The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Scotland region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 129 123 109
Rank change year-on-year
-6 -14
Contract jobs citing Customer Engagement 11 7 6
As % of all contract IT jobs located in Scotland 0.34% 0.25% 0.24%
As % of the Processes & Methodologies category 0.43% 0.32% 0.34%
Number of daily rates quoted 4 3 2
Average daily rate
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£350 £243 £323
Average daily rate % change year-on-year
+44.32% -24.80%
90% offered a daily rate of more than £320 £193 £317
10% offered a daily rate of more than £488 £326 £329
UK excluding London average daily rate £353 £374 £355
% change year-on-year
-5.68% +5.28%
Number of hourly rates quoted 1 0 0
Average hourly rate £18.50 - -
UK excluding London average hourly rate £59.50 £11.00 £45.00
% change year-on-year
+440.90% -75.55%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Contract IT job ads with a match in the
Processes & Methodologies category
2535 2154 1783
As % of all contract IT jobs located in Scotland 79.47% 78.04% 72.22%
Number of daily rates quoted 1288 1129 894
Average daily rate £375 £375 £375
90% offered a daily rate of more than £270 £250 £260
10% offered a daily rate of more than £475 £500 £500
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 57 38 42
Average hourly rate £30.50 £21.00 £19.00
Average hourly rate % change year-on-year
+45.23% +10.52%
90% offered a hourly rate of more than £12.35 £11.85 £9.25
10% offered a hourly rate of more than £46.70 £78.90 £34.00
UK excluding London average hourly rate £30.50 £26.50 £31.00
% change year-on-year
+15.09% -14.51%

Customer Engagement
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Scotland

Customer Engagement
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Scotland region.

Customer Engagement Daily Rate Trend in Scotland

Customer Engagement
Daily Rate Histogram in Scotland

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the Scotland region over the 3 months to 31 July 2015.

Customer Engagement Daily Rate Histogram in Scotland

Customer Engagement
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -1 9 £350 -
Glasgow +6 2 £350 +93.37%
Lanarkshire - 1 - -
West Lothian - 1 £580 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in Scotland

For the 6 months to 31 July 2015, IT contractor jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 9 (52.94%) Informatica
1 9 (52.94%) PowerCenter
1 9 (52.94%) Data Management
1 9 (52.94%) Data Quality
1 9 (52.94%) Master Data Management
2 7 (41.18%) Stakeholder Management
3 6 (35.29%) Agile Software Development
3 6 (35.29%) Finance
4 5 (29.41%) Business Analysis
5 4 (23.53%) Critical Path Analysis
5 4 (23.53%) Data Centre
5 4 (23.53%) Programme Management
5 4 (23.53%) GAP Analysis
5 4 (23.53%) Identity Management
5 4 (23.53%) BPR
5 4 (23.53%) CRM
6 2 (11.76%) Oracle
6 2 (11.76%) UNIX
6 2 (11.76%) Change Management
6 2 (11.76%) Migration
7 1 (5.88%) Banking
7 1 (5.88%) Billing
7 1 (5.88%) VMware Certified Professional (VCP)
7 1 (5.88%) ACSA
7 1 (5.88%) Systems Analysis
7 1 (5.88%) MCTS
7 1 (5.88%) MCITP
7 1 (5.88%) CCENT
7 1 (5.88%) Data Migration
7 1 (5.88%) VMware Infrastructure

Customer Engagement
Top Related IT Skills in Scotland by Category

For the 6 months to 31 July 2015, IT contractor jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Database & Business Intelligence
1 9 (52.94%) PowerCenter
General
1 6 (35.29%) Finance
2 1 (5.88%) Banking
2 1 (5.88%) Billing
Job Titles
1 8 (47.06%) Consultant
2 7 (41.18%) Developer
2 7 (41.18%) Informatica Developer
2 7 (41.18%) Informatica Consultant
3 4 (23.53%) Business Analyst
3 4 (23.53%) Analyst
3 4 (23.53%) Designer
4 3 (17.65%) Lead Designer
5 2 (11.76%) Change Manager
5 2 (11.76%) Business Change Manager
5 2 (11.76%) Business Manager
6 1 (5.88%) Technical Business Analyst
6 1 (5.88%) Data Consultant
6 1 (5.88%) Data Quality Consultant
6 1 (5.88%) 2nd Line Support Engineer
6 1 (5.88%) Technical Analyst
6 1 (5.88%) Network Consultant
6 1 (5.88%) Support Engineer
6 1 (5.88%) Solutions Designer
6 1 (5.88%) Lead Developer
Miscellaneous
1 4 (23.53%) Data Centre
2 1 (5.88%) Client/Server
Operating Systems
1 2 (11.76%) UNIX
2 1 (5.88%) Windows
2 1 (5.88%) Windows Server 2003
2 1 (5.88%) Windows Server 2008
2 1 (5.88%) Windows 7
Processes & Methodologies
1 9 (52.94%) Data Management
1 9 (52.94%) Master Data Management
2 7 (41.18%) Stakeholder Management
3 6 (35.29%) Agile Software Development
4 5 (29.41%) Business Analysis
5 4 (23.53%) Critical Path Analysis
5 4 (23.53%) Programme Management
5 4 (23.53%) CRM
5 4 (23.53%) BPR
5 4 (23.53%) GAP Analysis
5 4 (23.53%) Identity Management
6 2 (11.76%) Migration
6 2 (11.76%) Change Management
7 1 (5.88%) ITIL
7 1 (5.88%) Systems Analysis
7 1 (5.88%) Data Migration
Qualifications
1 1 (5.88%) MCSE
1 1 (5.88%) MCSA
1 1 (5.88%) CCNA
1 1 (5.88%) Cisco Certification
1 1 (5.88%) Microsoft Certification
1 1 (5.88%) A+ Certification
1 1 (5.88%) Network+ Certification
1 1 (5.88%) VMware Certified Professional (VCP)
1 1 (5.88%) ACSA
1 1 (5.88%) MCTS
1 1 (5.88%) MCITP
1 1 (5.88%) CCENT
Quality Assurance & Compliance
1 9 (52.94%) Data Quality
System Software
1 1 (5.88%) VMware Infrastructure
Systems Management
1 1 (5.88%) Norton AntiVirus
1 1 (5.88%) Backup Exec
Vendors
1 9 (52.94%) Informatica
2 2 (11.76%) Oracle
3 1 (5.88%) Cisco
3 1 (5.88%) Microsoft
3 1 (5.88%) Apple
3 1 (5.88%) Symantec
3 1 (5.88%) VMware