The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Scotland region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 7 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 120 129 117
Rank change year-on-year
+9 -12
Contract jobs citing Customer Engagement 1 7 12
As % of all contract IT jobs located in Scotland 0.051% 0.24% 0.43%
As % of the Processes & Methodologies category 0.063% 0.31% 0.55%
Number of daily rates quoted 0 1 7
Median daily rate - £340 £300
Median daily rate % change year-on-year
- +13.33%
UK excluding London median daily rate £410 £400 £400
% change year-on-year
+2.50% -
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - £21.58
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Contract IT job ads with a match in the
Processes & Methodologies category
1591 2271 2173
As % of all contract IT jobs located in Scotland 80.72% 79.29% 77.39%
Number of daily rates quoted 935 1205 1214
Median daily rate £375 £375 £380
Median daily rate % change year-on-year
- -1.31%
90% offered a daily rate of more than £275 £250 £269
10% offered a daily rate of more than £513 £500 £525
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 34 41 23
Median hourly rate £38.50 £40.00 £35.00
Median hourly rate % change year-on-year
-3.75% +14.28%
90% offered a hourly rate of more than £14.50 £12.35 £16.12
10% offered a hourly rate of more than £45.00 £47.00 £45.00
UK excluding London median hourly rate £31.00 £35.00 £25.00
% change year-on-year
-11.42% +40.00%

Customer Engagement
Jobs Demand Trend in Scotland

The demand trend of contract jobs across the Scotland region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Scotland

Customer Engagement
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Scotland region.

Customer Engagement Daily Rate Trend in Scotland

Customer Engagement
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Scotland region.

Customer Engagement Hourly Rate Trend in Scotland

Customer Engagement
Top 30 Related IT Skills in Scotland

For the 6 months to 7 December 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Scotland region with a requirement for Customer Engagement.

1 5 (83.33%) ITIL
2 3 (50.00%) CA
2 3 (50.00%) Service Management
2 3 (50.00%) Service Delivery
2 3 (50.00%) Requirements Management
2 3 (50.00%) Nimsoft
2 3 (50.00%) ITIL V3
2 3 (50.00%) Service Design
3 2 (33.33%) Windows Server
3 2 (33.33%) Mentoring
3 2 (33.33%) CCENT
3 2 (33.33%) Windows 7
3 2 (33.33%) VMware Certified Professional (VCP)
3 2 (33.33%) ACSA
3 2 (33.33%) MCTS
3 2 (33.33%) MCITP
3 2 (33.33%) Apple
3 2 (33.33%) Symantec
3 2 (33.33%) Migration
3 2 (33.33%) Network+ Certification
3 2 (33.33%) VMware
3 2 (33.33%) Backup Exec
3 2 (33.33%) Windows
3 2 (33.33%) MCSE
3 2 (33.33%) MCSA
3 2 (33.33%) Cisco
3 2 (33.33%) Microsoft
3 2 (33.33%) CCNA
3 2 (33.33%) Cisco Certification
3 2 (33.33%) Microsoft Certification

Customer Engagement
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 1 (16.67%) Cisco Wireless
1 1 (16.67%) Wireless
Job Titles
1 4 (66.67%) Architect
2 3 (50.00%) Service Architect
2 3 (50.00%) Service Management Architect
3 2 (33.33%) 3rd Line Engineer
3 2 (33.33%) 3rd Line Network Engineer
3 2 (33.33%) Network Engineer
4 1 (16.67%) Chief Architect
4 1 (16.67%) Infrastructure Architect
Operating Systems
1 2 (33.33%) Windows
1 2 (33.33%) Windows 7
1 2 (33.33%) Windows Server
Processes & Methodologies
1 5 (83.33%) ITIL
2 3 (50.00%) ITIL V3
2 3 (50.00%) Requirements Management
2 3 (50.00%) Service Delivery
2 3 (50.00%) Service Design
2 3 (50.00%) Service Management
3 2 (33.33%) Mentoring
3 2 (33.33%) Migration
4 1 (16.67%) Release Management
Qualifications
1 2 (33.33%) A+ Certification
1 2 (33.33%) ACSA
1 2 (33.33%) CCENT
1 2 (33.33%) CCNA
1 2 (33.33%) Cisco Certification
1 2 (33.33%) MCITP
1 2 (33.33%) MCSA
1 2 (33.33%) MCSE
1 2 (33.33%) MCTS
1 2 (33.33%) Microsoft Certification
1 2 (33.33%) Network+ Certification
1 2 (33.33%) VMware Certified Professional (VCP)
Systems Management
1 2 (33.33%) Backup Exec
Vendors
1 3 (50.00%) CA
1 3 (50.00%) Nimsoft
2 2 (33.33%) Apple
2 2 (33.33%) Cisco
2 2 (33.33%) Microsoft
2 2 (33.33%) Symantec
2 2 (33.33%) VMware
3 1 (16.67%) Juniper