The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Scotland region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 126 120 109
Rank change year-on-year
-6 -11
Contract jobs citing Customer Engagement 6 8 4
As % of all contract IT jobs located in Scotland 0.24% 0.29% 0.17%
As % of the Processes & Methodologies category 0.29% 0.37% 0.23%
Number of daily rates quoted 3 4 0
Average daily rate £340 £450 -
Average daily rate % change year-on-year
-24.44% -
UK excluding London average daily rate £400 £425 £338
% change year-on-year
-5.88% +25.92%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £40.75 £21.58 -
% change year-on-year
+88.83% -
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Contract IT job ads with a match in the
Processes & Methodologies category
2040 2152 1734
As % of all contract IT jobs located in Scotland 80.06% 79.21% 74.13%
Number of daily rates quoted 1093 1223 865
Average daily rate £380 £400 £375
Average daily rate % change year-on-year
-5.00% +6.66%
90% offered a daily rate of more than £265 £285 £251
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 22 29 32
Average hourly rate £33.71 £25.50 £32.50
Average hourly rate % change year-on-year
+32.19% -21.53%
90% offered a hourly rate of more than £16.50 £12.10 £11.75
10% offered a hourly rate of more than £44.40 £47.50 £180.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Customer Engagement
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Scotland

Customer Engagement
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Scotland region.

Customer Engagement Daily Rate Trend in Scotland

Customer Engagement
Daily Rate Histogram in Scotland

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the Scotland region over the 3 months to 10 February 2016.

Customer Engagement Daily Rate Histogram in Scotland

Customer Engagement
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Scotland region.

Customer Engagement Hourly Rate Trend in Scotland

Customer Engagement
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -13 4 £340 - 2
Renfrewshire -6 1 - -
Scottish Borders - 1 £550 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in Scotland

For the 6 months to 10 February 2016, IT contractor jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 6 (40.00%) Finance
1 6 (40.00%) Agile Software Development
2 5 (33.33%) Banking
2 5 (33.33%) Informatica
2 5 (33.33%) PowerCenter
2 5 (33.33%) Data Management
2 5 (33.33%) Data Quality
2 5 (33.33%) Master Data Management
3 4 (26.67%) Data Centre
3 4 (26.67%) Oracle
3 4 (26.67%) GAP Analysis
3 4 (26.67%) Business Analysis
4 3 (20.00%) Identity Management
4 3 (20.00%) BPR
4 3 (20.00%) Programme Management
4 3 (20.00%) MySQL
4 3 (20.00%) ITIL
4 3 (20.00%) Unix
4 3 (20.00%) CRM
4 3 (20.00%) Critical Path Analysis
5 2 (13.33%) Pentaho
5 2 (13.33%) Release Management
5 2 (13.33%) Enterprise Data Warehouse
5 2 (13.33%) Amazon AWS
5 2 (13.33%) Nimsoft
5 2 (13.33%) Data Warehouse
5 2 (13.33%) ETL
5 2 (13.33%) CA
5 2 (13.33%) Web Services
5 2 (13.33%) Migration

Customer Engagement
Top Related IT Skills in Scotland by Category

For the 6 months to 10 February 2016, IT contractor jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 1 (6.67%) SAS
Cloud Services
1 2 (13.33%) Amazon AWS
Database & Business Intelligence
1 5 (33.33%) PowerCenter
2 3 (20.00%) MySQL
3 2 (13.33%) Data Warehouse
3 2 (13.33%) Enterprise Data Warehouse
3 2 (13.33%) Pentaho
4 1 (6.67%) PostgreSQL
4 1 (6.67%) Relational Database
General
1 6 (40.00%) Finance
2 5 (33.33%) Banking
3 1 (6.67%) Financial Institution
3 1 (6.67%) Retail
3 1 (6.67%) Retail Banking
Job Titles
1 5 (33.33%) Developer
1 5 (33.33%) Informatica Developer
2 3 (20.00%) Analyst
2 3 (20.00%) Architect
2 3 (20.00%) Business Analyst
2 3 (20.00%) Consultant
3 2 (13.33%) Business Change Analyst
3 2 (13.33%) Business Change Business Analyst
3 2 (13.33%) MySQL Consultant
3 2 (13.33%) Risk Analyst
3 2 (13.33%) Risk Business Analyst
3 2 (13.33%) Service Architect
3 2 (13.33%) Technical Analyst
3 2 (13.33%) Technical Business Analyst
4 1 (6.67%) Data Migration Architect
4 1 (6.67%) Exchange Engineer
4 1 (6.67%) Help Desk Engineer
4 1 (6.67%) ICT Support
4 1 (6.67%) Informatica Consultant
4 1 (6.67%) Service Desk Support
Libraries, Frameworks & Software Standards
1 2 (13.33%) Web Services
Miscellaneous
1 4 (26.67%) Data Centre
2 1 (6.67%) Client/Server
2 1 (6.67%) Computer Science
2 1 (6.67%) Data Integration
2 1 (6.67%) Enterprise Software
2 1 (6.67%) User Experience
Operating Systems
1 3 (20.00%) Unix
2 1 (6.67%) Windows
2 1 (6.67%) Windows 7
2 1 (6.67%) Windows Server 2003
2 1 (6.67%) Windows Server 2008
Processes & Methodologies
1 6 (40.00%) Agile Software Development
2 5 (33.33%) Data Management
2 5 (33.33%) Master Data Management
3 4 (26.67%) Business Analysis
3 4 (26.67%) GAP Analysis
4 3 (20.00%) BPR
4 3 (20.00%) Critical Path Analysis
4 3 (20.00%) CRM
4 3 (20.00%) Identity Management
4 3 (20.00%) ITIL
4 3 (20.00%) Programme Management
5 2 (13.33%) ETL
5 2 (13.33%) Migration
5 2 (13.33%) Release Management
5 2 (13.33%) Service Delivery
5 2 (13.33%) Service Management
5 2 (13.33%) Stakeholder Management
6 1 (6.67%) Continuous Integration
6 1 (6.67%) Unit Testing
6 1 (6.67%) User Acceptance Testing
Qualifications
1 1 (6.67%) A+ Certification
1 1 (6.67%) ACSA
1 1 (6.67%) CCENT
1 1 (6.67%) CCNA
1 1 (6.67%) Cisco Certification
1 1 (6.67%) Degree
1 1 (6.67%) MCITP
1 1 (6.67%) MCSA
1 1 (6.67%) MCSE
1 1 (6.67%) MCTS
1 1 (6.67%) Microsoft Certification
1 1 (6.67%) Network+ Certification
1 1 (6.67%) SC Cleared
1 1 (6.67%) Security Cleared
1 1 (6.67%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (33.33%) Data Quality
2 1 (6.67%) COBIT
System Software
1 1 (6.67%) VMware Infrastructure
Systems Management
1 1 (6.67%) Backup Exec
1 1 (6.67%) Norton AntiVirus
Vendors
1 5 (33.33%) Informatica
2 4 (26.67%) Oracle
3 2 (13.33%) CA
3 2 (13.33%) Nimsoft
4 1 (6.67%) Apple
4 1 (6.67%) Cisco
4 1 (6.67%) Microsoft
4 1 (6.67%) Symantec
4 1 (6.67%) VMware
Edinburgh, Midlothian
TEKsystems
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