The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Scotland region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 30 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 120 122 124
Rank change year-on-year
+2 +2
Contract jobs citing Customer Engagement 5 15 4
As % of all contract IT jobs located in Scotland 0.22% 0.46% 0.15%
As % of the Processes & Methodologies category 0.27% 0.57% 0.18%
Number of daily rates quoted 2 2 2
Median daily rate £160 £300 £197
Median daily rate % change year-on-year
-46.66% +52.09%
UK excluding London median daily rate £425 £375 £413
% change year-on-year
+13.33% -9.09%
Number of hourly rates quoted 0 4 0
Median hourly rate - £19.75 -
UK excluding London median hourly rate £10.24 £59.50 £11.50
% change year-on-year
-82.78% +417.39%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Contract IT job ads with a match in the
Processes & Methodologies category
1868 2653 2189
As % of all contract IT jobs located in Scotland 82.65% 81.71% 79.83%
Number of daily rates quoted 1093 1381 1121
Median daily rate £356 £375 £375
Median daily rate % change year-on-year
-5.06% -
90% offered a daily rate of more than £270 £270 £251
10% offered a daily rate of more than £475 £488 £490
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 40 60 28
Median hourly rate £38.00 £30.50 £24.25
Median hourly rate % change year-on-year
+24.59% +25.77%
90% offered a hourly rate of more than £11.44 £12.35 £12.00
10% offered a hourly rate of more than £47.25 £55.00 £165.00
UK excluding London median hourly rate £30.00 £32.54 £25.75
% change year-on-year
-7.80% +26.36%

Customer Engagement
Jobs Demand Trend in Scotland

The demand trend of contract jobs across the Scotland region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Scotland

Customer Engagement
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Scotland region.

Customer Engagement Daily Rate Trend in Scotland

Customer Engagement
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Scotland region.

Customer Engagement Hourly Rate Trend in Scotland

Customer Engagement
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -5 3 - -
North Lanarkshire - 2 £160 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in Scotland

For the 6 months to 30 August 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Scotland region with a requirement for Customer Engagement.

1 6 (40.00%) Migration
2 5 (33.33%) ITIL
3 4 (26.67%) Resource Management
3 4 (26.67%) SC Cleared
3 4 (26.67%) Security Cleared
4 3 (20.00%) Nimsoft
4 3 (20.00%) ITIL V3
4 3 (20.00%) Degree
4 3 (20.00%) Requirements Management
4 3 (20.00%) Service Management
4 3 (20.00%) Service Delivery
4 3 (20.00%) CA
4 3 (20.00%) Project Management
4 3 (20.00%) Service Design
5 2 (13.33%) Symantec
5 2 (13.33%) Apple
5 2 (13.33%) Cisco
5 2 (13.33%) Microsoft
5 2 (13.33%) Windows
5 2 (13.33%) MCSE
5 2 (13.33%) MCSA
5 2 (13.33%) CCNA
5 2 (13.33%) Cisco Certification
5 2 (13.33%) Microsoft Certification
5 2 (13.33%) A+ Certification
5 2 (13.33%) Network+ Certification
5 2 (13.33%) VMware
5 2 (13.33%) Backup Exec
5 2 (13.33%) MCTS
5 2 (13.33%) MCITP

Customer Engagement
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 1 (6.67%) Radian6
1 1 (6.67%) WebTrends
Cloud Services
1 1 (6.67%) Adobe Analytics
Communications & Networking
1 1 (6.67%) Cisco Wireless
1 1 (6.67%) Wireless
General
1 1 (6.67%) Finance
1 1 (6.67%) Marketing
Job Titles
1 5 (33.33%) Project Manager
2 4 (26.67%) Contracts Manager
2 4 (26.67%) IT Manager
2 4 (26.67%) IT Project Manager
3 3 (20.00%) Architect
3 3 (20.00%) PMO Specialist
3 3 (20.00%) Service Architect
3 3 (20.00%) Service Management Architect
4 2 (13.33%) 3rd Line Engineer
4 2 (13.33%) 3rd Line Network Engineer
4 2 (13.33%) Network Engineer
5 1 (6.67%) Analyst
5 1 (6.67%) Analytics Consultant
5 1 (6.67%) Business Analyst
5 1 (6.67%) Consultant
5 1 (6.67%) Process Analyst
5 1 (6.67%) Web Analytics Consultant
5 1 (6.67%) Web Consultant
Miscellaneous
1 1 (6.67%) Data Centre
1 1 (6.67%) User Experience
Operating Systems
1 2 (13.33%) Windows
1 2 (13.33%) Windows 7
1 2 (13.33%) Windows Server
Processes & Methodologies
1 6 (40.00%) Migration
2 5 (33.33%) ITIL
3 4 (26.67%) Resource Management
4 3 (20.00%) ITIL V3
4 3 (20.00%) Project Management
4 3 (20.00%) Requirements Management
4 3 (20.00%) Service Delivery
4 3 (20.00%) Service Design
4 3 (20.00%) Service Management
5 2 (13.33%) Mentoring
5 2 (13.33%) Validation
6 1 (6.67%) Analytics
6 1 (6.67%) Business Analysis
6 1 (6.67%) Critical Path Analysis
6 1 (6.67%) Identity Access Management
6 1 (6.67%) Programme Management
6 1 (6.67%) Stakeholder and Relationship Management
6 1 (6.67%) Stakeholder Management
6 1 (6.67%) Statistical Analysis
6 1 (6.67%) Web Analytics
Qualifications
1 4 (26.67%) SC Cleared
1 4 (26.67%) Security Cleared
2 3 (20.00%) Degree
3 2 (13.33%) A+ Certification
3 2 (13.33%) ACSA
3 2 (13.33%) CCENT
3 2 (13.33%) CCNA
3 2 (13.33%) Cisco Certification
3 2 (13.33%) MCITP
3 2 (13.33%) MCSA
3 2 (13.33%) MCSE
3 2 (13.33%) MCTS
3 2 (13.33%) Microsoft Certification
3 2 (13.33%) Network+ Certification
3 2 (13.33%) VMware Certified Professional (VCP)
4 1 (6.67%) PMI Certification
4 1 (6.67%) PMP
Quality Assurance & Compliance
1 1 (6.67%) Actionable Recommendations
Systems Management
1 2 (13.33%) Backup Exec
Vendors
1 3 (20.00%) CA
1 3 (20.00%) Nimsoft
2 2 (13.33%) Apple
2 2 (13.33%) Cisco
2 2 (13.33%) Microsoft
2 2 (13.33%) Symantec
2 2 (13.33%) VMware
3 1 (6.67%) Adobe
3 1 (6.67%) Coremetrics
3 1 (6.67%) Juniper