The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Scotland region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 113 115 109
Rank change year-on-year
+2 -6
Contract jobs citing Customer Engagement 11 1 1
As % of all contract IT jobs located in Scotland 0.40% 0.041% 0.045%
As % of the Processes & Methodologies category 0.53% 0.058% 0.067%
Number of daily rates quoted 5 1 0
Average daily rate
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£275 £500 -
Average daily rate % change year-on-year
-45.00% -
UK excluding London average daily rate £375 £420 £500
% change year-on-year
-10.71% -16.00%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £21.58 - £16.38
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Contract IT job ads with a match in the
Processes & Methodologies category
2092 1721 1484
As % of all contract IT jobs located in Scotland 75.85% 70.53% 67.52%
Number of daily rates quoted 1140 876 773
Average daily rate £388 £375 £350
Average daily rate % change year-on-year
+3.33% +7.14%
90% offered a daily rate of more than £285 £250 £225
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 20 47 31
Average hourly rate £24.75 £32.50 £21.27
Average hourly rate % change year-on-year
-23.84% +52.79%
90% offered a hourly rate of more than £14.68 £9.38 £11.80
10% offered a hourly rate of more than £43.00 £36.00 £40.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Customer Engagement
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Scotland

Customer Engagement
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Scotland region.

Customer Engagement Daily Rate Trend in Scotland

Customer Engagement
Daily Rate Histogram in Scotland

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the Scotland region over the 3 months to 24 December 2014.

Customer Engagement Daily Rate Histogram in Scotland

Customer Engagement
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -8 6 £275 -45.00%
Glasgow - 3 - -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in Scotland

For the 6 months to 24 December 2014, IT contractor jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 5 (26.32%) Project Management
1 5 (26.32%) Finance
1 5 (26.32%) Programme Management
2 4 (21.05%) MS Project
2 4 (21.05%) PRINCE2
2 4 (21.05%) Project Planning
2 4 (21.05%) QA
3 3 (15.79%) SC Cleared
3 3 (15.79%) Security Cleared
3 3 (15.79%) Microsoft
3 3 (15.79%) Service Delivery
4 2 (10.53%) Identity Management
4 2 (10.53%) Service Management
4 2 (10.53%) Oracle Applications
4 2 (10.53%) Banking
4 2 (10.53%) Data Management
4 2 (10.53%) TCP/IP
4 2 (10.53%) SLA
4 2 (10.53%) Informatica
4 2 (10.53%) PowerCenter
4 2 (10.53%) Red Hat
4 2 (10.53%) Windows
4 2 (10.53%) Linux
4 2 (10.53%) Oracle 11i
4 2 (10.53%) MS Excel
4 2 (10.53%) SQL
4 2 (10.53%) Oracle
4 2 (10.53%) Windows Server 2008
4 2 (10.53%) Red Hat Enterprise Linux
4 2 (10.53%) Oracle EBS R12

Customer Engagement
Top Related IT Skills in Scotland by Category

For the 6 months to 24 December 2014, IT contractor jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Applications
1 4 (21.05%) MS Project
2 2 (10.53%) MS Excel
Business Applications
1 2 (10.53%) Oracle 11i
1 2 (10.53%) Oracle Applications
1 2 (10.53%) Oracle EBS R12
Communications & Networking
1 2 (10.53%) TCP/IP
Database & Business Intelligence
1 2 (10.53%) PowerCenter
General
1 5 (26.32%) Finance
2 2 (10.53%) Banking
3 1 (5.26%) Retail
Job Titles
1 2 (10.53%) Project Manager
1 2 (10.53%) Developer
1 2 (10.53%) Informatica Developer
1 2 (10.53%) Designer
2 1 (5.26%) Senior Architect
2 1 (5.26%) Content Manager
2 1 (5.26%) Architect
2 1 (5.26%) Delivery Manager
2 1 (5.26%) Business Manager
2 1 (5.26%) Web Manager
2 1 (5.26%) Web Content Manager
2 1 (5.26%) Implementation Engineer
2 1 (5.26%) Head of Development
2 1 (5.26%) Services Delivery Manager
2 1 (5.26%) Service Manager
2 1 (5.26%) Technical Specialist
Operating Systems
1 2 (10.53%) Windows
1 2 (10.53%) Linux
1 2 (10.53%) Windows Server 2008
1 2 (10.53%) Red Hat Enterprise Linux
Processes & Methodologies
1 5 (26.32%) Project Management
1 5 (26.32%) Programme Management
2 4 (21.05%) PRINCE2
2 4 (21.05%) Project Planning
3 3 (15.79%) Service Delivery
4 2 (10.53%) Identity Management
4 2 (10.53%) Service Management
4 2 (10.53%) Continuous Improvement
4 2 (10.53%) Data Management
4 2 (10.53%) Knowledge Management
4 2 (10.53%) Master Data Management
4 2 (10.53%) Performance Monitoring
5 1 (5.26%) ITIL
5 1 (5.26%) Customer Insight
5 1 (5.26%) CRM
5 1 (5.26%) Migration
5 1 (5.26%) Agile Software Development
Programming Languages
1 2 (10.53%) SQL
Qualifications
1 3 (15.79%) SC Cleared
1 3 (15.79%) Security Cleared
2 1 (5.26%) Degree
Quality Assurance & Compliance
1 4 (21.05%) QA
2 2 (10.53%) Data Quality
2 2 (10.53%) SLA
Vendors
1 3 (15.79%) Microsoft
2 2 (10.53%) Informatica
2 2 (10.53%) Red Hat
2 2 (10.53%) Oracle
3 1 (5.26%) HP