The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Glasgow region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 26 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
Customer Engagement
Scotland / Glasgow
Rank 79 104 94
Rank change year-on-year
+25 -10
Permanent jobs citing Customer Engagement 6 5 7
As % of all permanent IT jobs located in Glasgow 0.67% 0.37% 0.61%
As % of the Processes & Methodologies category 0.74% 0.40% 0.67%
Number of salaries quoted 4 5 5
Median salary £50,000 £50,000 £35,000
Median salary % change year-on-year
- +42.85%
UK excluding London median salary £52,500 £50,000 £56,000
% change year-on-year
+5.00% -10.71%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
815 1253 1050
As % of all permanent IT jobs located in Glasgow 90.66% 91.86% 90.91%
Number of salaries quoted 498 743 705
Median salary £45,000 £45,000 £43,000
Median salary % change year-on-year
- +4.65%
90% offered a salary of more than £32,500 £31,500 £32,500
10% offered a salary of more than £60,000 £60,000 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in Glasgow

The demand trend of job ads across the Glasgow region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Glasgow

Customer Engagement
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Glasgow region.

Customer Engagement Salary Trend in Glasgow

Customer Engagement
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Glasgow region over the 3 months to 26 February 2017.

Customer Engagement Salary Histogram in Glasgow

Customer Engagement
Top 30 Related IT Skills in Glasgow

For the 6 months to 26 February 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Glasgow region with a requirement for Customer Engagement.

1 8 (42.11%) Release Management
2 6 (31.58%) Oracle
2 6 (31.58%) ITIL
2 6 (31.58%) Microsoft
3 5 (26.32%) VMware
3 5 (26.32%) VMware Infrastructure
3 5 (26.32%) Presales
4 4 (21.05%) ITIL V3
4 4 (21.05%) VPN
5 3 (15.79%) Business Intelligence
5 3 (15.79%) ETL
5 3 (15.79%) SAS
5 3 (15.79%) MS Excel
5 3 (15.79%) Data Warehouse
5 3 (15.79%) MicroStrategy
5 3 (15.79%) Informatica
5 3 (15.79%) BusinessObjects
5 3 (15.79%) Teradata
5 3 (15.79%) Finance
5 3 (15.79%) Service Delivery
5 3 (15.79%) Data Management
5 3 (15.79%) Information Management
5 3 (15.79%) Agile Software Development
5 3 (15.79%) Software Engineering
5 3 (15.79%) Tableau
5 3 (15.79%) Data Governance
5 3 (15.79%) Data Integration
5 3 (15.79%) Master Data Management
5 3 (15.79%) Netezza
5 3 (15.79%) Software Delivery

Customer Engagement
Top Related IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (15.79%) SAS
2 2 (10.53%) MS Exchange
Applications
1 3 (15.79%) MS Excel
2 1 (5.26%) MS Office
2 1 (5.26%) MS Project
2 1 (5.26%) MS Visio
Communications & Networking
1 4 (21.05%) VPN
2 2 (10.53%) Cisco ASA
2 2 (10.53%) Cisco PIX
2 2 (10.53%) IPsec
2 2 (10.53%) LAN
2 2 (10.53%) MPLS
2 2 (10.53%) Network Security
2 2 (10.53%) Spanning Tree
2 2 (10.53%) TCP/IP
2 2 (10.53%) VLAN
2 2 (10.53%) VoIP
2 2 (10.53%) Wi-Fi
2 2 (10.53%) Wireless
Database & Business Intelligence
1 3 (15.79%) BusinessObjects
1 3 (15.79%) Data Warehouse
2 2 (10.53%) Big Data
3 1 (5.26%) PowerCenter
Development Applications
1 2 (10.53%) Team Foundation Server
General
1 3 (15.79%) Finance
2 1 (5.26%) Billing
Job Titles
1 6 (31.58%) Architect
1 6 (31.58%) Lead Architect
1 6 (31.58%) Lead Solutions Architect
1 6 (31.58%) Solutions Architect
2 5 (26.32%) Consultant
3 3 (15.79%) Developer
3 3 (15.79%) Development Manager
3 3 (15.79%) Engineering Manager
3 3 (15.79%) Infrastructure Architect
3 3 (15.79%) Infrastructure Solutions Architect
3 3 (15.79%) Software Development Manager
3 3 (15.79%) Software Engineering Manager
3 3 (15.79%) Software Manager
4 2 (10.53%) Analyst
4 2 (10.53%) Cloud Consultant
4 2 (10.53%) Cloud Developer
4 2 (10.53%) Salesforce Consultant
4 2 (10.53%) Salesforce Developer
4 2 (10.53%) Technical Infrastructure Consultant
4 2 (10.53%) VMware Consultant
Miscellaneous
1 1 (5.26%) Data Centre
Operating Systems
1 2 (10.53%) Windows
1 2 (10.53%) Windows Server
1 2 (10.53%) Windows Server 2008
1 2 (10.53%) Windows Server 2012
Processes & Methodologies
1 8 (42.11%) Release Management
2 6 (31.58%) ITIL
3 5 (26.32%) Presales
4 4 (21.05%) ITIL V3
5 3 (15.79%) Agile Software Development
5 3 (15.79%) Business Intelligence
5 3 (15.79%) Data Governance
5 3 (15.79%) Data Integration
5 3 (15.79%) Data Management
5 3 (15.79%) ETL
5 3 (15.79%) Information Management
5 3 (15.79%) Master Data Management
5 3 (15.79%) Service Delivery
5 3 (15.79%) Software Delivery
5 3 (15.79%) Software Engineering
6 2 (10.53%) Single Customer View
6 2 (10.53%) Time Management
7 1 (5.26%) B2B
7 1 (5.26%) PRINCE2
Programming Languages
1 2 (10.53%) PowerShell
Qualifications
1 2 (10.53%) CCNP
1 2 (10.53%) Cisco Certification
1 2 (10.53%) ITIL Certification
2 1 (5.26%) PRINCE2 Certification
2 1 (5.26%) SC Cleared
2 1 (5.26%) Security Cleared
Quality Assurance & Compliance
1 2 (10.53%) SLA
2 1 (5.26%) Data Quality
System Software
1 5 (26.32%) VMware Infrastructure
2 2 (10.53%) Hyper-V
2 2 (10.53%) vSphere
3 1 (5.26%) XenApp
Systems Management
1 2 (10.53%) FortiGate
1 2 (10.53%) Symantec Enterprise Vault
Vendors
1 6 (31.58%) Microsoft
1 6 (31.58%) Oracle
2 5 (26.32%) VMware
3 3 (15.79%) Informatica
3 3 (15.79%) MicroStrategy
3 3 (15.79%) Netezza
3 3 (15.79%) Tableau
3 3 (15.79%) Teradata
4 2 (10.53%) Aruba
4 2 (10.53%) CheckPoint
4 2 (10.53%) Cisco
4 2 (10.53%) Citrix
4 2 (10.53%) Salesforce.com
4 2 (10.53%) Symantec
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