The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 59 51 72
Rank change year-on-year
-8 +21
Contract jobs requiring a 2nd Line Support Engineer 7 3 6
As % of all contract IT jobs located in Hertfordshire 0.89% 0.58% 0.63%
As % of the Job Titles category 0.94% 0.61% 0.67%
Number of daily rates quoted 5 0 1
Average daily rate
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£160 - £170
UK excluding London average daily rate £180 £135 £144
% change year-on-year
+33.33% -6.08%
Number of hourly rates quoted 1 2 2
Average hourly rate £15.00 £13.50 £16.25
Average hourly rate % change year-on-year
+11.11% -16.92%
UK excluding London average hourly rate £14.00 £16.00 £15.50
% change year-on-year
-12.50% +3.22%
2nd Line Support Engineer
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Hertfordshire
Contract IT job ads with a match in the
Job Titles category
745 493 902
As % of all contract IT jobs located in Hertfordshire 94.66% 95.36% 94.25%
Number of daily rates quoted 425 248 434
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £190 £180 £225
10% offered a daily rate of more than £500 £500 £450
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 52 46 66
Average hourly rate £14.50 £16.75 £15.00
Average hourly rate % change year-on-year
-13.43% +11.66%
90% offered a hourly rate of more than £10.00 £10.50 £10.50
10% offered a hourly rate of more than £29.75 £113.00 £37.50
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

2nd Line Support Engineer
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in Hertfordshire

2nd Line Support Engineer
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the Hertfordshire region.

2nd Line Support Engineer Daily Rate Trend in Hertfordshire

2nd Line Support Engineer
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the Hertfordshire region.

2nd Line Support Engineer Hourly Rate Trend in Hertfordshire

2nd Line Support Engineer
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the Hertfordshire region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -4 1 - - 1
Hemel Hempstead - - - -
Stevenage - - - -
2nd Line Support Engineer
East of England

2nd Line Support Engineer
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 2 September 2014, IT contractor jobs across the Hertfordshire region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 12 (75.00%) Windows
2 11 (68.75%) Blackberry
2 11 (68.75%) Active Directory
2 11 (68.75%) Windows 7
3 10 (62.50%) Symantec
3 10 (62.50%) Windows XP
4 9 (56.25%) MS Office
5 8 (50.00%) VoIP
5 8 (50.00%) Altiris
6 7 (43.75%) VPN
7 4 (25.00%) Incident Management
8 3 (18.75%) iPhone
8 3 (18.75%) Windows Server 2008
8 3 (18.75%) VMware
8 3 (18.75%) MS Exchange
8 3 (18.75%) Microsoft
9 2 (12.50%) ITIL Certification
9 2 (12.50%) Avaya
9 2 (12.50%) Lotus
9 2 (12.50%) EPoS
9 2 (12.50%) Windows Server 2003
9 2 (12.50%) Blackberry Enterprise Server
9 2 (12.50%) Configuration Management
9 2 (12.50%) Project Management
9 2 (12.50%) Service Management
9 2 (12.50%) Change Management
9 2 (12.50%) MS Excel
9 2 (12.50%) DNS
9 2 (12.50%) Cisco
9 2 (12.50%) ITIL

2nd Line Support Engineer
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 2 September 2014, IT contractor jobs across the Hertfordshire region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (18.75%) MS Exchange
2 2 (12.50%) Blackberry Enterprise Server
2 2 (12.50%) Exchange Server 2007
2 2 (12.50%) Exchange Server 2010
2 2 (12.50%) IBM Notes
Applications
1 9 (56.25%) MS Office
2 2 (12.50%) MS Excel
Communications & Networking
1 8 (50.00%) VoIP
2 7 (43.75%) VPN
3 2 (12.50%) DNS
4 1 (6.25%) Firewall
Database & Business Intelligence
1 2 (12.50%) Oracle ODI
2 1 (6.25%) Oracle Reports
Development Applications
1 2 (12.50%) Team Foundation Server
General
1 2 (12.50%) Publishing
1 2 (12.50%) Retail
Libraries, Frameworks & Software Standards
1 1 (6.25%) MSMQ
Miscellaneous
1 11 (68.75%) Blackberry
2 3 (18.75%) iPhone
3 2 (12.50%) iPad
3 2 (12.50%) EPoS
Operating Systems
1 12 (75.00%) Windows
2 11 (68.75%) Windows 7
3 10 (62.50%) Windows XP
4 3 (18.75%) Windows Server 2008
5 2 (12.50%) Windows Server 2003
6 1 (6.25%) Android
Processes & Methodologies
1 4 (25.00%) Incident Management
2 2 (12.50%) ITIL
2 2 (12.50%) Configuration Management
2 2 (12.50%) Project Management
2 2 (12.50%) Service Management
2 2 (12.50%) Change Management
3 1 (6.25%) CRM
Programming Languages
1 1 (6.25%) SQL
Qualifications
1 2 (12.50%) ITIL Certification
System Software
1 11 (68.75%) Active Directory
2 1 (6.25%) VMware Workstation
2 1 (6.25%) VMware Infrastructure
2 1 (6.25%) vSphere
Systems Management
1 2 (12.50%) Backup Exec
Vendors
1 10 (62.50%) Symantec
2 8 (50.00%) Altiris
3 3 (18.75%) VMware
3 3 (18.75%) Microsoft
4 2 (12.50%) Oracle
4 2 (12.50%) Cisco
4 2 (12.50%) Avaya
4 2 (12.50%) Lotus
5 1 (6.25%) HP
5 1 (6.25%) WatchGuard
5 1 (6.25%) SonicWALL
5 1 (6.25%) Retalix