The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 1 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Apr 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 139 133 145
Rank change year-on-year
-6 +12
Permanent jobs requiring a 2nd Line Support Engineer 6 13 16
As % of all permanent IT jobs located in Hertfordshire 0.28% 0.55% 0.58%
As % of the Job Titles category 0.29% 0.57% 0.61%
Number of salaries quoted 6 12 15
Average salary £25,000 £27,000 £28,000
Average salary % change year-on-year
-7.40% -3.57%
90% offered a salary of more than £24,000 £22,500 £24,400
10% offered a salary of more than £28,000 £27,500 £30,000
UK excluding London average salary £26,000 £24,000 £26,500
% change year-on-year
+8.33% -9.43%
2nd Line Support Engineer
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2075 2267 2608
As % of all permanent IT jobs located in Hertfordshire 95.36% 96.02% 94.19%
Number of salaries quoted 1694 1799 2194
Average salary £44,000 £40,000 £42,500
Average salary % change year-on-year
+10.00% -5.88%
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in Hertfordshire

2nd Line Support Engineer
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the Hertfordshire region.

2nd Line Support Engineer Salary Trend in Hertfordshire

2nd Line Support Engineer
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the Hertfordshire region over the 3 months to 1 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford 0 1 £25,000 -7.40%
St Albans -18 1 £25,000 -9.09%
2nd Line Support Engineer
East of England

2nd Line Support Engineer
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 1 April 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 9 (75.00%) Windows
1 9 (75.00%) Microsoft
2 8 (66.67%) MS Office
3 7 (58.33%) Active Directory
3 7 (58.33%) Microsoft Certification
4 6 (50.00%) ITIL
4 6 (50.00%) MS Excel
4 6 (50.00%) Windows 7
5 5 (41.67%) MCSA
5 5 (41.67%) MS Exchange
6 4 (33.33%) SQL
6 4 (33.33%) IIS
6 4 (33.33%) Cisco
6 4 (33.33%) Windows Server 2003
6 4 (33.33%) VMware
6 4 (33.33%) VMware Infrastructure
6 4 (33.33%) Exchange Server 2010
6 4 (33.33%) Office 365
6 4 (33.33%) Windows 8
7 3 (25.00%) SharePoint
7 3 (25.00%) Symantec
7 3 (25.00%) Firewall
7 3 (25.00%) Backup Exec
7 3 (25.00%) MCDST
7 3 (25.00%) MCTS
7 3 (25.00%) MCITP
7 3 (25.00%) Exchange Server 2007
7 3 (25.00%) Windows Server 2008
7 3 (25.00%) Veeam
7 3 (25.00%) vSphere

2nd Line Support Engineer
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 1 April 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (41.67%) MS Exchange
2 4 (33.33%) IIS
2 4 (33.33%) Exchange Server 2010
3 3 (25.00%) Exchange Server 2007
3 3 (25.00%) SharePoint
3 3 (25.00%) Lync
3 3 (25.00%) Exchange Server 2013
4 2 (16.67%) SharePoint 2010
4 2 (16.67%) SharePoint 2013
5 1 (8.33%) Exchange Server 2003
Applications
1 8 (66.67%) MS Office
2 6 (50.00%) MS Excel
Cloud Services
1 4 (33.33%) Office 365
Communications & Networking
1 3 (25.00%) Firewall
2 2 (16.67%) Unified Communications
2 2 (16.67%) WAN
3 1 (8.33%) DHCP
3 1 (8.33%) TCP/IP
3 1 (8.33%) DNS
3 1 (8.33%) DWDM
3 1 (8.33%) LAN
3 1 (8.33%) IP Telephony
General
1 2 (16.67%) Telecoms
2 1 (8.33%) Finance
2 1 (8.33%) Publishing
Miscellaneous
1 1 (8.33%) Statistics
Operating Systems
1 9 (75.00%) Windows
2 6 (50.00%) Windows 7
3 4 (33.33%) Windows 8
3 4 (33.33%) Windows Server 2003
4 3 (25.00%) Windows Server 2008
4 3 (25.00%) Windows Server 2012
5 2 (16.67%) Windows XP
6 1 (8.33%) Mac OS X
6 1 (8.33%) Mac OS
Processes & Methodologies
1 6 (50.00%) ITIL
2 1 (8.33%) Project Management
2 1 (8.33%) Change Management
2 1 (8.33%) Fault Management
Programming Languages
1 4 (33.33%) SQL
Qualifications
1 7 (58.33%) Microsoft Certification
2 5 (41.67%) MCSA
3 3 (25.00%) MCDST
3 3 (25.00%) MCTS
3 3 (25.00%) MCITP
4 2 (16.67%) Cisco Certification
5 1 (8.33%) CCNP
5 1 (8.33%) CCNA
5 1 (8.33%) MCP
5 1 (8.33%) MCSE
System Software
1 7 (58.33%) Active Directory
2 4 (33.33%) VMware Infrastructure
3 3 (25.00%) vSphere
4 1 (8.33%) Hyper-V
4 1 (8.33%) XenApp
4 1 (8.33%) XenDesktop
Systems Management
1 3 (25.00%) Backup Exec
Vendors
1 9 (75.00%) Microsoft
2 4 (33.33%) Cisco
2 4 (33.33%) VMware
3 3 (25.00%) Veeam
3 3 (25.00%) Symantec
4 2 (16.67%) Citrix
5 1 (8.33%) Apple
5 1 (8.33%) HP
5 1 (8.33%) Dell