The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 128 132 160
Rank change year-on-year
+4 +28
Permanent jobs requiring a 2nd Line Support Engineer 11 1 6
As % of all permanent IT jobs located in Hertfordshire 0.48% 0.050% 0.20%
As % of the Job Titles category 0.50% 0.052% 0.21%
Number of salaries quoted 10 1 6
Average salary £27,500 £30,500 £27,000
Average salary % change year-on-year
-9.83% +12.96%
90% offered a salary of more than £22,500 £30,500 £21,000
10% offered a salary of more than £30,000 £30,500 £29,000
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support Engineer
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2205 1920 2843
As % of all permanent IT jobs located in Hertfordshire 96.84% 95.19% 96.37%
Number of salaries quoted 1823 1584 2231
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,000 £24,000 £25,000
10% offered a salary of more than £66,000 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in Hertfordshire

2nd Line Support Engineer
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the Hertfordshire region.

2nd Line Support Engineer Salary Trend in Hertfordshire

2nd Line Support Engineer
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the Hertfordshire region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford - 6 £27,500 -
Hemel Hempstead - 3 £22,500 -
Stevenage - 1 £22,500 -
2nd Line Support Engineer
East of England

2nd Line Support Engineer
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 17 September 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 29 (93.55%) Windows
2 17 (54.84%) MS Excel
3 15 (48.39%) Windows XP
3 15 (48.39%) Microsoft
3 15 (48.39%) Windows 7
4 13 (41.94%) Windows Server 2012
5 12 (38.71%) Windows Server 2008
6 11 (35.48%) MS Office
7 10 (32.26%) Active Directory
8 9 (29.03%) MS Exchange
9 8 (25.81%) DNS
10 7 (22.58%) Degree
10 7 (22.58%) Windows Vista
11 6 (19.35%) C#
11 6 (19.35%) VBScript
11 6 (19.35%) VB.NET
11 6 (19.35%) .NET
11 6 (19.35%) DHCP
11 6 (19.35%) TCP/IP
11 6 (19.35%) Firmware
11 6 (19.35%) Back Office
11 6 (19.35%) Retail
11 6 (19.35%) MS PowerPoint
11 6 (19.35%) PowerShell
12 4 (12.90%) VBA
12 4 (12.90%) Microsoft Certification
12 4 (12.90%) Windows Server 2003
12 4 (12.90%) McAfee
12 4 (12.90%) VMware
12 4 (12.90%) MCITP

2nd Line Support Engineer
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 17 September 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (29.03%) MS Exchange
2 2 (6.45%) Blackberry Enterprise Server
2 2 (6.45%) Exchange Server 2007
2 2 (6.45%) Exchange Server 2010
3 1 (3.23%) SharePoint
Applications
1 17 (54.84%) MS Excel
2 11 (35.48%) MS Office
3 6 (19.35%) MS PowerPoint
Cloud Services
1 4 (12.90%) Office 365
2 1 (3.23%) Microsoft Azure
2 1 (3.23%) Amazon AWS
Communications & Networking
1 8 (25.81%) DNS
2 6 (19.35%) DHCP
2 6 (19.35%) TCP/IP
3 3 (9.68%) Firewall
4 2 (6.45%) Internet
5 1 (3.23%) LAN
5 1 (3.23%) VoIP
5 1 (3.23%) WAN
General
1 6 (19.35%) Back Office
1 6 (19.35%) Retail
2 3 (9.68%) Finance
3 2 (6.45%) Publishing
Libraries, Frameworks & Software Standards
1 6 (19.35%) .NET
2 1 (3.23%) Web Services
Miscellaneous
1 6 (19.35%) Firmware
2 2 (6.45%) iPhone
2 2 (6.45%) iPad
Operating Systems
1 29 (93.55%) Windows
2 15 (48.39%) Windows XP
2 15 (48.39%) Windows 7
3 13 (41.94%) Windows Server 2012
4 12 (38.71%) Windows Server 2008
5 7 (22.58%) Windows Vista
6 4 (12.90%) Windows Server 2003
Processes & Methodologies
1 4 (12.90%) Software Deployment
2 1 (3.23%) Time Management
Programming Languages
1 6 (19.35%) C#
1 6 (19.35%) VBScript
1 6 (19.35%) VB.NET
1 6 (19.35%) PowerShell
2 4 (12.90%) VBA
3 3 (9.68%) SQL
4 1 (3.23%) JavaScript
Qualifications
1 7 (22.58%) Degree
2 4 (12.90%) Microsoft Certification
2 4 (12.90%) MCITP
3 3 (9.68%) MCSE
4 1 (3.23%) MCSA
4 1 (3.23%) CCNA
4 1 (3.23%) Cisco Certification
4 1 (3.23%) MCP
4 1 (3.23%) MCTS
System Software
1 10 (32.26%) Active Directory
2 1 (3.23%) Hyper-V
Systems Management
1 2 (6.45%) Backup Exec
2 1 (3.23%) SCOM
Vendors
1 15 (48.39%) Microsoft
2 4 (12.90%) McAfee
2 4 (12.90%) VMware
3 2 (6.45%) Citrix
3 2 (6.45%) Sage
3 2 (6.45%) Symantec
4 1 (3.23%) Apple
4 1 (3.23%) Cisco