The first table below looks at the demand for the IT Support role in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hertfordshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
IT Support
Rank 56 53 68
Rank change year-on-year
-3 +15
Contract jobs requiring an IT Support 13 8 5
As % of all contract IT jobs located in Hertfordshire 1.68% 1.27% 0.52%
As % of the Job Titles category 1.82% 1.32% 0.54%
Number of daily rates quoted 6 0 0
Average daily rate £160 - -
UK excluding London average daily rate £140 £129 £158
% change year-on-year
+8.73% -18.25%
Number of hourly rates quoted 1 3 4
Average hourly rate £12.50 £14.50 £18.47
Average hourly rate % change year-on-year
-13.79% -21.47%
UK excluding London average hourly rate £13.50 £13.75 £14.75
% change year-on-year
-1.81% -6.77%
Job Titles Category
Hertfordshire
Contract IT job ads with a match in the
Job Titles category
716 606 919
As % of all contract IT jobs located in Hertfordshire 92.27% 95.89% 95.93%
Number of daily rates quoted 360 308 436
Average daily rate £375 £400 £375
Average daily rate % change year-on-year
-6.25% +6.66%
90% offered a daily rate of more than £220 £233 £250
10% offered a daily rate of more than £475 £563 £500
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 48 29 81
Average hourly rate £21.00 £14.00 £21.50
Average hourly rate % change year-on-year
+50.00% -34.88%
90% offered a hourly rate of more than £10.75 £11.00 £12.00
10% offered a hourly rate of more than £37.00 £39.30 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
IT Support
East of England

IT Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in Hertfordshire

IT Support
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the Hertfordshire region.

IT Support Daily Rate Trend in Hertfordshire

IT Support
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the Hertfordshire region.

IT Support Hourly Rate Trend in Hertfordshire

IT Support
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the Hertfordshire region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Rickmansworth - 5 £160 -
Watford -10 4 £110 - 3
Borehamwood - 4 - - 1
St Albans - - - -
Stevenage - - - -
IT Support
East of England

IT Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 18 April 2014, IT contractor jobs across the Hertfordshire region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 16 (69.57%) Windows
2 13 (56.52%) Windows 7
3 11 (47.83%) Microsoft
4 9 (39.13%) Active Directory
4 9 (39.13%) MS Excel
5 8 (34.78%) Blackberry
6 7 (30.43%) Windows Server 2008
6 7 (30.43%) Windows XP
7 6 (26.09%) MS Office
8 5 (21.74%) IBM Notes
8 5 (21.74%) Lotus
8 5 (21.74%) Service Management
8 5 (21.74%) Change Management
8 5 (21.74%) Configuration Management
8 5 (21.74%) Project Management
8 5 (21.74%) Windows Server 2003
8 5 (21.74%) Incident Management
9 4 (17.39%) Telecoms
10 3 (13.04%) Service Delivery
10 3 (13.04%) Terminal Services
10 3 (13.04%) DNS
10 3 (13.04%) SLA
10 3 (13.04%) HP
10 3 (13.04%) Flash
10 3 (13.04%) Java
10 3 (13.04%) MS Exchange
10 3 (13.04%) DHCP
10 3 (13.04%) TCP/IP
10 3 (13.04%) Retail
10 3 (13.04%) iPhone

IT Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 18 April 2014, IT contractor jobs across the Hertfordshire region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (21.74%) IBM Notes
2 3 (13.04%) MS Exchange
Applications
1 9 (39.13%) MS Excel
2 6 (26.09%) MS Office
Communications & Networking
1 3 (13.04%) DNS
1 3 (13.04%) DHCP
1 3 (13.04%) TCP/IP
2 1 (4.35%) VPN
2 1 (4.35%) MPLS
General
1 4 (17.39%) Telecoms
2 3 (13.04%) Retail
Libraries, Frameworks & Software Standards
1 3 (13.04%) Flash
Miscellaneous
1 8 (34.78%) Blackberry
2 3 (13.04%) iPhone
Operating Systems
1 16 (69.57%) Windows
2 13 (56.52%) Windows 7
3 7 (30.43%) Windows Server 2008
3 7 (30.43%) Windows XP
4 5 (21.74%) Windows Server 2003
5 3 (13.04%) Windows 2000 Server
6 2 (8.70%) Windows Server 2012
Processes & Methodologies
1 5 (21.74%) Service Management
1 5 (21.74%) Change Management
1 5 (21.74%) Configuration Management
1 5 (21.74%) Project Management
1 5 (21.74%) Incident Management
2 3 (13.04%) Service Delivery
3 2 (8.70%) Software Deployment
Programming Languages
1 3 (13.04%) Java
Qualifications
1 1 (4.35%) A+ Certification
1 1 (4.35%) Network+ Certification
Quality Assurance & Compliance
1 3 (13.04%) SLA
System Software
1 9 (39.13%) Active Directory
2 3 (13.04%) Terminal Services
3 2 (8.70%) VMware Infrastructure
Systems Management
1 1 (4.35%) Norton AntiVirus
Vendors
1 11 (47.83%) Microsoft
2 5 (21.74%) Lotus
3 3 (13.04%) HP
4 2 (8.70%) VMware
4 2 (8.70%) Citrix
5 1 (4.35%) McAfee