The table below looks at the statistics for the IT Support role in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
IT Support
Rank 63 46 73
Rank change year-on-year
-17 +27
Contract jobs requiring an IT Support 14 5 7
As % of all contract IT jobs located in Hertfordshire 1.65% 1.01% 0.71%
As % of the Job Titles category 1.74% 1.07% 0.76%
Number of daily rates quoted 7 1 1
Average daily rate
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£138 £105 £170
Average daily rate % change year-on-year
+30.95% -38.23%
UK excluding London average daily rate £148 £145 £145
% change year-on-year
+1.72% -
Number of hourly rates quoted 0 2 3
Average hourly rate - £10.75 £15.00
Average hourly rate % change year-on-year
- -28.33%
UK excluding London average hourly rate £13.00 £13.00 £14.00
% change year-on-year
- -7.14%
IT Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Hertfordshire
Contract IT job ads with a match in the
Job Titles category
806 466 916
As % of all contract IT jobs located in Hertfordshire 95.05% 94.52% 93.28%
Number of daily rates quoted 462 224 419
Average daily rate £375 £363 £375
Average daily rate % change year-on-year
+3.44% -3.33%
90% offered a daily rate of more than £190 £175 £225
10% offered a daily rate of more than £500 £500 £463
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 51 43 65
Average hourly rate £15.00 £13.75 £17.50
Average hourly rate % change year-on-year
+9.09% -21.42%
90% offered a hourly rate of more than £10.50 £10.50 £10.30
10% offered a hourly rate of more than £29.75 £50.00 £37.50
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

IT Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in Hertfordshire

IT Support
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the Hertfordshire region.

IT Support Daily Rate Trend in Hertfordshire

IT Support
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the Hertfordshire region.

IT Support Hourly Rate Trend in Hertfordshire

IT Support
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the Hertfordshire region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -2 4 £95 - 1
Welwyn Garden City - 3 £138 -
Hertford - 1 £160 -
St Albans - 1 - - 2
Stevenage - - - -
Potters Bar - - - -
Royston - - - - 1
Hemel Hempstead - - - -
IT Support
East of England

IT Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 22 September 2014, IT contractor jobs across the Hertfordshire region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 20 (80.00%) Windows
2 16 (64.00%) Active Directory
3 12 (48.00%) Windows XP
4 9 (36.00%) Windows Server 2008
5 8 (32.00%) Windows 7
5 8 (32.00%) Exchange Server 2010
5 8 (32.00%) MS Exchange
6 7 (28.00%) Windows Server 2012
7 6 (24.00%) Microsoft
7 6 (24.00%) ITIL
8 5 (20.00%) VMware
8 5 (20.00%) TCP/IP
8 5 (20.00%) Windows 8
9 4 (16.00%) DNS
9 4 (16.00%) Finance
10 3 (12.00%) Orchard
10 3 (12.00%) Time Management
10 3 (12.00%) Performance Management
10 3 (12.00%) Publishing
10 3 (12.00%) Lotus
10 3 (12.00%) Windows Server 2003
10 3 (12.00%) Citrix
10 3 (12.00%) IBM Notes
10 3 (12.00%) MS Excel
10 3 (12.00%) Business Objects
10 3 (12.00%) MS Office
10 3 (12.00%) SQL
11 2 (8.00%) DHCP
11 2 (8.00%) Symantec
11 2 (8.00%) Blackberry

IT Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 22 September 2014, IT contractor jobs across the Hertfordshire region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (32.00%) MS Exchange
1 8 (32.00%) Exchange Server 2010
2 3 (12.00%) IBM Notes
3 2 (8.00%) Blackberry Enterprise Server
3 2 (8.00%) Exchange Server 2007
4 1 (4.00%) Exchange Server 2003
4 1 (4.00%) Lotus Domino
Applications
1 3 (12.00%) MS Office
1 3 (12.00%) MS Excel
Communications & Networking
1 5 (20.00%) TCP/IP
2 4 (16.00%) DNS
3 2 (8.00%) DHCP
4 1 (4.00%) VPN
Database & Business Intelligence
1 1 (4.00%) SQL Server
General
1 4 (16.00%) Finance
2 3 (12.00%) Publishing
3 1 (4.00%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (4.00%) .NET
Miscellaneous
1 2 (8.00%) Blackberry
1 2 (8.00%) iPhone
1 2 (8.00%) iPad
1 2 (8.00%) Analytical Skills
Operating Systems
1 20 (80.00%) Windows
2 12 (48.00%) Windows XP
3 9 (36.00%) Windows Server 2008
4 8 (32.00%) Windows 7
5 7 (28.00%) Windows Server 2012
6 5 (20.00%) Windows 8
7 3 (12.00%) Windows Server 2003
8 1 (4.00%) Mac OS X Server
8 1 (4.00%) Linux
Processes & Methodologies
1 6 (24.00%) ITIL
2 3 (12.00%) Time Management
2 3 (12.00%) Performance Management
3 2 (8.00%) Configuration Management
3 2 (8.00%) Project Management
3 2 (8.00%) Service Management
3 2 (8.00%) Change Management
3 2 (8.00%) Incident Management
3 2 (8.00%) Software Deployment
4 1 (4.00%) Infrastructure Management
4 1 (4.00%) Problem Management
4 1 (4.00%) ITIL V3
4 1 (4.00%) ERP
Programming Languages
1 3 (12.00%) SQL
2 1 (4.00%) VB
2 1 (4.00%) VB.NET
2 1 (4.00%) VB6
Qualifications
1 1 (4.00%) SC Cleared
1 1 (4.00%) Security Cleared
System Software
1 16 (64.00%) Active Directory
2 2 (8.00%) VMware Infrastructure
Systems Management
1 2 (8.00%) Backup Exec
Vendors
1 6 (24.00%) Microsoft
2 5 (20.00%) VMware
3 3 (12.00%) Orchard
3 3 (12.00%) Lotus
3 3 (12.00%) Citrix
3 3 (12.00%) Business Objects
4 2 (8.00%) Symantec
5 1 (4.00%) Epicor
5 1 (4.00%) HP