The table below looks at the statistics for the IT Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
IT Support
Rank 120 107 99
Rank change year-on-year
-13 -8
Contract jobs requiring an IT Support 24 30 23
As % of all contract IT jobs located in the East of England 0.78% 0.98% 0.97%
As % of the Job Titles category 0.82% 1.06% 1.03%
Number of daily rates quoted 11 13 4
Average daily rate
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£165 £160 £150
Average daily rate % change year-on-year
+3.12% +6.66%
90% offered a daily rate of more than £110 £96 £119
10% offered a daily rate of more than £280 £220 £287
UK excluding London average daily rate £160 £160 £150
% change year-on-year
- +6.66%
Number of hourly rates quoted 5 10 13
Average hourly rate £37.50 £16.00 £15.00
Average hourly rate % change year-on-year
+134.37% +6.66%
90% offered a hourly rate of more than £17.00 £11.20 £8.80
10% offered a hourly rate of more than £129.00 £19.66 £17.18
UK excluding London average hourly rate £13.94 £13.50 £13.75
% change year-on-year
+3.22% -1.81%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2912 2842 2239
As % of all contract IT jobs located in the East of England 94.12% 92.88% 94.15%
Number of daily rates quoted 1775 1664 1125
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £210 £200 £200
10% offered a daily rate of more than £525 £480 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 244 238 233
Average hourly rate £19.00 £17.00 £20.00
Average hourly rate % change year-on-year
+11.76% -15.00%
90% offered a hourly rate of more than £12.00 £11.00 £10.50
10% offered a hourly rate of more than £41.00 £38.50 £42.50
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

IT Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the East of England

IT Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the East of England region.

IT Support Daily Rate Trend in the East of England

IT Support
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support across the East of England region over the 3 months to 4 August 2015.

IT Support Daily Rate Histogram in the East of England

IT Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the East of England region.

IT Support Hourly Rate Trend in the East of England

IT Support
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support across the East of England region over the 3 months to 4 August 2015.

IT Support Hourly Rate Histogram in the East of England

IT Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the East of England region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -12 8 £296 +84.68% 5
Cambridgeshire -11 6 £208 -2.35%
Essex -8 5 £100 -20.00% 1
Bedfordshire +10 2 £160 - 2
Norfolk -1 2 £138 +40.30% 3
Suffolk - 1 £175 - 2
IT Support
England

IT Support
Top 30 Related IT Skills in the East of England

For the 6 months to 4 August 2015, IT contractor jobs across the East of England region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 28 (59.57%) Windows
2 27 (57.45%) Microsoft
2 27 (57.45%) Active Directory
3 17 (36.17%) MS Office
4 15 (31.91%) MS Excel
5 13 (27.66%) VMware
6 10 (21.28%) Windows 7
7 9 (19.15%) VMware Infrastructure
8 6 (12.77%) SCCM
8 6 (12.77%) Cisco
8 6 (12.77%) Windows Server 2008
8 6 (12.77%) MS Exchange
8 6 (12.77%) Citrix
8 6 (12.77%) SAN
8 6 (12.77%) Telecoms
9 5 (10.64%) SLA
9 5 (10.64%) Degree
9 5 (10.64%) Office 365
10 4 (8.51%) Finance
10 4 (8.51%) Migration
10 4 (8.51%) Microsoft Certification
10 4 (8.51%) Change Management
10 4 (8.51%) ITIL
10 4 (8.51%) ISO 9001
10 4 (8.51%) Linux
11 3 (6.38%) SQL
11 3 (6.38%) VPN
11 3 (6.38%) SharePoint
11 3 (6.38%) Windows XP
11 3 (6.38%) MCSE

IT Support
Top Related IT Skills in the East of England by Category

For the 6 months to 4 August 2015, IT contractor jobs across the East of England region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (12.77%) MS Exchange
2 3 (6.38%) CMS
2 3 (6.38%) SharePoint
3 2 (4.26%) IBM Notes
3 2 (4.26%) Lotus Domino
4 1 (2.13%) BizTalk Server
4 1 (2.13%) Blackberry Enterprise Server
4 1 (2.13%) SharePoint Server
4 1 (2.13%) SharePoint 2010
4 1 (2.13%) Lync
4 1 (2.13%) Exchange Server 2010
Applications
1 17 (36.17%) MS Office
2 15 (31.91%) MS Excel
3 2 (4.26%) MS Visio
Business Applications
1 1 (2.13%) SAP CRM
1 1 (2.13%) Dynamics CRM
Cloud Services
1 5 (10.64%) Office 365
Communications & Networking
1 6 (12.77%) SAN
2 3 (6.38%) VPN
3 2 (4.26%) DNS
3 2 (4.26%) Intranet
3 2 (4.26%) LAN
3 2 (4.26%) PBX
3 2 (4.26%) WAN
3 2 (4.26%) DHCP
3 2 (4.26%) Firewall
4 1 (2.13%) Wi-Fi
4 1 (2.13%) VLAN
4 1 (2.13%) Skype
4 1 (2.13%) VoIP
4 1 (2.13%) RFID
Database & Business Intelligence
1 1 (2.13%) SQL Server
Development Applications
1 1 (2.13%) Dreamweaver
General
1 6 (12.77%) Telecoms
2 4 (8.51%) Finance
3 3 (6.38%) Marketing
4 2 (4.26%) Pharmaceutical
5 1 (2.13%) Publishing
Libraries, Frameworks & Software Standards
1 2 (4.26%) CSS
2 1 (2.13%) Web Services
2 1 (2.13%) HTML
2 1 (2.13%) .NET
Miscellaneous
1 2 (4.26%) Blackberry
1 2 (4.26%) Kindle
2 1 (2.13%) Mobile App
2 1 (2.13%) CCTV
2 1 (2.13%) Mathematics
2 1 (2.13%) Wiki
2 1 (2.13%) iPhone
Operating Systems
1 28 (59.57%) Windows
2 10 (21.28%) Windows 7
3 6 (12.77%) Windows Server 2008
4 4 (8.51%) Linux
5 3 (6.38%) Windows XP
5 3 (6.38%) Mac OS
5 3 (6.38%) Windows Server 2012
6 2 (4.26%) Windows Server 2003
7 1 (2.13%) Android
7 1 (2.13%) Windows 2000 Server
7 1 (2.13%) Mac OS X
7 1 (2.13%) Windows 8
Processes & Methodologies
1 4 (8.51%) ITIL
1 4 (8.51%) Change Management
1 4 (8.51%) Migration
2 3 (6.38%) Line Management
2 3 (6.38%) People Management
3 2 (4.26%) Mentoring
3 2 (4.26%) Data Protection
4 1 (2.13%) ITIL V3
4 1 (2.13%) Change Control
4 1 (2.13%) Business Continuity Planning
4 1 (2.13%) Business Continuity
4 1 (2.13%) Agile Software Development
4 1 (2.13%) Asset Management
4 1 (2.13%) Document Management
4 1 (2.13%) Software Testing
4 1 (2.13%) Incident Management
4 1 (2.13%) Disaster Recovery
4 1 (2.13%) Data Security
4 1 (2.13%) SEO
4 1 (2.13%) OO
Programming Languages
1 3 (6.38%) SQL
2 1 (2.13%) VBScript
2 1 (2.13%) VB
2 1 (2.13%) C
2 1 (2.13%) JavaScript
2 1 (2.13%) PHP
Qualifications
1 5 (10.64%) Degree
2 4 (8.51%) Microsoft Certification
3 3 (6.38%) MCSE
3 3 (6.38%) Security Cleared
4 2 (4.26%) SC Cleared
4 2 (4.26%) ITIL Certification
5 1 (2.13%) VMware Certified Professional (VCP)
5 1 (2.13%) MCSA
5 1 (2.13%) CISSP
Quality Assurance & Compliance
1 5 (10.64%) SLA
2 4 (8.51%) ISO 9001
3 2 (4.26%) ISO/IEC 27001
System Software
1 27 (57.45%) Active Directory
2 9 (19.15%) VMware Infrastructure
3 2 (4.26%) vSphere
3 2 (4.26%) Citrix Presentation Server
4 1 (2.13%) VMware ESXi
4 1 (2.13%) Hyper-V
4 1 (2.13%) XenApp
4 1 (2.13%) Xen
Systems Management
1 6 (12.77%) SCCM
2 3 (6.38%) Backup Exec
3 1 (2.13%) ARCserve
3 1 (2.13%) SAP Afaria
Vendors
1 27 (57.45%) Microsoft
2 13 (27.66%) VMware
3 6 (12.77%) Cisco
3 6 (12.77%) Citrix
4 3 (6.38%) HP
4 3 (6.38%) Symantec
5 2 (4.26%) Lotus
5 2 (4.26%) Avaya
6 1 (2.13%) Hitachi
6 1 (2.13%) NetApp
6 1 (2.13%) EMC
6 1 (2.13%) SAP
6 1 (2.13%) Apple
6 1 (2.13%) McAfee
6 1 (2.13%) SonicWALL
6 1 (2.13%) Nimble Storage