The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Kent region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 53 35 33
Rank change year-on-year
-18 -2
Contract jobs requiring a Service Desk Analyst 7 3 2
As % of all contract IT jobs located in Kent 1.48% 1.20% 0.99%
As % of the Job Titles category 1.51% 1.28% 1.05%
Number of daily rates quoted 4 2 1
Average daily rate £195 £125 £130
Average daily rate % change year-on-year
+56.00% -3.84%
UK excluding London average daily rate £130 £124 £110
% change year-on-year
+5.26% +12.27%
Number of hourly rates quoted 3 0 1
Average hourly rate £13.00 - £8.25
UK excluding London average hourly rate £13.50 £12.50 £13.88
% change year-on-year
+8.00% -9.94%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Kent
Contract IT job ads with a match in the
Job Titles category
464 234 190
As % of all contract IT jobs located in Kent 97.89% 93.60% 94.06%
Number of daily rates quoted 349 105 128
Average daily rate £338 £325 £365
Average daily rate % change year-on-year
+3.84% -10.95%
90% offered a daily rate of more than £188 £125 £225
10% offered a daily rate of more than £580 £490 £525
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 12 14 4
Average hourly rate £13.00 £16.00 £17.00
Average hourly rate % change year-on-year
-18.75% -5.88%
90% offered a hourly rate of more than £9.00 £12.97 £8.25
10% offered a hourly rate of more than £40.00 £40.00 £17.50
UK excluding London average hourly rate £17.50 £16.70 £17.45
% change year-on-year
+4.79% -4.29%

Service Desk Analyst
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Kent

Service Desk Analyst
Daily Rate Trend in Kent

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Kent region.

Service Desk Analyst Daily Rate Trend in Kent

Service Desk Analyst
Daily Rate Histogram in Kent

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the Kent region over the 3 months to 28 April 2016.

Service Desk Analyst Daily Rate Histogram in Kent

Service Desk Analyst
Hourly Rate Trend in Kent

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Kent region.

Service Desk Analyst Hourly Rate Trend in Kent

Service Desk Analyst
Contract Job Locations in Kent

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the Kent region over the 3 months to 28 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Folkestone -2 3 £92 -
Maidstone -1 1 £130 +4.00%
Aylesford - 1 - -
Service Desk Analyst
South East

Service Desk Analyst
Top 29 Related IT Skills in Kent

For the 6 months to 28 April 2016, IT contractor jobs across the Kent region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 9 (56.25%) NHS
2 7 (43.75%) Active Directory
3 4 (25.00%) MS Exchange
3 4 (25.00%) MS Office
4 3 (18.75%) Microsoft
4 3 (18.75%) Data Centre
4 3 (18.75%) Finance
5 2 (12.50%) ServiceCenter
5 2 (12.50%) Windows 7
5 2 (12.50%) Exchange Server 2010
5 2 (12.50%) Aveksa
5 2 (12.50%) Windows 8
5 2 (12.50%) Windows
5 2 (12.50%) SLA
5 2 (12.50%) Sarbanes-Oxley
5 2 (12.50%) Ticket Management
5 2 (12.50%) Exchange Server 2003
6 1 (6.25%) DBS Check
6 1 (6.25%) Service Delivery
6 1 (6.25%) Change Management
6 1 (6.25%) Financial Institution
6 1 (6.25%) Microsoft Certification
6 1 (6.25%) Lotus
6 1 (6.25%) IBM Notes
6 1 (6.25%) ITIL
6 1 (6.25%) Enterprise Software
6 1 (6.25%) Analytical Skills
6 1 (6.25%) Migration
6 1 (6.25%) Incident Management

Service Desk Analyst
Top Related IT Skills in Kent by Category

For the 6 months to 28 April 2016, IT contractor jobs across the Kent region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (25.00%) MS Exchange
2 2 (12.50%) Exchange Server 2003
2 2 (12.50%) Exchange Server 2010
3 1 (6.25%) IBM Notes
Applications
1 4 (25.00%) MS Office
General
1 3 (18.75%) Finance
2 1 (6.25%) Financial Institution
Miscellaneous
1 9 (56.25%) NHS
2 3 (18.75%) Data Centre
3 1 (6.25%) Analytical Skills
3 1 (6.25%) Enterprise Software
Operating Systems
1 2 (12.50%) Windows
1 2 (12.50%) Windows 7
1 2 (12.50%) Windows 8
Processes & Methodologies
1 2 (12.50%) Ticket Management
2 1 (6.25%) Change Management
2 1 (6.25%) Incident Management
2 1 (6.25%) ITIL
2 1 (6.25%) Migration
2 1 (6.25%) Service Delivery
Qualifications
1 1 (6.25%) DBS Check
1 1 (6.25%) Microsoft Certification
Quality Assurance & Compliance
1 2 (12.50%) Sarbanes-Oxley
1 2 (12.50%) SLA
System Software
1 7 (43.75%) Active Directory
Systems Management
1 2 (12.50%) ServiceCenter
Vendors
1 3 (18.75%) Microsoft
2 2 (12.50%) Aveksa
3 1 (6.25%) Lotus