The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 100 100 61
Rank change year-on-year
0 -39
Permanent jobs requiring a Service Desk Analyst 1 9 16
As % of all permanent IT jobs located in Kent 0.088% 0.71% 2.19%
As % of the Job Titles category 0.092% 0.74% 2.28%
Number of salaries quoted 1 9 16
Average salary £22,500 £26,000 £23,000
Average salary % change year-on-year
-13.46% +13.04%
UK excluding London average salary £21,500 £21,000 £21,000
% change year-on-year
+2.38% -
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1089 1210 702
As % of all permanent IT jobs located in Kent 95.86% 95.50% 96.16%
Number of salaries quoted 964 1074 619
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £24,000 £26,950 £24,000
10% offered a salary of more than £60,000 £53,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Kent

Service Desk Analyst
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Kent region.

Service Desk Analyst Salary Trend in Kent

Service Desk Analyst
Top 28 Related IT Skills in Kent

For the 6 months to 21 November 2014, IT jobs across the Kent region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 5 (100.00%) MS Office
2 4 (80.00%) Active Directory
2 4 (80.00%) SLA
2 4 (80.00%) Microsoft
2 4 (80.00%) Windows
3 3 (60.00%) ITIL
3 3 (60.00%) Problem Management
4 2 (40.00%) Windows 2000 Server
4 2 (40.00%) Exchange Server 2000
4 2 (40.00%) Windows 8
4 2 (40.00%) MCITP
4 2 (40.00%) Cisco Certification
4 2 (40.00%) Microsoft Certification
4 2 (40.00%) CCNA
4 2 (40.00%) MCSE
4 2 (40.00%) MS Excel
4 2 (40.00%) MS Exchange
5 1 (20.00%) Project Management
5 1 (20.00%) Incident Management
5 1 (20.00%) MS PowerPoint
5 1 (20.00%) Service Management
5 1 (20.00%) ITSM
5 1 (20.00%) Finance
5 1 (20.00%) Advertising
5 1 (20.00%) Analytical Skills
5 1 (20.00%) Windows Vista
5 1 (20.00%) Windows 7
5 1 (20.00%) ITIL V3

Service Desk Analyst
Top Related IT Skills in Kent by Category

For the 6 months to 21 November 2014, IT jobs across the Kent region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (40.00%) MS Exchange
1 2 (40.00%) Exchange Server 2000
Applications
1 5 (100.00%) MS Office
2 2 (40.00%) MS Excel
3 1 (20.00%) MS PowerPoint
General
1 1 (20.00%) Finance
1 1 (20.00%) Advertising
Miscellaneous
1 1 (20.00%) Analytical Skills
Operating Systems
1 4 (80.00%) Windows
2 2 (40.00%) Windows 2000 Server
2 2 (40.00%) Windows 8
3 1 (20.00%) Windows 7
3 1 (20.00%) Windows Vista
Processes & Methodologies
1 3 (60.00%) ITIL
1 3 (60.00%) Problem Management
2 1 (20.00%) ITIL V3
2 1 (20.00%) Project Management
2 1 (20.00%) Service Management
2 1 (20.00%) ITSM
2 1 (20.00%) Incident Management
Qualifications
1 2 (40.00%) MCSE
1 2 (40.00%) CCNA
1 2 (40.00%) Cisco Certification
1 2 (40.00%) Microsoft Certification
1 2 (40.00%) MCITP
Quality Assurance & Compliance
1 4 (80.00%) SLA
System Software
1 4 (80.00%) Active Directory
Vendors
1 4 (80.00%) Microsoft