The statistics below represent IT jobs advertised across the Kent region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 2 May 2016 with a comparison to same period over 2 years.

3 months to
2 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 94 84 96
Rank change year-on-year
-10 +12
Permanent jobs requiring a Service Desk Analyst 11 11 13
As % of all permanent IT jobs located in Kent 1.01% 1.12% 1.05%
As % of the Job Titles category 1.03% 1.17% 1.07%
Number of salaries quoted 11 11 12
Median salary £22,500 £25,000 £24,750
Median salary % change year-on-year
-10.00% +1.01%
UK excluding London median salary £22,000 £21,750 £21,000
% change year-on-year
+1.14% +3.57%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1065 942 1210
As % of all permanent IT jobs located in Kent 98.25% 96.22% 98.13%
Number of salaries quoted 925 850 987
Median salary £37,500 £35,000 £40,000
Median salary % change year-on-year
+7.14% -12.50%
90% offered a salary of more than £24,500 £22,500 £23,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in Kent

The demand trend of job ads across the Kent region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Kent

Service Desk Analyst
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Kent region.

Service Desk Analyst Salary Trend in Kent

Service Desk Analyst
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Kent region over the 3 months to 2 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Malling - 2 £25,250 - 1
Chatham - 1 £23,500 -
Faversham - 1 £25,000 -
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Kent

For the 6 months to 2 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region featuring Service Desk Analyst in the job title.

1 20 (74.07%) Windows
1 20 (74.07%) MS Office
1 20 (74.07%) Microsoft
2 19 (70.37%) Active Directory
3 18 (66.67%) SLA
4 11 (40.74%) ITIL
5 9 (33.33%) Management Information System
5 9 (33.33%) Problem Management
6 8 (29.63%) ITSM
6 8 (29.63%) MS Exchange
7 7 (25.93%) MCSE
7 7 (25.93%) CCNA
7 7 (25.93%) Cisco Certification
7 7 (25.93%) Microsoft Certification
7 7 (25.93%) MCITP
7 7 (25.93%) Exchange Server 2000
7 7 (25.93%) Windows 2000 Server
7 7 (25.93%) Windows 8
8 6 (22.22%) Case Management
8 6 (22.22%) IP Telephony
8 6 (22.22%) Service Management
8 6 (22.22%) ISO/IEC 27001
8 6 (22.22%) Avaya
8 6 (22.22%) Workflow
8 6 (22.22%) Finance
8 6 (22.22%) MS Excel
9 4 (14.81%) NHS
10 3 (11.11%) Windows 7
10 3 (11.11%) Remedy
11 2 (7.41%) Blackberry

Service Desk Analyst Skill Set
Top Related IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (29.63%) MS Exchange
2 7 (25.93%) Exchange Server 2000
3 1 (3.70%) Exchange Server 2003
Applications
1 20 (74.07%) MS Office
2 6 (22.22%) MS Excel
3 2 (7.41%) MS PowerPoint
4 1 (3.70%) MS Visio
Business Applications
1 2 (7.41%) Remedy ITSM
Cloud Services
1 2 (7.41%) Office 365
Communications & Networking
1 6 (22.22%) IP Telephony
2 2 (7.41%) Internet
3 1 (3.70%) Intranet
3 1 (3.70%) VPN
General
1 6 (22.22%) Finance
Miscellaneous
1 9 (33.33%) Management Information System
2 4 (14.81%) NHS
3 2 (7.41%) Analytical Skills
3 2 (7.41%) Blackberry
4 1 (3.70%) Driving Licence
Operating Systems
1 20 (74.07%) Windows
2 7 (25.93%) Windows 2000 Server
2 7 (25.93%) Windows 8
3 3 (11.11%) Windows 7
4 2 (7.41%) Windows Server 2008
4 2 (7.41%) Windows XP
5 1 (3.70%) Windows Vista
Processes & Methodologies
1 11 (40.74%) ITIL
2 9 (33.33%) Problem Management
3 8 (29.63%) ITSM
4 6 (22.22%) Case Management
4 6 (22.22%) Service Management
4 6 (22.22%) Workflow
5 2 (7.41%) Email Filtering
5 2 (7.41%) Kalman Filter
5 2 (7.41%) Validation
6 1 (3.70%) Knowledge Management
6 1 (3.70%) Line Management
6 1 (3.70%) Process Management
Qualifications
1 7 (25.93%) CCNA
1 7 (25.93%) Cisco Certification
1 7 (25.93%) MCITP
1 7 (25.93%) MCSE
1 7 (25.93%) Microsoft Certification
2 2 (7.41%) A+ Certification
2 2 (7.41%) ITIL Certification
Quality Assurance & Compliance
1 18 (66.67%) SLA
2 6 (22.22%) ISO/IEC 27001
System Software
1 19 (70.37%) Active Directory
Vendors
1 20 (74.07%) Microsoft
2 6 (22.22%) Avaya
3 3 (11.11%) Remedy
4 2 (7.41%) BMC
5 1 (3.70%) Cisco
5 1 (3.70%) LANDesk
5 1 (3.70%) ServiceNow
West Malling
Capita plc
Posted: 5 days ago