The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 10 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Kent region.

Location
3 months to
10 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 98 87 75
Rank change year-on-year
-11 -12
Permanent jobs requiring a Service Desk Analyst 6 6 3
As % of all permanent IT jobs located in Kent 0.54% 0.55% 0.39%
As % of the Job Titles category 0.55% 0.57% 0.41%
Number of salaries quoted 6 6 3
Average salary £21,500 £25,000 £23,000
Average salary % change year-on-year
-14.00% +8.69%
UK excluding London average salary £22,000 £21,000 £21,500
% change year-on-year
+4.76% -2.32%
Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1084 1046 732
As % of all permanent IT jobs located in Kent 97.66% 96.32% 94.21%
Number of salaries quoted 957 898 648
Average salary £40,000 £38,500 £40,000
Average salary % change year-on-year
+3.89% -3.75%
90% offered a salary of more than £24,750 £25,000 £25,000
10% offered a salary of more than £55,000 £51,250 £55,000
UK excluding London average salary £40,000 £38,472 £38,500
% change year-on-year
+3.97% -0.07%
Service Desk Analyst
South East

Service Desk Analyst
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Kent

Service Desk Analyst
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Kent region.

Service Desk Analyst Salary Trend in Kent

Service Desk Analyst
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Kent region over the 3 months to 10 July 2014.

Service Desk Analyst Salary Histogram in Kent

Service Desk Analyst
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Kent region over the 3 months to 10 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tunbridge Wells - 1 £31,000 -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Kent

For the 6 months to 10 July 2014, IT jobs across the Kent region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 18 (69.23%) SLA
1 18 (69.23%) Active Directory
2 17 (65.38%) Windows
3 14 (53.85%) MS Office
4 13 (50.00%) ITIL
4 13 (50.00%) Microsoft
5 12 (46.15%) Problem Management
6 10 (38.46%) Cisco Certification
6 10 (38.46%) CCNA
7 9 (34.62%) ITIL Certification
8 8 (30.77%) Finance
8 8 (30.77%) Windows XP
8 8 (30.77%) Incident Management
9 7 (26.92%) CMS
9 7 (26.92%) Service Management
9 7 (26.92%) Change Management
10 6 (23.08%) CheckPoint
10 6 (23.08%) MS Excel
10 6 (23.08%) Windows 7
11 5 (19.23%) F5
11 5 (19.23%) Cisco ASA
11 5 (19.23%) Windows 2000 Server
11 5 (19.23%) Windows 8
11 5 (19.23%) Cisco PIX
11 5 (19.23%) Network Security
11 5 (19.23%) Exchange Server 2000
11 5 (19.23%) CCSA
11 5 (19.23%) Blue Coat
11 5 (19.23%) JNCIA
11 5 (19.23%) MCITP

Service Desk Analyst
Top Related IT Skills in Kent by Category

For the 6 months to 10 July 2014, IT jobs across the Kent region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (26.92%) CMS
2 5 (19.23%) Exchange Server 2000
2 5 (19.23%) MS Exchange
3 2 (7.69%) SharePoint
Applications
1 14 (53.85%) MS Office
2 6 (23.08%) MS Excel
Communications & Networking
1 5 (19.23%) LAN
1 5 (19.23%) WAN
1 5 (19.23%) Cisco PIX
1 5 (19.23%) Network Security
1 5 (19.23%) Cisco ASA
General
1 8 (30.77%) Finance
Miscellaneous
1 1 (3.85%) Management Information System
1 1 (3.85%) Statistics
1 1 (3.85%) Mathematics
Operating Systems
1 17 (65.38%) Windows
2 8 (30.77%) Windows XP
3 6 (23.08%) Windows 7
4 5 (19.23%) Windows 8
4 5 (19.23%) Windows 2000 Server
Processes & Methodologies
1 13 (50.00%) ITIL
2 12 (46.15%) Problem Management
3 8 (30.77%) Incident Management
4 7 (26.92%) Service Management
4 7 (26.92%) Change Management
5 1 (3.85%) Disaster Recovery
5 1 (3.85%) Time Management
5 1 (3.85%) Customer Engagement
5 1 (3.85%) Continuous Improvement
5 1 (3.85%) Service Desk Management
Qualifications
1 10 (38.46%) CCNA
1 10 (38.46%) Cisco Certification
2 9 (34.62%) ITIL Certification
3 5 (19.23%) CCSA
3 5 (19.23%) JNCIA
3 5 (19.23%) MCITP
3 5 (19.23%) Microsoft Certification
3 5 (19.23%) MCSE
Quality Assurance & Compliance
1 18 (69.23%) SLA
System Software
1 18 (69.23%) Active Directory
Vendors
1 13 (50.00%) Microsoft
2 6 (23.08%) CheckPoint
3 5 (19.23%) Sun
3 5 (19.23%) Juniper
3 5 (19.23%) Websense
3 5 (19.23%) Blue Coat
3 5 (19.23%) F5
3 5 (19.23%) Cisco
4 3 (11.54%) ServiceNow
5 1 (3.85%) LANDesk
5 1 (3.85%) VMware
5 1 (3.85%) McAfee