The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 91 90 76
Rank change year-on-year
-1 -14
Permanent jobs requiring a Service Desk Analyst 2 6 5
As % of all permanent IT jobs located in Kent 0.20% 0.56% 0.63%
As % of the Job Titles category 0.21% 0.58% 0.66%
Number of salaries quoted 2 6 4
Average salary £25,250 £23,500 £22,750
Average salary % change year-on-year
+7.44% +3.29%
90% offered a salary of more than £23,050 £23,000 £20,050
10% offered a salary of more than £27,450 £26,250 £23,875
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
956 1035 755
As % of all permanent IT jobs located in Kent 96.76% 97.27% 95.21%
Number of salaries quoted 786 903 662
Average salary £40,000 £45,000 £42,500
Average salary % change year-on-year
-11.11% +5.88%
90% offered a salary of more than £25,000 £25,000 £27,500
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Kent

Service Desk Analyst
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Kent region.

Service Desk Analyst Salary Trend in Kent

Service Desk Analyst
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Kent region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Folkestone -7 1 £28,000 +1.81%
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Kent

For the 6 months to 23 September 2014, IT jobs across the Kent region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 9 (100.00%) SLA
1 9 (100.00%) Microsoft
2 8 (88.89%) Windows
2 8 (88.89%) MS Office
3 7 (77.78%) Active Directory
4 6 (66.67%) Cisco Certification
4 6 (66.67%) Problem Management
4 6 (66.67%) CCNA
5 5 (55.56%) Windows 2000 Server
5 5 (55.56%) Windows 8
5 5 (55.56%) MCITP
5 5 (55.56%) Exchange Server 2000
5 5 (55.56%) Microsoft Certification
5 5 (55.56%) MS Exchange
5 5 (55.56%) MCSE
6 3 (33.33%) MS Excel
6 3 (33.33%) ITIL
7 2 (22.22%) CheckPoint
7 2 (22.22%) Incident Management
7 2 (22.22%) Windows 7
8 1 (11.11%) F5
8 1 (11.11%) ITIL V3
8 1 (11.11%) Continuous Improvement
8 1 (11.11%) Cisco PIX
8 1 (11.11%) Network Security
8 1 (11.11%) Cisco ASA
8 1 (11.11%) LANDesk
8 1 (11.11%) Blue Coat
8 1 (11.11%) JNCIA
8 1 (11.11%) MS PowerPoint

Service Desk Analyst
Top Related IT Skills in Kent by Category

For the 6 months to 23 September 2014, IT jobs across the Kent region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (55.56%) MS Exchange
1 5 (55.56%) Exchange Server 2000
Applications
1 8 (88.89%) MS Office
2 3 (33.33%) MS Excel
3 1 (11.11%) MS PowerPoint
Communications & Networking
1 1 (11.11%) LAN
1 1 (11.11%) WAN
1 1 (11.11%) Cisco PIX
1 1 (11.11%) Network Security
1 1 (11.11%) Cisco ASA
General
1 1 (11.11%) Finance
Miscellaneous
1 1 (11.11%) Analytical Skills
Operating Systems
1 8 (88.89%) Windows
2 5 (55.56%) Windows 2000 Server
2 5 (55.56%) Windows 8
3 2 (22.22%) Windows 7
4 1 (11.11%) Windows XP
Processes & Methodologies
1 6 (66.67%) Problem Management
2 3 (33.33%) ITIL
3 2 (22.22%) Incident Management
4 1 (11.11%) ITIL V3
4 1 (11.11%) Continuous Improvement
4 1 (11.11%) Project Management
4 1 (11.11%) Service Management
4 1 (11.11%) ITSM
Qualifications
1 6 (66.67%) CCNA
1 6 (66.67%) Cisco Certification
2 5 (55.56%) Microsoft Certification
2 5 (55.56%) MCSE
2 5 (55.56%) MCITP
3 1 (11.11%) CCSA
3 1 (11.11%) JNCIA
Quality Assurance & Compliance
1 9 (100.00%) SLA
System Software
1 7 (77.78%) Active Directory
Vendors
1 9 (100.00%) Microsoft
2 2 (22.22%) CheckPoint
3 1 (11.11%) McAfee
3 1 (11.11%) Websense
3 1 (11.11%) VMware
3 1 (11.11%) Blue Coat
3 1 (11.11%) LANDesk
3 1 (11.11%) F5
3 1 (11.11%) Sun
3 1 (11.11%) Juniper
3 1 (11.11%) Cisco