The statistics below represent IT jobs advertised across the Kent region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 2 July 2016 with a comparison to same period over 2 years.

3 months to
2 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 83 93 99
Rank change year-on-year
+10 +6
Permanent jobs requiring a Service Desk Analyst 5 11 11
As % of all permanent IT jobs located in Kent 0.52% 1.00% 0.95%
As % of the Job Titles category 0.53% 1.03% 0.96%
Number of salaries quoted 5 11 11
Median salary £23,500 £25,000 £21,500
Median salary % change year-on-year
-6.00% +16.27%
90% offered a salary of more than £22,500 £25,000 £20,000
10% offered a salary of more than £32,100 £25,000 £23,000
UK excluding London median salary £21,500 £22,000 £22,000
% change year-on-year
-2.27% -
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
941 1065 1146
As % of all permanent IT jobs located in Kent 97.82% 97.26% 99.05%
Number of salaries quoted 823 946 1016
Median salary £40,000 £36,500 £40,000
Median salary % change year-on-year
+9.58% -8.75%
90% offered a salary of more than £23,500 £22,500 £24,000
10% offered a salary of more than £59,000 £52,500 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in Kent

The demand trend of job ads across the Kent region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Kent

Service Desk Analyst
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Kent region.

Service Desk Analyst Salary Trend in Kent

Service Desk Analyst
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Kent region over the 3 months to 2 July 2016.

Service Desk Analyst Salary Histogram in Kent

Service Desk Analyst
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Kent region over the 3 months to 2 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Malling - 2 £30,750 -
Chatham - 1 £23,500 -
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Kent

For the 6 months to 2 July 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region featuring Service Desk Analyst in the job title.

1 14 (93.33%) Active Directory
2 13 (86.67%) SLA
2 13 (86.67%) Microsoft
3 12 (80.00%) MS Office
4 11 (73.33%) Windows
5 8 (53.33%) MS Exchange
5 8 (53.33%) Problem Management
6 7 (46.67%) Windows 2000 Server
6 7 (46.67%) Windows 8
6 7 (46.67%) Exchange Server 2000
6 7 (46.67%) MCITP
6 7 (46.67%) CCNA
6 7 (46.67%) MCSE
6 7 (46.67%) Cisco Certification
6 7 (46.67%) Microsoft Certification
7 4 (26.67%) ITIL
8 3 (20.00%) MS Excel
8 3 (20.00%) Management Information System
9 2 (13.33%) LANDesk
9 2 (13.33%) Service Management
9 2 (13.33%) Process Management
9 2 (13.33%) Remedy
9 2 (13.33%) Finance
9 2 (13.33%) Knowledge Management
9 2 (13.33%) MS PowerPoint
9 2 (13.33%) Analytical Skills
10 1 (6.67%) Customer Engagement
10 1 (6.67%) Windows 7
10 1 (6.67%) Capacity Management
10 1 (6.67%) Service Desk Management

Service Desk Analyst Skill Set
Top Related IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (53.33%) MS Exchange
2 7 (46.67%) Exchange Server 2000
3 1 (6.67%) Exchange Server 2003
Applications
1 12 (80.00%) MS Office
2 3 (20.00%) MS Excel
3 2 (13.33%) MS PowerPoint
Communications & Networking
1 1 (6.67%) Internet
1 1 (6.67%) Intranet
1 1 (6.67%) IP Telephony
1 1 (6.67%) VPN
General
1 2 (13.33%) Finance
Miscellaneous
1 3 (20.00%) Management Information System
2 2 (13.33%) Analytical Skills
3 1 (6.67%) Driving Licence
3 1 (6.67%) NHS
Operating Systems
1 11 (73.33%) Windows
2 7 (46.67%) Windows 2000 Server
2 7 (46.67%) Windows 8
3 1 (6.67%) Windows 7
3 1 (6.67%) Windows Server 2008
3 1 (6.67%) Windows XP
Processes & Methodologies
1 8 (53.33%) Problem Management
2 4 (26.67%) ITIL
3 2 (13.33%) Knowledge Management
3 2 (13.33%) Process Management
3 2 (13.33%) Service Management
4 1 (6.67%) Capacity Management
4 1 (6.67%) Case Management
4 1 (6.67%) Customer Engagement
4 1 (6.67%) Email Filtering
4 1 (6.67%) Incident Management
4 1 (6.67%) ITSM
4 1 (6.67%) Kalman Filter
4 1 (6.67%) Line Management
4 1 (6.67%) Service Desk Management
4 1 (6.67%) Validation
4 1 (6.67%) Workflow
Programming Languages
1 1 (6.67%) SQL
Qualifications
1 7 (46.67%) CCNA
1 7 (46.67%) Cisco Certification
1 7 (46.67%) MCITP
1 7 (46.67%) MCSE
1 7 (46.67%) Microsoft Certification
2 1 (6.67%) ITIL Certification
Quality Assurance & Compliance
1 13 (86.67%) SLA
2 1 (6.67%) ISO/IEC 27001
System Software
1 14 (93.33%) Active Directory
Vendors
1 13 (86.67%) Microsoft
2 2 (13.33%) LANDesk
2 2 (13.33%) Remedy
3 1 (6.67%) Avaya
3 1 (6.67%) Cisco