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This section looks at the demand for Service Management skills within the Kent region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT job ads that have cited Service Management over the 3 months to 8 July 2008 with a comparison to the same period last year.

LinkService Management
Location
3 months to 8 Jul 2008Same period last year
Rank4752
Rank change on same period last yearUp+5
Matching contract IT job ads12
As % of all UK contract IT job ads sampled0.001 %0.002 %
As % of the category below0.380 %0.719 %
Daily rates quoted00
Average minimum daily rate--
Average daily rate--
% change on same period last year-
Average maximum daily rate--
UK excluding London average daily rate£374£379
% change on same period last year-1.29 %
Hourly rates quoted02
Average minimum hourly rate-£22.50
Average hourly rate-£23.75
% change on same period last year-
Average maximum hourly rate-£25.00
UK excluding London average hourly rate£21.15£28.43
% change on same period last year-25.61 %
Processes & Methodologies KentProcesses & Methodologies
Kent
Matching contract IT job ads263278
As % of all UK contract IT job ads sampled0.347 %0.291 %
Daily rates quoted6871
Average minimum daily rate£326£284
Average daily rate£349£302
% change on same period last year+15.43 %
Average maximum daily rate£371£320
UK excluding London average daily rate£384£375
% change on same period last year+2.22 %
Hourly rates quoted2933
Average minimum hourly rate£22.71£35.51
Average hourly rate£24.06£40.74
% change on same period last year-40.95 %
Average maximum hourly rate£25.41£45.98
UK excluding London average hourly rate£29.33£30.33
% change on same period last year-3.28 %
Service Management South EastService Management
South East

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Management across the Kent region as a proportion of the total demand within the Processes & Methodologies category.

Kent Service Management Demand Trend

Service Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Kent region.

Kent Service Management Daily Rate Trend

Service Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Kent region.

Kent Service Management Hourly Rate Trend

Service Management
Top 27 Related IT Skills

For the 6 months to 8 July 2008, IT contractor jobs across the Kent region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

18 (80.00 %)ITIL
27 (70.00 %)ITIL Certification
36 (60.00 %)Change Management
36 (60.00 %)Configuration Management
36 (60.00 %)Incident Management
36 (60.00 %)ServiceCenter
45 (50.00 %)HP
54 (40.00 %)Business Intelligence
62 (20.00 %)PRINCE2
62 (20.00 %)MS Office
62 (20.00 %)Pharmaceutical
62 (20.00 %)Government
71 (10.00 %)Health
71 (10.00 %)Migration
71 (10.00 %)VB6
71 (10.00 %)Release Management
71 (10.00 %)Project Management
71 (10.00 %)Service Delivery
71 (10.00 %)NHS
71 (10.00 %)PRINCE
71 (10.00 %)MS Excel
71 (10.00 %)Microsoft
71 (10.00 %)C#
71 (10.00 %)VB
71 (10.00 %)VB.NET
71 (10.00 %).NET
71 (10.00 %)SQL Server

Service Management
Top Related IT Skills by Category

For the 6 months to 8 July 2008, IT contractor jobs across the Kent region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
11 (10.00 %).NET
Applications
12 (20.00 %)MS Office
21 (10.00 %)MS Excel
Database & Business Intelligence
11 (10.00 %)SQL Server
General
12 (20.00 %)Pharmaceutical
12 (20.00 %)Government
21 (10.00 %)Health
Job Titles
11 (10.00 %)Services Delivery Manager
11 (10.00 %)Service Manager
11 (10.00 %).NET Developer
11 (10.00 %)C# Developer
11 (10.00 %)VB.NET Developer
11 (10.00 %)Project Administrator
11 (10.00 %)SQL Developer
11 (10.00 %)SQL Server Developer
11 (10.00 %)Change Analyst
11 (10.00 %)Delivery Manager
11 (10.00 %)Developer
11 (10.00 %)Analyst
11 (10.00 %)Administrator
Miscellaneous
11 (10.00 %)NHS
Processes & Methodologies
18 (80.00 %)ITIL
26 (60.00 %)Change Management
26 (60.00 %)Configuration Management
26 (60.00 %)Incident Management
34 (40.00 %)Business Intelligence
42 (20.00 %)PRINCE2
51 (10.00 %)Migration
51 (10.00 %)Release Management
51 (10.00 %)Project Management
51 (10.00 %)Service Delivery
51 (10.00 %)PRINCE
Programming Languages
11 (10.00 %)VB6
11 (10.00 %)C#
11 (10.00 %)VB
11 (10.00 %)VB.NET
Qualifications
17 (70.00 %)ITIL Certification
Systems Management
16 (60.00 %)ServiceCenter
Vendors
15 (50.00 %)HP
21 (10.00 %)Microsoft
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