The table below looks at the statistics for Service Management skills in IT contracts advertised for the Kent region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 34 37 34
Rank change year-on-year
+3 -3
Contract jobs citing Service Management 9 1 3
As % of all contract IT jobs located in Kent 2.96% 0.35% 0.90%
As % of the Processes & Methodologies category 4.07% 0.48% 1.38%
Number of daily rates quoted 8 1 2
Average daily rate
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£145 £250 £215
Average daily rate % change year-on-year
-42.00% +16.34%
90% offered a daily rate of more than £130 £250 £143
10% offered a daily rate of more than £363 £250 £287
UK excluding London average daily rate £350 £358 £360
% change year-on-year
-2.09% -0.69%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £15.00 £13.75 £15.25
% change year-on-year
+9.09% -9.83%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Kent region.

Processes & Methodologies Category
Kent
Contract IT job ads with a match in the
Processes & Methodologies category
221 207 217
As % of all contract IT jobs located in Kent 72.70% 71.63% 65.36%
Number of daily rates quoted 132 121 119
Average daily rate £388 £388 £350
Average daily rate % change year-on-year
- +10.71%
90% offered a daily rate of more than £215 £275 £190
10% offered a daily rate of more than £500 £550 £501
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 14 11 41
Average hourly rate £35.05 £30.00 £20.50
Average hourly rate % change year-on-year
+16.83% +46.34%
90% offered a hourly rate of more than £11.35 £11.00 £16.50
10% offered a hourly rate of more than £40.00 £40.40 £45.00
UK excluding London average hourly rate £25.38 £29.00 £26.90
% change year-on-year
-12.50% +7.80%

Service Management
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Kent region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Kent

Service Management
Daily Rate Trend in Kent

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Kent region.

Service Management Daily Rate Trend in Kent

Service Management
Daily Rate Histogram in Kent

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Kent region over the 3 months to 24 October 2014.

Service Management Daily Rate Histogram in Kent

Service Management
Hourly Rate Trend in Kent

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Kent region.

Service Management Hourly Rate Trend in Kent

Service Management
Contract Job Locations in Kent

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Kent region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Folkestone - 5 £145 -
Maidstone - - - -
Tunbridge Wells - - - -
Dover - - - -
Service Management
South East

Service Management
Top 30 Related IT Skills in Kent

For the 6 months to 24 October 2014, IT contractor jobs across the Kent region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 13 (81.25%) ITIL
2 9 (56.25%) Finance
3 7 (43.75%) ITSM
4 6 (37.50%) MS Office
4 6 (37.50%) Windows
4 6 (37.50%) Microsoft
4 6 (37.50%) Windows 7
5 5 (31.25%) iPad
5 5 (31.25%) Apple iOS
5 5 (31.25%) Asset Management
5 5 (31.25%) iPhone
5 5 (31.25%) VPN
5 5 (31.25%) IBM Notes
5 5 (31.25%) Lotus
5 5 (31.25%) HP
5 5 (31.25%) Blackberry
6 4 (25.00%) Incident Management
6 4 (25.00%) Change Management
6 4 (25.00%) Project Management
7 3 (18.75%) Management Information System
7 3 (18.75%) Problem Management
7 3 (18.75%) ServiceNow
8 2 (12.50%) Analytical Skills
8 2 (12.50%) ITIL Foundation Certificate
8 2 (12.50%) iSeries
8 2 (12.50%) SolarWinds
8 2 (12.50%) SCOM
8 2 (12.50%) AS400
8 2 (12.50%) Stakeholder Management
8 2 (12.50%) NetBackup

Service Management
Top Related IT Skills in Kent by Category

For the 6 months to 24 October 2014, IT contractor jobs across the Kent region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (31.25%) IBM Notes
Applications
1 6 (37.50%) MS Office
2 1 (6.25%) MS Excel
2 1 (6.25%) MS Project
Communications & Networking
1 5 (31.25%) VPN
2 1 (6.25%) DNS
2 1 (6.25%) WAN
2 1 (6.25%) DHCP
2 1 (6.25%) TCP/IP
General
1 9 (56.25%) Finance
2 1 (6.25%) Legal
2 1 (6.25%) Manufacturing
2 1 (6.25%) Marketing
Job Titles
1 7 (43.75%) Analyst
2 5 (31.25%) Support Analyst
2 5 (31.25%) Deskside Support
3 4 (25.00%) Deskside Analyst
3 4 (25.00%) Desktop Support
4 3 (18.75%) Administrator
4 3 (18.75%) Desktop Support Analyst
4 3 (18.75%) Deskside Support Analyst
4 3 (18.75%) Desktop Analyst
5 2 (12.50%) Computer Operator
5 2 (12.50%) Project Manager
6 1 (6.25%) Business Analyst
6 1 (6.25%) Management Consultant
6 1 (6.25%) IT Consultant
6 1 (6.25%) Consultant
6 1 (6.25%) Senior Manager
6 1 (6.25%) Desktop Support Engineer
6 1 (6.25%) IT Support Analyst
6 1 (6.25%) Desktop Engineer
6 1 (6.25%) IT Project Manager
Miscellaneous
1 5 (31.25%) Blackberry
1 5 (31.25%) iPhone
1 5 (31.25%) iPad
2 3 (18.75%) Management Information System
3 2 (12.50%) AS400
3 2 (12.50%) iSeries
3 2 (12.50%) NHS
3 2 (12.50%) Analytical Skills
4 1 (6.25%) Enterprise Software
Operating Systems
1 6 (37.50%) Windows
1 6 (37.50%) Windows 7
2 5 (31.25%) Apple iOS
3 2 (12.50%) AIX
3 2 (12.50%) UNIX
4 1 (6.25%) Windows XP
Processes & Methodologies
1 13 (81.25%) ITIL
2 7 (43.75%) ITSM
3 5 (31.25%) Asset Management
4 4 (25.00%) Project Management
4 4 (25.00%) Incident Management
4 4 (25.00%) Change Management
5 3 (18.75%) Problem Management
6 2 (12.50%) PRINCE2
6 2 (12.50%) Stakeholder Management
6 2 (12.50%) Programme Management
7 1 (6.25%) TOGAF
7 1 (6.25%) Supplier Management
7 1 (6.25%) Quality Management
7 1 (6.25%) Performance Management
7 1 (6.25%) Stakeholder Engagement
7 1 (6.25%) Service Desk Management
7 1 (6.25%) Dependency Management
7 1 (6.25%) Performance Monitoring
7 1 (6.25%) Line Management
7 1 (6.25%) Resource Management
Programming Languages
1 2 (12.50%) C
Qualifications
1 2 (12.50%) A+ Certification
1 2 (12.50%) Microsoft Certification
1 2 (12.50%) ITIL Foundation Certificate
2 1 (6.25%) MCP
2 1 (6.25%) PRINCE2 Certification
2 1 (6.25%) MCITP
2 1 (6.25%) Degree
2 1 (6.25%) CITP
2 1 (6.25%) NVQ Level 3
Quality Assurance & Compliance
1 1 (6.25%) QA
System Software
1 1 (6.25%) Active Directory
Systems Management
1 2 (12.50%) Control-M
1 2 (12.50%) NetBackup
1 2 (12.50%) SCOM
2 1 (6.25%) SCCM
Vendors
1 6 (37.50%) Microsoft
2 5 (31.25%) HP
2 5 (31.25%) Lotus
3 3 (18.75%) ServiceNow
4 2 (12.50%) SolarWinds
4 2 (12.50%) Intel
4 2 (12.50%) SunGard
5 1 (6.25%) FrontRange