The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 60 99 108
Rank change year-on-year
+39 +9
Contract jobs citing Service Management 255 171 170
As % of all contract IT jobs located in the South East 2.75% 1.96% 1.71%
As % of the Processes & Methodologies category 3.75% 2.74% 2.40%
Number of daily rates quoted 143 100 89
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£351 £350 £355
Average daily rate % change year-on-year
+0.28% -1.40%
90% offered a daily rate of more than £175 £155 £234
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £365 £350 £350
% change year-on-year
+4.28% -
Number of hourly rates quoted 11 9 12
Average hourly rate £13.50 £13.35 £15.25
Average hourly rate % change year-on-year
+1.12% -12.45%
90% offered a hourly rate of more than £12.85 £10.90 £11.16
10% offered a hourly rate of more than £34.00 £18.28 £19.70
UK excluding London average hourly rate £15.50 £13.75 £15.75
% change year-on-year
+12.72% -12.69%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6806 6247 7090
As % of all contract IT jobs located in the South East 73.34% 71.52% 71.26%
Number of daily rates quoted 3829 3470 3387
Average daily rate £375 £375 £375
90% offered a daily rate of more than £245 £260 £245
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 269 251 313
Average hourly rate £21.82 £29.00 £28.00
Average hourly rate % change year-on-year
-24.75% +3.57%
90% offered a hourly rate of more than £12.00 £12.20 £11.80
10% offered a hourly rate of more than £50.00 £45.00 £45.00
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 19 September 2014.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 19 September 2014.

Service Management Hourly Rate Histogram in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +25 80 £425 +25.00% 19
Buckinghamshire +8 52 £325 -18.75% 10
Hampshire +7 52 £336 -3.92% 6
Surrey +10 26 £175 +16.66% 11
Oxfordshire +4 17 £425 +28.78%
Kent - 11 £275 - 6
Middlesex +9 8 £500 +57.48% 1
West Sussex -1 5 £120 -66.31% 2
East Sussex - - - - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 19 September 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 354 (67.82%) ITIL
2 124 (23.75%) ITSM
3 123 (23.56%) Security Cleared
4 116 (22.22%) Windows
5 104 (19.92%) Microsoft
6 102 (19.54%) Service Delivery
7 96 (18.39%) Project Management
8 84 (16.09%) SC Cleared
9 78 (14.94%) Telecoms
10 69 (13.22%) PRINCE2
11 62 (11.88%) Finance
12 57 (10.92%) Problem Management
13 56 (10.73%) Incident Management
14 55 (10.54%) MS Excel
15 52 (9.96%) Analytical Skills
16 51 (9.77%) DV Cleared
16 51 (9.77%) Change Management
17 49 (9.39%) HP
18 47 (9.00%) ITIL Certification
19 46 (8.81%) Active Directory
20 41 (7.85%) Degree
21 40 (7.66%) Remedy
21 40 (7.66%) Management Information System
21 40 (7.66%) SLA
21 40 (7.66%) MS Office
22 39 (7.47%) WAN
23 37 (7.09%) Cisco
23 37 (7.09%) SQL
24 36 (6.90%) Stakeholder Management
24 36 (6.90%) ITIL V3

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 19 September 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 18 (3.45%) MS Exchange
1 18 (3.45%) SharePoint
2 14 (2.68%) IBM Notes
3 12 (2.30%) BizTalk Server
4 8 (1.53%) Exchange Server 2010
4 8 (1.53%) IIS
5 7 (1.34%) CMS
5 7 (1.34%) Exchange Server 2003
5 7 (1.34%) Lync
6 5 (0.96%) Blackberry Enterprise Server
7 4 (0.77%) Exchange Server 2013
8 3 (0.57%) Apache
9 2 (0.38%) Office Communications Server
9 2 (0.38%) WebSphere
9 2 (0.38%) TIBCO EMS
9 2 (0.38%) Lotus Domino
10 1 (0.19%) GroupWise
10 1 (0.19%) CICS
10 1 (0.19%) WebSphere Application Server
10 1 (0.19%) SAS
Applications
1 55 (10.54%) MS Excel
2 40 (7.66%) MS Office
3 30 (5.75%) MS PowerPoint
4 28 (5.36%) MS Project
5 23 (4.41%) MS Visio
6 9 (1.72%) Spreadsheet
7 1 (0.19%) Acrobat
7 1 (0.19%) SPSS
Business Applications
1 14 (2.68%) Remedy ITSM
2 7 (1.34%) Maximo
2 7 (1.34%) Dynamics CRM
3 6 (1.15%) SAP Oil and Gas
4 5 (0.96%) Oracle EBS
5 4 (0.77%) SAP CRM
6 3 (0.57%) assyst
7 2 (0.38%) Dynamics AX
7 2 (0.38%) BusinessWorks
8 1 (0.19%) Oracle Financials
8 1 (0.19%) Remedy AR System
8 1 (0.19%) SAP IS-U
Cloud Services
1 10 (1.92%) SaaS
2 7 (1.34%) Office 365
3 6 (1.15%) Cloud Computing
4 5 (0.96%) Microsoft Azure
4 5 (0.96%) Amazon AWS
Communications & Networking
1 39 (7.47%) WAN
2 35 (6.70%) LAN
3 25 (4.79%) Firewall
4 24 (4.60%) Internet
5 22 (4.21%) TCP/IP
6 18 (3.45%) DNS
7 16 (3.07%) SAN
8 15 (2.87%) Network Security
9 14 (2.68%) DHCP
10 12 (2.30%) Cisco ASA
10 12 (2.30%) Broadband
11 11 (2.11%) OSPF
12 10 (1.92%) Cisco IOS
12 10 (1.92%) VLAN
13 9 (1.72%) VPN
14 7 (1.34%) VoIP
15 6 (1.15%) LTE
16 5 (0.96%) 3G
16 5 (0.96%) Wi-Fi
16 5 (0.96%) UMTS
Database & Business Intelligence
1 21 (4.02%) SQL Server
2 8 (1.53%) Data Warehouse
3 7 (1.34%) Oracle Database
4 6 (1.15%) SQL Server Integration Services
4 6 (1.15%) Spotfire
4 6 (1.15%) DataStage
5 5 (0.96%) SQL Server Reporting Services
6 4 (0.77%) Relational Database
7 3 (0.57%) MySQL
7 3 (0.57%) DTS
8 2 (0.38%) Cognos Framework Manager
8 2 (0.38%) SQL Server 2005
8 2 (0.38%) SQL Server Analysis Services
9 1 (0.19%) SQL Server 2000
9 1 (0.19%) OLTP
9 1 (0.19%) DB2
9 1 (0.19%) Crystal Reports
9 1 (0.19%) Data Mining
9 1 (0.19%) QlikView
9 1 (0.19%) SQL Server 2012
Development Applications
1 4 (0.77%) Visual Studio
2 3 (0.57%) TestDirector
3 2 (0.38%) Team Foundation Server
4 1 (0.19%) MSI
4 1 (0.19%) Toad
4 1 (0.19%) PVCS
4 1 (0.19%) LabVIEW
4 1 (0.19%) Fiddler
4 1 (0.19%) JIRA
4 1 (0.19%) StarTeam
4 1 (0.19%) Redmine
General
1 78 (14.94%) Telecoms
2 62 (11.88%) Finance
3 14 (2.68%) Marketing
3 14 (2.68%) Pharmaceutical
4 12 (2.30%) Billing
5 10 (1.92%) Manufacturing
6 9 (1.72%) Retail
7 7 (1.34%) Electronics
7 7 (1.34%) Legal
8 6 (1.15%) Back Office
9 5 (0.96%) Military
10 4 (0.77%) Japanese Language
11 3 (0.57%) Front Office
11 3 (0.57%) Advertising
11 3 (0.57%) Publishing
11 3 (0.57%) Local Government
12 2 (0.38%) Banking
12 2 (0.38%) Financial Institution
13 1 (0.19%) Law
Job Titles
1 144 (27.59%) Analyst
2 63 (12.07%) Service Manager
3 49 (9.39%) Service Analyst
4 44 (8.43%) Project Manager
5 38 (7.28%) Support Analyst
6 29 (5.56%) Consultant
7 25 (4.79%) Delivery Manager
8 22 (4.21%) Architect
9 21 (4.02%) Business Analyst
9 21 (4.02%) 1st Line Support
10 20 (3.83%) Service Desk Analyst
10 20 (3.83%) Transition Manager
10 20 (3.83%) Support Engineer
11 18 (3.45%) Service Transition Manager
12 17 (3.26%) Services Delivery Manager
13 15 (2.87%) Operations Manager
14 14 (2.68%) Desktop Support
15 13 (2.49%) Incident Manager
16 12 (2.30%) 1st Line Support Analyst
16 12 (2.30%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 15 (2.87%) Web Services
2 10 (1.92%) .NET
3 9 (1.72%) HTML
3 9 (1.72%) Middleware
4 8 (1.53%) XML
5 7 (1.34%) .NET Framework
6 5 (0.96%) SAP Basis
6 5 (0.96%) Ajax
7 4 (0.77%) Oracle Fusion
7 4 (0.77%) Application Packaging
7 4 (0.77%) COM
8 3 (0.57%) CSS
8 3 (0.57%) ASP.NET
9 2 (0.38%) WF
9 2 (0.38%) DHTML
10 1 (0.19%) ADO.NET
10 1 (0.19%) WCF
10 1 (0.19%) Silverlight
10 1 (0.19%) LINQ
10 1 (0.19%) REST
Miscellaneous
1 52 (9.96%) Analytical Skills
2 40 (7.66%) Management Information System
3 21 (4.02%) CMDB
4 16 (3.07%) DTV
5 13 (2.49%) Blackberry
6 8 (1.53%) Replication
7 7 (1.34%) Smart Meter
7 7 (1.34%) Data Extraction
8 6 (1.15%) iPad
8 6 (1.15%) Clustering
9 5 (0.96%) AS400
9 5 (0.96%) iPhone
10 4 (0.77%) FMCG
10 4 (0.77%) Enterprise Storage
10 4 (0.77%) Statistics
10 4 (0.77%) Fat Client
10 4 (0.77%) Thin Client
10 4 (0.77%) NHS
11 3 (0.57%) Mainframe
11 3 (0.57%) PMI
Operating Systems
1 116 (22.22%) Windows
2 34 (6.51%) Windows 7
3 33 (6.32%) Windows Server 2008
4 22 (4.21%) UNIX
5 21 (4.02%) Windows Server 2003
6 14 (2.68%) Windows XP
7 11 (2.11%) Linux
8 7 (1.34%) AIX
8 7 (1.34%) Windows Server 2012
9 5 (0.96%) Solaris
9 5 (0.96%) Apple iOS
9 5 (0.96%) Red Hat Enterprise Linux
9 5 (0.96%) Windows 8
10 2 (0.38%) Windows Phone
10 2 (0.38%) Windows NT
11 1 (0.19%) SUSE
11 1 (0.19%) Windows Vista
11 1 (0.19%) Oracle Linux
11 1 (0.19%) Windows 2000 Server
Processes & Methodologies
1 354 (67.82%) ITIL
2 124 (23.75%) ITSM
3 102 (19.54%) Service Delivery
4 96 (18.39%) Project Management
5 69 (13.22%) PRINCE2
6 57 (10.92%) Problem Management
7 56 (10.73%) Incident Management
8 51 (9.77%) Change Management
9 36 (6.90%) Stakeholder Management
9 36 (6.90%) ITIL V3
10 26 (4.98%) Programme Management
10 26 (4.98%) Asset Management
11 24 (4.60%) CRM
11 24 (4.60%) Time Management
12 23 (4.41%) Configuration Management
13 21 (4.02%) Disaster Recovery
13 21 (4.02%) Migration
14 19 (3.64%) Business Continuity
14 19 (3.64%) Continuous Improvement
14 19 (3.64%) Root Cause Analysis
Programming Languages
1 37 (7.09%) SQL
2 9 (1.72%) JavaScript
3 8 (1.53%) PowerShell
4 5 (0.96%) C
4 5 (0.96%) C#
5 3 (0.57%) RPG
5 3 (0.57%) Java
5 3 (0.57%) RPG IV
6 2 (0.38%) PHP
6 2 (0.38%) T-SQL
6 2 (0.38%) VB.NET
7 1 (0.19%) Shell Script
7 1 (0.19%) VBA
7 1 (0.19%) VBScript
7 1 (0.19%) Perl
7 1 (0.19%) C++
7 1 (0.19%) Python
7 1 (0.19%) Ruby
Qualifications
1 123 (23.56%) Security Cleared
2 84 (16.09%) SC Cleared
3 51 (9.77%) DV Cleared
4 47 (9.00%) ITIL Certification
5 41 (7.85%) Degree
6 31 (5.94%) Microsoft Certification
7 18 (3.45%) PMI Certification
8 15 (2.87%) PMP
8 15 (2.87%) Cisco Certification
8 15 (2.87%) CCNA
8 15 (2.87%) MCSE
8 15 (2.87%) MCTS
9 14 (2.68%) MCITP
9 14 (2.68%) PRINCE2 Certification
10 11 (2.11%) CCNP
11 9 (1.72%) MCP
11 9 (1.72%) ITIL Foundation Certificate
12 5 (0.96%) ISEB
13 4 (0.77%) PRINCE2 Practitioner
14 3 (0.57%) CISA
Quality Assurance & Compliance
1 40 (7.66%) SLA
2 27 (5.17%) ISO/IEC 27001
3 19 (3.64%) ISO 9001
3 19 (3.64%) QA
4 16 (3.07%) BS15000
5 9 (1.72%) Sarbanes-Oxley
6 7 (1.34%) ISO 9000
7 4 (0.77%) PCI DSS
8 2 (0.38%) Data Quality
9 1 (0.19%) GxP
9 1 (0.19%) JSP 440
9 1 (0.19%) BS25999
9 1 (0.19%) ISO/IEC 20000
9 1 (0.19%) COBIT
System Software
1 46 (8.81%) Active Directory
2 14 (2.68%) Hyper-V
3 9 (1.72%) vSphere
3 9 (1.72%) VMware Infrastructure
4 8 (1.53%) XenApp
4 8 (1.53%) VMware ESXi
5 5 (0.96%) XenDesktop
6 3 (0.57%) Terminal Services
7 1 (0.19%) Microsoft App-V
7 1 (0.19%) NLBS
7 1 (0.19%) Citrix Presentation Server
7 1 (0.19%) Xen
7 1 (0.19%) FreeRADIUS
Systems Management
1 11 (2.11%) Tivoli
2 10 (1.92%) OVSD
3 9 (1.72%) Netcool
4 8 (1.53%) SCCM
4 8 (1.53%) Netcool/OMNIbus
5 7 (1.34%) Backup Exec
5 7 (1.34%) HP UCMDB
6 6 (1.15%) Netcool/Webtop
7 5 (0.96%) WSUS
8 4 (0.77%) Cisco Prime
8 4 (0.77%) HP Quality Center
8 4 (0.77%) WhatsUp Gold
8 4 (0.77%) SCOM
9 3 (0.57%) Systems Management Server (SMS)
9 3 (0.57%) Norton AntiVirus
9 3 (0.57%) Forefront Identity Manager
10 2 (0.38%) NetBackup
10 2 (0.38%) Control-M
11 1 (0.19%) Tivoli Monitoring
11 1 (0.19%) Nagios
Vendors
1 104 (19.92%) Microsoft
2 49 (9.39%) HP
3 40 (7.66%) Remedy
4 37 (7.09%) Cisco
5 27 (5.17%) Citrix
6 25 (4.79%) Oracle
7 23 (4.41%) SAP
8 19 (3.64%) ServiceNow
9 14 (2.68%) Lotus
10 13 (2.49%) IBM
11 12 (2.30%) VMware
12 11 (2.11%) BMC
12 11 (2.11%) 3PAR
13 10 (1.92%) Juniper
14 8 (1.53%) TIBCO
15 7 (1.34%) NetApp
15 7 (1.34%) Salesforce.com
15 7 (1.34%) Brocade
16 6 (1.15%) Axway
17 5 (0.96%) McAfee
Brighton, East Sussex
ITF Solutions
Rate: £160 - £170 per day
Posted: 21 hours ago
Reading, Berkshire
Square One Resources
Rate: Unspecified
Posted: 23 hours ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: Yesterday
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £10 - £11 per hour
Posted: Yesterday
Newbury, Berkshire
Resource Solutions Group - Sovereign Housing
Rate: Benefits
Posted: Yesterday
Surrey
ReThink Recruitment
Rate: £0.00 - £410 per day
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: Market Rate Value
Posted: 2 days ago
Buckinghamshire
Interquest - IQ ESM
Rate: £25 - £28 per day
Posted: 3 days ago
South East
G2 Recruitment Solutions Ltd.
Rate: £Neg
Posted: 3 days ago
Newbury, Berkshire
Resource Management
Rate: £33120 - £40480 per annum + Benefits
Posted: 3 days ago
South East England
Real Staffing
Rate: £300 - £400 per day + DOE
Posted: 7 days ago
Reading, Berkshire
Symantec
Rate: Competitive plus Excellent Benefits
Posted: 11 days ago
Milton Keynes
Interquest - IQ ESM
Rate: £20 - £28 per hour
Posted: 17 days ago