The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 51 60 74
Rank change year-on-year
+9 +14
Contract jobs citing Service Management 328 265 212
As % of all contract IT jobs located in the South East 3.44% 2.88% 2.50%
As % of the Processes & Methodologies category 4.46% 3.86% 3.47%
Number of daily rates quoted 155 146 100
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £375 £340
Average daily rate % change year-on-year
- +10.29%
90% offered a daily rate of more than £248 £240 £188
10% offered a daily rate of more than £520 £486 £440
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 14 8 12
Average hourly rate £13.35 £13.43 £13.14
Average hourly rate % change year-on-year
-0.55% +2.16%
90% offered a hourly rate of more than £12.46 £11.63 £11.00
10% offered a hourly rate of more than £31.96 £15.50 £16.59
UK excluding London average hourly rate £16.00 £15.00 £14.00
% change year-on-year
+6.66% +7.14%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7350 6861 6112
As % of all contract IT jobs located in the South East 77.10% 74.60% 72.14%
Number of daily rates quoted 4415 3767 3293
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £275 £245 £250
10% offered a daily rate of more than £512 £500 £500
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 238 250 270
Average hourly rate £23.75 £25.00 £27.50
Average hourly rate % change year-on-year
-5.00% -9.09%
90% offered a hourly rate of more than £12.82 £13.00 £12.88
10% offered a hourly rate of more than £50.00 £55.00 £42.50
UK excluding London average hourly rate £30.50 £26.50 £31.00
% change year-on-year
+15.09% -14.51%

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 31 July 2015.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 31 July 2015.

Service Management Hourly Rate Histogram in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +18 118 £350 -17.64% 25
Hampshire 0 62 £361 +0.27% 17
Buckinghamshire +8 60 £350 - 4
Surrey +13 55 £431 +23.03% 7
Oxfordshire -16 18 £450 - 2
Middlesex +3 4 £390 -22.00%
West Sussex -16 4 £456 +128.12% 1
Kent -8 3 £225 -25.00% 5
East Sussex -6 2 - -
M4 Corridor - 1 £330 -
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 31 July 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 474 (68.40%) ITIL
2 153 (22.08%) ITSM
3 149 (21.50%) Security Cleared
4 129 (18.61%) Project Management
5 121 (17.46%) Service Delivery
6 116 (16.74%) SC Cleared
7 113 (16.31%) Telecoms
8 111 (16.02%) MS Office
9 110 (15.87%) Microsoft
10 107 (15.44%) Finance
11 95 (13.71%) Incident Management
12 93 (13.42%) HP
13 90 (12.99%) SLA
14 87 (12.55%) Analytical Skills
15 86 (12.41%) Change Management
16 83 (11.98%) Windows
17 76 (10.97%) SQL
18 65 (9.38%) DV Cleared
19 64 (9.24%) Degree
20 62 (8.95%) PRINCE2
20 62 (8.95%) MS Excel
21 60 (8.66%) Cisco
22 53 (7.65%) Management Information System
23 51 (7.36%) Problem Management
24 48 (6.93%) ITIL Certification
25 44 (6.35%) BMC
26 43 (6.20%) Active Directory
26 43 (6.20%) Remedy
26 43 (6.20%) CMDB
27 42 (6.06%) ServiceNow

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 31 July 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 41 (5.92%) CMS
2 18 (2.60%) MS Exchange
3 17 (2.45%) IBM Notes
3 17 (2.45%) SharePoint
4 9 (1.30%) IIS
5 8 (1.15%) WebLogic
6 7 (1.01%) Lync
7 5 (0.72%) WebSphere
8 4 (0.58%) WordPress
8 4 (0.58%) Sitecore CMS
8 4 (0.58%) WebSphere Portal
8 4 (0.58%) Oracle Application Server
8 4 (0.58%) WebLogic Portal
8 4 (0.58%) SharePoint 2013
9 3 (0.43%) Exchange Server 2013
9 3 (0.43%) Oracle Workflow
10 2 (0.29%) Exchange Server 2003
10 2 (0.29%) Office Communications Server
10 2 (0.29%) GroupWise
11 1 (0.14%) Blackberry Enterprise Server
Applications
1 111 (16.02%) MS Office
2 62 (8.95%) MS Excel
3 22 (3.17%) MS PowerPoint
4 16 (2.31%) MS Project
5 15 (2.16%) MS Visio
6 4 (0.58%) Spreadsheet
Business Applications
1 26 (3.75%) Remedy ITSM
2 14 (2.02%) RMDS
3 9 (1.30%) Dynamics CRM
4 7 (1.01%) assyst
5 4 (0.58%) SAP SM
6 3 (0.43%) WebTrends
6 3 (0.43%) Adobe Campaign
7 2 (0.29%) Magento
7 2 (0.29%) SAP CCM
7 2 (0.29%) SAP ERP
7 2 (0.29%) SAP Oil and Gas
8 1 (0.14%) Oracle EBS
8 1 (0.14%) Misys Midas
Cloud Services
1 9 (1.30%) SaaS
2 8 (1.15%) Office 365
3 6 (0.87%) Microsoft Azure
4 5 (0.72%) IaaS
5 4 (0.58%) PaaS
6 3 (0.43%) Adobe Analytics
6 3 (0.43%) Google Analytics
6 3 (0.43%) Cloud Computing
7 1 (0.14%) Amazon AWS
Communications & Networking
1 35 (5.05%) DNS
2 34 (4.91%) Firewall
3 33 (4.76%) TCP/IP
4 29 (4.18%) DHCP
5 26 (3.75%) LAN
5 26 (3.75%) WAN
6 23 (3.32%) Broadband
6 23 (3.32%) Internet
7 20 (2.89%) VPN
8 19 (2.74%) Network Security
9 17 (2.45%) F5 BIG-IP GTM
10 15 (2.16%) Cisco ASA
10 15 (2.16%) Wireshark
10 15 (2.16%) F5 BIG-IP LTM
10 15 (2.16%) VoIP
11 14 (2.02%) Multicast
12 9 (1.30%) SSL
12 9 (1.30%) SAN
13 7 (1.01%) Ethernet
14 6 (0.87%) ATM
Database & Business Intelligence
1 19 (2.74%) SQL Server
2 14 (2.02%) Data Warehouse
3 9 (1.30%) Oracle Database
4 7 (1.01%) OLTP
4 7 (1.01%) Oracle Database 10g
4 7 (1.01%) Oracle Database 11g
5 5 (0.72%) Big Data
6 4 (0.58%) Oracle OLAP
6 4 (0.58%) Oracle Reports
6 4 (0.58%) OLAP
7 3 (0.43%) MySQL
7 3 (0.43%) BusinessObjects
7 3 (0.43%) Oracle BI EE
8 2 (0.29%) SAP BW
8 2 (0.29%) QlikView
8 2 (0.29%) DB2
9 1 (0.14%) Crystal Reports
9 1 (0.14%) Data Mining
9 1 (0.14%) SQL Server Analysis Services
9 1 (0.14%) EDRMS
Development Applications
1 5 (0.72%) Oracle Forms
2 4 (0.58%) Visual Studio
3 3 (0.43%) PVCS
3 3 (0.43%) ClearCase
3 3 (0.43%) Team Foundation Server
3 3 (0.43%) SoapUI
4 2 (0.29%) Rational DOORS
4 2 (0.29%) TestPartner
5 1 (0.14%) Fiddler
5 1 (0.14%) ClearQuest
5 1 (0.14%) Serena SBM
General
1 113 (16.31%) Telecoms
2 107 (15.44%) Finance
3 19 (2.74%) Marketing
4 17 (2.45%) Back Office
4 17 (2.45%) Billing
5 14 (2.02%) Legal
6 13 (1.88%) Banking
7 10 (1.44%) Publishing
7 10 (1.44%) Spanish Language
8 9 (1.30%) Front Office
9 8 (1.15%) Retail
10 7 (1.01%) Electronics
11 6 (0.87%) Pharmaceutical
12 5 (0.72%) Financial Institution
12 5 (0.72%) Military
13 4 (0.58%) Multimedia
13 4 (0.58%) Manufacturing
14 2 (0.29%) Local Government
15 1 (0.14%) Investment Banking
15 1 (0.14%) Advertising
Job Titles
1 159 (22.94%) Analyst
2 105 (15.15%) Service Manager
3 73 (10.53%) Service Analyst
4 66 (9.52%) Consultant
5 55 (7.94%) Project Manager
6 51 (7.36%) Incident Manager
7 41 (5.92%) Architect
7 41 (5.92%) Service Desk Analyst
8 38 (5.48%) Transition Manager
9 32 (4.62%) Service Transition Manager
9 32 (4.62%) Developer
10 27 (3.90%) Delivery Manager
11 25 (3.61%) Services Delivery Manager
12 24 (3.46%) Support Analyst
13 22 (3.17%) 1st Line Support
14 21 (3.03%) ServiceNow Developer
15 20 (2.89%) Designer
16 17 (2.45%) Test Leader
17 16 (2.31%) 1st Line Support Analyst
18 14 (2.02%) Network Consultant
Libraries, Frameworks & Software Standards
1 36 (5.19%) HTML
2 31 (4.47%) XML
3 26 (3.75%) CSS
4 19 (2.74%) Web Services
5 16 (2.31%) .NET
6 14 (2.02%) Rendezvous
7 9 (1.30%) SOAP
7 9 (1.30%) HTML5
7 9 (1.30%) REST
8 7 (1.01%) Middleware
9 6 (0.87%) .NET Framework
10 5 (0.72%) ASP.NET
11 4 (0.58%) Oracle Fusion
11 4 (0.58%) WebCenter
12 3 (0.43%) XML Messaging
12 3 (0.43%) JSF
13 1 (0.14%) Ajax
13 1 (0.14%) ADO.NET
13 1 (0.14%) MDX
13 1 (0.14%) Software Packaging
Miscellaneous
1 87 (12.55%) Analytical Skills
2 53 (7.65%) Management Information System
3 43 (6.20%) CMDB
4 29 (4.18%) Data Centre
5 17 (2.45%) DTV
6 15 (2.16%) Distributed Denial-of-Service
7 13 (1.88%) Computer Science
8 9 (1.30%) Performance Metrics
9 8 (1.15%) FlexPod
9 8 (1.15%) Smart Meter
10 7 (1.01%) N-Tier
10 7 (1.01%) Clustering
10 7 (1.01%) Economics
11 6 (0.87%) Statistics
12 5 (0.72%) SecurID
12 5 (0.72%) Replication
13 4 (0.58%) Mainframe
13 4 (0.58%) Social Media
13 4 (0.58%) User Experience
14 3 (0.43%) Private Cloud
Operating Systems
1 83 (11.98%) Windows
2 36 (5.19%) UNIX
3 26 (3.75%) Windows 7
4 23 (3.32%) Windows Server 2008
5 22 (3.17%) Linux
6 20 (2.89%) Windows Server 2003
7 17 (2.45%) Windows XP
8 12 (1.73%) Solaris
9 7 (1.01%) Windows Server 2012
9 7 (1.01%) Data ONTAP
10 5 (0.72%) Windows 8
11 4 (0.58%) Red Hat Enterprise Linux
12 3 (0.43%) CentOS
12 3 (0.43%) Ubuntu
13 2 (0.29%) AIX
13 2 (0.29%) Apple iOS
14 1 (0.14%) Android
14 1 (0.14%) zOS
Processes & Methodologies
1 474 (68.40%) ITIL
2 153 (22.08%) ITSM
3 129 (18.61%) Project Management
4 121 (17.46%) Service Delivery
5 95 (13.71%) Incident Management
6 86 (12.41%) Change Management
7 62 (8.95%) PRINCE2
8 51 (7.36%) Problem Management
9 41 (5.92%) ITIL V3
10 39 (5.63%) CRM
11 38 (5.48%) Stakeholder Management
12 36 (5.19%) Agile Software Development
13 35 (5.05%) Migration
14 33 (4.76%) Workflow
14 33 (4.76%) Continuous Improvement
15 32 (4.62%) Disaster Recovery
16 30 (4.33%) Configuration Management
17 25 (3.61%) Data Analysis
17 25 (3.61%) Unit Testing
18 23 (3.32%) Knowledge Management
Programming Languages
1 76 (10.97%) SQL
2 33 (4.76%) Java
3 14 (2.02%) JavaScript
4 9 (1.30%) C
5 8 (1.15%) PL/SQL
6 6 (0.87%) Perl
6 6 (0.87%) PHP
7 5 (0.72%) VB.NET
8 4 (0.58%) C-shell
9 3 (0.43%) PowerShell
9 3 (0.43%) VBScript
9 3 (0.43%) C#
10 2 (0.29%) C++
10 2 (0.29%) VB
10 2 (0.29%) T-SQL
10 2 (0.29%) Bash Shell
10 2 (0.29%) XQuery
11 1 (0.14%) Shell Script
11 1 (0.14%) VB6
11 1 (0.14%) Ruby
Qualifications
1 149 (21.50%) Security Cleared
2 116 (16.74%) SC Cleared
3 65 (9.38%) DV Cleared
4 64 (9.24%) Degree
5 48 (6.93%) ITIL Certification
6 34 (4.91%) ITIL Foundation Certificate
7 18 (2.60%) ISEB
8 17 (2.45%) CISSP
8 17 (2.45%) Cisco Certification
9 13 (1.88%) Microsoft Certification
9 13 (1.88%) PMI Certification
10 12 (1.73%) PMP
10 12 (1.73%) CCNA
11 11 (1.59%) PRINCE2 Practitioner
12 10 (1.44%) MCTS
12 10 (1.44%) MCITP
13 9 (1.30%) CCNP
13 9 (1.30%) HNC
14 7 (1.01%) ISTQB
15 5 (0.72%) APMP
Quality Assurance & Compliance
1 90 (12.99%) SLA
2 27 (3.90%) QA
3 15 (2.16%) ISO 9001
4 13 (1.88%) ISO/IEC 27001
5 9 (1.30%) Sarbanes-Oxley
6 7 (1.01%) COBIT
7 5 (0.72%) JSP 440
8 3 (0.43%) BS15000
9 2 (0.29%) ISO 14001
9 2 (0.29%) PMBOK
10 1 (0.14%) PCI DSS
10 1 (0.14%) P3O
10 1 (0.14%) TickIT
10 1 (0.14%) BS7799
System Software
1 43 (6.20%) Active Directory
2 25 (3.61%) VMware Infrastructure
3 23 (3.32%) Hyper-V
4 13 (1.88%) vSphere
5 11 (1.59%) VMware ESXi
6 7 (1.01%) vCloud
7 5 (0.72%) Terminal Services
8 3 (0.43%) NFS
9 2 (0.29%) GPFS
9 2 (0.29%) XenApp
9 2 (0.29%) XenDesktop
10 1 (0.14%) Microsoft Virtual Server
Systems Management
1 38 (5.48%) OVSD
2 14 (2.02%) OpenView
3 9 (1.30%) SCOM
4 8 (1.15%) SCCM
5 7 (1.01%) Netcool
6 6 (0.87%) AirWatch
7 5 (0.72%) HP Quality Center
8 4 (0.58%) SolarWinds Orion
8 4 (0.58%) Backup Exec
8 4 (0.58%) Oracle RMAN
9 3 (0.43%) WhatsUp Gold
9 3 (0.43%) WSUS
9 3 (0.43%) Cisco Prime
9 3 (0.43%) HP UCMDB
10 2 (0.29%) CA Spectrum
10 2 (0.29%) Forefront Identity Manager
10 2 (0.29%) NetVault Backup
10 2 (0.29%) McAfee ePO
10 2 (0.29%) FortiGate
10 2 (0.29%) Norton AntiVirus
Vendors
1 110 (15.87%) Microsoft
2 93 (13.42%) HP
3 60 (8.66%) Cisco
4 44 (6.35%) BMC
5 43 (6.20%) Remedy
6 42 (6.06%) ServiceNow
7 41 (5.92%) Oracle
8 35 (5.05%) CA
9 30 (4.33%) Juniper
10 28 (4.04%) VMware
11 27 (3.90%) Citrix
12 26 (3.75%) SAP
13 22 (3.17%) CheckPoint
13 22 (3.17%) F5
14 20 (2.89%) Blue Coat
14 20 (2.89%) NetApp
15 18 (2.60%) Lotus
15 18 (2.60%) TIBCO
15 18 (2.60%) SolarWinds
16 15 (2.16%) TippingPoint
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