The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 48 62 94
Rank change year-on-year
+14 +32
Contract jobs citing Service Management 364 257 149
As % of all contract IT jobs located in the South East 3.67% 2.81% 1.88%
As % of the Processes & Methodologies category 4.88% 3.87% 2.62%
Number of daily rates quoted 164 135 59
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £385 £400
Average daily rate % change year-on-year
-2.59% -3.75%
90% offered a daily rate of more than £249 £270 £275
10% offered a daily rate of more than £500 £491 £550
UK excluding London average daily rate £361 £368 £375
% change year-on-year
-1.76% -2.00%
Number of hourly rates quoted 17 19 10
Average hourly rate £13.35 £19.00 £12.67
Average hourly rate % change year-on-year
-29.73% +49.96%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £21.50 £65.00 £19.88
UK excluding London average hourly rate £13.35 £16.08 £16.00
% change year-on-year
-16.95% +0.46%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7455 6645 5693
As % of all contract IT jobs located in the South East 75.20% 72.61% 71.75%
Number of daily rates quoted 4157 3629 2892
Average daily rate £395 £383 £375
Average daily rate % change year-on-year
+3.26% +2.00%
90% offered a daily rate of more than £265 £250 £260
10% offered a daily rate of more than £525 £513 £500
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 265 271 287
Average hourly rate £33.00 £26.50 £26.98
Average hourly rate % change year-on-year
+24.52% -1.76%
90% offered a hourly rate of more than £13.35 £12.50 £12.00
10% offered a hourly rate of more than £45.00 £52.50 £51.50
UK excluding London average hourly rate £31.44 £27.50 £32.00
% change year-on-year
+14.32% -14.06%

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 30 March 2015.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 30 March 2015.

Service Management Hourly Rate Histogram in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +3 99 £400 -1.53% 16
Buckinghamshire +24 81 £350 +7.69% 6
Hampshire +10 81 £361 -3.73% 11
Surrey +16 57 £375 -4.76% 10
Oxfordshire 0 22 £438 +23.23% 7
West Sussex -13 12 £450 +16.12% 4
East Sussex -5 4 - - 2
Kent -15 2 - - 1
Isle of Wight - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 30 March 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 434 (68.24%) ITIL
2 174 (27.36%) Security Cleared
3 138 (21.70%) SC Cleared
3 138 (21.70%) Service Delivery
4 131 (20.60%) Microsoft
5 117 (18.40%) Windows
6 104 (16.35%) ITSM
7 100 (15.72%) Finance
8 96 (15.09%) Telecoms
9 95 (14.94%) Analytical Skills
10 90 (14.15%) Change Management
11 89 (13.99%) Project Management
12 87 (13.68%) MS Excel
12 87 (13.68%) MS Office
13 68 (10.69%) Degree
14 62 (9.75%) SLA
15 61 (9.59%) SQL
16 57 (8.96%) Active Directory
16 57 (8.96%) DV Cleared
17 55 (8.65%) HP
17 55 (8.65%) Microsoft Certification
18 53 (8.33%) Cisco
18 53 (8.33%) DNS
19 51 (8.02%) Management Information System
20 48 (7.55%) Incident Management
21 47 (7.39%) VMware
22 46 (7.23%) Stakeholder Management
22 46 (7.23%) Firewall
23 45 (7.08%) PRINCE2
24 44 (6.92%) VMware Infrastructure

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 30 March 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 34 (5.35%) MS Exchange
2 27 (4.25%) IBM Notes
3 19 (2.99%) IIS
4 16 (2.52%) CMS
5 15 (2.36%) SharePoint
6 14 (2.20%) Exchange Server 2003
7 8 (1.26%) GroupWise
8 7 (1.10%) Exchange Server 2010
9 6 (0.94%) Office Communications Server
9 6 (0.94%) Apache
10 4 (0.63%) BizTalk Server
10 4 (0.63%) WebSphere
10 4 (0.63%) Lync
10 4 (0.63%) Exchange Server 2013
11 3 (0.47%) Tomcat
12 2 (0.31%) Live Communications Server
13 1 (0.16%) OpenStack
13 1 (0.16%) MQSeries
13 1 (0.16%) WebSphere Application Server
13 1 (0.16%) JBoss
Applications
1 87 (13.68%) MS Office
1 87 (13.68%) MS Excel
2 22 (3.46%) MS PowerPoint
3 19 (2.99%) MS Visio
4 16 (2.52%) MS Project
5 6 (0.94%) Spreadsheet
5 6 (0.94%) SPSS
Business Applications
1 18 (2.83%) Remedy ITSM
2 14 (2.20%) RMDS
3 7 (1.10%) assyst
4 6 (0.94%) Dynamics CRM
5 4 (0.63%) SAP SM
6 2 (0.31%) SAP FI
6 2 (0.31%) SAP Oil and Gas
6 2 (0.31%) SAP FI/CO
6 2 (0.31%) SAP CO
6 2 (0.31%) Cognos Business Intelligence
6 2 (0.31%) Remedy AR System
6 2 (0.31%) Magento
7 1 (0.16%) SAP FSCM
7 1 (0.16%) Oracle EBS R12
7 1 (0.16%) SAP SRM
7 1 (0.16%) SAP MDM
7 1 (0.16%) Maximo
7 1 (0.16%) Oracle EBS
7 1 (0.16%) Oracle Financials
7 1 (0.16%) SAP R/3
Cloud Services
1 7 (1.10%) SaaS
1 7 (1.10%) PaaS
1 7 (1.10%) Office 365
2 6 (0.94%) IaaS
3 4 (0.63%) Microsoft Azure
4 2 (0.31%) Cloud Computing
5 1 (0.16%) SuccessFactors
Communications & Networking
1 53 (8.33%) DNS
2 46 (7.23%) Firewall
3 34 (5.35%) DHCP
4 33 (5.19%) TCP/IP
5 24 (3.77%) SAN
6 22 (3.46%) Network Security
7 21 (3.30%) Multicast
8 20 (3.14%) Internet
9 18 (2.83%) LAN
10 17 (2.67%) WAN
11 16 (2.52%) VPN
11 16 (2.52%) F5 BIG-IP GTM
11 16 (2.52%) Wireshark
12 15 (2.36%) F5 BIG-IP LTM
13 13 (2.04%) Cisco ASA
14 12 (1.89%) Broadband
15 10 (1.57%) 3G
16 9 (1.42%) BGP
16 9 (1.42%) SMTP
16 9 (1.42%) ATM
Database & Business Intelligence
1 16 (2.52%) SQL Server
2 10 (1.57%) Data Warehouse
3 8 (1.26%) OLTP
4 4 (0.63%) Crystal Reports
5 3 (0.47%) MySQL
5 3 (0.47%) PostgreSQL
5 3 (0.47%) SQL Server 2008
6 2 (0.31%) SQL Server Reporting Services
6 2 (0.31%) SQL Server Integration Services
6 2 (0.31%) SQL Server Analysis Services
6 2 (0.31%) DB2
7 1 (0.16%) Big Data
7 1 (0.16%) SQL Server 2012
7 1 (0.16%) Cognos Report Studio
7 1 (0.16%) Cognos Framework Manager
7 1 (0.16%) SAP BW
Development Applications
1 11 (1.73%) MSI
2 10 (1.57%) StarTeam
3 6 (0.94%) PVCS
3 6 (0.94%) ClearCase
4 5 (0.79%) Visual Studio
5 3 (0.47%) Team Foundation Server
6 2 (0.31%) Rational DOORS
6 2 (0.31%) Fiddler
6 2 (0.31%) TestPartner
7 1 (0.16%) Selenium
7 1 (0.16%) Oracle Forms
General
1 100 (15.72%) Finance
2 96 (15.09%) Telecoms
3 16 (2.52%) Marketing
4 10 (1.57%) Banking
5 9 (1.42%) Back Office
6 8 (1.26%) Retail
7 7 (1.10%) Billing
7 7 (1.10%) Legal
7 7 (1.10%) Publishing
7 7 (1.10%) Military
7 7 (1.10%) Spanish Language
8 6 (0.94%) Multimedia
9 5 (0.79%) Electronics
9 5 (0.79%) Financial Institution
10 3 (0.47%) Pharmaceutical
10 3 (0.47%) Manufacturing
11 2 (0.31%) Advertising
11 2 (0.31%) German Language
11 2 (0.31%) Italian Language
12 1 (0.16%) Portuguese Language
Job Titles
1 116 (18.24%) Analyst
2 102 (16.04%) Service Manager
3 61 (9.59%) Consultant
4 55 (8.65%) Service Analyst
5 46 (7.23%) Architect
6 45 (7.08%) Service Desk Analyst
7 42 (6.60%) Delivery Manager
8 38 (5.97%) Services Delivery Manager
9 37 (5.82%) Transition Manager
10 31 (4.87%) Support Analyst
11 29 (4.56%) Field Engineer
11 29 (4.56%) Incident Manager
11 29 (4.56%) Service Transition Manager
12 28 (4.40%) 1st Line Support
13 26 (4.09%) Project Manager
14 25 (3.93%) 1st Line Support Analyst
15 22 (3.46%) Support Engineer
16 20 (3.14%) Developer
17 17 (2.67%) Infrastructure Manager
18 14 (2.20%) Team Leader
Libraries, Frameworks & Software Standards
1 18 (2.83%) XML
2 15 (2.36%) HTML
2 15 (2.36%) Web Services
3 14 (2.20%) Rendezvous
4 12 (1.89%) CSS
5 9 (1.42%) Middleware
6 8 (1.26%) .NET
7 6 (0.94%) REST
8 4 (0.63%) HTML5
8 4 (0.63%) SOAP
9 3 (0.47%) .NET Framework
10 2 (0.31%) Ajax
10 2 (0.31%) WCF
10 2 (0.31%) Silverlight
10 2 (0.31%) LINQ
10 2 (0.31%) J2EE
10 2 (0.31%) ADO.NET
10 2 (0.31%) ASP.NET
10 2 (0.31%) Windows Identity Foundation
10 2 (0.31%) Regular Expression
Miscellaneous
1 95 (14.94%) Analytical Skills
2 51 (8.02%) Management Information System
3 23 (3.62%) CMDB
4 19 (2.99%) Clustering
5 17 (2.67%) Private Cloud
6 14 (2.20%) N-Tier
7 11 (1.73%) DTV
8 9 (1.42%) PKI
8 9 (1.42%) Computer Science
9 8 (1.26%) FlexPod
9 8 (1.26%) Mainframe
10 5 (0.79%) Replication
10 5 (0.79%) Performance Metrics
11 4 (0.63%) Fat Client
11 4 (0.63%) Cryptography
11 4 (0.63%) Thin Client
12 3 (0.47%) SecurID
12 3 (0.47%) Mobile App
12 3 (0.47%) Enterprise Software
13 2 (0.31%) Video Conferencing
Operating Systems
1 117 (18.40%) Windows
2 42 (6.60%) Windows Server 2008
3 39 (6.13%) UNIX
4 29 (4.56%) Windows 7
5 24 (3.77%) Windows Server 2003
5 24 (3.77%) Linux
6 16 (2.52%) Windows 8
6 16 (2.52%) Windows Server 2012
7 14 (2.20%) Windows Vista
8 11 (1.73%) Windows XP
9 5 (0.79%) Solaris
9 5 (0.79%) CentOS
9 5 (0.79%) Ubuntu
10 4 (0.63%) Red Hat Enterprise Linux
10 4 (0.63%) AIX
11 3 (0.47%) Android
12 2 (0.31%) SUSE
12 2 (0.31%) Oracle Linux
13 1 (0.16%) Apple iOS
13 1 (0.16%) NetWare
Processes & Methodologies
1 434 (68.24%) ITIL
2 138 (21.70%) Service Delivery
3 104 (16.35%) ITSM
4 90 (14.15%) Change Management
5 89 (13.99%) Project Management
6 48 (7.55%) Incident Management
7 46 (7.23%) Stakeholder Management
8 45 (7.08%) PRINCE2
9 40 (6.29%) Problem Management
10 36 (5.66%) Continuous Improvement
11 34 (5.35%) ITIL V3
11 34 (5.35%) Customer Engagement
12 30 (4.72%) Configuration Management
12 30 (4.72%) Disaster Recovery
13 27 (4.25%) Matrix Management
14 25 (3.93%) Release Management
15 24 (3.77%) Risk Management
16 23 (3.62%) Data Analysis
17 22 (3.46%) Migration
18 20 (3.14%) CRM
Programming Languages
1 61 (9.59%) SQL
2 22 (3.46%) Java
3 11 (1.73%) PowerShell
4 9 (1.42%) C
5 8 (1.26%) JavaScript
5 8 (1.26%) VBScript
6 5 (0.79%) C#
7 4 (0.63%) T-SQL
8 3 (0.47%) Perl
8 3 (0.47%) VB.NET
9 2 (0.31%) Python
9 2 (0.31%) Shell Script
9 2 (0.31%) Ruby
9 2 (0.31%) PHP
9 2 (0.31%) C++
10 1 (0.16%) XQuery
Qualifications
1 174 (27.36%) Security Cleared
2 138 (21.70%) SC Cleared
3 68 (10.69%) Degree
4 57 (8.96%) DV Cleared
5 55 (8.65%) Microsoft Certification
6 39 (6.13%) ITIL Certification
7 36 (5.66%) MCTS
7 36 (5.66%) MCITP
8 26 (4.09%) MCSE
9 22 (3.46%) ITIL Foundation Certificate
10 16 (2.52%) MCP
11 15 (2.36%) CISSP
12 12 (1.89%) PMI Certification
13 10 (1.57%) PMP
14 9 (1.42%) PRINCE2 Practitioner
14 9 (1.42%) Cisco Certification
15 8 (1.26%) HNC
16 7 (1.10%) CCNA
17 6 (0.94%) CCNP
18 5 (0.79%) APMP
Quality Assurance & Compliance
1 62 (9.75%) SLA
2 15 (2.36%) QA
3 13 (2.04%) ISO/IEC 27001
4 9 (1.42%) ISO 9001
5 8 (1.26%) COBIT
6 6 (0.94%) JSP 440
7 5 (0.79%) Sarbanes-Oxley
8 3 (0.47%) BS15000
System Software
1 57 (8.96%) Active Directory
2 44 (6.92%) VMware Infrastructure
3 37 (5.82%) Hyper-V
4 14 (2.20%) vSphere
5 12 (1.89%) VMware ESXi
6 7 (1.10%) vCloud
6 7 (1.10%) Firmware
7 5 (0.79%) NFS
8 4 (0.63%) Microsoft App-V
9 2 (0.31%) XenApp
9 2 (0.31%) XenDesktop
9 2 (0.31%) EMC RecoverPoint
9 2 (0.31%) GPFS
9 2 (0.31%) FreeRADIUS
10 1 (0.16%) Microsoft Virtual Server
10 1 (0.16%) Terminal Services
Systems Management
1 31 (4.87%) OVSD
2 21 (3.30%) SCOM
3 14 (2.20%) Backup Exec
4 12 (1.89%) OpenView
5 10 (1.57%) OpenView Configuration Management
6 9 (1.42%) SCCM
6 9 (1.42%) McAfee ePO
7 8 (1.26%) WMI
7 8 (1.26%) SCSM
8 4 (0.63%) MOM
9 3 (0.47%) Netcool
9 3 (0.47%) Nagios
9 3 (0.47%) Cisco Prime
9 3 (0.47%) logstash
9 3 (0.47%) WhatsUp Gold
9 3 (0.47%) HP UCMDB
9 3 (0.47%) CA Spectrum
10 2 (0.31%) Forefront Identity Manager
10 2 (0.31%) XenMobile
10 2 (0.31%) NSN NetAct
Vendors
1 131 (20.60%) Microsoft
2 55 (8.65%) HP
3 53 (8.33%) Cisco
4 47 (7.39%) VMware
5 36 (5.66%) Citrix
6 33 (5.19%) BMC
7 32 (5.03%) Remedy
8 29 (4.56%) Lotus
9 28 (4.40%) Juniper
10 23 (3.62%) CA
11 21 (3.30%) F5
12 20 (3.14%) CheckPoint
13 19 (2.99%) SAP
13 19 (2.99%) McAfee
14 18 (2.83%) Blue Coat
15 17 (2.67%) ServiceNow
15 17 (2.67%) Oracle
16 15 (2.36%) NetApp
16 15 (2.36%) Bloomberg
16 15 (2.36%) TippingPoint
Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 2 days ago
Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 2 days ago
Basingstoke, Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 2 days ago
Hook, Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £350.00 - £372.00 per day
Posted: 2 days ago
Surrey
Connectus
Rate: £165 per day
Posted: 2 days ago
Buckinghamshire
Stott & May
Posted: 3 days ago
Middlesex
TEKsystems
Rate: £450 - £475 per day
Posted: 5 days ago
Bedfont, Middlesex
ABW Recruitment
Posted: 5 days ago
High Wycombe
Austin Fraser Limited
Rate: NEG
Posted: 6 days ago
High Wycombe
Austin Fraser Limited
Rate: NEG
Posted: 6 days ago
Slough
The People Network
Rate: £450 - £475 per day
Posted: 10 days ago