The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 2 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
2 May 2016
Same period 2015 Same period 2014
Service Management
Rank 47 48 70
Rank change year-on-year
+1 +22
Contract jobs citing Service Management 356 363 248
As % of all contract IT jobs located in the South East 3.70% 3.60% 2.62%
As % of the Processes & Methodologies category 4.65% 4.62% 3.50%
Number of daily rates quoted 204 162 137
Median daily rate £400 £375 £375
Median daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £283 £250 £187
10% offered a daily rate of more than £530 £508 £490
UK excluding London median daily rate £400 £361 £350
% change year-on-year
+10.80% +3.14%
Number of hourly rates quoted 19 18 17
Median hourly rate £14.50 £13.35 £19.00
Median hourly rate % change year-on-year
+8.61% -29.73%
90% offered a hourly rate of more than £12.43 £12.35 £12.00
10% offered a hourly rate of more than £15.48 £21.10 £35.70
UK excluding London median hourly rate £14.50 £13.35 £19.50
% change year-on-year
+8.61% -31.53%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7649 7852 7094
As % of all contract IT jobs located in the South East 79.49% 77.85% 74.93%
Number of daily rates quoted 4720 4419 3945
Median daily rate £400 £390 £375
Median daily rate % change year-on-year
+2.56% +4.00%
90% offered a daily rate of more than £280 £270 £250
10% offered a daily rate of more than £540 £525 £500
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 246 285 282
Median hourly rate £35.00 £33.00 £27.00
Median hourly rate % change year-on-year
+6.06% +22.22%
90% offered a hourly rate of more than £12.50 £13.35 £12.51
10% offered a hourly rate of more than £49.85 £47.50 £55.00
UK excluding London median hourly rate £36.00 £30.50 £31.50
% change year-on-year
+18.03% -3.17%

Service Management
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 2 May 2016.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 2 May 2016.

Service Management Hourly Rate Histogram in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 2 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +14 115 £361 -1.90% 10
Berkshire +8 105 £408 +1.87% 10
Buckinghamshire -13 46 £406 +24.76% 4
Surrey -19 40 £420 +9.80% 6
Oxfordshire -2 15 £400 -8.57% 1
West Sussex -6 15 £440 -3.29% 2
Kent -22 8 £375 - 3
Middlesex -5 5 £450 +10.83%
M4 Corridor - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 2 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Service Management.

1 384 (60.47%) ITIL
2 147 (23.15%) Microsoft
3 145 (22.83%) Security Cleared
4 114 (17.95%) Windows
5 99 (15.59%) Finance
6 96 (15.12%) Telecoms
7 94 (14.80%) SC Cleared
8 91 (14.33%) ITSM
9 90 (14.17%) Incident Management
9 90 (14.17%) ITIL V3
10 88 (13.86%) Service Delivery
10 88 (13.86%) SLA
11 84 (13.23%) Active Directory
12 78 (12.28%) Degree
13 74 (11.65%) Project Management
14 73 (11.50%) CRM
15 67 (10.55%) MS Excel
16 66 (10.39%) SQL
17 64 (10.08%) Cisco
18 63 (9.92%) Agile Software Development
19 60 (9.45%) MS Office
20 59 (9.29%) Microsoft Certification
21 58 (9.13%) Change Management
22 56 (8.82%) Ticket Management
23 54 (8.50%) PRINCE2
24 52 (8.19%) VMware
24 52 (8.19%) DV Cleared
24 52 (8.19%) Problem Management
25 51 (8.03%) Data Centre
26 49 (7.72%) SQL Server

Service Management
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (4.41%) CMS
2 25 (3.94%) SharePoint
3 19 (2.99%) MS Exchange
4 18 (2.83%) IIS
5 14 (2.20%) OpenStack
6 12 (1.89%) Exchange Server 2010
7 7 (1.10%) Blackberry Enterprise Server
8 6 (0.94%) Exchange Server 2013
8 6 (0.94%) WebLogic
9 5 (0.79%) Exchange Server 2003
9 5 (0.79%) SharePoint 2010
9 5 (0.79%) Skype for Business
9 5 (0.79%) WebSphere
10 3 (0.47%) BizTalk Server
11 2 (0.31%) MS Project Server
11 2 (0.31%) Oracle SOA Suite
12 1 (0.16%) Exchange Server 2007
12 1 (0.16%) IBM Notes
12 1 (0.16%) Node.js
12 1 (0.16%) SharePoint Server
Applications
1 67 (10.55%) MS Excel
2 60 (9.45%) MS Office
3 9 (1.42%) MS PowerPoint
4 8 (1.26%) MS Project
5 6 (0.94%) MS Visio
6 4 (0.63%) SPSS
7 1 (0.16%) Adobe Creative Suite
7 1 (0.16%) ProjectWise
7 1 (0.16%) Spreadsheet
Business Applications
1 16 (2.52%) Remedy ITSM
2 6 (0.94%) Dynamics CRM
3 4 (0.63%) SAP CRM
4 3 (0.47%) SAP SM
5 2 (0.31%) Oracle BPM
5 2 (0.31%) Unit4 Business World
6 1 (0.16%) Oracle Applications
6 1 (0.16%) Oracle ERP
6 1 (0.16%) SAP Oil and Gas
6 1 (0.16%) SAP SD
Cloud Services
1 34 (5.35%) Microsoft Azure
2 19 (2.99%) Office 365
3 17 (2.68%) Azure Active Directory
4 9 (1.42%) Amazon AWS
5 5 (0.79%) IaaS
5 5 (0.79%) PaaS
6 4 (0.63%) Boomi
6 4 (0.63%) Cloud Computing
Communications & Networking
1 49 (7.72%) DNS
2 42 (6.61%) LAN
3 27 (4.25%) SAN
4 24 (3.78%) Firewall
5 23 (3.62%) MPLS
5 23 (3.62%) WAN
6 20 (3.15%) NAS
6 20 (3.15%) Network Security
7 19 (2.99%) Multicast
7 19 (2.99%) VLAN
8 18 (2.83%) VPN
9 17 (2.68%) DHCP
10 15 (2.36%) Internet
11 14 (2.20%) 3G
11 14 (2.20%) TCP/IP
12 12 (1.89%) 4G
13 11 (1.73%) SSL
14 8 (1.26%) CTI
15 7 (1.10%) Ethernet
15 7 (1.10%) Wireless
Database & Business Intelligence
1 49 (7.72%) SQL Server
2 16 (2.52%) Azure SQL Database
3 12 (1.89%) SAP Data Services
4 10 (1.57%) Data Warehouse
5 9 (1.42%) Oracle Database
5 9 (1.42%) SQL Server Reporting Services
6 8 (1.26%) SQL Server Integration Services
7 6 (0.94%) DB2
8 5 (0.79%) NoSQL
8 5 (0.79%) SQL Server 2008
8 5 (0.79%) SQL Server Analysis Services
9 4 (0.63%) EDRMS
9 4 (0.63%) Microsoft Analysis Services
9 4 (0.63%) MongoDB
10 3 (0.47%) Power BI
11 2 (0.31%) Big Data
11 2 (0.31%) BusinessObjects
11 2 (0.31%) Oracle Database 10g
11 2 (0.31%) Oracle Database 12c
11 2 (0.31%) Relational Database
Development Applications
1 26 (4.09%) JIRA
2 15 (2.36%) Jenkins
3 14 (2.20%) Git (software)
3 14 (2.20%) Hudson
3 14 (2.20%) Visual Studio
4 13 (2.05%) Ant
4 13 (2.05%) Maven
4 13 (2.05%) Subversion
4 13 (2.05%) Team Foundation Server
5 7 (1.10%) MSI
6 3 (0.47%) Fiddler
6 3 (0.47%) Sonatype Nexus
7 2 (0.31%) StarTeam
8 1 (0.16%) AdminStudio
8 1 (0.16%) Selenium
8 1 (0.16%) SoapUI
General
1 99 (15.59%) Finance
2 96 (15.12%) Telecoms
3 32 (5.04%) Front Office
4 22 (3.46%) Billing
5 13 (2.05%) Retail
6 11 (1.73%) Back Office
6 11 (1.73%) Marketing
7 9 (1.42%) Banking
7 9 (1.42%) Publishing
8 8 (1.26%) Legal
9 7 (1.10%) Law
10 3 (0.47%) Local Government
11 2 (0.31%) Advertising
11 2 (0.31%) Manufacturing
11 2 (0.31%) Military
12 1 (0.16%) Automotive
12 1 (0.16%) Electronics
12 1 (0.16%) Financial Institution
12 1 (0.16%) German Language
12 1 (0.16%) Investment Banking
Job Titles
1 118 (18.58%) Analyst
2 91 (14.33%) Architect
3 68 (10.71%) Service Manager
4 45 (7.09%) Service Analyst
5 41 (6.46%) Consultant
6 38 (5.98%) Service Desk Engineer
7 35 (5.51%) Incident Manager
8 34 (5.35%) Project Manager
9 31 (4.88%) Support Analyst
10 28 (4.41%) Service Architect
10 28 (4.41%) Service Desk Analyst
10 28 (4.41%) Support Engineer
11 24 (3.78%) Service Desk Support
12 23 (3.62%) IT Support
13 22 (3.46%) Developer
13 22 (3.46%) Field Engineer
13 22 (3.46%) Services Delivery Manager
14 21 (3.31%) Delivery Manager
14 21 (3.31%) IT Analyst
15 20 (3.15%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 31 (4.88%) .NET
2 13 (2.05%) XML
3 9 (1.42%) CSS
3 9 (1.42%) HTML
4 8 (1.26%) .NET Framework
4 8 (1.26%) ASP.NET
4 8 (1.26%) REST
4 8 (1.26%) SAML
5 7 (1.10%) Web Services
6 5 (0.79%) Middleware
7 4 (0.63%) Ajax
7 4 (0.63%) LINQ
8 3 (0.47%) ADO.NET
8 3 (0.47%) FastCGI
8 3 (0.47%) J2EE
8 3 (0.47%) RSS
8 3 (0.47%) Servlets
8 3 (0.47%) WCF
8 3 (0.47%) Windows Identity Foundation
8 3 (0.47%) WPF
Miscellaneous
1 51 (8.03%) Data Centre
2 37 (5.83%) Analytical Skills
3 31 (4.88%) Management Information System
4 14 (2.20%) Computer Science
4 14 (2.20%) Enterprise Software
5 12 (1.89%) CMDB
6 11 (1.73%) Performance Metrics
7 10 (1.57%) Smart Meter
8 9 (1.42%) Clustering
9 8 (1.26%) Driving Licence
10 7 (1.10%) Blackberry
11 6 (0.94%) PKI
11 6 (0.94%) RSA SecurID
12 5 (0.79%) BYOD
12 5 (0.79%) LPAR
13 4 (0.63%) CESG
13 4 (0.63%) CESG CLAS
13 4 (0.63%) Economics
13 4 (0.63%) Mainframe
13 4 (0.63%) Mobile App
Operating Systems
1 114 (17.95%) Windows
2 37 (5.83%) Windows Server
3 36 (5.67%) Linux
4 31 (4.88%) Windows Server 2008
5 21 (3.31%) Windows Server 2012
6 20 (3.15%) Unix
7 19 (2.99%) Windows 7
8 14 (2.20%) VMS
8 14 (2.20%) Windows XP
9 11 (1.73%) Windows Server 2003
10 8 (1.26%) Windows Vista
11 7 (1.10%) CentOS
11 7 (1.10%) Ubuntu
12 6 (0.94%) Apple iOS
13 5 (0.79%) Solaris
13 5 (0.79%) Windows 10
13 5 (0.79%) Windows 8
14 4 (0.63%) Red Hat Enterprise Linux
15 3 (0.47%) AIX
16 2 (0.31%) Data ONTAP
Processes & Methodologies
1 384 (60.47%) ITIL
2 91 (14.33%) ITSM
3 90 (14.17%) Incident Management
3 90 (14.17%) ITIL V3
4 88 (13.86%) Service Delivery
5 74 (11.65%) Project Management
6 73 (11.50%) CRM
7 63 (9.92%) Agile Software Development
8 58 (9.13%) Change Management
9 56 (8.82%) Ticket Management
10 54 (8.50%) PRINCE2
11 52 (8.19%) Problem Management
12 47 (7.40%) Service Design
13 41 (6.46%) Stakeholder Management
14 37 (5.83%) Customer Engagement
15 36 (5.67%) Configuration Management
16 34 (5.35%) Continuous Improvement
17 32 (5.04%) eTOM
18 28 (4.41%) Migration
19 27 (4.25%) Use Case
Programming Languages
1 66 (10.39%) SQL
2 43 (6.77%) PowerShell
3 18 (2.83%) Java
3 18 (2.83%) JavaScript
4 17 (2.68%) C#
4 17 (2.68%) Python
4 17 (2.68%) Ruby
5 10 (1.57%) C
6 9 (1.42%) T-SQL
7 6 (0.94%) VBScript
8 3 (0.47%) PHP
8 3 (0.47%) Shell Script
9 2 (0.31%) PL/SQL
9 2 (0.31%) VB.NET
10 1 (0.16%) COBOL
10 1 (0.16%) JCL
10 1 (0.16%) Perl
10 1 (0.16%) VB
10 1 (0.16%) VB6
Qualifications
1 145 (22.83%) Security Cleared
2 94 (14.80%) SC Cleared
3 78 (12.28%) Degree
4 59 (9.29%) Microsoft Certification
5 52 (8.19%) DV Cleared
6 45 (7.09%) ITIL Certification
7 29 (4.57%) MCITP
7 29 (4.57%) MCTS
8 23 (3.62%) ITIL Foundation Certificate
9 17 (2.68%) MCSE
10 15 (2.36%) Cisco Certification
11 10 (1.57%) MCP
12 7 (1.10%) ISEB
13 6 (0.94%) CCNA
13 6 (0.94%) PRINCE2 Practitioner
14 5 (0.79%) A+ Certification
14 5 (0.79%) CCIE
14 5 (0.79%) CISSP
14 5 (0.79%) HND
14 5 (0.79%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 88 (13.86%) SLA
2 9 (1.42%) QA
3 6 (0.94%) ISO 9001
4 5 (0.79%) COBIT
5 4 (0.63%) Disclosure Scotland
5 4 (0.63%) Sarbanes-Oxley
6 3 (0.47%) ISO/IEC 27001
6 3 (0.47%) PMBOK
7 2 (0.31%) PCI DSS
7 2 (0.31%) TickIT
8 1 (0.16%) Data Quality
System Software
1 84 (13.23%) Active Directory
2 37 (5.83%) VMware Infrastructure
3 19 (2.99%) Hyper-V
4 18 (2.83%) Docker
5 8 (1.26%) vSphere
6 6 (0.94%) VMware ESXi
7 5 (0.79%) NFS
7 5 (0.79%) Terminal Services
8 4 (0.63%) BitLocker
8 4 (0.63%) Terminal Server
8 4 (0.63%) UAG
8 4 (0.63%) XenApp
9 3 (0.47%) XenDesktop
10 1 (0.16%) Firmware
10 1 (0.16%) GPFS
10 1 (0.16%) vCloud
10 1 (0.16%) VMware Server
Systems Management
1 37 (5.83%) SCCM
2 32 (5.04%) SCOM
3 17 (2.68%) Puppet
4 15 (2.36%) Ansible
4 15 (2.36%) Opscode Chef
4 15 (2.36%) OVSD
5 7 (1.10%) OpenView Configuration Management
6 6 (0.94%) WSUS
7 5 (0.79%) Nagios
7 5 (0.79%) Tivoli Storage Manager
7 5 (0.79%) WMI
8 4 (0.63%) Backup Exec
8 4 (0.63%) Forefront Identity Manager
8 4 (0.63%) OpenView
8 4 (0.63%) SCVMM
9 3 (0.47%) McAfee ePO
9 3 (0.47%) Oracle Identity Management
9 3 (0.47%) Windows Intune
10 2 (0.31%) HP UCMDB
10 2 (0.31%) OpenNMS
Vendors
1 147 (23.15%) Microsoft
2 64 (10.08%) Cisco
3 52 (8.19%) VMware
4 45 (7.09%) HP
5 35 (5.51%) Oracle
6 33 (5.20%) NetApp
7 31 (4.88%) Huawei
7 31 (4.88%) Remedy
8 28 (4.41%) ServiceNow
9 22 (3.46%) SAP
10 20 (3.15%) Citrix
11 18 (2.83%) Dell
12 15 (2.36%) IBM
13 14 (2.20%) BMC
13 14 (2.20%) Splunk
14 9 (1.42%) CheckPoint
14 9 (1.42%) LANDesk
15 8 (1.26%) Intel Security
15 8 (1.26%) Juniper
15 8 (1.26%) Nokia
Crawley, West Sussex
Comtecs
Rate: £450 - £500 Per Day
Posted: 3 days ago
Bracknell, Berkshire
People Source Consulting
Rate: £320 - £340 per day
Posted: 3 days ago
Basingstoke, Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 5 days ago
Basingstoke
TDA Group
Posted: 5 days ago
Sevenoaks, Kent
Net Recruit.co.uk Ltd
Rate: £17,000 - £18,000
Posted: 5 days ago
Basingstoke
TDA Group
Posted: 5 days ago
Hook
Hays London City Cheapside
Rate: £350.00 - £372.00 per day
Posted: 10 days ago