The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 58 54 98
Rank change year-on-year
-4 +44
Contract jobs citing Service Management 280 271 151
As % of all contract IT jobs located in the South East 2.85% 3.18% 1.83%
As % of the Processes & Methodologies category 3.89% 4.45% 2.62%
Number of daily rates quoted 136 154 64
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£360 £375 £373
Average daily rate % change year-on-year
-4.00% +0.60%
90% offered a daily rate of more than £250 £250 £250
10% offered a daily rate of more than £469 £530 £474
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 35 18 10
Average hourly rate £15.00 £14.63 £17.50
Average hourly rate % change year-on-year
+2.56% -16.42%
UK excluding London average hourly rate £15.00 £16.08 £18.00
% change year-on-year
-6.68% -10.69%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7191 6084 5762
As % of all contract IT jobs located in the South East 73.11% 71.29% 69.81%
Number of daily rates quoted 4096 3269 2871
Average daily rate £388 £375 £375
Average daily rate % change year-on-year
+3.33% -
90% offered a daily rate of more than £263 £250 £250
10% offered a daily rate of more than £525 £525 £500
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 250 229 355
Average hourly rate £21.58 £21.00 £25.00
Average hourly rate % change year-on-year
+2.76% -16.00%
90% offered a hourly rate of more than £11.00 £12.00 £12.00
10% offered a hourly rate of more than £46.75 £45.00 £42.50
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 24 December 2014.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 24 December 2014.

Service Management Hourly Rate Histogram in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +6 87 £400 +14.20% 16
Buckinghamshire +22 70 £300 -13.97% 5
Hampshire -22 64 £360 -4.00% 11
Surrey -22 34 £375 - 10
Oxfordshire -7 16 £390 +20.00% 5
Kent -4 2 £450 +12.50%
Middlesex -8 2 £484 +29.06%
West Sussex -13 1 £275 -21.42% 2
M4 Corridor - 1 £450 -
Thames Valley - - - -
East Sussex - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 24 December 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 379 (69.41%) ITIL
2 144 (26.37%) Security Cleared
3 131 (23.99%) Windows
4 129 (23.63%) Microsoft
5 125 (22.89%) Service Delivery
6 121 (22.16%) ITSM
7 101 (18.50%) SC Cleared
8 93 (17.03%) Telecoms
9 85 (15.57%) Finance
10 84 (15.38%) Project Management
11 72 (13.19%) Analytical Skills
12 70 (12.82%) MS Excel
13 57 (10.44%) Change Management
14 56 (10.26%) SQL
15 54 (9.89%) Microsoft Certification
15 54 (9.89%) Problem Management
16 53 (9.71%) MS Office
17 50 (9.16%) Active Directory
18 49 (8.97%) Degree
19 48 (8.79%) Stakeholder Management
19 48 (8.79%) PRINCE2
20 46 (8.42%) DV Cleared
21 45 (8.24%) Incident Management
22 43 (7.88%) ITIL Certification
22 43 (7.88%) Windows Server 2008
23 41 (7.51%) VMware
24 38 (6.96%) UNIX
25 37 (6.78%) MS Exchange
26 36 (6.59%) SLA
26 36 (6.59%) Management Information System

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 24 December 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 37 (6.78%) MS Exchange
2 20 (3.66%) IBM Notes
2 20 (3.66%) Exchange Server 2003
3 19 (3.48%) IIS
4 18 (3.30%) SharePoint
5 11 (2.01%) Exchange Server 2010
6 9 (1.65%) CMS
6 9 (1.65%) BizTalk Server
7 7 (1.28%) Lync
8 5 (0.92%) Exchange Server 2013
8 5 (0.92%) Apache
9 4 (0.73%) GroupWise
9 4 (0.73%) WebSphere
10 2 (0.37%) TIBCO EMS
10 2 (0.37%) Live Communications Server
10 2 (0.37%) MQSeries
10 2 (0.37%) Lotus Domino
11 1 (0.18%) JBoss
11 1 (0.18%) WebSphere Application Server
11 1 (0.18%) Tomcat
Applications
1 70 (12.82%) MS Excel
2 53 (9.71%) MS Office
3 27 (4.95%) MS PowerPoint
4 26 (4.76%) MS Visio
5 18 (3.30%) MS Project
6 10 (1.83%) Spreadsheet
7 7 (1.28%) SPSS
8 1 (0.18%) Acrobat
Business Applications
1 13 (2.38%) Remedy ITSM
2 6 (1.10%) SAP Oil and Gas
2 6 (1.10%) assyst
3 4 (0.73%) Dynamics CRM
3 4 (0.73%) SAP CRM
4 3 (0.55%) Maximo
5 2 (0.37%) SAP CO
5 2 (0.37%) SAP FI/CO
5 2 (0.37%) BusinessWorks
5 2 (0.37%) SAP FI
5 2 (0.37%) Remedy AR System
5 2 (0.37%) Cognos Business Intelligence
6 1 (0.18%) Oracle Financials
6 1 (0.18%) Oracle EBS R12
6 1 (0.18%) SAP FSCM
6 1 (0.18%) SAP SRM
6 1 (0.18%) Oracle EBS
6 1 (0.18%) SAP R/3
6 1 (0.18%) SAP MDM
Cloud Services
1 13 (2.38%) SaaS
2 8 (1.47%) Office 365
3 5 (0.92%) Amazon AWS
3 5 (0.92%) Cloud Computing
4 3 (0.55%) Microsoft Azure
4 3 (0.55%) PaaS
5 2 (0.37%) IaaS
6 1 (0.18%) SuccessFactors
Communications & Networking
1 34 (6.23%) Firewall
2 29 (5.31%) Internet
3 27 (4.95%) LAN
4 25 (4.58%) WAN
5 22 (4.03%) DNS
6 18 (3.30%) SAN
7 13 (2.38%) TCP/IP
7 13 (2.38%) VPN
8 11 (2.01%) 3G
8 11 (2.01%) DHCP
8 11 (2.01%) Broadband
9 10 (1.83%) VoIP
10 9 (1.65%) Radio Access Network
11 8 (1.47%) VLAN
11 8 (1.47%) Network Security
11 8 (1.47%) 4G
12 7 (1.28%) Wireless
12 7 (1.28%) Cisco ASA
12 7 (1.28%) LTE
12 7 (1.28%) UMTS
Database & Business Intelligence
1 23 (4.21%) SQL Server
2 8 (1.47%) Data Warehouse
3 5 (0.92%) OLTP
3 5 (0.92%) MySQL
4 4 (0.73%) Crystal Reports
5 3 (0.55%) DB2
5 3 (0.55%) PostgreSQL
6 2 (0.37%) SQL Server Reporting Services
6 2 (0.37%) SQL Server 2008
7 1 (0.18%) Big Data
7 1 (0.18%) Oracle Database
7 1 (0.18%) Relational Database
7 1 (0.18%) SAP BW
7 1 (0.18%) Data Mining
Development Applications
1 11 (2.01%) MSI
1 11 (2.01%) StarTeam
2 7 (1.28%) PVCS
3 6 (1.10%) ClearCase
4 5 (0.92%) Visual Studio
5 3 (0.55%) TestDirector
6 2 (0.37%) Fiddler
6 2 (0.37%) Team Foundation Server
7 1 (0.18%) Redmine
General
1 93 (17.03%) Telecoms
2 85 (15.57%) Finance
3 14 (2.56%) Marketing
4 9 (1.65%) Manufacturing
4 9 (1.65%) Retail
5 8 (1.47%) Pharmaceutical
5 8 (1.47%) Billing
6 7 (1.28%) Back Office
6 7 (1.28%) Military
7 6 (1.10%) Electronics
8 4 (0.73%) Banking
8 4 (0.73%) Multimedia
8 4 (0.73%) Publishing
9 3 (0.55%) Legal
10 2 (0.37%) Financial Institution
11 1 (0.18%) Aerospace
11 1 (0.18%) Automotive
11 1 (0.18%) Advertising
11 1 (0.18%) German Language
11 1 (0.18%) Italian Language
Job Titles
1 126 (23.08%) Analyst
2 85 (15.57%) Service Manager
3 47 (8.61%) Support Analyst
4 46 (8.42%) Service Analyst
5 45 (8.24%) Delivery Manager
6 32 (5.86%) Project Manager
7 31 (5.68%) 1st Line Support
7 31 (5.68%) Service Desk Analyst
8 30 (5.49%) Transition Manager
8 30 (5.49%) Services Delivery Manager
8 30 (5.49%) Architect
9 24 (4.40%) Support Engineer
9 24 (4.40%) 1st Line Support Analyst
9 24 (4.40%) Service Transition Manager
10 20 (3.66%) Business Analyst
11 16 (2.93%) Operations Manager
12 15 (2.75%) Consultant
13 14 (2.56%) Change Manager
13 14 (2.56%) Field Engineer
13 14 (2.56%) Team Leader
Libraries, Frameworks & Software Standards
1 20 (3.66%) Web Services
2 13 (2.38%) .NET
3 11 (2.01%) Middleware
4 8 (1.47%) .NET Framework
4 8 (1.47%) XML
5 7 (1.28%) HTML
6 5 (0.92%) SAP Basis
7 4 (0.73%) ASP.NET
8 3 (0.55%) Ajax
8 3 (0.55%) Regular Expression
9 2 (0.37%) FastCGI
9 2 (0.37%) REST
9 2 (0.37%) Windows Identity Foundation
9 2 (0.37%) Application Packaging
9 2 (0.37%) WCF
9 2 (0.37%) WF
9 2 (0.37%) Silverlight
9 2 (0.37%) LINQ
9 2 (0.37%) DHTML
9 2 (0.37%) ADO.NET
Miscellaneous
1 72 (13.19%) Analytical Skills
2 36 (6.59%) Management Information System
3 16 (2.93%) CMDB
4 15 (2.75%) DTV
5 11 (2.01%) Mainframe
6 9 (1.65%) N-Tier
7 8 (1.47%) PKI
7 8 (1.47%) Blackberry
8 7 (1.28%) Data Extraction
8 7 (1.28%) Mobile App
9 6 (1.10%) Enterprise Software
9 6 (1.10%) Clustering
10 5 (0.92%) AS400
10 5 (0.92%) iPhone
10 5 (0.92%) Computer Science
10 5 (0.92%) iPad
11 4 (0.73%) Enterprise Storage
12 3 (0.55%) Replication
12 3 (0.55%) Statistics
13 2 (0.37%) PMI
Operating Systems
1 131 (23.99%) Windows
2 43 (7.88%) Windows Server 2008
3 38 (6.96%) UNIX
4 36 (6.59%) Windows 7
5 28 (5.13%) Linux
6 19 (3.48%) Windows Server 2003
7 16 (2.93%) Windows Vista
8 12 (2.20%) Windows 8
9 11 (2.01%) AIX
10 9 (1.65%) Windows XP
10 9 (1.65%) Windows Server 2012
11 8 (1.47%) Red Hat Enterprise Linux
12 6 (1.10%) Solaris
13 5 (0.92%) Apple iOS
14 3 (0.55%) Oracle Linux
14 3 (0.55%) SUSE
15 2 (0.37%) Windows NT
15 2 (0.37%) Android
15 2 (0.37%) Windows Phone
16 1 (0.18%) CentOS
Processes & Methodologies
1 379 (69.41%) ITIL
2 125 (22.89%) Service Delivery
3 121 (22.16%) ITSM
4 84 (15.38%) Project Management
5 57 (10.44%) Change Management
6 54 (9.89%) Problem Management
7 48 (8.79%) Stakeholder Management
7 48 (8.79%) PRINCE2
8 45 (8.24%) Incident Management
9 34 (6.23%) Configuration Management
10 33 (6.04%) Continuous Improvement
11 32 (5.86%) ITIL V3
12 27 (4.95%) Disaster Recovery
13 22 (4.03%) Time Management
14 21 (3.85%) CRM
15 20 (3.66%) Risk Management
15 20 (3.66%) Customer Engagement
16 19 (3.48%) Six Sigma
16 19 (3.48%) Migration
17 17 (3.11%) Business Intelligence
Programming Languages
1 56 (10.26%) SQL
2 14 (2.56%) C
3 10 (1.83%) PowerShell
4 7 (1.28%) C#
5 6 (1.10%) Java
5 6 (1.10%) JavaScript
6 4 (0.73%) PHP
6 4 (0.73%) VBScript
7 3 (0.55%) VB.NET
7 3 (0.55%) RPG IV
7 3 (0.55%) RPG
7 3 (0.55%) T-SQL
8 2 (0.37%) C++
8 2 (0.37%) Ruby
8 2 (0.37%) Python
9 1 (0.18%) Shell Script
Qualifications
1 144 (26.37%) Security Cleared
2 101 (18.50%) SC Cleared
3 54 (9.89%) Microsoft Certification
4 49 (8.97%) Degree
5 46 (8.42%) DV Cleared
6 43 (7.88%) ITIL Certification
7 32 (5.86%) MCSE
8 24 (4.40%) MCITP
9 23 (4.21%) MCTS
10 22 (4.03%) ITIL Foundation Certificate
10 22 (4.03%) MCP
11 15 (2.75%) PMI Certification
12 13 (2.38%) PMP
13 10 (1.83%) Cisco Certification
14 9 (1.65%) CCNA
15 8 (1.47%) PRINCE2 Certification
16 7 (1.28%) ISEB
17 6 (1.10%) PRINCE2 Practitioner
18 4 (0.73%) CISM
18 4 (0.73%) CCNP
Quality Assurance & Compliance
1 36 (6.59%) SLA
2 19 (3.48%) ISO/IEC 27001
3 14 (2.56%) ISO 9001
4 13 (2.38%) BS15000
5 9 (1.65%) Sarbanes-Oxley
6 6 (1.10%) QA
7 2 (0.37%) JSP 440
7 2 (0.37%) COBIT
8 1 (0.18%) BS25999
8 1 (0.18%) ISO/IEC 20000
8 1 (0.18%) PCI DSS
8 1 (0.18%) Data Quality
System Software
1 50 (9.16%) Active Directory
2 36 (6.59%) VMware Infrastructure
3 22 (4.03%) Hyper-V
4 11 (2.01%) Firmware
5 7 (1.28%) vSphere
6 4 (0.73%) VMware ESXi
6 4 (0.73%) Microsoft App-V
6 4 (0.73%) XenApp
6 4 (0.73%) XenDesktop
7 3 (0.55%) FreeRADIUS
8 2 (0.37%) GPFS
8 2 (0.37%) EMC RecoverPoint
9 1 (0.18%) Oracle RAC
9 1 (0.18%) NFS
Systems Management
1 20 (3.66%) Backup Exec
2 18 (3.30%) OVSD
3 14 (2.56%) SCOM
4 12 (2.20%) McAfee ePO
5 10 (1.83%) OpenView Configuration Management
6 5 (0.92%) SCCM
7 4 (0.73%) CA Spectrum
7 4 (0.73%) SCSM
7 4 (0.73%) Nagios
7 4 (0.73%) Netcool
7 4 (0.73%) WMI
8 3 (0.55%) MOM
8 3 (0.55%) logstash
9 2 (0.37%) HP Quality Center
9 2 (0.37%) Cisco UCCX
9 2 (0.37%) NetBackup
9 2 (0.37%) Netcool/OMNIbus
9 2 (0.37%) Tivoli
9 2 (0.37%) Control-M
10 1 (0.18%) CA SiteMinder
Vendors
1 129 (23.63%) Microsoft
2 41 (7.51%) VMware
3 34 (6.23%) HP
4 31 (5.68%) Citrix
5 30 (5.49%) Cisco
6 29 (5.31%) Remedy
7 25 (4.58%) SAP
8 21 (3.85%) Lotus
9 20 (3.66%) McAfee
10 19 (3.48%) BMC
10 19 (3.48%) Oracle
11 13 (2.38%) IBM
12 12 (2.20%) Sophos
12 12 (2.20%) Lumension
13 11 (2.01%) EMC
14 10 (1.83%) CA
15 9 (1.65%) ServiceNow
16 7 (1.28%) Splunk
16 7 (1.28%) 3PAR
16 7 (1.28%) NetApp
Oxfordshire
Ashdown IT
Rate: £380 - £400 per day
Posted: 5 hours ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £300 - £350 per day
Posted: 3 days ago
Fareham, Hampshire
Square One Resources
Rate: Market rates
Posted: 3 days ago
Staines
The People Network
Rate: £400 - £550 per day
Posted: 4 days ago
Surrey
Deerfoot IT
Rate: £15 - £25 per hour
Posted: 14 days ago
Oxfordshire
Real Staffing
Rate: £300 - £400 per day + competitive
Posted: 15 days ago
Oxfordshire
Hays IT - Uk Posting account
Rate: £250.00 - £350.00 per day
Posted: 18 days ago
Oxford
Hays IT - Uk Posting account
Rate: £430.00 - £530.00 per day + Negotiable
Posted: 22 days ago