The first table below looks at the demand for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 10 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 56 68 67
Rank change year-on-year
+12 -1
Contract jobs citing Service Management 276 215 238
As % of all contract IT jobs located in the South East 3.09% 2.56% 2.43%
As % of the Processes & Methodologies category 4.26% 3.63% 3.55%
Number of daily rates quoted 156 102 113
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £340 £350
Average daily rate % change year-on-year
+10.29% -2.85%
90% offered a daily rate of more than £225 £178 £250
10% offered a daily rate of more than £486 £440 £475
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 7 10 12
Average hourly rate £14.00 £13.35 £15.25
Average hourly rate % change year-on-year
+4.86% -12.45%
90% offered a hourly rate of more than £11.50 £11.90 £9.55
10% offered a hourly rate of more than £15.50 £16.99 £16.90
UK excluding London average hourly rate £15.25 £14.00 £16.00
% change year-on-year
+8.92% -12.50%
Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6473 5930 6700
As % of all contract IT jobs located in the South East 72.40% 70.64% 68.49%
Number of daily rates quoted 3555 3124 3173
Average daily rate £375 £375 £370
Average daily rate % change year-on-year
- +1.48%
90% offered a daily rate of more than £240 £250 £250
10% offered a daily rate of more than £500 £520 £500
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 249 260 342
Average hourly rate £26.98 £30.00 £35.00
Average hourly rate % change year-on-year
-10.08% -14.28%
90% offered a hourly rate of more than £12.50 £13.50 £13.50
10% offered a hourly rate of more than £55.00 £42.50 £47.50
UK excluding London average hourly rate £26.98 £31.00 £30.00
% change year-on-year
-12.98% +3.33%
Service Management
England

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 10 July 2014.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 10 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +19 75 £360 +6.66% 25
Berkshire +11 75 £425 +25.92% 14
Buckinghamshire -12 50 £350 +7.69% 6
Surrey +20 39 £351 -6.53% 16
West Sussex -3 10 £369 -15.71% 3
Oxfordshire +2 9 £450 +36.36% 1
Kent +6 8 £288 - 3
Middlesex -9 3 £400 +6.66% 1
East Sussex 0 2 £350 +7.69% 2
M4 Corridor - - - -
Home Counties - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 10 July 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 368 (67.28%) ITIL
2 124 (22.67%) ITSM
3 122 (22.30%) Security Cleared
4 116 (21.21%) Microsoft
5 110 (20.11%) Project Management
6 107 (19.56%) Service Delivery
7 106 (19.38%) Windows
8 82 (14.99%) Telecoms
8 82 (14.99%) SC Cleared
9 72 (13.16%) Degree
10 71 (12.98%) Finance
11 68 (12.43%) MS Excel
12 61 (11.15%) PRINCE2
12 61 (11.15%) Change Management
12 61 (11.15%) Remedy
13 54 (9.87%) ITIL Certification
14 52 (9.51%) Incident Management
15 51 (9.32%) HP
16 50 (9.14%) Active Directory
17 48 (8.78%) DV Cleared
17 48 (8.78%) ITIL V3
18 45 (8.23%) SLA
18 45 (8.23%) Problem Management
19 43 (7.86%) Microsoft Certification
20 41 (7.50%) Cisco
21 36 (6.58%) Oracle
21 36 (6.58%) MS Office
21 36 (6.58%) Stakeholder Management
22 33 (6.03%) Management Information System
22 33 (6.03%) SQL

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 10 July 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 25 (4.57%) SharePoint
2 20 (3.66%) MS Exchange
3 19 (3.47%) Lync
4 11 (2.01%) Exchange Server 2003
5 9 (1.65%) IIS
6 8 (1.46%) BizTalk Server
6 8 (1.46%) Blackberry Enterprise Server
6 8 (1.46%) CMS
7 7 (1.28%) Live Communications Server
8 5 (0.91%) IBM Notes
8 5 (0.91%) Tomcat
9 4 (0.73%) Apache
10 3 (0.55%) SAS
10 3 (0.55%) Exchange Server 2010
10 3 (0.55%) SharePoint 2010
11 2 (0.37%) Exchange Server 2013
11 2 (0.37%) TIBCO EMS
11 2 (0.37%) Office Communications Server
11 2 (0.37%) WebLogic
12 1 (0.18%) Liferay
Applications
1 68 (12.43%) MS Excel
2 36 (6.58%) MS Office
3 28 (5.12%) MS PowerPoint
4 23 (4.20%) MS Project
5 21 (3.84%) MS Visio
6 10 (1.83%) Spreadsheet
7 1 (0.18%) Photoshop
7 1 (0.18%) Quicktime
7 1 (0.18%) QuarkXPress
7 1 (0.18%) Adobe Illustrator
Business Applications
1 31 (5.67%) Remedy ITSM
2 14 (2.56%) Oracle EBS
3 8 (1.46%) Maximo
4 5 (0.91%) SAP Oil and Gas
4 5 (0.91%) Dynamics CRM
4 5 (0.91%) SAP SM
5 4 (0.73%) Oracle Applications
6 3 (0.55%) Oracle BRM
6 3 (0.55%) Oracle Financials
7 2 (0.37%) BusinessWorks
7 2 (0.37%) Oracle CRM
7 2 (0.37%) Dynamics AX
7 2 (0.37%) SAP CRM
8 1 (0.18%) Remedy AR System
8 1 (0.18%) SAP IS-U
8 1 (0.18%) Oracle Retail
Cloud Services
1 17 (3.11%) SaaS
2 13 (2.38%) Cloud Computing
3 4 (0.73%) Microsoft Azure
4 3 (0.55%) Office 365
5 2 (0.37%) Amazon AWS
Communications & Networking
1 33 (6.03%) WAN
2 26 (4.75%) LAN
3 25 (4.57%) Firewall
4 22 (4.02%) DNS
5 19 (3.47%) SAN
6 16 (2.93%) Internet
6 16 (2.93%) TCP/IP
7 14 (2.56%) VPN
7 14 (2.56%) Network Security
8 11 (2.01%) DHCP
9 10 (1.83%) Cisco ASA
10 9 (1.65%) Cisco IOS
10 9 (1.65%) Wi-Fi
10 9 (1.65%) PBX
10 9 (1.65%) LDAP
10 9 (1.65%) SSL
10 9 (1.65%) OSPF
11 7 (1.28%) RTP
11 7 (1.28%) Broadband
11 7 (1.28%) PSTN
Database & Business Intelligence
1 20 (3.66%) SQL Server
2 12 (2.19%) Data Warehouse
3 11 (2.01%) SQL Server Integration Services
4 8 (1.46%) Oracle Database
5 6 (1.10%) Spotfire
5 6 (1.10%) DataStage
5 6 (1.10%) DTS
6 5 (0.91%) Relational Database
7 4 (0.73%) MySQL
8 3 (0.55%) SQL Server Reporting Services
8 3 (0.55%) Crystal Reports
8 3 (0.55%) SQL Server 2008
9 2 (0.37%) Cognos Framework Manager
9 2 (0.37%) SQL Server Analysis Services
9 2 (0.37%) Oracle Reports
9 2 (0.37%) DB2
9 2 (0.37%) SQL Server 2005
9 2 (0.37%) BusinessObjects
10 1 (0.18%) SQL Server 2000
10 1 (0.18%) QlikView
Development Applications
1 3 (0.55%) TestDirector
2 1 (0.18%) MSI
2 1 (0.18%) LabVIEW
2 1 (0.18%) StarTeam
2 1 (0.18%) JIRA
2 1 (0.18%) Team Foundation Server
2 1 (0.18%) Visual Studio
2 1 (0.18%) PVCS
2 1 (0.18%) Toad
General
1 82 (14.99%) Telecoms
2 71 (12.98%) Finance
3 15 (2.74%) Billing
4 12 (2.19%) Retail
5 9 (1.65%) Legal
6 8 (1.46%) Manufacturing
6 8 (1.46%) Pharmaceutical
6 8 (1.46%) Military
7 6 (1.10%) Banking
7 6 (1.10%) Advertising
8 5 (0.91%) Local Government
8 5 (0.91%) Front Office
9 4 (0.73%) Marketing
9 4 (0.73%) Japanese Language
10 3 (0.55%) Back Office
10 3 (0.55%) Electronics
11 2 (0.37%) Financial Institution
11 2 (0.37%) Automotive
11 2 (0.37%) Law
12 1 (0.18%) Publishing
Job Titles
1 120 (21.94%) Analyst
2 75 (13.71%) Service Manager
3 52 (9.51%) Consultant
4 46 (8.41%) Service Analyst
5 39 (7.13%) Project Manager
6 32 (5.85%) Delivery Manager
7 29 (5.30%) Architect
7 29 (5.30%) Services Delivery Manager
8 21 (3.84%) Support Analyst
8 21 (3.84%) Service Desk Analyst
9 16 (2.93%) 1st Line Support
9 16 (2.93%) Support Engineer
10 15 (2.74%) Business Analyst
10 15 (2.74%) Transition Manager
11 14 (2.56%) ITSM Consultant
12 13 (2.38%) Service Transition Manager
12 13 (2.38%) Incident Manager
13 12 (2.19%) Applications Manager
14 11 (2.01%) Coordinator
14 11 (2.01%) Systems Analyst
Libraries, Frameworks & Software Standards
1 20 (3.66%) XML
2 18 (3.29%) Web Services
3 14 (2.56%) HTML
3 14 (2.56%) CSS
4 13 (2.38%) COM
4 13 (2.38%) Ajax
5 12 (2.19%) Middleware
5 12 (2.19%) Oracle Fusion
6 10 (1.83%) SOAP
7 5 (0.91%) .NET
8 3 (0.55%) ActiveMQ
8 3 (0.55%) Application Packaging
9 2 (0.37%) .NET Framework
9 2 (0.37%) VXML
9 2 (0.37%) SAP Basis
9 2 (0.37%) WebCenter
10 1 (0.18%) HTML5
10 1 (0.18%) CSS3
10 1 (0.18%) ASP.NET
10 1 (0.18%) Servlets
Miscellaneous
1 33 (6.03%) Management Information System
2 29 (5.30%) CMDB
3 16 (2.93%) Replication
4 12 (2.19%) Computer Science
5 11 (2.01%) Smart Meter
6 9 (1.65%) Physics
6 9 (1.65%) NHS
6 9 (1.65%) Blackberry
7 7 (1.28%) DTV
8 6 (1.10%) Clustering
8 6 (1.10%) Video Conferencing
8 6 (1.10%) Enterprise Software
9 4 (0.73%) Fat Client
9 4 (0.73%) Data Extraction
9 4 (0.73%) FMCG
9 4 (0.73%) PKI
9 4 (0.73%) IVR
9 4 (0.73%) Thin Client
10 3 (0.55%) PMI
10 3 (0.55%) Client/Server
Operating Systems
1 106 (19.38%) Windows
2 33 (6.03%) Windows Server 2008
3 27 (4.94%) UNIX
4 20 (3.66%) Linux
5 19 (3.47%) Windows 7
6 15 (2.74%) Windows Server 2003
7 12 (2.19%) Windows XP
8 5 (0.91%) Windows Server 2012
9 3 (0.55%) Red Hat Enterprise Linux
9 3 (0.55%) Solaris
10 2 (0.37%) Windows 8
10 2 (0.37%) Windows 2000
10 2 (0.37%) HPUX
11 1 (0.18%) AIX
11 1 (0.18%) VMS
11 1 (0.18%) Windows 2000 Server
Processes & Methodologies
1 368 (67.28%) ITIL
2 124 (22.67%) ITSM
3 110 (20.11%) Project Management
4 107 (19.56%) Service Delivery
5 61 (11.15%) Change Management
5 61 (11.15%) PRINCE2
6 52 (9.51%) Incident Management
7 48 (8.78%) ITIL V3
8 45 (8.23%) Problem Management
9 36 (6.58%) Stakeholder Management
10 31 (5.67%) CRM
11 30 (5.48%) Configuration Management
12 29 (5.30%) Supplier Management
13 26 (4.75%) Release Management
14 25 (4.57%) Customer Engagement
15 23 (4.20%) Programme Management
16 21 (3.84%) Asset Management
16 21 (3.84%) Migration
16 21 (3.84%) Business Continuity
16 21 (3.84%) Disaster Recovery
Programming Languages
1 33 (6.03%) SQL
2 16 (2.93%) PowerShell
3 15 (2.74%) JavaScript
4 6 (1.10%) Java
5 4 (0.73%) Perl
6 3 (0.55%) C
6 3 (0.55%) VBScript
7 2 (0.37%) C#
8 1 (0.18%) VB
8 1 (0.18%) VBA
8 1 (0.18%) Shell Script
8 1 (0.18%) T-SQL
Qualifications
1 122 (22.30%) Security Cleared
2 82 (14.99%) SC Cleared
3 72 (13.16%) Degree
4 54 (9.87%) ITIL Certification
5 48 (8.78%) DV Cleared
6 43 (7.86%) Microsoft Certification
7 22 (4.02%) MCSE
8 17 (3.11%) MCTS
9 16 (2.93%) MCITP
10 15 (2.74%) MCP
11 13 (2.38%) PMI Certification
12 12 (2.19%) Cisco Certification
13 11 (2.01%) CCNA
14 10 (1.83%) CCNP
14 10 (1.83%) PMP
15 9 (1.65%) PRINCE2 Certification
16 7 (1.28%) MCDST
17 6 (1.10%) CISA
17 6 (1.10%) CISM
18 5 (0.91%) CISSP
Quality Assurance & Compliance
1 45 (8.23%) SLA
2 22 (4.02%) ISO/IEC 27001
3 20 (3.66%) QA
4 13 (2.38%) ISO 9001
5 10 (1.83%) BS15000
6 9 (1.65%) ISO 9000
7 6 (1.10%) PCI DSS
8 5 (0.91%) Sarbanes-Oxley
9 3 (0.55%) COBIT
10 2 (0.37%) BS25999
11 1 (0.18%) ISO/IEC 20000
11 1 (0.18%) JSP 440
11 1 (0.18%) Data Quality
11 1 (0.18%) GxP
System Software
1 50 (9.14%) Active Directory
2 22 (4.02%) VMware Infrastructure
3 21 (3.84%) Hyper-V
4 9 (1.65%) vSphere
5 7 (1.28%) VMware ESXi
6 4 (0.73%) XenApp
6 4 (0.73%) XenDesktop
6 4 (0.73%) Microsoft App-V
7 3 (0.55%) Terminal Services
8 2 (0.37%) KVM
9 1 (0.18%) Xen
9 1 (0.18%) NLBS
9 1 (0.18%) Citrix Presentation Server
Systems Management
1 17 (3.11%) HP UCMDB
2 13 (2.38%) Backup Exec
3 12 (2.19%) Tivoli
4 8 (1.46%) OVSD
4 8 (1.46%) McAfee ePO
5 7 (1.28%) SCCM
5 7 (1.28%) Netcool
6 6 (1.10%) Netcool/OMNIbus
6 6 (1.10%) Netcool/Webtop
7 5 (0.91%) WSUS
7 5 (0.91%) NetBackup
8 4 (0.73%) SCOM
8 4 (0.73%) WhatsUp Gold
8 4 (0.73%) Cisco Prime
9 3 (0.55%) Forefront Identity Manager
9 3 (0.55%) Norton AntiVirus
9 3 (0.55%) Systems Management Server (SMS)
10 2 (0.37%) OpenView
10 2 (0.37%) HP Quality Center
11 1 (0.18%) Opscode Chef
Vendors
1 116 (21.21%) Microsoft
2 61 (11.15%) Remedy
3 51 (9.32%) HP
4 41 (7.50%) Cisco
5 36 (6.58%) Oracle
6 31 (5.67%) ServiceNow
7 29 (5.30%) Citrix
8 24 (4.39%) VMware
9 23 (4.20%) SAP
10 21 (3.84%) BMC
11 14 (2.56%) McAfee
12 13 (2.38%) Business Objects
13 12 (2.19%) Lumension
14 11 (2.01%) ComArch
14 11 (2.01%) IBM
15 10 (1.83%) Juniper
15 10 (1.83%) Lotus
15 10 (1.83%) Sophos
16 9 (1.65%) NetApp
17 8 (1.46%) Avaya
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