The first table below looks at the demand for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 55 69 80
Rank change year-on-year
+14 +11
Contract jobs citing Service Management 265 220 216
As % of all contract IT jobs located in the South East 2.88% 2.60% 2.17%
As % of the Processes & Methodologies category 3.95% 3.66% 3.13%
Number of daily rates quoted 146 105 99
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £340 £363
Average daily rate % change year-on-year
+10.29% -6.20%
90% offered a daily rate of more than £240 £153 £250
10% offered a daily rate of more than £486 £439 £552
UK excluding London average daily rate £350 £350 £353
% change year-on-year
- -0.70%
Number of hourly rates quoted 8 12 18
Average hourly rate £13.43 £13.14 £15.75
Average hourly rate % change year-on-year
+2.16% -16.57%
90% offered a hourly rate of more than £11.63 £11.00 £9.90
10% offered a hourly rate of more than £15.50 £16.59 £18.03
UK excluding London average hourly rate £15.00 £13.68 £16.00
% change year-on-year
+9.68% -14.53%
Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6706 6003 6893
As % of all contract IT jobs located in the South East 72.85% 70.82% 69.39%
Number of daily rates quoted 3681 3231 3265
Average daily rate £375 £375 £370
Average daily rate % change year-on-year
- +1.35%
90% offered a daily rate of more than £240 £250 £250
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 246 255 323
Average hourly rate £22.00 £27.50 £35.00
Average hourly rate % change year-on-year
-20.00% -21.42%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £55.00 £42.50 £46.00
UK excluding London average hourly rate £26.50 £31.00 £31.50
% change year-on-year
-14.51% -1.58%
Service Management
England

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 30 July 2014.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +7 79 £425 +28.78% 14
Hampshire +4 56 £360 +5.88% 16
Buckinghamshire -13 51 £350 +9.37% 8
Surrey +20 37 £351 -6.53% 9
West Sussex +3 13 £200 -54.28% 4
Oxfordshire +4 11 £450 +36.36% 3
Kent +4 7 £300 - 4
Middlesex -7 4 £500 +32.01% 2
East Sussex -5 2 £350 +7.69% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 30 July 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 344 (66.93%) ITIL
2 121 (23.54%) ITSM
3 118 (22.96%) Security Cleared
4 111 (21.60%) Microsoft
5 108 (21.01%) Service Delivery
6 101 (19.65%) Windows
7 97 (18.87%) Project Management
8 81 (15.76%) SC Cleared
9 68 (13.23%) Telecoms
10 64 (12.45%) Finance
11 63 (12.26%) MS Excel
12 59 (11.48%) PRINCE2
13 54 (10.51%) Change Management
13 54 (10.51%) Degree
14 50 (9.73%) DV Cleared
15 49 (9.53%) Remedy
16 47 (9.14%) HP
17 46 (8.95%) ITIL Certification
17 46 (8.95%) SLA
18 45 (8.75%) Active Directory
19 43 (8.37%) ITIL V3
20 42 (8.17%) Incident Management
21 41 (7.98%) Problem Management
22 38 (7.39%) WAN
23 36 (7.00%) Cisco
23 36 (7.00%) Microsoft Certification
23 36 (7.00%) SQL
23 36 (7.00%) MS Office
24 34 (6.61%) Management Information System
25 32 (6.23%) Oracle

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 30 July 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 23 (4.47%) SharePoint
2 16 (3.11%) MS Exchange
3 13 (2.53%) Lync
4 11 (2.14%) Exchange Server 2003
5 10 (1.95%) BizTalk Server
6 8 (1.56%) Blackberry Enterprise Server
6 8 (1.56%) CMS
7 6 (1.17%) IBM Notes
8 4 (0.78%) Exchange Server 2010
9 3 (0.58%) IIS
9 3 (0.58%) SAS
10 2 (0.39%) Exchange Server 2013
10 2 (0.39%) Office Communications Server
10 2 (0.39%) Lotus Domino
10 2 (0.39%) TIBCO EMS
11 1 (0.19%) Live Communications Server
11 1 (0.19%) WebSphere
11 1 (0.19%) Apache
11 1 (0.19%) Tomcat
11 1 (0.19%) Mule
Applications
1 63 (12.26%) MS Excel
2 36 (7.00%) MS Office
3 31 (6.03%) MS PowerPoint
4 21 (4.09%) MS Project
5 17 (3.31%) MS Visio
6 10 (1.95%) Spreadsheet
Business Applications
1 21 (4.09%) Remedy ITSM
2 12 (2.33%) Oracle EBS
3 8 (1.56%) Maximo
3 8 (1.56%) Dynamics CRM
4 4 (0.78%) SAP CRM
4 4 (0.78%) SAP Oil and Gas
5 3 (0.58%) SAP SM
6 2 (0.39%) BusinessWorks
6 2 (0.39%) Oracle Applications
6 2 (0.39%) Dynamics AX
7 1 (0.19%) Remedy AR System
7 1 (0.19%) SAP IS-U
7 1 (0.19%) Oracle Financials
Cloud Services
1 12 (2.33%) Cloud Computing
2 10 (1.95%) SaaS
3 5 (0.97%) Office 365
4 4 (0.78%) Microsoft Azure
5 3 (0.58%) Amazon AWS
Communications & Networking
1 38 (7.39%) WAN
2 31 (6.03%) LAN
3 22 (4.28%) Firewall
4 18 (3.50%) Internet
5 16 (3.11%) TCP/IP
6 15 (2.92%) DNS
7 14 (2.72%) Network Security
7 14 (2.72%) SAN
8 11 (2.14%) DHCP
9 10 (1.95%) Cisco ASA
9 10 (1.95%) VPN
10 9 (1.75%) Cisco IOS
10 9 (1.75%) Wi-Fi
10 9 (1.75%) OSPF
11 8 (1.56%) Broadband
12 6 (1.17%) LDAP
12 6 (1.17%) VoIP
12 6 (1.17%) SSL
12 6 (1.17%) VLAN
13 5 (0.97%) Radio Access Network
Database & Business Intelligence
1 19 (3.70%) SQL Server
2 11 (2.14%) Data Warehouse
3 9 (1.75%) SQL Server Integration Services
4 7 (1.36%) Oracle Database
5 6 (1.17%) DataStage
5 6 (1.17%) Spotfire
6 5 (0.97%) SQL Server Reporting Services
7 4 (0.78%) Relational Database
7 4 (0.78%) DTS
8 3 (0.58%) MySQL
8 3 (0.58%) Crystal Reports
9 2 (0.39%) Cognos Framework Manager
9 2 (0.39%) SQL Server Analysis Services
9 2 (0.39%) DB2
9 2 (0.39%) SQL Server 2005
10 1 (0.19%) QlikView
10 1 (0.19%) SQL Server 2000
10 1 (0.19%) Data Mining
10 1 (0.19%) OLTP
10 1 (0.19%) SQL Server 2012
Development Applications
1 3 (0.58%) TestDirector
1 3 (0.58%) Visual Studio
2 2 (0.39%) Team Foundation Server
3 1 (0.19%) StarTeam
3 1 (0.19%) JIRA
3 1 (0.19%) LabVIEW
3 1 (0.19%) MSI
3 1 (0.19%) PVCS
3 1 (0.19%) Toad
3 1 (0.19%) Redmine
General
1 68 (13.23%) Telecoms
2 64 (12.45%) Finance
3 12 (2.33%) Billing
4 10 (1.95%) Pharmaceutical
5 9 (1.75%) Legal
5 9 (1.75%) Manufacturing
6 8 (1.56%) Marketing
7 7 (1.36%) Military
7 7 (1.36%) Retail
8 6 (1.17%) Advertising
9 5 (0.97%) Local Government
9 5 (0.97%) Banking
9 5 (0.97%) Front Office
10 4 (0.78%) Electronics
10 4 (0.78%) Japanese Language
11 3 (0.58%) Back Office
12 2 (0.39%) Financial Institution
12 2 (0.39%) Automotive
12 2 (0.39%) Law
13 1 (0.19%) Publishing
Job Titles
1 119 (23.15%) Analyst
2 67 (13.04%) Service Manager
3 43 (8.37%) Service Analyst
4 41 (7.98%) Consultant
5 39 (7.59%) Project Manager
6 30 (5.84%) Delivery Manager
7 25 (4.86%) Architect
7 25 (4.86%) Services Delivery Manager
8 22 (4.28%) Support Analyst
9 17 (3.31%) Service Desk Analyst
10 15 (2.92%) Business Analyst
11 14 (2.72%) 1st Line Support
11 14 (2.72%) Transition Manager
12 12 (2.33%) Service Transition Manager
13 11 (2.14%) Applications Manager
13 11 (2.14%) Data Analyst
13 11 (2.14%) Network Engineer
13 11 (2.14%) Systems Analyst
13 11 (2.14%) ITSM Consultant
14 10 (1.95%) Support Engineer
Libraries, Frameworks & Software Standards
1 18 (3.50%) Web Services
2 16 (3.11%) XML
3 14 (2.72%) HTML
4 13 (2.53%) Middleware
5 11 (2.14%) Oracle Fusion
6 10 (1.95%) COM
6 10 (1.95%) CSS
6 10 (1.95%) Ajax
7 7 (1.36%) .NET
8 6 (1.17%) SOAP
9 5 (0.97%) .NET Framework
9 5 (0.97%) SAP Basis
10 4 (0.78%) Application Packaging
11 3 (0.58%) ActiveMQ
12 2 (0.39%) ASP.NET
12 2 (0.39%) DHTML
12 2 (0.39%) WF
13 1 (0.19%) Servlets
Miscellaneous
1 34 (6.61%) Management Information System
2 27 (5.25%) CMDB
3 11 (2.14%) Smart Meter
4 10 (1.95%) Replication
5 9 (1.75%) Computer Science
5 9 (1.75%) Blackberry
5 9 (1.75%) DTV
6 8 (1.56%) NHS
7 6 (1.17%) Clustering
8 5 (0.97%) Statistics
8 5 (0.97%) Physics
8 5 (0.97%) Video Conferencing
8 5 (0.97%) Enterprise Software
9 4 (0.78%) Mobile App
9 4 (0.78%) Data Extraction
9 4 (0.78%) Fat Client
9 4 (0.78%) FMCG
9 4 (0.78%) Thin Client
10 3 (0.58%) Client/Server
10 3 (0.58%) PMI
Operating Systems
1 101 (19.65%) Windows
2 31 (6.03%) Windows Server 2008
3 24 (4.67%) Windows 7
4 23 (4.47%) UNIX
5 18 (3.50%) Linux
6 16 (3.11%) Windows XP
7 13 (2.53%) Windows Server 2003
8 5 (0.97%) Windows Server 2012
9 3 (0.58%) AIX
9 3 (0.58%) Solaris
9 3 (0.58%) Red Hat Enterprise Linux
9 3 (0.58%) Windows 8
10 2 (0.39%) Windows Phone
10 2 (0.39%) Windows 2000
11 1 (0.19%) VMS
11 1 (0.19%) Windows 2000 Server
Processes & Methodologies
1 344 (66.93%) ITIL
2 121 (23.54%) ITSM
3 108 (21.01%) Service Delivery
4 97 (18.87%) Project Management
5 59 (11.48%) PRINCE2
6 54 (10.51%) Change Management
7 43 (8.37%) ITIL V3
8 42 (8.17%) Incident Management
9 41 (7.98%) Problem Management
10 32 (6.23%) CRM
10 32 (6.23%) Stakeholder Management
11 26 (5.06%) Configuration Management
12 25 (4.86%) Supplier Management
13 24 (4.67%) Release Management
14 23 (4.47%) Programme Management
15 21 (4.09%) Migration
15 21 (4.09%) Asset Management
15 21 (4.09%) Continuous Improvement
16 20 (3.89%) Time Management
16 20 (3.89%) Business Continuity
Programming Languages
1 36 (7.00%) SQL
2 14 (2.72%) JavaScript
3 13 (2.53%) PowerShell
4 4 (0.78%) Java
4 4 (0.78%) C#
5 3 (0.58%) VBScript
5 3 (0.58%) C
6 2 (0.39%) VB.NET
7 1 (0.19%) Shell Script
7 1 (0.19%) Perl
7 1 (0.19%) PHP
7 1 (0.19%) T-SQL
7 1 (0.19%) VBA
7 1 (0.19%) VB
Qualifications
1 118 (22.96%) Security Cleared
2 81 (15.76%) SC Cleared
3 54 (10.51%) Degree
4 50 (9.73%) DV Cleared
5 46 (8.95%) ITIL Certification
6 36 (7.00%) Microsoft Certification
7 21 (4.09%) MCSE
8 15 (2.92%) PMI Certification
8 15 (2.92%) MCP
9 13 (2.53%) Cisco Certification
10 12 (2.33%) PMP
10 12 (2.33%) CCNA
11 11 (2.14%) MCTS
12 10 (1.95%) CCNP
12 10 (1.95%) PRINCE2 Certification
12 10 (1.95%) MCITP
13 9 (1.75%) ITIL Foundation Certificate
14 7 (1.36%) MCDST
15 5 (0.97%) CISA
15 5 (0.97%) CISM
Quality Assurance & Compliance
1 46 (8.95%) SLA
2 24 (4.67%) ISO/IEC 27001
3 20 (3.89%) QA
4 15 (2.92%) ISO 9001
5 10 (1.95%) BS15000
6 9 (1.75%) ISO 9000
7 6 (1.17%) PCI DSS
8 5 (0.97%) Sarbanes-Oxley
9 2 (0.39%) Data Quality
9 2 (0.39%) BS25999
9 2 (0.39%) COBIT
10 1 (0.19%) GxP
10 1 (0.19%) JSP 440
10 1 (0.19%) ISO/IEC 20000
System Software
1 45 (8.75%) Active Directory
2 20 (3.89%) Hyper-V
3 17 (3.31%) VMware Infrastructure
4 6 (1.17%) VMware ESXi
4 6 (1.17%) vSphere
4 6 (1.17%) XenApp
5 3 (0.58%) Terminal Services
5 3 (0.58%) XenDesktop
6 1 (0.19%) NLBS
6 1 (0.19%) Xen
6 1 (0.19%) Citrix Presentation Server
6 1 (0.19%) Microsoft App-V
Systems Management
1 14 (2.72%) HP UCMDB
2 13 (2.53%) Backup Exec
3 12 (2.33%) Tivoli
4 8 (1.56%) McAfee ePO
4 8 (1.56%) Netcool
4 8 (1.56%) OVSD
5 7 (1.36%) Netcool/OMNIbus
5 7 (1.36%) SCCM
6 6 (1.17%) Netcool/Webtop
7 5 (0.97%) WSUS
8 4 (0.78%) Cisco Prime
8 4 (0.78%) WhatsUp Gold
9 3 (0.58%) Norton AntiVirus
9 3 (0.58%) Systems Management Server (SMS)
9 3 (0.58%) Forefront Identity Manager
10 2 (0.39%) HP Quality Center
10 2 (0.39%) SCOM
10 2 (0.39%) OpenView
10 2 (0.39%) NetBackup
11 1 (0.19%) WMI
Vendors
1 111 (21.60%) Microsoft
2 49 (9.53%) Remedy
3 47 (9.14%) HP
4 36 (7.00%) Cisco
5 32 (6.23%) Oracle
6 29 (5.64%) ServiceNow
7 28 (5.45%) Citrix
8 25 (4.86%) SAP
9 20 (3.89%) VMware
10 15 (2.92%) BMC
11 13 (2.53%) McAfee
12 11 (2.14%) ComArch
12 11 (2.14%) IBM
13 10 (1.95%) Juniper
13 10 (1.95%) Sophos
14 9 (1.75%) Lumension
15 8 (1.56%) NetApp
15 8 (1.56%) TIBCO
16 7 (1.36%) Salesforce.com
16 7 (1.36%) Business Objects
Buckinghamshire
Interquest - IQ ESM
Rate: £425 - £500 per day
Posted: 2 hours ago
Newbury, Berkshire
HAYS INFORMATION TECHNOLOGY
Rate: £400.00 - £500.00 per day
Posted: Yesterday
Berkshire
Global Technology Solutions Ltd
Rate: £23000 - £25780 per annum
Posted: Yesterday
Southampton, Hampshire
TEKsystems
Rate: £300 - £325 per day
Posted: Yesterday
Slough, Berkshire
Intapeople
Rate: £400 to £450 per day
Posted: Yesterday
Slough, Berkshire
People Source Consulting
Rate: daily rates
Posted: 2 days ago
Staines, Middlesex
Lorien Resourcing
Posted: 4 days ago
Kidlington
Reed Technology - UK Posting Account
Rate: £12 - £13.70 per hour
Posted: 7 days ago
South East England
Real Staffing
Rate: competitive
Posted: 12 days ago
Hook
Hays IT - Uk Posting account
Rate: £300.00 - £370.00 per day
Posted: 19 days ago
Southampton
Novate IT Ltd
Rate: £275 - £300 per day
Posted: 23 days ago