The first table below looks at the demand for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 55 72 69
Rank change year-on-year
+17 -3
Contract jobs citing Service Management 268 213 225
As % of all contract IT jobs located in the South East 2.92% 2.52% 2.28%
As % of the Processes & Methodologies category 4.02% 3.58% 3.31%
Number of daily rates quoted 151 103 111
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £340 £360
Average daily rate % change year-on-year
+10.29% -5.55%
90% offered a daily rate of more than £214 £191 £250
10% offered a daily rate of more than £487 £439 £475
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 8 11 12
Average hourly rate £13.43 £13.35 £15.25
Average hourly rate % change year-on-year
+0.56% -12.45%
90% offered a hourly rate of more than £11.63 £11.00 £9.55
10% offered a hourly rate of more than £15.50 £16.65 £16.90
UK excluding London average hourly rate £14.38 £14.00 £16.00
% change year-on-year
+2.67% -12.50%
Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6664 5946 6806
As % of all contract IT jobs located in the South East 72.64% 70.23% 68.94%
Number of daily rates quoted 3661 3169 3242
Average daily rate £375 £375 £370
Average daily rate % change year-on-year
- +1.48%
90% offered a daily rate of more than £240 £250 £250
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 247 260 316
Average hourly rate £25.00 £27.50 £35.00
Average hourly rate % change year-on-year
-9.09% -21.42%
90% offered a hourly rate of more than £12.50 £12.90 £13.80
10% offered a hourly rate of more than £55.00 £42.50 £47.50
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Service Management
England

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 25 July 2014.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +8 80 £425 +27.34% 14
Hampshire 0 60 £358 +5.14% 14
Buckinghamshire -11 47 £350 +7.69% 7
Surrey +20 38 £351 -9.54% 12
West Sussex +5 13 £200 -54.28% 3
Oxfordshire -2 12 £450 +36.36% 2
Kent +5 7 £300 - 4
Middlesex -5 4 £500 +33.33% 4
East Sussex -5 2 £350 +7.69% 1
Home Counties - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 25 July 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 347 (66.86%) ITIL
2 119 (22.93%) Security Cleared
3 117 (22.54%) ITSM
4 115 (22.16%) Microsoft
5 106 (20.42%) Windows
5 106 (20.42%) Service Delivery
6 99 (19.08%) Project Management
7 81 (15.61%) SC Cleared
8 70 (13.49%) Telecoms
9 65 (12.52%) Finance
10 63 (12.14%) MS Excel
11 61 (11.75%) PRINCE2
12 56 (10.79%) Change Management
12 56 (10.79%) Degree
13 51 (9.83%) DV Cleared
14 50 (9.63%) Active Directory
15 49 (9.44%) Remedy
16 48 (9.25%) HP
17 46 (8.86%) ITIL Certification
18 45 (8.67%) SLA
19 44 (8.48%) ITIL V3
20 42 (8.09%) Incident Management
21 40 (7.71%) Problem Management
21 40 (7.71%) Microsoft Certification
22 39 (7.51%) Cisco
23 38 (7.32%) WAN
24 36 (6.94%) SQL
24 36 (6.94%) MS Office
25 34 (6.55%) Oracle
25 34 (6.55%) Management Information System

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 25 July 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 25 (4.82%) SharePoint
2 19 (3.66%) MS Exchange
3 16 (3.08%) Lync
4 11 (2.12%) Exchange Server 2003
5 10 (1.93%) BizTalk Server
6 8 (1.54%) Blackberry Enterprise Server
6 8 (1.54%) CMS
7 6 (1.16%) IIS
7 6 (1.16%) IBM Notes
8 4 (0.77%) Apache
8 4 (0.77%) Tomcat
8 4 (0.77%) Live Communications Server
8 4 (0.77%) Exchange Server 2010
9 3 (0.58%) SAS
10 2 (0.39%) TIBCO EMS
10 2 (0.39%) Office Communications Server
10 2 (0.39%) Lotus Domino
10 2 (0.39%) Exchange Server 2013
11 1 (0.19%) WebLogic
11 1 (0.19%) Mule
Applications
1 63 (12.14%) MS Excel
2 36 (6.94%) MS Office
3 28 (5.39%) MS PowerPoint
4 23 (4.43%) MS Project
5 19 (3.66%) MS Visio
6 9 (1.73%) Spreadsheet
Business Applications
1 21 (4.05%) Remedy ITSM
2 14 (2.70%) Oracle EBS
3 8 (1.54%) Maximo
3 8 (1.54%) Dynamics CRM
4 4 (0.77%) SAP Oil and Gas
5 3 (0.58%) SAP SM
5 3 (0.58%) SAP CRM
5 3 (0.58%) Oracle Financials
6 2 (0.39%) BusinessWorks
6 2 (0.39%) Oracle Applications
6 2 (0.39%) Dynamics AX
7 1 (0.19%) Remedy AR System
7 1 (0.19%) SAP IS-U
Cloud Services
1 12 (2.31%) Cloud Computing
2 11 (2.12%) SaaS
3 5 (0.96%) Office 365
4 4 (0.77%) Microsoft Azure
5 3 (0.58%) Amazon AWS
Communications & Networking
1 38 (7.32%) WAN
2 31 (5.97%) LAN
3 23 (4.43%) Firewall
4 18 (3.47%) DNS
4 18 (3.47%) SAN
4 18 (3.47%) Internet
5 16 (3.08%) TCP/IP
6 14 (2.70%) Network Security
7 11 (2.12%) VPN
7 11 (2.12%) DHCP
8 10 (1.93%) Cisco ASA
9 9 (1.73%) Cisco IOS
9 9 (1.73%) Wi-Fi
9 9 (1.73%) OSPF
10 8 (1.54%) Broadband
11 7 (1.35%) LDAP
11 7 (1.35%) SSL
12 6 (1.16%) PBX
12 6 (1.16%) VoIP
12 6 (1.16%) VLAN
Database & Business Intelligence
1 20 (3.85%) SQL Server
2 11 (2.12%) Data Warehouse
3 9 (1.73%) SQL Server Integration Services
4 7 (1.35%) Oracle Database
5 6 (1.16%) Spotfire
5 6 (1.16%) DataStage
6 5 (0.96%) MySQL
6 5 (0.96%) SQL Server Reporting Services
7 4 (0.77%) DTS
7 4 (0.77%) Relational Database
8 3 (0.58%) Crystal Reports
9 2 (0.39%) Oracle Reports
9 2 (0.39%) DB2
9 2 (0.39%) SQL Server 2005
9 2 (0.39%) BusinessObjects
9 2 (0.39%) Cognos Framework Manager
9 2 (0.39%) SQL Server Analysis Services
10 1 (0.19%) SQL Server 2012
10 1 (0.19%) SQL Server 2000
10 1 (0.19%) QlikView
Development Applications
1 3 (0.58%) TestDirector
1 3 (0.58%) Visual Studio
2 2 (0.39%) Team Foundation Server
3 1 (0.19%) Redmine
3 1 (0.19%) PVCS
3 1 (0.19%) Toad
3 1 (0.19%) MSI
3 1 (0.19%) LabVIEW
3 1 (0.19%) StarTeam
3 1 (0.19%) JIRA
General
1 70 (13.49%) Telecoms
2 65 (12.52%) Finance
3 11 (2.12%) Billing
4 10 (1.93%) Pharmaceutical
5 9 (1.73%) Legal
5 9 (1.73%) Manufacturing
6 8 (1.54%) Military
6 8 (1.54%) Retail
6 8 (1.54%) Marketing
7 6 (1.16%) Advertising
8 5 (0.96%) Banking
8 5 (0.96%) Front Office
8 5 (0.96%) Local Government
9 4 (0.77%) Japanese Language
9 4 (0.77%) Electronics
10 2 (0.39%) Back Office
10 2 (0.39%) Financial Institution
10 2 (0.39%) Automotive
10 2 (0.39%) Law
11 1 (0.19%) Publishing
Job Titles
1 117 (22.54%) Analyst
2 68 (13.10%) Service Manager
3 45 (8.67%) Consultant
4 43 (8.29%) Service Analyst
5 39 (7.51%) Project Manager
6 29 (5.59%) Delivery Manager
7 26 (5.01%) Architect
8 25 (4.82%) Services Delivery Manager
9 22 (4.24%) Support Analyst
10 17 (3.28%) Service Desk Analyst
11 15 (2.89%) Business Analyst
12 14 (2.70%) 1st Line Support
12 14 (2.70%) Transition Manager
13 12 (2.31%) ITSM Consultant
13 12 (2.31%) Service Transition Manager
13 12 (2.31%) Support Engineer
14 11 (2.12%) Systems Analyst
14 11 (2.12%) Network Engineer
14 11 (2.12%) Data Analyst
14 11 (2.12%) Technical Manager
Libraries, Frameworks & Software Standards
1 19 (3.66%) Web Services
2 17 (3.28%) XML
3 15 (2.89%) HTML
4 12 (2.31%) Middleware
5 11 (2.12%) COM
5 11 (2.12%) CSS
5 11 (2.12%) Ajax
5 11 (2.12%) Oracle Fusion
6 7 (1.35%) SOAP
6 7 (1.35%) .NET
7 5 (0.96%) .NET Framework
8 4 (0.77%) Application Packaging
8 4 (0.77%) SAP Basis
9 3 (0.58%) ActiveMQ
10 2 (0.39%) DHTML
10 2 (0.39%) WF
10 2 (0.39%) ASP.NET
10 2 (0.39%) VXML
11 1 (0.19%) Servlets
Miscellaneous
1 34 (6.55%) Management Information System
2 28 (5.39%) CMDB
3 11 (2.12%) Smart Meter
4 10 (1.93%) Replication
5 9 (1.73%) Blackberry
5 9 (1.73%) DTV
6 8 (1.54%) NHS
6 8 (1.54%) Computer Science
7 6 (1.16%) Clustering
8 5 (0.96%) Statistics
8 5 (0.96%) Physics
8 5 (0.96%) Video Conferencing
8 5 (0.96%) Enterprise Software
9 4 (0.77%) Mobile App
9 4 (0.77%) FMCG
9 4 (0.77%) Data Extraction
9 4 (0.77%) Fat Client
9 4 (0.77%) IVR
9 4 (0.77%) Thin Client
10 3 (0.58%) PMI
Operating Systems
1 106 (20.42%) Windows
2 31 (5.97%) Windows Server 2008
3 25 (4.82%) UNIX
4 24 (4.62%) Windows 7
5 19 (3.66%) Linux
6 16 (3.08%) Windows XP
7 13 (2.50%) Windows Server 2003
8 5 (0.96%) Windows Server 2012
9 4 (0.77%) Red Hat Enterprise Linux
9 4 (0.77%) Solaris
10 3 (0.58%) AIX
10 3 (0.58%) Windows 8
11 2 (0.39%) Windows Phone
11 2 (0.39%) Windows 2000
12 1 (0.19%) VMS
12 1 (0.19%) HPUX
12 1 (0.19%) Windows 2000 Server
Processes & Methodologies
1 347 (66.86%) ITIL
2 117 (22.54%) ITSM
3 106 (20.42%) Service Delivery
4 99 (19.08%) Project Management
5 61 (11.75%) PRINCE2
6 56 (10.79%) Change Management
7 44 (8.48%) ITIL V3
8 42 (8.09%) Incident Management
9 40 (7.71%) Problem Management
10 32 (6.17%) Stakeholder Management
11 31 (5.97%) CRM
12 26 (5.01%) Configuration Management
12 26 (5.01%) Release Management
13 25 (4.82%) Supplier Management
14 23 (4.43%) Programme Management
15 21 (4.05%) Asset Management
15 21 (4.05%) Migration
16 20 (3.85%) Business Continuity
16 20 (3.85%) Time Management
16 20 (3.85%) Continuous Improvement
Programming Languages
1 36 (6.94%) SQL
2 15 (2.89%) JavaScript
3 13 (2.50%) PowerShell
4 4 (0.77%) C#
4 4 (0.77%) Java
5 3 (0.58%) VBScript
5 3 (0.58%) C
6 2 (0.39%) VB.NET
7 1 (0.19%) VBA
7 1 (0.19%) Shell Script
7 1 (0.19%) VB
7 1 (0.19%) T-SQL
7 1 (0.19%) Perl
7 1 (0.19%) PHP
Qualifications
1 119 (22.93%) Security Cleared
2 81 (15.61%) SC Cleared
3 56 (10.79%) Degree
4 51 (9.83%) DV Cleared
5 46 (8.86%) ITIL Certification
6 40 (7.71%) Microsoft Certification
7 22 (4.24%) MCSE
8 15 (2.89%) MCP
8 15 (2.89%) PMI Certification
9 14 (2.70%) MCTS
10 13 (2.50%) MCITP
10 13 (2.50%) Cisco Certification
11 12 (2.31%) CCNA
11 12 (2.31%) PMP
12 10 (1.93%) PRINCE2 Certification
12 10 (1.93%) CCNP
13 7 (1.35%) MCDST
13 7 (1.35%) ITIL Foundation Certificate
14 5 (0.96%) CISA
14 5 (0.96%) CISM
Quality Assurance & Compliance
1 45 (8.67%) SLA
2 24 (4.62%) ISO/IEC 27001
3 20 (3.85%) QA
4 15 (2.89%) ISO 9001
5 10 (1.93%) BS15000
6 9 (1.73%) ISO 9000
7 6 (1.16%) PCI DSS
8 5 (0.96%) Sarbanes-Oxley
9 2 (0.39%) COBIT
9 2 (0.39%) Data Quality
9 2 (0.39%) BS25999
10 1 (0.19%) ISO/IEC 20000
10 1 (0.19%) JSP 440
10 1 (0.19%) GxP
System Software
1 50 (9.63%) Active Directory
2 20 (3.85%) VMware Infrastructure
2 20 (3.85%) Hyper-V
3 6 (1.16%) XenApp
3 6 (1.16%) vSphere
3 6 (1.16%) VMware ESXi
4 3 (0.58%) XenDesktop
4 3 (0.58%) Terminal Services
5 1 (0.19%) Microsoft App-V
5 1 (0.19%) Xen
5 1 (0.19%) NLBS
5 1 (0.19%) Citrix Presentation Server
Systems Management
1 15 (2.89%) HP UCMDB
2 13 (2.50%) Backup Exec
3 12 (2.31%) Tivoli
4 8 (1.54%) Netcool
4 8 (1.54%) OVSD
4 8 (1.54%) McAfee ePO
5 7 (1.35%) SCCM
5 7 (1.35%) Netcool/OMNIbus
6 6 (1.16%) Netcool/Webtop
7 5 (0.96%) WSUS
8 4 (0.77%) WhatsUp Gold
8 4 (0.77%) Cisco Prime
9 3 (0.58%) Forefront Identity Manager
9 3 (0.58%) Norton AntiVirus
9 3 (0.58%) Systems Management Server (SMS)
10 2 (0.39%) OpenView
10 2 (0.39%) NetBackup
10 2 (0.39%) SCOM
10 2 (0.39%) HP Quality Center
11 1 (0.19%) SolarWinds Orion
Vendors
1 115 (22.16%) Microsoft
2 49 (9.44%) Remedy
3 48 (9.25%) HP
4 39 (7.51%) Cisco
5 34 (6.55%) Oracle
6 30 (5.78%) ServiceNow
7 28 (5.39%) Citrix
8 26 (5.01%) SAP
9 23 (4.43%) VMware
10 15 (2.89%) BMC
11 13 (2.50%) McAfee
12 11 (2.12%) IBM
12 11 (2.12%) ComArch
13 10 (1.93%) Sophos
13 10 (1.93%) Juniper
14 9 (1.73%) Business Objects
14 9 (1.73%) Lumension
15 8 (1.54%) TIBCO
15 8 (1.54%) NetApp
15 8 (1.54%) Lotus
Staines, Middlesex
Lorien Resourcing
Posted: 5 hours ago
Kidlington
Reed Technology - UK Posting Account
Rate: £12 - £13.70 per hour
Posted: 3 days ago
Middlesex
Think IT Recruitment
Rate: £450 - £550 per day
Posted: 4 days ago
Reading, Berkshire
Coal IT Services
Rate: From £400 to £425 per day
Posted: 4 days ago
Surrey
Volt
Posted: 4 days ago
Windsor, Berkshire
Lorien Resourcing
Posted: 4 days ago
Camberley, Surrey
ARC IT Recruitment Ltd
Posted: 5 days ago
Newbury
Hays IT - Uk Posting account
Rate: £400.00 - £500.00 per day
Posted: 7 days ago
South East England
Real Staffing
Rate: competitive
Posted: 7 days ago
Hook
Hays IT - Uk Posting account
Rate: £300.00 - £370.00 per day
Posted: 14 days ago
Southampton
Novate IT Ltd
Rate: £275 - £300 per day
Posted: 18 days ago