The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 50 67 52
Rank change year-on-year
+17 -15
Contract jobs citing Service Management 305 263 291
As % of all contract IT jobs located in the South East 3.56% 2.76% 3.40%
As % of the Processes & Methodologies category 4.48% 3.57% 4.57%
Number of daily rates quoted 158 122 157
Average daily rate £418 £400 £375
Average daily rate % change year-on-year
+4.37% +6.66%
90% offered a daily rate of more than £250 £265 £270
10% offered a daily rate of more than £608 £500 £500
UK excluding London average daily rate £380 £375 £363
% change year-on-year
+1.33% +3.44%
Number of hourly rates quoted 18 25 16
Average hourly rate £13.75 £15.00 £13.50
Average hourly rate % change year-on-year
-8.33% +11.11%
90% offered a hourly rate of more than £11.40 £11.75 £12.68
10% offered a hourly rate of more than £16.20 £26.50 £84.63
UK excluding London average hourly rate £14.00 £15.40 £15.50
% change year-on-year
-9.06% -0.67%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6811 7377 6371
As % of all contract IT jobs located in the South East 79.55% 77.31% 74.46%
Number of daily rates quoted 4182 4043 3391
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £275 £275 £260
10% offered a daily rate of more than £550 £525 £505
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 292 240 269
Average hourly rate £45.00 £30.00 £22.50
Average hourly rate % change year-on-year
+50.00% +33.33%
90% offered a hourly rate of more than £12.50 £12.43 £11.90
10% offered a hourly rate of more than £62.00 £47.50 £47.50
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 10 February 2016.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 10 February 2016.

Service Management Hourly Rate Histogram in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +40 107 £370 -7.50% 14
Berkshire +18 102 £450 +12.50% 19
Buckinghamshire -7 29 £390 +11.42% 5
Surrey -25 27 £420 +9.66% 8
Middlesex +3 11 £450 +5.88%
Oxfordshire -4 9 £389 -12.39% 6
West Sussex +3 7 £260 -42.22% 3
East Sussex +10 1 - -
Sussex - 1 £250 -
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 10 February 2016, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 360 (59.50%) ITIL
2 168 (27.77%) Security Cleared
3 117 (19.34%) Microsoft
4 115 (19.01%) ITSM
5 113 (18.68%) Service Delivery
6 112 (18.51%) Finance
6 112 (18.51%) Windows
7 109 (18.02%) Incident Management
8 95 (15.70%) SC Cleared
9 85 (14.05%) Telecoms
10 78 (12.89%) DV Cleared
11 76 (12.56%) ITIL V3
12 73 (12.07%) SLA
13 68 (11.24%) Active Directory
14 65 (10.74%) SQL
15 63 (10.41%) Project Management
16 61 (10.08%) Data Centre
17 60 (9.92%) CRM
18 56 (9.26%) Change Management
19 55 (9.09%) ITIL Certification
19 55 (9.09%) Cisco
20 53 (8.76%) Agile Software Development
21 51 (8.43%) Oracle
21 51 (8.43%) Problem Management
22 50 (8.26%) Ticket Management
23 46 (7.60%) MS Office
23 46 (7.60%) DNS
24 45 (7.44%) Unix
25 44 (7.27%) Microsoft Certification
25 44 (7.27%) Degree

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 10 February 2016, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 31 (5.12%) CMS
2 24 (3.97%) SharePoint
3 19 (3.14%) OpenStack
4 12 (1.98%) MS Exchange
5 11 (1.82%) IIS
6 9 (1.49%) Skype for Business
7 8 (1.32%) Apache
7 8 (1.32%) WebLogic
8 7 (1.16%) Exchange Server 2010
9 6 (0.99%) Tomcat
10 5 (0.83%) Blackberry Enterprise Server
10 5 (0.83%) SharePoint 2013
10 5 (0.83%) WebSphere
11 4 (0.66%) Exchange Server 2013
11 4 (0.66%) Oracle SOA Suite
12 2 (0.33%) IBM Notes
13 1 (0.17%) Exchange Server 2003
13 1 (0.17%) Exchange Server 2007
13 1 (0.17%) MS Project Server
13 1 (0.17%) Oracle Application Server
Applications
1 46 (7.60%) MS Office
2 38 (6.28%) MS Excel
3 13 (2.15%) MS Project
4 12 (1.98%) MS PowerPoint
5 11 (1.82%) MS Visio
6 3 (0.50%) Spreadsheet
7 1 (0.17%) Adobe Creative Suite
7 1 (0.17%) ProjectWise
Business Applications
1 13 (2.15%) Remedy ITSM
2 4 (0.66%) Oracle BPM
3 2 (0.33%) Unit4 Business World
4 1 (0.17%) Dynamics CRM
4 1 (0.17%) Exstream
4 1 (0.17%) Minerva
4 1 (0.17%) Oracle Applications
4 1 (0.17%) Oracle ERP
4 1 (0.17%) SAP CCM
4 1 (0.17%) SAP ERP
Cloud Services
1 28 (4.63%) Microsoft Azure
2 20 (3.31%) Azure Active Directory
3 17 (2.81%) Amazon AWS
4 12 (1.98%) Office 365
5 6 (0.99%) Cloud Computing
5 6 (0.99%) SaaS
6 4 (0.66%) IaaS
7 2 (0.33%) Amazon CloudWatch
7 2 (0.33%) Amazon EC2
7 2 (0.33%) AWS CloudFormation
7 2 (0.33%) Google Cloud Platform
7 2 (0.33%) PaaS
Communications & Networking
1 46 (7.60%) DNS
2 40 (6.61%) LAN
3 30 (4.96%) Firewall
4 26 (4.30%) SAN
5 22 (3.64%) MPLS
6 21 (3.47%) WAN
7 18 (2.98%) NAS
8 17 (2.81%) Multicast
8 17 (2.81%) TCP/IP
8 17 (2.81%) VLAN
9 16 (2.64%) Network Security
10 13 (2.15%) SSL
11 12 (1.98%) Internet
11 12 (1.98%) VPN
12 11 (1.82%) Wireless
13 8 (1.32%) Ethernet
13 8 (1.32%) LDAP
14 7 (1.16%) MVNO
15 6 (0.99%) 4G
15 6 (0.99%) Radio Access Network
Database & Business Intelligence
1 43 (7.11%) SQL Server
2 16 (2.64%) Azure SQL Database
3 13 (2.15%) Data Warehouse
4 8 (1.32%) Oracle Database
5 7 (1.16%) DB2
5 7 (1.16%) OLTP
6 6 (0.99%) Data Mining
6 6 (0.99%) QlikView
7 5 (0.83%) Oracle Database 10g
7 5 (0.83%) Oracle Database 11g
7 5 (0.83%) Oracle Reports
7 5 (0.83%) SQL Server 2008
8 4 (0.66%) EDRMS
9 3 (0.50%) SQL Server Analysis Services
10 2 (0.33%) BusinessObjects
10 2 (0.33%) DB2 UDB
10 2 (0.33%) Hadoop
10 2 (0.33%) PowerCenter
10 2 (0.33%) Relational Database
10 2 (0.33%) SQL Server Integration Services
Development Applications
1 29 (4.79%) JIRA
2 21 (3.47%) Subversion
3 19 (3.14%) Ant
3 19 (3.14%) Git (software)
3 19 (3.14%) Hudson
3 19 (3.14%) Jenkins
3 19 (3.14%) Maven
4 16 (2.64%) Team Foundation Server
5 8 (1.32%) Visual Studio
6 7 (1.16%) MSI
7 2 (0.33%) PVCS
7 2 (0.33%) StarTeam
8 1 (0.17%) CA Gen
8 1 (0.17%) Selenium
8 1 (0.17%) SoapUI
8 1 (0.17%) Sonatype Nexus
8 1 (0.17%) Talend Open Studio
General
1 112 (18.51%) Finance
2 85 (14.05%) Telecoms
3 26 (4.30%) Billing
4 21 (3.47%) Front Office
5 14 (2.31%) Retail
6 12 (1.98%) Banking
7 10 (1.65%) Publishing
8 5 (0.83%) Back Office
8 5 (0.83%) Manufacturing
8 5 (0.83%) Marketing
9 2 (0.33%) Advertising
9 2 (0.33%) Local Government
10 1 (0.17%) Automotive
10 1 (0.17%) Investment Banking
10 1 (0.17%) Law
10 1 (0.17%) Legal
10 1 (0.17%) Multimedia
Job Titles
1 114 (18.84%) Analyst
2 84 (13.88%) Architect
3 80 (13.22%) Service Manager
4 47 (7.77%) Delivery Manager
5 44 (7.27%) Service Analyst
6 43 (7.11%) Services Delivery Manager
7 37 (6.12%) Incident Manager
7 37 (6.12%) Project Manager
8 35 (5.79%) Service Desk Engineer
9 27 (4.46%) Service Desk Analyst
10 23 (3.80%) Support Engineer
11 21 (3.47%) Consultant
11 21 (3.47%) Support Analyst
12 19 (3.14%) IT Analyst
13 18 (2.98%) Security Architect
13 18 (2.98%) Telecoms Engineer
14 17 (2.81%) 1st Line Support
14 17 (2.81%) DevOps Engineer
14 17 (2.81%) IT Manager
14 17 (2.81%) IT Support
Libraries, Frameworks & Software Standards
1 19 (3.14%) .NET
2 14 (2.31%) Middleware
3 11 (1.82%) Web Services
4 10 (1.65%) .NET Framework
5 7 (1.16%) J2EE
6 5 (0.83%) HTML
6 5 (0.83%) Java EE
6 5 (0.83%) Oracle Fusion
7 4 (0.66%) CSS
7 4 (0.66%) Spring
8 3 (0.50%) WebCenter
8 3 (0.50%) XML
9 2 (0.33%) JSON
10 1 (0.17%) 802.1X
10 1 (0.17%) boto
10 1 (0.17%) HTML5
10 1 (0.17%) MDX
10 1 (0.17%) REST
10 1 (0.17%) Servlets
10 1 (0.17%) XML Messaging
Miscellaneous
1 61 (10.08%) Data Centre
2 41 (6.78%) Analytical Skills
3 28 (4.63%) Management Information System
4 19 (3.14%) Computer Science
5 18 (2.98%) Enterprise Software
6 14 (2.31%) CESG
6 14 (2.31%) CESG CLAS
6 14 (2.31%) PKI
7 11 (1.82%) CMDB
8 10 (1.65%) Smart Meter
9 8 (1.32%) N-Tier
10 7 (1.16%) Client/Server
10 7 (1.16%) Clustering
10 7 (1.16%) SecurID
10 7 (1.16%) Video Conferencing
11 5 (0.83%) HACMP
11 5 (0.83%) Mainframe
11 5 (0.83%) Performance Metrics
11 5 (0.83%) Replication
12 4 (0.66%) Blackberry
Operating Systems
1 112 (18.51%) Windows
2 45 (7.44%) Unix
3 40 (6.61%) Windows Server
4 37 (6.12%) Linux
5 25 (4.13%) Windows Server 2008
6 23 (3.80%) Windows Server 2012
7 20 (3.31%) Windows 7
8 17 (2.81%) VMS
9 12 (1.98%) Windows Server 2003
9 12 (1.98%) Windows XP
10 11 (1.82%) Solaris
11 10 (1.65%) Red Hat Enterprise Linux
12 9 (1.49%) Windows 8
13 8 (1.32%) Windows Vista
14 7 (1.16%) AIX
15 5 (0.83%) CentOS
15 5 (0.83%) Ubuntu
16 3 (0.50%) Apple iOS
16 3 (0.50%) Windows 10
16 3 (0.50%) zOS
Processes & Methodologies
1 360 (59.50%) ITIL
2 115 (19.01%) ITSM
3 113 (18.68%) Service Delivery
4 109 (18.02%) Incident Management
5 76 (12.56%) ITIL V3
6 63 (10.41%) Project Management
7 60 (9.92%) CRM
8 56 (9.26%) Change Management
9 53 (8.76%) Agile Software Development
10 51 (8.43%) Problem Management
11 50 (8.26%) Ticket Management
12 42 (6.94%) PRINCE2
13 39 (6.45%) Configuration Management
14 35 (5.79%) Continuous Improvement
15 32 (5.29%) eTOM
16 30 (4.96%) Stakeholder Management
17 28 (4.63%) Migration
18 27 (4.46%) DevOps
19 25 (4.13%) TOGAF
19 25 (4.13%) Use Case
Programming Languages
1 65 (10.74%) SQL
2 41 (6.78%) PowerShell
3 19 (3.14%) Python
3 19 (3.14%) Ruby
4 16 (2.64%) Java
5 10 (1.65%) C
6 9 (1.49%) JavaScript
7 5 (0.83%) Perl
7 5 (0.83%) PL/SQL
7 5 (0.83%) Shell Script
8 4 (0.66%) C#
8 4 (0.66%) VB
9 3 (0.50%) COBOL
9 3 (0.50%) VB.NET
9 3 (0.50%) VB6
10 2 (0.33%) JCL
11 1 (0.17%) C-shell
11 1 (0.17%) VBA
11 1 (0.17%) VBScript
Qualifications
1 168 (27.77%) Security Cleared
2 95 (15.70%) SC Cleared
3 78 (12.89%) DV Cleared
4 55 (9.09%) ITIL Certification
5 44 (7.27%) Degree
5 44 (7.27%) Microsoft Certification
6 32 (5.29%) MCSE
7 29 (4.79%) Cisco Certification
8 24 (3.97%) ITIL Foundation Certificate
9 23 (3.80%) CCNA
10 18 (2.98%) CISSP
11 15 (2.48%) MCP
12 14 (2.31%) CESG Certified Professional
12 14 (2.31%) CISM
12 14 (2.31%) CLAS
13 8 (1.32%) MCITP
13 8 (1.32%) MCTS
14 7 (1.16%) PRINCE2 Practitioner
15 6 (0.99%) APMP
15 6 (0.99%) BPSS Clearance
Quality Assurance & Compliance
1 73 (12.07%) SLA
2 12 (1.98%) QA
3 8 (1.32%) Disclosure Scotland
4 7 (1.16%) ISO 9001
5 4 (0.66%) COBIT
5 4 (0.66%) TickIT
6 3 (0.50%) PCI DSS
7 2 (0.33%) ISO/IEC 27001
7 2 (0.33%) JSP 440
7 2 (0.33%) PMBOK
8 1 (0.17%) Data Quality
8 1 (0.17%) ISO/IEC 20000
8 1 (0.17%) RMADS
8 1 (0.17%) Sarbanes-Oxley
System Software
1 68 (11.24%) Active Directory
2 33 (5.45%) VMware Infrastructure
3 18 (2.98%) Docker
4 16 (2.64%) Hyper-V
5 5 (0.83%) GPFS
5 5 (0.83%) NFS
5 5 (0.83%) UAG
5 5 (0.83%) VMware ESXi
6 4 (0.66%) vSphere
7 3 (0.50%) Terminal Services
7 3 (0.50%) XenApp
8 2 (0.33%) BitLocker
8 2 (0.33%) Terminal Server
8 2 (0.33%) Veritas Cluster Server
8 2 (0.33%) XenDesktop
9 1 (0.17%) VMware Server
Systems Management
1 31 (5.12%) SCCM
1 31 (5.12%) SCOM
2 20 (3.31%) Ansible
2 20 (3.31%) Opscode Chef
2 20 (3.31%) Puppet
3 12 (1.98%) OVSD
4 8 (1.32%) OpenView Configuration Management
5 6 (0.99%) WSUS
6 4 (0.66%) SCVMM
7 3 (0.50%) Forefront Identity Manager
7 3 (0.50%) Oracle Identity Management
8 2 (0.33%) MIMEsweeper
8 2 (0.33%) MOM
8 2 (0.33%) NetBackup
8 2 (0.33%) OpenView
8 2 (0.33%) SolarWinds Orion
9 1 (0.17%) Backup Exec
9 1 (0.17%) Nagios
9 1 (0.17%) Norton AntiVirus
9 1 (0.17%) ZENworks
Vendors
1 117 (19.34%) Microsoft
2 55 (9.09%) Cisco
3 51 (8.43%) Oracle
4 42 (6.94%) VMware
5 39 (6.45%) NetApp
6 32 (5.29%) Huawei
7 30 (4.96%) HP
8 28 (4.63%) ServiceNow
9 19 (3.14%) Splunk
10 18 (2.98%) Dell
11 16 (2.64%) Remedy
12 11 (1.82%) Citrix
12 11 (1.82%) Juniper
13 10 (1.65%) BMC
13 10 (1.65%) CheckPoint
13 10 (1.65%) Nokia
14 9 (1.49%) Intel Security
15 8 (1.32%) Blue Coat
15 8 (1.32%) Ericsson
15 8 (1.32%) SAP
Havant, Hampshire
Executive Recruitment Services (ERS)
Rate: £45 per hour
Posted: 2 days ago
Berkshire
Square One Resources
Rate: Up to £500 per day
Posted: 2 days ago
Wokingham, Berkshire
Venturi
Rate: £400 - £500 per day
Posted: 6 days ago
Winchester, Hampshire
Connectus
Rate: £300 - £350 per day
Posted: 6 days ago
Oxford, Oxfordshire
Jenrick IT
Rate: £380 - £400 per day
Posted: 6 days ago
West Sussex
Comtecs
Rate: £450 - £500 Per Day
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Harvey Nash plc
Posted: 6 days ago
Berkshire
Vivid Resourcing
Rate: £200 - 250 per day
Posted: 6 days ago
South East England
Lawrence Harvey
Rate: £500 - £525 per day
Posted: 8 days ago