The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 55 60 73
Rank change year-on-year
+5 +13
Contract jobs citing Service Management 305 277 200
As % of all contract IT jobs located in the South East 3.26% 3.09% 2.41%
As % of the Processes & Methodologies category 4.23% 4.17% 3.35%
Number of daily rates quoted 140 161 88
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£398 £374 £350
Average daily rate % change year-on-year
+6.33% +6.80%
90% offered a daily rate of more than £266 £192 £208
10% offered a daily rate of more than £525 £488 £441
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 16 8 10
Average hourly rate £13.35 £14.94 £13.35
Average hourly rate % change year-on-year
-10.62% +11.89%
90% offered a hourly rate of more than £12.47 £11.63 £11.90
10% offered a hourly rate of more than £18.00 £17.20 £16.99
UK excluding London average hourly rate £13.35 £16.00 £14.00
% change year-on-year
-16.56% +14.28%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7214 6642 5966
As % of all contract IT jobs located in the South East 77.10% 74.15% 71.89%
Number of daily rates quoted 4214 3656 3114
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £275 £245 £250
10% offered a daily rate of more than £513 £500 £520
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 241 256 275
Average hourly rate £22.83 £27.00 £30.00
Average hourly rate % change year-on-year
-15.44% -10.00%
90% offered a hourly rate of more than £12.35 £13.00 £13.50
10% offered a hourly rate of more than £47.50 £55.00 £42.50
UK excluding London average hourly rate £30.00 £28.50 £30.50
% change year-on-year
+5.26% -6.55%

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 3 July 2015.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +21 104 £363 -14.70% 23
Buckinghamshire +12 64 £300 -14.28% 10
Hampshire -17 55 £376 +4.51% 12
Surrey -4 40 £475 +35.52% 9
Oxfordshire -7 23 £450 - 4
Middlesex +8 7 £390 -2.50%
East Sussex -11 4 - - 1
West Sussex -17 4 £456 +23.72% 4
Kent -6 3 £296 +7.63% 2
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 3 July 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 450 (65.98%) ITIL
2 142 (20.82%) Security Cleared
3 136 (19.94%) ITSM
4 117 (17.16%) Microsoft
5 116 (17.01%) SC Cleared
6 115 (16.86%) Service Delivery
7 113 (16.57%) Telecoms
8 108 (15.84%) MS Office
9 107 (15.69%) Finance
10 104 (15.25%) Project Management
11 96 (14.08%) HP
12 90 (13.20%) SLA
12 90 (13.20%) Analytical Skills
13 87 (12.76%) Windows
14 79 (11.58%) Change Management
14 79 (11.58%) Incident Management
15 69 (10.12%) SQL
16 68 (9.97%) MS Excel
17 63 (9.24%) Degree
18 59 (8.65%) Cisco
19 56 (8.21%) Management Information System
20 54 (7.92%) DV Cleared
21 53 (7.77%) PRINCE2
22 48 (7.04%) Problem Management
23 47 (6.89%) Active Directory
24 46 (6.74%) ITIL Certification
25 44 (6.45%) DNS
25 44 (6.45%) Remedy
26 43 (6.30%) BMC
27 42 (6.16%) ServiceNow

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 3 July 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 40 (5.87%) CMS
2 23 (3.37%) IBM Notes
3 19 (2.79%) MS Exchange
4 17 (2.49%) SharePoint
5 12 (1.76%) IIS
6 7 (1.03%) Lync
7 5 (0.73%) Office Communications Server
7 5 (0.73%) GroupWise
8 4 (0.59%) Apache
8 4 (0.59%) Sitecore CMS
8 4 (0.59%) WebSphere
8 4 (0.59%) WordPress
8 4 (0.59%) SharePoint 2013
9 3 (0.44%) Exchange Server 2013
9 3 (0.44%) Exchange Server 2010
9 3 (0.44%) Tomcat
9 3 (0.44%) Oracle Workflow
10 2 (0.29%) Exchange Server 2003
10 2 (0.29%) WebLogic Portal
10 2 (0.29%) WebLogic
Applications
1 108 (15.84%) MS Office
2 68 (9.97%) MS Excel
3 21 (3.08%) MS PowerPoint
4 16 (2.35%) MS Project
5 15 (2.20%) MS Visio
6 6 (0.88%) Spreadsheet
Business Applications
1 24 (3.52%) Remedy ITSM
2 15 (2.20%) RMDS
3 9 (1.32%) assyst
3 9 (1.32%) Dynamics CRM
4 4 (0.59%) SAP SM
5 3 (0.44%) WebTrends
5 3 (0.44%) Adobe Campaign
6 2 (0.29%) Magento
6 2 (0.29%) SAP Oil and Gas
7 1 (0.15%) Misys Midas
7 1 (0.15%) SAP CCM
7 1 (0.15%) SAP ERP
Cloud Services
1 9 (1.32%) SaaS
2 8 (1.17%) Office 365
3 6 (0.88%) Microsoft Azure
4 4 (0.59%) IaaS
4 4 (0.59%) PaaS
5 3 (0.44%) Adobe Analytics
5 3 (0.44%) Google Analytics
5 3 (0.44%) Cloud Computing
6 1 (0.15%) Amazon AWS
Communications & Networking
1 44 (6.45%) DNS
2 37 (5.43%) Firewall
3 36 (5.28%) TCP/IP
4 33 (4.84%) DHCP
5 25 (3.67%) LAN
6 24 (3.52%) WAN
7 22 (3.23%) Internet
8 20 (2.93%) VPN
8 20 (2.93%) Network Security
9 18 (2.64%) F5 BIG-IP GTM
9 18 (2.64%) Multicast
9 18 (2.64%) Broadband
10 16 (2.35%) SAN
10 16 (2.35%) F5 BIG-IP LTM
10 16 (2.35%) Wireshark
11 12 (1.76%) Cisco ASA
12 11 (1.61%) VoIP
13 9 (1.32%) ATM
14 8 (1.17%) SSL
15 7 (1.03%) Ethernet
Database & Business Intelligence
1 13 (1.91%) SQL Server
2 11 (1.61%) Data Warehouse
3 6 (0.88%) OLTP
4 5 (0.73%) Big Data
5 4 (0.59%) Oracle Database
6 3 (0.44%) MySQL
6 3 (0.44%) Oracle BI EE
6 3 (0.44%) Oracle Database 11g
6 3 (0.44%) Oracle Database 10g
7 2 (0.29%) SQL Server Analysis Services
7 2 (0.29%) SQL Server Reporting Services
7 2 (0.29%) SQL Server Integration Services
8 1 (0.15%) SQL Server 2008
8 1 (0.15%) Hadoop
8 1 (0.15%) SQL Server 2012
8 1 (0.15%) SAP BW
8 1 (0.15%) EDRMS
8 1 (0.15%) Data Mining
8 1 (0.15%) DB2
8 1 (0.15%) Crystal Reports
Development Applications
1 5 (0.73%) Oracle Forms
2 4 (0.59%) Visual Studio
3 3 (0.44%) PVCS
3 3 (0.44%) ClearCase
3 3 (0.44%) Team Foundation Server
3 3 (0.44%) SoapUI
4 2 (0.29%) Rational DOORS
4 2 (0.29%) TestPartner
5 1 (0.15%) Selenium
5 1 (0.15%) Fiddler
5 1 (0.15%) ClearQuest
5 1 (0.15%) Serena SBM
General
1 113 (16.57%) Telecoms
2 107 (15.69%) Finance
3 22 (3.23%) Marketing
4 15 (2.20%) Legal
4 15 (2.20%) Back Office
5 13 (1.91%) Banking
6 11 (1.61%) Publishing
7 10 (1.47%) Billing
8 9 (1.32%) Spanish Language
9 7 (1.03%) Electronics
9 7 (1.03%) Financial Institution
10 6 (0.88%) Retail
11 5 (0.73%) Multimedia
11 5 (0.73%) Military
11 5 (0.73%) Front Office
11 5 (0.73%) Pharmaceutical
12 4 (0.59%) Manufacturing
13 2 (0.29%) Local Government
14 1 (0.15%) Advertising
14 1 (0.15%) Law
Job Titles
1 162 (23.75%) Analyst
2 91 (13.34%) Service Manager
3 76 (11.14%) Service Analyst
4 67 (9.82%) Consultant
5 44 (6.45%) Incident Manager
6 43 (6.30%) Service Desk Analyst
7 40 (5.87%) Project Manager
8 38 (5.57%) Architect
9 35 (5.13%) Transition Manager
10 34 (4.99%) Developer
11 29 (4.25%) Support Analyst
11 29 (4.25%) Service Transition Manager
12 25 (3.67%) Delivery Manager
13 24 (3.52%) 1st Line Support
13 24 (3.52%) Services Delivery Manager
14 21 (3.08%) ServiceNow Developer
15 18 (2.64%) 1st Line Support Analyst
16 17 (2.49%) Designer
16 17 (2.49%) Test Leader
16 17 (2.49%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 36 (5.28%) HTML
2 34 (4.99%) XML
3 26 (3.81%) CSS
4 20 (2.93%) Web Services
5 15 (2.20%) Rendezvous
6 11 (1.61%) .NET
7 9 (1.32%) SOAP
7 9 (1.32%) HTML5
7 9 (1.32%) REST
8 5 (0.73%) Middleware
9 4 (0.59%) ASP.NET
10 3 (0.44%) XML Messaging
10 3 (0.44%) JSF
10 3 (0.44%) .NET Framework
11 2 (0.29%) J2EE
11 2 (0.29%) WebCenter
12 1 (0.15%) Windows Identity Foundation
12 1 (0.15%) FastCGI
12 1 (0.15%) ADO.NET
12 1 (0.15%) MDX
Miscellaneous
1 90 (13.20%) Analytical Skills
2 56 (8.21%) Management Information System
3 40 (5.87%) CMDB
4 32 (4.69%) Data Centre
5 16 (2.35%) Distributed Denial-of-Service
6 15 (2.20%) Clustering
7 14 (2.05%) DTV
8 13 (1.91%) Computer Science
9 12 (1.76%) Private Cloud
10 9 (1.32%) Performance Metrics
11 8 (1.17%) FlexPod
11 8 (1.17%) N-Tier
12 7 (1.03%) Smart Meter
13 5 (0.73%) Economics
13 5 (0.73%) SecurID
13 5 (0.73%) Replication
14 4 (0.59%) Cryptography
14 4 (0.59%) Social Media
15 3 (0.44%) User Experience
15 3 (0.44%) BYOD
Operating Systems
1 87 (12.76%) Windows
2 37 (5.43%) UNIX
3 32 (4.69%) Windows 7
4 27 (3.96%) Windows Server 2008
5 24 (3.52%) Windows Server 2003
6 17 (2.49%) Linux
6 17 (2.49%) Windows XP
7 11 (1.61%) Solaris
8 10 (1.47%) Windows Server 2012
9 8 (1.17%) Windows 8
10 7 (1.03%) Data ONTAP
11 4 (0.59%) CentOS
11 4 (0.59%) Ubuntu
12 3 (0.44%) Red Hat Enterprise Linux
13 2 (0.29%) Apple iOS
13 2 (0.29%) AIX
14 1 (0.15%) Android
14 1 (0.15%) Mac OS X
Processes & Methodologies
1 450 (65.98%) ITIL
2 136 (19.94%) ITSM
3 115 (16.86%) Service Delivery
4 104 (15.25%) Project Management
5 79 (11.58%) Change Management
5 79 (11.58%) Incident Management
6 53 (7.77%) PRINCE2
7 48 (7.04%) Problem Management
8 40 (5.87%) Stakeholder Management
9 37 (5.43%) ITIL V3
10 36 (5.28%) CRM
11 34 (4.99%) Disaster Recovery
11 34 (4.99%) Continuous Improvement
12 33 (4.84%) Workflow
12 33 (4.84%) Migration
13 32 (4.69%) Agile Software Development
14 29 (4.25%) Release Management
15 25 (3.67%) Unit Testing
15 25 (3.67%) Data Analysis
15 25 (3.67%) Configuration Management
Programming Languages
1 69 (10.12%) SQL
2 37 (5.43%) Java
3 16 (2.35%) JavaScript
4 10 (1.47%) C
5 7 (1.03%) PowerShell
6 6 (0.88%) VBScript
6 6 (0.88%) PHP
7 5 (0.73%) Perl
7 5 (0.73%) VB.NET
8 3 (0.44%) C#
8 3 (0.44%) PL/SQL
9 2 (0.29%) T-SQL
9 2 (0.29%) C++
9 2 (0.29%) XQuery
9 2 (0.29%) Bash Shell
10 1 (0.15%) RPG/400
10 1 (0.15%) RPG IV
10 1 (0.15%) Shell Script
10 1 (0.15%) Ruby
10 1 (0.15%) Python
Qualifications
1 142 (20.82%) Security Cleared
2 116 (17.01%) SC Cleared
3 63 (9.24%) Degree
4 54 (7.92%) DV Cleared
5 46 (6.74%) ITIL Certification
6 28 (4.11%) ITIL Foundation Certificate
7 22 (3.23%) Microsoft Certification
8 18 (2.64%) CISSP
8 18 (2.64%) Cisco Certification
8 18 (2.64%) MCTS
8 18 (2.64%) MCITP
9 14 (2.05%) PMI Certification
9 14 (2.05%) CCNA
9 14 (2.05%) ISEB
10 13 (1.91%) PMP
11 11 (1.61%) CCNP
12 10 (1.47%) PRINCE2 Practitioner
13 7 (1.03%) ISTQB
13 7 (1.03%) HNC
13 7 (1.03%) MCSE
Quality Assurance & Compliance
1 90 (13.20%) SLA
2 23 (3.37%) QA
3 11 (1.61%) ISO/IEC 27001
4 10 (1.47%) ISO 9001
5 8 (1.17%) COBIT
6 7 (1.03%) Sarbanes-Oxley
7 6 (0.88%) JSP 440
8 2 (0.29%) BS15000
8 2 (0.29%) PMBOK
9 1 (0.15%) PCI DSS
9 1 (0.15%) P3O
System Software
1 47 (6.89%) Active Directory
2 27 (3.96%) Hyper-V
3 25 (3.67%) VMware Infrastructure
4 13 (1.91%) vSphere
5 12 (1.76%) VMware ESXi
6 7 (1.03%) vCloud
7 4 (0.59%) NFS
8 3 (0.44%) XenApp
8 3 (0.44%) XenDesktop
9 2 (0.29%) GPFS
10 1 (0.15%) Terminal Services
10 1 (0.15%) Microsoft Virtual Server
Systems Management
1 36 (5.28%) OVSD
2 14 (2.05%) OpenView
3 11 (1.61%) SCOM
4 9 (1.32%) SCCM
5 7 (1.03%) AirWatch
6 6 (0.88%) Netcool
7 5 (0.73%) HP Quality Center
8 3 (0.44%) WhatsUp Gold
8 3 (0.44%) Backup Exec
8 3 (0.44%) WMI
8 3 (0.44%) WSUS
8 3 (0.44%) Cisco Prime
8 3 (0.44%) HP UCMDB
8 3 (0.44%) SCSM
9 2 (0.29%) Forefront Identity Manager
9 2 (0.29%) NetVault Backup
9 2 (0.29%) NSN NetAct
9 2 (0.29%) McAfee ePO
9 2 (0.29%) FortiGate
9 2 (0.29%) CA Single Sign-On
Vendors
1 117 (17.16%) Microsoft
2 96 (14.08%) HP
3 59 (8.65%) Cisco
4 44 (6.45%) Remedy
5 43 (6.30%) BMC
6 42 (6.16%) ServiceNow
7 34 (4.99%) CA
8 32 (4.69%) Juniper
9 30 (4.40%) Citrix
10 28 (4.11%) VMware
11 27 (3.96%) Oracle
12 24 (3.52%) Lotus
12 24 (3.52%) F5
13 23 (3.37%) SAP
14 22 (3.23%) CheckPoint
15 21 (3.08%) Blue Coat
16 20 (2.93%) NetApp
17 17 (2.49%) TIBCO
18 16 (2.35%) Bloomberg
18 16 (2.35%) Tufin
Milton Keynes, Buckinghamshire
LA International
Rate: £350 - £410 per day
Posted: 2 days ago
Guildford, Surrey
Reed Technology
Rate: £350 - £400 per day
Posted: 2 days ago
Kidlington, Oxfordshire
Reed Technology
Rate: £14 per hour
Posted: 2 days ago
Surrey
Reed Technology
Rate: £450 - £500 per day
Posted: 3 days ago
Woking, Surrey
The Bridge Ltd
Rate: Market rate
Posted: 4 days ago
Hook, Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £350.00 - £372.00 per day
Posted: 5 days ago
Berkshire
Real Staffing
Rate: £450 - £500 per day + competitive
Posted: 6 days ago
Bracknell
Intuition IT Solutions
Rate: £0.00 - £400 per day
Posted: 11 days ago
Banbury
Austin Fraser Limited
Rate: £400 - £500 per day + Negotiable
Posted: 13 days ago
Winchester
Austin Fraser Limited
Rate: Competitive
Posted: 17 days ago
Berkshire
Real Staffing
Rate: competitive
Posted: 23 days ago