The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 46 63 108
Rank change year-on-year
+17 +45
Contract jobs citing Service Management 376 253 138
As % of all contract IT jobs located in the South East 3.77% 2.71% 1.64%
As % of the Processes & Methodologies category 5.03% 3.77% 2.30%
Number of daily rates quoted 173 139 65
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£387 £375 £390
Average daily rate % change year-on-year
+3.20% -3.84%
90% offered a daily rate of more than £250 £207 £279
10% offered a daily rate of more than £505 £522 £500
UK excluding London average daily rate £373 £350 £364
% change year-on-year
+6.35% -3.71%
Number of hourly rates quoted 19 17 10
Average hourly rate £13.35 £19.00 £13.38
Average hourly rate % change year-on-year
-29.73% +42.05%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £20.40 £35.70 £19.88
UK excluding London average hourly rate £13.35 £19.50 £16.00
% change year-on-year
-31.53% +21.87%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7474 6710 6001
As % of all contract IT jobs located in the South East 74.93% 71.94% 71.50%
Number of daily rates quoted 4214 3749 3133
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £270 £250 £260
10% offered a daily rate of more than £525 £503 £520
UK excluding London average daily rate £390 £375 £362
% change year-on-year
+4.00% +3.73%
Number of hourly rates quoted 273 258 261
Average hourly rate £30.00 £27.50 £30.00
Average hourly rate % change year-on-year
+9.09% -8.33%
90% offered a hourly rate of more than £13.00 £12.51 £12.46
10% offered a hourly rate of more than £45.00 £55.00 £51.50
UK excluding London average hourly rate £30.20 £31.00 £32.00
% change year-on-year
-2.58% -3.12%

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 27 April 2015.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 27 April 2015.

Service Management Hourly Rate Histogram in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +30 101 £400 -4.47% 20
Hampshire +10 95 £361 -3.12% 9
Buckinghamshire +18 85 £325 +4.00% 10
Surrey +13 49 £383 +3.37% 13
Oxfordshire +5 24 £438 - 9
West Sussex -18 10 £450 +9.09% 3
Middlesex 0 7 £406 -4.47%
East Sussex -8 5 - - 3
Kent -9 3 - -
Sussex - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 27 April 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 427 (67.67%) ITIL
2 153 (24.25%) Security Cleared
3 131 (20.76%) Service Delivery
4 127 (20.13%) Microsoft
4 127 (20.13%) SC Cleared
5 119 (18.86%) ITSM
6 109 (17.27%) Windows
7 103 (16.32%) Telecoms
8 95 (15.06%) Finance
9 93 (14.74%) MS Office
9 93 (14.74%) Analytical Skills
10 89 (14.10%) Project Management
11 88 (13.95%) Change Management
12 78 (12.36%) MS Excel
13 69 (10.94%) HP
14 68 (10.78%) SLA
14 68 (10.78%) Degree
15 65 (10.30%) SQL
16 55 (8.72%) Management Information System
17 54 (8.56%) DNS
18 51 (8.08%) Cisco
19 49 (7.77%) DV Cleared
20 48 (7.61%) Active Directory
21 45 (7.13%) Microsoft Certification
22 44 (6.97%) Incident Management
23 43 (6.81%) Firewall
24 42 (6.66%) PRINCE2
25 41 (6.50%) VMware
26 40 (6.34%) Problem Management
26 40 (6.34%) ITIL Certification

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 27 April 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 29 (4.60%) IBM Notes
2 28 (4.44%) MS Exchange
3 24 (3.80%) CMS
4 18 (2.85%) IIS
5 13 (2.06%) SharePoint
6 8 (1.27%) GroupWise
6 8 (1.27%) Exchange Server 2003
7 7 (1.11%) Exchange Server 2010
8 6 (0.95%) Office Communications Server
8 6 (0.95%) Apache
9 4 (0.63%) Lync
9 4 (0.63%) WebSphere
9 4 (0.63%) BizTalk Server
10 3 (0.48%) Tomcat
10 3 (0.48%) Exchange Server 2013
11 2 (0.32%) Live Communications Server
11 2 (0.32%) OpenStack
12 1 (0.16%) JBoss
12 1 (0.16%) WebSphere Application Server
12 1 (0.16%) SAS
Applications
1 93 (14.74%) MS Office
2 78 (12.36%) MS Excel
3 20 (3.17%) MS PowerPoint
4 15 (2.38%) MS Project
4 15 (2.38%) MS Visio
5 4 (0.63%) Spreadsheet
6 2 (0.32%) SPSS
Business Applications
1 20 (3.17%) Remedy ITSM
2 14 (2.22%) RMDS
3 8 (1.27%) assyst
4 6 (0.95%) Dynamics CRM
5 4 (0.63%) SAP SM
6 2 (0.32%) SAP Oil and Gas
6 2 (0.32%) Remedy AR System
6 2 (0.32%) Magento
7 1 (0.16%) Oracle Financials
7 1 (0.16%) Oracle EBS R12
7 1 (0.16%) SAP SRM
7 1 (0.16%) SAP MDM
7 1 (0.16%) Maximo
Cloud Services
1 8 (1.27%) SaaS
2 7 (1.11%) PaaS
3 6 (0.95%) IaaS
4 5 (0.79%) Office 365
5 4 (0.63%) Microsoft Azure
6 3 (0.48%) Cloud Computing
7 1 (0.16%) SuccessFactors
7 1 (0.16%) Amazon AWS
Communications & Networking
1 54 (8.56%) DNS
2 43 (6.81%) Firewall
3 35 (5.55%) DHCP
4 32 (5.07%) TCP/IP
5 23 (3.65%) SAN
6 21 (3.33%) Network Security
7 20 (3.17%) Multicast
8 19 (3.01%) Internet
8 19 (3.01%) LAN
9 18 (2.85%) WAN
10 17 (2.69%) F5 BIG-IP GTM
11 16 (2.54%) VPN
12 15 (2.38%) Wireshark
12 15 (2.38%) F5 BIG-IP LTM
13 12 (1.90%) Cisco ASA
13 12 (1.90%) Broadband
14 10 (1.58%) 3G
15 9 (1.43%) SMTP
15 9 (1.43%) ATM
15 9 (1.43%) Radio Access Network
Database & Business Intelligence
1 17 (2.69%) SQL Server
2 12 (1.90%) Data Warehouse
3 10 (1.58%) OLTP
4 4 (0.63%) MySQL
4 4 (0.63%) Big Data
5 3 (0.48%) Crystal Reports
6 2 (0.32%) DB2
6 2 (0.32%) PostgreSQL
6 2 (0.32%) SQL Server Reporting Services
6 2 (0.32%) SQL Server Integration Services
6 2 (0.32%) SQL Server Analysis Services
6 2 (0.32%) SQL Server 2008
7 1 (0.16%) Hadoop
7 1 (0.16%) SQL Server 2012
7 1 (0.16%) Oracle Database
7 1 (0.16%) Relational Database
7 1 (0.16%) Cognos Report Studio
7 1 (0.16%) Cognos Framework Manager
7 1 (0.16%) Data Mining
Development Applications
1 7 (1.11%) MSI
2 6 (0.95%) StarTeam
3 4 (0.63%) Visual Studio
4 3 (0.48%) Team Foundation Server
5 2 (0.32%) Rational DOORS
5 2 (0.32%) PVCS
5 2 (0.32%) Oracle Forms
5 2 (0.32%) ClearCase
5 2 (0.32%) TestPartner
6 1 (0.16%) Selenium
6 1 (0.16%) Fiddler
General
1 103 (16.32%) Telecoms
2 95 (15.06%) Finance
3 16 (2.54%) Marketing
4 13 (2.06%) Banking
4 13 (2.06%) Back Office
5 8 (1.27%) Legal
5 8 (1.27%) Billing
5 8 (1.27%) Spanish Language
6 7 (1.11%) Retail
6 7 (1.11%) Publishing
7 5 (0.79%) Multimedia
7 5 (0.79%) Electronics
7 5 (0.79%) Financial Institution
8 3 (0.48%) Pharmaceutical
8 3 (0.48%) Manufacturing
9 2 (0.32%) Advertising
9 2 (0.32%) Military
9 2 (0.32%) German Language
10 1 (0.16%) Italian Language
10 1 (0.16%) Portuguese Language
Job Titles
1 127 (20.13%) Analyst
2 102 (16.16%) Service Manager
3 66 (10.46%) Consultant
4 64 (10.14%) Service Analyst
5 48 (7.61%) Service Desk Analyst
6 45 (7.13%) Architect
7 37 (5.86%) Services Delivery Manager
7 37 (5.86%) Delivery Manager
8 36 (5.71%) Transition Manager
9 29 (4.60%) Incident Manager
9 29 (4.60%) Field Engineer
10 28 (4.44%) Service Transition Manager
11 27 (4.28%) Support Analyst
12 26 (4.12%) Project Manager
12 26 (4.12%) Developer
13 24 (3.80%) 1st Line Support
14 21 (3.33%) 1st Line Support Analyst
15 19 (3.01%) Support Engineer
16 17 (2.69%) Infrastructure Architect
17 15 (2.38%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 25 (3.96%) XML
2 23 (3.65%) HTML
3 20 (3.17%) Web Services
4 19 (3.01%) CSS
5 14 (2.22%) Rendezvous
6 7 (1.11%) Middleware
6 7 (1.11%) .NET
7 6 (0.95%) REST
8 5 (0.79%) SOAP
8 5 (0.79%) HTML5
9 3 (0.48%) .NET Framework
10 2 (0.32%) J2EE
10 2 (0.32%) Regular Expression
11 1 (0.16%) FastCGI
11 1 (0.16%) Windows Identity Foundation
11 1 (0.16%) ADO.NET
11 1 (0.16%) ASP.NET
11 1 (0.16%) SAML
11 1 (0.16%) Application Packaging
11 1 (0.16%) MDX
Miscellaneous
1 93 (14.74%) Analytical Skills
2 55 (8.72%) Management Information System
3 34 (5.39%) CMDB
4 20 (3.17%) Clustering
5 17 (2.69%) Private Cloud
6 15 (2.38%) N-Tier
7 11 (1.74%) DTV
8 10 (1.58%) Computer Science
9 8 (1.27%) FlexPod
10 7 (1.11%) Performance Metrics
10 7 (1.11%) PKI
11 5 (0.79%) Replication
12 4 (0.63%) Mainframe
12 4 (0.63%) Thin Client
12 4 (0.63%) Economics
12 4 (0.63%) Fat Client
13 3 (0.48%) SecurID
13 3 (0.48%) HACMP
13 3 (0.48%) Cryptography
14 2 (0.32%) PMI
Operating Systems
1 109 (17.27%) Windows
2 37 (5.86%) UNIX
3 34 (5.39%) Windows Server 2008
4 30 (4.75%) Windows 7
5 24 (3.80%) Linux
6 22 (3.49%) Windows Server 2003
7 14 (2.22%) Windows XP
7 14 (2.22%) Windows Server 2012
8 11 (1.74%) Windows 8
9 6 (0.95%) Solaris
9 6 (0.95%) Windows Vista
9 6 (0.95%) Red Hat Enterprise Linux
10 5 (0.79%) Ubuntu
10 5 (0.79%) CentOS
10 5 (0.79%) AIX
11 3 (0.48%) Android
12 2 (0.32%) SUSE
12 2 (0.32%) Oracle Linux
13 1 (0.16%) Apple iOS
13 1 (0.16%) NetWare
Processes & Methodologies
1 427 (67.67%) ITIL
2 131 (20.76%) Service Delivery
3 119 (18.86%) ITSM
4 89 (14.10%) Project Management
5 88 (13.95%) Change Management
6 44 (6.97%) Incident Management
7 42 (6.66%) PRINCE2
8 40 (6.34%) Problem Management
9 39 (6.18%) ITIL V3
10 37 (5.86%) Stakeholder Management
11 32 (5.07%) Disaster Recovery
11 32 (5.07%) Continuous Improvement
12 31 (4.91%) Customer Engagement
13 28 (4.44%) Configuration Management
14 26 (4.12%) Release Management
15 24 (3.80%) Workflow
16 23 (3.65%) Matrix Management
17 22 (3.49%) CRM
17 22 (3.49%) Data Analysis
18 19 (3.01%) Risk Management
Programming Languages
1 65 (10.30%) SQL
2 29 (4.60%) Java
3 11 (1.74%) PowerShell
4 10 (1.58%) C
5 8 (1.27%) JavaScript
5 8 (1.27%) VBScript
6 4 (0.63%) Perl
6 4 (0.63%) C#
7 3 (0.48%) T-SQL
7 3 (0.48%) VB.NET
8 2 (0.32%) XQuery
8 2 (0.32%) Shell Script
9 1 (0.16%) Ruby
9 1 (0.16%) Python
9 1 (0.16%) Bash Shell
9 1 (0.16%) C++
9 1 (0.16%) PHP
Qualifications
1 153 (24.25%) Security Cleared
2 127 (20.13%) SC Cleared
3 68 (10.78%) Degree
4 49 (7.77%) DV Cleared
5 45 (7.13%) Microsoft Certification
6 40 (6.34%) ITIL Certification
7 33 (5.23%) MCTS
8 32 (5.07%) MCITP
9 26 (4.12%) ITIL Foundation Certificate
10 20 (3.17%) MCSE
11 16 (2.54%) CISSP
12 12 (1.90%) PMI Certification
13 10 (1.58%) MCP
13 10 (1.58%) PMP
14 9 (1.43%) PRINCE2 Practitioner
14 9 (1.43%) Cisco Certification
15 8 (1.27%) HNC
16 7 (1.11%) CCNA
17 5 (0.79%) APMP
17 5 (0.79%) CCNP
Quality Assurance & Compliance
1 68 (10.78%) SLA
2 14 (2.22%) QA
3 10 (1.58%) ISO/IEC 27001
4 9 (1.43%) COBIT
4 9 (1.43%) ISO 9001
5 5 (0.79%) JSP 440
6 4 (0.63%) BS15000
7 2 (0.32%) Sarbanes-Oxley
System Software
1 48 (7.61%) Active Directory
2 38 (6.02%) VMware Infrastructure
3 33 (5.23%) Hyper-V
4 13 (2.06%) vSphere
5 11 (1.74%) VMware ESXi
6 7 (1.11%) vCloud
7 6 (0.95%) Firmware
8 5 (0.79%) NFS
9 3 (0.48%) GPFS
10 2 (0.32%) FreeRADIUS
10 2 (0.32%) Microsoft App-V
10 2 (0.32%) XenApp
10 2 (0.32%) XenDesktop
10 2 (0.32%) EMC RecoverPoint
11 1 (0.16%) Microsoft Virtual Server
11 1 (0.16%) Terminal Services
Systems Management
1 31 (4.91%) OVSD
2 16 (2.54%) SCOM
3 12 (1.90%) OpenView
4 8 (1.27%) WMI
4 8 (1.27%) Backup Exec
4 8 (1.27%) McAfee ePO
4 8 (1.27%) SCSM
5 7 (1.11%) SCCM
6 6 (0.95%) OpenView Configuration Management
7 4 (0.63%) MOM
7 4 (0.63%) Netcool
8 3 (0.48%) Nagios
8 3 (0.48%) WhatsUp Gold
8 3 (0.48%) Cisco Prime
8 3 (0.48%) logstash
8 3 (0.48%) AirWatch
8 3 (0.48%) HP UCMDB
8 3 (0.48%) CA Spectrum
9 2 (0.32%) Forefront Identity Manager
9 2 (0.32%) XenMobile
Vendors
1 127 (20.13%) Microsoft
2 69 (10.94%) HP
3 51 (8.08%) Cisco
4 41 (6.50%) VMware
5 38 (6.02%) BMC
6 35 (5.55%) Remedy
7 32 (5.07%) Citrix
8 31 (4.91%) Lotus
9 29 (4.60%) CA
9 29 (4.60%) Juniper
10 25 (3.96%) ServiceNow
11 22 (3.49%) F5
12 20 (3.17%) Oracle
12 20 (3.17%) CheckPoint
13 18 (2.85%) Blue Coat
14 17 (2.69%) McAfee
14 17 (2.69%) SAP
15 16 (2.54%) NetApp
16 15 (2.38%) Bloomberg
16 15 (2.38%) TippingPoint
Bracknell, Berkshire
Lorien Resourcing
Rate: £100 - £200 per day
Posted: 8 hours ago
East Sussex
Ashdown IT
Rate: £17 - £21 per hour
Posted: 10 hours ago
Bracknell, Berkshire
Lorien Resourcing
Rate: £100 - £200 per day
Posted: 11 hours ago
Hook, Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £350.00 - £372.00 per annum
Posted: 18 hours ago
Slough, Berkshire
Premier IT
Rate: £200 - £250 per day
Posted: 18 hours ago
Buckinghamshire
Michael Bailey Associates - UK Contracts
Rate: Market Rates
Posted: Yesterday
Woking, Surrey
Brightred Resourcing Limited
Rate: From £380 to £450 per day
Posted: 3 days ago
Berkshire
Austin Fraser
Rate: NEG
Posted: 5 days ago
Southampton, Hampshire
Lorien Resourcing
Rate: £425.00 - £475.00 per day
Posted: 5 days ago
Buckinghamshire
Michael Bailey Associates
Rate: Market Rates
Posted: 6 days ago
Newbury
Interquest - IQ ESM
Rate: £400 - £475 per day
Posted: 7 days ago
Slough
The People Network
Rate: £450 - £480 per day
Posted: 11 days ago
Slough
The People Network
Rate: £450 - £480 per day
Posted: 11 days ago
Oxfordshire
Austin Fraser Limited
Rate: £500 - £550 per day
Posted: 12 days ago
Reading, Berkshire
Anantha
Rate: £0 - £425 per day
Posted: 27 days ago