The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 60 48 87
Rank change year-on-year
-12 +39
Contract jobs citing Service Management 268 284 153
As % of all contract IT jobs located in the South East 2.87% 3.41% 2.04%
As % of the Processes & Methodologies category 3.83% 4.73% 2.88%
Number of daily rates quoted 121 153 57
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£391 £375 £373
Average daily rate % change year-on-year
+4.13% +0.67%
90% offered a daily rate of more than £275 £260 £250
10% offered a daily rate of more than £500 £538 £475
UK excluding London average daily rate £375 £352 £350
% change year-on-year
+6.53% +0.57%
Number of hourly rates quoted 30 15 8
Average hourly rate £14.69 £13.71 £17.50
Average hourly rate % change year-on-year
+7.12% -21.65%
UK excluding London average hourly rate £14.69 £17.68 £17.75
% change year-on-year
-16.90% -0.42%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6992 6009 5319
As % of all contract IT jobs located in the South East 74.90% 72.21% 70.82%
Number of daily rates quoted 3852 3151 2609
Average daily rate £400 £388 £375
Average daily rate % change year-on-year
+3.22% +3.33%
90% offered a daily rate of more than £275 £260 £250
10% offered a daily rate of more than £525 £520 £500
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 226 255 331
Average hourly rate £26.50 £21.50 £27.00
Average hourly rate % change year-on-year
+23.25% -20.37%
90% offered a hourly rate of more than £11.53 £11.90 £11.50
10% offered a hourly rate of more than £47.50 £55.00 £43.28
UK excluding London average hourly rate £26.00 £27.50 £31.32
% change year-on-year
-5.45% -12.19%

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 30 January 2015.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 30 January 2015.

Service Management Hourly Rate Histogram in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire -6 80 £400 +4.57% 24
Buckinghamshire +28 64 £350 -9.67% 10
Hampshire -24 50 £440 +17.33% 12
Surrey -22 40 £375 - 5
Oxfordshire -6 16 £450 +32.35% 2
West Sussex -13 10 £450 +50.62% 4
Middlesex -4 4 £425 -11.68%
East Sussex -11 2 - -
Kent - - - - 3
M4 Corridor - - - -
Thames Valley - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 30 January 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 367 (65.42%) ITIL
2 150 (26.74%) Security Cleared
3 130 (23.17%) Windows
4 128 (22.82%) Microsoft
5 124 (22.10%) Service Delivery
6 108 (19.25%) SC Cleared
7 106 (18.89%) ITSM
8 97 (17.29%) Telecoms
9 96 (17.11%) Finance
10 84 (14.97%) Project Management
11 81 (14.44%) Analytical Skills
12 72 (12.83%) MS Excel
13 64 (11.41%) Microsoft Certification
14 61 (10.87%) Change Management
15 54 (9.63%) SQL
15 54 (9.63%) Degree
16 53 (9.45%) Problem Management
16 53 (9.45%) MS Office
17 51 (9.09%) Stakeholder Management
18 47 (8.38%) Active Directory
18 47 (8.38%) Windows Server 2008
19 46 (8.20%) PRINCE2
19 46 (8.20%) UNIX
20 43 (7.66%) SLA
21 42 (7.49%) Incident Management
22 41 (7.31%) VMware
22 41 (7.31%) MS Exchange
22 41 (7.31%) DV Cleared
23 38 (6.77%) HP
24 37 (6.60%) VMware Infrastructure

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 30 January 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 41 (7.31%) MS Exchange
2 24 (4.28%) IBM Notes
3 21 (3.74%) IIS
4 20 (3.57%) Exchange Server 2003
5 15 (2.67%) SharePoint
6 11 (1.96%) CMS
6 11 (1.96%) Exchange Server 2010
7 7 (1.25%) Apache
7 7 (1.25%) GroupWise
8 6 (1.07%) Lync
8 6 (1.07%) BizTalk Server
9 5 (0.89%) WebSphere
10 4 (0.71%) Office Communications Server
10 4 (0.71%) Exchange Server 2013
10 4 (0.71%) Tomcat
11 2 (0.36%) WebSphere Application Server
11 2 (0.36%) MQSeries
11 2 (0.36%) JBoss
11 2 (0.36%) IBM HTTP Server
11 2 (0.36%) Live Communications Server
Applications
1 72 (12.83%) MS Excel
2 53 (9.45%) MS Office
3 25 (4.46%) MS Visio
4 20 (3.57%) MS Project
4 20 (3.57%) MS PowerPoint
5 10 (1.78%) Spreadsheet
6 7 (1.25%) SPSS
7 1 (0.18%) Acrobat
Business Applications
1 14 (2.50%) Remedy ITSM
2 9 (1.60%) assyst
3 5 (0.89%) SAP Oil and Gas
4 2 (0.36%) SAP FI
4 2 (0.36%) SAP FI/CO
4 2 (0.36%) SAP CO
4 2 (0.36%) Remedy AR System
4 2 (0.36%) Cognos Business Intelligence
5 1 (0.18%) Dynamics CRM
5 1 (0.18%) SAP SRM
5 1 (0.18%) RMDS
5 1 (0.18%) SAP MDM
5 1 (0.18%) Maximo
5 1 (0.18%) Oracle Financials
5 1 (0.18%) SAP R/3
5 1 (0.18%) Oracle EBS
5 1 (0.18%) Magento
5 1 (0.18%) Oracle EBS R12
5 1 (0.18%) SAP FSCM
Cloud Services
1 14 (2.50%) SaaS
2 7 (1.25%) Office 365
3 4 (0.71%) PaaS
4 2 (0.36%) Microsoft Azure
4 2 (0.36%) Amazon AWS
4 2 (0.36%) Cloud Computing
4 2 (0.36%) IaaS
5 1 (0.18%) SuccessFactors
Communications & Networking
1 32 (5.70%) Firewall
2 30 (5.35%) DNS
3 28 (4.99%) SAN
4 24 (4.28%) Internet
5 22 (3.92%) LAN
6 19 (3.39%) WAN
7 15 (2.67%) DHCP
8 13 (2.32%) TCP/IP
8 13 (2.32%) VPN
8 13 (2.32%) 3G
9 10 (1.78%) Network Security
9 10 (1.78%) LTE
9 10 (1.78%) BGP
9 10 (1.78%) GSM
9 10 (1.78%) UMTS
10 9 (1.60%) 4G
11 8 (1.43%) Radio Access Network
11 8 (1.43%) Cisco ASA
11 8 (1.43%) Multicast
11 8 (1.43%) Wireless
Database & Business Intelligence
1 18 (3.21%) SQL Server
2 7 (1.25%) Data Warehouse
3 5 (0.89%) OLTP
4 4 (0.71%) MySQL
4 4 (0.71%) Crystal Reports
5 3 (0.53%) PostgreSQL
5 3 (0.53%) DB2
6 2 (0.36%) SQL Server 2008
7 1 (0.18%) SQL Server Integration Services
7 1 (0.18%) SQL Server Analysis Services
7 1 (0.18%) SQL Server Reporting Services
7 1 (0.18%) SAP BW
7 1 (0.18%) Big Data
Development Applications
1 11 (1.96%) MSI
2 10 (1.78%) StarTeam
3 6 (1.07%) ClearCase
3 6 (1.07%) PVCS
4 4 (0.71%) Visual Studio
5 2 (0.36%) Team Foundation Server
5 2 (0.36%) Fiddler
6 1 (0.18%) Selenium
General
1 97 (17.29%) Telecoms
2 96 (17.11%) Finance
3 15 (2.67%) Marketing
4 9 (1.60%) Retail
5 7 (1.25%) Manufacturing
6 6 (1.07%) Back Office
6 6 (1.07%) Pharmaceutical
6 6 (1.07%) Legal
6 6 (1.07%) Banking
6 6 (1.07%) Multimedia
7 5 (0.89%) Billing
7 5 (0.89%) Military
7 5 (0.89%) Electronics
8 4 (0.71%) Financial Institution
8 4 (0.71%) Publishing
9 2 (0.36%) Advertising
10 1 (0.18%) German Language
10 1 (0.18%) Italian Language
10 1 (0.18%) Aerospace
10 1 (0.18%) Automotive
Job Titles
1 120 (21.39%) Analyst
2 90 (16.04%) Service Manager
3 49 (8.73%) Service Analyst
4 48 (8.56%) Support Analyst
5 45 (8.02%) Delivery Manager
6 38 (6.77%) Architect
7 36 (6.42%) Service Desk Analyst
8 34 (6.06%) Services Delivery Manager
9 33 (5.88%) 1st Line Support
10 30 (5.35%) Support Engineer
10 30 (5.35%) Project Manager
11 28 (4.99%) Transition Manager
12 26 (4.63%) 1st Line Support Analyst
13 24 (4.28%) Field Engineer
14 21 (3.74%) Service Transition Manager
15 20 (3.57%) Business Analyst
16 19 (3.39%) Operations Manager
16 19 (3.39%) Consultant
17 15 (2.67%) Infrastructure Manager
18 14 (2.50%) IT Support
Libraries, Frameworks & Software Standards
1 15 (2.67%) Web Services
2 10 (1.78%) Middleware
3 9 (1.60%) .NET
4 8 (1.43%) XML
5 5 (0.89%) .NET Framework
6 3 (0.53%) Regular Expression
7 2 (0.36%) REST
7 2 (0.36%) Windows Identity Foundation
7 2 (0.36%) FastCGI
7 2 (0.36%) ADO.NET
7 2 (0.36%) ASP.NET
7 2 (0.36%) J2EE
7 2 (0.36%) HTML
7 2 (0.36%) LINQ
7 2 (0.36%) WCF
7 2 (0.36%) Silverlight
7 2 (0.36%) Ajax
8 1 (0.18%) Application Packaging
8 1 (0.18%) LAMP
8 1 (0.18%) SAML
Miscellaneous
1 81 (14.44%) Analytical Skills
2 35 (6.24%) Management Information System
3 18 (3.21%) Clustering
4 13 (2.32%) CMDB
5 12 (2.14%) DTV
6 11 (1.96%) N-Tier
7 10 (1.78%) Mainframe
7 10 (1.78%) PKI
8 8 (1.43%) Data Extraction
9 7 (1.25%) Blackberry
10 5 (0.89%) AS400
10 5 (0.89%) iPad
10 5 (0.89%) iPhone
11 4 (0.71%) Mobile App
11 4 (0.71%) Enterprise Software
12 3 (0.53%) Computer Science
12 3 (0.53%) Performance Metrics
13 2 (0.36%) Video Conferencing
13 2 (0.36%) Smart Meter
13 2 (0.36%) iSeries
Operating Systems
1 130 (23.17%) Windows
2 47 (8.38%) Windows Server 2008
3 46 (8.20%) UNIX
4 37 (6.60%) Windows 7
5 28 (4.99%) Linux
6 21 (3.74%) Windows Server 2003
7 17 (3.03%) Windows 8
8 16 (2.85%) Windows Vista
9 15 (2.67%) Windows Server 2012
10 9 (1.60%) AIX
11 6 (1.07%) Red Hat Enterprise Linux
11 6 (1.07%) Windows XP
12 5 (0.89%) Apple iOS
13 4 (0.71%) Solaris
14 3 (0.53%) SUSE
14 3 (0.53%) Oracle Linux
15 2 (0.36%) CentOS
15 2 (0.36%) Android
15 2 (0.36%) Windows NT
15 2 (0.36%) Ubuntu
Processes & Methodologies
1 367 (65.42%) ITIL
2 124 (22.10%) Service Delivery
3 106 (18.89%) ITSM
4 84 (14.97%) Project Management
5 61 (10.87%) Change Management
6 53 (9.45%) Problem Management
7 51 (9.09%) Stakeholder Management
8 46 (8.20%) PRINCE2
9 42 (7.49%) Incident Management
10 35 (6.24%) ITIL V3
11 34 (6.06%) Continuous Improvement
12 31 (5.53%) Customer Engagement
13 30 (5.35%) Configuration Management
14 29 (5.17%) Disaster Recovery
15 23 (4.10%) Migration
16 22 (3.92%) Release Management
17 19 (3.39%) CRM
18 18 (3.21%) Risk Management
19 17 (3.03%) Six Sigma
20 16 (2.85%) Business Intelligence
Programming Languages
1 54 (9.63%) SQL
2 15 (2.67%) C
3 13 (2.32%) PowerShell
4 9 (1.60%) Java
5 8 (1.43%) VBScript
6 4 (0.71%) JavaScript
6 4 (0.71%) C#
7 3 (0.53%) Perl
7 3 (0.53%) PHP
7 3 (0.53%) RPG
7 3 (0.53%) T-SQL
7 3 (0.53%) RPG IV
8 2 (0.36%) Shell Script
8 2 (0.36%) VB.NET
8 2 (0.36%) C++
8 2 (0.36%) Python
8 2 (0.36%) Ruby
Qualifications
1 150 (26.74%) Security Cleared
2 108 (19.25%) SC Cleared
3 64 (11.41%) Microsoft Certification
4 54 (9.63%) Degree
5 41 (7.31%) DV Cleared
6 36 (6.42%) ITIL Certification
7 35 (6.24%) MCITP
7 35 (6.24%) MCSE
8 34 (6.06%) MCTS
9 22 (3.92%) MCP
10 18 (3.21%) ITIL Foundation Certificate
11 12 (2.14%) PMI Certification
12 10 (1.78%) PMP
13 9 (1.60%) Cisco Certification
14 8 (1.43%) PRINCE2 Certification
14 8 (1.43%) ISEB
14 8 (1.43%) CCNA
15 6 (1.07%) CCNP
15 6 (1.07%) PRINCE2 Practitioner
16 4 (0.71%) CISSP
Quality Assurance & Compliance
1 43 (7.66%) SLA
2 15 (2.67%) ISO/IEC 27001
3 11 (1.96%) ISO 9001
4 8 (1.43%) BS15000
4 8 (1.43%) Sarbanes-Oxley
5 7 (1.25%) QA
6 3 (0.53%) COBIT
6 3 (0.53%) JSP 440
7 1 (0.18%) PCI DSS
System Software
1 47 (8.38%) Active Directory
2 37 (6.60%) VMware Infrastructure
3 34 (6.06%) Hyper-V
4 11 (1.96%) Firmware
5 8 (1.43%) vSphere
6 5 (0.89%) VMware ESXi
7 4 (0.71%) XenApp
7 4 (0.71%) XenDesktop
7 4 (0.71%) Microsoft App-V
8 3 (0.53%) FreeRADIUS
9 2 (0.36%) EMC RecoverPoint
9 2 (0.36%) GPFS
9 2 (0.36%) NFS
10 1 (0.18%) Oracle RAC
Systems Management
1 20 (3.57%) SCOM
1 20 (3.57%) Backup Exec
2 14 (2.50%) OVSD
3 12 (2.14%) McAfee ePO
4 10 (1.78%) OpenView Configuration Management
5 8 (1.43%) SCSM
5 8 (1.43%) WMI
6 7 (1.25%) SCCM
7 4 (0.71%) CA Spectrum
7 4 (0.71%) MOM
8 3 (0.53%) Netcool
8 3 (0.53%) Nagios
8 3 (0.53%) logstash
9 2 (0.36%) NSN NetAct
9 2 (0.36%) HP Quality Center
9 2 (0.36%) Cisco UCCX
9 2 (0.36%) XenMobile
9 2 (0.36%) CA SiteMinder
9 2 (0.36%) Tivoli
9 2 (0.36%) Control-M
Vendors
1 128 (22.82%) Microsoft
2 41 (7.31%) VMware
3 38 (6.77%) HP
4 35 (6.24%) Remedy
5 32 (5.70%) Citrix
6 28 (4.99%) Cisco
7 25 (4.46%) Lotus
8 24 (4.28%) McAfee
9 19 (3.39%) BMC
10 18 (3.21%) Oracle
11 14 (2.50%) SAP
12 12 (2.14%) Lumension
12 12 (2.14%) Sophos
13 11 (1.96%) EMC
14 10 (1.78%) CA
15 9 (1.60%) IBM
16 7 (1.25%) Huawei
16 7 (1.25%) Intel
16 7 (1.25%) Novell
16 7 (1.25%) Cognos
Surrey
Volt
Posted: 2 days ago
Haywards Heath, West Sussex
ARC IT Recruitment Ltd
Posted: 2 days ago
Buckinghamshire
Lorien Resourcing
Rate: market rates
Posted: 3 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £150 - £250 per day
Posted: 3 days ago
Milton Keynes
Vital Solutions
Rate: £0 - £350 per day
Posted: 4 days ago
Berkshire
Real Staffing
Rate: £400 per day + competitive
Posted: 4 days ago
Oxfordshire
TEKsystems
Posted: 4 days ago
Reading
Volt
Rate: £400.00 - £450.00 per day
Posted: 5 days ago
Richmond, Surrey
Think IT Recruitment
Rate: £45000 - £55000 per annum + Benefits
Posted: 5 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £450 per day
Posted: 5 days ago
Milton Keynes, Buckinghamshire
JM
Rate: £300 - £350 per day
Posted: 6 days ago
Maidenhead
Austin Fraser Limited
Rate: £0.00 per annum
Posted: 9 days ago
Slough
Claremont Consulting Limited
Rate: £28000 - £32000 per annum
Posted: 13 days ago
Aylesbury
Hays IT - Uk Posting account
Rate: Competitive
Posted: 25 days ago