The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 57 89 108
Rank change year-on-year
+32 +19
Contract jobs citing Service Management 292 172 153
As % of all contract IT jobs located in the South East 3.04% 1.99% 1.60%
As % of the Processes & Methodologies category 4.16% 2.79% 2.24%
Number of daily rates quoted 151 94 67
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£347 £375 £350
Average daily rate % change year-on-year
-7.33% +7.14%
90% offered a daily rate of more than £170 £175 £228
10% offered a daily rate of more than £500 £485 £555
UK excluding London average daily rate £358 £350 £350
% change year-on-year
+2.14% -
Number of hourly rates quoted 18 11 16
Average hourly rate £14.50 £13.50 £14.75
Average hourly rate % change year-on-year
+7.40% -8.47%
90% offered a hourly rate of more than £12.75 £11.00 £11.81
10% offered a hourly rate of more than £29.68 £18.70 £25.00
UK excluding London average hourly rate £15.00 £14.00 £15.50
% change year-on-year
+7.14% -9.67%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7021 6163 6818
As % of all contract IT jobs located in the South East 73.05% 71.29% 71.27%
Number of daily rates quoted 4007 3450 3296
Average daily rate £378 £375 £375
Average daily rate % change year-on-year
+0.66% -
90% offered a daily rate of more than £250 £250 £250
10% offered a daily rate of more than £520 £510 £500
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 281 244 333
Average hourly rate £20.67 £32.50 £22.90
Average hourly rate % change year-on-year
-36.40% +41.92%
90% offered a hourly rate of more than £11.50 £12.88 £12.00
10% offered a hourly rate of more than £45.00 £45.00 £45.00
UK excluding London average hourly rate £25.00 £29.00 £27.50
% change year-on-year
-13.79% +5.45%

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 21 October 2014.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 21 October 2014.

Service Management Hourly Rate Histogram in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +28 86 £400 +14.12% 23
Buckinghamshire +16 71 £290 -14.07% 3
Hampshire +10 68 £350 -8.79% 11
Surrey +11 27 £175 -40.42% 10
Oxfordshire 0 16 £395 +3.26% 3
Kent +6 9 £145 -42.00% 4
Middlesex +3 7 £500 +4.16%
West Sussex +2 3 - - 2
East Sussex -17 1 £165 -52.85%
Thames Valley - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 21 October 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 386 (70.05%) ITIL
2 137 (24.86%) Security Cleared
3 127 (23.05%) ITSM
4 123 (22.32%) Windows
5 117 (21.23%) Microsoft
6 107 (19.42%) Service Delivery
7 93 (16.88%) Project Management
8 92 (16.70%) SC Cleared
9 85 (15.43%) Telecoms
10 81 (14.70%) Finance
11 63 (11.43%) PRINCE2
12 61 (11.07%) MS Excel
13 60 (10.89%) Problem Management
14 58 (10.53%) Analytical Skills
15 56 (10.16%) Change Management
16 54 (9.80%) Incident Management
17 52 (9.44%) DV Cleared
18 51 (9.26%) Active Directory
18 51 (9.26%) ITIL Certification
19 48 (8.71%) HP
20 45 (8.17%) Microsoft Certification
20 45 (8.17%) SQL
21 44 (7.99%) Stakeholder Management
22 43 (7.80%) SLA
23 42 (7.62%) MS Office
23 42 (7.62%) Windows Server 2008
24 39 (7.08%) ITIL V3
25 38 (6.90%) Degree
26 36 (6.53%) Management Information System
26 36 (6.53%) Remedy

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 21 October 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 28 (5.08%) MS Exchange
2 23 (4.17%) SharePoint
3 17 (3.09%) Exchange Server 2003
4 15 (2.72%) IBM Notes
5 12 (2.18%) IIS
6 10 (1.81%) CMS
7 9 (1.63%) BizTalk Server
8 8 (1.45%) Exchange Server 2010
9 6 (1.09%) Lync
10 5 (0.91%) Exchange Server 2013
11 4 (0.73%) Blackberry Enterprise Server
12 3 (0.54%) Apache
13 2 (0.36%) MQSeries
13 2 (0.36%) Lotus Domino
13 2 (0.36%) TIBCO EMS
14 1 (0.18%) Mule
14 1 (0.18%) Office Communications Server
14 1 (0.18%) SharePoint 2010
14 1 (0.18%) SharePoint 2013
14 1 (0.18%) WebSphere
Applications
1 61 (11.07%) MS Excel
2 42 (7.62%) MS Office
3 29 (5.26%) MS PowerPoint
4 26 (4.72%) MS Visio
5 23 (4.17%) MS Project
6 10 (1.81%) Spreadsheet
7 4 (0.73%) SPSS
8 1 (0.18%) Acrobat
Business Applications
1 14 (2.54%) Remedy ITSM
2 7 (1.27%) Dynamics CRM
2 7 (1.27%) Maximo
3 6 (1.09%) SAP Oil and Gas
4 5 (0.91%) Oracle EBS
5 4 (0.73%) SAP CRM
6 3 (0.54%) assyst
7 2 (0.36%) SAP CO
7 2 (0.36%) SAP FI/CO
7 2 (0.36%) BusinessWorks
7 2 (0.36%) Dynamics AX
7 2 (0.36%) Cognos Business Intelligence
7 2 (0.36%) SAP FI
8 1 (0.18%) Remedy AR System
8 1 (0.18%) SAP IS-U
8 1 (0.18%) SAP FSCM
8 1 (0.18%) SAP R/3
Cloud Services
1 11 (2.00%) SaaS
2 7 (1.27%) Office 365
3 6 (1.09%) Microsoft Azure
4 5 (0.91%) Amazon AWS
4 5 (0.91%) Cloud Computing
Communications & Networking
1 35 (6.35%) WAN
2 32 (5.81%) LAN
3 27 (4.90%) Internet
4 25 (4.54%) Firewall
5 18 (3.27%) TCP/IP
6 16 (2.90%) DNS
7 15 (2.72%) Broadband
8 14 (2.54%) SAN
9 13 (2.36%) DHCP
10 12 (2.18%) Network Security
11 10 (1.81%) VPN
11 10 (1.81%) VoIP
12 8 (1.45%) Cisco ASA
13 7 (1.27%) Cisco IOS
13 7 (1.27%) VLAN
13 7 (1.27%) OSPF
14 6 (1.09%) DSL
15 5 (0.91%) HTTP
15 5 (0.91%) UMTS
15 5 (0.91%) MPLS
Database & Business Intelligence
1 22 (3.99%) SQL Server
2 7 (1.27%) Data Warehouse
3 5 (0.91%) MySQL
3 5 (0.91%) SQL Server Reporting Services
3 5 (0.91%) SQL Server Integration Services
3 5 (0.91%) Oracle Database
4 4 (0.73%) Relational Database
5 3 (0.54%) Spotfire
5 3 (0.54%) DataStage
5 3 (0.54%) Crystal Reports
6 2 (0.36%) DTS
6 2 (0.36%) SQL Server 2005
6 2 (0.36%) SQL Server Analysis Services
6 2 (0.36%) Cognos Framework Manager
7 1 (0.18%) SQL Server 2008
7 1 (0.18%) SQL Server 2012
7 1 (0.18%) QlikView
7 1 (0.18%) SQL Server 2000
7 1 (0.18%) PostgreSQL
7 1 (0.18%) Data Mining
Development Applications
1 5 (0.91%) Visual Studio
1 5 (0.91%) PVCS
2 4 (0.73%) ClearCase
2 4 (0.73%) StarTeam
2 4 (0.73%) MSI
3 3 (0.54%) TestDirector
4 2 (0.36%) Fiddler
4 2 (0.36%) Team Foundation Server
5 1 (0.18%) Redmine
5 1 (0.18%) Toad
5 1 (0.18%) LabVIEW
General
1 85 (15.43%) Telecoms
2 81 (14.70%) Finance
3 14 (2.54%) Marketing
4 11 (2.00%) Manufacturing
4 11 (2.00%) Retail
5 10 (1.81%) Pharmaceutical
6 9 (1.63%) Billing
6 9 (1.63%) Military
7 7 (1.27%) Back Office
7 7 (1.27%) Electronics
8 6 (1.09%) Legal
9 3 (0.54%) Banking
9 3 (0.54%) Advertising
9 3 (0.54%) Publishing
10 2 (0.36%) Local Government
10 2 (0.36%) Financial Institution
10 2 (0.36%) Front Office
10 2 (0.36%) Japanese Language
11 1 (0.18%) Italian Language
11 1 (0.18%) Aerospace
Job Titles
1 145 (26.32%) Analyst
2 71 (12.89%) Service Manager
3 48 (8.71%) Support Analyst
4 45 (8.17%) Service Analyst
5 40 (7.26%) Project Manager
6 33 (5.99%) Delivery Manager
7 30 (5.44%) Architect
8 27 (4.90%) 1st Line Support
8 27 (4.90%) Transition Manager
9 25 (4.54%) Consultant
9 25 (4.54%) Business Analyst
10 24 (4.36%) Service Transition Manager
11 21 (3.81%) Support Engineer
12 20 (3.63%) Service Desk Analyst
12 20 (3.63%) 1st Line Support Analyst
13 18 (3.27%) Services Delivery Manager
14 15 (2.72%) Operations Manager
15 14 (2.54%) Desktop Support
15 14 (2.54%) Senior Manager
16 13 (2.36%) Incident Manager
Libraries, Frameworks & Software Standards
1 18 (3.27%) Web Services
2 11 (2.00%) .NET
2 11 (2.00%) Middleware
3 9 (1.63%) HTML
4 7 (1.27%) XML
4 7 (1.27%) .NET Framework
5 6 (1.09%) Ajax
6 5 (0.91%) Oracle Fusion
6 5 (0.91%) SAP Basis
7 4 (0.73%) Application Packaging
7 4 (0.73%) ASP.NET
8 3 (0.54%) CSS
9 2 (0.36%) WCF
9 2 (0.36%) WF
9 2 (0.36%) Silverlight
9 2 (0.36%) LINQ
9 2 (0.36%) COM
9 2 (0.36%) DHTML
9 2 (0.36%) ADO.NET
9 2 (0.36%) REST
Miscellaneous
1 58 (10.53%) Analytical Skills
2 36 (6.53%) Management Information System
3 21 (3.81%) CMDB
4 19 (3.45%) DTV
5 12 (2.18%) Blackberry
6 8 (1.45%) Data Extraction
7 7 (1.27%) Mainframe
7 7 (1.27%) Mobile App
8 6 (1.09%) Enterprise Software
8 6 (1.09%) Replication
8 6 (1.09%) Smart Meter
8 6 (1.09%) iPad
9 5 (0.91%) iPhone
9 5 (0.91%) Clustering
9 5 (0.91%) AS400
10 4 (0.73%) NHS
10 4 (0.73%) Statistics
10 4 (0.73%) FMCG
10 4 (0.73%) Enterprise Storage
11 3 (0.54%) Computer Science
Operating Systems
1 123 (22.32%) Windows
2 42 (7.62%) Windows Server 2008
3 36 (6.53%) Windows 7
4 29 (5.26%) UNIX
5 20 (3.63%) Windows Server 2003
6 15 (2.72%) Linux
7 12 (2.18%) Windows XP
8 9 (1.63%) Windows 8
8 9 (1.63%) Windows Server 2012
9 8 (1.45%) Windows Vista
10 7 (1.27%) AIX
11 5 (0.91%) Solaris
11 5 (0.91%) Red Hat Enterprise Linux
11 5 (0.91%) Apple iOS
12 2 (0.36%) Windows Phone
12 2 (0.36%) Windows NT
13 1 (0.18%) SUSE
13 1 (0.18%) Oracle Linux
13 1 (0.18%) Windows 2000 Server
Processes & Methodologies
1 386 (70.05%) ITIL
2 127 (23.05%) ITSM
3 107 (19.42%) Service Delivery
4 93 (16.88%) Project Management
5 63 (11.43%) PRINCE2
6 60 (10.89%) Problem Management
7 56 (10.16%) Change Management
8 54 (9.80%) Incident Management
9 44 (7.99%) Stakeholder Management
10 39 (7.08%) ITIL V3
11 29 (5.26%) Configuration Management
12 28 (5.08%) Continuous Improvement
13 26 (4.72%) CRM
14 23 (4.17%) Six Sigma
14 23 (4.17%) Programme Management
14 23 (4.17%) Asset Management
15 21 (3.81%) Migration
15 21 (3.81%) Disaster Recovery
15 21 (3.81%) Time Management
16 20 (3.63%) Supplier Management
Programming Languages
1 45 (8.17%) SQL
2 11 (2.00%) JavaScript
3 8 (1.45%) C
4 7 (1.27%) PowerShell
5 6 (1.09%) C#
6 4 (0.73%) PHP
7 3 (0.54%) RPG
7 3 (0.54%) Java
7 3 (0.54%) RPG IV
7 3 (0.54%) T-SQL
8 2 (0.36%) VB.NET
8 2 (0.36%) Python
8 2 (0.36%) C++
8 2 (0.36%) Ruby
9 1 (0.18%) Perl
9 1 (0.18%) Shell Script
Qualifications
1 137 (24.86%) Security Cleared
2 92 (16.70%) SC Cleared
3 52 (9.44%) DV Cleared
4 51 (9.26%) ITIL Certification
5 45 (8.17%) Microsoft Certification
6 38 (6.90%) Degree
7 25 (4.54%) MCSE
8 18 (3.27%) MCP
8 18 (3.27%) MCITP
9 17 (3.09%) MCTS
10 13 (2.36%) PRINCE2 Certification
10 13 (2.36%) PMP
10 13 (2.36%) PMI Certification
10 13 (2.36%) ITIL Foundation Certificate
11 12 (2.18%) Cisco Certification
11 12 (2.18%) CCNA
12 7 (1.27%) CCNP
13 5 (0.91%) ISEB
14 4 (0.73%) PRINCE2 Practitioner
15 3 (0.54%) MAPM
Quality Assurance & Compliance
1 43 (7.80%) SLA
2 27 (4.90%) ISO/IEC 27001
3 20 (3.63%) ISO 9001
4 16 (2.90%) QA
5 11 (2.00%) BS15000
6 10 (1.81%) Sarbanes-Oxley
7 4 (0.73%) PCI DSS
8 3 (0.54%) ISO 9000
9 2 (0.36%) JSP 440
10 1 (0.18%) BS25999
10 1 (0.18%) ISO/IEC 20000
10 1 (0.18%) Data Quality
System Software
1 51 (9.26%) Active Directory
2 20 (3.63%) Hyper-V
3 18 (3.27%) VMware Infrastructure
4 8 (1.45%) XenApp
5 7 (1.27%) vSphere
6 6 (1.09%) VMware ESXi
6 6 (1.09%) Firmware
7 5 (0.91%) XenDesktop
8 3 (0.54%) Terminal Services
8 3 (0.54%) Microsoft App-V
9 1 (0.18%) Xen
9 1 (0.18%) NLBS
9 1 (0.18%) Oracle RAC
9 1 (0.18%) Citrix Presentation Server
9 1 (0.18%) FreeRADIUS
Systems Management
1 17 (3.09%) Backup Exec
2 12 (2.18%) OVSD
3 9 (1.63%) Netcool
4 8 (1.45%) Netcool/OMNIbus
4 8 (1.45%) Tivoli
4 8 (1.45%) HP UCMDB
5 6 (1.09%) McAfee ePO
5 6 (1.09%) Netcool/Webtop
5 6 (1.09%) SCCM
6 5 (0.91%) SCOM
6 5 (0.91%) WSUS
7 4 (0.73%) WhatsUp Gold
7 4 (0.73%) HP Quality Center
7 4 (0.73%) Cisco Prime
8 3 (0.54%) Forefront Identity Manager
8 3 (0.54%) Norton AntiVirus
8 3 (0.54%) Systems Management Server (SMS)
8 3 (0.54%) OpenView Configuration Management
9 2 (0.36%) Control-M
9 2 (0.36%) NetBackup
Vendors
1 117 (21.23%) Microsoft
2 48 (8.71%) HP
3 36 (6.53%) Remedy
4 35 (6.35%) Cisco
5 30 (5.44%) Citrix
6 25 (4.54%) SAP
7 22 (3.99%) Oracle
8 21 (3.81%) VMware
9 16 (2.90%) BMC
10 15 (2.72%) Lotus
10 15 (2.72%) ServiceNow
11 13 (2.36%) IBM
12 11 (2.00%) McAfee
13 9 (1.63%) 3PAR
14 7 (1.27%) EMC
14 7 (1.27%) CA
14 7 (1.27%) Juniper
15 6 (1.09%) Salesforce.com
15 6 (1.09%) Cognos
15 6 (1.09%) Lumension
Aldershot, Hampshire
Experis Ltd
Rate: market rate value
Posted: 4 days ago
Farnborough, Hampshire
Experis Ltd
Posted: 4 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £27.83 per hour
Posted: 4 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £120 - £140 per day
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: Market Rate Value
Posted: 6 days ago
Berkshire
Experis Ltd
Posted: 6 days ago
Hook
Hays IT - Uk Posting account
Rate: £350.00 - £370.00 per day
Posted: 7 days ago
Guildford
Hays IT - Uk Posting account
Rate: £300.00 - £400.00 per day
Posted: 8 days ago
Berkshire
Real Staffing
Rate: competitive
Posted: 12 days ago
Milton Keynes
Vital Solutions
Rate: £0 - £300 per day
Posted: 12 days ago
Bracknell
Computer Futures
Rate: competitive
Posted: 19 days ago
Bracknell
Computer Futures
Rate: competitive
Posted: 19 days ago
Farnborough
Interquest - IQ ESM
Rate: £400 - £500 per day
Posted: 21 days ago