The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 26 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Feb 2015
Same period 2014 Same period 2013
Service Management
Rank 57 51 96
Rank change year-on-year
-6 +45
Contract jobs citing Service Management 278 296 146
As % of all contract IT jobs located in the South East 2.90% 3.30% 1.88%
As % of the Processes & Methodologies category 3.84% 4.53% 2.64%
Number of daily rates quoted 129 151 53
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £390 £375
Average daily rate % change year-on-year
+2.56% +4.00%
90% offered a daily rate of more than £275 £270 £271
10% offered a daily rate of more than £500 £500 £540
UK excluding London average daily rate £375 £370 £375
% change year-on-year
+1.35% -1.33%
Number of hourly rates quoted 20 17 8
Average hourly rate £18.50 £13.50 £12.05
Average hourly rate % change year-on-year
+37.03% +12.07%
90% offered a hourly rate of more than £12.00 £12.00 £11.70
10% offered a hourly rate of more than £28.75 £72.50 £20.65
UK excluding London average hourly rate £16.00 £15.50 £16.00
% change year-on-year
+3.22% -3.12%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7240 6528 5524
As % of all contract IT jobs located in the South East 75.44% 72.87% 71.08%
Number of daily rates quoted 3993 3487 2703
Average daily rate £400 £388 £375
Average daily rate % change year-on-year
+3.22% +3.33%
90% offered a daily rate of more than £275 £253 £255
10% offered a daily rate of more than £525 £501 £500
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 235 265 309
Average hourly rate £32.50 £25.00 £27.00
Average hourly rate % change year-on-year
+30.00% -7.40%
90% offered a hourly rate of more than £12.50 £12.50 £12.00
10% offered a hourly rate of more than £50.00 £55.00 £48.18
UK excluding London average hourly rate £29.00 £27.50 £31.50
% change year-on-year
+5.45% -12.69%

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 26 February 2015.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 26 February 2015.

Service Management Hourly Rate Histogram in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 26 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire -10 77 £413 +5.76% 24
Buckinghamshire +13 57 £350 -6.66% 9
Surrey +9 53 £391 +4.26% 9
Hampshire -23 50 £408 +5.16% 14
Oxfordshire +1 19 £450 +26.76% 2
West Sussex -12 12 £450 +50.00% 2
Middlesex -3 5 £425 -4.49% 1
East Sussex -3 2 - - 1
Kent -21 2 - - 4
M4 Corridor - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 26 February 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 382 (67.02%) ITIL
2 155 (27.19%) Security Cleared
3 130 (22.81%) Service Delivery
4 127 (22.28%) Microsoft
5 121 (21.23%) Windows
6 118 (20.70%) SC Cleared
7 98 (17.19%) Finance
8 97 (17.02%) Telecoms
9 91 (15.96%) ITSM
10 87 (15.26%) MS Excel
11 84 (14.74%) Analytical Skills
12 75 (13.16%) Project Management
13 70 (12.28%) Change Management
14 63 (11.05%) MS Office
15 59 (10.35%) Microsoft Certification
16 53 (9.30%) Active Directory
16 53 (9.30%) Stakeholder Management
17 52 (9.12%) SQL
18 50 (8.77%) VMware
18 50 (8.77%) Degree
19 49 (8.60%) SLA
19 49 (8.60%) Windows Server 2008
20 48 (8.42%) DV Cleared
21 47 (8.25%) Problem Management
22 46 (8.07%) VMware Infrastructure
23 44 (7.72%) DNS
23 44 (7.72%) PRINCE2
24 42 (7.37%) Cisco
25 41 (7.19%) UNIX
26 39 (6.84%) Incident Management

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 26 February 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 39 (6.84%) MS Exchange
2 25 (4.39%) IBM Notes
3 19 (3.33%) IIS
3 19 (3.33%) Exchange Server 2003
4 15 (2.63%) SharePoint
5 11 (1.93%) CMS
6 8 (1.40%) Exchange Server 2010
7 7 (1.23%) GroupWise
7 7 (1.23%) Apache
8 5 (0.88%) WebSphere
8 5 (0.88%) Office Communications Server
9 4 (0.70%) Lync
9 4 (0.70%) Exchange Server 2013
9 4 (0.70%) Tomcat
9 4 (0.70%) BizTalk Server
10 2 (0.35%) IBM HTTP Server
10 2 (0.35%) Live Communications Server
10 2 (0.35%) MQSeries
10 2 (0.35%) WebSphere Application Server
10 2 (0.35%) JBoss
Applications
1 87 (15.26%) MS Excel
2 63 (11.05%) MS Office
3 25 (4.39%) MS PowerPoint
4 22 (3.86%) MS Visio
5 18 (3.16%) MS Project
6 8 (1.40%) Spreadsheet
7 7 (1.23%) SPSS
8 1 (0.18%) Acrobat
Business Applications
1 16 (2.81%) Remedy ITSM
2 8 (1.40%) assyst
2 8 (1.40%) RMDS
3 6 (1.05%) Dynamics CRM
4 2 (0.35%) SAP CO
4 2 (0.35%) Cognos Business Intelligence
4 2 (0.35%) Remedy AR System
4 2 (0.35%) Magento
4 2 (0.35%) SAP Oil and Gas
4 2 (0.35%) SAP FI/CO
4 2 (0.35%) SAP FI
5 1 (0.18%) Oracle EBS
5 1 (0.18%) Oracle Financials
5 1 (0.18%) SAP R/3
5 1 (0.18%) SAP SM
5 1 (0.18%) SAP MDM
5 1 (0.18%) Maximo
5 1 (0.18%) SAP FSCM
5 1 (0.18%) Oracle EBS R12
5 1 (0.18%) SAP SRM
Cloud Services
1 12 (2.11%) SaaS
2 8 (1.40%) Office 365
3 6 (1.05%) IaaS
4 5 (0.88%) PaaS
5 1 (0.18%) SuccessFactors
5 1 (0.18%) Microsoft Azure
Communications & Networking
1 44 (7.72%) DNS
2 39 (6.84%) Firewall
3 30 (5.26%) DHCP
4 29 (5.09%) TCP/IP
5 25 (4.39%) SAN
6 21 (3.68%) VPN
6 21 (3.68%) LAN
7 19 (3.33%) Internet
8 18 (3.16%) WAN
9 15 (2.63%) Network Security
9 15 (2.63%) Multicast
10 13 (2.28%) Cisco ASA
11 11 (1.93%) 3G
12 10 (1.75%) BGP
12 10 (1.75%) F5 BIG-IP GTM
13 9 (1.58%) F5 BIG-IP LTM
13 9 (1.58%) LTE
13 9 (1.58%) Wireshark
13 9 (1.58%) GSM
13 9 (1.58%) UMTS
Database & Business Intelligence
1 17 (2.98%) SQL Server
2 8 (1.40%) Data Warehouse
3 6 (1.05%) OLTP
4 5 (0.88%) Crystal Reports
5 4 (0.70%) MySQL
6 3 (0.53%) DB2
6 3 (0.53%) PostgreSQL
6 3 (0.53%) SQL Server 2008
7 2 (0.35%) SQL Server Reporting Services
7 2 (0.35%) SQL Server Integration Services
7 2 (0.35%) SQL Server Analysis Services
8 1 (0.18%) Big Data
8 1 (0.18%) SQL Server 2012
8 1 (0.18%) Cognos Report Studio
8 1 (0.18%) Cognos Framework Manager
8 1 (0.18%) SAP BW
Development Applications
1 11 (1.93%) MSI
2 10 (1.75%) StarTeam
3 6 (1.05%) PVCS
3 6 (1.05%) ClearCase
4 4 (0.70%) Visual Studio
5 3 (0.53%) Team Foundation Server
6 2 (0.35%) Rational DOORS
7 1 (0.18%) Selenium
7 1 (0.18%) Fiddler
7 1 (0.18%) TestPartner
General
1 98 (17.19%) Finance
2 97 (17.02%) Telecoms
3 14 (2.46%) Marketing
4 8 (1.40%) Banking
5 7 (1.23%) Legal
5 7 (1.23%) Pharmaceutical
6 6 (1.05%) Retail
6 6 (1.05%) Multimedia
6 6 (1.05%) Billing
7 5 (0.88%) Back Office
7 5 (0.88%) Military
8 4 (0.70%) Financial Institution
8 4 (0.70%) Manufacturing
8 4 (0.70%) Publishing
9 2 (0.35%) Advertising
9 2 (0.35%) Electronics
10 1 (0.18%) Aerospace
10 1 (0.18%) Automotive
10 1 (0.18%) Law
10 1 (0.18%) German Language
Job Titles
1 114 (20.00%) Analyst
2 93 (16.32%) Service Manager
3 53 (9.30%) Service Analyst
4 44 (7.72%) Delivery Manager
5 41 (7.19%) Service Desk Analyst
6 39 (6.84%) Support Analyst
7 37 (6.49%) Consultant
7 37 (6.49%) Architect
7 37 (6.49%) Services Delivery Manager
8 29 (5.09%) Transition Manager
9 28 (4.91%) 1st Line Support
9 28 (4.91%) Project Manager
10 26 (4.56%) Field Engineer
11 24 (4.21%) 1st Line Support Analyst
12 23 (4.04%) Support Engineer
13 22 (3.86%) Service Transition Manager
14 16 (2.81%) Operations Manager
14 16 (2.81%) Incident Manager
15 15 (2.63%) Team Leader
15 15 (2.63%) Business Analyst
Libraries, Frameworks & Software Standards
1 10 (1.75%) Web Services
1 10 (1.75%) Middleware
2 8 (1.40%) XML
2 8 (1.40%) Rendezvous
3 7 (1.23%) .NET
4 3 (0.53%) .NET Framework
4 3 (0.53%) Regular Expression
5 2 (0.35%) J2EE
6 1 (0.18%) ADO.NET
6 1 (0.18%) ASP.NET
6 1 (0.18%) SAML
6 1 (0.18%) LAMP
6 1 (0.18%) Ajax
6 1 (0.18%) Application Packaging
6 1 (0.18%) WCF
6 1 (0.18%) Silverlight
6 1 (0.18%) LINQ
6 1 (0.18%) Oracle Fusion
6 1 (0.18%) REST
6 1 (0.18%) Windows Identity Foundation
Miscellaneous
1 84 (14.74%) Analytical Skills
2 39 (6.84%) Management Information System
3 18 (3.16%) Clustering
4 14 (2.46%) CMDB
5 12 (2.11%) N-Tier
6 10 (1.75%) PKI
7 9 (1.58%) DTV
8 8 (1.40%) Mainframe
8 8 (1.40%) FlexPod
9 5 (0.88%) Data Extraction
10 4 (0.70%) Fat Client
10 4 (0.70%) Mobile App
10 4 (0.70%) Enterprise Software
10 4 (0.70%) Thin Client
11 3 (0.53%) SecurID
11 3 (0.53%) Replication
11 3 (0.53%) Computer Science
12 2 (0.35%) iPhone
12 2 (0.35%) iPad
12 2 (0.35%) User Experience
Operating Systems
1 121 (21.23%) Windows
2 49 (8.60%) Windows Server 2008
3 41 (7.19%) UNIX
4 31 (5.44%) Windows 7
5 27 (4.74%) Linux
6 23 (4.04%) Windows Server 2003
7 17 (2.98%) Windows 8
7 17 (2.98%) Windows Server 2012
8 16 (2.81%) Windows Vista
9 6 (1.05%) Windows XP
9 6 (1.05%) AIX
10 4 (0.70%) Red Hat Enterprise Linux
11 3 (0.53%) Apple iOS
11 3 (0.53%) Oracle Linux
11 3 (0.53%) Android
11 3 (0.53%) CentOS
11 3 (0.53%) Solaris
11 3 (0.53%) SUSE
11 3 (0.53%) Ubuntu
12 2 (0.35%) Windows NT
Processes & Methodologies
1 382 (67.02%) ITIL
2 130 (22.81%) Service Delivery
3 91 (15.96%) ITSM
4 75 (13.16%) Project Management
5 70 (12.28%) Change Management
6 53 (9.30%) Stakeholder Management
7 47 (8.25%) Problem Management
8 44 (7.72%) PRINCE2
9 39 (6.84%) Incident Management
10 34 (5.96%) Continuous Improvement
11 30 (5.26%) Customer Engagement
11 30 (5.26%) Configuration Management
12 28 (4.91%) ITIL V3
13 26 (4.56%) CRM
13 26 (4.56%) Risk Management
14 24 (4.21%) Disaster Recovery
15 22 (3.86%) Migration
16 21 (3.68%) Release Management
17 20 (3.51%) Matrix Management
18 16 (2.81%) Line Management
Programming Languages
1 52 (9.12%) SQL
2 14 (2.46%) C
3 11 (1.93%) PowerShell
4 8 (1.40%) VBScript
4 8 (1.40%) Java
5 4 (0.70%) C#
6 3 (0.53%) T-SQL
6 3 (0.53%) JavaScript
6 3 (0.53%) Perl
6 3 (0.53%) VB.NET
7 2 (0.35%) Shell Script
7 2 (0.35%) PHP
8 1 (0.18%) C++
8 1 (0.18%) Ruby
8 1 (0.18%) Python
Qualifications
1 155 (27.19%) Security Cleared
2 118 (20.70%) SC Cleared
3 59 (10.35%) Microsoft Certification
4 50 (8.77%) Degree
5 48 (8.42%) DV Cleared
6 34 (5.96%) MCITP
7 33 (5.79%) MCTS
7 33 (5.79%) ITIL Certification
8 32 (5.61%) MCSE
9 21 (3.68%) MCP
9 21 (3.68%) ITIL Foundation Certificate
10 12 (2.11%) VCP4
11 11 (1.93%) CISSP
11 11 (1.93%) PMI Certification
12 9 (1.58%) PMP
13 8 (1.40%) PRINCE2 Certification
13 8 (1.40%) Cisco Certification
14 6 (1.05%) CCNA
15 5 (0.88%) HNC
15 5 (0.88%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 49 (8.60%) SLA
2 13 (2.28%) ISO/IEC 27001
3 11 (1.93%) QA
4 8 (1.40%) ISO 9001
4 8 (1.40%) COBIT
5 5 (0.88%) Sarbanes-Oxley
6 4 (0.70%) BS15000
6 4 (0.70%) JSP 440
7 1 (0.18%) PCI DSS
System Software
1 53 (9.30%) Active Directory
2 46 (8.07%) VMware Infrastructure
3 37 (6.49%) Hyper-V
4 14 (2.46%) vSphere
5 11 (1.93%) VMware ESXi
5 11 (1.93%) Firmware
6 7 (1.23%) vCloud
7 4 (0.70%) Microsoft App-V
8 3 (0.53%) FreeRADIUS
8 3 (0.53%) NFS
9 2 (0.35%) GPFS
9 2 (0.35%) XenApp
9 2 (0.35%) XenDesktop
9 2 (0.35%) EMC RecoverPoint
10 1 (0.18%) Oracle RAC
10 1 (0.18%) Terminal Services
Systems Management
1 22 (3.86%) OVSD
2 20 (3.51%) SCOM
3 19 (3.33%) Backup Exec
4 13 (2.28%) McAfee ePO
5 10 (1.75%) OpenView Configuration Management
6 8 (1.40%) WMI
6 8 (1.40%) SCSM
6 8 (1.40%) SCCM
7 7 (1.23%) OpenView
8 4 (0.70%) MOM
8 4 (0.70%) CA Spectrum
9 3 (0.53%) logstash
9 3 (0.53%) Nagios
10 2 (0.35%) CA Single Sign-On
10 2 (0.35%) Netcool
10 2 (0.35%) Tivoli
10 2 (0.35%) NSN NetAct
10 2 (0.35%) XenMobile
10 2 (0.35%) Cisco UCCX
11 1 (0.18%) Cisco CUCM
Vendors
1 127 (22.28%) Microsoft
2 50 (8.77%) VMware
3 42 (7.37%) Cisco
4 38 (6.67%) HP
5 35 (6.14%) Remedy
6 33 (5.79%) Citrix
7 26 (4.56%) Lotus
8 24 (4.21%) BMC
8 24 (4.21%) McAfee
9 23 (4.04%) Juniper
10 18 (3.16%) CA
11 16 (2.81%) CheckPoint
11 16 (2.81%) Oracle
12 13 (2.28%) NetApp
12 13 (2.28%) F5
13 12 (2.11%) Lumension
13 12 (2.11%) Sophos
13 12 (2.11%) Blue Coat
13 12 (2.11%) SAP
14 10 (1.75%) EMC
Reading, Berkshire
Experis Ltd
Rate: £400 - £450 per day
Posted: 12 hours ago
Reading, Berkshire
Polar Recruitment
Rate: £0000 - £1111 per annum
Posted: 18 hours ago
Farnborough, Hampshire
Experis Ltd
Rate: £547.00 per day
Posted: Yesterday
Bracknell
Interquest - ITQ Financial - Tunbridge Wells
Rate: £375 - £400 per day
Posted: Yesterday
Lewes, East Sussex
Reed Professional Services
Rate: £15 - £16 per hour + 1.5x for night shift work
Posted: 2 days ago
Hook, Hampshire
Experis Ltd
Rate: £347.48 per day
Posted: 3 days ago
Oxford, Oxfordshire
Incisive Ltd
Posted: 3 days ago
Hampshire
Colston Consulting
Rate: £300 - 315 per day
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Spring Technology
Rate: £380.00 - £440.00 per day
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Spring Technology
Rate: £275.00 - £310.00 per day
Posted: 6 days ago
Winchester, Hampshire
Connectus
Rate: £280 - £320 per day
Posted: 6 days ago
Sutton, Surrey
Connectus
Rate: £365 per day
Posted: 6 days ago
Slough, Berkshire
Premier Media
Rate: £150 - £175 per day
Posted: 9 days ago
Kent
Computer Futures
Rate: competitive
Posted: 15 days ago