The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Service Management
Rank 55 66 88
Rank change year-on-year
+11 +22
Contract jobs citing Service Management 309 249 196
As % of all contract IT jobs located in the South East 3.12% 2.67% 2.21%
As % of the Processes & Methodologies category 4.07% 3.59% 3.01%
Number of daily rates quoted 138 143 100
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£370 £351 £350
Average daily rate % change year-on-year
+5.56% +0.14%
90% offered a daily rate of more than £245 £175 £175
10% offered a daily rate of more than £500 £500 £450
UK excluding London average daily rate £375 £363 £350
% change year-on-year
+3.44% +3.57%
Number of hourly rates quoted 22 11 12
Average hourly rate £21.25 £13.35 £13.35
Average hourly rate % change year-on-year
+59.17% -
90% offered a hourly rate of more than £12.59 £12.50 £11.00
10% offered a hourly rate of more than £37.09 £15.50 £19.70
UK excluding London average hourly rate £18.52 £14.00 £13.35
% change year-on-year
+32.28% +4.86%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7588 6930 6502
As % of all contract IT jobs located in the South East 76.69% 74.39% 73.15%
Number of daily rates quoted 4671 3921 3588
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £275 £240 £250
10% offered a daily rate of more than £515 £500 £500
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 255 270 259
Average hourly rate £35.00 £22.00 £30.00
Average hourly rate % change year-on-year
+59.09% -26.66%
90% offered a hourly rate of more than £13.60 £12.03 £12.88
10% offered a hourly rate of more than £50.00 £50.50 £45.00
UK excluding London average hourly rate £32.50 £26.98 £30.50
% change year-on-year
+20.48% -11.55%

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 3 September 2015.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 3 September 2015.

Service Management Hourly Rate Histogram in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +19 109 £380 -10.58% 17
Hampshire +8 65 £361 +6.96% 15
Surrey +27 58 £409 +133.71% 9
Buckinghamshire -10 49 £380 +10.14% 4
Oxfordshire -24 12 £363 -14.70% 3
Middlesex +4 5 £390 -22.00%
West Sussex -19 4 £475 +295.83% 5
East Sussex +8 3 £325 -7.14%
Kent -9 1 £225 -18.18% 2
M4 Corridor - 1 £330 -
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 3 September 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 428 (65.34%) ITIL
2 158 (24.12%) ITSM
3 133 (20.31%) Project Management
4 130 (19.85%) Security Cleared
5 115 (17.56%) Service Delivery
6 111 (16.95%) Microsoft
7 109 (16.64%) Finance
8 108 (16.49%) Telecoms
9 98 (14.96%) MS Office
10 97 (14.81%) Incident Management
11 88 (13.44%) SC Cleared
12 80 (12.21%) HP
12 80 (12.21%) SLA
13 79 (12.06%) SQL
14 78 (11.91%) Analytical Skills
15 77 (11.76%) Windows
16 76 (11.60%) Change Management
17 66 (10.08%) PRINCE2
18 56 (8.55%) Degree
19 55 (8.40%) Problem Management
19 55 (8.40%) DV Cleared
20 49 (7.48%) Oracle
21 48 (7.33%) ITIL Certification
21 48 (7.33%) CMS
21 48 (7.33%) ServiceNow
22 46 (7.02%) MS Excel
23 43 (6.56%) CRM
23 43 (6.56%) Management Information System
24 41 (6.26%) Data Centre
25 39 (5.95%) ITIL V3

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 3 September 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 48 (7.33%) CMS
2 21 (3.21%) SharePoint
3 14 (2.14%) Lync
4 12 (1.83%) MS Exchange
5 8 (1.22%) WebLogic
5 8 (1.22%) IBM Notes
6 6 (0.92%) IIS
6 6 (0.92%) OpenStack
7 5 (0.76%) SharePoint 2013
7 5 (0.76%) WebSphere
8 4 (0.61%) WordPress
8 4 (0.61%) Sitecore CMS
8 4 (0.61%) WebSphere Portal
8 4 (0.61%) Oracle Application Server
8 4 (0.61%) WebLogic Portal
9 3 (0.46%) Oracle Workflow
10 2 (0.31%) Blackberry Enterprise Server
10 2 (0.31%) Apache
11 1 (0.15%) MQSeries
11 1 (0.15%) Documentum
Applications
1 98 (14.96%) MS Office
2 46 (7.02%) MS Excel
3 17 (2.60%) MS PowerPoint
4 12 (1.83%) MS Visio
4 12 (1.83%) MS Project
5 4 (0.61%) Spreadsheet
Business Applications
1 20 (3.05%) Remedy ITSM
2 7 (1.07%) assyst
3 5 (0.76%) RMDS
4 4 (0.61%) Dynamics CRM
5 3 (0.46%) SAP CCM
5 3 (0.46%) SAP ERP
5 3 (0.46%) SAP Oil and Gas
5 3 (0.46%) WebTrends
5 3 (0.46%) SAP SM
5 3 (0.46%) Adobe Campaign
6 2 (0.31%) Oracle EBS
7 1 (0.15%) Misys Midas
Cloud Services
1 12 (1.83%) SaaS
2 11 (1.68%) Microsoft Azure
3 7 (1.07%) Office 365
4 6 (0.92%) Amazon AWS
5 3 (0.46%) Google Analytics
5 3 (0.46%) Adobe Analytics
5 3 (0.46%) Azure Active Directory
6 2 (0.31%) Cloud Computing
7 1 (0.15%) Amazon EC2
7 1 (0.15%) IaaS
7 1 (0.15%) AWS CloudFormation
7 1 (0.15%) Amazon CloudWatch
7 1 (0.15%) PaaS
Communications & Networking
1 27 (4.12%) DNS
2 25 (3.82%) Firewall
3 24 (3.66%) LAN
4 22 (3.36%) Broadband
4 22 (3.36%) WAN
4 22 (3.36%) Internet
5 17 (2.60%) TCP/IP
6 14 (2.14%) VoIP
7 13 (1.98%) VPN
8 12 (1.83%) Wireless
9 11 (1.68%) Network Security
9 11 (1.68%) DHCP
10 9 (1.37%) Ethernet
10 9 (1.37%) SAN
11 7 (1.07%) SSL
11 7 (1.07%) HTTP
12 6 (0.92%) SMTP
12 6 (0.92%) Wireshark
12 6 (0.92%) Cisco ASA
12 6 (0.92%) F5 BIG-IP GTM
Database & Business Intelligence
1 24 (3.66%) SQL Server
2 16 (2.44%) Data Warehouse
3 11 (1.68%) Oracle Database
4 8 (1.22%) Oracle Database 11g
4 8 (1.22%) Oracle Database 10g
5 6 (0.92%) Data Mining
5 6 (0.92%) OLTP
5 6 (0.92%) Big Data
6 5 (0.76%) DB2
6 5 (0.76%) Oracle Reports
7 4 (0.61%) OLAP
7 4 (0.61%) BusinessObjects
7 4 (0.61%) Oracle OLAP
7 4 (0.61%) QlikView
8 3 (0.46%) Oracle BI EE
8 3 (0.46%) MySQL
8 3 (0.46%) Azure SQL Database
9 2 (0.31%) Relational Database
9 2 (0.31%) SAP BW
10 1 (0.15%) EDRMS
Development Applications
1 7 (1.07%) Subversion
2 6 (0.92%) JIRA
3 5 (0.76%) Maven
3 5 (0.76%) Git (software)
3 5 (0.76%) Hudson
3 5 (0.76%) PVCS
3 5 (0.76%) Oracle Forms
3 5 (0.76%) Ant
3 5 (0.76%) Jenkins
4 3 (0.46%) ClearCase
4 3 (0.46%) SoapUI
5 2 (0.31%) Visual Studio
5 2 (0.31%) MSI
6 1 (0.15%) Serena SBM
6 1 (0.15%) ClearQuest
6 1 (0.15%) Team Foundation Server
6 1 (0.15%) Fiddler
General
1 109 (16.64%) Finance
2 108 (16.49%) Telecoms
3 17 (2.60%) Billing
3 17 (2.60%) Marketing
4 15 (2.29%) Back Office
5 13 (1.98%) Legal
6 12 (1.83%) Front Office
7 11 (1.68%) Retail
8 10 (1.53%) Banking
9 8 (1.22%) Spanish Language
9 8 (1.22%) Publishing
9 8 (1.22%) Manufacturing
9 8 (1.22%) Electronics
10 7 (1.07%) Multimedia
11 5 (0.76%) Military
11 5 (0.76%) Pharmaceutical
12 4 (0.61%) Financial Institution
13 2 (0.31%) Local Government
14 1 (0.15%) French Language
14 1 (0.15%) German Language
Job Titles
1 143 (21.83%) Analyst
2 106 (16.18%) Service Manager
3 66 (10.08%) Service Analyst
4 57 (8.70%) Project Manager
5 42 (6.41%) Consultant
5 42 (6.41%) Incident Manager
6 39 (5.95%) Architect
7 35 (5.34%) Service Desk Analyst
8 34 (5.19%) Delivery Manager
9 32 (4.89%) Developer
10 31 (4.73%) Services Delivery Manager
10 31 (4.73%) Transition Manager
11 27 (4.12%) Service Transition Manager
12 23 (3.51%) Support Analyst
13 21 (3.21%) 1st Line Support
13 21 (3.21%) ServiceNow Developer
13 21 (3.21%) Designer
14 18 (2.75%) Service Desk Engineer
15 16 (2.44%) 1st Line Support Analyst
16 14 (2.14%) Test Leader
Libraries, Frameworks & Software Standards
1 37 (5.65%) HTML
2 31 (4.73%) XML
3 27 (4.12%) CSS
4 20 (3.05%) Web Services
5 17 (2.60%) .NET
6 10 (1.53%) HTML5
6 10 (1.53%) REST
7 9 (1.37%) SOAP
8 7 (1.07%) Middleware
9 6 (0.92%) .NET Framework
10 5 (0.76%) ASP.NET
10 5 (0.76%) Rendezvous
11 4 (0.61%) Oracle Fusion
11 4 (0.61%) WebCenter
11 4 (0.61%) 802.1X
12 3 (0.46%) XML Messaging
12 3 (0.46%) JSF
13 2 (0.31%) MDX
14 1 (0.15%) Software Packaging
14 1 (0.15%) WCF
Miscellaneous
1 78 (11.91%) Analytical Skills
2 43 (6.56%) Management Information System
3 41 (6.26%) Data Centre
4 39 (5.95%) CMDB
5 17 (2.60%) DTV
6 15 (2.29%) Computer Science
7 10 (1.53%) Smart Meter
8 8 (1.22%) Performance Metrics
9 7 (1.07%) Mainframe
9 7 (1.07%) Client/Server
9 7 (1.07%) N-Tier
9 7 (1.07%) Clustering
9 7 (1.07%) Economics
10 6 (0.92%) Video Conferencing
10 6 (0.92%) Statistics
10 6 (0.92%) Distributed Denial-of-Service
11 4 (0.61%) Enterprise Software
11 4 (0.61%) User Experience
11 4 (0.61%) Visualisation
11 4 (0.61%) Social Media
Operating Systems
1 77 (11.76%) Windows
2 39 (5.95%) UNIX
3 33 (5.04%) Linux
4 30 (4.58%) Windows 7
5 19 (2.90%) Windows Server 2008
6 18 (2.75%) Windows XP
7 14 (2.14%) Solaris
8 11 (1.68%) Windows Server 2003
9 8 (1.22%) Windows 8
9 8 (1.22%) Windows Server 2012
10 4 (0.61%) zOS
10 4 (0.61%) Red Hat Enterprise Linux
11 3 (0.46%) Windows Vista
11 3 (0.46%) VMS
12 2 (0.31%) AIX
12 2 (0.31%) Apple iOS
Processes & Methodologies
1 428 (65.34%) ITIL
2 158 (24.12%) ITSM
3 133 (20.31%) Project Management
4 115 (17.56%) Service Delivery
5 97 (14.81%) Incident Management
6 76 (11.60%) Change Management
7 66 (10.08%) PRINCE2
8 55 (8.40%) Problem Management
9 43 (6.56%) CRM
10 39 (5.95%) ITIL V3
11 38 (5.80%) Agile Software Development
12 35 (5.34%) Migration
13 34 (5.19%) Stakeholder Management
13 34 (5.19%) Disaster Recovery
14 33 (5.04%) Configuration Management
15 32 (4.89%) Workflow
16 28 (4.27%) Continuous Improvement
17 25 (3.82%) Unit Testing
17 25 (3.82%) Programme Management
18 24 (3.66%) Capacity Management
Programming Languages
1 79 (12.06%) SQL
2 34 (5.19%) Java
3 15 (2.29%) JavaScript
4 13 (1.98%) C
5 8 (1.22%) PL/SQL
6 7 (1.07%) PowerShell
7 6 (0.92%) Ruby
7 6 (0.92%) Perl
7 6 (0.92%) PHP
7 6 (0.92%) Python
8 5 (0.76%) VB
9 4 (0.61%) VB.NET
9 4 (0.61%) COBOL
9 4 (0.61%) VBScript
9 4 (0.61%) Shell Script
9 4 (0.61%) C-shell
10 3 (0.46%) VB6
11 2 (0.31%) Bash Shell
11 2 (0.31%) XQuery
11 2 (0.31%) C#
Qualifications
1 130 (19.85%) Security Cleared
2 88 (13.44%) SC Cleared
3 56 (8.55%) Degree
4 55 (8.40%) DV Cleared
5 48 (7.33%) ITIL Certification
6 32 (4.89%) ITIL Foundation Certificate
7 21 (3.21%) Cisco Certification
8 18 (2.75%) ISEB
9 15 (2.29%) CCNA
10 14 (2.14%) PRINCE2 Practitioner
11 13 (1.98%) Microsoft Certification
12 11 (1.68%) PMI Certification
13 10 (1.53%) PMP
13 10 (1.53%) MCSE
14 9 (1.37%) CISSP
15 8 (1.22%) CCNP
15 8 (1.22%) ISTQB
16 6 (0.92%) HND
17 5 (0.76%) MCSA
17 5 (0.76%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 80 (12.21%) SLA
2 20 (3.05%) QA
3 18 (2.75%) ISO 9001
4 13 (1.98%) ISO/IEC 27001
5 9 (1.37%) Sarbanes-Oxley
6 3 (0.46%) TickIT
7 2 (0.31%) ISO 14001
7 2 (0.31%) COBIT
7 2 (0.31%) BS15000
7 2 (0.31%) PMBOK
7 2 (0.31%) JSP 440
8 1 (0.15%) PCI DSS
8 1 (0.15%) P3O
8 1 (0.15%) BS7799
System Software
1 35 (5.34%) Active Directory
2 17 (2.60%) VMware Infrastructure
3 14 (2.14%) Hyper-V
4 4 (0.61%) Terminal Services
4 4 (0.61%) vSphere
4 4 (0.61%) Docker
5 2 (0.31%) GPFS
5 2 (0.31%) VMware ESXi
5 2 (0.31%) XenApp
5 2 (0.31%) XenDesktop
6 1 (0.15%) Microsoft Virtual Server
Systems Management
1 25 (3.82%) OVSD
2 18 (2.75%) SCOM
3 12 (1.83%) SCCM
4 7 (1.07%) Netcool
5 6 (0.92%) HP Quality Center
5 6 (0.92%) AirWatch
6 5 (0.76%) Ansible
6 5 (0.76%) Opscode Chef
6 5 (0.76%) Puppet
6 5 (0.76%) OpenView
6 5 (0.76%) Oracle RMAN
7 4 (0.61%) NetBackup
7 4 (0.61%) Backup Exec
7 4 (0.61%) SolarWinds Orion
8 3 (0.46%) WhatsUp Gold
8 3 (0.46%) HP UCMDB
8 3 (0.46%) CA Spectrum
8 3 (0.46%) Cisco Prime
8 3 (0.46%) WSUS
8 3 (0.46%) Norton AntiVirus
Vendors
1 111 (16.95%) Microsoft
2 80 (12.21%) HP
3 49 (7.48%) Oracle
4 48 (7.33%) ServiceNow
5 39 (5.95%) Cisco
6 35 (5.34%) BMC
6 35 (5.34%) Remedy
7 28 (4.27%) CA
8 27 (4.12%) SAP
9 22 (3.36%) Citrix
10 19 (2.90%) VMware
11 15 (2.29%) Huawei
11 15 (2.29%) NetApp
12 12 (1.83%) CheckPoint
13 11 (1.68%) Juniper
14 10 (1.53%) SolarWinds
15 9 (1.37%) F5
15 9 (1.37%) LANDesk
15 9 (1.37%) Blue Coat
15 9 (1.37%) Google
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