The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 63 85 81
Rank change year-on-year
+22 -4
Contract jobs citing Service Management 243 198 203
As % of all contract IT jobs located in the South East 2.62% 2.23% 2.07%
As % of the Processes & Methodologies category 3.58% 3.08% 2.91%
Number of daily rates quoted 142 100 108
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£351 £350 £353
Average daily rate % change year-on-year
+0.28% -0.70%
90% offered a daily rate of more than £175 £175 £229
10% offered a daily rate of more than £500 £450 £475
UK excluding London average daily rate £360 £350 £360
% change year-on-year
+2.85% -2.77%
Number of hourly rates quoted 10 11 18
Average hourly rate £13.18 £13.35 £15.50
Average hourly rate % change year-on-year
-1.31% -13.87%
90% offered a hourly rate of more than £12.45 £11.00 £10.37
10% offered a hourly rate of more than £15.50 £20.00 £18.03
UK excluding London average hourly rate £14.19 £13.35 £16.00
% change year-on-year
+6.27% -16.56%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6779 6421 6981
As % of all contract IT jobs located in the South East 73.09% 72.27% 71.05%
Number of daily rates quoted 3810 3523 3322
Average daily rate £375 £375 £375
90% offered a daily rate of more than £240 £250 £248
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 273 251 333
Average hourly rate £21.82 £29.00 £32.50
Average hourly rate % change year-on-year
-24.75% -10.76%
90% offered a hourly rate of more than £12.00 £12.69 £12.17
10% offered a hourly rate of more than £50.50 £45.00 £45.00
UK excluding London average hourly rate £26.50 £30.00 £31.00
% change year-on-year
-11.66% -3.22%

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 2 September 2014.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +5 72 £425 +25.00% 19
Hampshire +4 53 £338 -3.57% 13
Buckinghamshire +1 48 £345 -13.75% 10
Surrey +7 22 £175 -54.83% 17
Oxfordshire +3 16 £425 +28.78% 4
Kent - 10 £275 - 6
West Sussex +4 9 £160 -62.35% 2
Middlesex +5 8 £500 +57.48% 1
East Sussex -11 2 £350 +7.69%
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 2 September 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 345 (67.65%) ITIL
2 130 (25.49%) ITSM
3 121 (23.73%) Security Cleared
4 109 (21.37%) Windows
5 104 (20.39%) Microsoft
6 97 (19.02%) Service Delivery
7 94 (18.43%) Project Management
8 83 (16.27%) SC Cleared
9 68 (13.33%) Telecoms
10 60 (11.76%) PRINCE2
11 59 (11.57%) Finance
12 55 (10.78%) MS Excel
13 53 (10.39%) Incident Management
14 52 (10.20%) Change Management
15 49 (9.61%) ITIL Certification
15 49 (9.61%) Problem Management
16 48 (9.41%) Degree
16 48 (9.41%) DV Cleared
17 47 (9.22%) HP
18 46 (9.02%) Active Directory
19 43 (8.43%) Remedy
20 41 (8.04%) Management Information System
21 38 (7.45%) WAN
21 38 (7.45%) MS Office
22 37 (7.25%) SLA
22 37 (7.25%) Cisco
23 36 (7.06%) ITIL V3
24 35 (6.86%) SQL
25 34 (6.67%) LAN
26 32 (6.27%) Stakeholder Management

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 2 September 2014, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 18 (3.53%) SharePoint
2 17 (3.33%) MS Exchange
3 13 (2.55%) IBM Notes
4 12 (2.35%) BizTalk Server
5 8 (1.57%) IIS
5 8 (1.57%) Exchange Server 2010
6 7 (1.37%) Lync
6 7 (1.37%) Blackberry Enterprise Server
6 7 (1.37%) CMS
7 6 (1.18%) Exchange Server 2003
8 4 (0.78%) Exchange Server 2013
9 2 (0.39%) Office Communications Server
9 2 (0.39%) TIBCO EMS
9 2 (0.39%) Lotus Domino
9 2 (0.39%) Apache
10 1 (0.20%) Tomcat
10 1 (0.20%) GroupWise
10 1 (0.20%) SAS
10 1 (0.20%) Mule
10 1 (0.20%) WebSphere
Applications
1 55 (10.78%) MS Excel
2 38 (7.45%) MS Office
3 30 (5.88%) MS PowerPoint
4 24 (4.71%) MS Project
5 20 (3.92%) MS Visio
6 10 (1.96%) Spreadsheet
7 1 (0.20%) Acrobat
Business Applications
1 17 (3.33%) Remedy ITSM
2 7 (1.37%) Oracle EBS
2 7 (1.37%) Maximo
2 7 (1.37%) Dynamics CRM
3 6 (1.18%) SAP Oil and Gas
4 4 (0.78%) SAP CRM
5 3 (0.59%) assyst
6 2 (0.39%) Dynamics AX
6 2 (0.39%) BusinessWorks
7 1 (0.20%) Oracle Financials
7 1 (0.20%) Remedy AR System
7 1 (0.20%) SAP IS-U
Cloud Services
1 8 (1.57%) SaaS
2 7 (1.37%) Cloud Computing
3 5 (0.98%) Microsoft Azure
3 5 (0.98%) Amazon AWS
3 5 (0.98%) Office 365
Communications & Networking
1 38 (7.45%) WAN
2 34 (6.67%) LAN
3 24 (4.71%) Firewall
4 21 (4.12%) Internet
5 18 (3.53%) TCP/IP
6 17 (3.33%) DNS
7 15 (2.94%) SAN
7 15 (2.94%) Network Security
8 11 (2.16%) Cisco ASA
8 11 (2.16%) VPN
8 11 (2.16%) DHCP
9 10 (1.96%) Broadband
9 10 (1.96%) OSPF
9 10 (1.96%) Cisco IOS
10 9 (1.76%) VLAN
11 8 (1.57%) VoIP
12 6 (1.18%) Wi-Fi
13 5 (0.98%) Radio Access Network
14 4 (0.78%) LTE
14 4 (0.78%) 4G
Database & Business Intelligence
1 23 (4.51%) SQL Server
2 10 (1.96%) Data Warehouse
3 8 (1.57%) SQL Server Integration Services
4 7 (1.37%) Oracle Database
5 6 (1.18%) Spotfire
5 6 (1.18%) DataStage
6 5 (0.98%) SQL Server Reporting Services
7 4 (0.78%) Relational Database
8 3 (0.59%) DTS
8 3 (0.59%) MySQL
8 3 (0.59%) Crystal Reports
9 2 (0.39%) SQL Server 2005
9 2 (0.39%) SQL Server Analysis Services
9 2 (0.39%) Cognos Framework Manager
10 1 (0.20%) SQL Server 2012
10 1 (0.20%) QlikView
10 1 (0.20%) SQL Server 2000
10 1 (0.20%) DB2
10 1 (0.20%) Data Mining
10 1 (0.20%) OLTP
Development Applications
1 4 (0.78%) Visual Studio
2 3 (0.59%) TestDirector
3 2 (0.39%) Team Foundation Server
4 1 (0.20%) Redmine
4 1 (0.20%) PVCS
4 1 (0.20%) Toad
4 1 (0.20%) MSI
4 1 (0.20%) LabVIEW
4 1 (0.20%) StarTeam
4 1 (0.20%) JIRA
4 1 (0.20%) Fiddler
General
1 68 (13.33%) Telecoms
2 59 (11.57%) Finance
3 12 (2.35%) Billing
4 10 (1.96%) Marketing
4 10 (1.96%) Manufacturing
4 10 (1.96%) Pharmaceutical
5 9 (1.76%) Legal
5 9 (1.76%) Retail
6 7 (1.37%) Electronics
7 6 (1.18%) Back Office
8 5 (0.98%) Front Office
8 5 (0.98%) Military
9 4 (0.78%) Japanese Language
10 3 (0.59%) Local Government
10 3 (0.59%) Banking
10 3 (0.59%) Advertising
10 3 (0.59%) Publishing
11 1 (0.20%) Financial Institution
11 1 (0.20%) Law
Job Titles
1 140 (27.45%) Analyst
2 56 (10.98%) Service Manager
3 46 (9.02%) Service Analyst
4 42 (8.24%) Project Manager
5 36 (7.06%) Consultant
6 31 (6.08%) Support Analyst
7 24 (4.71%) Delivery Manager
8 23 (4.51%) Architect
9 20 (3.92%) Business Analyst
9 20 (3.92%) Service Desk Analyst
10 19 (3.73%) 1st Line Support
10 19 (3.73%) Support Engineer
11 18 (3.53%) Transition Manager
12 16 (3.14%) Services Delivery Manager
12 16 (3.14%) Service Transition Manager
13 14 (2.75%) Incident Manager
14 12 (2.35%) Change Analyst
14 12 (2.35%) Operations Manager
14 12 (2.35%) Desktop Support
15 11 (2.16%) Network Engineer
Libraries, Frameworks & Software Standards
1 16 (3.14%) Web Services
2 11 (2.16%) HTML
3 10 (1.96%) .NET
3 10 (1.96%) XML
4 9 (1.76%) Middleware
5 7 (1.37%) Ajax
5 7 (1.37%) .NET Framework
6 6 (1.18%) COM
6 6 (1.18%) Oracle Fusion
7 5 (0.98%) CSS
7 5 (0.98%) SAP Basis
8 4 (0.78%) Application Packaging
9 3 (0.59%) ASP.NET
10 2 (0.39%) DHTML
10 2 (0.39%) ActiveMQ
10 2 (0.39%) WF
10 2 (0.39%) SOAP
11 1 (0.20%) REST
11 1 (0.20%) Windows Identity Foundation
11 1 (0.20%) Regular Expression
Miscellaneous
1 41 (8.04%) Management Information System
2 25 (4.90%) CMDB
3 14 (2.75%) Blackberry
3 14 (2.75%) DTV
4 11 (2.16%) Smart Meter
5 7 (1.37%) Data Extraction
5 7 (1.37%) Replication
6 6 (1.18%) Clustering
6 6 (1.18%) NHS
7 5 (0.98%) Computer Science
7 5 (0.98%) iPad
8 4 (0.78%) Enterprise Storage
8 4 (0.78%) FMCG
8 4 (0.78%) iPhone
8 4 (0.78%) Fat Client
8 4 (0.78%) Thin Client
8 4 (0.78%) AS400
8 4 (0.78%) Statistics
9 3 (0.59%) PMI
9 3 (0.59%) Mainframe
Operating Systems
1 109 (21.37%) Windows
2 32 (6.27%) Windows 7
3 29 (5.69%) Windows Server 2008
4 20 (3.92%) UNIX
5 18 (3.53%) Windows Server 2003
6 13 (2.55%) Windows XP
7 11 (2.16%) Linux
8 7 (1.37%) Windows Server 2012
9 6 (1.18%) AIX
10 5 (0.98%) Solaris
10 5 (0.98%) Red Hat Enterprise Linux
11 4 (0.78%) Apple iOS
11 4 (0.78%) Windows 8
12 2 (0.39%) Windows Phone
13 1 (0.20%) Oracle Linux
13 1 (0.20%) SUSE
13 1 (0.20%) Windows 2000 Server
Processes & Methodologies
1 345 (67.65%) ITIL
2 130 (25.49%) ITSM
3 97 (19.02%) Service Delivery
4 94 (18.43%) Project Management
5 60 (11.76%) PRINCE2
6 53 (10.39%) Incident Management
7 52 (10.20%) Change Management
8 49 (9.61%) Problem Management
9 36 (7.06%) ITIL V3
10 32 (6.27%) Stakeholder Management
11 26 (5.10%) Asset Management
11 26 (5.10%) Configuration Management
12 25 (4.90%) Programme Management
13 23 (4.51%) Time Management
14 22 (4.31%) Migration
14 22 (4.31%) CRM
15 21 (4.12%) Business Continuity
16 20 (3.92%) Supplier Management
17 19 (3.73%) Disaster Recovery
18 17 (3.33%) Release Management
Programming Languages
1 35 (6.86%) SQL
2 11 (2.16%) JavaScript
3 8 (1.57%) PowerShell
4 5 (0.98%) C#
5 4 (0.78%) Java
6 3 (0.59%) RPG
6 3 (0.59%) VBScript
6 3 (0.59%) RPG IV
7 2 (0.39%) T-SQL
7 2 (0.39%) VB.NET
7 2 (0.39%) PHP
7 2 (0.39%) C
8 1 (0.20%) C++
8 1 (0.20%) Perl
8 1 (0.20%) VBA
8 1 (0.20%) Python
8 1 (0.20%) Shell Script
8 1 (0.20%) Ruby
8 1 (0.20%) VB
Qualifications
1 121 (23.73%) Security Cleared
2 83 (16.27%) SC Cleared
3 49 (9.61%) ITIL Certification
4 48 (9.41%) Degree
4 48 (9.41%) DV Cleared
5 28 (5.49%) Microsoft Certification
6 18 (3.53%) PMI Certification
7 15 (2.94%) PMP
8 14 (2.75%) MCTS
9 13 (2.55%) MCITP
9 13 (2.55%) Cisco Certification
9 13 (2.55%) CCNA
9 13 (2.55%) MCSE
10 11 (2.16%) PRINCE2 Certification
11 10 (1.96%) CCNP
12 8 (1.57%) MCP
12 8 (1.57%) ITIL Foundation Certificate
13 4 (0.78%) ISEB
14 3 (0.59%) A+ Certification
14 3 (0.59%) MCDST
Quality Assurance & Compliance
1 37 (7.25%) SLA
2 26 (5.10%) ISO/IEC 27001
3 18 (3.53%) QA
4 17 (3.33%) ISO 9001
5 15 (2.94%) BS15000
6 9 (1.76%) ISO 9000
7 8 (1.57%) Sarbanes-Oxley
8 6 (1.18%) PCI DSS
9 2 (0.39%) Data Quality
10 1 (0.20%) JSP 440
10 1 (0.20%) BS25999
10 1 (0.20%) ISO/IEC 20000
10 1 (0.20%) GxP
10 1 (0.20%) COBIT
System Software
1 46 (9.02%) Active Directory
2 13 (2.55%) Hyper-V
3 9 (1.76%) VMware Infrastructure
4 8 (1.57%) XenApp
4 8 (1.57%) vSphere
5 7 (1.37%) VMware ESXi
6 5 (0.98%) XenDesktop
7 3 (0.59%) Terminal Services
8 1 (0.20%) Microsoft App-V
8 1 (0.20%) Xen
8 1 (0.20%) NLBS
8 1 (0.20%) Citrix Presentation Server
8 1 (0.20%) FreeRADIUS
Systems Management
1 11 (2.16%) Tivoli
2 9 (1.76%) Netcool
2 9 (1.76%) OVSD
2 9 (1.76%) HP UCMDB
3 8 (1.57%) Netcool/OMNIbus
4 7 (1.37%) SCCM
5 6 (1.18%) Backup Exec
5 6 (1.18%) Netcool/Webtop
6 5 (0.98%) WSUS
7 4 (0.78%) Cisco Prime
7 4 (0.78%) WhatsUp Gold
8 3 (0.59%) HP Quality Center
8 3 (0.59%) Forefront Identity Manager
8 3 (0.59%) SCOM
8 3 (0.59%) Norton AntiVirus
8 3 (0.59%) Systems Management Server (SMS)
9 2 (0.39%) OpenView
10 1 (0.20%) Tivoli Monitoring
10 1 (0.20%) Control-M
10 1 (0.20%) Nagios
Vendors
1 104 (20.39%) Microsoft
2 47 (9.22%) HP
3 43 (8.43%) Remedy
4 37 (7.25%) Cisco
5 27 (5.29%) Oracle
6 26 (5.10%) Citrix
7 24 (4.71%) SAP
8 21 (4.12%) ServiceNow
9 13 (2.55%) IBM
9 13 (2.55%) BMC
9 13 (2.55%) Lotus
10 12 (2.35%) VMware
11 10 (1.96%) 3PAR
12 9 (1.76%) Juniper
13 8 (1.57%) Salesforce.com
13 8 (1.57%) TIBCO
14 7 (1.37%) NetApp
15 6 (1.18%) Axway
15 6 (1.18%) ComArch
15 6 (1.18%) Brocade
Milton Keynes, Buckinghamshire
Certes Computing Ltd
Rate: £170 - £180 per day
Posted: 4 hours ago
Hook, Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £350.00 - £370.00 per annum
Posted: 6 hours ago
Farnborough, Hampshire
Experis Ltd
Rate: £450 - £510 per day
Posted: 6 hours ago
Abingdon, Oxfordshire
Cadence Resourcing
Rate: On application
Posted: 3 days ago
Slough, Berkshire
TD Group
Posted: 3 days ago
Kent
TEKsystems
Rate: £300 - £350 per day
Posted: 4 days ago
Reading, Berkshire
Rullion IT Plus
Posted: 4 days ago
Berkshire
Roc Search
Posted: 4 days ago
Newbury, Berkshire
Resource Solutions Group - Sovereign Housing
Rate: Benefits
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: market rates
Posted: 5 days ago
Buckinghamshire
Interquest - IQ ESM
Rate: £25 - £28 per day
Posted: 12 days ago
Buckinghamshire
Interquest - IQ ESM
Rate: £425 - £500 per day
Posted: 12 days ago
Milton Keynes
Interquest - IQ ESM
Rate: £20 - £28 per hour
Posted: 15 days ago