Service Management Contracts in the South East
 
Demand Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Job Locations Related Skills

The first table below looks at the demand for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
17 May 2013		 Same period 2012 Same period 2011
Service Management
Rank 88 68 59
Rank change year-on-year
-20 -9
Contract jobs citing Service Management 154 245 279
As % of all contract IT jobs located in the South East 1.971% 2.412% 2.670%
As % of the Processes & Methodologies category 2.897% 3.731% 4.114%
Number of daily rates quoted 73 120 108
Average daily rate £375 £360 £361
Average daily rate % change year-on-year
+4.16% -0.34%
90% offered a daily rate of more than £238 £247 £200
10% offered a daily rate of more than £463 £475 £475
UK excluding London average daily rate £370 £340 £350
% change year-on-year
+8.82% -2.85%
Number of hourly rates quoted 8 6 9
Average hourly rate £13.38 £16.00 £41.00
Average hourly rate % change year-on-year
-16.40% -60.97%
90% offered a hourly rate of more than £12.00 £11.38 £14.82
10% offered a hourly rate of more than £16.95 £19.75 £48.60
UK excluding London average hourly rate £16.72 £17.50 £18.00
% change year-on-year
-4.45% -2.77%
All Processes & Methodologies
South East
Contract IT job ads with a match in the
Processes & Methodologies category		 5315 6567 6781
As % of all contract IT jobs located in the South East 68.02% 64.65% 64.89%
Number of daily rates quoted 2757 3151 3072
Average daily rate £375 £363 £375
Average daily rate % change year-on-year
+3.44% -3.33%
90% offered a daily rate of more than £260 £250 £250
10% offered a daily rate of more than £525 £500 £514
UK excluding London average daily rate £363 £365 £375
% change year-on-year
-0.68% -2.66%
Number of hourly rates quoted 212 329 363
Average hourly rate £26.98 £25.50 £35.00
Average hourly rate % change year-on-year
+5.78% -27.14%
90% offered a hourly rate of more than £13.00 £13.00 £13.98
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £31.60 £25.00 £30.00
% change year-on-year
+26.40% -16.66%
Service Management
England

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

South East Service Management Jobs Demand Trend

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

South East Service Management Daily Rate Trend

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 17 May 2013.

South East Service Management Daily Rate Histogram

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

South East Service Management Hourly Rate Trend

Service Management
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
Berkshire -29 42 £400 -
Buckinghamshire -7 31 £310 +3.33%
Hampshire -6 25 £350 +7.69%
Surrey +19 23 £425 +28.78%
Middlesex +7 10 £411 +15.03%
Oxfordshire +10 9 £450 -5.26%
West Sussex +13 6 £438 +15.13%
East Sussex +5 1 £650 +40.54%
Kent -2 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 182 (62.12%) ITIL
2 83 (28.33%) Project Management
3 75 (25.60%) Service Delivery
4 52 (17.75%) Microsoft
5 51 (17.41%) Finance
6 50 (17.06%) Telecoms
6 50 (17.06%) Windows
7 45 (15.36%) Incident Management
8 44 (15.02%) PRINCE2
9 42 (14.33%) Remedy
10 40 (13.65%) Citrix
11 39 (13.31%) Security Cleared
12 38 (12.97%) ITSM
13 36 (12.29%) Change Management
14 35 (11.95%) Degree
15 34 (11.60%) MS Office
16 30 (10.24%) ITIL Certification
16 30 (10.24%) SLA
17 29 (9.898%) SC Cleared
18 28 (9.556%) HP
18 28 (9.556%) VMware
19 27 (9.215%) MS Excel
20 26 (8.874%) Windows Server 2008
21 23 (7.850%) Management Information System
22 22 (7.509%) Stakeholder Management
22 22 (7.509%) SQL
22 22 (7.509%) Continuous Improvement
23 21 (7.167%) Radio Access Network
23 21 (7.167%) VMware Infrastructure
23 21 (7.167%) Active Directory

Service Management
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 14 (4.778%) XML
2 4 (1.365%) SAP XI
2 4 (1.365%) Application Packaging
3 3 (1.024%) Middleware
3 3 (1.024%) HTML
4 2 (0.683%) .NET
4 2 (0.683%) CSS
4 2 (0.683%) Software Packaging
5 1 (0.341%) JSP
5 1 (0.341%) Web Services
5 1 (0.341%) J2EE
5 1 (0.341%) WebSphere
Application Platforms
1 16 (5.461%) MS Exchange
2 12 (4.096%) SharePoint
3 11 (3.754%) Exchange Server 2003
4 7 (2.389%) Lotus Notes
5 5 (1.706%) Lync
6 4 (1.365%) Exchange Server 2010
7 1 (0.341%) Exchange Server 2007
7 1 (0.341%) Apache
7 1 (0.341%) WebLogic
7 1 (0.341%) IIS
7 1 (0.341%) NetWeaver
7 1 (0.341%) WebLogic Portal
7 1 (0.341%) CMS
Applications
1 34 (11.60%) MS Office
2 27 (9.215%) MS Excel
3 11 (3.754%) MS Visio
4 5 (1.706%) MS PowerPoint
5 3 (1.024%) MS Project
6 2 (0.683%) Spreadsheet
Business Applications
1 19 (6.485%) Remedy ITSM
2 2 (0.683%) Oracle EBS R12
2 2 (0.683%) Oracle 11i
2 2 (0.683%) SAP SM
2 2 (0.683%) SAP CS
3 1 (0.341%) Tesseract
3 1 (0.341%) SAP Oil and Gas
3 1 (0.341%) Dynamics CRM
3 1 (0.341%) SAP ERP
3 1 (0.341%) Maximo
3 1 (0.341%) SAP HR
Communications & Networking
1 21 (7.167%) Radio Access Network
2 12 (4.096%) LAN
3 11 (3.754%) SAN
3 11 (3.754%) Internet
3 11 (3.754%) Nokia NetAct
4 10 (3.413%) WAN
5 9 (3.072%) TCP/IP
6 8 (2.730%) Firewall
7 7 (2.389%) VPN
8 6 (2.048%) VoIP
9 4 (1.365%) Ethernet
9 4 (1.365%) HTTP
9 4 (1.365%) Intranet
10 3 (1.024%) DNS
10 3 (1.024%) MPLS
10 3 (1.024%) DHCP
10 3 (1.024%) WLAN
11 2 (0.683%) IPsec
12 1 (0.341%) VLAN
12 1 (0.341%) Cisco IOS
Database & Business Intelligence
1 8 (2.730%) Crystal Reports
2 5 (1.706%) SQL Server
2 5 (1.706%) QlikView
3 4 (1.365%) BusinessObjects
3 4 (1.365%) SAP BW
3 4 (1.365%) Xcelsius
4 3 (1.024%) Data Warehouse
5 2 (0.683%) DB2
5 2 (0.683%) OLAP
5 2 (0.683%) SQL Server Integration Services
6 1 (0.341%) SQL Server 2008
Development Applications
1 5 (1.706%) Subversion
2 4 (1.365%) Visual Studio
3 1 (0.341%) MSI
3 1 (0.341%) TestPartner
3 1 (0.341%) WebLOAD
3 1 (0.341%) Visual Studio Team System
3 1 (0.341%) Team Foundation Server
General
1 51 (17.41%) Finance
2 50 (17.06%) Telecoms
3 7 (2.389%) Retail
4 6 (2.048%) Back Office
5 5 (1.706%) Marketing
6 4 (1.365%) Financial Institution
6 4 (1.365%) Banking
7 3 (1.024%) Pharmaceutical
7 3 (1.024%) Retail Banking
8 2 (0.683%) French Language
9 1 (0.341%) Spanish Language
9 1 (0.341%) Billing
9 1 (0.341%) Electronics
9 1 (0.341%) Legal
9 1 (0.341%) Manufacturing
Job Titles
1 69 (23.55%) Service Manager
2 53 (18.09%) Analyst
3 33 (11.26%) Project Manager
4 26 (8.874%) Delivery Manager
5 24 (8.191%) Services Delivery Manager
5 24 (8.191%) Architect
6 17 (5.802%) Support Analyst
6 17 (5.802%) Transition Manager
7 16 (5.461%) Service Analyst
8 12 (4.096%) Solutions Architect
9 9 (3.072%) Infrastructure Manager
9 9 (3.072%) Service Desk Analyst
9 9 (3.072%) Incident Manager
10 7 (2.389%) OSS Architect
10 7 (2.389%) Technical Manager
10 7 (2.389%) Senior Manager
10 7 (2.389%) Technical Project Manager
10 7 (2.389%) 3rd Line Support
11 6 (2.048%) Operations Manager
11 6 (2.048%) Report Analyst
Miscellaneous
1 23 (7.850%) Management Information System
2 9 (3.072%) CMDB
3 8 (2.730%) Computer Science
4 6 (2.048%) Mathematics
4 6 (2.048%) Physics
5 5 (1.706%) Cloud Computing
5 5 (1.706%) PMI
6 4 (1.365%) Blackberry
7 3 (1.024%) Video Conferencing
7 3 (1.024%) Smartphone
7 3 (1.024%) iSeries
8 2 (0.683%) Mobile App
8 2 (0.683%) Enterprise Software
8 2 (0.683%) Mobile Payment
8 2 (0.683%) Mainframe
8 2 (0.683%) NHS
9 1 (0.341%) DTV
9 1 (0.341%) Replication
9 1 (0.341%) Clustering
9 1 (0.341%) CESG
Operating Systems
1 50 (17.06%) Windows
2 26 (8.874%) Windows Server 2008
3 15 (5.119%) Windows XP
4 13 (4.437%) Windows 7
4 13 (4.437%) UNIX
5 11 (3.754%) Windows Server 2003
6 8 (2.730%) Linux
7 5 (1.706%) Windows 2000
7 5 (1.706%) Windows NT
8 4 (1.365%) Red Hat Enterprise Linux
9 3 (1.024%) Windows 8
9 3 (1.024%) Windows Vista
10 2 (0.683%) Android
10 2 (0.683%) AIX
10 2 (0.683%) Solaris
10 2 (0.683%) Apple iOS
11 1 (0.341%) VMS
11 1 (0.341%) Mac OS X
Processes & Methodologies
1 182 (62.12%) ITIL
2 83 (28.33%) Project Management
3 75 (25.60%) Service Delivery
4 45 (15.36%) Incident Management
5 44 (15.02%) PRINCE2
6 38 (12.97%) ITSM
7 36 (12.29%) Change Management
8 22 (7.509%) Stakeholder Management
8 22 (7.509%) Continuous Improvement
9 20 (6.826%) PRINCE
9 20 (6.826%) Performance Management
10 12 (4.096%) Fault Management
10 12 (4.096%) TOGAF
11 11 (3.754%) Risk Management
11 11 (3.754%) CRM
11 11 (3.754%) Problem Management
11 11 (3.754%) User Acceptance Testing
12 10 (3.413%) Supplier Management
12 10 (3.413%) Configuration Management
13 9 (3.072%) Business Intelligence
Programming Languages
1 22 (7.509%) SQL
2 8 (2.730%) VB
3 7 (2.389%) PowerShell
4 3 (1.024%) C
4 3 (1.024%) JavaScript
5 2 (0.683%) C#
5 2 (0.683%) VBScript
6 1 (0.341%) Shell Script
6 1 (0.341%) Java
6 1 (0.341%) Perl
6 1 (0.341%) PL/SQL
Qualifications
1 39 (13.31%) Security Cleared
2 35 (11.95%) Degree
3 30 (10.24%) ITIL Certification
4 29 (9.898%) SC Cleared
5 13 (4.437%) MCSE
5 13 (4.437%) Microsoft Certification
6 10 (3.413%) MCP
7 9 (3.072%) DV Cleared
8 8 (2.730%) PMI Certification
9 6 (2.048%) ISEB
10 5 (1.706%) CCNA
10 5 (1.706%) Cisco Certification
11 4 (1.365%) PMP
12 3 (1.024%) PRINCE2 Practitioner
12 3 (1.024%) PRINCE2 Certification
13 2 (0.683%) MCSA
13 2 (0.683%) CCIE
13 2 (0.683%) CCNP
13 2 (0.683%) VMware Certified Professional (VCP)
13 2 (0.683%) MCDST
Quality Assurance & Compliance
1 30 (10.24%) SLA
2 9 (3.072%) COBIT
3 6 (2.048%) Sarbanes-Oxley
4 1 (0.341%) QA
4 1 (0.341%) JSP 440
System Software
1 21 (7.167%) Active Directory
1 21 (7.167%) VMware Infrastructure
2 15 (5.119%) Microsoft App-V
3 8 (2.730%) XenApp
4 7 (2.389%) XenDesktop
4 7 (2.389%) Hyper-V
5 6 (2.048%) vSphere
6 2 (0.683%) VMware ESX
7 1 (0.341%) Xen
Systems Management
1 11 (3.754%) Netcool
1 11 (3.754%) Backup Exec
1 11 (3.754%) Ionix
2 8 (2.730%) SCCM
3 3 (1.024%) Unicenter
4 2 (0.683%) OVSD
4 2 (0.683%) OpenView
5 1 (0.341%) SCOM
5 1 (0.341%) Systems Management Server (SMS)
5 1 (0.341%) Control-M
5 1 (0.341%) NetBackup
Vendors
1 52 (17.75%) Microsoft
2 42 (14.33%) Remedy
3 40 (13.65%) Citrix
4 28 (9.556%) HP
4 28 (9.556%) VMware
5 20 (6.826%) BMC
6 19 (6.485%) SAP
7 18 (6.143%) Cisco
8 15 (5.119%) EMC
9 12 (4.096%) Nokia
10 9 (3.072%) AppSense
11 7 (2.389%) Lotus
11 7 (2.389%) Compaq
11 7 (2.389%) Business Objects
12 5 (1.706%) Vignette
12 5 (1.706%) Oracle
12 5 (1.706%) Juniper
12 5 (1.706%) Huawei
13 4 (1.365%) FrontRange
13 4 (1.365%) NetApp
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Last Updated Friday 17 May 2013
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