The table below looks at the statistics for Service Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Service Management
Rank 47 61 88
Rank change year-on-year
+14 +27
Contract jobs citing Service Management 336 261 173
As % of all contract IT jobs located in the South East 3.71% 2.91% 2.11%
As % of the Processes & Methodologies category 4.87% 3.99% 2.97%
Number of daily rates quoted 151 146 82
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£387 £375 £370
Average daily rate % change year-on-year
+3.20% +1.35%
90% offered a daily rate of more than £250 £175 £211
10% offered a daily rate of more than £505 £483 £450
UK excluding London average daily rate £375 £350 £361
% change year-on-year
+7.14% -3.11%
Number of hourly rates quoted 20 9 10
Average hourly rate £13.35 £19.00 £13.43
Average hourly rate % change year-on-year
-29.73% +41.52%
90% offered a hourly rate of more than £12.40 £13.52 £11.90
10% offered a hourly rate of more than £15.85 £29.60 £16.80
UK excluding London average hourly rate £13.35 £19.00 £16.65
% change year-on-year
-29.73% +14.11%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6906 6535 5827
As % of all contract IT jobs located in the South East 76.33% 72.77% 71.12%
Number of daily rates quoted 3956 3616 3078
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £270 £250 £265
10% offered a daily rate of more than £525 £500 £525
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 240 253 246
Average hourly rate £30.00 £27.00 £30.00
Average hourly rate % change year-on-year
+11.11% -10.00%
90% offered a hourly rate of more than £12.50 £13.00 £13.50
10% offered a hourly rate of more than £45.00 £55.00 £50.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South East region.

Service Management Daily Rate Trend in the South East

Service Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 29 May 2015.

Service Management Daily Rate Histogram in the South East

Service Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South East region.

Service Management Hourly Rate Trend in the South East

Service Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the South East region over the 3 months to 29 May 2015.

Service Management Hourly Rate Histogram in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South East region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +22 110 £400 -9.90% 25
Hampshire +2 77 £361 -3.12% 12
Buckinghamshire +22 74 £300 -14.28% 9
Surrey +3 35 £500 +37.93% 11
Oxfordshire +3 26 £450 - 5
Middlesex +4 6 £406 +4.10%
East Sussex -11 5 - -
Kent +1 3 £296 -15.42% 1
West Sussex -22 2 £438 +2.94% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 29 May 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 420 (67.31%) ITIL
2 131 (20.99%) Security Cleared
3 120 (19.23%) ITSM
4 112 (17.95%) Service Delivery
5 111 (17.79%) SC Cleared
6 110 (17.63%) Telecoms
7 107 (17.15%) Microsoft
8 95 (15.22%) Finance
9 93 (14.90%) MS Office
10 91 (14.58%) Analytical Skills
11 89 (14.26%) Windows
12 88 (14.10%) HP
12 88 (14.10%) Project Management
13 82 (13.14%) Change Management
14 78 (12.50%) SLA
15 71 (11.38%) Degree
16 69 (11.06%) MS Excel
17 67 (10.74%) Incident Management
18 66 (10.58%) SQL
19 53 (8.49%) Cisco
20 52 (8.33%) Management Information System
21 51 (8.17%) DNS
22 46 (7.37%) Active Directory
23 43 (6.89%) ITIL Certification
23 43 (6.89%) PRINCE2
24 41 (6.57%) DV Cleared
25 39 (6.25%) Stakeholder Management
26 38 (6.09%) Problem Management
26 38 (6.09%) BMC
26 38 (6.09%) Disaster Recovery

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 29 May 2015, IT contractor jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 35 (5.61%) CMS
2 25 (4.01%) MS Exchange
2 25 (4.01%) IBM Notes
3 15 (2.40%) IIS
4 13 (2.08%) SharePoint
5 8 (1.28%) GroupWise
6 7 (1.12%) Lync
7 6 (0.96%) Office Communications Server
8 5 (0.80%) Exchange Server 2010
9 4 (0.64%) Apache
10 3 (0.48%) Exchange Server 2013
10 3 (0.48%) Oracle Workflow
10 3 (0.48%) Tomcat
11 2 (0.32%) Live Communications Server
11 2 (0.32%) Exchange Server 2003
12 1 (0.16%) SharePoint 2013
12 1 (0.16%) OpenStack
12 1 (0.16%) WordPress
12 1 (0.16%) Sitecore CMS
12 1 (0.16%) WebSphere
Applications
1 93 (14.90%) MS Office
2 69 (11.06%) MS Excel
3 19 (3.04%) MS PowerPoint
4 13 (2.08%) MS Project
5 12 (1.92%) MS Visio
6 5 (0.80%) Spreadsheet
7 1 (0.16%) SPSS
Business Applications
1 19 (3.04%) Remedy ITSM
2 15 (2.40%) RMDS
3 10 (1.60%) Dynamics CRM
4 6 (0.96%) assyst
5 4 (0.64%) SAP SM
6 3 (0.48%) Adobe Campaign
6 3 (0.48%) WebTrends
7 2 (0.32%) SAP Oil and Gas
7 2 (0.32%) Magento
8 1 (0.16%) Oracle EBS R12
8 1 (0.16%) Oracle Financials
Cloud Services
1 9 (1.44%) SaaS
2 7 (1.12%) Office 365
3 6 (0.96%) PaaS
3 6 (0.96%) IaaS
4 5 (0.80%) Microsoft Azure
5 3 (0.48%) Cloud Computing
5 3 (0.48%) Adobe Analytics
5 3 (0.48%) Google Analytics
6 1 (0.16%) SuccessFactors
6 1 (0.16%) Amazon AWS
Communications & Networking
1 51 (8.17%) DNS
2 36 (5.77%) Firewall
3 35 (5.61%) DHCP
4 34 (5.45%) TCP/IP
5 22 (3.53%) LAN
6 21 (3.37%) WAN
7 20 (3.21%) SAN
7 20 (3.21%) Multicast
8 19 (3.04%) Network Security
9 18 (2.88%) F5 BIG-IP GTM
10 16 (2.56%) Wireshark
10 16 (2.56%) VPN
10 16 (2.56%) F5 BIG-IP LTM
11 15 (2.40%) Internet
12 14 (2.24%) Broadband
13 12 (1.92%) Cisco ASA
14 9 (1.44%) ATM
15 8 (1.28%) VoIP
15 8 (1.28%) Radio Access Network
16 7 (1.12%) IMAP
Database & Business Intelligence
1 14 (2.24%) SQL Server
2 12 (1.92%) Data Warehouse
3 7 (1.12%) OLTP
4 5 (0.80%) Big Data
5 4 (0.64%) Oracle Database
6 3 (0.48%) Oracle BI EE
6 3 (0.48%) Oracle Database 11g
6 3 (0.48%) Oracle Database 10g
7 2 (0.32%) MySQL
7 2 (0.32%) SQL Server Reporting Services
7 2 (0.32%) SQL Server Analysis Services
7 2 (0.32%) SQL Server Integration Services
7 2 (0.32%) SQL Server 2008
8 1 (0.16%) SQL Server 2012
8 1 (0.16%) Relational Database
8 1 (0.16%) Cognos Report Studio
8 1 (0.16%) Cognos Framework Manager
8 1 (0.16%) Hadoop
8 1 (0.16%) EDRMS
8 1 (0.16%) Crystal Reports
Development Applications
1 4 (0.64%) Visual Studio
2 3 (0.48%) Team Foundation Server
2 3 (0.48%) Oracle Forms
3 2 (0.32%) TestPartner
3 2 (0.32%) Rational DOORS
4 1 (0.16%) Fiddler
4 1 (0.16%) Selenium
4 1 (0.16%) MSI
General
1 110 (17.63%) Telecoms
2 95 (15.22%) Finance
3 20 (3.21%) Marketing
4 14 (2.24%) Banking
4 14 (2.24%) Back Office
5 13 (2.08%) Legal
6 10 (1.60%) Publishing
7 9 (1.44%) Spanish Language
8 7 (1.12%) Multimedia
8 7 (1.12%) Billing
8 7 (1.12%) Financial Institution
9 6 (0.96%) Electronics
9 6 (0.96%) Retail
10 4 (0.64%) Front Office
11 3 (0.48%) Military
12 2 (0.32%) Pharmaceutical
12 2 (0.32%) Manufacturing
12 2 (0.32%) Local Government
13 1 (0.16%) French Language
13 1 (0.16%) German Language
Job Titles
1 129 (20.67%) Analyst
2 89 (14.26%) Service Manager
3 64 (10.26%) Service Analyst
4 63 (10.10%) Consultant
5 44 (7.05%) Architect
6 40 (6.41%) Service Desk Analyst
7 38 (6.09%) Incident Manager
8 32 (5.13%) Transition Manager
8 32 (5.13%) Developer
9 29 (4.65%) Project Manager
10 27 (4.33%) Service Transition Manager
11 26 (4.17%) Field Engineer
12 25 (4.01%) Support Analyst
13 24 (3.85%) Delivery Manager
14 23 (3.69%) Services Delivery Manager
15 20 (3.21%) ServiceNow Developer
16 19 (3.04%) 1st Line Support
17 17 (2.72%) 1st Line Support Analyst
17 17 (2.72%) Infrastructure Manager
18 16 (2.56%) Support Engineer
Libraries, Frameworks & Software Standards
1 33 (5.29%) XML
2 32 (5.13%) HTML
3 25 (4.01%) CSS
4 19 (3.04%) Web Services
5 15 (2.40%) Rendezvous
6 8 (1.28%) .NET
6 8 (1.28%) REST
7 6 (0.96%) Middleware
7 6 (0.96%) HTML5
8 5 (0.80%) SOAP
9 4 (0.64%) ASP.NET
10 3 (0.48%) .NET Framework
11 2 (0.32%) J2EE
12 1 (0.16%) FastCGI
12 1 (0.16%) Windows Identity Foundation
12 1 (0.16%) Ajax
12 1 (0.16%) WCF
12 1 (0.16%) Silverlight
12 1 (0.16%) LINQ
12 1 (0.16%) MDX
Miscellaneous
1 91 (14.58%) Analytical Skills
2 52 (8.33%) Management Information System
3 35 (5.61%) CMDB
4 30 (4.81%) Data Centre
5 18 (2.88%) Clustering
6 16 (2.56%) Distributed Denial-of-Service
7 15 (2.40%) Private Cloud
8 13 (2.08%) Computer Science
9 12 (1.92%) DTV
10 11 (1.76%) N-Tier
11 8 (1.28%) FlexPod
12 7 (1.12%) Performance Metrics
12 7 (1.12%) Smart Meter
13 6 (0.96%) PKI
14 5 (0.80%) Economics
14 5 (0.80%) Replication
15 4 (0.64%) Cryptography
16 3 (0.48%) SecurID
16 3 (0.48%) Fat Client
16 3 (0.48%) Thin Client
Operating Systems
1 89 (14.26%) Windows
2 32 (5.13%) UNIX
3 31 (4.97%) Windows 7
4 29 (4.65%) Windows Server 2008
5 22 (3.53%) Windows Server 2003
6 15 (2.40%) Windows XP
7 14 (2.24%) Linux
8 13 (2.08%) Windows Server 2012
9 10 (1.60%) Windows 8
10 6 (0.96%) Solaris
11 4 (0.64%) Ubuntu
11 4 (0.64%) CentOS
11 4 (0.64%) Red Hat Enterprise Linux
12 3 (0.48%) Android
13 2 (0.32%) AIX
13 2 (0.32%) Apple iOS
14 1 (0.16%) Mac OS X
14 1 (0.16%) NetWare
Processes & Methodologies
1 420 (67.31%) ITIL
2 120 (19.23%) ITSM
3 112 (17.95%) Service Delivery
4 88 (14.10%) Project Management
5 82 (13.14%) Change Management
6 67 (10.74%) Incident Management
7 43 (6.89%) PRINCE2
8 39 (6.25%) Stakeholder Management
9 38 (6.09%) Problem Management
9 38 (6.09%) Disaster Recovery
10 33 (5.29%) ITIL V3
11 31 (4.97%) Workflow
12 29 (4.65%) CRM
12 29 (4.65%) Continuous Improvement
13 28 (4.49%) Release Management
14 26 (4.17%) Customer Engagement
15 25 (4.01%) Data Analysis
16 22 (3.53%) Unit Testing
16 22 (3.53%) Matrix Management
17 21 (3.37%) Knowledge Management
Programming Languages
1 66 (10.58%) SQL
2 33 (5.29%) Java
3 12 (1.92%) JavaScript
3 12 (1.92%) PowerShell
4 9 (1.44%) VBScript
5 6 (0.96%) VB.NET
5 6 (0.96%) C
6 4 (0.64%) C#
6 4 (0.64%) Perl
7 3 (0.48%) PL/SQL
7 3 (0.48%) T-SQL
8 2 (0.32%) PHP
8 2 (0.32%) XQuery
8 2 (0.32%) Shell Script
9 1 (0.16%) Bash Shell
9 1 (0.16%) Ruby
9 1 (0.16%) C++
9 1 (0.16%) Python
Qualifications
1 131 (20.99%) Security Cleared
2 111 (17.79%) SC Cleared
3 71 (11.38%) Degree
4 43 (6.89%) ITIL Certification
5 41 (6.57%) DV Cleared
6 33 (5.29%) Microsoft Certification
7 28 (4.49%) MCTS
8 27 (4.33%) MCITP
9 23 (3.69%) ITIL Foundation Certificate
10 17 (2.72%) CISSP
11 12 (1.92%) Cisco Certification
11 12 (1.92%) PMP
11 12 (1.92%) PMI Certification
12 11 (1.76%) CCNA
12 11 (1.76%) MCSE
13 10 (1.60%) ISEB
14 9 (1.44%) PRINCE2 Practitioner
15 8 (1.28%) CCNP
16 7 (1.12%) HNC
17 6 (0.96%) ISTQB
Quality Assurance & Compliance
1 78 (12.50%) SLA
2 23 (3.69%) QA
3 10 (1.60%) ISO 9001
4 9 (1.44%) ISO/IEC 27001
5 8 (1.28%) COBIT
6 6 (0.96%) Sarbanes-Oxley
6 6 (0.96%) JSP 440
7 2 (0.32%) BS15000
8 1 (0.16%) PMBOK
System Software
1 46 (7.37%) Active Directory
2 30 (4.81%) Hyper-V
3 26 (4.17%) VMware Infrastructure
4 12 (1.92%) VMware ESXi
4 12 (1.92%) vSphere
5 7 (1.12%) vCloud
6 4 (0.64%) NFS
7 3 (0.48%) XenApp
7 3 (0.48%) XenDesktop
8 2 (0.32%) Microsoft App-V
8 2 (0.32%) GPFS
9 1 (0.16%) Microsoft Virtual Server
9 1 (0.16%) Terminal Services
Systems Management
1 33 (5.29%) OVSD
2 14 (2.24%) OpenView
3 12 (1.92%) SCOM
4 8 (1.28%) SCCM
5 6 (0.96%) WMI
5 6 (0.96%) SCSM
6 5 (0.80%) AirWatch
6 5 (0.80%) Netcool
7 4 (0.64%) HP Quality Center
8 3 (0.48%) HP UCMDB
8 3 (0.48%) Cisco Prime
8 3 (0.48%) WhatsUp Gold
8 3 (0.48%) MOM
9 2 (0.32%) Backup Exec
9 2 (0.32%) WSUS
9 2 (0.32%) McAfee ePO
9 2 (0.32%) NSN NetAct
9 2 (0.32%) XenMobile
9 2 (0.32%) Forefront Identity Manager
9 2 (0.32%) FortiGate
Vendors
1 107 (17.15%) Microsoft
2 88 (14.10%) HP
3 53 (8.49%) Cisco
4 38 (6.09%) BMC
5 36 (5.77%) Remedy
6 31 (4.97%) CA
7 30 (4.81%) ServiceNow
7 30 (4.81%) Juniper
8 29 (4.65%) Citrix
9 27 (4.33%) VMware
9 27 (4.33%) Lotus
10 24 (3.85%) F5
11 20 (3.21%) Oracle
12 19 (3.04%) CheckPoint
12 19 (3.04%) Blue Coat
13 18 (2.88%) SAP
13 18 (2.88%) NetApp
14 16 (2.56%) Bloomberg
14 16 (2.56%) TippingPoint
15 15 (2.40%) Lancope
Berkshire
Connectus
Rate: £550 per day
Posted: 22 hours ago
Windsor, Berkshire
Lorien Resourcing
Rate: Market Rate
Posted: Yesterday
Buckinghamshire
Michael Bailey Associates
Rate: Market Rates
Posted: Yesterday
Berkshire
Connectus
Rate: £550 per day
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £450 per day
Posted: 6 days ago
Slough
The People Network
Rate: £450 - £525 per day
Posted: 23 days ago
Slough
The People Network
Rate: £450 - £500 per day
Posted: 23 days ago
Oxfordshire
Interquest - Korus Group - Brighton
Rate: £500 - £600 per annum
Posted: 23 days ago