The table below looks at the statistics for Service Management skills in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Service Management
Rank 64 76 74
Rank change year-on-year
+12 -2
Permanent jobs citing Service Management 38 22 21
As % of all permanent IT jobs located in Kent 3.50% 2.17% 1.92%
As % of the Processes & Methodologies category 4.26% 2.58% 2.46%
Number of salaries quoted 35 19 16
Average salary £48,500 £47,500 £55,000
Average salary % change year-on-year
+2.10% -13.63%
90% offered a salary of more than £36,000 £30,000 £47,500
10% offered a salary of more than £70,000 £70,000 £100,000
UK excluding London average salary £44,000 £42,500 £44,000
% change year-on-year
+3.52% -3.40%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Kent region.

Processes & Methodologies Category
Kent
Permanent IT job ads with a match in the
Processes & Methodologies category
892 853 852
As % of all permanent IT jobs located in Kent 82.21% 84.29% 77.81%
Number of salaries quoted 790 722 728
Average salary £42,500 £41,000 £44,500
Average salary % change year-on-year
+3.65% -7.86%
90% offered a salary of more than £27,500 £30,000 £30,000
10% offered a salary of more than £57,500 £67,000 £60,000
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Service Management
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Kent region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Kent

Service Management
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Kent region.

Service Management Salary Trend in Kent

Service Management
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing Service Management across the Kent region over the 3 months to 31 August 2015.

Service Management Salary Histogram in Kent

Service Management
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Kent region over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tunbridge Wells -22 7 £70,000 -
Folkestone -10 3 £47,500 +58.33%
Stansted - 2 - -
Sevenoaks - 1 £37,500 -
Service Management
South East

Service Management
Top 30 Related IT Skills in Kent

For the 6 months to 31 August 2015, IT jobs across the Kent region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 33 (67.35%) ITIL
2 26 (53.06%) Finance
3 22 (44.90%) Service Delivery
4 21 (42.86%) Project Management
4 21 (42.86%) PRINCE2
5 19 (38.78%) Incident Management
5 19 (38.78%) Degree
6 15 (30.61%) ITSM
7 14 (28.57%) ITIL V2
8 10 (20.41%) SOA
9 8 (16.33%) Postgraduate
9 8 (16.33%) TOGAF
9 8 (16.33%) Enterprise Architecture
9 8 (16.33%) SDLC
10 7 (14.29%) PPP
11 6 (12.24%) CISSP
11 6 (12.24%) Business Continuity
11 6 (12.24%) Information Security
11 6 (12.24%) Information Security Management
11 6 (12.24%) Security Management
11 6 (12.24%) Risk Management
11 6 (12.24%) CISM
11 6 (12.24%) Data Privacy
11 6 (12.24%) Analytics
11 6 (12.24%) ISO/IEC 27001
11 6 (12.24%) Release Management
11 6 (12.24%) ISMS
12 5 (10.20%) Data Centre
13 4 (8.16%) Analytical Skills
13 4 (8.16%) Stakeholder Management

Service Management
Top Related IT Skills in Kent by Category

For the 6 months to 31 August 2015, IT jobs across the Kent region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.04%) Apache
1 1 (2.04%) Tomcat
1 1 (2.04%) MS Exchange
1 1 (2.04%) WebSphere
Applications
1 1 (2.04%) MS Excel
Cloud Services
1 3 (6.12%) SaaS
2 1 (2.04%) Amazon AWS
Communications & Networking
1 7 (14.29%) PPP
2 3 (6.12%) Wireshark
2 3 (6.12%) Cisco IOS
2 3 (6.12%) Telepresence
2 3 (6.12%) LAN
2 3 (6.12%) VoIP
Database & Business Intelligence
1 2 (4.08%) SQL Server
2 1 (2.04%) Informix
General
1 26 (53.06%) Finance
2 2 (4.08%) Banking
2 2 (4.08%) Local Government
Job Titles
1 24 (48.98%) Service Manager
2 20 (40.82%) Delivery Manager
2 20 (40.82%) Services Delivery Manager
3 13 (26.53%) IT Services Delivery Manager
3 13 (26.53%) IT Services Manager
4 8 (16.33%) Head of Architecture
5 6 (12.24%) Security Manager
5 6 (12.24%) Information Manager
5 6 (12.24%) Information Security Manager
6 3 (6.12%) Analyst
6 3 (6.12%) Network Engineer
7 2 (4.08%) Senior Manager
7 2 (4.08%) Infrastructure Analyst
7 2 (4.08%) Operations Manager
7 2 (4.08%) Senior Service Manager
7 2 (4.08%) IT Operations Manager
8 1 (2.04%) ScrumMaster
8 1 (2.04%) 3rd Line Support Engineer
8 1 (2.04%) Head of Development
8 1 (2.04%) IT Support
Libraries, Frameworks & Software Standards
1 3 (6.12%) .NET
2 1 (2.04%) ASP.NET
2 1 (2.04%) XML
2 1 (2.04%) XML Messaging
Miscellaneous
1 5 (10.20%) Data Centre
2 4 (8.16%) Analytical Skills
3 2 (4.08%) NHS
4 1 (2.04%) PMI
Operating Systems
1 2 (4.08%) UNIX
1 2 (4.08%) Windows
Processes & Methodologies
1 33 (67.35%) ITIL
2 22 (44.90%) Service Delivery
3 21 (42.86%) Project Management
3 21 (42.86%) PRINCE2
4 19 (38.78%) Incident Management
5 15 (30.61%) ITSM
6 14 (28.57%) ITIL V2
7 10 (20.41%) SOA
8 8 (16.33%) TOGAF
8 8 (16.33%) Enterprise Architecture
8 8 (16.33%) SDLC
9 6 (12.24%) Analytics
9 6 (12.24%) Data Privacy
9 6 (12.24%) Release Management
9 6 (12.24%) ISMS
9 6 (12.24%) Business Continuity
9 6 (12.24%) Information Security
9 6 (12.24%) Information Security Management
9 6 (12.24%) Security Management
9 6 (12.24%) Risk Management
Programming Languages
1 1 (2.04%) Java
1 1 (2.04%) SQL
1 1 (2.04%) VB
Qualifications
1 19 (38.78%) Degree
2 8 (16.33%) Postgraduate
3 6 (12.24%) CISM
3 6 (12.24%) CISSP
4 3 (6.12%) Cisco Certification
4 3 (6.12%) PMI Certification
4 3 (6.12%) CCNA
4 3 (6.12%) Security Cleared
5 2 (4.08%) ITIL Certification
5 2 (4.08%) PMP
Quality Assurance & Compliance
1 6 (12.24%) ISO/IEC 27001
2 4 (8.16%) SLA
3 2 (4.08%) COBIT
3 2 (4.08%) PCI DSS
4 1 (2.04%) ISO 9001
System Software
1 3 (6.12%) Active Directory
2 2 (4.08%) XenApp
2 2 (4.08%) XenDesktop
3 1 (2.04%) Hyper-V
Systems Management
1 2 (4.08%) SCCM
Vendors
1 4 (8.16%) Microsoft
2 3 (6.12%) Cisco
3 2 (4.08%) AppSense
3 2 (4.08%) Citrix
3 2 (4.08%) ServiceNow
4 1 (2.04%) BMC
4 1 (2.04%) VMware
4 1 (2.04%) Pega
4 1 (2.04%) Oracle