The first table below looks at the demand for Service Management skills in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Kent region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Service Management
Rank 84 61 94
Rank change year-on-year
-23 +33
Permanent jobs citing Service Management 8 13 10
As % of all permanent IT jobs located in Kent 0.691% 1.786% 0.962%
As % of the Processes & Methodologies category 0.970% 2.444% 1.307%
Number of salaries quoted 6 12 10
Average salary £45,000 £60,000 £48,750
Average salary % change year-on-year
-25.00% +23.07%
90% offered a salary of more than £42,250 £30,787 £30,000
10% offered a salary of more than £50,000 £67,250 £51,290
UK excluding London average salary £42,500 £44,000 £45,000
% change year-on-year
-3.40% -2.22%
All Processes & Methodologies
Kent
Permanent IT job ads with a match in the
Processes & Methodologies category
825 532 765
As % of all permanent IT jobs located in Kent 71.24% 73.08% 73.56%
Number of salaries quoted 694 473 690
Average salary £42,500 £37,500 £37,500
Average salary % change year-on-year
+13.33% -
90% offered a salary of more than £30,000 £25,000 £27,400
10% offered a salary of more than £70,000 £50,120 £50,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
South East

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Kent region as a proportion of the total demand within the Processes & Methodologies category.

Kent Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Kent region.

Kent Service Management Salary Trend

Service Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Kent region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Folkestone - 2 - -
West Malling - 2 £48,750 -
Tunbridge Wells +7 1 £50,000 -23.07%
Service Management
South East

Service Management
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the Kent region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 9 (60.00%) Windows
2 8 (53.33%) ITIL
3 7 (46.67%) Finance
4 6 (40.00%) Migration
5 5 (33.33%) Change Management
5 5 (33.33%) Firewall
5 5 (33.33%) SQL Server
5 5 (33.33%) Microsoft
5 5 (33.33%) Active Directory
5 5 (33.33%) Project Management
6 4 (26.67%) Configuration Management
6 4 (26.67%) Mainframe
6 4 (26.67%) LAN
6 4 (26.67%) IBM
6 4 (26.67%) BMC
6 4 (26.67%) Oracle
6 4 (26.67%) Java
6 4 (26.67%) PRINCE2
6 4 (26.67%) UNIX
6 4 (26.67%) Apache
6 4 (26.67%) MS Excel
6 4 (26.67%) WAN
7 3 (20.00%) CRM
7 3 (20.00%) MS Exchange
7 3 (20.00%) Data Modelling
7 3 (20.00%) .NET
7 3 (20.00%) SAN
7 3 (20.00%) Salesforce.com
7 3 (20.00%) HP
7 3 (20.00%) Websense

Service Management
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the Kent region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 3 (20.00%) .NET
2 2 (13.33%) HTML
3 1 (6.667%) XML
3 1 (6.667%) WebSphere
3 1 (6.667%) XML Messaging
Application Platforms
1 4 (26.67%) Apache
2 3 (20.00%) MS Exchange
2 3 (20.00%) Oracle Workflow
2 3 (20.00%) Force.com
2 3 (20.00%) Exchange Server 2010
3 2 (13.33%) IIS
4 1 (6.667%) Tomcat
4 1 (6.667%) Exchange Server 2007
4 1 (6.667%) Exchange Server 2003
Applications
1 4 (26.67%) MS Excel
2 1 (6.667%) MS Office
Business Applications
1 1 (6.667%) Dynamics AX
Communications & Networking
1 5 (33.33%) Firewall
2 4 (26.67%) LAN
2 4 (26.67%) WAN
3 3 (20.00%) SAN
3 3 (20.00%) Network Security
4 2 (13.33%) DSL
4 2 (13.33%) MPLS
4 2 (13.33%) DHCP
4 2 (13.33%) HTTP
4 2 (13.33%) DNS
5 1 (6.667%) VPN
5 1 (6.667%) VoIP
5 1 (6.667%) Wireless
Database & Business Intelligence
1 5 (33.33%) SQL Server
2 2 (13.33%) SQL Server 2008
2 2 (13.33%) SQL Server 2005
3 1 (6.667%) OLTP
3 1 (6.667%) OLAP
3 1 (6.667%) BusinessObjects
3 1 (6.667%) SQL Server 2000
3 1 (6.667%) QlikView
3 1 (6.667%) SQL Server 2012
General
1 7 (46.67%) Finance
2 1 (6.667%) Local Government
2 1 (6.667%) Legal
2 1 (6.667%) Advertising
Job Titles
1 4 (26.67%) Consultant
2 3 (20.00%) Salesforce.com Consultant
3 2 (13.33%) SaaS Consultant
3 2 (13.33%) Applications Support
3 2 (13.33%) Support Manager
3 2 (13.33%) Applications Support Manager
3 2 (13.33%) Applications Manager
3 2 (13.33%) Analyst
3 2 (13.33%) Coordinator
3 2 (13.33%) Architect
4 1 (6.667%) Project Manager
4 1 (6.667%) Business Analyst
4 1 (6.667%) Network Consultant
4 1 (6.667%) DBA
4 1 (6.667%) Support Analyst
4 1 (6.667%) Network Security Consultant
4 1 (6.667%) Deployment Engineer
4 1 (6.667%) Security Consultant
4 1 (6.667%) Release Manager
4 1 (6.667%) SQL Server DBA
Miscellaneous
1 4 (26.67%) Mainframe
2 3 (20.00%) SaaS
3 2 (13.33%) iSeries
3 2 (13.33%) Management Information System
3 2 (13.33%) CMDB
4 1 (6.667%) Tandem
Operating Systems
1 9 (60.00%) Windows
2 4 (26.67%) UNIX
3 3 (20.00%) Windows Server 2008
4 1 (6.667%) Windows XP
4 1 (6.667%) AIX
4 1 (6.667%) HPUX
4 1 (6.667%) Solaris
4 1 (6.667%) Linux
4 1 (6.667%) Windows Server 2003
4 1 (6.667%) Windows 7
Processes & Methodologies
1 8 (53.33%) ITIL
2 6 (40.00%) Migration
3 5 (33.33%) Change Management
3 5 (33.33%) Project Management
4 4 (26.67%) Configuration Management
4 4 (26.67%) PRINCE2
5 3 (20.00%) CRM
5 3 (20.00%) Data Modelling
5 3 (20.00%) Risk Management
5 3 (20.00%) Workflow
5 3 (20.00%) Matrix Management
5 3 (20.00%) Data Migration
6 2 (13.33%) SIEM
6 2 (13.33%) Continuous Improvement
6 2 (13.33%) Change Control
6 2 (13.33%) Vulnerability Management
6 2 (13.33%) Capacity Management
6 2 (13.33%) Performance Management
6 2 (13.33%) Stakeholder Management
7 1 (6.667%) PRINCE
Programming Languages
1 4 (26.67%) Java
2 1 (6.667%) C#
2 1 (6.667%) SQL
2 1 (6.667%) X++
Qualifications
1 2 (13.33%) CISM
1 2 (13.33%) Degree
1 2 (13.33%) CISSP
2 1 (6.667%) MCP
2 1 (6.667%) MCSE
2 1 (6.667%) MCSA
2 1 (6.667%) Microsoft Certification
2 1 (6.667%) SC Cleared
2 1 (6.667%) Security Cleared
Quality Assurance & Compliance
1 2 (13.33%) ISO/IEC 27001
1 2 (13.33%) QA
2 1 (6.667%) SLA
System Software
1 5 (33.33%) Active Directory
2 2 (13.33%) Forefront TMG
2 2 (13.33%) VMware ESXi
2 2 (13.33%) vSphere
2 2 (13.33%) Terminal Services
2 2 (13.33%) ISA Server
3 1 (6.667%) Terminal Server
3 1 (6.667%) Microsoft App-V
3 1 (6.667%) VMware Infrastructure
3 1 (6.667%) XenApp
3 1 (6.667%) XenDesktop
Vendors
1 5 (33.33%) Microsoft
2 4 (26.67%) IBM
2 4 (26.67%) BMC
2 4 (26.67%) Oracle
3 3 (20.00%) Salesforce.com
3 3 (20.00%) HP
3 3 (20.00%) Websense
3 3 (20.00%) VMware
4 2 (13.33%) CheckPoint
4 2 (13.33%) McAfee
4 2 (13.33%) Citrix
5 1 (6.667%) Cisco
5 1 (6.667%) Business Objects
5 1 (6.667%) Mitel
5 1 (6.667%) Pega