The table below looks at the statistics for Service Management skills in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 75 93 70
Rank change year-on-year
+18 -23
Permanent jobs citing Service Management 25 9 41
As % of all permanent IT jobs located in Kent 2.28% 0.87% 3.57%
As % of the Processes & Methodologies category 2.54% 1.00% 4.06%
Number of salaries quoted 24 6 36
Average salary £26,583 £52,500 £29,500
Average salary % change year-on-year
-49.36% +77.96%
90% offered a salary of more than £22,500 £40,500 £22,500
10% offered a salary of more than £36,000 £70,000 £52,500
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Kent region.

Processes & Methodologies Category
Kent
Permanent IT job ads with a match in the
Processes & Methodologies category
985 897 1010
As % of all permanent IT jobs located in Kent 89.87% 86.25% 87.98%
Number of salaries quoted 861 803 857
Average salary £42,500 £45,000 £45,000
Average salary % change year-on-year
-5.55% -
90% offered a salary of more than £28,500 £32,500 £31,500
10% offered a salary of more than £57,500 £60,000 £58,500
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Management
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Kent region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Kent

Service Management
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Kent region.

Service Management Salary Trend in Kent

Service Management
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing Service Management across the Kent region over the 3 months to 11 February 2016.

Service Management Salary Histogram in Kent

Service Management
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Kent region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sevenoaks - 6 £24,000 -
Rochester - 3 £26,583 -
Dartford - 2 £60,000 -
Tonbridge - 2 £30,000 -
West Malling - 1 - -
Service Management
South East

Service Management
Top 30 Related IT Skills in Kent

For the 6 months to 11 February 2016, IT jobs across the Kent region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 26 (45.61%) Microsoft
2 21 (36.84%) SLA
3 20 (35.09%) Windows
4 19 (33.33%) ITSM
4 19 (33.33%) Finance
5 17 (29.82%) Cisco
5 17 (29.82%) CCNA
5 17 (29.82%) Cisco Certification
6 16 (28.07%) LAN
6 16 (28.07%) Security Cleared
7 14 (24.56%) Telepresence
7 14 (24.56%) Wireshark
7 14 (24.56%) Cisco IOS
7 14 (24.56%) VoIP
7 14 (24.56%) ITIL
8 10 (17.54%) Avaya
8 10 (17.54%) Line Management
9 8 (14.04%) Management Information System
9 8 (14.04%) Incident Management
9 8 (14.04%) ISO/IEC 27001
10 7 (12.28%) Workflow
10 7 (12.28%) IP Telephony
10 7 (12.28%) Service Delivery
10 7 (12.28%) MS Office
10 7 (12.28%) Case Management
11 6 (10.53%) Unix
11 6 (10.53%) MS Excel
11 6 (10.53%) Firewall
11 6 (10.53%) Problem Management
12 5 (8.77%) VMware

Service Management
Top Related IT Skills in Kent by Category

For the 6 months to 11 February 2016, IT jobs across the Kent region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (5.26%) IBM Notes
1 3 (5.26%) MS Exchange
2 2 (3.51%) SharePoint
Applications
1 7 (12.28%) MS Office
2 6 (10.53%) MS Excel
Cloud Services
1 3 (5.26%) Office 365
2 2 (3.51%) Microsoft Azure
Communications & Networking
1 16 (28.07%) LAN
2 14 (24.56%) Cisco IOS
2 14 (24.56%) Telepresence
2 14 (24.56%) VoIP
2 14 (24.56%) Wireshark
3 7 (12.28%) IP Telephony
4 6 (10.53%) Firewall
5 2 (3.51%) WAN
Database & Business Intelligence
1 5 (8.77%) SQL Server
2 3 (5.26%) Informix
3 2 (3.51%) Data Warehouse
3 2 (3.51%) OLAP
3 2 (3.51%) SQL Server 2008
3 2 (3.51%) SQL Server 2012
3 2 (3.51%) SQL Server 2014
3 2 (3.51%) SQL Server Analysis Services
3 2 (3.51%) SQL Server Integration Services
3 2 (3.51%) SQL Server Reporting Services
General
1 19 (33.33%) Finance
2 3 (5.26%) Local Government
3 1 (1.75%) Billing
Job Titles
1 28 (49.12%) Analyst
2 21 (36.84%) Support Analyst
3 19 (33.33%) IT Support
4 16 (28.07%) 1st Line Support
4 16 (28.07%) 1st Line Support Analyst
4 16 (28.07%) IT Analyst
4 16 (28.07%) IT Support Analyst
5 14 (24.56%) Network Engineer
6 13 (22.81%) Desktop Support
6 13 (22.81%) Desktop Support Analyst
7 11 (19.30%) Service Analyst
8 7 (12.28%) 1st Line Service Desk Analyst
8 7 (12.28%) Financial Analyst
8 7 (12.28%) Service Desk Analyst
8 7 (12.28%) Service Desk Support
8 7 (12.28%) Service Desk Support Analyst
9 6 (10.53%) Operations Analyst
10 5 (8.77%) Desktop Analyst
11 4 (7.02%) Security Analyst
12 3 (5.26%) Service Manager
Libraries, Frameworks & Software Standards
1 3 (5.26%) .NET
2 2 (3.51%) .NET Framework
Miscellaneous
1 8 (14.04%) Management Information System
2 3 (5.26%) Analytical Skills
2 3 (5.26%) iSeries
2 3 (5.26%) Security Operations Centre
2 3 (5.26%) Video Conferencing
3 2 (3.51%) Fat Client
3 2 (3.51%) Thin Client
Operating Systems
1 20 (35.09%) Windows
2 6 (10.53%) Unix
3 3 (5.26%) Windows Server
4 2 (3.51%) Windows 2000
4 2 (3.51%) Windows XP
Processes & Methodologies
1 19 (33.33%) ITSM
2 14 (24.56%) ITIL
3 10 (17.54%) Line Management
4 8 (14.04%) Incident Management
5 7 (12.28%) Case Management
5 7 (12.28%) Service Delivery
5 7 (12.28%) Workflow
6 6 (10.53%) Problem Management
7 4 (7.02%) Risk Management
7 4 (7.02%) Vulnerability Management
8 3 (5.26%) Analytics
8 3 (5.26%) Change Control
8 3 (5.26%) Change Management
8 3 (5.26%) Continuous Improvement
8 3 (5.26%) Patch Management
8 3 (5.26%) Performance Monitoring
8 3 (5.26%) Root Cause Analysis
8 3 (5.26%) SDLC
8 3 (5.26%) Security Operations
8 3 (5.26%) Server Patching
Programming Languages
1 2 (3.51%) T-SQL
Qualifications
1 17 (29.82%) CCNA
1 17 (29.82%) Cisco Certification
2 16 (28.07%) Security Cleared
3 4 (7.02%) Degree
4 3 (5.26%) ITIL Foundation Certificate
4 3 (5.26%) MCSE
4 3 (5.26%) Microsoft Certification
5 1 (1.75%) CISA
5 1 (1.75%) CISM
5 1 (1.75%) CISSP
5 1 (1.75%) Postgraduate
Quality Assurance & Compliance
1 21 (36.84%) SLA
2 8 (14.04%) ISO/IEC 27001
3 3 (5.26%) ISO/IEC 20000
System Software
1 3 (5.26%) Hyper-V
2 2 (3.51%) Active Directory
2 2 (3.51%) VMware Infrastructure
Systems Management
1 3 (5.26%) Control-M
1 3 (5.26%) OpenView
1 3 (5.26%) OVSD
Vendors
1 26 (45.61%) Microsoft
2 17 (29.82%) Cisco
3 10 (17.54%) Avaya
4 5 (8.77%) VMware
5 3 (5.26%) CheckPoint
5 3 (5.26%) Forcepoint
5 3 (5.26%) HP
5 3 (5.26%) LANDesk
5 3 (5.26%) Lotus
5 3 (5.26%) SolarWinds
5 3 (5.26%) SunGard
5 3 (5.26%) Tripwire
6 2 (3.51%) Citrix