The table below looks at the statistics for Service Management skills in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Service Management
Rank 81 74 71
Rank change year-on-year
-7 -3
Permanent jobs citing Service Management 28 32 11
As % of all permanent IT jobs located in Kent 2.37% 2.57% 1.40%
As % of the Processes & Methodologies category 2.79% 3.12% 1.91%
Number of salaries quoted 27 24 7
Average salary £60,000 £38,750 £70,000
Average salary % change year-on-year
+54.83% -44.64%
90% offered a salary of more than £47,500 £26,800 £27,700
10% offered a salary of more than £70,000 £56,750 £74,000
UK excluding London average salary £42,500 £45,000 £42,000
% change year-on-year
-5.55% +7.14%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Kent region.

Processes & Methodologies Category
Kent
Permanent IT job ads with a match in the
Processes & Methodologies category
1005 1027 576
As % of all permanent IT jobs located in Kent 85.24% 82.62% 73.38%
Number of salaries quoted 870 898 506
Average salary £45,000 £45,000 £40,000
Average salary % change year-on-year
- +12.50%
90% offered a salary of more than £32,500 £32,500 £27,500
10% offered a salary of more than £62,500 £55,000 £65,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Kent region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Kent

Service Management
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Kent region.

Service Management Salary Trend in Kent

Service Management
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing Service Management across the Kent region over the 3 months to 27 November 2014.

Service Management Salary Histogram in Kent

Service Management
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Kent region over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tunbridge Wells +9 9 £64,000 +132.72% 1
Maidstone +8 2 £35,676 -28.64%
Tonbridge - 1 £77,500 -
Dover - 1 £65,000 -
Folkestone - 1 £57,500 -
Service Management
South East

Service Management
Top 30 Related IT Skills in Kent

For the 6 months to 27 November 2014, IT jobs across the Kent region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 41 (82.00%) ITIL
2 19 (38.00%) Firewall
2 19 (38.00%) Stakeholder Management
3 17 (34.00%) WAN
3 17 (34.00%) LAN
4 16 (32.00%) Finance
5 15 (30.00%) Windows
6 14 (28.00%) Problem Management
7 13 (26.00%) SLA
7 13 (26.00%) Cisco
7 13 (26.00%) Microsoft
8 12 (24.00%) MS Excel
8 12 (24.00%) PRINCE2
9 11 (22.00%) MS Office
9 11 (22.00%) Service Delivery
9 11 (22.00%) Project Management
10 10 (20.00%) Change Management
10 10 (20.00%) MS Exchange
10 10 (20.00%) Active Directory
10 10 (20.00%) Cisco Certification
10 10 (20.00%) Release Management
10 10 (20.00%) Local Government
10 10 (20.00%) IP Telephony
10 10 (20.00%) Supplier Management
11 8 (16.00%) UNIX
11 8 (16.00%) Continuous Improvement
11 8 (16.00%) Infrastructure Management
11 8 (16.00%) People Management
12 7 (14.00%) SC Cleared
12 7 (14.00%) Security Cleared

Service Management
Top Related IT Skills in Kent by Category

For the 6 months to 27 November 2014, IT jobs across the Kent region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 10 (20.00%) MS Exchange
2 4 (8.00%) Apache
3 2 (4.00%) nginx
3 2 (4.00%) Oracle Workflow
4 1 (2.00%) Exchange Server 2003
Applications
1 12 (24.00%) MS Excel
2 11 (22.00%) MS Office
3 1 (2.00%) MS PowerPoint
Business Applications
1 1 (2.00%) SAP Oil and Gas
Cloud Services
1 1 (2.00%) IaaS
Communications & Networking
1 19 (38.00%) Firewall
2 17 (34.00%) WAN
2 17 (34.00%) LAN
3 10 (20.00%) IP Telephony
4 5 (10.00%) Internet
4 5 (10.00%) DNS
5 3 (6.00%) MPLS
6 2 (4.00%) VoIP
6 2 (4.00%) ADSL
6 2 (4.00%) SAN
6 2 (4.00%) SSL
6 2 (4.00%) SMTP
6 2 (4.00%) Ethernet
6 2 (4.00%) HTTP
6 2 (4.00%) VLAN
6 2 (4.00%) iSCSI
6 2 (4.00%) IPsec
6 2 (4.00%) VRRP
7 1 (2.00%) tcpdump
7 1 (2.00%) Unified Communications
Database & Business Intelligence
1 2 (4.00%) MySQL
1 2 (4.00%) Crystal Reports
General
1 16 (32.00%) Finance
2 10 (20.00%) Local Government
3 3 (6.00%) Telecoms
4 1 (2.00%) Electronics
4 1 (2.00%) Legal
4 1 (2.00%) Manufacturing
4 1 (2.00%) Marketing
Job Titles
1 10 (20.00%) Service Manager
2 8 (16.00%) Junior
2 8 (16.00%) Junior Service Manager
2 8 (16.00%) Head of Infrastructure
3 7 (14.00%) Project Manager
4 6 (12.00%) Analyst
4 6 (12.00%) Operations Manager
4 6 (12.00%) IT Operations Manager
5 5 (10.00%) Security Operations Analyst
5 5 (10.00%) Operations Analyst
5 5 (10.00%) IT Operations Analyst
5 5 (10.00%) Security Analyst
6 4 (8.00%) Senior Project Manager
6 4 (8.00%) Senior Manager
6 4 (8.00%) Network Manager
7 3 (6.00%) Infrastructure Manager
7 3 (6.00%) IT Project Manager
7 3 (6.00%) Release Manager
8 2 (4.00%) Infrastructure Project Manager
8 2 (4.00%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 2 (4.00%) Memcached
Miscellaneous
1 4 (8.00%) Management Information System
2 3 (6.00%) Social Media
3 2 (4.00%) NHS
3 2 (4.00%) Tandem
3 2 (4.00%) Mathematics
3 2 (4.00%) Open Source
3 2 (4.00%) Mainframe
4 1 (2.00%) DTV
4 1 (2.00%) Analytical Skills
Operating Systems
1 15 (30.00%) Windows
2 8 (16.00%) UNIX
3 3 (6.00%) Linux
4 2 (4.00%) FreeBSD
4 2 (4.00%) Debian
4 2 (4.00%) OpenBSD
4 2 (4.00%) Ubuntu
4 2 (4.00%) CentOS
4 2 (4.00%) SELinux
Processes & Methodologies
1 41 (82.00%) ITIL
2 19 (38.00%) Stakeholder Management
3 14 (28.00%) Problem Management
4 12 (24.00%) PRINCE2
5 11 (22.00%) Project Management
5 11 (22.00%) Service Delivery
6 10 (20.00%) Change Management
6 10 (20.00%) Release Management
6 10 (20.00%) Supplier Management
7 8 (16.00%) Continuous Improvement
7 8 (16.00%) Infrastructure Management
7 8 (16.00%) People Management
8 6 (12.00%) Dependency Management
8 6 (12.00%) Incident Management
8 6 (12.00%) Operations Management
8 6 (12.00%) Performance Management
9 5 (10.00%) Penetration Testing
9 5 (10.00%) Resource Management
9 5 (10.00%) Programme Management
9 5 (10.00%) Configuration Management
Programming Languages
1 4 (8.00%) Java
2 3 (6.00%) C
3 2 (4.00%) PHP
Qualifications
1 10 (20.00%) Cisco Certification
2 7 (14.00%) SC Cleared
2 7 (14.00%) Security Cleared
3 4 (8.00%) ITIL Certification
3 4 (8.00%) Degree
3 4 (8.00%) PRINCE2 Practitioner
4 3 (6.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 13 (26.00%) SLA
2 1 (2.00%) ISO/IEC 27001
2 1 (2.00%) PCI DSS
System Software
1 10 (20.00%) Active Directory
2 3 (6.00%) VMware Infrastructure
3 2 (4.00%) Squid
3 2 (4.00%) VMware ESXi
3 2 (4.00%) KVM
4 1 (2.00%) Hyper-V
Systems Management
1 2 (4.00%) HAProxy
Vendors
1 13 (26.00%) Cisco
1 13 (26.00%) Microsoft
2 6 (12.00%) VMware
3 2 (4.00%) SolarWinds
3 2 (4.00%) Juniper
3 2 (4.00%) Oracle
3 2 (4.00%) Red Hat
4 1 (2.00%) CheckPoint
4 1 (2.00%) SAP
4 1 (2.00%) BMC
4 1 (2.00%) Tufin
4 1 (2.00%) F5
4 1 (2.00%) LogLogic
4 1 (2.00%) Blue Coat
4 1 (2.00%) Brocade
4 1 (2.00%) TippingPoint
Tunbridge Wells, Kent
1st Choice Computer Appointments Ltd
Salary: From £60,000 to £80,000 per annum
Posted: 2 days ago