The table below looks at the statistics for Service Management skills in IT jobs advertised for the Kent region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 5 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
5 May 2016
Same period 2015 Same period 2014
Service Management
Rank 87 84 75
Rank change year-on-year
-3 -9
Permanent jobs citing Service Management 10 14 38
As % of all permanent IT jobs located in Kent 0.95% 1.45% 3.10%
As % of the Processes & Methodologies category 1.06% 1.79% 3.61%
Number of salaries quoted 10 14 31
Median salary £28,750 £71,250 £55,000
Median salary % change year-on-year
-59.64% +29.54%
90% offered a salary of more than £24,900 £40,647 £26,500
10% offered a salary of more than £65,000 £74,250 £62,500
UK excluding London median salary £42,500 £45,000 £47,500
% change year-on-year
-5.55% -5.26%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Kent region.

Processes & Methodologies Category
Kent
Permanent IT job ads with a match in the
Processes & Methodologies category
941 784 1053
As % of all permanent IT jobs located in Kent 88.94% 81.33% 86.03%
Number of salaries quoted 811 703 842
Median salary £42,500 £42,500 £43,041
Median salary % change year-on-year
- -1.25%
90% offered a salary of more than £28,500 £28,000 £28,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Kent

The demand trend of job ads across the Kent region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Kent

Service Management
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Kent region.

Service Management Salary Trend in Kent

Service Management
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing Service Management across the Kent region over the 3 months to 5 May 2016.

Service Management Salary Histogram in Kent

Service Management
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Kent region over the 3 months to 5 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Malling - 4 £27,500 - 1
Stansted - 3 £65,000 - 1
Service Management
South East

Service Management
Top 30 Related IT Skills in Kent

For the 6 months to 5 May 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region with a requirement for Service Management.

1 25 (65.79%) Microsoft
2 24 (63.16%) Finance
3 18 (47.37%) Windows
4 17 (44.74%) ITIL
5 16 (42.11%) SLA
6 12 (31.58%) ITSM
7 9 (23.68%) Avaya
8 8 (21.05%) Management Information System
9 7 (18.42%) Active Directory
9 7 (18.42%) MS Office
9 7 (18.42%) ISO/IEC 27001
9 7 (18.42%) Analytical Skills
10 6 (15.79%) Line Management
10 6 (15.79%) Workflow
10 6 (15.79%) IP Telephony
10 6 (15.79%) Cisco Certification
10 6 (15.79%) Cisco
10 6 (15.79%) CCNA
10 6 (15.79%) Case Management
11 5 (13.16%) LAN
11 5 (13.16%) .NET
11 5 (13.16%) SQL Server
11 5 (13.16%) MS Excel
12 4 (10.53%) Citrix
12 4 (10.53%) Risk Management
12 4 (10.53%) Firewall
12 4 (10.53%) Service Delivery
12 4 (10.53%) LANDesk
12 4 (10.53%) Security Cleared
13 3 (7.89%) Retail

Service Management
Top Related IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.89%) IBM Notes
2 1 (2.63%) SharePoint
Applications
1 7 (18.42%) MS Office
2 5 (13.16%) MS Excel
3 1 (2.63%) MS PowerPoint
Cloud Services
1 3 (7.89%) Office 365
2 2 (5.26%) Microsoft Azure
Communications & Networking
1 6 (15.79%) IP Telephony
2 5 (13.16%) LAN
3 4 (10.53%) Firewall
4 3 (7.89%) Cisco IOS
4 3 (7.89%) Telepresence
4 3 (7.89%) VoIP
4 3 (7.89%) Wireshark
5 2 (5.26%) WAN
Database & Business Intelligence
1 5 (13.16%) SQL Server
2 2 (5.26%) Data Warehouse
2 2 (5.26%) OLAP
2 2 (5.26%) SQL Server 2008
2 2 (5.26%) SQL Server 2012
2 2 (5.26%) SQL Server 2014
2 2 (5.26%) SQL Server Analysis Services
2 2 (5.26%) SQL Server Integration Services
2 2 (5.26%) SQL Server Reporting Services
General
1 24 (63.16%) Finance
2 3 (7.89%) Legal
2 3 (7.89%) Local Government
2 3 (7.89%) Marketing
2 3 (7.89%) Retail
Job Titles
1 28 (73.68%) Analyst
2 18 (47.37%) IT Analyst
3 17 (44.74%) Support Analyst
4 15 (39.47%) Service Analyst
5 12 (31.58%) 1st Line Support
5 12 (31.58%) 1st Line Support Analyst
5 12 (31.58%) IT Support
5 12 (31.58%) IT Support Analyst
6 11 (28.95%) Desktop Analyst
6 11 (28.95%) Desktop Support
6 11 (28.95%) Desktop Support Analyst
7 7 (18.42%) Service Desk Analyst
8 6 (15.79%) 1st Line Service Desk Analyst
8 6 (15.79%) Consultant
8 6 (15.79%) Financial Analyst
8 6 (15.79%) Service Desk Support
8 6 (15.79%) Service Desk Support Analyst
9 3 (7.89%) IT Consultant
9 3 (7.89%) Network Engineer
9 3 (7.89%) Operations Analyst
Libraries, Frameworks & Software Standards
1 5 (13.16%) .NET
2 2 (5.26%) .NET Framework
Miscellaneous
1 8 (21.05%) Management Information System
2 7 (18.42%) Analytical Skills
3 3 (7.89%) Health Informatics
3 3 (7.89%) Informatics
3 3 (7.89%) iSeries
3 3 (7.89%) Video Conferencing
4 1 (2.63%) Fat Client
4 1 (2.63%) Thin Client
Operating Systems
1 18 (47.37%) Windows
2 3 (7.89%) Unix
3 1 (2.63%) Windows 2000
3 1 (2.63%) Windows XP
Processes & Methodologies
1 17 (44.74%) ITIL
2 12 (31.58%) ITSM
3 6 (15.79%) Case Management
3 6 (15.79%) Line Management
3 6 (15.79%) Workflow
4 4 (10.53%) Risk Management
4 4 (10.53%) Service Delivery
5 3 (7.89%) Analytics
5 3 (7.89%) Change Control
5 3 (7.89%) Continuous Improvement
5 3 (7.89%) E-Commerce
5 3 (7.89%) Patch Management
5 3 (7.89%) Performance Monitoring
5 3 (7.89%) Resource Management
5 3 (7.89%) Server Patching
5 3 (7.89%) Stakeholder Management
6 2 (5.26%) ETL
6 2 (5.26%) Information Security
6 2 (5.26%) PRINCE2
6 2 (5.26%) Project Management
Programming Languages
1 3 (7.89%) C#
2 2 (5.26%) SQL
2 2 (5.26%) T-SQL
Qualifications
1 6 (15.79%) CCNA
1 6 (15.79%) Cisco Certification
2 4 (10.53%) Security Cleared
3 3 (7.89%) Degree
3 3 (7.89%) ITIL Certification
3 3 (7.89%) ITIL Foundation Certificate
3 3 (7.89%) MCSE
3 3 (7.89%) Microsoft Certification
4 2 (5.26%) A+ Certification
4 2 (5.26%) CISM
4 2 (5.26%) CISSP
5 1 (2.63%) CISA
5 1 (2.63%) SANS
Quality Assurance & Compliance
1 16 (42.11%) SLA
2 7 (18.42%) ISO/IEC 27001
3 3 (7.89%) ISO/IEC 20000
System Software
1 7 (18.42%) Active Directory
2 1 (2.63%) VMware Infrastructure
Systems Management
1 3 (7.89%) Control-M
1 3 (7.89%) OpenView
1 3 (7.89%) OVSD
Vendors
1 25 (65.79%) Microsoft
2 9 (23.68%) Avaya
3 6 (15.79%) Cisco
4 4 (10.53%) Citrix
4 4 (10.53%) LANDesk
5 3 (7.89%) CheckPoint
5 3 (7.89%) Forcepoint
5 3 (7.89%) HP
5 3 (7.89%) Lotus
5 3 (7.89%) SolarWinds
5 3 (7.89%) SunGard
5 3 (7.89%) Tripwire
6 1 (2.63%) Remedy
6 1 (2.63%) VMware
Stansted, Essex
Hanover Search Group
Salary: benefits
Posted: 16 hours ago
Kent
Harvey Nash plc
Salary: £30000 - £40000 per annum + + Bonus + Package
Posted: 2 days ago
West Malling
Capita plc
Posted: 8 days ago