The table below looks at the statistics for Service Management skills in IT jobs advertised for the Kent region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 25 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 May 2016
Same period 2015 Same period 2014
Service Management
Rank 78 86 70
Rank change year-on-year
+8 -16
Permanent jobs citing Service Management 20 12 33
As % of all permanent IT jobs located in Kent 2.01% 1.22% 2.84%
As % of the Processes & Methodologies category 2.27% 1.46% 3.33%
Number of salaries quoted 20 11 28
Median salary £35,000 £72,500 £56,250
Median salary % change year-on-year
-51.72% +28.88%
90% offered a salary of more than £27,250 £38,782 £42,500
10% offered a salary of more than £65,000 £75,000 £62,500
UK excluding London median salary £42,296 £45,000 £46,500
% change year-on-year
-6.01% -3.22%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Kent region.

Processes & Methodologies Category
Kent
Permanent IT job ads with a match in the
Processes & Methodologies category
882 824 991
As % of all permanent IT jobs located in Kent 88.55% 83.49% 85.21%
Number of salaries quoted 773 734 819
Median salary £42,500 £42,000 £42,500
Median salary % change year-on-year
+1.19% -1.17%
90% offered a salary of more than £27,500 £28,000 £28,000
10% offered a salary of more than £64,000 £60,000 £58,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Kent

The demand trend of job ads across the Kent region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Kent

Service Management
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Kent region.

Service Management Salary Trend in Kent

Service Management
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing Service Management across the Kent region over the 3 months to 25 May 2016.

Service Management Salary Histogram in Kent

Service Management
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Kent region over the 3 months to 25 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Malling - 7 £27,500 -
Stansted - 6 £65,000 -
Maidstone - 1 £55,000 -
Service Management
South East

Service Management
Top 30 Related IT Skills in Kent

For the 6 months to 25 May 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region with a requirement for Service Management.

1 33 (80.49%) Finance
2 27 (65.85%) Microsoft
3 26 (63.41%) ITIL
4 18 (43.90%) Windows
5 14 (34.15%) SLA
6 12 (29.27%) Active Directory
7 10 (24.39%) Analytical Skills
8 9 (21.95%) ITSM
9 8 (19.51%) .NET
9 8 (19.51%) SQL Server
10 7 (17.07%) ITIL Certification
10 7 (17.07%) Avaya
11 6 (14.63%) Citrix
11 6 (14.63%) C#
11 6 (14.63%) E-Commerce
11 6 (14.63%) Management Information System
11 6 (14.63%) Legal
11 6 (14.63%) Stakeholder Management
11 6 (14.63%) Health Informatics
11 6 (14.63%) Retail
11 6 (14.63%) Marketing
11 6 (14.63%) Resource Management
11 6 (14.63%) Informatics
12 5 (12.20%) ISO/IEC 27001
12 5 (12.20%) Customer Engagement
12 5 (12.20%) Line Management
12 5 (12.20%) SQL
12 5 (12.20%) MS Office
12 5 (12.20%) A+ Certification
13 4 (9.76%) MS Excel

Service Management
Top Related IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.32%) IBM Notes
Applications
1 5 (12.20%) MS Office
2 4 (9.76%) MS Excel
3 1 (2.44%) MS PowerPoint
Cloud Services
1 3 (7.32%) Office 365
2 2 (4.88%) Microsoft Azure
Communications & Networking
1 4 (9.76%) Firewall
1 4 (9.76%) IP Telephony
2 1 (2.44%) LAN
2 1 (2.44%) WAN
Database & Business Intelligence
1 8 (19.51%) SQL Server
2 2 (4.88%) Data Warehouse
2 2 (4.88%) OLAP
2 2 (4.88%) SQL Server 2008
2 2 (4.88%) SQL Server 2012
2 2 (4.88%) SQL Server 2014
2 2 (4.88%) SQL Server Analysis Services
2 2 (4.88%) SQL Server Integration Services
2 2 (4.88%) SQL Server Reporting Services
General
1 33 (80.49%) Finance
2 6 (14.63%) Legal
2 6 (14.63%) Marketing
2 6 (14.63%) Retail
3 3 (7.32%) Local Government
Job Titles
1 31 (75.61%) Analyst
2 20 (48.78%) IT Analyst
3 19 (46.34%) Service Analyst
4 14 (34.15%) Support Analyst
5 10 (24.39%) Desktop Analyst
5 10 (24.39%) Desktop Support
5 10 (24.39%) Desktop Support Analyst
6 9 (21.95%) 1st Line Support
6 9 (21.95%) 1st Line Support Analyst
6 9 (21.95%) IT Support
6 9 (21.95%) IT Support Analyst
7 6 (14.63%) Consultant
7 6 (14.63%) Financial Analyst
8 5 (12.20%) Service Desk Analyst
9 4 (9.76%) 1st Line Service Desk Analyst
9 4 (9.76%) Service Desk Support
9 4 (9.76%) Service Desk Support Analyst
10 3 (7.32%) Infrastructure Support
10 3 (7.32%) Infrastructure Support Consultant
10 3 (7.32%) Technology Consultant
Libraries, Frameworks & Software Standards
1 8 (19.51%) .NET
2 2 (4.88%) .NET Framework
Miscellaneous
1 10 (24.39%) Analytical Skills
2 6 (14.63%) Health Informatics
2 6 (14.63%) Informatics
2 6 (14.63%) Management Information System
3 3 (7.32%) iSeries
3 3 (7.32%) Video Conferencing
4 1 (2.44%) Data Centre
Operating Systems
1 18 (43.90%) Windows
2 3 (7.32%) Unix
Processes & Methodologies
1 26 (63.41%) ITIL
2 9 (21.95%) ITSM
3 6 (14.63%) E-Commerce
3 6 (14.63%) Resource Management
3 6 (14.63%) Stakeholder Management
4 5 (12.20%) Customer Engagement
4 5 (12.20%) Line Management
5 4 (9.76%) Case Management
5 4 (9.76%) Risk Management
5 4 (9.76%) Service Delivery
5 4 (9.76%) Workflow
6 3 (7.32%) Analytics
6 3 (7.32%) Change Control
6 3 (7.32%) Continuous Improvement
6 3 (7.32%) Patch Management
6 3 (7.32%) Performance Monitoring
6 3 (7.32%) PRINCE2
6 3 (7.32%) Project Management
6 3 (7.32%) Server Patching
7 2 (4.88%) Kimball Methodology
Programming Languages
1 6 (14.63%) C#
2 5 (12.20%) SQL
3 2 (4.88%) T-SQL
Qualifications
1 7 (17.07%) ITIL Certification
2 5 (12.20%) A+ Certification
3 3 (7.32%) CCNA
3 3 (7.32%) Cisco Certification
3 3 (7.32%) Degree
3 3 (7.32%) ITIL Foundation Certificate
3 3 (7.32%) MCSE
3 3 (7.32%) Microsoft Certification
4 2 (4.88%) CISM
4 2 (4.88%) CISSP
5 1 (2.44%) CISA
5 1 (2.44%) SANS
Quality Assurance & Compliance
1 14 (34.15%) SLA
2 5 (12.20%) ISO/IEC 27001
3 3 (7.32%) ISO/IEC 20000
System Software
1 12 (29.27%) Active Directory
Systems Management
1 3 (7.32%) Control-M
1 3 (7.32%) OpenView
1 3 (7.32%) OVSD
Vendors
1 27 (65.85%) Microsoft
2 7 (17.07%) Avaya
3 6 (14.63%) Citrix
4 4 (9.76%) LANDesk
5 3 (7.32%) CheckPoint
5 3 (7.32%) Cisco
5 3 (7.32%) Forcepoint
5 3 (7.32%) HP
5 3 (7.32%) Lotus
5 3 (7.32%) SolarWinds
5 3 (7.32%) SunGard
5 3 (7.32%) Tripwire
6 1 (2.44%) Remedy