The table below looks at the statistics for Service Management skills in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 77 65 84
Rank change year-on-year
-12 +19
Permanent jobs citing Service Management 15 44 9
As % of all permanent IT jobs located in Kent 1.56% 3.58% 0.73%
As % of the Processes & Methodologies category 1.96% 4.33% 0.97%
Number of salaries quoted 15 36 6
Average salary £70,000 £52,500 £46,250
Average salary % change year-on-year
+33.33% +13.51%
90% offered a salary of more than £41,269 £25,750 £42,250
10% offered a salary of more than £74,000 £62,500 £53,750
UK excluding London average salary £45,000 £47,500 £45,000
% change year-on-year
-5.26% +5.55%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Kent region.

Processes & Methodologies Category
Kent
Permanent IT job ads with a match in the
Processes & Methodologies category
764 1016 932
As % of all permanent IT jobs located in Kent 79.67% 82.60% 75.34%
Number of salaries quoted 686 801 776
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £28,000 £29,000 £32,500
10% offered a salary of more than £62,500 £72,500 £58,700
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Management
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Kent region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Kent

Service Management
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Kent region.

Service Management Salary Trend in Kent

Service Management
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing Service Management across the Kent region over the 3 months to 24 April 2015.

Service Management Salary Histogram in Kent

Service Management
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Kent region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tunbridge Wells -7 7 £72,500 +45.00% 1
Service Management
South East

Service Management
Top 30 Related IT Skills in Kent

For the 6 months to 24 April 2015, IT jobs across the Kent region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 17 (73.91%) ITIL
2 10 (43.48%) ITSM
2 10 (43.48%) Risk Management
3 9 (39.13%) Information Security
3 9 (39.13%) CISSP
4 8 (34.78%) Business Continuity
4 8 (34.78%) Information Security Management
4 8 (34.78%) Security Management
4 8 (34.78%) CISM
4 8 (34.78%) ISO/IEC 27001
4 8 (34.78%) ISMS
4 8 (34.78%) Data Privacy
5 7 (30.43%) Finance
6 4 (17.39%) Service Delivery
6 4 (17.39%) Firewall
6 4 (17.39%) Windows
6 4 (17.39%) Cisco
6 4 (17.39%) Windows Server 2012
6 4 (17.39%) Windows Server 2008
7 3 (13.04%) Blue Coat
7 3 (13.04%) VMware Infrastructure
7 3 (13.04%) TippingPoint
7 3 (13.04%) Tufin
7 3 (13.04%) SaaS
7 3 (13.04%) Network Architecture
7 3 (13.04%) F5
7 3 (13.04%) Microsoft Azure
7 3 (13.04%) LogLogic
7 3 (13.04%) Business Continuity Management
7 3 (13.04%) Microsoft

Service Management
Top Related IT Skills in Kent by Category

For the 6 months to 24 April 2015, IT jobs across the Kent region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Business Applications
1 1 (4.35%) RMDS
Cloud Services
1 3 (13.04%) Microsoft Azure
1 3 (13.04%) SaaS
Communications & Networking
1 4 (17.39%) Firewall
2 3 (13.04%) DNS
3 2 (8.70%) PPP
3 2 (8.70%) TCP/IP
3 2 (8.70%) DHCP
3 2 (8.70%) F5 BIG-IP LTM
3 2 (8.70%) F5 BIG-IP GTM
4 1 (4.35%) Multicast
4 1 (4.35%) Wireshark
4 1 (4.35%) FTP
4 1 (4.35%) LAN
4 1 (4.35%) WAN
4 1 (4.35%) SAN
General
1 7 (30.43%) Finance
2 1 (4.35%) Banking
Job Titles
1 8 (34.78%) Information Manager
1 8 (34.78%) Information Security Manager
1 8 (34.78%) Security Manager
2 4 (17.39%) IT Operations Manager
2 4 (17.39%) Operations Manager
3 3 (13.04%) Team Leader
3 3 (13.04%) Architect
3 3 (13.04%) Infrastructure Team Leader
3 3 (13.04%) Infrastructure Architect
4 2 (8.70%) Infrastructure Analyst
4 2 (8.70%) Analyst
5 1 (4.35%) Consultant
5 1 (4.35%) Technical Consultant
5 1 (4.35%) Technical Specialist
5 1 (4.35%) Network Manager
5 1 (4.35%) Release Manager
5 1 (4.35%) Operations Engineer
5 1 (4.35%) Firewall Engineer
5 1 (4.35%) Firewall Specialist
Libraries, Frameworks & Software Standards
1 1 (4.35%) Rendezvous
Miscellaneous
1 2 (8.70%) Management Information System
1 2 (8.70%) Analytical Skills
2 1 (4.35%) NHS
Operating Systems
1 4 (17.39%) Windows
1 4 (17.39%) Windows Server 2008
1 4 (17.39%) Windows Server 2012
2 1 (4.35%) UNIX
2 1 (4.35%) Windows 7
Processes & Methodologies
1 17 (73.91%) ITIL
2 10 (43.48%) ITSM
2 10 (43.48%) Risk Management
3 9 (39.13%) Information Security
4 8 (34.78%) Business Continuity
4 8 (34.78%) Information Security Management
4 8 (34.78%) Security Management
4 8 (34.78%) ISMS
4 8 (34.78%) Data Privacy
5 4 (17.39%) Service Delivery
6 3 (13.04%) Change Management
6 3 (13.04%) Disaster Recovery
6 3 (13.04%) Business Continuity Management
6 3 (13.04%) Network Architecture
7 2 (8.70%) Portfolio Management
7 2 (8.70%) Systems Analysis
7 2 (8.70%) Operations Management
7 2 (8.70%) Load Balancing
7 2 (8.70%) Performance Management
7 2 (8.70%) SOA
Programming Languages
1 1 (4.35%) C
Qualifications
1 9 (39.13%) CISSP
2 8 (34.78%) CISM
3 1 (4.35%) ITIL Foundation Certificate
3 1 (4.35%) ITIL Certification
3 1 (4.35%) PMP
3 1 (4.35%) PMI Certification
Quality Assurance & Compliance
1 8 (34.78%) ISO/IEC 27001
2 3 (13.04%) SLA
3 1 (4.35%) COBIT
3 1 (4.35%) PCI DSS
System Software
1 3 (13.04%) VMware Infrastructure
2 2 (8.70%) Active Directory
2 2 (8.70%) XenApp
2 2 (8.70%) XenDesktop
3 1 (4.35%) Terminal Server
3 1 (4.35%) Hyper-V
Systems Management
1 2 (8.70%) SCCM
2 1 (4.35%) WSUS
Vendors
1 4 (17.39%) Cisco
2 3 (13.04%) Microsoft
2 3 (13.04%) Juniper
2 3 (13.04%) NetApp
2 3 (13.04%) CheckPoint
2 3 (13.04%) VMware
2 3 (13.04%) Blue Coat
2 3 (13.04%) Tufin
2 3 (13.04%) F5
2 3 (13.04%) LogLogic
2 3 (13.04%) TippingPoint
3 2 (8.70%) Tradeweb
3 2 (8.70%) Citrix
3 2 (8.70%) AppSense
3 2 (8.70%) TIBCO
3 2 (8.70%) Bloomberg
3 2 (8.70%) Radianz
4 1 (4.35%) SunGard
4 1 (4.35%) HP
4 1 (4.35%) EMC