The table below looks at the statistics for Service Management skills in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 84 80 86
Rank change year-on-year
-4 +6
Permanent jobs citing Service Management 13 23 11
As % of all permanent IT jobs located in Kent 1.20% 1.99% 1.02%
As % of the Processes & Methodologies category 1.44% 2.43% 1.41%
Number of salaries quoted 12 21 10
Average salary £47,500 £45,000 £50,000
Average salary % change year-on-year
+5.55% -10.00%
90% offered a salary of more than £39,254 £30,000 £42,450
10% offered a salary of more than £52,450 £60,000 £80,000
UK excluding London average salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Kent region.

Processes & Methodologies Category
Kent
Permanent IT job ads with a match in the
Processes & Methodologies category
903 946 782
As % of all permanent IT jobs located in Kent 83.23% 81.69% 72.41%
Number of salaries quoted 782 837 662
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £28,000 £30,000 £30,000
10% offered a salary of more than £55,000 £57,500 £60,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Service Management
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Kent region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Kent

Service Management
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Kent region.

Service Management Salary Trend in Kent

Service Management
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing Service Management across the Kent region over the 3 months to 2 July 2015.

Service Management Salary Histogram in Kent

Service Management
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Kent region over the 3 months to 2 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Folkestone -6 3 £47,500 +58.33%
Tunbridge Wells - 2 £38,782 -
Service Management
South East

Service Management
Top 30 Related IT Skills in Kent

For the 6 months to 2 July 2015, IT jobs across the Kent region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 25 (86.21%) ITIL
2 13 (44.83%) ITSM
3 12 (41.38%) Project Management
3 12 (41.38%) Finance
4 11 (37.93%) Service Delivery
5 10 (34.48%) PRINCE2
6 9 (31.03%) CISSP
6 9 (31.03%) Risk Management
6 9 (31.03%) Information Security
7 8 (27.59%) CISM
7 8 (27.59%) Information Security Management
7 8 (27.59%) Security Management
7 8 (27.59%) Business Continuity
7 8 (27.59%) Incident Management
7 8 (27.59%) ISO/IEC 27001
7 8 (27.59%) ISMS
7 8 (27.59%) Data Privacy
7 8 (27.59%) Data Centre
8 6 (20.69%) ITIL V2
9 5 (17.24%) Data Centre Operations
9 5 (17.24%) Windows
10 4 (13.79%) SLA
10 4 (13.79%) Microsoft
10 4 (13.79%) Degree
10 4 (13.79%) Windows Server 2008
10 4 (13.79%) Windows Server 2012
11 3 (10.34%) Business Continuity Management
11 3 (10.34%) Microsoft Azure
11 3 (10.34%) SaaS
11 3 (10.34%) VMware Infrastructure

Service Management
Top Related IT Skills in Kent by Category

For the 6 months to 2 July 2015, IT jobs across the Kent region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.45%) Tomcat
1 1 (3.45%) WebSphere
Cloud Services
1 3 (10.34%) Microsoft Azure
1 3 (10.34%) SaaS
2 1 (3.45%) Amazon AWS
Communications & Networking
1 2 (6.90%) PPP
1 2 (6.90%) Firewall
2 1 (3.45%) DHCP
2 1 (3.45%) FTP
2 1 (3.45%) TCP/IP
2 1 (3.45%) DNS
2 1 (3.45%) SAN
Database & Business Intelligence
1 1 (3.45%) SQL Server
General
1 12 (41.38%) Finance
2 2 (6.90%) Banking
Job Titles
1 8 (27.59%) Services Delivery Manager
1 8 (27.59%) Service Manager
1 8 (27.59%) Delivery Manager
1 8 (27.59%) Information Manager
1 8 (27.59%) Information Security Manager
1 8 (27.59%) Security Manager
2 5 (17.24%) IT Services Manager
2 5 (17.24%) IT Services Delivery Manager
2 5 (17.24%) Operations Manager
2 5 (17.24%) IT Operations Manager
3 3 (10.34%) Infrastructure Architect
3 3 (10.34%) Infrastructure Team Leader
3 3 (10.34%) Team Leader
3 3 (10.34%) Architect
4 2 (6.90%) Analyst
4 2 (6.90%) Infrastructure Analyst
5 1 (3.45%) Project Manager
5 1 (3.45%) Technical Specialist
5 1 (3.45%) Environment Manager
5 1 (3.45%) PRINCE2 Project Manager
Libraries, Frameworks & Software Standards
1 1 (3.45%) .NET
1 1 (3.45%) XML
1 1 (3.45%) XML Messaging
Miscellaneous
1 8 (27.59%) Data Centre
2 2 (6.90%) Analytical Skills
3 1 (3.45%) PMI
3 1 (3.45%) Management Information System
Operating Systems
1 5 (17.24%) Windows
2 4 (13.79%) Windows Server 2008
2 4 (13.79%) Windows Server 2012
3 1 (3.45%) UNIX
3 1 (3.45%) Windows 7
Processes & Methodologies
1 25 (86.21%) ITIL
2 13 (44.83%) ITSM
3 12 (41.38%) Project Management
4 11 (37.93%) Service Delivery
5 10 (34.48%) PRINCE2
6 9 (31.03%) Risk Management
6 9 (31.03%) Information Security
7 8 (27.59%) Business Continuity
7 8 (27.59%) Information Security Management
7 8 (27.59%) Security Management
7 8 (27.59%) Incident Management
7 8 (27.59%) ISMS
7 8 (27.59%) Data Privacy
8 6 (20.69%) ITIL V2
9 5 (17.24%) Data Centre Operations
10 3 (10.34%) Business Continuity Management
10 3 (10.34%) Release Management
10 3 (10.34%) Disaster Recovery
10 3 (10.34%) Configuration Management
11 2 (6.90%) SOA
Programming Languages
1 1 (3.45%) Java
Qualifications
1 9 (31.03%) CISSP
2 8 (27.59%) CISM
3 4 (13.79%) Degree
4 3 (10.34%) PMI Certification
5 2 (6.90%) PMP
Quality Assurance & Compliance
1 8 (27.59%) ISO/IEC 27001
2 4 (13.79%) SLA
3 2 (6.90%) COBIT
3 2 (6.90%) PCI DSS
4 1 (3.45%) ISO 9001
System Software
1 3 (10.34%) VMware Infrastructure
2 2 (6.90%) Active Directory
2 2 (6.90%) XenApp
2 2 (6.90%) XenDesktop
3 1 (3.45%) Terminal Server
3 1 (3.45%) Hyper-V
Systems Management
1 2 (6.90%) SCCM
2 1 (3.45%) WSUS
Vendors
1 4 (13.79%) Microsoft
2 3 (10.34%) Cisco
2 3 (10.34%) VMware
2 3 (10.34%) NetApp
3 2 (6.90%) ServiceNow
3 2 (6.90%) AppSense
3 2 (6.90%) Citrix
4 1 (3.45%) Juniper
4 1 (3.45%) BMC
4 1 (3.45%) Oracle
4 1 (3.45%) SunGard
4 1 (3.45%) HP
4 1 (3.45%) EMC
4 1 (3.45%) Blue Coat
4 1 (3.45%) TippingPoint
4 1 (3.45%) Tradeweb
4 1 (3.45%) Pega
4 1 (3.45%) Tufin
4 1 (3.45%) F5
4 1 (3.45%) LogLogic