Service Desk Support Analyst Contracts in the Midlands

Service Desk Support Analyst
England > Midlands

The median Service Desk Support Analyst daily rate in the Midlands is £190 according to job vacancies posted during the 6 months to 2 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 127 158 181
Rank change year-on-year +31 +23 -40
Contract jobs requiring a Service Desk Support Analyst 7 3 18
As % of all contract jobs advertised in the Midlands 0.25% 0.088% 0.36%
As % of the Job Titles category 0.28% 0.093% 0.37%
Number of daily rates quoted 7 1 12
10th Percentile - - -
25th Percentile £150 £173 -
Median daily rate (50th Percentile) £190 £175 £150
Median % change year-on-year +8.57% +16.67% +27.95%
75th Percentile £200 £178 £243
90th Percentile - - £249
England median daily rate £165 £200 £163
% change year-on-year -17.50% +23.08% +25.00%

All Contract IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 2,534 3,233 4,817
% of contract IT jobs with a recognized job title 91.91% 94.62% 95.86%
Number of daily rates quoted 1,713 2,270 3,532
10th Percentile £213 £223 £210
25th Percentile £325 £363 £360
Median daily rate (50th Percentile) £465 £475 £460
Median % change year-on-year -2.11% +3.26% +15.00%
75th Percentile £588 £588 £550
90th Percentile £688 £675 £650
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +9.38%
Number of hourly rates quoted 213 127 173
10th Percentile £11.84 £12.30 £10.50
25th Percentile £14.27 £15.17 £13.75
Median hourly rate £19.59 £20.00 £17.11
Median % change year-on-year -2.05% +16.92% +12.61%
75th Percentile £35.00 £28.25 £22.00
90th Percentile £52.78 £60.50 £33.90
England median hourly rate £36.34 £44.77 £22.50
% change year-on-year -18.83% +98.96% +0.36%

Service Desk Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Desk Support Analyst in the Midlands

Service Desk Support Analyst
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing Service Desk Support Analyst in the Midlands.

Daily rate trend for Service Desk Support Analyst in the Midlands

Service Desk Support Analyst
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing Service Desk Support Analyst in the Midlands.

Hourly rate trend for Service Desk Support Analyst in the Midlands

Service Desk Support Analyst
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support Analyst within the Midlands region over the 6 months to 2 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +24 7 £190 +8.57%
Service Desk Support Analyst
England

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 2 May 2024, Service Desk Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region featuring Service Desk Support Analyst in the job title.

1 7 (100.00%) Windows
1 7 (100.00%) Windows 10
1 7 (100.00%) Customer Service
2 6 (85.71%) Social Skills
2 6 (85.71%) Microsoft 365
2 6 (85.71%) Microsoft Office
3 4 (57.14%) Microsoft
3 4 (57.14%) Active Directory
4 3 (42.86%) VPN
4 3 (42.86%) Azure
4 3 (42.86%) Microsoft Intune
4 3 (42.86%) Mobile Device Management
4 3 (42.86%) Entra ID
5 2 (28.57%) Windows Server
5 2 (28.57%) Windows Server 2016
5 2 (28.57%) Windows Server 2019
5 2 (28.57%) Remote Desktop
5 2 (28.57%) ServiceNow
5 2 (28.57%) Windows Server 2012
5 2 (28.57%) VMware Infrastructure
5 2 (28.57%) Windows Server 2008
5 2 (28.57%) VMware
5 2 (28.57%) Firewall
5 2 (28.57%) DNS
5 2 (28.57%) Terminal Services
5 2 (28.57%) DHCP
5 2 (28.57%) TCP/IP
6 1 (14.29%) ITIL
6 1 (14.29%) SLA
6 1 (14.29%) Financial Institution

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (85.71%) Microsoft Office
Cloud Services
1 6 (85.71%) Microsoft 365
2 3 (42.86%) Azure
2 3 (42.86%) Entra ID
Communications & Networking
1 3 (42.86%) VPN
2 2 (28.57%) DHCP
2 2 (28.57%) DNS
2 2 (28.57%) Firewall
2 2 (28.57%) Remote Desktop
2 2 (28.57%) TCP/IP
3 1 (14.29%) Wireless
General
1 6 (85.71%) Social Skills
2 1 (14.29%) Analytical Skills
2 1 (14.29%) Finance
2 1 (14.29%) Financial Institution
Miscellaneous
1 1 (14.29%) Analytical Mindset
1 1 (14.29%) Hedge funds
Operating Systems
1 7 (100.00%) Windows
1 7 (100.00%) Windows 10
2 2 (28.57%) Windows Server
2 2 (28.57%) Windows Server 2008
2 2 (28.57%) Windows Server 2012
2 2 (28.57%) Windows Server 2016
2 2 (28.57%) Windows Server 2019
Processes & Methodologies
1 7 (100.00%) Customer Service
2 3 (42.86%) Mobile Device Management
3 1 (14.29%) Incident Management
3 1 (14.29%) ITIL
3 1 (14.29%) ITSM
3 1 (14.29%) Problem-Solving
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 4 (57.14%) Active Directory
2 2 (28.57%) Terminal Services
2 2 (28.57%) VMware Infrastructure
Systems Management
1 3 (42.86%) Microsoft Intune
Vendors
1 4 (57.14%) Microsoft
2 2 (28.57%) ServiceNow
2 2 (28.57%) VMware