The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the Milton Keynes region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Milton Keynes region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 46 57 52
Rank change year-on-year
+11 -5
Contract jobs requiring a 2nd Line Support 9 5 4
As % of all contract IT jobs located in Milton Keynes 1.695% 0.716% 0.664%
As % of the Job Titles category 1.811% 0.759% 0.702%
Number of daily rates quoted 4 3 2
Average daily rate £213 £203 £164
Average daily rate % change year-on-year
+4.93% +23.85%
90% offered a daily rate of more than £161 £149 £146
10% offered a daily rate of more than £240 £261 £181
UK excluding London average daily rate £163 £142 £160
% change year-on-year
+14.43% -11.25%
Number of hourly rates quoted 4 0 1
Average hourly rate £13.00 - £15.50
UK excluding London average hourly rate £15.00 £14.50 £14.00
% change year-on-year
+3.44% +3.57%
All Job Titles
Milton Keynes
Contract IT job ads with a match in the
Job Titles category
497 659 570
As % of all contract IT jobs located in Milton Keynes 93.60% 94.41% 94.68%
Number of daily rates quoted 273 272 216
Average daily rate £325 £315 £324
Average daily rate % change year-on-year
+3.17% -2.77%
90% offered a daily rate of more than £175 £173 £142
10% offered a daily rate of more than £475 £400 £425
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 44 48 75
Average hourly rate £13.50 £14.50 £14.00
Average hourly rate % change year-on-year
-6.89% +3.57%
90% offered a hourly rate of more than £12.50 £13.00 £10.00
10% offered a hourly rate of more than £22.50 £35.00 £16.75
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
2nd Line Support
Buckinghamshire

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

Milton Keynes 2nd Line Support Jobs Demand Trend

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Milton Keynes region.

Milton Keynes 2nd Line Support Daily Rate Trend

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the Milton Keynes region over the 3 months to 24 May 2013.

Milton Keynes 2nd Line Support Daily Rate Histogram

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Milton Keynes region.

Milton Keynes 2nd Line Support Hourly Rate Trend

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 16 (88.89%) Windows
2 10 (55.56%) Citrix
3 9 (50.00%) MS Office
3 9 (50.00%) ITIL
3 9 (50.00%) Windows 7
4 7 (38.89%) Security Cleared
4 7 (38.89%) Active Directory
4 7 (38.89%) Microsoft
5 6 (33.33%) Lotus
5 6 (33.33%) Lotus Notes
5 6 (33.33%) DV Cleared
6 5 (27.78%) Windows XP
6 5 (27.78%) Windows Server 2008
7 4 (22.22%) Cisco
7 4 (22.22%) Windows Vista
8 3 (16.67%) SC Cleared
8 3 (16.67%) Remedy
8 3 (16.67%) SQL
8 3 (16.67%) TCP/IP
8 3 (16.67%) MS Exchange
8 3 (16.67%) Microsoft Certification
8 3 (16.67%) ITIL Certification
8 3 (16.67%) ITIL V3
9 2 (11.11%) Cloud Computing
9 2 (11.11%) Windows Server 2003
9 2 (11.11%) 3G
9 2 (11.11%) Broadband
9 2 (11.11%) VPN
9 2 (11.11%) SAP
9 2 (11.11%) Service Delivery

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (33.33%) Lotus Notes
2 3 (16.67%) MS Exchange
3 2 (11.11%) Exchange Server 2003
4 1 (5.556%) Exchange Server 2007
4 1 (5.556%) Exchange Server 2010
Applications
1 9 (50.00%) MS Office
2 1 (5.556%) MS Excel
Communications & Networking
1 3 (16.67%) TCP/IP
2 2 (11.11%) 3G
2 2 (11.11%) Broadband
2 2 (11.11%) VPN
2 2 (11.11%) Wi-Fi
3 1 (5.556%) Wireless
3 1 (5.556%) LAN
3 1 (5.556%) WAN
3 1 (5.556%) DHCP
3 1 (5.556%) MPLS
3 1 (5.556%) SAN
3 1 (5.556%) Unified Communications
General
1 1 (5.556%) Back Office
1 1 (5.556%) Finance
Miscellaneous
1 2 (11.11%) Cloud Computing
1 2 (11.11%) Mathematics
1 2 (11.11%) PDA
2 1 (5.556%) iPhone
2 1 (5.556%) Blackberry
2 1 (5.556%) EPoS
Operating Systems
1 16 (88.89%) Windows
2 9 (50.00%) Windows 7
3 5 (27.78%) Windows XP
3 5 (27.78%) Windows Server 2008
4 4 (22.22%) Windows Vista
5 2 (11.11%) Windows Server 2003
6 1 (5.556%) UNIX
6 1 (5.556%) Linux
6 1 (5.556%) Windows 8
Processes & Methodologies
1 9 (50.00%) ITIL
2 3 (16.67%) ITIL V3
3 2 (11.11%) Service Delivery
4 1 (5.556%) Stakeholder Management
4 1 (5.556%) Service Management
Programming Languages
1 3 (16.67%) SQL
Qualifications
1 7 (38.89%) Security Cleared
2 6 (33.33%) DV Cleared
3 3 (16.67%) SC Cleared
3 3 (16.67%) Microsoft Certification
3 3 (16.67%) ITIL Certification
4 1 (5.556%) JNCIA
4 1 (5.556%) JNCIS
4 1 (5.556%) JNCIP
4 1 (5.556%) MCITP
4 1 (5.556%) MCP
4 1 (5.556%) MCSE
4 1 (5.556%) CCIE
4 1 (5.556%) CCSP
4 1 (5.556%) CCNP
4 1 (5.556%) CCIP
4 1 (5.556%) CCNA
4 1 (5.556%) Cisco Certification
System Software
1 7 (38.89%) Active Directory
2 2 (11.11%) VMware Infrastructure
3 1 (5.556%) VMware ESX
3 1 (5.556%) Hyper-V
3 1 (5.556%) XenApp
3 1 (5.556%) XenDesktop
3 1 (5.556%) vSphere
Systems Management
1 1 (5.556%) Backup Exec
Vendors
1 10 (55.56%) Citrix
2 7 (38.89%) Microsoft
3 6 (33.33%) Lotus
4 4 (22.22%) Cisco
5 3 (16.67%) Remedy
6 2 (11.11%) SAP
6 2 (11.11%) VMware
7 1 (5.556%) Juniper
7 1 (5.556%) HP
7 1 (5.556%) Compaq