The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Milton Keynes region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 62 60 53
Rank change year-on-year
-2 -7
Contract jobs requiring a 2nd Line Support 4 11 11
As % of all contract IT jobs located in Milton Keynes 0.57% 1.40% 1.48%
As % of the Job Titles category 0.60% 1.45% 1.58%
Number of daily rates quoted 1 7 2
Average daily rate £350 £275 £120
Average daily rate % change year-on-year
+27.27% +129.16%
UK excluding London average daily rate £150 £163 £140
% change year-on-year
-7.69% +16.07%
Number of hourly rates quoted 0 0 1
Average hourly rate - - £15.35
UK excluding London average hourly rate £15.75 £14.50 £15.09
% change year-on-year
+8.62% -3.90%
2nd Line Support
Buckinghamshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Milton Keynes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Milton Keynes
Contract IT job ads with a match in the
Job Titles category
663 758 697
As % of all contract IT jobs located in Milton Keynes 94.99% 96.44% 93.68%
Number of daily rates quoted 342 402 359
Average daily rate £375 £375 £375
90% offered a daily rate of more than £275 £250 £220
10% offered a daily rate of more than £525 £500 £463
UK excluding London average daily rate £378 £375 £350
% change year-on-year
+0.66% +7.14%
Number of hourly rates quoted 26 30 40
Average hourly rate £14.00 £16.00 £14.88
Average hourly rate % change year-on-year
-12.50% +7.56%
90% offered a hourly rate of more than £12.00 £11.06 £12.00
10% offered a hourly rate of more than £17.95 £18.50 £20.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Milton Keynes

2nd Line Support
Daily Rate Trend in Milton Keynes

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Milton Keynes region.

2nd Line Support Daily Rate Trend in Milton Keynes

2nd Line Support
Hourly Rate Trend in Milton Keynes

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Milton Keynes region.

2nd Line Support Hourly Rate Trend in Milton Keynes

2nd Line Support
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 13 February 2016, IT contractor jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 7 (87.50%) Windows
2 4 (50.00%) SQL Server
2 4 (50.00%) MS Office
2 4 (50.00%) HP
2 4 (50.00%) Security Cleared
2 4 (50.00%) Windows Server
3 3 (37.50%) Windows 7
3 3 (37.50%) Windows Server 2008
3 3 (37.50%) SC Cleared
3 3 (37.50%) Microsoft
3 3 (37.50%) Active Directory
3 3 (37.50%) ITIL
4 2 (25.00%) CRM
4 2 (25.00%) TCP/IP
4 2 (25.00%) DNS
4 2 (25.00%) webMethods
4 2 (25.00%) Remedy
4 2 (25.00%) DV Cleared
4 2 (25.00%) SQL
4 2 (25.00%) SCCM
4 2 (25.00%) Service Management
4 2 (25.00%) Firewall
4 2 (25.00%) ITSM
4 2 (25.00%) OVSD
4 2 (25.00%) ITIL V3
4 2 (25.00%) Windows Server 2012
4 2 (25.00%) ITIL Foundation Certificate
4 2 (25.00%) User Experience
4 2 (25.00%) Issue Tracking
5 1 (12.50%) BYOD

2nd Line Support
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 13 February 2016, IT contractor jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (12.50%) Exchange Server 2003
1 1 (12.50%) Exchange Server 2007
1 1 (12.50%) MS Exchange
Applications
1 4 (50.00%) MS Office
2 1 (12.50%) MS Excel
Communications & Networking
1 2 (25.00%) DNS
1 2 (25.00%) Firewall
1 2 (25.00%) TCP/IP
Database & Business Intelligence
1 4 (50.00%) SQL Server
2 1 (12.50%) SQL Server 2008
Miscellaneous
1 2 (25.00%) User Experience
2 1 (12.50%) BYOD
2 1 (12.50%) NHS
Operating Systems
1 7 (87.50%) Windows
2 4 (50.00%) Windows Server
3 3 (37.50%) Windows 7
3 3 (37.50%) Windows Server 2008
4 2 (25.00%) Windows Server 2012
Processes & Methodologies
1 3 (37.50%) ITIL
2 2 (25.00%) CRM
2 2 (25.00%) Issue Tracking
2 2 (25.00%) ITIL V3
2 2 (25.00%) ITSM
2 2 (25.00%) Service Management
3 1 (12.50%) Incident Management
3 1 (12.50%) Mobile Device Management
3 1 (12.50%) Stakeholder Engagement
Programming Languages
1 2 (25.00%) SQL
Qualifications
1 4 (50.00%) Security Cleared
2 3 (37.50%) SC Cleared
3 2 (25.00%) DV Cleared
3 2 (25.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (12.50%) SLA
System Software
1 3 (37.50%) Active Directory
Systems Management
1 2 (25.00%) OVSD
1 2 (25.00%) SCCM
Vendors
1 4 (50.00%) HP
2 3 (37.50%) Microsoft
3 2 (25.00%) Remedy
3 2 (25.00%) webMethods
4 1 (12.50%) Citrix