The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the Milton Keynes region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Milton Keynes region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 60 42 66
Rank change year-on-year
-18 +24
Contract jobs requiring a 2nd Line Support 8 10 4
As % of all contract IT jobs located in Milton Keynes 0.91% 1.90% 0.48%
As % of the Job Titles category 0.96% 2.03% 0.51%
Number of daily rates quoted 1 3 2
Average daily rate £120 £195 £205
Average daily rate % change year-on-year
-38.46% -4.87%
UK excluding London average daily rate £150 £150 £135
% change year-on-year
- +11.11%
Number of hourly rates quoted 4 2 2
Average hourly rate £14.18 £13.50 £12.75
Average hourly rate % change year-on-year
+5.00% +5.88%
90% offered a hourly rate of more than £11.60 £13.10 £12.15
10% offered a hourly rate of more than £15.35 £13.90 £13.35
UK excluding London average hourly rate £15.00 £14.50 £14.50
% change year-on-year
+3.44% -
Job Titles Category
Milton Keynes
Contract IT job ads with a match in the
Job Titles category
833 492 789
As % of all contract IT jobs located in Milton Keynes 94.66% 93.36% 94.38%
Number of daily rates quoted 437 277 337
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £230 £188 £210
10% offered a daily rate of more than £475 £475 £420
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 41 36 62
Average hourly rate £14.00 £14.00 £14.50
Average hourly rate % change year-on-year
- -3.44%
90% offered a hourly rate of more than £9.00 £10.52 £11.99
10% offered a hourly rate of more than £20.00 £38.50 £38.50
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
2nd Line Support
Buckinghamshire

2nd Line Support
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Milton Keynes

2nd Line Support
Daily Rate Trend in Milton Keynes

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Milton Keynes region.

2nd Line Support Daily Rate Trend in Milton Keynes

2nd Line Support
Hourly Rate Trend in Milton Keynes

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Milton Keynes region.

2nd Line Support Hourly Rate Trend in Milton Keynes

2nd Line Support
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 18 April 2014, IT contractor jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 16 (76.19%) Windows
2 14 (66.67%) MS Office
3 11 (52.38%) Microsoft
4 10 (47.62%) Active Directory
4 10 (47.62%) Windows XP
4 10 (47.62%) Windows 7
5 8 (38.10%) Blackberry
6 6 (28.57%) ITIL
7 5 (23.81%) MS Exchange
7 5 (23.81%) Remedy
7 5 (23.81%) BMC
7 5 (23.81%) Citrix
7 5 (23.81%) Finance
7 5 (23.81%) Remedy ITSM
7 5 (23.81%) iPhone
8 4 (19.05%) Windows Server 2008
8 4 (19.05%) MS Excel
8 4 (19.05%) Exchange Server 2010
9 3 (14.29%) Windows 2000
9 3 (14.29%) MCSE
9 3 (14.29%) TCP/IP
9 3 (14.29%) Microsoft Certification
9 3 (14.29%) ITSM
10 2 (9.52%) VMware
10 2 (9.52%) Exchange Server 2007
10 2 (9.52%) VMware Infrastructure
10 2 (9.52%) DNS
10 2 (9.52%) Blackberry Enterprise Server
10 2 (9.52%) Internet
10 2 (9.52%) DHCP

2nd Line Support
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 18 April 2014, IT contractor jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (23.81%) MS Exchange
2 4 (19.05%) Exchange Server 2010
3 2 (9.52%) Exchange Server 2007
3 2 (9.52%) Blackberry Enterprise Server
4 1 (4.76%) Exchange Server 2013
4 1 (4.76%) SharePoint
4 1 (4.76%) Exchange Server 2003
Applications
1 14 (66.67%) MS Office
2 4 (19.05%) MS Excel
Business Applications
1 5 (23.81%) Remedy ITSM
Cloud Services
1 1 (4.76%) Office 365
1 1 (4.76%) Cloud Computing
Communications & Networking
1 3 (14.29%) TCP/IP
2 2 (9.52%) DNS
2 2 (9.52%) Internet
2 2 (9.52%) DHCP
3 1 (4.76%) VPN
3 1 (4.76%) ADSL
3 1 (4.76%) Broadband
3 1 (4.76%) LAN
3 1 (4.76%) WAN
3 1 (4.76%) Firewall
General
1 5 (23.81%) Finance
2 1 (4.76%) Automotive
Miscellaneous
1 8 (38.10%) Blackberry
2 5 (23.81%) iPhone
3 1 (4.76%) Clustering
Operating Systems
1 16 (76.19%) Windows
2 10 (47.62%) Windows XP
2 10 (47.62%) Windows 7
3 4 (19.05%) Windows Server 2008
4 3 (14.29%) Windows 2000
5 1 (4.76%) Windows 8
5 1 (4.76%) Windows Server 2012
5 1 (4.76%) Linux
5 1 (4.76%) Windows NT
5 1 (4.76%) Windows Server 2003
5 1 (4.76%) Windows 2000 Server
Processes & Methodologies
1 6 (28.57%) ITIL
2 3 (14.29%) ITSM
3 1 (4.76%) PRINCE
3 1 (4.76%) Migration
3 1 (4.76%) Change Management
3 1 (4.76%) Disaster Recovery
Programming Languages
1 1 (4.76%) VBScript
1 1 (4.76%) PowerShell
Qualifications
1 3 (14.29%) MCSE
1 3 (14.29%) Microsoft Certification
2 2 (9.52%) MCP
3 1 (4.76%) ITIL Certification
3 1 (4.76%) SC Cleared
3 1 (4.76%) DV Cleared
3 1 (4.76%) Security Cleared
3 1 (4.76%) MCITP
3 1 (4.76%) Degree
Quality Assurance & Compliance
1 1 (4.76%) SLA
System Software
1 10 (47.62%) Active Directory
2 2 (9.52%) VMware Infrastructure
3 1 (4.76%) Hyper-V
3 1 (4.76%) VMware ESX
Systems Management
1 1 (4.76%) Plesk
1 1 (4.76%) SCOM
1 1 (4.76%) Backup Exec
Vendors
1 11 (52.38%) Microsoft
2 5 (23.81%) Remedy
2 5 (23.81%) BMC
2 5 (23.81%) Citrix
3 2 (9.52%) VMware
4 1 (4.76%) Symantec
4 1 (4.76%) HP
4 1 (4.76%) Dell
4 1 (4.76%) Intel