The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Milton Keynes region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 79 85 78
Rank change year-on-year
+6 -7
Permanent jobs requiring a 2nd Line Support 21 8 15
As % of all permanent IT jobs located in Milton Keynes 2.02% 0.77% 1.36%
As % of the Job Titles category 2.11% 0.81% 1.42%
Number of salaries quoted 13 8 14
Average salary £22,500 £26,000 £27,500
Average salary % change year-on-year
-13.46% -5.45%
UK excluding London average salary £25,500 £25,000 £24,000
% change year-on-year
+2.00% +4.16%
2nd Line Support
Buckinghamshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Milton Keynes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Milton Keynes
Permanent IT job ads with a match in the
Job Titles category
996 982 1054
As % of all permanent IT jobs located in Milton Keynes 95.77% 94.33% 95.21%
Number of salaries quoted 845 774 839
Average salary £42,500 £39,000 £40,000
Average salary % change year-on-year
+8.97% -2.50%
90% offered a salary of more than £25,000 £24,900 £27,500
10% offered a salary of more than £56,000 £55,000 £57,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Milton Keynes

2nd Line Support
Salary Trend in Milton Keynes

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Milton Keynes region.

2nd Line Support Salary Trend in Milton Keynes

2nd Line Support
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 13 February 2016, IT jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 29 (69.05%) Windows
2 25 (59.52%) SQL Server
3 22 (52.38%) Microsoft
4 20 (47.62%) Active Directory
5 19 (45.24%) MS Exchange
6 18 (42.86%) MS Excel
7 15 (35.71%) Retail
8 14 (33.33%) SQL
8 14 (33.33%) EPoS
9 12 (28.57%) User Experience
10 9 (21.43%) Office 365
10 9 (21.43%) Windows Server 2008
11 7 (16.67%) MS Office
11 7 (16.67%) Windows 7
12 6 (14.29%) Relational Database
12 6 (14.29%) Computer Science
13 5 (11.90%) Windows 8
13 5 (11.90%) Firewall
13 5 (11.90%) VMware
13 5 (11.90%) Windows XP
13 5 (11.90%) Microsoft Certification
14 4 (9.52%) DNS
14 4 (9.52%) Windows Server 2003
14 4 (9.52%) DHCP
14 4 (9.52%) ITIL
14 4 (9.52%) IIS
14 4 (9.52%) Exchange Server 2010
14 4 (9.52%) Windows Server
15 3 (7.14%) SQL Server 2012
15 3 (7.14%) Windows Server 2012

2nd Line Support
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 13 February 2016, IT jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (45.24%) MS Exchange
2 4 (9.52%) Exchange Server 2010
2 4 (9.52%) IIS
3 3 (7.14%) Exchange Server 2013
4 2 (4.76%) Apache
4 2 (4.76%) Tomcat
5 1 (2.38%) Exchange Server 2007
5 1 (2.38%) NetWeaver
Applications
1 18 (42.86%) MS Excel
2 7 (16.67%) MS Office
Cloud Services
1 9 (21.43%) Office 365
Communications & Networking
1 5 (11.90%) Firewall
2 4 (9.52%) DHCP
2 4 (9.52%) DNS
3 1 (2.38%) ADSL
3 1 (2.38%) Internet
3 1 (2.38%) Intranet
3 1 (2.38%) ISDN
3 1 (2.38%) LAN
3 1 (2.38%) PSTN
3 1 (2.38%) Remote Desktop
3 1 (2.38%) VoIP
3 1 (2.38%) VPN
3 1 (2.38%) WAN
Database & Business Intelligence
1 25 (59.52%) SQL Server
2 6 (14.29%) Relational Database
3 3 (7.14%) SQL Server 2012
4 2 (4.76%) SQL Server 2008
5 1 (2.38%) BusinessObjects
5 1 (2.38%) SAP BI
5 1 (2.38%) SAP BW
5 1 (2.38%) SQL Server 2005
Development Applications
1 2 (4.76%) PowerBuilder
2 1 (2.38%) SQL Server Management Studio (SSMS)
General
1 15 (35.71%) Retail
2 3 (7.14%) Finance
3 2 (4.76%) Banking
4 1 (2.38%) Law
4 1 (2.38%) Legal
Libraries, Frameworks & Software Standards
1 2 (4.76%) .NET
1 2 (4.76%) CSS
1 2 (4.76%) HTML
2 1 (2.38%) SAP Basis
2 1 (2.38%) SAP PI
2 1 (2.38%) SAP XI
2 1 (2.38%) WCF
Miscellaneous
1 14 (33.33%) EPoS
2 12 (28.57%) User Experience
3 6 (14.29%) Computer Science
4 3 (7.14%) Analytical Skills
4 3 (7.14%) Driving Licence
5 1 (2.38%) Blackberry
5 1 (2.38%) Handset
5 1 (2.38%) iPad
5 1 (2.38%) iPhone
Operating Systems
1 29 (69.05%) Windows
2 9 (21.43%) Windows Server 2008
3 7 (16.67%) Windows 7
4 5 (11.90%) Windows 8
4 5 (11.90%) Windows XP
5 4 (9.52%) Windows Server
5 4 (9.52%) Windows Server 2003
6 3 (7.14%) Windows 10
6 3 (7.14%) Windows Server 2012
7 2 (4.76%) Linux
7 2 (4.76%) Unix
8 1 (2.38%) Windows Mobile
8 1 (2.38%) Windows Vista
Processes & Methodologies
1 4 (9.52%) ITIL
2 3 (7.14%) Time Management
3 2 (4.76%) Business Intelligence
3 2 (4.76%) Coaching
3 2 (4.76%) Incident Management
3 2 (4.76%) Project Management
3 2 (4.76%) Service Delivery
3 2 (4.76%) Systems Analysis
4 1 (2.38%) Knowledge Management
4 1 (2.38%) Software Testing
Programming Languages
1 14 (33.33%) SQL
2 3 (7.14%) T-SQL
3 2 (4.76%) C
3 2 (4.76%) C++
3 2 (4.76%) Java
3 2 (4.76%) PL/SQL
3 2 (4.76%) Python
3 2 (4.76%) VB
3 2 (4.76%) VBScript
4 1 (2.38%) ABAP
Qualifications
1 5 (11.90%) Microsoft Certification
2 3 (7.14%) MCSA
2 3 (7.14%) Network+ Certification
3 2 (4.76%) Degree
4 1 (2.38%) A+ Certification
4 1 (2.38%) DV Cleared
4 1 (2.38%) ITIL Certification
4 1 (2.38%) MCP
4 1 (2.38%) SC Cleared
4 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 2 (4.76%) SLA
System Software
1 20 (47.62%) Active Directory
2 3 (7.14%) VMware Infrastructure
3 1 (2.38%) XenApp
Systems Management
1 1 (2.38%) DameWare
1 1 (2.38%) Norton AntiVirus
1 1 (2.38%) SCCM
Vendors
1 22 (52.38%) Microsoft
2 5 (11.90%) VMware
3 3 (7.14%) Computacenter
3 3 (7.14%) Polycom
3 3 (7.14%) WatchGuard
4 2 (4.76%) Northgate
4 2 (4.76%) Oracle
5 1 (2.38%) Altiris
5 1 (2.38%) CheckPoint
5 1 (2.38%) Citrix
5 1 (2.38%) SAP
5 1 (2.38%) Symantec