The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Milton Keynes region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 79 71 87
Rank change year-on-year
-8 +16
Permanent jobs requiring a 2nd Line Support 10 15 24
As % of all permanent IT jobs located in Milton Keynes 0.94% 1.45% 2.05%
As % of the Job Titles category 1.01% 1.59% 2.12%
Number of salaries quoted 10 14 15
Average salary £26,000 £27,500 £23,339
Average salary % change year-on-year
-5.45% +17.82%
90% offered a salary of more than £22,000 £26,000 £19,500
10% offered a salary of more than £27,750 £30,500 £27,500
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support
Buckinghamshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Milton Keynes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Milton Keynes
Permanent IT job ads with a match in the
Job Titles category
994 943 1130
As % of all permanent IT jobs located in Milton Keynes 93.07% 91.11% 96.75%
Number of salaries quoted 788 785 1003
Average salary £39,000 £41,000 £37,500
Average salary % change year-on-year
-4.87% +9.33%
90% offered a salary of more than £23,000 £27,500 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Milton Keynes

2nd Line Support
Salary Trend in Milton Keynes

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Milton Keynes region.

2nd Line Support Salary Trend in Milton Keynes

2nd Line Support
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 30 January 2015, IT jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 17 (68.00%) Active Directory
2 14 (56.00%) Windows
3 13 (52.00%) Citrix
4 9 (36.00%) XenApp
4 9 (36.00%) ITIL
5 8 (32.00%) SLA
5 8 (32.00%) Statistics
6 7 (28.00%) Windows 7
6 7 (28.00%) Windows Server 2003
7 6 (24.00%) Microsoft Certification
8 5 (20.00%) Microsoft
8 5 (20.00%) MS Office
8 5 (20.00%) SQL Server
9 4 (16.00%) SQL
9 4 (16.00%) MCSE
9 4 (16.00%) Blackberry
9 4 (16.00%) Degree
10 3 (12.00%) Windows Server 2008
10 3 (12.00%) Service Management
10 3 (12.00%) MS Exchange
11 2 (8.00%) Apache
11 2 (8.00%) MySQL
11 2 (8.00%) Java
11 2 (8.00%) Service Delivery
11 2 (8.00%) VoIP
11 2 (8.00%) Terminal Services
11 2 (8.00%) iPhone
11 2 (8.00%) Exchange Server 2010
11 2 (8.00%) Windows Server 2012
11 2 (8.00%) Network Monitoring

2nd Line Support
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 30 January 2015, IT jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (12.00%) MS Exchange
2 2 (8.00%) Apache
2 2 (8.00%) Exchange Server 2010
3 1 (4.00%) Exchange Server 2003
3 1 (4.00%) Exchange Server 2007
3 1 (4.00%) IIS
3 1 (4.00%) IBM Notes
Applications
1 5 (20.00%) MS Office
2 1 (4.00%) MS Excel
Cloud Services
1 1 (4.00%) Office 365
Communications & Networking
1 2 (8.00%) VoIP
2 1 (4.00%) WAN
2 1 (4.00%) DHCP
2 1 (4.00%) TCP/IP
2 1 (4.00%) DNS
2 1 (4.00%) Firewall
2 1 (4.00%) LAN
Database & Business Intelligence
1 5 (20.00%) SQL Server
2 2 (8.00%) MySQL
2 2 (8.00%) Relational Database
General
1 2 (8.00%) Retail
2 1 (4.00%) Finance
Miscellaneous
1 8 (32.00%) Statistics
2 4 (16.00%) Blackberry
3 2 (8.00%) iPhone
4 1 (4.00%) PDA
4 1 (4.00%) Video Conferencing
4 1 (4.00%) Analytical Skills
Operating Systems
1 14 (56.00%) Windows
2 7 (28.00%) Windows 7
2 7 (28.00%) Windows Server 2003
3 3 (12.00%) Windows Server 2008
4 2 (8.00%) Windows Server 2012
4 2 (8.00%) Windows Vista
5 1 (4.00%) Android
5 1 (4.00%) Windows XP
Processes & Methodologies
1 9 (36.00%) ITIL
2 3 (12.00%) Service Management
3 2 (8.00%) Service Delivery
3 2 (8.00%) Network Monitoring
3 2 (8.00%) ITSM
4 1 (4.00%) Migration
4 1 (4.00%) Line Management
4 1 (4.00%) Disaster Recovery
4 1 (4.00%) E-Commerce
Programming Languages
1 4 (16.00%) SQL
2 2 (8.00%) Java
Qualifications
1 6 (24.00%) Microsoft Certification
2 4 (16.00%) MCSE
2 4 (16.00%) Degree
3 1 (4.00%) ITIL Certification
3 1 (4.00%) MCP
Quality Assurance & Compliance
1 8 (32.00%) SLA
2 2 (8.00%) QA
System Software
1 17 (68.00%) Active Directory
2 9 (36.00%) XenApp
3 2 (8.00%) Terminal Services
4 1 (4.00%) VMware Infrastructure
Vendors
1 13 (52.00%) Citrix
2 5 (20.00%) Microsoft
3 2 (8.00%) Mitel
4 1 (4.00%) VMware
4 1 (4.00%) Lotus