The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Milton Keynes region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 78 69 74
Rank change year-on-year
-9 +5
Permanent jobs requiring a 2nd Line Support 12 14 14
As % of all permanent IT jobs located in Milton Keynes 1.13% 1.51% 1.48%
As % of the Job Titles category 1.21% 1.59% 1.54%
Number of salaries quoted 12 14 13
Average salary £23,500 £26,250 £23,000
Average salary % change year-on-year
-10.47% +14.13%
90% offered a salary of more than £20,000 £21,550 £19,500
10% offered a salary of more than £27,400 £32,500 £24,200
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
Buckinghamshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Milton Keynes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Milton Keynes
Permanent IT job ads with a match in the
Job Titles category
989 881 907
As % of all permanent IT jobs located in Milton Keynes 93.30% 94.94% 95.78%
Number of salaries quoted 729 755 713
Average salary £37,500 £40,000 £37,500
Average salary % change year-on-year
-6.25% +6.66%
90% offered a salary of more than £22,500 £25,000 £23,000
10% offered a salary of more than £52,500 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Milton Keynes

2nd Line Support
Salary Trend in Milton Keynes

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Milton Keynes region.

2nd Line Support Salary Trend in Milton Keynes

2nd Line Support
Salary Histogram in Milton Keynes

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Milton Keynes region over the 3 months to 19 September 2014.

2nd Line Support Salary Histogram in Milton Keynes

2nd Line Support
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 19 September 2014, IT jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 15 (78.95%) Windows
2 11 (57.89%) Active Directory
3 10 (52.63%) Microsoft
4 9 (47.37%) Windows 7
5 8 (42.11%) MS Office
6 5 (26.32%) Windows Server 2008
6 5 (26.32%) Windows Server 2003
6 5 (26.32%) Citrix
6 5 (26.32%) MS Excel
6 5 (26.32%) LAN
7 4 (21.05%) Windows XP
7 4 (21.05%) Cisco Certification
7 4 (21.05%) Microsoft Certification
7 4 (21.05%) SQL Server
7 4 (21.05%) Java
7 4 (21.05%) SQL
7 4 (21.05%) ITIL
7 4 (21.05%) Cisco
7 4 (21.05%) CCNA
8 3 (15.79%) SLA
8 3 (15.79%) WAN
8 3 (15.79%) XenApp
9 2 (10.53%) Windows Server 2012
9 2 (10.53%) VMware Infrastructure
9 2 (10.53%) Hyper-V
9 2 (10.53%) Time Management
9 2 (10.53%) DHCP
9 2 (10.53%) MS Exchange
9 2 (10.53%) DNS
9 2 (10.53%) IBM Notes

2nd Line Support
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 19 September 2014, IT jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (10.53%) IBM Notes
1 2 (10.53%) Apache
1 2 (10.53%) MS Exchange
2 1 (5.26%) Exchange Server 2003
2 1 (5.26%) Tomcat
2 1 (5.26%) IIS
Applications
1 8 (42.11%) MS Office
2 5 (26.32%) MS Excel
Communications & Networking
1 5 (26.32%) LAN
2 3 (15.79%) WAN
3 2 (10.53%) DHCP
3 2 (10.53%) DNS
4 1 (5.26%) Firewall
4 1 (5.26%) Wi-Fi
4 1 (5.26%) TCP/IP
Database & Business Intelligence
1 4 (21.05%) SQL Server
2 1 (5.26%) Oracle Database 10g
2 1 (5.26%) SQL Server 2000
2 1 (5.26%) SQL Server 2005
2 1 (5.26%) Oracle Database 11g
2 1 (5.26%) SQL Server 2008
2 1 (5.26%) Oracle Database
2 1 (5.26%) MySQL
General
1 2 (10.53%) Finance
1 2 (10.53%) Aerospace
1 2 (10.53%) Retail
Libraries, Frameworks & Software Standards
1 2 (10.53%) .NET
1 2 (10.53%) ASP.NET
2 1 (5.26%) Middleware
2 1 (5.26%) Oracle Fusion
Miscellaneous
1 1 (5.26%) Blackberry
1 1 (5.26%) Statistics
1 1 (5.26%) iPhone
1 1 (5.26%) Analytical Skills
Operating Systems
1 15 (78.95%) Windows
2 9 (47.37%) Windows 7
3 5 (26.32%) Windows Server 2003
3 5 (26.32%) Windows Server 2008
4 4 (21.05%) Windows XP
5 2 (10.53%) Windows Server 2012
6 1 (5.26%) UNIX
6 1 (5.26%) Linux
6 1 (5.26%) Windows Vista
6 1 (5.26%) Windows 8
Processes & Methodologies
1 4 (21.05%) ITIL
2 2 (10.53%) Time Management
2 2 (10.53%) Service Management
3 1 (5.26%) Migration
3 1 (5.26%) Incident Management
3 1 (5.26%) WFM
3 1 (5.26%) Root Cause Analysis
3 1 (5.26%) Line Management
3 1 (5.26%) CRM
Programming Languages
1 4 (21.05%) Java
1 4 (21.05%) SQL
2 1 (5.26%) PowerShell
Qualifications
1 4 (21.05%) CCNA
1 4 (21.05%) Cisco Certification
1 4 (21.05%) Microsoft Certification
2 2 (10.53%) MCSE
2 2 (10.53%) MCSA
3 1 (5.26%) CCNP
3 1 (5.26%) MCP
3 1 (5.26%) A+ Certification
3 1 (5.26%) ITIL Certification
3 1 (5.26%) Network+ Certification
3 1 (5.26%) VMware Certified Professional (VCP)
3 1 (5.26%) MCITP
3 1 (5.26%) Degree
3 1 (5.26%) SC Cleared
3 1 (5.26%) Security Cleared
Quality Assurance & Compliance
1 3 (15.79%) SLA
2 1 (5.26%) QA
System Software
1 11 (57.89%) Active Directory
2 3 (15.79%) XenApp
3 2 (10.53%) VMware Infrastructure
3 2 (10.53%) Hyper-V
4 1 (5.26%) XenDesktop
4 1 (5.26%) Forefront TMG
4 1 (5.26%) UAG
Systems Management
1 1 (5.26%) Backup Exec
Vendors
1 10 (52.63%) Microsoft
2 5 (26.32%) Citrix
3 4 (21.05%) Cisco
4 2 (10.53%) VMware
4 2 (10.53%) Lotus
5 1 (5.26%) Symantec
5 1 (5.26%) Remedy
5 1 (5.26%) McAfee
5 1 (5.26%) Websense
5 1 (5.26%) Oracle