The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Milton Keynes region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 76 69 79
Rank change year-on-year
-7 +10
Permanent jobs requiring a 2nd Line Support 15 20 24
As % of all permanent IT jobs located in Milton Keynes 1.37% 1.97% 2.05%
As % of the Job Titles category 1.44% 2.12% 2.13%
Number of salaries quoted 15 17 17
Average salary £26,000 £26,500 £24,000
Average salary % change year-on-year
-1.88% +10.41%
90% offered a salary of more than £24,200 £25,200 £21,803
10% offered a salary of more than £27,500 £30,500 £32,500
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
Buckinghamshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Milton Keynes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Milton Keynes
Permanent IT job ads with a match in the
Job Titles category
1042 943 1127
As % of all permanent IT jobs located in Milton Keynes 95.07% 92.72% 96.24%
Number of salaries quoted 822 785 964
Average salary £37,500 £40,000 £37,500
Average salary % change year-on-year
-6.25% +6.66%
90% offered a salary of more than £23,000 £26,000 £25,000
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Milton Keynes

2nd Line Support
Salary Trend in Milton Keynes

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Milton Keynes region.

2nd Line Support Salary Trend in Milton Keynes

2nd Line Support
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 24 December 2014, IT jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 19 (70.37%) Active Directory
2 17 (62.96%) Windows
3 13 (48.15%) Citrix
4 11 (40.74%) Windows 7
5 9 (33.33%) Windows Server 2003
5 9 (33.33%) XenApp
6 8 (29.63%) ITIL
6 8 (29.63%) Microsoft
6 8 (29.63%) Statistics
7 7 (25.93%) MS Office
7 7 (25.93%) SLA
7 7 (25.93%) Microsoft Certification
8 6 (22.22%) Windows Server 2008
9 5 (18.52%) MCSE
10 4 (14.81%) SQL
10 4 (14.81%) SQL Server
10 4 (14.81%) Windows XP
10 4 (14.81%) MS Exchange
10 4 (14.81%) Blackberry
10 4 (14.81%) Degree
11 3 (11.11%) MS Excel
11 3 (11.11%) LAN
11 3 (11.11%) Service Management
11 3 (11.11%) Retail
11 3 (11.11%) Windows Vista
11 3 (11.11%) Windows Server 2012
12 2 (7.41%) Java
12 2 (7.41%) MySQL
12 2 (7.41%) MCP
12 2 (7.41%) Apache

2nd Line Support
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 24 December 2014, IT jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (14.81%) MS Exchange
2 2 (7.41%) Apache
2 2 (7.41%) Exchange Server 2010
3 1 (3.70%) IBM Notes
3 1 (3.70%) Exchange Server 2003
3 1 (3.70%) Exchange Server 2007
Applications
1 7 (25.93%) MS Office
2 3 (11.11%) MS Excel
Communications & Networking
1 3 (11.11%) LAN
2 2 (7.41%) VoIP
2 2 (7.41%) WAN
3 1 (3.70%) DHCP
3 1 (3.70%) TCP/IP
3 1 (3.70%) DNS
3 1 (3.70%) Wi-Fi
Database & Business Intelligence
1 4 (14.81%) SQL Server
2 2 (7.41%) Relational Database
2 2 (7.41%) MySQL
General
1 3 (11.11%) Retail
2 1 (3.70%) Finance
2 1 (3.70%) Aerospace
Miscellaneous
1 8 (29.63%) Statistics
2 4 (14.81%) Blackberry
3 2 (7.41%) iPhone
4 1 (3.70%) Analytical Skills
Operating Systems
1 17 (62.96%) Windows
2 11 (40.74%) Windows 7
3 9 (33.33%) Windows Server 2003
4 6 (22.22%) Windows Server 2008
5 4 (14.81%) Windows XP
6 3 (11.11%) Windows Vista
6 3 (11.11%) Windows Server 2012
7 1 (3.70%) Windows 8
Processes & Methodologies
1 8 (29.63%) ITIL
2 3 (11.11%) Service Management
3 1 (3.70%) ITSM
3 1 (3.70%) Migration
3 1 (3.70%) Network Monitoring
3 1 (3.70%) Line Management
3 1 (3.70%) E-Commerce
Programming Languages
1 4 (14.81%) SQL
2 2 (7.41%) Java
Qualifications
1 7 (25.93%) Microsoft Certification
2 5 (18.52%) MCSE
3 4 (14.81%) Degree
4 2 (7.41%) MCP
4 2 (7.41%) CCNA
4 2 (7.41%) Cisco Certification
5 1 (3.70%) MCSA
5 1 (3.70%) A+ Certification
5 1 (3.70%) ITIL Certification
5 1 (3.70%) Network+ Certification
5 1 (3.70%) MCITP
Quality Assurance & Compliance
1 7 (25.93%) SLA
2 2 (7.41%) QA
System Software
1 19 (70.37%) Active Directory
2 9 (33.33%) XenApp
3 2 (7.41%) Terminal Services
4 1 (3.70%) VMware Infrastructure
4 1 (3.70%) Hyper-V
Systems Management
1 1 (3.70%) Backup Exec
Vendors
1 13 (48.15%) Citrix
2 8 (29.63%) Microsoft
3 2 (7.41%) Cisco
3 2 (7.41%) Mitel
4 1 (3.70%) Lotus
4 1 (3.70%) McAfee
4 1 (3.70%) VMware