The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Milton Keynes region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 85 90 100
Rank change year-on-year
+5 +10
Permanent jobs requiring a 2nd Line Support 19 8 5
As % of all permanent IT jobs located in Milton Keynes 1.41% 0.61% 0.40%
As % of the Job Titles category 1.48% 0.66% 0.42%
Number of salaries quoted 19 6 5
Average salary £25,000 £30,500 £19,500
Average salary % change year-on-year
-18.03% +56.41%
90% offered a salary of more than £21,250 £26,000 £19,200
10% offered a salary of more than £27,500 £32,250 £22,800
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
Buckinghamshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Milton Keynes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Milton Keynes
Permanent IT job ads with a match in the
Job Titles category
1285 1214 1202
As % of all permanent IT jobs located in Milton Keynes 95.11% 92.04% 96.78%
Number of salaries quoted 984 960 1075
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £28,500 £25,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Milton Keynes

2nd Line Support
Salary Trend in Milton Keynes

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Milton Keynes region.

2nd Line Support Salary Trend in Milton Keynes

2nd Line Support
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 17 April 2015, IT jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 23 (85.19%) Active Directory
2 20 (74.07%) Windows
3 10 (37.04%) Microsoft
4 9 (33.33%) ITIL
5 7 (25.93%) VMware
5 7 (25.93%) MS Exchange
5 7 (25.93%) Citrix
6 6 (22.22%) Retail
7 5 (18.52%) Cisco
7 5 (18.52%) Law
7 5 (18.52%) Statistics
7 5 (18.52%) Microsoft Certification
7 5 (18.52%) MS Excel
8 4 (14.81%) MCSE
8 4 (14.81%) SLA
8 4 (14.81%) EPoS
8 4 (14.81%) XenApp
8 4 (14.81%) User Experience
9 3 (11.11%) Network Monitoring
9 3 (11.11%) Exchange Server 2010
9 3 (11.11%) Service Management
9 3 (11.11%) Service Delivery
9 3 (11.11%) ITSM
9 3 (11.11%) Finance
9 3 (11.11%) Windows Server 2008
9 3 (11.11%) Blackberry
9 3 (11.11%) Cisco Certification
9 3 (11.11%) CCNA
9 3 (11.11%) TCP/IP
9 3 (11.11%) Windows XP

2nd Line Support
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 17 April 2015, IT jobs across the Milton Keynes region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (25.93%) MS Exchange
2 3 (11.11%) Exchange Server 2010
3 1 (3.70%) Exchange Server 2013
3 1 (3.70%) Exchange Server 2003
3 1 (3.70%) Exchange Server 2007
3 1 (3.70%) IIS
Applications
1 5 (18.52%) MS Excel
2 2 (7.41%) MS Office
Cloud Services
1 2 (7.41%) Office 365
Communications & Networking
1 3 (11.11%) TCP/IP
2 2 (7.41%) Firewall
2 2 (7.41%) Structured Cabling
2 2 (7.41%) VoIP
2 2 (7.41%) Ethernet
3 1 (3.70%) LAN
3 1 (3.70%) WAN
3 1 (3.70%) VPN
Database & Business Intelligence
1 1 (3.70%) SQL Server
Development Applications
1 1 (3.70%) Apache Ivy
General
1 6 (22.22%) Retail
2 5 (18.52%) Law
3 3 (11.11%) Finance
Miscellaneous
1 5 (18.52%) Statistics
2 4 (14.81%) EPoS
2 4 (14.81%) User Experience
3 3 (11.11%) Blackberry
4 2 (7.41%) Computer Science
5 1 (3.70%) Video Conferencing
5 1 (3.70%) PDA
Operating Systems
1 20 (74.07%) Windows
2 3 (11.11%) Windows XP
2 3 (11.11%) Windows Server 2008
3 2 (7.41%) Android
3 2 (7.41%) Windows Server 2003
4 1 (3.70%) Windows Mobile
4 1 (3.70%) Windows 7
4 1 (3.70%) Windows 8
Processes & Methodologies
1 9 (33.33%) ITIL
2 3 (11.11%) Service Management
2 3 (11.11%) Service Delivery
2 3 (11.11%) ITSM
2 3 (11.11%) Network Monitoring
3 2 (7.41%) Incident Management
4 1 (3.70%) Time Management
4 1 (3.70%) Cyber Security
4 1 (3.70%) Disaster Recovery
4 1 (3.70%) Coaching
Qualifications
1 5 (18.52%) Microsoft Certification
2 4 (14.81%) MCSE
3 3 (11.11%) CCNA
3 3 (11.11%) Cisco Certification
4 2 (7.41%) MCDST
4 2 (7.41%) Degree
5 1 (3.70%) SC Cleared
5 1 (3.70%) Security Cleared
5 1 (3.70%) MCITP
5 1 (3.70%) MCSA
Quality Assurance & Compliance
1 4 (14.81%) SLA
System Software
1 23 (85.19%) Active Directory
2 4 (14.81%) XenApp
3 2 (7.41%) Terminal Services
3 2 (7.41%) VMware Infrastructure
4 1 (3.70%) Hyper-V
Vendors
1 10 (37.04%) Microsoft
2 7 (25.93%) Citrix
2 7 (25.93%) VMware
3 5 (18.52%) Cisco
4 2 (7.41%) McAfee
4 2 (7.41%) Mitel
5 1 (3.70%) Fortinet
5 1 (3.70%) Avaya
5 1 (3.70%) Juniper
5 1 (3.70%) Pegasus
5 1 (3.70%) Apple
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Posted: Yesterday
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