The table below looks at the statistics for Service Management skills in IT contracts advertised for the Norfolk region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Aug 2016
Same period 2015 Same period 2014
Service Management
Rank 32 - 34
Rank change year-on-year
- 0
Contract jobs citing Service Management 3 0 3
As % of all contract IT jobs located in Norfolk 1.38% - 1.11%
As % of the Processes & Methodologies category 1.72% - 1.50%
Number of daily rates quoted 2 0 2
Median daily rate £313 - £325
90% offered a daily rate of more than £243 - £273
10% offered a daily rate of more than £383 - £377
UK excluding London median daily rate £400 £375 £360
% change year-on-year
+6.66% +4.16%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £19.00
UK excluding London median hourly rate £14.50 £18.52 £14.00
% change year-on-year
-21.70% +32.28%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Norfolk region.

Processes & Methodologies Category
Norfolk
Contract IT job ads with a match in the
Processes & Methodologies category
174 157 200
As % of all contract IT jobs located in Norfolk 79.82% 81.35% 74.07%
Number of daily rates quoted 116 119 123
Median daily rate £450 £320 £320
Median daily rate % change year-on-year
+40.62% -
90% offered a daily rate of more than £275 £199 £220
10% offered a daily rate of more than £500 £475 £450
UK excluding London median daily rate £400 £395 £375
% change year-on-year
+1.26% +5.33%
Number of hourly rates quoted 7 6 14
Median hourly rate £23.50 £24.32 £26.50
Median hourly rate % change year-on-year
-3.35% -8.24%
90% offered a hourly rate of more than £20.83 £20.74 £21.63
10% offered a hourly rate of more than £27.62 £108.75 £30.00
UK excluding London median hourly rate £30.50 £32.50 £25.75
% change year-on-year
-6.15% +26.21%

Service Management
Jobs Demand Trend in Norfolk

The demand trend of contract jobs across the Norfolk region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Norfolk

Service Management
Daily Rate Trend in Norfolk

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Norfolk region.

Service Management Daily Rate Trend in Norfolk

Service Management
Daily Rate Histogram in Norfolk

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Norfolk region over the 3 months to 24 August 2016.

Service Management Daily Rate Histogram in Norfolk

Service Management
Hourly Rate Trend in Norfolk

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Norfolk region.

Service Management Hourly Rate Trend in Norfolk

Service Management
Contract Job Locations in Norfolk

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Norfolk region over the 3 months to 24 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Norwich - 3 £313 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Norfolk

For the 6 months to 24 August 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Norfolk region with a requirement for Service Management.

1 14 (93.33%) ITIL
2 11 (73.33%) Microsoft
2 11 (73.33%) Management Information System
3 10 (66.67%) ITIL Certification
3 10 (66.67%) Continuous Improvement
3 10 (66.67%) Service Delivery
4 9 (60.00%) Analytical Skills
4 9 (60.00%) Problem Management
5 7 (46.67%) Information Management
6 3 (20.00%) Microsoft Certification
7 2 (13.33%) Active Directory
7 2 (13.33%) Windows
7 2 (13.33%) Line Management
7 2 (13.33%) BPSS Clearance
7 2 (13.33%) Disclosure Scotland
8 1 (6.67%) Windows Server
8 1 (6.67%) Service Design
8 1 (6.67%) Mentoring
8 1 (6.67%) User Experience
8 1 (6.67%) ITSM
8 1 (6.67%) Process Improvement
8 1 (6.67%) Office 365
8 1 (6.67%) Casper Suite
8 1 (6.67%) Supplier Management
8 1 (6.67%) Ajax
8 1 (6.67%) WebSphere
8 1 (6.67%) WSUS
8 1 (6.67%) Resource Management
8 1 (6.67%) CMDB
8 1 (6.67%) LANDesk

Service Management
Top Related IT Skills in Norfolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.67%) WebSphere
Applications
1 1 (6.67%) MS Excel
Cloud Services
1 1 (6.67%) Office 365
Communications & Networking
1 1 (6.67%) HTTP
1 1 (6.67%) LDAP
1 1 (6.67%) SSL
1 1 (6.67%) TCP/IP
Development Applications
1 1 (6.67%) TestPartner
General
1 1 (6.67%) Finance
Job Titles
1 11 (73.33%) Service Desk Team Leader
1 11 (73.33%) Team Leader
2 2 (13.33%) Analyst
2 2 (13.33%) IT Manager
2 2 (13.33%) IT Services Manager
2 2 (13.33%) ITIL Manager
2 2 (13.33%) Support Analyst
3 1 (6.67%) 2nd Line Support
3 1 (6.67%) Desktop Support
3 1 (6.67%) Desktop Support Analyst
3 1 (6.67%) Developer
3 1 (6.67%) Help Desk Manager
3 1 (6.67%) Help Desk Team Lead
3 1 (6.67%) Senior Analyst
3 1 (6.67%) Senior Desktop Analyst
3 1 (6.67%) Senior Desktop Support
3 1 (6.67%) Senior Desktop Support Analyst
3 1 (6.67%) Senior Support Analyst
3 1 (6.67%) Service Manager
3 1 (6.67%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 1 (6.67%) Ajax
1 1 (6.67%) HTML
1 1 (6.67%) J2EE
1 1 (6.67%) SAML
1 1 (6.67%) Spring
Miscellaneous
1 11 (73.33%) Management Information System
2 9 (60.00%) Analytical Skills
3 1 (6.67%) CMDB
3 1 (6.67%) User Experience
Operating Systems
1 2 (13.33%) Windows
2 1 (6.67%) Windows 7
2 1 (6.67%) Windows Server
Processes & Methodologies
1 14 (93.33%) ITIL
2 10 (66.67%) Continuous Improvement
2 10 (66.67%) Service Delivery
3 9 (60.00%) Problem Management
4 7 (46.67%) Information Management
5 2 (13.33%) Line Management
6 1 (6.67%) Business Intelligence
6 1 (6.67%) Business Process Improvement
6 1 (6.67%) ITIL V3
6 1 (6.67%) ITSM
6 1 (6.67%) Mentoring
6 1 (6.67%) Process Improvement
6 1 (6.67%) Programme Management
6 1 (6.67%) Release Management
6 1 (6.67%) Resource Management
6 1 (6.67%) Scrum
6 1 (6.67%) Service Design
6 1 (6.67%) Stakeholder Engagement
6 1 (6.67%) Supplier Management
6 1 (6.67%) Test Management
Programming Languages
1 1 (6.67%) Java
Qualifications
1 10 (66.67%) ITIL Certification
2 3 (20.00%) Microsoft Certification
3 2 (13.33%) BPSS Clearance
4 1 (6.67%) A+ Certification
4 1 (6.67%) MCP
4 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 2 (13.33%) Disclosure Scotland
2 1 (6.67%) SLA
System Software
1 2 (13.33%) Active Directory
Systems Management
1 1 (6.67%) Casper Suite
1 1 (6.67%) Tivoli
1 1 (6.67%) WSUS
Vendors
1 11 (73.33%) Microsoft
2 1 (6.67%) IBM
2 1 (6.67%) LANDesk