The table below looks at the statistics for Service Management skills in IT contracts advertised for the Norfolk region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Service Management
Rank - 30 30
Contract jobs citing Service Management 0 4 2
As % of all contract IT jobs located in Norfolk - 2.16% 0.98%
As % of the Processes & Methodologies category - 3.17% 1.33%
Number of daily rates quoted 0 3 2
Average daily rate
Keep up to 90%
of your Daily Rate
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- £250 £410
Average daily rate % change year-on-year
- -39.02%
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £15.00 £15.25 £15.96
% change year-on-year
-1.63% -4.46%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Norfolk region.

Processes & Methodologies Category
Norfolk
Contract IT job ads with a match in the
Processes & Methodologies category
145 126 150
As % of all contract IT jobs located in Norfolk 67.76% 68.11% 73.53%
Number of daily rates quoted 82 78 76
Average daily rate £370 £325 £410
Average daily rate % change year-on-year
+13.84% -20.73%
90% offered a daily rate of more than £300 £213 £250
10% offered a daily rate of more than £500 £375 £500
UK excluding London average daily rate £385 £363 £370
% change year-on-year
+6.20% -2.02%
Number of hourly rates quoted 9 11 18
Average hourly rate £13.20 £20.00 £16.50
Average hourly rate % change year-on-year
-34.00% +21.21%
90% offered a hourly rate of more than £13.00 £12.67 £14.00
10% offered a hourly rate of more than £23.50 £23.20 £24.70
UK excluding London average hourly rate £25.00 £30.00 £29.00
% change year-on-year
-16.66% +3.44%

Service Management
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Norfolk region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Norfolk

Service Management
Daily Rate Trend in Norfolk

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Norfolk region.

Service Management Daily Rate Trend in Norfolk

Service Management
Hourly Rate Trend in Norfolk

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Norfolk region.

Service Management Hourly Rate Trend in Norfolk

Service Management
Top 30 Related IT Skills in Norfolk

For the 6 months to 21 November 2014, IT contractor jobs across the Norfolk region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 2 (66.67%) Linux
2 1 (33.33%) Windows 2000
2 1 (33.33%) MCSE
2 1 (33.33%) MCSA
2 1 (33.33%) E-Commerce
2 1 (33.33%) Windows XP
2 1 (33.33%) DHCP
2 1 (33.33%) DNS
2 1 (33.33%) Active Directory
2 1 (33.33%) HP
2 1 (33.33%) Citrix
2 1 (33.33%) Microsoft Certification
2 1 (33.33%) PMP
2 1 (33.33%) PMI Certification
2 1 (33.33%) Apple
2 1 (33.33%) Windows Server 2003
2 1 (33.33%) Project Management
2 1 (33.33%) Process Management
2 1 (33.33%) Service Delivery
2 1 (33.33%) ITSM
2 1 (33.33%) Management Information System
2 1 (33.33%) Finance
2 1 (33.33%) Validation
2 1 (33.33%) Stakeholder Management
2 1 (33.33%) VMware
2 1 (33.33%) Cadence
2 1 (33.33%) Programme Management
2 1 (33.33%) Knowledge Management
2 1 (33.33%) MCITP
2 1 (33.33%) Incident Management

Service Management
Top Related IT Skills in Norfolk by Category

For the 6 months to 21 November 2014, IT contractor jobs across the Norfolk region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (33.33%) WebSphere
Applications
1 1 (33.33%) MS Office
Communications & Networking
1 1 (33.33%) DHCP
1 1 (33.33%) DNS
General
1 1 (33.33%) Finance
Job Titles
1 1 (33.33%) Programme Manager
1 1 (33.33%) Administrator
1 1 (33.33%) IT Administrator
1 1 (33.33%) Storage Specialist
1 1 (33.33%) Desktop Administrator
1 1 (33.33%) Backup Specialist
Libraries, Frameworks & Software Standards
1 1 (33.33%) .NET
Miscellaneous
1 1 (33.33%) Management Information System
Operating Systems
1 2 (66.67%) Linux
2 1 (33.33%) Windows 2000
2 1 (33.33%) Windows XP
2 1 (33.33%) Windows Server 2003
2 1 (33.33%) Windows Server 2008
2 1 (33.33%) Windows 7
2 1 (33.33%) UNIX
2 1 (33.33%) Windows
2 1 (33.33%) Solaris
Processes & Methodologies
1 1 (33.33%) ITIL
1 1 (33.33%) E-Commerce
1 1 (33.33%) Project Management
1 1 (33.33%) Process Management
1 1 (33.33%) Service Delivery
1 1 (33.33%) ITSM
1 1 (33.33%) Validation
1 1 (33.33%) Stakeholder Management
1 1 (33.33%) Programme Management
1 1 (33.33%) Knowledge Management
1 1 (33.33%) Incident Management
1 1 (33.33%) Continuous Improvement
1 1 (33.33%) Coaching
1 1 (33.33%) People Management
Qualifications
1 1 (33.33%) MCP
1 1 (33.33%) MCSE
1 1 (33.33%) MCSA
1 1 (33.33%) Microsoft Certification
1 1 (33.33%) PMP
1 1 (33.33%) PMI Certification
1 1 (33.33%) MCITP
1 1 (33.33%) Degree
System Software
1 1 (33.33%) Active Directory
1 1 (33.33%) VMware Infrastructure
Systems Management
1 1 (33.33%) WSUS
1 1 (33.33%) SCCM
1 1 (33.33%) SCOM
Vendors
1 1 (33.33%) HP
1 1 (33.33%) Citrix
1 1 (33.33%) Apple
1 1 (33.33%) VMware
1 1 (33.33%) Cadence