The first table below looks at the demand for Service Management skills in IT contracts advertised for the Norfolk region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Norfolk region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 29 23 27
Rank change year-on-year
-6 +4
Contract jobs citing Service Management 6 2 4
As % of all contract IT jobs located in Norfolk 2.59% 1.23% 1.82%
As % of the Processes & Methodologies category 4.08% 1.80% 2.48%
Number of daily rates quoted 6 2 0
Average daily rate
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£271 £225 -
Average daily rate % change year-on-year
+20.55% -
UK excluding London average daily rate £350 £350 £356
% change year-on-year
- -1.75%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £14.38 £15.50 £16.00
% change year-on-year
-7.25% -3.12%
Processes & Methodologies Category
Norfolk
Contract IT job ads with a match in the
Processes & Methodologies category
147 111 161
As % of all contract IT jobs located in Norfolk 63.36% 68.52% 73.18%
Number of daily rates quoted 97 77 81
Average daily rate £278 £325 £300
Average daily rate % change year-on-year
-14.61% +8.33%
90% offered a daily rate of more than £205 £200 £200
10% offered a daily rate of more than £450 £400 £450
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 17 9 4
Average hourly rate £27.50 £37.50 £23.00
Average hourly rate % change year-on-year
-26.66% +63.04%
90% offered a hourly rate of more than £23.00 £16.50 £16.05
10% offered a hourly rate of more than £35.00 £37.50 £24.10
UK excluding London average hourly rate £26.50 £31.00 £31.00
% change year-on-year
-14.51% -
Service Management
East of England

Service Management
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Norfolk region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Norfolk

Service Management
Daily Rate Trend in Norfolk

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Norfolk region.

Service Management Daily Rate Trend in Norfolk

Service Management
Hourly Rate Trend in Norfolk

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Norfolk region.

Service Management Hourly Rate Trend in Norfolk

Service Management
Contract Job Locations in Norfolk

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Norfolk region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Norwich -5 5 £265 +17.77% 1
Service Management
East of England

Service Management
Top 30 Related IT Skills in Norfolk

For the 6 months to 22 July 2014, IT contractor jobs across the Norfolk region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 5 (83.33%) UNIX
1 5 (83.33%) Active Directory
1 5 (83.33%) Knowledge Management
1 5 (83.33%) Incident Management
1 5 (83.33%) Service Delivery
2 4 (66.67%) Validation
3 3 (50.00%) WebSphere
3 3 (50.00%) ITIL V3
3 3 (50.00%) HP
3 3 (50.00%) Citrix
3 3 (50.00%) Solaris
3 3 (50.00%) Linux
3 3 (50.00%) .NET
3 3 (50.00%) ITIL
3 3 (50.00%) E-Commerce
4 2 (33.33%) SLA
4 2 (33.33%) Configuration Management
4 2 (33.33%) Change Management
4 2 (33.33%) CMDB
4 2 (33.33%) Problem Management
5 1 (16.67%) Security Cleared
5 1 (16.67%) Finance
5 1 (16.67%) Continuous Improvement
5 1 (16.67%) Degree
5 1 (16.67%) Stakeholder Management
5 1 (16.67%) Cadence
5 1 (16.67%) Programme Management
5 1 (16.67%) Project Management
5 1 (16.67%) Process Management
5 1 (16.67%) PMP

Service Management
Top Related IT Skills in Norfolk by Category

For the 6 months to 22 July 2014, IT contractor jobs across the Norfolk region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (50.00%) WebSphere
General
1 1 (16.67%) Finance
Job Titles
1 2 (33.33%) Storage Specialist
1 2 (33.33%) Backup Specialist
2 1 (16.67%) Technical Specialist
2 1 (16.67%) Programme Manager
Libraries, Frameworks & Software Standards
1 3 (50.00%) .NET
Miscellaneous
1 2 (33.33%) CMDB
Operating Systems
1 5 (83.33%) UNIX
2 3 (50.00%) Solaris
2 3 (50.00%) Linux
Processes & Methodologies
1 5 (83.33%) Knowledge Management
1 5 (83.33%) Incident Management
1 5 (83.33%) Service Delivery
2 4 (66.67%) Validation
3 3 (50.00%) ITIL V3
3 3 (50.00%) ITIL
3 3 (50.00%) E-Commerce
4 2 (33.33%) Configuration Management
4 2 (33.33%) Change Management
4 2 (33.33%) Problem Management
5 1 (16.67%) Continuous Improvement
5 1 (16.67%) Stakeholder Management
5 1 (16.67%) Programme Management
5 1 (16.67%) Project Management
5 1 (16.67%) Process Management
5 1 (16.67%) CRM
Qualifications
1 1 (16.67%) Security Cleared
1 1 (16.67%) Degree
1 1 (16.67%) PMP
1 1 (16.67%) PMI Certification
Quality Assurance & Compliance
1 2 (33.33%) SLA
System Software
1 5 (83.33%) Active Directory
Vendors
1 3 (50.00%) HP
1 3 (50.00%) Citrix
2 1 (16.67%) Cadence