The table below looks at the statistics for Service Management skills in IT contracts advertised for the Norfolk region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Service Management
Rank 31 - 30
Rank change year-on-year
- 0
Contract jobs citing Service Management 4 0 6
As % of all contract IT jobs located in Norfolk 1.77% - 2.60%
As % of the Processes & Methodologies category 2.19% - 3.59%
Number of daily rates quoted 3 0 6
Median daily rate £225 - £271
90% offered a daily rate of more than £193 - £263
10% offered a daily rate of more than £345 - £335
UK excluding London median daily rate £406 £375 £350
% change year-on-year
+8.14% +7.14%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £15.00 £13.35 £16.00
% change year-on-year
+12.35% -16.56%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Norfolk region.

Processes & Methodologies Category
Norfolk
Contract IT job ads with a match in the
Processes & Methodologies category
183 135 167
As % of all contract IT jobs located in Norfolk 80.97% 77.59% 72.29%
Number of daily rates quoted 132 102 115
Median daily rate £425 £341 £300
Median daily rate % change year-on-year
+24.63% +13.66%
90% offered a daily rate of more than £250 £175 £215
10% offered a daily rate of more than £535 £494 £420
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 6 7 15
Median hourly rate £23.50 £33.00 £30.00
Median hourly rate % change year-on-year
-28.78% +10.00%
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

Service Management
Jobs Demand Trend in Norfolk

The demand trend of contract jobs across the Norfolk region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Norfolk

Service Management
Daily Rate Trend in Norfolk

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Norfolk region.

Service Management Daily Rate Trend in Norfolk

Service Management
Daily Rate Histogram in Norfolk

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Norfolk region over the 3 months to 29 June 2016.

Service Management Daily Rate Histogram in Norfolk

Service Management
Hourly Rate Trend in Norfolk

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Norfolk region.

Service Management Hourly Rate Trend in Norfolk

Service Management
Contract Job Locations in Norfolk

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Norfolk region over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Norwich - 2 £205 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Norfolk

For the 6 months to 29 June 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Norfolk region with a requirement for Service Management.

1 14 (93.33%) ITIL
2 11 (73.33%) Microsoft
2 11 (73.33%) Management Information System
3 10 (66.67%) Service Delivery
3 10 (66.67%) ITIL Certification
4 9 (60.00%) Continuous Improvement
4 9 (60.00%) Analytical Skills
4 9 (60.00%) Problem Management
5 7 (46.67%) Information Management
6 3 (20.00%) Finance
6 3 (20.00%) Microsoft Certification
6 3 (20.00%) BPSS Clearance
6 3 (20.00%) Disclosure Scotland
7 2 (13.33%) Line Management
7 2 (13.33%) Windows
7 2 (13.33%) Stakeholder Engagement
7 2 (13.33%) Security Cleared
8 1 (6.67%) Business Analysis
8 1 (6.67%) Supplier Management
8 1 (6.67%) WSUS
8 1 (6.67%) Resource Management
8 1 (6.67%) CMDB
8 1 (6.67%) Release Management
8 1 (6.67%) Test Management
8 1 (6.67%) Windows Server 2008
8 1 (6.67%) ITIL V3
8 1 (6.67%) Disaster Recovery
8 1 (6.67%) Firewall
8 1 (6.67%) TestPartner
8 1 (6.67%) BizTalk Server

Service Management
Top Related IT Skills in Norfolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.67%) BizTalk Server
1 1 (6.67%) IIS
1 1 (6.67%) SharePoint
Applications
1 1 (6.67%) MS Excel
Communications & Networking
1 1 (6.67%) DHCP
1 1 (6.67%) DNS
1 1 (6.67%) Firewall
Development Applications
1 1 (6.67%) TestPartner
General
1 3 (20.00%) Finance
Job Titles
1 11 (73.33%) Service Desk Team Leader
1 11 (73.33%) Team Leader
2 2 (13.33%) Analyst
2 2 (13.33%) IT Manager
2 2 (13.33%) IT Services Manager
2 2 (13.33%) ITIL Manager
3 1 (6.67%) Active Directory Support Analyst
3 1 (6.67%) Applications Engineer
3 1 (6.67%) Business Analyst
3 1 (6.67%) Desktop Support
3 1 (6.67%) Help Desk Manager
3 1 (6.67%) Infrastructure Operations Engineer
3 1 (6.67%) ITIL Service Manager
3 1 (6.67%) Network Infrastructure Engineer
3 1 (6.67%) Network Operations Engineer
3 1 (6.67%) Operations Engineer
3 1 (6.67%) Senior Network Operations Engineer
3 1 (6.67%) Senior Operations Engineer
3 1 (6.67%) Service Transition Manager
3 1 (6.67%) Telephony Analyst
Miscellaneous
1 11 (73.33%) Management Information System
2 9 (60.00%) Analytical Skills
3 1 (6.67%) CMDB
Operating Systems
1 2 (13.33%) Windows
2 1 (6.67%) Windows Server
2 1 (6.67%) Windows Server 2008
2 1 (6.67%) Windows Server 2012
Processes & Methodologies
1 14 (93.33%) ITIL
2 10 (66.67%) Service Delivery
3 9 (60.00%) Continuous Improvement
3 9 (60.00%) Problem Management
4 7 (46.67%) Information Management
5 2 (13.33%) Line Management
5 2 (13.33%) Stakeholder Engagement
6 1 (6.67%) Business Analysis
6 1 (6.67%) Business Process Mapping
6 1 (6.67%) Disaster Recovery
6 1 (6.67%) ITIL V3
6 1 (6.67%) Mentoring
6 1 (6.67%) Process Improvement
6 1 (6.67%) Project Governance
6 1 (6.67%) Release Management
6 1 (6.67%) Resource Management
6 1 (6.67%) Service Design
6 1 (6.67%) Supplier Management
6 1 (6.67%) Test Management
6 1 (6.67%) Test Planning
Programming Languages
1 1 (6.67%) SQL
Qualifications
1 10 (66.67%) ITIL Certification
2 3 (20.00%) BPSS Clearance
2 3 (20.00%) Microsoft Certification
3 2 (13.33%) Security Cleared
4 1 (6.67%) A+ Certification
4 1 (6.67%) MCP
Quality Assurance & Compliance
1 3 (20.00%) Disclosure Scotland
2 1 (6.67%) SLA
System Software
1 1 (6.67%) Active Directory
Systems Management
1 1 (6.67%) WSUS
Vendors
1 11 (73.33%) Microsoft
2 1 (6.67%) HP