The table below looks at the statistics for Service Management skills in IT contracts advertised for the Norfolk region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 32 28 25
Rank change year-on-year
-4 -3
Contract jobs citing Service Management 2 6 3
As % of all contract IT jobs located in Norfolk 1.06% 2.71% 1.71%
As % of the Processes & Methodologies category 1.42% 4.05% 2.42%
Number of daily rates quoted 2 6 3
Average daily rate
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£188 £271 £225
Average daily rate % change year-on-year
-30.87% +20.55%
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £13.35 £16.00 £14.00
% change year-on-year
-16.56% +14.28%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Norfolk region.

Processes & Methodologies Category
Norfolk
Contract IT job ads with a match in the
Processes & Methodologies category
141 148 124
As % of all contract IT jobs located in Norfolk 75.00% 66.97% 70.86%
Number of daily rates quoted 104 106 86
Average daily rate £338 £300 £313
Average daily rate % change year-on-year
+12.50% -4.00%
90% offered a daily rate of more than £175 £215 £200
10% offered a daily rate of more than £490 £450 £400
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 8 16 11
Average hourly rate £24.32 £30.00 £37.50
Average hourly rate % change year-on-year
-18.95% -20.00%
90% offered a hourly rate of more than £23.23 £26.50 £25.55
10% offered a hourly rate of more than £35.30 £35.00 £40.00
UK excluding London average hourly rate £30.00 £28.50 £30.50
% change year-on-year
+5.26% -6.55%

Service Management
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Norfolk region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Norfolk

Service Management
Daily Rate Trend in Norfolk

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Norfolk region.

Service Management Daily Rate Trend in Norfolk

Service Management
Hourly Rate Trend in Norfolk

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Norfolk region.

Service Management Hourly Rate Trend in Norfolk

Service Management
Contract Job Locations in Norfolk

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Norfolk region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
King's Lynn - 1 £175 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Norfolk

For the 6 months to 3 July 2015, IT contractor jobs across the Norfolk region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 4 (80.00%) ITIL
2 3 (60.00%) CRM
2 3 (60.00%) Active Directory
3 2 (40.00%) Avaya
3 2 (40.00%) BizTalk Server
3 2 (40.00%) Windows Server 2003
3 2 (40.00%) SharePoint
3 2 (40.00%) Windows
3 2 (40.00%) ITSM
3 2 (40.00%) Service Delivery
3 2 (40.00%) Windows 7
3 2 (40.00%) Xen
3 2 (40.00%) Capacity Planning
3 2 (40.00%) VMware ESXi
4 1 (20.00%) ITIL V3
4 1 (20.00%) Coaching
4 1 (20.00%) CMDB
4 1 (20.00%) Problem Management
4 1 (20.00%) Change Management
4 1 (20.00%) Validation
4 1 (20.00%) Knowledge Management
4 1 (20.00%) Incident Management
4 1 (20.00%) WebSphere
4 1 (20.00%) .NET
4 1 (20.00%) PRINCE2
4 1 (20.00%) UNIX
4 1 (20.00%) E-Commerce
4 1 (20.00%) SLA
4 1 (20.00%) Configuration Management
4 1 (20.00%) Project Management

Service Management
Top Related IT Skills in Norfolk by Category

For the 6 months to 3 July 2015, IT contractor jobs across the Norfolk region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (40.00%) SharePoint
1 2 (40.00%) BizTalk Server
2 1 (20.00%) WebSphere
Job Titles
1 2 (40.00%) Analyst
1 2 (40.00%) Operations Engineer
2 1 (20.00%) Senior Operations Engineer
2 1 (20.00%) Operations Support Analyst
2 1 (20.00%) Wintel Specialist
2 1 (20.00%) Wintel Technical Specialist
2 1 (20.00%) Citrix Technical Specialist
2 1 (20.00%) Senior Operations Analyst
2 1 (20.00%) Business Analyst
2 1 (20.00%) Desktop Support
2 1 (20.00%) Support Analyst
2 1 (20.00%) Service Analyst
2 1 (20.00%) Senior Analyst
2 1 (20.00%) Services Delivery Manager
2 1 (20.00%) Service Manager
2 1 (20.00%) Desktop Support Analyst
2 1 (20.00%) Senior Support Analyst
2 1 (20.00%) Technical Specialist
2 1 (20.00%) Operations Analyst
2 1 (20.00%) Delivery Manager
Libraries, Frameworks & Software Standards
1 1 (20.00%) .NET
Miscellaneous
1 1 (20.00%) CMDB
Operating Systems
1 2 (40.00%) Windows
1 2 (40.00%) Windows Server 2003
1 2 (40.00%) Windows 7
2 1 (20.00%) UNIX
Processes & Methodologies
1 4 (80.00%) ITIL
2 3 (60.00%) CRM
3 2 (40.00%) Service Delivery
3 2 (40.00%) ITSM
3 2 (40.00%) Capacity Planning
4 1 (20.00%) ITIL V3
4 1 (20.00%) Coaching
4 1 (20.00%) Validation
4 1 (20.00%) Knowledge Management
4 1 (20.00%) Incident Management
4 1 (20.00%) Problem Management
4 1 (20.00%) Change Management
4 1 (20.00%) PRINCE2
4 1 (20.00%) E-Commerce
4 1 (20.00%) PRINCE
4 1 (20.00%) Configuration Management
4 1 (20.00%) Project Management
Qualifications
1 1 (20.00%) ITIL Certification
Quality Assurance & Compliance
1 1 (20.00%) SLA
System Software
1 3 (60.00%) Active Directory
2 2 (40.00%) Xen
2 2 (40.00%) VMware ESXi
Vendors
1 2 (40.00%) Avaya
2 1 (20.00%) Citrix