The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 146 122 119
Rank change year-on-year
-24 -3
Contract jobs requiring a 2nd Line Support Analyst 8 15 1
As % of all contract IT jobs located in the North West 0.21% 0.49% 0.041%
As % of the Job Titles category 0.22% 0.53% 0.044%
Number of daily rates quoted 6 7 0
Average daily rate
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£158 £115 -
Average daily rate % change year-on-year
+36.95% -
UK excluding London average daily rate £150 £123 £175
% change year-on-year
+22.44% -30.00%
Number of hourly rates quoted 1 4 1
Average hourly rate £12.50 £15.50 £14.00
Average hourly rate % change year-on-year
-19.35% +10.71%
UK excluding London average hourly rate £14.25 £16.00 £14.50
% change year-on-year
-10.93% +10.34%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3570 2832 2254
As % of all contract IT jobs located in the North West 92.06% 91.80% 93.29%
Number of daily rates quoted 1903 1513 1063
Average daily rate £388 £350 £330
Average daily rate % change year-on-year
+10.71% +6.06%
90% offered a daily rate of more than £250 £210 £215
10% offered a daily rate of more than £538 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 212 196 179
Average hourly rate £19.00 £17.50 £18.40
Average hourly rate % change year-on-year
+8.57% -4.89%
90% offered a hourly rate of more than £12.00 £11.69 £11.00
10% offered a hourly rate of more than £49.50 £40.57 £55.00
UK excluding London average hourly rate £16.70 £17.50 £17.50
% change year-on-year
-4.57% -

2nd Line Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the North West

2nd Line Support Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the North West region.

2nd Line Support Analyst Daily Rate Trend in the North West

2nd Line Support Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the North West region.

2nd Line Support Analyst Hourly Rate Trend in the North West

2nd Line Support Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the North West region over the 3 months to 28 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -14 6 £195 +69.56% 3
Cheshire -9 1 £120 -
Cumbria - 1 £120 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 28 April 2015, IT contractor jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 8 (88.89%) Windows
2 7 (77.78%) Windows 7
3 5 (55.56%) ITIL
3 5 (55.56%) Microsoft
4 4 (44.44%) Windows Server 2003
4 4 (44.44%) Windows XP
4 4 (44.44%) MS Office
4 4 (44.44%) Blackberry
5 3 (33.33%) Apple iOS
5 3 (33.33%) MS Excel
5 3 (33.33%) TCP/IP
5 3 (33.33%) SQL
5 3 (33.33%) Symantec
5 3 (33.33%) Apple
5 3 (33.33%) Active Directory
6 2 (22.22%) HP
6 2 (22.22%) Norton AntiVirus
6 2 (22.22%) Service Management
6 2 (22.22%) VBA
6 2 (22.22%) Oracle
6 2 (22.22%) MS Exchange
6 2 (22.22%) Mobile Computing
6 2 (22.22%) Oracle Database
6 2 (22.22%) HP Data Protector
6 2 (22.22%) SC Cleared
6 2 (22.22%) Security Cleared
7 1 (11.11%) iPhone
7 1 (11.11%) Windows Server 2008
7 1 (11.11%) Windows 2000 Server
7 1 (11.11%) Mainframe

2nd Line Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 28 April 2015, IT contractor jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (22.22%) MS Exchange
Applications
1 4 (44.44%) MS Office
2 3 (33.33%) MS Excel
Communications & Networking
1 3 (33.33%) TCP/IP
2 1 (11.11%) Wi-Fi
2 1 (11.11%) IP Telephony
2 1 (11.11%) LAN
2 1 (11.11%) WAN
Database & Business Intelligence
1 2 (22.22%) Oracle Database
2 1 (11.11%) Relational Database
2 1 (11.11%) SQL Server
2 1 (11.11%) Oracle Reports
2 1 (11.11%) Oracle Discoverer
2 1 (11.11%) RDBMS
General
1 1 (11.11%) Finance
Miscellaneous
1 4 (44.44%) Blackberry
2 2 (22.22%) Mobile Computing
3 1 (11.11%) Mainframe
3 1 (11.11%) iPhone
3 1 (11.11%) iPad
Operating Systems
1 8 (88.89%) Windows
2 7 (77.78%) Windows 7
3 4 (44.44%) Windows XP
3 4 (44.44%) Windows Server 2003
4 3 (33.33%) Apple iOS
5 1 (11.11%) Windows 8
5 1 (11.11%) Windows Server 2008
5 1 (11.11%) Windows 2000 Server
Processes & Methodologies
1 5 (55.56%) ITIL
2 2 (22.22%) Service Management
3 1 (11.11%) Agile Software Development
Programming Languages
1 3 (33.33%) SQL
2 2 (22.22%) VBA
Qualifications
1 2 (22.22%) SC Cleared
1 2 (22.22%) Security Cleared
2 1 (11.11%) ITIL Foundation Certificate
2 1 (11.11%) MCP
2 1 (11.11%) Oracle Certification
System Software
1 3 (33.33%) Active Directory
Systems Management
1 2 (22.22%) Norton AntiVirus
1 2 (22.22%) HP Data Protector
Vendors
1 5 (55.56%) Microsoft
2 3 (33.33%) Apple
2 3 (33.33%) Symantec
3 2 (22.22%) HP
3 2 (22.22%) Oracle
4 1 (11.11%) Business Objects
4 1 (11.11%) Dell
4 1 (11.11%) Citrix
4 1 (11.11%) McAfee
4 1 (11.11%) VMware
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