The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 133 130 134
Rank change year-on-year
-3 +4
Contract jobs requiring a 2nd Line Support Analyst 3 1 7
As % of all contract IT jobs located in the North West 0.097% 0.035% 0.21%
As % of the Job Titles category 0.11% 0.037% 0.23%
Number of daily rates quoted 1 1 0
Average daily rate
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of your Daily Rate
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£153 £140 -
Average daily rate % change year-on-year
+8.92% -
UK excluding London average daily rate £153 £140 £180
% change year-on-year
+8.92% -22.22%
Number of hourly rates quoted 2 0 4
Average hourly rate £12.75 - £15.25
90% offered a hourly rate of more than £9.35 - £12.90
10% offered a hourly rate of more than £16.15 - £26.63
UK excluding London average hourly rate £16.25 £17.75 £15.00
% change year-on-year
-8.45% +18.33%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2838 2667 3064
As % of all contract IT jobs located in the North West 92.02% 92.25% 92.46%
Number of daily rates quoted 1581 1318 1565
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £225 £215 £205
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 178 203 223
Average hourly rate £16.84 £17.50 £18.14
Average hourly rate % change year-on-year
-3.77% -3.52%
90% offered a hourly rate of more than £11.00 £10.50 £11.50
10% offered a hourly rate of more than £40.00 £35.00 £40.00
UK excluding London average hourly rate £16.61 £17.00 £18.00
% change year-on-year
-2.30% -5.55%

2nd Line Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the North West

2nd Line Support Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the North West region.

2nd Line Support Analyst Daily Rate Trend in the North West

2nd Line Support Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the North West region.

2nd Line Support Analyst Hourly Rate Trend in the North West

2nd Line Support Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the North West region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire - 2 - - 2
Manchester - - - - 1
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 27 August 2014, IT contractor jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 12 (75.00%) Windows
1 12 (75.00%) Active Directory
2 9 (56.25%) Citrix
2 9 (56.25%) Microsoft
3 8 (50.00%) MS Office
4 6 (37.50%) ITIL
4 6 (37.50%) MS Exchange
5 5 (31.25%) SLA
5 5 (31.25%) Windows XP
6 4 (25.00%) MS Excel
6 4 (25.00%) Blackberry Enterprise Server
6 4 (25.00%) Wireless
6 4 (25.00%) Smartphone
6 4 (25.00%) iPad
7 3 (18.75%) Windows 7
7 3 (18.75%) MCTS
7 3 (18.75%) Blackberry
7 3 (18.75%) Microsoft Certification
7 3 (18.75%) VPN
7 3 (18.75%) MCP
7 3 (18.75%) MCSE
7 3 (18.75%) MCSA
8 2 (12.50%) Cisco
8 2 (12.50%) Time Management
8 2 (12.50%) Windows Server 2008
8 2 (12.50%) Windows 8
9 1 (6.25%) Service Desk Management
9 1 (6.25%) Email Migration
9 1 (6.25%) Structured Cabling
9 1 (6.25%) Kalman Filter

2nd Line Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 27 August 2014, IT contractor jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (37.50%) MS Exchange
2 4 (25.00%) Blackberry Enterprise Server
Applications
1 8 (50.00%) MS Office
2 4 (25.00%) MS Excel
Communications & Networking
1 4 (25.00%) Wireless
2 3 (18.75%) VPN
3 1 (6.25%) DNS
3 1 (6.25%) SAN
3 1 (6.25%) 3G
3 1 (6.25%) Broadband
3 1 (6.25%) GPRS
3 1 (6.25%) SMTP
3 1 (6.25%) DHCP
3 1 (6.25%) Structured Cabling
General
1 1 (6.25%) Legal
Miscellaneous
1 4 (25.00%) Smartphone
1 4 (25.00%) iPad
2 3 (18.75%) Blackberry
3 1 (6.25%) Thin Client
3 1 (6.25%) Fat Client
3 1 (6.25%) iPhone
Operating Systems
1 12 (75.00%) Windows
2 5 (31.25%) Windows XP
3 3 (18.75%) Windows 7
4 2 (12.50%) Windows 8
4 2 (12.50%) Windows Server 2008
5 1 (6.25%) Windows Mobile
5 1 (6.25%) Windows Vista
Processes & Methodologies
1 6 (37.50%) ITIL
2 2 (12.50%) Time Management
3 1 (6.25%) Capacity Management
3 1 (6.25%) Service Desk Management
3 1 (6.25%) Email Migration
3 1 (6.25%) Kalman Filter
3 1 (6.25%) Migration
3 1 (6.25%) Document Management
3 1 (6.25%) Incident Management
3 1 (6.25%) Problem Management
Qualifications
1 3 (18.75%) MCP
1 3 (18.75%) MCSE
1 3 (18.75%) MCSA
1 3 (18.75%) Microsoft Certification
1 3 (18.75%) MCTS
Quality Assurance & Compliance
1 5 (31.25%) SLA
System Software
1 12 (75.00%) Active Directory
2 1 (6.25%) Terminal Server
2 1 (6.25%) Terminal Services
2 1 (6.25%) VMware Infrastructure
2 1 (6.25%) XenApp
2 1 (6.25%) XenDesktop
Systems Management
1 1 (6.25%) Cisco IPCC
1 1 (6.25%) WSUS
Vendors
1 9 (56.25%) Microsoft
1 9 (56.25%) Citrix
2 2 (12.50%) Cisco
3 1 (6.25%) VMware
3 1 (6.25%) SolarWinds
3 1 (6.25%) Dell