The first table below looks at the demand for the 2nd Line Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 223 216 237
Rank change year-on-year
-7 +21
Permanent jobs requiring a 2nd Line Support Analyst 19 26 17
As % of all permanent IT jobs located in the North West 0.27% 0.36% 0.23%
As % of the Job Titles category 0.28% 0.38% 0.24%
Number of salaries quoted 19 22 15
Average salary £19,500 £23,250 £25,000
Average salary % change year-on-year
-16.12% -7.00%
UK excluding London average salary £24,000 £23,500 £25,000
% change year-on-year
+2.12% -6.00%
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6797 6804 7219
As % of all permanent IT jobs located in the North West 94.81% 94.76% 96.28%
Number of salaries quoted 5515 5834 6330
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support Analyst
England

2nd Line Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the North West

2nd Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the North West region.

2nd Line Support Analyst Salary Trend in the North West

2nd Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the North West region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +1 14 £19,500 -20.40% 1
Cheshire -2 5 £25,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 1 August 2014, IT jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 24 (61.54%) Windows
2 18 (46.15%) TCP/IP
2 18 (46.15%) Active Directory
3 14 (35.90%) DNS
4 13 (33.33%) Microsoft
4 13 (33.33%) Firewall
5 12 (30.77%) Internet
5 12 (30.77%) IIS
5 12 (30.77%) ITIL
6 10 (25.64%) MS Office
6 10 (25.64%) VMware
7 7 (17.95%) McAfee
7 7 (17.95%) MCP
7 7 (17.95%) MS Excel
7 7 (17.95%) Windows XP
7 7 (17.95%) LAN
7 7 (17.95%) WAN
7 7 (17.95%) SLA
7 7 (17.95%) Windows 7
7 7 (17.95%) Incident Management
8 6 (15.38%) Windows Server 2008
8 6 (15.38%) Dell
8 6 (15.38%) Citrix
8 6 (15.38%) Windows Server 2003
8 6 (15.38%) Wi-Fi
9 5 (12.82%) Finance
9 5 (12.82%) CCA
9 5 (12.82%) Citrix Certification
9 5 (12.82%) Cisco Certification
9 5 (12.82%) CCNA

2nd Line Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 1 August 2014, IT jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (30.77%) IIS
2 3 (7.69%) Lync
3 2 (5.13%) MS Exchange
4 1 (2.56%) TPMS
4 1 (2.56%) Blackberry Enterprise Server
Applications
1 10 (25.64%) MS Office
2 7 (17.95%) MS Excel
Business Applications
1 1 (2.56%) Dynamics CRM
Cloud Services
1 1 (2.56%) Office 365
Communications & Networking
1 18 (46.15%) TCP/IP
2 14 (35.90%) DNS
3 13 (33.33%) Firewall
4 12 (30.77%) Internet
5 7 (17.95%) LAN
5 7 (17.95%) WAN
6 6 (15.38%) Wi-Fi
7 2 (5.13%) DHCP
7 2 (5.13%) Broadband
8 1 (2.56%) SAN
8 1 (2.56%) VPN
8 1 (2.56%) Intrusion Detection
Database & Business Intelligence
1 1 (2.56%) SQL Server
1 1 (2.56%) Crystal Reports
General
1 5 (12.82%) Finance
2 1 (2.56%) Retail
2 1 (2.56%) Publishing
Libraries, Frameworks & Software Standards
1 1 (2.56%) .NET Framework
1 1 (2.56%) .NET
Miscellaneous
1 3 (7.69%) Blackberry
2 2 (5.13%) iPad
2 2 (5.13%) Smartphone
2 2 (5.13%) iPhone
3 1 (2.56%) Statistics
3 1 (2.56%) Computer Science
Operating Systems
1 24 (61.54%) Windows
2 7 (17.95%) Windows XP
2 7 (17.95%) Windows 7
3 6 (15.38%) Windows Server 2008
3 6 (15.38%) Windows Server 2003
4 1 (2.56%) Android
4 1 (2.56%) Windows Mobile
4 1 (2.56%) Apple iOS
Processes & Methodologies
1 12 (30.77%) ITIL
2 7 (17.95%) Incident Management
3 4 (10.26%) Problem Management
4 3 (7.69%) Project Management
5 2 (5.13%) Service Desk Management
6 1 (2.56%) CRM
6 1 (2.56%) Service Management
Programming Languages
1 3 (7.69%) SQL
2 1 (2.56%) VB
2 1 (2.56%) C#
Qualifications
1 7 (17.95%) MCP
2 5 (12.82%) CCA
2 5 (12.82%) Citrix Certification
2 5 (12.82%) Cisco Certification
2 5 (12.82%) CCNA
3 4 (10.26%) Microsoft Certification
3 4 (10.26%) MCITP
4 2 (5.13%) VMware Certified Professional (VCP)
5 1 (2.56%) Degree
5 1 (2.56%) MCSE
5 1 (2.56%) MCSA
5 1 (2.56%) MCTS
Quality Assurance & Compliance
1 7 (17.95%) SLA
System Software
1 18 (46.15%) Active Directory
2 2 (5.13%) XenApp
2 2 (5.13%) XenDesktop
2 2 (5.13%) VMware Infrastructure
3 1 (2.56%) Hyper-V
3 1 (2.56%) VMware Server
Systems Management
1 1 (2.56%) SCCM
1 1 (2.56%) SCOM
1 1 (2.56%) Backup Exec
Vendors
1 13 (33.33%) Microsoft
2 10 (25.64%) VMware
3 7 (17.95%) McAfee
4 6 (15.38%) Dell
4 6 (15.38%) Citrix
5 4 (10.26%) Cisco
6 1 (2.56%) Avaya
6 1 (2.56%) Salesforce.com
6 1 (2.56%) Sun
6 1 (2.56%) Sophos
6 1 (2.56%) Symantec
Cheadle, Cheshire
Rullion IT Plus
Salary: £26000 - £32000 per annum + Benefits
Posted: 4 days ago