The statistics below represent IT jobs advertised across the North West region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 February 2017 with a comparison to same period over 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
Second Line Support Analyst
England / North West
Rank 253 219 241
Rank change year-on-year
-34 +22
Permanent jobs requiring a 2nd Line Support Analyst 7 17 22
As % of all permanent IT jobs located in the North West 0.12% 0.30% 0.32%
As % of the Job Titles category 0.12% 0.31% 0.33%
Number of salaries quoted 4 9 22
Median salary £25,750 £24,000 £21,500
Median salary % change year-on-year
+7.29% +11.62%
90% offered a salary of more than £23,950 £21,800 £19,000
10% offered a salary of more than £26,850 £27,800 £25,900
UK excluding London median salary £25,000 £26,000 £25,000
% change year-on-year
-3.84% +4.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5782 5474 6680
As % of all permanent IT jobs located in the North West 96.72% 96.51% 97.06%
Number of salaries quoted 4833 4595 5581
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,500 £24,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support Analyst
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the North West

2nd Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the North West region.

2nd Line Support Analyst Salary Trend in the North West

2nd Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the North West region over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +12 2 £25,750 +14.44% 1
Merseyside -3 2 - - 1
Lancashire -9 2 £25,250 +1.00% 1
Manchester -26 1 - - 1
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 22 February 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support Analyst in the job title.

1 23 (82.14%) Windows
2 21 (75.00%) Active Directory
3 20 (71.43%) Microsoft
4 16 (57.14%) ITIL
5 15 (53.57%) MS Office
5 15 (53.57%) Windows 7
6 12 (42.86%) MCP
7 11 (39.29%) TCP/IP
7 11 (39.29%) Windows Server 2008
8 10 (35.71%) SLA
9 8 (28.57%) MS Exchange
9 8 (28.57%) Dell
10 7 (25.00%) Windows Server 2003
10 7 (25.00%) LAN
10 7 (25.00%) WAN
10 7 (25.00%) MS Excel
10 7 (25.00%) Windows XP
10 7 (25.00%) VMware
10 7 (25.00%) Windows 8
11 6 (21.43%) Exchange Server 2013
11 6 (21.43%) Exchange Server 2010
11 6 (21.43%) Windows Server
11 6 (21.43%) Wi-Fi
11 6 (21.43%) MCSE
11 6 (21.43%) Intel Security
11 6 (21.43%) Citrix
11 6 (21.43%) Microsoft Certification
12 5 (17.86%) CCNA
12 5 (17.86%) Cisco Certification
12 5 (17.86%) Hyper-V

2nd Line Support Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (28.57%) MS Exchange
2 6 (21.43%) Exchange Server 2010
2 6 (21.43%) Exchange Server 2013
3 3 (10.71%) SharePoint
4 1 (3.57%) SharePoint 2013
Applications
1 15 (53.57%) MS Office
2 7 (25.00%) MS Excel
3 1 (3.57%) MS PowerPoint
Cloud Services
1 2 (7.14%) Office 365
Communications & Networking
1 11 (39.29%) TCP/IP
2 7 (25.00%) LAN
2 7 (25.00%) WAN
3 6 (21.43%) Wi-Fi
4 3 (10.71%) Firewall
4 3 (10.71%) VoIP
5 2 (7.14%) Wireless
6 1 (3.57%) Cisco IOS
6 1 (3.57%) DHCP
6 1 (3.57%) DMZ
6 1 (3.57%) DNS
6 1 (3.57%) Internet
6 1 (3.57%) IP Telephony
General
1 3 (10.71%) Law
1 3 (10.71%) Legal
1 3 (10.71%) Retail
2 1 (3.57%) Finance
2 1 (3.57%) Manufacturing
Miscellaneous
1 3 (10.71%) iPad
2 2 (7.14%) Blackberry
3 1 (3.57%) Driving Licence
3 1 (3.57%) iPhone
3 1 (3.57%) Life Science
3 1 (3.57%) Video Conferencing
Operating Systems
1 23 (82.14%) Windows
2 15 (53.57%) Windows 7
3 11 (39.29%) Windows Server 2008
4 7 (25.00%) Windows 8
4 7 (25.00%) Windows Server 2003
4 7 (25.00%) Windows XP
5 6 (21.43%) Windows Server
6 4 (14.29%) Windows 10
7 2 (7.14%) Mac OS X
7 2 (7.14%) Windows Server 2012
8 1 (3.57%) Mac OS
Processes & Methodologies
1 16 (57.14%) ITIL
2 4 (14.29%) Continuous Improvement
3 3 (10.71%) Service Delivery
4 2 (7.14%) Case Management
4 2 (7.14%) Migration
4 2 (7.14%) Process Improvement
5 1 (3.57%) Data Security
5 1 (3.57%) Online Security
5 1 (3.57%) Service Management
5 1 (3.57%) Time Management
Programming Languages
1 1 (3.57%) SQL
Qualifications
1 12 (42.86%) MCP
2 6 (21.43%) MCSE
2 6 (21.43%) Microsoft Certification
3 5 (17.86%) CCNA
3 5 (17.86%) Cisco Certification
3 5 (17.86%) Degree
4 3 (10.71%) MCITP
4 3 (10.71%) MCSA
4 3 (10.71%) MCTS
5 2 (7.14%) A+ Certification
6 1 (3.57%) ITIL Certification
Quality Assurance & Compliance
1 10 (35.71%) SLA
2 1 (3.57%) QA
System Software
1 21 (75.00%) Active Directory
2 5 (17.86%) Hyper-V
3 3 (10.71%) VMware Infrastructure
Systems Management
1 2 (7.14%) Microsoft Intune
1 2 (7.14%) SCCM
Vendors
1 20 (71.43%) Microsoft
2 8 (28.57%) Dell
3 7 (25.00%) VMware
4 6 (21.43%) Citrix
4 6 (21.43%) Intel Security
5 2 (7.14%) Apple
5 2 (7.14%) Cisco
6 1 (3.57%) Avaya
6 1 (3.57%) HP
6 1 (3.57%) ServiceNow
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