The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 244 217 246
Rank change year-on-year
-27 +29
Permanent jobs requiring a 2nd Line Support Analyst 8 22 13
As % of all permanent IT jobs located in the North West 0.11% 0.33% 0.16%
As % of the Job Titles category 0.12% 0.34% 0.17%
Number of salaries quoted 8 20 13
Average salary £19,250 £22,000 £23,000
Average salary % change year-on-year
-12.50% -4.34%
90% offered a salary of more than £18,350 £20,450 £21,000
10% offered a salary of more than £23,000 £24,100 £29,400
UK excluding London average salary £26,375 £25,000 £24,500
% change year-on-year
+5.50% +2.04%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6897 6394 7659
As % of all permanent IT jobs located in the North West 94.34% 95.33% 96.45%
Number of salaries quoted 5931 5407 6751
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £24,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the North West

2nd Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the North West region.

2nd Line Support Analyst Salary Trend in the North West

2nd Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the North West region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -21 6 £18,500 -15.90%
Lancashire - 2 £23,000 - 1
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 24 December 2014, IT jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 15 (65.22%) Active Directory
2 13 (56.52%) Windows
2 13 (56.52%) Microsoft
3 10 (43.48%) LAN
4 8 (34.78%) ITIL
4 8 (34.78%) MS Excel
5 7 (30.43%) MS Exchange
6 6 (26.09%) Windows XP
6 6 (26.09%) WAN
6 6 (26.09%) TCP/IP
6 6 (26.09%) VMware
6 6 (26.09%) Incident Management
6 6 (26.09%) Windows Server 2008
7 5 (21.74%) MS Office
7 5 (21.74%) DNS
7 5 (21.74%) SLA
7 5 (21.74%) Wi-Fi
7 5 (21.74%) Finance
8 4 (17.39%) Windows Server 2003
8 4 (17.39%) Firewall
8 4 (17.39%) VMware Infrastructure
9 3 (13.04%) SQL Server
9 3 (13.04%) IIS
9 3 (13.04%) MCP
9 3 (13.04%) E-Commerce
9 3 (13.04%) DHCP
9 3 (13.04%) Dell
9 3 (13.04%) Citrix
9 3 (13.04%) McAfee
9 3 (13.04%) Service Management

2nd Line Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 24 December 2014, IT jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (30.43%) MS Exchange
2 3 (13.04%) IIS
3 2 (8.70%) Lync
3 2 (8.70%) Exchange Server 2010
4 1 (4.35%) Exchange Server 2007
Applications
1 8 (34.78%) MS Excel
2 5 (21.74%) MS Office
Communications & Networking
1 10 (43.48%) LAN
2 6 (26.09%) WAN
2 6 (26.09%) TCP/IP
3 5 (21.74%) DNS
3 5 (21.74%) Wi-Fi
4 4 (17.39%) Firewall
5 3 (13.04%) DHCP
6 2 (8.70%) Internet
7 1 (4.35%) Intrusion Detection
Database & Business Intelligence
1 3 (13.04%) SQL Server
General
1 5 (21.74%) Finance
2 2 (8.70%) Back Office
Miscellaneous
1 1 (4.35%) Statistics
1 1 (4.35%) Analytical Skills
Operating Systems
1 13 (56.52%) Windows
2 6 (26.09%) Windows XP
2 6 (26.09%) Windows Server 2008
3 4 (17.39%) Windows Server 2003
4 3 (13.04%) Windows 7
4 3 (13.04%) Windows 8
5 2 (8.70%) Linux
5 2 (8.70%) UNIX
6 1 (4.35%) Windows Server 2012
Processes & Methodologies
1 8 (34.78%) ITIL
2 6 (26.09%) Incident Management
3 3 (13.04%) Problem Management
3 3 (13.04%) Agile Software Development
3 3 (13.04%) E-Commerce
3 3 (13.04%) Service Management
4 2 (8.70%) Disaster Recovery
Programming Languages
1 2 (8.70%) SQL
Qualifications
1 3 (13.04%) MCP
2 1 (4.35%) CCNA
2 1 (4.35%) CCA
2 1 (4.35%) Citrix Certification
2 1 (4.35%) Cisco Certification
2 1 (4.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (21.74%) SLA
System Software
1 15 (65.22%) Active Directory
2 4 (17.39%) VMware Infrastructure
3 2 (8.70%) XenApp
3 2 (8.70%) vSphere
4 1 (4.35%) VMware ESX
Vendors
1 13 (56.52%) Microsoft
2 6 (26.09%) VMware
3 3 (13.04%) McAfee
3 3 (13.04%) Dell
3 3 (13.04%) Citrix
4 2 (8.70%) Avaya
4 2 (8.70%) NetApp
4 2 (8.70%) Cisco