The first table below looks at the demand for the 2nd Line Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Second Line Support Analyst
Rank 218 236 224
Rank change year-on-year
+18 -12
Permanent jobs requiring a 2nd Line Support Analyst 28 15 6
As % of all permanent IT jobs located in the North West 0.383% 0.205% 0.086%
As % of the Job Titles category 0.401% 0.214% 0.090%
Number of salaries quoted 24 13 4
Average salary £24,500 £23,500 £23,500
Average salary % change year-on-year
+4.25% -
90% offered a salary of more than £18,600 £20,000 £23,000
10% offered a salary of more than £26,750 £25,000 £24,000
UK excluding London average salary £24,500 £25,000 £24,500
% change year-on-year
-2.00% +2.04%
All Job Titles
North West
Permanent IT job ads with a match in the
Job Titles category
6980 7021 6692
As % of all permanent IT jobs located in the North West 95.43% 95.92% 95.40%
Number of salaries quoted 5948 6227 5918
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £23,500 £23,000 £22,500
10% offered a salary of more than £52,500 £55,000 £50,000
UK excluding London average salary £38,000 £38,500 £37,500
% change year-on-year
-1.29% +2.66%
2nd Line Support Analyst
England

2nd Line Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst across the North West region as a proportion of the total demand within the Job Titles category.

North West 2nd Line Support Analyst Jobs Demand Trend

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the North West region.

North West 2nd Line Support Analyst Salary Trend

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the North West region over the 3 months to 19 June 2013.

North West 2nd Line Support Analyst Salary Histogram

2nd Line Support Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the North West region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester 0 17 £24,500 +5.37% 1
Cheshire +15 5 £25,000 +3.09%
Lancashire +11 5 £20,000 -
Merseyside +16 1 £30,000 +20.00%
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 28 (73.68%) Windows
2 22 (57.89%) Active Directory
3 14 (36.84%) Microsoft
4 13 (34.21%) VMware
5 11 (28.95%) ITIL
5 11 (28.95%) MS Office
6 10 (26.32%) Windows XP
6 10 (26.32%) LAN
6 10 (26.32%) WAN
6 10 (26.32%) TCP/IP
6 10 (26.32%) Windows Server 2008
6 10 (26.32%) Windows 7
7 9 (23.68%) SQL
8 8 (21.05%) Windows Server 2003
9 6 (15.79%) Cisco
9 6 (15.79%) IIS
9 6 (15.79%) MS Excel
9 6 (15.79%) Legal
10 5 (13.16%) VMware Infrastructure
10 5 (13.16%) Citrix
11 4 (10.53%) Internet
11 4 (10.53%) SLA
11 4 (10.53%) Law
11 4 (10.53%) Wi-Fi
11 4 (10.53%) Hyper-V
12 3 (7.895%) Problem Management
12 3 (7.895%) McAfee
12 3 (7.895%) Dell
12 3 (7.895%) Microsoft Certification
12 3 (7.895%) ITIL Certification

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (5.263%) SAP Smart Forms
2 1 (2.632%) Web Services
2 1 (2.632%) XML
Application Platforms
1 6 (15.79%) IIS
2 2 (5.263%) MS Exchange
2 2 (5.263%) Exchange Server 2003
2 2 (5.263%) WorkSite
3 1 (2.632%) Exchange Server 2010
3 1 (2.632%) Exchange Server 2007
3 1 (2.632%) Apache
Applications
1 11 (28.95%) MS Office
2 6 (15.79%) MS Excel
Communications & Networking
1 10 (26.32%) LAN
1 10 (26.32%) WAN
1 10 (26.32%) TCP/IP
2 4 (10.53%) Internet
2 4 (10.53%) Wi-Fi
3 2 (5.263%) DNS
4 1 (2.632%) Firewall
4 1 (2.632%) DHCP
Database & Business Intelligence
1 2 (5.263%) SQL Server
2 1 (2.632%) SQL Server 2008
General
1 6 (15.79%) Legal
2 4 (10.53%) Law
3 1 (2.632%) Finance
3 1 (2.632%) Pharmaceutical
3 1 (2.632%) Manufacturing
Miscellaneous
1 2 (5.263%) Blackberry
Operating Systems
1 28 (73.68%) Windows
2 10 (26.32%) Windows XP
2 10 (26.32%) Windows Server 2008
2 10 (26.32%) Windows 7
3 8 (21.05%) Windows Server 2003
4 3 (7.895%) UNIX
4 3 (7.895%) Linux
Processes & Methodologies
1 11 (28.95%) ITIL
2 3 (7.895%) Problem Management
2 3 (7.895%) ERP
3 2 (5.263%) Practice Management
Programming Languages
1 9 (23.68%) SQL
Qualifications
1 3 (7.895%) Microsoft Certification
1 3 (7.895%) ITIL Certification
1 3 (7.895%) MCP
2 2 (5.263%) CCA
Quality Assurance & Compliance
1 4 (10.53%) SLA
System Software
1 22 (57.89%) Active Directory
2 5 (13.16%) VMware Infrastructure
3 4 (10.53%) Hyper-V
4 2 (5.263%) XenApp
Systems Management
1 1 (2.632%) Norton AntiVirus
1 1 (2.632%) Backup Exec
1 1 (2.632%) Nagios
Vendors
1 14 (36.84%) Microsoft
2 13 (34.21%) VMware
3 6 (15.79%) Cisco
4 5 (13.16%) Citrix
5 3 (7.895%) McAfee
5 3 (7.895%) Dell
6 2 (5.263%) SAP
6 2 (5.263%) Avaya
7 1 (2.632%) Symantec
7 1 (2.632%) Oracle
Manchester, North West
2nd Line IT Support Analyst, Manchester - Our client based in Manchester is currently looking for an 2nd Line IT Support Analyst to provide second line technical support to...
Adria Solutions Ltd
Salary: £20000 - £30000 per annum + Benefits + Bonus
Posted: 28 May 2013