The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 225 225 216
Rank change year-on-year
0 -9
Permanent jobs requiring a 2nd Line Support Analyst 20 19 26
As % of all permanent IT jobs located in the North West 0.31% 0.26% 0.36%
As % of the Job Titles category 0.32% 0.28% 0.38%
Number of salaries quoted 20 19 22
Average salary £25,000 £19,500 £23,250
Average salary % change year-on-year
+28.20% -16.12%
90% offered a salary of more than £19,950 £19,500 £18,000
10% offered a salary of more than £27,500 £25,000 £25,000
UK excluding London average salary £25,000 £24,000 £23,500
% change year-on-year
+4.16% +2.12%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6220 6829 6850
As % of all permanent IT jobs located in the North West 95.37% 94.90% 94.85%
Number of salaries quoted 5081 5536 5864
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £23,500 £23,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the North West

2nd Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the North West region.

2nd Line Support Analyst Salary Trend in the North West

2nd Line Support Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the North West region over the 3 months to 3 August 2015.

2nd Line Support Analyst Salary Histogram in the North West

2nd Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the North West region over the 3 months to 3 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +15 10 £25,000 -
Manchester -1 7 £24,000 +23.07% 1
Lancashire - 3 £26,500 - 1
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 3 August 2015, IT jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 27 (96.43%) Windows
2 19 (67.86%) Active Directory
3 15 (53.57%) Microsoft
4 11 (39.29%) MS Exchange
5 10 (35.71%) Windows 7
6 8 (28.57%) Windows Server 2008
6 8 (28.57%) MS Office
6 8 (28.57%) ITIL
6 8 (28.57%) DNS
6 8 (28.57%) Citrix
7 7 (25.00%) TCP/IP
7 7 (25.00%) DHCP
7 7 (25.00%) MS Excel
7 7 (25.00%) Windows Server 2012
8 6 (21.43%) Windows 8
8 6 (21.43%) Windows XP
9 5 (17.86%) VoIP
9 5 (17.86%) Firewall
9 5 (17.86%) vSphere
10 4 (14.29%) Exchange Server 2010
10 4 (14.29%) Office 365
10 4 (14.29%) SCCM
10 4 (14.29%) Wi-Fi
10 4 (14.29%) AppSense
10 4 (14.29%) WAN
10 4 (14.29%) VPN
10 4 (14.29%) SLA
10 4 (14.29%) Cisco
10 4 (14.29%) LAN
11 3 (10.71%) Microsoft Certification

2nd Line Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 3 August 2015, IT jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (39.29%) MS Exchange
2 4 (14.29%) Exchange Server 2010
3 2 (7.14%) Exchange Server 2007
3 2 (7.14%) IIS
4 1 (3.57%) Exchange Server 2013
Applications
1 8 (28.57%) MS Office
2 7 (25.00%) MS Excel
3 3 (10.71%) MS PowerPoint
Business Applications
1 1 (3.57%) Dynamics NAV
1 1 (3.57%) Dynamics CRM
Cloud Services
1 4 (14.29%) Office 365
Communications & Networking
1 8 (28.57%) DNS
2 7 (25.00%) DHCP
2 7 (25.00%) TCP/IP
3 5 (17.86%) VoIP
3 5 (17.86%) Firewall
4 4 (14.29%) Wi-Fi
4 4 (14.29%) WAN
4 4 (14.29%) LAN
4 4 (14.29%) VPN
5 3 (10.71%) Wireless
5 3 (10.71%) Structured Cabling
6 2 (7.14%) IPv4
6 2 (7.14%) Ethernet
7 1 (3.57%) SNMP
7 1 (3.57%) PBX
7 1 (3.57%) Internet
7 1 (3.57%) VLAN
Database & Business Intelligence
1 2 (7.14%) SQL Server
2 1 (3.57%) MS Access
2 1 (3.57%) MySQL
General
1 3 (10.71%) Finance
2 1 (3.57%) Advertising
2 1 (3.57%) Retail
Libraries, Frameworks & Software Standards
1 1 (3.57%) X-Windows
Miscellaneous
1 3 (10.71%) Management Information System
2 1 (3.57%) Statistics
2 1 (3.57%) Computer Science
2 1 (3.57%) iPhone
2 1 (3.57%) iPad
2 1 (3.57%) Blackberry
Operating Systems
1 27 (96.43%) Windows
2 10 (35.71%) Windows 7
3 8 (28.57%) Windows Server 2008
4 7 (25.00%) Windows Server 2012
5 6 (21.43%) Windows 8
5 6 (21.43%) Windows XP
6 3 (10.71%) Windows Vista
7 2 (7.14%) Windows Server 2003
7 2 (7.14%) Linux
8 1 (3.57%) Mac OS X
Processes & Methodologies
1 8 (28.57%) ITIL
2 3 (10.71%) Server Monitoring
3 2 (7.14%) Incident Management
3 2 (7.14%) CRM
4 1 (3.57%) Service Delivery
4 1 (3.57%) Logistics
4 1 (3.57%) Network Management
4 1 (3.57%) Security Patching
Programming Languages
1 2 (7.14%) SQL
Qualifications
1 3 (10.71%) Microsoft Certification
2 2 (7.14%) ITIL Certification
2 2 (7.14%) MCDST
2 2 (7.14%) Cisco Certification
3 1 (3.57%) MCSE
3 1 (3.57%) MCSA
3 1 (3.57%) MCTS
3 1 (3.57%) MCITP
3 1 (3.57%) Degree
Quality Assurance & Compliance
1 4 (14.29%) SLA
System Software
1 19 (67.86%) Active Directory
2 5 (17.86%) vSphere
3 2 (7.14%) BitLocker
3 2 (7.14%) VMware Infrastructure
3 2 (7.14%) Hyper-V
4 1 (3.57%) XenApp
4 1 (3.57%) Terminal Services
Systems Management
1 4 (14.29%) SCCM
2 2 (7.14%) McAfee ePO
Vendors
1 15 (53.57%) Microsoft
2 8 (28.57%) Citrix
3 4 (14.29%) Cisco
3 4 (14.29%) AppSense
4 3 (10.71%) VMware
5 2 (7.14%) Apple
5 2 (7.14%) McAfee
6 1 (3.57%) Avaya
6 1 (3.57%) Juniper
6 1 (3.57%) HP
6 1 (3.57%) Nortel
North West
ARC IT Recruitment Ltd
Salary: £20000 - £27000 Per Annum
Posted: 2 days ago
Southport, Merseyside
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum
Posted: 6 days ago
Blackpool
Mint Recruitment Solutions
Salary: £25000 - £30000 per annum + car + benefits
Posted: 11 days ago