The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 214 239 230
Rank change year-on-year
+25 -9
Permanent jobs requiring a 2nd Line Support Analyst 16 17 32
As % of all permanent IT jobs located in the North West 0.28% 0.26% 0.45%
As % of the Job Titles category 0.29% 0.27% 0.47%
Number of salaries quoted 14 16 29
Average salary £23,750 £20,750 £21,500
Average salary % change year-on-year
+14.45% -3.48%
90% offered a salary of more than £20,800 £19,000 £19,500
10% offered a salary of more than £25,000 £26,000 £25,600
UK excluding London average salary £26,250 £24,000 £24,000
% change year-on-year
+9.37% -
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5497 6371 6840
As % of all permanent IT jobs located in the North West 97.10% 96.71% 97.04%
Number of salaries quoted 4652 5081 5504
Average salary £40,000 £40,000 £37,000
Average salary % change year-on-year
- +8.10%
90% offered a salary of more than £24,000 £24,690 £24,000
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the North West

2nd Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the North West region.

2nd Line Support Analyst Salary Trend in the North West

2nd Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the North West region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +12 7 £22,250 +2.29%
Merseyside +12 3 £24,000 -
Lancashire - 3 £24,500 - 1
Cheshire +17 2 £24,000 +26.31%
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 1 May 2016, IT jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 32 (78.05%) Windows
2 30 (73.17%) Active Directory
3 28 (68.29%) Microsoft
4 24 (58.54%) Windows Server
5 21 (51.22%) ITIL
5 21 (51.22%) MS Exchange
6 18 (43.90%) Windows Server 2008
6 18 (43.90%) Windows 7
7 17 (41.46%) MS Office
7 17 (41.46%) Citrix
8 16 (39.02%) Microsoft Certification
8 16 (39.02%) Exchange Server 2010
9 14 (34.15%) SLA
9 14 (34.15%) SQL
10 12 (29.27%) Degree
11 11 (26.83%) iPhone
11 11 (26.83%) Blackberry
11 11 (26.83%) iPad
12 10 (24.39%) Windows 8
12 10 (24.39%) Blackberry Enterprise Server
12 10 (24.39%) Service Management
12 10 (24.39%) MS Excel
12 10 (24.39%) MCDST
13 9 (21.95%) Exchange Server 2007
13 9 (21.95%) TCP/IP
13 9 (21.95%) VPN
13 9 (21.95%) Finance
13 9 (21.95%) Symantec
13 9 (21.95%) ITIL V3
14 7 (17.07%) Remedy

2nd Line Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 1 May 2016, IT jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (51.22%) MS Exchange
2 16 (39.02%) Exchange Server 2010
3 10 (24.39%) Blackberry Enterprise Server
4 9 (21.95%) Exchange Server 2007
5 5 (12.20%) SharePoint
6 4 (9.76%) Exchange Server 2013
7 2 (4.88%) IIS
7 2 (4.88%) Skype for Business
8 1 (2.44%) CMS
Applications
1 17 (41.46%) MS Office
2 10 (24.39%) MS Excel
3 1 (2.44%) QuarkXPress
Business Applications
1 1 (2.44%) assyst
Cloud Services
1 4 (9.76%) Office 365
2 1 (2.44%) Microsoft Azure
Communications & Networking
1 9 (21.95%) TCP/IP
1 9 (21.95%) VPN
2 5 (12.20%) LAN
2 5 (12.20%) WAN
3 4 (9.76%) DNS
3 4 (9.76%) Firewall
4 3 (7.32%) VLAN
5 2 (4.88%) DHCP
6 1 (2.44%) Remote Desktop
6 1 (2.44%) SSL
6 1 (2.44%) VoIP
6 1 (2.44%) Wi-Fi
Database & Business Intelligence
1 4 (9.76%) SQL Server
2 1 (2.44%) Relational Database
General
1 9 (21.95%) Finance
2 7 (17.07%) Banking
3 4 (9.76%) Law
4 3 (7.32%) Legal
5 2 (4.88%) Retail
6 1 (2.44%) Advertising
6 1 (2.44%) German Language
6 1 (2.44%) Manufacturing
6 1 (2.44%) Music Industry
Miscellaneous
1 11 (26.83%) Blackberry
1 11 (26.83%) iPad
1 11 (26.83%) iPhone
2 7 (17.07%) Video Conferencing
3 4 (9.76%) Computer Science
4 2 (4.88%) Clustering
4 2 (4.88%) Replication
5 1 (2.44%) Analytical Skills
5 1 (2.44%) Enterprise Software
5 1 (2.44%) Enterprise Storage
5 1 (2.44%) Management Information System
5 1 (2.44%) Private Cloud
Operating Systems
1 32 (78.05%) Windows
2 24 (58.54%) Windows Server
3 18 (43.90%) Windows 7
3 18 (43.90%) Windows Server 2008
4 10 (24.39%) Windows 8
5 4 (9.76%) Windows Server 2012
6 3 (7.32%) Android
7 2 (4.88%) Mac OS
7 2 (4.88%) Windows XP
8 1 (2.44%) Linux
8 1 (2.44%) Mac OS X
8 1 (2.44%) Mac OS X Server
8 1 (2.44%) Unix
8 1 (2.44%) Windows Server 2003
8 1 (2.44%) Windows Vista
Processes & Methodologies
1 21 (51.22%) ITIL
2 10 (24.39%) Service Management
3 9 (21.95%) ITIL V3
4 7 (17.07%) Wealth Management
5 4 (9.76%) Document Management
5 4 (9.76%) Server Virtualisation
6 3 (7.32%) E-Discovery
6 3 (7.32%) Line Management
6 3 (7.32%) Problem Management
6 3 (7.32%) Software Distribution
7 2 (4.88%) Continuous Improvement
7 2 (4.88%) Mentoring
7 2 (4.88%) Patch Management
7 2 (4.88%) Process Improvement
7 2 (4.88%) Service Delivery
8 1 (2.44%) Agile Software Development
8 1 (2.44%) Asset Management
8 1 (2.44%) Logistics
8 1 (2.44%) Migration
8 1 (2.44%) Supply Chain Management
Programming Languages
1 14 (34.15%) SQL
2 1 (2.44%) C
Qualifications
1 16 (39.02%) Microsoft Certification
2 12 (29.27%) Degree
3 10 (24.39%) MCDST
4 7 (17.07%) Citrix Certification
5 5 (12.20%) CCNA
5 5 (12.20%) Cisco Certification
5 5 (12.20%) MCSE
6 4 (9.76%) ITIL Certification
6 4 (9.76%) MCP
6 4 (9.76%) MCSA
7 3 (7.32%) MOS
8 2 (4.88%) MCITP
8 2 (4.88%) MCTS
Quality Assurance & Compliance
1 14 (34.15%) SLA
System Software
1 30 (73.17%) Active Directory
2 6 (14.63%) XenApp
3 3 (7.32%) Hyper-V
3 3 (7.32%) XenDesktop
4 2 (4.88%) VMware Infrastructure
5 1 (2.44%) Terminal Services
Systems Management
1 7 (17.07%) Norton AntiVirus
2 6 (14.63%) SCCM
3 3 (7.32%) Systems Management Server (SMS)
4 2 (4.88%) DameWare
4 2 (4.88%) SCOM
4 2 (4.88%) Symantec Enterprise Vault
5 1 (2.44%) AirWatch
5 1 (2.44%) SCSM
Vendors
1 28 (68.29%) Microsoft
2 17 (41.46%) Citrix
3 9 (21.95%) Symantec
4 7 (17.07%) Intel Security
4 7 (17.07%) Remedy
5 4 (9.76%) Cisco
6 3 (7.32%) Altiris
6 3 (7.32%) AppSense
6 3 (7.32%) Hummingbird
6 3 (7.32%) Interwoven
6 3 (7.32%) VMware
7 1 (2.44%) Adobe
7 1 (2.44%) Apple
7 1 (2.44%) BMC
7 1 (2.44%) HP
7 1 (2.44%) LANDesk
7 1 (2.44%) NetIQ
7 1 (2.44%) Quark
Lancashire
Edward Carter Solutions
Salary: £25,000 per year plus excellent package and benefits
Posted: 13 days ago
North West
Maxegan
Salary: From £23,000 to £25,000 per annum + Bonus, Benefits and On Call Allowa
Posted: 16 days ago