The first table below looks at the demand for the 2nd Line Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 235 237 219
Rank change year-on-year
+2 -18
Permanent jobs requiring a 2nd Line Support Analyst 21 17 17
As % of all permanent IT jobs located in the North West 0.29% 0.23% 0.24%
As % of the Job Titles category 0.31% 0.24% 0.25%
Number of salaries quoted 19 15 16
Average salary £22,500 £22,500 £22,000
Average salary % change year-on-year
- +2.27%
90% offered a salary of more than £19,500 £18,000 £20,000
10% offered a salary of more than £25,600 £27,500 £24,000
UK excluding London average salary £23,500 £24,500 £24,000
% change year-on-year
-4.08% +2.08%
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6842 6993 6875
As % of all permanent IT jobs located in the North West 95.24% 95.27% 96.40%
Number of salaries quoted 5547 5863 6086
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £24,500 £24,000 £22,500
10% offered a salary of more than £52,500 £50,000 £51,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support Analyst
England

2nd Line Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the North West

2nd Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the North West region.

2nd Line Support Analyst Salary Trend in the North West

2nd Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the North West region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester +7 10 £22,500 - 4
Lancashire +10 6 £19,500 -29.09%
Cheshire -1 5 £24,750 +37.50% 1
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 18 April 2014, IT jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 31 (68.89%) Windows
2 24 (53.33%) MS Office
3 23 (51.11%) Active Directory
4 20 (44.44%) Microsoft
5 19 (42.22%) Windows XP
6 17 (37.78%) ITIL
7 16 (35.56%) Windows 7
8 12 (26.67%) LAN
8 12 (26.67%) WAN
9 11 (24.44%) SLA
9 11 (24.44%) Dell
9 11 (24.44%) MCP
9 11 (24.44%) McAfee
10 10 (22.22%) Windows Server 2003
10 10 (22.22%) VMware
11 9 (20.00%) Wi-Fi
11 9 (20.00%) MS Excel
11 9 (20.00%) Citrix
11 9 (20.00%) Windows Server 2008
12 8 (17.78%) TCP/IP
13 6 (13.33%) Avaya
13 6 (13.33%) Blackberry
13 6 (13.33%) SQL
14 5 (11.11%) VPN
14 5 (11.11%) Microsoft Certification
14 5 (11.11%) Office 365
14 5 (11.11%) Problem Management
15 4 (8.89%) Android
15 4 (8.89%) Incident Management
15 4 (8.89%) MCITP

2nd Line Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 18 April 2014, IT jobs across the North West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.89%) MS Exchange
2 2 (4.44%) TPMS
2 2 (4.44%) Lync
2 2 (4.44%) IIS
3 1 (2.22%) SharePoint
3 1 (2.22%) Blackberry Enterprise Server
3 1 (2.22%) Exchange Server 2010
3 1 (2.22%) Exchange Server 2003
3 1 (2.22%) Exchange Server 2007
Applications
1 24 (53.33%) MS Office
2 9 (20.00%) MS Excel
3 1 (2.22%) MS Visio
3 1 (2.22%) MS PowerPoint
Business Applications
1 1 (2.22%) Dynamics CRM
Cloud Services
1 5 (11.11%) Office 365
Communications & Networking
1 12 (26.67%) LAN
1 12 (26.67%) WAN
2 9 (20.00%) Wi-Fi
3 8 (17.78%) TCP/IP
4 5 (11.11%) VPN
5 4 (8.89%) Firewall
5 4 (8.89%) Broadband
6 3 (6.67%) DNS
6 3 (6.67%) Internet
6 3 (6.67%) SAN
7 2 (4.44%) DHCP
8 1 (2.22%) Intrusion Detection
Database & Business Intelligence
1 2 (4.44%) SQL Server
2 1 (2.22%) Crystal Reports
2 1 (2.22%) SQL Server 2008
2 1 (2.22%) SQL Server Reporting Services
General
1 3 (6.67%) Finance
2 1 (2.22%) Manufacturing
2 1 (2.22%) Publishing
2 1 (2.22%) Retail
2 1 (2.22%) French Language
Libraries, Frameworks & Software Standards
1 1 (2.22%) .NET
1 1 (2.22%) .NET Framework
Miscellaneous
1 6 (13.33%) Blackberry
2 2 (4.44%) iPhone
2 2 (4.44%) Smartphone
2 2 (4.44%) iPad
3 1 (2.22%) Computer Science
3 1 (2.22%) Statistics
Operating Systems
1 31 (68.89%) Windows
2 19 (42.22%) Windows XP
3 16 (35.56%) Windows 7
4 10 (22.22%) Windows Server 2003
5 9 (20.00%) Windows Server 2008
6 4 (8.89%) Android
6 4 (8.89%) Windows Mobile
6 4 (8.89%) Apple iOS
7 2 (4.44%) Windows 8
8 1 (2.22%) Linux
8 1 (2.22%) Windows Server 2012
Processes & Methodologies
1 17 (37.78%) ITIL
2 5 (11.11%) Problem Management
3 4 (8.89%) Incident Management
4 3 (6.67%) Service Management
5 2 (4.44%) Service Desk Management
5 2 (4.44%) Project Management
6 1 (2.22%) CRM
6 1 (2.22%) ITSM
6 1 (2.22%) Technical Analysis
6 1 (2.22%) Root Cause Analysis
6 1 (2.22%) Logistics
6 1 (2.22%) Data Analysis
Programming Languages
1 6 (13.33%) SQL
2 1 (2.22%) C#
2 1 (2.22%) VB
Qualifications
1 11 (24.44%) MCP
2 5 (11.11%) Microsoft Certification
3 4 (8.89%) MCITP
3 4 (8.89%) CCNA
3 4 (8.89%) CCA
3 4 (8.89%) Citrix Certification
3 4 (8.89%) Cisco Certification
4 3 (6.67%) MCSE
4 3 (6.67%) MCSA
4 3 (6.67%) MCTS
4 3 (6.67%) VMware Certified Professional (VCP)
5 2 (4.44%) Degree
6 1 (2.22%) ITIL Certification
Quality Assurance & Compliance
1 11 (24.44%) SLA
System Software
1 23 (51.11%) Active Directory
2 4 (8.89%) Hyper-V
3 3 (6.67%) VMware Infrastructure
4 2 (4.44%) VMware Server
4 2 (4.44%) XenApp
4 2 (4.44%) XenDesktop
Systems Management
1 4 (8.89%) Backup Exec
2 3 (6.67%) SCCM
2 3 (6.67%) SCOM
3 1 (2.22%) Norton AntiVirus
3 1 (2.22%) Nagios
Vendors
1 20 (44.44%) Microsoft
2 11 (24.44%) Dell
2 11 (24.44%) McAfee
3 10 (22.22%) VMware
4 9 (20.00%) Citrix
5 6 (13.33%) Avaya
6 4 (8.89%) Symantec
6 4 (8.89%) Cisco
7 3 (6.67%) HP
7 3 (6.67%) Sophos
8 1 (2.22%) Sun
8 1 (2.22%) Wyse
8 1 (2.22%) Salesforce.com
8 1 (2.22%) LANDesk
Salford, Lancashire
Senitor Associates
Salary: £26000 per annum + training
Posted: 4 days ago
Bolton
DP Connect
Salary: £18000 - £24000 per annum + Excellent Benefits
Posted: 6 days ago
Cheshire
OCC Computer personnel
Salary: 20000-25000 Per Annum c. 25k + bens
Posted: 20 days ago