The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 487 469 458
Rank change year-on-year
-18 -11
Contract jobs requiring a 2nd Line Support Analyst 92 82 76
As % of all contract IT jobs located in England 0.19% 0.18% 0.17%
As % of the Job Titles category 0.20% 0.19% 0.18%
Number of daily rates quoted 43 36 26
Average daily rate
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£180 £150 £173
Average daily rate % change year-on-year
+20.00% -13.04%
90% offered a daily rate of more than £129 £120 £111
10% offered a daily rate of more than £270 £212 £220
UK excluding London average daily rate £165 £140 £170
% change year-on-year
+17.85% -17.64%
Number of hourly rates quoted 26 28 26
Average hourly rate £17.50 £15.75 £14.75
Average hourly rate % change year-on-year
+11.11% +6.77%
90% offered a hourly rate of more than £13.69 £12.05 £11.44
10% offered a hourly rate of more than £22.00 £20.00 £20.00
UK excluding London average hourly rate £16.50 £15.38 £13.25
% change year-on-year
+7.31% +16.03%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45626 43383 41175
As % of all contract IT jobs located in England 92.03% 92.64% 93.01%
Number of daily rates quoted 29592 26643 23710
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £230 £229 £230
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1873 1913 2427
Average hourly rate £16.16 £17.50 £19.00
Average hourly rate % change year-on-year
-7.65% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.80 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 24 December 2014.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +10 46 £178 +10.07% 4
South East -31 13 £140 +3.70% 5
West Midlands -2 9 £188 -11.76% 2
Yorkshire -5 8 £231 +65.17% 1
South West -24 8 £288 -
East of England -9 5 £128 -25.00%
East Midlands +9 2 £238 +90.00% 1
North West - 1 - - 1
North East - - - -
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 126 (72.41%) Windows
2 93 (53.45%) Active Directory
3 67 (38.51%) Microsoft
4 66 (37.93%) Windows 7
5 57 (32.76%) MS Office
6 38 (21.84%) ITIL
7 35 (20.11%) Citrix
8 32 (18.39%) Windows Server 2008
9 29 (16.67%) Windows XP
10 28 (16.09%) MS Excel
11 27 (15.52%) MS Exchange
11 27 (15.52%) Windows Server 2003
12 26 (14.94%) VMware
13 25 (14.37%) Blackberry
14 19 (10.92%) Cisco
15 18 (10.34%) TCP/IP
15 18 (10.34%) Finance
16 16 (9.20%) SLA
16 16 (9.20%) Microsoft Certification
17 15 (8.62%) DNS
17 15 (8.62%) WAN
17 15 (8.62%) LAN
18 14 (8.05%) SQL
18 14 (8.05%) SQL Server
19 13 (7.47%) Linux
19 13 (7.47%) DHCP
20 12 (6.90%) VMware Infrastructure
20 12 (6.90%) XenApp
20 12 (6.90%) Analytical Skills
21 11 (6.32%) Windows 8

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (15.52%) MS Exchange
2 8 (4.60%) Blackberry Enterprise Server
3 7 (4.02%) Lync
4 6 (3.45%) Exchange Server 2007
4 6 (3.45%) IBM Notes
5 4 (2.30%) Exchange Server 2003
5 4 (2.30%) Exchange Server 2010
6 3 (1.72%) IIS
6 3 (1.72%) Lotus Domino
6 3 (1.72%) Apache
7 2 (1.15%) SharePoint
7 2 (1.15%) Office Communications Server
8 1 (0.57%) WorkSite
Applications
1 57 (32.76%) MS Office
2 28 (16.09%) MS Excel
3 5 (2.87%) MS Visio
4 4 (2.30%) Adobe Creative Suite
5 2 (1.15%) MS PowerPoint
5 2 (1.15%) Final Cut Pro
Business Applications
1 1 (0.57%) Dynamics CRM
1 1 (0.57%) Dynamics GP
1 1 (0.57%) Cerner Millennium
Cloud Services
1 3 (1.72%) SaaS
2 1 (0.57%) Office 365
Communications & Networking
1 18 (10.34%) TCP/IP
2 15 (8.62%) DNS
2 15 (8.62%) LAN
2 15 (8.62%) WAN
3 13 (7.47%) DHCP
4 10 (5.75%) Firewall
5 8 (4.60%) VPN
6 5 (2.87%) Wireless
7 4 (2.30%) VoIP
7 4 (2.30%) Broadband
8 3 (1.72%) Wi-Fi
9 2 (1.15%) ISDN
9 2 (1.15%) PSTN
9 2 (1.15%) ADSL
9 2 (1.15%) Internet
9 2 (1.15%) MPLS
10 1 (0.57%) DSL
10 1 (0.57%) 3G
10 1 (0.57%) SAN
Database & Business Intelligence
1 14 (8.05%) SQL Server
2 3 (1.72%) MySQL
3 1 (0.57%) PostgreSQL
3 1 (0.57%) Oracle Database
Development Applications
1 1 (0.57%) Team Foundation Server
General
1 18 (10.34%) Finance
2 5 (2.87%) Law
2 5 (2.87%) Legal
3 4 (2.30%) Retail
4 3 (1.72%) Telecoms
4 3 (1.72%) Banking
5 1 (0.57%) French Language
5 1 (0.57%) Manufacturing
5 1 (0.57%) Advertising
Libraries, Frameworks & Software Standards
1 2 (1.15%) HTML
2 1 (0.57%) XML
2 1 (0.57%) ActiveX
2 1 (0.57%) X-Windows
2 1 (0.57%) Application Packaging
2 1 (0.57%) Corona SDK
Miscellaneous
1 25 (14.37%) Blackberry
2 12 (6.90%) Analytical Skills
3 8 (4.60%) NHS
4 6 (3.45%) iPhone
5 5 (2.87%) iPad
6 2 (1.15%) Statistics
6 2 (1.15%) Video Conferencing
6 2 (1.15%) Smartphone
7 1 (0.57%) Pocket PC
7 1 (0.57%) Derivative
7 1 (0.57%) Thin Client
7 1 (0.57%) Foreign Exchange (FX)
7 1 (0.57%) EPoS
7 1 (0.57%) Wiki
7 1 (0.57%) Fat Client
Operating Systems
1 126 (72.41%) Windows
2 66 (37.93%) Windows 7
3 32 (18.39%) Windows Server 2008
4 29 (16.67%) Windows XP
5 27 (15.52%) Windows Server 2003
6 13 (7.47%) Linux
7 11 (6.32%) Windows 8
8 10 (5.75%) Android
9 7 (4.02%) Windows 2000
10 6 (3.45%) Mac OS X
11 5 (2.87%) Ubuntu
11 5 (2.87%) Windows Server 2012
11 5 (2.87%) CentOS
12 4 (2.30%) Apple iOS
12 4 (2.30%) UNIX
13 3 (1.72%) Windows Vista
14 2 (1.15%) Windows Phone
15 1 (0.57%) Windows 2000 Server
15 1 (0.57%) Windows NT
15 1 (0.57%) HPUX
Processes & Methodologies
1 38 (21.84%) ITIL
2 6 (3.45%) Incident Management
3 5 (2.87%) Configuration Management
4 4 (2.30%) Service Management
5 3 (1.72%) Business Intelligence
5 3 (1.72%) Migration
6 2 (1.15%) ERP
6 2 (1.15%) Workflow
6 2 (1.15%) Service Delivery
6 2 (1.15%) Stakeholder Engagement
6 2 (1.15%) ITIL V2
6 2 (1.15%) Problem Management
6 2 (1.15%) Knowledge Management
7 1 (0.57%) Time Management
7 1 (0.57%) Continuous Improvement
7 1 (0.57%) Root Cause Analysis
7 1 (0.57%) Cyber Security
7 1 (0.57%) Email Migration
7 1 (0.57%) Data Privacy
7 1 (0.57%) Change Management
Programming Languages
1 14 (8.05%) SQL
2 4 (2.30%) Python
3 3 (1.72%) C
3 3 (1.72%) Java
4 2 (1.15%) JavaScript
4 2 (1.15%) C++
5 1 (0.57%) PowerShell
Qualifications
1 16 (9.20%) Microsoft Certification
2 10 (5.75%) SC Cleared
2 10 (5.75%) Security Cleared
3 9 (5.17%) MCSE
4 7 (4.02%) MCP
4 7 (4.02%) DV Cleared
5 4 (2.30%) Cisco Certification
6 2 (1.15%) Avaya Certification
6 2 (1.15%) CNA
6 2 (1.15%) CNE
6 2 (1.15%) Novell Certification
7 1 (0.57%) ITIL Certification
7 1 (0.57%) Degree
Quality Assurance & Compliance
1 16 (9.20%) SLA
System Software
1 93 (53.45%) Active Directory
2 12 (6.90%) VMware Infrastructure
2 12 (6.90%) XenApp
3 4 (2.30%) Hyper-V
4 3 (1.72%) XenServer
5 2 (1.15%) Forefront TMG
5 2 (1.15%) ISA Server
5 2 (1.15%) Citrix Presentation Server
6 1 (0.57%) XenDesktop
Systems Management
1 10 (5.75%) WSUS
1 10 (5.75%) SCCM
2 5 (2.87%) Backup Exec
3 3 (1.72%) Norton AntiVirus
4 2 (1.15%) OpenView Configuration Management
4 2 (1.15%) SCOM
5 1 (0.57%) Puppet
5 1 (0.57%) Nagios
Vendors
1 67 (38.51%) Microsoft
2 35 (20.11%) Citrix
3 26 (14.94%) VMware
4 19 (10.92%) Cisco
5 10 (5.75%) HP
6 8 (4.60%) Symantec
7 7 (4.02%) Adobe
7 7 (4.02%) Apple
8 6 (3.45%) Lotus
8 6 (3.45%) Avaya
8 6 (3.45%) Splunk
9 5 (2.87%) Remedy
10 4 (2.30%) McAfee
10 4 (2.30%) Wyse
10 4 (2.30%) Red Hat
10 4 (2.30%) ServiceNow
11 3 (1.72%) AppSense
11 3 (1.72%) LANDesk
12 2 (1.15%) Google
12 2 (1.15%) Barracuda Networks
High Wycombe, Buckinghamshire
Ashdown IT
Rate: £150 per day
Posted: 4 days ago
London
Pertemps ERP
Rate: £275 - £300 per day all inclusive
Posted: 9 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Rate: From £12.60 to £15 per hour
Posted: 11 days ago
Blackpool
Interquest - IQ ESM
Rate: £230 per day
Posted: 26 days ago