The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 490 480 458
Rank change year-on-year
-10 -22
Contract jobs requiring a 2nd Line Support Analyst 82 73 122
As % of all contract IT jobs located in England 0.16% 0.15% 0.23%
As % of the Job Titles category 0.18% 0.16% 0.24%
Number of daily rates quoted 37 15 44
Average daily rate
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of your Daily Rate
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£160 £155 £200
Average daily rate % change year-on-year
+3.22% -22.50%
90% offered a daily rate of more than £110 £120 £125
10% offered a daily rate of more than £252 £200 £225
UK excluding London average daily rate £141 £165 £180
% change year-on-year
-14.39% -8.33%
Number of hourly rates quoted 27 37 46
Average hourly rate £17.00 £16.00 £15.50
Average hourly rate % change year-on-year
+6.25% +3.22%
90% offered a hourly rate of more than £10.36 £12.50 £12.50
10% offered a hourly rate of more than £21.25 £21.60 £21.75
UK excluding London average hourly rate £16.50 £15.00 £15.00
% change year-on-year
+10.00% -
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46778 44742 49913
As % of all contract IT jobs located in England 91.00% 92.82% 92.94%
Number of daily rates quoted 29097 27301 28553
Average daily rate £400 £400 £392
Average daily rate % change year-on-year
- +2.17%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 1872 1954 2464
Average hourly rate £16.50 £17.00 £19.00
Average hourly rate % change year-on-year
-2.94% -10.52%
90% offered a hourly rate of more than £10.50 £11.00 £11.34
10% offered a hourly rate of more than £39.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 17 September 2014.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 17 September 2014.

2nd Line Support Analyst Hourly Rate Histogram in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +11 27 £175 +4.47% 6
South East +2 25 £120 -31.42% 10
West Midlands -12 9 £163 - 4
East of England -18 7 £168 +59.52% 3
East Midlands +7 4 £215 -
North West 0 4 £153 +8.92% 2
Yorkshire +3 3 £245 - 1
South West -24 3 £110 - 2
North East -31 1 £273 -
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 17 September 2014, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 149 (80.11%) Windows
2 117 (62.90%) Active Directory
3 91 (48.92%) Windows 7
4 78 (41.94%) Microsoft
5 72 (38.71%) MS Office
6 50 (26.88%) MS Exchange
7 48 (25.81%) ITIL
8 47 (25.27%) Windows XP
9 45 (24.19%) Citrix
10 42 (22.58%) MS Excel
11 31 (16.67%) Windows Server 2008
11 31 (16.67%) Blackberry
12 28 (15.05%) Cisco
13 24 (12.90%) VMware
14 23 (12.37%) SLA
15 22 (11.83%) Windows Server 2003
16 19 (10.22%) Finance
17 17 (9.14%) Wireless
17 17 (9.14%) Exchange Server 2010
18 16 (8.60%) VPN
18 16 (8.60%) HP
19 14 (7.53%) DNS
19 14 (7.53%) TCP/IP
19 14 (7.53%) LAN
19 14 (7.53%) WAN
19 14 (7.53%) Firewall
20 13 (6.99%) Microsoft Certification
20 13 (6.99%) MCP
21 12 (6.45%) Security Cleared
21 12 (6.45%) VMware Infrastructure

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 17 September 2014, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (26.88%) MS Exchange
2 17 (9.14%) Exchange Server 2010
3 11 (5.91%) IBM Notes
3 11 (5.91%) Exchange Server 2007
4 10 (5.38%) Exchange Server 2003
5 8 (4.30%) Blackberry Enterprise Server
6 7 (3.76%) SharePoint
7 3 (1.61%) Lotus Domino
8 1 (0.54%) Exchange Server 2013
8 1 (0.54%) SharePoint 2010
8 1 (0.54%) Lync
Applications
1 72 (38.71%) MS Office
2 42 (22.58%) MS Excel
3 6 (3.23%) MS Visio
4 5 (2.69%) MS PowerPoint
5 1 (0.54%) MS Project
Business Applications
1 3 (1.61%) Cerner Millennium
2 1 (0.54%) Dynamics AX
2 1 (0.54%) Dynamics GP
2 1 (0.54%) assyst
Cloud Services
1 5 (2.69%) Office 365
2 3 (1.61%) SaaS
Communications & Networking
1 17 (9.14%) Wireless
2 16 (8.60%) VPN
3 14 (7.53%) DNS
3 14 (7.53%) TCP/IP
3 14 (7.53%) LAN
3 14 (7.53%) WAN
3 14 (7.53%) Firewall
4 10 (5.38%) DHCP
5 9 (4.84%) VoIP
6 6 (3.23%) Internet
7 5 (2.69%) Cisco ASA
8 4 (2.15%) Broadband
9 3 (1.61%) SAN
10 2 (1.08%) ISDN
10 2 (1.08%) PSTN
10 2 (1.08%) Intranet
10 2 (1.08%) 3G
10 2 (1.08%) MPLS
10 2 (1.08%) Cisco IOS
11 1 (0.54%) Structured Cabling
Database & Business Intelligence
1 12 (6.45%) SQL Server
2 7 (3.76%) SQL Server 2008
3 2 (1.08%) SQL Server 2005
4 1 (0.54%) QlikView
4 1 (0.54%) Big Data
4 1 (0.54%) PostgreSQL
Development Applications
1 3 (1.61%) MSI
2 2 (1.08%) InstallShield
General
1 19 (10.22%) Finance
2 5 (2.69%) Law
3 4 (2.15%) Retail
4 3 (1.61%) Banking
4 3 (1.61%) Publishing
5 2 (1.08%) Telecoms
6 1 (0.54%) French Language
6 1 (0.54%) Pharmaceutical
6 1 (0.54%) Financial Institution
6 1 (0.54%) Legal
6 1 (0.54%) Manufacturing
6 1 (0.54%) Advertising
Libraries, Frameworks & Software Standards
1 4 (2.15%) HTML
2 3 (1.61%) XML
3 1 (0.54%) Application Packaging
3 1 (0.54%) X-Windows
3 1 (0.54%) ActiveX
Miscellaneous
1 31 (16.67%) Blackberry
2 7 (3.76%) iPad
3 5 (2.69%) iPhone
3 5 (2.69%) Handset
4 4 (2.15%) NHS
4 4 (2.15%) Video Conferencing
4 4 (2.15%) Smartphone
4 4 (2.15%) Analytical Skills
5 3 (1.61%) Fat Client
5 3 (1.61%) Thin Client
6 2 (1.08%) Client/Server
7 1 (0.54%) Data Integration
7 1 (0.54%) EqualLogic
7 1 (0.54%) Wiki
7 1 (0.54%) Derivative
7 1 (0.54%) Clustering
7 1 (0.54%) Foreign Exchange (FX)
Operating Systems
1 149 (80.11%) Windows
2 91 (48.92%) Windows 7
3 47 (25.27%) Windows XP
4 31 (16.67%) Windows Server 2008
5 22 (11.83%) Windows Server 2003
6 11 (5.91%) Linux
6 11 (5.91%) Windows 8
7 8 (4.30%) Windows Vista
8 6 (3.23%) Mac OS X
9 5 (2.69%) Windows 2000
10 4 (2.15%) Windows Server 2012
10 4 (2.15%) Apple iOS
10 4 (2.15%) Android
10 4 (2.15%) CentOS
11 3 (1.61%) Windows 2000 Server
11 3 (1.61%) Ubuntu
11 3 (1.61%) Windows Mobile
12 2 (1.08%) UNIX
12 2 (1.08%) Windows NT
12 2 (1.08%) Windows Phone
Processes & Methodologies
1 48 (25.81%) ITIL
2 9 (4.84%) Migration
3 8 (4.30%) Service Management
4 7 (3.76%) Asset Management
5 6 (3.23%) Incident Management
6 5 (2.69%) Capacity Planning
6 5 (2.69%) Change Control
6 5 (2.69%) Configuration Management
7 3 (1.61%) Time Management
7 3 (1.61%) ITIL V3
7 3 (1.61%) Workflow
7 3 (1.61%) ITSM
7 3 (1.61%) CRM
8 2 (1.08%) ERP
8 2 (1.08%) Service Delivery
8 2 (1.08%) Change Management
8 2 (1.08%) BCP
8 2 (1.08%) Project Management
8 2 (1.08%) Document Management
8 2 (1.08%) ITIL V2
Programming Languages
1 5 (2.69%) Java
2 3 (1.61%) Python
2 3 (1.61%) C
2 3 (1.61%) SQL
3 2 (1.08%) JavaScript
4 1 (0.54%) PowerShell
Qualifications
1 13 (6.99%) Microsoft Certification
1 13 (6.99%) MCP
2 12 (6.45%) Security Cleared
3 11 (5.91%) SC Cleared
4 9 (4.84%) MCSE
5 6 (3.23%) DV Cleared
6 4 (2.15%) ITIL Certification
7 3 (1.61%) MCTS
7 3 (1.61%) Cisco Certification
7 3 (1.61%) MCSA
8 2 (1.08%) Avaya Certification
9 1 (0.54%) ITIL Foundation Certificate
9 1 (0.54%) Degree
9 1 (0.54%) A+ Certification
Quality Assurance & Compliance
1 23 (12.37%) SLA
2 1 (0.54%) QA
System Software
1 117 (62.90%) Active Directory
2 12 (6.45%) VMware Infrastructure
3 7 (3.76%) Hyper-V
4 5 (2.69%) XenApp
4 5 (2.69%) Terminal Services
5 4 (2.15%) VMware ESX
5 4 (2.15%) vSphere
6 3 (1.61%) Microsoft App-V
7 1 (0.54%) Citrix Presentation Server
7 1 (0.54%) XenServer
7 1 (0.54%) XenDesktop
7 1 (0.54%) Terminal Server
Systems Management
1 11 (5.91%) SCCM
2 5 (2.69%) WSUS
3 3 (1.61%) Backup Exec
3 3 (1.61%) Norton AntiVirus
4 2 (1.08%) Systems Management Server (SMS)
5 1 (0.54%) SCOM
5 1 (0.54%) Puppet
5 1 (0.54%) MIMEsweeper
5 1 (0.54%) OpenView Configuration Management
5 1 (0.54%) Nagios
5 1 (0.54%) DameWare
5 1 (0.54%) Cisco IPCC
Vendors
1 78 (41.94%) Microsoft
2 45 (24.19%) Citrix
3 28 (15.05%) Cisco
4 24 (12.90%) VMware
5 16 (8.60%) HP
6 11 (5.91%) Lotus
7 10 (5.38%) Avaya
8 8 (4.30%) Dell
8 8 (4.30%) Symantec
9 7 (3.76%) Apple
10 6 (3.23%) McAfee
11 5 (2.69%) Remedy
12 4 (2.15%) Sophos
12 4 (2.15%) Altiris
12 4 (2.15%) Splunk
13 3 (1.61%) ServiceNow
13 3 (1.61%) Bloomberg
13 3 (1.61%) Wyse
13 3 (1.61%) Cerner
14 2 (1.08%) Intel
Greater Manchester
Marcus Donald People
Rate: £13 to £16 per hour
Posted: 1 hour ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £15.00 - £22.50 per hour
Posted: 2 days ago
Reading, Berkshire
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Rate: £17.00 per hour
Posted: 4 days ago
North London
Venturi
Rate: £12 - £17 per hour
Posted: 5 days ago
City of London
Reed Technology - UK Posting Account
Rate: £10 - £13 per hour
Posted: 11 days ago