The statistics below represent IT contracts advertised across the England region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 21 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
21 Jan 2017
Same period 2016 Same period 2015
Second Line Support Analyst
UK / England
Rank 487 495 469
Rank change year-on-year
+8 -26
Contract jobs requiring a 2nd Line Support Analyst 83 97 112
As % of all contract IT jobs located in England 0.20% 0.21% 0.24%
As % of the Job Titles category 0.21% 0.22% 0.26%
Number of daily rates quoted 55 58 60
Median daily rate £170 £175 £173
Median daily rate % change year-on-year
-2.85% +1.44%
90% offered a daily rate of more than £130 £119 £130
10% offered a daily rate of more than £250 £300 £275
UK excluding London median daily rate £150 £160 £175
% change year-on-year
-6.25% -8.57%
Number of hourly rates quoted 9 18 30
Median hourly rate £14.50 £15.75 £16.75
Median hourly rate % change year-on-year
-7.93% -5.97%
90% offered a hourly rate of more than £12.40 £9.00 £12.50
10% offered a hourly rate of more than £53.40 £25.75 £22.00
UK excluding London median hourly rate £15.91 £16.50 £15.00
% change year-on-year
-3.57% +10.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
38632 44173 43901
As % of all contract IT jobs located in England 94.71% 94.89% 94.66%
Number of daily rates quoted 25327 28502 28056
Median daily rate £425 £420 £400
Median daily rate % change year-on-year
+1.19% +5.00%
90% offered a daily rate of more than £255 £260 £238
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 1325 1597 1772
Median hourly rate £18.75 £17.50 £16.50
Median hourly rate % change year-on-year
+7.14% +6.06%
90% offered a hourly rate of more than £11.13 £10.50 £10.50
10% offered a hourly rate of more than £45.00 £47.50 £37.50
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

2nd Line Support Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 21 January 2017.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 21 January 2017.

2nd Line Support Analyst Hourly Rate Histogram in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 21 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +11 46 £175 +2.94% 4
South East +14 10 £250 -4.76% 9
East of England -8 9 £154 -41.42% 2
West Midlands +6 6 £135 -3.57% 3
North West +29 5 £150 +15.38%
East Midlands -1 3 £140 -12.50%
Yorkshire +15 2 - - 4
South West +13 2 £175 -
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 21 January 2017, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support Analyst in the job title.

1 166 (79.43%) Windows
2 120 (57.42%) Active Directory
3 90 (43.06%) Microsoft
4 84 (40.19%) MS Office
5 83 (39.71%) Windows 7
6 65 (31.10%) MS Excel
7 55 (26.32%) ITIL
8 39 (18.66%) MS Exchange
9 36 (17.22%) Blackberry
10 35 (16.75%) TCP/IP
11 34 (16.27%) Windows 10
11 34 (16.27%) SLA
12 33 (15.79%) VMware
13 30 (14.35%) Citrix
14 25 (11.96%) Problem Management
15 23 (11.00%) Cisco
16 22 (10.53%) Service Management
17 21 (10.05%) VMware Infrastructure
18 20 (9.57%) Windows Server
18 20 (9.57%) Mac OS X
19 18 (8.61%) Retail
19 18 (8.61%) Incident Management
20 17 (8.13%) ITIL Certification
21 16 (7.66%) Wireless
21 16 (7.66%) SQL
21 16 (7.66%) Degree
21 16 (7.66%) Law
22 15 (7.18%) Legal
22 15 (7.18%) Analytical Skills
22 15 (7.18%) vSphere

2nd Line Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (18.66%) MS Exchange
2 14 (6.70%) Blackberry Enterprise Server
3 13 (6.22%) Exchange Server 2010
4 11 (5.26%) Exchange Server 2007
5 7 (3.35%) Exchange Server 2013
5 7 (3.35%) IBM Notes
6 5 (2.39%) IIS
6 5 (2.39%) SharePoint
7 4 (1.91%) Skype for Business
8 2 (0.96%) Exchange Server 2003
9 1 (0.48%) Apache
9 1 (0.48%) CMS
9 1 (0.48%) SharePoint 2010
9 1 (0.48%) WebSphere
Applications
1 84 (40.19%) MS Office
2 65 (31.10%) MS Excel
3 5 (2.39%) MS PowerPoint
4 1 (0.48%) Acrobat
4 1 (0.48%) MS Visio
Business Applications
1 10 (4.78%) RMDS
2 1 (0.48%) Hyperion Planning
2 1 (0.48%) Lorenzo
2 1 (0.48%) Oracle 11i
2 1 (0.48%) Oracle Cash Management
2 1 (0.48%) Oracle EBS
2 1 (0.48%) Oracle EBS R12
2 1 (0.48%) Oracle Financials
2 1 (0.48%) Oracle General Ledger
2 1 (0.48%) Oracle iProcurement
2 1 (0.48%) Oracle Payables
2 1 (0.48%) Oracle Receivables
2 1 (0.48%) Visualfiles
Cloud Services
1 12 (5.74%) Office 365
2 1 (0.48%) Cloud Computing
2 1 (0.48%) GitHub
2 1 (0.48%) Microsoft Azure
Communications & Networking
1 35 (16.75%) TCP/IP
2 16 (7.66%) Wireless
3 10 (4.78%) DHCP
3 10 (4.78%) DNS
4 8 (3.83%) Internet
5 7 (3.35%) LAN
6 5 (2.39%) VPN
6 5 (2.39%) WAN
7 4 (1.91%) IP Telephony
8 3 (1.44%) Ethernet
8 3 (1.44%) Firewall
8 3 (1.44%) Network Security
8 3 (1.44%) SAN
8 3 (1.44%) Skype
9 2 (0.96%) LDAP
9 2 (0.96%) WebEx
9 2 (0.96%) Wi-Fi
10 1 (0.48%) ADSL
10 1 (0.48%) ATM
10 1 (0.48%) DECT
Database & Business Intelligence
1 14 (6.70%) SQL Server
2 2 (0.96%) BusinessObjects
3 1 (0.48%) BusinessObjects Business Intelligence
3 1 (0.48%) Crystal Reports
3 1 (0.48%) Electronic Patient Records
3 1 (0.48%) Essbase
3 1 (0.48%) SQL Server 2005
3 1 (0.48%) SQL Server 2008
Development Applications
1 2 (0.96%) JIRA
2 1 (0.48%) Jenkins
2 1 (0.48%) Sonatype Nexus
General
1 18 (8.61%) Retail
2 16 (7.66%) Law
3 15 (7.18%) Legal
4 14 (6.70%) Finance
5 10 (4.78%) Front Office
6 8 (3.83%) Telecoms
7 7 (3.35%) Banking
8 2 (0.96%) Automotive
8 2 (0.96%) German Language
8 2 (0.96%) Investment Banking
9 1 (0.48%) Aerospace
9 1 (0.48%) Back Office
9 1 (0.48%) Dutch Language
9 1 (0.48%) Financial Institution
9 1 (0.48%) French Language
9 1 (0.48%) Local Government
9 1 (0.48%) Manufacturing
9 1 (0.48%) Private Banking
9 1 (0.48%) Retail Banking
9 1 (0.48%) Spanish Language
Libraries, Frameworks & Software Standards
1 10 (4.78%) FIX Protocol
1 10 (4.78%) Rendezvous
2 1 (0.48%) MSMQ
2 1 (0.48%) Software Packaging
2 1 (0.48%) X-Windows
Miscellaneous
1 36 (17.22%) Blackberry
2 15 (7.18%) Analytical Skills
3 13 (6.22%) Driving Licence
4 11 (5.26%) Smartphone
5 10 (4.78%) Foreign Exchange (FX)
6 9 (4.31%) iPhone
7 8 (3.83%) Video Conferencing
8 7 (3.35%) iPad
8 7 (3.35%) NHS
9 5 (2.39%) Management Information System
10 4 (1.91%) Clustering
10 4 (1.91%) SCADA
11 3 (1.44%) Computer Science
12 2 (0.96%) Virtual Team
13 1 (0.48%) BYOD
13 1 (0.48%) Enterprise Software
13 1 (0.48%) Online Banking
13 1 (0.48%) Pocket PC
13 1 (0.48%) RSA SecurID
13 1 (0.48%) User Experience
Operating Systems
1 166 (79.43%) Windows
2 83 (39.71%) Windows 7
3 34 (16.27%) Windows 10
4 20 (9.57%) Mac OS X
4 20 (9.57%) Windows Server
5 14 (6.70%) Windows 8
6 13 (6.22%) Unix
6 13 (6.22%) Windows Server 2008
6 13 (6.22%) Windows XP
7 12 (5.74%) Apple iOS
8 10 (4.78%) Windows Server 2012
9 7 (3.35%) Windows Server 2003
10 6 (2.87%) Linux
11 5 (2.39%) Android
12 4 (1.91%) Windows Vista
13 3 (1.44%) Mac OS
13 3 (1.44%) Windows 2000
14 2 (0.96%) CentOS
14 2 (0.96%) Ubuntu
15 1 (0.48%) Windows Mobile
Processes & Methodologies
1 55 (26.32%) ITIL
2 25 (11.96%) Problem Management
3 22 (10.53%) Service Management
4 18 (8.61%) Incident Management
5 14 (6.70%) Root Cause Analysis
6 11 (5.26%) Service Delivery
7 10 (4.78%) Algorithmic Trading
7 10 (4.78%) Electronic Trading
7 10 (4.78%) Information Security
7 10 (4.78%) Market Making
8 7 (3.35%) Change Management
8 7 (3.35%) Migration
9 6 (2.87%) Asset Management
9 6 (2.87%) Software Deployment
10 5 (2.39%) ITIL V3
10 5 (2.39%) Knowledge Management
11 4 (1.91%) Network Load Balancing
11 4 (1.91%) Release Management
11 4 (1.91%) Time Management
12 3 (1.44%) Data Protection
Programming Languages
1 16 (7.66%) SQL
2 10 (4.78%) Python
3 5 (2.39%) PowerShell
4 2 (0.96%) VBScript
5 1 (0.48%) C#
5 1 (0.48%) PL/SQL
Qualifications
1 17 (8.13%) ITIL Certification
2 16 (7.66%) Degree
3 12 (5.74%) Security Cleared
4 9 (4.31%) MCP
4 9 (4.31%) Microsoft Certification
5 7 (3.35%) SC Cleared
6 3 (1.44%) MCSE
7 2 (0.96%) A+ Certification
7 2 (0.96%) BPSS Clearance
7 2 (0.96%) CCNA
7 2 (0.96%) Cisco Certification
7 2 (0.96%) MCITP
7 2 (0.96%) MCSA
8 1 (0.48%) DV Cleared
8 1 (0.48%) ECDL
8 1 (0.48%) NVQ Level 3
8 1 (0.48%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 34 (16.27%) SLA
2 2 (0.96%) Disclosure Scotland
3 1 (0.48%) HL7
3 1 (0.48%) QA
System Software
1 120 (57.42%) Active Directory
2 21 (10.05%) VMware Infrastructure
3 15 (7.18%) vSphere
4 14 (6.70%) Virtual Desktop
5 10 (4.78%) XenApp
6 5 (2.39%) Microsoft App-V
6 5 (2.39%) Terminal Services
7 4 (1.91%) Firmware
8 3 (1.44%) Virtual Machines
9 2 (0.96%) Hyper-V
9 2 (0.96%) VMware Server
9 2 (0.96%) XenServer
10 1 (0.48%) Citrix Presentation Server
10 1 (0.48%) Terminal Server
10 1 (0.48%) Virtual Servers
10 1 (0.48%) VMware ESXi
10 1 (0.48%) XenDesktop
Systems Management
1 14 (6.70%) SCCM
2 6 (2.87%) AirWatch
3 4 (1.91%) EdgeSight
3 4 (1.91%) SafeCom
3 4 (1.91%) Tivoli Storage Manager
4 3 (1.44%) Nagios
5 2 (0.96%) Backup Exec
5 2 (0.96%) DameWare
5 2 (0.96%) Grafana
6 1 (0.48%) BMC Marimba
6 1 (0.48%) Casper Suite
6 1 (0.48%) ITRS Geneos
6 1 (0.48%) McAfee ePO
6 1 (0.48%) Microsoft Data Protection Manager
6 1 (0.48%) Norton AntiVirus
6 1 (0.48%) SCOrch
6 1 (0.48%) ServiceCenter
6 1 (0.48%) SmoothWall
6 1 (0.48%) WhatsUp Gold
6 1 (0.48%) WSUS
Vendors
1 90 (43.06%) Microsoft
2 33 (15.79%) VMware
3 30 (14.35%) Citrix
4 23 (11.00%) Cisco
5 14 (6.70%) Oracle
6 13 (6.22%) LANDesk
7 12 (5.74%) Reuters
8 11 (5.26%) HP
9 10 (4.78%) Currenex
9 10 (4.78%) FXall
9 10 (4.78%) TIBCO
10 9 (4.31%) Dell
11 7 (3.35%) Apple
11 7 (3.35%) Lotus
12 6 (2.87%) Sophos
13 4 (1.91%) Altiris
13 4 (1.91%) IBM
13 4 (1.91%) ServiceNow
13 4 (1.91%) Sun
14 3 (1.44%) Splunk