The first table below looks at the demand for the 2nd Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 474 485 439
Rank change year-on-year
+11 -46
Contract jobs requiring a 2nd Line Support Analyst 88 69 123
As % of all contract IT jobs located in England 0.18% 0.15% 0.23%
As % of the Job Titles category 0.19% 0.16% 0.25%
Number of daily rates quoted 43 26 31
Average daily rate
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of your Daily Rate
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£153 £183 £180
Average daily rate % change year-on-year
-16.43% +1.38%
90% offered a daily rate of more than £106 £125 £116
10% offered a daily rate of more than £225 £210 £225
UK excluding London average daily rate £150 £175 £152
% change year-on-year
-14.28% +15.32%
Number of hourly rates quoted 26 30 57
Average hourly rate £17.07 £17.75 £17.50
Average hourly rate % change year-on-year
-3.83% +1.42%
90% offered a hourly rate of more than £11.60 £12.93 £13.15
10% offered a hourly rate of more than £22.00 £23.10 £20.00
UK excluding London average hourly rate £17.00 £15.50 £15.00
% change year-on-year
+9.67% +3.33%
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45617 43185 49090
As % of all contract IT jobs located in England 92.47% 92.64% 92.56%
Number of daily rates quoted 28196 25932 28031
Average daily rate £400 £400 £395
Average daily rate % change year-on-year
- +1.26%
90% offered a daily rate of more than £225 £238 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1837 1975 2545
Average hourly rate £16.50 £18.00 £19.50
Average hourly rate % change year-on-year
-8.33% -7.69%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.50 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
2nd Line Support Analyst
UK

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 29 July 2014.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 29 July 2014.

2nd Line Support Analyst Hourly Rate Histogram in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +4 41 £150 -21.05% 6
South East -13 19 £120 -41.46% 6
East of England -18 11 £158 +50.00% 1
West Midlands -11 5 £188 +31.57%
South West -31 4 £250 - 2
North West 0 3 £153 - 1
East Midlands -6 3 £190 - 4
North East - 1 £273 -
Yorkshire - 1 - - 6
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 29 July 2014, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 158 (81.03%) Windows
2 121 (62.05%) Active Directory
3 92 (47.18%) Windows 7
4 85 (43.59%) Microsoft
5 83 (42.56%) MS Office
6 62 (31.79%) ITIL
7 58 (29.74%) Windows XP
8 53 (27.18%) Citrix
9 50 (25.64%) MS Exchange
10 45 (23.08%) MS Excel
11 42 (21.54%) Blackberry
12 35 (17.95%) Windows Server 2008
13 27 (13.85%) Cisco
14 23 (11.79%) VMware
15 22 (11.28%) Windows Server 2003
16 20 (10.26%) Finance
17 18 (9.23%) DNS
17 18 (9.23%) SLA
18 17 (8.72%) VPN
18 17 (8.72%) Wireless
19 16 (8.21%) Exchange Server 2010
20 15 (7.69%) HP
21 14 (7.18%) TCP/IP
21 14 (7.18%) LAN
21 14 (7.18%) MCP
22 13 (6.67%) WAN
22 13 (6.67%) Blackberry Enterprise Server
22 13 (6.67%) VMware Infrastructure
23 11 (5.64%) Exchange Server 2003
23 11 (5.64%) Exchange Server 2007

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 29 July 2014, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (25.64%) MS Exchange
2 16 (8.21%) Exchange Server 2010
3 13 (6.67%) Blackberry Enterprise Server
4 11 (5.64%) IBM Notes
4 11 (5.64%) Exchange Server 2003
4 11 (5.64%) Exchange Server 2007
5 7 (3.59%) SharePoint
6 3 (1.54%) Lotus Domino
7 2 (1.03%) SharePoint 2010
7 2 (1.03%) Lync
8 1 (0.51%) WorkSite
8 1 (0.51%) CMS
8 1 (0.51%) Exchange Server 2013
Applications
1 83 (42.56%) MS Office
2 45 (23.08%) MS Excel
3 9 (4.62%) MS PowerPoint
4 3 (1.54%) MS Visio
5 1 (0.51%) MS Project
Business Applications
1 2 (1.03%) Cerner Millennium
2 1 (0.51%) assyst
2 1 (0.51%) Dynamics AX
Cloud Services
1 6 (3.08%) Office 365
2 3 (1.54%) Google Apps
Communications & Networking
1 18 (9.23%) DNS
2 17 (8.72%) VPN
2 17 (8.72%) Wireless
3 14 (7.18%) TCP/IP
3 14 (7.18%) LAN
4 13 (6.67%) WAN
5 9 (4.62%) VoIP
6 8 (4.10%) DHCP
6 8 (4.10%) Firewall
7 5 (2.56%) Cisco ASA
7 5 (2.56%) Internet
8 4 (2.05%) Cisco IOS
9 2 (1.03%) 3G
9 2 (1.03%) SAN
9 2 (1.03%) Intranet
9 2 (1.03%) Broadband
10 1 (0.51%) GPRS
10 1 (0.51%) Bluetooth
10 1 (0.51%) SMTP
10 1 (0.51%) MPLS
Database & Business Intelligence
1 10 (5.13%) SQL Server
2 7 (3.59%) SQL Server 2008
3 2 (1.03%) SQL Server 2005
4 1 (0.51%) QlikView
4 1 (0.51%) Big Data
Development Applications
1 3 (1.54%) MSI
2 2 (1.03%) InstallShield
General
1 20 (10.26%) Finance
2 11 (5.64%) Law
3 5 (2.56%) Legal
3 5 (2.56%) Retail
4 3 (1.54%) Telecoms
4 3 (1.54%) Publishing
5 2 (1.03%) Manufacturing
6 1 (0.51%) Advertising
6 1 (0.51%) Banking
6 1 (0.51%) Pharmaceutical
6 1 (0.51%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (1.54%) HTML
1 3 (1.54%) XML
2 1 (0.51%) Application Packaging
Miscellaneous
1 42 (21.54%) Blackberry
2 8 (4.10%) iPad
3 6 (3.08%) Handset
4 5 (2.56%) Smartphone
5 4 (2.05%) Video Conferencing
5 4 (2.05%) Client/Server
5 4 (2.05%) iPhone
6 3 (1.54%) NHS
6 3 (1.54%) Thin Client
6 3 (1.54%) Fat Client
7 1 (0.51%) Data Integration
7 1 (0.51%) Clustering
7 1 (0.51%) EqualLogic
Operating Systems
1 158 (81.03%) Windows
2 92 (47.18%) Windows 7
3 58 (29.74%) Windows XP
4 35 (17.95%) Windows Server 2008
5 22 (11.28%) Windows Server 2003
6 10 (5.13%) Windows Vista
7 8 (4.10%) Linux
7 8 (4.10%) Windows 8
8 6 (3.08%) Android
9 5 (2.56%) Mac OS X
10 4 (2.05%) Windows 2000
10 4 (2.05%) Apple iOS
10 4 (2.05%) Windows Server 2012
11 3 (1.54%) Windows 2000 Server
11 3 (1.54%) Windows Mobile
12 2 (1.03%) Windows NT
12 2 (1.03%) Windows Phone
13 1 (0.51%) Ubuntu
13 1 (0.51%) UNIX
13 1 (0.51%) CentOS
Processes & Methodologies
1 62 (31.79%) ITIL
2 9 (4.62%) Migration
3 8 (4.10%) Asset Management
3 8 (4.10%) Incident Management
4 7 (3.59%) Service Management
5 6 (3.08%) Document Management
6 5 (2.56%) Problem Management
6 5 (2.56%) Capacity Planning
6 5 (2.56%) ITIL V3
6 5 (2.56%) Change Control
7 4 (2.05%) Time Management
7 4 (2.05%) Software Deployment
8 3 (1.54%) Service Desk Management
8 3 (1.54%) Service Delivery
8 3 (1.54%) CRM
9 2 (1.03%) Change Management
9 2 (1.03%) Disaster Recovery
9 2 (1.03%) ITSM
9 2 (1.03%) Validation
9 2 (1.03%) BCP
Programming Languages
1 3 (1.54%) Java
2 2 (1.03%) SQL
2 2 (1.03%) C
3 1 (0.51%) Python
3 1 (0.51%) PowerShell
3 1 (0.51%) JavaScript
Qualifications
1 14 (7.18%) MCP
2 10 (5.13%) Microsoft Certification
3 7 (3.59%) ITIL Certification
3 7 (3.59%) MCSE
4 6 (3.08%) Security Cleared
5 5 (2.56%) SC Cleared
6 4 (2.05%) Degree
6 4 (2.05%) MCSA
7 3 (1.54%) MCTS
7 3 (1.54%) ITIL Foundation Certificate
8 2 (1.03%) DV Cleared
9 1 (0.51%) A+ Certification
9 1 (0.51%) Cisco Certification
Quality Assurance & Compliance
1 18 (9.23%) SLA
2 1 (0.51%) QA
System Software
1 121 (62.05%) Active Directory
2 13 (6.67%) VMware Infrastructure
3 7 (3.59%) Hyper-V
4 6 (3.08%) Terminal Services
5 4 (2.05%) VMware ESX
5 4 (2.05%) vSphere
6 3 (1.54%) Microsoft App-V
7 2 (1.03%) XenApp
8 1 (0.51%) XenServer
8 1 (0.51%) XenDesktop
8 1 (0.51%) Terminal Server
Systems Management
1 10 (5.13%) SCCM
2 4 (2.05%) Systems Management Server (SMS)
3 2 (1.03%) WSUS
4 1 (0.51%) SCOM
4 1 (0.51%) Symantec Endpoint Protection
4 1 (0.51%) Norton AntiVirus
4 1 (0.51%) MIMEsweeper
4 1 (0.51%) DameWare
4 1 (0.51%) Cisco IPCC
Vendors
1 85 (43.59%) Microsoft
2 53 (27.18%) Citrix
3 27 (13.85%) Cisco
4 23 (11.79%) VMware
5 15 (7.69%) HP
6 11 (5.64%) Lotus
6 11 (5.64%) Apple
7 8 (4.10%) Dell
8 6 (3.08%) Remedy
9 5 (2.56%) Sophos
9 5 (2.56%) Avaya
10 4 (2.05%) Altiris
11 3 (1.54%) Google
11 3 (1.54%) Wyse
11 3 (1.54%) SAP
11 3 (1.54%) Symantec
12 2 (1.03%) ServiceNow
12 2 (1.03%) Nortel
12 2 (1.03%) Cerner
12 2 (1.03%) CommVault
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