The statistics below represent IT contracts advertised across the England region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 2 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
2 Dec 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 488 477 468
Rank change year-on-year
-11 -9
Contract jobs requiring a 2nd Line Support Analyst 120 144 162
As % of all contract IT jobs located in England 0.26% 0.28% 0.31%
As % of the Job Titles category 0.27% 0.30% 0.33%
Number of daily rates quoted 74 73 74
Median daily rate £163 £160 £175
Median daily rate % change year-on-year
+1.56% -8.57%
90% offered a daily rate of more than £127 £116 £130
10% offered a daily rate of more than £261 £270 £256
UK excluding London median daily rate £150 £150 £170
% change year-on-year
- -11.76%
Number of hourly rates quoted 23 41 47
Median hourly rate £14.57 £15.00 £16.50
Median hourly rate % change year-on-year
-2.90% -9.09%
90% offered a hourly rate of more than £11.15 £9.00 £12.50
10% offered a hourly rate of more than £19.70 £20.00 £20.20
UK excluding London median hourly rate £14.57 £15.25 £15.00
% change year-on-year
-4.49% +1.66%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
43881 48249 49102
As % of all contract IT jobs located in England 94.60% 94.93% 93.02%
Number of daily rates quoted 28882 31225 31544
Median daily rate £425 £420 £400
Median daily rate % change year-on-year
+1.19% +5.00%
90% offered a daily rate of more than £250 £263 £225
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £396 £385 £375
% change year-on-year
+2.85% +2.66%
Number of hourly rates quoted 1524 1888 2056
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £43.50 £43.00 £37.50
UK excluding London median hourly rate £16.50 £17.00 £15.79
% change year-on-year
-2.94% +7.66%

2nd Line Support Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 2 December 2016.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 2 December 2016.

2nd Line Support Analyst Hourly Rate Histogram in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 2 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -24 51 £175 +9.37% 8
South East +23 21 £250 +42.85% 3
West Midlands -14 15 £135 -3.57% 2
Yorkshire +22 10 £115 - 3
South West +15 7 £170 +36.00% 1
North West +7 7 £150 +15.38% 2
East of England 0 7 £138 -38.88% 1
East Midlands -15 2 £150 +27.65% 2
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 2 December 2016, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support Analyst in the job title.

1 163 (73.76%) Windows
2 125 (56.56%) Active Directory
3 91 (41.18%) Microsoft
4 81 (36.65%) MS Office
5 74 (33.48%) Windows 7
6 61 (27.60%) MS Excel
7 50 (22.62%) ITIL
8 44 (19.91%) MS Exchange
9 32 (14.48%) SLA
10 30 (13.57%) Citrix
10 30 (13.57%) Blackberry
10 30 (13.57%) Windows Server
10 30 (13.57%) Windows 10
11 29 (13.12%) TCP/IP
12 25 (11.31%) Retail
13 24 (10.86%) VMware
14 23 (10.41%) Incident Management
14 23 (10.41%) Office 365
15 22 (9.95%) Problem Management
16 21 (9.50%) Windows Server 2008
16 21 (9.50%) Mac OS X
17 20 (9.05%) Service Management
18 18 (8.14%) SCCM
18 18 (8.14%) Analytical Skills
19 17 (7.69%) Exchange Server 2007
20 16 (7.24%) Degree
20 16 (7.24%) SQL
20 16 (7.24%) Windows 8
20 16 (7.24%) Exchange Server 2010
21 15 (6.79%) SQL Server

2nd Line Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (19.91%) MS Exchange
2 17 (7.69%) Exchange Server 2007
3 16 (7.24%) Exchange Server 2010
4 8 (3.62%) Exchange Server 2013
5 7 (3.17%) Blackberry Enterprise Server
5 7 (3.17%) IBM Notes
5 7 (3.17%) Skype for Business
6 5 (2.26%) Exchange Server 2003
6 5 (2.26%) IIS
7 4 (1.81%) SharePoint
8 1 (0.45%) Apache
8 1 (0.45%) CMS
8 1 (0.45%) WebSphere
Applications
1 81 (36.65%) MS Office
2 61 (27.60%) MS Excel
3 4 (1.81%) MS PowerPoint
4 1 (0.45%) Acrobat
4 1 (0.45%) MS Visio
Business Applications
1 10 (4.52%) RMDS
2 1 (0.45%) Dynamics AX
2 1 (0.45%) Lorenzo
2 1 (0.45%) Visualfiles
Cloud Services
1 23 (10.41%) Office 365
2 2 (0.90%) Microsoft Azure
Communications & Networking
1 29 (13.12%) TCP/IP
2 9 (4.07%) DHCP
2 9 (4.07%) DNS
2 9 (4.07%) Wireless
3 8 (3.62%) Internet
4 5 (2.26%) LAN
4 5 (2.26%) VPN
5 4 (1.81%) IP Telephony
5 4 (1.81%) Network Security
6 3 (1.36%) Firewall
6 3 (1.36%) SAN
6 3 (1.36%) Skype
7 2 (0.90%) Ethernet
7 2 (0.90%) VoIP
7 2 (0.90%) WAN
8 1 (0.45%) ADSL
8 1 (0.45%) DECT
8 1 (0.45%) Intranet
8 1 (0.45%) LDAP
8 1 (0.45%) Wi-Fi
Database & Business Intelligence
1 15 (6.79%) SQL Server
2 3 (1.36%) BusinessObjects Business Intelligence
3 2 (0.90%) BusinessObjects
3 2 (0.90%) SQL Server 2008
4 1 (0.45%) Crystal Reports
4 1 (0.45%) Electronic Patient Records
4 1 (0.45%) SQL Server 2005
4 1 (0.45%) SQL Server 2012
Development Applications
1 3 (1.36%) JIRA
General
1 25 (11.31%) Retail
2 15 (6.79%) Law
3 14 (6.33%) Legal
4 13 (5.88%) Finance
5 10 (4.52%) Front Office
6 9 (4.07%) Telecoms
7 5 (2.26%) Automotive
7 5 (2.26%) Banking
7 5 (2.26%) German Language
8 4 (1.81%) Manufacturing
9 2 (0.90%) Back Office
9 2 (0.90%) French Language
10 1 (0.45%) Aerospace
10 1 (0.45%) Dutch Language
10 1 (0.45%) Investment Banking
10 1 (0.45%) Local Government
10 1 (0.45%) Pharmaceutical
10 1 (0.45%) Private Banking
10 1 (0.45%) Retail Banking
10 1 (0.45%) Spanish Language
Libraries, Frameworks & Software Standards
1 10 (4.52%) FIX Protocol
1 10 (4.52%) Rendezvous
Miscellaneous
1 30 (13.57%) Blackberry
2 18 (8.14%) Analytical Skills
3 13 (5.88%) Smartphone
4 12 (5.43%) Driving Licence
5 10 (4.52%) Foreign Exchange (FX)
6 9 (4.07%) iPad
6 9 (4.07%) iPhone
6 9 (4.07%) Management Information System
7 8 (3.62%) NHS
7 8 (3.62%) Video Conferencing
8 4 (1.81%) Clustering
8 4 (1.81%) SCADA
9 3 (1.36%) EPoS
10 2 (0.90%) Computer Science
10 2 (0.90%) Life Science
10 2 (0.90%) Virtual Team
11 1 (0.45%) BYOD
11 1 (0.45%) Data Centre
11 1 (0.45%) Enterprise Software
11 1 (0.45%) Online Banking
Operating Systems
1 163 (73.76%) Windows
2 74 (33.48%) Windows 7
3 30 (13.57%) Windows 10
3 30 (13.57%) Windows Server
4 21 (9.50%) Mac OS X
4 21 (9.50%) Windows Server 2008
5 16 (7.24%) Windows 8
6 12 (5.43%) Unix
6 12 (5.43%) Windows Server 2012
6 12 (5.43%) Windows XP
7 11 (4.98%) Apple iOS
8 9 (4.07%) Windows Server 2003
9 7 (3.17%) Android
10 6 (2.71%) Windows Vista
11 5 (2.26%) Linux
12 3 (1.36%) Mac OS
12 3 (1.36%) Windows 2000
13 2 (0.90%) CentOS
13 2 (0.90%) Ubuntu
14 1 (0.45%) Windows Mobile
Processes & Methodologies
1 50 (22.62%) ITIL
2 23 (10.41%) Incident Management
3 22 (9.95%) Problem Management
4 20 (9.05%) Service Management
5 12 (5.43%) Service Delivery
6 10 (4.52%) Algorithmic Trading
6 10 (4.52%) Electronic Trading
6 10 (4.52%) Market Making
6 10 (4.52%) Root Cause Analysis
7 7 (3.17%) Change Management
7 7 (3.17%) Migration
8 6 (2.71%) Asset Management
8 6 (2.71%) Software Deployment
9 5 (2.26%) B2C
9 5 (2.26%) ITIL V3
9 5 (2.26%) ITSM
9 5 (2.26%) Knowledge Management
9 5 (2.26%) Release Management
10 4 (1.81%) Network Load Balancing
10 4 (1.81%) Time Management
Programming Languages
1 16 (7.24%) SQL
2 10 (4.52%) Python
3 2 (0.90%) PowerShell
4 1 (0.45%) VBScript
Qualifications
1 16 (7.24%) Degree
2 13 (5.88%) Security Cleared
3 11 (4.98%) ITIL Certification
4 9 (4.07%) Microsoft Certification
5 8 (3.62%) MCP
6 6 (2.71%) SC Cleared
7 4 (1.81%) BPSS Clearance
8 3 (1.36%) MCSA
8 3 (1.36%) MCSE
9 2 (0.90%) A+ Certification
9 2 (0.90%) CCNA
9 2 (0.90%) Cisco Certification
9 2 (0.90%) DBS Check
9 2 (0.90%) MCITP
10 1 (0.45%) CTC Cleared
10 1 (0.45%) DV Cleared
10 1 (0.45%) ECDL
10 1 (0.45%) NVQ Level 3
10 1 (0.45%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 32 (14.48%) SLA
2 2 (0.90%) Disclosure Scotland
2 2 (0.90%) HL7
3 1 (0.45%) QA
System Software
1 125 (56.56%) Active Directory
2 13 (5.88%) XenApp
3 11 (4.98%) VMware Infrastructure
4 8 (3.62%) vSphere
5 6 (2.71%) Virtual Desktop
6 5 (2.26%) Microsoft App-V
6 5 (2.26%) Terminal Services
7 4 (1.81%) Firmware
8 3 (1.36%) Hyper-V
8 3 (1.36%) Virtual Machines
8 3 (1.36%) XenDesktop
9 2 (0.90%) VMware Server
9 2 (0.90%) XenServer
10 1 (0.45%) Citrix Presentation Server
10 1 (0.45%) Terminal Server
10 1 (0.45%) Virtual Servers
10 1 (0.45%) VMware ESXi
Systems Management
1 18 (8.14%) SCCM
2 5 (2.26%) AirWatch
3 4 (1.81%) EdgeSight
3 4 (1.81%) SafeCom
3 4 (1.81%) Tivoli Storage Manager
4 2 (0.90%) Backup Exec
4 2 (0.90%) DameWare
4 2 (0.90%) Grafana
4 2 (0.90%) McAfee ePO
4 2 (0.90%) Nagios
5 1 (0.45%) BMC Marimba
5 1 (0.45%) Casper Suite
5 1 (0.45%) Microsoft Clustering
5 1 (0.45%) Microsoft Data Protection Manager
5 1 (0.45%) Microsoft Intune
5 1 (0.45%) Norton AntiVirus
5 1 (0.45%) SCOM
5 1 (0.45%) SmoothWall
5 1 (0.45%) WhatsUp Gold
5 1 (0.45%) WSUS
Vendors
1 91 (41.18%) Microsoft
2 30 (13.57%) Citrix
3 24 (10.86%) VMware
4 15 (6.79%) Cisco
5 12 (5.43%) Oracle
5 12 (5.43%) Reuters
6 11 (4.98%) LANDesk
7 10 (4.52%) Currenex
7 10 (4.52%) FXall
7 10 (4.52%) TIBCO
8 9 (4.07%) Dell
8 9 (4.07%) HP
9 8 (3.62%) Apple
10 7 (3.17%) Lotus
11 6 (2.71%) Google
11 6 (2.71%) Sophos
12 5 (2.26%) Altiris
13 4 (1.81%) IBM
13 4 (1.81%) Remedy
13 4 (1.81%) Sun
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