The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 501 461 459
Rank change year-on-year
-40 -2
Contract jobs requiring a 2nd Line Support Analyst 63 85 55
As % of all contract IT jobs located in England 0.13% 0.19% 0.14%
As % of the Job Titles category 0.14% 0.20% 0.15%
Number of daily rates quoted 28 33 19
Average daily rate
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£184 £160 £150
Average daily rate % change year-on-year
+14.84% +6.66%
90% offered a daily rate of more than £146 £131 £107
10% offered a daily rate of more than £275 £199 £250
UK excluding London average daily rate £200 £140 £169
% change year-on-year
+42.85% -17.03%
Number of hourly rates quoted 19 26 19
Average hourly rate £16.60 £16.50 £15.00
Average hourly rate % change year-on-year
+0.60% +10.00%
90% offered a hourly rate of more than £13.36 £15.25 £12.07
10% offered a hourly rate of more than £21.20 £22.00 £20.00
UK excluding London average hourly rate £17.05 £16.00 £14.50
% change year-on-year
+6.56% +10.34%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44005 42325 37797
As % of all contract IT jobs located in England 92.39% 92.52% 92.81%
Number of daily rates quoted 27481 25452 22049
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £238
10% offered a daily rate of more than £563 £563 £575
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 1708 1839 2121
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £41.50 £40.00 £40.00
UK excluding London average hourly rate £16.74 £17.00 £17.50
% change year-on-year
-1.55% -2.85%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 27 February 2015.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -40 20 £170 -1.44% 10
South East -35 17 £150 +11.11% 5
West Midlands +4 10 £275 -
East of England +7 7 £163 +4.83% 2
North West -12 4 £225 +125.00% 4
Yorkshire -14 2 £288 +112.96% 2
South West -21 1 £200 +50.94%
East Midlands - 1 £120 - 1
North East - - - -
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 27 February 2015, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 131 (76.61%) Windows
2 90 (52.63%) Active Directory
3 66 (38.60%) Microsoft
4 62 (36.26%) Windows 7
5 52 (30.41%) MS Office
5 52 (30.41%) ITIL
6 32 (18.71%) Windows XP
7 30 (17.54%) Windows Server 2003
7 30 (17.54%) VMware
7 30 (17.54%) MS Exchange
7 30 (17.54%) Citrix
8 29 (16.96%) Blackberry
9 28 (16.37%) Windows Server 2008
10 23 (13.45%) MS Excel
11 22 (12.87%) DNS
12 21 (12.28%) TCP/IP
12 21 (12.28%) LAN
13 20 (11.70%) SQL Server
14 19 (11.11%) SQL
14 19 (11.11%) Microsoft Certification
15 18 (10.53%) Cisco
15 18 (10.53%) WAN
16 17 (9.94%) DHCP
16 17 (9.94%) HP
16 17 (9.94%) Analytical Skills
17 15 (8.77%) Finance
18 14 (8.19%) SCCM
19 13 (7.60%) VMware Infrastructure
19 13 (7.60%) Android
19 13 (7.60%) Linux

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 27 February 2015, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (17.54%) MS Exchange
2 10 (5.85%) Blackberry Enterprise Server
3 7 (4.09%) Lync
4 6 (3.51%) Exchange Server 2003
5 5 (2.92%) Exchange Server 2010
6 4 (2.34%) Exchange Server 2007
7 3 (1.75%) Office Communications Server
7 3 (1.75%) IIS
7 3 (1.75%) IBM Notes
7 3 (1.75%) Apache
8 2 (1.17%) SharePoint
9 1 (0.58%) WorkSite
Applications
1 52 (30.41%) MS Office
2 23 (13.45%) MS Excel
3 4 (2.34%) Adobe Creative Suite
4 2 (1.17%) MS Visio
4 2 (1.17%) AutoCAD
4 2 (1.17%) Final Cut Pro
Business Applications
1 1 (0.58%) Dynamics CRM
1 1 (0.58%) Cerner Millennium
Cloud Services
1 5 (2.92%) Office 365
2 1 (0.58%) SaaS
Communications & Networking
1 22 (12.87%) DNS
2 21 (12.28%) LAN
2 21 (12.28%) TCP/IP
3 18 (10.53%) WAN
4 17 (9.94%) DHCP
5 11 (6.43%) Firewall
6 7 (4.09%) Wireless
6 7 (4.09%) VPN
7 4 (2.34%) VoIP
7 4 (2.34%) Wi-Fi
7 4 (2.34%) SAN
8 2 (1.17%) Internet
8 2 (1.17%) 3G
8 2 (1.17%) Broadband
8 2 (1.17%) Cisco ASA
9 1 (0.58%) 4G
9 1 (0.58%) ADSL
9 1 (0.58%) IP Telephony
Database & Business Intelligence
1 20 (11.70%) SQL Server
2 3 (1.75%) MySQL
2 3 (1.75%) Oracle Database
3 2 (1.17%) SQL Server 2008
4 1 (0.58%) Oracle Reports
4 1 (0.58%) Oracle Discoverer
Development Applications
1 1 (0.58%) Team Foundation Server
General
1 15 (8.77%) Finance
2 7 (4.09%) Legal
3 5 (2.92%) Retail
4 3 (1.75%) Law
4 3 (1.75%) Telecoms
5 2 (1.17%) Pharmaceutical
6 1 (0.58%) Manufacturing
6 1 (0.58%) Advertising
6 1 (0.58%) Banking
Libraries, Frameworks & Software Standards
1 3 (1.75%) HTML
2 1 (0.58%) XML
2 1 (0.58%) Application Packaging
2 1 (0.58%) Corona SDK
Miscellaneous
1 29 (16.96%) Blackberry
2 17 (9.94%) Analytical Skills
3 10 (5.85%) NHS
4 5 (2.92%) iPad
5 4 (2.34%) iPhone
6 2 (1.17%) Mobile Computing
6 2 (1.17%) Statistics
6 2 (1.17%) Mathematics
6 2 (1.17%) Computer Science
7 1 (0.58%) EPoS
7 1 (0.58%) Mainframe
7 1 (0.58%) Smartphone
7 1 (0.58%) Pocket PC
Operating Systems
1 131 (76.61%) Windows
2 62 (36.26%) Windows 7
3 32 (18.71%) Windows XP
4 30 (17.54%) Windows Server 2003
5 28 (16.37%) Windows Server 2008
6 13 (7.60%) Linux
6 13 (7.60%) Android
7 10 (5.85%) Windows 8
8 9 (5.26%) Windows 2000
9 7 (4.09%) Apple iOS
10 5 (2.92%) HPUX
10 5 (2.92%) Mac OS X
11 4 (2.34%) Windows Server 2012
11 4 (2.34%) Windows Vista
12 3 (1.75%) Windows 2000 Server
12 3 (1.75%) Ubuntu
13 2 (1.17%) CentOS
13 2 (1.17%) UNIX
14 1 (0.58%) Windows NT
Processes & Methodologies
1 52 (30.41%) ITIL
2 7 (4.09%) Migration
3 6 (3.51%) Knowledge Management
3 6 (3.51%) Business Intelligence
4 5 (2.92%) Incident Management
5 4 (2.34%) Service Management
6 3 (1.75%) Service Delivery
6 3 (1.75%) Time Management
7 2 (1.17%) Capacity Planning
7 2 (1.17%) Change Control
7 2 (1.17%) Configuration Management
7 2 (1.17%) ERP
8 1 (0.58%) Change Management
8 1 (0.58%) Project Management
8 1 (0.58%) B2B
8 1 (0.58%) PRINCE2
8 1 (0.58%) CRM
8 1 (0.58%) E-Commerce
8 1 (0.58%) Root Cause Analysis
8 1 (0.58%) Cyber Security
Programming Languages
1 19 (11.11%) SQL
2 2 (1.17%) VBA
2 2 (1.17%) Python
2 2 (1.17%) C
2 2 (1.17%) C++
3 1 (0.58%) Java
Qualifications
1 19 (11.11%) Microsoft Certification
2 9 (5.26%) Security Cleared
3 8 (4.68%) SC Cleared
3 8 (4.68%) MCSE
4 4 (2.34%) DV Cleared
4 4 (2.34%) MCP
5 3 (1.75%) Degree
5 3 (1.75%) MCSA
6 2 (1.17%) CNA
6 2 (1.17%) CNE
6 2 (1.17%) Novell Certification
6 2 (1.17%) MCITP
7 1 (0.58%) VCP4
7 1 (0.58%) ITIL Foundation Certificate
7 1 (0.58%) A+ Certification
7 1 (0.58%) ITIL Certification
7 1 (0.58%) MCDST
7 1 (0.58%) Cisco Certification
7 1 (0.58%) Oracle Certification
Quality Assurance & Compliance
1 9 (5.26%) SLA
System Software
1 90 (52.63%) Active Directory
2 13 (7.60%) VMware Infrastructure
3 12 (7.02%) XenApp
4 4 (2.34%) Hyper-V
5 3 (1.75%) ISA Server
5 3 (1.75%) Forefront TMG
6 2 (1.17%) Citrix Presentation Server
6 2 (1.17%) XenServer
7 1 (0.58%) XenDesktop
7 1 (0.58%) Terminal Services
Systems Management
1 14 (8.19%) SCCM
2 8 (4.68%) WSUS
3 4 (2.34%) Norton AntiVirus
3 4 (2.34%) Backup Exec
4 3 (1.75%) SCOM
5 2 (1.17%) HP Data Protector
5 2 (1.17%) OpenView Configuration Management
6 1 (0.58%) DameWare
6 1 (0.58%) Symantec Endpoint Protection
Vendors
1 66 (38.60%) Microsoft
2 30 (17.54%) Citrix
2 30 (17.54%) VMware
3 18 (10.53%) Cisco
4 17 (9.94%) HP
5 9 (5.26%) Apple
6 8 (4.68%) Symantec
7 7 (4.09%) Adobe
8 4 (2.34%) Remedy
8 4 (2.34%) Mitel
9 3 (1.75%) Altiris
9 3 (1.75%) AppSense
9 3 (1.75%) Wyse
9 3 (1.75%) LANDesk
9 3 (1.75%) Splunk
9 3 (1.75%) ServiceNow
9 3 (1.75%) Lotus
9 3 (1.75%) Red Hat
9 3 (1.75%) Oracle
10 2 (1.17%) McAfee
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