The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 496 505 455
Rank change year-on-year
+9 -50
Contract jobs requiring a 2nd Line Support Analyst 87 52 121
As % of all contract IT jobs located in England 0.17% 0.11% 0.23%
As % of the Job Titles category 0.18% 0.12% 0.25%
Number of daily rates quoted 42 13 35
Average daily rate
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£159 £140 £180
Average daily rate % change year-on-year
+13.39% -22.22%
90% offered a daily rate of more than £111 £113 £125
10% offered a daily rate of more than £245 £187 £233
UK excluding London average daily rate £159 £140 £180
% change year-on-year
+13.39% -22.22%
Number of hourly rates quoted 26 27 53
Average hourly rate £17.00 £18.00 £16.50
Average hourly rate % change year-on-year
-5.55% +9.09%
90% offered a hourly rate of more than £10.33 £13.15 £13.00
10% offered a hourly rate of more than £22.00 £23.10 £20.80
UK excluding London average hourly rate £16.00 £17.75 £15.00
% change year-on-year
-9.85% +18.33%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47122 45147 49346
As % of all contract IT jobs located in England 92.47% 92.76% 92.92%
Number of daily rates quoted 29091 27426 28362
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1866 1971 2486
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.96 £40.00 £41.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 22 August 2014.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 22 August 2014.

2nd Line Support Analyst Hourly Rate Histogram in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +28 34 £153 +7.01% 6
South East +7 22 £120 -29.41% 7
East of England -19 12 £165 +57.14% 1
West Midlands -18 6 £188 +50.00%
East Midlands +2 4 £190 - 1
Yorkshire +4 3 £245 - 2
North West +2 3 £153 +8.92% 2
South West -33 2 - - 2
North East - 1 £273 -
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 22 August 2014, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 145 (77.13%) Windows
2 115 (61.17%) Active Directory
3 84 (44.68%) Windows 7
4 79 (42.02%) Microsoft
5 71 (37.77%) MS Office
6 52 (27.66%) ITIL
6 52 (27.66%) Windows XP
6 52 (27.66%) MS Exchange
7 45 (23.94%) Citrix
8 41 (21.81%) MS Excel
9 37 (19.68%) Blackberry
10 32 (17.02%) Windows Server 2008
11 28 (14.89%) Cisco
12 24 (12.77%) VMware
13 21 (11.17%) Windows Server 2003
14 20 (10.64%) SLA
15 17 (9.04%) Wireless
15 17 (9.04%) Finance
16 16 (8.51%) Exchange Server 2010
17 15 (7.98%) VPN
18 14 (7.45%) HP
19 13 (6.91%) VMware Infrastructure
19 13 (6.91%) DNS
19 13 (6.91%) LAN
19 13 (6.91%) WAN
20 12 (6.38%) TCP/IP
20 12 (6.38%) IBM Notes
20 12 (6.38%) Firewall
20 12 (6.38%) Lotus
20 12 (6.38%) Blackberry Enterprise Server

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 22 August 2014, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 52 (27.66%) MS Exchange
2 16 (8.51%) Exchange Server 2010
3 12 (6.38%) IBM Notes
3 12 (6.38%) Blackberry Enterprise Server
4 11 (5.85%) Exchange Server 2007
4 11 (5.85%) Exchange Server 2003
5 7 (3.72%) SharePoint
6 3 (1.60%) Lotus Domino
7 2 (1.06%) SharePoint 2010
8 1 (0.53%) Exchange Server 2013
8 1 (0.53%) Lync
8 1 (0.53%) CMS
Applications
1 71 (37.77%) MS Office
2 41 (21.81%) MS Excel
3 6 (3.19%) MS PowerPoint
4 3 (1.60%) MS Visio
5 1 (0.53%) MS Project
Business Applications
1 2 (1.06%) Cerner Millennium
2 1 (0.53%) Dynamics AX
2 1 (0.53%) Dynamics GP
2 1 (0.53%) assyst
Cloud Services
1 4 (2.13%) Office 365
2 2 (1.06%) SaaS
3 1 (0.53%) Google Apps
Communications & Networking
1 17 (9.04%) Wireless
2 15 (7.98%) VPN
3 13 (6.91%) DNS
3 13 (6.91%) LAN
3 13 (6.91%) WAN
4 12 (6.38%) TCP/IP
4 12 (6.38%) Firewall
5 9 (4.79%) VoIP
6 8 (4.26%) DHCP
7 5 (2.66%) Internet
7 5 (2.66%) Cisco ASA
8 4 (2.13%) Broadband
9 3 (1.60%) SAN
10 2 (1.06%) Cisco IOS
10 2 (1.06%) ISDN
10 2 (1.06%) PSTN
10 2 (1.06%) Intranet
10 2 (1.06%) MPLS
10 2 (1.06%) 3G
11 1 (0.53%) Structured Cabling
Database & Business Intelligence
1 11 (5.85%) SQL Server
2 7 (3.72%) SQL Server 2008
3 2 (1.06%) SQL Server 2005
4 1 (0.53%) Big Data
4 1 (0.53%) QlikView
4 1 (0.53%) PostgreSQL
Development Applications
1 3 (1.60%) MSI
2 2 (1.06%) InstallShield
General
1 17 (9.04%) Finance
2 7 (3.72%) Law
3 5 (2.66%) Retail
4 3 (1.60%) Legal
4 3 (1.60%) Telecoms
4 3 (1.60%) Banking
4 3 (1.60%) Publishing
5 2 (1.06%) Manufacturing
6 1 (0.53%) Pharmaceutical
6 1 (0.53%) Advertising
6 1 (0.53%) Financial Institution
6 1 (0.53%) French Language
Libraries, Frameworks & Software Standards
1 4 (2.13%) HTML
2 3 (1.60%) XML
3 2 (1.06%) Application Packaging
4 1 (0.53%) X-Windows
4 1 (0.53%) ActiveX
Miscellaneous
1 37 (19.68%) Blackberry
2 8 (4.26%) iPad
3 6 (3.19%) Handset
3 6 (3.19%) iPhone
4 5 (2.66%) Smartphone
5 4 (2.13%) Video Conferencing
6 3 (1.60%) NHS
6 3 (1.60%) Thin Client
6 3 (1.60%) Fat Client
7 2 (1.06%) Client/Server
8 1 (0.53%) Foreign Exchange (FX)
8 1 (0.53%) EqualLogic
8 1 (0.53%) Wiki
8 1 (0.53%) Data Integration
8 1 (0.53%) Derivative
8 1 (0.53%) Clustering
Operating Systems
1 145 (77.13%) Windows
2 84 (44.68%) Windows 7
3 52 (27.66%) Windows XP
4 32 (17.02%) Windows Server 2008
5 21 (11.17%) Windows Server 2003
6 11 (5.85%) Linux
7 10 (5.32%) Windows Vista
8 9 (4.79%) Windows 8
9 6 (3.19%) Mac OS X
10 4 (2.13%) Windows Server 2012
10 4 (2.13%) Android
10 4 (2.13%) Apple iOS
10 4 (2.13%) CentOS
10 4 (2.13%) Windows 2000
11 3 (1.60%) Windows Mobile
11 3 (1.60%) Ubuntu
12 2 (1.06%) Windows 2000 Server
12 2 (1.06%) UNIX
12 2 (1.06%) Windows NT
12 2 (1.06%) Windows Phone
Processes & Methodologies
1 52 (27.66%) ITIL
2 9 (4.79%) Service Management
2 9 (4.79%) Migration
3 8 (4.26%) Incident Management
3 8 (4.26%) Asset Management
4 5 (2.66%) Capacity Planning
4 5 (2.66%) Change Control
5 4 (2.13%) Document Management
5 4 (2.13%) Problem Management
6 3 (1.60%) Workflow
6 3 (1.60%) Service Delivery
6 3 (1.60%) ITSM
6 3 (1.60%) CRM
6 3 (1.60%) ITIL V3
6 3 (1.60%) Time Management
7 2 (1.06%) Disaster Recovery
7 2 (1.06%) ITIL V2
7 2 (1.06%) Stakeholder Engagement
7 2 (1.06%) Change Management
7 2 (1.06%) BCP
Programming Languages
1 5 (2.66%) Java
2 3 (1.60%) SQL
2 3 (1.60%) C
2 3 (1.60%) Python
3 2 (1.06%) JavaScript
4 1 (0.53%) PowerShell
Qualifications
1 11 (5.85%) MCP
2 10 (5.32%) Microsoft Certification
3 8 (4.26%) Security Cleared
4 7 (3.72%) MCSE
4 7 (3.72%) SC Cleared
5 5 (2.66%) ITIL Certification
6 4 (2.13%) MCSA
7 3 (1.60%) Cisco Certification
7 3 (1.60%) MCTS
8 2 (1.06%) DV Cleared
8 2 (1.06%) Degree
8 2 (1.06%) Avaya Certification
8 2 (1.06%) ITIL Foundation Certificate
9 1 (0.53%) A+ Certification
Quality Assurance & Compliance
1 20 (10.64%) SLA
2 1 (0.53%) QA
System Software
1 115 (61.17%) Active Directory
2 13 (6.91%) VMware Infrastructure
3 7 (3.72%) Hyper-V
4 6 (3.19%) Terminal Services
5 4 (2.13%) VMware ESX
5 4 (2.13%) vSphere
6 3 (1.60%) XenApp
6 3 (1.60%) Microsoft App-V
7 1 (0.53%) Terminal Server
7 1 (0.53%) XenServer
7 1 (0.53%) XenDesktop
Systems Management
1 10 (5.32%) SCCM
2 4 (2.13%) WSUS
3 3 (1.60%) Norton AntiVirus
4 2 (1.06%) Backup Exec
4 2 (1.06%) Systems Management Server (SMS)
5 1 (0.53%) Symantec Endpoint Protection
5 1 (0.53%) MIMEsweeper
5 1 (0.53%) Nagios
5 1 (0.53%) DameWare
5 1 (0.53%) Puppet
5 1 (0.53%) SCOM
5 1 (0.53%) Cisco IPCC
Vendors
1 79 (42.02%) Microsoft
2 45 (23.94%) Citrix
3 28 (14.89%) Cisco
4 24 (12.77%) VMware
5 14 (7.45%) HP
6 12 (6.38%) Lotus
7 10 (5.32%) Apple
8 9 (4.79%) Avaya
9 8 (4.26%) Dell
10 5 (2.66%) Symantec
10 5 (2.66%) Remedy
11 4 (2.13%) Splunk
11 4 (2.13%) Altiris
11 4 (2.13%) McAfee
12 3 (1.60%) Sophos
12 3 (1.60%) Bloomberg
12 3 (1.60%) Wyse
13 2 (1.06%) Mitel
13 2 (1.06%) Barracuda Networks
13 2 (1.06%) Nortel
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £17.07 per hour
Posted: 2 days ago