The statistics below represent IT contracts advertised across the England region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 540 460 461
Rank change year-on-year
-80 +1
Contract jobs requiring a 2nd Line Support Analyst 91 147 131
As % of all contract IT jobs located in England 0.18% 0.28% 0.27%
As % of the Job Titles category 0.19% 0.30% 0.29%
Number of daily rates quoted 48 73 61
Median daily rate £163 £163 £160
Median daily rate % change year-on-year
- +1.56%
90% offered a daily rate of more than £110 £120 £115
10% offered a daily rate of more than £204 £238 £250
UK excluding London median daily rate £164 £163 £151
% change year-on-year
+0.76% +7.43%
Number of hourly rates quoted 19 53 41
Median hourly rate £14.50 £16.00 £17.33
Median hourly rate % change year-on-year
-9.37% -7.67%
90% offered a hourly rate of more than £11.80 £13.09 £11.70
10% offered a hourly rate of more than £43.50 £20.00 £22.38
UK excluding London median hourly rate £14.00 £16.00 £15.95
% change year-on-year
-12.50% +0.34%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47342 48948 45494
As % of all contract IT jobs located in England 94.82% 94.84% 94.85%
Number of daily rates quoted 31078 31567 28107
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £249 £225
10% offered a daily rate of more than £590 £575 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1406 1851 1890
Median hourly rate £17.45 £16.60 £16.50
Median hourly rate % change year-on-year
+5.12% +0.60%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.00 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.20
% change year-on-year
+2.10% -0.24%

2nd Line Support Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 23 July 2016.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 23 July 2016.

2nd Line Support Analyst Hourly Rate Histogram in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -28 41 £150 -14.28% 8
South East -12 19 £160 -8.57% 10
East of England +21 9 £204 -2.97% 4
Yorkshire +3 7 £110 -18.51% 4
South West +5 6 £200 +44.14%
North West -15 5 £125 -22.48% 1
West Midlands -28 3 £180 +25.21%
North East -49 1 - -
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 23 July 2016, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support Analyst in the job title.

1 137 (69.90%) Windows
2 112 (57.14%) Active Directory
3 94 (47.96%) Microsoft
4 74 (37.76%) MS Office
5 65 (33.16%) Windows 7
6 62 (31.63%) ITIL
7 48 (24.49%) Windows Server
8 47 (23.98%) MS Excel
9 42 (21.43%) Citrix
10 32 (16.33%) Office 365
11 31 (15.82%) MS Exchange
11 31 (15.82%) Windows Server 2008
12 28 (14.29%) Blackberry
13 26 (13.27%) Windows 8
14 25 (12.76%) Service Management
14 25 (12.76%) Windows XP
15 24 (12.24%) TCP/IP
15 24 (12.24%) VMware
16 23 (11.73%) SLA
17 22 (11.22%) Mac OS X
18 21 (10.71%) SCCM
19 19 (9.69%) Cisco
20 18 (9.18%) Windows 10
21 17 (8.67%) Finance
21 17 (8.67%) Incident Management
22 15 (7.65%) SQL
22 15 (7.65%) Windows Server 2012
23 14 (7.14%) Blackberry Enterprise Server
23 14 (7.14%) LANDesk
24 12 (6.12%) Internet

2nd Line Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (15.82%) MS Exchange
2 14 (7.14%) Blackberry Enterprise Server
3 12 (6.12%) Exchange Server 2007
4 11 (5.61%) Exchange Server 2003
5 9 (4.59%) Skype for Business
6 8 (4.08%) IBM Notes
6 8 (4.08%) SharePoint
7 6 (3.06%) Exchange Server 2010
8 4 (2.04%) Exchange Server 2013
8 4 (2.04%) SharePoint 2010
9 1 (0.51%) Apache
9 1 (0.51%) CMS
9 1 (0.51%) Joomla!
9 1 (0.51%) Office Communications Server
9 1 (0.51%) WordPress
Applications
1 74 (37.76%) MS Office
2 47 (23.98%) MS Excel
3 4 (2.04%) Acrobat
4 2 (1.02%) MS PowerPoint
5 1 (0.51%) Adobe Creative Suite
5 1 (0.51%) MS Visio
5 1 (0.51%) Spreadsheet
Business Applications
1 1 (0.51%) Dynamics AX
1 1 (0.51%) Dynamics GP
Cloud Services
1 32 (16.33%) Office 365
2 2 (1.02%) Microsoft Azure
3 1 (0.51%) Azure Active Directory
3 1 (0.51%) OneDrive
Communications & Networking
1 24 (12.24%) TCP/IP
2 12 (6.12%) Internet
2 12 (6.12%) LAN
3 11 (5.61%) DNS
3 11 (5.61%) WAN
4 10 (5.10%) DHCP
4 10 (5.10%) VPN
5 9 (4.59%) Wireless
6 7 (3.57%) Extranet
7 6 (3.06%) VoIP
8 4 (2.04%) Firewall
9 3 (1.53%) Intranet
10 2 (1.02%) Cisco IOS
10 2 (1.02%) IP Telephony
10 2 (1.02%) SAN
10 2 (1.02%) Skype
11 1 (0.51%) Cisco IPT
11 1 (0.51%) Ethernet
11 1 (0.51%) Network Security
11 1 (0.51%) Wi-Fi
Database & Business Intelligence
1 3 (1.53%) SQL Server
2 2 (1.02%) SAP BI
3 1 (0.51%) Data Warehouse
3 1 (0.51%) SQL Server 2008
3 1 (0.51%) SQL Server 2012
Development Applications
1 3 (1.53%) JIRA
2 1 (0.51%) Oracle APEX
2 1 (0.51%) Subversion
General
1 17 (8.67%) Finance
2 10 (5.10%) Legal
2 10 (5.10%) Retail
3 8 (4.08%) Manufacturing
4 7 (3.57%) Law
5 5 (2.55%) Banking
6 3 (1.53%) Advertising
6 3 (1.53%) Automotive
6 3 (1.53%) German Language
6 3 (1.53%) Telecoms
7 2 (1.02%) Back Office
7 2 (1.02%) Front Office
7 2 (1.02%) Investment Banking
7 2 (1.02%) Marketing
8 1 (0.51%) Billing
8 1 (0.51%) French Language
Libraries, Frameworks & Software Standards
1 1 (0.51%) .NET
1 1 (0.51%) COM
1 1 (0.51%) CSS
1 1 (0.51%) HTML
1 1 (0.51%) Web Services
Miscellaneous
1 28 (14.29%) Blackberry
2 10 (5.10%) Smartphone
3 8 (4.08%) Analytical Skills
4 7 (3.57%) Driving Licence
5 6 (3.06%) Life Science
5 6 (3.06%) Management Information System
6 5 (2.55%) iPad
6 5 (2.55%) Video Conferencing
7 4 (2.04%) iPhone
8 2 (1.02%) EPoS
8 2 (1.02%) NHS
9 1 (0.51%) Client/Server
9 1 (0.51%) Clustering
9 1 (0.51%) Derivative
9 1 (0.51%) Equities
9 1 (0.51%) Fixed Income
9 1 (0.51%) Foreign Exchange (FX)
9 1 (0.51%) Handset
9 1 (0.51%) Mainframe
9 1 (0.51%) Statistics
Operating Systems
1 137 (69.90%) Windows
2 65 (33.16%) Windows 7
3 48 (24.49%) Windows Server
4 31 (15.82%) Windows Server 2008
5 26 (13.27%) Windows 8
6 25 (12.76%) Windows XP
7 22 (11.22%) Mac OS X
8 18 (9.18%) Windows 10
9 15 (7.65%) Windows Server 2012
10 9 (4.59%) Windows Server 2003
11 6 (3.06%) Apple iOS
12 5 (2.55%) Android
13 4 (2.04%) Linux
13 4 (2.04%) Windows 2000
14 2 (1.02%) Mac OS
14 2 (1.02%) Windows Vista
15 1 (0.51%) Red Hat Enterprise Linux
15 1 (0.51%) Unix
15 1 (0.51%) Windows NT
Processes & Methodologies
1 62 (31.63%) ITIL
2 25 (12.76%) Service Management
3 17 (8.67%) Incident Management
4 12 (6.12%) Problem Management
5 11 (5.61%) Root Cause Analysis
6 9 (4.59%) Service Delivery
7 7 (3.57%) ITIL V3
8 6 (3.06%) Change Management
8 6 (3.06%) Information Security
8 6 (3.06%) ITSM
9 5 (2.55%) Document Management
9 5 (2.55%) Time Management
10 4 (2.04%) Coaching
10 4 (2.04%) Software Deployment
10 4 (2.04%) Workflow
11 3 (1.53%) B2C
11 3 (1.53%) ERP
12 2 (1.02%) Asset Management
12 2 (1.02%) Project Management
12 2 (1.02%) User Acceptance Testing
Programming Languages
1 15 (7.65%) SQL
2 2 (1.02%) Java
3 1 (0.51%) Bash Shell
3 1 (0.51%) JavaScript
3 1 (0.51%) Perl
3 1 (0.51%) PHP
3 1 (0.51%) PL/SQL
3 1 (0.51%) PowerShell
3 1 (0.51%) Ruby
3 1 (0.51%) T-SQL
Qualifications
1 12 (6.12%) Microsoft Certification
2 11 (5.61%) ITIL Certification
3 9 (4.59%) MCP
4 7 (3.57%) MCSE
4 7 (3.57%) Security Cleared
5 4 (2.04%) Degree
5 4 (2.04%) MCDST
5 4 (2.04%) SC Cleared
6 3 (1.53%) MCSA
7 2 (1.02%) BPSS Clearance
7 2 (1.02%) CCNA
7 2 (1.02%) Cisco Certification
7 2 (1.02%) DBS Check
7 2 (1.02%) MOS
8 1 (0.51%) CTC Cleared
8 1 (0.51%) DV Cleared
8 1 (0.51%) ISTQB
8 1 (0.51%) ISTQB Foundation Certification
8 1 (0.51%) MCITP
8 1 (0.51%) MCTS
Quality Assurance & Compliance
1 23 (11.73%) SLA
2 1 (0.51%) HL7
System Software
1 112 (57.14%) Active Directory
2 11 (5.61%) VMware Infrastructure
3 9 (4.59%) XenApp
4 8 (4.08%) vSphere
5 7 (3.57%) Virtual Desktop
6 6 (3.06%) XenDesktop
7 5 (2.55%) Terminal Services
8 4 (2.04%) VMware ESX
9 3 (1.53%) Hyper-V
10 2 (1.02%) Microsoft App-V
10 2 (1.02%) VMware Workstation
11 1 (0.51%) VMware ESXi
Systems Management
1 21 (10.71%) SCCM
2 5 (2.55%) DameWare
3 4 (2.04%) Backup Exec
3 4 (2.04%) BMC Marimba
4 2 (1.02%) McAfee ePO
4 2 (1.02%) WSUS
5 1 (0.51%) Casper Suite
5 1 (0.51%) Cisco CUCM
5 1 (0.51%) Control-M
5 1 (0.51%) Malwarebytes
5 1 (0.51%) Microsoft Clustering
5 1 (0.51%) Microsoft Intune
5 1 (0.51%) OpenView
5 1 (0.51%) SCOM
Vendors
1 94 (47.96%) Microsoft
2 42 (21.43%) Citrix
3 24 (12.24%) VMware
4 19 (9.69%) Cisco
5 14 (7.14%) LANDesk
6 10 (5.10%) HP
7 8 (4.08%) Apple
7 8 (4.08%) Lotus
8 7 (3.57%) Google
9 5 (2.55%) Adobe
9 5 (2.55%) Dell
10 4 (2.04%) BMC
10 4 (2.04%) Oracle
10 4 (2.04%) PeopleSoft
10 4 (2.04%) Symantec
10 4 (2.04%) ThinPrint
11 3 (1.53%) Remedy
11 3 (1.53%) SAP
11 3 (1.53%) ServiceNow
12 2 (1.02%) CA
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