The first table below looks at the demand for the 2nd Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 454 458 501
Rank change year-on-year
+4 +43
Contract jobs requiring a 2nd Line Support Analyst 110 58 66
As % of all contract IT jobs located in England 0.22% 0.13% 0.12%
As % of the Job Titles category 0.24% 0.15% 0.13%
Number of daily rates quoted 39 18 21
Average daily rate £138 £180 £136
Average daily rate % change year-on-year
-23.48% +32.35%
90% offered a daily rate of more than £100 £121 £96
10% offered a daily rate of more than £196 £250 £225
UK excluding London average daily rate £123 £175 £108
% change year-on-year
-30.00% +62.79%
Number of hourly rates quoted 37 27 26
Average hourly rate £17.00 £15.00 £16.00
Average hourly rate % change year-on-year
+13.33% -6.25%
90% offered a hourly rate of more than £13.40 £12.80 £11.00
10% offered a hourly rate of more than £22.40 £19.70 £19.50
UK excluding London average hourly rate £16.00 £14.50 £14.88
% change year-on-year
+10.34% -2.52%
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45860 39882 51429
As % of all contract IT jobs located in England 92.27% 92.73% 92.77%
Number of daily rates quoted 28497 23419 28960
Average daily rate £395 £400 £400
Average daily rate % change year-on-year
-1.25% -
90% offered a daily rate of more than £230 £240 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1848 2045 2410
Average hourly rate £17.50 £18.00 £19.00
Average hourly rate % change year-on-year
-2.77% -5.26%
90% offered a hourly rate of more than £11.00 £11.00 £11.37
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £17.50 £19.00
% change year-on-year
- -7.89%
2nd Line Support Analyst
UK

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 24 April 2014.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 24 April 2014.

2nd Line Support Analyst Hourly Rate Histogram in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
London +22 50 £143 -25.00% 4
South East -4 18 £145 -26.58% 6
North West -7 15 £115 - 3
Yorkshire -10 8 £150 - 1
West Midlands -20 5 £119 -29.10%
East of England -22 5 £140 -33.72% 3
South West -10 4 £164 -
East Midlands -12 3 - - 3
North East -20 2 - -
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 April 2014, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 155 (83.33%) Windows
2 94 (50.54%) Active Directory
3 91 (48.92%) Windows 7
4 82 (44.09%) Microsoft
5 78 (41.94%) MS Office
6 69 (37.10%) ITIL
7 51 (27.42%) Windows XP
8 50 (26.88%) Blackberry
9 48 (25.81%) MS Excel
10 43 (23.12%) MS Exchange
10 43 (23.12%) Citrix
11 37 (19.89%) Windows Server 2008
12 21 (11.29%) Finance
13 20 (10.75%) VMware
13 20 (10.75%) Blackberry Enterprise Server
14 19 (10.22%) Microsoft Certification
15 18 (9.68%) VPN
16 17 (9.14%) MCP
17 16 (8.60%) SLA
17 16 (8.60%) Windows Server 2003
18 15 (8.06%) MCSE
19 14 (7.53%) HP
19 14 (7.53%) DNS
19 14 (7.53%) TCP/IP
19 14 (7.53%) Apple
20 13 (6.99%) Wireless
20 13 (6.99%) Degree
21 12 (6.45%) Exchange Server 2003
21 12 (6.45%) Cisco
22 11 (5.91%) VMware Infrastructure

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 April 2014, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (23.12%) MS Exchange
2 20 (10.75%) Blackberry Enterprise Server
3 12 (6.45%) Exchange Server 2003
4 10 (5.38%) SharePoint
4 10 (5.38%) Exchange Server 2010
5 7 (3.76%) IBM Notes
6 3 (1.61%) Exchange Server 2007
7 2 (1.08%) SharePoint 2010
7 2 (1.08%) CMS
8 1 (0.54%) Lync
8 1 (0.54%) WorkSite
Applications
1 78 (41.94%) MS Office
2 48 (25.81%) MS Excel
3 4 (2.15%) MS PowerPoint
4 3 (1.61%) MS Project
4 3 (1.61%) MS Visio
5 1 (0.54%) Acrobat
Business Applications
1 5 (2.69%) Remedy ITSM
2 3 (1.61%) Oracle ERP
3 2 (1.08%) Dynamics NAV
3 2 (1.08%) Dynamics CRM
4 1 (0.54%) Dynamics AX
4 1 (0.54%) Dynamics GP
4 1 (0.54%) SAP ERP
4 1 (0.54%) SAP CRM
4 1 (0.54%) assyst
4 1 (0.54%) Cerner Millennium
Cloud Services
1 5 (2.69%) Google Apps
2 3 (1.61%) Office 365
Communications & Networking
1 18 (9.68%) VPN
2 14 (7.53%) DNS
2 14 (7.53%) TCP/IP
3 13 (6.99%) Wireless
4 9 (4.84%) VLAN
5 7 (3.76%) Internet
6 6 (3.23%) Firewall
6 6 (3.23%) LAN
6 6 (3.23%) WAN
7 5 (2.69%) VoIP
8 3 (1.61%) PBX
8 3 (1.61%) DHCP
8 3 (1.61%) Cisco ASA
9 2 (1.08%) Cisco IOS
9 2 (1.08%) Intranet
9 2 (1.08%) 3G
9 2 (1.08%) Broadband
10 1 (0.54%) GPRS
10 1 (0.54%) Bluetooth
10 1 (0.54%) SMTP
Database & Business Intelligence
1 6 (3.23%) SQL Server
2 4 (2.15%) SQL Server 2008
3 1 (0.54%) Crystal Reports
3 1 (0.54%) BusinessObjects
3 1 (0.54%) SAP BW
Development Applications
1 3 (1.61%) MSI
2 2 (1.08%) InstallShield
General
1 21 (11.29%) Finance
2 10 (5.38%) Law
3 7 (3.76%) Telecoms
4 5 (2.69%) Retail
4 5 (2.69%) Legal
5 3 (1.61%) Publishing
6 2 (1.08%) Financial Institution
6 2 (1.08%) Manufacturing
6 2 (1.08%) Advertising
7 1 (0.54%) Back Office
7 1 (0.54%) Electronics
7 1 (0.54%) Banking
7 1 (0.54%) Marketing
7 1 (0.54%) Dutch Language
Libraries, Frameworks & Software Standards
1 3 (1.61%) HTML
1 3 (1.61%) XML
2 2 (1.08%) J2EE
3 1 (0.54%) Application Packaging
Miscellaneous
1 50 (26.88%) Blackberry
2 10 (5.38%) iPhone
3 8 (4.30%) iPad
4 6 (3.23%) Video Conferencing
5 5 (2.69%) Handset
6 4 (2.15%) Smartphone
7 2 (1.08%) IVR
7 2 (1.08%) Management Information System
7 2 (1.08%) Client/Server
7 2 (1.08%) EPoS
7 2 (1.08%) NHS
8 1 (0.54%) Thin Client
8 1 (0.54%) Clustering
8 1 (0.54%) Fat Client
8 1 (0.54%) Hedge funds
Operating Systems
1 155 (83.33%) Windows
2 91 (48.92%) Windows 7
3 51 (27.42%) Windows XP
4 37 (19.89%) Windows Server 2008
5 16 (8.60%) Windows Server 2003
6 10 (5.38%) Windows Vista
7 6 (3.23%) Windows 8
7 6 (3.23%) Linux
8 3 (1.61%) UNIX
9 2 (1.08%) Apple iOS
9 2 (1.08%) Android
9 2 (1.08%) Windows 2000 Server
9 2 (1.08%) Windows 2000
9 2 (1.08%) Mac OS X
10 1 (0.54%) Windows Mobile
10 1 (0.54%) Windows NT
10 1 (0.54%) Red Hat Enterprise Linux
Processes & Methodologies
1 69 (37.10%) ITIL
2 10 (5.38%) Problem Management
3 8 (4.30%) Asset Management
4 7 (3.76%) ERP
4 7 (3.76%) Incident Management
5 6 (3.23%) Root Cause Analysis
5 6 (3.23%) DRM
5 6 (3.23%) Migration
6 5 (2.69%) Document Management
7 4 (2.15%) Time Management
7 4 (2.15%) Change Control
7 4 (2.15%) Service Management
7 4 (2.15%) Service Delivery
8 3 (1.61%) CRM
8 3 (1.61%) ITIL V3
8 3 (1.61%) Capacity Planning
8 3 (1.61%) Service Desk Management
9 2 (1.08%) Software Deployment
9 2 (1.08%) Trend Analysis
9 2 (1.08%) Validation
Programming Languages
1 9 (4.84%) SQL
2 5 (2.69%) Java
3 1 (0.54%) C
3 1 (0.54%) C#
Qualifications
1 19 (10.22%) Microsoft Certification
2 17 (9.14%) MCP
3 15 (8.06%) MCSE
4 13 (6.99%) Degree
5 9 (4.84%) Security Cleared
6 7 (3.76%) A+ Certification
7 6 (3.23%) DV Cleared
8 5 (2.69%) SC Cleared
9 4 (2.15%) ITIL Certification
9 4 (2.15%) MCTS
9 4 (2.15%) MCSA
10 1 (0.54%) CCNA
10 1 (0.54%) Cisco Certification
10 1 (0.54%) HNC
Quality Assurance & Compliance
1 16 (8.60%) SLA
System Software
1 94 (50.54%) Active Directory
2 11 (5.91%) VMware Infrastructure
3 5 (2.69%) Hyper-V
4 3 (1.61%) XenApp
4 3 (1.61%) Terminal Services
4 3 (1.61%) VMware ESX
4 3 (1.61%) Microsoft App-V
5 2 (1.08%) XenDesktop
5 2 (1.08%) vSphere
5 2 (1.08%) VMware ESXi
6 1 (0.54%) Terminal Server
Systems Management
1 9 (4.84%) SCCM
2 5 (2.69%) Backup Exec
3 3 (1.61%) DameWare
4 2 (1.08%) Systems Management Server (SMS)
4 2 (1.08%) SCOM
5 1 (0.54%) Symantec Endpoint Protection
5 1 (0.54%) Norton AntiVirus
5 1 (0.54%) MIMEsweeper
5 1 (0.54%) MAILsweeper
5 1 (0.54%) Cisco IPCC
5 1 (0.54%) WSUS
Vendors
1 82 (44.09%) Microsoft
2 43 (23.12%) Citrix
3 20 (10.75%) VMware
4 14 (7.53%) Apple
4 14 (7.53%) HP
5 12 (6.45%) Cisco
6 8 (4.30%) Remedy
7 7 (3.76%) Lotus
7 7 (3.76%) Compaq
7 7 (3.76%) BMC
8 5 (2.69%) Oracle
8 5 (2.69%) Google
8 5 (2.69%) Nortel
9 4 (2.15%) Mitel
9 4 (2.15%) SAP
9 4 (2.15%) Avaya
10 3 (1.61%) Dell
10 3 (1.61%) Altiris
10 3 (1.61%) Sophos
10 3 (1.61%) NEC
East London
Vantage Recruitment Solutions Ltd
Rate: Up to £120 per day
Posted: 3 hours ago
Nottingham, Nottinghamshire
Yoh Company
Rate: £25000 - £30000 per annum
Posted: 7 hours ago
Norwich, Norfolk
X4 Group
Rate: £120 - 140 per day
Posted: 2 days ago
Oxford, Oxfordshire
Stott & May
Rate: From £150 to £190 per day
Posted: 2 days ago
South West London
Nationwide People Ltd
Rate: £137 Per Day
Posted: 2 days ago
Manchester, Lancashire
QUANTICA
Rate: £100 - £130 per day
Posted: 2 days ago
London
Harvey Nash plc
Rate: £21 per hour
Posted: 2 days ago
Manchester
Quantica Technology - London
Rate: £100 - £130 per day
Posted: 2 days ago
London
Real Staffing
Rate: £200 - £250 per day
Posted: 13 days ago
Kingston Upon Hull
Quantica Technology - London
Posted: 17 days ago
Oxfordshire
Hays IT - Uk Posting account
Rate: £13.00 - £15.00 per hour
Posted: 22 days ago