The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 466 462 445
Rank change year-on-year
-4 -17
Contract jobs requiring a 2nd Line Support Analyst 108 98 107
As % of all contract IT jobs located in England 0.21% 0.21% 0.23%
As % of the Job Titles category 0.23% 0.22% 0.24%
Number of daily rates quoted 49 31 45
Average daily rate
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£180 £158 £200
Average daily rate % change year-on-year
+14.28% -21.25%
90% offered a daily rate of more than £105 £123 £131
10% offered a daily rate of more than £262 £202 £220
UK excluding London average daily rate £155 £148 £170
% change year-on-year
+5.08% -13.23%
Number of hourly rates quoted 32 38 35
Average hourly rate £17.25 £15.00 £15.50
Average hourly rate % change year-on-year
+15.00% -3.22%
90% offered a hourly rate of more than £14.00 £12.50 £11.50
10% offered a hourly rate of more than £21.85 £20.00 £20.00
UK excluding London average hourly rate £16.50 £14.00 £13.50
% change year-on-year
+17.85% +3.70%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46471 43917 44186
As % of all contract IT jobs located in England 90.65% 92.79% 93.13%
Number of daily rates quoted 29922 27163 25293
Average daily rate £400 £400 £395
Average daily rate % change year-on-year
- +1.26%
90% offered a daily rate of more than £225 £226 £228
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1929 1917 2419
Average hourly rate £16.00 £17.00 £18.75
Average hourly rate % change year-on-year
-5.88% -9.33%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £38.00 £38.50 £41.13
UK excluding London average hourly rate £16.00 £16.00 £18.00
% change year-on-year
- -11.11%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 26 November 2014.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 26 November 2014.

2nd Line Support Analyst Hourly Rate Histogram in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 26 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 53 £180 +12.50% 6
South East -17 16 £133 -10.16% 3
West Midlands -7 12 £100 -52.94% 1
South West -28 10 £288 - 2
Yorkshire -8 7 £231 - 1
East of England -8 6 £128 - 1
East Midlands +5 3 £238 +90.00% 1
North West - 2 - - 2
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 26 November 2014, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 143 (74.48%) Windows
2 106 (55.21%) Active Directory
3 80 (41.67%) Windows 7
4 72 (37.50%) Microsoft
5 66 (34.38%) MS Office
6 41 (21.35%) ITIL
6 41 (21.35%) Citrix
7 36 (18.75%) Windows XP
7 36 (18.75%) Windows Server 2008
8 35 (18.23%) MS Exchange
8 35 (18.23%) MS Excel
9 30 (15.63%) Windows Server 2003
10 29 (15.10%) VMware
11 25 (13.02%) Blackberry
11 25 (13.02%) Cisco
12 22 (11.46%) TCP/IP
13 19 (9.90%) Finance
14 18 (9.38%) WAN
14 18 (9.38%) LAN
14 18 (9.38%) DNS
15 17 (8.85%) SQL Server
16 16 (8.33%) Linux
16 16 (8.33%) Microsoft Certification
17 15 (7.81%) SLA
18 14 (7.29%) DHCP
18 14 (7.29%) SQL
19 13 (6.77%) VMware Infrastructure
20 12 (6.25%) Security Cleared
20 12 (6.25%) XenApp
20 12 (6.25%) VPN

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 26 November 2014, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (18.23%) MS Exchange
2 11 (5.73%) IBM Notes
3 9 (4.69%) Exchange Server 2007
4 8 (4.17%) Blackberry Enterprise Server
5 6 (3.13%) Exchange Server 2003
5 6 (3.13%) Lync
6 5 (2.60%) Exchange Server 2010
7 3 (1.56%) Lotus Domino
7 3 (1.56%) IIS
7 3 (1.56%) Apache
7 3 (1.56%) SharePoint
8 2 (1.04%) Office Communications Server
9 1 (0.52%) WorkSite
Applications
1 66 (34.38%) MS Office
2 35 (18.23%) MS Excel
3 5 (2.60%) MS PowerPoint
3 5 (2.60%) MS Visio
4 4 (2.08%) Adobe Creative Suite
5 2 (1.04%) Final Cut Pro
Business Applications
1 1 (0.52%) Dynamics CRM
1 1 (0.52%) Dynamics GP
1 1 (0.52%) Cerner Millennium
Cloud Services
1 3 (1.56%) Office 365
1 3 (1.56%) SaaS
Communications & Networking
1 22 (11.46%) TCP/IP
2 18 (9.38%) WAN
2 18 (9.38%) LAN
2 18 (9.38%) DNS
3 14 (7.29%) DHCP
4 12 (6.25%) VPN
5 11 (5.73%) Firewall
6 8 (4.17%) VoIP
6 8 (4.17%) Wireless
7 4 (2.08%) Broadband
8 3 (1.56%) Wi-Fi
8 3 (1.56%) Internet
9 2 (1.04%) ISDN
9 2 (1.04%) ADSL
9 2 (1.04%) PSTN
9 2 (1.04%) MPLS
9 2 (1.04%) Cisco IOS
10 1 (0.52%) PABX
10 1 (0.52%) NAS
10 1 (0.52%) Cisco ASA
Database & Business Intelligence
1 17 (8.85%) SQL Server
2 3 (1.56%) MySQL
3 2 (1.04%) SQL Server 2008
4 1 (0.52%) Oracle Database
4 1 (0.52%) SQL Server 2005
4 1 (0.52%) PostgreSQL
Development Applications
1 1 (0.52%) Team Foundation Server
General
1 19 (9.90%) Finance
2 6 (3.13%) Law
3 4 (2.08%) Legal
4 3 (1.56%) Banking
4 3 (1.56%) Retail
4 3 (1.56%) Telecoms
5 1 (0.52%) French Language
5 1 (0.52%) Manufacturing
5 1 (0.52%) Advertising
Libraries, Frameworks & Software Standards
1 2 (1.04%) HTML
2 1 (0.52%) Corona SDK
2 1 (0.52%) Application Packaging
2 1 (0.52%) X-Windows
2 1 (0.52%) XML
2 1 (0.52%) ActiveX
Miscellaneous
1 25 (13.02%) Blackberry
2 11 (5.73%) Analytical Skills
3 8 (4.17%) NHS
4 6 (3.13%) iPhone
4 6 (3.13%) iPad
5 3 (1.56%) Fat Client
5 3 (1.56%) Thin Client
6 2 (1.04%) Client/Server
6 2 (1.04%) Video Conferencing
6 2 (1.04%) Statistics
6 2 (1.04%) Smartphone
7 1 (0.52%) Pocket PC
7 1 (0.52%) Derivative
7 1 (0.52%) Wiki
7 1 (0.52%) Foreign Exchange (FX)
Operating Systems
1 143 (74.48%) Windows
2 80 (41.67%) Windows 7
3 36 (18.75%) Windows XP
3 36 (18.75%) Windows Server 2008
4 30 (15.63%) Windows Server 2003
5 16 (8.33%) Linux
6 11 (5.73%) Android
7 10 (5.21%) Windows 8
8 9 (4.69%) Windows 2000
9 6 (3.13%) Mac OS X
9 6 (3.13%) Windows Vista
10 5 (2.60%) Windows Server 2012
10 5 (2.60%) CentOS
10 5 (2.60%) Ubuntu
11 4 (2.08%) UNIX
11 4 (2.08%) Apple iOS
12 2 (1.04%) Windows Phone
13 1 (0.52%) Windows 2000 Server
13 1 (0.52%) Windows NT
Processes & Methodologies
1 41 (21.35%) ITIL
2 8 (4.17%) Incident Management
3 5 (2.60%) Configuration Management
4 4 (2.08%) Service Management
5 3 (1.56%) Service Delivery
6 2 (1.04%) CRM
6 2 (1.04%) ERP
6 2 (1.04%) Business Intelligence
6 2 (1.04%) Migration
6 2 (1.04%) Workflow
6 2 (1.04%) Problem Management
6 2 (1.04%) Stakeholder Engagement
6 2 (1.04%) ITIL V3
6 2 (1.04%) ITIL V2
6 2 (1.04%) Software Deployment
7 1 (0.52%) Cyber Security
7 1 (0.52%) Continuous Improvement
7 1 (0.52%) Change Control
7 1 (0.52%) Root Cause Analysis
7 1 (0.52%) Email Migration
Programming Languages
1 14 (7.29%) SQL
2 4 (2.08%) Python
3 3 (1.56%) C
3 3 (1.56%) Java
4 2 (1.04%) JavaScript
4 2 (1.04%) C++
5 1 (0.52%) PowerShell
Qualifications
1 16 (8.33%) Microsoft Certification
2 12 (6.25%) Security Cleared
3 11 (5.73%) SC Cleared
4 9 (4.69%) MCP
4 9 (4.69%) MCSE
5 7 (3.65%) DV Cleared
6 4 (2.08%) Cisco Certification
7 2 (1.04%) CNA
7 2 (1.04%) CNE
7 2 (1.04%) Novell Certification
7 2 (1.04%) ITIL Certification
7 2 (1.04%) Avaya Certification
Quality Assurance & Compliance
1 15 (7.81%) SLA
System Software
1 106 (55.21%) Active Directory
2 13 (6.77%) VMware Infrastructure
3 12 (6.25%) XenApp
4 5 (2.60%) Hyper-V
5 3 (1.56%) XenServer
6 2 (1.04%) ISA Server
6 2 (1.04%) Terminal Services
6 2 (1.04%) Citrix Presentation Server
6 2 (1.04%) Forefront TMG
7 1 (0.52%) XenDesktop
7 1 (0.52%) vSphere
7 1 (0.52%) VMware ESX
Systems Management
1 11 (5.73%) SCCM
2 10 (5.21%) WSUS
3 5 (2.60%) Backup Exec
4 3 (1.56%) Norton AntiVirus
5 2 (1.04%) Systems Management Server (SMS)
5 2 (1.04%) OpenView Configuration Management
5 2 (1.04%) SCOM
6 1 (0.52%) Puppet
6 1 (0.52%) Nagios
Vendors
1 72 (37.50%) Microsoft
2 41 (21.35%) Citrix
3 29 (15.10%) VMware
4 25 (13.02%) Cisco
5 12 (6.25%) HP
6 11 (5.73%) Lotus
7 8 (4.17%) Symantec
8 7 (3.65%) Remedy
8 7 (3.65%) Adobe
8 7 (3.65%) Avaya
9 6 (3.13%) Apple
9 6 (3.13%) Splunk
10 5 (2.60%) McAfee
11 4 (2.08%) Red Hat
11 4 (2.08%) Sophos
11 4 (2.08%) Wyse
11 4 (2.08%) ServiceNow
12 3 (1.56%) LANDesk
12 3 (1.56%) AppSense
13 2 (1.04%) Dell
Blackpool
Interquest - IQ ESM
Rate: £230 per day
Posted: 4 hours ago
Hertfordshire
CK Group
Rate: Competitive
Posted: 19 hours ago
Bristol, Avon
Robert Half
Posted: 5 days ago