The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 510 460 453
Rank change year-on-year
-50 -7
Contract jobs requiring a 2nd Line Support Analyst 80 108 76
As % of all contract IT jobs located in England 0.17% 0.22% 0.18%
As % of the Job Titles category 0.18% 0.24% 0.19%
Number of daily rates quoted 38 44 34
Average daily rate
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£158 £136 £188
Average daily rate % change year-on-year
+15.80% -27.46%
90% offered a daily rate of more than £100 £103 £130
10% offered a daily rate of more than £251 £219 £212
UK excluding London average daily rate £145 £123 £180
% change year-on-year
+18.36% -31.94%
Number of hourly rates quoted 33 38 26
Average hourly rate £15.00 £17.25 £14.88
Average hourly rate % change year-on-year
-13.04% +15.96%
90% offered a hourly rate of more than £12.60 £13.58 £12.75
10% offered a hourly rate of more than £19.70 £21.30 £20.00
UK excluding London average hourly rate £15.00 £16.75 £14.00
% change year-on-year
-10.44% +19.64%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44745 44574 39549
As % of all contract IT jobs located in England 92.36% 92.56% 92.67%
Number of daily rates quoted 28306 28035 23377
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1751 1849 2014
Average hourly rate £16.83 £17.00 £18.75
Average hourly rate % change year-on-year
-1.02% -9.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.35
10% offered a hourly rate of more than £41.00 £40.00 £41.50
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 29 May 2015.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -20 28 £165 +20.43% 8
South West +25 17 £124 -50.50%
South East -10 8 £165 +37.50% 3
North East -1 7 - -
North West -23 7 £150 +27.65% 1
Yorkshire -18 6 £100 -38.46% 1
East of England +1 5 £275 +83.33% 1
East Midlands -4 1 - -
West Midlands -13 1 - - 1
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 29 May 2015, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 115 (80.42%) Windows
2 79 (55.24%) Active Directory
3 59 (41.26%) Microsoft
4 56 (39.16%) Windows 7
5 51 (35.66%) ITIL
6 50 (34.97%) MS Office
7 38 (26.57%) MS Exchange
8 35 (24.48%) Windows XP
9 24 (16.78%) Blackberry
10 23 (16.08%) MS Excel
11 22 (15.38%) Citrix
12 18 (12.59%) VMware
13 16 (11.19%) LAN
14 15 (10.49%) Windows Server 2003
15 14 (9.79%) SQL Server
16 13 (9.09%) WAN
16 13 (9.09%) TCP/IP
16 13 (9.09%) DNS
16 13 (9.09%) Finance
17 12 (8.39%) Firewall
17 12 (8.39%) HP
17 12 (8.39%) Exchange Server 2010
18 11 (7.69%) SLA
18 11 (7.69%) Cisco
18 11 (7.69%) DHCP
18 11 (7.69%) Linux
18 11 (7.69%) Migration
19 10 (6.99%) SQL
19 10 (6.99%) Security Cleared
19 10 (6.99%) Retail

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 29 May 2015, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (26.57%) MS Exchange
2 12 (8.39%) Exchange Server 2010
3 7 (4.90%) Lync
4 6 (4.20%) Blackberry Enterprise Server
5 4 (2.80%) Exchange Server 2007
5 4 (2.80%) IBM Notes
6 3 (2.10%) SharePoint
6 3 (2.10%) Exchange Server 2003
7 2 (1.40%) SharePoint Server
7 2 (1.40%) MS Project Server
8 1 (0.70%) Lotus Domino
8 1 (0.70%) TPMS
8 1 (0.70%) Office Communications Server
Applications
1 50 (34.97%) MS Office
2 23 (16.08%) MS Excel
3 4 (2.80%) MS PowerPoint
4 2 (1.40%) Adobe Creative Suite
4 2 (1.40%) AutoCAD
4 2 (1.40%) MS Project
5 1 (0.70%) Acrobat
Cloud Services
1 8 (5.59%) Office 365
Communications & Networking
1 16 (11.19%) LAN
2 13 (9.09%) WAN
2 13 (9.09%) TCP/IP
2 13 (9.09%) DNS
3 12 (8.39%) Firewall
4 11 (7.69%) DHCP
5 7 (4.90%) SAN
6 6 (4.20%) VPN
6 6 (4.20%) VoIP
7 5 (3.50%) Wireless
8 2 (1.40%) Cisco ASA
8 2 (1.40%) Wi-Fi
9 1 (0.70%) LDAP
9 1 (0.70%) Internet
9 1 (0.70%) 3G
9 1 (0.70%) SSL
9 1 (0.70%) IP Telephony
9 1 (0.70%) 4G
Database & Business Intelligence
1 14 (9.79%) SQL Server
2 4 (2.80%) SQL Server 2008
2 4 (2.80%) Oracle Database
3 1 (0.70%) Oracle Reports
3 1 (0.70%) Oracle Discoverer
3 1 (0.70%) RDBMS
3 1 (0.70%) Relational Database
General
1 13 (9.09%) Finance
2 10 (6.99%) Retail
3 8 (5.59%) Telecoms
4 6 (4.20%) Legal
5 4 (2.80%) Pharmaceutical
6 2 (1.40%) Multimedia
6 2 (1.40%) Law
6 2 (1.40%) Banking
7 1 (0.70%) Front Office
7 1 (0.70%) Automotive
7 1 (0.70%) Retail Banking
7 1 (0.70%) Corporate Banking
Libraries, Frameworks & Software Standards
1 2 (1.40%) HTML
2 1 (0.70%) Software Packaging
2 1 (0.70%) Application Packaging
Miscellaneous
1 24 (16.78%) Blackberry
2 10 (6.99%) Analytical Skills
3 5 (3.50%) NHS
3 5 (3.50%) iPhone
3 5 (3.50%) iPad
4 4 (2.80%) PDA
5 3 (2.10%) Mathematics
6 2 (1.40%) Video Conferencing
6 2 (1.40%) Smartphone
6 2 (1.40%) Computer Science
6 2 (1.40%) Mobile Computing
7 1 (0.70%) EPoS
7 1 (0.70%) Smartcard
7 1 (0.70%) Handset
7 1 (0.70%) Equities
7 1 (0.70%) Management Information System
7 1 (0.70%) Mainframe
7 1 (0.70%) Data Centre
7 1 (0.70%) Derivative
7 1 (0.70%) Equity Derivative
Operating Systems
1 115 (80.42%) Windows
2 56 (39.16%) Windows 7
3 35 (24.48%) Windows XP
4 15 (10.49%) Windows Server 2003
5 11 (7.69%) Linux
6 10 (6.99%) Windows 8
7 8 (5.59%) Windows Server 2008
8 7 (4.90%) Android
9 6 (4.20%) UNIX
10 5 (3.50%) HPUX
10 5 (3.50%) Apple iOS
11 4 (2.80%) Windows Vista
11 4 (2.80%) Windows Server 2012
12 3 (2.10%) Mac OS X
13 2 (1.40%) Windows 2000 Server
13 2 (1.40%) Windows 2000
Processes & Methodologies
1 51 (35.66%) ITIL
2 11 (7.69%) Migration
3 9 (6.29%) Service Management
4 7 (4.90%) Incident Management
5 6 (4.20%) Business Intelligence
6 5 (3.50%) Knowledge Management
7 4 (2.80%) Continuous Improvement
8 3 (2.10%) Software Deployment
8 3 (2.10%) Time Management
9 2 (1.40%) Capacity Planning
9 2 (1.40%) Change Control
9 2 (1.40%) Root Cause Analysis
9 2 (1.40%) Problem Management
9 2 (1.40%) Service Delivery
9 2 (1.40%) CRM
10 1 (0.70%) PRINCE2
10 1 (0.70%) E-Commerce
10 1 (0.70%) B2B
10 1 (0.70%) Agile Software Development
10 1 (0.70%) Systems Analysis
Programming Languages
1 10 (6.99%) SQL
2 2 (1.40%) VBA
3 1 (0.70%) JavaScript
3 1 (0.70%) Perl
3 1 (0.70%) VBScript
Qualifications
1 10 (6.99%) Security Cleared
2 9 (6.29%) SC Cleared
3 8 (5.59%) Microsoft Certification
4 7 (4.90%) Degree
5 4 (2.80%) CCNA
5 4 (2.80%) Cisco Certification
5 4 (2.80%) MCP
5 4 (2.80%) MCSA
6 3 (2.10%) MCSE
6 3 (2.10%) MCITP
7 2 (1.40%) ITIL Certification
8 1 (0.70%) CCA
8 1 (0.70%) Citrix Certification
8 1 (0.70%) Oracle Certification
8 1 (0.70%) A+ Certification
8 1 (0.70%) VMware Certified Professional (VCP)
8 1 (0.70%) ITIL Foundation Certificate
8 1 (0.70%) MCDST
8 1 (0.70%) MCTS
Quality Assurance & Compliance
1 11 (7.69%) SLA
System Software
1 79 (55.24%) Active Directory
2 4 (2.80%) VMware Infrastructure
3 3 (2.10%) Hyper-V
3 3 (2.10%) XenApp
4 1 (0.70%) Terminal Services
4 1 (0.70%) ISA Server
4 1 (0.70%) Microsoft App-V
4 1 (0.70%) BitLocker
4 1 (0.70%) Citrix Presentation Server
4 1 (0.70%) Forefront TMG
Systems Management
1 10 (6.99%) SCCM
2 4 (2.80%) Backup Exec
3 3 (2.10%) Norton AntiVirus
4 2 (1.40%) HP Data Protector
4 2 (1.40%) SCOM
4 2 (1.40%) DameWare
5 1 (0.70%) ZENworks
5 1 (0.70%) MAILsweeper
5 1 (0.70%) Symantec Endpoint Protection
5 1 (0.70%) WSUS
Vendors
1 59 (41.26%) Microsoft
2 22 (15.38%) Citrix
3 18 (12.59%) VMware
4 12 (8.39%) HP
5 11 (7.69%) Cisco
6 6 (4.20%) Apple
6 6 (4.20%) Symantec
6 6 (4.20%) Remedy
7 4 (2.80%) Mitel
7 4 (2.80%) Lotus
7 4 (2.80%) Adobe
7 4 (2.80%) Oracle
8 3 (2.10%) Dell
8 3 (2.10%) Altiris
9 2 (1.40%) LANDesk
9 2 (1.40%) Wyse
9 2 (1.40%) McAfee
10 1 (0.70%) Business Objects
10 1 (0.70%) Sophos
10 1 (0.70%) IBM
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