The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 504 471 466
Rank change year-on-year
-33 -5
Contract jobs requiring a 2nd Line Support Analyst 79 111 60
As % of all contract IT jobs located in England 0.16% 0.22% 0.14%
As % of the Job Titles category 0.17% 0.24% 0.15%
Number of daily rates quoted 36 40 18
Average daily rate
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of your Daily Rate
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£170 £139 £180
Average daily rate % change year-on-year
+22.42% -22.85%
90% offered a daily rate of more than £100 £100 £121
10% offered a daily rate of more than £265 £196 £250
UK excluding London average daily rate £165 £126 £175
% change year-on-year
+30.69% -27.85%
Number of hourly rates quoted 27 37 27
Average hourly rate £15.00 £17.00 £15.00
Average hourly rate % change year-on-year
-11.76% +13.33%
90% offered a hourly rate of more than £11.30 £13.40 £12.80
10% offered a hourly rate of more than £21.60 £22.40 £19.70
UK excluding London average hourly rate £14.50 £16.00 £14.50
% change year-on-year
-9.37% +10.34%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46657 46455 40584
As % of all contract IT jobs located in England 92.33% 92.38% 92.80%
Number of daily rates quoted 28786 28831 23826
Average daily rate £400 £396 £400
Average daily rate % change year-on-year
+1.01% -1.00%
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1833 1870 2077
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.50 £17.50
% change year-on-year
-5.71% -

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 24 April 2015.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -20 26 £180 +25.21% 9
South West +13 13 £110 -32.82% 1
South East -13 12 £233 +60.34% 2
North West -26 8 £158 +36.95% 3
East of England +24 7 - - 4
North East -2 4 - -
West Midlands -12 4 £275 +131.57% 2
Yorkshire -22 3 £100 -33.33% 1
East Midlands +4 2 £120 - 1
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 April 2015, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 120 (77.92%) Windows
2 82 (53.25%) Active Directory
3 67 (43.51%) Microsoft
4 55 (35.71%) Windows 7
5 48 (31.17%) MS Office
6 47 (30.52%) ITIL
7 37 (24.03%) MS Exchange
8 32 (20.78%) Windows XP
9 24 (15.58%) Windows Server 2003
10 23 (14.94%) Blackberry
10 23 (14.94%) VMware
10 23 (14.94%) Citrix
11 20 (12.99%) MS Excel
12 19 (12.34%) DNS
12 19 (12.34%) LAN
13 18 (11.69%) SQL Server
13 18 (11.69%) Windows Server 2008
14 16 (10.39%) WAN
14 16 (10.39%) Cisco
15 15 (9.74%) SQL
15 15 (9.74%) Linux
16 14 (9.09%) DHCP
16 14 (9.09%) TCP/IP
16 14 (9.09%) Analytical Skills
17 13 (8.44%) HP
17 13 (8.44%) Firewall
18 12 (7.79%) Finance
18 12 (7.79%) Migration
18 12 (7.79%) Android
19 11 (7.14%) SCCM

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 April 2015, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 37 (24.03%) MS Exchange
2 10 (6.49%) Lync
3 8 (5.19%) Blackberry Enterprise Server
3 8 (5.19%) Exchange Server 2010
4 4 (2.60%) Exchange Server 2007
4 4 (2.60%) Exchange Server 2003
5 3 (1.95%) Office Communications Server
5 3 (1.95%) IBM Notes
6 2 (1.30%) SharePoint
6 2 (1.30%) MS Project Server
6 2 (1.30%) SharePoint Server
7 1 (0.65%) WorkSite
7 1 (0.65%) Apache
7 1 (0.65%) IIS
Applications
1 48 (31.17%) MS Office
2 20 (12.99%) MS Excel
3 3 (1.95%) Adobe Creative Suite
4 2 (1.30%) MS Project
4 2 (1.30%) AutoCAD
4 2 (1.30%) Final Cut Pro
5 1 (0.65%) MS PowerPoint
5 1 (0.65%) Acrobat
Business Applications
1 1 (0.65%) Dynamics CRM
Cloud Services
1 6 (3.90%) Office 365
Communications & Networking
1 19 (12.34%) DNS
1 19 (12.34%) LAN
2 16 (10.39%) WAN
3 14 (9.09%) DHCP
3 14 (9.09%) TCP/IP
4 13 (8.44%) Firewall
5 7 (4.55%) VPN
6 5 (3.25%) Wi-Fi
6 5 (3.25%) Wireless
6 5 (3.25%) VoIP
7 4 (2.60%) SAN
8 2 (1.30%) 3G
8 2 (1.30%) Cisco ASA
9 1 (0.65%) 4G
9 1 (0.65%) IP Telephony
9 1 (0.65%) Internet
9 1 (0.65%) ADSL
9 1 (0.65%) Broadband
Database & Business Intelligence
1 18 (11.69%) SQL Server
2 4 (2.60%) SQL Server 2008
3 2 (1.30%) Oracle Database
4 1 (0.65%) Relational Database
4 1 (0.65%) Oracle Discoverer
4 1 (0.65%) RDBMS
4 1 (0.65%) Oracle Reports
4 1 (0.65%) MySQL
General
1 12 (7.79%) Finance
2 8 (5.19%) Legal
3 7 (4.55%) Retail
4 6 (3.90%) Telecoms
5 3 (1.95%) Law
5 3 (1.95%) Pharmaceutical
6 2 (1.30%) Banking
6 2 (1.30%) Multimedia
7 1 (0.65%) Retail Banking
7 1 (0.65%) Corporate Banking
7 1 (0.65%) Manufacturing
7 1 (0.65%) Front Office
Libraries, Frameworks & Software Standards
1 3 (1.95%) HTML
2 1 (0.65%) Corona SDK
2 1 (0.65%) Software Packaging
2 1 (0.65%) Application Packaging
2 1 (0.65%) XML
Miscellaneous
1 23 (14.94%) Blackberry
2 14 (9.09%) Analytical Skills
3 8 (5.19%) NHS
4 4 (2.60%) iPad
5 3 (1.95%) iPhone
5 3 (1.95%) Mathematics
6 2 (1.30%) Statistics
6 2 (1.30%) Computer Science
6 2 (1.30%) Mobile Computing
7 1 (0.65%) Video Conferencing
7 1 (0.65%) Smartphone
7 1 (0.65%) Pocket PC
7 1 (0.65%) Derivative
7 1 (0.65%) Equity Derivative
7 1 (0.65%) Equities
7 1 (0.65%) Handset
7 1 (0.65%) Mainframe
7 1 (0.65%) EPoS
Operating Systems
1 120 (77.92%) Windows
2 55 (35.71%) Windows 7
3 32 (20.78%) Windows XP
4 24 (15.58%) Windows Server 2003
5 18 (11.69%) Windows Server 2008
6 15 (9.74%) Linux
7 12 (7.79%) Android
8 10 (6.49%) Windows 8
9 5 (3.25%) Apple iOS
9 5 (3.25%) Windows Server 2012
9 5 (3.25%) Mac OS X
9 5 (3.25%) Windows 2000
9 5 (3.25%) HPUX
9 5 (3.25%) UNIX
10 4 (2.60%) Windows Vista
11 3 (1.95%) Ubuntu
12 2 (1.30%) Windows 2000 Server
12 2 (1.30%) CentOS
13 1 (0.65%) Windows NT
Processes & Methodologies
1 47 (30.52%) ITIL
2 12 (7.79%) Migration
3 8 (5.19%) Incident Management
4 7 (4.55%) Service Management
4 7 (4.55%) Business Intelligence
5 5 (3.25%) Knowledge Management
6 3 (1.95%) Continuous Improvement
6 3 (1.95%) Time Management
6 3 (1.95%) Service Delivery
6 3 (1.95%) CRM
7 2 (1.30%) Capacity Planning
7 2 (1.30%) Change Control
8 1 (0.65%) Cyber Security
8 1 (0.65%) Low Latency
8 1 (0.65%) Root Cause Analysis
8 1 (0.65%) Software Deployment
8 1 (0.65%) Business Process Improvement
8 1 (0.65%) Problem Management
8 1 (0.65%) Performance Management
8 1 (0.65%) Electronic Trading
Programming Languages
1 15 (9.74%) SQL
2 2 (1.30%) C
2 2 (1.30%) C++
2 2 (1.30%) VBA
2 2 (1.30%) Python
3 1 (0.65%) VBScript
3 1 (0.65%) Java
3 1 (0.65%) JavaScript
3 1 (0.65%) Perl
Qualifications
1 11 (7.14%) Microsoft Certification
2 8 (5.19%) Security Cleared
3 7 (4.55%) SC Cleared
4 4 (2.60%) MCSE
5 3 (1.95%) Degree
5 3 (1.95%) MCSA
6 2 (1.30%) Cisco Certification
6 2 (1.30%) MCITP
7 1 (0.65%) ITIL Foundation Certificate
7 1 (0.65%) MCDST
7 1 (0.65%) Oracle Certification
7 1 (0.65%) A+ Certification
7 1 (0.65%) ITIL Certification
7 1 (0.65%) CCNA
7 1 (0.65%) MCP
Quality Assurance & Compliance
1 10 (6.49%) SLA
System Software
1 82 (53.25%) Active Directory
2 9 (5.84%) XenApp
3 8 (5.19%) VMware Infrastructure
4 4 (2.60%) Hyper-V
5 3 (1.95%) Forefront TMG
5 3 (1.95%) ISA Server
6 2 (1.30%) XenServer
7 1 (0.65%) BitLocker
7 1 (0.65%) Citrix Presentation Server
7 1 (0.65%) Microsoft App-V
7 1 (0.65%) Terminal Services
Systems Management
1 11 (7.14%) SCCM
2 5 (3.25%) WSUS
3 3 (1.95%) SCOM
3 3 (1.95%) Norton AntiVirus
4 2 (1.30%) DameWare
4 2 (1.30%) Backup Exec
4 2 (1.30%) HP Data Protector
5 1 (0.65%) Symantec Endpoint Protection
5 1 (0.65%) ZENworks
5 1 (0.65%) OpenView Configuration Management
5 1 (0.65%) MAILsweeper
Vendors
1 67 (43.51%) Microsoft
2 23 (14.94%) VMware
2 23 (14.94%) Citrix
3 16 (10.39%) Cisco
4 13 (8.44%) HP
5 9 (5.84%) Apple
6 7 (4.55%) Adobe
7 6 (3.90%) Remedy
8 5 (3.25%) Symantec
9 4 (2.60%) Mitel
10 3 (1.95%) Splunk
10 3 (1.95%) Lotus
10 3 (1.95%) Red Hat
11 2 (1.30%) Oracle
11 2 (1.30%) Dell
11 2 (1.30%) Wyse
11 2 (1.30%) AppSense
11 2 (1.30%) Altiris
11 2 (1.30%) LANDesk
12 1 (0.65%) NetIQ
Welwyn Garden City, Hertfordshire
Connectus
Rate: £250 - £300 per day
Posted: 23 hours ago
West Bromwich, West Midlands (County)
Experis Ltd
Rate: £16.60 per annum
Posted: Yesterday
Chippenham, Wiltshire
Global Technology Solutions Ltd
Rate: £13.00 per hour
Posted: 2 days ago
Peterborough, Cambridgeshire
The One Group
Rate: Market related
Posted: 2 days ago
Ipswich, Suffolk
Etech Partners
Rate: Excellent Rates on offer
Posted: 4 days ago
City of London
Real Staffing
Rate: £180 - £200 per day + competitive
Posted: 4 days ago
West London
Eaglecliff
Rate: c.£35,000 - £38,000 + Benefits
Posted: 5 days ago
London
Pertemps ERP
Rate: £130 - 150 per day all inclusive
Posted: 9 days ago
Lewisham
Venturi
Rate: £24 - £25 per hour
Posted: 11 days ago
Southwark
Venturi
Rate: £21 - £24 per hour
Posted: 12 days ago
Manchester
Applause IT Innovation
Rate: £10 - £15 per hour
Posted: 22 days ago