The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 489 462 487
Rank change year-on-year
-27 +25
Contract jobs requiring a 2nd Line Support Analyst 97 93 68
As % of all contract IT jobs located in England 0.19% 0.19% 0.15%
As % of the Job Titles category 0.21% 0.21% 0.16%
Number of daily rates quoted 37 45 29
Average daily rate
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of your Daily Rate
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£163 £150 £170
Average daily rate % change year-on-year
+8.33% -11.76%
90% offered a daily rate of more than £133 £107 £137
10% offered a daily rate of more than £253 £203 £210
UK excluding London average daily rate £166 £138 £171
% change year-on-year
+20.90% -19.70%
Number of hourly rates quoted 44 29 26
Average hourly rate £16.00 £17.50 £15.63
Average hourly rate % change year-on-year
-8.57% +12.00%
90% offered a hourly rate of more than £13.00 £13.14 £12.63
10% offered a hourly rate of more than £21.01 £22.50 £20.50
UK excluding London average hourly rate £15.00 £17.00 £13.75
% change year-on-year
-11.76% +23.63%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46875 44412 41390
As % of all contract IT jobs located in England 92.50% 92.75% 92.75%
Number of daily rates quoted 30107 27634 24617
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1774 1804 1984
Average hourly rate £17.00 £16.50 £19.00
Average hourly rate % change year-on-year
+3.03% -13.15%
90% offered a hourly rate of more than £11.00 £10.50 £11.35
10% offered a hourly rate of more than £40.76 £38.50 £41.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 3 July 2015.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -25 37 £170 +13.33% 3
South West +1 13 £139 -44.50%
South East -16 13 £170 +41.66% 3
North West -9 8 £156 +35.86% 3
North East - 8 £120 -
East of England -4 6 £275 +83.33%
West Midlands 0 5 - - 2
Yorkshire -19 4 £220 +25.71% 4
East Midlands -5 3 - - 2
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 3 July 2015, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 140 (80.92%) Windows
2 99 (57.23%) Active Directory
3 72 (41.62%) Microsoft
4 65 (37.57%) Windows 7
5 59 (34.10%) MS Office
6 53 (30.64%) ITIL
7 49 (28.32%) MS Exchange
8 47 (27.17%) Windows XP
9 30 (17.34%) Citrix
10 29 (16.76%) MS Excel
11 28 (16.18%) Blackberry
12 26 (15.03%) Windows Server 2003
13 25 (14.45%) VMware
14 24 (13.87%) Windows Server 2008
15 19 (10.98%) LAN
15 19 (10.98%) TCP/IP
16 17 (9.83%) WAN
16 17 (9.83%) DNS
16 17 (9.83%) SQL Server
17 16 (9.25%) SQL
17 16 (9.25%) Cisco
18 15 (8.67%) SLA
18 15 (8.67%) HP
18 15 (8.67%) Microsoft Certification
19 14 (8.09%) DHCP
19 14 (8.09%) Firewall
19 14 (8.09%) Blackberry Enterprise Server
19 14 (8.09%) SCCM
20 13 (7.51%) Exchange Server 2010
20 13 (7.51%) Finance

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 3 July 2015, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (28.32%) MS Exchange
2 14 (8.09%) Blackberry Enterprise Server
3 13 (7.51%) Exchange Server 2010
4 8 (4.62%) Exchange Server 2007
5 7 (4.05%) Exchange Server 2003
5 7 (4.05%) Lync
6 4 (2.31%) SharePoint
6 4 (2.31%) IBM Notes
7 2 (1.16%) Lotus Domino
7 2 (1.16%) SharePoint Server
7 2 (1.16%) MS Project Server
8 1 (0.58%) Exchange Server 2013
8 1 (0.58%) Drupal
8 1 (0.58%) TPMS
8 1 (0.58%) Office Communications Server
8 1 (0.58%) nginx
8 1 (0.58%) Apache Solr
8 1 (0.58%) Apache
8 1 (0.58%) Tomcat
8 1 (0.58%) JBoss
Applications
1 59 (34.10%) MS Office
2 29 (16.76%) MS Excel
3 5 (2.89%) MS PowerPoint
4 2 (1.16%) Adobe Creative Suite
4 2 (1.16%) MS Project
4 2 (1.16%) AutoCAD
5 1 (0.58%) Acrobat
Business Applications
1 1 (0.58%) SAP Business One
Cloud Services
1 11 (6.36%) Office 365
2 1 (0.58%) Amazon AWS
Communications & Networking
1 19 (10.98%) LAN
1 19 (10.98%) TCP/IP
2 17 (9.83%) DNS
2 17 (9.83%) WAN
3 14 (8.09%) DHCP
3 14 (8.09%) Firewall
4 10 (5.78%) SAN
5 7 (4.05%) VoIP
5 7 (4.05%) VPN
6 5 (2.89%) Wireless
7 2 (1.16%) IP Telephony
7 2 (1.16%) Internet
7 2 (1.16%) Wi-Fi
7 2 (1.16%) Cisco ASA
7 2 (1.16%) NAS
8 1 (0.58%) Unified Communications
8 1 (0.58%) 4G
8 1 (0.58%) LDAP
8 1 (0.58%) Extranet
8 1 (0.58%) 3G
Database & Business Intelligence
1 17 (9.83%) SQL Server
2 4 (2.31%) SQL Server 2008
2 4 (2.31%) Oracle Database
3 2 (1.16%) MySQL
4 1 (0.58%) Relational Database
4 1 (0.58%) Redis
4 1 (0.58%) Oracle Reports
4 1 (0.58%) Oracle Discoverer
4 1 (0.58%) RDBMS
Development Applications
1 1 (0.58%) Jenkins
General
1 13 (7.51%) Finance
2 12 (6.94%) Retail
3 9 (5.20%) Telecoms
4 5 (2.89%) Legal
5 4 (2.31%) Pharmaceutical
6 2 (1.16%) Law
6 2 (1.16%) Multimedia
6 2 (1.16%) Banking
7 1 (0.58%) Retail Banking
7 1 (0.58%) Corporate Banking
7 1 (0.58%) Marketing
7 1 (0.58%) Manufacturing
7 1 (0.58%) Front Office
7 1 (0.58%) Back Office
7 1 (0.58%) Automotive
Libraries, Frameworks & Software Standards
1 2 (1.16%) HTML
2 1 (0.58%) COM
2 1 (0.58%) Web Services
2 1 (0.58%) XML
2 1 (0.58%) ODBC
2 1 (0.58%) ActiveMQ
2 1 (0.58%) Ruby on Rails
2 1 (0.58%) Application Packaging
2 1 (0.58%) Software Packaging
Miscellaneous
1 28 (16.18%) Blackberry
2 11 (6.36%) Analytical Skills
3 6 (3.47%) NHS
4 5 (2.89%) PDA
4 5 (2.89%) iPhone
5 4 (2.31%) Video Conferencing
5 4 (2.31%) iPad
6 3 (1.73%) Smartphone
6 3 (1.73%) Mathematics
6 3 (1.73%) Management Information System
7 2 (1.16%) Computer Science
7 2 (1.16%) Social Media
7 2 (1.16%) BYOD
7 2 (1.16%) HP Storage
7 2 (1.16%) Mobile Computing
7 2 (1.16%) HP StoreVirtual
8 1 (0.58%) Enterprise Storage
8 1 (0.58%) Digital Media
8 1 (0.58%) Data Centre
8 1 (0.58%) Life Science
Operating Systems
1 140 (80.92%) Windows
2 65 (37.57%) Windows 7
3 47 (27.17%) Windows XP
4 26 (15.03%) Windows Server 2003
5 24 (13.87%) Windows Server 2008
6 12 (6.94%) Windows 8
6 12 (6.94%) Linux
7 8 (4.62%) Windows Server 2012
7 8 (4.62%) Android
8 7 (4.05%) UNIX
8 7 (4.05%) Apple iOS
9 6 (3.47%) Windows Vista
9 6 (3.47%) Mac OS X
10 4 (2.31%) HPUX
11 2 (1.16%) Windows 2000
11 2 (1.16%) Windows 2000 Server
12 1 (0.58%) CentOS
Processes & Methodologies
1 53 (30.64%) ITIL
2 11 (6.36%) Service Management
3 10 (5.78%) Migration
4 8 (4.62%) Incident Management
5 5 (2.89%) Time Management
5 5 (2.89%) Business Intelligence
5 5 (2.89%) Continuous Improvement
5 5 (2.89%) Software Deployment
6 4 (2.31%) Knowledge Management
6 4 (2.31%) Service Delivery
7 3 (1.73%) CRM
7 3 (1.73%) Problem Management
7 3 (1.73%) Root Cause Analysis
8 2 (1.16%) Change Control
8 2 (1.16%) Performance Management
8 2 (1.16%) Capacity Planning
8 2 (1.16%) E-Commerce
8 2 (1.16%) Change Management
9 1 (0.58%) Risk Management
9 1 (0.58%) Workflow
Programming Languages
1 16 (9.25%) SQL
2 2 (1.16%) VBA
3 1 (0.58%) Ruby
3 1 (0.58%) PowerShell
3 1 (0.58%) VBScript
3 1 (0.58%) JavaScript
3 1 (0.58%) Perl
Qualifications
1 15 (8.67%) Microsoft Certification
2 11 (6.36%) Security Cleared
3 10 (5.78%) SC Cleared
4 7 (4.05%) MCSA
5 6 (3.47%) MCP
5 6 (3.47%) Degree
6 5 (2.89%) CCNA
6 5 (2.89%) Cisco Certification
7 4 (2.31%) MCITP
8 3 (1.73%) MCDST
8 3 (1.73%) MCSE
9 2 (1.16%) CCA
9 2 (1.16%) Citrix Certification
9 2 (1.16%) MCTS
9 2 (1.16%) VMware Certified Professional (VCP)
9 2 (1.16%) A+ Certification
10 1 (0.58%) ITIL Certification
10 1 (0.58%) Network+ Certification
10 1 (0.58%) MOS
10 1 (0.58%) Oracle Certification
Quality Assurance & Compliance
1 15 (8.67%) SLA
System Software
1 99 (57.23%) Active Directory
2 9 (5.20%) VMware Infrastructure
3 5 (2.89%) Hyper-V
4 4 (2.31%) XenApp
5 1 (0.58%) Forefront TMG
5 1 (0.58%) Varnish
5 1 (0.58%) BitLocker
5 1 (0.58%) Terminal Services
5 1 (0.58%) ISA Server
5 1 (0.58%) VMware ESX
5 1 (0.58%) Microsoft App-V
5 1 (0.58%) Citrix Presentation Server
5 1 (0.58%) VMware Server
Systems Management
1 14 (8.09%) SCCM
2 5 (2.89%) Backup Exec
3 3 (1.73%) Norton AntiVirus
3 3 (1.73%) SCOM
4 2 (1.16%) HP Data Protector
4 2 (1.16%) DameWare
5 1 (0.58%) ZENworks
5 1 (0.58%) MAILsweeper
5 1 (0.58%) WSUS
5 1 (0.58%) ZABBIX
5 1 (0.58%) Puppet
5 1 (0.58%) Vagrant
5 1 (0.58%) Symantec Endpoint Protection
5 1 (0.58%) AirWatch
Vendors
1 72 (41.62%) Microsoft
2 30 (17.34%) Citrix
3 25 (14.45%) VMware
4 16 (9.25%) Cisco
5 15 (8.67%) HP
6 9 (5.20%) Apple
7 7 (4.05%) Symantec
8 6 (3.47%) Remedy
9 5 (2.89%) Dell
9 5 (2.89%) Oracle
10 4 (2.31%) Adobe
10 4 (2.31%) McAfee
10 4 (2.31%) Lotus
10 4 (2.31%) Mitel
11 3 (1.73%) Altiris
11 3 (1.73%) LANDesk
12 2 (1.16%) CA
12 2 (1.16%) Sophos
12 2 (1.16%) Wyse
12 2 (1.16%) IBM
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