The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 512 503 519
Rank change year-on-year
-9 +16
Contract jobs requiring a 2nd Line Support Analyst 88 85 53
As % of all contract IT jobs located in England 0.16% 0.17% 0.11%
As % of the Job Titles category 0.18% 0.18% 0.12%
Number of daily rates quoted 35 41 12
Average daily rate
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of your Daily Rate
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£170 £153 £143
Average daily rate % change year-on-year
+11.47% +7.01%
90% offered a daily rate of more than £110 £105 £112
10% offered a daily rate of more than £250 £245 £199
UK excluding London average daily rate £120 £151 £155
% change year-on-year
-20.66% -2.41%
Number of hourly rates quoted 29 27 27
Average hourly rate £15.00 £17.00 £18.00
Average hourly rate % change year-on-year
-11.76% -5.55%
90% offered a hourly rate of more than £12.20 £10.36 £13.25
10% offered a hourly rate of more than £20.30 £21.03 £23.10
UK excluding London average hourly rate £15.00 £16.25 £17.75
% change year-on-year
-7.69% -8.45%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
50008 47259 44708
As % of all contract IT jobs located in England 92.82% 92.32% 92.90%
Number of daily rates quoted 32538 29202 27164
Average daily rate £405 £400 £400
Average daily rate % change year-on-year
+1.25% -
90% offered a daily rate of more than £250 £225 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1871 1881 1962
Average hourly rate £17.25 £17.00 £17.50
Average hourly rate % change year-on-year
+1.47% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Daily Rate Trend in England

2nd Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 1 September 2015.

2nd Line Support Analyst Daily Rate Histogram in England

2nd Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Hourly Rate Trend in England

2nd Line Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 1 September 2015.

2nd Line Support Analyst Hourly Rate Histogram in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 39 £205 +31.20% 3
South East -32 15 £170 +41.66% 5
East of England +5 9 £110 -20.00% 1
East Midlands -6 9 £110 -42.10% 1
West Midlands +4 5 £120 -31.42% 3
North West -20 3 £175 +14.75% 1
North East -23 3 £120 -55.96%
Yorkshire -30 3 £155 -36.73% 2
South West -5 2 - - 3
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 1 September 2015, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 133 (78.70%) Windows
2 96 (56.80%) Active Directory
3 67 (39.64%) Microsoft
4 66 (39.05%) MS Office
5 60 (35.50%) Windows 7
6 45 (26.63%) ITIL
7 42 (24.85%) MS Excel
8 41 (24.26%) Windows XP
8 41 (24.26%) MS Exchange
9 30 (17.75%) Blackberry
10 27 (15.98%) Citrix
10 27 (15.98%) Windows Server 2008
11 24 (14.20%) Windows Server 2003
11 24 (14.20%) VMware
12 21 (12.43%) Blackberry Enterprise Server
13 19 (11.24%) TCP/IP
14 17 (10.06%) SLA
15 16 (9.47%) Microsoft Certification
15 16 (9.47%) SQL Server
15 16 (9.47%) Finance
16 15 (8.88%) VMware Infrastructure
17 14 (8.28%) MCP
17 14 (8.28%) WAN
18 13 (7.69%) Cisco
18 13 (7.69%) SQL
18 13 (7.69%) LAN
18 13 (7.69%) Exchange Server 2010
18 13 (7.69%) Windows 8
19 12 (7.10%) Android
19 12 (7.10%) Retail

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 1 September 2015, IT contractor jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 41 (24.26%) MS Exchange
2 21 (12.43%) Blackberry Enterprise Server
3 13 (7.69%) Exchange Server 2010
4 12 (7.10%) Exchange Server 2007
5 9 (5.33%) SharePoint
6 8 (4.73%) Lync
7 6 (3.55%) Exchange Server 2003
8 4 (2.37%) SharePoint 2013
9 3 (1.78%) IBM Notes
10 2 (1.18%) Lotus Domino
10 2 (1.18%) SharePoint Server
10 2 (1.18%) MS Project Server
10 2 (1.18%) Exchange Server 2013
11 1 (0.59%) WorkSite
11 1 (0.59%) Drupal
11 1 (0.59%) TPMS
11 1 (0.59%) Office Communications Server
11 1 (0.59%) nginx
11 1 (0.59%) Apache Solr
11 1 (0.59%) Apache
Applications
1 66 (39.05%) MS Office
2 42 (24.85%) MS Excel
3 7 (4.14%) MS PowerPoint
4 2 (1.18%) Adobe Creative Suite
4 2 (1.18%) MS Project
4 2 (1.18%) Acrobat
5 1 (0.59%) Adobe Premiere
5 1 (0.59%) Adobe After Effects
5 1 (0.59%) Photoshop
Business Applications
1 4 (2.37%) Dynamics CRM
2 1 (0.59%) SAP Business One
2 1 (0.59%) SAP Oil and Gas
2 1 (0.59%) Dynamics NAV
Cloud Services
1 10 (5.92%) Office 365
2 1 (0.59%) Cloud Computing
2 1 (0.59%) Amazon AWS
2 1 (0.59%) Google Apps
Communications & Networking
1 19 (11.24%) TCP/IP
2 14 (8.28%) WAN
3 13 (7.69%) LAN
4 12 (7.10%) DNS
5 10 (5.92%) VoIP
5 10 (5.92%) DHCP
6 8 (4.73%) VPN
7 7 (4.14%) Firewall
8 6 (3.55%) SAN
9 3 (1.78%) Internet
9 3 (1.78%) IP Telephony
10 2 (1.18%) Cisco IOS
10 2 (1.18%) Network Security
10 2 (1.18%) WLAN
10 2 (1.18%) Wi-Fi
10 2 (1.18%) NAS
11 1 (0.59%) Unified Communications
11 1 (0.59%) Wireless
11 1 (0.59%) LDAP
11 1 (0.59%) ADSL
Database & Business Intelligence
1 16 (9.47%) SQL Server
2 7 (4.14%) SQL Server 2008
3 5 (2.96%) SQL Server 2005
3 5 (2.96%) SQL Server 2012
4 4 (2.37%) Oracle Database
5 2 (1.18%) Oracle ODI
5 2 (1.18%) Oracle Database 12c
5 2 (1.18%) SQL Server Integration Services
5 2 (1.18%) Oracle Database 11g
5 2 (1.18%) Oracle9i Database
5 2 (1.18%) MySQL
5 2 (1.18%) Oracle Database 10g
6 1 (0.59%) RDBMS
6 1 (0.59%) Redis
6 1 (0.59%) Relational Database
Development Applications
1 2 (1.18%) ERwin
2 1 (0.59%) Jenkins
General
1 16 (9.47%) Finance
2 12 (7.10%) Retail
3 9 (5.33%) Telecoms
4 8 (4.73%) Legal
5 7 (4.14%) Law
6 2 (1.18%) Pharmaceutical
6 2 (1.18%) Manufacturing
6 2 (1.18%) Banking
6 2 (1.18%) Marketing
6 2 (1.18%) Multimedia
7 1 (0.59%) Retail Banking
7 1 (0.59%) Corporate Banking
7 1 (0.59%) Publishing
7 1 (0.59%) Front Office
7 1 (0.59%) Back Office
7 1 (0.59%) Electronics
7 1 (0.59%) Automotive
Libraries, Frameworks & Software Standards
1 2 (1.18%) Middleware
1 2 (1.18%) Oracle Fusion
1 2 (1.18%) Oracle GoldenGate
2 1 (0.59%) ActiveMQ
2 1 (0.59%) Ruby on Rails
2 1 (0.59%) Software Packaging
2 1 (0.59%) COM
2 1 (0.59%) Web Services
2 1 (0.59%) XML
2 1 (0.59%) ODBC
Miscellaneous
1 30 (17.75%) Blackberry
2 7 (4.14%) PDA
2 7 (4.14%) Video Conferencing
3 5 (2.96%) iPhone
3 5 (2.96%) Analytical Skills
3 5 (2.96%) NHS
4 4 (2.37%) Management Information System
4 4 (2.37%) iPad
5 3 (1.78%) Smartphone
5 3 (1.78%) Handset
6 2 (1.18%) BYOD
6 2 (1.18%) Data Integration
6 2 (1.18%) Social Media
7 1 (0.59%) Video on Demand
7 1 (0.59%) Enterprise Storage
7 1 (0.59%) Digital Media
7 1 (0.59%) Streaming Video
7 1 (0.59%) Replication
7 1 (0.59%) Equities
7 1 (0.59%) Smartcard
Operating Systems
1 133 (78.70%) Windows
2 60 (35.50%) Windows 7
3 41 (24.26%) Windows XP
4 27 (15.98%) Windows Server 2008
5 24 (14.20%) Windows Server 2003
6 13 (7.69%) Windows 8
7 12 (7.10%) Android
8 8 (4.73%) UNIX
8 8 (4.73%) Windows Vista
8 8 (4.73%) Linux
8 8 (4.73%) Windows Server 2012
9 7 (4.14%) Mac OS X
10 6 (3.55%) Apple iOS
11 1 (0.59%) CentOS
11 1 (0.59%) Windows Phone
Processes & Methodologies
1 45 (26.63%) ITIL
2 11 (6.51%) Service Management
3 9 (5.33%) Incident Management
4 8 (4.73%) CRM
5 7 (4.14%) Software Deployment
6 6 (3.55%) ITSM
6 6 (3.55%) Migration
7 5 (2.96%) Service Delivery
7 5 (2.96%) Continuous Improvement
8 4 (2.37%) Time Management
8 4 (2.37%) Problem Management
8 4 (2.37%) Asset Management
9 3 (1.78%) Document Management
9 3 (1.78%) Security Management
9 3 (1.78%) Software Distribution
9 3 (1.78%) Infrastructure Management
9 3 (1.78%) E-Commerce
9 3 (1.78%) Business Intelligence
9 3 (1.78%) ITIL V3
9 3 (1.78%) Root Cause Analysis
Programming Languages
1 13 (7.69%) SQL
2 2 (1.18%) T-SQL
2 2 (1.18%) C
3 1 (0.59%) JavaScript
3 1 (0.59%) Perl
3 1 (0.59%) VBScript
3 1 (0.59%) Ruby
3 1 (0.59%) PowerShell
Qualifications
1 16 (9.47%) Microsoft Certification
2 14 (8.28%) MCP
3 9 (5.33%) MCSA
3 9 (5.33%) SC Cleared
3 9 (5.33%) Security Cleared
4 6 (3.55%) MCDST
4 6 (3.55%) MCTS
4 6 (3.55%) MCITP
5 5 (2.96%) Degree
5 5 (2.96%) Cisco Certification
5 5 (2.96%) CCNA
6 2 (1.18%) CCA
6 2 (1.18%) Citrix Certification
6 2 (1.18%) VMware Certified Professional (VCP)
7 1 (0.59%) MCSE
7 1 (0.59%) A+ Certification
7 1 (0.59%) ITIL Certification
7 1 (0.59%) Network+ Certification
7 1 (0.59%) MOS
Quality Assurance & Compliance
1 17 (10.06%) SLA
2 1 (0.59%) Data Quality
System Software
1 96 (56.80%) Active Directory
2 15 (8.88%) VMware Infrastructure
3 6 (3.55%) XenApp
4 3 (1.78%) XenServer
4 3 (1.78%) Hyper-V
5 2 (1.18%) Tivoli Workload Scheduler
6 1 (0.59%) VMware ESX
6 1 (0.59%) Microsoft App-V
6 1 (0.59%) Citrix Presentation Server
6 1 (0.59%) VMware Server
6 1 (0.59%) Varnish
Systems Management
1 12 (7.10%) SCCM
2 5 (2.96%) Backup Exec
3 3 (1.78%) AirWatch
4 2 (1.18%) SCOM
4 2 (1.18%) Tivoli
5 1 (0.59%) ZENworks
5 1 (0.59%) Norton AntiVirus
5 1 (0.59%) MAILsweeper
5 1 (0.59%) DameWare
5 1 (0.59%) ZABBIX
5 1 (0.59%) McAfee ePO
5 1 (0.59%) Puppet
5 1 (0.59%) Symantec Enterprise Vault
5 1 (0.59%) Vagrant
Vendors
1 67 (39.64%) Microsoft
2 27 (15.98%) Citrix
3 24 (14.20%) VMware
4 13 (7.69%) Cisco
5 11 (6.51%) Apple
6 8 (4.73%) Dell
7 7 (4.14%) McAfee
8 5 (2.96%) IBM
8 5 (2.96%) Oracle
8 5 (2.96%) Adobe
8 5 (2.96%) HP
8 5 (2.96%) Remedy
9 4 (2.37%) CA
10 3 (1.78%) Lotus
10 3 (1.78%) Sophos
10 3 (1.78%) Symantec
10 3 (1.78%) LANDesk
11 2 (1.18%) Polycom
11 2 (1.18%) Altiris
11 2 (1.18%) Northgate
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