The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 134 130 115
Rank change year-on-year
-4 -15
Contract jobs requiring a Help Desk Analyst 10 6 18
As % of all contract IT jobs located in the North West 0.31% 0.21% 0.60%
As % of the Job Titles category 0.34% 0.23% 0.66%
Number of daily rates quoted 3 2 2
Average daily rate
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£115 £150 £118
Average daily rate % change year-on-year
-23.33% +27.65%
90% offered a daily rate of more than £105 £150 £112
10% offered a daily rate of more than £131 £150 £124
UK excluding London average daily rate £123 £110 £100
% change year-on-year
+11.36% +10.00%
Number of hourly rates quoted 3 4 15
Average hourly rate £9.50 £12.50 £16.25
Average hourly rate % change year-on-year
-24.00% -23.07%
UK excluding London average hourly rate £13.06 £13.35 £13.00
% change year-on-year
-2.20% +2.69%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2978 2575 2741
As % of all contract IT jobs located in the North West 92.17% 90.93% 90.91%
Number of daily rates quoted 1739 1290 1390
Average daily rate £350 £338 £331
Average daily rate % change year-on-year
+3.70% +2.11%
90% offered a daily rate of more than £220 £205 £200
10% offered a daily rate of more than £520 £500 £488
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 175 189 213
Average hourly rate £16.08 £20.00 £21.00
Average hourly rate % change year-on-year
-19.60% -4.76%
90% offered a hourly rate of more than £10.00 £11.00 £11.71
10% offered a hourly rate of more than £37.00 £41.00 £45.05
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Help Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the North West

Help Desk Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst across the North West region.

Help Desk Analyst Daily Rate Trend in the North West

Help Desk Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst across the North West region.

Help Desk Analyst Hourly Rate Trend in the North West

Help Desk Analyst
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst across the North West region over the 3 months to 19 December 2014.

Help Desk Analyst Hourly Rate Histogram in the North West

Help Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the North West region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +10 3 £135 -10.00% 1
Manchester -7 3 £103 -31.66%
Lancashire -22 1 - -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 19 December 2014, IT contractor jobs across the North West region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 14 (50.00%) Windows
2 12 (42.86%) Microsoft
3 10 (35.71%) Active Directory
4 8 (28.57%) MS Excel
4 8 (28.57%) MS Office
5 7 (25.00%) Windows 7
6 6 (21.43%) SLA
6 6 (21.43%) ITIL
6 6 (21.43%) Windows XP
7 5 (17.86%) Citrix
8 4 (14.29%) Problem Management
9 3 (10.71%) Incident Management
9 3 (10.71%) Windows Server 2008
9 3 (10.71%) SC Cleared
9 3 (10.71%) Security Cleared
9 3 (10.71%) Service Management
9 3 (10.71%) Windows Server 2003
10 2 (7.14%) MS PowerPoint
10 2 (7.14%) GIS
10 2 (7.14%) VMware
10 2 (7.14%) MS Exchange
10 2 (7.14%) Asset Management
10 2 (7.14%) Dutch Language
10 2 (7.14%) French Language
10 2 (7.14%) Norwegian Language
10 2 (7.14%) Portuguese Language
10 2 (7.14%) Swedish Language
11 1 (3.57%) SonicWALL
11 1 (3.57%) Draytek
11 1 (3.57%) Network Security

Help Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 19 December 2014, IT contractor jobs across the North West region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (7.14%) MS Exchange
2 1 (3.57%) SharePoint
Applications
1 8 (28.57%) MS Excel
1 8 (28.57%) MS Office
2 2 (7.14%) MS PowerPoint
Business Applications
1 1 (3.57%) SAP Oil and Gas
1 1 (3.57%) SAP FI
Communications & Networking
1 1 (3.57%) Network Security
1 1 (3.57%) VoIP
1 1 (3.57%) TCP/IP
1 1 (3.57%) Intranet
General
1 2 (7.14%) Dutch Language
1 2 (7.14%) French Language
1 2 (7.14%) Norwegian Language
1 2 (7.14%) Portuguese Language
1 2 (7.14%) Swedish Language
2 1 (3.57%) General Ledger
2 1 (3.57%) Legal
Miscellaneous
1 2 (7.14%) GIS
2 1 (3.57%) Mathematics
2 1 (3.57%) iPhone
2 1 (3.57%) iPad
2 1 (3.57%) Analytical Skills
2 1 (3.57%) Management Information System
2 1 (3.57%) Blackberry
Operating Systems
1 14 (50.00%) Windows
2 7 (25.00%) Windows 7
3 6 (21.43%) Windows XP
4 3 (10.71%) Windows Server 2008
4 3 (10.71%) Windows Server 2003
5 1 (3.57%) Windows Vista
5 1 (3.57%) Windows 8
5 1 (3.57%) Linux
5 1 (3.57%) Windows 2000
Processes & Methodologies
1 6 (21.43%) ITIL
2 4 (14.29%) Problem Management
3 3 (10.71%) Incident Management
3 3 (10.71%) Service Management
4 2 (7.14%) Asset Management
5 1 (3.57%) Knowledge Management
5 1 (3.57%) ITIL V3
5 1 (3.57%) Root Cause Analysis
5 1 (3.57%) Service Desk Management
5 1 (3.57%) Security Management
5 1 (3.57%) Configuration Management
Programming Languages
1 1 (3.57%) C
Qualifications
1 3 (10.71%) SC Cleared
1 3 (10.71%) Security Cleared
2 1 (3.57%) Microsoft Certification
Quality Assurance & Compliance
1 6 (21.43%) SLA
System Software
1 10 (35.71%) Active Directory
2 1 (3.57%) VMware ESXi
Vendors
1 12 (42.86%) Microsoft
2 5 (17.86%) Citrix
3 2 (7.14%) VMware
4 1 (3.57%) SonicWALL
4 1 (3.57%) Draytek
4 1 (3.57%) Avaya
4 1 (3.57%) SAP
4 1 (3.57%) Cisco
4 1 (3.57%) Sophos