The first table below looks at the demand for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 54 61 80
Rank change year-on-year
+7 +19
Contract jobs citing Service Management 99 62 57
As % of all contract IT jobs located in the North West 3.12% 2.57% 1.86%
As % of the Processes & Methodologies category 4.38% 3.66% 2.94%
Number of daily rates quoted 48 25 21
Average daily rate £445 £351 £375
Average daily rate % change year-on-year
+26.96% -6.53%
90% offered a daily rate of more than £225 £241 £155
10% offered a daily rate of more than £535 £480 £480
UK excluding London average daily rate £354 £365 £350
% change year-on-year
-3.15% +4.28%
Number of hourly rates quoted 5 2 1
Average hourly rate £17.30 £31.50 £17.50
Average hourly rate % change year-on-year
-45.07% +80.00%
UK excluding London average hourly rate £20.02 £16.00 £16.50
% change year-on-year
+25.09% -3.03%
Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2259 1696 1940
As % of all contract IT jobs located in the North West 71.19% 70.43% 63.40%
Number of daily rates quoted 1165 841 965
Average daily rate £375 £338 £350
Average daily rate % change year-on-year
+11.11% -3.57%
90% offered a daily rate of more than £255 £226 £230
10% offered a daily rate of more than £535 £475 £480
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 124 82 91
Average hourly rate £28.50 £27.50 £20.00
Average hourly rate % change year-on-year
+3.63% +37.50%
90% offered a hourly rate of more than £12.50 £13.35 £13.50
10% offered a hourly rate of more than £45.00 £61.00 £40.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Service Management
England

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 18 April 2014.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 18 April 2014.

Service Management Hourly Rate Histogram in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Cheshire +2 45 £448 +27.76% 7
Manchester -5 23 £310 +9.73% 11
Lancashire -6 21 £313 -34.89% 1
Merseyside 0 2 - - 3
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 18 April 2014, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 117 (65.36%) ITIL
2 46 (25.70%) Security Cleared
3 44 (24.58%) Windows
4 43 (24.02%) Microsoft
5 38 (21.23%) SC Cleared
6 33 (18.44%) Finance
7 31 (17.32%) MS Office
8 29 (16.20%) MS Excel
9 28 (15.64%) Project Management
9 28 (15.64%) Service Delivery
10 26 (14.53%) ITSM
10 26 (14.53%) Stakeholder Management
11 23 (12.85%) SLA
12 21 (11.73%) Change Management
13 20 (11.17%) Incident Management
13 20 (11.17%) PRINCE2
14 19 (10.61%) UNIX
14 19 (10.61%) Strategic Planning
15 18 (10.06%) Configuration Management
16 17 (9.50%) SQL
16 17 (9.50%) Asset Management
17 15 (8.38%) Technical Architecture
17 15 (8.38%) Supplier Management
17 15 (8.38%) Disaster Recovery
17 15 (8.38%) Citrix
17 15 (8.38%) LAN
17 15 (8.38%) Windows 7
18 14 (7.82%) Oracle
18 14 (7.82%) MCP
18 14 (7.82%) TOGAF

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 18 April 2014, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 12 (6.70%) IBM Notes
2 11 (6.15%) SharePoint
3 8 (4.47%) CICS
4 5 (2.79%) CMS
5 3 (1.68%) IIS
5 3 (1.68%) MS Exchange
5 3 (1.68%) Lync
6 2 (1.12%) WebSphere Application Server
6 2 (1.12%) Oracle Application Server
6 2 (1.12%) WebSphere
7 1 (0.56%) IBM HTTP Server
Applications
1 31 (17.32%) MS Office
2 29 (16.20%) MS Excel
3 10 (5.59%) MS Visio
4 6 (3.35%) Spreadsheet
5 5 (2.79%) MS PowerPoint
5 5 (2.79%) Acrobat
5 5 (2.79%) Adobe Captivate
6 1 (0.56%) InfoPath
6 1 (0.56%) MS Project
Business Applications
1 2 (1.12%) Oracle iProcurement
1 2 (1.12%) Oracle EBS
1 2 (1.12%) assyst
2 1 (0.56%) Summit
2 1 (0.56%) SAP R/3
2 1 (0.56%) Remedy ITSM
Cloud Services
1 9 (5.03%) PaaS
1 9 (5.03%) IaaS
2 4 (2.23%) Office 365
3 1 (0.56%) SaaS
Communications & Networking
1 15 (8.38%) LAN
2 11 (6.15%) DNS
2 11 (6.15%) WAN
3 10 (5.59%) DHCP
4 5 (2.79%) Firewall
4 5 (2.79%) HTTP
5 3 (1.68%) Intranet
6 2 (1.12%) SAN
7 1 (0.56%) VLAN
7 1 (0.56%) DSL
7 1 (0.56%) Internet
7 1 (0.56%) LDAP
Database & Business Intelligence
1 9 (5.03%) Big Data
2 7 (3.91%) SQL Server
3 5 (2.79%) RDBMS
3 5 (2.79%) Relational Database
3 5 (2.79%) Oracle Database
4 4 (2.23%) Ingres
5 3 (1.68%) SQL Server 2008
6 1 (0.56%) MSDE
6 1 (0.56%) DataStage
6 1 (0.56%) Oracle Reports
Development Applications
1 5 (2.79%) MSI
1 5 (2.79%) InstallShield
2 1 (0.56%) AdminStudio
2 1 (0.56%) SQL Server Management Studio (SSMS)
General
1 33 (18.44%) Finance
2 10 (5.59%) Banking
3 8 (4.47%) Telecoms
4 6 (3.35%) Back Office
5 4 (2.23%) Local Government
6 3 (1.68%) Retail
6 3 (1.68%) Marketing
6 3 (1.68%) Legal
6 3 (1.68%) Financial Institution
7 2 (1.12%) Law
8 1 (0.56%) Advertising
8 1 (0.56%) Games
Job Titles
1 34 (18.99%) Analyst
2 33 (18.44%) Architect
3 21 (11.73%) Service Manager
3 21 (11.73%) Enterprise Architect
4 19 (10.61%) Service Analyst
5 14 (7.82%) Service Desk Analyst
5 14 (7.82%) Delivery Manager
6 11 (6.15%) Services Delivery Manager
7 10 (5.59%) Senior Enterprise Architect
7 10 (5.59%) Senior Architect
7 10 (5.59%) Project Manager
7 10 (5.59%) Consultant
8 6 (3.35%) Solutions Architect
8 6 (3.35%) 1st Line Support
8 6 (3.35%) Technical Manager
9 5 (2.79%) Help Desk Support
9 5 (2.79%) Applications Packager
10 4 (2.23%) Supplier Manager
10 4 (2.23%) Business Analyst
10 4 (2.23%) Developer
Libraries, Frameworks & Software Standards
1 5 (2.79%) Application Packaging
2 4 (2.23%) SOAP
3 3 (1.68%) CSS
3 3 (1.68%) XML
3 3 (1.68%) HTML
4 2 (1.12%) .NET
4 2 (1.12%) Web Services
4 2 (1.12%) ASP.NET
4 2 (1.12%) Middleware
5 1 (0.56%) SAP CO-PA
5 1 (0.56%) JSON
Miscellaneous
1 8 (4.47%) CMDB
2 4 (2.23%) Computer Science
2 4 (2.23%) Management Information System
3 3 (1.68%) Clustering
3 3 (1.68%) Blackberry
3 3 (1.68%) Data Protection Act
4 2 (1.12%) Mainframe
5 1 (0.56%) CESG
5 1 (0.56%) Statistics
5 1 (0.56%) Replication
Operating Systems
1 44 (24.58%) Windows
2 19 (10.61%) UNIX
3 15 (8.38%) Windows 7
4 10 (5.59%) MVS
5 9 (5.03%) Windows NT
5 9 (5.03%) AIX
5 9 (5.03%) VME
6 8 (4.47%) Windows XP
6 8 (4.47%) Windows Server 2003
7 6 (3.35%) Windows Server 2008
8 3 (1.68%) Linux
8 3 (1.68%) Windows 8
8 3 (1.68%) Windows Server 2012
9 2 (1.12%) Red Hat Enterprise Linux
9 2 (1.12%) Tru64
10 1 (0.56%) Windows 2000
10 1 (0.56%) Solaris
Processes & Methodologies
1 117 (65.36%) ITIL
2 28 (15.64%) Project Management
2 28 (15.64%) Service Delivery
3 26 (14.53%) ITSM
3 26 (14.53%) Stakeholder Management
4 21 (11.73%) Change Management
5 20 (11.17%) Incident Management
5 20 (11.17%) PRINCE2
6 19 (10.61%) Strategic Planning
7 18 (10.06%) Configuration Management
8 17 (9.50%) Asset Management
9 15 (8.38%) Technical Architecture
9 15 (8.38%) Supplier Management
9 15 (8.38%) Disaster Recovery
10 14 (7.82%) TOGAF
11 13 (7.26%) Enterprise Architecture
12 12 (6.70%) Continuous Improvement
12 12 (6.70%) Zachman Framework
13 11 (6.15%) Risk Management
13 11 (6.15%) High Availability
Programming Languages
1 17 (9.50%) SQL
2 5 (2.79%) PowerShell
3 3 (1.68%) JavaScript
4 2 (1.12%) C
4 2 (1.12%) C#
4 2 (1.12%) VB
4 2 (1.12%) Shell Script
5 1 (0.56%) VBA
5 1 (0.56%) T-SQL
5 1 (0.56%) Java
Qualifications
1 46 (25.70%) Security Cleared
2 38 (21.23%) SC Cleared
3 14 (7.82%) MCP
4 13 (7.26%) Degree
5 10 (5.59%) Microsoft Certification
6 7 (3.91%) ITIL Certification
6 7 (3.91%) ISEB
6 7 (3.91%) MCSE
7 6 (3.35%) APMP
8 5 (2.79%) DV Cleared
9 3 (1.68%) ISEB Practitioner
9 3 (1.68%) MCTS
9 3 (1.68%) MCITP
9 3 (1.68%) PRINCE2 Practitioner
10 2 (1.12%) CISSP
10 2 (1.12%) HNC
11 1 (0.56%) ISTQB
11 1 (0.56%) CISA
11 1 (0.56%) CISM
11 1 (0.56%) IBM Certification
Quality Assurance & Compliance
1 23 (12.85%) SLA
2 6 (3.35%) COBIT
3 5 (2.79%) Sarbanes-Oxley
4 2 (1.12%) ISO/IEC 27001
5 1 (0.56%) ISO 14001
5 1 (0.56%) ISO 9001
5 1 (0.56%) CESG Infosec
5 1 (0.56%) QA
System Software
1 7 (3.91%) Microsoft App-V
2 6 (3.35%) VMware Infrastructure
3 5 (2.79%) PowerHA
4 4 (2.23%) Active Directory
5 3 (1.68%) Terminal Server
5 3 (1.68%) XenDesktop
6 2 (1.12%) Citrix Presentation Server
6 2 (1.12%) XenApp
7 1 (0.56%) VMware ESX
7 1 (0.56%) Tivoli Workload Scheduler
Systems Management
1 9 (5.03%) SCOM
2 8 (4.47%) OpenView
3 7 (3.91%) ServiceCenter
4 6 (3.35%) WMI
4 6 (3.35%) SCSM
4 6 (3.35%) MOM
5 5 (2.79%) Systems Management Server (SMS)
5 5 (2.79%) SCCM
6 4 (2.23%) Norton AntiVirus
7 3 (1.68%) HP SiteScope
7 3 (1.68%) WSUS
8 2 (1.12%) Tivoli
8 2 (1.12%) Tivoli Storage Manager
9 1 (0.56%) Tivoli Monitoring
Vendors
1 43 (24.02%) Microsoft
2 15 (8.38%) Citrix
3 14 (7.82%) Oracle
4 13 (7.26%) HP
5 12 (6.70%) Lotus
6 7 (3.91%) VMware
6 7 (3.91%) SAP
7 6 (3.35%) Cisco
7 6 (3.35%) Symantec
8 5 (2.79%) Red Hat
8 5 (2.79%) CheckPoint
8 5 (2.79%) Adobe
9 4 (2.23%) Nortel
9 4 (2.23%) Avaya
9 4 (2.23%) McAfee
10 3 (1.68%) IBM
11 2 (1.12%) Baan
11 2 (1.12%) Ariba
11 2 (1.12%) Remedy
11 2 (1.12%) AppSense
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