The first table below looks at the demand for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 62 64 91
Rank change year-on-year
+2 +27
Contract jobs citing Service Management 72 64 46
As % of all contract IT jobs located in the North West 2.39% 2.40% 1.41%
As % of the Processes & Methodologies category 3.45% 3.38% 2.17%
Number of daily rates quoted 37 22 13
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£333 £325 £325
Average daily rate % change year-on-year
+2.30% -
90% offered a daily rate of more than £100 £270 £155
10% offered a daily rate of more than £430 £496 £375
UK excluding London average daily rate £350 £348 £353
% change year-on-year
+0.71% -1.41%
Number of hourly rates quoted 2 5 5
Average hourly rate £14.17 £16.84 £22.41
Average hourly rate % change year-on-year
-15.85% -24.85%
90% offered a hourly rate of more than £12.03 £10.20 £15.27
10% offered a hourly rate of more than £16.31 £33.74 £31.46
UK excluding London average hourly rate £14.69 £14.00 £16.00
% change year-on-year
+4.91% -12.50%
Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2087 1893 2116
As % of all contract IT jobs located in the North West 69.40% 71.06% 64.97%
Number of daily rates quoted 1134 949 1118
Average daily rate £375 £338 £340
Average daily rate % change year-on-year
+11.11% -0.73%
90% offered a daily rate of more than £260 £240 £236
10% offered a daily rate of more than £525 £455 £475
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 90 84 112
Average hourly rate £26.50 £22.00 £22.41
Average hourly rate % change year-on-year
+20.45% -1.82%
90% offered a hourly rate of more than £13.00 £10.50 £13.75
10% offered a hourly rate of more than £45.00 £50.00 £47.00
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Service Management
England

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 23 July 2014.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -1 36 £310 -4.98% 1
Manchester +4 15 £166 -48.84% 6
Lancashire -5 15 £346 +21.48% 1
Merseyside +1 1 £500 +17.64% 1
Cumbria - 1 - - 5
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 23 July 2014, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 95 (57.93%) ITIL
2 45 (27.44%) Security Cleared
3 39 (23.78%) SC Cleared
3 39 (23.78%) Microsoft
4 32 (19.51%) MS Office
5 31 (18.90%) Project Management
6 29 (17.68%) Service Delivery
7 28 (17.07%) ITSM
7 28 (17.07%) Windows
8 26 (15.85%) MS Excel
9 25 (15.24%) HP
9 25 (15.24%) Change Management
9 25 (15.24%) Finance
9 25 (15.24%) Supplier Management
10 23 (14.02%) SLA
11 22 (13.41%) PRINCE2
12 20 (12.20%) Incident Management
13 17 (10.37%) Configuration Management
14 14 (8.54%) Lotus
14 14 (8.54%) IBM Notes
14 14 (8.54%) Stakeholder Management
15 13 (7.93%) TOGAF
15 13 (7.93%) UNIX
15 13 (7.93%) MCP
16 12 (7.32%) OpenView
16 12 (7.32%) Zachman Framework
16 12 (7.32%) Enterprise Architecture
16 12 (7.32%) CMDB
16 12 (7.32%) Problem Management
16 12 (7.32%) Capacity Management

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 23 July 2014, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 14 (8.54%) IBM Notes
2 5 (3.05%) SharePoint
2 5 (3.05%) CICS
2 5 (3.05%) CMS
3 3 (1.83%) Lync
4 2 (1.22%) WebSphere
4 2 (1.22%) WebSphere Application Server
5 1 (0.61%) IIS
5 1 (0.61%) IBM HTTP Server
5 1 (0.61%) Blackberry Enterprise Server
5 1 (0.61%) SharePoint 2010
Applications
1 32 (19.51%) MS Office
2 26 (15.85%) MS Excel
3 5 (3.05%) MS Visio
3 5 (3.05%) MS PowerPoint
3 5 (3.05%) Spreadsheet
4 2 (1.22%) InfoPath
5 1 (0.61%) MS Project
Business Applications
1 4 (2.44%) Remedy ITSM
2 1 (0.61%) SAP R/3
Cloud Services
1 4 (2.44%) Office 365
2 1 (0.61%) SaaS
Communications & Networking
1 9 (5.49%) LAN
2 7 (4.27%) VPN
3 6 (3.66%) HTTP
3 6 (3.66%) Intranet
3 6 (3.66%) Firewall
3 6 (3.66%) TCP/IP
4 5 (3.05%) DNS
5 4 (2.44%) SAN
5 4 (2.44%) DHCP
5 4 (2.44%) Wireless
6 3 (1.83%) Wi-Fi
6 3 (1.83%) WAN
6 3 (1.83%) Unified Communications
7 2 (1.22%) SNMP
7 2 (1.22%) Internet
7 2 (1.22%) SSH
7 2 (1.22%) Network Security
7 2 (1.22%) NAS
8 1 (0.61%) VLAN
8 1 (0.61%) DSL
Database & Business Intelligence
1 4 (2.44%) SQL Server
1 4 (2.44%) Ingres
2 1 (0.61%) RDBMS
2 1 (0.61%) EDRMS
2 1 (0.61%) MSDE
2 1 (0.61%) SQL Server 2005
2 1 (0.61%) SQL Server 2008
2 1 (0.61%) Oracle Database
2 1 (0.61%) Relational Database
Development Applications
1 1 (0.61%) SQL Server Management Studio (SSMS)
General
1 25 (15.24%) Finance
2 11 (6.71%) Banking
3 7 (4.27%) Telecoms
4 4 (2.44%) Retail
4 4 (2.44%) Local Government
5 3 (1.83%) Marketing
5 3 (1.83%) Back Office
6 2 (1.22%) Pharmaceutical
6 2 (1.22%) Financial Institution
7 1 (0.61%) Law
7 1 (0.61%) Legal
7 1 (0.61%) Advertising
7 1 (0.61%) Games
7 1 (0.61%) Billing
Job Titles
1 33 (20.12%) Analyst
2 29 (17.68%) Service Manager
3 20 (12.20%) Architect
4 15 (9.15%) Service Analyst
5 13 (7.93%) Delivery Manager
6 12 (7.32%) Service Desk Analyst
6 12 (7.32%) Services Delivery Manager
6 12 (7.32%) Project Manager
7 10 (6.10%) Enterprise Architect
8 8 (4.88%) Operations Manager
9 7 (4.27%) Consultant
10 5 (3.05%) Solutions Architect
10 5 (3.05%) Desktop Support
10 5 (3.05%) 1st Line Support
11 4 (2.44%) Business Analyst
11 4 (2.44%) Technical Manager
11 4 (2.44%) Risk Manager
11 4 (2.44%) Release Manager
11 4 (2.44%) Process Analyst
11 4 (2.44%) Help Desk Support
Libraries, Frameworks & Software Standards
1 5 (3.05%) Web Services
2 4 (2.44%) SOAP
3 1 (0.61%) XML
3 1 (0.61%) Middleware
3 1 (0.61%) JSON
3 1 (0.61%) SAP CO-PA
3 1 (0.61%) HTML
3 1 (0.61%) .NET
3 1 (0.61%) J2EE
3 1 (0.61%) CSS
3 1 (0.61%) JDBC
Miscellaneous
1 12 (7.32%) CMDB
2 8 (4.88%) Management Information System
3 7 (4.27%) Computer Science
4 5 (3.05%) PMI
4 5 (3.05%) Blackberry
5 3 (1.83%) Clustering
5 3 (1.83%) Data Protection Act
6 2 (1.22%) Mainframe
6 2 (1.22%) NHS
7 1 (0.61%) E-Learning
7 1 (0.61%) Economics
7 1 (0.61%) Statistics
7 1 (0.61%) Handset
7 1 (0.61%) Replication
7 1 (0.61%) iPad
Operating Systems
1 28 (17.07%) Windows
2 13 (7.93%) UNIX
3 11 (6.71%) Windows Server 2008
3 11 (6.71%) Windows 7
4 10 (6.10%) Windows Server 2003
5 9 (5.49%) Windows XP
6 5 (3.05%) Windows NT
7 3 (1.83%) AIX
8 2 (1.22%) Linux
8 2 (1.22%) Windows 8
8 2 (1.22%) Windows Vista
9 1 (0.61%) Windows Server 2012
9 1 (0.61%) Tru64
9 1 (0.61%) Red Hat Enterprise Linux
9 1 (0.61%) Windows 2000
9 1 (0.61%) Solaris
9 1 (0.61%) Mac OS X
Processes & Methodologies
1 95 (57.93%) ITIL
2 31 (18.90%) Project Management
3 29 (17.68%) Service Delivery
4 28 (17.07%) ITSM
5 25 (15.24%) Change Management
5 25 (15.24%) Supplier Management
6 22 (13.41%) PRINCE2
7 20 (12.20%) Incident Management
8 17 (10.37%) Configuration Management
9 14 (8.54%) Stakeholder Management
10 13 (7.93%) TOGAF
11 12 (7.32%) Zachman Framework
11 12 (7.32%) Enterprise Architecture
11 12 (7.32%) Problem Management
11 12 (7.32%) Capacity Management
12 11 (6.71%) Strategic Planning
12 11 (6.71%) Continuous Improvement
13 9 (5.49%) Risk Management
14 7 (4.27%) Quality Management
14 7 (4.27%) Asset Management
Programming Languages
1 10 (6.10%) SQL
2 6 (3.66%) Java
3 4 (2.44%) C
4 2 (1.22%) VBA
4 2 (1.22%) Shell Script
4 2 (1.22%) JavaScript
5 1 (0.61%) T-SQL
5 1 (0.61%) PowerShell
Qualifications
1 45 (27.44%) Security Cleared
2 39 (23.78%) SC Cleared
3 13 (7.93%) MCP
4 10 (6.10%) APMP
5 9 (5.49%) Microsoft Certification
6 8 (4.88%) ISEB
6 8 (4.88%) PRINCE2 Practitioner
7 7 (4.27%) Degree
7 7 (4.27%) ISEB Practitioner
8 5 (3.05%) MCITP
8 5 (3.05%) ITIL Certification
8 5 (3.05%) PMP
8 5 (3.05%) PMI Certification
8 5 (3.05%) DV Cleared
9 4 (2.44%) ITIL Foundation Certificate
9 4 (2.44%) MCSE
10 3 (1.83%) CISSP
10 3 (1.83%) MCTS
11 2 (1.22%) HNC
12 1 (0.61%) CCNP
Quality Assurance & Compliance
1 23 (14.02%) SLA
2 7 (4.27%) Sarbanes-Oxley
3 5 (3.05%) COBIT
4 2 (1.22%) QA
4 2 (1.22%) GxP
5 1 (0.61%) ISO/IEC 27001
System Software
1 7 (4.27%) Active Directory
2 4 (2.44%) VMware Infrastructure
3 2 (1.22%) Terminal Server
4 1 (0.61%) Tivoli Workload Scheduler
4 1 (0.61%) Microsoft App-V
4 1 (0.61%) Citrix Presentation Server
4 1 (0.61%) XenApp
4 1 (0.61%) PowerHA
Systems Management
1 12 (7.32%) OpenView
2 9 (5.49%) Systems Management Server (SMS)
3 4 (2.44%) Norton AntiVirus
3 4 (2.44%) ServiceCenter
3 4 (2.44%) SCCM
4 3 (1.83%) HP SiteScope
5 2 (1.22%) FortiGate
5 2 (1.22%) HP UCMDB
5 2 (1.22%) Backup Exec
5 2 (1.22%) WMI
5 2 (1.22%) WSUS
5 2 (1.22%) Tivoli
5 2 (1.22%) Tivoli Storage Manager
6 1 (0.61%) Tivoli Monitoring
6 1 (0.61%) Symantec Endpoint Protection
Vendors
1 39 (23.78%) Microsoft
2 25 (15.24%) HP
3 14 (8.54%) Lotus
4 11 (6.71%) Citrix
5 9 (5.49%) Cisco
6 8 (4.88%) CheckPoint
6 8 (4.88%) Symantec
7 7 (4.27%) Remedy
8 6 (3.66%) VMware
9 5 (3.05%) Oracle
10 4 (2.44%) Avaya
10 4 (2.44%) McAfee
10 4 (2.44%) Nortel
10 4 (2.44%) BMC
10 4 (2.44%) Red Hat
10 4 (2.44%) SAP
11 3 (1.83%) ServiceNow
12 2 (1.22%) Baan
12 2 (1.22%) Altiris
12 2 (1.22%) Blue Coat