The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 68 45 64
Rank change year-on-year
-23 +19
Contract jobs citing Service Management 69 89 65
As % of all contract IT jobs located in the North West 2.19% 3.26% 2.45%
As % of the Processes & Methodologies category 2.98% 4.45% 3.67%
Number of daily rates quoted 37 35 20
Average daily rate
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£213 £360 £341
Average daily rate % change year-on-year
-40.97% +5.49%
90% offered a daily rate of more than £110 £120 £120
10% offered a daily rate of more than £490 £687 £491
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2 3 5
Average hourly rate £11.50 £43.50 £18.68
Average hourly rate % change year-on-year
-73.56% +132.86%
UK excluding London average hourly rate £15.00 £18.25 £17.50
% change year-on-year
-17.80% +4.28%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2317 2001 1770
As % of all contract IT jobs located in the North West 73.65% 73.22% 66.64%
Number of daily rates quoted 1375 1031 941
Average daily rate £375 £363 £340
Average daily rate % change year-on-year
+3.44% +6.61%
90% offered a daily rate of more than £265 £250 £230
10% offered a daily rate of more than £535 £525 £500
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 93 98 86
Average hourly rate £25.00 £33.00 £22.50
Average hourly rate % change year-on-year
-24.24% +46.66%
90% offered a hourly rate of more than £13.00 £13.00 £12.45
10% offered a hourly rate of more than £45.00 £45.00 £52.50
UK excluding London average hourly rate £25.25 £27.50 £31.00
% change year-on-year
-8.18% -11.29%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 27 January 2015.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -6 28 £200 +14.28% 19
Cheshire -12 23 £110 -78.00% 3
Lancashire -15 8 £269 - 4
Merseyside -3 7 £380 -36.66% 5
Cumbria - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 27 January 2015, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 116 (75.32%) ITIL
2 50 (32.47%) MS Office
2 50 (32.47%) SLA
3 48 (31.17%) Microsoft
4 44 (28.57%) MS Excel
5 41 (26.62%) Security Cleared
6 37 (24.03%) Service Delivery
7 35 (22.73%) HP
8 33 (21.43%) Finance
9 31 (20.13%) SC Cleared
10 28 (18.18%) Windows
11 24 (15.58%) MCP
11 24 (15.58%) Incident Management
12 23 (14.94%) ITSM
12 23 (14.94%) Systems Management Server (SMS)
12 23 (14.94%) IBM Notes
12 23 (14.94%) OpenView
12 23 (14.94%) Lotus
13 22 (14.29%) Risk Management
14 21 (13.64%) Project Management
15 18 (11.69%) PRINCE2
16 15 (9.74%) Supplier Management
16 15 (9.74%) Problem Management
17 14 (9.09%) Management Information System
18 13 (8.44%) Performance Metrics
19 12 (7.79%) Configuration Management
20 11 (7.14%) Citrix
21 10 (6.49%) Performance Management
21 10 (6.49%) Analytical Skills
22 9 (5.84%) Windows NT

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 27 January 2015, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 23 (14.94%) IBM Notes
2 8 (5.19%) CICS
3 6 (3.90%) IIS
4 5 (3.25%) SharePoint
4 5 (3.25%) Site Server
5 4 (2.60%) MS Exchange
6 3 (1.95%) WebLogic
6 3 (1.95%) Documentum
7 2 (1.30%) Blackberry Enterprise Server
7 2 (1.30%) Exchange Server 2010
8 1 (0.65%) Exchange Server 2013
8 1 (0.65%) WebSphere
Applications
1 50 (32.47%) MS Office
2 44 (28.57%) MS Excel
3 4 (2.60%) MS Visio
3 4 (2.60%) MS PowerPoint
3 4 (2.60%) Spreadsheet
4 2 (1.30%) MS Project
Business Applications
1 3 (1.95%) TRIRIGA
1 3 (1.95%) Oracle EBS
2 2 (1.30%) Remedy ITSM
Cloud Services
1 5 (3.25%) SaaS
2 3 (1.95%) Office 365
3 2 (1.30%) Microsoft Azure
3 2 (1.30%) Cloud Computing
Communications & Networking
1 7 (4.55%) Intranet
2 6 (3.90%) WAN
3 4 (2.60%) TCP/IP
3 4 (2.60%) VPN
4 3 (1.95%) LAN
5 2 (1.30%) Firewall
5 2 (1.30%) Wireless
6 1 (0.65%) VPLS
6 1 (0.65%) BGP
6 1 (0.65%) MPLS
6 1 (0.65%) ADSL
Database & Business Intelligence
1 4 (2.60%) SQL Server
2 3 (1.95%) Oracle Database
2 3 (1.95%) BODI
3 1 (0.65%) Relational Database
3 1 (0.65%) EDRMS
Development Applications
1 2 (1.30%) PVCS
1 2 (1.30%) ClearCase
1 2 (1.30%) Subversion
1 2 (1.30%) Git (software)
General
1 33 (21.43%) Finance
2 8 (5.19%) Telecoms
3 6 (3.90%) Banking
4 3 (1.95%) Retail
5 2 (1.30%) Manufacturing
5 2 (1.30%) Local Government
5 2 (1.30%) Retail Banking
6 1 (0.65%) Advertising
Job Titles
1 56 (36.36%) Analyst
2 46 (29.87%) Service Analyst
3 36 (23.38%) Service Desk Analyst
4 24 (15.58%) Service Manager
5 13 (8.44%) Delivery Manager
6 12 (7.79%) Services Delivery Manager
7 10 (6.49%) Architect
7 10 (6.49%) Project Manager
8 8 (5.19%) Operations Manager
9 6 (3.90%) 1st Line Support
10 5 (3.25%) Transition Manager
10 5 (3.25%) Desktop Support
10 5 (3.25%) Consultant
11 4 (2.60%) Programme Manager
11 4 (2.60%) Performance Analyst
11 4 (2.60%) IT Services Manager
11 4 (2.60%) Help Desk Support
11 4 (2.60%) Programme Planner
11 4 (2.60%) Services Delivery Analyst
11 4 (2.60%) Service Performance Analyst
Libraries, Frameworks & Software Standards
1 3 (1.95%) Web Services
2 2 (1.30%) WSDL
2 2 (1.30%) XML
2 2 (1.30%) HTML
2 2 (1.30%) JSON
2 2 (1.30%) Java EE
2 2 (1.30%) HTML5
2 2 (1.30%) jQuery
2 2 (1.30%) AngularJS
Miscellaneous
1 14 (9.09%) Management Information System
2 13 (8.44%) Performance Metrics
3 10 (6.49%) Analytical Skills
4 6 (3.90%) CMDB
5 5 (3.25%) Computer Science
6 4 (2.60%) Thin Client
6 4 (2.60%) Fat Client
7 3 (1.95%) Enterprise Software
7 3 (1.95%) Replication
7 3 (1.95%) GIS
7 3 (1.95%) PMI
8 2 (1.30%) Mainframe
8 2 (1.30%) Blackberry
8 2 (1.30%) Handset
8 2 (1.30%) PKI
8 2 (1.30%) iPad
9 1 (0.65%) Open Source
9 1 (0.65%) Economics
9 1 (0.65%) Data Protection Act
Operating Systems
1 28 (18.18%) Windows
2 9 (5.84%) Windows NT
3 8 (5.19%) UNIX
3 8 (5.19%) Windows 7
4 5 (3.25%) Windows Server 2008
4 5 (3.25%) Windows XP
5 4 (2.60%) Windows Server 2003
5 4 (2.60%) Windows Vista
6 3 (1.95%) HPUX
6 3 (1.95%) Solaris
6 3 (1.95%) Linux
7 2 (1.30%) AIX
7 2 (1.30%) Mac OS
7 2 (1.30%) Windows Server 2012
Processes & Methodologies
1 116 (75.32%) ITIL
2 37 (24.03%) Service Delivery
3 24 (15.58%) Incident Management
4 23 (14.94%) ITSM
5 22 (14.29%) Risk Management
6 21 (13.64%) Project Management
7 18 (11.69%) PRINCE2
8 15 (9.74%) Supplier Management
8 15 (9.74%) Problem Management
9 12 (7.79%) Configuration Management
10 10 (6.49%) Performance Management
11 8 (5.19%) PRINCE
11 8 (5.19%) Migration
11 8 (5.19%) Change Management
11 8 (5.19%) ITIL V3
12 7 (4.55%) CRAMM
12 7 (4.55%) Disaster Recovery
13 6 (3.90%) CMMI
13 6 (3.90%) Time Management
13 6 (3.90%) Mentoring
Programming Languages
1 6 (3.90%) C
2 5 (3.25%) Java
3 2 (1.30%) SQL
3 2 (1.30%) JavaScript
3 2 (1.30%) C++
3 2 (1.30%) Objective-C
4 1 (0.65%) Scala
4 1 (0.65%) PHP
4 1 (0.65%) VB
Qualifications
1 41 (26.62%) Security Cleared
2 31 (20.13%) SC Cleared
3 24 (15.58%) MCP
4 7 (4.55%) Degree
4 7 (4.55%) ISEB
5 6 (3.90%) PRINCE2 Certification
6 5 (3.25%) ITIL Foundation Certificate
6 5 (3.25%) PRINCE2 Practitioner
6 5 (3.25%) CISSP
7 4 (2.60%) PMI Certification
8 3 (1.95%) Microsoft Certification
8 3 (1.95%) ITIL Certification
8 3 (1.95%) PMP
9 2 (1.30%) CISA
9 2 (1.30%) MCDST
9 2 (1.30%) BC Cleared
10 1 (0.65%) MCTS
10 1 (0.65%) VMware Certified Professional (VCP)
10 1 (0.65%) MCSA
10 1 (0.65%) Sun Certification
Quality Assurance & Compliance
1 50 (32.47%) SLA
2 5 (3.25%) ISO/IEC 27001
3 3 (1.95%) PCI DSS
4 1 (0.65%) QA
4 1 (0.65%) COBIT
System Software
1 8 (5.19%) Active Directory
2 4 (2.60%) VMware Infrastructure
3 1 (0.65%) VMware ESXi
Systems Management
1 23 (14.94%) Systems Management Server (SMS)
1 23 (14.94%) OpenView
2 4 (2.60%) SCCM
3 2 (1.30%) Forefront Identity Manager
4 1 (0.65%) SCOrch
4 1 (0.65%) SCOM
Vendors
1 48 (31.17%) Microsoft
2 35 (22.73%) HP
3 23 (14.94%) Lotus
4 11 (7.14%) Citrix
5 4 (2.60%) Dell
5 4 (2.60%) Oracle
5 4 (2.60%) VMware
6 3 (1.95%) ArcSight
6 3 (1.95%) Splunk
6 3 (1.95%) F5
6 3 (1.95%) Business Objects
6 3 (1.95%) Cisco
6 3 (1.95%) Compuware
7 2 (1.30%) BMC
7 2 (1.30%) Remedy
8 1 (0.65%) ServiceNow
8 1 (0.65%) Fujitsu
8 1 (0.65%) Lagan
8 1 (0.65%) IBM
8 1 (0.65%) CA
Manchester, Lancashire
ReThink Recruitment
Rate: £400.00 - £450.00 per day
Posted: 4 days ago
Cheshire
Capita - ITPS
Posted: 7 days ago