The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 20 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Service Management
England / North West
Rank 52 89 71
Rank change year-on-year
+37 -18
Contract jobs citing Service Management 92 72 67
As % of all contract IT jobs located in the North West 3.51% 1.85% 2.12%
As % of the Processes & Methodologies category 4.28% 2.29% 2.75%
Number of daily rates quoted 71 31 42
Median daily rate £350 £375 £213
Median daily rate % change year-on-year
-6.66% +76.47%
90% offered a daily rate of more than £138 £302 £110
10% offered a daily rate of more than £600 £564 £496
UK excluding London median daily rate £400 £389 £375
% change year-on-year
+2.89% +3.66%
Number of hourly rates quoted 0 4 2
Median hourly rate - £28.50 £11.50
Median hourly rate % change year-on-year
- +147.82%
UK excluding London median hourly rate £12.50 £15.00 £15.00
% change year-on-year
-16.66% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2151 3145 2436
As % of all contract IT jobs located in the North West 82.16% 80.91% 77.11%
Number of daily rates quoted 1395 1912 1460
Median daily rate £400 £400 £377
Median daily rate % change year-on-year
- +6.10%
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £580 £550
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 62 111 101
Median hourly rate £37.25 £37.50 £28.13
Median hourly rate % change year-on-year
-0.66% +33.33%
90% offered a hourly rate of more than £13.00 £15.00 £13.00
10% offered a hourly rate of more than £51.00 £54.00 £45.00
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

Service Management
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 20 January 2017.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +22 44 £350 -3.44% 12
Lancashire +23 23 £394 +16.66%
Cheshire +17 15 £325 -27.77% 3
Merseyside +5 7 £425 -
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 20 January 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Management.

1 141 (60.78%) ITIL
2 53 (22.84%) Microsoft
3 50 (21.55%) Change Management
4 49 (21.12%) ITSM
5 46 (19.83%) Windows
6 39 (16.81%) Linux
7 35 (15.09%) Problem Management
8 33 (14.22%) MS Excel
9 31 (13.36%) Agile Software Development
9 31 (13.36%) Degree
10 30 (12.93%) Security Cleared
10 30 (12.93%) PRINCE2
11 28 (12.07%) Service Delivery
11 28 (12.07%) Analytical Skills
12 27 (11.64%) Release Management
12 27 (11.64%) LAN
13 25 (10.78%) SLA
13 25 (10.78%) Project Management
13 25 (10.78%) Finance
13 25 (10.78%) Capacity Planning
14 24 (10.34%) Wi-Fi
14 24 (10.34%) WAN
14 24 (10.34%) Service Design
15 21 (9.05%) Risk Management
15 21 (9.05%) AIX
15 21 (9.05%) SC Cleared
16 20 (8.62%) Incident Management
17 19 (8.19%) Cybersecurity
17 19 (8.19%) Banking
18 18 (7.76%) MS Office

Service Management
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (5.17%) WebSphere
2 10 (4.31%) IBM Notes
3 4 (1.72%) Drupal
4 3 (1.29%) Elasticsearch
4 3 (1.29%) MS Exchange
4 3 (1.29%) SharePoint
5 2 (0.86%) Tomcat
6 1 (0.43%) Apache
6 1 (0.43%) BizTalk Server
6 1 (0.43%) CMS
6 1 (0.43%) Exchange Server 2010
6 1 (0.43%) IIS
6 1 (0.43%) Oracle SOA Suite
Applications
1 33 (14.22%) MS Excel
2 18 (7.76%) MS Office
3 13 (5.60%) MS PowerPoint
4 8 (3.45%) MS Visio
5 5 (2.16%) MS Project
Business Applications
1 2 (0.86%) SAP Oil and Gas
2 1 (0.43%) Dynamics NAV
Cloud Services
1 17 (7.33%) IaaS
1 17 (7.33%) PaaS
2 15 (6.47%) SaaS
3 8 (3.45%) Office 365
4 7 (3.02%) Amazon AWS
5 6 (2.59%) Microsoft Azure
6 3 (1.29%) GitHub
6 3 (1.29%) Google Analytics
7 1 (0.43%) Azure Active Directory
7 1 (0.43%) Cloud Computing
7 1 (0.43%) G Suite
Communications & Networking
1 27 (11.64%) LAN
2 24 (10.34%) WAN
2 24 (10.34%) Wi-Fi
3 13 (5.60%) Wireless
4 12 (5.17%) DNS
4 12 (5.17%) Ethernet
5 6 (2.59%) Firewall
5 6 (2.59%) VoIP
6 5 (2.16%) LDAP
7 4 (1.72%) DHCP
7 4 (1.72%) Network Security
7 4 (1.72%) TCP/IP
8 3 (1.29%) BIG-IP
8 3 (1.29%) F5 BIG-IP GTM
8 3 (1.29%) F5 BIG-IP LTM
8 3 (1.29%) Internet
8 3 (1.29%) SAN
8 3 (1.29%) Softphone
8 3 (1.29%) Symposium
9 2 (0.86%) Broadband
Database & Business Intelligence
1 8 (3.45%) Oracle Database
2 7 (3.02%) SQL Server
3 2 (0.86%) Electronic Patient Records
3 2 (0.86%) RDBMS
3 2 (0.86%) Relational Database
3 2 (0.86%) SQL Server Integration Services
3 2 (0.86%) SQL Server Reporting Services
4 1 (0.43%) Data Mart
4 1 (0.43%) Data Warehouse
4 1 (0.43%) MS Access
4 1 (0.43%) MySQL
4 1 (0.43%) Oracle Database 12c
4 1 (0.43%) Oracle Reports
4 1 (0.43%) SQL Server 2000
4 1 (0.43%) SQL Server 2005
4 1 (0.43%) SQL Server 2008
4 1 (0.43%) SQL Server 2012
4 1 (0.43%) SQL Server Analysis Services
Development Applications
1 6 (2.59%) Git (software)
2 4 (1.72%) Cucumber
2 4 (1.72%) Jenkins
2 4 (1.72%) JMeter
3 3 (1.29%) Bitbucket
4 2 (0.86%) Ant
4 2 (0.86%) Gradle
4 2 (0.86%) Maven
4 2 (0.86%) StarTeam
4 2 (0.86%) Visual Studio Team System
5 1 (0.43%) Selenium
5 1 (0.43%) Team Foundation Server
General
1 25 (10.78%) Finance
2 19 (8.19%) Banking
3 6 (2.59%) Retail
4 4 (1.72%) Manufacturing
5 3 (1.29%) Legal
5 3 (1.29%) Marketing
6 2 (0.86%) Back Office
6 2 (0.86%) Electronics
6 2 (0.86%) French Language
6 2 (0.86%) German Language
6 2 (0.86%) Law
6 2 (0.86%) Telecoms
7 1 (0.43%) Local Government
7 1 (0.43%) Pharmaceutical
7 1 (0.43%) Retail Banking
Job Titles
1 43 (18.53%) Analyst
2 37 (15.95%) Architect
3 24 (10.34%) Operations Engineer
4 23 (9.91%) Service Manager
5 19 (8.19%) Service Analyst
5 19 (8.19%) Service Desk Analyst
6 15 (6.47%) Infrastructure Architect
7 12 (5.17%) 1st Line Service Desk Analyst
8 11 (4.74%) Head of Cybersecurity
8 11 (4.74%) Head of Security
8 11 (4.74%) Senior Operations Engineer
9 9 (3.88%) Consultant
9 9 (3.88%) Head of Operations
9 9 (3.88%) ITIL Manager
9 9 (3.88%) Systems Engineer
10 8 (3.45%) Domain Architect
11 7 (3.02%) IT Manager
11 7 (3.02%) ITIL Service Manager
11 7 (3.02%) Principal Architect
11 7 (3.02%) Support Analyst
Libraries, Frameworks & Software Standards
1 7 (3.02%) Regular Expression
2 4 (1.72%) Memcached
3 3 (1.29%) ELK Stack
4 2 (0.86%) .NET
4 2 (0.86%) SOAP
5 1 (0.43%) ASP.NET
5 1 (0.43%) ISPF
5 1 (0.43%) JMS
5 1 (0.43%) JSON
5 1 (0.43%) LAMP
5 1 (0.43%) Middleware
5 1 (0.43%) REST
5 1 (0.43%) Web Services
5 1 (0.43%) XML
Miscellaneous
1 28 (12.07%) Analytical Skills
2 18 (7.76%) Data Centre
3 15 (6.47%) User Experience
4 13 (5.60%) Distributed Denial-of-Service
4 13 (5.60%) Tandem
5 12 (5.17%) Computer Science
5 12 (5.17%) Management Information System
6 7 (3.02%) CMDB
6 7 (3.02%) Security Operations Centre
7 4 (1.72%) NHS
7 4 (1.72%) Online Banking
8 3 (1.29%) Fat Client
8 3 (1.29%) Hybrid Cloud
8 3 (1.29%) Mainframe
8 3 (1.29%) Thin Client
9 2 (0.86%) Data Protection Act
9 2 (0.86%) IBM XIV
9 2 (0.86%) PACS
9 2 (0.86%) Replication
10 1 (0.43%) Blackberry
Operating Systems
1 46 (19.83%) Windows
2 39 (16.81%) Linux
3 21 (9.05%) AIX
4 18 (7.76%) Windows XP
5 16 (6.90%) Red Hat Enterprise Linux
5 16 (6.90%) Unix
6 13 (5.60%) Windows 2000
7 12 (5.17%) Windows Server
8 7 (3.02%) Windows 10
8 7 (3.02%) Windows Server 2003
8 7 (3.02%) Windows Server 2008
9 6 (2.59%) HPUX
9 6 (2.59%) Solaris
9 6 (2.59%) Windows 7
10 5 (2.16%) VME
10 5 (2.16%) Windows Server 2012
11 2 (0.86%) Android
11 2 (0.86%) Apple iOS
11 2 (0.86%) Windows Vista
12 1 (0.43%) CentOS
Processes & Methodologies
1 141 (60.78%) ITIL
2 50 (21.55%) Change Management
3 49 (21.12%) ITSM
4 35 (15.09%) Problem Management
5 31 (13.36%) Agile Software Development
6 30 (12.93%) PRINCE2
7 28 (12.07%) Service Delivery
8 27 (11.64%) Release Management
9 25 (10.78%) Capacity Planning
9 25 (10.78%) Project Management
10 24 (10.34%) Service Design
11 21 (9.05%) Risk Management
12 20 (8.62%) Incident Management
13 19 (8.19%) Cybersecurity
14 18 (7.76%) ITIL V3
14 18 (7.76%) Security Operations
15 17 (7.33%) Configuration Management
15 17 (7.33%) DevOps
15 17 (7.33%) Performance Tuning
16 16 (6.90%) Stakeholder Management
Programming Languages
1 11 (4.74%) Perl
2 10 (4.31%) Java
2 10 (4.31%) PowerShell
2 10 (4.31%) SQL
3 8 (3.45%) VBScript
4 6 (2.59%) Bourne shell
4 6 (2.59%) Korn
4 6 (2.59%) PHP
5 4 (1.72%) Bash Shell
6 1 (0.43%) C
6 1 (0.43%) JavaScript
6 1 (0.43%) JCL
6 1 (0.43%) PL/SQL
6 1 (0.43%) T-SQL
6 1 (0.43%) VB.NET
Qualifications
1 31 (13.36%) Degree
2 30 (12.93%) Security Cleared
3 21 (9.05%) SC Cleared
4 12 (5.17%) CISSP
4 12 (5.17%) ITIL Certification
5 10 (4.31%) Cisco Certification
6 8 (3.45%) BPSS Clearance
6 8 (3.45%) CCNA
7 7 (3.02%) MCP
8 5 (2.16%) CCIE
8 5 (2.16%) CCNP
9 4 (1.72%) ISEB
9 4 (1.72%) RHCSA
10 3 (1.29%) MCSE
10 3 (1.29%) Microsoft Certification
10 3 (1.29%) PRINCE2 Certification
11 2 (0.86%) EMCSA
11 2 (0.86%) PRINCE2 Practitioner
12 1 (0.43%) CESG Certified Professional
12 1 (0.43%) DBS Check
Quality Assurance & Compliance
1 25 (10.78%) SLA
2 12 (5.17%) Disclosure Scotland
3 5 (2.16%) COBIT
4 3 (1.29%) Sarbanes-Oxley
5 2 (0.86%) QA
6 1 (0.43%) BS25999
6 1 (0.43%) COSO
6 1 (0.43%) GxP
System Software
1 15 (6.47%) Active Directory
2 7 (3.02%) VMware Infrastructure
3 5 (2.16%) Tivoli Workload Scheduler
4 4 (1.72%) Docker
4 4 (1.72%) iptables
4 4 (1.72%) Postfix
4 4 (1.72%) Squid
4 4 (1.72%) Varnish
4 4 (1.72%) VMware ESX
5 3 (1.29%) Microsoft App-V
5 3 (1.29%) XenApp
6 2 (0.86%) Oracle RAC
7 1 (0.43%) MetaFrame
7 1 (0.43%) Time Sharing Option
7 1 (0.43%) VMware Workstation
Systems Management
1 13 (5.60%) Tivoli
2 10 (4.31%) Systems Management Server (SMS)
3 8 (3.45%) Puppet
4 7 (3.02%) SCCM
5 6 (2.59%) HP SiteScope
5 6 (2.59%) Netcool
5 6 (2.59%) SCOM
6 4 (1.72%) Ansible
6 4 (1.72%) Nagios
6 4 (1.72%) Opscode Chef
7 3 (1.29%) Kibana
7 3 (1.29%) logstash
7 3 (1.29%) Microsoft Clustering
7 3 (1.29%) Oracle Enterprise Manager
8 2 (0.86%) Microsoft Data Protection Manager
8 2 (0.86%) NetBackup
8 2 (0.86%) Tivoli Monitoring
9 1 (0.43%) AirWatch
9 1 (0.43%) Norton AntiVirus
9 1 (0.43%) OpenView
Vendors
1 53 (22.84%) Microsoft
2 16 (6.90%) Red Hat
3 14 (6.03%) IBM
4 13 (5.60%) Oracle
5 12 (5.17%) Cisco
6 11 (4.74%) CA
6 11 (4.74%) ServiceNow
7 10 (4.31%) HP
7 10 (4.31%) Lotus
7 10 (4.31%) VMware
8 8 (3.45%) Citrix
9 6 (2.59%) Apple
10 5 (2.16%) Fujitsu
10 5 (2.16%) ICL
11 4 (1.72%) Google
11 4 (1.72%) Splunk
12 3 (1.29%) AppSense
12 3 (1.29%) F5
12 3 (1.29%) SAP
13 2 (0.86%) Veritas
Manchester
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Rate: £600 - £650 per day
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