The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 68 77 109
Rank change year-on-year
+9 +32
Contract jobs citing Service Management 68 54 32
As % of all contract IT jobs located in the North West 2.20% 1.87% 0.97%
As % of the Processes & Methodologies category 3.08% 2.65% 1.50%
Number of daily rates quoted 34 24 11
Average daily rate
Keep up to 90%
of your Daily Rate
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£345 £325 £325
Average daily rate % change year-on-year
+6.15% -
90% offered a daily rate of more than £100 £155 £110
10% offered a daily rate of more than £480 £470 £425
UK excluding London average daily rate £350 £350 £363
% change year-on-year
- -3.44%
Number of hourly rates quoted 6 7 3
Average hourly rate £13.25 £16.84 £18.68
Average hourly rate % change year-on-year
-21.31% -9.85%
90% offered a hourly rate of more than £10.75 £10.30 £14.14
10% offered a hourly rate of more than £16.84 £36.00 £41.34
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2205 2035 2136
As % of all contract IT jobs located in the North West 71.50% 70.39% 64.45%
Number of daily rates quoted 1217 1034 1139
Average daily rate £365 £333 £338
Average daily rate % change year-on-year
+9.77% -1.48%
90% offered a daily rate of more than £265 £238 £240
10% offered a daily rate of more than £525 £475 £463
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 99 99 108
Average hourly rate £25.00 £19.50 £32.50
Average hourly rate % change year-on-year
+28.20% -40.00%
90% offered a hourly rate of more than £12.50 £10.50 £13.75
10% offered a hourly rate of more than £67.00 £50.00 £49.80
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 27 August 2014.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +9 38 £350 +3.32% 6
Manchester -4 18 £188 -42.30% 10
Lancashire -6 8 £345 +21.05% 2
Merseyside 0 2 £500 +5.26% 1
Cumbria - 1 - - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 27 August 2014, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 77 (53.85%) ITIL
2 42 (29.37%) Security Cleared
3 41 (28.67%) Microsoft
4 38 (26.57%) SC Cleared
5 33 (23.08%) MS Office
6 28 (19.58%) SLA
7 27 (18.88%) MS Excel
8 26 (18.18%) HP
8 26 (18.18%) Finance
9 25 (17.48%) ITSM
9 25 (17.48%) Project Management
10 23 (16.08%) Service Delivery
10 23 (16.08%) Windows
11 20 (13.99%) Change Management
12 18 (12.59%) Incident Management
13 17 (11.89%) Supplier Management
13 17 (11.89%) PRINCE2
14 14 (9.79%) TOGAF
15 13 (9.09%) Problem Management
15 13 (9.09%) MCP
16 12 (8.39%) IBM Notes
16 12 (8.39%) OpenView
16 12 (8.39%) Lotus
16 12 (8.39%) Zachman Framework
16 12 (8.39%) Enterprise Architecture
16 12 (8.39%) Stakeholder Management
17 11 (7.69%) Strategic Planning
17 11 (7.69%) Systems Management Server (SMS)
17 11 (7.69%) Configuration Management
17 11 (7.69%) Windows Server 2008

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 27 August 2014, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 12 (8.39%) IBM Notes
2 8 (5.59%) SharePoint
3 4 (2.80%) CICS
4 3 (2.10%) Lync
5 2 (1.40%) Blackberry Enterprise Server
6 1 (0.70%) IBM HTTP Server
6 1 (0.70%) WebSphere
6 1 (0.70%) SharePoint 2010
6 1 (0.70%) Site Server
6 1 (0.70%) WebSphere Application Server
6 1 (0.70%) IIS
Applications
1 33 (23.08%) MS Office
2 27 (18.88%) MS Excel
3 6 (4.20%) MS Visio
3 6 (4.20%) MS PowerPoint
3 6 (4.20%) Spreadsheet
4 3 (2.10%) MS Project
5 2 (1.40%) InfoPath
Business Applications
1 5 (3.50%) Remedy ITSM
2 1 (0.70%) SAP R/3
Cloud Services
1 1 (0.70%) SaaS
Communications & Networking
1 9 (6.29%) LAN
2 8 (5.59%) VPN
3 7 (4.90%) TCP/IP
3 7 (4.90%) Intranet
4 6 (4.20%) HTTP
5 5 (3.50%) Wireless
6 3 (2.10%) Wi-Fi
6 3 (2.10%) Unified Communications
6 3 (2.10%) WAN
6 3 (2.10%) DNS
6 3 (2.10%) SAN
7 2 (1.40%) DHCP
7 2 (1.40%) SNMP
7 2 (1.40%) Network Security
7 2 (1.40%) NAS
7 2 (1.40%) SSH
7 2 (1.40%) Internet
7 2 (1.40%) Firewall
8 1 (0.70%) VLAN
8 1 (0.70%) LDAP
Database & Business Intelligence
1 5 (3.50%) SQL Server
2 2 (1.40%) EDRMS
3 1 (0.70%) MSDE
3 1 (0.70%) SQL Server 2005
3 1 (0.70%) SQL Server 2008
Development Applications
1 1 (0.70%) SQL Server Management Studio (SSMS)
General
1 26 (18.18%) Finance
2 8 (5.59%) Banking
2 8 (5.59%) Telecoms
3 3 (2.10%) Retail
3 3 (2.10%) Local Government
3 3 (2.10%) Marketing
4 2 (1.40%) Pharmaceutical
5 1 (0.70%) Financial Institution
5 1 (0.70%) Back Office
5 1 (0.70%) Billing
Job Titles
1 29 (20.28%) Analyst
2 21 (14.69%) Service Manager
3 20 (13.99%) Architect
4 15 (10.49%) Service Analyst
5 13 (9.09%) Service Desk Analyst
6 11 (7.69%) Operations Manager
7 10 (6.99%) Project Manager
7 10 (6.99%) Enterprise Architect
8 9 (6.29%) Delivery Manager
9 7 (4.90%) Services Delivery Manager
9 7 (4.90%) Consultant
10 6 (4.20%) Solutions Architect
10 6 (4.20%) Desktop Support
10 6 (4.20%) Help Desk Support
10 6 (4.20%) Service Operations Manager
11 5 (3.50%) Business Analyst
11 5 (3.50%) 1st Line Support
12 4 (2.80%) Support Engineer
12 4 (2.80%) Release Manager
12 4 (2.80%) Agile Coach
Libraries, Frameworks & Software Standards
1 5 (3.50%) Web Services
2 4 (2.80%) SOAP
3 1 (0.70%) XML
3 1 (0.70%) Middleware
3 1 (0.70%) JSON
3 1 (0.70%) SAP CO-PA
3 1 (0.70%) HTML
3 1 (0.70%) .NET
3 1 (0.70%) J2EE
3 1 (0.70%) CSS
3 1 (0.70%) JDBC
Miscellaneous
1 9 (6.29%) Management Information System
2 7 (4.90%) PMI
2 7 (4.90%) Computer Science
2 7 (4.90%) CMDB
3 6 (4.20%) Blackberry
4 2 (1.40%) iPad
4 2 (1.40%) NHS
4 2 (1.40%) Handset
4 2 (1.40%) Clustering
5 1 (0.70%) E-Learning
5 1 (0.70%) Economics
5 1 (0.70%) PKI
5 1 (0.70%) Replication
5 1 (0.70%) Thin Client
5 1 (0.70%) Fat Client
5 1 (0.70%) Open Source
Operating Systems
1 23 (16.08%) Windows
2 11 (7.69%) Windows Server 2008
2 11 (7.69%) Windows 7
3 10 (6.99%) Windows Server 2003
4 9 (6.29%) Windows XP
5 8 (5.59%) UNIX
6 4 (2.80%) Windows NT
7 3 (2.10%) Windows Vista
8 2 (1.40%) AIX
8 2 (1.40%) Linux
9 1 (0.70%) Windows 2000
9 1 (0.70%) Mac OS X
9 1 (0.70%) Tru64
9 1 (0.70%) Windows Server 2012
Processes & Methodologies
1 77 (53.85%) ITIL
2 25 (17.48%) Project Management
2 25 (17.48%) ITSM
3 23 (16.08%) Service Delivery
4 20 (13.99%) Change Management
5 18 (12.59%) Incident Management
6 17 (11.89%) PRINCE2
6 17 (11.89%) Supplier Management
7 14 (9.79%) TOGAF
8 13 (9.09%) Problem Management
9 12 (8.39%) Enterprise Architecture
9 12 (8.39%) Zachman Framework
9 12 (8.39%) Stakeholder Management
10 11 (7.69%) Configuration Management
10 11 (7.69%) Strategic Planning
11 9 (6.29%) Capacity Management
12 8 (5.59%) ITIL V3
13 6 (4.20%) Continuous Improvement
13 6 (4.20%) Resource Management
13 6 (4.20%) Programme Management
Programming Languages
1 7 (4.90%) Java
2 5 (3.50%) C
3 4 (2.80%) SQL
4 2 (1.40%) JavaScript
4 2 (1.40%) VBA
4 2 (1.40%) Shell Script
5 1 (0.70%) PowerShell
5 1 (0.70%) Scala
5 1 (0.70%) PHP
5 1 (0.70%) T-SQL
5 1 (0.70%) VB
Qualifications
1 42 (29.37%) Security Cleared
2 38 (26.57%) SC Cleared
3 13 (9.09%) MCP
4 10 (6.99%) PRINCE2 Practitioner
5 8 (5.59%) ISEB
5 8 (5.59%) Microsoft Certification
6 7 (4.90%) PMP
6 7 (4.90%) PMI Certification
6 7 (4.90%) ISEB Practitioner
6 7 (4.90%) APMP
7 5 (3.50%) ITIL Certification
7 5 (3.50%) Degree
7 5 (3.50%) CISSP
8 4 (2.80%) MCSE
9 3 (2.10%) CISA
9 3 (2.10%) MCITP
9 3 (2.10%) ITIL Foundation Certificate
10 2 (1.40%) BC Cleared
10 2 (1.40%) DV Cleared
10 2 (1.40%) MCDST
Quality Assurance & Compliance
1 28 (19.58%) SLA
2 3 (2.10%) Sarbanes-Oxley
2 3 (2.10%) ISO/IEC 27001
3 2 (1.40%) GxP
3 2 (1.40%) QA
4 1 (0.70%) COBIT
System Software
1 6 (4.20%) Active Directory
2 1 (0.70%) Tivoli Workload Scheduler
2 1 (0.70%) Microsoft App-V
2 1 (0.70%) Citrix Presentation Server
2 1 (0.70%) XenApp
Systems Management
1 12 (8.39%) OpenView
2 11 (7.69%) Systems Management Server (SMS)
3 3 (2.10%) SCCM
3 3 (2.10%) HP SiteScope
4 2 (1.40%) FortiGate
4 2 (1.40%) HP UCMDB
4 2 (1.40%) Backup Exec
4 2 (1.40%) WMI
4 2 (1.40%) Tivoli
5 1 (0.70%) Tivoli Monitoring
5 1 (0.70%) Tivoli Storage Manager
5 1 (0.70%) ServiceCenter
5 1 (0.70%) Symantec Endpoint Protection
5 1 (0.70%) Forefront Identity Manager
Vendors
1 41 (28.67%) Microsoft
2 26 (18.18%) HP
3 12 (8.39%) Lotus
4 9 (6.29%) Citrix
5 8 (5.59%) Remedy
6 5 (3.50%) BMC
6 5 (3.50%) Cisco
7 4 (2.80%) CheckPoint
7 4 (2.80%) Symantec
8 3 (2.10%) Red Hat
8 3 (2.10%) ServiceNow
9 2 (1.40%) SAP
9 2 (1.40%) VMware
9 2 (1.40%) Fortinet
9 2 (1.40%) Veeam
9 2 (1.40%) F5
9 2 (1.40%) Altiris
9 2 (1.40%) Blue Coat
9 2 (1.40%) Nokia
9 2 (1.40%) Juniper
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