The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Management
Rank 61 45 57
Rank change year-on-year
-16 +12
Contract jobs citing Service Management 89 102 63
As % of all contract IT jobs located in the North West 2.59% 3.73% 2.66%
As % of the Processes & Methodologies category 3.50% 5.17% 3.80%
Number of daily rates quoted 45 47 23
Average daily rate
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£260 £400 £375
Average daily rate % change year-on-year
-35.00% +6.66%
90% offered a daily rate of more than £114 £198 £144
10% offered a daily rate of more than £471 £675 £498
UK excluding London average daily rate £375 £370 £375
% change year-on-year
+1.35% -1.33%
Number of hourly rates quoted 5 4 3
Average hourly rate £49.50 £14.75 £18.68
Average hourly rate % change year-on-year
+235.59% -21.03%
UK excluding London average hourly rate £16.00 £15.50 £16.00
% change year-on-year
+3.22% -3.12%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2546 1974 1657
As % of all contract IT jobs located in the North West 74.21% 72.20% 69.92%
Number of daily rates quoted 1456 1000 854
Average daily rate £400 £375 £330
Average daily rate % change year-on-year
+6.66% +13.63%
90% offered a daily rate of more than £275 £255 £243
10% offered a daily rate of more than £550 £535 £500
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 110 118 94
Average hourly rate £37.00 £33.00 £26.50
Average hourly rate % change year-on-year
+12.12% +24.52%
90% offered a hourly rate of more than £14.00 £12.62 £12.50
10% offered a hourly rate of more than £55.00 £45.70 £57.50
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 27 February 2015.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 27 February 2015.

Service Management Hourly Rate Histogram in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -4 34 £325 +67.74% 18
Cheshire -16 27 £260 -41.24% 6
Lancashire -5 14 £269 -10.41% 2
Merseyside -12 6 £380 -36.66% 2
Cumbria - 3 - - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 27 February 2015, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 122 (70.93%) ITIL
2 56 (32.56%) MS Excel
3 55 (31.98%) Microsoft
4 54 (31.40%) MS Office
5 51 (29.65%) SLA
6 40 (23.26%) HP
6 40 (23.26%) Security Cleared
7 39 (22.67%) Service Delivery
8 35 (20.35%) Finance
9 30 (17.44%) SC Cleared
9 30 (17.44%) Windows
10 27 (15.70%) MCP
10 27 (15.70%) OpenView
11 26 (15.12%) IBM Notes
11 26 (15.12%) Project Management
11 26 (15.12%) Lotus
11 26 (15.12%) Systems Management Server (SMS)
12 22 (12.79%) Incident Management
12 22 (12.79%) ITSM
13 21 (12.21%) PRINCE2
13 21 (12.21%) Risk Management
14 16 (9.30%) Configuration Management
15 14 (8.14%) MS PowerPoint
15 14 (8.14%) Performance Management
16 13 (7.56%) Supplier Management
16 13 (7.56%) Telecoms
16 13 (7.56%) Analytical Skills
17 12 (6.98%) Problem Management
17 12 (6.98%) Management Information System
17 12 (6.98%) UNIX

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 27 February 2015, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 26 (15.12%) IBM Notes
2 9 (5.23%) CICS
3 6 (3.49%) IIS
3 6 (3.49%) MS Exchange
4 4 (2.33%) Site Server
5 3 (1.74%) WebLogic
5 3 (1.74%) Documentum
6 2 (1.16%) Exchange Server 2010
6 2 (1.16%) SharePoint
7 1 (0.58%) Blackberry Enterprise Server
7 1 (0.58%) WebSphere
7 1 (0.58%) Exchange Server 2013
Applications
1 56 (32.56%) MS Excel
2 54 (31.40%) MS Office
3 14 (8.14%) MS PowerPoint
4 5 (2.91%) Spreadsheet
4 5 (2.91%) MS Project
4 5 (2.91%) MS Visio
Business Applications
1 3 (1.74%) Oracle EBS
1 3 (1.74%) TRIRIGA
2 2 (1.16%) Remedy ITSM
3 1 (0.58%) Oracle Financials
3 1 (0.58%) SAP Oil and Gas
Cloud Services
1 5 (2.91%) SaaS
2 3 (1.74%) Office 365
3 2 (1.16%) Cloud Computing
3 2 (1.16%) Microsoft Azure
Communications & Networking
1 6 (3.49%) WAN
1 6 (3.49%) TCP/IP
2 4 (2.33%) 2G
2 4 (2.33%) HSPA
2 4 (2.33%) LTE
2 4 (2.33%) WCDMA
2 4 (2.33%) GPRS
2 4 (2.33%) GSM
2 4 (2.33%) Intranet
2 4 (2.33%) 3G
2 4 (2.33%) 4G
2 4 (2.33%) Radio Access Network
3 3 (1.74%) LAN
3 3 (1.74%) VPN
4 2 (1.16%) Firewall
4 2 (1.16%) IP Telephony
5 1 (0.58%) VPLS
5 1 (0.58%) NAS
5 1 (0.58%) Wireless
5 1 (0.58%) SAN
Database & Business Intelligence
1 6 (3.49%) Oracle Database
2 3 (1.74%) BODI
2 3 (1.74%) SQL Server
3 2 (1.16%) Oracle Reports
3 2 (1.16%) Oracle Discoverer
3 2 (1.16%) Relational Database
4 1 (0.58%) RDBMS
Development Applications
1 2 (1.16%) PVCS
1 2 (1.16%) ClearCase
1 2 (1.16%) Subversion
1 2 (1.16%) Git (software)
General
1 35 (20.35%) Finance
2 13 (7.56%) Telecoms
3 6 (3.49%) Banking
4 4 (2.33%) Retail
4 4 (2.33%) Manufacturing
5 2 (1.16%) Retail Banking
6 1 (0.58%) Private Banking
6 1 (0.58%) Marketing
6 1 (0.58%) Local Government
6 1 (0.58%) Advertising
6 1 (0.58%) Electronics
Job Titles
1 63 (36.63%) Analyst
2 52 (30.23%) Service Analyst
3 39 (22.67%) Service Desk Analyst
4 24 (13.95%) Service Manager
5 16 (9.30%) Architect
6 14 (8.14%) Project Manager
7 11 (6.40%) Services Delivery Manager
7 11 (6.40%) Delivery Manager
8 7 (4.07%) 1st Line Support
9 6 (3.49%) Consultant
10 5 (2.91%) Technical Architect
11 4 (2.33%) Change Manager
11 4 (2.33%) Business Analyst
11 4 (2.33%) Programme Manager
11 4 (2.33%) Desktop Support
11 4 (2.33%) Solutions Architect
11 4 (2.33%) Performance Engineer
11 4 (2.33%) Programme Planner
11 4 (2.33%) Services Delivery Analyst
11 4 (2.33%) Performance Analyst
Libraries, Frameworks & Software Standards
1 3 (1.74%) Web Services
2 2 (1.16%) XML
2 2 (1.16%) WSDL
2 2 (1.16%) Java EE
2 2 (1.16%) JSON
2 2 (1.16%) jQuery
2 2 (1.16%) HTML5
2 2 (1.16%) AngularJS
2 2 (1.16%) HTML
3 1 (0.58%) .NET
Miscellaneous
1 13 (7.56%) Analytical Skills
2 12 (6.98%) Management Information System
3 8 (4.65%) Performance Metrics
4 7 (4.07%) CMDB
5 5 (2.91%) Computer Science
6 4 (2.33%) Mainframe
6 4 (2.33%) Blackberry
7 3 (1.74%) Thin Client
7 3 (1.74%) GIS
7 3 (1.74%) Fat Client
7 3 (1.74%) Replication
7 3 (1.74%) Economics
7 3 (1.74%) Enterprise Software
8 1 (0.58%) Life Science
8 1 (0.58%) PKI
8 1 (0.58%) Data Protection Act
8 1 (0.58%) iPad
8 1 (0.58%) Mobile Computing
8 1 (0.58%) Handset
8 1 (0.58%) PMI
Operating Systems
1 30 (17.44%) Windows
2 12 (6.98%) UNIX
3 10 (5.81%) Windows NT
4 8 (4.65%) Windows 7
5 7 (4.07%) Windows Server 2003
6 6 (3.49%) Windows XP
7 5 (2.91%) Windows Server 2008
8 3 (1.74%) Apple iOS
8 3 (1.74%) Windows Vista
8 3 (1.74%) AIX
8 3 (1.74%) HPUX
8 3 (1.74%) Solaris
8 3 (1.74%) Linux
9 2 (1.16%) Windows Server 2012
9 2 (1.16%) Mac OS
10 1 (0.58%) Windows 2000 Server
Processes & Methodologies
1 122 (70.93%) ITIL
2 39 (22.67%) Service Delivery
3 26 (15.12%) Project Management
4 22 (12.79%) ITSM
4 22 (12.79%) Incident Management
5 21 (12.21%) PRINCE2
5 21 (12.21%) Risk Management
6 16 (9.30%) Configuration Management
7 14 (8.14%) Performance Management
8 13 (7.56%) Supplier Management
9 12 (6.98%) Problem Management
10 10 (5.81%) Programme Management
11 9 (5.23%) Migration
11 9 (5.23%) Stakeholder Management
12 8 (4.65%) PRINCE
13 7 (4.07%) Change Management
13 7 (4.07%) CRAMM
13 7 (4.07%) Performance Improvement
14 6 (3.49%) Network Management
14 6 (3.49%) Time Management
Programming Languages
1 6 (3.49%) SQL
2 5 (2.91%) Java
3 3 (1.74%) JavaScript
3 3 (1.74%) VBA
3 3 (1.74%) C
4 2 (1.16%) C++
4 2 (1.16%) Objective-C
4 2 (1.16%) Perl
4 2 (1.16%) PHP
5 1 (0.58%) Jython
Qualifications
1 40 (23.26%) Security Cleared
2 30 (17.44%) SC Cleared
3 27 (15.70%) MCP
4 7 (4.07%) ISEB
4 7 (4.07%) Degree
4 7 (4.07%) VCP4
5 6 (3.49%) ITIL Foundation Certificate
5 6 (3.49%) PRINCE2 Certification
6 5 (2.91%) PMI Certification
7 4 (2.33%) PMP
8 3 (1.74%) ITIL Certification
8 3 (1.74%) PRINCE2 Practitioner
8 3 (1.74%) CISSP
9 2 (1.16%) Microsoft Certification
9 2 (1.16%) Oracle Certification
10 1 (0.58%) Sun Certification
10 1 (0.58%) MCSA
10 1 (0.58%) VMware Certified Professional (VCP)
10 1 (0.58%) MCDST
10 1 (0.58%) MCTS
Quality Assurance & Compliance
1 51 (29.65%) SLA
2 3 (1.74%) ISO/IEC 27001
2 3 (1.74%) PCI DSS
3 1 (0.58%) COBIT
3 1 (0.58%) QA
System Software
1 7 (4.07%) Active Directory
2 4 (2.33%) VMware Infrastructure
3 1 (0.58%) VMware ESXi
Systems Management
1 27 (15.70%) OpenView
2 26 (15.12%) Systems Management Server (SMS)
3 3 (1.74%) SCCM
4 2 (1.16%) HP Data Protector
5 1 (0.58%) SCOrch
5 1 (0.58%) Forefront Identity Manager
5 1 (0.58%) SCOM
5 1 (0.58%) Norton AntiVirus
5 1 (0.58%) OVSD
Vendors
1 55 (31.98%) Microsoft
2 40 (23.26%) HP
3 26 (15.12%) Lotus
4 11 (6.40%) Citrix
5 9 (5.23%) Business Objects
6 8 (4.65%) Oracle
7 7 (4.07%) VMware
8 6 (3.49%) Cisco
9 4 (2.33%) Nortel
9 4 (2.33%) Ericsson
9 4 (2.33%) Huawei
9 4 (2.33%) Mapinfo
9 4 (2.33%) Nokia Solutions and Networks
10 3 (1.74%) F5
10 3 (1.74%) Splunk
10 3 (1.74%) ArcSight
10 3 (1.74%) Apple
10 3 (1.74%) BMC
10 3 (1.74%) Dell
10 3 (1.74%) Compuware
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