The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 20 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Feb 2017
Same period 2016 Same period 2015
Service Management
England / North West
Rank 68 68 68
Rank change year-on-year
0 0
Contract jobs citing Service Management 70 86 79
As % of all contract IT jobs located in the North West 2.67% 2.31% 2.38%
As % of the Processes & Methodologies category 3.25% 2.80% 3.05%
Number of daily rates quoted 58 37 40
Median daily rate £350 £354 £325
Median daily rate % change year-on-year
-1.06% +8.84%
90% offered a daily rate of more than £145 £230 £110
10% offered a daily rate of more than £600 £458 £501
UK excluding London median daily rate £405 £390 £380
% change year-on-year
+3.91% +2.63%
Number of hourly rates quoted 1 3 5
Median hourly rate £22.90 £17.00 £49.50
Median hourly rate % change year-on-year
+34.70% -65.65%
UK excluding London median hourly rate £14.00 £13.75 £16.00
% change year-on-year
+1.81% -14.06%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2155 3066 2591
As % of all contract IT jobs located in the North West 82.10% 82.38% 78.00%
Number of daily rates quoted 1363 1856 1498
Median daily rate £400 £400 £400
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £530 £550
UK excluding London median daily rate £408 £400 £400
% change year-on-year
+2.00% -
Number of hourly rates quoted 94 135 111
Median hourly rate £42.48 £38.00 £37.00
Median hourly rate % change year-on-year
+11.77% +2.70%
90% offered a hourly rate of more than £14.00 £15.70 £14.20
10% offered a hourly rate of more than £51.71 £53.00 £55.00
UK excluding London median hourly rate £35.88 £40.00 £27.50
% change year-on-year
-10.31% +45.45%

Service Management
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 20 February 2017.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 20 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 41 £350 +8.52% 15
Lancashire +15 10 £450 +33.33% 1
Cheshire +3 8 £245 -42.35% 4
Merseyside +3 8 £425 +84.78% 4
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 20 February 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Management.

1 141 (61.04%) ITIL
2 51 (22.08%) Change Management
3 49 (21.21%) Microsoft
4 47 (20.35%) ITSM
5 44 (19.05%) Windows
6 39 (16.88%) Linux
7 36 (15.58%) Problem Management
8 34 (14.72%) Agile Software Development
9 32 (13.85%) MS Excel
10 30 (12.99%) Security Cleared
11 29 (12.55%) Degree
11 29 (12.55%) Analytical Skills
11 29 (12.55%) PRINCE2
12 28 (12.12%) SLA
13 27 (11.69%) Project Management
14 26 (11.26%) Cybersecurity
14 26 (11.26%) Release Management
15 25 (10.82%) Capacity Planning
15 25 (10.82%) LAN
15 25 (10.82%) Service Design
16 24 (10.39%) Service Delivery
17 23 (9.96%) Incident Management
17 23 (9.96%) Finance
18 22 (9.52%) WAN
19 21 (9.09%) AIX
19 21 (9.09%) Risk Management
19 21 (9.09%) Wi-Fi
19 21 (9.09%) SC Cleared
19 21 (9.09%) Data Centre
19 21 (9.09%) Security Operations

Service Management
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (5.19%) WebSphere
2 11 (4.76%) IBM Notes
3 4 (1.73%) MS Exchange
4 3 (1.30%) SharePoint
5 2 (0.87%) CMS
5 2 (0.87%) Exchange Server 2010
5 2 (0.87%) Tomcat
6 1 (0.43%) Apache
6 1 (0.43%) BizTalk Server
6 1 (0.43%) Drupal
6 1 (0.43%) Elasticsearch
6 1 (0.43%) IIS
Applications
1 32 (13.85%) MS Excel
2 17 (7.36%) MS Office
3 13 (5.63%) MS PowerPoint
4 7 (3.03%) MS Visio
5 3 (1.30%) MS Project
Business Applications
1 2 (0.87%) SAP Oil and Gas
Cloud Services
1 18 (7.79%) IaaS
1 18 (7.79%) PaaS
2 17 (7.36%) SaaS
3 8 (3.46%) Office 365
4 5 (2.16%) Microsoft Azure
5 4 (1.73%) Amazon AWS
6 2 (0.87%) Cloud Computing
7 1 (0.43%) Azure Active Directory
7 1 (0.43%) GitHub
7 1 (0.43%) Google Analytics
Communications & Networking
1 25 (10.82%) LAN
2 22 (9.52%) WAN
3 21 (9.09%) Wi-Fi
4 11 (4.76%) DNS
4 11 (4.76%) Ethernet
4 11 (4.76%) Wireless
5 6 (2.60%) Firewall
5 6 (2.60%) VoIP
6 5 (2.16%) LDAP
6 5 (2.16%) Network Security
7 4 (1.73%) DHCP
7 4 (1.73%) TCP/IP
8 3 (1.30%) Internet
8 3 (1.30%) SAN
8 3 (1.30%) Softphone
8 3 (1.30%) Symposium
9 2 (0.87%) BIG-IP
9 2 (0.87%) Broadband
9 2 (0.87%) F5 BIG-IP GTM
9 2 (0.87%) F5 BIG-IP LTM
Database & Business Intelligence
1 8 (3.46%) Oracle Database
2 6 (2.60%) SQL Server
3 2 (0.87%) Electronic Patient Records
3 2 (0.87%) RDBMS
3 2 (0.87%) Relational Database
3 2 (0.87%) SQL Server Reporting Services
4 1 (0.43%) Data Mart
4 1 (0.43%) Data Warehouse
4 1 (0.43%) MS Access
4 1 (0.43%) MySQL
4 1 (0.43%) Oracle Database 12c
4 1 (0.43%) Oracle Reports
4 1 (0.43%) SQL Server 2000
4 1 (0.43%) SQL Server 2005
4 1 (0.43%) SQL Server 2008
4 1 (0.43%) SQL Server 2012
4 1 (0.43%) SQL Server Analysis Services
4 1 (0.43%) SQL Server Integration Services
Development Applications
1 3 (1.30%) Git (software)
2 2 (0.87%) Ant
2 2 (0.87%) Gradle
2 2 (0.87%) Maven
2 2 (0.87%) StarTeam
2 2 (0.87%) Team Foundation Server
2 2 (0.87%) Visual Studio Team System
3 1 (0.43%) Bitbucket
3 1 (0.43%) Cucumber
3 1 (0.43%) Jenkins
3 1 (0.43%) JMeter
General
1 23 (9.96%) Finance
2 17 (7.36%) Banking
3 4 (1.73%) Legal
3 4 (1.73%) Manufacturing
3 4 (1.73%) Retail
4 3 (1.30%) Marketing
5 2 (0.87%) Back Office
5 2 (0.87%) Electronics
5 2 (0.87%) French Language
5 2 (0.87%) German Language
5 2 (0.87%) Law
5 2 (0.87%) Telecoms
6 1 (0.43%) Pharmaceutical
Job Titles
1 51 (22.08%) Analyst
2 34 (14.72%) Architect
3 24 (10.39%) Operations Engineer
3 24 (10.39%) Service Manager
4 21 (9.09%) Service Analyst
5 20 (8.66%) Service Desk Analyst
6 14 (6.06%) Infrastructure Architect
7 13 (5.63%) 1st Line Service Desk Analyst
8 11 (4.76%) Head of Cybersecurity
8 11 (4.76%) Head of Security
8 11 (4.76%) Senior Operations Engineer
9 9 (3.90%) Head of Operations
9 9 (3.90%) ITIL Manager
9 9 (3.90%) Operations Manager
9 9 (3.90%) Systems Engineer
10 8 (3.46%) Domain Architect
11 7 (3.03%) IT Manager
11 7 (3.03%) Principal Architect
11 7 (3.03%) Support Analyst
12 6 (2.60%) Business Analyst
Libraries, Frameworks & Software Standards
1 7 (3.03%) Regular Expression
2 4 (1.73%) Memcached
3 2 (0.87%) .NET
4 1 (0.43%) ASP.NET
4 1 (0.43%) Elastic Stack
4 1 (0.43%) LAMP
4 1 (0.43%) SOAP
4 1 (0.43%) Web Services
Miscellaneous
1 29 (12.55%) Analytical Skills
2 21 (9.09%) Data Centre
3 15 (6.49%) User Experience
4 12 (5.19%) Distributed Denial-of-Service
4 12 (5.19%) Management Information System
4 12 (5.19%) Tandem
5 10 (4.33%) Computer Science
6 9 (3.90%) Security Operations Centre
7 7 (3.03%) CMDB
8 3 (1.30%) Fat Client
8 3 (1.30%) Hybrid Cloud
8 3 (1.30%) NHS
8 3 (1.30%) Online Banking
8 3 (1.30%) Thin Client
9 2 (0.87%) Data Protection Act
9 2 (0.87%) IBM XIV
9 2 (0.87%) Life Science
9 2 (0.87%) Mainframe
9 2 (0.87%) PACS
9 2 (0.87%) Replication
Operating Systems
1 44 (19.05%) Windows
2 39 (16.88%) Linux
3 21 (9.09%) AIX
4 18 (7.79%) Windows XP
5 16 (6.93%) Red Hat Enterprise Linux
6 14 (6.06%) Unix
7 13 (5.63%) Windows 2000
8 12 (5.19%) Windows Server
9 7 (3.03%) Windows 10
9 7 (3.03%) Windows Server 2003
9 7 (3.03%) Windows Server 2008
10 6 (2.60%) HPUX
10 6 (2.60%) Solaris
10 6 (2.60%) Windows 7
11 5 (2.16%) VME
11 5 (2.16%) Windows Server 2012
12 2 (0.87%) Windows Vista
13 1 (0.43%) Android
13 1 (0.43%) Apple iOS
13 1 (0.43%) CentOS
Processes & Methodologies
1 141 (61.04%) ITIL
2 51 (22.08%) Change Management
3 47 (20.35%) ITSM
4 36 (15.58%) Problem Management
5 34 (14.72%) Agile Software Development
6 29 (12.55%) PRINCE2
7 27 (11.69%) Project Management
8 26 (11.26%) Cybersecurity
8 26 (11.26%) Release Management
9 25 (10.82%) Capacity Planning
9 25 (10.82%) Service Design
10 24 (10.39%) Service Delivery
11 23 (9.96%) Incident Management
12 21 (9.09%) Risk Management
12 21 (9.09%) Security Operations
13 17 (7.36%) Data Management
13 17 (7.36%) ITIL V3
13 17 (7.36%) Performance Tuning
14 16 (6.93%) DevOps
15 15 (6.49%) Open Source
Programming Languages
1 11 (4.76%) Perl
2 10 (4.33%) Java
2 10 (4.33%) PowerShell
2 10 (4.33%) SQL
3 8 (3.46%) VBScript
4 6 (2.60%) Bourne shell
4 6 (2.60%) Korn
4 6 (2.60%) PHP
5 4 (1.73%) Bash Shell
6 3 (1.30%) C
7 1 (0.43%) JavaScript
7 1 (0.43%) PL/SQL
7 1 (0.43%) T-SQL
7 1 (0.43%) VB.NET
Qualifications
1 30 (12.99%) Security Cleared
2 29 (12.55%) Degree
3 21 (9.09%) SC Cleared
4 12 (5.19%) CISSP
5 11 (4.76%) ITIL Certification
6 10 (4.33%) Cisco Certification
7 8 (3.46%) BPSS Clearance
7 8 (3.46%) CCNA
8 7 (3.03%) MCP
9 5 (2.16%) CCIE
9 5 (2.16%) CCNP
10 4 (1.73%) ISEB
10 4 (1.73%) RHCSA
11 3 (1.30%) MCSE
11 3 (1.30%) Microsoft Certification
12 2 (0.87%) EMCSA
12 2 (0.87%) PRINCE2 Certification
12 2 (0.87%) PRINCE2 Practitioner
13 1 (0.43%) CESG Certified Professional
13 1 (0.43%) DV Cleared
Quality Assurance & Compliance
1 28 (12.12%) SLA
2 12 (5.19%) Disclosure Scotland
3 5 (2.16%) COBIT
4 3 (1.30%) Sarbanes-Oxley
5 2 (0.87%) QA
6 1 (0.43%) BS25999
6 1 (0.43%) COSO
6 1 (0.43%) GxP
System Software
1 15 (6.49%) Active Directory
2 7 (3.03%) VMware Infrastructure
3 5 (2.16%) Tivoli Workload Scheduler
4 4 (1.73%) iptables
4 4 (1.73%) Postfix
4 4 (1.73%) Squid
4 4 (1.73%) Varnish
4 4 (1.73%) VMware ESX
4 4 (1.73%) XenApp
5 3 (1.30%) Microsoft App-V
6 2 (0.87%) Oracle RAC
7 1 (0.43%) Docker
7 1 (0.43%) MetaFrame
7 1 (0.43%) VMware Workstation
7 1 (0.43%) vSphere
Systems Management
1 13 (5.63%) Tivoli
2 11 (4.76%) Systems Management Server (SMS)
3 7 (3.03%) SCCM
4 6 (2.60%) HP SiteScope
4 6 (2.60%) Netcool
4 6 (2.60%) SCOM
5 5 (2.16%) Puppet
6 4 (1.73%) Nagios
7 3 (1.30%) Microsoft Clustering
7 3 (1.30%) Oracle Enterprise Manager
8 2 (0.87%) Microsoft Data Protection Manager
8 2 (0.87%) NetBackup
8 2 (0.87%) Tivoli Monitoring
9 1 (0.43%) AirWatch
9 1 (0.43%) Ansible
9 1 (0.43%) Kibana
9 1 (0.43%) logstash
9 1 (0.43%) Norton AntiVirus
9 1 (0.43%) OpenView
9 1 (0.43%) Opscode Chef
Vendors
1 49 (21.21%) Microsoft
2 16 (6.93%) Red Hat
3 14 (6.06%) IBM
4 11 (4.76%) CA
4 11 (4.76%) Cisco
4 11 (4.76%) Citrix
4 11 (4.76%) Lotus
4 11 (4.76%) Oracle
4 11 (4.76%) ServiceNow
4 11 (4.76%) VMware
5 9 (3.90%) HP
6 5 (2.16%) Apple
6 5 (2.16%) Fujitsu
6 5 (2.16%) ICL
7 3 (1.30%) AppSense
8 2 (0.87%) Dell
8 2 (0.87%) EMC
8 2 (0.87%) NetIQ
8 2 (0.87%) Veritas
8 2 (0.87%) Wyse
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