The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Service Management
Rank 61 70 74
Rank change year-on-year
+9 +4
Contract jobs citing Service Management 95 107 67
As % of all contract IT jobs located in the North West 2.76% 2.53% 2.12%
As % of the Processes & Methodologies category 3.40% 3.14% 2.81%
Number of daily rates quoted 53 70 35
Median daily rate £400 £450 £345
Median daily rate % change year-on-year
-11.11% +30.43%
90% offered a daily rate of more than £273 £234 £100
10% offered a daily rate of more than £570 £548 £475
UK excluding London median daily rate £400 £375 £355
% change year-on-year
+6.66% +5.63%
Number of hourly rates quoted 5 5 5
Median hourly rate £13.00 £19.00 £12.50
Median hourly rate % change year-on-year
-31.57% +52.00%
90% offered a hourly rate of more than £12.58 £16.34 £10.60
10% offered a hourly rate of more than £70.60 £33.21 £16.84
UK excluding London median hourly rate £14.50 £18.52 £14.00
% change year-on-year
-21.70% +32.28%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2798 3403 2387
As % of all contract IT jobs located in the North West 81.31% 80.43% 75.51%
Number of daily rates quoted 1765 2062 1327
Median daily rate £400 £400 £375
Median daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £288 £288 £263
10% offered a daily rate of more than £525 £555 £525
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 83 133 109
Median hourly rate £22.00 £40.00 £27.50
Median hourly rate % change year-on-year
-45.00% +45.45%
90% offered a hourly rate of more than £12.00 £16.08 £12.50
10% offered a hourly rate of more than £59.31 £59.50 £67.00
UK excluding London median hourly rate £30.00 £33.00 £26.00
% change year-on-year
-9.09% +26.92%

Service Management
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 27 August 2016.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 27 August 2016.

Service Management Hourly Rate Histogram in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +1 50 £350 +7.69% 19
Lancashire +17 19 £431 -16.26%
Cheshire -7 17 £400 -23.07% 1
Merseyside +9 3 £175 - 2
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 27 August 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Management.

1 143 (72.22%) ITIL
2 44 (22.22%) Agile Software Development
3 36 (18.18%) ITSM
4 34 (17.17%) Service Delivery
4 34 (17.17%) Configuration Management
5 29 (14.65%) Microsoft
6 28 (14.14%) Project Management
7 26 (13.13%) Stakeholder Management
7 26 (13.13%) Problem Management
8 25 (12.63%) Change Management
9 23 (11.62%) Finance
9 23 (11.62%) PRINCE2
9 23 (11.62%) Security Cleared
10 22 (11.11%) Windows
11 19 (9.60%) Unix
12 17 (8.59%) LAN
12 17 (8.59%) DevOps
13 15 (7.58%) Incident Management
13 15 (7.58%) Oracle
14 14 (7.07%) HP
14 14 (7.07%) Degree
14 14 (7.07%) SC Cleared
15 13 (6.57%) Analytical Skills
15 13 (6.57%) WAN
15 13 (6.57%) MS Excel
15 13 (6.57%) Risk Management
16 12 (6.06%) ITIL Certification
16 12 (6.06%) Skype for Business
17 11 (5.56%) Jenkins
17 11 (5.56%) ServiceNow

Service Management
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (6.06%) Skype for Business
2 10 (5.05%) Drupal
2 10 (5.05%) SharePoint
3 5 (2.53%) CMS
3 5 (2.53%) MS Exchange
3 5 (2.53%) SharePoint 2013
4 3 (1.52%) Elasticsearch
4 3 (1.52%) IBM Notes
5 2 (1.01%) WebSphere
Applications
1 13 (6.57%) MS Excel
2 11 (5.56%) MS Office
3 5 (2.53%) MS Project
4 4 (2.02%) MS Visio
5 3 (1.52%) MS PowerPoint
6 2 (1.01%) Spreadsheet
Business Applications
1 1 (0.51%) Dynamics NAV
1 1 (0.51%) Oracle BPM
Cloud Services
1 7 (3.54%) SaaS
2 6 (3.03%) IaaS
2 6 (3.03%) PaaS
3 4 (2.02%) Amazon AWS
4 3 (1.52%) GitHub
4 3 (1.52%) Google Analytics
4 3 (1.52%) Microsoft Azure
5 1 (0.51%) Google Apps
5 1 (0.51%) Office 365
Communications & Networking
1 17 (8.59%) LAN
2 13 (6.57%) WAN
3 10 (5.05%) SAN
3 10 (5.05%) Wireless
4 8 (4.04%) Wi-Fi
5 6 (3.03%) Skype
6 4 (2.02%) Ethernet
6 4 (2.02%) Firewall
6 4 (2.02%) VPN
7 3 (1.52%) SSL
8 2 (1.01%) BIG-IP
8 2 (1.01%) Cisco ASA
8 2 (1.01%) Cisco Nexus
8 2 (1.01%) Cisco PIX
8 2 (1.01%) FWSM
8 2 (1.01%) Internet
8 2 (1.01%) Intrusion Detection
8 2 (1.01%) IPsec
8 2 (1.01%) Network Security
8 2 (1.01%) TCP/IP
Database & Business Intelligence
1 5 (2.53%) SQL Server
2 1 (0.51%) Oracle Reports
2 1 (0.51%) Relational Database
2 1 (0.51%) SQL Server Integration Services
Development Applications
1 11 (5.56%) Jenkins
2 9 (4.55%) JIRA
3 4 (2.02%) Cucumber
3 4 (2.02%) Git (software)
3 4 (2.02%) JMeter
4 3 (1.52%) Bitbucket
5 2 (1.01%) LoadRunner
6 1 (0.51%) MagicDraw
6 1 (0.51%) Rational DOORS
6 1 (0.51%) Selenium
General
1 23 (11.62%) Finance
2 11 (5.56%) Banking
3 5 (2.53%) Local Government
3 5 (2.53%) Manufacturing
3 5 (2.53%) Military
4 4 (2.02%) Retail
5 3 (1.52%) Law
5 3 (1.52%) Legal
5 3 (1.52%) Pharmaceutical
6 2 (1.01%) Publishing
7 1 (0.51%) Marketing
7 1 (0.51%) Retail Banking
7 1 (0.51%) Telecoms
Job Titles
1 47 (23.74%) Service Manager
2 37 (18.69%) Analyst
3 22 (11.11%) Delivery Manager
4 17 (8.59%) ITIL Manager
5 15 (7.58%) Integration Manager
6 14 (7.07%) Service Integration Manager
7 13 (6.57%) Service Analyst
8 12 (6.06%) Digital Delivery Manager
9 10 (5.05%) Architect
9 10 (5.05%) Consultant
10 8 (4.04%) ITIL Service Manager
10 8 (4.04%) Senior Manager
10 8 (4.04%) Service Management Analyst
10 8 (4.04%) Support Analyst
11 7 (3.54%) Environment Manager
11 7 (3.54%) ITIL Service Analyst
12 6 (3.03%) Administrator
12 6 (3.03%) Operations Engineer
12 6 (3.03%) Services Delivery Manager
12 6 (3.03%) Systems Analyst
Libraries, Frameworks & Software Standards
1 3 (1.52%) ELK Stack
2 2 (1.01%) 802.1X
2 2 (1.01%) XML
3 1 (0.51%) ISPF
3 1 (0.51%) JMS
3 1 (0.51%) JSON
3 1 (0.51%) Middleware
3 1 (0.51%) REST
3 1 (0.51%) SOAP
3 1 (0.51%) Web Services
Miscellaneous
1 13 (6.57%) Analytical Skills
2 11 (5.56%) Mainframe
3 8 (4.04%) Clustering
3 8 (4.04%) Computer Science
3 8 (4.04%) Management Information System
4 7 (3.54%) Data Centre
4 7 (3.54%) NHS
5 6 (3.03%) Smartphone
6 5 (2.53%) Fat Client
6 5 (2.53%) Thin Client
7 4 (2.02%) Distributed Denial-of-Service
8 3 (1.52%) CMDB
8 3 (1.52%) HACMP
8 3 (1.52%) Life Science
9 2 (1.01%) Video Conferencing
10 1 (0.51%) Data Integration
10 1 (0.51%) Health Informatics
10 1 (0.51%) iPad
10 1 (0.51%) iSeries
10 1 (0.51%) User Experience
Operating Systems
1 22 (11.11%) Windows
2 19 (9.60%) Unix
3 10 (5.05%) AIX
4 8 (4.04%) Solaris
5 7 (3.54%) Apple iOS
5 7 (3.54%) Windows 7
6 5 (2.53%) Linux
6 5 (2.53%) Windows 10
6 5 (2.53%) Windows Server
6 5 (2.53%) Windows Server 2012
7 4 (2.02%) Windows XP
8 3 (1.52%) zOS
9 1 (0.51%) Android
9 1 (0.51%) Mac OS
Processes & Methodologies
1 143 (72.22%) ITIL
2 44 (22.22%) Agile Software Development
3 36 (18.18%) ITSM
4 34 (17.17%) Configuration Management
4 34 (17.17%) Service Delivery
5 28 (14.14%) Project Management
6 26 (13.13%) Problem Management
6 26 (13.13%) Stakeholder Management
7 25 (12.63%) Change Management
8 23 (11.62%) PRINCE2
9 17 (8.59%) DevOps
10 15 (7.58%) Incident Management
11 13 (6.57%) Risk Management
12 11 (5.56%) Performance Management
13 10 (5.05%) Asset Management
13 10 (5.05%) Time Management
14 9 (4.55%) Analytics
14 9 (4.55%) Business Continuity
14 9 (4.55%) Capacity Planning
14 9 (4.55%) Disaster Recovery
Programming Languages
1 4 (2.02%) SQL
2 1 (0.51%) JCL
Qualifications
1 23 (11.62%) Security Cleared
2 14 (7.07%) Degree
2 14 (7.07%) SC Cleared
3 12 (6.06%) ITIL Certification
4 8 (4.04%) BPSS Clearance
5 5 (2.53%) ISEB
5 5 (2.53%) ISTQB
6 4 (2.02%) ISTQB Foundation Certification
7 3 (1.52%) MCP
8 2 (1.01%) CCNP
8 2 (1.01%) Cisco Certification
8 2 (1.01%) PRINCE2 Certification
9 1 (0.51%) CCIE
9 1 (0.51%) CCNA
9 1 (0.51%) CCSP
9 1 (0.51%) PMP
Quality Assurance & Compliance
1 10 (5.05%) QA
2 9 (4.55%) SLA
3 6 (3.03%) Disclosure Scotland
4 1 (0.51%) COBIT
4 1 (0.51%) PMBOK
4 1 (0.51%) Sarbanes-Oxley
System Software
1 11 (5.56%) Active Directory
2 8 (4.04%) Veritas Volume Manager
3 5 (2.53%) VMware Infrastructure
4 4 (2.02%) Docker
5 3 (1.52%) GPFS
6 2 (1.01%) RACF
6 2 (1.01%) vSphere
7 1 (0.51%) Time Sharing Option
Systems Management
1 9 (4.55%) Ansible
2 8 (4.04%) NetBackup
2 8 (4.04%) Oracle ZFS
3 6 (3.03%) AirWatch
4 4 (2.02%) Opscode Chef
4 4 (2.02%) Puppet
5 3 (1.52%) Kibana
5 3 (1.52%) logstash
5 3 (1.52%) Systems Management Server (SMS)
5 3 (1.52%) Tivoli Storage Manager
6 2 (1.01%) Cacti
6 2 (1.01%) HP Quality Center
6 2 (1.01%) McAfee ePO
6 2 (1.01%) SmoothWall
6 2 (1.01%) Tivoli
6 2 (1.01%) Tivoli Monitoring
6 2 (1.01%) zSecure
7 1 (0.51%) SCCM
7 1 (0.51%) ServiceCenter
Vendors
1 29 (14.65%) Microsoft
2 15 (7.58%) Oracle
3 14 (7.07%) HP
4 11 (5.56%) ServiceNow
5 10 (5.05%) VMware
6 9 (4.55%) Citrix
7 8 (4.04%) Cisco
8 7 (3.54%) Apple
9 6 (3.03%) Samsung
9 6 (3.03%) Verint
10 5 (2.53%) Red Hat
10 5 (2.53%) Veritas
11 4 (2.02%) Google
11 4 (2.02%) IBM
11 4 (2.02%) LANDesk
11 4 (2.02%) Splunk
11 4 (2.02%) Wyse
12 3 (1.52%) Ab Initio
12 3 (1.52%) ATG
12 3 (1.52%) Salesforce.com
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