The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 26 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 May 2015
Same period 2014 Same period 2013
Service Management
Rank 73 65 57
Rank change year-on-year
-8 -8
Contract jobs citing Service Management 79 74 65
As % of all contract IT jobs located in the North West 2.15% 2.41% 2.77%
As % of the Processes & Methodologies category 2.82% 3.32% 3.79%
Number of daily rates quoted 35 33 20
Average daily rate
Keep up to 90%
of your Daily Rate
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£350 £405 £353
Average daily rate % change year-on-year
-13.58% +14.89%
90% offered a daily rate of more than £247 £210 £203
10% offered a daily rate of more than £471 £539 £428
UK excluding London average daily rate £370 £350 £370
% change year-on-year
+5.71% -5.40%
Number of hourly rates quoted 4 3 3
Average hourly rate £16.84 £22.50 £45.00
Average hourly rate % change year-on-year
-25.15% -50.00%
UK excluding London average hourly rate £13.35 £19.25 £16.65
% change year-on-year
-30.64% +15.61%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2806 2231 1713
As % of all contract IT jobs located in the North West 76.40% 72.79% 73.05%
Number of daily rates quoted 1611 1167 841
Average daily rate £398 £388 £350
Average daily rate % change year-on-year
+2.58% +10.71%
90% offered a daily rate of more than £275 £250 £230
10% offered a daily rate of more than £550 £550 £475
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 139 112 84
Average hourly rate £35.00 £31.00 £21.00
Average hourly rate % change year-on-year
+12.90% +47.61%
90% offered a hourly rate of more than £14.00 £14.50 £13.25
10% offered a hourly rate of more than £60.00 £45.00 £51.39
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 26 May 2015.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 26 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +6 35 £338 -25.00% 27
Cheshire -14 26 £400 -19.19% 8
Merseyside -5 9 £325 - 1
Lancashire -8 7 £350 +7.69%
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 26 May 2015, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 106 (62.72%) ITIL
2 53 (31.36%) Finance
3 50 (29.59%) Microsoft
4 41 (24.26%) MS Excel
5 33 (19.53%) Project Management
5 33 (19.53%) Service Delivery
6 31 (18.34%) Windows
7 29 (17.16%) MS Office
8 28 (16.57%) SLA
9 27 (15.98%) Security Cleared
10 26 (15.38%) MS PowerPoint
11 24 (14.20%) PRINCE2
12 23 (13.61%) HP
13 22 (13.02%) Citrix
14 20 (11.83%) ITSM
14 20 (11.83%) SC Cleared
15 19 (11.24%) Programme Management
16 16 (9.47%) Management Information System
16 16 (9.47%) MCP
16 16 (9.47%) Problem Management
17 15 (8.88%) UNIX
17 15 (8.88%) Configuration Management
17 15 (8.88%) OpenView
17 15 (8.88%) Incident Management
18 14 (8.28%) VMware
19 13 (7.69%) Change Management
19 13 (7.69%) SQL
20 12 (7.10%) IBM Notes
20 12 (7.10%) MS Project
20 12 (7.10%) Lotus

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 26 May 2015, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 12 (7.10%) IBM Notes
2 5 (2.96%) MS Exchange
3 4 (2.37%) SharePoint
4 3 (1.78%) TPMS
4 3 (1.78%) CICS
4 3 (1.78%) Site Server
4 3 (1.78%) Blackberry Enterprise Server
5 2 (1.18%) WebSphere
5 2 (1.18%) Exchange Server 2010
6 1 (0.59%) IIS
6 1 (0.59%) Exchange Server 2007
6 1 (0.59%) LiveCycle
Applications
1 41 (24.26%) MS Excel
2 29 (17.16%) MS Office
3 26 (15.38%) MS PowerPoint
4 12 (7.10%) MS Project
5 10 (5.92%) MS Visio
6 9 (5.33%) Spreadsheet
Business Applications
1 3 (1.78%) Remedy ITSM
1 3 (1.78%) TRIRIGA
2 1 (0.59%) Oracle Financials
2 1 (0.59%) SAP Oil and Gas
2 1 (0.59%) Dynamics CRM
2 1 (0.59%) Dynamics AX
Cloud Services
1 3 (1.78%) Cloud Computing
2 2 (1.18%) Microsoft Azure
2 2 (1.18%) Google Apps
3 1 (0.59%) IaaS
3 1 (0.59%) Amazon AWS
Communications & Networking
1 8 (4.73%) TCP/IP
2 5 (2.96%) SAN
3 4 (2.37%) 3G
3 4 (2.37%) WCDMA
3 4 (2.37%) VPN
3 4 (2.37%) GPRS
3 4 (2.37%) GSM
3 4 (2.37%) 2G
3 4 (2.37%) HSPA
3 4 (2.37%) LTE
3 4 (2.37%) 4G
3 4 (2.37%) Radio Access Network
4 3 (1.78%) NAS
4 3 (1.78%) LAN
4 3 (1.78%) WAN
4 3 (1.78%) Wireless
5 2 (1.18%) Firewall
5 2 (1.18%) Wi-Fi
5 2 (1.18%) Intranet
5 2 (1.18%) IP Telephony
Database & Business Intelligence
1 5 (2.96%) SQL Server
2 4 (2.37%) Oracle Database
3 3 (1.78%) SAP Data Services
4 2 (1.18%) Oracle Reports
4 2 (1.18%) Oracle Discoverer
4 2 (1.18%) SQL Server 2008
5 1 (0.59%) RDBMS
5 1 (0.59%) Oracle Database 10g
5 1 (0.59%) SQL Server 2000
5 1 (0.59%) SQL Server 2005
5 1 (0.59%) SQL Server 2012
5 1 (0.59%) Relational Database
Development Applications
1 2 (1.18%) Subversion
1 2 (1.18%) Git (software)
2 1 (0.59%) Team Foundation Server
2 1 (0.59%) Oracle APEX
General
1 53 (31.36%) Finance
2 7 (4.14%) Banking
3 6 (3.55%) Telecoms
3 6 (3.55%) Manufacturing
4 5 (2.96%) Retail
4 5 (2.96%) Pharmaceutical
5 3 (1.78%) Legal
5 3 (1.78%) Retail Banking
6 2 (1.18%) Local Government
6 2 (1.18%) Law
7 1 (0.59%) Electronics
7 1 (0.59%) Private Banking
7 1 (0.59%) Marketing
Job Titles
1 44 (26.04%) Analyst
2 28 (16.57%) Service Analyst
3 27 (15.98%) Service Manager
4 20 (11.83%) Architect
4 20 (11.83%) Project Manager
5 19 (11.24%) Service Desk Analyst
6 10 (5.92%) PMO Lead
7 8 (4.73%) Technical Architect
8 6 (3.55%) Infrastructure Project Manager
8 6 (3.55%) Infrastructure Manager
8 6 (3.55%) Implementation Manager
8 6 (3.55%) Service Desk Manager
9 5 (2.96%) Technical Manager
9 5 (2.96%) Business Analyst
9 5 (2.96%) Infrastructure Engineer
9 5 (2.96%) 2nd Line Support
10 4 (2.37%) Services Delivery Manager
10 4 (2.37%) Programme Manager
10 4 (2.37%) Desktop Support
10 4 (2.37%) Solutions Architect
Libraries, Frameworks & Software Standards
1 3 (1.78%) HTML
1 3 (1.78%) Web Services
2 2 (1.18%) XML
2 2 (1.18%) WSDL
2 2 (1.18%) .NET
2 2 (1.18%) Java EE
2 2 (1.18%) JSON
2 2 (1.18%) jQuery
2 2 (1.18%) HTML5
2 2 (1.18%) AngularJS
3 1 (0.59%) ASP.NET
3 1 (0.59%) CSS
3 1 (0.59%) Middleware
Miscellaneous
1 16 (9.47%) Management Information System
2 10 (5.92%) Analytical Skills
3 9 (5.33%) Data Centre
4 8 (4.73%) CMDB
5 6 (3.55%) Blackberry
6 4 (2.37%) SecurID
7 3 (1.78%) Fat Client
7 3 (1.78%) Handset
7 3 (1.78%) Mainframe
7 3 (1.78%) GIS
7 3 (1.78%) Thin Client
7 3 (1.78%) Life Science
8 2 (1.18%) PMI
8 2 (1.18%) iPad
8 2 (1.18%) Clustering
8 2 (1.18%) Economics
9 1 (0.59%) Computer Science
9 1 (0.59%) Mobile Computing
9 1 (0.59%) NHS
9 1 (0.59%) DTV
Operating Systems
1 31 (18.34%) Windows
2 15 (8.88%) UNIX
3 8 (4.73%) Windows 7
3 8 (4.73%) Windows XP
4 7 (4.14%) Linux
5 5 (2.96%) Apple iOS
5 5 (2.96%) Windows Server 2003
6 4 (2.37%) Windows Vista
6 4 (2.37%) Windows Server 2012
6 4 (2.37%) Windows NT
6 4 (2.37%) Mac OS
7 3 (1.78%) Android
7 3 (1.78%) Windows Server 2008
7 3 (1.78%) AIX
8 2 (1.18%) HPUX
8 2 (1.18%) Solaris
9 1 (0.59%) Windows 2000 Server
Processes & Methodologies
1 106 (62.72%) ITIL
2 33 (19.53%) Project Management
2 33 (19.53%) Service Delivery
3 24 (14.20%) PRINCE2
4 20 (11.83%) ITSM
5 19 (11.24%) Programme Management
6 16 (9.47%) Problem Management
7 15 (8.88%) Incident Management
7 15 (8.88%) Configuration Management
8 13 (7.69%) Change Management
9 10 (5.92%) Continuous Improvement
10 9 (5.33%) Stakeholder Management
11 8 (4.73%) Migration
11 8 (4.73%) Release Management
12 7 (4.14%) Risk Management
12 7 (4.14%) Agile Software Development
12 7 (4.14%) Supplier Management
13 6 (3.55%) Business Analysis
13 6 (3.55%) Network Management
14 5 (2.96%) Performance Management
Programming Languages
1 13 (7.69%) SQL
2 6 (3.55%) Java
3 4 (2.37%) VBA
4 3 (1.78%) JavaScript
4 3 (1.78%) Perl
4 3 (1.78%) PHP
5 2 (1.18%) Objective-C
5 2 (1.18%) Jython
5 2 (1.18%) C
5 2 (1.18%) C++
6 1 (0.59%) C#
6 1 (0.59%) PL/SQL
Qualifications
1 27 (15.98%) Security Cleared
2 20 (11.83%) SC Cleared
3 16 (9.47%) MCP
4 9 (5.33%) ITIL Certification
5 8 (4.73%) Degree
6 7 (4.14%) Microsoft Certification
7 6 (3.55%) PMI Certification
7 6 (3.55%) VMware Certified Professional (VCP)
8 5 (2.96%) ITIL Foundation Certificate
9 4 (2.37%) PMP
9 4 (2.37%) MCSE
10 3 (1.78%) MCSA
10 3 (1.78%) Citrix Certification
10 3 (1.78%) MCDST
11 2 (1.18%) MCTS
11 2 (1.18%) MCITP
11 2 (1.18%) Cisco Certification
11 2 (1.18%) CCNA
11 2 (1.18%) CCA
11 2 (1.18%) Oracle Certification
Quality Assurance & Compliance
1 28 (16.57%) SLA
2 2 (1.18%) Sarbanes-Oxley
2 2 (1.18%) ISO/IEC 27001
3 1 (0.59%) COBIT
3 1 (0.59%) QA
System Software
1 10 (5.92%) Active Directory
2 7 (4.14%) VMware Infrastructure
3 3 (1.78%) Hyper-V
4 1 (0.59%) XenApp
4 1 (0.59%) XenServer
4 1 (0.59%) XenDesktop
4 1 (0.59%) VMware ESXi
4 1 (0.59%) Microsoft App-V
Systems Management
1 15 (8.88%) OpenView
2 12 (7.10%) Systems Management Server (SMS)
3 4 (2.37%) SCCM
4 3 (1.78%) SCOM
5 2 (1.18%) HP Data Protector
5 2 (1.18%) Backup Exec
6 1 (0.59%) OVSD
6 1 (0.59%) Norton AntiVirus
Vendors
1 50 (29.59%) Microsoft
2 23 (13.61%) HP
3 22 (13.02%) Citrix
4 14 (8.28%) VMware
5 12 (7.10%) Lotus
6 10 (5.92%) Cisco
7 6 (3.55%) Business Objects
8 5 (2.96%) Apple
8 5 (2.96%) Oracle
9 4 (2.37%) Nortel
9 4 (2.37%) Mapinfo
9 4 (2.37%) Symantec
9 4 (2.37%) SAP
9 4 (2.37%) BMC
9 4 (2.37%) Ericsson
9 4 (2.37%) NetApp
9 4 (2.37%) Huawei
9 4 (2.37%) Nokia Solutions and Networks
10 3 (1.78%) Dell
10 3 (1.78%) Remedy
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