The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 67 80 113
Rank change year-on-year
+13 +33
Contract jobs citing Service Management 74 52 30
As % of all contract IT jobs located in the North West 2.33% 1.76% 0.90%
As % of the Processes & Methodologies category 3.20% 2.44% 1.37%
Number of daily rates quoted 43 22 11
Average daily rate
Keep up to 90%
of your Daily Rate
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£398 £350 £220
Average daily rate % change year-on-year
+13.57% +59.09%
90% offered a daily rate of more than £110 £191 £110
10% offered a daily rate of more than £530 £486 £375
UK excluding London average daily rate £365 £350 £350
% change year-on-year
+4.28% -
Number of hourly rates quoted 7 9 3
Average hourly rate £14.00 £16.84 £18.68
Average hourly rate % change year-on-year
-16.86% -9.85%
90% offered a hourly rate of more than £10.90 £10.00 £14.14
10% offered a hourly rate of more than £16.84 £33.00 £41.34
UK excluding London average hourly rate £15.50 £13.75 £15.75
% change year-on-year
+12.72% -12.69%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2315 2130 2193
As % of all contract IT jobs located in the North West 72.80% 72.01% 65.44%
Number of daily rates quoted 1330 1081 1163
Average daily rate £375 £330 £340
Average daily rate % change year-on-year
+13.63% -2.94%
90% offered a daily rate of more than £265 £233 £240
10% offered a daily rate of more than £525 £475 £463
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 109 115 106
Average hourly rate £30.00 £22.54 £26.08
Average hourly rate % change year-on-year
+33.09% -13.55%
90% offered a hourly rate of more than £12.52 £12.30 £12.50
10% offered a hourly rate of more than £78.00 £50.00 £49.80
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 19 September 2014.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +23 39 £425 +21.42% 9
Manchester -14 16 £325 - 11
Lancashire -9 13 £388 +29.16% 1
Merseyside -2 2 - -
Cumbria - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 19 September 2014, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 90 (60.00%) ITIL
2 46 (30.67%) Security Cleared
3 41 (27.33%) Microsoft
4 37 (24.67%) SC Cleared
5 34 (22.67%) ITSM
6 33 (22.00%) Service Delivery
6 33 (22.00%) MS Office
7 29 (19.33%) SLA
8 28 (18.67%) HP
9 27 (18.00%) Project Management
10 26 (17.33%) Supplier Management
11 25 (16.67%) MS Excel
12 24 (16.00%) Finance
13 22 (14.67%) PRINCE2
14 18 (12.00%) Windows
14 18 (12.00%) Risk Management
15 17 (11.33%) Analytical Skills
16 16 (10.67%) Change Management
17 15 (10.00%) ISEB
18 14 (9.33%) MCP
18 14 (9.33%) Incident Management
19 13 (8.67%) IBM Notes
19 13 (8.67%) Systems Management Server (SMS)
19 13 (8.67%) OpenView
19 13 (8.67%) Lotus
20 12 (8.00%) Computer Science
20 12 (8.00%) Problem Management
20 12 (8.00%) Management Information System
21 11 (7.33%) Agile Software Development
22 10 (6.67%) Telecoms

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 19 September 2014, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 13 (8.67%) IBM Notes
2 8 (5.33%) SharePoint
3 4 (2.67%) CICS
4 3 (2.00%) Lync
5 2 (1.33%) Site Server
5 2 (1.33%) Blackberry Enterprise Server
6 1 (0.67%) IBM HTTP Server
6 1 (0.67%) WebSphere
6 1 (0.67%) WebSphere Application Server
6 1 (0.67%) IIS
6 1 (0.67%) SharePoint 2010
Applications
1 33 (22.00%) MS Office
2 25 (16.67%) MS Excel
3 4 (2.67%) Spreadsheet
3 4 (2.67%) MS Visio
3 4 (2.67%) MS PowerPoint
4 3 (2.00%) MS Project
5 2 (1.33%) InfoPath
Business Applications
1 6 (4.00%) Remedy ITSM
Cloud Services
1 1 (0.67%) SaaS
Communications & Networking
1 9 (6.00%) LAN
2 8 (5.33%) VPN
3 7 (4.67%) TCP/IP
4 6 (4.00%) HTTP
4 6 (4.00%) Intranet
5 5 (3.33%) Wireless
6 3 (2.00%) Wi-Fi
6 3 (2.00%) SAN
6 3 (2.00%) WAN
6 3 (2.00%) DNS
6 3 (2.00%) Unified Communications
7 2 (1.33%) NAS
7 2 (1.33%) SNMP
7 2 (1.33%) DHCP
7 2 (1.33%) Internet
7 2 (1.33%) SSH
7 2 (1.33%) Network Security
7 2 (1.33%) Firewall
8 1 (0.67%) VLAN
8 1 (0.67%) LDAP
Database & Business Intelligence
1 5 (3.33%) SQL Server
2 2 (1.33%) EDRMS
3 1 (0.67%) SQL Server 2005
3 1 (0.67%) MSDE
3 1 (0.67%) SQL Server 2008
Development Applications
1 1 (0.67%) SQL Server Management Studio (SSMS)
General
1 24 (16.00%) Finance
2 10 (6.67%) Telecoms
3 7 (4.67%) Banking
4 3 (2.00%) Marketing
5 2 (1.33%) Pharmaceutical
5 2 (1.33%) Local Government
5 2 (1.33%) Retail
6 1 (0.67%) Billing
6 1 (0.67%) Financial Institution
Job Titles
1 32 (21.33%) Analyst
2 30 (20.00%) Service Manager
3 17 (11.33%) Service Analyst
4 16 (10.67%) Delivery Manager
5 15 (10.00%) Service Desk Analyst
6 14 (9.33%) Services Delivery Manager
7 12 (8.00%) Operations Manager
8 11 (7.33%) Architect
8 11 (7.33%) Project Manager
9 8 (5.33%) Consultant
10 7 (4.67%) Service Operations Manager
11 6 (4.00%) Desktop Support
11 6 (4.00%) 1st Line Support
11 6 (4.00%) Help Desk Support
12 5 (3.33%) Business Analyst
13 4 (2.67%) Agile Coach
13 4 (2.67%) Solutions Architect
13 4 (2.67%) IT Services Manager
13 4 (2.67%) Release Manager
13 4 (2.67%) Programme Planner
Libraries, Frameworks & Software Standards
1 6 (4.00%) Web Services
2 4 (2.67%) SOAP
3 1 (0.67%) SAP CO-PA
3 1 (0.67%) JSON
3 1 (0.67%) Middleware
3 1 (0.67%) .NET
3 1 (0.67%) J2EE
3 1 (0.67%) HTML
3 1 (0.67%) CSS
3 1 (0.67%) JDBC
3 1 (0.67%) XML
Miscellaneous
1 17 (11.33%) Analytical Skills
2 12 (8.00%) Computer Science
2 12 (8.00%) Management Information System
3 7 (4.67%) CMDB
3 7 (4.67%) PMI
4 5 (3.33%) Blackberry
5 2 (1.33%) iPad
5 2 (1.33%) NHS
5 2 (1.33%) PKI
5 2 (1.33%) Handset
5 2 (1.33%) Clustering
5 2 (1.33%) Replication
6 1 (0.67%) E-Learning
6 1 (0.67%) Fat Client
6 1 (0.67%) Data Protection Act
6 1 (0.67%) Economics
6 1 (0.67%) Thin Client
6 1 (0.67%) Open Source
Operating Systems
1 18 (12.00%) Windows
2 9 (6.00%) Windows 7
3 8 (5.33%) Windows Server 2008
3 8 (5.33%) Windows Server 2003
4 6 (4.00%) Windows XP
5 5 (3.33%) UNIX
6 4 (2.67%) Windows NT
7 3 (2.00%) Windows Vista
8 2 (1.33%) Linux
9 1 (0.67%) Mac OS X
9 1 (0.67%) Windows 2000
9 1 (0.67%) AIX
9 1 (0.67%) Windows Server 2012
Processes & Methodologies
1 90 (60.00%) ITIL
2 34 (22.67%) ITSM
3 33 (22.00%) Service Delivery
4 27 (18.00%) Project Management
5 26 (17.33%) Supplier Management
6 22 (14.67%) PRINCE2
7 18 (12.00%) Risk Management
8 16 (10.67%) Change Management
9 14 (9.33%) Incident Management
10 12 (8.00%) Problem Management
11 11 (7.33%) Agile Software Development
12 9 (6.00%) Performance Management
13 8 (5.33%) ITIL V3
13 8 (5.33%) Capacity Management
13 8 (5.33%) Configuration Management
13 8 (5.33%) Stakeholder Management
14 7 (4.67%) CRAMM
15 6 (4.00%) Resource Management
15 6 (4.00%) Continuous Improvement
15 6 (4.00%) CRM
Programming Languages
1 7 (4.67%) Java
2 6 (4.00%) C
3 5 (3.33%) SQL
4 2 (1.33%) JavaScript
4 2 (1.33%) VBA
5 1 (0.67%) Shell Script
5 1 (0.67%) PHP
5 1 (0.67%) T-SQL
5 1 (0.67%) VB
5 1 (0.67%) PowerShell
5 1 (0.67%) Scala
Qualifications
1 46 (30.67%) Security Cleared
2 37 (24.67%) SC Cleared
3 15 (10.00%) ISEB
4 14 (9.33%) MCP
5 10 (6.67%) PRINCE2 Practitioner
6 7 (4.67%) ISEB Practitioner
6 7 (4.67%) PMP
6 7 (4.67%) PMI Certification
6 7 (4.67%) APMP
7 6 (4.00%) Microsoft Certification
7 6 (4.00%) PRINCE2 Certification
8 5 (3.33%) Degree
8 5 (3.33%) ITIL Certification
8 5 (3.33%) CISSP
9 3 (2.00%) MCITP
9 3 (2.00%) CISA
9 3 (2.00%) ITIL Foundation Certificate
10 2 (1.33%) BC Cleared
10 2 (1.33%) MCSE
10 2 (1.33%) MCDST
Quality Assurance & Compliance
1 29 (19.33%) SLA
2 3 (2.00%) ISO/IEC 27001
3 2 (1.33%) GxP
3 2 (1.33%) Sarbanes-Oxley
3 2 (1.33%) QA
4 1 (0.67%) COBIT
System Software
1 7 (4.67%) Active Directory
Systems Management
1 13 (8.67%) Systems Management Server (SMS)
1 13 (8.67%) OpenView
2 4 (2.67%) SCCM
3 3 (2.00%) HP SiteScope
4 2 (1.33%) FortiGate
4 2 (1.33%) Forefront Identity Manager
4 2 (1.33%) HP UCMDB
4 2 (1.33%) WMI
4 2 (1.33%) Backup Exec
5 1 (0.67%) Tivoli
5 1 (0.67%) Tivoli Monitoring
5 1 (0.67%) Tivoli Storage Manager
5 1 (0.67%) Symantec Endpoint Protection
5 1 (0.67%) SCOrch
Vendors
1 41 (27.33%) Microsoft
2 28 (18.67%) HP
3 13 (8.67%) Lotus
4 9 (6.00%) Remedy
5 8 (5.33%) Citrix
6 6 (4.00%) BMC
7 4 (2.67%) Cisco
7 4 (2.67%) CheckPoint
8 3 (2.00%) Red Hat
8 3 (2.00%) Symantec
8 3 (2.00%) ServiceNow
9 2 (1.33%) F5
9 2 (1.33%) Veeam
9 2 (1.33%) Juniper
9 2 (1.33%) Nokia
9 2 (1.33%) Fortinet
9 2 (1.33%) VMware
9 2 (1.33%) Blue Coat
10 1 (0.67%) Lagan
10 1 (0.67%) FrontRange
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