The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 May 2016
Same period 2015 Same period 2014
Service Management
Rank 64 79 67
Rank change year-on-year
+15 -12
Contract jobs citing Service Management 103 81 73
As % of all contract IT jobs located in the North West 2.61% 2.17% 2.37%
As % of the Processes & Methodologies category 3.19% 2.80% 3.18%
Number of daily rates quoted 62 35 34
Median daily rate £418 £350 £405
Median daily rate % change year-on-year
+19.28% -13.58%
90% offered a daily rate of more than £198 £247 £210
10% offered a daily rate of more than £548 £471 £539
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 2 4 2
Median hourly rate £43.75 £16.84 £32.50
Median hourly rate % change year-on-year
+159.79% -48.18%
90% offered a hourly rate of more than £40.75 £15.55 £24.50
10% offered a hourly rate of more than £46.75 £22.64 £40.50
UK excluding London median hourly rate £14.50 £13.35 £19.76
% change year-on-year
+8.61% -32.43%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
3233 2893 2294
As % of all contract IT jobs located in the North West 81.81% 77.60% 74.55%
Number of daily rates quoted 2012 1660 1207
Median daily rate £425 £395 £388
Median daily rate % change year-on-year
+7.59% +1.93%
90% offered a daily rate of more than £300 £275 £250
10% offered a daily rate of more than £575 £550 £550
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 70 140 112
Median hourly rate £36.00 £35.00 £30.50
Median hourly rate % change year-on-year
+2.85% +14.75%
90% offered a hourly rate of more than £17.00 £14.10 £13.67
10% offered a hourly rate of more than £48.50 £60.00 £45.00
UK excluding London median hourly rate £33.00 £30.00 £30.00
% change year-on-year
+10.00% -

Service Management
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 28 May 2016.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -12 39 £325 -3.70% 19
Cheshire -2 32 £475 +18.75% 4
Lancashire +17 21 £383 +9.28% 2
Merseyside -6 5 £275 -15.38% 4
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 28 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Management.

1 119 (62.96%) ITIL
2 40 (21.16%) Finance
3 39 (20.63%) Project Management
4 37 (19.58%) ITSM
5 33 (17.46%) Agile Software Development
5 33 (17.46%) Problem Management
6 31 (16.40%) Change Management
7 27 (14.29%) Service Delivery
8 23 (12.17%) Stakeholder Management
8 23 (12.17%) PRINCE2
8 23 (12.17%) Security Cleared
9 21 (11.11%) Configuration Management
9 21 (11.11%) Incident Management
10 20 (10.58%) Microsoft
11 18 (9.52%) Banking
12 17 (8.99%) Mainframe
13 16 (8.47%) ITIL Certification
13 16 (8.47%) Risk Management
13 16 (8.47%) SC Cleared
13 16 (8.47%) Waterfall
13 16 (8.47%) ServiceNow
13 16 (8.47%) SDLC
14 15 (7.94%) LAN
14 15 (7.94%) SLA
15 14 (7.41%) Windows
15 14 (7.41%) Java
16 13 (6.88%) Performance Management
16 13 (6.88%) Capacity Management
16 13 (6.88%) Analytical Skills
16 13 (6.88%) PMI Certification

Service Management
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (5.82%) SharePoint
2 10 (5.29%) WebSphere
3 8 (4.23%) CICS
3 8 (4.23%) JBoss
3 8 (4.23%) Skype for Business
3 8 (4.23%) WebLogic
4 5 (2.65%) CMS
4 5 (2.65%) MS Exchange
4 5 (2.65%) SharePoint 2013
5 2 (1.06%) Blackberry Enterprise Server
5 2 (1.06%) IBM Notes
Applications
1 11 (5.82%) MS Office
1 11 (5.82%) MS Visio
2 9 (4.76%) MS Excel
3 4 (2.12%) Spreadsheet
4 3 (1.59%) MS PowerPoint
5 2 (1.06%) Open Workbench
Business Applications
1 3 (1.59%) Remedy ITSM
Cloud Services
1 1 (0.53%) Google Apps
1 1 (0.53%) Office 365
1 1 (0.53%) PaaS
1 1 (0.53%) SaaS
Communications & Networking
1 15 (7.94%) LAN
2 11 (5.82%) WAN
3 8 (4.23%) Skype
3 8 (4.23%) Wireless
4 7 (3.70%) VPN
5 6 (3.17%) Internet
5 6 (3.17%) VoIP
6 5 (2.65%) Firewall
7 4 (2.12%) SAN
7 4 (2.12%) Wi-Fi
8 3 (1.59%) SSL
8 3 (1.59%) TCP/IP
9 2 (1.06%) Cisco ASA
9 2 (1.06%) Cisco PIX
9 2 (1.06%) Ethernet
9 2 (1.06%) FWSM
9 2 (1.06%) Intrusion Detection
9 2 (1.06%) IPsec
9 2 (1.06%) Network Security
9 2 (1.06%) WLAN
Database & Business Intelligence
1 8 (4.23%) DB2
2 1 (0.53%) SQL Server
Development Applications
1 8 (4.23%) ClearCase
1 8 (4.23%) Subversion
2 2 (1.06%) JIRA
3 1 (0.53%) Jenkins
3 1 (0.53%) LoadRunner
3 1 (0.53%) MagicDraw
3 1 (0.53%) Rational DOORS
3 1 (0.53%) Team Foundation Server
General
1 40 (21.16%) Finance
2 18 (9.52%) Banking
3 8 (4.23%) Legal
4 7 (3.70%) Local Government
5 5 (2.65%) Military
5 5 (2.65%) Telecoms
6 3 (1.59%) Retail
7 2 (1.06%) Law
7 2 (1.06%) Manufacturing
7 2 (1.06%) Pharmaceutical
7 2 (1.06%) Retail Banking
8 1 (0.53%) Billing
8 1 (0.53%) Electronics
8 1 (0.53%) French Language
8 1 (0.53%) German Language
8 1 (0.53%) Marketing
8 1 (0.53%) Spanish Language
Job Titles
1 39 (20.63%) Analyst
2 37 (19.58%) Service Manager
3 20 (10.58%) Service Analyst
4 16 (8.47%) Integration Manager
4 16 (8.47%) ITIL Manager
5 15 (7.94%) Architect
6 14 (7.41%) Project Manager
6 14 (7.41%) Service Integration Manager
7 9 (4.76%) Consultant
8 8 (4.23%) Designer
9 7 (3.70%) Delivery Manager
9 7 (3.70%) Service Management Analyst
10 6 (3.17%) ITIL Project Manager
10 6 (3.17%) ITIL Service Analyst
10 6 (3.17%) Service Desk Analyst
11 5 (2.65%) Configuration Analyst
11 5 (2.65%) Developer
11 5 (2.65%) Network Engineer
11 5 (2.65%) Solutions Designer
11 5 (2.65%) Support Analyst
Libraries, Frameworks & Software Standards
1 11 (5.82%) EJB
1 11 (5.82%) J2EE
1 11 (5.82%) JSP
1 11 (5.82%) Servlets
2 10 (5.29%) Web Services
3 8 (4.23%) Hibernate
3 8 (4.23%) JMS
3 8 (4.23%) Struts
3 8 (4.23%) WSDL
3 8 (4.23%) XML
3 8 (4.23%) XSD
4 3 (1.59%) Middleware
4 3 (1.59%) VXML
5 2 (1.06%) 802.1X
Miscellaneous
1 17 (8.99%) Mainframe
2 13 (6.88%) Analytical Skills
2 13 (6.88%) Management Information System
3 11 (5.82%) PMI
4 10 (5.29%) IBM Mainframe
5 7 (3.70%) Data Centre
6 5 (2.65%) Fat Client
6 5 (2.65%) NHS
6 5 (2.65%) Thin Client
7 4 (2.12%) CMDB
7 4 (2.12%) Computer Science
7 4 (2.12%) Contactless
7 4 (2.12%) Mobile App
8 3 (1.59%) Distributed Denial-of-Service
8 3 (1.59%) IVR
8 3 (1.59%) VUI
9 2 (1.06%) Blackberry
9 2 (1.06%) Clustering
9 2 (1.06%) HACMP
9 2 (1.06%) Life Science
Operating Systems
1 14 (7.41%) Windows
2 12 (6.35%) Unix
3 5 (2.65%) Android
3 5 (2.65%) Windows 10
3 5 (2.65%) Windows 7
3 5 (2.65%) Windows Server
3 5 (2.65%) Windows Server 2012
4 4 (2.12%) AIX
5 3 (1.59%) Linux
5 3 (1.59%) Solaris
6 2 (1.06%) zOS
7 1 (0.53%) Windows Vista
7 1 (0.53%) Windows XP
Processes & Methodologies
1 119 (62.96%) ITIL
2 39 (20.63%) Project Management
3 37 (19.58%) ITSM
4 33 (17.46%) Agile Software Development
4 33 (17.46%) Problem Management
5 31 (16.40%) Change Management
6 27 (14.29%) Service Delivery
7 23 (12.17%) PRINCE2
7 23 (12.17%) Stakeholder Management
8 21 (11.11%) Configuration Management
8 21 (11.11%) Incident Management
9 16 (8.47%) Risk Management
9 16 (8.47%) SDLC
9 16 (8.47%) Waterfall
10 13 (6.88%) Asset Management
10 13 (6.88%) Capacity Management
10 13 (6.88%) Performance Management
11 12 (6.35%) Disaster Recovery
11 12 (6.35%) ITIL V3
11 12 (6.35%) Supplier Management
Programming Languages
1 14 (7.41%) Java
2 11 (5.82%) JavaScript
3 10 (5.29%) SQL
4 8 (4.23%) Assembly Language
4 8 (4.23%) COBOL
5 1 (0.53%) C
Qualifications
1 23 (12.17%) Security Cleared
2 16 (8.47%) ITIL Certification
2 16 (8.47%) SC Cleared
3 13 (6.88%) PMI Certification
4 11 (5.82%) Degree
5 6 (3.17%) BPSS Clearance
6 5 (2.65%) ISEB
6 5 (2.65%) ISTQB
6 5 (2.65%) MCP
6 5 (2.65%) Sun Certification
7 4 (2.12%) CCNP
7 4 (2.12%) Cisco Certification
7 4 (2.12%) ISTQB Foundation Certification
8 2 (1.06%) Microsoft Certification
8 2 (1.06%) PMP
9 1 (0.53%) CCNA
9 1 (0.53%) IBM AIX Certification
9 1 (0.53%) MCDST
9 1 (0.53%) MOS
9 1 (0.53%) PRINCE2 Certification
Quality Assurance & Compliance
1 15 (7.94%) SLA
2 3 (1.59%) Disclosure Scotland
2 3 (1.59%) QA
3 2 (1.06%) COBIT
3 2 (1.06%) Sarbanes-Oxley
4 1 (0.53%) PMBOK
4 1 (0.53%) Val IT
System Software
1 7 (3.70%) Active Directory
2 5 (2.65%) VMware Infrastructure
3 2 (1.06%) GPFS
3 2 (1.06%) RACF
3 2 (1.06%) Veritas Volume Manager
3 2 (1.06%) vSphere
4 1 (0.53%) Microsoft App-V
4 1 (0.53%) Terminal Server
Systems Management
1 5 (2.65%) SCCM
2 3 (1.59%) OpenView
3 2 (1.06%) NetBackup
3 2 (1.06%) Oracle ZFS
3 2 (1.06%) SmoothWall
3 2 (1.06%) Systems Management Server (SMS)
3 2 (1.06%) zSecure
4 1 (0.53%) Ansible
4 1 (0.53%) CA Wily
4 1 (0.53%) HP Quality Center
4 1 (0.53%) QRadar
4 1 (0.53%) ServiceCenter
4 1 (0.53%) Tivoli Storage Manager
Vendors
1 20 (10.58%) Microsoft
2 16 (8.47%) ServiceNow
3 13 (6.88%) IBM
3 13 (6.88%) Oracle
4 12 (6.35%) HP
5 8 (4.23%) Chordiant
5 8 (4.23%) VMware
6 7 (3.70%) Cisco
7 6 (3.17%) Citrix
7 6 (3.17%) Sun
8 5 (2.65%) Remedy
9 2 (1.06%) Juniper
9 2 (1.06%) Lotus
9 2 (1.06%) Red Hat
9 2 (1.06%) SAP
10 1 (0.53%) Ab Initio
10 1 (0.53%) ATG
10 1 (0.53%) Avaya
10 1 (0.53%) Salesforce.com
10 1 (0.53%) Veritas
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