The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Service Management
Rank 68 73 64
Rank change year-on-year
+5 -9
Contract jobs citing Service Management 103 85 86
As % of all contract IT jobs located in the North West 2.56% 2.19% 2.78%
As % of the Processes & Methodologies category 3.14% 2.80% 3.68%
Number of daily rates quoted 61 41 42
Average daily rate £383 £350 £450
Average daily rate % change year-on-year
+9.28% -22.22%
90% offered a daily rate of more than £155 £145 £224
10% offered a daily rate of more than £500 £450 £537
UK excluding London average daily rate £400 £365 £350
% change year-on-year
+9.58% +4.28%
Number of hourly rates quoted 1 6 4
Average hourly rate £40.00 £37.31 £16.00
Average hourly rate % change year-on-year
+7.20% +133.18%
UK excluding London average hourly rate £14.50 £13.35 £19.50
% change year-on-year
+8.61% -31.53%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
3276 3033 2335
As % of all contract IT jobs located in the North West 81.47% 78.13% 75.57%
Number of daily rates quoted 2028 1668 1228
Average daily rate £413 £400 £375
Average daily rate % change year-on-year
+3.12% +6.66%
90% offered a daily rate of more than £300 £275 £250
10% offered a daily rate of more than £550 £550 £535
UK excluding London average daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 92 147 131
Average hourly rate £37.50 £37.00 £31.00
Average hourly rate % change year-on-year
+1.35% +19.35%
90% offered a hourly rate of more than £16.00 £14.50 £12.76
10% offered a hourly rate of more than £47.91 £60.00 £45.00
UK excluding London average hourly rate £36.00 £30.50 £31.50
% change year-on-year
+18.03% -3.17%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 29 April 2016.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 38 £323 -7.85% 17
Cheshire +1 36 £425 +30.76% 4
Lancashire +8 21 £396 +7.09% 2
Merseyside +5 7 £253 -25.18% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 29 April 2016, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 113 (64.20%) ITIL
2 41 (23.30%) Project Management
3 39 (22.16%) Finance
4 34 (19.32%) Problem Management
5 30 (17.05%) Change Management
5 30 (17.05%) ITSM
6 27 (15.34%) Agile Software Development
7 25 (14.20%) Service Delivery
8 22 (12.50%) Microsoft
8 22 (12.50%) Incident Management
9 19 (10.80%) Security Cleared
9 19 (10.80%) Risk Management
9 19 (10.80%) Banking
10 18 (10.23%) PRINCE2
11 17 (9.66%) SDLC
12 16 (9.09%) Waterfall
12 16 (9.09%) IBM
12 16 (9.09%) Asset Management
12 16 (9.09%) Stakeholder Management
13 15 (8.52%) Configuration Management
13 15 (8.52%) Mainframe
13 15 (8.52%) LAN
14 14 (7.95%) SC Cleared
14 14 (7.95%) SLA
14 14 (7.95%) WAN
14 14 (7.95%) Unix
14 14 (7.95%) Windows
14 14 (7.95%) Java
14 14 (7.95%) JavaScript
14 14 (7.95%) ITIL Certification

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 29 April 2016, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 11 (6.25%) WebSphere
2 10 (5.68%) SharePoint
3 8 (4.55%) CICS
3 8 (4.55%) JBoss
3 8 (4.55%) Skype for Business
3 8 (4.55%) WebLogic
4 5 (2.84%) MS Exchange
4 5 (2.84%) SharePoint 2013
5 4 (2.27%) CMS
6 2 (1.14%) Blackberry Enterprise Server
6 2 (1.14%) IBM Notes
7 1 (0.57%) WebSphere Application Server
Applications
1 11 (6.25%) MS Office
1 11 (6.25%) MS Visio
2 9 (5.11%) MS Excel
3 4 (2.27%) Spreadsheet
4 3 (1.70%) MS PowerPoint
5 2 (1.14%) Open Workbench
Business Applications
1 4 (2.27%) Remedy ITSM
2 1 (0.57%) Maximo
Cloud Services
1 1 (0.57%) GitHub
1 1 (0.57%) Google Apps
1 1 (0.57%) Office 365
1 1 (0.57%) PaaS
1 1 (0.57%) SaaS
Communications & Networking
1 15 (8.52%) LAN
2 14 (7.95%) WAN
3 10 (5.68%) SAN
3 10 (5.68%) VPN
3 10 (5.68%) Wireless
4 9 (5.11%) Firewall
4 9 (5.11%) VoIP
5 8 (4.55%) Skype
6 6 (3.41%) Internet
6 6 (3.41%) Network Security
6 6 (3.41%) SSL
7 5 (2.84%) Cisco ASA
7 5 (2.84%) Cisco PIX
7 5 (2.84%) Cisco Wireless
7 5 (2.84%) FWSM
7 5 (2.84%) Intrusion Detection
7 5 (2.84%) IPsec
7 5 (2.84%) WLAN
8 4 (2.27%) Wi-Fi
9 3 (1.70%) TCP/IP
Database & Business Intelligence
1 8 (4.55%) DB2
2 1 (0.57%) PostgreSQL
2 1 (0.57%) SQL Server
2 1 (0.57%) SQL Server 2008
2 1 (0.57%) SQL Server 2012
Development Applications
1 8 (4.55%) ClearCase
1 8 (4.55%) Subversion
2 2 (1.14%) JIRA
2 2 (1.14%) Team Foundation Server
3 1 (0.57%) Cucumber
3 1 (0.57%) Jenkins
3 1 (0.57%) LoadRunner
3 1 (0.57%) Mocha
3 1 (0.57%) MSI
3 1 (0.57%) NuGet
3 1 (0.57%) Selenium
3 1 (0.57%) Visual Studio
General
1 39 (22.16%) Finance
2 19 (10.80%) Banking
3 8 (4.55%) Legal
3 8 (4.55%) Local Government
4 6 (3.41%) Telecoms
5 4 (2.27%) Military
6 3 (1.70%) Retail
7 2 (1.14%) Law
7 2 (1.14%) Manufacturing
7 2 (1.14%) Pharmaceutical
7 2 (1.14%) Retail Banking
8 1 (0.57%) Billing
8 1 (0.57%) Electronics
8 1 (0.57%) French Language
8 1 (0.57%) German Language
8 1 (0.57%) Investment Banking
8 1 (0.57%) Marketing
8 1 (0.57%) Spanish Language
Job Titles
1 38 (21.59%) Analyst
2 28 (15.91%) Service Manager
3 19 (10.80%) Service Analyst
4 15 (8.52%) ITIL Manager
5 14 (7.95%) Architect
6 13 (7.39%) Project Manager
7 11 (6.25%) Consultant
8 9 (5.11%) Network Engineer
9 8 (4.55%) Designer
10 6 (3.41%) Delivery Manager
10 6 (3.41%) ITIL Project Manager
10 6 (3.41%) Senior Network Engineer
10 6 (3.41%) Service Desk Analyst
10 6 (3.41%) Service Management Analyst
11 5 (2.84%) Cisco Engineer
11 5 (2.84%) Cisco Network Engineer
11 5 (2.84%) Developer
11 5 (2.84%) Senior Cisco Engineer
11 5 (2.84%) Solutions Designer
11 5 (2.84%) Transition Manager
Libraries, Frameworks & Software Standards
1 11 (6.25%) EJB
1 11 (6.25%) J2EE
1 11 (6.25%) JSP
1 11 (6.25%) Servlets
1 11 (6.25%) Web Services
2 8 (4.55%) Hibernate
2 8 (4.55%) JMS
2 8 (4.55%) Struts
2 8 (4.55%) WSDL
2 8 (4.55%) XML
2 8 (4.55%) XSD
3 5 (2.84%) 802.1X
4 3 (1.70%) Middleware
4 3 (1.70%) VXML
5 1 (0.57%) .NET
5 1 (0.57%) AngularJS
5 1 (0.57%) ASP.NET
5 1 (0.57%) Backbone.js
5 1 (0.57%) CSS
5 1 (0.57%) HTML
Miscellaneous
1 15 (8.52%) Mainframe
2 13 (7.39%) Analytical Skills
2 13 (7.39%) Management Information System
3 11 (6.25%) PMI
4 10 (5.68%) IBM Mainframe
5 7 (3.98%) Data Centre
6 5 (2.84%) Clustering
6 5 (2.84%) CMDB
6 5 (2.84%) Fat Client
6 5 (2.84%) HACMP
6 5 (2.84%) Thin Client
7 4 (2.27%) Computer Science
7 4 (2.27%) Contactless
7 4 (2.27%) Mobile App
7 4 (2.27%) NHS
8 3 (1.70%) IVR
8 3 (1.70%) VUI
9 2 (1.14%) Blackberry
9 2 (1.14%) Distributed Denial-of-Service
9 2 (1.14%) Life Science
Operating Systems
1 14 (7.95%) Unix
1 14 (7.95%) Windows
2 6 (3.41%) AIX
2 6 (3.41%) Solaris
3 5 (2.84%) Android
3 5 (2.84%) Windows 10
3 5 (2.84%) Windows 7
3 5 (2.84%) Windows Server
3 5 (2.84%) Windows Server 2012
4 2 (1.14%) Linux
4 2 (1.14%) zOS
5 1 (0.57%) Windows Vista
5 1 (0.57%) Windows XP
Processes & Methodologies
1 113 (64.20%) ITIL
2 41 (23.30%) Project Management
3 34 (19.32%) Problem Management
4 30 (17.05%) Change Management
4 30 (17.05%) ITSM
5 27 (15.34%) Agile Software Development
6 25 (14.20%) Service Delivery
7 22 (12.50%) Incident Management
8 19 (10.80%) Risk Management
9 18 (10.23%) PRINCE2
10 17 (9.66%) SDLC
11 16 (9.09%) Asset Management
11 16 (9.09%) Stakeholder Management
11 16 (9.09%) Waterfall
12 15 (8.52%) Configuration Management
13 13 (7.39%) Capacity Management
14 12 (6.82%) Disaster Recovery
14 12 (6.82%) ITIL V3
15 11 (6.25%) Agile Project Management
15 11 (6.25%) Coaching
Programming Languages
1 14 (7.95%) Java
1 14 (7.95%) JavaScript
2 9 (5.11%) SQL
3 8 (4.55%) Assembly Language
3 8 (4.55%) COBOL
4 3 (1.70%) Python
5 2 (1.14%) C
5 2 (1.14%) C++
6 1 (0.57%) C#
6 1 (0.57%) PHP
Qualifications
1 19 (10.80%) Security Cleared
2 14 (7.95%) ITIL Certification
2 14 (7.95%) SC Cleared
3 13 (7.39%) PMI Certification
4 8 (4.55%) CCNP
4 8 (4.55%) Cisco Certification
5 6 (3.41%) Degree
6 5 (2.84%) ISEB
6 5 (2.84%) ISTQB
6 5 (2.84%) MCP
6 5 (2.84%) Sun Certification
7 4 (2.27%) BPSS Clearance
7 4 (2.27%) ISTQB Foundation Certification
8 2 (1.14%) CCNA
8 2 (1.14%) Microsoft Certification
8 2 (1.14%) PMP
8 2 (1.14%) PRINCE2 Practitioner
9 1 (0.57%) CCIE
9 1 (0.57%) CCSP
9 1 (0.57%) IBM AIX Certification
Quality Assurance & Compliance
1 14 (7.95%) SLA
2 3 (1.70%) QA
3 2 (1.14%) COBIT
3 2 (1.14%) Disclosure Scotland
3 2 (1.14%) Sarbanes-Oxley
4 1 (0.57%) PMBOK
4 1 (0.57%) Val IT
System Software
1 8 (4.55%) Active Directory
2 5 (2.84%) GPFS
2 5 (2.84%) VMware Infrastructure
3 4 (2.27%) Veritas Volume Manager
4 2 (1.14%) Microsoft App-V
4 2 (1.14%) RACF
4 2 (1.14%) vSphere
5 1 (0.57%) Terminal Server
5 1 (0.57%) XenApp
Systems Management
1 6 (3.41%) SCCM
2 4 (2.27%) NetBackup
2 4 (2.27%) Oracle ZFS
2 4 (2.27%) Tivoli Storage Manager
3 3 (1.70%) OpenView
4 2 (1.14%) SmoothWall
4 2 (1.14%) Systems Management Server (SMS)
4 2 (1.14%) zSecure
5 1 (0.57%) Ansible
5 1 (0.57%) CA Wily
5 1 (0.57%) HP Quality Center
5 1 (0.57%) QRadar
Vendors
1 22 (12.50%) Microsoft
2 16 (9.09%) IBM
3 12 (6.82%) Oracle
3 12 (6.82%) ServiceNow
4 11 (6.25%) Cisco
5 10 (5.68%) HP
6 8 (4.55%) Chordiant
6 8 (4.55%) Sun
7 7 (3.98%) Citrix
7 7 (3.98%) VMware
8 5 (2.84%) Remedy
9 3 (1.70%) Juniper
10 2 (1.14%) Lotus
10 2 (1.14%) Polycom
10 2 (1.14%) Red Hat
10 2 (1.14%) SAP
10 2 (1.14%) Siemens
11 1 (0.57%) Fujitsu
11 1 (0.57%) Google
11 1 (0.57%) IronPort
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