The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 55 51 68
Rank change year-on-year
-4 +17
Contract jobs citing Service Management 112 134 80
As % of all contract IT jobs located in the North West 3.15% 2.98% 2.53%
As % of the Processes & Methodologies category 3.79% 3.64% 3.33%
Number of daily rates quoted 75 88 45
Median daily rate £450 £495 £383
Median daily rate % change year-on-year
-9.09% +29.41%
90% offered a daily rate of more than £274 £275 £118
10% offered a daily rate of more than £650 £650 £526
UK excluding London median daily rate £400 £389 £370
% change year-on-year
+2.89% +5.06%
Number of hourly rates quoted 5 8 7
Median hourly rate £13.00 £18.00 £14.00
Median hourly rate % change year-on-year
-27.77% +28.57%
90% offered a hourly rate of more than £12.58 £14.20 £10.90
10% offered a hourly rate of more than £70.60 £31.67 £16.84
UK excluding London median hourly rate £14.50 £18.52 £15.00
% change year-on-year
-21.70% +23.46%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2953 3685 2402
As % of all contract IT jobs located in the North West 83.09% 81.96% 75.82%
Number of daily rates quoted 1879 2303 1381
Median daily rate £405 £425 £375
Median daily rate % change year-on-year
-4.70% +13.33%
90% offered a daily rate of more than £300 £288 £265
10% offered a daily rate of more than £550 £550 £525
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 94 142 112
Median hourly rate £24.00 £37.00 £30.00
Median hourly rate % change year-on-year
-35.13% +23.33%
90% offered a hourly rate of more than £12.58 £14.50 £12.50
10% offered a hourly rate of more than £60.92 £56.97 £78.00
UK excluding London median hourly rate £32.50 £33.64 £26.25
% change year-on-year
-3.38% +28.15%

Service Management
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 28 September 2016.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 28 September 2016.

Service Management Hourly Rate Histogram in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 53 £388 +30.25% 12
Cheshire -19 25 £520 -0.95% 2
Lancashire +25 22 £400 -22.51% 4
Merseyside +5 4 £288 +64.28% 2
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 28 September 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Management.

1 165 (70.51%) ITIL
2 49 (20.94%) Agile Software Development
3 47 (20.09%) ITSM
4 41 (17.52%) Service Delivery
5 35 (14.96%) Change Management
6 34 (14.53%) Configuration Management
7 32 (13.68%) PRINCE2
8 30 (12.82%) Microsoft
9 28 (11.97%) Project Management
10 27 (11.54%) Windows
10 27 (11.54%) Finance
11 26 (11.11%) LAN
11 26 (11.11%) Problem Management
12 25 (10.68%) Stakeholder Management
13 24 (10.26%) Capacity Planning
14 22 (9.40%) Service Design
14 22 (9.40%) Unix
15 21 (8.97%) DevOps
16 20 (8.55%) Oracle
16 20 (8.55%) Incident Management
17 18 (7.69%) SLA
17 18 (7.69%) Security Cleared
18 17 (7.26%) WAN
18 17 (7.26%) MS Excel
18 17 (7.26%) Degree
19 16 (6.84%) HP
20 15 (6.41%) Active Directory
20 15 (6.41%) Linux
20 15 (6.41%) Wireless
20 15 (6.41%) Asset Management

Service Management
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (4.27%) Drupal
2 6 (2.56%) Skype for Business
3 5 (2.14%) IBM Notes
3 5 (2.14%) SharePoint
4 3 (1.28%) CMS
4 3 (1.28%) Elasticsearch
5 2 (0.85%) WebSphere
6 1 (0.43%) BizTalk Server
Applications
1 17 (7.26%) MS Excel
2 12 (5.13%) MS Office
3 7 (2.99%) MS Project
4 6 (2.56%) MS Visio
5 3 (1.28%) MS PowerPoint
6 1 (0.43%) Spreadsheet
Business Applications
1 1 (0.43%) Dynamics NAV
1 1 (0.43%) Oracle BPM
Cloud Services
1 8 (3.42%) SaaS
2 7 (2.99%) Amazon AWS
2 7 (2.99%) IaaS
2 7 (2.99%) Office 365
2 7 (2.99%) PaaS
3 6 (2.56%) Microsoft Azure
4 3 (1.28%) GitHub
4 3 (1.28%) Google Analytics
5 1 (0.43%) Azure Active Directory
5 1 (0.43%) Cloud Computing
5 1 (0.43%) Google Apps
Communications & Networking
1 26 (11.11%) LAN
2 17 (7.26%) WAN
3 15 (6.41%) Wireless
4 14 (5.98%) Wi-Fi
5 12 (5.13%) SAN
6 10 (4.27%) Ethernet
7 9 (3.85%) Firewall
8 6 (2.56%) TCP/IP
9 5 (2.14%) DNS
10 4 (1.71%) VPN
11 3 (1.28%) BIG-IP
11 3 (1.28%) F5 BIG-IP GTM
11 3 (1.28%) F5 BIG-IP LTM
11 3 (1.28%) Network Security
11 3 (1.28%) Softphone
11 3 (1.28%) SSL
11 3 (1.28%) Symposium
11 3 (1.28%) VoIP
12 2 (0.85%) Cisco ISE
12 2 (0.85%) OpenScape
Database & Business Intelligence
1 7 (2.99%) SQL Server
2 5 (2.14%) Oracle Database
3 3 (1.28%) Relational Database
4 2 (0.85%) Oracle Reports
4 2 (0.85%) RDBMS
5 1 (0.43%) SQL Server Integration Services
Development Applications
1 11 (4.70%) Jenkins
2 9 (3.85%) JIRA
3 4 (1.71%) Cucumber
3 4 (1.71%) Git (software)
3 4 (1.71%) JMeter
4 3 (1.28%) Bitbucket
5 2 (0.85%) LoadRunner
6 1 (0.43%) MagicDraw
6 1 (0.43%) Rational DOORS
6 1 (0.43%) Selenium
General
1 27 (11.54%) Finance
2 14 (5.98%) Banking
3 4 (1.71%) Manufacturing
3 4 (1.71%) Retail
4 3 (1.28%) Law
4 3 (1.28%) Legal
4 3 (1.28%) Pharmaceutical
5 2 (0.85%) Local Government
5 2 (0.85%) Publishing
6 1 (0.43%) Marketing
6 1 (0.43%) Military
6 1 (0.43%) Retail Banking
6 1 (0.43%) Telecoms
Job Titles
1 45 (19.23%) Service Manager
2 30 (12.82%) Analyst
3 27 (11.54%) Architect
4 22 (9.40%) Delivery Manager
5 15 (6.41%) Integration Manager
5 15 (6.41%) ITIL Manager
5 15 (6.41%) Operations Engineer
6 14 (5.98%) Service Integration Manager
7 12 (5.13%) Digital Delivery Manager
8 10 (4.27%) Consultant
9 9 (3.85%) ITIL Service Manager
10 8 (3.42%) Data Centre Engineer
10 8 (3.42%) Environment Manager
10 8 (3.42%) Senior Manager
11 7 (2.99%) IT Manager
11 7 (2.99%) Network Architect
11 7 (2.99%) Senior Operations Engineer
11 7 (2.99%) Service Analyst
12 6 (2.56%) Domain Architect
12 6 (2.56%) Senior Architect
Libraries, Frameworks & Software Standards
1 3 (1.28%) ELK Stack
2 2 (0.85%) 802.1X
2 2 (0.85%) XML
3 1 (0.43%) ISPF
3 1 (0.43%) JMS
3 1 (0.43%) JSON
3 1 (0.43%) Middleware
3 1 (0.43%) REST
3 1 (0.43%) SOAP
3 1 (0.43%) Web Services
Miscellaneous
1 15 (6.41%) Analytical Skills
2 14 (5.98%) Data Centre
3 13 (5.56%) Mainframe
4 12 (5.13%) Computer Science
5 11 (4.70%) Distributed Denial-of-Service
5 11 (4.70%) User Experience
6 8 (3.42%) Clustering
7 6 (2.56%) CMDB
7 6 (2.56%) Management Information System
7 6 (2.56%) Smartphone
8 4 (1.71%) NHS
9 3 (1.28%) Fat Client
9 3 (1.28%) HACMP
9 3 (1.28%) Hybrid Cloud
9 3 (1.28%) Thin Client
10 2 (0.85%) IBM XIV
10 2 (0.85%) Life Science
10 2 (0.85%) Replication
10 2 (0.85%) Video Conferencing
11 1 (0.43%) Online Banking
Operating Systems
1 27 (11.54%) Windows
2 22 (9.40%) Unix
3 15 (6.41%) Linux
4 13 (5.56%) AIX
5 10 (4.27%) Windows 7
6 9 (3.85%) Red Hat Enterprise Linux
7 8 (3.42%) Solaris
8 7 (2.99%) Apple iOS
9 6 (2.56%) Windows 10
9 6 (2.56%) Windows Server
10 4 (1.71%) Windows Server 2012
10 4 (1.71%) Windows XP
11 3 (1.28%) zOS
12 1 (0.43%) Android
12 1 (0.43%) Mac OS
12 1 (0.43%) Windows Vista
Processes & Methodologies
1 165 (70.51%) ITIL
2 49 (20.94%) Agile Software Development
3 47 (20.09%) ITSM
4 41 (17.52%) Service Delivery
5 35 (14.96%) Change Management
6 34 (14.53%) Configuration Management
7 32 (13.68%) PRINCE2
8 28 (11.97%) Project Management
9 26 (11.11%) Problem Management
10 25 (10.68%) Stakeholder Management
11 24 (10.26%) Capacity Planning
12 22 (9.40%) Service Design
13 21 (8.97%) DevOps
14 20 (8.55%) Incident Management
15 15 (6.41%) Asset Management
16 14 (5.98%) Performance Tuning
17 11 (4.70%) Load Testing
17 11 (4.70%) Risk Management
18 10 (4.27%) Performance Management
19 9 (3.85%) Time Management
Programming Languages
1 4 (1.71%) SQL
2 1 (0.43%) Java
2 1 (0.43%) JavaScript
2 1 (0.43%) JCL
2 1 (0.43%) PHP
Qualifications
1 18 (7.69%) Security Cleared
2 17 (7.26%) Degree
3 12 (5.13%) BPSS Clearance
4 9 (3.85%) Cisco Certification
4 9 (3.85%) ITIL Certification
5 7 (2.99%) CCNA
5 7 (2.99%) SC Cleared
6 5 (2.14%) MCP
7 4 (1.71%) CCNP
7 4 (1.71%) RHCSA
8 3 (1.28%) CCIE
8 3 (1.28%) PRINCE2 Certification
9 2 (0.85%) EMCSA
10 1 (0.43%) CCSP
10 1 (0.43%) DV Cleared
10 1 (0.43%) ITIL Foundation Certificate
10 1 (0.43%) PMP
Quality Assurance & Compliance
1 18 (7.69%) SLA
2 14 (5.98%) Disclosure Scotland
3 11 (4.70%) QA
4 1 (0.43%) COBIT
4 1 (0.43%) PMBOK
4 1 (0.43%) Sarbanes-Oxley
System Software
1 15 (6.41%) Active Directory
2 8 (3.42%) Veritas Volume Manager
3 5 (2.14%) Tivoli Workload Scheduler
3 5 (2.14%) VMware Infrastructure
4 4 (1.71%) Docker
5 3 (1.28%) GPFS
5 3 (1.28%) Microsoft App-V
5 3 (1.28%) VMware ESX
5 3 (1.28%) XenApp
6 2 (0.85%) Oracle RAC
6 2 (0.85%) RACF
7 1 (0.43%) Time Sharing Option
Systems Management
1 10 (4.27%) NetBackup
2 9 (3.85%) Ansible
3 8 (3.42%) Oracle ZFS
3 8 (3.42%) Puppet
3 8 (3.42%) Tivoli
4 6 (2.56%) AirWatch
5 5 (2.14%) Systems Management Server (SMS)
6 4 (1.71%) Opscode Chef
6 4 (1.71%) SCCM
7 3 (1.28%) Kibana
7 3 (1.28%) logstash
7 3 (1.28%) Oracle Enterprise Manager
7 3 (1.28%) Tivoli Monitoring
7 3 (1.28%) Tivoli Storage Manager
8 2 (0.85%) Cacti
8 2 (0.85%) HP Quality Center
8 2 (0.85%) McAfee ePO
8 2 (0.85%) Microsoft Data Protection Manager
8 2 (0.85%) SmoothWall
8 2 (0.85%) zSecure
Vendors
1 30 (12.82%) Microsoft
2 20 (8.55%) Oracle
3 16 (6.84%) HP
4 14 (5.98%) Cisco
4 14 (5.98%) Red Hat
5 11 (4.70%) Citrix
5 11 (4.70%) IBM
6 10 (4.27%) ServiceNow
6 10 (4.27%) VMware
7 7 (2.99%) Apple
7 7 (2.99%) Veritas
8 6 (2.56%) Samsung
8 6 (2.56%) Verint
9 5 (2.14%) CA
9 5 (2.14%) Lotus
10 4 (1.71%) Google
10 4 (1.71%) LANDesk
10 4 (1.71%) Splunk
10 4 (1.71%) Wyse
11 3 (1.28%) F5
Greater Manchester
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