The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 82 66 45
Rank change year-on-year
-16 -21
Contract jobs citing Service Management 78 79 102
As % of all contract IT jobs located in the North West 2.06% 2.42% 3.63%
As % of the Processes & Methodologies category 2.55% 3.15% 4.88%
Number of daily rates quoted 33 42 48
Average daily rate £360 £275 £400
Average daily rate % change year-on-year
+30.90% -31.25%
90% offered a daily rate of more than £293 £110 £120
10% offered a daily rate of more than £500 £482 £675
UK excluding London average daily rate £380 £375 £363
% change year-on-year
+1.33% +3.44%
Number of hourly rates quoted 3 3 4
Average hourly rate £17.00 £11.50 £31.75
Average hourly rate % change year-on-year
+47.82% -63.77%
90% offered a hourly rate of more than £16.87 £11.50 £12.29
10% offered a hourly rate of more than £35.40 £41.90 £90.05
UK excluding London average hourly rate £14.00 £15.40 £15.50
% change year-on-year
-9.06% -0.67%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
3059 2504 2089
As % of all contract IT jobs located in the North West 80.71% 76.55% 74.42%
Number of daily rates quoted 1876 1471 1065
Average daily rate £400 £388 £363
Average daily rate % change year-on-year
+3.22% +6.89%
90% offered a daily rate of more than £275 £275 £250
10% offered a daily rate of more than £550 £550 £525
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 119 100 111
Average hourly rate £38.00 £32.50 £33.00
Average hourly rate % change year-on-year
+16.92% -1.51%
90% offered a hourly rate of more than £16.50 £13.50 £13.00
10% offered a hourly rate of more than £53.00 £49.50 £46.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 11 February 2016.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 11 February 2016.

Service Management Hourly Rate Histogram in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -3 43 £350 +40.00% 12
Cheshire -5 26 £400 +196.29% 4
Merseyside -5 3 £230 -39.47% 2
Lancashire -7 3 £338 +25.58% 6
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 11 February 2016, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 125 (55.07%) ITIL
2 59 (25.99%) Finance
3 51 (22.47%) Project Management
4 47 (20.70%) Stakeholder Management
5 44 (19.38%) ServiceNow
6 37 (16.30%) Problem Management
7 35 (15.42%) Agile Software Development
8 34 (14.98%) Service Delivery
9 33 (14.54%) Change Management
9 33 (14.54%) ITSM
10 32 (14.10%) Performance Management
11 30 (13.22%) ITIL V3
12 29 (12.78%) Microsoft
13 28 (12.33%) SLA
14 24 (10.57%) Network Management
14 24 (10.57%) Supplier Management
14 24 (10.57%) Incident Management
15 23 (10.13%) BT
16 21 (9.25%) Management Information System
16 21 (9.25%) Coaching
17 19 (8.37%) Banking
18 18 (7.93%) PRINCE2
18 18 (7.93%) Application Performance Management
19 17 (7.49%) MS Excel
20 16 (7.05%) Asset Management
20 16 (7.05%) Continuous Improvement
21 15 (6.61%) Security Cleared
21 15 (6.61%) Risk Management
21 15 (6.61%) ITIL Certification
22 14 (6.17%) PMI Certification

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 11 February 2016, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (3.08%) SharePoint
2 3 (1.32%) Blackberry Enterprise Server
2 3 (1.32%) WebSphere
3 2 (0.88%) CICS
3 2 (0.88%) JBoss
3 2 (0.88%) Skype for Business
3 2 (0.88%) WebLogic
4 1 (0.44%) WebSphere Application Server
Applications
1 17 (7.49%) MS Excel
2 14 (6.17%) MS Office
3 9 (3.96%) MS Visio
4 4 (1.76%) MS PowerPoint
5 2 (0.88%) InfoPath
5 2 (0.88%) Spreadsheet
Business Applications
1 4 (1.76%) Remedy ITSM
2 2 (0.88%) Oracle Applications
2 2 (0.88%) SAP Oil and Gas
3 1 (0.44%) Maximo
3 1 (0.44%) Oracle BPM
3 1 (0.44%) Oracle Financial Analyzer
3 1 (0.44%) Visualfiles
Cloud Services
1 1 (0.44%) GitHub
1 1 (0.44%) Google Apps
Communications & Networking
1 11 (4.85%) LAN
2 10 (4.41%) SAN
2 10 (4.41%) WAN
3 9 (3.96%) VPN
3 9 (3.96%) Wireless
4 8 (3.52%) TCP/IP
4 8 (3.52%) VoIP
5 7 (3.08%) Firewall
5 7 (3.08%) WLAN
6 6 (2.64%) Network Security
7 5 (2.20%) Cisco ASA
7 5 (2.20%) Cisco PIX
7 5 (2.20%) Cisco Wireless
7 5 (2.20%) FWSM
7 5 (2.20%) Internet
7 5 (2.20%) Intrusion Detection
7 5 (2.20%) IPsec
7 5 (2.20%) SSL
8 3 (1.32%) DHCP
8 3 (1.32%) DNS
Database & Business Intelligence
1 9 (3.96%) SQL Server
2 3 (1.32%) DB2
2 3 (1.32%) SQL Server 2008
2 3 (1.32%) SQL Server 2012
3 2 (0.88%) Oracle Reports
3 2 (0.88%) SQL Server Integration Services
3 2 (0.88%) SQL Server Reporting Services
4 1 (0.44%) EDRMS
4 1 (0.44%) Oracle Database
4 1 (0.44%) Oracle Database 10g
4 1 (0.44%) Oracle Database 11g
4 1 (0.44%) Oracle Discoverer
4 1 (0.44%) Oracle OWB
4 1 (0.44%) Oracle9i Database
4 1 (0.44%) PostgreSQL
4 1 (0.44%) Relational Database
Development Applications
1 5 (2.20%) Team Foundation Server
2 3 (1.32%) NuGet
2 3 (1.32%) Visual Studio
3 2 (0.88%) ClearCase
3 2 (0.88%) MSTest
3 2 (0.88%) Subversion
4 1 (0.44%) Cucumber
4 1 (0.44%) Jenkins
4 1 (0.44%) JIRA
4 1 (0.44%) Mocha
4 1 (0.44%) MSI
4 1 (0.44%) Selenium
General
1 59 (25.99%) Finance
2 19 (8.37%) Banking
3 13 (5.73%) Telecoms
4 8 (3.52%) Legal
5 5 (2.20%) Local Government
6 3 (1.32%) Manufacturing
6 3 (1.32%) Retail
7 2 (0.88%) Retail Banking
8 1 (0.44%) Back Office
8 1 (0.44%) Billing
8 1 (0.44%) Electronics
8 1 (0.44%) Investment Banking
8 1 (0.44%) Law
8 1 (0.44%) Military
Job Titles
1 45 (19.82%) Analyst
2 39 (17.18%) Project Manager
3 38 (16.74%) Service Manager
4 21 (9.25%) Service Analyst
5 17 (7.49%) Senior Manager
6 14 (6.17%) Business Analyst
6 14 (6.17%) ITIL Manager
7 13 (5.73%) Senior Project Manager
8 11 (4.85%) Delivery Manager
8 11 (4.85%) Service Desk Analyst
9 10 (4.41%) Applications Manager
9 10 (4.41%) Technical Manager
10 9 (3.96%) Architect
10 9 (3.96%) Developer
10 9 (3.96%) Network Engineer
11 8 (3.52%) Services Delivery Manager
12 7 (3.08%) Applications Support
12 7 (3.08%) Cisco Engineer
12 7 (3.08%) Senior Analyst
12 7 (3.08%) Senior Business Analyst
Libraries, Frameworks & Software Standards
1 11 (4.85%) Web Services
2 7 (3.08%) XML
3 5 (2.20%) 802.1X
3 5 (2.20%) EJB
3 5 (2.20%) J2EE
3 5 (2.20%) JSP
3 5 (2.20%) Servlets
4 4 (1.76%) .NET
5 3 (1.32%) ASP.NET
5 3 (1.32%) ASP.NET MVC
5 3 (1.32%) Middleware
5 3 (1.32%) VXML
6 2 (0.88%) .NET Framework
6 2 (0.88%) Entity Framework
6 2 (0.88%) HTML
6 2 (0.88%) JMS
6 2 (0.88%) jQuery
6 2 (0.88%) Struts
6 2 (0.88%) WSDL
6 2 (0.88%) XSD
Miscellaneous
1 21 (9.25%) Management Information System
2 13 (5.73%) PMI
3 12 (5.29%) Analytical Skills
4 7 (3.08%) Mainframe
5 5 (2.20%) Data Centre
5 5 (2.20%) IBM Mainframe
5 5 (2.20%) Mobile App
5 5 (2.20%) Smartphone
6 4 (1.76%) Clustering
6 4 (1.76%) Contactless
6 4 (1.76%) HACMP
7 3 (1.32%) Blackberry
7 3 (1.32%) CMDB
7 3 (1.32%) IVR
7 3 (1.32%) Life Science
7 3 (1.32%) VUI
8 2 (0.88%) Data Integration
8 2 (0.88%) Fat Client
8 2 (0.88%) iPad
8 2 (0.88%) Video Conferencing
Operating Systems
1 12 (5.29%) Unix
1 12 (5.29%) Windows
2 7 (3.08%) AIX
2 7 (3.08%) Android
2 7 (3.08%) Windows 7
3 5 (2.20%) Solaris
3 5 (2.20%) Windows XP
4 3 (1.32%) Windows Vista
5 2 (0.88%) Apple iOS
5 2 (0.88%) Windows 8
5 2 (0.88%) Windows Server 2008
6 1 (0.44%) Mac OS
6 1 (0.44%) Windows Server
6 1 (0.44%) Windows Server 2003
Processes & Methodologies
1 125 (55.07%) ITIL
2 51 (22.47%) Project Management
3 47 (20.70%) Stakeholder Management
4 37 (16.30%) Problem Management
5 35 (15.42%) Agile Software Development
6 34 (14.98%) Service Delivery
7 33 (14.54%) Change Management
7 33 (14.54%) ITSM
8 32 (14.10%) Performance Management
9 30 (13.22%) ITIL V3
10 24 (10.57%) Incident Management
10 24 (10.57%) Network Management
10 24 (10.57%) Supplier Management
11 21 (9.25%) Coaching
12 18 (7.93%) Application Performance Management
12 18 (7.93%) PRINCE2
13 16 (7.05%) Asset Management
13 16 (7.05%) Continuous Improvement
14 15 (6.61%) Risk Management
15 11 (4.85%) Mentoring
Programming Languages
1 13 (5.73%) JavaScript
2 10 (4.41%) Java
3 9 (3.96%) SQL
4 6 (2.64%) Python
5 5 (2.20%) C++
6 4 (1.76%) C#
7 3 (1.32%) PHP
8 2 (0.88%) Assembly Language
8 2 (0.88%) C
8 2 (0.88%) COBOL
8 2 (0.88%) VBA
Qualifications
1 15 (6.61%) ITIL Certification
1 15 (6.61%) Security Cleared
2 14 (6.17%) PMI Certification
3 13 (5.73%) MCP
4 8 (3.52%) Cisco Certification
5 6 (2.64%) BPSS Clearance
5 6 (2.64%) CCNP
5 6 (2.64%) PRINCE2 Practitioner
6 5 (2.20%) SC Cleared
7 4 (1.76%) Microsoft Certification
8 3 (1.32%) CCNA
8 3 (1.32%) Degree
9 2 (0.88%) APMP
9 2 (0.88%) MCDST
9 2 (0.88%) MCSA
9 2 (0.88%) PRINCE2 Certification
10 1 (0.44%) CTC Cleared
10 1 (0.44%) ITIL Foundation Certificate
10 1 (0.44%) PMP
10 1 (0.44%) Sun Certification
Quality Assurance & Compliance
1 28 (12.33%) SLA
2 7 (3.08%) Disclosure Scotland
3 2 (0.88%) P3O
4 1 (0.44%) COBIT
4 1 (0.44%) QA
4 1 (0.44%) Sarbanes-Oxley
4 1 (0.44%) Val IT
System Software
1 6 (2.64%) Active Directory
2 4 (1.76%) GPFS
3 3 (1.32%) Veritas Volume Manager
4 2 (0.88%) Citrix Presentation Server
4 2 (0.88%) Microsoft App-V
5 1 (0.44%) XenApp
Systems Management
1 14 (6.17%) SCCM
2 11 (4.85%) OpenView
3 4 (1.76%) Tivoli Storage Manager
4 3 (1.32%) NetBackup
4 3 (1.32%) Oracle ZFS
5 1 (0.44%) AirWatch
5 1 (0.44%) CA Wily
5 1 (0.44%) QRadar
Vendors
1 44 (19.38%) ServiceNow
2 29 (12.78%) Microsoft
3 23 (10.13%) BT
4 12 (5.29%) HP
5 10 (4.41%) IBM
6 8 (3.52%) Cisco
7 7 (3.08%) Citrix
8 6 (2.64%) Oracle
8 6 (2.64%) Remedy
9 5 (2.20%) Apple
9 5 (2.20%) SAP
10 4 (1.76%) Sun
11 2 (0.88%) Chordiant
11 2 (0.88%) Polycom
11 2 (0.88%) Siemens
12 1 (0.44%) BMC
12 1 (0.44%) Google
12 1 (0.44%) IronPort
12 1 (0.44%) Juniper
12 1 (0.44%) SmartStream
Greater Manchester
Computer People
Rate: £450.00 - £500.00 per day + Expenses and Accomodation
Posted: Yesterday
Colne, Lancashire
Send
Rate: From £16,000 to £16,000 per annum
Posted: 3 days ago
Knutsford, Cheshire
Experis Ltd
Rate: £340 - £375 per day
Posted: 3 days ago
Lancashire
Computer People
Rate: £400.00 - £500.00 per day + Accomodation and expenses covered
Posted: 5 days ago
Barnoldswick, Lancashire
Send
Rate: From £16,000 to £16,000 per annum
Posted: 6 days ago
Wirral, Merseyside
adviserplus
Rate: From £250 to £350 per day plus benefits
Posted: 7 days ago