The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Service Management
Rank 34 76 64
Rank change year-on-year
+42 -12
Contract jobs citing Service Management 159 94 84
As % of all contract IT jobs located in the North West 5.00% 2.25% 2.57%
As % of the Processes & Methodologies category 5.96% 2.83% 3.32%
Number of daily rates quoted 122 58 56
Median daily rate £425 £438 £300
Median daily rate % change year-on-year
-2.85% +45.83%
90% offered a daily rate of more than £141 £232 £110
10% offered a daily rate of more than £700 £660 £518
UK excluding London median daily rate £400 £390 £360
% change year-on-year
+2.56% +8.33%
Number of hourly rates quoted 0 9 2
Median hourly rate - £30.15 £16.50
Median hourly rate % change year-on-year
- +82.72%
UK excluding London median hourly rate £14.13 £15.50 £15.00
% change year-on-year
-8.87% +3.33%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2668 3323 2531
As % of all contract IT jobs located in the North West 83.82% 79.36% 77.42%
Number of daily rates quoted 1779 2036 1487
Median daily rate £413 £413 £375
Median daily rate % change year-on-year
- +10.00%
90% offered a daily rate of more than £300 £275 £251
10% offered a daily rate of more than £575 £600 £525
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 62 128 109
Median hourly rate £27.50 £32.50 £28.00
Median hourly rate % change year-on-year
-15.38% +16.07%
90% offered a hourly rate of more than £14.56 £12.40 £13.50
10% offered a hourly rate of more than £44.35 £47.71 £63.00
UK excluding London median hourly rate £31.00 £34.95 £25.00
% change year-on-year
-11.30% +39.80%

Service Management
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 3 December 2016.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +30 63 £450 +24.13% 14
Lancashire +29 45 £410 +21.48%
Cheshire +5 34 £450 -10.00% 6
Merseyside +2 3 £300 +122.22% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 3 December 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Management.

1 173 (68.11%) ITIL
2 60 (23.62%) Microsoft
3 54 (21.26%) ITSM
4 52 (20.47%) Windows
5 51 (20.08%) Agile Software Development
6 46 (18.11%) Change Management
7 36 (14.17%) Service Delivery
7 36 (14.17%) Problem Management
8 35 (13.78%) PRINCE2
9 33 (12.99%) Linux
9 33 (12.99%) MS Excel
10 30 (11.81%) Security Cleared
11 29 (11.42%) Project Management
12 28 (11.02%) AIX
12 28 (11.02%) SLA
12 28 (11.02%) Capacity Planning
13 27 (10.63%) Analytical Skills
14 26 (10.24%) Unix
14 26 (10.24%) Service Design
15 25 (9.84%) LAN
15 25 (9.84%) Configuration Management
16 24 (9.45%) Finance
17 22 (8.66%) Windows XP
17 22 (8.66%) WAN
17 22 (8.66%) Release Management
17 22 (8.66%) DevOps
18 21 (8.27%) Open Source
18 21 (8.27%) SaaS
18 21 (8.27%) PaaS
18 21 (8.27%) IaaS

Service Management
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (4.72%) WebSphere
2 10 (3.94%) Drupal
3 7 (2.76%) IBM Notes
4 6 (2.36%) Skype for Business
5 4 (1.57%) SharePoint
6 3 (1.18%) Elasticsearch
7 2 (0.79%) MS Exchange
8 1 (0.39%) Apache
8 1 (0.39%) BizTalk Server
8 1 (0.39%) CMS
8 1 (0.39%) Exchange Server 2010
8 1 (0.39%) IIS
8 1 (0.39%) Oracle SOA Suite
Applications
1 33 (12.99%) MS Excel
2 17 (6.69%) MS Office
3 14 (5.51%) MS PowerPoint
4 7 (2.76%) MS Project
5 6 (2.36%) MS Visio
6 1 (0.39%) Spreadsheet
Business Applications
1 1 (0.39%) Dynamics NAV
1 1 (0.39%) Oracle BPM
Cloud Services
1 21 (8.27%) IaaS
1 21 (8.27%) PaaS
1 21 (8.27%) SaaS
2 8 (3.15%) Office 365
3 7 (2.76%) Amazon AWS
4 6 (2.36%) Microsoft Azure
5 3 (1.18%) GitHub
5 3 (1.18%) Google Analytics
6 1 (0.39%) Azure Active Directory
6 1 (0.39%) Cloud Computing
6 1 (0.39%) G Suite
Communications & Networking
1 25 (9.84%) LAN
2 22 (8.66%) WAN
3 20 (7.87%) Wi-Fi
4 16 (6.30%) Wireless
5 13 (5.12%) Ethernet
6 10 (3.94%) SAN
7 8 (3.15%) DNS
7 8 (3.15%) Firewall
8 6 (2.36%) Network Security
8 6 (2.36%) VoIP
9 4 (1.57%) DHCP
9 4 (1.57%) TCP/IP
10 3 (1.18%) BIG-IP
10 3 (1.18%) F5 BIG-IP GTM
10 3 (1.18%) F5 BIG-IP LTM
10 3 (1.18%) Internet
10 3 (1.18%) IPsec
10 3 (1.18%) Softphone
10 3 (1.18%) Symposium
11 2 (0.79%) Intrusion Detection
Database & Business Intelligence
1 8 (3.15%) Oracle Database
2 7 (2.76%) SQL Server
3 3 (1.18%) Relational Database
4 2 (0.79%) Oracle Reports
4 2 (0.79%) RDBMS
5 1 (0.39%) MS Access
5 1 (0.39%) MySQL
5 1 (0.39%) Oracle Database 12c
5 1 (0.39%) SQL Server 2000
5 1 (0.39%) SQL Server 2005
5 1 (0.39%) SQL Server 2008
5 1 (0.39%) SQL Server 2012
5 1 (0.39%) SQL Server Integration Services
5 1 (0.39%) SQL Server Reporting Services
Development Applications
1 9 (3.54%) Jenkins
2 5 (1.97%) JIRA
3 4 (1.57%) Cucumber
3 4 (1.57%) Git (software)
3 4 (1.57%) JMeter
4 3 (1.18%) Bitbucket
5 1 (0.39%) Selenium
General
1 24 (9.45%) Finance
2 21 (8.27%) Banking
3 5 (1.97%) Law
3 5 (1.97%) Manufacturing
4 3 (1.18%) Legal
4 3 (1.18%) Retail
5 2 (0.79%) Back Office
5 2 (0.79%) Local Government
5 2 (0.79%) Publishing
6 1 (0.39%) French Language
6 1 (0.39%) German Language
6 1 (0.39%) Pharmaceutical
6 1 (0.39%) Retail Banking
6 1 (0.39%) Telecoms
Job Titles
1 46 (18.11%) Analyst
2 35 (13.78%) Service Manager
3 33 (12.99%) Architect
4 27 (10.63%) Operations Engineer
5 20 (7.87%) Delivery Manager
6 15 (5.91%) Service Analyst
7 14 (5.51%) ITIL Manager
7 14 (5.51%) Senior Operations Engineer
7 14 (5.51%) Service Desk Analyst
8 11 (4.33%) Head of Cybersecurity
8 11 (4.33%) Head of Security
9 10 (3.94%) Consultant
9 10 (3.94%) Digital Delivery Manager
10 9 (3.54%) Head of Operations
10 9 (3.54%) Infrastructure Architect
10 9 (3.54%) ITIL Service Manager
10 9 (3.54%) Support Analyst
11 8 (3.15%) 1st Line Service Desk Analyst
11 8 (3.15%) Data Centre Engineer
11 8 (3.15%) Domain Architect
Libraries, Frameworks & Software Standards
1 7 (2.76%) Regular Expression
2 3 (1.18%) ELK Stack
3 2 (0.79%) .NET
3 2 (0.79%) 802.1X
3 2 (0.79%) SOAP
3 2 (0.79%) Web Services
3 2 (0.79%) XML
4 1 (0.39%) ASP.NET
4 1 (0.39%) ISPF
4 1 (0.39%) JMS
4 1 (0.39%) JSON
4 1 (0.39%) LAMP
4 1 (0.39%) Middleware
4 1 (0.39%) REST
Miscellaneous
1 27 (10.63%) Analytical Skills
2 16 (6.30%) Data Centre
3 15 (5.91%) User Experience
4 14 (5.51%) Distributed Denial-of-Service
5 12 (4.72%) Computer Science
5 12 (4.72%) Management Information System
6 10 (3.94%) Tandem
7 8 (3.15%) Mainframe
8 6 (2.36%) CMDB
8 6 (2.36%) Smartphone
9 5 (1.97%) Clustering
10 4 (1.57%) Online Banking
11 3 (1.18%) Fat Client
11 3 (1.18%) Hybrid Cloud
11 3 (1.18%) Life Science
11 3 (1.18%) NHS
11 3 (1.18%) Thin Client
12 2 (0.79%) IBM XIV
12 2 (0.79%) Replication
12 2 (0.79%) Video Conferencing
Operating Systems
1 52 (20.47%) Windows
2 33 (12.99%) Linux
3 28 (11.02%) AIX
4 26 (10.24%) Unix
5 22 (8.66%) Windows XP
6 16 (6.30%) Red Hat Enterprise Linux
7 13 (5.12%) Windows 2000
8 11 (4.33%) Solaris
9 10 (3.94%) Windows 7
10 9 (3.54%) Windows Server
11 8 (3.15%) Apple iOS
12 7 (2.76%) Windows 10
12 7 (2.76%) Windows Server 2003
12 7 (2.76%) Windows Server 2008
13 6 (2.36%) HPUX
14 5 (1.97%) Windows Server 2012
15 2 (0.79%) Android
15 2 (0.79%) Windows Vista
16 1 (0.39%) CentOS
16 1 (0.39%) zOS
Processes & Methodologies
1 173 (68.11%) ITIL
2 54 (21.26%) ITSM
3 51 (20.08%) Agile Software Development
4 46 (18.11%) Change Management
5 36 (14.17%) Problem Management
5 36 (14.17%) Service Delivery
6 35 (13.78%) PRINCE2
7 29 (11.42%) Project Management
8 28 (11.02%) Capacity Planning
9 26 (10.24%) Service Design
10 25 (9.84%) Configuration Management
11 22 (8.66%) DevOps
11 22 (8.66%) Release Management
12 21 (8.27%) Open Source
13 20 (7.87%) Incident Management
14 18 (7.09%) Risk Management
15 17 (6.69%) Performance Tuning
16 15 (5.91%) Asset Management
17 14 (5.51%) ITIL V3
17 14 (5.51%) Load Testing
Programming Languages
1 12 (4.72%) SQL
2 8 (3.15%) Java
2 8 (3.15%) PowerShell
2 8 (3.15%) VBScript
3 7 (2.76%) Perl
4 6 (2.36%) Bourne shell
4 6 (2.36%) Korn
5 2 (0.79%) PHP
6 1 (0.39%) C
6 1 (0.39%) JavaScript
6 1 (0.39%) JCL
6 1 (0.39%) PL/SQL
6 1 (0.39%) T-SQL
6 1 (0.39%) VB.NET
Qualifications
1 30 (11.81%) Security Cleared
2 21 (8.27%) SC Cleared
3 20 (7.87%) Degree
4 11 (4.33%) ITIL Certification
5 10 (3.94%) Cisco Certification
6 9 (3.54%) BPSS Clearance
7 8 (3.15%) CCNA
8 7 (2.76%) CISSP
8 7 (2.76%) MCP
9 5 (1.97%) CCIE
9 5 (1.97%) CCNP
10 4 (1.57%) ISEB
10 4 (1.57%) RHCSA
11 3 (1.18%) MCSE
11 3 (1.18%) Microsoft Certification
11 3 (1.18%) PRINCE2 Certification
12 2 (0.79%) EMCSA
13 1 (0.39%) CESG Certified Professional
13 1 (0.39%) DBS Check
13 1 (0.39%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 28 (11.02%) SLA
2 14 (5.51%) Disclosure Scotland
3 7 (2.76%) QA
4 2 (0.79%) COBIT
4 2 (0.79%) Sarbanes-Oxley
5 1 (0.39%) BS25999
5 1 (0.39%) COSO
System Software
1 20 (7.87%) Active Directory
2 7 (2.76%) VMware Infrastructure
3 5 (1.97%) Tivoli Workload Scheduler
3 5 (1.97%) Veritas Volume Manager
4 4 (1.57%) Docker
4 4 (1.57%) VMware ESX
5 3 (1.18%) Microsoft App-V
5 3 (1.18%) XenApp
6 2 (0.79%) GPFS
6 2 (0.79%) Oracle RAC
7 1 (0.39%) MetaFrame
7 1 (0.39%) Time Sharing Option
Systems Management
1 15 (5.91%) Tivoli
2 8 (3.15%) Puppet
3 7 (2.76%) AirWatch
3 7 (2.76%) Ansible
3 7 (2.76%) NetBackup
3 7 (2.76%) SCCM
3 7 (2.76%) Systems Management Server (SMS)
4 6 (2.36%) HP SiteScope
4 6 (2.36%) Netcool
4 6 (2.36%) SCOM
5 5 (1.97%) Oracle ZFS
6 4 (1.57%) Opscode Chef
7 3 (1.18%) Kibana
7 3 (1.18%) logstash
7 3 (1.18%) Microsoft Clustering
7 3 (1.18%) Oracle Enterprise Manager
8 2 (0.79%) Cacti
8 2 (0.79%) McAfee ePO
8 2 (0.79%) Microsoft Data Protection Manager
8 2 (0.79%) Tivoli Monitoring
Vendors
1 60 (23.62%) Microsoft
2 19 (7.48%) Red Hat
3 18 (7.09%) Oracle
4 16 (6.30%) HP
4 16 (6.30%) IBM
5 14 (5.51%) Cisco
5 14 (5.51%) Citrix
6 12 (4.72%) Apple
7 11 (4.33%) CA
8 10 (3.94%) ServiceNow
8 10 (3.94%) VMware
9 7 (2.76%) Lotus
10 6 (2.36%) Samsung
10 6 (2.36%) Verint
11 5 (1.97%) Veritas
12 4 (1.57%) Google
12 4 (1.57%) NetIQ
12 4 (1.57%) Splunk
12 4 (1.57%) Wyse
13 3 (1.18%) LANDesk