Service Management Contracts in the North West

Service Management
England > North West

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 41 74 65
Rank change year-on-year +33 -9 +10
Contract jobs citing Service Management 109 94 138
As % of all contract jobs advertised in the North West 3.94% 2.94% 3.40%
As % of the Processes & Methodologies category 4.57% 3.25% 3.85%
Number of daily rates quoted 74 68 88
10th Percentile £375 £293 £207
25th Percentile £424 £400 £360
Median daily rate (50th Percentile) £493 £445 £463
Median % change year-on-year +10.79% -3.78% -2.63%
75th Percentile £549 £588 £556
90th Percentile £710 £615 £644
England median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.53%
Number of hourly rates quoted 8 6 19
10th Percentile £15.82 £44.48 £11.36
25th Percentile £16.73 - £11.56
Median hourly rate £17.72 £65.00 £12.50
Median % change year-on-year -72.74% +420.00% -31.42%
75th Percentile £19.96 - £17.64
90th Percentile £26.65 - £29.00
England median hourly rate £17.72 £55.00 £17.00
% change year-on-year -67.78% +223.53% -19.05%

All Process and Methodology Skills
North West

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 2,385 2,894 3,584
As % of all contract IT jobs advertised in the North West 86.32% 90.58% 88.28%
Number of daily rates quoted 1,526 2,058 2,629
10th Percentile £306 £313 £231
25th Percentile £401 £413 £375
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +11.76%
75th Percentile £589 £588 £575
90th Percentile £688 £675 £650
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +9.69%
Number of hourly rates quoted 243 144 166
10th Percentile £10.95 £16.85 £10.63
25th Percentile £13.28 £21.25 £14.25
Median hourly rate £21.00 £35.00 £20.75
Median % change year-on-year -40.00% +68.72% +9.18%
75th Percentile £45.44 £48.91 £43.75
90th Percentile £57.50 £65.00 £58.75
England median hourly rate £35.50 £37.50 £24.35
% change year-on-year -5.33% +54.00% +1.46%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Contractor Daily Rate Trend in the North West

3-month moving average daily rate quoted in jobs citing Service Management in the North West.

Daily rate trend for Service Management in the North West

Service Management
Daily Rate Histogram in the North West

Daily rate distribution for jobs citing Service Management in the North West over the 6 months to 28 April 2024.

Daily rate histogram for Service Management in the North West

Service Management
Contractor Hourly Rate Trend in the North West

3-month moving average hourly rates quoted in jobs citing Service Management in the North West.

Hourly rate trend for Service Management in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Manchester +14 46 £548 +4.29% 31
Cumbria - 38 £493 - 7
Cheshire +8 10 £161 -64.22% 12
Merseyside 0 10 £425 -2.86% 3
Lancashire +1 5 £725 -14.71% 8
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.83%) SharePoint
2 1 (0.92%) Microsoft Exchange
Applications
1 17 (15.60%) Microsoft Office
Business Applications
1 1 (0.92%) Remedy ITSM
1 1 (0.92%) SAP Retail
1 1 (0.92%) SAP S/4HANA
Cloud Services
1 20 (18.35%) Microsoft 365
2 11 (10.09%) Azure
3 7 (6.42%) OneDrive
4 6 (5.50%) IaaS
5 4 (3.67%) AWS
5 4 (3.67%) Azure DevOps
6 3 (2.75%) Amazon EC2
6 3 (2.75%) PaaS
6 3 (2.75%) Virtual Private Cloud
7 2 (1.83%) Dynamics 365
8 1 (0.92%) Azure Monitor
8 1 (0.92%) Entra ID
8 1 (0.92%) Power Platform
Communications & Networking
1 1 (0.92%) Firewall
1 1 (0.92%) VPN
Database & Business Intelligence
1 3 (2.75%) Amazon RDS
2 1 (0.92%) Power BI
Development Applications
1 6 (5.50%) JIRA
2 3 (2.75%) Jenkins
3 2 (1.83%) Hudson
General
1 54 (49.54%) Social Skills
2 32 (29.36%) Analytical Skills
3 30 (27.52%) Public Sector
4 10 (9.17%) Finance
5 5 (4.59%) Marketing
5 5 (4.59%) Telecoms
6 4 (3.67%) Manufacturing
7 3 (2.75%) Banking
7 3 (2.75%) Electronics
8 2 (1.83%) Documentation Skills
8 2 (1.83%) Law
8 2 (1.83%) Presentation Skills
9 1 (0.92%) Advertising
9 1 (0.92%) Automotive
9 1 (0.92%) Billing
9 1 (0.92%) French Language
9 1 (0.92%) Pharmaceutical
9 1 (0.92%) Retail
Job Titles
1 16 (14.68%) Analyst
2 14 (12.84%) Capacity Manager
3 13 (11.93%) Problem Manager
4 12 (11.01%) Availability Manager
4 12 (11.01%) Capacity and Availability Manager
4 12 (11.01%) Incident Manager
5 7 (6.42%) Service Analyst
5 7 (6.42%) Software Asset Manager
5 7 (6.42%) Software Manager
6 6 (5.50%) Product Manager
6 6 (5.50%) Senior
6 6 (5.50%) Service Desk Analyst
7 5 (4.59%) 2nd Line Engineer
7 5 (4.59%) 2nd Line Support
7 5 (4.59%) Configuration Manager
7 5 (4.59%) IT Engineer
7 5 (4.59%) IT Manager
7 5 (4.59%) Support Engineer
8 4 (3.67%) 1st/2nd Line Support
8 4 (3.67%) 1st/2nd Line Support Engineer
Libraries, Frameworks & Software Standards
1 3 (2.75%) React Native
2 2 (1.83%) Middleware
Miscellaneous
1 28 (25.69%) Management Information System
2 22 (20.18%) Virtual Team
3 16 (14.68%) CMDB
4 3 (2.75%) Cyberattack
4 3 (2.75%) Digital Signage
4 3 (2.75%) Video\Live Streaming
5 2 (1.83%) Data Structures
6 1 (0.92%) Cyber Threat
6 1 (0.92%) Greenfield Project
6 1 (0.92%) Product Ownership
6 1 (0.92%) Security Posture
6 1 (0.92%) Self-Motivation
6 1 (0.92%) Social Media
Operating Systems
1 13 (11.93%) Windows
2 9 (8.26%) Windows 10
3 8 (7.34%) Apple iOS
4 7 (6.42%) Mac OS
5 2 (1.83%) Android
5 2 (1.83%) Linux
6 1 (0.92%) Windows Server
Processes & Methodologies
1 43 (39.45%) Problem-Solving
2 41 (37.61%) Mentoring
3 38 (34.86%) Quality Management
4 37 (33.94%) Problem Management
4 37 (33.94%) Statistics
5 34 (31.19%) ITIL
6 25 (22.94%) ITSM
7 22 (20.18%) Virtual Team Management
8 19 (17.43%) Asset Management
9 18 (16.51%) Availability Management
10 17 (15.60%) Capacity Management
11 16 (14.68%) Incident Management
12 15 (13.76%) Configuration Management
12 15 (13.76%) Root Cause Analysis
12 15 (13.76%) Time Management
13 14 (12.84%) Customer Service
14 13 (11.93%) Agile
15 12 (11.01%) Proactive Monitoring
16 11 (10.09%) Continuous Improvement
17 10 (9.17%) Change Management
Programming Languages
1 2 (1.83%) SQL
2 1 (0.92%) PowerShell
2 1 (0.92%) Python
Qualifications
1 45 (41.28%) Security Cleared
2 41 (37.61%) SC Cleared
3 5 (4.59%) ITIL Certification
4 4 (3.67%) Degree
5 3 (2.75%) AWS Certification
6 2 (1.83%) Microsoft Certification
7 1 (0.92%) Azure Certification
7 1 (0.92%) BPSS Clearance
7 1 (0.92%) CompTIA Security+
7 1 (0.92%) Computer Science Degree
7 1 (0.92%) MCSA
7 1 (0.92%) MCSE
7 1 (0.92%) MCTS
7 1 (0.92%) SSCP
Quality Assurance & Compliance
1 7 (6.42%) SLA
2 6 (5.50%) Data Quality
3 3 (2.75%) GDPR
4 1 (0.92%) HIPAA
4 1 (0.92%) ISO/IEC 27001
4 1 (0.92%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 1 (0.92%) NCSC
4 1 (0.92%) NIST
4 1 (0.92%) PCI DSS
System Software
1 10 (9.17%) Active Directory
2 3 (2.75%) Virtual Desktop
Systems Management
1 11 (10.09%) Microsoft Intune
2 8 (7.34%) SCCM
3 6 (5.50%) Systems Management Server (SMS)
4 4 (3.67%) Terraform
5 1 (0.92%) Jamf Pro
5 1 (0.92%) SCOM
5 1 (0.92%) Single Sign-On
Vendors
1 22 (20.18%) Microsoft
2 19 (17.43%) ServiceNow
3 6 (5.50%) Apple
3 6 (5.50%) SAP
4 4 (3.67%) Cadence
5 3 (2.75%) Logitech
6 2 (1.83%) Dell
6 2 (1.83%) iManage
7 1 (0.92%) CrowdStrike
7 1 (0.92%) Okta
7 1 (0.92%) Remedy
7 1 (0.92%) Sophos