The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 61 50 67
Rank change year-on-year
-11 +17
Contract jobs citing Service Management 92 98 51
As % of all contract IT jobs located in the North West 2.55% 3.46% 2.18%
As % of the Processes & Methodologies category 3.41% 4.79% 3.09%
Number of daily rates quoted 40 45 21
Average daily rate
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£338 £433 £350
Average daily rate % change year-on-year
-21.96% +23.57%
90% offered a daily rate of more than £125 £224 £210
10% offered a daily rate of more than £450 £535 £480
UK excluding London average daily rate £360 £365 £375
% change year-on-year
-1.36% -2.66%
Number of hourly rates quoted 6 6 3
Average hourly rate £37.31 £19.90 £18.68
Average hourly rate % change year-on-year
+87.48% +6.53%
90% offered a hourly rate of more than £15.92 £9.24 £18.14
10% offered a hourly rate of more than £49.50 £43.00 £39.74
UK excluding London average hourly rate £13.35 £16.65 £16.00
% change year-on-year
-19.81% +4.06%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2697 2048 1649
As % of all contract IT jobs located in the North West 74.77% 72.27% 70.56%
Number of daily rates quoted 1464 1047 809
Average daily rate £400 £375 £330
Average daily rate % change year-on-year
+6.66% +13.63%
90% offered a daily rate of more than £275 £250 £241
10% offered a daily rate of more than £550 £510 £480
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 126 128 80
Average hourly rate £41.00 £31.56 £27.50
Average hourly rate % change year-on-year
+29.93% +14.74%
90% offered a hourly rate of more than £15.00 £12.58 £13.00
10% offered a hourly rate of more than £60.00 £45.00 £60.00
UK excluding London average hourly rate £31.44 £27.50 £32.00
% change year-on-year
+14.32% -14.06%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 27 March 2015.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 27 March 2015.

Service Management Hourly Rate Histogram in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 36 £350 +12.90% 17
Cheshire -20 28 £293 -34.63% 8
Lancashire -4 13 £301 +0.41%
Merseyside -11 8 £353 - 3
Cumbria - 3 - - 3
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 27 March 2015, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 110 (67.07%) ITIL
2 55 (33.54%) MS Excel
2 55 (33.54%) Microsoft
3 52 (31.71%) MS Office
4 47 (28.66%) SLA
5 41 (25.00%) Finance
6 36 (21.95%) HP
6 36 (21.95%) Windows
7 33 (20.12%) Service Delivery
8 31 (18.90%) Security Cleared
9 27 (16.46%) Project Management
10 25 (15.24%) MCP
10 25 (15.24%) OpenView
11 24 (14.63%) IBM Notes
11 24 (14.63%) Systems Management Server (SMS)
11 24 (14.63%) Lotus
11 24 (14.63%) SC Cleared
12 23 (14.02%) Incident Management
13 19 (11.59%) PRINCE2
14 18 (10.98%) MS PowerPoint
15 16 (9.76%) Programme Management
15 16 (9.76%) Citrix
16 14 (8.54%) ITSM
17 12 (7.32%) Migration
17 12 (7.32%) Problem Management
17 12 (7.32%) Configuration Management
17 12 (7.32%) UNIX
17 12 (7.32%) Active Directory
18 11 (6.71%) Telecoms
18 11 (6.71%) Management Information System

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 27 March 2015, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 24 (14.63%) IBM Notes
2 9 (5.49%) CICS
3 7 (4.27%) MS Exchange
4 6 (3.66%) IIS
5 5 (3.05%) SharePoint
6 3 (1.83%) WebLogic
6 3 (1.83%) Site Server
6 3 (1.83%) Blackberry Enterprise Server
6 3 (1.83%) Documentum
7 2 (1.22%) Exchange Server 2010
8 1 (0.61%) Exchange Server 2013
8 1 (0.61%) WebSphere
Applications
1 55 (33.54%) MS Excel
2 52 (31.71%) MS Office
3 18 (10.98%) MS PowerPoint
4 9 (5.49%) MS Project
5 7 (4.27%) MS Visio
6 6 (3.66%) Spreadsheet
Business Applications
1 3 (1.83%) Oracle EBS
1 3 (1.83%) TRIRIGA
2 1 (0.61%) Oracle Financials
2 1 (0.61%) SAP Oil and Gas
2 1 (0.61%) Remedy ITSM
Cloud Services
1 3 (1.83%) SaaS
1 3 (1.83%) Office 365
2 2 (1.22%) Cloud Computing
2 2 (1.22%) Microsoft Azure
Communications & Networking
1 8 (4.88%) TCP/IP
2 6 (3.66%) WAN
3 5 (3.05%) VPN
4 4 (2.44%) WCDMA
4 4 (2.44%) GPRS
4 4 (2.44%) GSM
4 4 (2.44%) Intranet
4 4 (2.44%) 3G
4 4 (2.44%) 2G
4 4 (2.44%) HSPA
4 4 (2.44%) LTE
4 4 (2.44%) 4G
4 4 (2.44%) Radio Access Network
5 3 (1.83%) Wireless
5 3 (1.83%) LAN
6 2 (1.22%) IP Telephony
6 2 (1.22%) Firewall
7 1 (0.61%) ADSL
7 1 (0.61%) NAS
7 1 (0.61%) VPLS
Database & Business Intelligence
1 6 (3.66%) Oracle Database
2 3 (1.83%) BODI
2 3 (1.83%) SQL Server
3 2 (1.22%) Oracle Reports
3 2 (1.22%) Oracle Discoverer
3 2 (1.22%) Relational Database
4 1 (0.61%) RDBMS
Development Applications
1 2 (1.22%) Subversion
1 2 (1.22%) Git (software)
General
1 41 (25.00%) Finance
2 11 (6.71%) Telecoms
3 6 (3.66%) Banking
4 5 (3.05%) Manufacturing
5 4 (2.44%) Retail
6 3 (1.83%) Pharmaceutical
7 2 (1.22%) Legal
7 2 (1.22%) Local Government
7 2 (1.22%) Retail Banking
8 1 (0.61%) Private Banking
8 1 (0.61%) Marketing
8 1 (0.61%) Advertising
8 1 (0.61%) Electronics
8 1 (0.61%) Law
Job Titles
1 55 (33.54%) Analyst
2 45 (27.44%) Service Analyst
3 36 (21.95%) Service Desk Analyst
4 21 (12.80%) Service Manager
5 18 (10.98%) Project Manager
6 16 (9.76%) Architect
7 7 (4.27%) PMO Lead
8 6 (3.66%) Technical Architect
8 6 (3.66%) 1st Line Support
9 5 (3.05%) Consultant
9 5 (3.05%) Implementation Manager
9 5 (3.05%) Service Desk Manager
10 4 (2.44%) Performance Engineer
10 4 (2.44%) Delivery Manager
10 4 (2.44%) Infrastructure Manager
10 4 (2.44%) Technical Manager
10 4 (2.44%) Infrastructure Project Manager
10 4 (2.44%) Business Analyst
10 4 (2.44%) Programme Manager
10 4 (2.44%) Desktop Support
Libraries, Frameworks & Software Standards
1 2 (1.22%) Web Services
1 2 (1.22%) XML
1 2 (1.22%) WSDL
1 2 (1.22%) Java EE
1 2 (1.22%) JSON
1 2 (1.22%) jQuery
1 2 (1.22%) HTML5
1 2 (1.22%) AngularJS
1 2 (1.22%) HTML
2 1 (0.61%) .NET
2 1 (0.61%) Middleware
Miscellaneous
1 11 (6.71%) Management Information System
2 8 (4.88%) Analytical Skills
3 6 (3.66%) Blackberry
3 6 (3.66%) CMDB
4 4 (2.44%) GIS
4 4 (2.44%) Performance Metrics
5 3 (1.83%) Enterprise Software
5 3 (1.83%) Mainframe
5 3 (1.83%) Economics
5 3 (1.83%) SecurID
5 3 (1.83%) Fat Client
5 3 (1.83%) Thin Client
5 3 (1.83%) Handset
6 2 (1.22%) iPad
6 2 (1.22%) Life Science
7 1 (0.61%) Mobile Computing
7 1 (0.61%) Replication
7 1 (0.61%) Clustering
7 1 (0.61%) PMI
7 1 (0.61%) DTV
Operating Systems
1 36 (21.95%) Windows
2 12 (7.32%) UNIX
3 10 (6.10%) Windows 7
3 10 (6.10%) Windows NT
4 8 (4.88%) Windows XP
5 7 (4.27%) Windows Server 2003
6 5 (3.05%) Windows Server 2008
7 4 (2.44%) Windows Vista
8 3 (1.83%) AIX
8 3 (1.83%) HPUX
8 3 (1.83%) Solaris
8 3 (1.83%) Linux
8 3 (1.83%) Apple iOS
8 3 (1.83%) Windows Server 2012
9 2 (1.22%) Mac OS
10 1 (0.61%) Windows 2000 Server
10 1 (0.61%) Android
Processes & Methodologies
1 110 (67.07%) ITIL
2 33 (20.12%) Service Delivery
3 27 (16.46%) Project Management
4 23 (14.02%) Incident Management
5 19 (11.59%) PRINCE2
6 16 (9.76%) Programme Management
7 14 (8.54%) ITSM
8 12 (7.32%) Configuration Management
8 12 (7.32%) Migration
8 12 (7.32%) Problem Management
9 9 (5.49%) Change Management
10 8 (4.88%) Stakeholder Management
10 8 (4.88%) Performance Management
11 7 (4.27%) Risk Management
12 6 (3.66%) Time Management
12 6 (3.66%) Network Management
12 6 (3.66%) Continuous Improvement
12 6 (3.66%) Disaster Recovery
12 6 (3.66%) Mentoring
12 6 (3.66%) Coaching
Programming Languages
1 5 (3.05%) SQL
2 4 (2.44%) VBA
2 4 (2.44%) Java
3 3 (1.83%) JavaScript
4 2 (1.22%) Perl
4 2 (1.22%) PHP
4 2 (1.22%) Objective-C
4 2 (1.22%) C
4 2 (1.22%) C++
5 1 (0.61%) Jython
Qualifications
1 31 (18.90%) Security Cleared
2 25 (15.24%) MCP
3 24 (14.63%) SC Cleared
4 8 (4.88%) Degree
5 5 (3.05%) PMI Certification
5 5 (3.05%) ITIL Certification
6 4 (2.44%) PMP
6 4 (2.44%) Microsoft Certification
7 3 (1.83%) MCDST
7 3 (1.83%) PRINCE2 Practitioner
7 3 (1.83%) CISSP
7 3 (1.83%) ITIL Foundation Certificate
8 2 (1.22%) VMware Certified Professional (VCP)
8 2 (1.22%) Oracle Certification
9 1 (0.61%) PRINCE2 Certification
9 1 (0.61%) A+ Certification
9 1 (0.61%) MCSA
9 1 (0.61%) MCTS
9 1 (0.61%) APMP
Quality Assurance & Compliance
1 47 (28.66%) SLA
2 4 (2.44%) ISO/IEC 27001
3 3 (1.83%) PCI DSS
4 2 (1.22%) Sarbanes-Oxley
5 1 (0.61%) COBIT
5 1 (0.61%) QA
System Software
1 12 (7.32%) Active Directory
2 4 (2.44%) VMware Infrastructure
3 1 (0.61%) VMware ESXi
Systems Management
1 25 (15.24%) OpenView
2 24 (14.63%) Systems Management Server (SMS)
3 2 (1.22%) SCCM
3 2 (1.22%) HP Data Protector
4 1 (0.61%) SCOM
4 1 (0.61%) Norton AntiVirus
4 1 (0.61%) OVSD
Vendors
1 55 (33.54%) Microsoft
2 36 (21.95%) HP
3 24 (14.63%) Lotus
4 16 (9.76%) Citrix
5 9 (5.49%) Business Objects
6 8 (4.88%) Cisco
6 8 (4.88%) VMware
7 7 (4.27%) Oracle
8 4 (2.44%) Nortel
8 4 (2.44%) Mapinfo
8 4 (2.44%) Nokia Solutions and Networks
8 4 (2.44%) Huawei
8 4 (2.44%) Ericsson
9 3 (1.83%) F5
9 3 (1.83%) Splunk
9 3 (1.83%) ArcSight
9 3 (1.83%) Apple
9 3 (1.83%) Dell
9 3 (1.83%) Compuware
10 2 (1.22%) IBM
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