The table below looks at the statistics for Service Management skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 71 54 58
Rank change year-on-year
-17 +4
Contract jobs citing Service Management 89 89 62
As % of all contract IT jobs located in the North West 2.29% 2.87% 2.52%
As % of the Processes & Methodologies category 3.00% 3.94% 3.52%
Number of daily rates quoted 41 43 27
Average daily rate
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£350 £450 £355
Average daily rate % change year-on-year
-22.22% +26.93%
90% offered a daily rate of more than £145 £224 £242
10% offered a daily rate of more than £450 £536 £480
UK excluding London average daily rate £375 £350 £360
% change year-on-year
+7.14% -2.77%
Number of hourly rates quoted 6 5 2
Average hourly rate £37.31 £17.30 £31.50
Average hourly rate % change year-on-year
+115.66% -45.07%
90% offered a hourly rate of more than £15.92 £9.19 £20.70
10% offered a hourly rate of more than £49.50 £34.50 £42.30
UK excluding London average hourly rate £13.35 £19.76 £16.00
% change year-on-year
-32.43% +23.48%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2963 2258 1759
As % of all contract IT jobs located in the North West 76.33% 72.77% 71.53%
Number of daily rates quoted 1622 1187 865
Average daily rate £400 £375 £340
Average daily rate % change year-on-year
+6.66% +10.29%
90% offered a daily rate of more than £275 £260 £234
10% offered a daily rate of more than £550 £535 £475
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 140 124 86
Average hourly rate £38.00 £25.25 £28.25
Average hourly rate % change year-on-year
+50.49% -10.61%
90% offered a hourly rate of more than £14.50 £12.49 £13.25
10% offered a hourly rate of more than £60.00 £45.00 £61.00
UK excluding London average hourly rate £30.50 £30.50 £32.00
% change year-on-year
- -4.68%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North West region.

Service Management Daily Rate Trend in the North West

Service Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 24 April 2015.

Service Management Daily Rate Histogram in the North West

Service Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North West region.

Service Management Hourly Rate Trend in the North West

Service Management
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the North West region over the 3 months to 24 April 2015.

Service Management Hourly Rate Histogram in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -3 33 £350 +12.90% 11
Cheshire -13 29 £325 -30.48% 7
Lancashire -1 14 £370 +18.40%
Merseyside -12 6 £338 - 1
Cumbria - 3 - - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 24 April 2015, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 99 (64.29%) ITIL
2 48 (31.17%) Microsoft
3 46 (29.87%) MS Excel
4 43 (27.92%) Finance
5 38 (24.68%) MS Office
6 32 (20.78%) Windows
6 32 (20.78%) SLA
7 29 (18.83%) Project Management
8 28 (18.18%) HP
8 28 (18.18%) Security Cleared
9 27 (17.53%) Service Delivery
10 22 (14.29%) SC Cleared
11 21 (13.64%) MS PowerPoint
11 21 (13.64%) PRINCE2
12 19 (12.34%) OpenView
12 19 (12.34%) Incident Management
13 18 (11.69%) ITSM
13 18 (11.69%) Citrix
13 18 (11.69%) MCP
14 17 (11.04%) IBM Notes
14 17 (11.04%) Lotus
14 17 (11.04%) Systems Management Server (SMS)
14 17 (11.04%) Programme Management
15 16 (10.39%) UNIX
16 12 (7.79%) Configuration Management
17 11 (7.14%) VMware
17 11 (7.14%) Management Information System
17 11 (7.14%) Problem Management
18 10 (6.49%) Migration
18 10 (6.49%) Change Management

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 24 April 2015, IT contractor jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (11.04%) IBM Notes
2 8 (5.19%) CICS
3 4 (2.60%) MS Exchange
4 3 (1.95%) Site Server
4 3 (1.95%) SharePoint
5 2 (1.30%) IIS
5 2 (1.30%) Blackberry Enterprise Server
6 1 (0.65%) Exchange Server 2010
6 1 (0.65%) WebSphere
6 1 (0.65%) Documentum
6 1 (0.65%) WebLogic
Applications
1 46 (29.87%) MS Excel
2 38 (24.68%) MS Office
3 21 (13.64%) MS PowerPoint
4 9 (5.84%) MS Visio
4 9 (5.84%) MS Project
5 8 (5.19%) Spreadsheet
Business Applications
1 3 (1.95%) TRIRIGA
1 3 (1.95%) Remedy ITSM
2 1 (0.65%) SAP Oil and Gas
2 1 (0.65%) Oracle EBS
2 1 (0.65%) Oracle Financials
Cloud Services
1 2 (1.30%) Cloud Computing
1 2 (1.30%) Microsoft Azure
2 1 (0.65%) Amazon AWS
Communications & Networking
1 7 (4.55%) TCP/IP
2 4 (2.60%) GPRS
2 4 (2.60%) GSM
2 4 (2.60%) WCDMA
2 4 (2.60%) 3G
2 4 (2.60%) 2G
2 4 (2.60%) 4G
2 4 (2.60%) Radio Access Network
2 4 (2.60%) HSPA
2 4 (2.60%) LTE
3 3 (1.95%) NAS
3 3 (1.95%) SAN
3 3 (1.95%) Intranet
3 3 (1.95%) WAN
3 3 (1.95%) LAN
3 3 (1.95%) VPN
4 2 (1.30%) Firewall
4 2 (1.30%) Wireless
4 2 (1.30%) IP Telephony
5 1 (0.65%) Cisco IOS
Database & Business Intelligence
1 4 (2.60%) SQL Server
1 4 (2.60%) Oracle Database
2 2 (1.30%) Oracle Reports
2 2 (1.30%) Oracle Discoverer
2 2 (1.30%) Relational Database
3 1 (0.65%) SQL Server 2008
3 1 (0.65%) SQL Server 2012
3 1 (0.65%) BODI
3 1 (0.65%) RDBMS
Development Applications
1 2 (1.30%) Subversion
1 2 (1.30%) Git (software)
General
1 43 (27.92%) Finance
2 6 (3.90%) Telecoms
2 6 (3.90%) Banking
3 5 (3.25%) Manufacturing
3 5 (3.25%) Pharmaceutical
4 4 (2.60%) Retail
5 3 (1.95%) Legal
6 2 (1.30%) Law
6 2 (1.30%) Retail Banking
7 1 (0.65%) Private Banking
7 1 (0.65%) Marketing
7 1 (0.65%) Local Government
7 1 (0.65%) Electronics
7 1 (0.65%) Advertising
Job Titles
1 42 (27.27%) Analyst
2 31 (20.13%) Service Analyst
3 27 (17.53%) Service Desk Analyst
4 21 (13.64%) Service Manager
5 19 (12.34%) Architect
5 19 (12.34%) Project Manager
6 8 (5.19%) Technical Architect
7 7 (4.55%) PMO Lead
8 6 (3.90%) Infrastructure Project Manager
8 6 (3.90%) Infrastructure Manager
8 6 (3.90%) Service Desk Manager
9 5 (3.25%) Implementation Manager
9 5 (3.25%) Infrastructure Engineer
9 5 (3.25%) Business Analyst
9 5 (3.25%) 1st Line Support
10 4 (2.60%) Programme Manager
10 4 (2.60%) Solutions Architect
10 4 (2.60%) Consultant
10 4 (2.60%) Services Delivery Manager
10 4 (2.60%) Delivery Manager
Libraries, Frameworks & Software Standards
1 3 (1.95%) Web Services
2 2 (1.30%) XML
2 2 (1.30%) HTML
2 2 (1.30%) WSDL
2 2 (1.30%) jQuery
2 2 (1.30%) JSON
2 2 (1.30%) Java EE
2 2 (1.30%) AngularJS
2 2 (1.30%) HTML5
3 1 (0.65%) Middleware
3 1 (0.65%) .NET
Miscellaneous
1 11 (7.14%) Management Information System
2 10 (6.49%) Analytical Skills
3 8 (5.19%) CMDB
4 5 (3.25%) Blackberry
5 4 (2.60%) SecurID
6 3 (1.95%) Fat Client
6 3 (1.95%) Economics
6 3 (1.95%) GIS
6 3 (1.95%) Mainframe
6 3 (1.95%) Thin Client
7 2 (1.30%) Clustering
7 2 (1.30%) Handset
7 2 (1.30%) Life Science
8 1 (0.65%) Performance Metrics
8 1 (0.65%) Open Source
8 1 (0.65%) iPad
8 1 (0.65%) Mobile Computing
8 1 (0.65%) Enterprise Software
8 1 (0.65%) Computer Science
8 1 (0.65%) Replication
Operating Systems
1 32 (20.78%) Windows
2 16 (10.39%) UNIX
3 9 (5.84%) Windows NT
4 7 (4.55%) Windows 7
4 7 (4.55%) Windows XP
5 6 (3.90%) Linux
6 5 (3.25%) Windows Server 2003
7 4 (2.60%) Windows Server 2012
8 3 (1.95%) Windows Server 2008
8 3 (1.95%) Apple iOS
8 3 (1.95%) Windows Vista
8 3 (1.95%) AIX
8 3 (1.95%) HPUX
8 3 (1.95%) Solaris
9 2 (1.30%) Mac OS
10 1 (0.65%) Android
10 1 (0.65%) Windows 2000 Server
Processes & Methodologies
1 99 (64.29%) ITIL
2 29 (18.83%) Project Management
3 27 (17.53%) Service Delivery
4 21 (13.64%) PRINCE2
5 19 (12.34%) Incident Management
6 18 (11.69%) ITSM
7 17 (11.04%) Programme Management
8 12 (7.79%) Configuration Management
9 11 (7.14%) Problem Management
10 10 (6.49%) Migration
10 10 (6.49%) Change Management
11 7 (4.55%) Stakeholder Management
11 7 (4.55%) Risk Management
12 6 (3.90%) Release Management
12 6 (3.90%) Business Analysis
12 6 (3.90%) Performance Management
12 6 (3.90%) Network Management
12 6 (3.90%) Continuous Improvement
13 5 (3.25%) Supplier Management
13 5 (3.25%) Agile Software Development
Programming Languages
1 8 (5.19%) SQL
2 4 (2.60%) VBA
2 4 (2.60%) Java
3 3 (1.95%) JavaScript
3 3 (1.95%) Perl
3 3 (1.95%) PHP
4 2 (1.30%) C
4 2 (1.30%) C++
4 2 (1.30%) Objective-C
4 2 (1.30%) Jython
Qualifications
1 28 (18.18%) Security Cleared
2 22 (14.29%) SC Cleared
3 18 (11.69%) MCP
4 7 (4.55%) Degree
5 6 (3.90%) ITIL Certification
6 5 (3.25%) PMI Certification
7 4 (2.60%) PMP
7 4 (2.60%) VMware Certified Professional (VCP)
8 3 (1.95%) ITIL Foundation Certificate
8 3 (1.95%) Microsoft Certification
9 2 (1.30%) Oracle Certification
9 2 (1.30%) MCDST
10 1 (0.65%) APMP
10 1 (0.65%) PRINCE2 Practitioner
10 1 (0.65%) PRINCE2 Certification
10 1 (0.65%) A+ Certification
10 1 (0.65%) CISSP
10 1 (0.65%) MCSE
10 1 (0.65%) MCSA
Quality Assurance & Compliance
1 32 (20.78%) SLA
2 2 (1.30%) Sarbanes-Oxley
2 2 (1.30%) ISO/IEC 27001
3 1 (0.65%) PCI DSS
3 1 (0.65%) QA
3 1 (0.65%) COBIT
System Software
1 8 (5.19%) Active Directory
2 4 (2.60%) VMware Infrastructure
3 1 (0.65%) VMware ESXi
3 1 (0.65%) Microsoft App-V
Systems Management
1 19 (12.34%) OpenView
2 17 (11.04%) Systems Management Server (SMS)
3 2 (1.30%) SCCM
3 2 (1.30%) HP Data Protector
4 1 (0.65%) SCOM
4 1 (0.65%) OVSD
4 1 (0.65%) Norton AntiVirus
Vendors
1 48 (31.17%) Microsoft
2 28 (18.18%) HP
3 18 (11.69%) Citrix
4 17 (11.04%) Lotus
5 11 (7.14%) VMware
6 10 (6.49%) Cisco
7 7 (4.55%) Business Objects
8 5 (3.25%) Oracle
9 4 (2.60%) Nortel
9 4 (2.60%) BMC
9 4 (2.60%) Ericsson
9 4 (2.60%) Mapinfo
9 4 (2.60%) Huawei
9 4 (2.60%) Nokia Solutions and Networks
10 3 (1.95%) Apple
10 3 (1.95%) NetApp
10 3 (1.95%) Remedy
10 3 (1.95%) Dell
11 2 (1.30%) IBM
11 2 (1.30%) Symantec
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