The table below looks at the statistics for CRM skills in IT contracts advertised for the Norwich region. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 20 - 11
Rank change year-on-year
- 0
Contract jobs citing CRM 5 0 5
As % of all contract IT jobs located in Norwich 3.50% - 4.95%
As % of the Processes & Methodologies category 4.95% - 7.46%
Number of daily rates quoted 0 0 1
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
- - £275
UK excluding London average daily rate £400 £375 £400
% change year-on-year
+6.66% -6.25%
Number of hourly rates quoted 2 0 0
Average hourly rate £18.35 - -
UK excluding London average hourly rate £20.00 £22.84 £20.00
% change year-on-year
-12.41% +14.17%
CRM
Norfolk

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Norwich region.

Processes & Methodologies Category
Norwich
Contract IT job ads with a match in the
Processes & Methodologies category
101 102 67
As % of all contract IT jobs located in Norwich 70.63% 66.23% 66.34%
Number of daily rates quoted 55 66 22
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £300 £215 £225
10% offered a daily rate of more than £450 £375 £463
UK excluding London average daily rate £388 £363 £370
% change year-on-year
+6.89% -2.02%
Number of hourly rates quoted 7 10 14
Average hourly rate £19.50 £20.00 £16.00
Average hourly rate % change year-on-year
-2.50% +25.00%
90% offered a hourly rate of more than £13.00 £12.34 £13.96
10% offered a hourly rate of more than £23.60 £23.20 £22.50
UK excluding London average hourly rate £25.00 £27.50 £30.00
% change year-on-year
-9.09% -8.33%

CRM
Jobs Demand Trend in Norwich

This chart provides a 3-month moving total of IT contractor jobs citing CRM across the Norwich region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in Norwich

CRM
Daily Rate Trend in Norwich

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the Norwich region.

CRM Daily Rate Trend in Norwich

CRM
Hourly Rate Trend in Norwich

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the Norwich region.

CRM Hourly Rate Trend in Norwich

CRM
Top 30 Related IT Skills in Norwich

For the 6 months to 27 November 2014, IT contractor jobs across the Norwich region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 6 (75.00%) ITIL
1 6 (75.00%) SQL Server
1 6 (75.00%) E-Commerce
1 6 (75.00%) SLA
1 6 (75.00%) Configuration Management
1 6 (75.00%) Service Delivery
1 6 (75.00%) Change Management
1 6 (75.00%) Knowledge Management
1 6 (75.00%) Incident Management
1 6 (75.00%) CMDB
1 6 (75.00%) Problem Management
1 6 (75.00%) ITIL V3
2 5 (62.50%) Management Information System
2 5 (62.50%) HP
3 4 (50.00%) Citrix
3 4 (50.00%) Lotus
3 4 (50.00%) Terminal Services
3 4 (50.00%) OpenView
3 4 (50.00%) Middleware
3 4 (50.00%) Oracle
3 4 (50.00%) IIS
3 4 (50.00%) Windows
3 4 (50.00%) IBM Notes
3 4 (50.00%) Apache
3 4 (50.00%) SQL
4 3 (37.50%) LDAP
4 3 (37.50%) Active Directory
5 2 (25.00%) ASP.NET
5 2 (25.00%) VB
5 2 (25.00%) .NET

CRM
Top Related IT Skills in Norwich by Category

For the 6 months to 27 November 2014, IT contractor jobs across the Norwich region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 4 (50.00%) IIS
1 4 (50.00%) IBM Notes
1 4 (50.00%) Apache
Applications
1 1 (12.50%) MS Excel
Communications & Networking
1 3 (37.50%) LDAP
2 1 (12.50%) Firewall
2 1 (12.50%) DHCP
2 1 (12.50%) DNS
Database & Business Intelligence
1 6 (75.00%) SQL Server
2 2 (25.00%) SQL Server 2008
Development Applications
1 1 (12.50%) MSI
Job Titles
1 2 (25.00%) Developer
1 2 (25.00%) .NET Developer
1 2 (25.00%) C# Developer
1 2 (25.00%) C# .NET Developer
2 1 (12.50%) Wintel Support
2 1 (12.50%) Support Technician
Libraries, Frameworks & Software Standards
1 4 (50.00%) Middleware
2 2 (25.00%) ASP.NET
2 2 (25.00%) .NET
3 1 (12.50%) Application Packaging
Miscellaneous
1 6 (75.00%) CMDB
2 5 (62.50%) Management Information System
3 2 (25.00%) Mainframe
3 2 (25.00%) AS400
3 2 (25.00%) Mathematics
4 1 (12.50%) Clustering
Operating Systems
1 4 (50.00%) Windows
2 2 (25.00%) MVS
Processes & Methodologies
1 6 (75.00%) ITIL
1 6 (75.00%) E-Commerce
1 6 (75.00%) Configuration Management
1 6 (75.00%) Service Delivery
1 6 (75.00%) Change Management
1 6 (75.00%) Knowledge Management
1 6 (75.00%) Incident Management
1 6 (75.00%) Problem Management
1 6 (75.00%) ITIL V3
2 1 (12.50%) Agile Software Development
Programming Languages
1 4 (50.00%) SQL
2 2 (25.00%) VB
2 2 (25.00%) C
2 2 (25.00%) C#
Qualifications
1 2 (25.00%) SC Cleared
1 2 (25.00%) Security Cleared
2 1 (12.50%) Microsoft Certification
Quality Assurance & Compliance
1 6 (75.00%) SLA
System Software
1 4 (50.00%) Terminal Services
2 3 (37.50%) Active Directory
3 1 (12.50%) VMware Infrastructure
3 1 (12.50%) Microsoft App-V
Systems Management
1 4 (50.00%) OpenView
2 2 (25.00%) Tivoli
2 2 (25.00%) HP SIM
3 1 (12.50%) EMC NetWorker
3 1 (12.50%) OpenView Configuration Management
Vendors
1 5 (62.50%) HP
2 4 (50.00%) Citrix
2 4 (50.00%) Lotus
2 4 (50.00%) Oracle
3 1 (12.50%) VMware
3 1 (12.50%) EMC
3 1 (12.50%) Microsoft