The table below looks at the statistics for CRM skills in IT contracts advertised for the Norwich region. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 18 - 12
Rank change year-on-year
- 0
Contract jobs citing CRM 2 0 4
As % of all contract IT jobs located in Norwich 1.60% - 4.08%
As % of the Processes & Methodologies category 2.44% - 6.15%
Number of daily rates quoted 1 0 0
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 - -
UK excluding London average daily rate £400 £375 £400
% change year-on-year
+6.66% -6.25%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £20.00 £22.84 £25.75
% change year-on-year
-12.41% -11.32%
CRM
Norfolk

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Norwich region.

Processes & Methodologies Category
Norwich
Contract IT job ads with a match in the
Processes & Methodologies category
82 87 65
As % of all contract IT jobs located in Norwich 65.60% 63.97% 66.33%
Number of daily rates quoted 51 57 19
Average daily rate £350 £275 £378
Average daily rate % change year-on-year
+27.27% -27.24%
90% offered a daily rate of more than £290 £213 £275
10% offered a daily rate of more than £450 £413 £475
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 1 11 16
Average hourly rate £13.00 £19.50 £21.50
Average hourly rate % change year-on-year
-33.33% -9.30%
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

CRM
Jobs Demand Trend in Norwich

This chart provides a 3-month moving total of IT contractor jobs citing CRM across the Norwich region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in Norwich

CRM
Daily Rate Trend in Norwich

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the Norwich region.

CRM Daily Rate Trend in Norwich

CRM
Hourly Rate Trend in Norwich

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the Norwich region.

CRM Hourly Rate Trend in Norwich

CRM
Top 30 Related IT Skills in Norwich

For the 6 months to 24 December 2014, IT contractor jobs across the Norwich region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 6 (75.00%) E-Commerce
1 6 (75.00%) ITIL
1 6 (75.00%) SLA
1 6 (75.00%) HP
1 6 (75.00%) Configuration Management
1 6 (75.00%) Service Delivery
1 6 (75.00%) Change Management
1 6 (75.00%) Knowledge Management
1 6 (75.00%) Incident Management
1 6 (75.00%) CMDB
1 6 (75.00%) Problem Management
1 6 (75.00%) ITIL V3
2 5 (62.50%) Management Information System
2 5 (62.50%) Citrix
2 5 (62.50%) SQL Server
3 4 (50.00%) IIS
3 4 (50.00%) Oracle
3 4 (50.00%) SQL
3 4 (50.00%) Windows
3 4 (50.00%) IBM Notes
3 4 (50.00%) Apache
3 4 (50.00%) Lotus
3 4 (50.00%) Terminal Services
3 4 (50.00%) OpenView
3 4 (50.00%) Middleware
4 3 (37.50%) Active Directory
4 3 (37.50%) LDAP
5 2 (25.00%) MS Excel
5 2 (25.00%) C
5 2 (25.00%) .NET

CRM
Top Related IT Skills in Norwich by Category

For the 6 months to 24 December 2014, IT contractor jobs across the Norwich region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 4 (50.00%) IIS
1 4 (50.00%) IBM Notes
1 4 (50.00%) Apache
2 1 (12.50%) WebSphere
Applications
1 2 (25.00%) MS Excel
Business Applications
1 1 (12.50%) Dynamics CRM
Communications & Networking
1 3 (37.50%) LDAP
2 1 (12.50%) DHCP
2 1 (12.50%) DNS
2 1 (12.50%) Firewall
Database & Business Intelligence
1 5 (62.50%) SQL Server
2 1 (12.50%) DTS
2 1 (12.50%) SQL Server 2008
Development Applications
1 1 (12.50%) MSI
General
1 1 (12.50%) Publishing
Job Titles
1 1 (12.50%) Project Manager
1 1 (12.50%) Developer
1 1 (12.50%) Support Technician
1 1 (12.50%) .NET Developer
1 1 (12.50%) C# Developer
1 1 (12.50%) Technical Specialist
1 1 (12.50%) CRM Project Manager
1 1 (12.50%) Wintel Support
1 1 (12.50%) CRM Manager
1 1 (12.50%) C# .NET Developer
Libraries, Frameworks & Software Standards
1 4 (50.00%) Middleware
2 2 (25.00%) .NET
3 1 (12.50%) ASP.NET
3 1 (12.50%) Application Packaging
Miscellaneous
1 6 (75.00%) CMDB
2 5 (62.50%) Management Information System
3 2 (25.00%) Mathematics
4 1 (12.50%) Mainframe
4 1 (12.50%) AS400
4 1 (12.50%) Clustering
4 1 (12.50%) Kindle
Operating Systems
1 4 (50.00%) Windows
2 1 (12.50%) MVS
2 1 (12.50%) UNIX
Processes & Methodologies
1 6 (75.00%) ITIL
1 6 (75.00%) E-Commerce
1 6 (75.00%) Service Delivery
1 6 (75.00%) Change Management
1 6 (75.00%) Knowledge Management
1 6 (75.00%) Incident Management
1 6 (75.00%) Problem Management
1 6 (75.00%) ITIL V3
1 6 (75.00%) Configuration Management
2 1 (12.50%) Project Management
2 1 (12.50%) Service Management
2 1 (12.50%) Coaching
2 1 (12.50%) Workflow
2 1 (12.50%) Validation
2 1 (12.50%) Agile Software Development
2 1 (12.50%) PRINCE
2 1 (12.50%) PRINCE2
Programming Languages
1 4 (50.00%) SQL
2 2 (25.00%) C
3 1 (12.50%) C#
3 1 (12.50%) VB
Qualifications
1 2 (25.00%) SC Cleared
1 2 (25.00%) Security Cleared
2 1 (12.50%) Microsoft Certification
Quality Assurance & Compliance
1 6 (75.00%) SLA
2 1 (12.50%) ISO 9001
System Software
1 4 (50.00%) Terminal Services
2 3 (37.50%) Active Directory
3 1 (12.50%) Microsoft App-V
3 1 (12.50%) VMware Infrastructure
Systems Management
1 4 (50.00%) OpenView
2 2 (25.00%) Tivoli
2 2 (25.00%) HP SIM
3 1 (12.50%) OpenView Configuration Management
3 1 (12.50%) EMC NetWorker
Vendors
1 6 (75.00%) HP
2 5 (62.50%) Citrix
3 4 (50.00%) Lotus
3 4 (50.00%) Oracle
4 2 (25.00%) Microsoft
5 1 (12.50%) EMC
5 1 (12.50%) VMware