The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Reading region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 66 69 75
Rank change year-on-year
+3 +6
Contract jobs requiring a Service Desk Analyst 7 1 3
As % of all contract IT jobs located in Reading 0.65% 0.13% 0.27%
As % of the Job Titles category 0.73% 0.14% 0.31%
Number of daily rates quoted 1 1 2
Average daily rate £163 £88 £100
Average daily rate % change year-on-year
+84.65% -12.00%
UK excluding London average daily rate £110 £103 £120
% change year-on-year
+7.31% -14.58%
Number of hourly rates quoted 0 0 1
Average hourly rate - - £15.00
UK excluding London average hourly rate £13.58 £12.00 £13.00
% change year-on-year
+13.18% -7.69%
Job Titles Category
Reading
Contract IT job ads with a match in the
Job Titles category
958 710 982
As % of all contract IT jobs located in Reading 89.20% 91.97% 90.01%
Number of daily rates quoted 494 303 350
Average daily rate £350 £360 £350
Average daily rate % change year-on-year
-2.77% +2.85%
90% offered a daily rate of more than £200 £185 £215
10% offered a daily rate of more than £500 £475 £525
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 30 52 46
Average hourly rate £15.13 £18.50 £15.50
Average hourly rate % change year-on-year
-18.24% +19.35%
90% offered a hourly rate of more than £10.50 £13.69 £10.00
10% offered a hourly rate of more than £22.50 £30.00 £30.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
Service Desk Analyst
Berkshire

Service Desk Analyst
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Reading

Service Desk Analyst
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Reading region.

Service Desk Analyst Daily Rate Trend in Reading

Service Desk Analyst
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Reading region.

Service Desk Analyst Hourly Rate Trend in Reading

Service Desk Analyst
Top 30 Related IT Skills in Reading

For the 6 months to 18 April 2014, IT contractor jobs across the Reading region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 8 (72.73%) Remedy
2 7 (63.64%) ITIL
2 7 (63.64%) Microsoft
3 6 (54.55%) ITIL Certification
3 6 (54.55%) MS Excel
3 6 (54.55%) ITSM
4 5 (45.45%) HNC
4 5 (45.45%) Remedy ITSM
4 5 (45.45%) Degree
5 4 (36.36%) Service Management
5 4 (36.36%) Telecoms
5 4 (36.36%) Replication
6 2 (18.18%) Banking
7 1 (9.09%) Windows
7 1 (9.09%) Blackberry
7 1 (9.09%) MS PowerPoint
7 1 (9.09%) FrontRange
7 1 (9.09%) Incident Management
7 1 (9.09%) VMware
7 1 (9.09%) Microsoft App-V
7 1 (9.09%) Finance
7 1 (9.09%) Windows XP
7 1 (9.09%) LAN
7 1 (9.09%) WAN
7 1 (9.09%) Ethernet
7 1 (9.09%) TCP/IP
7 1 (9.09%) VPN
7 1 (9.09%) SLA
7 1 (9.09%) CA
7 1 (9.09%) Unicenter

Service Desk Analyst
Top Related IT Skills in Reading by Category

For the 6 months to 18 April 2014, IT contractor jobs across the Reading region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 6 (54.55%) MS Excel
2 1 (9.09%) MS PowerPoint
2 1 (9.09%) MS Office
Business Applications
1 5 (45.45%) Remedy ITSM
Communications & Networking
1 1 (9.09%) LAN
1 1 (9.09%) WAN
1 1 (9.09%) Ethernet
1 1 (9.09%) TCP/IP
1 1 (9.09%) VPN
1 1 (9.09%) Internet
General
1 4 (36.36%) Telecoms
2 2 (18.18%) Banking
3 1 (9.09%) Finance
Miscellaneous
1 4 (36.36%) Replication
2 1 (9.09%) Blackberry
Operating Systems
1 1 (9.09%) Windows
1 1 (9.09%) Windows XP
1 1 (9.09%) Mac OS X
1 1 (9.09%) Windows 7
Processes & Methodologies
1 7 (63.64%) ITIL
2 6 (54.55%) ITSM
3 4 (36.36%) Service Management
4 1 (9.09%) Incident Management
4 1 (9.09%) Software Distribution
Qualifications
1 6 (54.55%) ITIL Certification
2 5 (45.45%) HNC
2 5 (45.45%) Degree
Quality Assurance & Compliance
1 1 (9.09%) SLA
System Software
1 1 (9.09%) Microsoft App-V
1 1 (9.09%) Active Directory
1 1 (9.09%) VMware Infrastructure
Systems Management
1 1 (9.09%) Unicenter
1 1 (9.09%) SCCM
Vendors
1 8 (72.73%) Remedy
2 7 (63.64%) Microsoft
3 1 (9.09%) FrontRange
3 1 (9.09%) VMware
3 1 (9.09%) CA
3 1 (9.09%) Royalblue
3 1 (9.09%) HP
3 1 (9.09%) Citrix