The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 139 126 132
Rank change year-on-year
-13 +6
Permanent jobs requiring a Service Desk Analyst 15 20 10
As % of all permanent IT jobs located in Reading 0.61% 0.82% 0.46%
As % of the Job Titles category 0.66% 0.88% 0.49%
Number of salaries quoted 15 15 10
Average salary £19,700 £20,500 £24,000
Average salary % change year-on-year
-3.90% -14.58%
90% offered a salary of more than £18,700 £19,200 £19,250
10% offered a salary of more than £21,700 £30,000 £30,000
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2286 2266 2038
As % of all permanent IT jobs located in Reading 92.59% 93.25% 94.57%
Number of salaries quoted 1571 1689 1637
Average salary £47,500 £45,000 £41,500
Average salary % change year-on-year
+5.55% +8.43%
90% offered a salary of more than £25,000 £27,500 £27,500
10% offered a salary of more than £70,000 £65,000 £67,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Reading

Service Desk Analyst
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Reading region.

Service Desk Analyst Salary Trend in Reading

Service Desk Analyst
Top 30 Related IT Skills in Reading

For the 6 months to 28 April 2015, IT jobs across the Reading region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 18 (72.00%) ITIL
2 13 (52.00%) Microsoft
3 11 (44.00%) MS Office
4 10 (40.00%) Service Management
4 10 (40.00%) SLA
4 10 (40.00%) Finance
5 9 (36.00%) MS Excel
6 8 (32.00%) Windows
6 8 (32.00%) Incident Management
7 7 (28.00%) ITSM
7 7 (28.00%) Agresso
8 4 (16.00%) Active Directory
9 3 (12.00%) Citrix
9 3 (12.00%) Internet
9 3 (12.00%) Blackberry
9 3 (12.00%) Blackberry Enterprise Server
9 3 (12.00%) Windows 7
9 3 (12.00%) BYOD
10 2 (8.00%) MS PowerPoint
10 2 (8.00%) Windows Server 2008
10 2 (8.00%) Windows Server 2003
10 2 (8.00%) Windows Vista
10 2 (8.00%) MCP
10 2 (8.00%) Windows XP
11 1 (4.00%) LAN
11 1 (4.00%) WAN
11 1 (4.00%) CRM
11 1 (4.00%) HND
11 1 (4.00%) MCSE
11 1 (4.00%) MCSA

Service Desk Analyst
Top Related IT Skills in Reading by Category

For the 6 months to 28 April 2015, IT jobs across the Reading region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (12.00%) Blackberry Enterprise Server
Applications
1 11 (44.00%) MS Office
2 9 (36.00%) MS Excel
3 2 (8.00%) MS PowerPoint
Business Applications
1 7 (28.00%) Agresso
Cloud Services
1 1 (4.00%) Office 365
Communications & Networking
1 3 (12.00%) Internet
2 1 (4.00%) LAN
2 1 (4.00%) WAN
General
1 10 (40.00%) Finance
2 1 (4.00%) Retail
2 1 (4.00%) Telecoms
Miscellaneous
1 3 (12.00%) Blackberry
1 3 (12.00%) BYOD
2 1 (4.00%) Analytical Skills
Operating Systems
1 8 (32.00%) Windows
2 3 (12.00%) Windows 7
3 2 (8.00%) Windows XP
3 2 (8.00%) Windows Server 2003
3 2 (8.00%) Windows Vista
3 2 (8.00%) Windows Server 2008
Processes & Methodologies
1 18 (72.00%) ITIL
2 10 (40.00%) Service Management
3 8 (32.00%) Incident Management
4 7 (28.00%) ITSM
5 1 (4.00%) Knowledge Management
5 1 (4.00%) CRM
5 1 (4.00%) Time Management
Qualifications
1 2 (8.00%) MCP
2 1 (4.00%) HND
2 1 (4.00%) MCSE
2 1 (4.00%) MCSA
2 1 (4.00%) CCNA
2 1 (4.00%) Cisco Certification
2 1 (4.00%) Microsoft Certification
2 1 (4.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 10 (40.00%) SLA
System Software
1 4 (16.00%) Active Directory
Vendors
1 13 (52.00%) Microsoft
2 3 (12.00%) Citrix
3 1 (4.00%) Avaya
3 1 (4.00%) Cisco
Reading, Berkshire
Austin Fraser
Salary: £17000 - £20000 per annum
Posted: 3 days ago
Reading, Berkshire
Nigel Frank International Ltd
Posted: 6 days ago
Reading, Berkshire
Allied Worldwide
Salary: £20000 - £25000 per annum + Benefits
Posted: 13 days ago