The first table below looks at the demand for Service Management skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Reading region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 41 43 51
Rank change year-on-year
+2 +8
Contract jobs citing Service Management 28 33 35
As % of all contract IT jobs located in Reading 3.16% 3.55% 2.86%
As % of the Processes & Methodologies category 4.67% 5.06% 4.19%
Number of daily rates quoted 15 3 13
Average daily rate
Keep up to 90%
of your Daily Rate
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£425 £300 £370
Average daily rate % change year-on-year
+41.66% -18.91%
90% offered a daily rate of more than £375 £166 £326
10% offered a daily rate of more than £480 £460 £440
UK excluding London average daily rate £350 £350 £353
% change year-on-year
- -0.70%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £15.00 £13.68 £16.00
% change year-on-year
+9.68% -14.53%
Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
599 652 836
As % of all contract IT jobs located in Reading 67.68% 70.18% 68.36%
Number of daily rates quoted 276 283 310
Average daily rate £400 £400 £370
Average daily rate % change year-on-year
- +8.10%
90% offered a daily rate of more than £285 £225 £229
10% offered a daily rate of more than £550 £525 £513
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 9 14 9
Average hourly rate £17.07 £30.50 £14.50
Average hourly rate % change year-on-year
-44.03% +110.34%
90% offered a hourly rate of more than £15.00 £14.50 £13.50
10% offered a hourly rate of more than £22.00 £37.50 £38.30
UK excluding London average hourly rate £26.50 £31.00 £31.50
% change year-on-year
-14.51% -1.58%
Service Management
Berkshire

Service Management
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Reading

Service Management
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Reading region.

Service Management Daily Rate Trend in Reading

Service Management
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Reading region over the 3 months to 30 July 2014.

Service Management Daily Rate Histogram in Reading

Service Management
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Reading region.

Service Management Hourly Rate Trend in Reading

Service Management
Top 30 Related IT Skills in Reading

For the 6 months to 30 July 2014, IT contractor jobs across the Reading region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 41 (78.85%) ITIL
2 19 (36.54%) ITSM
3 18 (34.62%) Degree
3 18 (34.62%) Security Cleared
4 15 (28.85%) Project Management
5 13 (25.00%) SC Cleared
6 11 (21.15%) Microsoft
7 10 (19.23%) Windows
7 10 (19.23%) Service Delivery
8 9 (17.31%) Remedy
9 8 (15.38%) Microsoft Certification
9 8 (15.38%) Incident Management
9 8 (15.38%) Supplier Management
10 7 (13.46%) Telecoms
10 7 (13.46%) MCTS
10 7 (13.46%) MCITP
10 7 (13.46%) Remedy ITSM
10 7 (13.46%) PRINCE2
10 7 (13.46%) Active Directory
10 7 (13.46%) ITIL V3
11 6 (11.54%) Customer Engagement
11 6 (11.54%) Configuration Management
11 6 (11.54%) ITIL Certification
11 6 (11.54%) MS Excel
11 6 (11.54%) Replication
12 5 (9.62%) Time Management
12 5 (9.62%) DHCP
12 5 (9.62%) DNS
12 5 (9.62%) BMC
12 5 (9.62%) Change Management

Service Management
Top Related IT Skills in Reading by Category

For the 6 months to 30 July 2014, IT contractor jobs across the Reading region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (5.77%) SharePoint
2 1 (1.92%) TIBCO EMS
2 1 (1.92%) MS Exchange
2 1 (1.92%) BizTalk Server
2 1 (1.92%) Lync
2 1 (1.92%) Exchange Server 2010
2 1 (1.92%) Exchange Server 2013
Applications
1 6 (11.54%) MS Excel
2 3 (5.77%) MS Visio
2 3 (5.77%) MS Office
3 2 (3.85%) MS Project
4 1 (1.92%) MS PowerPoint
4 1 (1.92%) Spreadsheet
Business Applications
1 7 (13.46%) Remedy ITSM
2 1 (1.92%) Remedy AR System
2 1 (1.92%) BusinessWorks
Cloud Services
1 3 (5.77%) Microsoft Azure
2 2 (3.85%) Office 365
2 2 (3.85%) Cloud Computing
Communications & Networking
1 5 (9.62%) DHCP
1 5 (9.62%) DNS
2 4 (7.69%) Internet
2 4 (7.69%) Firewall
3 2 (3.85%) Radio Access Network
3 2 (3.85%) TCP/IP
3 2 (3.85%) LAN
3 2 (3.85%) WAN
4 1 (1.92%) Intranet
4 1 (1.92%) DMZ
4 1 (1.92%) Extranet
4 1 (1.92%) DSL
4 1 (1.92%) PuTTY
4 1 (1.92%) WinSCP
Development Applications
1 2 (3.85%) TestDirector
2 1 (1.92%) StarTeam
2 1 (1.92%) Toad
2 1 (1.92%) PVCS
2 1 (1.92%) MSI
General
1 7 (13.46%) Telecoms
2 4 (7.69%) Front Office
3 3 (5.77%) Banking
4 2 (3.85%) Finance
Job Titles
1 11 (21.15%) Consultant
2 7 (13.46%) Project Manager
2 7 (13.46%) Management Consultant
3 5 (9.62%) Service Management Consultant
4 4 (7.69%) Technical Manager
4 4 (7.69%) Service Manager
5 3 (5.77%) Field Engineer
5 3 (5.77%) Incident Manager
5 3 (5.77%) Technical Project Manager
6 2 (3.85%) Test Leader
6 2 (3.85%) Analyst
6 2 (3.85%) Support Engineer
6 2 (3.85%) Support Consultant
6 2 (3.85%) ITSM Consultant
6 2 (3.85%) Head of Service Management
6 2 (3.85%) Remedy Consultant
6 2 (3.85%) Delivery Manager
6 2 (3.85%) Services Delivery Manager
7 1 (1.92%) Infrastructure Engineer
7 1 (1.92%) Migration Consultant
Libraries, Frameworks & Software Standards
1 2 (3.85%) XML
2 1 (1.92%) Application Packaging
2 1 (1.92%) .NET
Miscellaneous
1 6 (11.54%) Replication
2 3 (5.77%) Clustering
2 3 (5.77%) Physics
2 3 (5.77%) Computer Science
2 3 (5.77%) CMDB
3 1 (1.92%) Management Information System
3 1 (1.92%) Statistics
3 1 (1.92%) Enterprise Software
Operating Systems
1 10 (19.23%) Windows
2 3 (5.77%) Windows Server 2008
3 2 (3.85%) Windows Server 2012
3 2 (3.85%) Windows Server 2003
4 1 (1.92%) UNIX
4 1 (1.92%) Windows 8
4 1 (1.92%) Windows 7
Processes & Methodologies
1 41 (78.85%) ITIL
2 19 (36.54%) ITSM
3 15 (28.85%) Project Management
4 10 (19.23%) Service Delivery
5 8 (15.38%) Incident Management
5 8 (15.38%) Supplier Management
6 7 (13.46%) PRINCE2
6 7 (13.46%) ITIL V3
7 6 (11.54%) Customer Engagement
7 6 (11.54%) Configuration Management
8 5 (9.62%) Time Management
8 5 (9.62%) Change Management
9 4 (7.69%) Problem Management
9 4 (7.69%) Migration
10 3 (5.77%) Disaster Recovery
11 2 (3.85%) Continuous Improvement
11 2 (3.85%) Change Control
11 2 (3.85%) Knowledge Management
12 1 (1.92%) Workflow
12 1 (1.92%) Stakeholder Management
Programming Languages
1 3 (5.77%) PowerShell
1 3 (5.77%) SQL
2 1 (1.92%) VBScript
2 1 (1.92%) C#
2 1 (1.92%) Shell Script
Qualifications
1 18 (34.62%) Degree
1 18 (34.62%) Security Cleared
2 13 (25.00%) SC Cleared
3 8 (15.38%) Microsoft Certification
4 7 (13.46%) MCTS
4 7 (13.46%) MCITP
5 6 (11.54%) ITIL Certification
6 4 (7.69%) PMP
6 4 (7.69%) PMI Certification
7 2 (3.85%) BC Cleared
7 2 (3.85%) DV Cleared
7 2 (3.85%) Cisco Certification
7 2 (3.85%) HNC
7 2 (3.85%) CCNA
8 1 (1.92%) MCSE
8 1 (1.92%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (5.77%) ISO/IEC 27001
1 3 (5.77%) SLA
1 3 (5.77%) ISO 9001
2 1 (1.92%) COBIT
System Software
1 7 (13.46%) Active Directory
2 1 (1.92%) Microsoft App-V
2 1 (1.92%) Hyper-V
2 1 (1.92%) Terminal Services
Systems Management
1 3 (5.77%) Forefront Identity Manager
2 2 (3.85%) WSUS
3 1 (1.92%) SCCM
3 1 (1.92%) SCOM
3 1 (1.92%) WMI
Vendors
1 11 (21.15%) Microsoft
2 9 (17.31%) Remedy
3 5 (9.62%) BMC
4 3 (5.77%) ServiceNow
5 2 (3.85%) HP
5 2 (3.85%) Oracle
5 2 (3.85%) SAP
5 2 (3.85%) Cisco
6 1 (1.92%) FrontRange
6 1 (1.92%) Business Objects
6 1 (1.92%) PeopleSoft
6 1 (1.92%) Borland
6 1 (1.92%) TIBCO