The table below looks at the statistics for Service Management skills in IT contracts advertised for the Reading region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 4 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
4 May 2016
Same period 2015 Same period 2014
Service Management
Rank 33 47 49
Rank change year-on-year
+14 +2
Contract jobs citing Service Management 52 29 24
As % of all contract IT jobs located in Reading 5.08% 3.00% 2.31%
As % of the Processes & Methodologies category 6.57% 4.17% 2.99%
Number of daily rates quoted 20 9 6
Median daily rate £438 £400 £447
Median daily rate % change year-on-year
+9.37% -10.51%
90% offered a daily rate of more than £361 £254 £419
10% offered a daily rate of more than £553 £425 £473
UK excluding London median daily rate £400 £350 £350
% change year-on-year
+14.28% -
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £14.50 £13.35 £19.50
% change year-on-year
+8.61% -31.53%
Service Management
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
791 696 802
As % of all contract IT jobs located in Reading 77.25% 71.98% 77.04%
Number of daily rates quoted 454 370 402
Median daily rate £413 £400 £400
Median daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £265 £260 £225
10% offered a daily rate of more than £525 £500 £500
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 13 18 14
Median hourly rate £19.61 £22.50 £20.50
Median hourly rate % change year-on-year
-12.84% +9.75%
90% offered a hourly rate of more than £9.30 £18.55 £15.75
10% offered a hourly rate of more than £25.47 £38.50 £22.50
UK excluding London median hourly rate £36.00 £30.50 £31.00
% change year-on-year
+18.03% -1.61%

Service Management
Jobs Demand Trend in Reading

The demand trend of contract jobs across the Reading region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Reading

Service Management
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Reading region.

Service Management Daily Rate Trend in Reading

Service Management
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Reading region over the 3 months to 4 May 2016.

Service Management Daily Rate Histogram in Reading

Service Management
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Reading region.

Service Management Hourly Rate Trend in Reading

Service Management
Top 30 Related IT Skills in Reading

For the 6 months to 4 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Reading region with a requirement for Service Management.

1 85 (82.52%) ITIL
2 43 (41.75%) SLA
3 38 (36.89%) Incident Management
4 37 (35.92%) Ticket Management
5 35 (33.98%) Degree
6 31 (30.10%) Microsoft Certification
6 31 (30.10%) Front Office
7 30 (29.13%) Customer Engagement
8 27 (26.21%) MCTS
8 27 (26.21%) MCITP
8 27 (26.21%) CRM
9 25 (24.27%) Microsoft
10 24 (23.30%) Windows
11 21 (20.39%) DNS
11 21 (20.39%) Telecoms
11 21 (20.39%) Billing
12 19 (18.45%) Problem Management
13 17 (16.50%) Microsoft Azure
13 17 (16.50%) Active Directory
13 17 (16.50%) SQL
14 16 (15.53%) Huawei
15 15 (14.56%) MS Excel
16 14 (13.59%) Continuous Improvement
17 13 (12.62%) Service Delivery
18 12 (11.65%) DHCP
19 11 (10.68%) PowerShell
20 10 (9.71%) eTOM
21 9 (8.74%) Process Improvement
21 9 (8.74%) Office 365
21 9 (8.74%) IIS

Service Management
Top Related IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (8.74%) IIS
2 6 (5.83%) CMS
3 3 (2.91%) SharePoint
4 1 (0.97%) MS Exchange
4 1 (0.97%) SharePoint Server
4 1 (0.97%) Skype for Business
Applications
1 15 (14.56%) MS Excel
2 7 (6.80%) MS Office
Cloud Services
1 17 (16.50%) Microsoft Azure
2 9 (8.74%) Office 365
3 3 (2.91%) Azure Active Directory
Communications & Networking
1 21 (20.39%) DNS
2 12 (11.65%) DHCP
3 8 (7.77%) 3G
3 8 (7.77%) 4G
4 6 (5.83%) VPN
5 5 (4.85%) TCP/IP
6 4 (3.88%) Firewall
7 3 (2.91%) Bluetooth
7 3 (2.91%) Broadband
7 3 (2.91%) HTTP
7 3 (2.91%) IPsec
7 3 (2.91%) IPv4
7 3 (2.91%) IPv6
7 3 (2.91%) SSL
7 3 (2.91%) Wi-Fi
7 3 (2.91%) WiMAX
7 3 (2.91%) Wireless
7 3 (2.91%) Wireshark
8 2 (1.94%) LAN
8 2 (1.94%) Network Security
Database & Business Intelligence
1 8 (7.77%) SQL Server
2 6 (5.83%) Data Warehouse
3 4 (3.88%) SQL Server Analysis Services
3 4 (3.88%) SQL Server Reporting Services
4 3 (2.91%) Microsoft Analysis Services
4 3 (2.91%) NoSQL
4 3 (2.91%) SQL Server Integration Services
5 2 (1.94%) Azure SQL Database
5 2 (1.94%) Data Mining
5 2 (1.94%) Power BI
5 2 (1.94%) QlikView
6 1 (0.97%) Big Data
6 1 (0.97%) Hadoop
6 1 (0.97%) Oracle Database
6 1 (0.97%) Relational Database
Development Applications
1 5 (4.85%) Visual Studio
2 3 (2.91%) Fiddler
3 2 (1.94%) Team Foundation Server
General
1 31 (30.10%) Front Office
2 21 (20.39%) Billing
2 21 (20.39%) Telecoms
3 5 (4.85%) Finance
4 3 (2.91%) Back Office
5 2 (1.94%) Banking
6 1 (0.97%) Investment Banking
6 1 (0.97%) Law
6 1 (0.97%) Legal
6 1 (0.97%) Marketing
Job Titles
1 32 (31.07%) Incident Manager
2 20 (19.42%) Field Engineer
3 12 (11.65%) Consultant
3 12 (11.65%) ICT Manager
4 9 (8.74%) Problem Manager
4 9 (8.74%) Telecoms Manager
5 7 (6.80%) Architect
5 7 (6.80%) Microsoft Consultant
5 7 (6.80%) Support Engineer
6 6 (5.83%) Service Desk Engineer
7 5 (4.85%) Core Network Engineer
7 5 (4.85%) Network Engineer
7 5 (4.85%) Technical Consultant
7 5 (4.85%) Transition Manager
8 4 (3.88%) Development Engineer
8 4 (3.88%) Field Support Engineer
8 4 (3.88%) Service Manager
8 4 (3.88%) Service Transition Manager
8 4 (3.88%) Solutions Architect
9 3 (2.91%) Windows Consultant
Libraries, Frameworks & Software Standards
1 8 (7.77%) .NET
2 4 (3.88%) XML
3 3 (2.91%) 802.1X
3 3 (2.91%) ADO.NET
3 3 (2.91%) Ajax
3 3 (2.91%) ASP.NET
3 3 (2.91%) FastCGI
3 3 (2.91%) LINQ
3 3 (2.91%) REST
3 3 (2.91%) RSS
3 3 (2.91%) WCF
3 3 (2.91%) Windows Identity Foundation
3 3 (2.91%) WPF
4 2 (1.94%) DCOM
5 1 (0.97%) CGI
5 1 (0.97%) CSS
Miscellaneous
1 7 (6.80%) Clustering
2 4 (3.88%) CMDB
2 4 (3.88%) Management Information System
2 4 (3.88%) Performance Metrics
3 3 (2.91%) Client/Server
3 3 (2.91%) Data Centre
4 2 (1.94%) BYOD
4 2 (1.94%) PKI
4 2 (1.94%) Replication
5 1 (0.97%) Driving Licence
5 1 (0.97%) Grid Computing
5 1 (0.97%) Private Cloud
5 1 (0.97%) Public Cloud
Operating Systems
1 24 (23.30%) Windows
2 8 (7.77%) Windows Server
3 1 (0.97%) AIX
3 1 (0.97%) Linux
3 1 (0.97%) Solaris
3 1 (0.97%) Unix
3 1 (0.97%) Windows 10
3 1 (0.97%) Windows Server 2008
3 1 (0.97%) Windows Server 2012
Processes & Methodologies
1 85 (82.52%) ITIL
2 38 (36.89%) Incident Management
3 37 (35.92%) Ticket Management
4 30 (29.13%) Customer Engagement
5 27 (26.21%) CRM
6 19 (18.45%) Problem Management
7 14 (13.59%) Continuous Improvement
8 13 (12.62%) Service Delivery
9 10 (9.71%) eTOM
10 9 (8.74%) Process Improvement
11 7 (6.80%) Project Management
12 6 (5.83%) High Availability
12 6 (5.83%) ITIL V3
12 6 (5.83%) ITSM
13 5 (4.85%) Agile Software Development
14 4 (3.88%) Business Intelligence
14 4 (3.88%) Configuration Management
14 4 (3.88%) Performance Tuning
14 4 (3.88%) Service Design
15 3 (2.91%) Performance Optimisation
Programming Languages
1 17 (16.50%) SQL
2 11 (10.68%) PowerShell
3 8 (7.77%) T-SQL
4 6 (5.83%) VBScript
5 5 (4.85%) C#
6 3 (2.91%) Java
6 3 (2.91%) JavaScript
6 3 (2.91%) PHP
6 3 (2.91%) Python
6 3 (2.91%) Ruby
7 2 (1.94%) VB.NET
Qualifications
1 35 (33.98%) Degree
2 31 (30.10%) Microsoft Certification
3 27 (26.21%) MCITP
3 27 (26.21%) MCTS
4 5 (4.85%) ITIL Certification
5 3 (2.91%) SC Cleared
5 3 (2.91%) Security Cleared
6 2 (1.94%) MCSD
7 1 (0.97%) CCAA
7 1 (0.97%) CCENT
7 1 (0.97%) Citrix Certification
7 1 (0.97%) ISEB
7 1 (0.97%) ISTQB Foundation Certification
7 1 (0.97%) MCSA
Quality Assurance & Compliance
1 43 (41.75%) SLA
2 1 (0.97%) Data Quality
2 1 (0.97%) QA
2 1 (0.97%) Sarbanes-Oxley
System Software
1 17 (16.50%) Active Directory
2 4 (3.88%) BitLocker
2 4 (3.88%) Terminal Server
3 3 (2.91%) Hyper-V
3 3 (2.91%) UAG
Systems Management
1 6 (5.83%) SCCM
2 5 (4.85%) WMI
2 5 (4.85%) WSUS
3 4 (3.88%) Forefront Identity Manager
3 4 (3.88%) SCOM
4 3 (2.91%) SCVMM
4 3 (2.91%) Windows Intune
5 1 (0.97%) HP Data Protector
5 1 (0.97%) HP Operations Orchestration
Vendors
1 25 (24.27%) Microsoft
2 16 (15.53%) Huawei
3 5 (4.85%) Citrix
4 4 (3.88%) Oracle
4 4 (3.88%) ServiceNow
5 2 (1.94%) Vertica
5 2 (1.94%) VMware
6 1 (0.97%) Alcatel-Lucent
6 1 (0.97%) BMC
6 1 (0.97%) BT
6 1 (0.97%) CheckPoint
6 1 (0.97%) Cisco
6 1 (0.97%) Ericsson
6 1 (0.97%) HP
6 1 (0.97%) IBM
6 1 (0.97%) NetApp
6 1 (0.97%) Nokia
6 1 (0.97%) Progress
6 1 (0.97%) Salesforce.com
6 1 (0.97%) Symantec