The table below looks at the statistics for Service Management skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
Service Management
Rank 33 41 44
Rank change year-on-year
+8 +3
Contract jobs citing Service Management 43 28 33
As % of all contract IT jobs located in Reading 4.59% 3.18% 3.56%
As % of the Processes & Methodologies category 6.38% 4.56% 5.00%
Number of daily rates quoted 11 14 3
Average daily rate
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£325 £425 £300
Average daily rate % change year-on-year
-23.52% +41.66%
90% offered a daily rate of more than £220 £383 £166
10% offered a daily rate of more than £475 £485 £460
UK excluding London average daily rate £376 £350 £350
% change year-on-year
+7.50% -
Number of hourly rates quoted 2 0 0
Average hourly rate £37.09 - -
UK excluding London average hourly rate £18.00 £15.00 £13.68
% change year-on-year
+20.00% +9.68%
Service Management
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
674 614 660
As % of all contract IT jobs located in Reading 71.93% 69.69% 71.20%
Number of daily rates quoted 401 281 289
Average daily rate £400 £400 £400
90% offered a daily rate of more than £288 £280 £220
10% offered a daily rate of more than £558 £550 £525
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 22 9 14
Average hourly rate £21.55 £18.04 £30.50
Average hourly rate % change year-on-year
+19.48% -40.86%
90% offered a hourly rate of more than £14.30 £15.15 £21.18
10% offered a hourly rate of more than £41.03 £22.00 £37.50
UK excluding London average hourly rate £30.52 £26.50 £31.00
% change year-on-year
+15.16% -14.51%

Service Management
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Reading

Service Management
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Reading region.

Service Management Daily Rate Trend in Reading

Service Management
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Reading region over the 3 months to 3 August 2015.

Service Management Daily Rate Histogram in Reading

Service Management
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Reading region.

Service Management Hourly Rate Trend in Reading

Service Management
Top 30 Related IT Skills in Reading

For the 6 months to 3 August 2015, IT contractor jobs across the Reading region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 38 (52.78%) ITIL
2 24 (33.33%) Incident Management
3 17 (23.61%) Degree
3 17 (23.61%) Telecoms
4 15 (20.83%) CRM
4 15 (20.83%) SLA
5 12 (16.67%) Microsoft
5 12 (16.67%) Management Information System
5 12 (16.67%) Project Management
5 12 (16.67%) Huawei
6 11 (15.28%) CMS
7 10 (13.89%) Service Delivery
7 10 (13.89%) VoIP
8 9 (12.50%) MS Office
8 9 (12.50%) Oracle
8 9 (12.50%) HP
8 9 (12.50%) eTOM
9 8 (11.11%) Disaster Recovery
9 8 (11.11%) Front Office
9 8 (11.11%) Workflow
9 8 (11.11%) SQL
10 7 (9.72%) MS Excel
10 7 (9.72%) Cisco Certification
10 7 (9.72%) ITSM
10 7 (9.72%) Software Architecture
10 7 (9.72%) Analytics
10 7 (9.72%) Analytical Skills
11 6 (8.33%) MS PowerPoint
11 6 (8.33%) Computer Science
11 6 (8.33%) Active Directory

Service Management
Top Related IT Skills in Reading by Category

For the 6 months to 3 August 2015, IT contractor jobs across the Reading region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 11 (15.28%) CMS
2 2 (2.78%) GroupWise
2 2 (2.78%) IIS
2 2 (2.78%) IBM Notes
2 2 (2.78%) SharePoint
2 2 (2.78%) MS Exchange
2 2 (2.78%) Office Communications Server
3 1 (1.39%) WebSphere Portal
3 1 (1.39%) Lync
3 1 (1.39%) WebLogic Portal
3 1 (1.39%) WebLogic
3 1 (1.39%) WebSphere
Applications
1 9 (12.50%) MS Office
2 7 (9.72%) MS Excel
3 6 (8.33%) MS PowerPoint
Business Applications
1 3 (4.17%) assyst
1 3 (4.17%) Remedy ITSM
2 1 (1.39%) Dynamics CRM
Cloud Services
1 3 (4.17%) Microsoft Azure
2 2 (2.78%) SaaS
2 2 (2.78%) Office 365
2 2 (2.78%) Cloud Computing
Communications & Networking
1 10 (13.89%) VoIP
2 6 (8.33%) Broadband
3 5 (6.94%) LAN
3 5 (6.94%) WAN
3 5 (6.94%) DNS
3 5 (6.94%) SAN
3 5 (6.94%) Firewall
4 4 (5.56%) DSLAM
4 4 (5.56%) Ethernet
4 4 (5.56%) PPP
4 4 (5.56%) VPN
4 4 (5.56%) ATM
4 4 (5.56%) xDSL
5 2 (2.78%) POP3
5 2 (2.78%) SMTP
5 2 (2.78%) DHCP
5 2 (2.78%) IP Telephony
5 2 (2.78%) Cisco IPT
5 2 (2.78%) IMAP
6 1 (1.39%) Network Security
Database & Business Intelligence
1 1 (1.39%) Data Warehouse
1 1 (1.39%) Data Mining
1 1 (1.39%) Hadoop
Development Applications
1 4 (5.56%) Oracle Forms
General
1 17 (23.61%) Telecoms
2 8 (11.11%) Front Office
3 5 (6.94%) Billing
3 5 (6.94%) Spanish Language
4 3 (4.17%) Multimedia
5 1 (1.39%) Marketing
5 1 (1.39%) Back Office
5 1 (1.39%) Legal
5 1 (1.39%) Retail
Job Titles
1 10 (13.89%) Incident Manager
2 9 (12.50%) Architect
2 9 (12.50%) Service Desk Engineer
3 7 (9.72%) Analyst
4 6 (8.33%) Project Manager
4 6 (8.33%) Service Analyst
4 6 (8.33%) Developer
5 5 (6.94%) Lead Developer
6 4 (5.56%) Field Engineer
6 4 (5.56%) Management Consultant
6 4 (5.56%) Consultant
6 4 (5.56%) Service Management Consultant
6 4 (5.56%) Oracle Consultant
6 4 (5.56%) Report Manager
7 3 (4.17%) Lead Architect
7 3 (4.17%) Infrastructure Architect
7 3 (4.17%) Coordinator
8 2 (2.78%) Support Engineer
8 2 (2.78%) Team Leader
8 2 (2.78%) Service Manager
Libraries, Frameworks & Software Standards
1 5 (6.94%) HTML
1 5 (6.94%) SOAP
1 5 (6.94%) HTML5
1 5 (6.94%) REST
2 1 (1.39%) WebCenter
Miscellaneous
1 12 (16.67%) Management Information System
2 7 (9.72%) Analytical Skills
3 6 (8.33%) Computer Science
4 5 (6.94%) Clustering
5 2 (2.78%) Replication
6 1 (1.39%) Economics
6 1 (1.39%) Taxonomies
6 1 (1.39%) User Experience
6 1 (1.39%) Distributed Denial-of-Service
Operating Systems
1 6 (8.33%) Linux
1 6 (8.33%) UNIX
1 6 (8.33%) Windows
2 4 (5.56%) Solaris
3 2 (2.78%) Windows Server 2003
4 1 (1.39%) Windows 7
4 1 (1.39%) Windows 8
Processes & Methodologies
1 38 (52.78%) ITIL
2 24 (33.33%) Incident Management
3 15 (20.83%) CRM
4 12 (16.67%) Project Management
5 10 (13.89%) Service Delivery
6 9 (12.50%) eTOM
7 8 (11.11%) Disaster Recovery
7 8 (11.11%) Workflow
8 7 (9.72%) ITSM
8 7 (9.72%) Software Architecture
8 7 (9.72%) Analytics
9 5 (6.94%) Problem Management
9 5 (6.94%) OO
9 5 (6.94%) ERP
9 5 (6.94%) Data Modelling
9 5 (6.94%) SOA
9 5 (6.94%) Data Management
9 5 (6.94%) Customer Engagement
10 4 (5.56%) Stakeholder Management
11 3 (4.17%) Change Management
Programming Languages
1 8 (11.11%) SQL
2 5 (6.94%) JavaScript
3 4 (5.56%) Java
4 2 (2.78%) XQuery
5 1 (1.39%) Bash Shell
5 1 (1.39%) Perl
Qualifications
1 17 (23.61%) Degree
2 7 (9.72%) Cisco Certification
3 5 (6.94%) Microsoft Certification
3 5 (6.94%) MCTS
3 5 (6.94%) MCITP
3 5 (6.94%) Security Cleared
4 4 (5.56%) SCSA
4 4 (5.56%) Sun Certification
4 4 (5.56%) CCNP
4 4 (5.56%) CCNA
5 3 (4.17%) ITIL Certification
5 3 (4.17%) DV Cleared
6 2 (2.78%) ISTQB
6 2 (2.78%) ISEB
6 2 (2.78%) ISTQB Foundation Certification
7 1 (1.39%) CRISC
7 1 (1.39%) CISSP
7 1 (1.39%) CISA
7 1 (1.39%) CISM
7 1 (1.39%) GSEC
Quality Assurance & Compliance
1 15 (20.83%) SLA
2 2 (2.78%) QA
3 1 (1.39%) Sarbanes-Oxley
System Software
1 6 (8.33%) Active Directory
Systems Management
1 3 (4.17%) Netcool
1 3 (4.17%) SCOM
2 2 (2.78%) Forefront Identity Manager
3 1 (1.39%) SCCM
Vendors
1 12 (16.67%) Microsoft
1 12 (16.67%) Huawei
2 9 (12.50%) Oracle
2 9 (12.50%) HP
3 5 (6.94%) EMC
3 5 (6.94%) SAP
4 4 (5.56%) Cisco
4 4 (5.56%) IBM
4 4 (5.56%) Veritas
4 4 (5.56%) Remedy
4 4 (5.56%) Sun
5 2 (2.78%) ServiceNow
5 2 (2.78%) LANDesk
5 2 (2.78%) Lotus
5 2 (2.78%) Novell
6 1 (1.39%) Peregrine
6 1 (1.39%) Adobe
6 1 (1.39%) Red Hat
6 1 (1.39%) TIBCO
6 1 (1.39%) Symantec
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £30.90 - £43.28 per hour
Posted: 4 days ago