The table below looks at the statistics for Service Management skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 37 43 56
Rank change year-on-year
+6 +13
Contract jobs citing Service Management 28 35 30
As % of all contract IT jobs located in Reading 3.25% 3.48% 2.39%
As % of the Processes & Methodologies category 4.81% 4.74% 3.55%
Number of daily rates quoted 19 5 13
Average daily rate
Keep up to 90%
of your Daily Rate
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£425 £300 £360
Average daily rate % change year-on-year
+41.66% -16.66%
90% offered a daily rate of more than £375 £283 £207
10% offered a daily rate of more than £460 £500 £394
UK excluding London average daily rate £350 £350 £360
% change year-on-year
- -2.77%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
582 739 846
As % of all contract IT jobs located in Reading 67.52% 73.53% 67.52%
Number of daily rates quoted 298 344 268
Average daily rate £400 £375 £368
Average daily rate % change year-on-year
+6.66% +2.04%
90% offered a daily rate of more than £290 £218 £225
10% offered a daily rate of more than £575 £500 £500
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 10 20 9
Average hourly rate £19.00 £25.00 £20.00
Average hourly rate % change year-on-year
-24.00% +25.00%
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Service Management
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Reading

Service Management
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Reading region.

Service Management Daily Rate Trend in Reading

Service Management
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Reading region over the 3 months to 28 August 2014.

Service Management Daily Rate Histogram in Reading

Service Management
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Reading region.

Service Management Hourly Rate Trend in Reading

Service Management
Top 30 Related IT Skills in Reading

For the 6 months to 28 August 2014, IT contractor jobs across the Reading region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 42 (85.71%) ITIL
2 21 (42.86%) Degree
3 16 (32.65%) Project Management
4 14 (28.57%) ITSM
5 13 (26.53%) Microsoft Certification
5 13 (26.53%) Windows
5 13 (26.53%) Security Cleared
6 12 (24.49%) Microsoft
7 11 (22.45%) Service Delivery
8 10 (20.41%) MCTS
8 10 (20.41%) MCITP
8 10 (20.41%) Active Directory
9 9 (18.37%) PRINCE2
9 9 (18.37%) Supplier Management
9 9 (18.37%) Customer Engagement
10 8 (16.33%) SC Cleared
10 8 (16.33%) Internet
11 7 (14.29%) DNS
11 7 (14.29%) Time Management
12 6 (12.24%) PMP
12 6 (12.24%) PMI Certification
12 6 (12.24%) Remedy
12 6 (12.24%) SQL
12 6 (12.24%) Telecoms
12 6 (12.24%) Firewall
13 5 (10.20%) ISO/IEC 27001
13 5 (10.20%) MS Office
13 5 (10.20%) MS Visio
13 5 (10.20%) SharePoint
13 5 (10.20%) ISO 9001

Service Management
Top Related IT Skills in Reading by Category

For the 6 months to 28 August 2014, IT contractor jobs across the Reading region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (10.20%) SharePoint
2 4 (8.16%) MS Exchange
3 3 (6.12%) IIS
3 3 (6.12%) Lync
3 3 (6.12%) Exchange Server 2010
3 3 (6.12%) Exchange Server 2013
4 2 (4.08%) BizTalk Server
5 1 (2.04%) GroupWise
5 1 (2.04%) TIBCO EMS
5 1 (2.04%) IBM Notes
Applications
1 5 (10.20%) MS Office
1 5 (10.20%) MS Visio
2 4 (8.16%) MS Excel
3 1 (2.04%) MS PowerPoint
3 1 (2.04%) MS Project
Business Applications
1 4 (8.16%) Remedy ITSM
2 1 (2.04%) Remedy AR System
2 1 (2.04%) BusinessWorks
Cloud Services
1 4 (8.16%) Microsoft Azure
2 2 (4.08%) Office 365
2 2 (4.08%) Cloud Computing
Communications & Networking
1 8 (16.33%) Internet
2 7 (14.29%) DNS
3 6 (12.24%) Firewall
4 5 (10.20%) DHCP
5 3 (6.12%) DMZ
6 2 (4.08%) Radio Access Network
6 2 (4.08%) TCP/IP
6 2 (4.08%) LAN
6 2 (4.08%) WAN
7 1 (2.04%) POP3
7 1 (2.04%) SMTP
7 1 (2.04%) HTTP
7 1 (2.04%) SSL
7 1 (2.04%) SAN
7 1 (2.04%) IMAP
7 1 (2.04%) Wireshark
7 1 (2.04%) 4G
7 1 (2.04%) Extranet
7 1 (2.04%) 3G
7 1 (2.04%) DSL
Database & Business Intelligence
1 1 (2.04%) SQL Server
Development Applications
1 2 (4.08%) TestDirector
2 1 (2.04%) MSI
2 1 (2.04%) StarTeam
2 1 (2.04%) Fiddler
2 1 (2.04%) Visual Studio
2 1 (2.04%) PVCS
2 1 (2.04%) Toad
General
1 6 (12.24%) Telecoms
2 4 (8.16%) Front Office
3 2 (4.08%) Finance
4 1 (2.04%) Banking
4 1 (2.04%) Back Office
Job Titles
1 10 (20.41%) Consultant
2 9 (18.37%) Project Manager
3 7 (14.29%) Management Consultant
4 6 (12.24%) Support Engineer
5 5 (10.20%) Technical Project Manager
5 5 (10.20%) Technical Manager
5 5 (10.20%) Service Management Consultant
6 3 (6.12%) Field Engineer
7 2 (4.08%) Service Manager
7 2 (4.08%) Transition Manager
7 2 (4.08%) Incident Manager
7 2 (4.08%) Remedy Consultant
7 2 (4.08%) ITSM Consultant
7 2 (4.08%) Head of Service Management
7 2 (4.08%) Test Leader
7 2 (4.08%) Support Consultant
8 1 (2.04%) Software Asset Manager
8 1 (2.04%) Service Transition Manager
8 1 (2.04%) Escalation Engineer
8 1 (2.04%) Security Project Manager
Libraries, Frameworks & Software Standards
1 3 (6.12%) .NET
2 2 (4.08%) XML
3 1 (2.04%) Ajax
3 1 (2.04%) .NET Framework
3 1 (2.04%) Application Packaging
3 1 (2.04%) WCF
3 1 (2.04%) Silverlight
3 1 (2.04%) LINQ
3 1 (2.04%) REST
3 1 (2.04%) Windows Identity Foundation
3 1 (2.04%) FastCGI
3 1 (2.04%) ADO.NET
3 1 (2.04%) ASP.NET
Miscellaneous
1 4 (8.16%) Replication
1 4 (8.16%) Clustering
2 3 (6.12%) CMDB
3 2 (4.08%) Physics
3 2 (4.08%) Computer Science
4 1 (2.04%) Blog
4 1 (2.04%) Enterprise Software
4 1 (2.04%) Statistics
4 1 (2.04%) Client/Server
4 1 (2.04%) Management Information System
Operating Systems
1 13 (26.53%) Windows
2 3 (6.12%) Windows Server 2008
3 2 (4.08%) Windows Server 2003
3 2 (4.08%) Windows Server 2012
4 1 (2.04%) UNIX
4 1 (2.04%) Windows 7
4 1 (2.04%) Windows 8
Processes & Methodologies
1 42 (85.71%) ITIL
2 16 (32.65%) Project Management
3 14 (28.57%) ITSM
4 11 (22.45%) Service Delivery
5 9 (18.37%) PRINCE2
5 9 (18.37%) Supplier Management
5 9 (18.37%) Customer Engagement
6 7 (14.29%) Time Management
7 5 (10.20%) ITIL V3
8 4 (8.16%) Disaster Recovery
8 4 (8.16%) Migration
8 4 (8.16%) Incident Management
8 4 (8.16%) Problem Management
8 4 (8.16%) Configuration Management
9 3 (6.12%) Change Management
9 3 (6.12%) Continuous Improvement
10 2 (4.08%) Change Control
10 2 (4.08%) Knowledge Management
11 1 (2.04%) Scrum
11 1 (2.04%) Asset Management
Programming Languages
1 6 (12.24%) SQL
2 5 (10.20%) PowerShell
3 2 (4.08%) C#
4 1 (2.04%) C++
4 1 (2.04%) Java
4 1 (2.04%) JavaScript
4 1 (2.04%) PHP
4 1 (2.04%) T-SQL
4 1 (2.04%) VBScript
4 1 (2.04%) Python
4 1 (2.04%) Shell Script
4 1 (2.04%) Ruby
Qualifications
1 21 (42.86%) Degree
2 13 (26.53%) Security Cleared
2 13 (26.53%) Microsoft Certification
3 10 (20.41%) MCTS
3 10 (20.41%) MCITP
4 8 (16.33%) SC Cleared
5 6 (12.24%) PMP
5 6 (12.24%) PMI Certification
6 5 (10.20%) ITIL Certification
7 3 (6.12%) MCSE
8 2 (4.08%) CCNA
8 2 (4.08%) Cisco Certification
8 2 (4.08%) BC Cleared
8 2 (4.08%) DV Cleared
9 1 (2.04%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (10.20%) ISO 9001
1 5 (10.20%) ISO/IEC 27001
2 1 (2.04%) COBIT
2 1 (2.04%) SLA
System Software
1 10 (20.41%) Active Directory
2 1 (2.04%) Terminal Services
2 1 (2.04%) Microsoft App-V
2 1 (2.04%) Hyper-V
Systems Management
1 3 (6.12%) Forefront Identity Manager
2 2 (4.08%) WSUS
3 1 (2.04%) SCCM
3 1 (2.04%) SCOM
3 1 (2.04%) WMI
Vendors
1 12 (24.49%) Microsoft
2 6 (12.24%) Remedy
3 4 (8.16%) BMC
4 3 (6.12%) ServiceNow
5 2 (4.08%) Cisco
5 2 (4.08%) HP
5 2 (4.08%) Oracle
6 1 (2.04%) Business Objects
6 1 (2.04%) PeopleSoft
6 1 (2.04%) SAP
6 1 (2.04%) Novell
6 1 (2.04%) Lotus
6 1 (2.04%) Borland
6 1 (2.04%) TIBCO
6 1 (2.04%) FrontRange