The table below looks at the statistics for Service Management skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 27 37 28
Rank change year-on-year
+10 -9
Contract jobs citing Service Management 52 37 55
As % of all contract IT jobs located in Reading 5.37% 4.20% 5.58%
As % of the Processes & Methodologies category 7.04% 5.97% 7.57%
Number of daily rates quoted 16 20 17
Average daily rate £483 £413 £375
Average daily rate % change year-on-year
+16.96% +10.00%
90% offered a daily rate of more than £403 £295 £164
10% offered a daily rate of more than £575 £455 £475
UK excluding London average daily rate £380 £375 £363
% change year-on-year
+1.33% +3.44%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £14.00 £15.79 £13.61
% change year-on-year
-11.33% +16.06%
Service Management
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
739 620 727
As % of all contract IT jobs located in Reading 76.26% 70.45% 73.81%
Number of daily rates quoted 431 345 366
Average daily rate £400 £400 £400
90% offered a daily rate of more than £275 £250 £255
10% offered a daily rate of more than £525 £525 £525
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 21 7 21
Average hourly rate £45.00 £55.65 £16.00
Average hourly rate % change year-on-year
-19.13% +247.81%
90% offered a hourly rate of more than £15.00 £17.50 £15.00
10% offered a hourly rate of more than £63.00 £55.65 £180.00
UK excluding London average hourly rate £40.00 £27.79 £27.50
% change year-on-year
+43.93% +1.05%

Service Management
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Reading

Service Management
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Reading region.

Service Management Daily Rate Trend in Reading

Service Management
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Reading region over the 3 months to 13 February 2016.

Service Management Daily Rate Histogram in Reading

Service Management
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Reading region.

Service Management Hourly Rate Trend in Reading

Service Management
Top 30 Related IT Skills in Reading

For the 6 months to 13 February 2016, IT contractor jobs across the Reading region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 65 (68.42%) ITIL
2 39 (41.05%) Incident Management
3 31 (32.63%) SLA
4 29 (30.53%) Ticket Management
5 27 (28.42%) CRM
6 24 (25.26%) Problem Management
7 19 (20.00%) Front Office
7 19 (20.00%) Telecoms
8 16 (16.84%) Service Delivery
8 16 (16.84%) Billing
8 16 (16.84%) Huawei
9 15 (15.79%) ITSM
10 14 (14.74%) Microsoft
10 14 (14.74%) ITIL V3
11 13 (13.68%) Security Cleared
11 13 (13.68%) Continuous Improvement
12 12 (12.63%) Degree
13 11 (11.58%) Process Improvement
13 11 (11.58%) Data Centre
13 11 (11.58%) Microsoft Certification
14 10 (10.53%) Windows
14 10 (10.53%) CMS
14 10 (10.53%) eTOM
14 10 (10.53%) SCOM
15 9 (9.47%) DV Cleared
15 9 (9.47%) Root Cause Analysis
15 9 (9.47%) Active Directory
15 9 (9.47%) DNS
16 8 (8.42%) Finance
16 8 (8.42%) Customer Engagement

Service Management
Top Related IT Skills in Reading by Category

For the 6 months to 13 February 2016, IT contractor jobs across the Reading region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 10 (10.53%) CMS
2 2 (2.11%) SharePoint
3 1 (1.05%) Blackberry Enterprise Server
3 1 (1.05%) Skype for Business
Applications
1 5 (5.26%) MS Excel
1 5 (5.26%) MS Office
2 1 (1.05%) MS PowerPoint
2 1 (1.05%) MS Visio
2 1 (1.05%) Spreadsheet
Cloud Services
1 5 (5.26%) Office 365
1 5 (5.26%) SaaS
2 3 (3.16%) Azure Active Directory
2 3 (3.16%) Microsoft Azure
3 2 (2.11%) IaaS
3 2 (2.11%) PaaS
Communications & Networking
1 9 (9.47%) DNS
2 5 (5.26%) DHCP
3 4 (4.21%) 4G
3 4 (4.21%) HTTP
3 4 (4.21%) SMTP
4 3 (3.16%) 3G
4 3 (3.16%) LAN
5 2 (2.11%) WAN
6 1 (1.05%) Broadband
6 1 (1.05%) Firewall
6 1 (1.05%) LDAP
6 1 (1.05%) Network Security
6 1 (1.05%) Radio Access Network
6 1 (1.05%) VoIP
6 1 (1.05%) Wireless
Database & Business Intelligence
1 3 (3.16%) Data Warehouse
2 2 (2.11%) Data Mining
2 2 (2.11%) QlikView
2 2 (2.11%) SQL Server
2 2 (2.11%) SQL Server Analysis Services
2 2 (2.11%) SQL Server Reporting Services
3 1 (1.05%) Big Data
3 1 (1.05%) Microsoft Analysis Services
3 1 (1.05%) Oracle Database
3 1 (1.05%) SQL Server Integration Services
Development Applications
1 2 (2.11%) PVCS
1 2 (2.11%) Subversion
1 2 (2.11%) Team Foundation Server
1 2 (2.11%) Visual Studio
2 1 (1.05%) MSI
General
1 19 (20.00%) Front Office
1 19 (20.00%) Telecoms
2 16 (16.84%) Billing
3 8 (8.42%) Finance
4 2 (2.11%) Back Office
4 2 (2.11%) Banking
5 1 (1.05%) Advertising
5 1 (1.05%) Investment Banking
5 1 (1.05%) Law
5 1 (1.05%) Legal
5 1 (1.05%) Marketing
Job Titles
1 29 (30.53%) Incident Manager
2 10 (10.53%) Service Desk Engineer
3 9 (9.47%) ICT Manager
3 9 (9.47%) Problem Manager
3 9 (9.47%) Telecoms Manager
4 8 (8.42%) Architect
5 6 (6.32%) Support Engineer
6 5 (5.26%) Core Network Engineer
6 5 (5.26%) Field Engineer
6 5 (5.26%) Network Engineer
7 4 (4.21%) Consultant
7 4 (4.21%) IT Manager
7 4 (4.21%) Service Manager
7 4 (4.21%) Transition Manager
8 3 (3.16%) Platform Engineer
8 3 (3.16%) Project Manager
8 3 (3.16%) Security Engineer
8 3 (3.16%) Service Transition Manager
9 2 (2.11%) ITIL Expert
9 2 (2.11%) PMO Lead
Libraries, Frameworks & Software Standards
1 2 (2.11%) .NET
2 1 (1.05%) CSS
Miscellaneous
1 11 (11.58%) Data Centre
2 4 (4.21%) Client/Server
2 4 (4.21%) CMDB
3 3 (3.16%) Performance Metrics
3 3 (3.16%) Replication
3 3 (3.16%) Social Media
4 2 (2.11%) Management Information System
5 1 (1.05%) Analytical Skills
5 1 (1.05%) Clustering
5 1 (1.05%) Grid Computing
5 1 (1.05%) Private Cloud
Operating Systems
1 10 (10.53%) Windows
2 5 (5.26%) Linux
3 4 (4.21%) Windows Server
4 2 (2.11%) Unix
5 1 (1.05%) AIX
5 1 (1.05%) Solaris
5 1 (1.05%) Windows 10
5 1 (1.05%) Windows Server 2008
5 1 (1.05%) Windows Server 2012
Processes & Methodologies
1 65 (68.42%) ITIL
2 39 (41.05%) Incident Management
3 29 (30.53%) Ticket Management
4 27 (28.42%) CRM
5 24 (25.26%) Problem Management
6 16 (16.84%) Service Delivery
7 15 (15.79%) ITSM
8 14 (14.74%) ITIL V3
9 13 (13.68%) Continuous Improvement
10 11 (11.58%) Process Improvement
11 10 (10.53%) eTOM
12 9 (9.47%) Root Cause Analysis
13 8 (8.42%) Customer Engagement
14 6 (6.32%) Agile Software Development
14 6 (6.32%) Project Management
15 4 (4.21%) Configuration Management
15 4 (4.21%) Disaster Recovery
15 4 (4.21%) Load Balancing
16 3 (3.16%) Capacity Management
16 3 (3.16%) High Availability
Programming Languages
1 4 (4.21%) PowerShell
1 4 (4.21%) SQL
2 2 (2.11%) C#
2 2 (2.11%) VB.NET
3 1 (1.05%) C
Qualifications
1 13 (13.68%) Security Cleared
2 12 (12.63%) Degree
3 11 (11.58%) Microsoft Certification
4 9 (9.47%) DV Cleared
5 7 (7.37%) MCITP
5 7 (7.37%) MCTS
6 4 (4.21%) ITIL Certification
7 2 (2.11%) MCSD
7 2 (2.11%) SC Cleared
8 1 (1.05%) MCSE
8 1 (1.05%) Network+ Certification
Quality Assurance & Compliance
1 31 (32.63%) SLA
2 2 (2.11%) QA
3 1 (1.05%) Data Quality
System Software
1 9 (9.47%) Active Directory
2 2 (2.11%) BitLocker
2 2 (2.11%) Terminal Server
Systems Management
1 10 (10.53%) SCOM
2 3 (3.16%) Forefront Identity Manager
2 3 (3.16%) SCCM
2 3 (3.16%) WSUS
3 1 (1.05%) HP Data Protector
3 1 (1.05%) HP Operations Orchestration
3 1 (1.05%) OpenView Configuration Management
3 1 (1.05%) SCVMM
Vendors
1 16 (16.84%) Huawei
2 14 (14.74%) Microsoft
3 4 (4.21%) ServiceNow
4 3 (3.16%) Vertica
5 2 (2.11%) BT
5 2 (2.11%) Citrix
5 2 (2.11%) SAP
5 2 (2.11%) Serena
6 1 (1.05%) Alcatel-Lucent
6 1 (1.05%) BMC
6 1 (1.05%) CheckPoint
6 1 (1.05%) Ericsson
6 1 (1.05%) HP
6 1 (1.05%) IBM
6 1 (1.05%) NetApp
6 1 (1.05%) Nokia
6 1 (1.05%) Oracle
6 1 (1.05%) Progress
6 1 (1.05%) Salesforce.com
6 1 (1.05%) VMware