The table below looks at the statistics for Service Management skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 35 47 42
Rank change year-on-year
+12 -5
Contract jobs citing Service Management 32 25 27
As % of all contract IT jobs located in Reading 3.91% 2.71% 3.00%
As % of the Processes & Methodologies category 5.40% 3.71% 4.33%
Number of daily rates quoted 6 10 1
Average daily rate
Keep up to 90%
of your Daily Rate
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£350 £425 £133
Average daily rate % change year-on-year
-17.64% +220.75%
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £13.35 £15.75 £14.00
% change year-on-year
-15.23% +12.50%
Service Management
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
593 673 624
As % of all contract IT jobs located in Reading 72.41% 72.99% 69.41%
Number of daily rates quoted 312 299 258
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £260 £273 £225
10% offered a daily rate of more than £500 £525 £525
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 24 13 18
Average hourly rate £21.55 £19.00 £30.25
Average hourly rate % change year-on-year
+13.42% -37.19%
90% offered a hourly rate of more than £14.00 £15.00 £22.02
10% offered a hourly rate of more than £42.03 £22.25 £32.50
UK excluding London average hourly rate £30.00 £27.50 £30.50
% change year-on-year
+9.09% -9.83%

Service Management
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Reading

Service Management
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Reading region.

Service Management Daily Rate Trend in Reading

Service Management
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Reading region over the 3 months to 6 July 2015.

Service Management Daily Rate Histogram in Reading

Service Management
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Reading region.

Service Management Hourly Rate Trend in Reading

Service Management
Top 30 Related IT Skills in Reading

For the 6 months to 6 July 2015, IT contractor jobs across the Reading region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 42 (57.53%) ITIL
2 27 (36.99%) Degree
3 20 (27.40%) Incident Management
3 20 (27.40%) Telecoms
4 17 (23.29%) Microsoft
5 13 (17.81%) SLA
5 13 (17.81%) Microsoft Certification
5 13 (17.81%) CRM
5 13 (17.81%) MCITP
5 13 (17.81%) MCTS
5 13 (17.81%) Customer Engagement
6 12 (16.44%) Huawei
6 12 (16.44%) Windows
6 12 (16.44%) Management Information System
7 11 (15.07%) Service Delivery
7 11 (15.07%) SQL
7 11 (15.07%) Active Directory
8 10 (13.70%) MS Office
8 10 (13.70%) Project Management
8 10 (13.70%) Disaster Recovery
9 9 (12.33%) CMS
9 9 (12.33%) Oracle
9 9 (12.33%) MS Excel
10 8 (10.96%) DNS
10 8 (10.96%) VoIP
10 8 (10.96%) Workflow
10 8 (10.96%) ITSM
10 8 (10.96%) Problem Management
10 8 (10.96%) eTOM
10 8 (10.96%) Analytical Skills

Service Management
Top Related IT Skills in Reading by Category

For the 6 months to 6 July 2015, IT contractor jobs across the Reading region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 9 (12.33%) CMS
2 4 (5.48%) GroupWise
2 4 (5.48%) IIS
2 4 (5.48%) IBM Notes
2 4 (5.48%) MS Exchange
3 3 (4.11%) Office Communications Server
4 2 (2.74%) SharePoint
5 1 (1.37%) WebLogic Portal
5 1 (1.37%) WebLogic
5 1 (1.37%) WebSphere
5 1 (1.37%) WebSphere Portal
5 1 (1.37%) Lync
Applications
1 10 (13.70%) MS Office
2 9 (12.33%) MS Excel
3 6 (8.22%) MS PowerPoint
4 1 (1.37%) Spreadsheet
4 1 (1.37%) MS Project
Business Applications
1 4 (5.48%) Remedy ITSM
2 3 (4.11%) assyst
3 1 (1.37%) Dynamics CRM
Cloud Services
1 3 (4.11%) Microsoft Azure
2 2 (2.74%) SaaS
2 2 (2.74%) Office 365
2 2 (2.74%) Cloud Computing
Communications & Networking
1 8 (10.96%) VoIP
1 8 (10.96%) DNS
2 6 (8.22%) Broadband
3 5 (6.85%) Ethernet
3 5 (6.85%) DSLAM
3 5 (6.85%) Firewall
3 5 (6.85%) ATM
3 5 (6.85%) xDSL
4 4 (5.48%) IMAP
4 4 (5.48%) SAN
4 4 (5.48%) PPP
4 4 (5.48%) VPN
4 4 (5.48%) POP3
4 4 (5.48%) SMTP
4 4 (5.48%) LAN
5 3 (4.11%) WAN
5 3 (4.11%) DHCP
6 1 (1.37%) PSTN
6 1 (1.37%) 3G
6 1 (1.37%) MPLS
Database & Business Intelligence
1 1 (1.37%) Data Warehouse
1 1 (1.37%) Data Mining
1 1 (1.37%) Hadoop
Development Applications
1 4 (5.48%) Oracle Forms
2 2 (2.74%) Team Foundation Server
2 2 (2.74%) Visual Studio
General
1 20 (27.40%) Telecoms
2 5 (6.85%) Front Office
2 5 (6.85%) Spanish Language
3 4 (5.48%) Billing
4 3 (4.11%) Multimedia
5 2 (2.74%) Marketing
5 2 (2.74%) Finance
6 1 (1.37%) Retail
6 1 (1.37%) Back Office
6 1 (1.37%) Financial Institution
Job Titles
1 12 (16.44%) Field Engineer
2 8 (10.96%) Service Desk Engineer
3 7 (9.59%) Analyst
4 6 (8.22%) Architect
4 6 (8.22%) Developer
4 6 (8.22%) Service Analyst
4 6 (8.22%) Incident Manager
5 5 (6.85%) Lead Developer
6 4 (5.48%) Management Consultant
6 4 (5.48%) Consultant
6 4 (5.48%) Server Engineer
6 4 (5.48%) Oracle Consultant
6 4 (5.48%) Service Management Consultant
6 4 (5.48%) Support Engineer
6 4 (5.48%) Report Manager
7 3 (4.11%) Exchange Engineer
7 3 (4.11%) Lead Architect
7 3 (4.11%) Service Manager
7 3 (4.11%) Desktop Support Engineer
7 3 (4.11%) Desktop Engineer
Libraries, Frameworks & Software Standards
1 5 (6.85%) HTML
1 5 (6.85%) SOAP
1 5 (6.85%) HTML5
1 5 (6.85%) REST
2 2 (2.74%) .NET
3 1 (1.37%) XML
3 1 (1.37%) WebCenter
Miscellaneous
1 12 (16.44%) Management Information System
2 8 (10.96%) Analytical Skills
3 6 (8.22%) Computer Science
4 4 (5.48%) Clustering
5 2 (2.74%) Replication
6 1 (1.37%) Economics
6 1 (1.37%) Taxonomies
6 1 (1.37%) Performance Metrics
6 1 (1.37%) Private Cloud
6 1 (1.37%) Distributed Denial-of-Service
6 1 (1.37%) Life Science
6 1 (1.37%) User Experience
Operating Systems
1 12 (16.44%) Windows
2 6 (8.22%) Linux
2 6 (8.22%) UNIX
3 4 (5.48%) Windows 7
3 4 (5.48%) Windows 8
3 4 (5.48%) Solaris
4 2 (2.74%) Windows Server 2003
Processes & Methodologies
1 42 (57.53%) ITIL
2 20 (27.40%) Incident Management
3 13 (17.81%) CRM
3 13 (17.81%) Customer Engagement
4 11 (15.07%) Service Delivery
5 10 (13.70%) Disaster Recovery
5 10 (13.70%) Project Management
6 8 (10.96%) ITSM
6 8 (10.96%) Workflow
6 8 (10.96%) Problem Management
6 8 (10.96%) eTOM
7 7 (9.59%) Software Architecture
7 7 (9.59%) Analytics
8 5 (6.85%) Agile Software Development
8 5 (6.85%) Data Management
8 5 (6.85%) OO
8 5 (6.85%) ERP
8 5 (6.85%) Data Modelling
8 5 (6.85%) SOA
9 4 (5.48%) Stakeholder Management
Programming Languages
1 11 (15.07%) SQL
2 5 (6.85%) JavaScript
3 4 (5.48%) Java
4 2 (2.74%) C#
4 2 (2.74%) VB.NET
4 2 (2.74%) XQuery
5 1 (1.37%) PowerShell
5 1 (1.37%) Bash Shell
5 1 (1.37%) Perl
5 1 (1.37%) VBScript
Qualifications
1 27 (36.99%) Degree
2 13 (17.81%) MCTS
2 13 (17.81%) MCITP
2 13 (17.81%) Microsoft Certification
3 6 (8.22%) Cisco Certification
4 4 (5.48%) Sun Certification
4 4 (5.48%) CCNP
4 4 (5.48%) CCNA
4 4 (5.48%) SCSA
5 3 (4.11%) ITIL Certification
5 3 (4.11%) Security Cleared
6 2 (2.74%) DV Cleared
6 2 (2.74%) ISTQB Foundation Certification
6 2 (2.74%) ISEB
6 2 (2.74%) ISTQB
7 1 (1.37%) SC Cleared
7 1 (1.37%) CEH
7 1 (1.37%) MCSE
7 1 (1.37%) CCIE
7 1 (1.37%) CISSP
Quality Assurance & Compliance
1 13 (17.81%) SLA
2 2 (2.74%) QA
3 1 (1.37%) Sarbanes-Oxley
3 1 (1.37%) COBIT
System Software
1 11 (15.07%) Active Directory
Systems Management
1 3 (4.11%) Netcool
1 3 (4.11%) SCOM
2 2 (2.74%) Forefront Identity Manager
2 2 (2.74%) SCCM
3 1 (1.37%) MOM
3 1 (1.37%) WMI
3 1 (1.37%) SCSM
Vendors
1 17 (23.29%) Microsoft
2 12 (16.44%) Huawei
3 9 (12.33%) Oracle
4 6 (8.22%) HP
5 5 (6.85%) SAP
5 5 (6.85%) Remedy
6 4 (5.48%) Sun
6 4 (5.48%) Novell
6 4 (5.48%) Veritas
6 4 (5.48%) Lotus
7 2 (2.74%) Cisco
7 2 (2.74%) EMC
7 2 (2.74%) ServiceNow
7 2 (2.74%) LANDesk
8 1 (1.37%) Pega
8 1 (1.37%) Sitecore
8 1 (1.37%) Imperva
8 1 (1.37%) Tufin
8 1 (1.37%) ArcSight
8 1 (1.37%) Infovista