The table below looks at the statistics for Service Management skills in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 60 69 95
Rank change year-on-year
+9 +26
Permanent jobs citing Service Management 83 73 32
As % of all permanent IT jobs located in Reading 3.30% 3.14% 1.54%
As % of the Processes & Methodologies category 4.44% 4.36% 2.02%
Number of salaries quoted 54 46 24
Average salary £54,250 £59,000 £45,000
Average salary % change year-on-year
-8.05% +31.11%
90% offered a salary of more than £33,250 £38,500 £27,950
10% offered a salary of more than £100,000 £90,000 £75,700
UK excluding London average salary £42,500 £44,000 £42,000
% change year-on-year
-3.40% +4.76%
Service Management
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
1869 1675 1587
As % of all permanent IT jobs located in Reading 74.28% 72.01% 76.30%
Number of salaries quoted 1282 1300 1337
Average salary £50,000 £45,000 £45,000
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £35,000 £32,500 £32,000
10% offered a salary of more than £80,000 £65,000 £70,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Reading

Service Management
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Reading region.

Service Management Salary Trend in Reading

Service Management
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Service Management across the Reading region over the 3 months to 22 August 2014.

Service Management Salary Histogram in Reading

Service Management
Top 30 Related IT Skills in Reading

For the 6 months to 22 August 2014, IT jobs across the Reading region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 108 (66.67%) ITIL
2 67 (41.36%) Telecoms
3 60 (37.04%) Service Delivery
4 50 (30.86%) Project Management
5 39 (24.07%) Finance
6 37 (22.84%) SLA
7 31 (19.14%) UNIX
8 26 (16.05%) Microsoft
9 25 (15.43%) Security Cleared
10 24 (14.81%) Huawei
11 23 (14.20%) Matrix Management
11 23 (14.20%) SC Cleared
11 23 (14.20%) ITSM
12 22 (13.58%) PRINCE2
13 20 (12.35%) Continuous Improvement
14 19 (11.73%) Degree
14 19 (11.73%) Linux
14 19 (11.73%) IBM
15 15 (9.26%) Product Management
16 14 (8.64%) Cloud Computing
16 14 (8.64%) Change Management
17 13 (8.02%) Tivoli
17 13 (8.02%) HTTP
17 13 (8.02%) Problem Management
18 12 (7.41%) QA
18 12 (7.41%) CMDB
18 12 (7.41%) Netcool
19 11 (6.79%) Remedy
19 11 (6.79%) Stakeholder Management
19 11 (6.79%) HP

Service Management
Top Related IT Skills in Reading by Category

For the 6 months to 22 August 2014, IT jobs across the Reading region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (3.09%) SharePoint
2 3 (1.85%) IBM HTTP Server
2 3 (1.85%) Apache
2 3 (1.85%) Tomcat
2 3 (1.85%) Oracle HTTP Server
2 3 (1.85%) WebSphere
3 1 (0.62%) IBM Notes
3 1 (0.62%) SAS
Applications
1 6 (3.70%) MS Office
2 5 (3.09%) MS Excel
3 3 (1.85%) MS Visio
Business Applications
1 2 (1.23%) Oracle Applications
2 1 (0.62%) Agresso
2 1 (0.62%) Tesseract
2 1 (0.62%) Dynamics CRM
2 1 (0.62%) Dynamics AX
Cloud Services
1 14 (8.64%) Cloud Computing
2 4 (2.47%) SaaS
3 1 (0.62%) PaaS
Communications & Networking
1 13 (8.02%) HTTP
2 10 (6.17%) SMTP
2 10 (6.17%) DNS
3 8 (4.94%) Wireless
4 7 (4.32%) VPN
4 7 (4.32%) Radio Access Network
5 4 (2.47%) Broadband
6 3 (1.85%) Internet
6 3 (1.85%) Firewall
7 2 (1.23%) 4G
7 2 (1.23%) LTE
7 2 (1.23%) WAN
7 2 (1.23%) IPsec
7 2 (1.23%) 2G
7 2 (1.23%) 3G
8 1 (0.62%) SAN
8 1 (0.62%) PBX
8 1 (0.62%) NAS
Database & Business Intelligence
1 7 (4.32%) MySQL
2 3 (1.85%) SQL Server
2 3 (1.85%) DB2
General
1 67 (41.36%) Telecoms
2 39 (24.07%) Finance
3 10 (6.17%) Front Office
4 9 (5.56%) Banking
5 6 (3.70%) Retail
6 5 (3.09%) Back Office
6 5 (3.09%) Marketing
7 4 (2.47%) Legal
8 3 (1.85%) Automotive
8 3 (1.85%) Billing
9 1 (0.62%) Law
9 1 (0.62%) Publishing
9 1 (0.62%) Dutch Language
9 1 (0.62%) German Language
Job Titles
1 21 (12.96%) Service Manager
2 15 (9.26%) Technical Design Authority
3 14 (8.64%) Delivery Manager
4 12 (7.41%) Analyst
5 11 (6.79%) Services Delivery Manager
6 9 (5.56%) Platform Engineer
7 8 (4.94%) Linux Engineer
7 8 (4.94%) Account Manager
7 8 (4.94%) Architect
7 8 (4.94%) Cloud Engineer
8 7 (4.32%) Consultant
8 7 (4.32%) Graduate
8 7 (4.32%) Incident Manager
9 6 (3.70%) Services Director
9 6 (3.70%) Service Delivery Director
10 5 (3.09%) Applications Support
10 5 (3.09%) OSS Engineer
10 5 (3.09%) Account Director
10 5 (3.09%) Support Manager
10 5 (3.09%) Change Analyst
Libraries, Frameworks & Software Standards
1 4 (2.47%) CSS
2 3 (1.85%) WebSphere MQ
2 3 (1.85%) Web Services
2 3 (1.85%) XML
2 3 (1.85%) J2EE
2 3 (1.85%) CGI
3 2 (1.23%) Ajax
3 2 (1.23%) .NET
3 2 (1.23%) HTML
4 1 (0.62%) SOAP
4 1 (0.62%) Application Packaging
Miscellaneous
1 12 (7.41%) CMDB
2 10 (6.17%) Client/Server
3 8 (4.94%) Mathematics
3 8 (4.94%) Physics
4 4 (2.47%) Computer Science
4 4 (2.47%) Management Information System
5 3 (1.85%) GIS
6 1 (0.62%) Mainframe
6 1 (0.62%) Mobile App
6 1 (0.62%) Video Conferencing
6 1 (0.62%) CCTV
Operating Systems
1 31 (19.14%) UNIX
2 19 (11.73%) Linux
3 10 (6.17%) Windows
4 7 (4.32%) Red Hat Enterprise Linux
5 1 (0.62%) Windows 7
Processes & Methodologies
1 108 (66.67%) ITIL
2 60 (37.04%) Service Delivery
3 50 (30.86%) Project Management
4 23 (14.20%) Matrix Management
4 23 (14.20%) ITSM
5 22 (13.58%) PRINCE2
6 20 (12.35%) Continuous Improvement
7 15 (9.26%) Product Management
8 14 (8.64%) Change Management
9 13 (8.02%) Problem Management
10 11 (6.79%) Stakeholder Management
10 11 (6.79%) Performance Management
11 10 (6.17%) Incident Management
11 10 (6.17%) Load Balancing
11 10 (6.17%) Capacity Management
11 10 (6.17%) Business Intelligence
12 9 (5.56%) Configuration Management
13 8 (4.94%) Change Control
14 7 (4.32%) CRM
14 7 (4.32%) Operations Management
Programming Languages
1 11 (6.79%) SQL
2 8 (4.94%) Korn
3 7 (4.32%) Perl
4 6 (3.70%) Shell Script
5 3 (1.85%) Bash Shell
5 3 (1.85%) sed
5 3 (1.85%) PowerShell
5 3 (1.85%) AWK
6 2 (1.23%) C#
6 2 (1.23%) C++
6 2 (1.23%) Java
6 2 (1.23%) JavaScript
Qualifications
1 25 (15.43%) Security Cleared
2 23 (14.20%) SC Cleared
3 19 (11.73%) Degree
4 10 (6.17%) ITIL Certification
5 5 (3.09%) OCA
5 5 (3.09%) Oracle Certification
5 5 (3.09%) PMP
5 5 (3.09%) PMI Certification
5 5 (3.09%) MOS
5 5 (3.09%) ITIL Foundation Certificate
6 3 (1.85%) PRINCE2 Practitioner
7 1 (0.62%) ISEB
Quality Assurance & Compliance
1 37 (22.84%) SLA
2 12 (7.41%) QA
3 7 (4.32%) PCI DSS
4 5 (3.09%) ISO 9001
4 5 (3.09%) ISO/IEC 27001
5 1 (0.62%) ISO/IEC 20000
System Software
1 8 (4.94%) VMware Infrastructure
2 4 (2.47%) Hyper-V
2 4 (2.47%) Active Directory
3 3 (1.85%) VMware ESX
3 3 (1.85%) Tivoli Directory Server
3 3 (1.85%) Microsoft Virtual Server
3 3 (1.85%) Microsoft App-V
Systems Management
1 13 (8.02%) Tivoli
2 12 (7.41%) Netcool
3 7 (4.32%) TeMIP
3 7 (4.32%) OpenView
3 7 (4.32%) OVPI
3 7 (4.32%) HP NNM
4 4 (2.47%) NSN NetAct
5 3 (1.85%) SCCM
5 3 (1.85%) WSUS
6 2 (1.23%) NetBackup
Vendors
1 26 (16.05%) Microsoft
2 24 (14.81%) Huawei
3 19 (11.73%) IBM
4 11 (6.79%) Remedy
4 11 (6.79%) HP
4 11 (6.79%) Oracle
5 8 (4.94%) VMware
6 7 (4.32%) Red Hat
6 7 (4.32%) BMC
7 4 (2.47%) Nokia Solutions and Networks
7 4 (2.47%) Ericsson
7 4 (2.47%) EMC
8 3 (1.85%) Sophos
8 3 (1.85%) Citrix
8 3 (1.85%) Cramer
8 3 (1.85%) Ab Initio
8 3 (1.85%) Amdocs
8 3 (1.85%) NetCracker
9 2 (1.23%) ServiceNow
9 2 (1.23%) Fujitsu
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