The first table below looks at the demand for Service Management skills in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 17 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Reading region.

Location
3 months to
17 Jun 2013
Same period 2012 Same period 2011
Service Management
Rank 81 82 66
Rank change year-on-year
+1 -16
Permanent jobs citing Service Management 57 51 56
As % of all permanent IT jobs located in Reading 2.528% 2.193% 2.977%
As % of the Processes & Methodologies category 3.785% 2.979% 4.538%
Number of salaries quoted 42 43 42
Average salary £38,000 £42,500 £37,500
Average salary % change year-on-year
-10.58% +13.33%
90% offered a salary of more than £24,000 £26,000 £27,600
10% offered a salary of more than £83,000 £74,000 £57,500
UK excluding London average salary £42,500 £42,500 £44,000
% change year-on-year
- -3.40%
All Processes & Methodologies
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
1506 1712 1234
As % of all permanent IT jobs located in Reading 66.78% 73.60% 65.60%
Number of salaries quoted 1181 1438 989
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £33,000 £31,500 £30,000
10% offered a salary of more than £70,000 £70,000 £63,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
Berkshire

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Reading Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Reading region.

Reading Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the Reading region over the 3 months to 17 June 2013.

Reading Service Management Salary Histogram

Service Management
Top 30 Related IT Skills

For the 6 months to 17 June 2013, IT jobs across the Reading region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 68 (74.73%) ITIL
2 36 (39.56%) Incident Management
3 28 (30.77%) Problem Management
4 25 (27.47%) Cisco
5 23 (25.27%) LAN
5 23 (25.27%) WAN
5 23 (25.27%) UNIX
5 23 (25.27%) Telecoms
6 22 (24.18%) Management Information System
6 22 (24.18%) CMMI
6 22 (24.18%) ISO 9000
6 22 (24.18%) WLAN
6 22 (24.18%) CCNP
6 22 (24.18%) CCNA
6 22 (24.18%) Cisco Certification
6 22 (24.18%) Project Management
7 21 (23.08%) Linux
8 18 (19.78%) Degree
9 14 (15.38%) Service Delivery
9 14 (15.38%) ITIL Certification
9 14 (15.38%) Computer Science
10 13 (14.29%) Physics
11 12 (13.19%) SLA
11 12 (13.19%) Windows
12 11 (12.09%) ITSM
13 9 (9.890%) Finance
13 9 (9.890%) PRINCE2
13 9 (9.890%) Security Cleared
14 8 (8.791%) HP
15 7 (7.692%) Disaster Recovery

Service Management
Top Related IT Skills by Category

For the 6 months to 17 June 2013, IT jobs across the Reading region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 4 (4.396%) HTML
1 4 (4.396%) Web Services
1 4 (4.396%) XML
1 4 (4.396%) Ajax
2 2 (2.198%) CGI
Application Platforms
1 1 (1.099%) IBM Notes
1 1 (1.099%) MS Exchange
Applications
1 7 (7.692%) MS Office
1 7 (7.692%) MS Excel
Business Applications
1 5 (5.495%) Dynamics NAV
2 2 (2.198%) Remedy ITSM
3 1 (1.099%) SAP SM
Communications & Networking
1 23 (25.27%) WAN
1 23 (25.27%) LAN
2 22 (24.18%) WLAN
3 3 (3.297%) Unified Communications
4 2 (2.198%) Radio Access Network
5 1 (1.099%) HSRP
5 1 (1.099%) PBX
5 1 (1.099%) SDH
5 1 (1.099%) ATM
5 1 (1.099%) Broadband
5 1 (1.099%) ISDN
5 1 (1.099%) DHCP
5 1 (1.099%) Ethernet
5 1 (1.099%) HTTP
5 1 (1.099%) PPP
5 1 (1.099%) VPN
5 1 (1.099%) DNS
5 1 (1.099%) MPLS
5 1 (1.099%) OSPF
5 1 (1.099%) BGP
Database & Business Intelligence
1 4 (4.396%) MySQL
Development Applications
1 1 (1.099%) Visual Studio
General
1 23 (25.27%) Telecoms
2 9 (9.890%) Finance
3 6 (6.593%) Retail
4 5 (5.495%) General Ledger
4 5 (5.495%) Manufacturing
5 4 (4.396%) Marketing
6 2 (2.198%) Legal
7 1 (1.099%) German Language
7 1 (1.099%) Games
7 1 (1.099%) Automotive
Job Titles
1 22 (24.18%) Analyst
2 16 (17.58%) Network Support
3 14 (15.38%) Support Engineer
4 13 (14.29%) Network Engineer
4 13 (14.29%) Incident Manager
5 12 (13.19%) Network Analyst
6 11 (12.09%) Consultant
6 11 (12.09%) Support Analyst
6 11 (12.09%) Network Support Analyst
7 10 (10.99%) Cisco Support
7 10 (10.99%) Cisco Engineer
8 9 (9.890%) Service Manager
9 8 (8.791%) Network Support Engineer
10 6 (6.593%) Design Engineer
10 6 (6.593%) Service Analyst
10 6 (6.593%) Cisco Analyst
11 5 (5.495%) Major Incident Manager
11 5 (5.495%) 3rd Line Support Engineer
11 5 (5.495%) 3rd Line Network Engineer
11 5 (5.495%) Cisco Support Engineer
Miscellaneous
1 22 (24.18%) Management Information System
2 14 (15.38%) Computer Science
3 13 (14.29%) Physics
4 6 (6.593%) Replication
5 5 (5.495%) Cloud Computing
6 1 (1.099%) SaaS
6 1 (1.099%) CMDB
6 1 (1.099%) PMI
Operating Systems
1 23 (25.27%) UNIX
2 21 (23.08%) Linux
3 12 (13.19%) Windows
4 6 (6.593%) Windows XP
4 6 (6.593%) Windows Server 2008
4 6 (6.593%) Windows 7
Processes & Methodologies
1 68 (74.73%) ITIL
2 36 (39.56%) Incident Management
3 28 (30.77%) Problem Management
4 22 (24.18%) Project Management
4 22 (24.18%) CMMI
5 14 (15.38%) Service Delivery
6 11 (12.09%) ITSM
7 9 (9.890%) PRINCE2
8 7 (7.692%) Disaster Recovery
9 5 (5.495%) Change Management
10 4 (4.396%) Six Sigma
10 4 (4.396%) Content Management
10 4 (4.396%) Matrix Management
10 4 (4.396%) Web Development
11 3 (3.297%) Stakeholder Management
11 3 (3.297%) PRINCE
12 2 (2.198%) Product Management
12 2 (2.198%) Resource Management
13 1 (1.099%) Continuous Improvement
13 1 (1.099%) Demand Management
Programming Languages
1 4 (4.396%) JavaScript
1 4 (4.396%) Perl
1 4 (4.396%) SQL
Qualifications
1 22 (24.18%) CCNP
1 22 (24.18%) CCNA
1 22 (24.18%) Cisco Certification
2 18 (19.78%) Degree
3 14 (15.38%) ITIL Certification
4 9 (9.890%) Security Cleared
5 7 (7.692%) DV Cleared
6 3 (3.297%) PRINCE2 Certification
7 2 (2.198%) SC Cleared
8 1 (1.099%) PMI Certification
Quality Assurance & Compliance
1 22 (24.18%) ISO 9000
2 12 (13.19%) SLA
3 1 (1.099%) QA
System Software
1 2 (2.198%) VMware Infrastructure
Systems Management
1 6 (6.593%) Tivoli
1 6 (6.593%) Netcool
1 6 (6.593%) OpenView Configuration Management
1 6 (6.593%) NetBackup
1 6 (6.593%) ServiceCenter
2 1 (1.099%) Cacti
2 1 (1.099%) Ionix
2 1 (1.099%) OpenView
Vendors
1 25 (27.47%) Cisco
2 8 (8.791%) HP
3 7 (7.692%) Microsoft
4 6 (6.593%) CA
4 6 (6.593%) Novell
4 6 (6.593%) Veritas
4 6 (6.593%) Remedy
4 6 (6.593%) Huawei
4 6 (6.593%) Fujitsu
4 6 (6.593%) ServiceNow
5 3 (3.297%) BMC
6 2 (2.198%) VMware
6 2 (2.198%) Citrix
7 1 (1.099%) SAP
7 1 (1.099%) Lumension
7 1 (1.099%) Twitter
7 1 (1.099%) Lotus
7 1 (1.099%) EMC
Reading, Berkshire, United Kingdom
Accountable for the successful execution of the overall program transition activities and responsible for accomplishing specific program objectives including: Oversee all VZB Program activities worldwide and across all...
Verizon
Salary: Excellent Salary, Bonus & Benefits
Posted: 31 May 2013
Reading, Berkshire, United Kingdom
Apply Project Management methodology ensuring high quality results, visibility and accountability... Service management). Desired Skills & Experience Along with a customer-centric, can-do, positive attitude, you are likely...
Verizon
Salary: Competitive salary, bonus and benefits
Posted: 31 May 2013