The first table below looks at the demand for Service Management skills in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Reading region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 73 71 101
Rank change year-on-year
-2 +30
Permanent jobs citing Service Management 64 72 32
As % of all permanent IT jobs located in Reading 2.67% 3.14% 1.46%
As % of the Processes & Methodologies category 3.64% 4.47% 1.90%
Number of salaries quoted 37 47 25
Average salary £58,500 £50,000 £55,000
Average salary % change year-on-year
+17.00% -9.09%
90% offered a salary of more than £34,000 £37,500 £32,500
10% offered a salary of more than £110,000 £90,000 £76,900
UK excluding London average salary £43,401 £42,500 £42,500
% change year-on-year
+2.11% -
Processes & Methodologies Category
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
1757 1611 1683
As % of all permanent IT jobs located in Reading 73.30% 70.20% 76.95%
Number of salaries quoted 1187 1247 1424
Average salary £50,000 £46,000 £45,000
Average salary % change year-on-year
+8.69% +2.22%
90% offered a salary of more than £35,000 £33,850 £32,500
10% offered a salary of more than £80,000 £63,000 £70,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
Berkshire

Service Management
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Reading

Service Management
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Reading region.

Service Management Salary Trend in Reading

Service Management
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Service Management across the Reading region over the 3 months to 31 July 2014.

Service Management Salary Histogram in Reading

Service Management
Top 30 Related IT Skills in Reading

For the 6 months to 31 July 2014, IT jobs across the Reading region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 105 (69.54%) ITIL
2 69 (45.70%) Telecoms
3 58 (38.41%) Service Delivery
4 50 (33.11%) Project Management
5 39 (25.83%) Finance
6 34 (22.52%) SLA
7 26 (17.22%) Matrix Management
7 26 (17.22%) Security Cleared
8 25 (16.56%) Microsoft
8 25 (16.56%) UNIX
8 25 (16.56%) ITSM
9 24 (15.89%) SC Cleared
10 23 (15.23%) Huawei
11 21 (13.91%) PRINCE2
11 21 (13.91%) Continuous Improvement
12 19 (12.58%) IBM
13 17 (11.26%) Degree
14 16 (10.60%) Cloud Computing
15 15 (9.93%) Product Management
15 15 (9.93%) Performance Management
15 15 (9.93%) Linux
16 13 (8.61%) Remedy
16 13 (8.61%) Configuration Management
16 13 (8.61%) Tivoli
16 13 (8.61%) Netcool
16 13 (8.61%) CMDB
17 12 (7.95%) Stakeholder Management
18 11 (7.28%) Problem Management
18 11 (7.28%) Radio Access Network
19 10 (6.62%) Capacity Management

Service Management
Top Related IT Skills in Reading by Category

For the 6 months to 31 July 2014, IT jobs across the Reading region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (3.31%) SharePoint
2 1 (0.66%) MS Exchange
2 1 (0.66%) SAS
2 1 (0.66%) IBM Notes
2 1 (0.66%) CMS
2 1 (0.66%) Lync
2 1 (0.66%) Exchange Server 2010
2 1 (0.66%) Exchange Server 2013
2 1 (0.66%) Exchange Server 2007
Applications
1 6 (3.97%) MS Excel
1 6 (3.97%) MS Office
2 3 (1.99%) MS Visio
Business Applications
1 1 (0.66%) Agresso
1 1 (0.66%) Dynamics CRM
1 1 (0.66%) Dynamics AX
1 1 (0.66%) Tesseract
Cloud Services
1 16 (10.60%) Cloud Computing
2 1 (0.66%) SaaS
2 1 (0.66%) PaaS
Communications & Networking
1 11 (7.28%) Radio Access Network
2 10 (6.62%) SMTP
2 10 (6.62%) HTTP
2 10 (6.62%) DNS
3 8 (5.30%) Wireless
4 4 (2.65%) Broadband
5 3 (1.99%) VPN
5 3 (1.99%) Internet
6 2 (1.32%) LTE
6 2 (1.32%) 4G
6 2 (1.32%) 2G
6 2 (1.32%) WAN
6 2 (1.32%) 3G
7 1 (0.66%) PBX
7 1 (0.66%) SAN
7 1 (0.66%) Firewall
7 1 (0.66%) NAS
Database & Business Intelligence
1 7 (4.64%) MySQL
2 3 (1.99%) SQL Server
General
1 69 (45.70%) Telecoms
2 39 (25.83%) Finance
3 9 (5.96%) Banking
4 8 (5.30%) Front Office
5 5 (3.31%) Back Office
5 5 (3.31%) Marketing
5 5 (3.31%) Retail
6 3 (1.99%) Automotive
6 3 (1.99%) Legal
7 2 (1.32%) Law
8 1 (0.66%) Publishing
8 1 (0.66%) Dutch Language
8 1 (0.66%) German Language
8 1 (0.66%) Billing
Job Titles
1 23 (15.23%) Service Manager
2 18 (11.92%) Technical Design Authority
3 17 (11.26%) Delivery Manager
4 15 (9.93%) Services Delivery Manager
5 9 (5.96%) Architect
5 9 (5.96%) Platform Engineer
6 8 (5.30%) Cloud Engineer
6 8 (5.30%) Service Delivery Director
6 8 (5.30%) Linux Engineer
6 8 (5.30%) Services Director
7 7 (4.64%) Graduate
7 7 (4.64%) Analyst
7 7 (4.64%) Consultant
7 7 (4.64%) Account Manager
8 5 (3.31%) Change Analyst
8 5 (3.31%) Account Director
8 5 (3.31%) Incident Manager
8 5 (3.31%) OSS Engineer
9 4 (2.65%) IT Support
9 4 (2.65%) Support Manager
Libraries, Frameworks & Software Standards
1 4 (2.65%) CGI
2 3 (1.99%) Web Services
2 3 (1.99%) XML
3 2 (1.32%) Ajax
3 2 (1.32%) .NET
3 2 (1.32%) HTML
4 1 (0.66%) CSS
4 1 (0.66%) SOAP
4 1 (0.66%) Application Packaging
Miscellaneous
1 13 (8.61%) CMDB
2 10 (6.62%) Client/Server
3 8 (5.30%) Mathematics
3 8 (5.30%) Physics
4 4 (2.65%) Computer Science
5 3 (1.99%) GIS
6 1 (0.66%) Mainframe
6 1 (0.66%) Management Information System
6 1 (0.66%) CCTV
6 1 (0.66%) Human Factors
6 1 (0.66%) Mobile App
6 1 (0.66%) Video Conferencing
Operating Systems
1 25 (16.56%) UNIX
2 15 (9.93%) Linux
3 7 (4.64%) Windows
3 7 (4.64%) Red Hat Enterprise Linux
4 1 (0.66%) Windows 7
Processes & Methodologies
1 105 (69.54%) ITIL
2 58 (38.41%) Service Delivery
3 50 (33.11%) Project Management
4 26 (17.22%) Matrix Management
5 25 (16.56%) ITSM
6 21 (13.91%) PRINCE2
6 21 (13.91%) Continuous Improvement
7 15 (9.93%) Product Management
7 15 (9.93%) Performance Management
8 13 (8.61%) Configuration Management
9 12 (7.95%) Stakeholder Management
10 11 (7.28%) Problem Management
11 10 (6.62%) Capacity Management
11 10 (6.62%) Load Balancing
11 10 (6.62%) Business Intelligence
12 9 (5.96%) Change Management
12 9 (5.96%) Operations Management
12 9 (5.96%) eTOM
13 8 (5.30%) Change Control
13 8 (5.30%) Fault Management
Programming Languages
1 8 (5.30%) SQL
2 7 (4.64%) Perl
3 5 (3.31%) Korn
4 3 (1.99%) Shell Script
4 3 (1.99%) PowerShell
5 2 (1.32%) C#
5 2 (1.32%) C++
5 2 (1.32%) Java
5 2 (1.32%) JavaScript
Qualifications
1 26 (17.22%) Security Cleared
2 24 (15.89%) SC Cleared
3 17 (11.26%) Degree
4 10 (6.62%) ITIL Certification
5 5 (3.31%) OCA
5 5 (3.31%) Oracle Certification
5 5 (3.31%) MOS
6 4 (2.65%) PMP
6 4 (2.65%) PMI Certification
7 3 (1.99%) ITIL Foundation Certificate
7 3 (1.99%) PRINCE2 Practitioner
8 2 (1.32%) ISEB
9 1 (0.66%) DV Cleared
Quality Assurance & Compliance
1 34 (22.52%) SLA
2 10 (6.62%) QA
3 3 (1.99%) ISO 9001
3 3 (1.99%) ISO/IEC 27001
3 3 (1.99%) ISO/IEC 20000
System Software
1 7 (4.64%) VMware Infrastructure
2 5 (3.31%) Active Directory
3 4 (2.65%) Hyper-V
4 3 (1.99%) Microsoft App-V
4 3 (1.99%) VMware ESX
4 3 (1.99%) Microsoft Virtual Server
Systems Management
1 13 (8.61%) Tivoli
1 13 (8.61%) Netcool
2 8 (5.30%) OVPI
2 8 (5.30%) NSN NetAct
2 8 (5.30%) HP NNM
2 8 (5.30%) TeMIP
2 8 (5.30%) OpenView
3 3 (1.99%) WSUS
3 3 (1.99%) SCCM
Vendors
1 25 (16.56%) Microsoft
2 23 (15.23%) Huawei
3 19 (12.58%) IBM
4 13 (8.61%) Remedy
5 10 (6.62%) HP
6 8 (5.30%) Nokia Solutions and Networks
6 8 (5.30%) EMC
6 8 (5.30%) BMC
6 8 (5.30%) Ericsson
7 7 (4.64%) Red Hat
7 7 (4.64%) VMware
8 6 (3.97%) Oracle
9 5 (3.31%) Cramer
9 5 (3.31%) Amdocs
9 5 (3.31%) NetCracker
10 3 (1.99%) Citrix
10 3 (1.99%) Sophos
11 2 (1.32%) ServiceNow
11 2 (1.32%) Fujitsu
11 2 (1.32%) Salesforce.com
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