The table below looks at the statistics for Service Management skills in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 15 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
15 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 48 63 101
Rank change year-on-year
+15 +38
Permanent jobs citing Service Management 106 74 33
As % of all permanent IT jobs located in Reading 4.24% 3.29% 1.64%
As % of the Processes & Methodologies category 5.49% 4.43% 2.17%
Number of salaries quoted 72 44 27
Average salary £50,000 £59,000 £41,500
Average salary % change year-on-year
-15.25% +42.16%
90% offered a salary of more than £35,000 £40,000 £27,500
10% offered a salary of more than £73,175 £85,000 £65,600
UK excluding London average salary £42,500 £45,000 £42,250
% change year-on-year
-5.55% +6.50%
Service Management
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
1930 1672 1518
As % of all permanent IT jobs located in Reading 77.17% 74.44% 75.64%
Number of salaries quoted 1333 1307 1272
Average salary £51,500 £46,253 £45,500
Average salary % change year-on-year
+11.34% +1.65%
90% offered a salary of more than £35,000 £32,500 £32,000
10% offered a salary of more than £80,000 £65,000 £70,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Reading

Service Management
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Reading region.

Service Management Salary Trend in Reading

Service Management
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Service Management across the Reading region over the 3 months to 15 September 2014.

Service Management Salary Histogram in Reading

Service Management
Top 30 Related IT Skills in Reading

For the 6 months to 15 September 2014, IT jobs across the Reading region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 117 (64.64%) ITIL
2 71 (39.23%) Telecoms
3 59 (32.60%) Service Delivery
4 44 (24.31%) Project Management
5 43 (23.76%) SLA
6 38 (20.99%) Finance
7 34 (18.78%) UNIX
8 29 (16.02%) Microsoft
9 23 (12.71%) Matrix Management
10 21 (11.60%) SQL
11 20 (11.05%) ITSM
11 20 (11.05%) Huawei
12 19 (10.50%) Degree
12 19 (10.50%) Security Cleared
12 19 (10.50%) Continuous Improvement
12 19 (10.50%) Change Management
12 19 (10.50%) Linux
13 18 (9.94%) IBM
14 17 (9.39%) SC Cleared
15 16 (8.84%) PCI DSS
16 15 (8.29%) PRINCE2
16 15 (8.29%) Netcool
17 14 (7.73%) Tivoli
17 14 (7.73%) Front Office
17 14 (7.73%) Cloud Computing
17 14 (7.73%) Incident Management
17 14 (7.73%) Analytical Skills
18 13 (7.18%) Coaching
18 13 (7.18%) SaaS
18 13 (7.18%) Windows

Service Management
Top Related IT Skills in Reading by Category

For the 6 months to 15 September 2014, IT jobs across the Reading region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (2.76%) SharePoint
2 3 (1.66%) Apache
2 3 (1.66%) Tomcat
2 3 (1.66%) Oracle HTTP Server
2 3 (1.66%) IBM HTTP Server
2 3 (1.66%) WebSphere
3 1 (0.55%) IBM Notes
3 1 (0.55%) SAS
Applications
1 6 (3.31%) MS Office
2 5 (2.76%) MS Excel
3 3 (1.66%) MS Visio
Business Applications
1 4 (2.21%) Oracle Applications
2 2 (1.10%) Dynamics CRM
3 1 (0.55%) Oracle Financials
3 1 (0.55%) Agresso
Cloud Services
1 14 (7.73%) Cloud Computing
2 13 (7.18%) SaaS
3 1 (0.55%) PaaS
Communications & Networking
1 10 (5.52%) VPN
2 9 (4.97%) HTTP
3 8 (4.42%) Wireless
4 6 (3.31%) Radio Access Network
4 6 (3.31%) DNS
4 6 (3.31%) SMTP
5 4 (2.21%) Broadband
6 3 (1.66%) Internet
6 3 (1.66%) Firewall
7 2 (1.10%) 4G
7 2 (1.10%) IPsec
7 2 (1.10%) 2G
7 2 (1.10%) LTE
7 2 (1.10%) 3G
7 2 (1.10%) WAN
8 1 (0.55%) PBX
8 1 (0.55%) SAN
8 1 (0.55%) NAS
Database & Business Intelligence
1 7 (3.87%) MySQL
2 4 (2.21%) SQL Server
3 3 (1.66%) DB2
General
1 71 (39.23%) Telecoms
2 38 (20.99%) Finance
3 14 (7.73%) Front Office
4 12 (6.63%) Banking
5 8 (4.42%) Retail
6 5 (2.76%) Back Office
6 5 (2.76%) Marketing
7 4 (2.21%) Legal
8 3 (1.66%) Billing
8 3 (1.66%) Automotive
9 1 (0.55%) Publishing
9 1 (0.55%) Dutch Language
9 1 (0.55%) German Language
Job Titles
1 21 (11.60%) Service Manager
2 14 (7.73%) Delivery Manager
2 14 (7.73%) Technical Design Authority
3 12 (6.63%) Support Specialist
4 11 (6.08%) Applications Support
4 11 (6.08%) Services Delivery Manager
4 11 (6.08%) Incident Manager
5 10 (5.52%) Analyst
6 8 (4.42%) Account Manager
7 7 (3.87%) Applications Specialist
7 7 (3.87%) Graduate
7 7 (3.87%) Applications Support Specialist
7 7 (3.87%) Support Manager
8 6 (3.31%) Platform Engineer
8 6 (3.31%) Pre Sales Consultant
8 6 (3.31%) Linux Engineer
8 6 (3.31%) Services Director
8 6 (3.31%) Service Delivery Director
8 6 (3.31%) Architect
8 6 (3.31%) Sales Consultant
Libraries, Frameworks & Software Standards
1 4 (2.21%) CSS
2 3 (1.66%) Web Services
2 3 (1.66%) XML
2 3 (1.66%) CGI
2 3 (1.66%) WebSphere MQ
2 3 (1.66%) J2EE
3 2 (1.10%) Ajax
3 2 (1.10%) HTML
3 2 (1.10%) .NET
4 1 (0.55%) SOAP
4 1 (0.55%) Application Packaging
Miscellaneous
1 14 (7.73%) Analytical Skills
2 12 (6.63%) CMDB
3 8 (4.42%) Mathematics
3 8 (4.42%) Physics
4 6 (3.31%) Client/Server
5 4 (2.21%) Management Information System
5 4 (2.21%) Computer Science
6 3 (1.66%) GIS
7 1 (0.55%) CCTV
7 1 (0.55%) Mainframe
7 1 (0.55%) Video Conferencing
7 1 (0.55%) Mobile App
7 1 (0.55%) Enterprise Software
Operating Systems
1 34 (18.78%) UNIX
2 19 (10.50%) Linux
3 13 (7.18%) Windows
4 6 (3.31%) Red Hat Enterprise Linux
5 1 (0.55%) Windows 7
5 1 (0.55%) Solaris
Processes & Methodologies
1 117 (64.64%) ITIL
2 59 (32.60%) Service Delivery
3 44 (24.31%) Project Management
4 23 (12.71%) Matrix Management
5 20 (11.05%) ITSM
6 19 (10.50%) Change Management
6 19 (10.50%) Continuous Improvement
7 15 (8.29%) PRINCE2
8 14 (7.73%) Incident Management
9 13 (7.18%) Coaching
10 12 (6.63%) Problem Management
10 12 (6.63%) Business Intelligence
11 11 (6.08%) Product Management
11 11 (6.08%) Mentoring
12 10 (5.52%) Performance Management
12 10 (5.52%) Stakeholder Management
13 8 (4.42%) CRM
13 8 (4.42%) E-Commerce
13 8 (4.42%) Validation
13 8 (4.42%) Line Management
Programming Languages
1 21 (11.60%) SQL
2 8 (4.42%) Korn
3 7 (3.87%) Perl
4 6 (3.31%) Shell Script
5 3 (1.66%) AWK
5 3 (1.66%) PowerShell
5 3 (1.66%) Bash Shell
5 3 (1.66%) sed
6 2 (1.10%) C#
6 2 (1.10%) C++
6 2 (1.10%) Java
6 2 (1.10%) JavaScript
Qualifications
1 19 (10.50%) Degree
1 19 (10.50%) Security Cleared
2 17 (9.39%) SC Cleared
3 9 (4.97%) ITIL Certification
4 6 (3.31%) ITIL Foundation Certificate
5 5 (2.76%) OCA
5 5 (2.76%) Oracle Certification
5 5 (2.76%) MOS
6 4 (2.21%) PMP
6 4 (2.21%) PMI Certification
Quality Assurance & Compliance
1 43 (23.76%) SLA
2 16 (8.84%) PCI DSS
3 8 (4.42%) QA
4 5 (2.76%) ISO 9001
4 5 (2.76%) ISO/IEC 27001
System Software
1 8 (4.42%) VMware Infrastructure
2 4 (2.21%) Hyper-V
2 4 (2.21%) Active Directory
3 3 (1.66%) VMware ESX
3 3 (1.66%) Microsoft App-V
3 3 (1.66%) Microsoft Virtual Server
3 3 (1.66%) Tivoli Directory Server
Systems Management
1 15 (8.29%) Netcool
2 14 (7.73%) Tivoli
3 8 (4.42%) OpenView
3 8 (4.42%) TeMIP
3 8 (4.42%) HP NNM
3 8 (4.42%) OVPI
4 4 (2.21%) WSUS
4 4 (2.21%) NetBackup
5 3 (1.66%) SCCM
5 3 (1.66%) NSN NetAct
Vendors
1 29 (16.02%) Microsoft
2 20 (11.05%) Huawei
3 18 (9.94%) IBM
4 13 (7.18%) Oracle
5 12 (6.63%) HP
5 12 (6.63%) Remedy
6 9 (4.97%) VMware
7 8 (4.42%) BMC
8 6 (3.31%) Red Hat
9 3 (1.66%) Sophos
9 3 (1.66%) Ericsson
9 3 (1.66%) EMC
9 3 (1.66%) Citrix
9 3 (1.66%) Amdocs
9 3 (1.66%) Cramer
9 3 (1.66%) Ab Initio
9 3 (1.66%) NetCracker
9 3 (1.66%) Nokia Solutions and Networks
10 2 (1.10%) ServiceNow
10 2 (1.10%) Salesforce.com
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