The table below looks at the statistics for the Technical Support role in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Technical Support
Rank 71 76 86
Rank change year-on-year
+5 +10
Contract jobs requiring a Technical Support 4 11 4
As % of all contract IT jobs located in Reading 0.44% 1.03% 0.31%
As % of the Job Titles category 0.49% 1.12% 0.35%
Number of daily rates quoted 2 9 2
Average daily rate
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£358 £235 £335
Average daily rate % change year-on-year
+52.12% -29.85%
90% offered a daily rate of more than £284 £193 £203
10% offered a daily rate of more than £432 £405 £467
UK excluding London average daily rate £265 £240 £230
% change year-on-year
+10.41% +4.34%
Number of hourly rates quoted 2 1 0
Average hourly rate £17.00 £13.00 -
Average hourly rate % change year-on-year
+30.76% -
UK excluding London average hourly rate £15.63 £13.50 £16.16
% change year-on-year
+15.74% -16.46%
Technical Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Reading
Contract IT job ads with a match in the
Job Titles category
817 981 1147
As % of all contract IT jobs located in Reading 89.78% 92.03% 90.10%
Number of daily rates quoted 499 513 394
Average daily rate £400 £375 £338
Average daily rate % change year-on-year
+6.66% +11.11%
90% offered a daily rate of more than £175 £210 £210
10% offered a daily rate of more than £550 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 31 34 43
Average hourly rate £17.50 £12.50 £17.00
Average hourly rate % change year-on-year
+40.00% -26.47%
90% offered a hourly rate of more than £10.50 £11.00 £10.00
10% offered a hourly rate of more than £24.50 £17.50 £35.00
UK excluding London average hourly rate £16.00 £16.00 £18.00
% change year-on-year
- -11.11%

Technical Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Reading

Technical Support
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the Reading region.

Technical Support Daily Rate Trend in Reading

Technical Support
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the Reading region over the 3 months to 27 November 2014.

Technical Support Daily Rate Histogram in Reading

Technical Support
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the Reading region.

Technical Support Hourly Rate Trend in Reading

Technical Support
Top 30 Related IT Skills in Reading

For the 6 months to 27 November 2014, IT contractor jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 8 (80.00%) Windows
1 8 (80.00%) Microsoft
2 7 (70.00%) Active Directory
3 6 (60.00%) ITIL
3 6 (60.00%) Windows 7
4 5 (50.00%) SC Cleared
4 5 (50.00%) DV Cleared
4 5 (50.00%) Security Cleared
4 5 (50.00%) MCP
4 5 (50.00%) MCSE
4 5 (50.00%) MS Visio
4 5 (50.00%) Symantec
4 5 (50.00%) Configuration Management
4 5 (50.00%) HP
4 5 (50.00%) SLA
4 5 (50.00%) Microsoft Certification
5 3 (30.00%) .NET
6 2 (20.00%) Web Development
6 2 (20.00%) Performance Analysis
6 2 (20.00%) IIS
6 2 (20.00%) ASP.NET
6 2 (20.00%) CSS
6 2 (20.00%) HTML
6 2 (20.00%) JavaScript
6 2 (20.00%) WAN
6 2 (20.00%) HTTPS
6 2 (20.00%) Internet
7 1 (10.00%) C#
7 1 (10.00%) Citrix
7 1 (10.00%) CMMI

Technical Support
Top Related IT Skills in Reading by Category

For the 6 months to 27 November 2014, IT contractor jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (20.00%) IIS
Applications
1 5 (50.00%) MS Visio
2 1 (10.00%) MS Excel
Communications & Networking
1 2 (20.00%) WAN
1 2 (20.00%) HTTPS
1 2 (20.00%) Internet
2 1 (10.00%) LAN
2 1 (10.00%) VoIP
Development Applications
1 1 (10.00%) Team Foundation Server
Libraries, Frameworks & Software Standards
1 3 (30.00%) .NET
2 2 (20.00%) ASP.NET
2 2 (20.00%) CSS
2 2 (20.00%) HTML
Miscellaneous
1 1 (10.00%) Analytical Skills
Operating Systems
1 8 (80.00%) Windows
2 6 (60.00%) Windows 7
Processes & Methodologies
1 6 (60.00%) ITIL
2 5 (50.00%) Configuration Management
3 2 (20.00%) Web Development
3 2 (20.00%) Performance Analysis
4 1 (10.00%) CMMI
4 1 (10.00%) Change Management
4 1 (10.00%) Scrum
4 1 (10.00%) Project Management
4 1 (10.00%) Kanban
4 1 (10.00%) Change Control
4 1 (10.00%) Agile Software Development
4 1 (10.00%) Customer Engagement
Programming Languages
1 2 (20.00%) JavaScript
2 1 (10.00%) C#
2 1 (10.00%) SQL
2 1 (10.00%) VB.NET
Qualifications
1 5 (50.00%) SC Cleared
1 5 (50.00%) DV Cleared
1 5 (50.00%) Security Cleared
1 5 (50.00%) MCP
1 5 (50.00%) MCSE
1 5 (50.00%) Microsoft Certification
Quality Assurance & Compliance
1 5 (50.00%) SLA
System Software
1 7 (70.00%) Active Directory
2 1 (10.00%) vSphere
2 1 (10.00%) Hyper-V
2 1 (10.00%) XenApp
2 1 (10.00%) XenDesktop
Vendors
1 8 (80.00%) Microsoft
2 5 (50.00%) Symantec
2 5 (50.00%) HP
3 1 (10.00%) Citrix
3 1 (10.00%) VMware
3 1 (10.00%) Mitel