The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 48 78 84
Rank change year-on-year
+30 +6
Permanent jobs requiring a Technical Support 102 70 69
As % of all permanent IT jobs located in Reading 4.83% 2.92% 3.03%
As % of the Job Titles category 5.13% 3.04% 3.20%
Number of salaries quoted 88 54 56
Average salary £35,500 £40,000 £38,000
Average salary % change year-on-year
-11.25% +5.26%
90% offered a salary of more than £24,000 £27,000 £31,250
10% offered a salary of more than £55,000 £49,250 £45,000
UK excluding London average salary £30,000 £32,000 £30,000
% change year-on-year
-6.25% +6.66%
Technical Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
1990 2299 2157
As % of all permanent IT jobs located in Reading 94.22% 95.75% 94.81%
Number of salaries quoted 1544 1595 1620
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,500 £25,000 £25,000
10% offered a salary of more than £65,000 £65,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Reading

Technical Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Reading region.

Technical Support Salary Trend in Reading

Technical Support
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Technical Support across the Reading region over the 3 months to 9 February 2016.

Technical Support Salary Histogram in Reading

Technical Support
Top 30 Related IT Skills in Reading

For the 6 months to 9 February 2016, IT jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 58 (36.71%) Windows
2 54 (34.18%) Microsoft
3 53 (33.54%) Active Directory
4 50 (31.65%) Linux
5 48 (30.38%) TCP/IP
6 46 (29.11%) Analytical Skills
7 43 (27.22%) Degree
8 42 (26.58%) VMware
9 37 (23.42%) SQL
9 37 (23.42%) Windows Server
10 35 (22.15%) Firewall
10 35 (22.15%) German Language
11 33 (20.89%) VMware Infrastructure
12 31 (19.62%) Oracle
13 27 (17.09%) Unix
14 26 (16.46%) MS Excel
15 24 (15.19%) Apache
16 23 (14.56%) IIS
17 22 (13.92%) SQL Server
18 21 (13.29%) MS Exchange
18 21 (13.29%) Computer Science
19 20 (12.66%) WebSphere
19 20 (12.66%) WebLogic
19 20 (12.66%) Tomcat
20 19 (12.03%) Service Delivery
21 18 (11.39%) SLA
22 16 (10.13%) DNS
23 15 (9.49%) XML
23 15 (9.49%) .NET
23 15 (9.49%) C#

Technical Support
Top Related IT Skills in Reading by Category

For the 6 months to 9 February 2016, IT jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (15.19%) Apache
2 23 (14.56%) IIS
3 21 (13.29%) MS Exchange
4 20 (12.66%) Tomcat
4 20 (12.66%) WebLogic
4 20 (12.66%) WebSphere
5 5 (3.16%) IBM Domino
5 5 (3.16%) OpenStack
6 4 (2.53%) Exchange Server 2010
7 2 (1.27%) Oracle Collaboration Suite
7 2 (1.27%) SharePoint
8 1 (0.63%) JBoss
Applications
1 26 (16.46%) MS Excel
2 6 (3.80%) MS Office
Cloud Services
1 5 (3.16%) Amazon AWS
2 3 (1.90%) SaaS
Communications & Networking
1 48 (30.38%) TCP/IP
2 35 (22.15%) Firewall
3 16 (10.13%) DNS
4 10 (6.33%) DHCP
4 10 (6.33%) LDAP
4 10 (6.33%) SAN
4 10 (6.33%) Wireless
5 8 (5.06%) SMTP
6 6 (3.80%) Ethernet
6 6 (3.80%) H.323
6 6 (3.80%) iSCSI
6 6 (3.80%) MGCP
7 5 (3.16%) Diameter Protocol
7 5 (3.16%) HTTP
7 5 (3.16%) LAN
7 5 (3.16%) SS7
7 5 (3.16%) WAN
8 4 (2.53%) NetScaler
8 4 (2.53%) SNMP
8 4 (2.53%) Unified Communications
Database & Business Intelligence
1 22 (13.92%) SQL Server
2 4 (2.53%) SQL Server 2012
2 4 (2.53%) SQL Server Reporting Services
3 2 (1.27%) Oracle Database
4 1 (0.63%) PostgreSQL
4 1 (0.63%) Relational Database
Development Applications
1 4 (2.53%) Visual Studio
2 1 (0.63%) VSS/SourceSafe
General
1 35 (22.15%) German Language
2 14 (8.86%) Telecoms
3 11 (6.96%) French Language
4 10 (6.33%) Manufacturing
5 7 (4.43%) Spanish Language
6 4 (2.53%) Finance
6 4 (2.53%) Marketing
7 3 (1.90%) Italian Language
7 3 (1.90%) Portuguese Language
8 2 (1.27%) Billing
8 2 (1.27%) Games
9 1 (0.63%) Advertising
9 1 (0.63%) Mandarin Language
9 1 (0.63%) Retail
Libraries, Frameworks & Software Standards
1 15 (9.49%) .NET
1 15 (9.49%) HTML
1 15 (9.49%) XML
2 10 (6.33%) Web Services
3 5 (3.16%) ASP.NET
4 4 (2.53%) CSS
4 4 (2.53%) DHTML
4 4 (2.53%) SOAP
5 3 (1.90%) Unreal Engine
6 1 (0.63%) J2EE
6 1 (0.63%) LAMP
Miscellaneous
1 46 (29.11%) Analytical Skills
2 21 (13.29%) Computer Science
3 4 (2.53%) Fintech
3 4 (2.53%) Management Information System
3 4 (2.53%) W3C
4 2 (1.27%) Clustering
5 1 (0.63%) Digital Media
5 1 (0.63%) Life Science
5 1 (0.63%) PKI
Operating Systems
1 58 (36.71%) Windows
2 50 (31.65%) Linux
3 37 (23.42%) Windows Server
4 27 (17.09%) Unix
5 14 (8.86%) Windows Server 2008
6 12 (7.59%) Windows Server 2012
7 11 (6.96%) Windows Server 2003
8 10 (6.33%) Windows 8
9 7 (4.43%) Red Hat Enterprise Linux
9 7 (4.43%) Solaris
10 6 (3.80%) Windows 7
10 6 (3.80%) Windows XP
11 3 (1.90%) CentOS
11 3 (1.90%) Debian
11 3 (1.90%) Ubuntu
12 2 (1.27%) Windows Vista
13 1 (0.63%) AIX
13 1 (0.63%) HPUX
13 1 (0.63%) Windows 2000
13 1 (0.63%) Windows NT
Processes & Methodologies
1 19 (12.03%) Service Delivery
2 12 (7.59%) Performance Management
3 10 (6.33%) ITIL
3 10 (6.33%) Structured Programming
4 6 (3.80%) Data Management
4 6 (3.80%) Presales
4 6 (3.80%) Vulnerability Management
5 5 (3.16%) Network Management
6 4 (2.53%) Asset Management
6 4 (2.53%) Case Management
6 4 (2.53%) Problem Management
6 4 (2.53%) Risk Management
6 4 (2.53%) Root Cause Analysis
7 3 (1.90%) Project Management
8 2 (1.27%) Change Management
8 2 (1.27%) Convergent Charging
8 2 (1.27%) Incident Management
8 2 (1.27%) Resource Management
8 2 (1.27%) SIEM
8 2 (1.27%) Validation
Programming Languages
1 37 (23.42%) SQL
2 15 (9.49%) C#
3 14 (8.86%) VB
4 5 (3.16%) VB.NET
5 4 (2.53%) VB6
6 2 (1.27%) Bash Shell
6 2 (1.27%) Java
6 2 (1.27%) Perl
7 1 (0.63%) AWK
7 1 (0.63%) JavaScript
7 1 (0.63%) Python
7 1 (0.63%) sed
Qualifications
1 43 (27.22%) Degree
2 9 (5.70%) Security Cleared
3 8 (5.06%) Cisco Certification
3 8 (5.06%) SC Cleared
4 6 (3.80%) CEH
4 6 (3.80%) CISSP
5 4 (2.53%) CCA
5 4 (2.53%) CCNA
5 4 (2.53%) CCNP
5 4 (2.53%) CCNP Voice
5 4 (2.53%) CCVP
5 4 (2.53%) Citrix Certification
6 2 (1.27%) MCP
7 1 (0.63%) A+ Certification
7 1 (0.63%) MCSE
7 1 (0.63%) Microsoft Certification
7 1 (0.63%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 18 (11.39%) SLA
System Software
1 53 (33.54%) Active Directory
2 33 (20.89%) VMware Infrastructure
3 13 (8.23%) Hyper-V
4 5 (3.16%) VMware ESX
4 5 (3.16%) XenApp
4 5 (3.16%) XenDesktop
5 4 (2.53%) Microsoft App-V
5 4 (2.53%) vSphere
5 4 (2.53%) XenServer
6 3 (1.90%) Sendmail
7 2 (1.27%) VMware ESXi
Systems Management
1 5 (3.16%) SCCM
2 4 (2.53%) Cisco CUCM
2 4 (2.53%) Cisco UCCX
2 4 (2.53%) EdgeSight
2 4 (2.53%) Legato
2 4 (2.53%) NetBackup
2 4 (2.53%) SCOM
3 3 (1.90%) Backup Exec
3 3 (1.90%) Nmap
3 3 (1.90%) Simpana
4 2 (1.27%) Cisco IPCC
5 1 (0.63%) EMC NetWorker
5 1 (0.63%) HP Data Protector
5 1 (0.63%) Tivoli Storage Manager
Vendors
1 54 (34.18%) Microsoft
2 42 (26.58%) VMware
3 31 (19.62%) Oracle
4 12 (7.59%) Red Hat
5 11 (6.96%) Citrix
6 10 (6.33%) Cisco
7 8 (5.06%) Sun
8 7 (4.43%) Forcepoint
8 7 (4.43%) Google
9 6 (3.80%) HP
9 6 (3.80%) NetApp
10 5 (3.16%) AppSense
10 5 (3.16%) Hitachi
11 4 (2.53%) Red Box
11 4 (2.53%) Symantec
11 4 (2.53%) Veeam
11 4 (2.53%) Verint
11 4 (2.53%) Veritas
11 4 (2.53%) Zeacom
12 3 (1.90%) Lotus
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