The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 89 94 71
Rank change year-on-year
+5 -23
Permanent jobs requiring a Technical Support 48 44 57
As % of all permanent IT jobs located in Reading 1.91% 1.89% 2.74%
As % of the Job Titles category 2.08% 2.01% 2.95%
Number of salaries quoted 31 40 48
Average salary £34,000 £35,000 £28,500
Average salary % change year-on-year
-2.85% +22.80%
90% offered a salary of more than £21,000 £27,250 £22,500
10% offered a salary of more than £45,000 £48,250 £43,000
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Technical Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2305 2189 1933
As % of all permanent IT jobs located in Reading 91.61% 94.11% 92.93%
Number of salaries quoted 1635 1741 1631
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £72,500 £62,500 £65,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Reading

Technical Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Reading region.

Technical Support Salary Trend in Reading

Technical Support
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Technical Support across the Reading region over the 3 months to 22 August 2014.

Technical Support Salary Histogram in Reading

Technical Support
Top 30 Related IT Skills in Reading

For the 6 months to 22 August 2014, IT jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 83 (75.45%) Windows
2 55 (50.00%) VMware
3 46 (41.82%) Linux
3 46 (41.82%) Oracle
4 44 (40.00%) Microsoft
4 44 (40.00%) SAN
5 42 (38.18%) SQL
5 42 (38.18%) SharePoint
6 38 (34.55%) Lotus Domino
7 36 (32.73%) UNIX
8 35 (31.82%) Clustering
9 26 (23.64%) Active Directory
10 22 (20.00%) French Language
10 22 (20.00%) Russian Language
10 22 (20.00%) Spanish Language
11 21 (19.09%) HP
12 19 (17.27%) MS Excel
12 19 (17.27%) SQL Server
13 14 (12.73%) Firewall
13 14 (12.73%) Windows Server 2008
14 13 (11.82%) SLA
15 12 (10.91%) MS Exchange
16 11 (10.00%) DNS
17 10 (9.09%) TCP/IP
17 10 (9.09%) Citrix
17 10 (9.09%) LAN
17 10 (9.09%) Telecoms
17 10 (9.09%) German Language
17 10 (9.09%) Windows 7
18 9 (8.18%) Microsoft Certification

Technical Support
Top Related IT Skills in Reading by Category

For the 6 months to 22 August 2014, IT jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (38.18%) SharePoint
2 38 (34.55%) Lotus Domino
3 12 (10.91%) MS Exchange
4 5 (4.55%) Lync
4 5 (4.55%) Exchange Server 2007
5 3 (2.73%) Exchange Server 2010
5 3 (2.73%) Exchange Server 2013
5 3 (2.73%) WordPress
6 2 (1.82%) IBM Notes
6 2 (1.82%) Tomcat
7 1 (0.91%) Exchange Server 2003
7 1 (0.91%) WebSphere
7 1 (0.91%) Oracle Collaboration Suite
7 1 (0.91%) WebLogic
7 1 (0.91%) IIS
Applications
1 19 (17.27%) MS Excel
2 7 (6.36%) MS Visio
3 6 (5.45%) MS Office
Business Applications
1 1 (0.91%) Dynamics AX
Cloud Services
1 5 (4.55%) Office 365
2 2 (1.82%) SaaS
Communications & Networking
1 44 (40.00%) SAN
2 14 (12.73%) Firewall
3 11 (10.00%) DNS
4 10 (9.09%) TCP/IP
4 10 (9.09%) LAN
5 9 (8.18%) VoIP
6 8 (7.27%) HTTP
7 7 (6.36%) iSCSI
7 7 (6.36%) Internet
7 7 (6.36%) SMTP
7 7 (6.36%) WAN
8 6 (5.45%) Wireless
9 4 (3.64%) VPN
9 4 (3.64%) DHCP
10 3 (2.73%) NetScaler
10 3 (2.73%) GGSN
10 3 (2.73%) SGSN
10 3 (2.73%) Wi-Fi
10 3 (2.73%) WCDMA
10 3 (2.73%) 3GPP
Database & Business Intelligence
1 19 (17.27%) SQL Server
2 6 (5.45%) Relational Database
3 4 (3.64%) SQL Server 2012
4 2 (1.82%) MySQL
4 2 (1.82%) DB2
4 2 (1.82%) SQL Server 2008
5 1 (0.91%) MaxDB
5 1 (0.91%) SQL Server Reporting Services
5 1 (0.91%) Informix
5 1 (0.91%) Crystal Reports
Development Applications
1 1 (0.91%) Oracle Forms
General
1 22 (20.00%) French Language
1 22 (20.00%) Russian Language
1 22 (20.00%) Spanish Language
2 10 (9.09%) Telecoms
2 10 (9.09%) German Language
3 4 (3.64%) Marketing
4 3 (2.73%) Banking
4 3 (2.73%) Finance
5 2 (1.82%) Billing
6 1 (0.91%) Dutch Language
6 1 (0.91%) Retail
6 1 (0.91%) Manufacturing
6 1 (0.91%) Advertising
Libraries, Frameworks & Software Standards
1 4 (3.64%) .NET
2 3 (2.73%) Web Services
3 1 (0.91%) Java EE
3 1 (0.91%) J2EE
3 1 (0.91%) SOAP
3 1 (0.91%) XML
Miscellaneous
1 35 (31.82%) Clustering
2 4 (3.64%) Replication
3 2 (1.82%) Computer Science
4 1 (0.91%) Mobile App
4 1 (0.91%) Celerra
4 1 (0.91%) Mathematics
4 1 (0.91%) Management Information System
Operating Systems
1 83 (75.45%) Windows
2 46 (41.82%) Linux
3 36 (32.73%) UNIX
4 14 (12.73%) Windows Server 2008
5 10 (9.09%) Windows 7
6 7 (6.36%) Windows Server 2003
6 7 (6.36%) Solaris
7 6 (5.45%) HPUX
7 6 (5.45%) SUSE
7 6 (5.45%) Windows Server 2012
7 6 (5.45%) Red Hat Enterprise Linux
8 5 (4.55%) AIX
9 3 (2.73%) Windows 8
10 2 (1.82%) CentOS
11 1 (0.91%) Windows XP
11 1 (0.91%) Windows 2000
Processes & Methodologies
1 8 (7.27%) ITIL
2 7 (6.36%) Configuration Management
3 3 (2.73%) Disaster Recovery
3 3 (2.73%) Data Security
4 2 (1.82%) Business Intelligence
4 2 (1.82%) Service Management
4 2 (1.82%) Service Delivery
4 2 (1.82%) Load Balancing
5 1 (0.91%) Data Entry
5 1 (0.91%) Change Control
5 1 (0.91%) Business Analytics
5 1 (0.91%) Vulnerability Management
5 1 (0.91%) Analytics
5 1 (0.91%) Time Management
5 1 (0.91%) Unit Testing
5 1 (0.91%) WFM
5 1 (0.91%) Speech Recognition
5 1 (0.91%) CAD
5 1 (0.91%) Information Security
5 1 (0.91%) CRM
Programming Languages
1 42 (38.18%) SQL
2 4 (3.64%) Perl
2 4 (3.64%) Bash Shell
3 2 (1.82%) Shell Script
3 2 (1.82%) PowerShell
4 1 (0.91%) C
4 1 (0.91%) Java
4 1 (0.91%) JavaScript
Qualifications
1 9 (8.18%) Microsoft Certification
1 9 (8.18%) MCSE
2 8 (7.27%) MCP
2 8 (7.27%) Security Cleared
2 8 (7.27%) SC Cleared
3 7 (6.36%) DV Cleared
4 5 (4.55%) Degree
5 4 (3.64%) CCNA
5 4 (3.64%) Cisco Certification
6 3 (2.73%) CCA
6 3 (2.73%) Citrix Certification
7 2 (1.82%) CCEA
8 1 (0.91%) CEH
8 1 (0.91%) MCITP
8 1 (0.91%) SCSA
8 1 (0.91%) Sun Certification
8 1 (0.91%) CCNP
8 1 (0.91%) CISSP
8 1 (0.91%) HNC
Quality Assurance & Compliance
1 13 (11.82%) SLA
2 3 (2.73%) ISO/IEC 27001
System Software
1 26 (23.64%) Active Directory
2 7 (6.36%) VMware Infrastructure
3 4 (3.64%) Microsoft App-V
3 4 (3.64%) Hyper-V
4 3 (2.73%) XenApp
4 3 (2.73%) XenServer
4 3 (2.73%) XenDesktop
4 3 (2.73%) VMware ESX
5 2 (1.82%) ISA Server
5 2 (1.82%) Squid
5 2 (1.82%) qmail
5 2 (1.82%) Postfix
5 2 (1.82%) Sendmail
6 1 (0.91%) Microsoft Virtual Server
6 1 (0.91%) Terminal Server
6 1 (0.91%) Terminal Services
6 1 (0.91%) Oracle RMAN
Systems Management
1 4 (3.64%) SCCM
2 2 (1.82%) Cisco IPCC
2 2 (1.82%) WSUS
2 2 (1.82%) SCOM
3 1 (0.91%) HP Data Protector
3 1 (0.91%) ARCserve
3 1 (0.91%) Legato
Vendors
1 55 (50.00%) VMware
2 46 (41.82%) Oracle
3 44 (40.00%) Microsoft
4 21 (19.09%) HP
5 10 (9.09%) Citrix
6 8 (7.27%) Red Hat
7 7 (6.36%) Symantec
8 6 (5.45%) EMC
8 6 (5.45%) Cisco
9 5 (4.55%) Sun
10 3 (2.73%) Huawei
10 3 (2.73%) Juniper
10 3 (2.73%) Hitachi
10 3 (2.73%) Salesforce.com
10 3 (2.73%) AppSense
11 2 (1.82%) Sybase
11 2 (1.82%) Intel
11 2 (1.82%) Veritas
11 2 (1.82%) Lotus
11 2 (1.82%) Kaseya
Reading, Berkshire
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Salary: £25000 - £40000 per annum + Superb benefits
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