The first table below looks at the demand for the Technical Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 18 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Reading region.

Location
3 months to
18 Jun 2013
Same period 2012 Same period 2011
Technical Support
Rank 57 94 74
Rank change year-on-year
+37 -20
Permanent jobs requiring a Technical Support 87 43 47
As % of all permanent IT jobs located in Reading 3.865% 1.837% 2.457%
As % of the Job Titles category 4.069% 1.955% 2.600%
Number of salaries quoted 74 35 47
Average salary £35,000 £28,000 £27,500
Average salary % change year-on-year
+25.00% +1.81%
90% offered a salary of more than £22,500 £26,000 £24,800
10% offered a salary of more than £46,000 £50,000 £38,200
UK excluding London average salary £30,500 £30,000 £28,500
% change year-on-year
+1.66% +5.26%
All Job Titles
Reading
Permanent IT job ads with a match in the
Job Titles category
2138 2200 1808
As % of all permanent IT jobs located in Reading 94.98% 93.98% 94.51%
Number of salaries quoted 1742 1858 1478
Average salary £40,000 £42,500 £41,000
Average salary % change year-on-year
-5.88% +3.65%
90% offered a salary of more than £26,000 £26,000 £25,000
10% offered a salary of more than £67,500 £65,000 £60,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Technical Support
Berkshire

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support across the Reading region as a proportion of the total demand within the Job Titles category.

Reading Technical Support Jobs Demand Trend

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Reading region.

Reading Technical Support Salary Trend

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support across the Reading region over the 3 months to 18 June 2013.

Reading Technical Support Salary Histogram

Technical Support
Top 30 Related IT Skills

For the 6 months to 18 June 2013, IT jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 128 (64.32%) Windows
2 101 (50.75%) SAN
3 95 (47.74%) Clustering
4 74 (37.19%) German Language
5 73 (36.68%) Linux
6 65 (32.66%) Active Directory
7 62 (31.16%) UNIX
8 46 (23.12%) Oracle
9 43 (21.61%) French Language
10 40 (20.10%) Solaris
11 38 (19.10%) VMware
12 37 (18.59%) SQL
13 34 (17.09%) AIX
13 34 (17.09%) HPUX
13 34 (17.09%) Red Hat
13 34 (17.09%) Red Hat Enterprise Linux
14 32 (16.08%) Microsoft
15 27 (13.57%) SUSE
16 26 (13.07%) Sun
17 25 (12.56%) Hitachi
17 25 (12.56%) EMC
17 25 (12.56%) Replication
18 24 (12.06%) Lotus Domino
19 23 (11.56%) SharePoint
20 20 (10.05%) Windows Server 2008
21 19 (9.548%) C
21 19 (9.548%) Veritas
21 19 (9.548%) Shell Script
22 18 (9.045%) Sybase
22 18 (9.045%) DB2

Technical Support
Top Related IT Skills by Category

For the 6 months to 18 June 2013, IT jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Development
1 15 (7.538%) HTML
2 14 (7.035%) CSS
2 14 (7.035%) XML
3 5 (2.513%) .NET
4 3 (1.508%) Node.js
5 2 (1.005%) Software Packaging
6 1 (0.503%) CGI
6 1 (0.503%) COM
6 1 (0.503%) Web Services
Application Platforms
1 24 (12.06%) Lotus Domino
2 23 (11.56%) SharePoint
3 15 (7.538%) MS Exchange
4 9 (4.523%) IIS
5 8 (4.020%) Apache
6 7 (3.518%) Exchange Server 2007
7 5 (2.513%) Exchange Server 2010
8 3 (1.508%) Exchange Server 2003
9 2 (1.005%) Blackberry Enterprise Server
9 2 (1.005%) Oracle Collaboration Suite
10 1 (0.503%) LiveLink
10 1 (0.503%) Oracle Workflow
10 1 (0.503%) Exchange Server 2000
10 1 (0.503%) Lync
Applications
1 18 (9.045%) MS Excel
2 3 (1.508%) MS Office
3 2 (1.005%) MS Visio
3 2 (1.005%) MS PowerPoint
Business Applications
1 2 (1.005%) Dynamics CRM
Communications & Networking
1 101 (50.75%) SAN
2 16 (8.040%) DNS
3 14 (7.035%) DHCP
4 13 (6.533%) TCP/IP
4 13 (6.533%) Firewall
5 9 (4.523%) SMTP
6 8 (4.020%) LAN
7 7 (3.518%) Internet
7 7 (3.518%) Network Security
8 6 (3.015%) LDAP
9 5 (2.513%) WAN
9 5 (2.513%) VPN
9 5 (2.513%) OpenLDAP
9 5 (2.513%) NAS
10 4 (2.010%) SS7
10 4 (2.010%) INAP
10 4 (2.010%) VLAN
11 3 (1.508%) Wi-Fi
11 3 (1.508%) Wireless
11 3 (1.508%) 802.11
Database & Business Intelligence
1 18 (9.045%) DB2
2 11 (5.528%) SQL Server
3 4 (2.010%) MySQL
3 4 (2.010%) Oracle 8/8i
4 3 (1.508%) Big Data
5 1 (0.503%) RDBMS
5 1 (0.503%) NonStop SQL
General
1 74 (37.19%) German Language
2 43 (21.61%) French Language
3 13 (6.533%) Spanish Language
4 10 (5.025%) Russian Language
4 10 (5.025%) Advertising
4 10 (5.025%) Retail
5 9 (4.523%) Banking
6 6 (3.015%) Telecoms
7 4 (2.010%) Finance
7 4 (2.010%) Italian Language
8 3 (1.508%) Games
9 2 (1.005%) Billing
10 1 (0.503%) Marketing
10 1 (0.503%) Back Office
10 1 (0.503%) Manufacturing
Miscellaneous
1 95 (47.74%) Clustering
2 25 (12.56%) Replication
3 10 (5.025%) SaaS
4 9 (4.523%) Computer Science
4 9 (4.523%) Enterprise Software
5 4 (2.010%) Social Media
5 4 (2.010%) Blackberry
6 2 (1.005%) Social Network
6 2 (1.005%) iPhone
Operating Systems
1 128 (64.32%) Windows
2 73 (36.68%) Linux
3 62 (31.16%) UNIX
4 40 (20.10%) Solaris
5 34 (17.09%) AIX
5 34 (17.09%) HPUX
5 34 (17.09%) Red Hat Enterprise Linux
6 27 (13.57%) SUSE
7 20 (10.05%) Windows Server 2008
8 14 (7.035%) Windows Server 2003
9 7 (3.518%) Windows 8
10 6 (3.015%) CentOS
10 6 (3.015%) Windows 7
11 4 (2.010%) Windows 2000
12 2 (1.005%) Windows NT
12 2 (1.005%) Windows XP
12 2 (1.005%) Debian
12 2 (1.005%) Ubuntu
12 2 (1.005%) Android
12 2 (1.005%) Windows Server 2012
Processes & Methodologies
1 13 (6.533%) Data Protection
2 10 (5.025%) E-Commerce
2 10 (5.025%) Web Development
3 9 (4.523%) Web Usability
4 8 (4.020%) ITIL
5 7 (3.518%) Disaster Recovery
6 6 (3.015%) Migration
7 5 (2.513%) Project Management
8 3 (1.508%) Service Delivery
8 3 (1.508%) CRM
8 3 (1.508%) Regression Testing
9 2 (1.005%) Change Management
9 2 (1.005%) PRINCE2
9 2 (1.005%) MOF
9 2 (1.005%) Information Security
9 2 (1.005%) MSF
9 2 (1.005%) Network Management
9 2 (1.005%) Business Analysis
10 1 (0.503%) Software Deployment
10 1 (0.503%) Product Management
Programming Languages
1 37 (18.59%) SQL
2 19 (9.548%) C
2 19 (9.548%) Shell Script
3 11 (5.528%) JavaScript
4 7 (3.518%) Java
5 3 (1.508%) PHP
5 3 (1.508%) Ruby
5 3 (1.508%) Bash shell
5 3 (1.508%) Python
6 1 (0.503%) VBScript
6 1 (0.503%) Perl
6 1 (0.503%) C++
Qualifications
1 17 (8.543%) Degree
2 13 (6.533%) CCNA
2 13 (6.533%) Cisco Certification
3 8 (4.020%) Microsoft Certification
4 7 (3.518%) CCNP
5 4 (2.010%) MCSE
6 2 (1.005%) Security Cleared
6 2 (1.005%) VMware Certified Professional (VCP)
7 1 (0.503%) HND
Quality Assurance & Compliance
1 12 (6.030%) SLA
2 3 (1.508%) QA
System Software
1 65 (32.66%) Active Directory
2 18 (9.045%) Veritas Cluster Server
3 7 (3.518%) VMware Infrastructure
4 6 (3.015%) Hyper-V
5 5 (2.513%) Sendmail
6 1 (0.503%) ISA Server
Systems Management
1 4 (2.010%) SCCM
1 4 (2.010%) SCOM
2 3 (1.508%) Backup Exec
3 2 (1.005%) Cisco IPCC
3 2 (1.005%) NetBackup
4 1 (0.503%) Plesk
4 1 (0.503%) Cisco CUCM
Vendors
1 46 (23.12%) Oracle
2 38 (19.10%) VMware
3 34 (17.09%) Red Hat
4 32 (16.08%) Microsoft
5 26 (13.07%) Sun
6 25 (12.56%) EMC
6 25 (12.56%) Hitachi
7 19 (9.548%) Veritas
8 18 (9.045%) Sybase
9 11 (5.528%) HP
10 10 (5.025%) Cisco
11 6 (3.015%) Symantec
12 5 (2.513%) CheckPoint
12 5 (2.513%) Novell
12 5 (2.513%) Lotus
13 4 (2.010%) Websense
13 4 (2.010%) Huawei
14 3 (1.508%) F5
14 3 (1.508%) Twitter
15 2 (1.005%) Riverbed
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