The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 85 93 71
Rank change year-on-year
+8 -22
Permanent jobs requiring a Technical Support 61 46 57
As % of all permanent IT jobs located in Reading 2.36% 1.89% 2.85%
As % of the Job Titles category 2.59% 2.03% 3.00%
Number of salaries quoted 43 44 43
Average salary £32,500 £39,000 £30,000
Average salary % change year-on-year
-16.66% +30.00%
90% offered a salary of more than £21,000 £25,300 £22,500
10% offered a salary of more than £44,600 £57,500 £42,000
UK excluding London average salary £28,500 £30,000 £29,000
% change year-on-year
-5.00% +3.44%
Technical Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2354 2262 1903
As % of all permanent IT jobs located in Reading 91.03% 92.82% 95.29%
Number of salaries quoted 1578 1766 1578
Average salary £46,500 £45,000 £40,000
Average salary % change year-on-year
+3.33% +12.50%
90% offered a salary of more than £26,000 £28,000 £26,000
10% offered a salary of more than £70,000 £60,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Reading

Technical Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Reading region.

Technical Support Salary Trend in Reading

Technical Support
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Technical Support across the Reading region over the 3 months to 21 October 2014.

Technical Support Salary Histogram in Reading

Technical Support
Top 30 Related IT Skills in Reading

For the 6 months to 21 October 2014, IT jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 86 (78.90%) Windows
2 45 (41.28%) Microsoft
3 42 (38.53%) VMware
4 39 (35.78%) Linux
5 32 (29.36%) UNIX
6 31 (28.44%) Oracle
6 31 (28.44%) SAN
7 26 (23.85%) HP
7 26 (23.85%) SQL
7 26 (23.85%) SharePoint
8 22 (20.18%) SQL Server
8 22 (20.18%) Lotus Domino
8 22 (20.18%) Active Directory
9 19 (17.43%) Clustering
10 18 (16.51%) TCP/IP
11 17 (15.60%) MS Excel
11 17 (15.60%) Spanish Language
12 15 (13.76%) French Language
12 15 (13.76%) Firewall
13 14 (12.84%) Russian Language
13 14 (12.84%) Windows Server 2008
14 13 (11.93%) Cisco
15 12 (11.01%) Citrix
16 11 (10.09%) SLA
16 11 (10.09%) DNS
16 11 (10.09%) MS Exchange
16 11 (10.09%) ITIL
17 10 (9.17%) Security Cleared
17 10 (9.17%) Windows 7
18 9 (8.26%) MCP

Technical Support
Top Related IT Skills in Reading by Category

For the 6 months to 21 October 2014, IT jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (23.85%) SharePoint
2 22 (20.18%) Lotus Domino
3 11 (10.09%) MS Exchange
4 6 (5.50%) Exchange Server 2007
5 5 (4.59%) Lync
6 3 (2.75%) Exchange Server 2010
6 3 (2.75%) Exchange Server 2013
7 2 (1.83%) Blackberry Enterprise Server
7 2 (1.83%) WebLogic
7 2 (1.83%) IIS
8 1 (0.92%) WebSphere
8 1 (0.92%) Tomcat
8 1 (0.92%) JBoss
8 1 (0.92%) Oracle Collaboration Suite
Applications
1 17 (15.60%) MS Excel
2 8 (7.34%) MS Office
3 6 (5.50%) MS Visio
Business Applications
1 2 (1.83%) Dynamics AX
Cloud Services
1 3 (2.75%) SaaS
2 2 (1.83%) Office 365
Communications & Networking
1 31 (28.44%) SAN
2 18 (16.51%) TCP/IP
3 15 (13.76%) Firewall
4 11 (10.09%) DNS
5 9 (8.26%) LAN
5 9 (8.26%) WAN
6 7 (6.42%) iSCSI
7 5 (4.59%) VoIP
8 4 (3.67%) Wireless
8 4 (3.67%) DHCP
8 4 (3.67%) Network Security
9 3 (2.75%) VPN
9 3 (2.75%) HTTP
9 3 (2.75%) LDAP
10 2 (1.83%) Internet
10 2 (1.83%) INAP
10 2 (1.83%) SS7
10 2 (1.83%) PBX
10 2 (1.83%) GPRS
10 2 (1.83%) GSM
Database & Business Intelligence
1 22 (20.18%) SQL Server
2 3 (2.75%) SQL Server 2008
2 3 (2.75%) SQL Server 2005
2 3 (2.75%) SQL Server 2012
2 3 (2.75%) SQL Server 2000
3 2 (1.83%) Oracle Database
4 1 (0.92%) Relational Database
4 1 (0.92%) MySQL
4 1 (0.92%) DB2
4 1 (0.92%) Crystal Reports
Development Applications
1 2 (1.83%) Oracle Forms
2 1 (0.92%) Maven
2 1 (0.92%) Subversion
2 1 (0.92%) Jenkins
General
1 17 (15.60%) Spanish Language
2 15 (13.76%) French Language
3 14 (12.84%) Russian Language
4 8 (7.34%) Telecoms
5 7 (6.42%) German Language
6 5 (4.59%) Finance
7 3 (2.75%) Marketing
8 2 (1.83%) Billing
9 1 (0.92%) Banking
Libraries, Frameworks & Software Standards
1 2 (1.83%) COM
1 2 (1.83%) HTML
1 2 (1.83%) J2EE
2 1 (0.92%) Java EE
2 1 (0.92%) .NET
2 1 (0.92%) JSP
2 1 (0.92%) Web Services
Miscellaneous
1 19 (17.43%) Clustering
2 7 (6.42%) Computer Science
3 4 (3.67%) Blackberry
4 3 (2.75%) Analytical Skills
4 3 (2.75%) Replication
5 2 (1.83%) iPhone
Operating Systems
1 86 (78.90%) Windows
2 39 (35.78%) Linux
3 32 (29.36%) UNIX
4 14 (12.84%) Windows Server 2008
5 10 (9.17%) Windows 7
6 7 (6.42%) Windows Server 2003
7 6 (5.50%) Solaris
8 5 (4.59%) HPUX
8 5 (4.59%) Mac OS X
9 4 (3.67%) AIX
9 4 (3.67%) Red Hat Enterprise Linux
9 4 (3.67%) Windows Server 2012
10 3 (2.75%) Windows XP
10 3 (2.75%) Windows 2000
10 3 (2.75%) SUSE
11 2 (1.83%) Windows 8
11 2 (1.83%) Android
Processes & Methodologies
1 11 (10.09%) ITIL
2 6 (5.50%) Configuration Management
3 3 (2.75%) Disaster Recovery
4 2 (1.83%) Migration
4 2 (1.83%) Stakeholder Management
4 2 (1.83%) Service Delivery
4 2 (1.83%) Vulnerability Management
4 2 (1.83%) Content Management
4 2 (1.83%) Load Balancing
5 1 (0.92%) Agile Software Development
5 1 (0.92%) Data Entry
5 1 (0.92%) Business Intelligence
5 1 (0.92%) Project Management
5 1 (0.92%) Information Security
Programming Languages
1 26 (23.85%) SQL
2 7 (6.42%) Perl
3 6 (5.50%) C
3 6 (5.50%) Java
4 5 (4.59%) Ruby
4 5 (4.59%) Python
4 5 (4.59%) C++
5 2 (1.83%) Shell Script
5 2 (1.83%) Bash Shell
5 2 (1.83%) PowerShell
6 1 (0.92%) JavaScript
6 1 (0.92%) PHP
Qualifications
1 10 (9.17%) Security Cleared
2 9 (8.26%) MCP
2 9 (8.26%) MCSE
2 9 (8.26%) Microsoft Certification
3 8 (7.34%) Degree
3 8 (7.34%) SC Cleared
3 8 (7.34%) DV Cleared
4 4 (3.67%) Cisco Certification
4 4 (3.67%) CCNA
5 2 (1.83%) CISSP
5 2 (1.83%) CCA
5 2 (1.83%) Citrix Certification
5 2 (1.83%) CEH
6 1 (0.92%) HND
6 1 (0.92%) CCEA
Quality Assurance & Compliance
1 11 (10.09%) SLA
System Software
1 22 (20.18%) Active Directory
2 8 (7.34%) VMware Infrastructure
3 4 (3.67%) XenApp
4 2 (1.83%) ISA Server
4 2 (1.83%) Microsoft App-V
4 2 (1.83%) pfSense
4 2 (1.83%) VMware ESXi
4 2 (1.83%) vSphere
4 2 (1.83%) XenServer
4 2 (1.83%) XenDesktop
4 2 (1.83%) VMware ESX
4 2 (1.83%) Squid
4 2 (1.83%) Hyper-V
4 2 (1.83%) qmail
4 2 (1.83%) Postfix
4 2 (1.83%) Sendmail
5 1 (0.92%) Terminal Services
Systems Management
1 3 (2.75%) SCCM
1 3 (2.75%) SCOM
2 2 (1.83%) Cisco IPCC
3 1 (0.92%) HP Data Protector
Vendors
1 45 (41.28%) Microsoft
2 42 (38.53%) VMware
3 31 (28.44%) Oracle
4 26 (23.85%) HP
5 13 (11.93%) Cisco
6 12 (11.01%) Citrix
7 8 (7.34%) Symantec
8 5 (4.59%) Red Hat
8 5 (4.59%) EMC
9 4 (3.67%) Sun
10 3 (2.75%) Hitachi
11 2 (1.83%) Juniper
11 2 (1.83%) Intel
11 2 (1.83%) Apple
11 2 (1.83%) AppSense
11 2 (1.83%) Sybase
11 2 (1.83%) Kaseya
11 2 (1.83%) Huawei
12 1 (0.92%) Mitel
12 1 (0.92%) 3PAR
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