The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 79 91 72
Rank change year-on-year
+12 -19
Permanent jobs requiring a Technical Support 57 52 68
As % of all permanent IT jobs located in Reading 2.57% 2.19% 2.98%
As % of the Job Titles category 2.72% 2.37% 3.15%
Number of salaries quoted 54 37 63
Average salary £37,500 £35,500 £35,000
Average salary % change year-on-year
+5.63% +1.42%
90% offered a salary of more than £25,000 £21,000 £24,600
10% offered a salary of more than £45,000 £46,000 £47,200
UK excluding London average salary £27,500 £30,000 £31,000
% change year-on-year
-8.33% -3.22%
Technical Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2097 2196 2156
As % of all permanent IT jobs located in Reading 94.63% 92.54% 94.44%
Number of salaries quoted 1594 1550 1717
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,500 £26,000
10% offered a salary of more than £65,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Reading

Technical Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Reading region.

Technical Support Salary Trend in Reading

Technical Support
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Technical Support across the Reading region over the 3 months to 31 July 2015.

Technical Support Salary Histogram in Reading

Technical Support
Top 30 Related IT Skills in Reading

For the 6 months to 31 July 2015, IT jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 88 (75.21%) Linux
2 46 (39.32%) UNIX
2 46 (39.32%) Windows
3 41 (35.04%) Microsoft
4 38 (32.48%) TCP/IP
5 37 (31.62%) Oracle
6 33 (28.21%) SQL
7 31 (26.50%) German Language
8 27 (23.08%) MS Excel
9 26 (22.22%) Vulnerability Management
10 25 (21.37%) CEH
10 25 (21.37%) MS Office
10 25 (21.37%) CISSP
11 24 (20.51%) Java
11 24 (20.51%) PostgreSQL
12 23 (19.66%) French Language
13 21 (17.95%) VMware
13 21 (17.95%) Active Directory
14 19 (16.24%) Analytical Skills
15 18 (15.38%) MySQL
16 17 (14.53%) Mac OS X
17 16 (13.68%) Tomcat
17 16 (13.68%) Degree
18 15 (12.82%) Windows Server 2008
19 14 (11.97%) Windows 8
19 14 (11.97%) Windows Server 2012
20 13 (11.11%) Web Development
20 13 (11.11%) Computer Science
20 13 (11.11%) Software Engineering
20 13 (11.11%) SQL Server

Technical Support
Top Related IT Skills in Reading by Category

For the 6 months to 31 July 2015, IT jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (13.68%) Tomcat
2 7 (5.98%) Apache
3 6 (5.13%) IIS
3 6 (5.13%) Lotus Domino
4 5 (4.27%) MS Exchange
5 4 (3.42%) Lync
6 1 (0.85%) Exchange Server 2010
6 1 (0.85%) Exchange Server 2013
6 1 (0.85%) nginx
6 1 (0.85%) SharePoint
6 1 (0.85%) WebLogic
6 1 (0.85%) JBoss
Applications
1 27 (23.08%) MS Excel
2 25 (21.37%) MS Office
Business Applications
1 2 (1.71%) Dynamics AX
Cloud Services
1 7 (5.98%) SaaS
1 7 (5.98%) Office 365
2 1 (0.85%) Cloud Computing
Communications & Networking
1 38 (32.48%) TCP/IP
2 13 (11.11%) Firewall
3 11 (9.40%) WAN
4 10 (8.55%) LAN
5 7 (5.98%) SAN
5 7 (5.98%) Wireless
6 6 (5.13%) DNS
7 5 (4.27%) Internet
8 4 (3.42%) Ethernet
9 3 (2.56%) Cisco ASA
10 2 (1.71%) DHCP
10 2 (1.71%) WebEx
10 2 (1.71%) DWDM
10 2 (1.71%) SNMP
10 2 (1.71%) SSL
10 2 (1.71%) VPN
10 2 (1.71%) SDH
11 1 (0.85%) 3GPP
11 1 (0.85%) UMTS
11 1 (0.85%) PSTN
Database & Business Intelligence
1 24 (20.51%) PostgreSQL
2 18 (15.38%) MySQL
3 13 (11.11%) SQL Server
4 7 (5.98%) Relational Database
5 2 (1.71%) SQL Server 2005
5 2 (1.71%) DB2
5 2 (1.71%) SQL Server 2000
General
1 31 (26.50%) German Language
2 23 (19.66%) French Language
3 7 (5.98%) Spanish Language
4 5 (4.27%) Italian Language
4 5 (4.27%) Telecoms
5 2 (1.71%) Law
5 2 (1.71%) Portuguese Language
6 1 (0.85%) Multimedia
6 1 (0.85%) Marketing
6 1 (0.85%) Finance
Libraries, Frameworks & Software Standards
1 7 (5.98%) Servlets
1 7 (5.98%) Web Services
2 2 (1.71%) J2EE
3 1 (0.85%) ASP.NET
3 1 (0.85%) HTML
3 1 (0.85%) .NET
Miscellaneous
1 19 (16.24%) Analytical Skills
2 13 (11.11%) Computer Science
3 6 (5.13%) Data Centre
4 5 (4.27%) Replication
4 5 (4.27%) Clustering
5 3 (2.56%) Enterprise Software
6 2 (1.71%) PKI
Operating Systems
1 88 (75.21%) Linux
2 46 (39.32%) UNIX
2 46 (39.32%) Windows
3 17 (14.53%) Mac OS X
4 15 (12.82%) Windows Server 2008
5 14 (11.97%) Windows 8
5 14 (11.97%) Windows Server 2012
6 13 (11.11%) Windows Server 2003
7 12 (10.26%) Windows 7
8 9 (7.69%) Red Hat Enterprise Linux
8 9 (7.69%) Solaris
9 7 (5.98%) Windows XP
10 6 (5.13%) SUSE
11 5 (4.27%) AIX
11 5 (4.27%) HPUX
12 2 (1.71%) CentOS
13 1 (0.85%) Debian
13 1 (0.85%) Ubuntu
13 1 (0.85%) Windows 2000
13 1 (0.85%) Windows NT
Processes & Methodologies
1 26 (22.22%) Vulnerability Management
2 13 (11.11%) Software Engineering
2 13 (11.11%) Web Development
3 9 (7.69%) Time Management
4 8 (6.84%) Product Management
5 4 (3.42%) Network Management
5 4 (3.42%) Disaster Recovery
5 4 (3.42%) ITIL
6 2 (1.71%) Business Intelligence
6 2 (1.71%) Configuration Management
6 2 (1.71%) Security Management
6 2 (1.71%) Performance Management
6 2 (1.71%) Capacity Management
6 2 (1.71%) Line Management
6 2 (1.71%) Coaching
6 2 (1.71%) Service Delivery
7 1 (0.85%) Mobile Device Management
7 1 (0.85%) Data Protection
7 1 (0.85%) SIEM
7 1 (0.85%) Root Cause Analysis
Programming Languages
1 33 (28.21%) SQL
2 24 (20.51%) Java
3 11 (9.40%) Perl
3 11 (9.40%) Python
4 10 (8.55%) Ruby
5 6 (5.13%) C
6 4 (3.42%) C++
7 2 (1.71%) Shell Script
8 1 (0.85%) X++
Qualifications
1 25 (21.37%) CISSP
1 25 (21.37%) CEH
2 16 (13.68%) Degree
3 8 (6.84%) A+ Certification
4 5 (4.27%) MCSE
4 5 (4.27%) Microsoft Certification
4 5 (4.27%) MCITP
4 5 (4.27%) Network+ Certification
5 4 (3.42%) MCP
6 3 (2.56%) Cisco Certification
7 2 (1.71%) HND
7 2 (1.71%) CCNA
7 2 (1.71%) SC Cleared
7 2 (1.71%) Security Cleared
8 1 (0.85%) MOS
8 1 (0.85%) MCTS
8 1 (0.85%) Check Point Certification
Quality Assurance & Compliance
1 4 (3.42%) SLA
System Software
1 21 (17.95%) Active Directory
2 11 (9.40%) VMware Infrastructure
3 5 (4.27%) VMware Workstation
4 4 (3.42%) Hyper-V
5 3 (2.56%) XenApp
5 3 (2.56%) VMware ESX
5 3 (2.56%) vSphere
5 3 (2.56%) VMware ESXi
6 2 (1.71%) Veritas Cluster Server
7 1 (0.85%) qmail
7 1 (0.85%) Squid
Systems Management
1 9 (7.69%) SCCM
2 6 (5.13%) Nmap
3 1 (0.85%) SCOM
3 1 (0.85%) AirWatch
Vendors
1 41 (35.04%) Microsoft
2 37 (31.62%) Oracle
3 21 (17.95%) VMware
4 11 (9.40%) Cisco
5 10 (8.55%) Red Hat
6 9 (7.69%) Citrix
7 7 (5.98%) HP
8 6 (5.13%) EMC
9 5 (4.27%) Sybase
9 5 (4.27%) Sun
9 5 (4.27%) Hitachi
10 4 (3.42%) Veritas
10 4 (3.42%) Apple
11 3 (2.56%) Symantec
11 3 (2.56%) McAfee
12 2 (1.71%) Juniper
12 2 (1.71%) CheckPoint
13 1 (0.85%) AppSense
13 1 (0.85%) Blue Coat
13 1 (0.85%) Huawei
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