The first table below looks at the demand for the Technical Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Reading region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Technical Support
Rank 58 50 64
Rank change year-on-year
-8 +14
Permanent jobs requiring a Technical Support 85 103 85
As % of all permanent IT jobs located in Reading 3.41% 4.82% 3.58%
As % of the Job Titles category 3.66% 5.11% 3.77%
Number of salaries quoted 59 83 76
Average salary £37,000 £35,000 £32,500
Average salary % change year-on-year
+5.71% +7.69%
90% offered a salary of more than £22,500 £24,000 £26,000
10% offered a salary of more than £45,000 £45,800 £38,500
UK excluding London average salary £28,000 £30,500 £31,000
% change year-on-year
-8.19% -1.61%
Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2324 2015 2254
As % of all permanent IT jobs located in Reading 93.11% 94.38% 95.07%
Number of salaries quoted 1733 1614 1960
Average salary £45,000 £42,500 £40,000
Average salary % change year-on-year
+5.88% +6.25%
90% offered a salary of more than £27,500 £28,000 £25,000
10% offered a salary of more than £65,000 £60,000 £65,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
Technical Support
Berkshire

Technical Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Reading

Technical Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Reading region.

Technical Support Salary Trend in Reading

Technical Support
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Technical Support across the Reading region over the 3 months to 18 April 2014.

Technical Support Salary Histogram in Reading

Technical Support
Top 30 Related IT Skills in Reading

For the 6 months to 18 April 2014, IT jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 99 (67.81%) Linux
2 90 (61.64%) Windows
3 84 (57.53%) UNIX
3 84 (57.53%) SQL
4 77 (52.74%) Oracle
5 72 (49.32%) SAN
6 71 (48.63%) VMware
7 69 (47.26%) Clustering
8 55 (37.67%) Lotus Domino
9 49 (33.56%) French Language
10 45 (30.82%) SharePoint
11 38 (26.03%) Microsoft
11 38 (26.03%) German Language
12 33 (22.60%) Sun
13 31 (21.23%) EMC
14 29 (19.86%) Replication
15 28 (19.18%) Solaris
16 26 (17.81%) Red Hat
17 24 (16.44%) Active Directory
18 23 (15.75%) SUSE
18 23 (15.75%) Firewall
19 22 (15.07%) Hitachi
19 22 (15.07%) AIX
19 22 (15.07%) HPUX
19 22 (15.07%) Red Hat Enterprise Linux
20 21 (14.38%) Degree
21 20 (13.70%) Windows Server 2008
21 20 (13.70%) HP
22 19 (13.01%) MS Exchange
22 19 (13.01%) Telecoms

Technical Support
Top Related IT Skills in Reading by Category

For the 6 months to 18 April 2014, IT jobs across the Reading region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 55 (37.67%) Lotus Domino
2 45 (30.82%) SharePoint
3 19 (13.01%) MS Exchange
4 18 (12.33%) IBM Notes
5 6 (4.11%) IIS
5 6 (4.11%) Exchange Server 2007
5 6 (4.11%) Exchange Server 2003
5 6 (4.11%) Exchange Server 2010
6 5 (3.42%) Apache
7 4 (2.74%) Exchange Server 2013
8 3 (2.05%) WordPress
9 1 (0.68%) Lync
9 1 (0.68%) Tomcat
Applications
1 12 (8.22%) MS Excel
2 3 (2.05%) MS PowerPoint
2 3 (2.05%) MS Office
3 2 (1.37%) MS Visio
Business Applications
1 1 (0.68%) Dynamics AX
Cloud Services
1 3 (2.05%) Office 365
2 1 (0.68%) SaaS
Communications & Networking
1 72 (49.32%) SAN
2 23 (15.75%) Firewall
3 11 (7.53%) VoIP
4 10 (6.85%) ATM
5 9 (6.16%) VPN
6 8 (5.48%) MPLS
6 8 (5.48%) Ethernet
6 8 (5.48%) PPP
6 8 (5.48%) xDSL
7 5 (3.42%) HTTP
7 5 (3.42%) SMTP
7 5 (3.42%) Internet
8 4 (2.74%) Wireless
9 3 (2.05%) GGSN
9 3 (2.05%) SGSN
9 3 (2.05%) DNS
9 3 (2.05%) GPRS
9 3 (2.05%) GSM
9 3 (2.05%) LAN
9 3 (2.05%) 3GPP
Database & Business Intelligence
1 13 (8.90%) SQL Server
2 11 (7.53%) DB2
3 5 (3.42%) Relational Database
4 4 (2.74%) Informix
4 4 (2.74%) MySQL
4 4 (2.74%) MaxDB
5 1 (0.68%) SQL Server 2012
5 1 (0.68%) SQL Server Reporting Services
5 1 (0.68%) Oracle Reports
5 1 (0.68%) SQLPlus
Development Applications
1 4 (2.74%) Oracle Forms
1 4 (2.74%) VSS/SourceSafe
2 1 (0.68%) Oracle APEX
General
1 49 (33.56%) French Language
2 38 (26.03%) German Language
3 19 (13.01%) Telecoms
4 15 (10.27%) Russian Language
5 12 (8.22%) Italian Language
6 10 (6.85%) Spanish Language
7 5 (3.42%) Banking
7 5 (3.42%) Finance
7 5 (3.42%) Manufacturing
8 3 (2.05%) Marketing
8 3 (2.05%) Back Office
9 1 (0.68%) Retail
9 1 (0.68%) Dutch Language
9 1 (0.68%) Finnish Language
9 1 (0.68%) Advertising
9 1 (0.68%) Publishing
Libraries, Frameworks & Software Standards
1 8 (5.48%) XML
2 4 (2.74%) Web Services
3 3 (2.05%) .NET
3 3 (2.05%) HTML
4 1 (0.68%) Visualforce
4 1 (0.68%) SOAP
Miscellaneous
1 69 (47.26%) Clustering
2 29 (19.86%) Replication
3 8 (5.48%) Computer Science
4 6 (4.11%) Enterprise Software
5 4 (2.74%) Celerra
6 1 (0.68%) Mobile App
6 1 (0.68%) Speech Recognition
6 1 (0.68%) Mathematics
6 1 (0.68%) Management Information System
Operating Systems
1 99 (67.81%) Linux
2 90 (61.64%) Windows
3 84 (57.53%) UNIX
4 28 (19.18%) Solaris
5 23 (15.75%) SUSE
6 22 (15.07%) AIX
6 22 (15.07%) HPUX
6 22 (15.07%) Red Hat Enterprise Linux
7 20 (13.70%) Windows Server 2008
8 11 (7.53%) Windows Server 2003
9 7 (4.79%) Windows 7
10 5 (3.42%) CentOS
11 3 (2.05%) Windows 8
12 2 (1.37%) Windows XP
12 2 (1.37%) Apple iOS
12 2 (1.37%) Windows Server 2012
12 2 (1.37%) Android
13 1 (0.68%) IRIX
Processes & Methodologies
1 17 (11.64%) Disaster Recovery
2 7 (4.79%) CRM
3 5 (3.42%) E-Discovery
4 4 (2.74%) CAD
4 4 (2.74%) Configuration Management
4 4 (2.74%) Time Management
5 3 (2.05%) ITIL
5 3 (2.05%) Data Security
6 2 (1.37%) Migration
6 2 (1.37%) Service Management
6 2 (1.37%) Business Intelligence
6 2 (1.37%) Load Balancing
6 2 (1.37%) Asset Management
6 2 (1.37%) Data Migration
6 2 (1.37%) Software Deployment
6 2 (1.37%) Continuous Improvement
7 1 (0.68%) Analytics
7 1 (0.68%) Change Control
7 1 (0.68%) Business Analytics
7 1 (0.68%) Unit Testing
Programming Languages
1 84 (57.53%) SQL
2 8 (5.48%) Java
3 5 (3.42%) Perl
3 5 (3.42%) T-SQL
3 5 (3.42%) Shell Script
4 2 (1.37%) JavaScript
4 2 (1.37%) VBScript
4 2 (1.37%) Bash Shell
5 1 (0.68%) Apex Code
5 1 (0.68%) PowerShell
Qualifications
1 21 (14.38%) Degree
2 10 (6.85%) Microsoft Certification
2 10 (6.85%) MCSE
3 9 (6.16%) SCSA
3 9 (6.16%) Sun Certification
3 9 (6.16%) CCNP
3 9 (6.16%) CCNA
3 9 (6.16%) Cisco Certification
4 6 (4.11%) MCITP
5 4 (2.74%) HNC
6 3 (2.05%) Security Cleared
6 3 (2.05%) SC Cleared
7 2 (1.37%) MCP
7 2 (1.37%) DV Cleared
8 1 (0.68%) CISSP
Quality Assurance & Compliance
1 8 (5.48%) SLA
2 3 (2.05%) ISO/IEC 27001
System Software
1 24 (16.44%) Active Directory
2 16 (10.96%) Hyper-V
3 12 (8.22%) VMware Infrastructure
4 4 (2.74%) Oracle RMAN
5 3 (2.05%) Xen
6 2 (1.37%) VMware ESX
6 2 (1.37%) vSphere
7 1 (0.68%) Microsoft Virtual Server
7 1 (0.68%) Terminal Server
7 1 (0.68%) Microsoft App-V
Systems Management
1 7 (4.79%) Legato
1 7 (4.79%) ARCserve
2 2 (1.37%) NetBackup
2 2 (1.37%) WSUS
2 2 (1.37%) SCCM
Vendors
1 77 (52.74%) Oracle
2 71 (48.63%) VMware
3 38 (26.03%) Microsoft
4 33 (22.60%) Sun
5 31 (21.23%) EMC
6 26 (17.81%) Red Hat
7 22 (15.07%) Hitachi
8 20 (13.70%) HP
9 18 (12.33%) Lotus
10 12 (8.22%) Veritas
11 11 (7.53%) Sybase
12 9 (6.16%) NetApp
13 6 (4.11%) Cisco
13 6 (4.11%) Huawei
14 5 (3.42%) Dell
14 5 (3.42%) Salesforce.com
15 4 (2.74%) SAP
16 2 (1.37%) Remedy
16 2 (1.37%) Symantec
16 2 (1.37%) Citrix
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