The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Somerset region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 45 35 29
Rank change year-on-year
-10 -6
Contract jobs requiring a 2nd Line Support 2 2 6
As % of all contract IT jobs located in Somerset 0.58% 0.90% 3.21%
As % of the Job Titles category 0.62% 0.96% 3.33%
Number of daily rates quoted 0 1 1
Average daily rate
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of your Daily Rate
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- £175 £190
Average daily rate % change year-on-year
- -7.89%
UK excluding London average daily rate £165 £140 £163
% change year-on-year
+17.85% -13.84%
Number of hourly rates quoted 2 0 3
Average hourly rate £16.75 - £15.75
UK excluding London average hourly rate £14.00 £15.00 £14.94
% change year-on-year
-6.66% +0.40%
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Somerset region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Somerset
Contract IT job ads with a match in the
Job Titles category
321 209 180
As % of all contract IT jobs located in Somerset 93.31% 94.14% 96.26%
Number of daily rates quoted 235 125 90
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £290 £200 £180
10% offered a daily rate of more than £500 £425 £425
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 15 13 15
Average hourly rate £35.00 £12.50 £15.75
Average hourly rate % change year-on-year
+180.00% -20.63%
90% offered a hourly rate of more than £13.65 £10.57 £9.50
10% offered a hourly rate of more than £35.50 £23.75 £27.50
UK excluding London average hourly rate £16.50 £17.00 £18.68
% change year-on-year
-2.94% -8.96%

2nd Line Support
Jobs Demand Trend in Somerset

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Somerset region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Somerset

2nd Line Support
Daily Rate Trend in Somerset

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Somerset region.

2nd Line Support Daily Rate Trend in Somerset

2nd Line Support
Hourly Rate Trend in Somerset

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Somerset region.

2nd Line Support Hourly Rate Trend in Somerset

2nd Line Support
Contract Job Locations in Somerset

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the Somerset region over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bath - 1 - - 6
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Somerset

For the 6 months to 21 August 2014, IT contractor jobs across the Somerset region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 6 (100.00%) Windows
2 4 (66.67%) Microsoft
2 4 (66.67%) Citrix
2 4 (66.67%) Microsoft Certification
3 3 (50.00%) MCP
3 3 (50.00%) MCSA
3 3 (50.00%) Windows XP
3 3 (50.00%) SLA
3 3 (50.00%) Cisco
3 3 (50.00%) Avaya
3 3 (50.00%) Firewall
3 3 (50.00%) Wireless
3 3 (50.00%) Mitel
3 3 (50.00%) NetScaler
4 2 (33.33%) MS Office
4 2 (33.33%) ITIL
4 2 (33.33%) MCSE
4 2 (33.33%) MS Excel
4 2 (33.33%) Active Directory
4 2 (33.33%) Internet
4 2 (33.33%) SCCM
4 2 (33.33%) Video Conferencing
4 2 (33.33%) SC Cleared
4 2 (33.33%) Security Cleared
4 2 (33.33%) Windows 7
5 1 (16.67%) MS Exchange
5 1 (16.67%) LAN
5 1 (16.67%) WAN
5 1 (16.67%) CCNA
5 1 (16.67%) Nortel

2nd Line Support
Top Related IT Skills in Somerset by Category

For the 6 months to 21 August 2014, IT contractor jobs across the Somerset region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (16.67%) MS Exchange
1 1 (16.67%) Blackberry Enterprise Server
1 1 (16.67%) Exchange Server 2010
Applications
1 2 (33.33%) MS Office
1 2 (33.33%) MS Excel
Business Applications
1 1 (16.67%) assyst
Communications & Networking
1 3 (50.00%) Firewall
1 3 (50.00%) Wireless
1 3 (50.00%) NetScaler
2 2 (33.33%) Internet
3 1 (16.67%) Nortel Meridian
3 1 (16.67%) LAN
3 1 (16.67%) WAN
Development Applications
1 1 (16.67%) MSI
General
1 1 (16.67%) Telecoms
Miscellaneous
1 2 (33.33%) Video Conferencing
2 1 (16.67%) Blackberry
Operating Systems
1 6 (100.00%) Windows
2 3 (50.00%) Windows XP
3 2 (33.33%) Windows 7
4 1 (16.67%) Windows Server 2012
4 1 (16.67%) Windows Vista
4 1 (16.67%) Windows Server 2008
Processes & Methodologies
1 2 (33.33%) ITIL
2 1 (16.67%) Service Management
2 1 (16.67%) Change Management
2 1 (16.67%) ITSM
Qualifications
1 4 (66.67%) Microsoft Certification
2 3 (50.00%) MCP
2 3 (50.00%) MCSA
3 2 (33.33%) MCSE
3 2 (33.33%) SC Cleared
3 2 (33.33%) Security Cleared
4 1 (16.67%) ITIL Foundation Certificate
4 1 (16.67%) CCNA
4 1 (16.67%) Cisco Certification
Quality Assurance & Compliance
1 3 (50.00%) SLA
System Software
1 2 (33.33%) Active Directory
2 1 (16.67%) Microsoft App-V
2 1 (16.67%) VMware Infrastructure
Systems Management
1 2 (33.33%) SCCM
Vendors
1 4 (66.67%) Microsoft
1 4 (66.67%) Citrix
2 3 (50.00%) Avaya
2 3 (50.00%) Mitel
2 3 (50.00%) Cisco
3 1 (16.67%) Altiris
3 1 (16.67%) VMware
3 1 (16.67%) Nortel