The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the Somerset region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Somerset region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 17 35 31
Rank change year-on-year
+18 -4
Contract jobs requiring a 2nd Line Support 17 1 2
As % of all contract IT jobs located in Somerset 9.239% 0.588% 1.266%
As % of the Job Titles category 10.12% 0.606% 1.333%
Number of daily rates quoted 1 1 0
Average daily rate £160 £95 -
Average daily rate % change year-on-year
+68.42% -
UK excluding London average daily rate £170 £141 £160
% change year-on-year
+20.56% -11.87%
Number of hourly rates quoted 6 0 1
Average hourly rate £10.00 - £20.00
UK excluding London average hourly rate £15.00 £14.00 £14.00
% change year-on-year
+7.14% -
All Job Titles
Somerset
Contract IT job ads with a match in the
Job Titles category
168 165 150
As % of all contract IT jobs located in Somerset 91.30% 97.06% 94.94%
Number of daily rates quoted 69 91 65
Average daily rate £301 £320 £338
Average daily rate % change year-on-year
-5.93% -5.18%
90% offered a daily rate of more than £200 £230 £220
10% offered a daily rate of more than £434 £440 £445
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 20 14 23
Average hourly rate £10.00 £14.00 £15.00
Average hourly rate % change year-on-year
-28.57% -6.66%
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
2nd Line Support
South West

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support across the Somerset region as a proportion of the total demand within the Job Titles category.

Somerset 2nd Line Support Jobs Demand Trend

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Somerset region.

Somerset 2nd Line Support Daily Rate Trend

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Somerset region.

Somerset 2nd Line Support Hourly Rate Trend

2nd Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the Somerset region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Taunton - 12 - -
Bath +6 3 - -
Yeovil - 1 - -
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT contractor jobs across the Somerset region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 26 (89.66%) Windows
1 26 (89.66%) Windows XP
2 24 (82.76%) Active Directory
3 23 (79.31%) MS Office
4 22 (75.86%) Windows 7
5 20 (68.97%) Kaspersky
5 20 (68.97%) Blackberry
5 20 (68.97%) SCCM
6 19 (65.52%) Apple
7 18 (62.07%) Microsoft
8 13 (44.83%) Cisco
8 13 (44.83%) MS Excel
8 13 (44.83%) Video Conferencing
8 13 (44.83%) VMware
8 13 (44.83%) VMware Infrastructure
9 8 (27.59%) McAfee
10 3 (10.34%) TCP/IP
11 2 (6.897%) VoIP
11 2 (6.897%) HP
11 2 (6.897%) Citrix
11 2 (6.897%) Windows Server 2003
11 2 (6.897%) Windows Server 2008
12 1 (3.448%) Unified Communications
12 1 (3.448%) PABX
12 1 (3.448%) Service Management
12 1 (3.448%) Handset
12 1 (3.448%) Windows Vista
12 1 (3.448%) Exchange Server 2007
12 1 (3.448%) Security Cleared
12 1 (3.448%) IVR

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT contractor jobs across the Somerset region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.448%) MS Exchange
1 1 (3.448%) Exchange Server 2007
Applications
1 23 (79.31%) MS Office
2 13 (44.83%) MS Excel
Communications & Networking
1 3 (10.34%) TCP/IP
2 2 (6.897%) VoIP
3 1 (3.448%) WAN
3 1 (3.448%) LAN
3 1 (3.448%) VPN
3 1 (3.448%) Unified Communications
3 1 (3.448%) PABX
Miscellaneous
1 20 (68.97%) Blackberry
2 13 (44.83%) Video Conferencing
3 1 (3.448%) Handset
3 1 (3.448%) IVR
Operating Systems
1 26 (89.66%) Windows
1 26 (89.66%) Windows XP
2 22 (75.86%) Windows 7
3 2 (6.897%) Windows Server 2008
3 2 (6.897%) Windows Server 2003
4 1 (3.448%) Windows Vista
Processes & Methodologies
1 1 (3.448%) ITIL
1 1 (3.448%) Service Management
Programming Languages
1 1 (3.448%) SQL
Qualifications
1 1 (3.448%) Security Cleared
System Software
1 24 (82.76%) Active Directory
2 13 (44.83%) VMware Infrastructure
Systems Management
1 20 (68.97%) SCCM
Vendors
1 20 (68.97%) Kaspersky
2 19 (65.52%) Apple
3 18 (62.07%) Microsoft
4 13 (44.83%) Cisco
4 13 (44.83%) VMware
5 8 (27.59%) McAfee
6 2 (6.897%) HP
6 2 (6.897%) Citrix
7 1 (3.448%) Oracle