South West 1st Line Support Contracts

This section looks at the demand for the 1st Line Support role in IT contracts within the South West region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 20 August 2008 with a comparison to the same period last year.

First Line Support
Location Aberdeen Abingdon Addlestone Basingstoke Bath Bedfordshire Bellshill Berkshire Birmingham Bolton Bournemouth Bradford Bridgend Brighton Bristol Bromley Buckinghamshire Bury St Edmunds Cambridge Cambridgeshire Cardiff Chelmsford Cheshire Chester Chippenham City of London Colchester Crawley Croydon Denbighshire Derby Derbyshire Devon Dewsbury Docklands, London Doncaster Dorset Dunbar Dunstable Durham East Lothian East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh England Essex Exeter Fareham Farnborough Farnham Gatwick Glasgow Gloucestershire Halifax Hampshire Hastings Hayes Hertfordshire High Wycombe Hounslow Hull Huntingdon Ipswich Kegworth Keighley Kent Kingston Upon Thames Knutsford Lancashire Leatherhead Leeds Leicester Leicestershire Liverpool London Maidenhead Manchester Merseyside Middlesbrough Middlesex Midlands Milton Keynes Newcastle Newport North Ayrshire North East North Lanarkshire North Wales North West North Yorkshire Northampton Northamptonshire Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Pontypool Poole Portsmouth Preston Reading Reigate Rugby Runcorn Salford Salisbury Scotland Sheffield Shropshire Slough Somerset South East South Shields South Wales South West South Yorkshire St Asaph Stockport Stratford-upon-Avon Suffolk Surrey Swindon Tadworth Taunton Telford Torfaen Trowbridge Tyne and Wear UK Wakefield Wales Walton-on-Thames Warrington Warwick Warwickshire Watford Wembley West Midlands West Sussex West Yorkshire Wiltshire Windsor Wokingham Wolverhampton Yeovil Yorkshire	3 months to 20 Aug 2008	Same period last year
Rank	91	116
Rank change on same period last year	+25
Matching contract IT job ads	51	54
As % of all UK contract IT job ads sampled	0.067 %	0.054 %
As % of the category below	1.169 %	0.939 %
Daily rates quoted	3	1
Average minimum daily rate	£150	£120
Average daily rate	£167	£120
% change on same period last year	+38.88 %
Average maximum daily rate	£183	£120
UK excluding London average daily rate	£139	£114
% change on same period last year	+22.02 %
Hourly rates quoted	18	33
Average minimum hourly rate	£11.43	£12.78
Average hourly rate	£11.90	£13.52
% change on same period last year	-12.01 %
Average maximum hourly rate	£12.37	£14.27
UK excluding London average hourly rate	£12.37	£12.46
% change on same period last year	-0.72 %
Job Titles South West
Matching contract IT job ads	4362	5750
As % of all UK contract IT job ads sampled	5.756 %	5.727 %
Daily rates quoted	1402	1536
Average minimum daily rate	£348	£341
Average daily rate	£370	£360
% change on same period last year	+2.85 %
Average maximum daily rate	£393	£379
UK excluding London average daily rate	£355	£354
% change on same period last year	+0.35 %
Hourly rates quoted	578	696
Average minimum hourly rate	£25.34	£24.90
Average hourly rate	£27.23	£26.57
% change on same period last year	+2.47 %
Average maximum hourly rate	£29.11	£28.24
UK excluding London average hourly rate	£23.68	£25.69
% change on same period last year	-7.85 %
1st Line Support England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

1st Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 1st Line Support across the South West region as a proportion of the total demand within the Job Titles category.

1st Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the South West region.

1st Line Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the South West region over the 3 months to 20 August 2008.

1st Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the South West region.

1st Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the South West region over the 3 months to 20 August 2008.

1st Line Support
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the South West region over the 3 months to 20 August 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Wiltshire	+12	15	£170	+41.66 %
Somerset	+13	12	-	-
Dorset	+6	9	£110	-
Bristol	+3	5	£220	-
Devon	-11	2	-	-
Gloucestershire	-1	2	-	-

1st Line Support England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 20 August 2008, IT contractor jobs across the South West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 46 (64.79 %) Windows 2 37 (52.11 %) MS Office 3 26 (36.62 %) Active Directory 4 24 (33.80 %) Microsoft 5 17 (23.94 %) Windows XP 6 11 (15.49 %) MS Excel 6 11 (15.49 %) LAN 6 11 (15.49 %) WAN 7 10 (14.08 %) TCP/IP 7 10 (14.08 %) Citrix 7 10 (14.08 %) Lotus Notes 7 10 (14.08 %) Lotus 8 9 (12.68 %) Windows 2000 8 9 (12.68 %) assyst 9 8 (11.27 %) Summit

9 8 (11.27 %) Oracle 9 8 (11.27 %) Windows Server 2003 10 7 (9.859 %) InterBase 10 7 (9.859 %) Telecoms 10 7 (9.859 %) Cognos Impromptu 11 4 (5.634 %) Security Cleared 11 4 (5.634 %) Wi-Fi 11 4 (5.634 %) French Language 11 4 (5.634 %) GPRS 11 4 (5.634 %) SLA 12 3 (4.225 %) Bluetooth 12 3 (4.225 %) SAP 12 3 (4.225 %) ITIL 12 3 (4.225 %) UNIX 12 3 (4.225 %) Mac OS X

1st Line Support
Top Related IT Skills by Category

For the 6 months to 20 August 2008, IT contractor jobs across the South West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 10 (14.08 %) Lotus Notes 2 1 (1.408 %) WebLogic 2 1 (1.408 %) Apache	Applications 1 37 (52.11 %) MS Office 2 11 (15.49 %) MS Excel 3 1 (1.408 %) CATIA 3 1 (1.408 %) Windchill 3 1 (1.408 %) MS Visio 3 1 (1.408 %) MS PowerPoint 3 1 (1.408 %) Spreadsheet
Business Applications 1 9 (12.68 %) assyst 2 8 (11.27 %) Summit	Communications & Networking 1 11 (15.49 %) LAN 1 11 (15.49 %) WAN 2 10 (14.08 %) TCP/IP 3 4 (5.634 %) Wi-Fi 3 4 (5.634 %) GPRS 4 3 (4.225 %) Bluetooth 5 1 (1.408 %) DSLAM 5 1 (1.408 %) Intranet 5 1 (1.408 %) 3G 5 1 (1.408 %) 2G 5 1 (1.408 %) Broadband 5 1 (1.408 %) ADSL 5 1 (1.408 %) DNS 5 1 (1.408 %) Ethernet 5 1 (1.408 %) NGN
Database & Business Intelligence 1 7 (9.859 %) InterBase 1 7 (9.859 %) Cognos Impromptu	General 1 7 (9.859 %) Telecoms 2 2 (2.817 %) Finance 3 1 (1.408 %) Aerospace 3 1 (1.408 %) Government 3 1 (1.408 %) Auditing
Miscellaneous 1 4 (5.634 %) French Language 2 3 (4.225 %) PDA 3 2 (2.817 %) Swedish Language 4 1 (1.408 %) Dutch Language 4 1 (1.408 %) German Language 4 1 (1.408 %) Italian Language 4 1 (1.408 %) Russian Language 4 1 (1.408 %) Spanish Language	Operating Systems 1 46 (64.79 %) Windows 2 17 (23.94 %) Windows XP 3 9 (12.68 %) Windows 2000 4 8 (11.27 %) Windows Server 2003 5 3 (4.225 %) UNIX 5 3 (4.225 %) Mac OS X 5 3 (4.225 %) Windows Mobile 6 1 (1.408 %) AIX 6 1 (1.408 %) Solaris 6 1 (1.408 %) NetWare 6 1 (1.408 %) Windows 2000 Server
Processes & Methodologies 1 4 (5.634 %) Security Cleared 2 3 (4.225 %) ITIL 3 1 (1.408 %) Migration 3 1 (1.408 %) PDM 3 1 (1.408 %) Service Management 3 1 (1.408 %) DV Cleared	Qualifications 1 1 (1.408 %) Degree
Quality Assurance & Compliance 1 4 (5.634 %) SLA	System Software 1 26 (36.62 %) Active Directory 2 1 (1.408 %) NDS
Systems Management 1 1 (1.408 %) OpenView 1 1 (1.408 %) Netcool 1 1 (1.408 %) Netcool/Proviso	Vendors 1 24 (33.80 %) Microsoft 2 10 (14.08 %) Citrix 2 10 (14.08 %) Lotus 3 8 (11.27 %) Oracle 4 3 (4.225 %) SAP 5 2 (2.817 %) Remedy 6 1 (1.408 %) HP 6 1 (1.408 %) Hummingbird 6 1 (1.408 %) Cisco 6 1 (1.408 %) Sun 6 1 (1.408 %) Novell 6 1 (1.408 %) Peregrine 6 1 (1.408 %) VERITAS 6 1 (1.408 %) Fujitsu