The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 365 312 303
Rank change year-on-year
-53 -9
Contract jobs requiring a 1st Line Support 235 313 302
As % of all contract IT jobs located in England 0.50% 0.66% 0.67%
As % of the Job Titles category 0.53% 0.70% 0.71%
Number of daily rates quoted 92 93 106
Average daily rate £125 £125 £95
Average daily rate % change year-on-year
- +31.57%
90% offered a daily rate of more than £100 £90 £70
10% offered a daily rate of more than £161 £165 £149
UK excluding London average daily rate £120 £125 £80
% change year-on-year
-4.00% +56.25%
Number of hourly rates quoted 93 143 110
Average hourly rate £11.50 £12.00 £11.50
Average hourly rate % change year-on-year
-4.16% +4.34%
90% offered a hourly rate of more than £9.50 £9.30 £9.50
10% offered a hourly rate of more than £17.50 £16.75 £16.50
UK excluding London average hourly rate £11.65 £12.00 £11.25
% change year-on-year
-2.91% +6.66%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44626 44477 42797
As % of all contract IT jobs located in England 94.57% 94.45% 94.37%
Number of daily rates quoted 29076 28059 25830
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £263 £245 £225
10% offered a daily rate of more than £588 £575 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1591 1795 1920
Average hourly rate £17.50 £17.00 £17.50
Average hourly rate % change year-on-year
+2.94% -2.85%
90% offered a hourly rate of more than £11.00 £11.00 £11.38
10% offered a hourly rate of more than £49.00 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 12 February 2016.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 12 February 2016.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +26 80 £130 +4.00% 16
South East -15 60 £119 -15.17% 27
Yorkshire -22 24 £120 +14.28% 11
East of England -26 20 £128 -5.55% 11
North West -19 18 £135 -22.85% 7
South West 0 12 £110 - 8
West Midlands -18 12 £183 -14.11% 5
East Midlands -35 7 £105 +29.62% 6
North East -14 5 £108 - 1
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 12 February 2016, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 353 (64.89%) Windows
2 262 (48.16%) Active Directory
3 229 (42.10%) Microsoft
4 198 (36.40%) MS Office
5 194 (35.66%) Windows 7
6 151 (27.76%) ITIL
7 94 (17.28%) MS Excel
8 82 (15.07%) Windows XP
9 75 (13.79%) MS Exchange
10 70 (12.87%) SLA
11 51 (9.38%) Citrix
11 51 (9.38%) Windows 8
12 50 (9.19%) Security Cleared
13 47 (8.64%) Microsoft Certification
14 45 (8.27%) Incident Management
15 44 (8.09%) Finance
16 43 (7.90%) Service Management
17 38 (6.99%) HP
18 37 (6.80%) MCP
19 36 (6.62%) Windows Server
20 33 (6.07%) Cisco
21 30 (5.51%) Legal
21 30 (5.51%) SC Cleared
22 29 (5.33%) Blackberry
22 29 (5.33%) Internet
23 28 (5.15%) VMware
24 24 (4.41%) ITIL Certification
24 24 (4.41%) Exchange Server 2010
25 23 (4.23%) TCP/IP
26 22 (4.04%) SCCM

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 12 February 2016, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 75 (13.79%) MS Exchange
2 24 (4.41%) Exchange Server 2010
3 17 (3.13%) IBM Notes
4 14 (2.57%) Skype for Business
5 11 (2.02%) Exchange Server 2007
6 9 (1.65%) SharePoint
7 7 (1.29%) Blackberry Enterprise Server
7 7 (1.29%) Exchange Server 2003
8 3 (0.55%) Exchange Server 2013
8 3 (0.55%) IIS
9 1 (0.18%) CMS
9 1 (0.18%) WinCC
Applications
1 198 (36.40%) MS Office
2 94 (17.28%) MS Excel
3 17 (3.13%) MS PowerPoint
4 12 (2.21%) MS Visio
5 1 (0.18%) Acrobat
5 1 (0.18%) MS Project
5 1 (0.18%) PTC Creo
5 1 (0.18%) Spreadsheet
5 1 (0.18%) Windchill
Business Applications
1 5 (0.92%) Remedy ITSM
2 1 (0.18%) Dynamics CRM
2 1 (0.18%) Eikon
2 1 (0.18%) Exchequer
2 1 (0.18%) ION MarketView
2 1 (0.18%) Oracle Applications
2 1 (0.18%) SAP CO
2 1 (0.18%) SAP FI
2 1 (0.18%) SAP FI/CO
2 1 (0.18%) SAP Oil and Gas
2 1 (0.18%) Unit4 Business World
Cloud Services
1 22 (4.04%) Office 365
2 3 (0.55%) Google Apps
3 2 (0.37%) OneDrive
4 1 (0.18%) MailChimp
4 1 (0.18%) Mimecast
Communications & Networking
1 29 (5.33%) Internet
2 23 (4.23%) TCP/IP
3 20 (3.68%) LAN
4 18 (3.31%) WAN
5 16 (2.94%) Remote Desktop
5 16 (2.94%) VPN
6 12 (2.21%) DNS
6 12 (2.21%) VoIP
7 11 (2.02%) DHCP
8 7 (1.29%) Firewall
9 6 (1.10%) Wi-Fi
10 5 (0.92%) Intranet
11 4 (0.74%) ATM
12 2 (0.37%) Skype
13 1 (0.18%) Cisco ICM
13 1 (0.18%) HTTPS
13 1 (0.18%) PBX
13 1 (0.18%) SAN
13 1 (0.18%) SSL
13 1 (0.18%) Wireless
Database & Business Intelligence
1 6 (1.10%) SQL Server
2 2 (0.37%) Pentaho
2 2 (0.37%) SQL Server 2005
2 2 (0.37%) SQL Server 2008
3 1 (0.18%) Data Mining
3 1 (0.18%) SQL Server 2012
Development Applications
1 1 (0.18%) JIRA
General
1 44 (8.09%) Finance
2 30 (5.51%) Legal
3 17 (3.13%) Law
4 14 (2.57%) Banking
5 10 (1.84%) Telecoms
6 9 (1.65%) Retail
7 8 (1.47%) Investment Banking
8 4 (0.74%) Advertising
8 4 (0.74%) Financial Institution
8 4 (0.74%) Local Government
9 3 (0.55%) Back Office
10 2 (0.37%) Billing
10 2 (0.37%) Front Office
10 2 (0.37%) Manufacturing
10 2 (0.37%) Retail Banking
11 1 (0.18%) French Language
11 1 (0.18%) International Banking
11 1 (0.18%) Mandarin Language
11 1 (0.18%) Private Banking
11 1 (0.18%) Swedish Language
Libraries, Frameworks & Software Standards
1 14 (2.57%) HTML
2 3 (0.55%) .NET
3 1 (0.18%) CSS
3 1 (0.18%) Silverlight
3 1 (0.18%) XHTML
3 1 (0.18%) XML
3 1 (0.18%) X-Windows
Miscellaneous
1 29 (5.33%) Blackberry
2 21 (3.86%) Analytical Skills
3 17 (3.13%) NHS
4 11 (2.02%) Driving Licence
5 10 (1.84%) iPhone
6 9 (1.65%) iPad
7 7 (1.29%) Client/Server
8 5 (0.92%) Management Information System
8 5 (0.92%) Mobile Computing
8 5 (0.92%) Video Conferencing
9 4 (0.74%) Data Centre
9 4 (0.74%) Device Driver
9 4 (0.74%) Mathematics
10 2 (0.37%) Enterprise Software
10 2 (0.37%) EPoS
10 2 (0.37%) Hedge funds
10 2 (0.37%) PMI
10 2 (0.37%) Private Cloud
10 2 (0.37%) SecurID
10 2 (0.37%) Smartphone
Operating Systems
1 353 (64.89%) Windows
2 194 (35.66%) Windows 7
3 82 (15.07%) Windows XP
4 51 (9.38%) Windows 8
5 36 (6.62%) Windows Server
6 17 (3.13%) Windows Server 2008
7 16 (2.94%) Windows Server 2003
8 12 (2.21%) Apple iOS
8 12 (2.21%) Windows Server 2012
9 10 (1.84%) Android
9 10 (1.84%) Unix
9 10 (1.84%) Windows 10
10 8 (1.47%) Linux
10 8 (1.47%) Mac OS
11 5 (0.92%) Windows Vista
12 3 (0.55%) Windows 2000 Server
13 2 (0.37%) Mac OS X
14 1 (0.18%) Windows 2000
14 1 (0.18%) Windows Mobile
14 1 (0.18%) Windows NT
Processes & Methodologies
1 151 (27.76%) ITIL
2 45 (8.27%) Incident Management
3 43 (7.90%) Service Management
4 18 (3.31%) Service Delivery
5 16 (2.94%) ITSM
6 15 (2.76%) Change Management
7 12 (2.21%) Problem Management
8 11 (2.02%) Configuration Management
9 9 (1.65%) Migration
10 8 (1.47%) Time Management
11 7 (1.29%) Ticket Management
12 6 (1.10%) ITIL V3
13 5 (0.92%) Asset Management
13 5 (0.92%) CRM
13 5 (0.92%) Information Security
14 4 (0.74%) Coaching
14 4 (0.74%) Fault Management
14 4 (0.74%) Release Management
15 3 (0.55%) Data Centre Operations
15 3 (0.55%) Root Cause Analysis
Programming Languages
1 9 (1.65%) SQL
2 5 (0.92%) C
3 1 (0.18%) C#
3 1 (0.18%) JavaScript
3 1 (0.18%) PowerShell
3 1 (0.18%) Python
3 1 (0.18%) R
Qualifications
1 50 (9.19%) Security Cleared
2 47 (8.64%) Microsoft Certification
3 37 (6.80%) MCP
4 30 (5.51%) SC Cleared
5 24 (4.41%) ITIL Certification
6 20 (3.68%) MCSE
7 12 (2.21%) DV Cleared
7 12 (2.21%) ITIL Foundation Certificate
8 11 (2.02%) A+ Certification
8 11 (2.02%) MCSA
9 8 (1.47%) CCNA
9 8 (1.47%) Cisco Certification
10 6 (1.10%) Degree
11 5 (0.92%) DBS Check
11 5 (0.92%) MCITP
12 2 (0.37%) MOS
12 2 (0.37%) PMI Certification
13 1 (0.18%) CCNP
13 1 (0.18%) CCVP
13 1 (0.18%) MCDST
Quality Assurance & Compliance
1 70 (12.87%) SLA
2 2 (0.37%) QA
3 1 (0.18%) Disclosure Scotland
3 1 (0.18%) ISO 9000
System Software
1 262 (48.16%) Active Directory
2 21 (3.86%) VMware Infrastructure
3 4 (0.74%) Hyper-V
4 3 (0.55%) Terminal Services
4 3 (0.55%) XenApp
5 2 (0.37%) Terminal Server
6 1 (0.18%) XenDesktop
6 1 (0.18%) XenServer
Systems Management
1 22 (4.04%) SCCM
2 5 (0.92%) Backup Exec
3 4 (0.74%) ServiceCenter
4 2 (0.37%) DameWare
4 2 (0.37%) OpenView
4 2 (0.37%) OVSD
5 1 (0.18%) AirWatch
5 1 (0.18%) Cisco IPCC
5 1 (0.18%) Cisco UCCE
5 1 (0.18%) NetBackup
5 1 (0.18%) Norton AntiVirus
5 1 (0.18%) SCVMM
5 1 (0.18%) ZENworks
Vendors
1 229 (42.10%) Microsoft
2 51 (9.38%) Citrix
3 38 (6.99%) HP
4 33 (6.07%) Cisco
5 28 (5.15%) VMware
6 21 (3.86%) Remedy
7 17 (3.13%) Lotus
8 10 (1.84%) Apple
9 9 (1.65%) Sun
10 8 (1.47%) iManage
11 7 (1.29%) Adobe
11 7 (1.29%) Symantec
12 6 (1.10%) Intel Security
12 6 (1.10%) SAP
12 6 (1.10%) ServiceNow
13 5 (0.92%) Bomgar
13 5 (0.92%) Google
13 5 (0.92%) Oracle
14 4 (0.74%) MobileIron
15 3 (0.55%) BMC
Hampshire
Marcus Donald People
Rate: £11 - £12.50 per hour
Posted: 11 hours ago
Norfolk
Cognitive Group Ltd
Rate: £250 - £500 per day
Posted: 22 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Posted: Yesterday
West Sussex
ARC IT Recruitment Ltd
Posted: Yesterday
Gloucestershire
Experis Ltd
Rate: £7.00 - £7.70 per hour
Posted: Yesterday
Luton, Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: Competitive
Posted: 2 days ago
Gloucester, Gloucestershire
Connectus
Rate: £9 - £13.5 per hour
Posted: 2 days ago
Brighton, East Sussex
Vantage Recruitment Solutions Ltd
Rate: £15 per hour
Posted: 2 days ago
York, North Yorkshire
Spring Technology
Rate: £80.00 - £100.00 per day
Posted: 2 days ago
Warwickshire
Lorien Resourcing
Rate: Market rate
Posted: 3 days ago
City, London
Mortimer Spinks
Rate: £240 per day
Posted: 3 days ago
Guildford, Surrey
Connectus
Rate: £11.18 - £13.68 per hour
Posted: 3 days ago
North West London
Nationwide People Ltd
Rate: £125 - £150 Per Day
Posted: 3 days ago
Bradford, West Yorkshire
Spring Technology
Rate: £80.00 - £100.00 per day
Posted: 4 days ago
Colne, Lancashire
Send
Rate: From £16,000 to £16,000 per annum
Posted: 4 days ago
York, North Yorkshire
4it Recruitment Ltd
Rate: Up To £80 per day
Posted: 4 days ago
Northamptonshire
Initi8 Recruitment
Rate: £175 - £200 Per Day
Posted: 4 days ago
London
Computer Futures
Rate: competitive
Posted: 9 days ago
Ipswich
Hays Specialist Recruitment Ltd
Rate: £9.00 - £11.00 per annum
Posted: 11 days ago
Wakefield
Hays Specialist Recruitment
Rate: £10 - £15 per hour + negotiable
Posted: 16 days ago