The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 301 292 286
Rank change year-on-year
-9 -6
Contract jobs requiring a 1st Line Support 319 308 338
As % of all contract IT jobs located in England 0.61% 0.64% 0.64%
As % of the Job Titles category 0.68% 0.69% 0.69%
Number of daily rates quoted 127 74 109
Average daily rate
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of your Daily Rate
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£120 £110 £115
Average daily rate % change year-on-year
+9.09% -4.34%
90% offered a daily rate of more than £90 £70 £95
10% offered a daily rate of more than £185 £157 £175
UK excluding London average daily rate £113 £88 £110
% change year-on-year
+28.57% -20.45%
Number of hourly rates quoted 147 164 150
Average hourly rate £11.50 £12.00 £12.49
Average hourly rate % change year-on-year
-4.16% -3.92%
90% offered a hourly rate of more than £9.30 £9.00 £9.50
10% offered a hourly rate of more than £17.00 £17.50 £15.00
UK excluding London average hourly rate £11.50 £11.50 £11.63
% change year-on-year
- -1.07%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47033 44604 49140
As % of all contract IT jobs located in England 90.46% 92.69% 93.07%
Number of daily rates quoted 29411 27456 28065
Average daily rate £400 £400 £400
90% offered a daily rate of more than £225 £235 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 1867 1914 2465
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 1 October 2014.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 1 October 2014.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +5 88 £118 -21.66% 32
London +16 85 £141 +13.00% 9
West Midlands -3 33 £90 -6.25% 1
North West -7 27 £105 -25.66% 14
East of England -33 23 £115 -17.85% 5
Yorkshire +5 22 £116 +8.13% 12
South West -38 19 £141 +75.93% 8
East Midlands -13 13 £110 +57.14% 4
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 1 October 2014, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 473 (67.96%) Windows
2 309 (44.40%) Active Directory
3 287 (41.24%) MS Office
4 230 (33.05%) Windows 7
5 227 (32.61%) Microsoft
6 210 (30.17%) ITIL
7 189 (27.16%) MS Excel
8 180 (25.86%) Windows XP
9 110 (15.80%) Citrix
10 70 (10.06%) MS Exchange
11 66 (9.48%) Finance
12 63 (9.05%) SLA
13 55 (7.90%) Windows Server 2008
14 51 (7.33%) Security Cleared
15 45 (6.47%) Blackberry
16 44 (6.32%) SC Cleared
17 43 (6.18%) Lotus
17 43 (6.18%) IBM Notes
18 40 (5.75%) Microsoft Certification
19 39 (5.60%) Service Management
20 37 (5.32%) Incident Management
21 35 (5.03%) Windows Server 2003
22 33 (4.74%) Windows 8
23 31 (4.45%) Analytical Skills
24 29 (4.17%) Banking
24 29 (4.17%) LAN
25 28 (4.02%) TCP/IP
26 25 (3.59%) WAN
26 25 (3.59%) MCP
27 24 (3.45%) Legal

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 1 October 2014, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 70 (10.06%) MS Exchange
2 43 (6.18%) IBM Notes
3 18 (2.59%) Exchange Server 2010
4 14 (2.01%) Exchange Server 2003
5 11 (1.58%) Blackberry Enterprise Server
5 11 (1.58%) Exchange Server 2007
6 8 (1.15%) SharePoint
7 5 (0.72%) Lync
8 4 (0.57%) WorkSite
9 2 (0.29%) SharePoint 2010
9 2 (0.29%) CMS
9 2 (0.29%) Lotus Domino
10 1 (0.14%) Exchange Server 2000
10 1 (0.14%) Exchange Server 2013
Applications
1 287 (41.24%) MS Office
2 189 (27.16%) MS Excel
3 23 (3.30%) MS PowerPoint
4 4 (0.57%) Spreadsheet
5 3 (0.43%) MS Visio
Business Applications
1 3 (0.43%) Remedy ITSM
2 2 (0.29%) Dynamics CRM
3 1 (0.14%) Oracle Financials
Cloud Services
1 11 (1.58%) Office 365
2 2 (0.29%) SaaS
3 1 (0.14%) Cloud Computing
3 1 (0.14%) Google Apps
Communications & Networking
1 29 (4.17%) LAN
2 28 (4.02%) TCP/IP
3 25 (3.59%) WAN
4 21 (3.02%) VPN
5 18 (2.59%) Internet
6 13 (1.87%) VoIP
7 7 (1.01%) Firewall
7 7 (1.01%) Wireless
8 6 (0.86%) Intranet
9 4 (0.57%) DNS
9 4 (0.57%) DHCP
10 3 (0.43%) Ethernet
10 3 (0.43%) ADSL
10 3 (0.43%) IP Telephony
11 2 (0.29%) Broadband
11 2 (0.29%) SAN
12 1 (0.14%) MPLS
12 1 (0.14%) 3G
12 1 (0.14%) 802.11
12 1 (0.14%) DSL
Database & Business Intelligence
1 3 (0.43%) SQL Server
1 3 (0.43%) MS Access
2 2 (0.29%) Oracle Database
General
1 66 (9.48%) Finance
2 29 (4.17%) Banking
3 24 (3.45%) Legal
4 22 (3.16%) Retail
5 20 (2.87%) Telecoms
6 15 (2.16%) Law
7 14 (2.01%) Investment Banking
7 14 (2.01%) French Language
8 4 (0.57%) Military
8 4 (0.57%) International Banking
9 3 (0.43%) Back Office
9 3 (0.43%) Dutch Language
10 2 (0.29%) Manufacturing
10 2 (0.29%) German Language
10 2 (0.29%) Spanish Language
11 1 (0.14%) Pharmaceutical
11 1 (0.14%) Mandarin Language
11 1 (0.14%) Cantonese Language
11 1 (0.14%) Advertising
11 1 (0.14%) Automotive
Libraries, Frameworks & Software Standards
1 3 (0.43%) .NET
2 1 (0.14%) JSON
2 1 (0.14%) Application Packaging
2 1 (0.14%) XHR
Miscellaneous
1 45 (6.47%) Blackberry
2 31 (4.45%) Analytical Skills
3 16 (2.30%) NHS
4 13 (1.87%) Management Information System
5 10 (1.44%) Fat Client
5 10 (1.44%) iPhone
5 10 (1.44%) Thin Client
6 8 (1.15%) Client/Server
7 7 (1.01%) Video Conferencing
8 4 (0.57%) iPad
8 4 (0.57%) Handset
9 3 (0.43%) Mathematics
10 2 (0.29%) Social Media
10 2 (0.29%) Smartphone
10 2 (0.29%) Informatics
10 2 (0.29%) Computer Science
10 2 (0.29%) FMCG
11 1 (0.14%) Smartcard
11 1 (0.14%) GIS
11 1 (0.14%) Statistics
Operating Systems
1 473 (67.96%) Windows
2 230 (33.05%) Windows 7
3 180 (25.86%) Windows XP
4 55 (7.90%) Windows Server 2008
5 35 (5.03%) Windows Server 2003
6 33 (4.74%) Windows 8
7 16 (2.30%) UNIX
8 14 (2.01%) Windows Vista
9 10 (1.44%) Linux
9 10 (1.44%) Windows 2000
10 9 (1.29%) Android
11 7 (1.01%) Mac OS
12 6 (0.86%) Mac OS X
13 5 (0.72%) Solaris
14 4 (0.57%) Windows Server 2012
15 3 (0.43%) Windows 2000 Server
16 2 (0.29%) Apple iOS
16 2 (0.29%) Red Hat Enterprise Linux
16 2 (0.29%) AIX
17 1 (0.14%) NetWare
Processes & Methodologies
1 210 (30.17%) ITIL
2 39 (5.60%) Service Management
3 37 (5.32%) Incident Management
4 15 (2.16%) Service Delivery
5 14 (2.01%) Software Deployment
6 12 (1.72%) CRM
7 10 (1.44%) ITSM
8 9 (1.29%) Problem Management
9 7 (1.01%) Change Management
9 7 (1.01%) ITIL V3
10 6 (0.86%) Network Monitoring
10 6 (0.86%) Time Management
11 5 (0.72%) Kalman Filter
12 4 (0.57%) Mentoring
12 4 (0.57%) Asset Management
12 4 (0.57%) Information Security
12 4 (0.57%) Migration
13 3 (0.43%) Configuration Management
13 3 (0.43%) Project Management
13 3 (0.43%) Disaster Recovery
Programming Languages
1 12 (1.72%) SQL
2 8 (1.15%) C
3 4 (0.57%) VBA
4 3 (0.43%) PowerShell
5 2 (0.29%) C#
6 1 (0.14%) C++
6 1 (0.14%) Python
Qualifications
1 51 (7.33%) Security Cleared
2 44 (6.32%) SC Cleared
3 40 (5.75%) Microsoft Certification
4 25 (3.59%) MCP
5 20 (2.87%) MCSE
6 19 (2.73%) Degree
7 17 (2.44%) DV Cleared
8 11 (1.58%) Cisco Certification
8 11 (1.58%) ITIL Certification
8 11 (1.58%) CCNA
9 9 (1.29%) ITIL Foundation Certificate
10 7 (1.01%) MCSA
11 6 (0.86%) MCITP
12 5 (0.72%) A+ Certification
13 4 (0.57%) MCTS
14 3 (0.43%) MOS
15 2 (0.29%) HNC
16 1 (0.14%) ECDL
16 1 (0.14%) EMC Certification
16 1 (0.14%) CCNP
Quality Assurance & Compliance
1 63 (9.05%) SLA
2 2 (0.29%) ISO/IEC 27001
2 2 (0.29%) ISO/IEC 20000
System Software
1 309 (44.40%) Active Directory
2 8 (1.15%) Terminal Services
3 7 (1.01%) VMware Infrastructure
3 7 (1.01%) XenApp
4 4 (0.57%) VMware ESXi
5 2 (0.29%) vSphere
5 2 (0.29%) VMware ESX
6 1 (0.14%) Terminal Server
6 1 (0.14%) Firmware
6 1 (0.14%) VMware Workstation
6 1 (0.14%) XenServer
Systems Management
1 11 (1.58%) Backup Exec
2 6 (0.86%) Systems Management Server (SMS)
3 5 (0.72%) OpenView
4 4 (0.57%) SCCM
5 3 (0.43%) OVSD
6 2 (0.29%) Symantec Enterprise Vault
6 2 (0.29%) NetBackup
6 2 (0.29%) DameWare
6 2 (0.29%) WSUS
6 2 (0.29%) Tivoli
6 2 (0.29%) Norton AntiVirus
7 1 (0.14%) ZENworks
7 1 (0.14%) Nagios
7 1 (0.14%) Cacti
7 1 (0.14%) Opsview
Vendors
1 227 (32.61%) Microsoft
2 110 (15.80%) Citrix
3 43 (6.18%) Lotus
4 23 (3.30%) HP
5 22 (3.16%) Remedy
6 21 (3.02%) Cisco
7 17 (2.44%) VMware
8 14 (2.01%) Apple
9 9 (1.29%) Oracle
10 8 (1.15%) Altiris
11 7 (1.01%) Dell
12 6 (0.86%) Veeam
12 6 (0.86%) McAfee
12 6 (0.86%) Sophos
13 5 (0.72%) Symantec
13 5 (0.72%) Bloomberg
14 4 (0.57%) F5
14 4 (0.57%) Reuters
15 3 (0.43%) IBM
15 3 (0.43%) SonicWALL
Kingston Upon Hull
Interquest - Korus Group - Brighton
Rate: £10 - £15 per hour
Posted: 17 hours ago
Devon
Tank Recruitment
Posted: 19 hours ago
High Wycombe, Buckinghamshire
Global Technology Solutions Ltd
Rate: £8.00 - £8.50 per hour
Posted: Yesterday
Leicester, Leicestershire
Senitor Associates
Rate: £8 - £12 per hour
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £110.00 - £120.00 per day
Posted: Yesterday
Stockport, Cheshire
HAYS INFORMATION TECHNOLOGY
Rate: £11.00 - £12.00 per hour
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Certes Computing Ltd
Rate: £120 - £144 per day
Posted: 2 days ago
Stevenage, Hertfordshire
Marcus Donald People
Rate: £7 to £10 per hour
Posted: 5 days ago
Basingstoke, Hampshire
Capita Resourcing - IT Resourcing
Rate: £100 - £110 per day
Posted: 5 days ago
Winchester, Hampshire
Experis Ltd
Rate: £8.68 per hour
Posted: 6 days ago
Sunderland
Interquest - Korus Group - Brighton
Rate: £10 - £17 per hour
Posted: 6 days ago
Winchester
Reed Technology - UK Posting Account
Rate: £13.00 - £13.70 per hour
Posted: 7 days ago
Leeds
Interquest - Korus Group - Brighton
Rate: £10 - £15 per hour
Posted: 7 days ago
Berkshire
Venn Group - UK
Rate: 100-150 Per Day
Posted: 8 days ago
High Wycombe
Hays IT - Uk Posting account
Rate: £10 - £14 per hour + Chance to go perm
Posted: 15 days ago
Liverpool
Hays IT - Uk Posting account
Rate: £8.00 - £12.00 per hour
Posted: 15 days ago
Oxford
Reed Technology - UK Posting Account
Rate: £13.00 - £13.70 per hour
Posted: 15 days ago
Luton
Orgtel
Rate: £125 - £150 per day
Posted: 15 days ago
Berkshire
Venn Group - UK
Rate: 8-10 Per Hour
Posted: 20 days ago