The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 258 307 331
Rank change year-on-year
+49 +24
Contract jobs requiring a 1st Line Support 361 258 242
As % of all contract IT jobs located in England 0.75% 0.56% 0.46%
As % of the Job Titles category 0.81% 0.60% 0.49%
Number of daily rates quoted 112 63 42
Average daily rate
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of your Daily Rate
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£120 £125 £113
Average daily rate % change year-on-year
-4.00% +10.61%
90% offered a daily rate of more than £85 £70 £92
10% offered a daily rate of more than £180 £212 £203
UK excluding London average daily rate £106 £120 £105
% change year-on-year
-11.45% +14.28%
Number of hourly rates quoted 186 127 123
Average hourly rate £11.50 £11.50 £11.50
90% offered a hourly rate of more than £9.00 £9.00 £9.05
10% offered a hourly rate of more than £17.00 £19.40 £17.00
UK excluding London average hourly rate £11.50 £11.00 £11.50
% change year-on-year
+4.54% -4.34%
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44352 42929 48944
As % of all contract IT jobs located in England 92.56% 92.62% 92.55%
Number of daily rates quoted 27490 25712 27833
Average daily rate £400 £400 £397
Average daily rate % change year-on-year
- +0.88%
90% offered a daily rate of more than £230 £238 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1800 1990 2512
Average hourly rate £16.50 £18.22 £19.50
Average hourly rate % change year-on-year
-9.44% -6.56%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.50 £40.00 £40.00
UK excluding London average hourly rate £16.25 £17.00 £18.00
% change year-on-year
-4.41% -5.55%
1st Line Support
UK

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 22 July 2014.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 22 July 2014.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +59 119 £150 +11.11% 15
South East +30 98 £120 -5.88% 21
West Midlands +4 42 £125 +4.16% 5
East of England -9 29 £90 -10.00% 4
North West 0 25 £100 -9.09% 5
Yorkshire -3 17 £105 -24.32% 5
East Midlands -7 13 £75 +11.11% 4
South West -26 12 £95 -40.62% 9
North East -26 5 - - 1
Midlands - - - -
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 22 July 2014, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 495 (68.56%) Windows
2 330 (45.71%) Active Directory
3 322 (44.60%) MS Office
4 253 (35.04%) Microsoft
5 242 (33.52%) Windows 7
6 234 (32.41%) Windows XP
7 211 (29.22%) MS Excel
7 211 (29.22%) ITIL
8 98 (13.57%) Citrix
9 74 (10.25%) Finance
10 72 (9.97%) MS Exchange
11 71 (9.83%) SLA
12 55 (7.62%) Blackberry
13 52 (7.20%) Windows Server 2008
14 49 (6.79%) Lotus
14 49 (6.79%) IBM Notes
15 44 (6.09%) Microsoft Certification
16 42 (5.82%) Banking
17 41 (5.68%) Security Cleared
17 41 (5.68%) TCP/IP
18 38 (5.26%) Remedy
19 37 (5.12%) SC Cleared
20 34 (4.71%) Windows Server 2003
21 32 (4.43%) Service Management
21 32 (4.43%) LAN
21 32 (4.43%) MCP
22 31 (4.29%) Exchange Server 2010
23 29 (4.02%) VMware
24 28 (3.88%) HP
25 27 (3.74%) VPN

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 22 July 2014, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (9.97%) MS Exchange
2 49 (6.79%) IBM Notes
3 31 (4.29%) Exchange Server 2010
4 19 (2.63%) Blackberry Enterprise Server
5 15 (2.08%) Exchange Server 2003
5 15 (2.08%) Exchange Server 2007
6 10 (1.39%) SharePoint
7 4 (0.55%) Lync
7 4 (0.55%) WorkSite
8 2 (0.28%) SharePoint 2010
9 1 (0.14%) CMS
9 1 (0.14%) Exchange Server 2000
9 1 (0.14%) Lotus Domino
9 1 (0.14%) Exchange Server 2013
Applications
1 322 (44.60%) MS Office
2 211 (29.22%) MS Excel
3 24 (3.32%) MS PowerPoint
4 3 (0.42%) MS Visio
5 1 (0.14%) Spreadsheet
Business Applications
1 5 (0.69%) RMDS
1 5 (0.69%) Remedy ITSM
2 2 (0.28%) SalesLogix
2 2 (0.28%) Dynamics CRM
3 1 (0.14%) SAP SD
3 1 (0.14%) SAP FI
Cloud Services
1 12 (1.66%) Office 365
Communications & Networking
1 41 (5.68%) TCP/IP
2 32 (4.43%) LAN
3 27 (3.74%) VPN
4 26 (3.60%) WAN
5 17 (2.35%) Internet
6 12 (1.66%) DNS
7 10 (1.39%) Wireless
8 8 (1.11%) DHCP
8 8 (1.11%) IP Telephony
9 6 (0.83%) Firewall
9 6 (0.83%) Broadband
10 5 (0.69%) VoIP
10 5 (0.69%) ADSL
10 5 (0.69%) Intranet
11 4 (0.55%) SAN
11 4 (0.55%) FTP
12 3 (0.42%) Ethernet
13 1 (0.14%) Cisco IPT
13 1 (0.14%) 3G
13 1 (0.14%) 802.11
Database & Business Intelligence
1 3 (0.42%) SQL Server
1 3 (0.42%) MS Access
2 1 (0.14%) Data Mart
2 1 (0.14%) SAP BW
General
1 74 (10.25%) Finance
2 42 (5.82%) Banking
3 24 (3.32%) Legal
4 18 (2.49%) Back Office
5 17 (2.35%) Retail
5 17 (2.35%) International Banking
6 16 (2.22%) Law
7 15 (2.08%) Telecoms
8 12 (1.66%) French Language
8 12 (1.66%) Investment Banking
9 4 (0.55%) Dutch Language
9 4 (0.55%) Military
10 3 (0.42%) Manufacturing
11 2 (0.28%) Local Government
12 1 (0.14%) Automotive
12 1 (0.14%) Publishing
12 1 (0.14%) German Language
12 1 (0.14%) Japanese Language
12 1 (0.14%) Russian Language
12 1 (0.14%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (0.69%) Middleware
2 2 (0.28%) .NET
3 1 (0.14%) Application Packaging
Miscellaneous
1 55 (7.62%) Blackberry
2 21 (2.91%) NHS
3 16 (2.22%) iPhone
4 13 (1.80%) Thin Client
4 13 (1.80%) Fat Client
5 11 (1.52%) Management Information System
6 7 (0.97%) Video Conferencing
7 6 (0.83%) Client/Server
7 6 (0.83%) Smartphone
7 6 (0.83%) Handset
8 5 (0.69%) iPad
9 4 (0.55%) Smartcard
9 4 (0.55%) Mathematics
10 3 (0.42%) Informatics
11 2 (0.28%) Social Media
11 2 (0.28%) Mainframe
11 2 (0.28%) EPoS
11 2 (0.28%) EFT
11 2 (0.28%) FMCG
11 2 (0.28%) Computer Science
Operating Systems
1 495 (68.56%) Windows
2 242 (33.52%) Windows 7
3 234 (32.41%) Windows XP
4 52 (7.20%) Windows Server 2008
5 34 (4.71%) Windows Server 2003
6 26 (3.60%) Windows Vista
7 24 (3.32%) Windows 8
8 15 (2.08%) UNIX
9 12 (1.66%) Linux
10 11 (1.52%) Windows 2000
11 10 (1.39%) Android
12 7 (0.97%) Mac OS X
13 5 (0.69%) Windows Mobile
13 5 (0.69%) Mac OS
13 5 (0.69%) Solaris
13 5 (0.69%) Apple iOS
14 3 (0.42%) Windows 2000 Server
14 3 (0.42%) Windows NT
14 3 (0.42%) Windows Server 2012
15 2 (0.28%) VME
Processes & Methodologies
1 211 (29.22%) ITIL
2 32 (4.43%) Service Management
3 27 (3.74%) Incident Management
4 19 (2.63%) Service Delivery
4 19 (2.63%) Problem Management
5 14 (1.94%) Disaster Recovery
6 13 (1.80%) CRM
7 12 (1.66%) Software Deployment
8 10 (1.39%) ITSM
9 9 (1.25%) Change Management
10 8 (1.11%) ITIL V3
11 7 (0.97%) Information Security
12 5 (0.69%) BCP
13 4 (0.55%) Software Distribution
13 4 (0.55%) Mobile Device Management
13 4 (0.55%) Network Monitoring
13 4 (0.55%) Migration
13 4 (0.55%) Web Design
14 3 (0.42%) Business Continuity
14 3 (0.42%) Logistics
Programming Languages
1 12 (1.66%) SQL
2 5 (0.69%) C
3 3 (0.42%) PowerShell
4 2 (0.28%) C#
5 1 (0.14%) VB
Qualifications
1 44 (6.09%) Microsoft Certification
2 41 (5.68%) Security Cleared
3 37 (5.12%) SC Cleared
4 32 (4.43%) MCP
5 18 (2.49%) Degree
6 16 (2.22%) MCSE
6 16 (2.22%) DV Cleared
7 13 (1.80%) ITIL Certification
8 10 (1.39%) MCITP
8 10 (1.39%) A+ Certification
9 8 (1.11%) Cisco Certification
9 8 (1.11%) CCNA
10 7 (0.97%) MCSA
11 6 (0.83%) MCTS
12 4 (0.55%) MCDST
13 3 (0.42%) MOS
14 2 (0.28%) ITIL Foundation Certificate
15 1 (0.14%) EMC Certification
15 1 (0.14%) HNC
Quality Assurance & Compliance
1 71 (9.83%) SLA
2 2 (0.28%) ISO/IEC 27001
3 1 (0.14%) Data Quality
System Software
1 330 (45.71%) Active Directory
2 21 (2.91%) VMware Infrastructure
3 11 (1.52%) Terminal Services
4 10 (1.39%) XenApp
5 4 (0.55%) vSphere
6 3 (0.42%) VMware ESXi
7 1 (0.14%) VMware ESX
7 1 (0.14%) Squid
7 1 (0.14%) XenServer
7 1 (0.14%) Terminal Server
Systems Management
1 10 (1.39%) Backup Exec
2 5 (0.69%) OpenView
2 5 (0.69%) Systems Management Server (SMS)
3 3 (0.42%) SCCM
4 2 (0.28%) OVSD
4 2 (0.28%) NetBackup
5 1 (0.14%) Cacti
5 1 (0.14%) Nagios
5 1 (0.14%) ZENworks
5 1 (0.14%) Norton AntiVirus
5 1 (0.14%) Opsview
5 1 (0.14%) Symantec Enterprise Vault
Vendors
1 253 (35.04%) Microsoft
2 98 (13.57%) Citrix
3 49 (6.79%) Lotus
4 38 (5.26%) Remedy
5 29 (4.02%) VMware
6 28 (3.88%) HP
7 24 (3.32%) Cisco
8 16 (2.22%) McAfee
9 15 (2.08%) Apple
10 11 (1.52%) Symantec
11 10 (1.39%) Altiris
11 10 (1.39%) Reuters
11 10 (1.39%) Adobe
11 10 (1.39%) Dell
12 9 (1.25%) Bloomberg
13 6 (0.83%) Veeam
13 6 (0.83%) CQG
14 5 (0.69%) Oracle
14 5 (0.69%) SAP
14 5 (0.69%) Sophos
Kent
ReThink Recruitment
Rate: £100.00 - £110.00 per day
Posted: 1 hour ago
Tewkesbury, Gloucestershire
Connectus
Rate: £24000 - £27000 per annum
Posted: 3 hours ago
Warrington, Cheshire
Roc Search
Posted: 4 hours ago
City, London
ComputAppoint
Rate: £170 - £200 per day
Posted: 21 hours ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £12 per hour
Posted: 21 hours ago
Derby, Derbyshire
Lorien Resourcing
Rate: £8.63 - £11.25 per hour
Posted: 23 hours ago
Derbyshire
Senitor Associates
Rate: £8 - £14 per hour
Posted: 3 days ago
London
Experis Ltd
Rate: market rate value
Posted: 3 days ago
Newcastle upon Tyne
Hays IT - Uk Posting account
Rate: £7.00 - £10.00 per hour
Posted: 5 days ago
Salisbury, Wiltshire
SmartSourcing plc
Posted: 5 days ago
West Sussex
X4 Group
Rate: £100 - 150 per day
Posted: 5 days ago
Kent
Interquest - Sand Resources
Rate: £8 - £8.50 per hour
Posted: 5 days ago
Reading, Berkshire
Clearwater People Solutions
Rate: £10 - £15 Per Hour
Posted: 6 days ago
Burgess Hill, West Sussex
Owen Daniels Consultancy
Rate: From £100 to £150 per day
Posted: 6 days ago
West London
Capita Resourcing - IT Resourcing
Rate: £25000 - £28000 per annum + depending on experince
Posted: 6 days ago
Stafford
People Source
Rate: £10 - £13 per hour
Posted: 7 days ago
Bicester
Opus Recruitment Solutions Ltd
Rate: £80 - £90 per day
Posted: 11 days ago
Bromley
Opus Recruitment Solutions Ltd
Rate: £80 - £90 per day
Posted: 11 days ago
City, London
Baker & McKenzie
Rate: Competitive
Posted: 11 days ago
Coventry
CPS Group
Rate: £10 per hour
Posted: 14 days ago