The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 332 245 313
Rank change year-on-year
-87 +68
Contract jobs requiring a 1st Line Support 285 374 256
As % of all contract IT jobs located in England 0.56% 0.78% 0.57%
As % of the Job Titles category 0.61% 0.84% 0.62%
Number of daily rates quoted 71 121 56
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£130 £116 £125
Average daily rate % change year-on-year
+11.82% -7.00%
90% offered a daily rate of more than £91 £91 £83
10% offered a daily rate of more than £189 £180 £208
UK excluding London average daily rate £120 £100 £125
% change year-on-year
+20.00% -20.00%
Number of hourly rates quoted 153 180 131
Average hourly rate £12.00 £11.00 £11.50
Average hourly rate % change year-on-year
+9.09% -4.34%
90% offered a hourly rate of more than £9.00 £9.00 £9.45
10% offered a hourly rate of more than £15.98 £17.00 £20.00
UK excluding London average hourly rate £11.75 £11.00 £11.00
% change year-on-year
+6.81% -
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46875 44412 41390
As % of all contract IT jobs located in England 92.50% 92.75% 92.75%
Number of daily rates quoted 30107 27634 24617
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1774 1804 1984
Average hourly rate £17.00 £16.50 £19.00
Average hourly rate % change year-on-year
+3.03% -13.15%
90% offered a hourly rate of more than £11.00 £10.50 £11.35
10% offered a hourly rate of more than £40.76 £38.50 £41.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 3 July 2015.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 3 July 2015.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -60 84 £135 -5.26% 19
South East -43 68 £120 +4.34% 16
East of England +8 32 £100 +17.64% 3
Yorkshire -18 25 - - 8
North West -18 21 £100 -8.04% 4
West Midlands -18 19 £115 -8.00% 3
East Midlands -8 15 £98 +40.00% 4
South West -2 12 £138 +42.85% 3
North East -15 10 £213 -
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 3 July 2015, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 375 (63.67%) Windows
2 288 (48.90%) Active Directory
3 265 (44.99%) MS Office
4 244 (41.43%) Microsoft
5 213 (36.16%) ITIL
6 176 (29.88%) Windows 7
7 150 (25.47%) Windows XP
8 124 (21.05%) MS Excel
9 78 (13.24%) MS Exchange
10 77 (13.07%) Citrix
11 72 (12.22%) SLA
12 70 (11.88%) Incident Management
13 57 (9.68%) Security Cleared
14 46 (7.81%) Cisco
15 45 (7.64%) Service Management
16 42 (7.13%) TCP/IP
17 40 (6.79%) Analytical Skills
18 37 (6.28%) SC Cleared
19 34 (5.77%) HP
20 32 (5.43%) Windows Server 2008
21 31 (5.26%) LAN
21 31 (5.26%) Windows 8
22 29 (4.92%) WAN
22 29 (4.92%) Microsoft Certification
22 29 (4.92%) Internet
22 29 (4.92%) Blackberry
23 26 (4.41%) DHCP
23 26 (4.41%) VMware
24 25 (4.24%) Finance
24 25 (4.24%) DNS

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 3 July 2015, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 78 (13.24%) MS Exchange
2 22 (3.74%) IBM Notes
3 17 (2.89%) Exchange Server 2010
4 16 (2.72%) SharePoint
5 9 (1.53%) Lync
6 5 (0.85%) Blackberry Enterprise Server
6 5 (0.85%) Exchange Server 2007
7 4 (0.68%) Exchange Server 2013
8 3 (0.51%) Exchange Server 2003
8 3 (0.51%) IIS
9 2 (0.34%) CMS
10 1 (0.17%) JBoss
Applications
1 265 (44.99%) MS Office
2 124 (21.05%) MS Excel
3 16 (2.72%) MS PowerPoint
4 5 (0.85%) MS Visio
5 2 (0.34%) MS Project
6 1 (0.17%) Adobe Creative Suite
Business Applications
1 1 (0.17%) Dynamics CRM
1 1 (0.17%) Remedy ITSM
Cloud Services
1 9 (1.53%) Google Apps
2 8 (1.36%) Office 365
3 2 (0.34%) Cloud Computing
3 2 (0.34%) SaaS
4 1 (0.17%) Google Analytics
4 1 (0.17%) Microsoft Azure
Communications & Networking
1 42 (7.13%) TCP/IP
2 31 (5.26%) LAN
3 29 (4.92%) WAN
3 29 (4.92%) Internet
4 26 (4.41%) DHCP
5 25 (4.24%) DNS
6 12 (2.04%) VPN
7 9 (1.53%) Wireless
8 6 (1.02%) IP Telephony
9 4 (0.68%) VoIP
9 4 (0.68%) Cisco IPT
10 3 (0.51%) Firewall
10 3 (0.51%) Wi-Fi
10 3 (0.51%) SMS
10 3 (0.51%) SSL
11 2 (0.34%) SMTP
11 2 (0.34%) Skype
11 2 (0.34%) WebEx
11 2 (0.34%) Intranet
12 1 (0.17%) NX-OS
Database & Business Intelligence
1 8 (1.36%) SQL Server
2 2 (0.34%) SQL Server Reporting Services
2 2 (0.34%) SQL Server 2008
2 2 (0.34%) Oracle Database
3 1 (0.17%) SQL Server 2005
Development Applications
1 7 (1.19%) Visual Studio
1 7 (1.19%) Subversion
2 1 (0.17%) JIRA
2 1 (0.17%) SQL Server Management Studio (SSMS)
General
1 25 (4.24%) Finance
2 20 (3.40%) Retail
3 14 (2.38%) Legal
4 13 (2.21%) Telecoms
5 10 (1.70%) German Language
6 8 (1.36%) Banking
7 7 (1.19%) Investment Banking
8 6 (1.02%) Marketing
8 6 (1.02%) Law
9 5 (0.85%) Advertising
9 5 (0.85%) Games
9 5 (0.85%) French Language
10 4 (0.68%) Spanish Language
11 2 (0.34%) Local Government
11 2 (0.34%) Manufacturing
11 2 (0.34%) Pharmaceutical
12 1 (0.17%) Back Office
12 1 (0.17%) Electronics
12 1 (0.17%) Publishing
12 1 (0.17%) Dutch Language
Libraries, Frameworks & Software Standards
1 8 (1.36%) .NET
2 7 (1.19%) ASP.NET
2 7 (1.19%) XML
2 7 (1.19%) HTML
3 1 (0.17%) EDI
3 1 (0.17%) XMPP
3 1 (0.17%) WCF
3 1 (0.17%) ASP.NET Web API
Miscellaneous
1 40 (6.79%) Analytical Skills
2 29 (4.92%) Blackberry
3 19 (3.23%) NHS
4 11 (1.87%) Management Information System
5 10 (1.70%) iPhone
6 9 (1.53%) Mathematics
6 9 (1.53%) PDA
7 8 (1.36%) Enterprise Software
8 7 (1.19%) Video Conferencing
8 7 (1.19%) Device Driver
9 6 (1.02%) EPoS
10 5 (0.85%) Mobile Computing
11 3 (0.51%) Computer Science
11 3 (0.51%) Fat Client
11 3 (0.51%) iPad
11 3 (0.51%) Thin Client
12 2 (0.34%) E-Learning
12 2 (0.34%) VLE
12 2 (0.34%) BYOD
13 1 (0.17%) Private Cloud
Operating Systems
1 375 (63.67%) Windows
2 176 (29.88%) Windows 7
3 150 (25.47%) Windows XP
4 32 (5.43%) Windows Server 2008
5 31 (5.26%) Windows 8
6 25 (4.24%) Windows Server 2003
7 20 (3.40%) Windows Server 2012
8 19 (3.23%) Android
9 16 (2.72%) Windows 2000 Server
9 16 (2.72%) Linux
10 13 (2.21%) Windows Vista
11 8 (1.36%) Apple iOS
12 6 (1.02%) Mac OS
12 6 (1.02%) Mac OS X
13 5 (0.85%) UNIX
14 2 (0.34%) Windows 2000
14 2 (0.34%) AIX
14 2 (0.34%) BlackBerry OS
15 1 (0.17%) Windows Phone
15 1 (0.17%) HPUX
Processes & Methodologies
1 213 (36.16%) ITIL
2 70 (11.88%) Incident Management
3 45 (7.64%) Service Management
4 19 (3.23%) Service Delivery
5 15 (2.55%) ITSM
6 11 (1.87%) Time Management
7 10 (1.70%) Project Management
7 10 (1.70%) CRM
8 9 (1.53%) Configuration Management
8 9 (1.53%) Knowledge Management
9 8 (1.36%) Agile Software Development
9 8 (1.36%) Asset Management
10 7 (1.19%) Problem Management
10 7 (1.19%) Waterfall
11 6 (1.02%) ITIL V3
11 6 (1.02%) Root Cause Analysis
11 6 (1.02%) Stakeholder Engagement
12 5 (0.85%) Change Management
12 5 (0.85%) Information Security
12 5 (0.85%) Software Deployment
Programming Languages
1 21 (3.57%) SQL
2 7 (1.19%) T-SQL
2 7 (1.19%) C#
3 5 (0.85%) C
4 1 (0.17%) Java
4 1 (0.17%) JavaScript
4 1 (0.17%) VB
4 1 (0.17%) VB.NET
4 1 (0.17%) VBA
Qualifications
1 57 (9.68%) Security Cleared
2 37 (6.28%) SC Cleared
3 29 (4.92%) Microsoft Certification
4 25 (4.24%) MCP
4 25 (4.24%) ITIL Foundation Certificate
5 22 (3.74%) ITIL Certification
6 16 (2.72%) Cisco Certification
6 16 (2.72%) CCNA
7 12 (2.04%) MCSE
7 12 (2.04%) DV Cleared
8 9 (1.53%) MCSA
9 7 (1.19%) A+ Certification
9 7 (1.19%) MCITP
9 7 (1.19%) Degree
10 3 (0.51%) MCTS
11 2 (0.34%) PRINCE2 Practitioner
12 1 (0.17%) PMP
12 1 (0.17%) PMI Certification
12 1 (0.17%) Network+ Certification
12 1 (0.17%) CCDA
Quality Assurance & Compliance
1 72 (12.22%) SLA
2 3 (0.51%) Sarbanes-Oxley
2 3 (0.51%) Dodd-Frank
3 2 (0.34%) ISO/IEC 20000
4 1 (0.17%) QA
System Software
1 288 (48.90%) Active Directory
2 11 (1.87%) XenApp
3 7 (1.19%) VMware Infrastructure
4 2 (0.34%) Hyper-V
4 2 (0.34%) Terminal Services
5 1 (0.17%) ISA Server
5 1 (0.17%) Terminal Server
5 1 (0.17%) VMware ESXi
5 1 (0.17%) BitLocker
Systems Management
1 6 (1.02%) OVSD
2 5 (0.85%) SCCM
3 4 (0.68%) Backup Exec
4 2 (0.34%) DameWare
4 2 (0.34%) OpenView
4 2 (0.34%) Tivoli
4 2 (0.34%) Systems Management Server (SMS)
5 1 (0.17%) Norton AntiVirus
5 1 (0.17%) ServiceCenter
5 1 (0.17%) NetVault Backup
Vendors
1 244 (41.43%) Microsoft
2 77 (13.07%) Citrix
3 46 (7.81%) Cisco
4 34 (5.77%) HP
5 26 (4.41%) VMware
6 25 (4.24%) Remedy
7 22 (3.74%) Lotus
8 21 (3.57%) McAfee
9 17 (2.89%) Apple
9 17 (2.89%) Adobe
9 17 (2.89%) Symantec
10 13 (2.21%) Google
11 11 (1.87%) ServiceNow
12 10 (1.70%) LANDesk
13 9 (1.53%) Dell
14 6 (1.02%) Sun
14 6 (1.02%) Oracle
15 3 (0.51%) SAP
15 3 (0.51%) Salesforce.com
15 3 (0.51%) Wyse
Milton Keynes, Buckinghamshire
Hays Talent Solutions
Rate: £9.00 - £11.00 per hour
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £130 - £148 per day
Posted: 2 days ago
Southampton, Hampshire
Connectus
Rate: £13.5 per hour
Posted: 3 days ago
London
E-synergy Solutions
Rate: £150 - £250 per day
Posted: 3 days ago
London
Connectus
Rate: £9.15 - £11.75 per hour
Posted: 3 days ago
Slough, Berkshire
CPS Group UK
Rate: £100 - 140 per day
Posted: 3 days ago
Kidlington, Oxfordshire
Reed Technology
Rate: £14 per hour
Posted: 3 days ago
Lincoln, Lincolnshire
CHM Recruit
Rate: Dependent on experience
Posted: 3 days ago
West Yorkshire
Connectus
Rate: £8.5 - £10.35 per hour
Posted: 3 days ago
Ashford, Kent
TEKsystems
Rate: £120 - £130 per day
Posted: 4 days ago
Cranbrook, Kent
TEKsystems
Rate: £100 - £120 per day
Posted: 4 days ago
City, London
Eligo Recruitment Ltd
Rate: £90 - £100 per day + Full Benefits Package
Posted: 4 days ago
Bromley, Kent
Hays Finance Technology
Rate: £100.00 - £120.00 per annum
Posted: 4 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £9.63 - £11.25 per hour
Posted: 4 days ago
London
Marcus Donald People
Rate: £12 - £15 per annum
Posted: 5 days ago
London
Montash
Rate: £160 - £180 per day + Negotiable
Posted: 6 days ago
Wetherby
Bluefire Consulting
Rate: £13 - £14 per hour
Posted: 17 days ago
Wetherby
Bluefire Consulting
Rate: £13 - £14 per hour
Posted: 17 days ago
Slough
Nigel Frank International Limited - Newcastle
Rate: £60 - £120 per day
Posted: 17 days ago
Bradford
Amoria Bond - UK
Posted: 18 days ago