The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 316 277 304
Rank change year-on-year
-39 +27
Contract jobs requiring a 1st Line Support 291 314 226
As % of all contract IT jobs located in England 0.59% 0.66% 0.54%
As % of the Job Titles category 0.64% 0.71% 0.58%
Number of daily rates quoted 92 97 45
Average daily rate
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of your Daily Rate
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£125 £105 £110
Average daily rate % change year-on-year
+19.04% -4.54%
90% offered a daily rate of more than £81 £70 £87
10% offered a daily rate of more than £190 £157 £163
UK excluding London average daily rate £125 £100 £105
% change year-on-year
+25.00% -4.76%
Number of hourly rates quoted 128 131 110
Average hourly rate £12.00 £11.50 £11.50
Average hourly rate % change year-on-year
+4.34% -
90% offered a hourly rate of more than £9.50 £9.50 £9.00
10% offered a hourly rate of more than £17.00 £17.50 £14.00
UK excluding London average hourly rate £12.00 £11.00 £11.30
% change year-on-year
+9.09% -2.65%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45333 44161 38662
As % of all contract IT jobs located in England 92.44% 92.46% 92.97%
Number of daily rates quoted 27997 26983 22727
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1804 1877 2051
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.83 £17.00 £17.15
% change year-on-year
-1.02% -0.87%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 30 March 2015.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 30 March 2015.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -23 86 £125 +8.69% 29
London -23 53 £148 +22.91% 19
East of England +34 46 £126 +26.25% 5
West Midlands +2 26 £313 +103.25% 8
East Midlands -17 25 £81 +15.71% 5
Yorkshire -12 24 £87 -12.62% 5
North West -27 22 £148 +78.78% 5
South West -9 8 £150 - 5
North East +2 1 - - 1
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 30 March 2015, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 406 (64.24%) Windows
2 289 (45.73%) MS Office
3 288 (45.57%) Active Directory
4 277 (43.83%) Microsoft
5 220 (34.81%) ITIL
6 183 (28.96%) Windows 7
7 158 (25.00%) MS Excel
8 144 (22.78%) Windows XP
9 84 (13.29%) MS Exchange
9 84 (13.29%) Citrix
10 76 (12.03%) Security Cleared
11 66 (10.44%) SLA
12 58 (9.18%) SC Cleared
13 56 (8.86%) Service Management
14 54 (8.54%) Incident Management
15 51 (8.07%) Analytical Skills
16 49 (7.75%) Cisco
17 44 (6.96%) Microsoft Certification
18 43 (6.80%) LAN
19 42 (6.65%) MCP
19 42 (6.65%) Windows Server 2008
20 40 (6.33%) WAN
21 38 (6.01%) Windows 8
22 36 (5.70%) HP
22 36 (5.70%) Blackberry
23 34 (5.38%) ITIL Foundation Certificate
24 33 (5.22%) Windows Vista
25 32 (5.06%) ITSM
25 32 (5.06%) Management Information System
26 30 (4.75%) Finance

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 30 March 2015, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 84 (13.29%) MS Exchange
2 27 (4.27%) SharePoint
3 26 (4.11%) IBM Notes
4 17 (2.69%) Exchange Server 2003
4 17 (2.69%) Exchange Server 2010
5 8 (1.27%) Blackberry Enterprise Server
6 7 (1.11%) Exchange Server 2007
7 6 (0.95%) Lync
8 3 (0.47%) IIS
9 1 (0.16%) CICS
9 1 (0.16%) SharePoint 2010
9 1 (0.16%) CMS
Applications
1 289 (45.73%) MS Office
2 158 (25.00%) MS Excel
3 20 (3.16%) MS PowerPoint
4 4 (0.63%) Spreadsheet
5 1 (0.16%) MS Visio
5 1 (0.16%) Acrobat
Business Applications
1 1 (0.16%) Dynamics NAV
1 1 (0.16%) Dynamics CRM
1 1 (0.16%) Remedy ITSM
Cloud Services
1 6 (0.95%) Office 365
2 5 (0.79%) Google Apps
3 3 (0.47%) SaaS
4 2 (0.32%) Cloud Computing
5 1 (0.16%) Microsoft Azure
Communications & Networking
1 43 (6.80%) LAN
2 40 (6.33%) WAN
3 30 (4.75%) Internet
4 25 (3.96%) Wireless
4 25 (3.96%) TCP/IP
5 22 (3.48%) DHCP
6 20 (3.16%) DNS
7 19 (3.01%) VPN
8 13 (2.06%) VoIP
9 8 (1.27%) FTP
10 7 (1.11%) Cisco IPT
11 6 (0.95%) IP Telephony
12 4 (0.63%) Wi-Fi
13 3 (0.47%) Intranet
14 2 (0.32%) Firewall
14 2 (0.32%) Structured Cabling
14 2 (0.32%) SAN
14 2 (0.32%) SMTP
15 1 (0.16%) WLAN
15 1 (0.16%) SMS
Database & Business Intelligence
1 6 (0.95%) SQL Server
2 3 (0.47%) Oracle Database
3 2 (0.32%) SQL Server 2008
4 1 (0.16%) Crystal Reports
4 1 (0.16%) SQL Server 2000
4 1 (0.16%) SQL Server Reporting Services
4 1 (0.16%) SQL Server 2005
Development Applications
1 3 (0.47%) Visual Studio
1 3 (0.47%) Subversion
General
1 30 (4.75%) Finance
2 14 (2.22%) Telecoms
3 10 (1.58%) Retail
4 8 (1.27%) French Language
4 8 (1.27%) German Language
5 6 (0.95%) Banking
5 6 (0.95%) Legal
6 5 (0.79%) Marketing
7 4 (0.63%) Spanish Language
7 4 (0.63%) Investment Banking
7 4 (0.63%) Manufacturing
7 4 (0.63%) Advertising
8 3 (0.47%) Pharmaceutical
9 2 (0.32%) Law
9 2 (0.32%) Multimedia
10 1 (0.16%) Billing
10 1 (0.16%) Korean Language
10 1 (0.16%) Portuguese Language
10 1 (0.16%) Back Office
10 1 (0.16%) Electronics
Libraries, Frameworks & Software Standards
1 4 (0.63%) .NET
1 4 (0.63%) ASP.NET
2 3 (0.47%) XML
3 2 (0.32%) XMPP
3 2 (0.32%) LINQ
3 2 (0.32%) HTML
4 1 (0.16%) ASP.NET Web API
4 1 (0.16%) WCF
4 1 (0.16%) Flash
4 1 (0.16%) EDI
Miscellaneous
1 51 (8.07%) Analytical Skills
2 36 (5.70%) Blackberry
3 32 (5.06%) Management Information System
4 18 (2.85%) NHS
5 10 (1.58%) PDA
6 9 (1.42%) Fat Client
6 9 (1.42%) Thin Client
7 8 (1.27%) Smartcard
7 8 (1.27%) Smartphone
8 7 (1.11%) Video Conferencing
8 7 (1.11%) Enterprise Software
9 6 (0.95%) iPad
9 6 (0.95%) Mobile Computing
10 5 (0.79%) iPhone
11 4 (0.63%) Computer Science
12 3 (0.47%) Mathematics
13 2 (0.32%) EPoS
13 2 (0.32%) Device Driver
14 1 (0.16%) Handset
14 1 (0.16%) SecurID
Operating Systems
1 406 (64.24%) Windows
2 183 (28.96%) Windows 7
3 144 (22.78%) Windows XP
4 42 (6.65%) Windows Server 2008
5 38 (6.01%) Windows 8
6 33 (5.22%) Windows Vista
7 28 (4.43%) Windows Server 2003
8 13 (2.06%) Windows 2000 Server
9 9 (1.42%) UNIX
10 8 (1.27%) Linux
11 7 (1.11%) Windows Server 2012
12 6 (0.95%) Android
13 5 (0.79%) Mac OS X
14 4 (0.63%) Mac OS
15 3 (0.47%) Apple iOS
15 3 (0.47%) Windows 2000
15 3 (0.47%) Windows NT
15 3 (0.47%) AIX
16 2 (0.32%) Solaris
17 1 (0.16%) HPUX
Processes & Methodologies
1 220 (34.81%) ITIL
2 56 (8.86%) Service Management
3 54 (8.54%) Incident Management
4 32 (5.06%) ITSM
5 25 (3.96%) Service Delivery
6 10 (1.58%) CRM
7 9 (1.42%) Time Management
8 7 (1.11%) Problem Management
9 6 (0.95%) Asset Management
10 5 (0.79%) Knowledge Management
10 5 (0.79%) Migration
10 5 (0.79%) Software Deployment
11 4 (0.63%) Continuous Improvement
11 4 (0.63%) Stakeholder Management
11 4 (0.63%) CAD
11 4 (0.63%) ERP
11 4 (0.63%) Change Management
12 3 (0.47%) Configuration Management
12 3 (0.47%) Project Management
12 3 (0.47%) Agile Software Development
Programming Languages
1 21 (3.32%) C
2 15 (2.37%) SQL
3 4 (0.63%) C#
4 3 (0.47%) T-SQL
5 1 (0.16%) VBScript
5 1 (0.16%) VB
Qualifications
1 76 (12.03%) Security Cleared
2 58 (9.18%) SC Cleared
3 44 (6.96%) Microsoft Certification
4 42 (6.65%) MCP
5 34 (5.38%) ITIL Foundation Certificate
6 21 (3.32%) MCSE
7 17 (2.69%) A+ Certification
7 17 (2.69%) ITIL Certification
8 11 (1.74%) Degree
9 9 (1.42%) MCITP
10 8 (1.27%) Cisco Certification
10 8 (1.27%) CCNA
10 8 (1.27%) MCDST
11 6 (0.95%) DV Cleared
12 4 (0.63%) MCSA
13 3 (0.47%) MCTS
14 2 (0.32%) BC Cleared
15 1 (0.16%) CCDA
15 1 (0.16%) CCNP
15 1 (0.16%) Network+ Certification
Quality Assurance & Compliance
1 66 (10.44%) SLA
2 6 (0.95%) Sarbanes-Oxley
2 6 (0.95%) Dodd-Frank
3 3 (0.47%) ISO/IEC 20000
4 1 (0.16%) QA
System Software
1 288 (45.57%) Active Directory
2 5 (0.79%) XenApp
3 4 (0.63%) Terminal Services
3 4 (0.63%) VMware Infrastructure
4 1 (0.16%) Hyper-V
4 1 (0.16%) Firmware
4 1 (0.16%) VMware ESXi
Systems Management
1 16 (2.53%) Backup Exec
2 11 (1.74%) OVSD
3 8 (1.27%) SCCM
4 4 (0.63%) Systems Management Server (SMS)
5 3 (0.47%) SCSM
5 3 (0.47%) OpenView
5 3 (0.47%) Tivoli
6 1 (0.16%) OpenView Configuration Management
6 1 (0.16%) Norton AntiVirus
6 1 (0.16%) DameWare
6 1 (0.16%) WSUS
6 1 (0.16%) BMC Marimba
6 1 (0.16%) ServiceCenter
Vendors
1 277 (43.83%) Microsoft
2 84 (13.29%) Citrix
3 49 (7.75%) Cisco
4 36 (5.70%) HP
5 30 (4.75%) Remedy
6 25 (3.96%) Lotus
7 16 (2.53%) McAfee
7 16 (2.53%) Bloomberg
7 16 (2.53%) Symantec
8 15 (2.37%) Adobe
9 13 (2.06%) Sun
9 13 (2.06%) Reuters
10 12 (1.90%) VMware
11 10 (1.58%) Apple
12 8 (1.27%) Oracle
12 8 (1.27%) Google
12 8 (1.27%) CQG
13 5 (0.79%) SAP
13 5 (0.79%) Dell
14 4 (0.63%) Mitel
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Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 10 hours ago
Surrey
Think IT Recruitment
Rate: £100 - £120 per day
Posted: 12 hours ago
Milton Keynes, Buckinghamshire
Hays Talent Solutions
Posted: Yesterday
East Sussex
ARC IT Recruitment Ltd
Posted: 3 days ago
Leeds
Hays IT - Uk Posting account
Rate: £10.00 - £13.71 per hour
Posted: 3 days ago
Reading, Berkshire
Roc Search
Rate: Market Rate
Posted: 3 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £9.63 - £11.25 per hour
Posted: 3 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Posted: 4 days ago
Suffolk
Cooper Lomaz Recruitment Ltd
Rate: £100 per day
Posted: 4 days ago
Southampton, Hampshire
Connectus
Rate: £10.25 - £13.25 per hour
Posted: 5 days ago
Liverpool
Hays IT - Uk Posting account
Rate: £12.53 per hour
Posted: 6 days ago
Brighton, East Sussex
Opus Recruitment Solutions Ltd
Rate: £120 - £160 per annum
Posted: 6 days ago
Bath, Avon
Sanderson
Rate: £15 - £19 per hour
Posted: 6 days ago
Northamptonshire
Global Technology Solutions Ltd
Rate: £18.50 - £19.50 per hour
Posted: 6 days ago
Slough, Berkshire
Roc Search
Rate: Market Rate
Posted: 6 days ago
Cornwall
Computer Futures
Rate: £10 - £12 per hour + competitive
Posted: 7 days ago
Brighton
Interquest - Korus Group - Brighton
Rate: £100 per day
Posted: 12 days ago