The statistics below represent IT contracts advertised across the England region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
First Line Support
Rank 356 332 291
Rank change year-on-year
-24 -41
Contract jobs requiring a 1st Line Support 253 315 373
As % of all contract IT jobs located in England 0.55% 0.62% 0.72%
As % of the Job Titles category 0.58% 0.66% 0.77%
Number of daily rates quoted 95 105 117
Median daily rate £115 £125 £128
Median daily rate % change year-on-year
-8.00% -1.96%
90% offered a daily rate of more than £100 £85 £85
10% offered a daily rate of more than £178 £190 £175
UK excluding London median daily rate £110 £120 £110
% change year-on-year
-8.33% +9.09%
Number of hourly rates quoted 94 124 184
Median hourly rate £12.41 £12.00 £11.50
Median hourly rate % change year-on-year
+3.43% +4.34%
90% offered a hourly rate of more than £9.81 £9.47 £9.00
10% offered a hourly rate of more than £16.00 £17.77 £15.00
UK excluding London median hourly rate £12.45 £12.00 £11.50
% change year-on-year
+3.75% +4.34%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
43501 47980 48241
As % of all contract IT jobs located in England 94.51% 94.93% 93.51%
Number of daily rates quoted 28710 31023 31043
Median daily rate £425 £423 £400
Median daily rate % change year-on-year
+0.59% +5.62%
90% offered a daily rate of more than £250 £263 £225
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1512 1886 2016
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £43.50 £43.50 £37.50
UK excluding London median hourly rate £16.50 £17.00 £16.00
% change year-on-year
-2.94% +6.25%

1st Line Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 8 December 2016.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 8 December 2016.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +44 75 £120 +14.28% 16
London -24 68 £135 -10.00% 6
East of England -9 25 £110 +15.78% 7
South West +13 22 £110 -26.66%
Yorkshire -1 21 £125 +4.16% 9
West Midlands -12 15 £108 -41.09% 6
North West -7 10 £110 -12.00% 5
North East -26 9 - - 1
East Midlands -12 8 £111 -7.50% 1
1st Line Support
UK

1st Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 8 December 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support in the job title.

1 274 (57.32%) Windows
2 215 (44.98%) Active Directory
3 163 (34.10%) MS Office
4 160 (33.47%) Microsoft
5 133 (27.82%) Windows 7
6 101 (21.13%) ITIL
7 74 (15.48%) MS Excel
8 51 (10.67%) SLA
9 40 (8.37%) Citrix
10 37 (7.74%) Service Management
11 35 (7.32%) Windows XP
12 30 (6.28%) Windows 8
12 30 (6.28%) VMware
13 29 (6.07%) Windows 10
13 29 (6.07%) Windows Server
14 27 (5.65%) Incident Management
14 27 (5.65%) MS Exchange
14 27 (5.65%) TCP/IP
15 25 (5.23%) Security Cleared
16 24 (5.02%) Service Delivery
17 22 (4.60%) Cisco
17 22 (4.60%) VMware Infrastructure
17 22 (4.60%) Office 365
18 20 (4.18%) ServiceNow
19 19 (3.97%) Apple
19 19 (3.97%) Android
20 18 (3.77%) SC Cleared
20 18 (3.77%) Finance
20 18 (3.77%) VPN
21 16 (3.35%) LAN

1st Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (5.65%) MS Exchange
2 11 (2.30%) Exchange Server 2010
3 10 (2.09%) IBM Notes
4 5 (1.05%) SharePoint
5 4 (0.84%) Exchange Server 2007
5 4 (0.84%) Skype for Business
6 3 (0.63%) BizTalk Server
6 3 (0.63%) Blackberry Enterprise Server
6 3 (0.63%) Exchange Server 2013
6 3 (0.63%) Moodle
7 2 (0.42%) IIS
8 1 (0.21%) Exchange Server 2003
8 1 (0.21%) JBoss
8 1 (0.21%) SAS
Applications
1 163 (34.10%) MS Office
2 74 (15.48%) MS Excel
3 10 (2.09%) MS PowerPoint
4 6 (1.26%) Spreadsheet
5 1 (0.21%) Adobe Illustrator
5 1 (0.21%) InDesign
5 1 (0.21%) MS Visio
5 1 (0.21%) SOLIDWORKS
Business Applications
1 2 (0.42%) Remedy ITSM
2 1 (0.21%) Dynamics NAV
Cloud Services
1 22 (4.60%) Office 365
2 8 (1.67%) Google Drive
3 7 (1.46%) Microsoft Azure
4 6 (1.26%) G Suite
5 1 (0.21%) Adobe Creative Cloud
5 1 (0.21%) Google Play
5 1 (0.21%) Mimecast
5 1 (0.21%) SaaS
Communications & Networking
1 27 (5.65%) TCP/IP
2 18 (3.77%) VPN
3 16 (3.35%) LAN
4 14 (2.93%) Internet
5 13 (2.72%) Firewall
6 12 (2.51%) VoIP
6 12 (2.51%) WAN
7 8 (1.67%) DNS
7 8 (1.67%) Remote Desktop
7 8 (1.67%) Wireless
8 6 (1.26%) DHCP
8 6 (1.26%) Skype
9 5 (1.05%) Wi-Fi
10 3 (0.63%) IPv4
11 2 (0.42%) BGP
11 2 (0.42%) ICMP
11 2 (0.42%) IPv6
11 2 (0.42%) MPLS
11 2 (0.42%) OSPF
11 2 (0.42%) RSVP
Database & Business Intelligence
1 4 (0.84%) SQL Server
2 3 (0.63%) RDBMS
2 3 (0.63%) Relational Database
3 2 (0.42%) Oracle Database
4 1 (0.21%) Oracle Reports
4 1 (0.21%) SQL Server 2000
4 1 (0.21%) SQL Server 2005
4 1 (0.21%) SQL Server 2008
Development Applications
1 6 (1.26%) JIRA
2 2 (0.42%) SQL Server Management Studio (SSMS)
3 1 (0.21%) ClearCase
General
1 18 (3.77%) Finance
2 16 (3.35%) Law
2 16 (3.35%) Retail
3 11 (2.30%) Telecoms
4 7 (1.46%) German Language
4 7 (1.46%) Legal
5 4 (0.84%) Banking
6 3 (0.63%) Advertising
6 3 (0.63%) Dutch Language
6 3 (0.63%) Financial Institution
7 2 (0.42%) Electronics
7 2 (0.42%) French Language
7 2 (0.42%) Japanese Language
7 2 (0.42%) Marketing
7 2 (0.42%) Spanish Language
8 1 (0.21%) Investment Banking
8 1 (0.21%) Manufacturing
8 1 (0.21%) Military
8 1 (0.21%) Pharmaceutical
8 1 (0.21%) Polish Language
Libraries, Frameworks & Software Standards
1 3 (0.63%) X-Windows
2 2 (0.42%) HTML
2 2 (0.42%) Middleware
3 1 (0.21%) Doctrine
Miscellaneous
1 16 (3.35%) Smartphone
2 13 (2.72%) Analytical Skills
3 12 (2.51%) Blackberry
3 12 (2.51%) EPoS
4 11 (2.30%) iPhone
5 10 (2.09%) Computer Science
6 9 (1.88%) NHS
7 7 (1.46%) Fat Client
7 7 (1.46%) Thin Client
8 6 (1.26%) iPad
8 6 (1.26%) Video Conferencing
9 5 (1.05%) Management Information System
10 3 (0.63%) e-Learning
10 3 (0.63%) IPTV
11 2 (0.42%) Client/Server
11 2 (0.42%) Mobile App
11 2 (0.42%) Over-the-Top Content
11 2 (0.42%) STB
11 2 (0.42%) Video on Demand
12 1 (0.21%) Foreign Exchange (FX)
Operating Systems
1 274 (57.32%) Windows
2 133 (27.82%) Windows 7
3 35 (7.32%) Windows XP
4 30 (6.28%) Windows 8
5 29 (6.07%) Windows 10
5 29 (6.07%) Windows Server
6 19 (3.97%) Android
7 16 (3.35%) Windows Server 2008
8 13 (2.72%) Apple iOS
9 11 (2.30%) Mac OS X
10 9 (1.88%) Linux
10 9 (1.88%) Windows Vista
11 7 (1.46%) Windows Server 2012
12 6 (1.26%) Windows 2000
13 5 (1.05%) Windows Server 2003
14 4 (0.84%) Mac OS
14 4 (0.84%) Unix
15 1 (0.21%) AIX
15 1 (0.21%) Ubuntu
15 1 (0.21%) Windows Mobile
Processes & Methodologies
1 101 (21.13%) ITIL
2 37 (7.74%) Service Management
3 27 (5.65%) Incident Management
4 24 (5.02%) Service Delivery
5 14 (2.93%) Time Management
6 11 (2.30%) Problem Management
7 9 (1.88%) ITSM
8 8 (1.67%) Asset Management
9 7 (1.46%) Email Management
9 7 (1.46%) Network Management
10 5 (1.05%) Knowledge Management
10 5 (1.05%) Ticket Management
11 4 (0.84%) High Availability
11 4 (0.84%) ITIL V3
12 3 (0.63%) Change Management
12 3 (0.63%) CRM
12 3 (0.63%) ERP
12 3 (0.63%) Network Monitoring
12 3 (0.63%) Workflow
13 2 (0.42%) Information Security
Programming Languages
1 8 (1.67%) SQL
2 3 (0.63%) Java
3 2 (0.42%) C
3 2 (0.42%) PowerShell
3 2 (0.42%) T-SQL
4 1 (0.21%) JavaScript
4 1 (0.21%) PHP
Qualifications
1 25 (5.23%) Security Cleared
2 18 (3.77%) SC Cleared
3 12 (2.51%) Degree
4 11 (2.30%) Microsoft Certification
5 10 (2.09%) ITIL Certification
6 9 (1.88%) DBS Check
7 7 (1.46%) ITIL Foundation Certificate
8 6 (1.26%) CCNA
8 6 (1.26%) Cisco Certification
8 6 (1.26%) CTC Cleared
8 6 (1.26%) MCP
9 5 (1.05%) MOS
10 4 (0.84%) BPSS Clearance
10 4 (0.84%) DV Cleared
11 3 (0.63%) CCIP
11 3 (0.63%) CCNP
11 3 (0.63%) MCITP
12 2 (0.42%) A+ Certification
12 2 (0.42%) JNCIA
12 2 (0.42%) MCTS
Quality Assurance & Compliance
1 51 (10.67%) SLA
2 2 (0.42%) Disclosure Scotland
System Software
1 215 (44.98%) Active Directory
2 22 (4.60%) VMware Infrastructure
3 3 (0.63%) Terminal Services
4 1 (0.21%) Hyper-V
4 1 (0.21%) NFS
4 1 (0.21%) Virtual Machines
4 1 (0.21%) Virtual Servers
4 1 (0.21%) VMware ESX
4 1 (0.21%) XenApp
Systems Management
1 9 (1.88%) SCCM
2 3 (0.63%) DameWare
3 2 (0.42%) AirWatch
3 2 (0.42%) Nagios
4 1 (0.21%) Backup Exec
4 1 (0.21%) BladeLogic
4 1 (0.21%) Cisco CUCM
4 1 (0.21%) Cisco Prime
4 1 (0.21%) Forefront Identity Manager
4 1 (0.21%) OpenView Configuration Management
4 1 (0.21%) OVSD
4 1 (0.21%) SCSM
4 1 (0.21%) ServiceCenter
4 1 (0.21%) ZENworks
Vendors
1 160 (33.47%) Microsoft
2 40 (8.37%) Citrix
3 30 (6.28%) VMware
4 22 (4.60%) Cisco
5 20 (4.18%) ServiceNow
6 19 (3.97%) Apple
7 15 (3.14%) Google
8 12 (2.51%) HP
9 11 (2.30%) Remedy
10 10 (2.09%) Lotus
11 9 (1.88%) LANDesk
12 8 (1.67%) Mitel
12 8 (1.67%) SAP
13 7 (1.46%) Avaya
14 5 (1.05%) Bomgar
15 4 (0.84%) Juniper
15 4 (0.84%) SolarWinds
16 3 (0.63%) Dell
16 3 (0.63%) Oracle
16 3 (0.63%) Sitecore
Worthing, West Sussex
Reed Technology
Rate: £11 - £15 per hour
Posted: 5 hours ago
Worthing, West Sussex
Reed Technology
Rate: £13 per hour
Posted: 5 hours ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Rate: £8.50 per hour
Posted: Yesterday
Guildford, Surrey
Opus Recruitment Solutions Ltd
Rate: Market Rate
Posted: 2 days ago
Peterborough, Cambridgeshire
Interaction Recruitment PLC
Rate: £17500 - £19500
Posted: 3 days ago
Luton, Bedfordshire
Spring Technology
Rate: £10.00 - £14.00 per hour
Posted: 3 days ago
Leeds, West Yorkshire
The Bridge Ltd
Rate: From £120 to £125 per day
Posted: 7 days ago
Birmingham, West Midlands (County)
Senitor Associates
Rate: £9 - £13 per hour
Posted: 2 days ago
Birmingham
Hays Specialist Recruitment Ltd
Rate: £100.00 - £130.00 per day
Posted: 7 days ago
Stockport
Real Staffing
Rate: £12.00 - £15.00 per hour + competitive
Posted: 7 days ago
Portsmouth, Hampshire
Networkers
Rate: £10.25 - £13.25 per hour
Posted: 6 days ago
Leeds
Hays Specialist Recruitment
Rate: £10.00 - £12.75 per hour
Posted: 7 days ago