The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 298 302 301
Rank change year-on-year
+4 -1
Contract jobs requiring a 1st Line Support 332 294 312
As % of all contract IT jobs located in England 0.64% 0.61% 0.59%
As % of the Job Titles category 0.70% 0.66% 0.63%
Number of daily rates quoted 134 74 90
Average daily rate
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of your Daily Rate
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£120 £113 £115
Average daily rate % change year-on-year
+6.88% -2.17%
90% offered a daily rate of more than £86 £70 £99
10% offered a daily rate of more than £185 £165 £170
UK excluding London average daily rate £111 £88 £110
% change year-on-year
+27.14% -20.45%
Number of hourly rates quoted 152 153 140
Average hourly rate £11.50 £11.50 £12.48
Average hourly rate % change year-on-year
- -7.87%
90% offered a hourly rate of more than £9.50 £9.00 £9.50
10% offered a hourly rate of more than £17.00 £17.50 £16.00
UK excluding London average hourly rate £11.50 £11.50 £12.00
% change year-on-year
- -4.16%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47557 44759 49184
As % of all contract IT jobs located in England 91.01% 92.80% 92.98%
Number of daily rates quoted 29593 27372 28112
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £235 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 1907 1958 2441
Average hourly rate £16.50 £17.00 £19.00
Average hourly rate % change year-on-year
-2.94% -10.52%
90% offered a hourly rate of more than £10.50 £11.00 £11.25
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 19 September 2014.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 19 September 2014.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +35 97 £136 +9.00% 9
South East +35 91 £118 -21.66% 25
West Midlands -9 30 £90 -6.25% 1
North West -5 28 £105 -25.00% 13
East of England -21 26 £115 -4.16% 6
Yorkshire +4 21 £116 +5.68% 5
South West -52 18 £135 +68.75% 4
East Midlands -13 13 - - 4
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 475 (66.90%) Windows
2 310 (43.66%) Active Directory
3 299 (42.11%) MS Office
4 239 (33.66%) Microsoft
5 235 (33.10%) Windows 7
6 215 (30.28%) ITIL
7 199 (28.03%) MS Excel
8 193 (27.18%) Windows XP
9 111 (15.63%) Citrix
10 72 (10.14%) Finance
11 67 (9.44%) MS Exchange
11 67 (9.44%) SLA
12 55 (7.75%) Windows Server 2008
13 51 (7.18%) IBM Notes
13 51 (7.18%) Lotus
14 49 (6.90%) Security Cleared
15 45 (6.34%) Blackberry
16 43 (6.06%) SC Cleared
17 41 (5.77%) Microsoft Certification
18 39 (5.49%) Incident Management
19 38 (5.35%) Windows Server 2003
20 37 (5.21%) Service Management
21 34 (4.79%) Banking
22 31 (4.37%) Windows 8
23 30 (4.23%) Analytical Skills
24 29 (4.08%) TCP/IP
24 29 (4.08%) MCP
25 28 (3.94%) LAN
26 24 (3.38%) Remedy
26 24 (3.38%) Retail

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 67 (9.44%) MS Exchange
2 51 (7.18%) IBM Notes
3 18 (2.54%) Exchange Server 2010
4 15 (2.11%) Exchange Server 2003
5 12 (1.69%) Exchange Server 2007
6 11 (1.55%) Blackberry Enterprise Server
7 8 (1.13%) SharePoint
8 5 (0.70%) Lync
9 4 (0.56%) WorkSite
10 2 (0.28%) Lotus Domino
10 2 (0.28%) CMS
10 2 (0.28%) SharePoint 2010
11 1 (0.14%) Exchange Server 2013
11 1 (0.14%) Exchange Server 2000
Applications
1 299 (42.11%) MS Office
2 199 (28.03%) MS Excel
3 24 (3.38%) MS PowerPoint
4 3 (0.42%) Spreadsheet
4 3 (0.42%) MS Visio
Business Applications
1 4 (0.56%) Remedy ITSM
2 2 (0.28%) Dynamics CRM
3 1 (0.14%) Oracle Financials
Cloud Services
1 10 (1.41%) Office 365
2 1 (0.14%) Google Apps
2 1 (0.14%) SaaS
2 1 (0.14%) Cloud Computing
Communications & Networking
1 29 (4.08%) TCP/IP
2 28 (3.94%) LAN
3 23 (3.24%) WAN
4 22 (3.10%) VPN
5 17 (2.39%) Internet
6 12 (1.69%) VoIP
7 7 (0.99%) Wireless
7 7 (0.99%) Firewall
7 7 (0.99%) Intranet
8 5 (0.70%) DNS
9 4 (0.56%) DHCP
9 4 (0.56%) ADSL
10 3 (0.42%) Ethernet
11 2 (0.28%) SAN
11 2 (0.28%) Broadband
11 2 (0.28%) IP Telephony
12 1 (0.14%) Unified Communications
12 1 (0.14%) Cisco IPT
12 1 (0.14%) BIG-IP
12 1 (0.14%) Wi-Fi
Database & Business Intelligence
1 3 (0.42%) SQL Server
1 3 (0.42%) MS Access
2 1 (0.14%) Oracle Database
General
1 72 (10.14%) Finance
2 34 (4.79%) Banking
3 24 (3.38%) Retail
3 24 (3.38%) Legal
4 19 (2.68%) Telecoms
5 15 (2.11%) French Language
5 15 (2.11%) Investment Banking
6 14 (1.97%) Law
7 6 (0.85%) International Banking
8 5 (0.70%) Back Office
9 4 (0.56%) Manufacturing
9 4 (0.56%) Military
10 3 (0.42%) Dutch Language
11 2 (0.28%) German Language
11 2 (0.28%) Spanish Language
12 1 (0.14%) Mandarin Language
12 1 (0.14%) Cantonese Language
12 1 (0.14%) Advertising
12 1 (0.14%) Automotive
12 1 (0.14%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (0.42%) .NET
2 1 (0.14%) XHR
2 1 (0.14%) JSON
2 1 (0.14%) Application Packaging
Miscellaneous
1 45 (6.34%) Blackberry
2 30 (4.23%) Analytical Skills
3 17 (2.39%) NHS
4 12 (1.69%) iPhone
5 11 (1.55%) Management Information System
6 9 (1.27%) Fat Client
6 9 (1.27%) Thin Client
7 7 (0.99%) iPad
7 7 (0.99%) Video Conferencing
7 7 (0.99%) Handset
7 7 (0.99%) Client/Server
8 5 (0.70%) Mathematics
9 3 (0.42%) Smartphone
10 2 (0.28%) Computer Science
10 2 (0.28%) Informatics
10 2 (0.28%) FMCG
10 2 (0.28%) Social Media
10 2 (0.28%) User Experience
11 1 (0.14%) EqualLogic
11 1 (0.14%) HP StorageWorks
Operating Systems
1 475 (66.90%) Windows
2 235 (33.10%) Windows 7
3 193 (27.18%) Windows XP
4 55 (7.75%) Windows Server 2008
5 38 (5.35%) Windows Server 2003
6 31 (4.37%) Windows 8
7 16 (2.25%) UNIX
8 15 (2.11%) Windows Vista
9 10 (1.41%) Linux
9 10 (1.41%) Windows 2000
10 8 (1.13%) Android
11 7 (0.99%) Mac OS
12 6 (0.85%) Mac OS X
13 5 (0.70%) Solaris
14 4 (0.56%) Windows 2000 Server
14 4 (0.56%) Windows Server 2012
15 2 (0.28%) Red Hat Enterprise Linux
15 2 (0.28%) Apple iOS
16 1 (0.14%) NetWare
16 1 (0.14%) AIX
Processes & Methodologies
1 215 (30.28%) ITIL
2 39 (5.49%) Incident Management
3 37 (5.21%) Service Management
4 17 (2.39%) Service Delivery
5 13 (1.83%) Software Deployment
6 12 (1.69%) CRM
7 10 (1.41%) ITSM
8 9 (1.27%) Kalman Filter
8 9 (1.27%) Problem Management
9 7 (0.99%) ITIL V3
9 7 (0.99%) Change Management
10 6 (0.85%) Time Management
11 4 (0.56%) Migration
11 4 (0.56%) Mentoring
11 4 (0.56%) Coaching
11 4 (0.56%) Network Monitoring
12 3 (0.42%) Software Distribution
12 3 (0.42%) Root Cause Analysis
12 3 (0.42%) Network Management
12 3 (0.42%) Asset Management
Programming Languages
1 12 (1.69%) SQL
2 9 (1.27%) C
3 4 (0.56%) VBA
4 3 (0.42%) PowerShell
5 2 (0.28%) C#
6 1 (0.14%) C++
6 1 (0.14%) Python
Qualifications
1 49 (6.90%) Security Cleared
2 43 (6.06%) SC Cleared
3 41 (5.77%) Microsoft Certification
4 29 (4.08%) MCP
5 21 (2.96%) MCSE
6 18 (2.54%) Degree
7 17 (2.39%) DV Cleared
8 12 (1.69%) ITIL Certification
9 10 (1.41%) CCNA
9 10 (1.41%) Cisco Certification
10 8 (1.13%) MCSA
11 7 (0.99%) ITIL Foundation Certificate
12 6 (0.85%) A+ Certification
12 6 (0.85%) MCITP
13 5 (0.70%) MCTS
14 3 (0.42%) MOS
15 2 (0.28%) HNC
16 1 (0.14%) BC Cleared
16 1 (0.14%) NVQ Level 3
16 1 (0.14%) MCDST
Quality Assurance & Compliance
1 67 (9.44%) SLA
2 2 (0.28%) ISO/IEC 27001
3 1 (0.14%) ISO/IEC 20000
System Software
1 310 (43.66%) Active Directory
2 9 (1.27%) Terminal Services
3 8 (1.13%) VMware Infrastructure
3 8 (1.13%) XenApp
4 4 (0.56%) VMware ESXi
5 2 (0.28%) VMware ESX
5 2 (0.28%) vSphere
6 1 (0.14%) XenServer
6 1 (0.14%) VMware Workstation
6 1 (0.14%) Terminal Server
Systems Management
1 11 (1.55%) Backup Exec
2 6 (0.85%) Systems Management Server (SMS)
3 5 (0.70%) OpenView
4 4 (0.56%) SCCM
5 3 (0.42%) OVSD
6 2 (0.28%) Norton AntiVirus
6 2 (0.28%) NetBackup
6 2 (0.28%) WSUS
6 2 (0.28%) Symantec Enterprise Vault
7 1 (0.14%) Opsview
7 1 (0.14%) Cacti
7 1 (0.14%) DameWare
7 1 (0.14%) Tivoli
7 1 (0.14%) Nagios
7 1 (0.14%) ZENworks
Vendors
1 239 (33.66%) Microsoft
2 111 (15.63%) Citrix
3 51 (7.18%) Lotus
4 24 (3.38%) Remedy
5 22 (3.10%) Cisco
5 22 (3.10%) HP
6 18 (2.54%) VMware
7 13 (1.83%) Apple
8 9 (1.27%) Altiris
9 8 (1.13%) McAfee
10 7 (0.99%) Oracle
10 7 (0.99%) Symantec
11 6 (0.85%) Sophos
11 6 (0.85%) Dell
11 6 (0.85%) Adobe
11 6 (0.85%) Veeam
12 5 (0.70%) Reuters
12 5 (0.70%) Bloomberg
13 4 (0.56%) LANDesk
13 4 (0.56%) F5
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: 1 hour ago
Peterborough, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Rate: £13 - 16 per hour
Posted: Yesterday
South East London
LA International
Rate: £100 - £110 per day
Posted: Yesterday
South West London
Vantage Recruitment Solutions Ltd
Rate: £15 per hour
Posted: 2 days ago
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Rate: £8.00 - £12.00 per hour
Posted: 2 days ago
High Wycombe
Hays IT - Uk Posting account
Rate: £10 - £14 per hour + Chance to go perm
Posted: 2 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £8.63 - £11.25 per hour
Posted: 3 days ago
Oxford
Reed Technology - UK Posting Account
Rate: £13.00 - £13.70 per hour
Posted: 3 days ago
Luton
Orgtel
Rate: £125 - £150 per day
Posted: 3 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £110.00 - £120.00 per day
Posted: 6 days ago
Berkshire
Venn Group - UK
Rate: 8-10 Per Hour
Posted: 8 days ago
Halifax
Quantica Technology - London
Rate: £18000 - £20000 per annum + pro rata
Posted: 15 days ago
City of London
DP Connect
Rate: £150 - £250 per day
Posted: 16 days ago
Darlington
Hays IT - Uk Posting account
Rate: £7.00 - £15.00 per hour
Posted: 17 days ago
Newcastle upon Tyne
Hays IT - Uk Posting account
Rate: £8.00 - £9.74 per hour
Posted: 21 days ago
London
Opus Recruitment Solutions Ltd
Rate: £100 - £120 per day
Posted: 27 days ago
Hampshire
Venn Group - UK
Rate: 8-10 Per Hour Will lead to a permanent opportunity
Posted: 27 days ago
Warrington
Interquest - Korus Group - Brighton
Posted: 27 days ago