The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 260 304 329
Rank change year-on-year
+44 +25
Contract jobs requiring a 1st Line Support 358 263 253
As % of all contract IT jobs located in England 0.72% 0.56% 0.48%
As % of the Job Titles category 0.78% 0.61% 0.52%
Number of daily rates quoted 111 67 50
Average daily rate
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of your Daily Rate
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£120 £125 £126
Average daily rate % change year-on-year
-4.00% -0.99%
90% offered a daily rate of more than £85 £69 £99
10% offered a daily rate of more than £185 £217 £247
UK excluding London average daily rate £103 £120 £110
% change year-on-year
-14.58% +9.09%
Number of hourly rates quoted 177 128 118
Average hourly rate £11.50 £11.50 £12.00
Average hourly rate % change year-on-year
- -4.16%
90% offered a hourly rate of more than £9.00 £9.00 £9.42
10% offered a hourly rate of more than £17.00 £18.30 £17.00
UK excluding London average hourly rate £11.50 £11.00 £11.88
% change year-on-year
+4.54% -7.40%
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45701 43157 49006
As % of all contract IT jobs located in England 92.46% 92.65% 92.62%
Number of daily rates quoted 28204 25919 28009
Average daily rate £400 £400 £400
90% offered a daily rate of more than £225 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1841 1967 2542
Average hourly rate £16.50 £18.00 £20.00
Average hourly rate % change year-on-year
-8.33% -10.00%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.78 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
1st Line Support
UK

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 31 July 2014.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 31 July 2014.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +62 118 £150 +13.20% 18
South East +21 92 £115 -19.29% 20
West Midlands -4 43 £125 +13.63% 2
North West +7 29 £100 -28.57% 5
East of England -12 27 £90 -10.00% 6
Yorkshire +1 17 £123 -11.71% 8
East Midlands -1 14 £75 +11.11% 3
South West -24 12 £95 -40.62% 7
North East -22 5 - - 2
Midlands - - - -
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 31 July 2014, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 503 (68.90%) Windows
2 336 (46.03%) Active Directory
3 325 (44.52%) MS Office
4 256 (35.07%) Microsoft
5 244 (33.42%) Windows 7
6 237 (32.47%) Windows XP
7 214 (29.32%) ITIL
8 213 (29.18%) MS Excel
9 100 (13.70%) Citrix
10 78 (10.68%) SLA
11 77 (10.55%) Finance
12 70 (9.59%) MS Exchange
13 56 (7.67%) Blackberry
14 54 (7.40%) Windows Server 2008
15 52 (7.12%) Lotus
15 52 (7.12%) IBM Notes
16 44 (6.03%) Microsoft Certification
17 42 (5.75%) Banking
18 41 (5.62%) Security Cleared
19 39 (5.34%) TCP/IP
20 37 (5.07%) SC Cleared
21 36 (4.93%) Windows Server 2003
21 36 (4.93%) Remedy
22 32 (4.38%) Service Management
22 32 (4.38%) MCP
23 31 (4.25%) LAN
23 31 (4.25%) Exchange Server 2010
24 28 (3.84%) HP
24 28 (3.84%) VMware
25 27 (3.70%) Incident Management

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 31 July 2014, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 70 (9.59%) MS Exchange
2 52 (7.12%) IBM Notes
3 31 (4.25%) Exchange Server 2010
4 19 (2.60%) Blackberry Enterprise Server
5 15 (2.05%) Exchange Server 2007
6 14 (1.92%) Exchange Server 2003
7 11 (1.51%) SharePoint
8 5 (0.68%) Lync
9 3 (0.41%) WorkSite
10 2 (0.27%) SharePoint 2010
11 1 (0.14%) Exchange Server 2013
11 1 (0.14%) Lotus Domino
11 1 (0.14%) CMS
11 1 (0.14%) Exchange Server 2000
Applications
1 325 (44.52%) MS Office
2 213 (29.18%) MS Excel
3 25 (3.42%) MS PowerPoint
4 3 (0.41%) MS Visio
5 1 (0.14%) Spreadsheet
Business Applications
1 5 (0.68%) RMDS
2 4 (0.55%) Remedy ITSM
3 2 (0.27%) SalesLogix
3 2 (0.27%) Dynamics CRM
4 1 (0.14%) Oracle Financials
Cloud Services
1 13 (1.78%) Office 365
2 1 (0.14%) Cloud Computing
Communications & Networking
1 39 (5.34%) TCP/IP
2 31 (4.25%) LAN
3 26 (3.56%) WAN
4 25 (3.42%) VPN
5 18 (2.47%) Internet
6 11 (1.51%) DNS
7 10 (1.37%) Wireless
8 8 (1.10%) IP Telephony
9 7 (0.96%) DHCP
10 6 (0.82%) VoIP
10 6 (0.82%) Broadband
11 5 (0.68%) ADSL
11 5 (0.68%) Intranet
11 5 (0.68%) Firewall
12 4 (0.55%) FTP
12 4 (0.55%) SAN
13 3 (0.41%) Ethernet
14 1 (0.14%) Wi-Fi
14 1 (0.14%) 3G
14 1 (0.14%) 802.11
Database & Business Intelligence
1 3 (0.41%) SQL Server
1 3 (0.41%) MS Access
2 1 (0.14%) Data Mart
General
1 77 (10.55%) Finance
2 42 (5.75%) Banking
3 25 (3.42%) Legal
4 18 (2.47%) Retail
5 16 (2.19%) International Banking
5 16 (2.19%) Back Office
6 14 (1.92%) Telecoms
6 14 (1.92%) Investment Banking
6 14 (1.92%) French Language
7 13 (1.78%) Law
8 4 (0.55%) Military
9 3 (0.41%) Manufacturing
9 3 (0.41%) Dutch Language
10 1 (0.14%) German Language
10 1 (0.14%) Japanese Language
10 1 (0.14%) Russian Language
10 1 (0.14%) Spanish Language
10 1 (0.14%) Publishing
10 1 (0.14%) Automotive
Libraries, Frameworks & Software Standards
1 5 (0.68%) Middleware
2 2 (0.27%) .NET
3 1 (0.14%) Application Packaging
Miscellaneous
1 56 (7.67%) Blackberry
2 21 (2.88%) NHS
3 16 (2.19%) iPhone
4 14 (1.92%) Fat Client
4 14 (1.92%) Thin Client
5 11 (1.51%) Management Information System
6 8 (1.10%) Video Conferencing
7 7 (0.96%) Handset
8 6 (0.82%) Smartphone
9 5 (0.68%) Client/Server
9 5 (0.68%) iPad
10 4 (0.55%) Smartcard
10 4 (0.55%) Mathematics
11 3 (0.41%) Informatics
12 2 (0.27%) Social Media
12 2 (0.27%) FMCG
12 2 (0.27%) EPoS
12 2 (0.27%) EFT
13 1 (0.14%) Replication
13 1 (0.14%) E-Learning
Operating Systems
1 503 (68.90%) Windows
2 244 (33.42%) Windows 7
3 237 (32.47%) Windows XP
4 54 (7.40%) Windows Server 2008
5 36 (4.93%) Windows Server 2003
6 25 (3.42%) Windows Vista
6 25 (3.42%) Windows 8
7 15 (2.05%) UNIX
8 12 (1.64%) Linux
8 12 (1.64%) Windows 2000
9 10 (1.37%) Android
10 7 (0.96%) Mac OS X
11 5 (0.68%) Windows Mobile
11 5 (0.68%) Solaris
11 5 (0.68%) Mac OS
12 4 (0.55%) Apple iOS
12 4 (0.55%) Windows 2000 Server
13 3 (0.41%) Windows NT
13 3 (0.41%) Windows Server 2012
Processes & Methodologies
1 214 (29.32%) ITIL
2 32 (4.38%) Service Management
3 27 (3.70%) Incident Management
4 19 (2.60%) Problem Management
4 19 (2.60%) Service Delivery
5 14 (1.92%) Disaster Recovery
6 13 (1.78%) CRM
7 12 (1.64%) Software Deployment
8 9 (1.23%) ITSM
8 9 (1.23%) Change Management
9 8 (1.10%) ITIL V3
10 7 (0.96%) Information Security
11 5 (0.68%) BCP
12 4 (0.55%) Web Design
12 4 (0.55%) Software Distribution
12 4 (0.55%) Mobile Device Management
12 4 (0.55%) Network Monitoring
13 3 (0.41%) Business Continuity
13 3 (0.41%) Data Security
13 3 (0.41%) Security Management
Programming Languages
1 11 (1.51%) SQL
2 5 (0.68%) C
3 3 (0.41%) PowerShell
4 2 (0.27%) C#
5 1 (0.14%) VB
5 1 (0.14%) VBA
Qualifications
1 44 (6.03%) Microsoft Certification
2 41 (5.62%) Security Cleared
3 37 (5.07%) SC Cleared
4 32 (4.38%) MCP
5 18 (2.47%) Degree
6 17 (2.33%) MCSE
7 16 (2.19%) DV Cleared
8 13 (1.78%) ITIL Certification
9 10 (1.37%) MCITP
9 10 (1.37%) A+ Certification
10 8 (1.10%) CCNA
10 8 (1.10%) Cisco Certification
11 7 (0.96%) MCSA
12 6 (0.82%) MCTS
13 4 (0.55%) MCDST
14 3 (0.41%) MOS
14 3 (0.41%) ITIL Foundation Certificate
15 2 (0.27%) HNC
16 1 (0.14%) EMC Certification
Quality Assurance & Compliance
1 78 (10.68%) SLA
2 2 (0.27%) ISO/IEC 27001
System Software
1 336 (46.03%) Active Directory
2 20 (2.74%) VMware Infrastructure
3 11 (1.51%) Terminal Services
4 10 (1.37%) XenApp
5 4 (0.55%) vSphere
6 3 (0.41%) VMware ESXi
7 1 (0.14%) XenServer
7 1 (0.14%) VMware ESX
7 1 (0.14%) Squid
7 1 (0.14%) Terminal Server
Systems Management
1 10 (1.37%) Backup Exec
2 5 (0.68%) OpenView
2 5 (0.68%) Systems Management Server (SMS)
3 3 (0.41%) SCCM
4 2 (0.27%) OVSD
4 2 (0.27%) NetBackup
5 1 (0.14%) Cacti
5 1 (0.14%) Symantec Enterprise Vault
5 1 (0.14%) Opsview
5 1 (0.14%) Nagios
5 1 (0.14%) ZENworks
5 1 (0.14%) Norton AntiVirus
5 1 (0.14%) DameWare
Vendors
1 256 (35.07%) Microsoft
2 100 (13.70%) Citrix
3 52 (7.12%) Lotus
4 36 (4.93%) Remedy
5 28 (3.84%) VMware
5 28 (3.84%) HP
6 24 (3.29%) Cisco
7 16 (2.19%) McAfee
8 14 (1.92%) Apple
9 11 (1.51%) Symantec
9 11 (1.51%) Dell
10 10 (1.37%) Adobe
10 10 (1.37%) Altiris
10 10 (1.37%) Reuters
11 9 (1.23%) Bloomberg
12 7 (0.96%) Oracle
13 6 (0.82%) CQG
13 6 (0.82%) Veeam
14 5 (0.68%) Sophos
15 4 (0.55%) LANDesk
Bromley
Hays IT - Uk Posting account
Rate: £12.00 - £16.00 per annum
Posted: 12 hours ago
London
Marcus Donald People
Rate: £10 to £12 per hour
Posted: Yesterday
Winchester, Hampshire
Nexere Consulting Limited
Posted: Yesterday
Watford, Hertfordshire
Marcus Donald People
Rate: £9 to £10 per hour
Posted: Yesterday
Swindon, Wiltshire
ComputerWorld Personnel Ltd
Rate: £90 - £110 per day
Posted: Yesterday
Colchester, Essex
Bristow Holland
Rate: From £12 to £15 per hour
Posted: 2 days ago
City, London
ComputAppoint
Rate: £170 - £200 per day
Posted: 3 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £12 per hour
Posted: 3 days ago
South East
ARC IT Recruitment Ltd
Rate: £110 Per Annum
Posted: 6 days ago
York, North Yorkshire
Randstad Technologies
Rate: £120 - £125 per day
Posted: 6 days ago
Northampton
Recruitment Genius
Rate: £15000 - £18000 per annum
Posted: 6 days ago
Bromley
Hays IT - Uk Posting account
Rate: £12.00 - £16.00 per annum
Posted: 7 days ago
Dudley
Interquest - Korus Group - Brighton
Rate: £15 - £19 per hour
Posted: 7 days ago
London
Hays IT - Uk Posting account
Rate: £10.00 - £13.00 per day
Posted: 8 days ago
Berkshire
Venn Group - UK
Posted: 8 days ago
Kidlington
Reed Technology - UK Posting Account
Rate: £12 - £13.70 per hour
Posted: 9 days ago
Newcastle upon Tyne
Hays IT - Uk Posting account
Rate: £7.00 - £10.00 per hour
Posted: 14 days ago
Kent
Interquest - Sand Resources
Rate: £8 - £8.50 per hour
Posted: 15 days ago
Bicester
Opus Recruitment Solutions Ltd
Rate: £80 - £90 per day
Posted: 21 days ago
Bromley
Opus Recruitment Solutions Ltd
Rate: £80 - £90 per day
Posted: 21 days ago