The statistics below represent IT contracts advertised across the England region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Jun 2016
Same period 2015 Same period 2014
First Line Support
Rank 408 341 260
Rank change year-on-year
-67 -81
Contract jobs requiring a 1st Line Support 218 306 393
As % of all contract IT jobs located in England 0.44% 0.61% 0.81%
As % of the Job Titles category 0.46% 0.64% 0.85%
Number of daily rates quoted 76 75 133
Median daily rate £116 £129 £115
Median daily rate % change year-on-year
-10.29% +11.95%
90% offered a daily rate of more than £98 £90 £83
10% offered a daily rate of more than £204 £183 £175
UK excluding London median daily rate £115 £120 £103
% change year-on-year
-4.16% +17.07%
Number of hourly rates quoted 96 167 180
Median hourly rate £11.75 £12.00 £11.00
Median hourly rate % change year-on-year
-2.08% +9.09%
90% offered a hourly rate of more than £9.82 £9.00 £9.00
10% offered a hourly rate of more than £15.00 £17.00 £17.50
UK excluding London median hourly rate £11.38 £12.00 £11.50
% change year-on-year
-5.20% +4.34%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47023 47467 46270
As % of all contract IT jobs located in England 94.91% 94.81% 94.92%
Number of daily rates quoted 31062 30430 28861
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £398 £370 £350
% change year-on-year
+7.43% +5.71%
Number of hourly rates quoted 1390 1810 1901
Median hourly rate £17.50 £16.50 £16.50
Median hourly rate % change year-on-year
+6.06% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £43.55 £40.00 £39.10
UK excluding London median hourly rate £17.50 £16.14 £16.50
% change year-on-year
+8.42% -2.18%

1st Line Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 27 June 2016.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 27 June 2016.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 27 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -7 61 £128 +6.25% 16
London -50 39 £120 -9.43% 14
East of England +17 33 £116 +16.25% 6
North West -12 25 £114 +13.75% 11
South West +10 20 £120 -12.72% 3
Yorkshire -11 15 £115 - 6
West Midlands -27 15 £104 -31.96% 4
East Midlands -13 8 - - 3
North East -67 2 £110 -48.23% 1
1st Line Support
UK

1st Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 27 June 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support in the job title.

1 269 (62.27%) Windows
2 204 (47.22%) Active Directory
3 163 (37.73%) Microsoft
4 149 (34.49%) MS Office
5 130 (30.09%) Windows 7
6 90 (20.83%) ITIL
7 64 (14.81%) MS Excel
8 60 (13.89%) Windows XP
9 48 (11.11%) MS Exchange
10 42 (9.72%) SLA
11 38 (8.80%) Citrix
12 33 (7.64%) Finance
13 31 (7.18%) Windows 8
14 29 (6.71%) Blackberry
15 28 (6.48%) Service Management
16 27 (6.25%) Cisco
16 27 (6.25%) Incident Management
17 26 (6.02%) Windows Server
18 20 (4.63%) LAN
18 20 (4.63%) WAN
18 20 (4.63%) Microsoft Certification
19 18 (4.17%) Office 365
20 17 (3.94%) VMware
20 17 (3.94%) Internet
20 17 (3.94%) Security Cleared
20 17 (3.94%) Android
21 16 (3.70%) SC Cleared
21 16 (3.70%) TCP/IP
21 16 (3.70%) Windows 10
21 16 (3.70%) Analytical Skills

1st Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (11.11%) MS Exchange
2 12 (2.78%) SharePoint
3 10 (2.31%) Blackberry Enterprise Server
3 10 (2.31%) Exchange Server 2010
4 8 (1.85%) Exchange Server 2003
4 8 (1.85%) IBM Notes
5 7 (1.62%) Exchange Server 2007
6 5 (1.16%) Skype for Business
7 4 (0.93%) Exchange Server 2013
8 3 (0.69%) IIS
9 1 (0.23%) Confluence
9 1 (0.23%) JBoss
9 1 (0.23%) WordPress
Applications
1 149 (34.49%) MS Office
2 64 (14.81%) MS Excel
3 5 (1.16%) Spreadsheet
4 3 (0.69%) MS PowerPoint
5 1 (0.23%) MS Visio
Business Applications
1 1 (0.23%) Dynamics CRM
1 1 (0.23%) Dynamics GP
1 1 (0.23%) SAP CO
1 1 (0.23%) SAP FI
1 1 (0.23%) SAP FI/CO
1 1 (0.23%) SAP Oil and Gas
Cloud Services
1 18 (4.17%) Office 365
2 4 (0.93%) Google Apps
3 1 (0.23%) OneDrive
Communications & Networking
1 20 (4.63%) LAN
1 20 (4.63%) WAN
2 17 (3.94%) Internet
3 16 (3.70%) TCP/IP
4 15 (3.47%) VoIP
5 11 (2.55%) VPN
6 10 (2.31%) Intranet
7 8 (1.85%) ATM
8 7 (1.62%) DNS
8 7 (1.62%) Wi-Fi
9 6 (1.39%) Firewall
9 6 (1.39%) ISDN
10 5 (1.16%) IPv4
11 3 (0.69%) DHCP
11 3 (0.69%) Remote Desktop
11 3 (0.69%) Skype
11 3 (0.69%) Wireless
12 2 (0.46%) ADSL
12 2 (0.46%) FTP
13 1 (0.23%) Ethernet
Database & Business Intelligence
1 6 (1.39%) SQL Server
2 2 (0.46%) Oracle Database
2 2 (0.46%) SQL Server 2005
2 2 (0.46%) SQL Server 2008
3 1 (0.23%) Data Mining
3 1 (0.23%) MS Access
General
1 33 (7.64%) Finance
2 10 (2.31%) Telecoms
3 9 (2.08%) Legal
4 7 (1.62%) Banking
5 6 (1.39%) Law
6 5 (1.16%) Local Government
7 4 (0.93%) Back Office
7 4 (0.93%) International Banking
8 3 (0.69%) Advertising
8 3 (0.69%) French Language
8 3 (0.69%) German Language
8 3 (0.69%) Manufacturing
9 2 (0.46%) Retail
10 1 (0.23%) Financial Institution
10 1 (0.23%) Investment Banking
10 1 (0.23%) Italian Language
10 1 (0.23%) Military
10 1 (0.23%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (1.62%) HTML
2 1 (0.23%) .NET
Miscellaneous
1 29 (6.71%) Blackberry
2 16 (3.70%) Analytical Skills
3 9 (2.08%) Smartphone
4 8 (1.85%) iPhone
4 8 (1.85%) NHS
5 6 (1.39%) iPad
6 5 (1.16%) Data Centre
7 4 (0.93%) Driving Licence
7 4 (0.93%) Enterprise Software
8 3 (0.69%) Computer Science
8 3 (0.69%) Statistics
9 2 (0.46%) Client/Server
9 2 (0.46%) CMDB
9 2 (0.46%) Fat Client
9 2 (0.46%) Hedge funds
9 2 (0.46%) Management Information System
9 2 (0.46%) Mobile Computing
9 2 (0.46%) Private Cloud
9 2 (0.46%) Thin Client
9 2 (0.46%) Video Conferencing
Operating Systems
1 269 (62.27%) Windows
2 130 (30.09%) Windows 7
3 60 (13.89%) Windows XP
4 31 (7.18%) Windows 8
5 26 (6.02%) Windows Server
6 17 (3.94%) Android
7 16 (3.70%) Windows 10
8 13 (3.01%) Apple iOS
8 13 (3.01%) Windows Server 2008
9 12 (2.78%) Windows Server 2003
10 8 (1.85%) Unix
11 6 (1.39%) Linux
11 6 (1.39%) Mac OS X
11 6 (1.39%) Windows 2000 Server
11 6 (1.39%) Windows Server 2012
12 3 (0.69%) Windows 2000
13 2 (0.46%) HPUX
13 2 (0.46%) Windows Vista
14 1 (0.23%) CentOS
14 1 (0.23%) Ubuntu
Processes & Methodologies
1 90 (20.83%) ITIL
2 28 (6.48%) Service Management
3 27 (6.25%) Incident Management
4 14 (3.24%) Service Delivery
5 8 (1.85%) Fault Management
6 7 (1.62%) Email Management
7 6 (1.39%) CRM
7 6 (1.39%) Migration
8 5 (1.16%) Data Protection
8 5 (1.16%) Service Desk Management
8 5 (1.16%) Time Management
9 4 (0.93%) Change Management
9 4 (0.93%) Kalman Filter
10 3 (0.69%) Identity Management
10 3 (0.69%) ITIL V3
10 3 (0.69%) ITSM
10 3 (0.69%) Knowledge Management
10 3 (0.69%) Problem Management
10 3 (0.69%) Root Cause Analysis
10 3 (0.69%) Ticket Management
Programming Languages
1 2 (0.46%) PHP
2 1 (0.23%) C
2 1 (0.23%) Java
2 1 (0.23%) JavaScript
2 1 (0.23%) PowerShell
2 1 (0.23%) SQL
Qualifications
1 20 (4.63%) Microsoft Certification
2 17 (3.94%) Security Cleared
3 16 (3.70%) SC Cleared
4 12 (2.78%) MCSE
5 11 (2.55%) ITIL Certification
6 8 (1.85%) CCNA
6 8 (1.85%) Cisco Certification
6 8 (1.85%) MCP
7 6 (1.39%) A+ Certification
8 4 (0.93%) MCITP
8 4 (0.93%) MCSA
9 3 (0.69%) Degree
9 3 (0.69%) ITIL Foundation Certificate
10 2 (0.46%) MOS
11 1 (0.23%) BC Cleared
11 1 (0.23%) CCVP
11 1 (0.23%) CNE
11 1 (0.23%) MCTS
11 1 (0.23%) Novell Certification
11 1 (0.23%) NVQ Level 3
Quality Assurance & Compliance
1 42 (9.72%) SLA
2 1 (0.23%) HL7
2 1 (0.23%) ISO 9000
System Software
1 204 (47.22%) Active Directory
2 9 (2.08%) VMware Infrastructure
3 3 (0.69%) Terminal Server
4 2 (0.46%) XenApp
5 1 (0.23%) Hyper-V
5 1 (0.23%) iptables
5 1 (0.23%) Samba
5 1 (0.23%) Terminal Services
5 1 (0.23%) Virtual Servers
5 1 (0.23%) VMware Server
5 1 (0.23%) VMware Workstation
5 1 (0.23%) XenDesktop
Systems Management
1 9 (2.08%) SCCM
2 6 (1.39%) Backup Exec
3 3 (0.69%) Norton AntiVirus
4 2 (0.46%) DameWare
4 2 (0.46%) McAfee ePO
4 2 (0.46%) ServiceCenter
4 2 (0.46%) Tivoli Storage Manager
4 2 (0.46%) WSUS
4 2 (0.46%) ZENworks
5 1 (0.23%) AirWatch
5 1 (0.23%) Malwarebytes
5 1 (0.23%) NetVault Backup
5 1 (0.23%) Plesk
5 1 (0.23%) Unicenter
Vendors
1 163 (37.73%) Microsoft
2 38 (8.80%) Citrix
3 27 (6.25%) Cisco
4 17 (3.94%) VMware
5 14 (3.24%) Remedy
6 13 (3.01%) Apple
7 11 (2.55%) Google
8 9 (2.08%) Avaya
8 9 (2.08%) Intel Security
9 8 (1.85%) HP
9 8 (1.85%) Lotus
9 8 (1.85%) Mitel
10 7 (1.62%) SAP
10 7 (1.62%) ServiceNow
11 6 (1.39%) Bomgar
11 6 (1.39%) Symantec
12 5 (1.16%) Dell
12 5 (1.16%) LANDesk
13 2 (0.46%) Northgate
13 2 (0.46%) Oracle
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