The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
First Line Support
Rank 282 289 325
Rank change year-on-year
+7 +36
Contract jobs requiring a 1st Line Support 351 226 271
As % of all contract IT jobs located in England 0.68% 0.52% 0.49%
As % of the Job Titles category 0.74% 0.57% 0.52%
Number of daily rates quoted 115 44 45
Average daily rate £110 £105 £108
Average daily rate % change year-on-year
+4.76% -2.32%
90% offered a daily rate of more than £70 £88 £95
10% offered a daily rate of more than £168 £153 £160
UK excluding London average daily rate £100 £105 £101
% change year-on-year
-4.76% +3.70%
Number of hourly rates quoted 150 107 136
Average hourly rate £11.25 £11.50 £11.50
Average hourly rate % change year-on-year
-2.17% -
90% offered a hourly rate of more than £9.08 £9.50 £9.01
10% offered a hourly rate of more than £17.50 £16.20 £16.00
UK excluding London average hourly rate £11.00 £11.50 £11.00
% change year-on-year
-4.34% +4.54%
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47408 39975 51632
As % of all contract IT jobs located in England 92.36% 92.77% 92.70%
Number of daily rates quoted 29341 23493 29070
Average daily rate £396 £400 £400
Average daily rate % change year-on-year
-1.00% -
90% offered a daily rate of more than £230 £240 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 1940 2055 2466
Average hourly rate £17.50 £18.00 £19.50
Average hourly rate % change year-on-year
-2.77% -7.69%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
1st Line Support
UK

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 18 April 2014.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 18 April 2014.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
South East +27 102 £115 -4.16% 18
London +38 100 £113 -19.64% 15
North West -1 30 £83 +0.60% 4
East Midlands +15 29 £70 - 3
Yorkshire -29 29 £100 -9.09% 12
East of England -25 24 £100 -2.43% 6
West Midlands -26 20 £125 +35.13% 2
South West -22 10 - - 6
North East -25 3 - -
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 18 April 2014, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 417 (65.88%) Windows
2 292 (46.13%) MS Office
2 292 (46.13%) Active Directory
3 241 (38.07%) Windows XP
4 240 (37.91%) Microsoft
5 185 (29.23%) Windows 7
6 161 (25.43%) MS Excel
7 139 (21.96%) ITIL
8 90 (14.22%) Finance
9 72 (11.37%) Citrix
10 66 (10.43%) Remedy
11 50 (7.90%) Blackberry
11 50 (7.90%) MS Exchange
12 49 (7.74%) SLA
13 47 (7.42%) Back Office
14 46 (7.27%) Banking
15 37 (5.85%) Lotus
15 37 (5.85%) IBM Notes
15 37 (5.85%) Windows Server 2008
16 36 (5.69%) Microsoft Certification
16 36 (5.69%) TCP/IP
17 30 (4.74%) LAN
17 30 (4.74%) WAN
17 30 (4.74%) MCP
17 30 (4.74%) International Banking
18 29 (4.58%) Security Cleared
18 29 (4.58%) VMware
18 29 (4.58%) Service Management
19 27 (4.27%) Internet
19 27 (4.27%) VPN

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 18 April 2014, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (7.90%) MS Exchange
2 37 (5.85%) IBM Notes
3 23 (3.63%) Exchange Server 2010
4 14 (2.21%) Blackberry Enterprise Server
5 8 (1.26%) Exchange Server 2007
6 6 (0.95%) Exchange Server 2003
7 5 (0.79%) SharePoint
8 3 (0.47%) IIS
9 2 (0.32%) WorkSite
10 1 (0.16%) CMS
10 1 (0.16%) Exchange Server 2013
Applications
1 292 (46.13%) MS Office
2 161 (25.43%) MS Excel
3 11 (1.74%) MS PowerPoint
4 1 (0.16%) MS Visio
4 1 (0.16%) AutoCAD
4 1 (0.16%) Acrobat
4 1 (0.16%) Spreadsheet
Business Applications
1 8 (1.26%) RMDS
2 7 (1.11%) Remedy ITSM
3 3 (0.47%) SAP SD
3 3 (0.47%) SalesLogix
3 3 (0.47%) Eikon
4 2 (0.32%) SAP ERP
4 2 (0.32%) SAP CRM
5 1 (0.16%) SAP FI
Cloud Services
1 10 (1.58%) Office 365
2 3 (0.47%) Cloud Computing
2 3 (0.47%) SaaS
Communications & Networking
1 36 (5.69%) TCP/IP
2 30 (4.74%) LAN
2 30 (4.74%) WAN
3 27 (4.27%) Internet
3 27 (4.27%) VPN
4 24 (3.79%) DNS
5 12 (1.90%) DHCP
5 12 (1.90%) VoIP
6 11 (1.74%) Intranet
7 8 (1.26%) IP Telephony
7 8 (1.26%) Wireless
8 6 (0.95%) Broadband
8 6 (0.95%) FTP
9 5 (0.79%) SAN
9 5 (0.79%) Firewall
10 2 (0.32%) RNC
10 2 (0.32%) Wi-Fi
10 2 (0.32%) ADSL
10 2 (0.32%) Ethernet
11 1 (0.16%) GSM
Database & Business Intelligence
1 3 (0.47%) MS Access
1 3 (0.47%) SAP BW
2 2 (0.32%) SQL Server
3 1 (0.16%) Data Mart
General
1 90 (14.22%) Finance
2 47 (7.42%) Back Office
3 46 (7.27%) Banking
4 30 (4.74%) International Banking
5 13 (2.05%) Retail
6 12 (1.90%) Telecoms
6 12 (1.90%) Legal
7 10 (1.58%) Law
8 5 (0.79%) Manufacturing
9 4 (0.63%) French Language
9 4 (0.63%) Investment Banking
10 3 (0.47%) Dutch Language
11 2 (0.32%) Local Government
11 2 (0.32%) Advertising
11 2 (0.32%) Automotive
12 1 (0.16%) Front Office
12 1 (0.16%) Publishing
12 1 (0.16%) Italian Language
12 1 (0.16%) Japanese Language
12 1 (0.16%) Norwegian Language
Libraries, Frameworks & Software Standards
1 8 (1.26%) Middleware
2 2 (0.32%) EDI
3 1 (0.16%) HTML
3 1 (0.16%) .NET
3 1 (0.16%) CSS
3 1 (0.16%) X-Windows
Miscellaneous
1 50 (7.90%) Blackberry
2 18 (2.84%) NHS
3 15 (2.37%) iPhone
4 14 (2.21%) Management Information System
5 8 (1.26%) Fat Client
5 8 (1.26%) Smartphone
5 8 (1.26%) Thin Client
6 5 (0.79%) Video Conferencing
6 5 (0.79%) Mathematics
6 5 (0.79%) iPad
7 4 (0.63%) Handset
7 4 (0.63%) Replication
7 4 (0.63%) Smartcard
8 3 (0.47%) Client/Server
8 3 (0.47%) Computer Science
8 3 (0.47%) Digital Media
9 2 (0.32%) Data Protection Act
9 2 (0.32%) Informatics
9 2 (0.32%) FMCG
9 2 (0.32%) E-Learning
Operating Systems
1 417 (65.88%) Windows
2 241 (38.07%) Windows XP
3 185 (29.23%) Windows 7
4 37 (5.85%) Windows Server 2008
5 24 (3.79%) Windows Vista
6 23 (3.63%) Windows Server 2003
7 14 (2.21%) Mac OS X
7 14 (2.21%) Windows 8
8 11 (1.74%) Linux
8 11 (1.74%) UNIX
9 9 (1.42%) Android
10 7 (1.11%) Apple iOS
10 7 (1.11%) Windows Mobile
11 4 (0.63%) Windows 2000
11 4 (0.63%) Windows NT
12 2 (0.32%) VME
12 2 (0.32%) Windows 2000 Server
13 1 (0.16%) NetWare
13 1 (0.16%) Mac OS
13 1 (0.16%) Windows Server 2012
Processes & Methodologies
1 139 (21.96%) ITIL
2 29 (4.58%) Service Management
3 20 (3.16%) Incident Management
4 18 (2.84%) Disaster Recovery
5 17 (2.69%) Problem Management
6 15 (2.37%) Service Delivery
7 10 (1.58%) Change Management
8 9 (1.42%) ITSM
9 7 (1.11%) CRM
9 7 (1.11%) Web Design
10 6 (0.95%) Information Security
10 6 (0.95%) BCP
11 5 (0.79%) Business Continuity
11 5 (0.79%) ITIL V3
11 5 (0.79%) Software Deployment
12 4 (0.63%) Mobile Device Management
12 4 (0.63%) Software Distribution
12 4 (0.63%) Time Management
12 4 (0.63%) Knowledge Management
12 4 (0.63%) Migration
Programming Languages
1 8 (1.26%) SQL
2 5 (0.79%) C
3 1 (0.16%) C#
3 1 (0.16%) VB
Qualifications
1 36 (5.69%) Microsoft Certification
2 30 (4.74%) MCP
3 29 (4.58%) Security Cleared
4 20 (3.16%) SC Cleared
5 19 (3.00%) Degree
6 15 (2.37%) MCSE
7 10 (1.58%) ITIL Certification
8 8 (1.26%) DV Cleared
9 7 (1.11%) A+ Certification
9 7 (1.11%) MCITP
10 5 (0.79%) MCSA
10 5 (0.79%) MCDST
11 4 (0.63%) MCTS
11 4 (0.63%) Cisco Certification
11 4 (0.63%) CCNA
12 2 (0.32%) MOS
12 2 (0.32%) ACTC
12 2 (0.32%) HNC
13 1 (0.16%) PRINCE2 Certification
13 1 (0.16%) EMC Certification
Quality Assurance & Compliance
1 49 (7.74%) SLA
2 1 (0.16%) Data Quality
System Software
1 292 (46.13%) Active Directory
2 24 (3.79%) VMware Infrastructure
3 7 (1.11%) Terminal Services
4 6 (0.95%) XenApp
5 3 (0.47%) Hyper-V
5 3 (0.47%) vSphere
6 1 (0.16%) Terminal Server
6 1 (0.16%) VMware ESX
6 1 (0.16%) XenServer
6 1 (0.16%) Squid
Systems Management
1 9 (1.42%) SCCM
2 6 (0.95%) Backup Exec
3 1 (0.16%) ZENworks
3 1 (0.16%) Norton AntiVirus
3 1 (0.16%) Systems Management Server (SMS)
3 1 (0.16%) OVSD
Vendors
1 240 (37.91%) Microsoft
2 72 (11.37%) Citrix
3 66 (10.43%) Remedy
4 37 (5.85%) Lotus
5 29 (4.58%) VMware
6 27 (4.27%) Cisco
7 20 (3.16%) HP
8 15 (2.37%) McAfee
8 15 (2.37%) Adobe
9 12 (1.90%) Symantec
9 12 (1.90%) Dell
10 10 (1.58%) Reuters
11 9 (1.42%) SAP
11 9 (1.42%) LANDesk
12 8 (1.26%) Bloomberg
12 8 (1.26%) Apple
12 8 (1.26%) IBM
13 7 (1.11%) Oracle
13 7 (1.11%) Altiris
14 6 (0.95%) CQG
Ipswich, Suffolk
Connectus
Rate: £8.75 - £10.5 per hour
Posted: 2 days ago
Sheffield, South Yorkshire
Connectus
Rate: £9 - £11 per hour
Posted: 2 days ago
London
Marcus Donald People
Rate: £13 to £17 per hour
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: Market Rates
Posted: 3 days ago
Cheshire
Roc Search
Posted: 3 days ago
Cheshire
E-synergy Solutions
Rate: £100 per day
Posted: 3 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Rate: £12 per hour
Posted: 4 days ago
Harrogate, North Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 per hour
Posted: 4 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £17 per hour
Posted: 4 days ago
Reading, Berkshire
Clearwater People Solutions
Rate: £10 - £14 Per Hour
Posted: 4 days ago
Norwich, Norfolk
Cooper Lomaz Recruitment Ltd
Rate: £80 - 90 per day
Posted: 5 days ago
Portsmouth, Hampshire
Proactive Appointments
Rate: From £90 to £100 per annum
Posted: 5 days ago
East Riding of Yorkshire
Quantica Technology - London
Rate: £100 - £110 per day
Posted: 11 days ago
York
Interquest - IQ ERP
Rate: £market rates - neg on exp
Posted: 11 days ago
Hampshire
Nicoll Curtin
Rate: £9 - £11 per hour
Posted: 12 days ago
Leeds
Austin Fraser Limited
Rate: £90 - £110 per day
Posted: 15 days ago
Moor Row, Cumbria
Atos
Rate: excellent benefits
Posted: 18 days ago
Coventry
CPS Group
Rate: £10 per hour
Posted: 19 days ago
Wokingham
Premier Group
Rate: £18000 - £23000 per annum
Posted: 23 days ago
Sutton, Surrey
Reed Business Information Ltd
Rate: From £120 to £140 per day direct - no agency margin.
Posted: 23 days ago