The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
First Line Support
Rank 314 258 312
Rank change year-on-year
-56 +54
Contract jobs requiring a 1st Line Support 303 368 236
As % of all contract IT jobs located in England 0.60% 0.75% 0.56%
As % of the Job Titles category 0.65% 0.81% 0.60%
Number of daily rates quoted 85 122 42
Average daily rate
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of your Daily Rate
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£115 £109 £110
Average daily rate % change year-on-year
+5.50% -0.90%
90% offered a daily rate of more than £81 £70 £86
10% offered a daily rate of more than £219 £165 £155
UK excluding London average daily rate £120 £100 £110
% change year-on-year
+20.00% -9.09%
Number of hourly rates quoted 147 164 115
Average hourly rate £12.00 £11.00 £11.50
Average hourly rate % change year-on-year
+9.09% -4.34%
90% offered a hourly rate of more than £9.20 £9.00 £9.00
10% offered a hourly rate of more than £17.00 £17.50 £16.80
UK excluding London average hourly rate £11.75 £11.00 £11.50
% change year-on-year
+6.81% -4.34%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46747 45310 39113
As % of all contract IT jobs located in England 92.35% 92.48% 92.75%
Number of daily rates quoted 29016 28316 22943
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £233 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1851 1851 2012
Average hourly rate £17.50 £17.50 £18.50
Average hourly rate % change year-on-year
- -5.40%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.75 £17.50 £17.50
% change year-on-year
-4.28% -

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 6 May 2015.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 6 May 2015.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -34 87 £120 +4.34% 19
London -43 69 £120 - 15
East of England +13 36 £100 - 7
West Midlands -8 26 £190 +52.00% 9
East Midlands -13 26 £81 +15.71% 4
Yorkshire -13 24 £70 -30.25% 6
North West -26 23 £120 +45.45% 7
South West +12 7 £144 +47.43% 1
North East -8 6 £275 -
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 6 May 2015, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 380 (63.44%) Windows
2 290 (48.41%) Active Directory
3 284 (47.41%) MS Office
4 261 (43.57%) Microsoft
5 209 (34.89%) ITIL
6 172 (28.71%) Windows 7
7 147 (24.54%) Windows XP
8 141 (23.54%) MS Excel
9 78 (13.02%) Citrix
10 76 (12.69%) MS Exchange
11 68 (11.35%) SLA
12 65 (10.85%) Security Cleared
13 60 (10.02%) Incident Management
14 48 (8.01%) Cisco
15 47 (7.85%) LAN
15 47 (7.85%) Service Management
16 46 (7.68%) SC Cleared
16 46 (7.68%) Analytical Skills
17 43 (7.18%) WAN
18 35 (5.84%) Windows Server 2008
19 33 (5.51%) TCP/IP
19 33 (5.51%) Windows Server 2003
20 32 (5.34%) Windows 8
21 31 (5.18%) Internet
21 31 (5.18%) Blackberry
22 30 (5.01%) ITIL Foundation Certificate
23 29 (4.84%) Remedy
23 29 (4.84%) HP
24 28 (4.67%) MCP
24 28 (4.67%) Microsoft Certification

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 6 May 2015, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 76 (12.69%) MS Exchange
2 22 (3.67%) IBM Notes
2 22 (3.67%) SharePoint
3 18 (3.01%) Exchange Server 2010
4 7 (1.17%) Lync
5 6 (1.00%) Exchange Server 2003
6 5 (0.83%) Exchange Server 2007
6 5 (0.83%) Blackberry Enterprise Server
7 3 (0.50%) IIS
8 2 (0.33%) Exchange Server 2013
9 1 (0.17%) JBoss
9 1 (0.17%) CMS
9 1 (0.17%) SharePoint 2010
Applications
1 284 (47.41%) MS Office
2 141 (23.54%) MS Excel
3 16 (2.67%) MS PowerPoint
4 1 (0.17%) Spreadsheet
4 1 (0.17%) Adobe Creative Suite
4 1 (0.17%) MS Visio
4 1 (0.17%) Acrobat
Business Applications
1 1 (0.17%) Dynamics CRM
1 1 (0.17%) Remedy ITSM
Cloud Services
1 5 (0.83%) Google Apps
2 4 (0.67%) Office 365
3 3 (0.50%) SaaS
4 2 (0.33%) Cloud Computing
5 1 (0.17%) Microsoft Azure
Communications & Networking
1 47 (7.85%) LAN
2 43 (7.18%) WAN
3 33 (5.51%) TCP/IP
4 31 (5.18%) Internet
5 22 (3.67%) DHCP
6 21 (3.51%) DNS
7 20 (3.34%) VPN
7 20 (3.34%) Wireless
8 11 (1.84%) VoIP
9 7 (1.17%) IP Telephony
9 7 (1.17%) Cisco IPT
10 5 (0.83%) Wi-Fi
11 3 (0.50%) Firewall
11 3 (0.50%) FTP
12 2 (0.33%) Intranet
12 2 (0.33%) SMTP
12 2 (0.33%) Structured Cabling
12 2 (0.33%) WebEx
13 1 (0.17%) NX-OS
13 1 (0.17%) Spanning Tree
Database & Business Intelligence
1 7 (1.17%) SQL Server
2 3 (0.50%) Oracle Database
3 1 (0.17%) Crystal Reports
3 1 (0.17%) SQL Server Reporting Services
3 1 (0.17%) SQL Server 2008
Development Applications
1 7 (1.17%) Visual Studio
1 7 (1.17%) Subversion
General
1 25 (4.17%) Finance
2 13 (2.17%) Telecoms
3 12 (2.00%) German Language
4 9 (1.50%) Retail
5 7 (1.17%) Legal
5 7 (1.17%) French Language
6 6 (1.00%) Advertising
7 5 (0.83%) Marketing
8 3 (0.50%) Games
8 3 (0.50%) Banking
8 3 (0.50%) Manufacturing
8 3 (0.50%) Pharmaceutical
8 3 (0.50%) Spanish Language
9 2 (0.33%) Law
9 2 (0.33%) Investment Banking
10 1 (0.17%) Local Government
10 1 (0.17%) Dutch Language
10 1 (0.17%) Multimedia
10 1 (0.17%) Billing
10 1 (0.17%) Back Office
Libraries, Frameworks & Software Standards
1 7 (1.17%) HTML
1 7 (1.17%) .NET
1 7 (1.17%) ASP.NET
1 7 (1.17%) XML
2 2 (0.33%) XMPP
3 1 (0.17%) WCF
3 1 (0.17%) ASP.NET Web API
3 1 (0.17%) Flash
3 1 (0.17%) EDI
Miscellaneous
1 46 (7.68%) Analytical Skills
2 31 (5.18%) Blackberry
3 21 (3.51%) Management Information System
4 19 (3.17%) NHS
5 15 (2.50%) PDA
6 9 (1.50%) Video Conferencing
6 9 (1.50%) Enterprise Software
7 7 (1.17%) iPhone
7 7 (1.17%) Device Driver
8 6 (1.00%) iPad
8 6 (1.00%) Mobile Computing
8 6 (1.00%) Mathematics
9 5 (0.83%) Computer Science
10 3 (0.50%) Fat Client
10 3 (0.50%) Thin Client
10 3 (0.50%) Smartcard
10 3 (0.50%) EPoS
10 3 (0.50%) Smartphone
11 2 (0.33%) BYOD
11 2 (0.33%) E-Learning
Operating Systems
1 380 (63.44%) Windows
2 172 (28.71%) Windows 7
3 147 (24.54%) Windows XP
4 35 (5.84%) Windows Server 2008
5 33 (5.51%) Windows Server 2003
6 32 (5.34%) Windows 8
7 20 (3.34%) Windows 2000 Server
8 18 (3.01%) Windows Vista
9 16 (2.67%) Android
10 14 (2.34%) Windows Server 2012
11 10 (1.67%) Linux
12 6 (1.00%) Mac OS X
12 6 (1.00%) Apple iOS
13 5 (0.83%) Mac OS
14 3 (0.50%) UNIX
14 3 (0.50%) Windows 2000
14 3 (0.50%) AIX
15 2 (0.33%) Windows NT
15 2 (0.33%) BlackBerry OS
16 1 (0.17%) HPUX
Processes & Methodologies
1 209 (34.89%) ITIL
2 60 (10.02%) Incident Management
3 47 (7.85%) Service Management
4 22 (3.67%) ITSM
5 19 (3.17%) Service Delivery
6 12 (2.00%) Time Management
7 11 (1.84%) CRM
8 8 (1.34%) Project Management
8 8 (1.34%) Problem Management
9 7 (1.17%) Agile Software Development
9 7 (1.17%) Waterfall
10 6 (1.00%) Asset Management
10 6 (1.00%) Knowledge Management
10 6 (1.00%) Configuration Management
11 5 (0.83%) Change Management
11 5 (0.83%) Software Deployment
12 4 (0.67%) Continuous Improvement
12 4 (0.67%) Stakeholder Management
12 4 (0.67%) ERP
12 4 (0.67%) Stakeholder Engagement
Programming Languages
1 15 (2.50%) C
2 14 (2.34%) SQL
3 7 (1.17%) T-SQL
3 7 (1.17%) C#
4 1 (0.17%) Java
4 1 (0.17%) JavaScript
Qualifications
1 65 (10.85%) Security Cleared
2 46 (7.68%) SC Cleared
3 30 (5.01%) ITIL Foundation Certificate
4 28 (4.67%) MCP
4 28 (4.67%) Microsoft Certification
5 20 (3.34%) ITIL Certification
6 14 (2.34%) Cisco Certification
6 14 (2.34%) CCNA
6 14 (2.34%) MCSE
7 13 (2.17%) A+ Certification
8 9 (1.50%) Degree
9 7 (1.17%) DV Cleared
10 6 (1.00%) MCITP
11 5 (0.83%) MCSA
12 3 (0.50%) MCDST
12 3 (0.50%) MCTS
13 2 (0.33%) PRINCE2 Practitioner
14 1 (0.17%) Network+ Certification
14 1 (0.17%) CCNP
14 1 (0.17%) MCSD
Quality Assurance & Compliance
1 68 (11.35%) SLA
2 6 (1.00%) Sarbanes-Oxley
2 6 (1.00%) Dodd-Frank
3 3 (0.50%) ISO/IEC 20000
4 2 (0.33%) QA
System Software
1 290 (48.41%) Active Directory
2 9 (1.50%) XenApp
3 6 (1.00%) VMware Infrastructure
4 5 (0.83%) Terminal Services
5 2 (0.33%) Hyper-V
6 1 (0.17%) ISA Server
6 1 (0.17%) VMware ESXi
Systems Management
1 9 (1.50%) Backup Exec
2 8 (1.34%) SCCM
3 3 (0.50%) OVSD
3 3 (0.50%) Tivoli
3 3 (0.50%) Systems Management Server (SMS)
4 2 (0.33%) SCSM
4 2 (0.33%) OpenView
4 2 (0.33%) DameWare
5 1 (0.17%) OpenView Configuration Management
5 1 (0.17%) Norton AntiVirus
5 1 (0.17%) BMC Marimba
5 1 (0.17%) ServiceCenter
Vendors
1 261 (43.57%) Microsoft
2 78 (13.02%) Citrix
3 48 (8.01%) Cisco
4 29 (4.84%) Remedy
4 29 (4.84%) HP
5 23 (3.84%) VMware
6 22 (3.67%) Lotus
7 17 (2.84%) McAfee
8 16 (2.67%) Symantec
8 16 (2.67%) Adobe
9 14 (2.34%) Apple
10 9 (1.50%) ServiceNow
11 8 (1.34%) Dell
12 7 (1.17%) Oracle
12 7 (1.17%) Google
13 6 (1.00%) LANDesk
14 5 (0.83%) Reuters
14 5 (0.83%) Bloomberg
14 5 (0.83%) SAP
15 4 (0.67%) Sun
Lichfield, Staffordshire
Global Technology Solutions Ltd
Rate: £16000 per annum + 10% Bonus
Posted: 3 hours ago
Coventry, West Midlands (County)
Certes Computing Ltd
Rate: 11 P/H +
Posted: 5 hours ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 5 hours ago
Manchester, Lancashire
Lewis Paige
Rate: £90.00 - £120.00 per day
Posted: 9 hours ago
Central London / West End
Lewis Paige
Rate: £100 - £150 per day
Posted: 9 hours ago
East Sussex
ARC IT Recruitment Ltd
Posted: 9 hours ago
Southampton, Hampshire
Experis Ltd
Posted: Yesterday
Norwich, Norfolk
Connectus
Rate: £11.18 - £13.68 per hour
Posted: Yesterday
Ripon, North Yorkshire
Global Technology Solutions Ltd
Rate: £11.00 per hour
Posted: Yesterday
Derby, Derbyshire
Lorien Resourcing
Rate: £9.63 - £11.25 per hour
Posted: Yesterday
Skipton, North Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: Negotiable
Posted: 6 days ago
Manchester, Lancashire
Talent International
Rate: £10.00 per hour
Posted: 6 days ago
Northampton, Northamptonshire
Lorien Resourcing
Posted: 6 days ago
Leeds
Real Staffing
Rate: £250 - £280 per day
Posted: 8 days ago
Leeds
Real Staffing
Rate: £150 - £250 per day + competitive
Posted: 8 days ago
Dudley
Interquest - Korus Group - Brighton
Rate: £10 - £12 per hour
Posted: 8 days ago
Kent
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Rate: £80 - £100 per day
Posted: 8 days ago
Leeds
Interquest - Korus Group - Brighton
Rate: £10 - £12 per hour
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City of London
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Rate: £17 per hour
Posted: 23 days ago