The statistics below represent IT contracts advertised across the England region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 22 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
First Line Support
UK / England
Rank 378 368 287
Rank change year-on-year
-10 -81
Contract jobs requiring a 1st Line Support 192 245 328
As % of all contract IT jobs located in England 0.47% 0.53% 0.71%
As % of the Job Titles category 0.50% 0.56% 0.75%
Number of daily rates quoted 79 99 97
Median daily rate £116 £120 £125
Median daily rate % change year-on-year
-3.12% -4.00%
90% offered a daily rate of more than £90 £89 £85
10% offered a daily rate of more than £176 £179 £169
UK excluding London median daily rate £113 £120 £123
% change year-on-year
-6.25% -2.04%
Number of hourly rates quoted 71 93 154
Median hourly rate £12.50 £11.50 £11.75
Median hourly rate % change year-on-year
+8.69% -2.12%
90% offered a hourly rate of more than £10.00 £9.50 £9.00
10% offered a hourly rate of more than £15.00 £17.50 £15.85
UK excluding London median hourly rate £12.45 £11.00 £11.75
% change year-on-year
+13.18% -6.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
38645 44135 43796
As % of all contract IT jobs located in England 94.71% 94.90% 94.69%
Number of daily rates quoted 25340 28509 27973
Median daily rate £425 £420 £400
Median daily rate % change year-on-year
+1.19% +5.00%
90% offered a daily rate of more than £255 £260 £238
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 1325 1619 1749
Median hourly rate £18.75 £17.50 £16.50
Median hourly rate % change year-on-year
+7.14% +6.06%
90% offered a hourly rate of more than £11.13 £10.57 £10.50
10% offered a hourly rate of more than £45.00 £47.50 £39.00
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

1st Line Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 22 January 2017.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +14 57 £119 +10.46% 21
London -31 44 £175 +34.61% 8
South West +22 22 £110 +10.00% 6
West Midlands +8 22 £108 -41.09% 6
Yorkshire +2 16 £125 +4.16% 6
East of England -10 15 £120 +20.00% 4
North West +21 12 £110 -20.00% 10
East Midlands +3 3 £140 +16.66% 4
North East -21 1 - - 4
1st Line Support
UK

1st Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 22 January 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support in the job title.

1 244 (56.09%) Windows
2 206 (47.36%) Active Directory
3 155 (35.63%) MS Office
4 140 (32.18%) Microsoft
5 114 (26.21%) Windows 7
6 84 (19.31%) ITIL
7 62 (14.25%) MS Excel
8 45 (10.34%) SLA
9 37 (8.51%) Citrix
10 33 (7.59%) Service Management
11 31 (7.13%) Windows XP
12 30 (6.90%) Incident Management
13 27 (6.21%) MS Exchange
13 27 (6.21%) VMware
13 27 (6.21%) Windows Server
14 24 (5.52%) Security Cleared
14 24 (5.52%) TCP/IP
14 24 (5.52%) Service Delivery
14 24 (5.52%) Apple
15 23 (5.29%) Windows 10
16 22 (5.06%) Windows Server 2008
17 20 (4.60%) Time Management
18 19 (4.37%) VMware Infrastructure
18 19 (4.37%) SC Cleared
19 18 (4.14%) Windows 8
20 17 (3.91%) Cisco
21 16 (3.68%) LAN
21 16 (3.68%) Internet
21 16 (3.68%) Finance
21 16 (3.68%) Law

1st Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (6.21%) MS Exchange
2 10 (2.30%) Exchange Server 2010
2 10 (2.30%) IBM Notes
3 5 (1.15%) Exchange Server 2007
3 5 (1.15%) SharePoint
4 4 (0.92%) Skype for Business
5 3 (0.69%) Blackberry Enterprise Server
5 3 (0.69%) Moodle
6 2 (0.46%) Exchange Server 2003
6 2 (0.46%) IIS
7 1 (0.23%) Exchange Server 2013
7 1 (0.23%) IBM Domino
7 1 (0.23%) SAS
Applications
1 155 (35.63%) MS Office
2 62 (14.25%) MS Excel
3 9 (2.07%) MS PowerPoint
4 6 (1.38%) Spreadsheet
5 1 (0.23%) Adobe Illustrator
5 1 (0.23%) InDesign
5 1 (0.23%) MS Visio
5 1 (0.23%) SOLIDWORKS
Business Applications
1 2 (0.46%) Remedy ITSM
2 1 (0.23%) Dynamics NAV
2 1 (0.23%) SAP FI
Cloud Services
1 16 (3.68%) Office 365
2 8 (1.84%) Google Drive
3 7 (1.61%) Microsoft Azure
4 3 (0.69%) G Suite
5 1 (0.23%) Google Play
5 1 (0.23%) Mimecast
5 1 (0.23%) SaaS
Communications & Networking
1 24 (5.52%) TCP/IP
2 16 (3.68%) Internet
2 16 (3.68%) LAN
3 15 (3.45%) VPN
4 14 (3.22%) Firewall
5 12 (2.76%) WAN
6 11 (2.53%) VoIP
7 10 (2.30%) DNS
8 9 (2.07%) Wireless
9 8 (1.84%) DHCP
10 7 (1.61%) Remote Desktop
11 6 (1.38%) Skype
12 3 (0.69%) ATM
12 3 (0.69%) Broadband
12 3 (0.69%) SSL
12 3 (0.69%) VLAN
12 3 (0.69%) Wi-Fi
13 2 (0.46%) Ethernet
13 2 (0.46%) IPv4
13 2 (0.46%) IPv6
Database & Business Intelligence
1 3 (0.69%) Oracle Database
1 3 (0.69%) RDBMS
1 3 (0.69%) Relational Database
1 3 (0.69%) SQL Server
2 1 (0.23%) Oracle Reports
2 1 (0.23%) SQL Server 2000
2 1 (0.23%) SQL Server 2005
2 1 (0.23%) SQL Server 2008
Development Applications
1 6 (1.38%) JIRA
2 2 (0.46%) SQL Server Management Studio (SSMS)
3 1 (0.23%) ClearCase
General
1 16 (3.68%) Finance
1 16 (3.68%) Law
2 15 (3.45%) Retail
3 10 (2.30%) Legal
3 10 (2.30%) Telecoms
4 6 (1.38%) German Language
5 3 (0.69%) Dutch Language
5 3 (0.69%) Electronics
5 3 (0.69%) Spanish Language
6 2 (0.46%) Advertising
6 2 (0.46%) Banking
6 2 (0.46%) Financial Institution
6 2 (0.46%) Marketing
7 1 (0.23%) French Language
7 1 (0.23%) Investment Banking
7 1 (0.23%) Manufacturing
7 1 (0.23%) Military
7 1 (0.23%) Pharmaceutical
7 1 (0.23%) Polish Language
7 1 (0.23%) Portuguese Language
Libraries, Frameworks & Software Standards
1 3 (0.69%) X-Windows
2 2 (0.46%) HTML
2 2 (0.46%) Middleware
Miscellaneous
1 15 (3.45%) Analytical Skills
2 14 (3.22%) Blackberry
3 12 (2.76%) iPhone
3 12 (2.76%) Smartphone
4 11 (2.53%) EPoS
5 10 (2.30%) NHS
6 7 (1.61%) Computer Science
6 7 (1.61%) Fat Client
6 7 (1.61%) Thin Client
7 6 (1.38%) Management Information System
8 4 (0.92%) iPad
8 4 (0.92%) Video Conferencing
9 3 (0.69%) e-Learning
9 3 (0.69%) IPTV
10 2 (0.46%) Over-the-Top Content
10 2 (0.46%) STB
10 2 (0.46%) Video on Demand
11 1 (0.23%) Data Protection Act
11 1 (0.23%) Device Driver
11 1 (0.23%) Handset
Operating Systems
1 244 (56.09%) Windows
2 114 (26.21%) Windows 7
3 31 (7.13%) Windows XP
4 27 (6.21%) Windows Server
5 23 (5.29%) Windows 10
6 22 (5.06%) Windows Server 2008
7 18 (4.14%) Windows 8
8 15 (3.45%) Android
8 15 (3.45%) Apple iOS
9 11 (2.53%) Mac OS X
10 9 (2.07%) Linux
10 9 (2.07%) Windows Vista
11 7 (1.61%) Mac OS
11 7 (1.61%) Windows 2000
11 7 (1.61%) Windows Server 2003
11 7 (1.61%) Windows Server 2012
12 4 (0.92%) Unix
13 2 (0.46%) Windows Mobile
14 1 (0.23%) AIX
14 1 (0.23%) Ubuntu
Processes & Methodologies
1 84 (19.31%) ITIL
2 33 (7.59%) Service Management
3 30 (6.90%) Incident Management
4 24 (5.52%) Service Delivery
5 20 (4.60%) Time Management
6 13 (2.99%) Network Management
7 10 (2.30%) ITSM
8 8 (1.84%) Asset Management
9 7 (1.61%) Problem Management
10 4 (0.92%) High Availability
10 4 (0.92%) Root Cause Analysis
11 3 (0.69%) Change Management
11 3 (0.69%) CRM
11 3 (0.69%) Email Management
11 3 (0.69%) ERP
11 3 (0.69%) Network Monitoring
11 3 (0.69%) Ticket Management
12 2 (0.46%) Information Security
12 2 (0.46%) Migration
12 2 (0.46%) Workflow
Programming Languages
1 9 (2.07%) SQL
2 3 (0.69%) Java
3 2 (0.46%) T-SQL
4 1 (0.23%) C
4 1 (0.23%) JavaScript
4 1 (0.23%) PHP
4 1 (0.23%) PowerShell
Qualifications
1 24 (5.52%) Security Cleared
2 19 (4.37%) SC Cleared
3 13 (2.99%) DBS Check
4 8 (1.84%) Degree
4 8 (1.84%) ITIL Certification
4 8 (1.84%) Microsoft Certification
5 6 (1.38%) CCNA
5 6 (1.38%) Cisco Certification
5 6 (1.38%) CTC Cleared
5 6 (1.38%) MOS
6 5 (1.15%) ITIL Foundation Certificate
7 4 (0.92%) DV Cleared
8 3 (0.69%) BPSS Clearance
8 3 (0.69%) CCIP
8 3 (0.69%) CCNP
8 3 (0.69%) MCP
9 2 (0.46%) JNCIA
10 1 (0.23%) ECDL
10 1 (0.23%) MCTS
10 1 (0.23%) Network+ Certification
Quality Assurance & Compliance
1 45 (10.34%) SLA
2 2 (0.46%) Disclosure Scotland
System Software
1 206 (47.36%) Active Directory
2 19 (4.37%) VMware Infrastructure
3 3 (0.69%) Terminal Services
4 1 (0.23%) Hyper-V
4 1 (0.23%) NFS
4 1 (0.23%) Virtual Machines
4 1 (0.23%) VMware ESX
4 1 (0.23%) XenApp
Systems Management
1 5 (1.15%) SCCM
2 3 (0.69%) DameWare
3 2 (0.46%) AirWatch
3 2 (0.46%) Nagios
4 1 (0.23%) Backup Exec
4 1 (0.23%) BladeLogic
4 1 (0.23%) Cisco Prime
4 1 (0.23%) Forefront Identity Manager
4 1 (0.23%) OpenView Configuration Management
4 1 (0.23%) SCSM
4 1 (0.23%) ServiceCenter
4 1 (0.23%) ZENworks
Vendors
1 140 (32.18%) Microsoft
2 37 (8.51%) Citrix
3 27 (6.21%) VMware
4 24 (5.52%) Apple
5 17 (3.91%) Cisco
6 15 (3.45%) ServiceNow
7 12 (2.76%) Google
8 11 (2.53%) HP
9 10 (2.30%) Lotus
10 8 (1.84%) LANDesk
10 8 (1.84%) Remedy
11 7 (1.61%) SAP
12 5 (1.15%) Oracle
13 4 (0.92%) Avaya
13 4 (0.92%) Juniper
13 4 (0.92%) Mitel
14 2 (0.46%) Dell
14 2 (0.46%) Huawei
15 1 (0.23%) Fujitsu
15 1 (0.23%) NETGEAR
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