The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 288 283 274
Rank change year-on-year
-5 -9
Contract jobs requiring a 1st Line Support 308 279 266
As % of all contract IT jobs located in England 0.67% 0.63% 0.66%
As % of the Job Titles category 0.72% 0.68% 0.71%
Number of daily rates quoted 85 98 45
Average daily rate
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of your Daily Rate
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£125 £90 £120
Average daily rate % change year-on-year
+38.88% -25.00%
90% offered a daily rate of more than £92 £70 £97
10% offered a daily rate of more than £168 £146 £200
UK excluding London average daily rate £120 £80 £110
% change year-on-year
+50.00% -27.27%
Number of hourly rates quoted 148 111 155
Average hourly rate £12.00 £11.63 £11.35
Average hourly rate % change year-on-year
+3.22% +2.42%
90% offered a hourly rate of more than £9.00 £9.50 £9.25
10% offered a hourly rate of more than £16.75 £17.50 £14.70
UK excluding London average hourly rate £12.00 £11.50 £11.00
% change year-on-year
+4.34% +4.54%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
42674 41220 37638
As % of all contract IT jobs located in England 92.41% 92.60% 92.93%
Number of daily rates quoted 27249 25109 21792
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £240 £230 £235
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1679 1871 2280
Average hourly rate £16.50 £17.50 £19.00
Average hourly rate % change year-on-year
-5.71% -7.89%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £39.60 £39.00 £40.00
UK excluding London average hourly rate £16.00 £16.50 £18.00
% change year-on-year
-3.03% -8.33%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 23 January 2015.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 23 January 2015.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -3 87 £145 +26.08% 31
London 0 70 £128 +21.42% 13
East of England +28 44 £118 -38.15% 8
Yorkshire -2 25 £90 -10.12% 5
East Midlands -11 25 £75 +7.14% 4
West Midlands +3 19 £75 -31.81% 8
North West -7 18 £138 +34.14% 9
South West -16 16 £100 -20.00% 2
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 23 January 2015, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 415 (63.46%) Windows
2 274 (41.90%) MS Office
3 265 (40.52%) Microsoft
4 261 (39.91%) Active Directory
5 208 (31.80%) ITIL
6 192 (29.36%) Windows 7
7 142 (21.71%) MS Excel
8 140 (21.41%) Windows XP
9 96 (14.68%) Citrix
10 75 (11.47%) Security Cleared
11 67 (10.24%) MS Exchange
12 60 (9.17%) SLA
13 57 (8.72%) Service Management
14 56 (8.56%) SC Cleared
15 51 (7.80%) Windows Server 2008
16 48 (7.34%) Incident Management
17 47 (7.19%) Microsoft Certification
17 47 (7.19%) Analytical Skills
18 46 (7.03%) Finance
19 44 (6.73%) Cisco
20 43 (6.57%) Windows 8
21 40 (6.12%) Blackberry
21 40 (6.12%) MCP
22 39 (5.96%) LAN
22 39 (5.96%) WAN
23 32 (4.89%) Management Information System
24 30 (4.59%) Windows Vista
24 30 (4.59%) ITIL Foundation Certificate
25 28 (4.28%) Windows Server 2003
25 28 (4.28%) HP

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 23 January 2015, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 67 (10.24%) MS Exchange
2 27 (4.13%) IBM Notes
3 24 (3.67%) SharePoint
4 19 (2.91%) Exchange Server 2003
5 17 (2.60%) Exchange Server 2010
6 8 (1.22%) Blackberry Enterprise Server
7 7 (1.07%) Exchange Server 2007
8 5 (0.76%) Lync
9 2 (0.31%) CMS
9 2 (0.31%) IIS
10 1 (0.15%) Lotus Domino
10 1 (0.15%) CICS
10 1 (0.15%) WorkSite
10 1 (0.15%) SharePoint 2010
Applications
1 274 (41.90%) MS Office
2 142 (21.71%) MS Excel
3 16 (2.45%) MS PowerPoint
4 6 (0.92%) Spreadsheet
5 1 (0.15%) Acrobat
Business Applications
1 1 (0.15%) Oracle Financials
1 1 (0.15%) Dynamics NAV
Cloud Services
1 7 (1.07%) Office 365
2 4 (0.61%) SaaS
3 1 (0.15%) Google Apps
Communications & Networking
1 39 (5.96%) LAN
1 39 (5.96%) WAN
2 24 (3.67%) Wireless
2 24 (3.67%) Internet
3 22 (3.36%) TCP/IP
4 20 (3.06%) VoIP
5 18 (2.75%) VPN
6 16 (2.45%) DHCP
7 14 (2.14%) DNS
8 8 (1.22%) FTP
9 7 (1.07%) Intranet
10 5 (0.76%) IP Telephony
11 4 (0.61%) Wi-Fi
11 4 (0.61%) Cisco IPT
12 3 (0.46%) Firewall
13 2 (0.31%) Structured Cabling
13 2 (0.31%) SAN
14 1 (0.15%) WLAN
14 1 (0.15%) SMS
14 1 (0.15%) Broadband
Database & Business Intelligence
1 5 (0.76%) SQL Server
2 4 (0.61%) Oracle Database
3 1 (0.15%) MS Access
3 1 (0.15%) Crystal Reports
3 1 (0.15%) SQL Server 2000
3 1 (0.15%) SQL Server 2005
3 1 (0.15%) SQL Server 2008
General
1 46 (7.03%) Finance
2 18 (2.75%) Telecoms
3 14 (2.14%) Retail
4 13 (1.99%) Banking
5 10 (1.53%) Legal
6 9 (1.38%) French Language
7 8 (1.22%) Investment Banking
8 7 (1.07%) Law
9 5 (0.76%) Manufacturing
10 4 (0.61%) Advertising
10 4 (0.61%) Spanish Language
10 4 (0.61%) German Language
10 4 (0.61%) Marketing
11 2 (0.31%) Multimedia
11 2 (0.31%) International Banking
11 2 (0.31%) Pharmaceutical
12 1 (0.15%) Retail Banking
12 1 (0.15%) Mandarin Language
12 1 (0.15%) Cantonese Language
12 1 (0.15%) Dutch Language
Libraries, Frameworks & Software Standards
1 2 (0.31%) LINQ
2 1 (0.15%) Flash
2 1 (0.15%) .NET
2 1 (0.15%) HTML
2 1 (0.15%) XMPP
2 1 (0.15%) JSON
2 1 (0.15%) XHR
Miscellaneous
1 47 (7.19%) Analytical Skills
2 40 (6.12%) Blackberry
3 32 (4.89%) Management Information System
4 16 (2.45%) NHS
5 11 (1.68%) Thin Client
5 11 (1.68%) Fat Client
6 9 (1.38%) Video Conferencing
6 9 (1.38%) Smartphone
6 9 (1.38%) PDA
6 9 (1.38%) iPhone
6 9 (1.38%) iPad
7 8 (1.22%) Smartcard
8 4 (0.61%) Enterprise Software
8 4 (0.61%) Client/Server
9 3 (0.46%) Computer Science
9 3 (0.46%) Handset
9 3 (0.46%) Mobile Computing
10 2 (0.31%) Mathematics
11 1 (0.15%) GIS
11 1 (0.15%) SecurID
Operating Systems
1 415 (63.46%) Windows
2 192 (29.36%) Windows 7
3 140 (21.41%) Windows XP
4 51 (7.80%) Windows Server 2008
5 43 (6.57%) Windows 8
6 30 (4.59%) Windows Vista
7 28 (4.28%) Windows Server 2003
8 13 (1.99%) UNIX
9 10 (1.53%) Windows 2000 Server
10 6 (0.92%) Linux
11 5 (0.76%) Windows 2000
11 5 (0.76%) Mac OS
12 4 (0.61%) Android
12 4 (0.61%) Mac OS X
12 4 (0.61%) AIX
13 2 (0.31%) Windows Server 2012
13 2 (0.31%) Red Hat Enterprise Linux
13 2 (0.31%) Windows NT
13 2 (0.31%) Solaris
14 1 (0.15%) NetWare
Processes & Methodologies
1 208 (31.80%) ITIL
2 57 (8.72%) Service Management
3 48 (7.34%) Incident Management
4 27 (4.13%) Service Delivery
5 26 (3.98%) ITSM
6 9 (1.38%) CRM
6 9 (1.38%) Time Management
7 7 (1.07%) Asset Management
7 7 (1.07%) Migration
8 6 (0.92%) Problem Management
9 5 (0.76%) Change Management
9 5 (0.76%) CAD
9 5 (0.76%) Software Deployment
10 4 (0.61%) Kalman Filter
10 4 (0.61%) Network Monitoring
10 4 (0.61%) Stakeholder Management
10 4 (0.61%) Configuration Management
10 4 (0.61%) ERP
11 3 (0.46%) Project Management
11 3 (0.46%) Investment Management
Programming Languages
1 23 (3.52%) C
2 11 (1.68%) SQL
3 4 (0.61%) VBA
4 1 (0.15%) Python
4 1 (0.15%) VBScript
4 1 (0.15%) VB
4 1 (0.15%) C++
Qualifications
1 75 (11.47%) Security Cleared
2 56 (8.56%) SC Cleared
3 47 (7.19%) Microsoft Certification
4 40 (6.12%) MCP
5 30 (4.59%) ITIL Foundation Certificate
6 24 (3.67%) MCSE
7 15 (2.29%) Degree
8 13 (1.99%) ITIL Certification
9 12 (1.83%) A+ Certification
10 9 (1.38%) DV Cleared
11 8 (1.22%) MCITP
11 8 (1.22%) MCDST
12 4 (0.61%) Cisco Certification
12 4 (0.61%) CCNA
13 3 (0.46%) BC Cleared
14 2 (0.31%) MCSA
15 1 (0.15%) CCNP
15 1 (0.15%) HNC
15 1 (0.15%) ECDL
15 1 (0.15%) MCTS
Quality Assurance & Compliance
1 60 (9.17%) SLA
2 4 (0.61%) Dodd-Frank
2 4 (0.61%) ISO/IEC 20000
2 4 (0.61%) Sarbanes-Oxley
3 1 (0.15%) QA
System Software
1 261 (39.91%) Active Directory
2 5 (0.76%) Terminal Services
3 3 (0.46%) VMware Infrastructure
3 3 (0.46%) XenApp
4 2 (0.31%) Firmware
5 1 (0.15%) VMware ESX
5 1 (0.15%) VMware Workstation
5 1 (0.15%) VMware ESXi
Systems Management
1 16 (2.45%) Backup Exec
2 10 (1.53%) OVSD
3 7 (1.07%) SCCM
4 4 (0.61%) Tivoli
5 3 (0.46%) Systems Management Server (SMS)
5 3 (0.46%) WSUS
5 3 (0.46%) SCSM
6 2 (0.31%) DameWare
7 1 (0.15%) OpenView
7 1 (0.15%) OpenView Configuration Management
7 1 (0.15%) Norton AntiVirus
7 1 (0.15%) BMC Marimba
7 1 (0.15%) Symantec Enterprise Vault
Vendors
1 265 (40.52%) Microsoft
2 96 (14.68%) Citrix
3 44 (6.73%) Cisco
4 28 (4.28%) HP
5 26 (3.98%) Lotus
6 19 (2.91%) Remedy
7 15 (2.29%) McAfee
7 15 (2.29%) Bloomberg
8 14 (2.14%) Symantec
9 13 (1.99%) Adobe
10 12 (1.83%) Reuters
10 12 (1.83%) Sun
11 11 (1.68%) VMware
12 10 (1.53%) Apple
13 9 (1.38%) Oracle
14 8 (1.22%) Altiris
14 8 (1.22%) CQG
15 5 (0.76%) Mitel
16 4 (0.61%) Nokia
16 4 (0.61%) Dell
Norwich, Norfolk
Connectus
Rate: £11.18 - £13.71 per hour
Posted: 2 days ago
Crawley, West Sussex
KPRS
Rate: From £15 to £16 per hour
Posted: 2 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 2 days ago
Chatham, Kent
JNC Recruitment
Rate: Up to £22,000 per annum
Posted: 4 days ago
Colchester, Essex
Bristow Holland
Rate: Excellent Hourly Rates
Posted: 4 days ago
Basingstoke, Hampshire
Connectus
Rate: £12.5 - £15.5 per hour
Posted: 4 days ago
London
Vertical IT
Rate: £13 - £15 per hour + MARKET RATE + COMPETITIVE
Posted: 5 days ago
Guildford, Surrey
Lorien Resourcing
Posted: 5 days ago
Warwick, Warwickshire
Opus Recruitment Solutions Ltd
Rate: £10 - £15 per hour
Posted: 5 days ago
Leeds
Hays IT - Uk Posting account
Rate: £11.00 - £13.50 per hour
Posted: 5 days ago
Hertfordshire
Marcus Donald People
Rate: £8 - £10 per hour
Posted: 5 days ago
City, London
Global Technology Solutions Ltd
Rate: £150.00 - £160.00 per day
Posted: 6 days ago
Wakefield
Hays IT - Uk Posting account
Rate: £8.00 - £10.50 per hour
Posted: 11 days ago
Hampshire
Venn Group - UK
Rate: 8-10 Per Hour
Posted: 11 days ago
Bradford
Hays IT - Uk Posting account
Rate: £10.00 - £11.00 per hour
Posted: 11 days ago
Hampshire
Venn Group - UK
Rate: 7-9 Per Hour
Posted: 20 days ago
Lancashire
Venn Group - UK
Posted: 27 days ago