The statistics below represent IT contracts advertised across the England region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 19 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
First Line Support
UK / England
Rank 372 384 317
Rank change year-on-year
+12 -67
Contract jobs requiring a 1st Line Support 195 236 306
As % of all contract IT jobs located in England 0.47% 0.50% 0.64%
As % of the Job Titles category 0.50% 0.52% 0.68%
Number of daily rates quoted 86 91 90
Median daily rate £118 £125 £130
Median daily rate % change year-on-year
-6.00% -3.84%
90% offered a daily rate of more than £90 £92 £90
10% offered a daily rate of more than £180 £195 £165
UK excluding London median daily rate £115 £119 £128
% change year-on-year
-3.15% -6.86%
Number of hourly rates quoted 68 90 139
Median hourly rate £12.50 £12.00 £11.75
Median hourly rate % change year-on-year
+4.16% +2.12%
90% offered a hourly rate of more than £10.00 £9.50 £9.25
10% offered a hourly rate of more than £15.00 £17.00 £17.50
UK excluding London median hourly rate £12.50 £12.00 £12.00
% change year-on-year
+4.16% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
38923 45199 45004
As % of all contract IT jobs located in England 94.64% 95.07% 94.79%
Number of daily rates quoted 25520 29485 28268
Median daily rate £425 £423 £400
Median daily rate % change year-on-year
+0.48% +5.74%
90% offered a daily rate of more than £254 £263 £240
10% offered a daily rate of more than £600 £588 £575
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 1389 1530 1806
Median hourly rate £19.00 £17.50 £17.50
Median hourly rate % change year-on-year
+8.57% -
90% offered a hourly rate of more than £11.25 £11.00 £11.00
10% offered a hourly rate of more than £46.00 £49.50 £40.00
UK excluding London median hourly rate £17.50 £18.00 £16.72
% change year-on-year
-2.77% +7.65%

1st Line Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 19 February 2017.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +12 57 £130 +14.28% 16
London -18 43 £163 +20.37% 19
West Midlands +25 25 £100 -45.20% 2
South West +16 21 £110 - 5
North West +33 20 £110 -10.20% 8
Yorkshire +13 16 £125 +13.63% 8
East of England -1 10 £161 +26.47% 4
East Midlands -3 2 £100 -46.66% 4
North East -12 2 - - 2
1st Line Support
UK

1st Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 19 February 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support in the job title.

1 254 (59.35%) Windows
2 208 (48.60%) Active Directory
3 157 (36.68%) MS Office
4 152 (35.51%) Microsoft
5 120 (28.04%) Windows 7
6 84 (19.63%) ITIL
7 69 (16.12%) MS Excel
8 44 (10.28%) SLA
9 35 (8.18%) Citrix
10 33 (7.71%) Incident Management
11 31 (7.24%) VMware
11 31 (7.24%) Windows XP
11 31 (7.24%) Apple
12 30 (7.01%) Service Management
13 29 (6.78%) Windows Server
13 29 (6.78%) Windows 10
14 28 (6.54%) TCP/IP
15 27 (6.31%) MS Exchange
16 25 (5.84%) Windows 8
17 23 (5.37%) Security Cleared
18 22 (5.14%) VMware Infrastructure
18 22 (5.14%) Windows Server 2008
19 21 (4.91%) Time Management
19 21 (4.91%) Service Delivery
20 20 (4.67%) Office 365
21 19 (4.44%) LAN
21 19 (4.44%) SC Cleared
22 18 (4.21%) VPN
22 18 (4.21%) Analytical Skills
23 17 (3.97%) Cisco

1st Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (6.31%) MS Exchange
2 13 (3.04%) IBM Notes
3 8 (1.87%) Exchange Server 2010
4 5 (1.17%) Blackberry Enterprise Server
4 5 (1.17%) Exchange Server 2007
4 5 (1.17%) SharePoint
4 5 (1.17%) Skype for Business
5 3 (0.70%) Exchange Server 2003
5 3 (0.70%) Moodle
6 2 (0.47%) IIS
7 1 (0.23%) IBM Domino
7 1 (0.23%) SAS
Applications
1 157 (36.68%) MS Office
2 69 (16.12%) MS Excel
3 9 (2.10%) MS PowerPoint
4 7 (1.64%) Spreadsheet
5 1 (0.23%) Adobe Illustrator
5 1 (0.23%) InDesign
5 1 (0.23%) SOLIDWORKS
Business Applications
1 2 (0.47%) Remedy ITSM
2 1 (0.23%) Dynamics NAV
2 1 (0.23%) SAP FI
Cloud Services
1 20 (4.67%) Office 365
2 8 (1.87%) Google Drive
2 8 (1.87%) Microsoft Azure
3 2 (0.47%) G Suite
4 1 (0.23%) Mimecast
4 1 (0.23%) SaaS
Communications & Networking
1 28 (6.54%) TCP/IP
2 19 (4.44%) LAN
3 18 (4.21%) VPN
4 17 (3.97%) Internet
5 16 (3.74%) Firewall
5 16 (3.74%) Wireless
6 14 (3.27%) WAN
7 13 (3.04%) DNS
8 12 (2.80%) VoIP
9 10 (2.34%) DHCP
10 7 (1.64%) Remote Desktop
11 6 (1.40%) Broadband
12 5 (1.17%) ATM
12 5 (1.17%) Skype
13 4 (0.93%) VLAN
14 3 (0.70%) Frame Relay
14 3 (0.70%) IGMP
14 3 (0.70%) MPLS
14 3 (0.70%) OSPF
14 3 (0.70%) VPLS
Database & Business Intelligence
1 2 (0.47%) Oracle Database
1 2 (0.47%) RDBMS
1 2 (0.47%) Relational Database
1 2 (0.47%) SQL Server
2 1 (0.23%) MS Access
2 1 (0.23%) Oracle Reports
Development Applications
1 6 (1.40%) JIRA
2 2 (0.47%) SQL Server Management Studio (SSMS)
General
1 17 (3.97%) Finance
1 17 (3.97%) Law
2 11 (2.57%) Retail
2 11 (2.57%) Telecoms
3 10 (2.34%) Legal
4 6 (1.40%) German Language
5 5 (1.17%) Spanish Language
6 3 (0.70%) Advertising
6 3 (0.70%) Dutch Language
6 3 (0.70%) French Language
6 3 (0.70%) Marketing
6 3 (0.70%) Portuguese Language
7 2 (0.47%) Banking
7 2 (0.47%) Electronics
7 2 (0.47%) Manufacturing
8 1 (0.23%) Financial Institution
8 1 (0.23%) Italian Language
8 1 (0.23%) Military
8 1 (0.23%) Pharmaceutical
8 1 (0.23%) Polish Language
Libraries, Frameworks & Software Standards
1 3 (0.70%) HTML
1 3 (0.70%) Middleware
1 3 (0.70%) X-Windows
2 1 (0.23%) .NET
2 1 (0.23%) HTML5
Miscellaneous
1 18 (4.21%) Analytical Skills
2 17 (3.97%) Blackberry
3 12 (2.80%) Smartphone
4 11 (2.57%) NHS
5 10 (2.34%) EPoS
5 10 (2.34%) iPhone
6 6 (1.40%) Fat Client
6 6 (1.40%) Management Information System
6 6 (1.40%) Thin Client
6 6 (1.40%) Video Conferencing
7 4 (0.93%) Handset
7 4 (0.93%) iPad
7 4 (0.93%) IPTV
8 3 (0.70%) Computer Science
8 3 (0.70%) e-Learning
8 3 (0.70%) Over-the-Top Content
8 3 (0.70%) STB
8 3 (0.70%) Video on Demand
9 2 (0.47%) Client/Server
9 2 (0.47%) Device Driver
Operating Systems
1 254 (59.35%) Windows
2 120 (28.04%) Windows 7
3 31 (7.24%) Windows XP
4 29 (6.78%) Windows 10
4 29 (6.78%) Windows Server
5 25 (5.84%) Windows 8
6 22 (5.14%) Windows Server 2008
7 15 (3.50%) Android
7 15 (3.50%) Apple iOS
8 12 (2.80%) Mac OS X
9 8 (1.87%) Windows Server 2012
10 7 (1.64%) Linux
10 7 (1.64%) Mac OS
11 6 (1.40%) Windows 2000
11 6 (1.40%) Windows Server 2003
12 5 (1.17%) Windows Vista
13 3 (0.70%) Unix
14 1 (0.23%) Windows Mobile
Processes & Methodologies
1 84 (19.63%) ITIL
2 33 (7.71%) Incident Management
3 30 (7.01%) Service Management
4 21 (4.91%) Service Delivery
4 21 (4.91%) Time Management
5 14 (3.27%) Network Management
6 8 (1.87%) Asset Management
6 8 (1.87%) ITSM
7 7 (1.64%) Problem Management
8 6 (1.40%) Root Cause Analysis
9 3 (0.70%) Change Management
9 3 (0.70%) CRM
9 3 (0.70%) Email Management
9 3 (0.70%) ERP
9 3 (0.70%) Migration
9 3 (0.70%) Network Architecture
9 3 (0.70%) Network Monitoring
9 3 (0.70%) Software Deployment
9 3 (0.70%) Ticket Management
10 2 (0.47%) Workflow
Programming Languages
1 10 (2.34%) SQL
2 3 (0.70%) Java
3 2 (0.47%) JavaScript
3 2 (0.47%) T-SQL
4 1 (0.23%) C#
4 1 (0.23%) PHP
4 1 (0.23%) PowerShell
Qualifications
1 23 (5.37%) Security Cleared
2 19 (4.44%) SC Cleared
3 16 (3.74%) DBS Check
4 8 (1.87%) Microsoft Certification
5 7 (1.64%) CCNA
5 7 (1.64%) Cisco Certification
5 7 (1.64%) Degree
5 7 (1.64%) ITIL Certification
6 6 (1.40%) CTC Cleared
6 6 (1.40%) MOS
7 4 (0.93%) CCIP
7 4 (0.93%) CCNP
7 4 (0.93%) DV Cleared
7 4 (0.93%) MCP
8 3 (0.70%) BPSS Clearance
8 3 (0.70%) JNCIA
9 2 (0.47%) ITIL Foundation Certificate
10 1 (0.23%) ECDL
10 1 (0.23%) MCTS
10 1 (0.23%) Network+ Certification
Quality Assurance & Compliance
1 44 (10.28%) SLA
2 2 (0.47%) Disclosure Scotland
System Software
1 208 (48.60%) Active Directory
2 22 (5.14%) VMware Infrastructure
3 2 (0.47%) Terminal Services
4 1 (0.23%) Hyper-V
4 1 (0.23%) Microsoft Virtual Server
4 1 (0.23%) NFS
4 1 (0.23%) Virtual Machines
4 1 (0.23%) Virtual Servers
4 1 (0.23%) VMware ESX
4 1 (0.23%) XenApp
Systems Management
1 4 (0.93%) SCCM
2 3 (0.70%) AirWatch
2 3 (0.70%) DameWare
3 2 (0.47%) Nagios
4 1 (0.23%) Cisco Prime
4 1 (0.23%) Forefront Identity Manager
4 1 (0.23%) Jamf Pro
4 1 (0.23%) SCSM
4 1 (0.23%) ServiceCenter
4 1 (0.23%) ZENworks
Vendors
1 152 (35.51%) Microsoft
2 35 (8.18%) Citrix
3 31 (7.24%) Apple
3 31 (7.24%) VMware
4 17 (3.97%) Cisco
5 13 (3.04%) Lotus
5 13 (3.04%) ServiceNow
6 11 (2.57%) Google
6 11 (2.57%) HP
7 9 (2.10%) LANDesk
8 8 (1.87%) Remedy
8 8 (1.87%) SAP
9 5 (1.17%) Juniper
9 5 (1.17%) Oracle
10 4 (0.93%) Avaya
11 3 (0.70%) Huawei
12 2 (0.47%) BMC
12 2 (0.47%) Fujitsu
12 2 (0.47%) Mitel
13 1 (0.23%) Ericsson
Reading, Berkshire
Randstad Technologies
Rate: £100 per day
Posted: 3 days ago
Skipton, North Yorkshire
Oscar
Rate: £10 - £13 per hour
Posted: 4 days ago
London
Marcus Donald People
Rate: £125 - £150 per hour
Posted: 2 days ago
Slough, Berkshire
Computer People
Rate: £100.00 - £110.00 per day
Posted: 5 days ago
Central London
OHO Group Ltd.
Rate: £150 - £200 per day
Posted: 3 days ago
City, London
Oho Group Ltd.
Rate: £150 - £200 per day
Posted: 3 days ago
London
Lorien Resourcing
Rate: £100 - £120 per annum
Posted: 5 days ago
Bristol
The Curve Group
Posted: 10 days ago