The statistics below represent IT contracts advertised across the England region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jul 2016
Same period 2015 Same period 2014
First Line Support
Rank 403 359 274
Rank change year-on-year
-44 -85
Contract jobs requiring a 1st Line Support 233 298 387
As % of all contract IT jobs located in England 0.47% 0.58% 0.78%
As % of the Job Titles category 0.49% 0.61% 0.83%
Number of daily rates quoted 96 89 119
Median daily rate £115 £130 £120
Median daily rate % change year-on-year
-11.53% +8.33%
90% offered a daily rate of more than £95 £95 £85
10% offered a daily rate of more than £190 £203 £185
UK excluding London median daily rate £114 £120 £110
% change year-on-year
-5.20% +9.09%
Number of hourly rates quoted 88 150 194
Median hourly rate £11.75 £12.00 £11.68
Median hourly rate % change year-on-year
-2.08% +2.78%
90% offered a hourly rate of more than £8.98 £9.44 £9.24
10% offered a hourly rate of more than £15.00 £17.24 £17.05
UK excluding London median hourly rate £11.75 £12.00 £11.50
% change year-on-year
-2.08% +4.34%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47210 49030 46876
As % of all contract IT jobs located in England 94.82% 94.82% 94.84%
Number of daily rates quoted 31067 31698 28896
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £248 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1405 1831 1932
Median hourly rate £17.10 £16.60 £16.50
Median hourly rate % change year-on-year
+3.01% +0.60%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.00 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.25
% change year-on-year
+2.10% -0.55%

1st Line Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 30 July 2016.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 30 July 2016.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 30 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +10 63 £120 - 22
London -32 56 £120 -18.64% 7
East of England +17 28 £101 -28.94% 4
North West -3 25 £108 - 4
South West +15 22 £115 - 2
East Midlands -1 12 £145 - 2
Yorkshire -20 12 £115 +4.54% 10
West Midlands -33 12 £100 -6.97% 5
North East -44 3 £93 -24.48%
1st Line Support
UK

1st Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 30 July 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support in the job title.

1 278 (61.37%) Windows
2 213 (47.02%) Active Directory
3 167 (36.87%) Microsoft
4 154 (34.00%) MS Office
5 142 (31.35%) Windows 7
6 96 (21.19%) ITIL
7 70 (15.45%) MS Excel
8 56 (12.36%) Windows XP
9 46 (10.15%) SLA
10 39 (8.61%) MS Exchange
11 37 (8.17%) Windows 8
12 35 (7.73%) Citrix
13 32 (7.06%) Finance
14 31 (6.84%) Service Management
15 30 (6.62%) Windows Server
16 28 (6.18%) Blackberry
17 25 (5.52%) Cisco
18 24 (5.30%) Incident Management
19 21 (4.64%) Security Cleared
19 21 (4.64%) WAN
19 21 (4.64%) Microsoft Certification
19 21 (4.64%) LAN
20 20 (4.42%) Internet
20 20 (4.42%) Windows 10
20 20 (4.42%) Office 365
21 18 (3.97%) TCP/IP
22 17 (3.75%) Service Delivery
22 17 (3.75%) VMware
22 17 (3.75%) SC Cleared
22 17 (3.75%) Android

1st Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (8.61%) MS Exchange
2 11 (2.43%) Blackberry Enterprise Server
3 10 (2.21%) SharePoint
4 7 (1.55%) Exchange Server 2010
4 7 (1.55%) IBM Notes
5 5 (1.10%) Exchange Server 2003
5 5 (1.10%) Exchange Server 2013
6 4 (0.88%) Exchange Server 2007
7 3 (0.66%) BizTalk Server
8 2 (0.44%) IIS
8 2 (0.44%) JBoss
8 2 (0.44%) Skype for Business
9 1 (0.22%) Confluence
9 1 (0.22%) WordPress
Applications
1 154 (34.00%) MS Office
2 70 (15.45%) MS Excel
3 5 (1.10%) Spreadsheet
4 2 (0.44%) MS PowerPoint
5 1 (0.22%) MS Visio
Business Applications
1 1 (0.22%) Dynamics CRM
1 1 (0.22%) Dynamics GP
1 1 (0.22%) SAP CO
1 1 (0.22%) SAP FI
1 1 (0.22%) SAP FI/CO
1 1 (0.22%) SAP Oil and Gas
Cloud Services
1 20 (4.42%) Office 365
2 4 (0.88%) Google Apps
3 1 (0.22%) Adobe Creative Cloud
Communications & Networking
1 21 (4.64%) LAN
1 21 (4.64%) WAN
2 20 (4.42%) Internet
3 18 (3.97%) TCP/IP
4 16 (3.53%) VoIP
5 13 (2.87%) VPN
6 9 (1.99%) Intranet
7 8 (1.77%) Wi-Fi
8 6 (1.32%) DNS
8 6 (1.32%) Firewall
8 6 (1.32%) ISDN
9 5 (1.10%) ATM
9 5 (1.10%) IPv4
10 4 (0.88%) Wireless
11 2 (0.44%) ADSL
11 2 (0.44%) DHCP
11 2 (0.44%) FTP
11 2 (0.44%) Remote Desktop
11 2 (0.44%) Skype
12 1 (0.22%) Multicast
Database & Business Intelligence
1 6 (1.32%) SQL Server
2 3 (0.66%) Oracle Database
3 1 (0.22%) MS Access
3 1 (0.22%) SQL Server 2005
3 1 (0.22%) SQL Server 2008
General
1 32 (7.06%) Finance
2 9 (1.99%) Banking
2 9 (1.99%) Telecoms
3 8 (1.77%) Law
3 8 (1.77%) Legal
4 6 (1.32%) Retail
5 5 (1.10%) Advertising
6 4 (0.88%) French Language
6 4 (0.88%) German Language
6 4 (0.88%) Local Government
7 3 (0.66%) Back Office
7 3 (0.66%) International Banking
7 3 (0.66%) Manufacturing
8 2 (0.44%) Financial Institution
8 2 (0.44%) Japanese Language
9 1 (0.22%) Investment Banking
9 1 (0.22%) Italian Language
9 1 (0.22%) Military
9 1 (0.22%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (1.55%) HTML
2 1 (0.22%) Doctrine
Miscellaneous
1 28 (6.18%) Blackberry
2 17 (3.75%) Analytical Skills
3 10 (2.21%) Smartphone
4 8 (1.77%) iPhone
5 6 (1.32%) Computer Science
5 6 (1.32%) iPad
5 6 (1.32%) NHS
6 4 (0.88%) Data Centre
6 4 (0.88%) Enterprise Software
6 4 (0.88%) Video Conferencing
7 3 (0.66%) Management Information System
7 3 (0.66%) Statistics
8 2 (0.44%) BYOD
8 2 (0.44%) Client/Server
8 2 (0.44%) CMDB
8 2 (0.44%) Driving Licence
8 2 (0.44%) EPoS
8 2 (0.44%) Fat Client
8 2 (0.44%) Hedge funds
8 2 (0.44%) Thin Client
Operating Systems
1 278 (61.37%) Windows
2 142 (31.35%) Windows 7
3 56 (12.36%) Windows XP
4 37 (8.17%) Windows 8
5 30 (6.62%) Windows Server
6 20 (4.42%) Windows 10
7 17 (3.75%) Android
8 13 (2.87%) Apple iOS
9 11 (2.43%) Windows Server 2008
10 9 (1.99%) Mac OS X
10 9 (1.99%) Windows Server 2003
11 7 (1.55%) Linux
11 7 (1.55%) Windows Server 2012
12 6 (1.32%) Unix
12 6 (1.32%) Windows 2000 Server
13 3 (0.66%) Windows 2000
14 2 (0.44%) HPUX
14 2 (0.44%) Ubuntu
15 1 (0.22%) Windows Mobile
15 1 (0.22%) Windows Vista
Processes & Methodologies
1 96 (21.19%) ITIL
2 31 (6.84%) Service Management
3 24 (5.30%) Incident Management
4 17 (3.75%) Service Delivery
5 9 (1.99%) Email Management
6 7 (1.55%) Time Management
7 6 (1.32%) Knowledge Management
8 5 (1.10%) CRM
8 5 (1.10%) Data Protection
8 5 (1.10%) Fault Management
8 5 (1.10%) ITIL V3
8 5 (1.10%) Kalman Filter
8 5 (1.10%) Problem Management
8 5 (1.10%) Service Desk Management
9 4 (0.88%) ITSM
9 4 (0.88%) Migration
10 3 (0.66%) Coaching
10 3 (0.66%) Identity Management
10 3 (0.66%) Line Management
10 3 (0.66%) Ticket Management
Programming Languages
1 3 (0.66%) C
1 3 (0.66%) SQL
2 2 (0.44%) PHP
2 2 (0.44%) PowerShell
3 1 (0.22%) Java
3 1 (0.22%) JavaScript
Qualifications
1 21 (4.64%) Microsoft Certification
1 21 (4.64%) Security Cleared
2 17 (3.75%) SC Cleared
3 12 (2.65%) MCSE
4 9 (1.99%) ITIL Certification
4 9 (1.99%) MCP
5 8 (1.77%) Degree
6 6 (1.32%) MCITP
7 5 (1.10%) A+ Certification
7 5 (1.10%) CCNA
7 5 (1.10%) Cisco Certification
8 4 (0.88%) MCSA
9 3 (0.66%) ITIL Foundation Certificate
10 2 (0.44%) MOS
11 1 (0.22%) BC Cleared
11 1 (0.22%) CNE
11 1 (0.22%) DBS Check
11 1 (0.22%) MCTS
11 1 (0.22%) Novell Certification
11 1 (0.22%) NVQ Level 3
Quality Assurance & Compliance
1 46 (10.15%) SLA
2 1 (0.22%) HL7
2 1 (0.22%) ISO 9000
System Software
1 213 (47.02%) Active Directory
2 10 (2.21%) VMware Infrastructure
3 2 (0.44%) Terminal Server
3 2 (0.44%) Terminal Services
4 1 (0.22%) Hyper-V
4 1 (0.22%) iptables
4 1 (0.22%) Samba
4 1 (0.22%) Virtual Servers
4 1 (0.22%) VMware Server
4 1 (0.22%) VMware Workstation
4 1 (0.22%) XenApp
Systems Management
1 8 (1.77%) SCCM
2 5 (1.10%) Backup Exec
3 2 (0.44%) DameWare
3 2 (0.44%) McAfee ePO
3 2 (0.44%) Norton AntiVirus
3 2 (0.44%) ServiceCenter
3 2 (0.44%) Tivoli Storage Manager
3 2 (0.44%) WSUS
3 2 (0.44%) ZENworks
4 1 (0.22%) AirWatch
4 1 (0.22%) Cisco CUCM
4 1 (0.22%) Malwarebytes
4 1 (0.22%) NetVault Backup
4 1 (0.22%) OVSD
4 1 (0.22%) Plesk
4 1 (0.22%) Unicenter
Vendors
1 167 (36.87%) Microsoft
2 35 (7.73%) Citrix
3 25 (5.52%) Cisco
4 17 (3.75%) VMware
5 14 (3.09%) Remedy
6 13 (2.87%) Apple
7 11 (2.43%) Avaya
7 11 (2.43%) HP
8 10 (2.21%) Mitel
9 9 (1.99%) Bomgar
9 9 (1.99%) Google
9 9 (1.99%) ServiceNow
10 8 (1.77%) Intel Security
11 7 (1.55%) Lotus
11 7 (1.55%) SAP
12 6 (1.32%) Dell
12 6 (1.32%) LANDesk
12 6 (1.32%) Symantec
13 3 (0.66%) Oracle
13 3 (0.66%) Sitecore
Stevenage, Hertfordshire
Marcus Donald People
Rate: £10 - £12 per hour
Posted: 3 days ago
Leeds, West Yorkshire
Oscar
Rate: £10 - £15 per hour
Posted: 21 hours ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Posted: 3 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £8.25 - £10.00 per hour
Posted: 3 days ago
Southampton, Hampshire
Networkers
Rate: £80 - £100 per day
Posted: 5 days ago
Barnsley, South Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: Negotiable
Posted: 2 days ago
London
Lorien Resourcing
Rate: £130 - £135 per day
Posted: 4 days ago