The statistics below represent IT contracts advertised across the England region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 422 330 250
Rank change year-on-year
-92 -80
Contract jobs requiring a 1st Line Support 209 308 395
As % of all contract IT jobs located in England 0.42% 0.63% 0.82%
As % of the Job Titles category 0.45% 0.66% 0.87%
Number of daily rates quoted 61 76 140
Median daily rate £118 £125 £110
Median daily rate % change year-on-year
-6.00% +13.63%
90% offered a daily rate of more than £100 £85 £78
10% offered a daily rate of more than £195 £218 £170
UK excluding London median daily rate £115 £115 £104
% change year-on-year
- +10.31%
Number of hourly rates quoted 108 162 175
Median hourly rate £11.75 £12.00 £11.56
Median hourly rate % change year-on-year
-2.08% +3.78%
90% offered a hourly rate of more than £9.35 £9.00 £9.00
10% offered a hourly rate of more than £15.50 £17.00 £17.50
UK excluding London median hourly rate £11.65 £11.75 £11.50
% change year-on-year
-0.85% +2.17%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46767 46633 45417
As % of all contract IT jobs located in England 94.92% 94.73% 94.54%
Number of daily rates quoted 30873 29254 28503
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1342 1874 1952
Median hourly rate £17.95 £16.83 £17.00
Median hourly rate % change year-on-year
+6.65% -1.02%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £43.50 £42.00 £40.00
UK excluding London median hourly rate £17.50 £16.00 £16.50
% change year-on-year
+9.37% -3.03%

1st Line Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 25 May 2016.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 25 May 2016.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 25 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -23 64 £130 +8.33% 15
London -36 39 £120 -17.24% 22
East of England -3 26 £116 +16.25% 8
North West -13 23 £119 +25.00% 7
Yorkshire -1 20 £100 +43.36% 3
West Midlands -22 15 £105 -44.73% 4
South West -2 13 £115 -20.00% 8
East Midlands -3 6 - - 4
North East -53 3 £110 -60.00%
1st Line Support
UK

1st Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 25 May 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support in the job title.

1 287 (63.92%) Windows
2 226 (50.33%) Active Directory
3 196 (43.65%) Microsoft
4 172 (38.31%) MS Office
5 152 (33.85%) Windows 7
6 104 (23.16%) ITIL
7 68 (15.14%) Windows XP
8 63 (14.03%) MS Excel
9 59 (13.14%) MS Exchange
10 46 (10.24%) SLA
11 42 (9.35%) Citrix
12 38 (8.46%) Service Management
12 38 (8.46%) Windows 8
13 37 (8.24%) Finance
14 33 (7.35%) Blackberry
15 32 (7.13%) Cisco
16 28 (6.24%) Windows Server
17 27 (6.01%) Microsoft Certification
17 27 (6.01%) Incident Management
18 23 (5.12%) WAN
18 23 (5.12%) LAN
19 22 (4.90%) Analytical Skills
19 22 (4.90%) Office 365
20 18 (4.01%) Security Cleared
20 18 (4.01%) TCP/IP
21 17 (3.79%) HP
21 17 (3.79%) Internet
22 16 (3.56%) SC Cleared
23 15 (3.34%) Legal
24 14 (3.12%) ITIL Certification

1st Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (13.14%) MS Exchange
2 13 (2.90%) Exchange Server 2010
3 12 (2.67%) Blackberry Enterprise Server
3 12 (2.67%) SharePoint
4 10 (2.23%) IBM Notes
5 8 (1.78%) Exchange Server 2003
5 8 (1.78%) Exchange Server 2007
6 6 (1.34%) Skype for Business
7 4 (0.89%) IIS
8 3 (0.67%) Exchange Server 2013
9 1 (0.22%) CMS
9 1 (0.22%) Confluence
9 1 (0.22%) JBoss
9 1 (0.22%) WordPress
Applications
1 172 (38.31%) MS Office
2 63 (14.03%) MS Excel
3 3 (0.67%) MS PowerPoint
4 1 (0.22%) MS Visio
4 1 (0.22%) Spreadsheet
Business Applications
1 1 (0.22%) Dynamics CRM
1 1 (0.22%) Dynamics GP
1 1 (0.22%) SAP CO
1 1 (0.22%) SAP FI
1 1 (0.22%) SAP FI/CO
1 1 (0.22%) SAP Oil and Gas
Cloud Services
1 22 (4.90%) Office 365
2 2 (0.45%) Google Apps
3 1 (0.22%) OneDrive
Communications & Networking
1 23 (5.12%) LAN
1 23 (5.12%) WAN
2 18 (4.01%) TCP/IP
3 17 (3.79%) Internet
4 13 (2.90%) VPN
5 10 (2.23%) VoIP
6 9 (2.00%) DNS
6 9 (2.00%) Intranet
7 8 (1.78%) ATM
8 7 (1.56%) Firewall
9 5 (1.11%) DHCP
10 4 (0.89%) Remote Desktop
10 4 (0.89%) Wi-Fi
11 3 (0.67%) ISDN
11 3 (0.67%) Skype
11 3 (0.67%) Wireless
12 2 (0.45%) ADSL
12 2 (0.45%) FTP
12 2 (0.45%) IPv4
13 1 (0.22%) Extranet
Database & Business Intelligence
1 6 (1.34%) SQL Server
2 2 (0.45%) Oracle Database
2 2 (0.45%) SQL Server 2005
2 2 (0.45%) SQL Server 2008
3 1 (0.22%) Data Mining
3 1 (0.22%) MS Access
Development Applications
1 1 (0.22%) JIRA
General
1 37 (8.24%) Finance
2 15 (3.34%) Legal
3 11 (2.45%) Banking
4 7 (1.56%) Law
4 7 (1.56%) Telecoms
5 6 (1.34%) Local Government
6 5 (1.11%) Investment Banking
7 4 (0.89%) Back Office
7 4 (0.89%) International Banking
7 4 (0.89%) Retail
8 3 (0.67%) Advertising
8 3 (0.67%) French Language
8 3 (0.67%) German Language
8 3 (0.67%) Manufacturing
9 2 (0.45%) Financial Institution
10 1 (0.22%) Italian Language
10 1 (0.22%) Military
10 1 (0.22%) Private Banking
10 1 (0.22%) Retail Banking
10 1 (0.22%) Spanish Language
Libraries, Frameworks & Software Standards
1 9 (2.00%) HTML
2 2 (0.45%) .NET
3 1 (0.22%) CSS
3 1 (0.22%) XHTML
3 1 (0.22%) XML
Miscellaneous
1 33 (7.35%) Blackberry
2 22 (4.90%) Analytical Skills
3 9 (2.00%) NHS
4 7 (1.56%) iPhone
4 7 (1.56%) Smartphone
5 6 (1.34%) Driving Licence
5 6 (1.34%) iPad
6 4 (0.89%) Enterprise Software
6 4 (0.89%) Management Information System
7 3 (0.67%) Computer Science
7 3 (0.67%) Data Centre
7 3 (0.67%) Mobile Computing
7 3 (0.67%) Statistics
8 2 (0.45%) BYOD
8 2 (0.45%) EPoS
8 2 (0.45%) Fat Client
8 2 (0.45%) Hedge funds
8 2 (0.45%) Private Cloud
8 2 (0.45%) Thin Client
8 2 (0.45%) Video Conferencing
Operating Systems
1 287 (63.92%) Windows
2 152 (33.85%) Windows 7
3 68 (15.14%) Windows XP
4 38 (8.46%) Windows 8
5 28 (6.24%) Windows Server
6 14 (3.12%) Apple iOS
6 14 (3.12%) Windows 10
6 14 (3.12%) Windows Server 2008
7 12 (2.67%) Android
7 12 (2.67%) Windows Server 2003
8 8 (1.78%) Unix
9 7 (1.56%) Mac OS X
9 7 (1.56%) Windows Server 2012
10 6 (1.34%) Linux
10 6 (1.34%) Windows 2000 Server
11 3 (0.67%) Mac OS
12 2 (0.45%) Windows Vista
13 1 (0.22%) CentOS
13 1 (0.22%) Windows 2000
13 1 (0.22%) Windows NT
Processes & Methodologies
1 104 (23.16%) ITIL
2 38 (8.46%) Service Management
3 27 (6.01%) Incident Management
4 12 (2.67%) Service Delivery
5 10 (2.23%) Change Management
6 9 (2.00%) Migration
7 8 (1.78%) Fault Management
7 8 (1.78%) ITSM
8 6 (1.34%) CRM
8 6 (1.34%) Email Management
9 5 (1.11%) Data Protection
9 5 (1.11%) ITIL V3
9 5 (1.11%) Problem Management
9 5 (1.11%) Root Cause Analysis
9 5 (1.11%) Service Desk Management
10 4 (0.89%) Kalman Filter
11 3 (0.67%) Time Management
12 2 (0.45%) Email Filtering
12 2 (0.45%) Email Migration
12 2 (0.45%) Ticket Management
Programming Languages
1 2 (0.45%) JavaScript
1 2 (0.45%) PHP
1 2 (0.45%) SQL
2 1 (0.22%) C
2 1 (0.22%) Java
2 1 (0.22%) PowerShell
Qualifications
1 27 (6.01%) Microsoft Certification
2 18 (4.01%) Security Cleared
3 16 (3.56%) SC Cleared
4 14 (3.12%) ITIL Certification
5 13 (2.90%) MCSE
6 12 (2.67%) MCP
7 10 (2.23%) A+ Certification
8 9 (2.00%) CCNA
8 9 (2.00%) Cisco Certification
9 7 (1.56%) ITIL Foundation Certificate
10 5 (1.11%) Degree
10 5 (1.11%) MCSA
11 4 (0.89%) MCITP
12 2 (0.45%) DBS Check
12 2 (0.45%) MOS
13 1 (0.22%) BC Cleared
13 1 (0.22%) CCNP
13 1 (0.22%) CCVP
13 1 (0.22%) DV Cleared
13 1 (0.22%) NVQ Level 3
Quality Assurance & Compliance
1 46 (10.24%) SLA
2 1 (0.22%) HL7
2 1 (0.22%) ISO 9000
2 1 (0.22%) QA
System Software
1 226 (50.33%) Active Directory
2 8 (1.78%) VMware Infrastructure
3 3 (0.67%) Terminal Server
4 2 (0.45%) XenApp
5 1 (0.22%) Hyper-V
5 1 (0.22%) iptables
5 1 (0.22%) Samba
5 1 (0.22%) Terminal Services
5 1 (0.22%) VMware Server
5 1 (0.22%) VMware Workstation
5 1 (0.22%) XenDesktop
5 1 (0.22%) XenServer
Systems Management
1 9 (2.00%) SCCM
2 4 (0.89%) Backup Exec
3 2 (0.45%) DameWare
3 2 (0.45%) McAfee ePO
3 2 (0.45%) ServiceCenter
3 2 (0.45%) WSUS
3 2 (0.45%) ZENworks
4 1 (0.22%) AirWatch
4 1 (0.22%) Malwarebytes
4 1 (0.22%) NetVault Backup
4 1 (0.22%) Norton AntiVirus
4 1 (0.22%) OVSD
4 1 (0.22%) Plesk
4 1 (0.22%) Unicenter
Vendors
1 196 (43.65%) Microsoft
2 42 (9.35%) Citrix
3 32 (7.13%) Cisco
4 17 (3.79%) HP
5 14 (3.12%) VMware
6 13 (2.90%) Remedy
7 10 (2.23%) Lotus
8 9 (2.00%) Apple
8 9 (2.00%) SAP
9 7 (1.56%) Google
9 7 (1.56%) Intel Security
10 6 (1.34%) Dell
10 6 (1.34%) ServiceNow
11 5 (1.11%) Bomgar
11 5 (1.11%) LANDesk
12 4 (0.89%) Avaya
12 4 (0.89%) Symantec
13 3 (0.67%) MobileIron
13 3 (0.67%) Oracle
14 2 (0.45%) Dell KACE
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Rate: Competitive Daily Rate
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