The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 286 313 309
Rank change year-on-year
+27 -4
Contract jobs requiring a 1st Line Support 337 270 293
As % of all contract IT jobs located in England 0.66% 0.56% 0.55%
As % of the Job Titles category 0.71% 0.60% 0.59%
Number of daily rates quoted 124 69 78
Average daily rate
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of your Daily Rate
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£120 £120 £115
Average daily rate % change year-on-year
- +4.34%
90% offered a daily rate of more than £87 £70 £99
10% offered a daily rate of more than £185 £166 £202
UK excluding London average daily rate £110 £100 £106
% change year-on-year
+10.00% -5.88%
Number of hourly rates quoted 157 134 131
Average hourly rate £11.50 £11.50 £12.49
Average hourly rate % change year-on-year
- -7.92%
90% offered a hourly rate of more than £9.50 £9.00 £9.03
10% offered a hourly rate of more than £17.20 £18.88 £16.00
UK excluding London average hourly rate £11.69 £11.00 £12.00
% change year-on-year
+6.25% -8.33%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47194 44670 49324
As % of all contract IT jobs located in England 92.21% 92.82% 92.92%
Number of daily rates quoted 29171 27141 28355
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1876 1959 2460
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.01
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 29 August 2014.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 29 August 2014.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +45 103 £150 +18.11% 8
South East +21 91 £120 -20.00% 18
West Midlands 0 38 £120 +9.09% 2
East of England -15 26 £113 +12.50% 4
North West -16 23 £105 -25.00% 7
Yorkshire +4 21 £123 +8.88% 6
South West -36 17 £147 -25.82% 5
East Midlands -9 13 £75 +7.14% 5
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 29 August 2014, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 476 (67.33%) Windows
2 319 (45.12%) Active Directory
3 303 (42.86%) MS Office
4 245 (34.65%) Microsoft
5 233 (32.96%) Windows 7
6 213 (30.13%) ITIL
7 209 (29.56%) Windows XP
8 194 (27.44%) MS Excel
9 110 (15.56%) Citrix
10 75 (10.61%) Finance
11 70 (9.90%) SLA
12 66 (9.34%) MS Exchange
13 52 (7.36%) IBM Notes
13 52 (7.36%) Lotus
13 52 (7.36%) Windows Server 2008
14 49 (6.93%) Blackberry
15 46 (6.51%) Security Cleared
16 42 (5.94%) Microsoft Certification
17 41 (5.80%) SC Cleared
18 40 (5.66%) Incident Management
19 39 (5.52%) Windows Server 2003
20 35 (4.95%) Banking
21 34 (4.81%) TCP/IP
22 33 (4.67%) Service Management
23 32 (4.53%) MCP
24 27 (3.82%) LAN
25 26 (3.68%) Remedy
26 25 (3.54%) Windows 8
27 24 (3.39%) Retail
27 24 (3.39%) Legal

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 29 August 2014, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 66 (9.34%) MS Exchange
2 52 (7.36%) IBM Notes
3 20 (2.83%) Exchange Server 2010
4 16 (2.26%) Exchange Server 2003
5 14 (1.98%) Blackberry Enterprise Server
5 14 (1.98%) Exchange Server 2007
6 10 (1.41%) SharePoint
7 5 (0.71%) Lync
8 4 (0.57%) WorkSite
9 2 (0.28%) SharePoint 2010
10 1 (0.14%) Exchange Server 2013
10 1 (0.14%) Lotus Domino
10 1 (0.14%) CMS
10 1 (0.14%) Exchange Server 2000
Applications
1 303 (42.86%) MS Office
2 194 (27.44%) MS Excel
3 23 (3.25%) MS PowerPoint
4 3 (0.42%) MS Visio
5 2 (0.28%) Spreadsheet
Business Applications
1 4 (0.57%) Remedy ITSM
2 2 (0.28%) Dynamics CRM
3 1 (0.14%) Oracle Financials
3 1 (0.14%) RMDS
3 1 (0.14%) SalesLogix
Cloud Services
1 12 (1.70%) Office 365
2 1 (0.14%) Cloud Computing
2 1 (0.14%) SaaS
Communications & Networking
1 34 (4.81%) TCP/IP
2 27 (3.82%) LAN
3 24 (3.39%) VPN
4 22 (3.11%) WAN
5 17 (2.40%) Internet
6 11 (1.56%) DNS
7 7 (0.99%) DHCP
7 7 (0.99%) VoIP
7 7 (0.99%) Wireless
8 6 (0.85%) Intranet
9 5 (0.71%) ADSL
9 5 (0.71%) Broadband
9 5 (0.71%) Firewall
10 3 (0.42%) Ethernet
10 3 (0.42%) FTP
11 2 (0.28%) SAN
11 2 (0.28%) IP Telephony
12 1 (0.14%) Cisco IPT
12 1 (0.14%) Unified Communications
12 1 (0.14%) Wi-Fi
Database & Business Intelligence
1 4 (0.57%) SQL Server
2 2 (0.28%) MS Access
3 1 (0.14%) Oracle Database
General
1 75 (10.61%) Finance
2 35 (4.95%) Banking
3 24 (3.39%) Retail
3 24 (3.39%) Legal
4 18 (2.55%) Telecoms
5 15 (2.12%) Investment Banking
6 14 (1.98%) French Language
7 13 (1.84%) Law
8 7 (0.99%) Back Office
8 7 (0.99%) International Banking
9 4 (0.57%) Dutch Language
9 4 (0.57%) Military
9 4 (0.57%) Manufacturing
10 2 (0.28%) German Language
11 1 (0.14%) Spanish Language
11 1 (0.14%) Mandarin Language
11 1 (0.14%) Cantonese Language
11 1 (0.14%) Advertising
11 1 (0.14%) Automotive
Libraries, Frameworks & Software Standards
1 2 (0.28%) .NET
2 1 (0.14%) Middleware
2 1 (0.14%) Application Packaging
Miscellaneous
1 49 (6.93%) Blackberry
2 19 (2.69%) NHS
3 13 (1.84%) Thin Client
3 13 (1.84%) Fat Client
4 12 (1.70%) iPhone
5 7 (0.99%) Video Conferencing
5 7 (0.99%) Management Information System
5 7 (0.99%) Handset
6 6 (0.85%) iPad
7 5 (0.71%) Client/Server
7 5 (0.71%) Smartphone
8 4 (0.57%) Mathematics
9 3 (0.42%) Smartcard
9 3 (0.42%) Informatics
10 2 (0.28%) Social Media
10 2 (0.28%) EPoS
10 2 (0.28%) EFT
10 2 (0.28%) FMCG
11 1 (0.14%) EqualLogic
11 1 (0.14%) Computer Science
Operating Systems
1 476 (67.33%) Windows
2 233 (32.96%) Windows 7
3 209 (29.56%) Windows XP
4 52 (7.36%) Windows Server 2008
5 39 (5.52%) Windows Server 2003
6 25 (3.54%) Windows 8
7 21 (2.97%) Windows Vista
8 16 (2.26%) UNIX
9 12 (1.70%) Windows 2000
10 11 (1.56%) Linux
11 7 (0.99%) Android
12 6 (0.85%) Mac OS
13 5 (0.71%) Mac OS X
13 5 (0.71%) Solaris
14 4 (0.57%) Windows 2000 Server
14 4 (0.57%) Windows Server 2012
15 3 (0.42%) Apple iOS
15 3 (0.42%) Windows NT
16 2 (0.28%) Red Hat Enterprise Linux
17 1 (0.14%) AIX
Processes & Methodologies
1 213 (30.13%) ITIL
2 40 (5.66%) Incident Management
3 33 (4.67%) Service Management
4 18 (2.55%) Service Delivery
5 12 (1.70%) CRM
5 12 (1.70%) Software Deployment
6 11 (1.56%) Problem Management
7 10 (1.41%) Kalman Filter
8 8 (1.13%) Change Management
8 8 (1.13%) ITSM
9 7 (0.99%) ITIL V3
10 4 (0.57%) Network Monitoring
10 4 (0.57%) Software Distribution
10 4 (0.57%) Mobile Device Management
10 4 (0.57%) Disaster Recovery
11 3 (0.42%) Configuration Management
11 3 (0.42%) Project Management
11 3 (0.42%) Data Security
11 3 (0.42%) Security Management
11 3 (0.42%) Time Management
Programming Languages
1 12 (1.70%) SQL
2 6 (0.85%) C
3 3 (0.42%) VBA
3 3 (0.42%) PowerShell
4 2 (0.28%) C#
Qualifications
1 46 (6.51%) Security Cleared
2 42 (5.94%) Microsoft Certification
3 41 (5.80%) SC Cleared
4 32 (4.53%) MCP
5 20 (2.83%) MCSE
6 17 (2.40%) Degree
7 15 (2.12%) DV Cleared
8 11 (1.56%) ITIL Certification
9 9 (1.27%) MCITP
9 9 (1.27%) CCNA
9 9 (1.27%) Cisco Certification
10 8 (1.13%) A+ Certification
11 7 (0.99%) MCSA
12 6 (0.85%) MCTS
13 4 (0.57%) ITIL Foundation Certificate
14 3 (0.42%) MOS
14 3 (0.42%) MCDST
15 2 (0.28%) HNC
16 1 (0.14%) EMC Certification
16 1 (0.14%) ECDL
Quality Assurance & Compliance
1 70 (9.90%) SLA
2 2 (0.28%) ISO/IEC 27001
3 1 (0.14%) ISO/IEC 20000
System Software
1 319 (45.12%) Active Directory
2 12 (1.70%) Terminal Services
2 12 (1.70%) VMware Infrastructure
3 10 (1.41%) XenApp
4 4 (0.57%) VMware ESXi
5 2 (0.28%) vSphere
6 1 (0.14%) XenServer
6 1 (0.14%) VMware ESX
6 1 (0.14%) VMware Workstation
6 1 (0.14%) Terminal Server
Systems Management
1 10 (1.41%) Backup Exec
2 5 (0.71%) OpenView
2 5 (0.71%) Systems Management Server (SMS)
3 3 (0.42%) SCCM
4 2 (0.28%) Symantec Enterprise Vault
4 2 (0.28%) NetBackup
4 2 (0.28%) OVSD
4 2 (0.28%) Norton AntiVirus
5 1 (0.14%) DameWare
5 1 (0.14%) WSUS
5 1 (0.14%) Nagios
5 1 (0.14%) ZENworks
5 1 (0.14%) Tivoli
5 1 (0.14%) Opsview
5 1 (0.14%) Cacti
Vendors
1 245 (34.65%) Microsoft
2 110 (15.56%) Citrix
3 52 (7.36%) Lotus
4 26 (3.68%) Remedy
5 22 (3.11%) Cisco
6 21 (2.97%) HP
6 21 (2.97%) VMware
7 15 (2.12%) Apple
8 11 (1.56%) Altiris
9 10 (1.41%) McAfee
10 9 (1.27%) Reuters
10 9 (1.27%) Symantec
11 8 (1.13%) Bloomberg
11 8 (1.13%) Adobe
11 8 (1.13%) Oracle
12 7 (0.99%) Dell
13 6 (0.85%) Sophos
13 6 (0.85%) Veeam
14 5 (0.71%) CQG
15 4 (0.57%) SAP
Newcastle Upon Tyne, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Rate: £8.00 - £9.74 per hour
Posted: Yesterday
Hertfordshire
CK Group
Rate: Competitive
Posted: Yesterday
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Venn Group - UK
Rate: 8-10 Per Hour Will lead to a permanent opportunity
Posted: 2 days ago
Mansfield, Nottinghamshire
Roc Search
Posted: 3 days ago
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Posted: 3 days ago
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Capita Resourcing - IT Resourcing
Rate: £145 - £148 per day
Posted: 3 days ago
Stratford-Upon-Avon, Warwickshire
Jumar
Rate: Up to £120 per day
Posted: 4 days ago
London
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Rate: £100 - £120 per day
Posted: 7 days ago
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Interquest - Korus Group - Brighton
Posted: 8 days ago
Buckinghamshire
Venn Group - UK
Posted: 14 days ago
Nottingham
Hays IT - Uk Posting account
Rate: £9.00 - £11.50 per hour
Posted: 16 days ago
Bradford
Hays IT - Uk Posting account
Rate: £10.00 - £12.00 per hour
Posted: 17 days ago
Kidlington
Reed Technology - UK Posting Account
Rate: £13 - £13.70 per annum
Posted: 18 days ago
London
Hays IT - Uk Posting account
Rate: £10.00 - £13.00 per hour
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Southampton
Hays IT - Uk Posting account
Rate: £7.50 - £9.00 per hour
Posted: 26 days ago
Berkshire
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