The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
First Line Support
Rank 339 291 312
Rank change year-on-year
-48 +21
Contract jobs requiring a 1st Line Support 280 329 272
As % of all contract IT jobs located in England 0.53% 0.65% 0.57%
As % of the Job Titles category 0.57% 0.71% 0.61%
Number of daily rates quoted 88 123 69
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£123 £120 £120
Average daily rate % change year-on-year
+2.08% -
90% offered a daily rate of more than £89 £86 £70
10% offered a daily rate of more than £205 £184 £166
UK excluding London average daily rate £110 £110 £93
% change year-on-year
- +18.27%
Number of hourly rates quoted 136 152 137
Average hourly rate £12.00 £11.50 £11.50
Average hourly rate % change year-on-year
+4.34% -
90% offered a hourly rate of more than £9.65 £9.50 £9.00
10% offered a hourly rate of more than £17.33 £17.00 £18.79
UK excluding London average hourly rate £12.00 £11.88 £11.00
% change year-on-year
+1.05% +7.95%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
49243 46583 44268
As % of all contract IT jobs located in England 92.84% 92.15% 92.92%
Number of daily rates quoted 32057 28819 26941
Average daily rate £405 £400 £400
Average daily rate % change year-on-year
+1.25% -
90% offered a daily rate of more than £250 £225 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1828 1854 1961
Average hourly rate £17.50 £17.00 £17.50
Average hourly rate % change year-on-year
+2.92% -2.85%
90% offered a hourly rate of more than £11.00 £10.53 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £41.00
UK excluding London average hourly rate £17.33 £17.00 £17.00
% change year-on-year
+1.94% -

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 4 September 2015.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 4 September 2015.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -47 69 £110 -8.33% 12
London -25 66 £150 +15.38% 15
East of England +12 30 £110 -2.22% 10
North West -26 30 £115 +9.52% 9
Yorkshire -21 29 £100 -18.36% 7
West Midlands -6 17 £100 -16.66% 6
East Midlands -6 16 £90 - 4
South West -7 15 £125 -14.67% 3
North East -27 7 £95 -
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 4 September 2015, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 349 (59.86%) Windows
2 260 (44.60%) Active Directory
3 239 (40.99%) Microsoft
4 236 (40.48%) MS Office
5 187 (32.08%) ITIL
6 169 (28.99%) Windows 7
7 128 (21.96%) Windows XP
8 112 (19.21%) MS Excel
9 69 (11.84%) SLA
10 68 (11.66%) MS Exchange
10 68 (11.66%) Incident Management
11 67 (11.49%) Citrix
12 60 (10.29%) Security Cleared
13 50 (8.58%) Service Management
14 46 (7.89%) TCP/IP
15 45 (7.72%) SC Cleared
16 43 (7.38%) Cisco
17 40 (6.86%) Analytical Skills
18 39 (6.69%) HP
19 38 (6.52%) Windows 8
20 35 (6.00%) Windows Server 2008
21 34 (5.83%) Blackberry
21 34 (5.83%) DHCP
22 33 (5.66%) DNS
22 33 (5.66%) Internet
23 32 (5.49%) Finance
24 31 (5.32%) VMware
24 31 (5.32%) Windows Server 2012
25 29 (4.97%) Android
25 29 (4.97%) Windows Server 2003

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 4 September 2015, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 68 (11.66%) MS Exchange
2 19 (3.26%) IBM Notes
3 18 (3.09%) SharePoint
3 18 (3.09%) Exchange Server 2010
4 8 (1.37%) Lync
5 7 (1.20%) Blackberry Enterprise Server
6 6 (1.03%) Exchange Server 2007
7 5 (0.86%) Exchange Server 2013
8 3 (0.51%) IIS
9 2 (0.34%) Exchange Server 2003
9 2 (0.34%) SharePoint Server
9 2 (0.34%) WorkSite
9 2 (0.34%) Moodle
9 2 (0.34%) SharePoint 2013
10 1 (0.17%) WinCC
10 1 (0.17%) CMS
10 1 (0.17%) JBoss
Applications
1 236 (40.48%) MS Office
2 112 (19.21%) MS Excel
3 12 (2.06%) MS PowerPoint
4 7 (1.20%) MS Visio
5 3 (0.51%) MS Project
6 1 (0.17%) Adobe Creative Suite
Business Applications
1 5 (0.86%) Dynamics CRM
2 1 (0.17%) Eikon
2 1 (0.17%) Oracle Applications
2 1 (0.17%) Dynamics NAV
Cloud Services
1 16 (2.74%) Office 365
2 7 (1.20%) Google Apps
3 3 (0.51%) OneDrive
4 1 (0.17%) Google Analytics
4 1 (0.17%) Microsoft Azure
Communications & Networking
1 46 (7.89%) TCP/IP
2 34 (5.83%) DHCP
3 33 (5.66%) Internet
3 33 (5.66%) DNS
4 22 (3.77%) WAN
5 21 (3.60%) LAN
6 7 (1.20%) VPN
7 6 (1.03%) VoIP
8 5 (0.86%) Firewall
9 4 (0.69%) Wi-Fi
9 4 (0.69%) Wireless
9 4 (0.69%) SSL
10 3 (0.51%) SAN
10 3 (0.51%) Skype
10 3 (0.51%) IP Telephony
10 3 (0.51%) SMS
11 2 (0.34%) Ethernet
11 2 (0.34%) SSH
11 2 (0.34%) VLAN
11 2 (0.34%) WebEx
Database & Business Intelligence
1 11 (1.89%) SQL Server
2 2 (0.34%) SQL Server Reporting Services
2 2 (0.34%) SQL Server 2008
3 1 (0.17%) SQL Server 2005
Development Applications
1 7 (1.20%) Visual Studio
1 7 (1.20%) Subversion
2 1 (0.17%) JIRA
2 1 (0.17%) SQL Server Management Studio (SSMS)
General
1 32 (5.49%) Finance
2 25 (4.29%) Retail
3 13 (2.23%) Legal
4 12 (2.06%) Telecoms
5 11 (1.89%) German Language
6 9 (1.54%) Banking
6 9 (1.54%) Advertising
7 7 (1.20%) Investment Banking
8 5 (0.86%) Law
9 4 (0.69%) Games
9 4 (0.69%) Spanish Language
10 3 (0.51%) Marketing
11 2 (0.34%) French Language
11 2 (0.34%) Military
11 2 (0.34%) Local Government
11 2 (0.34%) Back Office
12 1 (0.17%) Financial Institution
12 1 (0.17%) Publishing
12 1 (0.17%) Manufacturing
12 1 (0.17%) Billing
Libraries, Frameworks & Software Standards
1 10 (1.72%) HTML
2 8 (1.37%) .NET
3 7 (1.20%) ASP.NET
3 7 (1.20%) XML
4 2 (0.34%) X-Windows
4 2 (0.34%) Silverlight
5 1 (0.17%) ASP.NET Web API
5 1 (0.17%) WCF
Miscellaneous
1 40 (6.86%) Analytical Skills
2 34 (5.83%) Blackberry
3 21 (3.60%) NHS
4 10 (1.72%) Device Driver
4 10 (1.72%) iPhone
5 9 (1.54%) Mathematics
6 8 (1.37%) EPoS
7 7 (1.20%) PDA
7 7 (1.20%) Management Information System
8 6 (1.03%) Thin Client
8 6 (1.03%) Fat Client
8 6 (1.03%) Enterprise Software
9 5 (0.86%) Video Conferencing
9 5 (0.86%) Client/Server
9 5 (0.86%) Smartphone
10 4 (0.69%) Computer Science
11 2 (0.34%) Statistics
11 2 (0.34%) E-Learning
11 2 (0.34%) VLE
11 2 (0.34%) iPad
Operating Systems
1 349 (59.86%) Windows
2 169 (28.99%) Windows 7
3 128 (21.96%) Windows XP
4 38 (6.52%) Windows 8
5 35 (6.00%) Windows Server 2008
6 31 (5.32%) Windows Server 2012
7 29 (4.97%) Windows Server 2003
7 29 (4.97%) Android
8 17 (2.92%) Linux
9 16 (2.74%) Apple iOS
10 14 (2.40%) Windows 2000 Server
11 9 (1.54%) Mac OS
12 8 (1.37%) Mac OS X
12 8 (1.37%) UNIX
13 2 (0.34%) Windows NT
13 2 (0.34%) BlackBerry OS
13 2 (0.34%) Windows Vista
13 2 (0.34%) Windows Phone
14 1 (0.17%) Windows Mobile
14 1 (0.17%) Windows 2000
Processes & Methodologies
1 187 (32.08%) ITIL
2 68 (11.66%) Incident Management
3 50 (8.58%) Service Management
4 22 (3.77%) ITSM
5 16 (2.74%) Service Delivery
6 13 (2.23%) CRM
6 13 (2.23%) Project Management
7 11 (1.89%) Stakeholder Engagement
8 10 (1.72%) Configuration Management
9 8 (1.37%) Time Management
9 8 (1.37%) Problem Management
9 8 (1.37%) Knowledge Management
9 8 (1.37%) Agile Software Development
10 7 (1.20%) Asset Management
10 7 (1.20%) Waterfall
11 6 (1.03%) Root Cause Analysis
11 6 (1.03%) ITIL V3
12 5 (0.86%) Network Management
12 5 (0.86%) Data Protection
12 5 (0.86%) Change Management
Programming Languages
1 26 (4.46%) SQL
2 7 (1.20%) T-SQL
2 7 (1.20%) C#
3 4 (0.69%) C
4 2 (0.34%) Java
5 1 (0.17%) JavaScript
5 1 (0.17%) VB
5 1 (0.17%) VB.NET
5 1 (0.17%) VBA
5 1 (0.17%) PowerShell
5 1 (0.17%) R
Qualifications
1 60 (10.29%) Security Cleared
2 45 (7.72%) SC Cleared
3 26 (4.46%) ITIL Foundation Certificate
4 24 (4.12%) Microsoft Certification
5 22 (3.77%) MCP
6 16 (2.74%) ITIL Certification
7 15 (2.57%) CCNA
7 15 (2.57%) Cisco Certification
8 14 (2.40%) DV Cleared
9 9 (1.54%) MCSE
9 9 (1.54%) Degree
10 7 (1.20%) MCITP
11 6 (1.03%) MCSA
12 3 (0.51%) A+ Certification
13 2 (0.34%) PRINCE2 Practitioner
14 1 (0.17%) CTC Cleared
14 1 (0.17%) PMP
14 1 (0.17%) PMI Certification
14 1 (0.17%) MCTS
14 1 (0.17%) MCSD
Quality Assurance & Compliance
1 69 (11.84%) SLA
2 1 (0.17%) QA
System Software
1 260 (44.60%) Active Directory
2 11 (1.89%) XenApp
3 10 (1.72%) VMware Infrastructure
4 3 (0.51%) Hyper-V
5 2 (0.34%) VMware ESXi
5 2 (0.34%) Terminal Server
5 2 (0.34%) Terminal Services
6 1 (0.17%) ISA Server
6 1 (0.17%) BitLocker
Systems Management
1 17 (2.92%) SCCM
2 7 (1.20%) OVSD
3 4 (0.69%) Backup Exec
4 2 (0.34%) DameWare
5 1 (0.17%) Netcool
5 1 (0.17%) OpenView Configuration Management
5 1 (0.17%) ZENworks
5 1 (0.17%) ServiceCenter
5 1 (0.17%) AirWatch
5 1 (0.17%) NetVault Backup
Vendors
1 239 (40.99%) Microsoft
2 67 (11.49%) Citrix
3 43 (7.38%) Cisco
4 39 (6.69%) HP
5 31 (5.32%) VMware
6 23 (3.95%) Apple
7 19 (3.26%) Lotus
8 18 (3.09%) McAfee
9 16 (2.74%) Remedy
10 15 (2.57%) Adobe
11 14 (2.40%) Symantec
12 13 (2.23%) Google
13 11 (1.89%) Dell
14 10 (1.72%) LANDesk
15 7 (1.20%) ServiceNow
16 6 (1.03%) Sun
17 5 (0.86%) Oracle
18 4 (0.69%) Wyse
19 3 (0.51%) Salesforce.com
19 3 (0.51%) Avaya
Winchester, Hampshire
Reed Technology
Rate: £13 - £14 per hour
Posted: 17 hours ago
Reading, Berkshire
Connectus
Rate: £8 - £11.5 per hour
Posted: 18 hours ago
Hertfordshire
Marcus Donald People
Rate: £8 - £10 per hour
Posted: Yesterday
Peterborough, Cambridgeshire
Anderson Lamb
Rate: Up to £11 per hour Plus benefits
Posted: Yesterday
London
Connectus
Rate: £9 - £13 per hour
Posted: Yesterday
South West London
Premier IT
Rate: £100 - £110 per day
Posted: 2 days ago
Skipton, North Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £14.00 per hour + Negotiable
Posted: 2 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £21.55 per hour
Posted: 2 days ago
West Yorkshire
Connectus
Rate: £8.5 - £10.35 per hour
Posted: 2 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 2 days ago
Essex
Marcus Donald People
Rate: £90 - £100 per day
Posted: 2 days ago
Leicestershire
Thebes IT
Rate: £60 - £80 per day
Posted: 3 days ago
Bradford
Hays IT - Uk Posting account
Rate: £10.00 - £14.00 per hour + Negotiable
Posted: 3 days ago
Cornwall
Computer Futures
Rate: £100 - £125 per day + competitive
Posted: 17 days ago
Bradford
Hays IT - Uk Posting account
Rate: £9.00 - £11.00 per hour
Posted: 22 days ago
Farnborough
Austin Fraser Limited
Rate: £10 - £15 per hour
Posted: 25 days ago
Coventry
Quantica Technology - London
Rate: £80 - £110 per day
Posted: 25 days ago