The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 308 276 305
Rank change year-on-year
-32 +29
Contract jobs requiring a 1st Line Support 293 300 233
As % of all contract IT jobs located in England 0.61% 0.64% 0.57%
As % of the Job Titles category 0.66% 0.70% 0.62%
Number of daily rates quoted 93 101 45
Average daily rate
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£125 £100 £110
Average daily rate % change year-on-year
+25.00% -9.09%
90% offered a daily rate of more than £87 £70 £94
10% offered a daily rate of more than £165 £145 £175
UK excluding London average daily rate £125 £93 £110
% change year-on-year
+35.13% -15.90%
Number of hourly rates quoted 130 114 123
Average hourly rate £11.75 £11.00 £11.50
Average hourly rate % change year-on-year
+6.81% -4.34%
90% offered a hourly rate of more than £9.50 £9.50 £9.00
10% offered a hourly rate of more than £17.50 £17.50 £14.30
UK excluding London average hourly rate £11.75 £11.00 £11.00
% change year-on-year
+6.81% -
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44075 43066 37782
As % of all contract IT jobs located in England 92.39% 92.55% 92.81%
Number of daily rates quoted 27490 25926 22039
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £563 £565 £575
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 1726 1867 2114
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £42.00 £40.00 £40.00
UK excluding London average hourly rate £16.72 £17.15 £17.50
% change year-on-year
-2.50% -2.00%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the England region.

1st Line Support Daily Rate Trend in England

1st Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 2 March 2015.

1st Line Support Daily Rate Histogram in England

1st Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the England region.

1st Line Support Hourly Rate Trend in England

1st Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the England region over the 3 months to 2 March 2015.

1st Line Support Hourly Rate Histogram in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 2 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -11 85 £140 +19.14% 23
London -21 53 £125 +13.63% 23
East of England +33 48 £126 +26.25% 7
Yorkshire -1 26 £105 +31.25% 8
East Midlands -16 26 £81 +15.71% 6
North West -13 23 £148 +45.67% 6
West Midlands -5 18 £213 +38.21% 7
South West -14 12 £150 - 5
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 2 March 2015, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 416 (65.00%) Windows
2 280 (43.75%) MS Office
3 274 (42.81%) Active Directory
4 260 (40.63%) Microsoft
5 211 (32.97%) ITIL
6 188 (29.38%) Windows 7
7 152 (23.75%) MS Excel
8 135 (21.09%) Windows XP
9 92 (14.38%) Citrix
10 80 (12.50%) MS Exchange
11 74 (11.56%) Security Cleared
12 57 (8.91%) SLA
13 54 (8.44%) Service Management
13 54 (8.44%) SC Cleared
14 50 (7.81%) Incident Management
15 48 (7.50%) Cisco
16 47 (7.34%) Microsoft Certification
17 44 (6.88%) Windows Server 2008
18 43 (6.72%) Windows 8
18 43 (6.72%) Analytical Skills
18 43 (6.72%) LAN
19 42 (6.56%) MCP
20 40 (6.25%) WAN
21 37 (5.78%) Finance
22 36 (5.63%) Windows Vista
23 35 (5.47%) Blackberry
24 34 (5.31%) Management Information System
25 32 (5.00%) HP
26 31 (4.84%) ITIL Foundation Certificate
27 30 (4.69%) ITSM

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 2 March 2015, IT contractor jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 80 (12.50%) MS Exchange
2 26 (4.06%) IBM Notes
3 25 (3.91%) SharePoint
4 19 (2.97%) Exchange Server 2010
5 17 (2.66%) Exchange Server 2003
6 8 (1.25%) Blackberry Enterprise Server
7 7 (1.09%) Exchange Server 2007
8 6 (0.94%) Lync
9 3 (0.47%) IIS
10 2 (0.31%) CMS
11 1 (0.16%) CICS
11 1 (0.16%) Lotus Domino
11 1 (0.16%) SharePoint 2010
Applications
1 280 (43.75%) MS Office
2 152 (23.75%) MS Excel
3 18 (2.81%) MS PowerPoint
4 5 (0.78%) Spreadsheet
5 1 (0.16%) Acrobat
Business Applications
1 1 (0.16%) Dynamics NAV
1 1 (0.16%) Remedy ITSM
Cloud Services
1 6 (0.94%) Google Apps
2 4 (0.63%) Office 365
2 4 (0.63%) SaaS
3 1 (0.16%) Cloud Computing
Communications & Networking
1 43 (6.72%) LAN
2 40 (6.25%) WAN
3 27 (4.22%) Wireless
4 25 (3.91%) Internet
4 25 (3.91%) TCP/IP
5 21 (3.28%) VPN
6 19 (2.97%) VoIP
7 18 (2.81%) DHCP
8 16 (2.50%) DNS
9 8 (1.25%) FTP
10 7 (1.09%) IP Telephony
11 6 (0.94%) Cisco IPT
12 5 (0.78%) Wi-Fi
12 5 (0.78%) Intranet
13 4 (0.63%) Firewall
14 2 (0.31%) Structured Cabling
14 2 (0.31%) SAN
15 1 (0.16%) HTTP
15 1 (0.16%) HTTPS
15 1 (0.16%) WLAN
Database & Business Intelligence
1 4 (0.63%) SQL Server
1 4 (0.63%) Oracle Database
2 1 (0.16%) Crystal Reports
2 1 (0.16%) MS Access
2 1 (0.16%) SQL Server 2000
2 1 (0.16%) SQL Server 2005
2 1 (0.16%) SQL Server 2008
General
1 37 (5.78%) Finance
2 17 (2.66%) Telecoms
3 10 (1.56%) Retail
4 8 (1.25%) Banking
4 8 (1.25%) French Language
5 7 (1.09%) Legal
6 5 (0.78%) Manufacturing
6 5 (0.78%) Marketing
7 4 (0.63%) Investment Banking
7 4 (0.63%) Law
7 4 (0.63%) Advertising
7 4 (0.63%) Pharmaceutical
7 4 (0.63%) Spanish Language
8 3 (0.47%) German Language
9 2 (0.31%) Multimedia
10 1 (0.16%) Billing
10 1 (0.16%) Retail Banking
10 1 (0.16%) International Banking
10 1 (0.16%) Back Office
10 1 (0.16%) Electronics
Libraries, Frameworks & Software Standards
1 2 (0.31%) XMPP
1 2 (0.31%) LINQ
2 1 (0.16%) XHR
2 1 (0.16%) JSON
2 1 (0.16%) HTML
2 1 (0.16%) .NET
2 1 (0.16%) Flash
2 1 (0.16%) EDI
Miscellaneous
1 43 (6.72%) Analytical Skills
2 35 (5.47%) Blackberry
3 34 (5.31%) Management Information System
4 19 (2.97%) NHS
5 10 (1.56%) Thin Client
5 10 (1.56%) Fat Client
6 9 (1.41%) PDA
7 8 (1.25%) Smartcard
7 8 (1.25%) Smartphone
7 8 (1.25%) iPad
8 7 (1.09%) Video Conferencing
9 6 (0.94%) iPhone
9 6 (0.94%) Mobile Computing
10 5 (0.78%) Enterprise Software
10 5 (0.78%) Mathematics
10 5 (0.78%) Computer Science
11 4 (0.63%) Client/Server
12 2 (0.31%) Handset
13 1 (0.16%) SecurID
13 1 (0.16%) Statistics
Operating Systems
1 416 (65.00%) Windows
2 188 (29.38%) Windows 7
3 135 (21.09%) Windows XP
4 44 (6.88%) Windows Server 2008
5 43 (6.72%) Windows 8
6 36 (5.63%) Windows Vista
7 25 (3.91%) Windows Server 2003
8 10 (1.56%) Windows 2000 Server
9 9 (1.41%) UNIX
10 6 (0.94%) Linux
11 5 (0.78%) Mac OS X
12 4 (0.63%) Windows 2000
12 4 (0.63%) AIX
12 4 (0.63%) Android
12 4 (0.63%) Mac OS
13 3 (0.47%) Windows Server 2012
14 2 (0.31%) Solaris
14 2 (0.31%) Windows NT
15 1 (0.16%) NetWare
15 1 (0.16%) Ubuntu
Processes & Methodologies
1 211 (32.97%) ITIL
2 54 (8.44%) Service Management
3 50 (7.81%) Incident Management
4 30 (4.69%) ITSM
5 26 (4.06%) Service Delivery
6 11 (1.72%) Time Management
7 10 (1.56%) CRM
8 7 (1.09%) Migration
8 7 (1.09%) Asset Management
9 6 (0.94%) Problem Management
9 6 (0.94%) Software Deployment
10 5 (0.78%) ERP
11 4 (0.63%) Stakeholder Management
11 4 (0.63%) CAD
11 4 (0.63%) Network Monitoring
12 3 (0.47%) Information Security
12 3 (0.47%) Change Management
12 3 (0.47%) Fund Management
13 2 (0.31%) Line Management
13 2 (0.31%) Disaster Recovery
Programming Languages
1 23 (3.59%) C
2 11 (1.72%) SQL
3 2 (0.31%) VBA
4 1 (0.16%) Python
4 1 (0.16%) VBScript
4 1 (0.16%) VB
4 1 (0.16%) C++
Qualifications
1 74 (11.56%) Security Cleared
2 54 (8.44%) SC Cleared
3 47 (7.34%) Microsoft Certification
4 42 (6.56%) MCP
5 31 (4.84%) ITIL Foundation Certificate
6 23 (3.59%) MCSE
7 16 (2.50%) A+ Certification
8 15 (2.34%) ITIL Certification
8 15 (2.34%) Degree
9 12 (1.88%) VCP4
10 8 (1.25%) DV Cleared
10 8 (1.25%) MCITP
10 8 (1.25%) MCDST
11 7 (1.09%) CCNA
11 7 (1.09%) Cisco Certification
12 5 (0.78%) MCSA
13 3 (0.47%) MCTS
14 2 (0.31%) BC Cleared
14 2 (0.31%) CCNP
15 1 (0.16%) Network+ Certification
Quality Assurance & Compliance
1 57 (8.91%) SLA
2 6 (0.94%) Sarbanes-Oxley
2 6 (0.94%) Dodd-Frank
3 4 (0.63%) ISO/IEC 20000
4 1 (0.16%) QA
System Software
1 274 (42.81%) Active Directory
2 5 (0.78%) VMware Infrastructure
3 4 (0.63%) XenApp
3 4 (0.63%) Terminal Services
4 2 (0.31%) Firmware
5 1 (0.16%) VMware ESX
5 1 (0.16%) Hyper-V
Systems Management
1 15 (2.34%) Backup Exec
2 10 (1.56%) OVSD
3 7 (1.09%) SCCM
4 5 (0.78%) Systems Management Server (SMS)
5 4 (0.63%) Tivoli
6 3 (0.47%) OpenView
6 3 (0.47%) SCSM
7 2 (0.31%) WSUS
8 1 (0.16%) BMC Marimba
8 1 (0.16%) OpenView Configuration Management
8 1 (0.16%) Norton AntiVirus
8 1 (0.16%) DameWare
Vendors
1 260 (40.63%) Microsoft
2 92 (14.38%) Citrix
3 48 (7.50%) Cisco
4 32 (5.00%) HP
5 28 (4.38%) Remedy
6 25 (3.91%) Lotus
7 15 (2.34%) McAfee
7 15 (2.34%) Bloomberg
7 15 (2.34%) Symantec
8 14 (2.19%) Adobe
9 13 (2.03%) Sun
10 12 (1.88%) Reuters
10 12 (1.88%) VMware
11 9 (1.41%) Apple
12 8 (1.25%) Oracle
12 8 (1.25%) CQG
13 7 (1.09%) Google
14 6 (0.94%) Altiris
15 5 (0.78%) Dell
16 4 (0.63%) SAP
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Reed Business Information Ltd
Rate: From £120 to £160 per day direct - no agency margin
Posted: 3 days ago
Nottingham, Nottinghamshire
Momentum Resourcing
Rate: £150 per day
Posted: 3 days ago
Bristol, Avon
Tank Recruitment
Posted: 4 days ago
Reading, Berkshire
Venturi
Rate: £13 - £15 per hour
Posted: 4 days ago
Peterborough, Cambridgeshire
The Bridge Ltd
Rate: £ Market Rates
Posted: 4 days ago
North London
Oscar Associates (UK) Ltd
Rate: £14 - £20 per hour
Posted: 5 days ago
Hertfordshire
Marcus Donald People
Rate: £9 - £11 per hour
Posted: 5 days ago
City, London
Eligo Recruitment Ltd
Rate: £18000 - £24000 per annum + Full Benefits Package
Posted: 5 days ago
East London
Oscar Associates (UK) Ltd
Rate: £14 - £20 per hour
Posted: 6 days ago
Bradford, West Yorkshire
QA Limited
Rate: £150.00 per week
Posted: 18 days ago
Blandford Forum, Dorset
QA Limited
Rate: £150.00 per week
Posted: 18 days ago
Princes Risborough, Buckinghamshire
QA Limited
Rate: £150.00 per week
Posted: 18 days ago
Redditch
Hays IT - Uk Posting account
Rate: £10.00 - £13.00 per hour
Posted: 24 days ago
Northampton
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Rate: £18000 - £20000 per annum
Posted: 25 days ago
Isle of Wight
Progressive Recruitment
Rate: competitive
Posted: 25 days ago