South West 3rd Line Support Contracts

This section looks at the demand for the 3rd Line Support role in IT contracts within the South West region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT job ads that have cited 3rd Line Support in their job title over the 3 months to 4 July 2008 with a comparison to the same period last year.

Third Line Support
Location Aberdeen Ascot Basingstoke Berkshire Bicester Birmingham Bradford Bristol Buckinghamshire Cambridge Cambridgeshire Canterbury Cardiff Chelmsford Cheshire Chichester City of London Colchester Cornwall Coventry Devon Durham Ealing East Anglia East Midlands East of England Edinburgh England Essex Exeter Fareham Glasgow Gloucestershire Guildford Hammersmith Hampshire Harpenden Hemel Hempstead Herefordshire Hertfordshire Kent Lancashire Leeds Leicester Leicestershire Lincolnshire London Loughborough Luton Maidenhead Manchester Middlesbrough Middlesex Midlands Milton Keynes Newbury Newcastle Newcastle Upon Tyne Newport Norfolk North East North West North Yorkshire Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Portsmouth Reading Salford Scotland Sheffield Shropshire Slough Snodland Solihull Somerset South East South Wales South West South Yorkshire Southampton St Albans Stevenage Surrey Sussex Swansea Swindon Telford Thames Valley Torpoint Tyne and Wear UK Wales Warwickshire West Midlands West Sussex West Wales West Yorkshire Westminster Weybridge Wiltshire Windsor Wolverhampton Yorkshire	3 months to 4 Jul 2008	Same period last year
Rank	111	132
Rank change on same period last year	+21
Matching contract IT job ads	22	26
As % of all UK contract IT job ads sampled	0.029 %	0.028 %
As % of the category below	0.524 %	0.492 %
Daily rates quoted	0	1
Average minimum daily rate	-	£200
Average daily rate	-	£213
% change on same period last year	-
Average maximum daily rate	-	£225
UK excluding London average daily rate	£250	£263
% change on same period last year	-5.09 %
Hourly rates quoted	9	9
Average minimum hourly rate	£17.11	£24.33
Average hourly rate	£18.56	£26.39
% change on same period last year	-29.68 %
Average maximum hourly rate	£20.00	£28.44
UK excluding London average hourly rate	£23.75	£24.22
% change on same period last year	-1.92 %
Job Titles South West
Matching contract IT job ads	4196	5285
As % of all UK contract IT job ads sampled	5.533 %	5.606 %
Daily rates quoted	1420	1381
Average minimum daily rate	£348	£337
Average daily rate	£371	£356
% change on same period last year	+4.35 %
Average maximum daily rate	£394	£374
UK excluding London average daily rate	£361	£352
% change on same period last year	+2.55 %
Hourly rates quoted	498	706
Average minimum hourly rate	£24.28	£25.23
Average hourly rate	£25.99	£27.00
% change on same period last year	-3.76 %
Average maximum hourly rate	£27.69	£28.77
UK excluding London average hourly rate	£23.28	£26.07
% change on same period last year	-10.69 %
3rd Line Support England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

3rd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 3rd Line Support across the South West region as a proportion of the total demand within the Job Titles category.

3rd Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the South West region.

3rd Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the South West region.

3rd Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the South West region over the 3 months to 4 July 2008.

3rd Line Support
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing 3rd Line Support within the South West region over the 3 months to 4 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Wiltshire	+4	6	-	-
Bristol	+4	4	-	-
Gloucestershire	+4	3	-	-
Devon	-	3	-	-
Cornwall	-	2	-	-
Somerset	0	1	-	-

3rd Line Support England

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 4 July 2008, IT contractor jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 29 (49.15 %) Windows 2 26 (44.07 %) Active Directory 3 21 (35.59 %) Microsoft 4 18 (30.51 %) Windows Server 2003 4 18 (30.51 %) MS Exchange 4 18 (30.51 %) Exchange Server 2003 5 13 (22.03 %) Citrix 6 11 (18.64 %) VMware 7 10 (16.95 %) Microsoft Certification 7 10 (16.95 %) VPN 8 9 (15.25 %) DNS 8 9 (15.25 %) TCP/IP 8 9 (15.25 %) MS Excel 9 8 (13.56 %) Cisco 10 7 (11.86 %) LAN

10 7 (11.86 %) MCSE 10 7 (11.86 %) WAN 10 7 (11.86 %) Windows 2000 10 7 (11.86 %) IIS 11 6 (10.17 %) SQL Server 11 6 (10.17 %) Windows XP 11 6 (10.17 %) Wireless 11 6 (10.17 %) Firewall 12 5 (8.475 %) Security Cleared 12 5 (8.475 %) MS Office 12 5 (8.475 %) ITIL 12 5 (8.475 %) SQL 12 5 (8.475 %) Linux 12 5 (8.475 %) CRM 12 5 (8.475 %) 3G

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 4 July 2008, IT contractor jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Development 1 1 (1.695 %) .NET	Application Platforms 1 18 (30.51 %) MS Exchange 1 18 (30.51 %) Exchange Server 2003 2 7 (11.86 %) IIS 3 4 (6.780 %) Exchange Server 2007 4 3 (5.085 %) SharePoint 5 2 (3.390 %) Exchange Server 5.5 5 2 (3.390 %) Exchange Server 2000 6 1 (1.695 %) Lotus Notes 6 1 (1.695 %) Lotus Domino
Applications 1 9 (15.25 %) MS Excel 2 5 (8.475 %) MS Office 3 1 (1.695 %) MS PowerPoint	Business Applications 1 1 (1.695 %) GoldMine
Communications & Networking 1 10 (16.95 %) VPN 2 9 (15.25 %) DNS 2 9 (15.25 %) TCP/IP 3 7 (11.86 %) LAN 3 7 (11.86 %) WAN 4 6 (10.17 %) Firewall 4 6 (10.17 %) Wireless 5 5 (8.475 %) 3G 6 4 (6.780 %) DHCP 7 3 (5.085 %) SAN 7 3 (5.085 %) VLAN 8 2 (3.390 %) Ethernet 8 2 (3.390 %) SMS 9 1 (1.695 %) SSL 9 1 (1.695 %) WINS 9 1 (1.695 %) Wi-Fi 9 1 (1.695 %) Internet	Database & Business Intelligence 1 6 (10.17 %) SQL Server 2 4 (6.780 %) SQL Server 2005
General 1 3 (5.085 %) Finance 1 3 (5.085 %) Electric 1 3 (5.085 %) Law 1 3 (5.085 %) Retail 2 1 (1.695 %) Banking 2 1 (1.695 %) Government 2 1 (1.695 %) Education 2 1 (1.695 %) Pharmaceutical 2 1 (1.695 %) Telecoms	Miscellaneous 1 2 (3.390 %) Blackberry 2 1 (1.695 %) AS400 2 1 (1.695 %) EPoS
Operating Systems 1 29 (49.15 %) Windows 2 18 (30.51 %) Windows Server 2003 3 7 (11.86 %) Windows 2000 4 6 (10.17 %) Windows XP 5 5 (8.475 %) Linux 6 4 (6.780 %) Windows NT 7 1 (1.695 %) NetWare 7 1 (1.695 %) Unix	Processes & Methodologies 1 5 (8.475 %) ITIL 1 5 (8.475 %) CRM 1 5 (8.475 %) Security Cleared 2 4 (6.780 %) Service Management 3 3 (5.085 %) Migration 3 3 (5.085 %) Problem Management 4 2 (3.390 %) SC Cleared
Programming Languages 1 5 (8.475 %) SQL 2 1 (1.695 %) VBScript 2 1 (1.695 %) VB	Qualifications 1 10 (16.95 %) Microsoft Certification 2 7 (11.86 %) MCSE 3 4 (6.780 %) MCSA 4 3 (5.085 %) MCP 4 3 (5.085 %) HNC 5 2 (3.390 %) CCNA 5 2 (3.390 %) Cisco Certification 5 2 (3.390 %) A+ Certification 6 1 (1.695 %) Network+ Certification 6 1 (1.695 %) MOS 6 1 (1.695 %) Degree
Quality Assurance & Compliance 1 1 (1.695 %) SLA	System Software 1 26 (44.07 %) Active Directory 2 4 (6.780 %) Terminal Services 2 4 (6.780 %) Backup Exec 3 2 (3.390 %) VMware ESX 4 1 (1.695 %) NetBackup 4 1 (1.695 %) Microsoft Virtual Server 4 1 (1.695 %) VMware Infrastructure
Systems Management 1 4 (6.780 %) Systems Management Server (SMS) 2 1 (1.695 %) ZENworks 2 1 (1.695 %) DameWare	Vendors 1 21 (35.59 %) Microsoft 2 13 (22.03 %) Citrix 3 11 (18.64 %) VMware 4 8 (13.56 %) Cisco 5 5 (8.475 %) Remedy 6 4 (6.780 %) Novell 6 4 (6.780 %) HP 7 2 (3.390 %) Dell 7 2 (3.390 %) Intel 7 2 (3.390 %) Lotus 8 1 (1.695 %) Red Hat 8 1 (1.695 %) CheckPoint 8 1 (1.695 %) Symantec 8 1 (1.695 %) Nortel 8 1 (1.695 %) VERITAS 8 1 (1.695 %) Compuware