3rd Line Support Contracts in England
 
Demand Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Related Skills

The first table below looks at the demand for the 3rd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
23 May 2013		 Same period 2012 Same period 2011
Third Line Support
Rank 277 321 298
Rank change year-on-year
+44 -23
Contract jobs requiring a 3rd Line Support 265 267 306
As % of all contract IT jobs located in England 0.638% 0.500% 0.536%
As % of the Job Titles category 0.690% 0.540% 0.578%
Number of daily rates quoted 120 117 93
Average daily rate £288 £270 £260
Average daily rate % change year-on-year
+6.48% +3.84%
90% offered a daily rate of more than £200 £190 £184
10% offered a daily rate of more than £375 £400 £350
UK excluding London average daily rate £275 £258 £238
% change year-on-year
+6.79% +8.42%
Number of hourly rates quoted 45 42 58
Average hourly rate £25.00 £21.00 £21.25
Average hourly rate % change year-on-year
+19.04% -1.17%
90% offered a hourly rate of more than £17.50 £16.50 £15.00
10% offered a hourly rate of more than £34.00 £29.00 £33.25
UK excluding London average hourly rate £22.00 £20.03 £21.50
% change year-on-year
+9.83% -6.83%
All Job Titles
England
Contract IT job ads with a match in the
Job Titles category		 38380 49421 52947
As % of all contract IT jobs located in England 92.44% 92.55% 92.68%
Number of daily rates quoted 22598 27956 29382
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £246 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1965 2419 2806
Average hourly rate £18.88 £18.50 £20.00
Average hourly rate % change year-on-year
+2.02% -7.50%
90% offered a hourly rate of more than £11.13 £11.13 £11.00
10% offered a hourly rate of more than £42.20 £40.00 £40.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
3rd Line Support
UK

3rd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support across the England region as a proportion of the total demand within the Job Titles category.

England 3rd Line Support Jobs Demand Trend

3rd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the England region.

England 3rd Line Support Daily Rate Trend

3rd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the England region over the 3 months to 23 May 2013.

England 3rd Line Support Daily Rate Histogram

3rd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the England region.

England 3rd Line Support Hourly Rate Trend

3rd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the England region over the 3 months to 23 May 2013.

England 3rd Line Support Hourly Rate Histogram

3rd Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the England region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
London +17 89 £294 -2.08%
South East +20 75 £300 +18.22%
West Midlands +24 22 £180 -10.00%
North West +17 22 £240 +26.31%
East of England +13 21 £296 +15.04%
Yorkshire -7 15 £218 -11.22%
South West +33 12 £323 -3.73%
East Midlands +6 9 £225 +20.00%
North East +14 2 - -
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT contractor jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 403 (76.62%) Windows
2 299 (56.84%) Active Directory
3 255 (48.48%) Windows Server 2008
4 253 (48.10%) VMware
5 209 (39.73%) Windows Server 2003
6 206 (39.16%) MS Exchange
7 187 (35.55%) Citrix
8 179 (34.03%) Microsoft
9 128 (24.33%) VMware Infrastructure
10 120 (22.81%) Cisco
11 116 (22.05%) Exchange Server 2010
12 104 (19.77%) SAN
13 100 (19.01%) ITIL
14 97 (18.44%) SQL
15 93 (17.68%) DNS
16 91 (17.30%) Security Cleared
17 83 (15.78%) Exchange Server 2007
17 83 (15.78%) DHCP
18 82 (15.59%) Exchange Server 2003
19 76 (14.45%) Windows 7
20 75 (14.26%) Microsoft Certification
21 68 (12.93%) Firewall
22 67 (12.74%) Finance
22 67 (12.74%) Windows XP
23 65 (12.36%) SCCM
24 64 (12.17%) MCSE
25 59 (11.22%) vSphere
26 58 (11.03%) XenApp
27 56 (10.65%) LAN
27 56 (10.65%) Blackberry

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT contractor jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 13 (2.471%) .NET
2 8 (1.521%) J2EE
3 6 (1.141%) Application Packaging
4 5 (0.951%) HTML
4 5 (0.951%) Middleware
5 3 (0.570%) Software Packaging
6 2 (0.380%) COM
6 2 (0.380%) Web Services
6 2 (0.380%) WebSphere
7 1 (0.190%) FIX Protocol
7 1 (0.190%) ADSI
7 1 (0.190%) SAML
7 1 (0.190%) XML
7 1 (0.190%) JDBC
7 1 (0.190%) ASP
7 1 (0.190%) ASP.NET
Application Platforms
1 206 (39.16%) MS Exchange
2 116 (22.05%) Exchange Server 2010
3 83 (15.78%) Exchange Server 2007
4 82 (15.59%) Exchange Server 2003
5 53 (10.08%) SharePoint
6 34 (6.464%) Blackberry Enterprise Server
7 23 (4.373%) IIS
8 12 (2.281%) Apache
8 12 (2.281%) SharePoint 2010
9 10 (1.901%) Tomcat
9 10 (1.901%) Lync
10 9 (1.711%) Lotus Notes
11 7 (1.331%) Lotus Domino
12 5 (0.951%) GlassFish
12 5 (0.951%) WebLogic
13 4 (0.760%) Exchange Server 2000
13 4 (0.760%) SharePoint Server
14 3 (0.570%) Office Communications Server
15 2 (0.380%) Documentum
15 2 (0.380%) SAS
Applications
1 55 (10.46%) MS Excel
2 43 (8.175%) MS Office
3 2 (0.380%) MS PowerPoint
4 1 (0.190%) MS Project
4 1 (0.190%) MS Visio
Business Applications
1 4 (0.760%) Dynamics CRM
2 1 (0.190%) SunGard Stream Clearvision
2 1 (0.190%) Remedy ITSM
Communications & Networking
1 104 (19.77%) SAN
2 93 (17.68%) DNS
3 83 (15.78%) DHCP
4 68 (12.93%) Firewall
5 56 (10.65%) LAN
6 55 (10.46%) WAN
7 52 (9.886%) TCP/IP
8 32 (6.084%) VPN
9 27 (5.133%) NAS
10 25 (4.753%) Internet
11 19 (3.612%) Cisco ASA
12 11 (2.091%) Cisco IOS
12 11 (2.091%) Cisco PIX
13 10 (1.901%) VoIP
13 10 (1.901%) VLAN
14 9 (1.711%) Wireless
15 8 (1.521%) Intranet
15 8 (1.521%) SSL
15 8 (1.521%) LDAP
15 8 (1.521%) Cisco Nexus
Database & Business Intelligence
1 54 (10.27%) SQL Server
2 25 (4.753%) SQL Server 2008
3 19 (3.612%) SQL Server 2005
4 15 (2.852%) SQL Server 2000
5 10 (1.901%) Oracle 8/8i
6 8 (1.521%) Crystal Reports
6 8 (1.521%) Oracle 11g
7 5 (0.951%) RDBMS
8 4 (0.760%) SQLPlus
9 2 (0.380%) EDMS
9 2 (0.380%) MySQL
10 1 (0.190%) SQL Server 2012
10 1 (0.190%) OLAP
10 1 (0.190%) Oracle Reports
Development Applications
1 10 (1.901%) Team Foundation Server
2 7 (1.331%) MSI
3 5 (0.951%) JIRA
4 2 (0.380%) InstallShield
5 1 (0.190%) VSS/SourceSafe
General
1 67 (12.74%) Finance
2 24 (4.563%) Banking
3 15 (2.852%) Telecoms
4 12 (2.281%) Retail
5 10 (1.901%) Law
6 7 (1.331%) Investment Banking
7 5 (0.951%) Legal
8 4 (0.760%) Back Office
9 3 (0.570%) Manufacturing
10 2 (0.380%) Military
10 2 (0.380%) Front Office
10 2 (0.380%) Local Government
10 2 (0.380%) French Language
10 2 (0.380%) Online Betting
11 1 (0.190%) Music
11 1 (0.190%) Billing
11 1 (0.190%) Financial Institution
11 1 (0.190%) Advertising
11 1 (0.190%) Publishing
11 1 (0.190%) Games
Miscellaneous
1 56 (10.65%) Blackberry
2 31 (5.894%) Clustering
3 13 (2.471%) NHS
3 13 (2.471%) Management Information System
4 7 (1.331%) Client/Server
4 7 (1.331%) Replication
5 6 (1.141%) CLARiiON
5 6 (1.141%) Thin Client
5 6 (1.141%) Fat Client
6 4 (0.760%) Cloud Computing
6 4 (0.760%) EqualLogic
7 3 (0.570%) iPhone
7 3 (0.570%) Computer Science
7 3 (0.570%) Wiki
8 2 (0.380%) Smartcard
8 2 (0.380%) EPoS
8 2 (0.380%) PKI
8 2 (0.380%) Celerra
8 2 (0.380%) iPad
9 1 (0.190%) Open Source
Operating Systems
1 403 (76.62%) Windows
2 255 (48.48%) Windows Server 2008
3 209 (39.73%) Windows Server 2003
4 76 (14.45%) Windows 7
5 67 (12.74%) Windows XP
6 44 (8.365%) Linux
7 42 (7.985%) UNIX
8 28 (5.323%) Windows 2000
9 14 (2.662%) Mac OS X
10 13 (2.471%) Windows Vista
11 12 (2.281%) Windows 2000 Server
12 11 (2.091%) Windows Server 2012
13 9 (1.711%) Red Hat Enterprise Linux
14 5 (0.951%) Windows 8
14 5 (0.951%) Solaris
15 4 (0.760%) AIX
16 2 (0.380%) SUSE
16 2 (0.380%) Windows NT
17 1 (0.190%) Android
17 1 (0.190%) Windows Phone
Processes & Methodologies
1 100 (19.01%) ITIL
2 34 (6.464%) Migration
3 27 (5.133%) Service Delivery
4 21 (3.992%) Disaster Recovery
5 18 (3.422%) Service Management
6 13 (2.471%) ITIL V3
6 13 (2.471%) PRINCE2
6 13 (2.471%) Project Management
7 9 (1.711%) Incident Management
7 9 (1.711%) Change Management
8 8 (1.521%) CRM
8 8 (1.521%) Time Management
9 7 (1.331%) Analytics
9 7 (1.331%) Problem Management
9 7 (1.331%) BPEL
10 6 (1.141%) Business Intelligence
10 6 (1.141%) Operations Management
11 5 (0.951%) Root Cause Analysis
11 5 (0.951%) Data Analysis
11 5 (0.951%) Document Management
Programming Languages
1 97 (18.44%) SQL
2 32 (6.084%) PowerShell
3 18 (3.422%) Java
4 12 (2.281%) PL/SQL
5 10 (1.901%) VBScript
5 10 (1.901%) VB
6 9 (1.711%) C#
7 5 (0.951%) C
7 5 (0.951%) Shell Script
8 2 (0.380%) T-SQL
8 2 (0.380%) Perl
9 1 (0.190%) LINC
9 1 (0.190%) VBA
9 1 (0.190%) PHP
Qualifications
1 91 (17.30%) Security Cleared
2 75 (14.26%) Microsoft Certification
3 64 (12.17%) MCSE
4 49 (9.316%) SC Cleared
5 39 (7.414%) DV Cleared
6 35 (6.654%) Cisco Certification
7 34 (6.464%) CCNA
8 23 (4.373%) Citrix Certification
8 23 (4.373%) VMware Certified Professional (VCP)
9 22 (4.183%) MCITP
9 22 (4.183%) CCA
9 22 (4.183%) MCP
10 21 (3.992%) CCNP
11 16 (3.042%) Degree
12 15 (2.852%) CCEA
13 7 (1.331%) VCP5
13 7 (1.331%) VCP4
13 7 (1.331%) MCSA
14 6 (1.141%) MCTS
15 5 (0.951%) HNC
Quality Assurance & Compliance
1 19 (3.612%) SLA
2 3 (0.570%) Solvency II
2 3 (0.570%) ISO/IEC 27001
2 3 (0.570%) ISO 9001
System Software
1 299 (56.84%) Active Directory
2 128 (24.33%) VMware Infrastructure
3 59 (11.22%) vSphere
4 58 (11.03%) XenApp
5 43 (8.175%) Hyper-V
6 34 (6.464%) XenDesktop
7 26 (4.943%) VMware ESX
8 14 (2.662%) Citrix Presentation Server
9 13 (2.471%) VMware ESXi
10 12 (2.281%) Terminal Services
11 9 (1.711%) Microsoft App-V
12 7 (1.331%) VMware Server
13 6 (1.141%) VMware Workstation
13 6 (1.141%) XenServer
14 3 (0.570%) NFS
14 3 (0.570%) NDS
14 3 (0.570%) MetaFrame
15 2 (0.380%) ISA Server
15 2 (0.380%) ProxySG
15 2 (0.380%) NLBS
Systems Management
1 65 (12.36%) SCCM
2 31 (5.894%) SCOM
3 25 (4.753%) WSUS
4 24 (4.563%) Backup Exec
5 10 (1.901%) Norton AntiVirus
6 9 (1.711%) HP SIM
7 8 (1.521%) Symantec Enterprise Vault
8 7 (1.331%) McAfee ePO
8 7 (1.331%) Tivoli
9 5 (0.951%) DameWare
10 4 (0.760%) Systems Management Server (SMS)
10 4 (0.760%) OpenView
10 4 (0.760%) OVSD
11 3 (0.570%) HP Data Protector
11 3 (0.570%) MAILsweeper
11 3 (0.570%) NetBackup
12 2 (0.380%) OpenView Configuration Management
12 2 (0.380%) Tivoli Storage Manager
13 1 (0.190%) SolarWinds Orion
13 1 (0.190%) Opalis
Vendors
1 253 (48.10%) VMware
2 187 (35.55%) Citrix
3 179 (34.03%) Microsoft
4 120 (22.81%) Cisco
5 53 (10.08%) HP
6 27 (5.133%) Symantec
7 26 (4.943%) McAfee
8 25 (4.753%) Oracle
9 24 (4.563%) Sophos
10 20 (3.802%) NetApp
11 17 (3.232%) EMC
12 16 (3.042%) Dell
13 12 (2.281%) AppSense
13 12 (2.281%) CheckPoint
14 11 (2.091%) Lotus
14 11 (2.091%) IBM
14 11 (2.091%) Bloomberg
15 10 (1.901%) Red Hat
15 10 (1.901%) F5
16 9 (1.711%) Juniper
3rd Line Support - Windows, AD & Exchnage
Nottingham, Nottinghamshire
3rd /4th Line Support - Windows, Exchange, Active Directory, SQL , SAN, Vmware... Essential skills are: Windows, Exchange, Active Directory, SQL , SAN, Vmware and other wintel related technologies. You must...
Harvey Nash plc
Rate: £300 per day
Posted: 22 May 2013
3rd Line Support - Windows, AD & Exchnage
Nottingham, East Midlands
3rd /4th Line Support - Windows, Exchange, Active Directory, SQL , SAN, Vmware My prestigious client in Nottingham is looking for a 3rd Line Support Engineer on contract basis. Essential...
Harvey Nash plc
Rate: £300 per day
Posted: 23 May 2013
2nd/3rd Line Support
Birmingham, West Midlands
3rd Line Support, Cisco,VMWare, Infrastructure, Birmingham - West Midlands We are currently recruiting for our Client based in the West Midlands... * Install, configure and maintain windows server * VM...
Hays Specialist Recruitment Ltd
Rate: £160.00 - £200.00 per day
Posted: 15 May 2013
3rd Line IT Support Engineer - Urgent - Norfolk, Windows 2008
Norfolk
The successful 3rd Line IT Support Engineer must have strong experience with Windows Server 2008, Citrix, VMWare, Active Directory, networking and security. The 3rd Line IT Support Engineer...
Oscar Associates (UK) Ltd
Rate: £225 - £300 per day
Posted: 17 May 2013
DV Cleared 3rd Line Support (Exchange & Network Systems)
City of London
Responsible for all business exchange servers Part of an on-call rota to provide out of hours support to apply patches, fixes and upgrades Key Deliverables Assisting users...
Capita Resourcing Ltd
Rate: £300 - £500 per day
Posted: 27 April 2013
3rd Line Support Engineer
Worcestershire
3rd Line Support/Cisco/ VMWare/ Infrastructure/ Worcester. Roc Searches client based in Worcester require a 3rd Line support engineer to join their team for an initial 6 month...
Roc Search
Posted: 20 May 2013
3rd line Support Engineer / Analyst (Citrix XenApp- VMWare)
Hampshire, South East
The role is responsible for delivering and maintaining effective and efficient IT services to agreed service levels with a strong focus on Microsoft Windows-based systems, utilising a...
DP Connect Ltd
Rate: £250 - £325 per day
Posted: 16 May 2013
3rd Line Support Engineer, Law Firm
City, London
The ideal candidate will have demonstrable experience of ensuring incidents / problems and escalations are dealt with in a timely fashion whilst working within the ITIL framework... You will...
Thomson Keene Associates
Rate: £200 - 250 per day
Posted: 21 May 2013
Senior Third Line Support Engineer
London
Senior third line support engineer required for a award winning IT Managed Services in North London.
Sovereign Business Resource
Rate: £250 - £350 per day
Posted: 23 May 2013
2nd/3rd line/support engineer/ active directory/citrix/VMware/
London
You will need to have excellent time management, organised and methodical in your approach... In this role you will need to have very strong experience in: oMicrosoft Active...
Mortimer Spinks
Rate: £260 - £280 per day
Posted: 21 May 2013
2nd / 3rd Line Infrastructure Support - Windows Cisco Exchange
Cambridgeshire
The role will be to work closely within the Infrastructure team however some Networking knowledge would be highly beneficial. This role will be a client facing role so...
Senitor Associates
Rate: £15 - £18 per hour
Posted: 21 May 2013
3rd line Server support Engineer (Windows Server 2003 and 2008)
Watford, Hertfordshire
My Client is a highly dynamic and reliable computer reseller providing all leading best of breed IT hardware, software, networking and peripheral products. They seek a talented, enthusiastic...
Firway Consulting
Rate: Unspecified Negotiable
Posted: 22 May 2013
3rd line Exchange / Messaging Support Consultant (Contract)
City of London
SMTP, POP3, LDAP, SSL, TLS, and knowledge of basic network troubleshooting. Outlook Client Support Microsoft Windows Server 2008 Lotus Domino Server, Lotus Notes Client E-Mail Migration and...
Deerfoot IT Resources Ltd
Rate: £300 - £350 per day
Posted: 17 May 2013
IT 3rd Line Support
Leeds, Yorkshire
The IT Operations team manage 50+ physical servers, including latest HP blade technology, and 300+ virtual servers with over 500Tb of SAN based data, delivering a first rate...
Capita Resourcing
Posted: 20 May 2013
DV Cleared 1st, 2nd, 3rd Line Support
England
To be eligible for these roles you must hold Valid/Active DV level clearance, formal qualifications within Windows (MCSA / MCSE / MCTIS / MCITP), UNIX (Sun, Solaris, HP-Ux, Linux...
Rate: £250 - £500 per day
Posted: 4 May 2013
3rd Line Server Support Specialist
Northampton, East Midlands
In addition, you will be required to have a proven back ground working with the following: - HP SAN - Sharepoint Admin - SCCM - Active Directory - DNS/DHCP - AzureThe role has...
Hays Specialist Recruitment Ltd
Rate: £200.00 - £250.00 per day
Posted: 4 May 2013
3rd Line Application Support Analyst- Cash Equities
City, London
The Principal Responsibilities of this position are: - Incident management o Participate in Cash Equities IT critical incident management event... - Problem management o Confirm the actual impact for Cash...
iKas International
Rate: £400 - £495 per day
Posted: 20 May 2013
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