The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 341 343 331
Rank change year-on-year
+2 -12
Contract jobs requiring a 3rd Line Support 259 234 266
As % of all contract IT jobs located in England 0.51% 0.48% 0.50%
As % of the Job Titles category 0.55% 0.52% 0.54%
Number of daily rates quoted 156 124 117
Average daily rate
Keep up to 90%
of your Daily Rate
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£250 £275 £275
Average daily rate % change year-on-year
-9.09% -
90% offered a daily rate of more than £175 £195 £210
10% offered a daily rate of more than £375 £329 £375
UK excluding London average daily rate £236 £270 £260
% change year-on-year
-12.50% +3.84%
Number of hourly rates quoted 25 32 35
Average hourly rate £21.50 £22.50 £23.00
Average hourly rate % change year-on-year
-4.44% -2.17%
90% offered a hourly rate of more than £15.61 £16.95 £17.10
10% offered a hourly rate of more than £34.53 £27.50 £26.30
UK excluding London average hourly rate £20.21 £22.50 £22.50
% change year-on-year
-10.20% -
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47067 45362 49291
As % of all contract IT jobs located in England 92.11% 92.86% 92.95%
Number of daily rates quoted 29105 27599 28304
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1867 1980 2447
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

3rd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in England

3rd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the England region.

3rd Line Support Daily Rate Trend in England

3rd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the England region over the 3 months to 2 September 2014.

3rd Line Support Daily Rate Histogram in England

3rd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the England region.

3rd Line Support Hourly Rate Trend in England

3rd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the England region over the 3 months to 2 September 2014.

3rd Line Support Hourly Rate Histogram in England

3rd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the England region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +16 78 £300 +9.09% 25
South East -26 45 £238 -13.63% 18
West Midlands -7 32 £240 -4.00% 3
East of England -16 29 £210 -11.57% 5
North West +4 27 £254 -15.33% 12
South West -25 19 £250 -21.87% 9
East Midlands +13 15 £218 -1.69%
Yorkshire +8 12 £263 +31.25% 6
North East -18 5 £250 -7.40%
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in England

For the 6 months to 2 September 2014, IT contractor jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 401 (77.12%) Windows
2 306 (58.85%) Active Directory
3 234 (45.00%) VMware
4 219 (42.12%) Windows Server 2008
5 197 (37.88%) MS Exchange
6 196 (37.69%) Microsoft
7 146 (28.08%) Windows 7
8 133 (25.58%) Citrix
9 131 (25.19%) Windows Server 2003
10 114 (21.92%) Exchange Server 2010
11 99 (19.04%) Cisco
12 93 (17.88%) ITIL
13 88 (16.92%) VMware Infrastructure
14 82 (15.77%) Windows XP
15 80 (15.38%) MS Office
16 79 (15.19%) SAN
17 78 (15.00%) Microsoft Certification
18 71 (13.65%) SQL
19 70 (13.46%) Windows Server 2012
20 66 (12.69%) Firewall
20 66 (12.69%) SCCM
21 65 (12.50%) DNS
22 59 (11.35%) MCSE
23 56 (10.77%) WAN
23 56 (10.77%) SQL Server
24 55 (10.58%) LAN
25 54 (10.38%) MS Excel
26 52 (10.00%) TCP/IP
27 50 (9.62%) Finance
27 50 (9.62%) Exchange Server 2007

3rd Line Support
Top Related IT Skills in England by Category

For the 6 months to 2 September 2014, IT contractor jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 197 (37.88%) MS Exchange
2 114 (21.92%) Exchange Server 2010
3 50 (9.62%) Exchange Server 2007
3 50 (9.62%) Exchange Server 2003
4 39 (7.50%) SharePoint
5 23 (4.42%) Blackberry Enterprise Server
6 19 (3.65%) IIS
7 18 (3.46%) Lync
8 14 (2.69%) IBM Notes
9 10 (1.92%) Exchange Server 2013
10 5 (0.96%) Exchange Server 2000
10 5 (0.96%) Apache
11 3 (0.58%) SharePoint 2010
12 2 (0.38%) Oracle Service Bus
12 2 (0.38%) SharePoint Server
12 2 (0.38%) WebLogic
12 2 (0.38%) SAS
13 1 (0.19%) Site Server
13 1 (0.19%) WebLogic Portal
13 1 (0.19%) WebSphere Application Server
Applications
1 80 (15.38%) MS Office
2 54 (10.38%) MS Excel
3 6 (1.15%) MS Visio
4 2 (0.38%) MS PowerPoint
5 1 (0.19%) MicroStation
5 1 (0.19%) MS Project
5 1 (0.19%) AutoCAD
Business Applications
1 8 (1.54%) Dynamics AX
2 1 (0.19%) SAP ERP
2 1 (0.19%) Academy Housing
2 1 (0.19%) Academy Revenues and Benefits
2 1 (0.19%) assyst
Cloud Services
1 31 (5.96%) Office 365
2 2 (0.38%) Microsoft Azure
3 1 (0.19%) Amazon AWS
Communications & Networking
1 79 (15.19%) SAN
2 66 (12.69%) Firewall
3 65 (12.50%) DNS
4 56 (10.77%) WAN
5 55 (10.58%) LAN
6 52 (10.00%) TCP/IP
7 46 (8.85%) DHCP
8 20 (3.85%) VoIP
8 20 (3.85%) VLAN
9 19 (3.65%) NAS
10 16 (3.08%) VPN
11 9 (1.73%) MPLS
11 9 (1.73%) iSCSI
11 9 (1.73%) Wi-Fi
12 8 (1.54%) Internet
13 7 (1.35%) Wireless
13 7 (1.35%) Network Security
14 6 (1.15%) 3G
15 5 (0.96%) DSL
15 5 (0.96%) BIG-IP
Database & Business Intelligence
1 56 (10.77%) SQL Server
2 19 (3.65%) SQL Server 2008
3 13 (2.50%) SQL Server 2005
4 8 (1.54%) Oracle Database
5 6 (1.15%) Oracle Database 11g
6 4 (0.77%) Crystal Reports
6 4 (0.77%) Cognos Impromptu
6 4 (0.77%) MySQL
7 3 (0.58%) Oracle Database 10g
8 2 (0.38%) RDBMS
8 2 (0.38%) Oracle9i Database
8 2 (0.38%) Relational Database
8 2 (0.38%) SQL Server 2012
9 1 (0.19%) Oracle ODI
9 1 (0.19%) Oracle Database 12c
9 1 (0.19%) QlikView
9 1 (0.19%) MongoDB
9 1 (0.19%) Oracle Exadata
9 1 (0.19%) Data Warehouse
9 1 (0.19%) PowerCenter
Development Applications
1 2 (0.38%) VSS/SourceSafe
1 2 (0.38%) MSI
2 1 (0.19%) Introscope
2 1 (0.19%) JIRA
2 1 (0.19%) ProC
2 1 (0.19%) Visual Studio
General
1 50 (9.62%) Finance
2 15 (2.88%) Banking
3 12 (2.31%) Back Office
3 12 (2.31%) Telecoms
4 6 (1.15%) Law
5 5 (0.96%) Legal
6 3 (0.58%) Retail
7 2 (0.38%) Advertising
7 2 (0.38%) Retail Banking
7 2 (0.38%) Front Office
8 1 (0.19%) Corporate Banking
8 1 (0.19%) Publishing
8 1 (0.19%) Military
8 1 (0.19%) Multimedia
8 1 (0.19%) Investment Banking
8 1 (0.19%) Local Government
Libraries, Frameworks & Software Standards
1 7 (1.35%) Application Packaging
2 6 (1.15%) Web Services
3 4 (0.77%) XML
3 4 (0.77%) .NET
4 2 (0.38%) J2EE
4 2 (0.38%) WSDL
4 2 (0.38%) Middleware
5 1 (0.19%) EDIFACT
5 1 (0.19%) SAP Basis
5 1 (0.19%) Spring
5 1 (0.19%) XMPP
5 1 (0.19%) .NET Framework
5 1 (0.19%) Flash
5 1 (0.19%) EDI
5 1 (0.19%) ASP.NET
5 1 (0.19%) HTML
5 1 (0.19%) WCF
5 1 (0.19%) WF
5 1 (0.19%) SAP PI
5 1 (0.19%) Kafka
Miscellaneous
1 45 (8.65%) Blackberry
2 14 (2.69%) Thin Client
2 14 (2.69%) Fat Client
3 12 (2.31%) NHS
4 11 (2.12%) PDA
5 7 (1.35%) Management Information System
6 6 (1.15%) Replication
6 6 (1.15%) Clustering
7 5 (0.96%) iPad
7 5 (0.96%) Computer Science
7 5 (0.96%) iPhone
8 3 (0.58%) Video Conferencing
8 3 (0.58%) Hedge funds
9 2 (0.38%) Enterprise Software
9 2 (0.38%) EqualLogic
9 2 (0.38%) Data Protection Act
9 2 (0.38%) Firmware
9 2 (0.38%) EPoS
10 1 (0.19%) Client/Server
10 1 (0.19%) Smartcard
Operating Systems
1 401 (77.12%) Windows
2 219 (42.12%) Windows Server 2008
3 146 (28.08%) Windows 7
4 131 (25.19%) Windows Server 2003
5 82 (15.77%) Windows XP
6 70 (13.46%) Windows Server 2012
7 45 (8.65%) Windows 8
8 35 (6.73%) Linux
9 25 (4.81%) UNIX
10 9 (1.73%) Windows 2000 Server
11 8 (1.54%) Mac OS X
11 8 (1.54%) Mac OS
12 7 (1.35%) Apple iOS
12 7 (1.35%) Android
13 6 (1.15%) Windows 2000
14 5 (0.96%) Solaris
15 3 (0.58%) Windows Vista
15 3 (0.58%) Windows Phone
16 2 (0.38%) Red Hat Enterprise Linux
17 1 (0.19%) Fedora
Processes & Methodologies
1 93 (17.88%) ITIL
2 27 (5.19%) Migration
3 18 (3.46%) Business Continuity
3 18 (3.46%) Capacity Planning
4 17 (3.27%) Service Management
5 16 (3.08%) Disaster Recovery
5 16 (3.08%) Problem Management
6 15 (2.88%) Service Delivery
7 13 (2.50%) Change Management
8 11 (2.12%) Incident Management
9 9 (1.73%) PRINCE2
10 8 (1.54%) Project Management
10 8 (1.54%) Root Cause Analysis
11 6 (1.15%) Performance Tuning
11 6 (1.15%) ITSM
12 5 (0.96%) Logistics
12 5 (0.96%) Performance Monitoring
12 5 (0.96%) Network Management
12 5 (0.96%) Change Control
13 4 (0.77%) Software Deployment
Programming Languages
1 71 (13.65%) SQL
2 19 (3.65%) PowerShell
3 13 (2.50%) VBScript
4 9 (1.73%) Perl
5 6 (1.15%) T-SQL
5 6 (1.15%) VB
6 4 (0.77%) Java
6 4 (0.77%) PL/SQL
7 2 (0.38%) PHP
7 2 (0.38%) Shell Script
8 1 (0.19%) Python
8 1 (0.19%) R
8 1 (0.19%) C
8 1 (0.19%) C#
Qualifications
1 78 (15.00%) Microsoft Certification
2 59 (11.35%) MCSE
3 42 (8.08%) Security Cleared
4 36 (6.92%) SC Cleared
5 30 (5.77%) MCITP
6 29 (5.58%) Cisco Certification
7 28 (5.38%) MCP
8 24 (4.62%) CCNA
9 19 (3.65%) VMware Certified Professional (VCP)
10 17 (3.27%) MCTS
10 17 (3.27%) MCSA
11 15 (2.88%) CCNP
11 15 (2.88%) Citrix Certification
12 14 (2.69%) CCA
13 8 (1.54%) DV Cleared
14 6 (1.15%) ITIL Certification
14 6 (1.15%) CCSA
15 5 (0.96%) Degree
15 5 (0.96%) A+ Certification
16 4 (0.77%) PRINCE2 Certification
Quality Assurance & Compliance
1 25 (4.81%) SLA
2 2 (0.38%) PCI DSS
3 1 (0.19%) QA
System Software
1 306 (58.85%) Active Directory
2 88 (16.92%) VMware Infrastructure
3 47 (9.04%) XenApp
4 39 (7.50%) Hyper-V
5 27 (5.19%) XenDesktop
6 25 (4.81%) vSphere
7 22 (4.23%) XenServer
8 18 (3.46%) VMware ESX
9 12 (2.31%) Terminal Services
10 11 (2.12%) VMware Server
11 10 (1.92%) Microsoft App-V
12 9 (1.73%) VMware ESXi
13 7 (1.35%) Citrix Presentation Server
14 5 (0.96%) NLBS
14 5 (0.96%) ISA Server
15 4 (0.77%) MetaFrame
15 4 (0.77%) UAG
16 3 (0.58%) DFS Replication
16 3 (0.58%) Terminal Server
16 3 (0.58%) Xen
Systems Management
1 66 (12.69%) SCCM
2 28 (5.38%) Backup Exec
3 10 (1.92%) NetBackup
4 9 (1.73%) ARCserve
4 9 (1.73%) SCOM
5 7 (1.35%) WSUS
6 5 (0.96%) Norton AntiVirus
7 4 (0.77%) HP SIM
8 3 (0.58%) FortiGate
8 3 (0.58%) Systems Management Server (SMS)
9 2 (0.38%) Oracle Enterprise Manager
9 2 (0.38%) EMC NetWorker
9 2 (0.38%) MOM
9 2 (0.38%) Nagios
9 2 (0.38%) HP Data Protector
10 1 (0.19%) Zenoss
10 1 (0.19%) McAfee ePO
10 1 (0.19%) PureDisk
10 1 (0.19%) Tivoli Endpoint Manager
10 1 (0.19%) SCVMM
Vendors
1 234 (45.00%) VMware
2 196 (37.69%) Microsoft
3 133 (25.58%) Citrix
4 99 (19.04%) Cisco
5 42 (8.08%) HP
6 28 (5.38%) Dell
7 21 (4.04%) Symantec
8 19 (3.65%) NetApp
9 18 (3.46%) Oracle
10 17 (3.27%) CheckPoint
11 14 (2.69%) Lotus
11 14 (2.69%) EMC
12 13 (2.50%) Juniper
13 11 (2.12%) Apple
14 9 (1.73%) Avaya
15 8 (1.54%) Remedy
15 8 (1.54%) Veeam
15 8 (1.54%) SolarWinds
16 7 (1.35%) McAfee
16 7 (1.35%) Sophos
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