The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Third Line Support
Rank 334 337 353
Rank change year-on-year
+3 +16
Contract jobs requiring a 3rd Line Support 275 278 237
As % of all contract IT jobs located in England 0.58% 0.59% 0.52%
As % of the Job Titles category 0.62% 0.63% 0.55%
Number of daily rates quoted 179 158 111
Average daily rate £275 £275 £260
Average daily rate % change year-on-year
- +5.76%
90% offered a daily rate of more than £185 £190 £165
10% offered a daily rate of more than £388 £375 £350
UK excluding London average daily rate £263 £275 £250
% change year-on-year
-4.54% +10.00%
Number of hourly rates quoted 18 41 34
Average hourly rate £22.25 £24.13 £22.85
Average hourly rate % change year-on-year
-7.77% +5.57%
90% offered a hourly rate of more than £16.70 £19.75 £16.80
10% offered a hourly rate of more than £63.00 £32.50 £29.40
UK excluding London average hourly rate £21.75 £24.56 £23.20
% change year-on-year
-11.45% +5.87%
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44626 44477 42797
As % of all contract IT jobs located in England 94.57% 94.45% 94.37%
Number of daily rates quoted 29076 28059 25830
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £263 £245 £225
10% offered a daily rate of more than £588 £575 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1591 1795 1920
Average hourly rate £17.50 £17.00 £17.50
Average hourly rate % change year-on-year
+2.94% -2.85%
90% offered a hourly rate of more than £11.00 £11.00 £11.38
10% offered a hourly rate of more than £49.00 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

3rd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in England

3rd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the England region.

3rd Line Support Daily Rate Trend in England

3rd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the England region over the 3 months to 10 February 2016.

3rd Line Support Daily Rate Histogram in England

3rd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the England region.

3rd Line Support Hourly Rate Trend in England

3rd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the England region over the 3 months to 10 February 2016.

3rd Line Support Hourly Rate Histogram in England

3rd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the England region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +16 93 £310 +3.33% 20
South East +8 56 £275 -2.65% 31
South West +17 35 £200 -20.00% 3
East Midlands -7 23 £275 -16.98% 2
East of England -6 22 £283 +10.78% 11
West Midlands -24 19 £263 -7.07% 9
Yorkshire -22 14 £269 -2.27% 6
North West -22 11 £250 +8.69% 11
North East -18 1 - -
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in England

For the 6 months to 10 February 2016, IT contractor jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 408 (73.91%) Windows
2 323 (58.51%) Active Directory
3 274 (49.64%) Windows Server
4 272 (49.28%) VMware
5 205 (37.14%) Windows Server 2008
6 201 (36.41%) Microsoft
7 163 (29.53%) Windows Server 2012
8 140 (25.36%) MS Exchange
9 137 (24.82%) Windows 7
10 127 (23.01%) Citrix
11 126 (22.83%) VMware Infrastructure
12 120 (21.74%) Cisco
13 102 (18.48%) DNS
14 91 (16.49%) SCCM
15 85 (15.40%) SAN
16 82 (14.86%) SQL
17 81 (14.67%) Exchange Server 2010
18 79 (14.31%) DHCP
19 78 (14.13%) Windows Server 2003
19 78 (14.13%) Office 365
20 72 (13.04%) ITIL
20 72 (13.04%) LAN
20 72 (13.04%) Firewall
21 71 (12.86%) Finance
22 62 (11.23%) SQL Server
23 57 (10.33%) TCP/IP
23 57 (10.33%) Hyper-V
24 56 (10.14%) WAN
25 55 (9.96%) SharePoint
26 53 (9.60%) PowerShell

3rd Line Support
Top Related IT Skills in England by Category

For the 6 months to 10 February 2016, IT contractor jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 140 (25.36%) MS Exchange
2 81 (14.67%) Exchange Server 2010
3 55 (9.96%) SharePoint
4 43 (7.79%) IIS
5 40 (7.25%) Skype for Business
6 34 (6.16%) Exchange Server 2013
7 24 (4.35%) Blackberry Enterprise Server
8 18 (3.26%) Exchange Server 2007
9 13 (2.36%) Exchange Server 2003
10 10 (1.81%) SharePoint 2010
11 8 (1.45%) IBM Notes
12 4 (0.72%) Tomcat
13 3 (0.54%) Apache
13 3 (0.54%) SharePoint 2013
13 3 (0.54%) SharePoint Server
14 2 (0.36%) JBoss
14 2 (0.36%) Oracle SOA Suite
14 2 (0.36%) WebSphere
15 1 (0.18%) IBM Domino
15 1 (0.18%) WebSphere Application Server
Applications
1 51 (9.24%) MS Office
2 43 (7.79%) MS Excel
3 4 (0.72%) MS Visio
4 3 (0.54%) MS PowerPoint
Business Applications
1 6 (1.09%) Remedy ITSM
2 5 (0.91%) SAP Oil and Gas
3 2 (0.36%) Maximo
3 2 (0.36%) Oracle Applications
4 1 (0.18%) Markit EDM
4 1 (0.18%) Sage 200
4 1 (0.18%) SAP HCM
Cloud Services
1 78 (14.13%) Office 365
2 16 (2.90%) Amazon AWS
3 15 (2.72%) Microsoft Azure
4 3 (0.54%) OneDrive
5 2 (0.36%) Mimecast
5 2 (0.36%) Yammer
6 1 (0.18%) Amazon Glacier
6 1 (0.18%) Amazon S3
6 1 (0.18%) Force.com
6 1 (0.18%) IBM PureFlex
6 1 (0.18%) SaaS
Communications & Networking
1 102 (18.48%) DNS
2 85 (15.40%) SAN
3 79 (14.31%) DHCP
4 72 (13.04%) Firewall
4 72 (13.04%) LAN
5 57 (10.33%) TCP/IP
6 56 (10.14%) WAN
7 36 (6.52%) VPN
8 34 (6.16%) VoIP
9 26 (4.71%) Wi-Fi
10 24 (4.35%) NAS
11 18 (3.26%) Wireless
12 15 (2.72%) SSL
13 13 (2.36%) Internet
14 12 (2.17%) Remote Desktop
15 11 (1.99%) Cisco ASA
15 11 (1.99%) iSCSI
15 11 (1.99%) Network Security
16 10 (1.81%) Skype
17 8 (1.45%) VLAN
Database & Business Intelligence
1 62 (11.23%) SQL Server
2 18 (3.26%) SQL Server 2008
3 17 (3.08%) SQL Server 2012
4 11 (1.99%) SQL Server 2005
5 7 (1.27%) BusinessObjects
6 5 (0.91%) SQL Server 2000
7 3 (0.54%) DB2
7 3 (0.54%) MySQL
8 2 (0.36%) GIS
8 2 (0.36%) SQL Server Reporting Services
9 1 (0.18%) EDRMS
9 1 (0.18%) Oracle Database
9 1 (0.18%) SAS Enterprise Guide
9 1 (0.18%) SQL Server Integration Services
Development Applications
1 3 (0.54%) JIRA
2 2 (0.36%) Eclipse
2 2 (0.36%) Git (software)
2 2 (0.36%) Maven
2 2 (0.36%) Subversion
2 2 (0.36%) Team Foundation Server
2 2 (0.36%) Visual Studio
3 1 (0.18%) Bugzilla
3 1 (0.18%) C++Builder
3 1 (0.18%) InstallShield
3 1 (0.18%) LSMW
3 1 (0.18%) Oracle APEX
3 1 (0.18%) Trac
3 1 (0.18%) VisiBroker
General
1 71 (12.86%) Finance
2 29 (5.25%) Banking
3 21 (3.80%) Telecoms
4 14 (2.54%) Advertising
4 14 (2.54%) Legal
5 12 (2.17%) Back Office
5 12 (2.17%) Investment Banking
5 12 (2.17%) Law
6 11 (1.99%) Manufacturing
7 10 (1.81%) Retail
8 6 (1.09%) Marketing
9 5 (0.91%) Electronics
10 4 (0.72%) Local Government
11 2 (0.36%) German Language
11 2 (0.36%) Pharmaceutical
11 2 (0.36%) Publishing
12 1 (0.18%) Billing
12 1 (0.18%) Front Office
12 1 (0.18%) Military
Libraries, Frameworks & Software Standards
1 17 (3.08%) .NET
2 16 (2.90%) Web Services
3 3 (0.54%) jQuery
4 2 (0.36%) Hibernate
4 2 (0.36%) Java SE
4 2 (0.36%) Lucene
4 2 (0.36%) Middleware
4 2 (0.36%) NHibernate
4 2 (0.36%) Oracle Fusion
4 2 (0.36%) RESTful
4 2 (0.36%) SOAP
4 2 (0.36%) Software Packaging
4 2 (0.36%) Windows Identity Foundation
4 2 (0.36%) XML
5 1 (0.18%) ADO
5 1 (0.18%) ASP.NET
5 1 (0.18%) CORBA
5 1 (0.18%) J2EE
5 1 (0.18%) POSIX
5 1 (0.18%) WinForms
Miscellaneous
1 36 (6.52%) Data Centre
2 25 (4.53%) Analytical Skills
2 25 (4.53%) Blackberry
3 14 (2.54%) Driving Licence
4 11 (1.99%) PKI
4 11 (1.99%) Replication
5 8 (1.45%) NHS
5 8 (1.45%) Video Conferencing
6 7 (1.27%) EMC VNX
7 6 (1.09%) Clustering
7 6 (1.09%) EMC VMAX
7 6 (1.09%) Enterprise Storage
7 6 (1.09%) Fat Client
7 6 (1.09%) HP Storage
7 6 (1.09%) Thin Client
8 4 (0.72%) Management Information System
9 3 (0.54%) BYOD
9 3 (0.54%) CMDB
9 3 (0.54%) New Media
9 3 (0.54%) Wiki
Operating Systems
1 408 (73.91%) Windows
2 274 (49.64%) Windows Server
3 205 (37.14%) Windows Server 2008
4 163 (29.53%) Windows Server 2012
5 137 (24.82%) Windows 7
6 78 (14.13%) Windows Server 2003
7 50 (9.06%) Windows XP
8 41 (7.43%) Linux
9 34 (6.16%) Windows 8
10 21 (3.80%) Unix
11 11 (1.99%) Android
11 11 (1.99%) Windows 10
12 7 (1.27%) Mac OS X
13 4 (0.72%) Apple iOS
13 4 (0.72%) Mac OS
13 4 (0.72%) VMS
13 4 (0.72%) Windows 2000 Server
13 4 (0.72%) Windows Vista
14 3 (0.54%) Red Hat Enterprise Linux
14 3 (0.54%) Solaris
Processes & Methodologies
1 72 (13.04%) ITIL
2 38 (6.88%) Migration
3 33 (5.98%) Disaster Recovery
4 26 (4.71%) Service Delivery
5 20 (3.62%) Patch Management
6 16 (2.90%) Problem Management
7 14 (2.54%) Asset Management
7 14 (2.54%) Configuration Management
7 14 (2.54%) Service Management
8 12 (2.17%) ITIL V3
9 11 (1.99%) Investment Management
9 11 (1.99%) Software Licensing
10 10 (1.81%) Change Management
10 10 (1.81%) Incident Management
11 9 (1.63%) Business Continuity
11 9 (1.63%) ITSM
11 9 (1.63%) Security Management
12 8 (1.45%) Business Intelligence
12 8 (1.45%) Mentoring
12 8 (1.45%) Network Management
Programming Languages
1 82 (14.86%) SQL
2 53 (9.60%) PowerShell
3 13 (2.36%) VBScript
4 8 (1.45%) Java
5 5 (0.91%) C#
6 4 (0.72%) C++
6 4 (0.72%) JavaScript
7 3 (0.54%) COBOL
7 3 (0.54%) Perl
7 3 (0.54%) PL/SQL
8 2 (0.36%) C
8 2 (0.36%) T-SQL
8 2 (0.36%) VB
8 2 (0.36%) VBA
9 1 (0.18%) Bash Shell
9 1 (0.18%) PHP
9 1 (0.18%) Python
9 1 (0.18%) Ruby
9 1 (0.18%) Shell Script
Qualifications
1 48 (8.70%) Microsoft Certification
2 45 (8.15%) Security Cleared
3 40 (7.25%) Cisco Certification
4 32 (5.80%) SC Cleared
5 31 (5.62%) CCNA
6 28 (5.07%) MCSE
7 17 (3.08%) CCNP
8 14 (2.54%) MCITP
8 14 (2.54%) MCSA
9 11 (1.99%) DV Cleared
10 8 (1.45%) Degree
11 5 (0.91%) Citrix Certification
11 5 (0.91%) MCP
11 5 (0.91%) VMware Certified Professional (VCP)
12 4 (0.72%) CCA
12 4 (0.72%) DBS Check
12 4 (0.72%) ITIL Certification
13 3 (0.54%) CCEE
13 3 (0.54%) CCIE
13 3 (0.54%) MCTS
Quality Assurance & Compliance
1 23 (4.17%) SLA
2 3 (0.54%) PCI DSS
3 1 (0.18%) Data Quality
3 1 (0.18%) Disclosure Scotland
3 1 (0.18%) ISO/IEC 27001
System Software
1 323 (58.51%) Active Directory
2 126 (22.83%) VMware Infrastructure
3 57 (10.33%) Hyper-V
4 51 (9.24%) vSphere
4 51 (9.24%) XenApp
5 27 (4.89%) XenDesktop
6 15 (2.72%) VMware ESXi
7 14 (2.54%) VMware ESX
8 13 (2.36%) BitLocker
9 11 (1.99%) XenServer
10 8 (1.45%) Microsoft App-V
11 7 (1.27%) NFS
12 5 (0.91%) vCloud
13 4 (0.72%) Citrix Presentation Server
13 4 (0.72%) Firmware
13 4 (0.72%) MetaFrame
14 3 (0.54%) ISA Server
14 3 (0.54%) VMware Server
15 2 (0.36%) Shibboleth
15 2 (0.36%) Xen
Systems Management
1 91 (16.49%) SCCM
2 30 (5.43%) SCOM
3 26 (4.71%) WSUS
4 13 (2.36%) Backup Exec
5 10 (1.81%) NetBackup
6 8 (1.45%) SCVMM
7 6 (1.09%) SCOrch
7 6 (1.09%) Windows Intune
8 5 (0.91%) McAfee ePO
8 5 (0.91%) Microsoft Data Protection Manager
8 5 (0.91%) Nagios
8 5 (0.91%) SCDPM
9 4 (0.72%) Cacti
9 4 (0.72%) EMC NetWorker
9 4 (0.72%) Tivoli Storage Manager
10 3 (0.54%) Bacula
10 3 (0.54%) EMC VPLEX
10 3 (0.54%) HP SIM
10 3 (0.54%) Ionix
10 3 (0.54%) ZABBIX
Vendors
1 272 (49.28%) VMware
2 201 (36.41%) Microsoft
3 127 (23.01%) Citrix
4 120 (21.74%) Cisco
5 44 (7.97%) HP
6 24 (4.35%) EMC
7 18 (3.26%) NetApp
8 17 (3.08%) Oracle
8 17 (3.08%) SolarWinds
9 15 (2.72%) Symantec
10 12 (2.17%) Dell
10 12 (2.17%) Veeam
11 10 (1.81%) IBM
11 10 (1.81%) Juniper
12 9 (1.63%) Apple
12 9 (1.63%) CheckPoint
12 9 (1.63%) Remedy
13 8 (1.45%) Avaya
13 8 (1.45%) Intel Security
13 8 (1.45%) Sophos
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