The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Third Line Support
Rank 342 341 329
Rank change year-on-year
-1 -12
Contract jobs requiring a 3rd Line Support 260 234 265
As % of all contract IT jobs located in England 0.52% 0.49% 0.50%
As % of the Job Titles category 0.56% 0.52% 0.54%
Number of daily rates quoted 162 122 117
Average daily rate
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of your Daily Rate
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£250 £275 £275
Average daily rate % change year-on-year
-9.09% -
90% offered a daily rate of more than £175 £200 £209
10% offered a daily rate of more than £372 £348 £376
UK excluding London average daily rate £235 £273 £260
% change year-on-year
-13.76% +4.80%
Number of hourly rates quoted 22 33 35
Average hourly rate £21.50 £22.50 £23.00
Average hourly rate % change year-on-year
-4.44% -2.17%
90% offered a hourly rate of more than £16.58 £17.10 £17.10
10% offered a hourly rate of more than £36.38 £27.50 £26.30
UK excluding London average hourly rate £20.85 £22.50 £22.50
% change year-on-year
-7.32% -
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46480 44650 49322
As % of all contract IT jobs located in England 92.32% 92.83% 92.91%
Number of daily rates quoted 28690 27138 28354
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1836 1959 2460
Average hourly rate £16.84 £17.50 £19.50
Average hourly rate % change year-on-year
-3.77% -10.25%
90% offered a hourly rate of more than £10.53 £11.00 £11.50
10% offered a hourly rate of more than £38.50 £40.00 £41.01
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

3rd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in England

3rd Line Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the England region.

3rd Line Support Daily Rate Trend in England

3rd Line Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the England region over the 3 months to 28 August 2014.

3rd Line Support Daily Rate Histogram in England

3rd Line Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the England region.

3rd Line Support Hourly Rate Trend in England

3rd Line Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the England region over the 3 months to 28 August 2014.

3rd Line Support Hourly Rate Histogram in England

3rd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the England region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +7 76 £300 +9.09% 22
South East -33 42 £238 -13.63% 14
East of England -16 33 £208 -19.02% 5
West Midlands +6 32 £240 -4.00% 4
North West +8 27 £254 -15.33% 9
South West -25 18 £250 -21.87% 6
East Midlands +9 15 £218 -1.69% 1
Yorkshire +11 13 £269 +34.37% 6
North East -19 5 £250 -7.40%
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in England

For the 6 months to 28 August 2014, IT contractor jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 395 (76.55%) Windows
2 304 (58.91%) Active Directory
3 229 (44.38%) VMware
4 216 (41.86%) Windows Server 2008
5 194 (37.60%) MS Exchange
6 193 (37.40%) Microsoft
7 143 (27.71%) Windows 7
8 133 (25.78%) Citrix
9 130 (25.19%) Windows Server 2003
10 113 (21.90%) Exchange Server 2010
11 99 (19.19%) Cisco
12 93 (18.02%) ITIL
13 86 (16.67%) VMware Infrastructure
14 81 (15.70%) Windows XP
15 79 (15.31%) Microsoft Certification
16 78 (15.12%) SAN
16 78 (15.12%) MS Office
17 71 (13.76%) SQL
18 68 (13.18%) Windows Server 2012
19 66 (12.79%) SCCM
19 66 (12.79%) Firewall
20 62 (12.02%) DNS
21 60 (11.63%) MCSE
22 55 (10.66%) LAN
22 55 (10.66%) WAN
23 54 (10.47%) SQL Server
24 53 (10.27%) MS Excel
25 51 (9.88%) TCP/IP
25 51 (9.88%) Finance
25 51 (9.88%) Exchange Server 2003

3rd Line Support
Top Related IT Skills in England by Category

For the 6 months to 28 August 2014, IT contractor jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 194 (37.60%) MS Exchange
2 113 (21.90%) Exchange Server 2010
3 51 (9.88%) Exchange Server 2003
4 48 (9.30%) Exchange Server 2007
5 39 (7.56%) SharePoint
6 24 (4.65%) Blackberry Enterprise Server
7 18 (3.49%) Lync
8 15 (2.91%) IIS
9 13 (2.52%) IBM Notes
10 10 (1.94%) Exchange Server 2013
11 5 (0.97%) Exchange Server 2000
11 5 (0.97%) Apache
12 3 (0.58%) SharePoint 2010
13 2 (0.39%) Oracle Service Bus
13 2 (0.39%) SAS
13 2 (0.39%) WebLogic
13 2 (0.39%) SharePoint Server
14 1 (0.19%) WebSphere
14 1 (0.19%) Oracle Coherence
14 1 (0.19%) WebSphere Application Server
Applications
1 78 (15.12%) MS Office
2 53 (10.27%) MS Excel
3 6 (1.16%) MS Visio
4 2 (0.39%) MS PowerPoint
5 1 (0.19%) MicroStation
5 1 (0.19%) MS Project
5 1 (0.19%) AutoCAD
Business Applications
1 8 (1.55%) Dynamics AX
2 1 (0.19%) SAP ERP
2 1 (0.19%) Academy Housing
2 1 (0.19%) Academy Revenues and Benefits
2 1 (0.19%) assyst
Cloud Services
1 31 (6.01%) Office 365
2 2 (0.39%) Microsoft Azure
Communications & Networking
1 78 (15.12%) SAN
2 66 (12.79%) Firewall
3 62 (12.02%) DNS
4 55 (10.66%) LAN
4 55 (10.66%) WAN
5 51 (9.88%) TCP/IP
6 45 (8.72%) DHCP
7 20 (3.88%) VLAN
8 19 (3.68%) NAS
8 19 (3.68%) VoIP
9 15 (2.91%) VPN
10 9 (1.74%) MPLS
10 9 (1.74%) iSCSI
11 8 (1.55%) Wi-Fi
12 7 (1.36%) Wireless
12 7 (1.36%) Network Security
12 7 (1.36%) Internet
13 6 (1.16%) 3G
14 5 (0.97%) DSL
14 5 (0.97%) BIG-IP
Database & Business Intelligence
1 54 (10.47%) SQL Server
2 18 (3.49%) SQL Server 2008
3 13 (2.52%) SQL Server 2005
4 9 (1.74%) Oracle Database
5 6 (1.16%) Oracle Database 11g
6 4 (0.78%) Crystal Reports
6 4 (0.78%) Cognos Impromptu
6 4 (0.78%) MySQL
7 3 (0.58%) Oracle Database 10g
8 2 (0.39%) RDBMS
8 2 (0.39%) Oracle9i Database
8 2 (0.39%) Relational Database
8 2 (0.39%) SQL Server 2012
9 1 (0.19%) Oracle ODI
9 1 (0.19%) Oracle Database 12c
9 1 (0.19%) QlikView
9 1 (0.19%) MongoDB
9 1 (0.19%) Oracle Exadata
9 1 (0.19%) Data Warehouse
9 1 (0.19%) PowerCenter
Development Applications
1 2 (0.39%) MSI
2 1 (0.19%) Introscope
2 1 (0.19%) JIRA
2 1 (0.19%) Visual Studio
2 1 (0.19%) VSS/SourceSafe
2 1 (0.19%) ProC
General
1 51 (9.88%) Finance
2 15 (2.91%) Banking
3 12 (2.33%) Telecoms
4 11 (2.13%) Back Office
5 6 (1.16%) Law
6 5 (0.97%) Legal
7 3 (0.58%) Retail
8 2 (0.39%) Advertising
8 2 (0.39%) Front Office
8 2 (0.39%) Retail Banking
9 1 (0.19%) Corporate Banking
9 1 (0.19%) Publishing
9 1 (0.19%) Military
9 1 (0.19%) Multimedia
9 1 (0.19%) Investment Banking
9 1 (0.19%) Local Government
Libraries, Frameworks & Software Standards
1 8 (1.55%) Application Packaging
2 5 (0.97%) Web Services
3 4 (0.78%) XML
3 4 (0.78%) .NET
4 2 (0.39%) J2EE
4 2 (0.39%) WSDL
4 2 (0.39%) Middleware
5 1 (0.19%) EDIFACT
5 1 (0.19%) SAP Basis
5 1 (0.19%) Spring
5 1 (0.19%) XMPP
5 1 (0.19%) .NET Framework
5 1 (0.19%) ASP.NET
5 1 (0.19%) EDI
5 1 (0.19%) WCF
5 1 (0.19%) WF
5 1 (0.19%) SAP PI
5 1 (0.19%) Kafka
5 1 (0.19%) HTML
Miscellaneous
1 46 (8.91%) Blackberry
2 13 (2.52%) Thin Client
2 13 (2.52%) Fat Client
3 12 (2.33%) NHS
4 11 (2.13%) PDA
5 7 (1.36%) Management Information System
6 6 (1.16%) Clustering
7 5 (0.97%) Replication
7 5 (0.97%) Computer Science
7 5 (0.97%) iPhone
7 5 (0.97%) iPad
8 3 (0.58%) Hedge funds
8 3 (0.58%) Video Conferencing
9 2 (0.39%) Enterprise Software
9 2 (0.39%) EqualLogic
9 2 (0.39%) Data Protection Act
9 2 (0.39%) Firmware
9 2 (0.39%) EPoS
10 1 (0.19%) Client/Server
10 1 (0.19%) Smartcard
Operating Systems
1 395 (76.55%) Windows
2 216 (41.86%) Windows Server 2008
3 143 (27.71%) Windows 7
4 130 (25.19%) Windows Server 2003
5 81 (15.70%) Windows XP
6 68 (13.18%) Windows Server 2012
7 44 (8.53%) Windows 8
8 33 (6.40%) Linux
9 25 (4.84%) UNIX
10 9 (1.74%) Windows 2000 Server
11 8 (1.55%) Mac OS X
11 8 (1.55%) Mac OS
12 7 (1.36%) Apple iOS
12 7 (1.36%) Android
13 6 (1.16%) Windows 2000
14 5 (0.97%) Solaris
15 3 (0.58%) Windows Vista
15 3 (0.58%) Windows Phone
16 2 (0.39%) Red Hat Enterprise Linux
17 1 (0.19%) Windows Mobile
Processes & Methodologies
1 93 (18.02%) ITIL
2 28 (5.43%) Migration
3 18 (3.49%) Business Continuity
3 18 (3.49%) Capacity Planning
4 17 (3.29%) Problem Management
4 17 (3.29%) Service Management
5 15 (2.91%) Disaster Recovery
6 14 (2.71%) Service Delivery
7 12 (2.33%) Change Management
8 11 (2.13%) Incident Management
9 10 (1.94%) PRINCE2
10 9 (1.74%) Project Management
11 7 (1.36%) Root Cause Analysis
12 6 (1.16%) Performance Tuning
12 6 (1.16%) ITSM
13 5 (0.97%) Logistics
13 5 (0.97%) Performance Monitoring
13 5 (0.97%) Network Management
13 5 (0.97%) Change Control
14 4 (0.78%) Software Deployment
Programming Languages
1 71 (13.76%) SQL
2 19 (3.68%) PowerShell
3 13 (2.52%) VBScript
4 9 (1.74%) Perl
5 6 (1.16%) T-SQL
5 6 (1.16%) VB
6 4 (0.78%) PL/SQL
7 3 (0.58%) Java
8 2 (0.39%) PHP
8 2 (0.39%) Shell Script
9 1 (0.19%) Python
9 1 (0.19%) R
9 1 (0.19%) C
9 1 (0.19%) C#
Qualifications
1 79 (15.31%) Microsoft Certification
2 60 (11.63%) MCSE
3 42 (8.14%) Security Cleared
4 36 (6.98%) SC Cleared
5 31 (6.01%) MCITP
5 31 (6.01%) Cisco Certification
6 29 (5.62%) MCP
7 26 (5.04%) CCNA
8 20 (3.88%) VMware Certified Professional (VCP)
9 18 (3.49%) MCTS
10 17 (3.29%) MCSA
10 17 (3.29%) CCNP
11 16 (3.10%) Citrix Certification
12 15 (2.91%) CCA
13 8 (1.55%) DV Cleared
14 7 (1.36%) ITIL Certification
14 7 (1.36%) CCSA
15 5 (0.97%) A+ Certification
16 4 (0.78%) PRINCE2 Certification
16 4 (0.78%) Degree
Quality Assurance & Compliance
1 25 (4.84%) SLA
2 3 (0.58%) PCI DSS
3 1 (0.19%) QA
System Software
1 304 (58.91%) Active Directory
2 86 (16.67%) VMware Infrastructure
3 47 (9.11%) XenApp
4 39 (7.56%) Hyper-V
5 27 (5.23%) XenDesktop
6 24 (4.65%) vSphere
7 22 (4.26%) XenServer
8 17 (3.29%) VMware ESX
9 12 (2.33%) Terminal Services
10 11 (2.13%) VMware Server
11 10 (1.94%) Microsoft App-V
12 8 (1.55%) VMware ESXi
13 6 (1.16%) Citrix Presentation Server
14 5 (0.97%) NLBS
14 5 (0.97%) ISA Server
15 4 (0.78%) MetaFrame
15 4 (0.78%) UAG
16 3 (0.58%) Terminal Server
16 3 (0.58%) Xen
16 3 (0.58%) Microsoft Virtual Server
Systems Management
1 66 (12.79%) SCCM
2 27 (5.23%) Backup Exec
3 9 (1.74%) SCOM
4 8 (1.55%) NetBackup
4 8 (1.55%) ARCserve
5 7 (1.36%) WSUS
6 5 (0.97%) Norton AntiVirus
7 3 (0.58%) Systems Management Server (SMS)
7 3 (0.58%) HP SIM
7 3 (0.58%) FortiGate
8 2 (0.39%) HP Data Protector
8 2 (0.39%) EMC NetWorker
8 2 (0.39%) MOM
8 2 (0.39%) Oracle Enterprise Manager
9 1 (0.19%) Tivoli
9 1 (0.19%) HP NNM
9 1 (0.19%) OpenView Configuration Management
9 1 (0.19%) Nagios
9 1 (0.19%) CA SiteMinder
9 1 (0.19%) MIMEsweeper
Vendors
1 229 (44.38%) VMware
2 193 (37.40%) Microsoft
3 133 (25.78%) Citrix
4 99 (19.19%) Cisco
5 42 (8.14%) HP
6 27 (5.23%) Dell
7 20 (3.88%) Symantec
8 19 (3.68%) Oracle
9 18 (3.49%) NetApp
10 17 (3.29%) CheckPoint
11 13 (2.52%) Lotus
11 13 (2.52%) Juniper
12 12 (2.33%) EMC
13 11 (2.13%) Apple
14 9 (1.74%) Avaya
15 8 (1.55%) Veeam
16 7 (1.36%) SolarWinds
16 7 (1.36%) Remedy
16 7 (1.36%) McAfee
16 7 (1.36%) Sophos
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