The table below looks at the statistics for Service Management skills in IT contracts advertised for the Southampton region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 34 41 25
Rank change year-on-year
+7 -16
Contract jobs citing Service Management 11 5 11
As % of all contract IT jobs located in Southampton 3.33% 1.43% 3.48%
As % of the Processes & Methodologies category 3.97% 1.79% 5.50%
Number of daily rates quoted 5 4 9
Average daily rate
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£375 £356 £150
Average daily rate % change year-on-year
+5.26% +137.50%
90% offered a daily rate of more than £275 £163 £133
10% offered a daily rate of more than £412 £443 £455
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 5 0 2
Average hourly rate £12.50 - £15.50
90% offered a hourly rate of more than £11.00 - £11.90
10% offered a hourly rate of more than £17.00 - £19.10
UK excluding London average hourly rate £15.88 £15.00 £14.00
% change year-on-year
+5.83% +7.14%
Service Management
Hampshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Southampton region.

Processes & Methodologies Category
Southampton
Contract IT job ads with a match in the
Processes & Methodologies category
277 279 200
As % of all contract IT jobs located in Southampton 83.94% 79.71% 63.29%
Number of daily rates quoted 208 205 126
Average daily rate £350 £370 £355
Average daily rate % change year-on-year
-5.40% +4.22%
90% offered a daily rate of more than £275 £275 £150
10% offered a daily rate of more than £425 £475 £505
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 13 5 16
Average hourly rate £20.00 £42.50 £20.00
Average hourly rate % change year-on-year
-52.94% +112.50%
90% offered a hourly rate of more than £12.50 £32.50 £11.80
10% offered a hourly rate of more than £45.00 £44.00 £40.00
UK excluding London average hourly rate £30.00 £26.50 £31.00
% change year-on-year
+13.20% -14.51%

Service Management
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Southampton region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Southampton

Service Management
Daily Rate Trend in Southampton

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Southampton region.

Service Management Daily Rate Trend in Southampton

Service Management
Daily Rate Histogram in Southampton

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Southampton region over the 3 months to 30 July 2015.

Service Management Daily Rate Histogram in Southampton

Service Management
Hourly Rate Trend in Southampton

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Southampton region.

Service Management Hourly Rate Trend in Southampton

Service Management
Top 30 Related IT Skills in Southampton

For the 6 months to 30 July 2015, IT contractor jobs across the Southampton region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 18 (78.26%) ITIL
2 9 (39.13%) SLA
3 7 (30.43%) ITSM
3 7 (30.43%) Microsoft
4 6 (26.09%) Active Directory
4 6 (26.09%) Cisco
5 5 (21.74%) Service Delivery
5 5 (21.74%) Finance
5 5 (21.74%) Security Cleared
6 4 (17.39%) ITIL Foundation Certificate
6 4 (17.39%) Disaster Recovery
6 4 (17.39%) ITIL Certification
6 4 (17.39%) Process Management
7 3 (13.04%) Project Management
7 3 (13.04%) MS Office
7 3 (13.04%) MS Excel
8 2 (8.70%) Incident Management
8 2 (8.70%) Root Cause Analysis
8 2 (8.70%) Stakeholder Management
8 2 (8.70%) PRINCE2
8 2 (8.70%) Windows
8 2 (8.70%) Change Management
8 2 (8.70%) Transition Management
9 1 (4.35%) BT
9 1 (4.35%) Workflow
9 1 (4.35%) Programme Management
9 1 (4.35%) IBM Notes
9 1 (4.35%) CRM
9 1 (4.35%) MS Project
9 1 (4.35%) Lotus

Service Management
Top Related IT Skills in Southampton by Category

For the 6 months to 30 July 2015, IT contractor jobs across the Southampton region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.35%) IBM Notes
Applications
1 3 (13.04%) MS Office
1 3 (13.04%) MS Excel
2 1 (4.35%) MS Project
General
1 5 (21.74%) Finance
2 1 (4.35%) Banking
2 1 (4.35%) Retail
2 1 (4.35%) Local Government
Job Titles
1 9 (39.13%) Service Manager
2 8 (34.78%) Analyst
3 5 (21.74%) Support Analyst
3 5 (21.74%) 1st Line Support
3 5 (21.74%) 1st Line Support Analyst
4 3 (13.04%) Service Desk Manager
5 2 (8.70%) Service Analyst
6 1 (4.35%) Operations Manager
6 1 (4.35%) Release Manager
6 1 (4.35%) Consultant
6 1 (4.35%) Management Consultant
6 1 (4.35%) Programme Manager
6 1 (4.35%) Desktop Support
6 1 (4.35%) Transition Manager
6 1 (4.35%) Incident Manager
6 1 (4.35%) Service Management Consultant
6 1 (4.35%) Service Management Analyst
6 1 (4.35%) Desktop Support Manager
6 1 (4.35%) Service Support Manager
6 1 (4.35%) PMO Analyst
Miscellaneous
1 1 (4.35%) Analytical Skills
1 1 (4.35%) Data Centre
Operating Systems
1 2 (8.70%) Windows
2 1 (4.35%) Windows 7
2 1 (4.35%) Windows 8
Processes & Methodologies
1 18 (78.26%) ITIL
2 7 (30.43%) ITSM
3 5 (21.74%) Service Delivery
4 4 (17.39%) Process Management
4 4 (17.39%) Disaster Recovery
5 3 (13.04%) Project Management
6 2 (8.70%) PRINCE2
6 2 (8.70%) Change Management
6 2 (8.70%) Incident Management
6 2 (8.70%) Root Cause Analysis
6 2 (8.70%) Stakeholder Management
6 2 (8.70%) Transition Management
7 1 (4.35%) IT Asset Management
7 1 (4.35%) People Management
7 1 (4.35%) System Integration Testing
7 1 (4.35%) Data Centre Operations
7 1 (4.35%) Programme Management
7 1 (4.35%) Agile Software Development
7 1 (4.35%) Asset Management
7 1 (4.35%) Penetration Testing
Qualifications
1 5 (21.74%) Security Cleared
2 4 (17.39%) ITIL Foundation Certificate
2 4 (17.39%) ITIL Certification
3 1 (4.35%) Degree
Quality Assurance & Compliance
1 9 (39.13%) SLA
System Software
1 6 (26.09%) Active Directory
Vendors
1 7 (30.43%) Microsoft
2 6 (26.09%) Cisco
3 1 (4.35%) Lotus
3 1 (4.35%) BT