The first table below looks at the demand for Service Management skills in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 17 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Southampton region.

Location
3 months to
17 Jun 2013
Same period 2012 Same period 2011
Service Management
Rank 58 52 62
Rank change year-on-year
-6 +10
Permanent jobs citing Service Management 28 35 6
As % of all permanent IT jobs located in Southampton 3.196% 3.784% 0.954%
As % of the Processes & Methodologies category 4.389% 5.155% 1.293%
Number of salaries quoted 28 35 4
Average salary £27,500 £40,000 £24,750
Average salary % change year-on-year
-31.25% +61.61%
90% offered a salary of more than £20,175 £22,500 £18,100
10% offered a salary of more than £62,875 £48,000 £30,000
UK excluding London average salary £42,500 £42,500 £44,000
% change year-on-year
- -3.40%
All Processes & Methodologies
Southampton
Permanent IT job ads with a match in the
Processes & Methodologies category
638 679 464
As % of all permanent IT jobs located in Southampton 72.83% 73.41% 73.77%
Number of salaries quoted 584 630 416
Average salary £37,500 £40,000 £40,000
Average salary % change year-on-year
-6.25% -
90% offered a salary of more than £26,000 £27,500 £25,000
10% offered a salary of more than £63,500 £62,500 £52,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
Hampshire

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Southampton region as a proportion of the total demand within the Processes & Methodologies category.

Southampton Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Southampton region.

Southampton Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the Southampton region over the 3 months to 17 June 2013.

Southampton Service Management Salary Histogram

Service Management
Top 30 Related IT Skills

For the 6 months to 17 June 2013, IT jobs across the Southampton region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 40 (59.70%) ITIL
2 24 (35.82%) Linux
3 23 (34.33%) Incident Management
4 22 (32.84%) Oracle
5 21 (31.34%) Service Delivery
6 20 (29.85%) Microsoft
6 20 (29.85%) Active Directory
7 19 (28.36%) UNIX
8 18 (26.87%) SQL Server
8 18 (26.87%) SC Cleared
8 18 (26.87%) Security Cleared
9 17 (25.37%) Red Hat Enterprise Linux
9 17 (25.37%) Bash shell
9 17 (25.37%) Oracle Linux
9 17 (25.37%) Oracle RAC
9 17 (25.37%) Oracle 11g
9 17 (25.37%) Clustering
9 17 (25.37%) Red Hat
9 17 (25.37%) Perl
9 17 (25.37%) Oracle 10g
10 16 (23.88%) SQL
10 16 (23.88%) Management Information System
11 14 (20.90%) Firewall
11 14 (20.90%) Finance
12 13 (19.40%) GIAC
12 13 (19.40%) Information Security
12 13 (19.40%) ITSM
12 13 (19.40%) JSP
12 13 (19.40%) GCIA
12 13 (19.40%) Information Assurance

Service Management
Top Related IT Skills by Category

For the 6 months to 17 June 2013, IT jobs across the Southampton region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 13 (19.40%) JSP
2 1 (1.493%) Application Packaging
Application Platforms
1 2 (2.985%) IIS
Applications
1 9 (13.43%) MS Excel
2 2 (2.985%) MS Office
Business Applications
1 1 (1.493%) Remedy ITSM
Communications & Networking
1 14 (20.90%) Firewall
2 12 (17.91%) Internet
3 5 (7.463%) DHCP
3 5 (7.463%) DNS
4 4 (5.970%) LAN
4 4 (5.970%) WAN
5 2 (2.985%) DMZ
Database & Business Intelligence
1 18 (26.87%) SQL Server
2 17 (25.37%) Oracle 10g
2 17 (25.37%) Oracle 11g
3 7 (10.45%) Oracle 8/8i
4 5 (7.463%) MySQL
5 1 (1.493%) SQL Server Reporting Services
General
1 14 (20.90%) Finance
2 7 (10.45%) Telecoms
3 5 (7.463%) Retail
4 3 (4.478%) Manufacturing
5 2 (2.985%) Back Office
Job Titles
1 23 (34.33%) Analyst
2 18 (26.87%) Operations Manager
3 17 (25.37%) Administrator
3 17 (25.37%) Oracle DBA
3 17 (25.37%) DBA
4 14 (20.90%) Service Analyst
5 13 (19.40%) Security Manager
5 13 (19.40%) Security Operations Manager
6 12 (17.91%) Service Desk Analyst
7 11 (16.42%) Support Analyst
8 7 (10.45%) Service Manager
9 6 (8.955%) 1st Line Support
9 6 (8.955%) Consultant
10 5 (7.463%) Citrix Consultant
10 5 (7.463%) Problem Analyst
10 5 (7.463%) Service Operations Manager
11 3 (4.478%) 1st Line Support Analyst
11 3 (4.478%) Help Desk Support
12 2 (2.985%) Technical Consultant
12 2 (2.985%) VMware Consultant
Miscellaneous
1 17 (25.37%) Clustering
2 16 (23.88%) Management Information System
3 12 (17.91%) Client/Server
3 12 (17.91%) CESG
4 5 (7.463%) EPoS
4 5 (7.463%) Digital Media
5 3 (4.478%) Replication
6 2 (2.985%) Open Source
6 2 (2.985%) SaaS
7 1 (1.493%) Statistics
Operating Systems
1 24 (35.82%) Linux
2 19 (28.36%) UNIX
3 17 (25.37%) Red Hat Enterprise Linux
3 17 (25.37%) Oracle Linux
4 8 (11.94%) Windows
5 2 (2.985%) Windows 7
Processes & Methodologies
1 40 (59.70%) ITIL
2 23 (34.33%) Incident Management
3 21 (31.34%) Service Delivery
4 13 (19.40%) ITSM
4 13 (19.40%) Information Security
4 13 (19.40%) Information Assurance
5 12 (17.91%) SIEM
5 12 (17.91%) Change Control
5 12 (17.91%) Security Testing
5 12 (17.91%) Performance Management
6 11 (16.42%) Change Management
7 10 (14.93%) Problem Management
8 7 (10.45%) Disaster Recovery
9 5 (7.463%) Asset Management
10 2 (2.985%) ERP
10 2 (2.985%) IT Governance
10 2 (2.985%) Service Desk Management
11 1 (1.493%) Transition Management
11 1 (1.493%) Operations Management
11 1 (1.493%) Configuration Management
Programming Languages
1 17 (25.37%) Perl
1 17 (25.37%) Bash shell
2 16 (23.88%) SQL
3 8 (11.94%) PL/SQL
Qualifications
1 18 (26.87%) SC Cleared
1 18 (26.87%) Security Cleared
2 13 (19.40%) GIAC
2 13 (19.40%) GCIA
3 8 (11.94%) ITIL Certification
4 7 (10.45%) DV Cleared
5 5 (7.463%) Citrix Certification
6 4 (5.970%) CCA
6 4 (5.970%) CCAA
7 3 (4.478%) Degree
8 2 (2.985%) VMware Certified Professional (VCP)
9 1 (1.493%) Cisco Certification
9 1 (1.493%) Microsoft Certification
9 1 (1.493%) MCSE
9 1 (1.493%) MCSA
9 1 (1.493%) CCNA
9 1 (1.493%) CCEE
Quality Assurance & Compliance
1 13 (19.40%) JSP 440
2 11 (16.42%) SLA
3 1 (1.493%) Sarbanes-Oxley
System Software
1 20 (29.85%) Active Directory
2 17 (25.37%) Oracle RAC
3 5 (7.463%) VMware Infrastructure
3 5 (7.463%) XenServer
3 5 (7.463%) vSphere
4 3 (4.478%) XenDesktop
4 3 (4.478%) XenApp
5 2 (2.985%) VMware Server
5 2 (2.985%) VMware ESX
Systems Management
1 3 (4.478%) ARCserve
2 2 (2.985%) WSUS
Vendors
1 22 (32.84%) Oracle
2 20 (29.85%) Microsoft
3 17 (25.37%) Red Hat
4 9 (13.43%) Cisco
5 6 (8.955%) Citrix
6 5 (7.463%) VMware
7 3 (4.478%) Veeam
7 3 (4.478%) HP
8 1 (1.493%) BMC
8 1 (1.493%) Symantec
8 1 (1.493%) Remedy
8 1 (1.493%) ServiceNow
Southampton, Hampshire
A rare opportunity has arisen for an experienced Service Delivery Manager with ideally Healthcare or Public Sector experience to join fast growing organisation based at their prestigious offices...
Global Technology Solutions Ltd
Salary: £50000 - £60000 per annum + car allow+bonus+ben
Posted: 13 June 2013
Southampton, South East
Experience in Incident Management or other ITSM processes and a sound awareness of Service Management principles is essential... Previous experience in Problem Management is essential, as is certification...
Novate IT
Salary: £25000 - £30000 per annum + bonus + bens
Posted: 6 June 2013
Southampton, Hampshire
Problem Analyst - ITIL, SQL, EPOS, Linux - Southampton - £30,000 + bonus + bens A new and exciting opportunity for a Problem Analyst to join a market leading employer in Southampton.....
Novate IT Ltd
Salary: £25000 - £30000 per annum + bonus + bens
Posted: 13 June 2013
Southampton, Hampshire
To be successful in this role the Software Support Consultant will ideally have the following skills / experience: * Experience supporting bespoke applications * Reports experience with SQL Server, SSRS and...
Haybrook IT Resourcing Ltd
Salary: Up to £30,000 per annum
Posted: 11 June 2013