The first table below looks at the demand for Service Management skills in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Southampton region.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 73 43 72
Rank change year-on-year
-30 +29
Permanent jobs citing Service Management 12 39 21
As % of all permanent IT jobs located in Southampton 1.30% 4.79% 2.19%
As % of the Processes & Methodologies category 1.58% 6.11% 2.70%
Number of salaries quoted 10 35 21
Average salary £36,500 £37,500 £40,000
Average salary % change year-on-year
-2.66% -6.25%
90% offered a salary of more than £21,875 £22,000 £28,000
10% offered a salary of more than £45,000 £68,000 £45,000
UK excluding London average salary £47,500 £45,000 £44,000
% change year-on-year
+5.55% +2.27%
Processes & Methodologies Category
Southampton
Permanent IT job ads with a match in the
Processes & Methodologies category
760 638 779
As % of all permanent IT jobs located in Southampton 82.43% 78.28% 81.40%
Number of salaries quoted 659 583 725
Average salary £41,500 £40,000 £40,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £25,123 £27,500 £27,500
10% offered a salary of more than £57,500 £56,000 £65,000
UK excluding London average salary £42,500 £40,000 £41,000
% change year-on-year
+6.25% -2.43%
Service Management
Hampshire

Service Management
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Southampton region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Southampton

Service Management
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Southampton region.

Service Management Salary Trend in Southampton

Service Management
Salary Histogram in Southampton

This chart provides a salary histogram for IT jobs citing Service Management across the Southampton region over the 3 months to 24 April 2014.

Service Management Salary Histogram in Southampton

Service Management
Top 30 Related IT Skills in Southampton

For the 6 months to 24 April 2014, IT jobs across the Southampton region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 19 (65.52%) ITIL
2 10 (34.48%) ITIL Certification
2 10 (34.48%) Service Delivery
3 9 (31.03%) SLA
4 8 (27.59%) Microsoft
5 7 (24.14%) Root Cause Analysis
6 6 (20.69%) Incident Management
6 6 (20.69%) Project Management
7 5 (17.24%) Cisco
7 5 (17.24%) Active Directory
7 5 (17.24%) Pegasus
7 5 (17.24%) Windows
7 5 (17.24%) MS Excel
7 5 (17.24%) Degree
7 5 (17.24%) Problem Management
7 5 (17.24%) Security Cleared
8 4 (13.79%) SC Cleared
8 4 (13.79%) MS Office
8 4 (13.79%) Remedy
9 3 (10.34%) Microsoft Certification
9 3 (10.34%) Quality Management
9 3 (10.34%) Disaster Recovery
9 3 (10.34%) GAP Analysis
9 3 (10.34%) ITSM
9 3 (10.34%) Telecoms
9 3 (10.34%) Finance
9 3 (10.34%) Management Information System
9 3 (10.34%) BMC
9 3 (10.34%) MCITP
9 3 (10.34%) Remedy ITSM

Service Management
Top Related IT Skills in Southampton by Category

For the 6 months to 24 April 2014, IT jobs across the Southampton region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.90%) Exchange Server 2013
1 2 (6.90%) Exchange Server 2010
1 2 (6.90%) MS Exchange
2 1 (3.45%) NetWeaver
2 1 (3.45%) Lync
2 1 (3.45%) Exchange Server 2007
Applications
1 5 (17.24%) MS Excel
2 4 (13.79%) MS Office
Business Applications
1 3 (10.34%) Remedy ITSM
Communications & Networking
1 1 (3.45%) DHCP
1 1 (3.45%) DNS
Database & Business Intelligence
1 2 (6.90%) SQL Server
General
1 3 (10.34%) Telecoms
1 3 (10.34%) Finance
1 3 (10.34%) Retail
2 2 (6.90%) Legal
3 1 (3.45%) Back Office
Job Titles
1 9 (31.03%) Analyst
1 9 (31.03%) Service Manager
2 5 (17.24%) Support Manager
3 4 (13.79%) Service Support Manager
4 3 (10.34%) Business Analyst
4 3 (10.34%) Help Desk Analyst
4 3 (10.34%) Service Analyst
4 3 (10.34%) Telecoms Business Analyst
4 3 (10.34%) Team Leader
5 2 (6.90%) Infrastructure Manager
5 2 (6.90%) Delivery Manager
5 2 (6.90%) Desktop Manager
5 2 (6.90%) Services Delivery Manager
6 1 (3.45%) Help Desk Support
6 1 (3.45%) Service Desk Analyst
6 1 (3.45%) Help Desk Support Analyst
6 1 (3.45%) Desktop Support
6 1 (3.45%) Consultant
6 1 (3.45%) Senior Manager
6 1 (3.45%) Support Analyst
Libraries, Frameworks & Software Standards
1 2 (6.90%) Application Packaging
2 1 (3.45%) .NET
Miscellaneous
1 3 (10.34%) Management Information System
2 2 (6.90%) Statistics
2 2 (6.90%) Kindle
3 1 (3.45%) Replication
Operating Systems
1 5 (17.24%) Windows
2 1 (3.45%) Linux
Processes & Methodologies
1 19 (65.52%) ITIL
2 10 (34.48%) Service Delivery
3 7 (24.14%) Root Cause Analysis
4 6 (20.69%) Incident Management
4 6 (20.69%) Project Management
5 5 (17.24%) Problem Management
6 3 (10.34%) Quality Management
6 3 (10.34%) Disaster Recovery
6 3 (10.34%) GAP Analysis
6 3 (10.34%) ITSM
6 3 (10.34%) Performance Management
6 3 (10.34%) Business Analysis
7 2 (6.90%) Asset Management
7 2 (6.90%) Supplier Management
7 2 (6.90%) PRINCE
7 2 (6.90%) CRM
7 2 (6.90%) Stakeholder Management
8 1 (3.45%) Business Continuity
8 1 (3.45%) Information Security
8 1 (3.45%) Migration
Programming Languages
1 1 (3.45%) Java
1 1 (3.45%) SQL
Qualifications
1 10 (34.48%) ITIL Certification
2 5 (17.24%) Degree
2 5 (17.24%) Security Cleared
3 4 (13.79%) SC Cleared
4 3 (10.34%) Microsoft Certification
4 3 (10.34%) MCITP
5 2 (6.90%) MCSE
5 2 (6.90%) MCSA
6 1 (3.45%) Server+ Certification
6 1 (3.45%) MCP
6 1 (3.45%) ISEB
6 1 (3.45%) CCNA
6 1 (3.45%) Cisco Certification
Quality Assurance & Compliance
1 9 (31.03%) SLA
2 2 (6.90%) QA
2 2 (6.90%) ISO 9001
System Software
1 5 (17.24%) Active Directory
2 2 (6.90%) Hyper-V
3 1 (3.45%) vSphere
3 1 (3.45%) VMware Infrastructure
Systems Management
1 1 (3.45%) Backup Exec
1 1 (3.45%) SCCM
Vendors
1 8 (27.59%) Microsoft
2 5 (17.24%) Cisco
2 5 (17.24%) Pegasus
3 4 (13.79%) Remedy
4 3 (10.34%) BMC
4 3 (10.34%) VMware
5 2 (6.90%) Citrix
5 2 (6.90%) HP
6 1 (3.45%) Oracle
6 1 (3.45%) Dell
6 1 (3.45%) IBM
6 1 (3.45%) Symantec
6 1 (3.45%) Apple
6 1 (3.45%) NetApp
6 1 (3.45%) Veeam
6 1 (3.45%) ServiceNow