The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the Staffordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Staffordshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 16 36 39
Rank change year-on-year
+20 +3
Contract jobs requiring a 2nd Line Support 4 1 1
As % of all contract IT jobs located in Staffordshire 4.598% 0.455% 0.476%
As % of the Job Titles category 4.878% 0.467% 0.500%
Number of daily rates quoted 2 0 0
Average daily rate £125 - -
UK excluding London average daily rate £165 £140 £160
% change year-on-year
+17.85% -12.50%
Number of hourly rates quoted 2 1 0
Average hourly rate £15.10 £11.83 -
Average hourly rate % change year-on-year
+27.66% -
UK excluding London average hourly rate £15.00 £14.50 £14.00
% change year-on-year
+3.44% +3.57%
All Job Titles
Staffordshire
Contract IT job ads with a match in the
Job Titles category
82 214 200
As % of all contract IT jobs located in Staffordshire 94.25% 97.27% 95.24%
Number of daily rates quoted 45 90 86
Average daily rate £325 £313 £325
Average daily rate % change year-on-year
+4.00% -3.84%
90% offered a daily rate of more than £219 £250 £250
10% offered a daily rate of more than £368 £370 £425
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 8 20 13
Average hourly rate £15.21 £17.50 £14.00
Average hourly rate % change year-on-year
-13.11% +25.00%
90% offered a hourly rate of more than £11.13 £13.50 £9.50
10% offered a hourly rate of more than £21.29 £35.00 £35.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
2nd Line Support
West Midlands

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support across the Staffordshire region as a proportion of the total demand within the Job Titles category.

Staffordshire 2nd Line Support Jobs Demand Trend

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Staffordshire region.

Staffordshire 2nd Line Support Daily Rate Trend

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Staffordshire region.

Staffordshire 2nd Line Support Hourly Rate Trend

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT contractor jobs across the Staffordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 6 (85.71%) Active Directory
2 5 (71.43%) MS Office
3 4 (57.14%) Windows
3 4 (57.14%) Citrix
3 4 (57.14%) Windows Server 2003
4 3 (42.86%) Microsoft
4 3 (42.86%) MS Exchange
4 3 (42.86%) Windows Server 2008
4 3 (42.86%) Windows 7
4 3 (42.86%) Exchange Server 2010
5 2 (28.57%) SharePoint 2010
5 2 (28.57%) LAN
5 2 (28.57%) WAN
5 2 (28.57%) MS Excel
5 2 (28.57%) SharePoint
5 2 (28.57%) Windows XP
5 2 (28.57%) VMware Infrastructure
5 2 (28.57%) Exchange Server 2003
5 2 (28.57%) VMware
6 1 (14.29%) Dynamics AX
6 1 (14.29%) Windows Mobile
6 1 (14.29%) Nortel
6 1 (14.29%) Windows Vista
6 1 (14.29%) Release Management
6 1 (14.29%) Symantec
6 1 (14.29%) Norton AntiVirus
6 1 (14.29%) Project Management
6 1 (14.29%) Service Delivery
6 1 (14.29%) Change Management
6 1 (14.29%) Firewall

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT contractor jobs across the Staffordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (14.29%) COM
Application Platforms
1 3 (42.86%) MS Exchange
1 3 (42.86%) Exchange Server 2010
2 2 (28.57%) SharePoint 2010
2 2 (28.57%) SharePoint
2 2 (28.57%) Exchange Server 2003
Applications
1 5 (71.43%) MS Office
2 2 (28.57%) MS Excel
Business Applications
1 1 (14.29%) Dynamics AX
Communications & Networking
1 2 (28.57%) LAN
1 2 (28.57%) WAN
2 1 (14.29%) Firewall
2 1 (14.29%) HTTP
2 1 (14.29%) TCP/IP
Database & Business Intelligence
1 1 (14.29%) SQL Server
General
1 1 (14.29%) Manufacturing
Miscellaneous
1 1 (14.29%) AS400
1 1 (14.29%) NHS
Operating Systems
1 4 (57.14%) Windows
1 4 (57.14%) Windows Server 2003
2 3 (42.86%) Windows Server 2008
2 3 (42.86%) Windows 7
3 2 (28.57%) Windows XP
4 1 (14.29%) Windows Mobile
4 1 (14.29%) Windows Vista
4 1 (14.29%) Windows 2000
4 1 (14.29%) Windows CE
Processes & Methodologies
1 1 (14.29%) Release Management
1 1 (14.29%) Project Management
1 1 (14.29%) Service Delivery
1 1 (14.29%) Change Management
1 1 (14.29%) ERP
1 1 (14.29%) ITIL
1 1 (14.29%) Continuous Improvement
System Software
1 6 (85.71%) Active Directory
2 2 (28.57%) VMware Infrastructure
3 1 (14.29%) XenApp
Systems Management
1 1 (14.29%) Norton AntiVirus
Vendors
1 4 (57.14%) Citrix
2 3 (42.86%) Microsoft
3 2 (28.57%) VMware
4 1 (14.29%) Nortel
4 1 (14.29%) Symantec
4 1 (14.29%) Avaya