The statistics below represent IT contracts advertised across the West Midlands region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 107 99 80
Rank change year-on-year
-8 -19
Contract jobs requiring a 2nd Line Support 29 31 39
As % of all contract IT jobs located in the West Midlands 1.01% 1.21% 1.68%
As % of the Job Titles category 1.06% 1.28% 1.80%
Number of daily rates quoted 12 12 5
Median daily rate £175 £186 £150
Median daily rate % change year-on-year
-6.04% +24.16%
90% offered a daily rate of more than £125 £118 £115
10% offered a daily rate of more than £189 £298 £233
UK excluding London median daily rate £150 £160 £150
% change year-on-year
-6.25% +6.66%
Number of hourly rates quoted 9 12 23
Median hourly rate £13.50 £15.00 £13.00
Median hourly rate % change year-on-year
-10.00% +15.38%
90% offered a hourly rate of more than £12.30 £12.55 £10.50
10% offered a hourly rate of more than £25.70 £17.95 £17.24
UK excluding London median hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2732 2417 2167
As % of all contract IT jobs located in the West Midlands 94.86% 94.56% 93.49%
Number of daily rates quoted 1572 1470 1117
Median daily rate £390 £350 £340
Median daily rate % change year-on-year
+11.42% +2.94%
90% offered a daily rate of more than £238 £225 £213
10% offered a daily rate of more than £500 £500 £475
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 78 150 175
Median hourly rate £15.21 £17.50 £16.00
Median hourly rate % change year-on-year
-13.11% +9.37%
90% offered a hourly rate of more than £10.73 £11.00 £7.50
10% offered a hourly rate of more than £35.15 £32.80 £36.60
UK excluding London median hourly rate £17.95 £16.16 £16.50
% change year-on-year
+11.04% -2.06%

2nd Line Support
Jobs Demand Trend in the West Midlands

The demand trend of IT contracts across the West Midlands region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Daily Rate Trend in the West Midlands

2nd Line Support
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 28 May 2016.

2nd Line Support Daily Rate Histogram in the West Midlands

2nd Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Hourly Rate Trend in the West Midlands

2nd Line Support
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 28 May 2016.

2nd Line Support Hourly Rate Histogram in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +4 8 £178 -11.25% 5
Coventry +1 6 £166 +43.91%
Warwickshire -2 6 £130 -56.66% 3
Staffordshire +8 3 - - 1
West Bromwich +6 1 - -
Worcestershire -12 1 £125 -4.94%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 May 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring 2nd Line Support in the job title.

1 33 (73.33%) Windows
2 25 (55.56%) Microsoft
3 21 (46.67%) Active Directory
4 15 (33.33%) MS Office
5 14 (31.11%) Citrix
6 12 (26.67%) ITIL
6 12 (26.67%) Windows 7
7 9 (20.00%) Windows Server 2008
7 9 (20.00%) Cisco
8 7 (15.56%) Windows Server
8 7 (15.56%) Avaya
8 7 (15.56%) Blackberry
8 7 (15.56%) Windows Server 2012
9 6 (13.33%) Windows 8
9 6 (13.33%) Service Management
9 6 (13.33%) Microsoft Certification
9 6 (13.33%) MS Excel
9 6 (13.33%) Windows XP
9 6 (13.33%) Driving Licence
10 5 (11.11%) VPN
10 5 (11.11%) Sophos
10 5 (11.11%) Android
10 5 (11.11%) Smartphone
10 5 (11.11%) LANDesk
11 4 (8.89%) Incident Management
11 4 (8.89%) IP Telephony
11 4 (8.89%) Analytical Skills
11 4 (8.89%) ITIL V3
11 4 (8.89%) Windows Server 2003
11 4 (8.89%) Remedy

2nd Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.89%) IBM Notes
1 4 (8.89%) MS Exchange
2 3 (6.67%) Exchange Server 2003
2 3 (6.67%) Exchange Server 2007
2 3 (6.67%) IBM Domino
3 2 (4.44%) Skype for Business
Applications
1 15 (33.33%) MS Office
2 6 (13.33%) MS Excel
3 1 (2.22%) MS PowerPoint
3 1 (2.22%) MS Project
3 1 (2.22%) MS Visio
Cloud Services
1 2 (4.44%) Office 365
2 1 (2.22%) Microsoft Azure
Communications & Networking
1 5 (11.11%) VPN
2 4 (8.89%) IP Telephony
2 4 (8.89%) LAN
2 4 (8.89%) TCP/IP
2 4 (8.89%) WAN
3 3 (6.67%) Cisco IOS
3 3 (6.67%) DNS
3 3 (6.67%) Firewall
3 3 (6.67%) VoIP
4 2 (4.44%) Junos
4 2 (4.44%) Remote Desktop
4 2 (4.44%) Unified Communications
5 1 (2.22%) Cisco IPT
5 1 (2.22%) DHCP
5 1 (2.22%) PABX
5 1 (2.22%) Wireless
Database & Business Intelligence
1 1 (2.22%) SQL Server
General
1 3 (6.67%) German Language
2 2 (4.44%) Billing
2 2 (4.44%) Finance
3 1 (2.22%) Advertising
3 1 (2.22%) Marketing
3 1 (2.22%) Telecoms
Miscellaneous
1 7 (15.56%) Blackberry
2 6 (13.33%) Driving Licence
3 5 (11.11%) Smartphone
4 4 (8.89%) Analytical Skills
5 2 (4.44%) Fat Client
5 2 (4.44%) Mobile App
5 2 (4.44%) PDA
5 2 (4.44%) Private Cloud
5 2 (4.44%) RSA SecurID
5 2 (4.44%) Thin Client
6 1 (2.22%) BYOD
6 1 (2.22%) CMDB
6 1 (2.22%) Handset
6 1 (2.22%) Health Informatics
6 1 (2.22%) Informatics
6 1 (2.22%) IVR
6 1 (2.22%) Management Information System
Operating Systems
1 33 (73.33%) Windows
2 12 (26.67%) Windows 7
3 9 (20.00%) Windows Server 2008
4 7 (15.56%) Windows Server
4 7 (15.56%) Windows Server 2012
5 6 (13.33%) Windows 8
5 6 (13.33%) Windows XP
6 5 (11.11%) Android
7 4 (8.89%) Windows Server 2003
8 2 (4.44%) Apple iOS
8 2 (4.44%) Mac OS X
9 1 (2.22%) Windows 10
Processes & Methodologies
1 12 (26.67%) ITIL
2 6 (13.33%) Service Management
3 4 (8.89%) Incident Management
3 4 (8.89%) ITIL V3
4 3 (6.67%) Desktop Virtualisation
4 3 (6.67%) Problem Management
4 3 (6.67%) Time Management
5 2 (4.44%) Application Packaging
5 2 (4.44%) Change Management
5 2 (4.44%) Coaching
5 2 (4.44%) ITSM
5 2 (4.44%) Migration
5 2 (4.44%) Root Cause Analysis
5 2 (4.44%) Service Delivery
5 2 (4.44%) Software Deployment
5 2 (4.44%) Workflow
6 1 (2.22%) Business Continuity
6 1 (2.22%) Data Security
6 1 (2.22%) Disaster Recovery
6 1 (2.22%) Identity Management
Qualifications
1 6 (13.33%) Microsoft Certification
2 3 (6.67%) MCP
2 3 (6.67%) MCSE
3 2 (4.44%) MOS
3 2 (4.44%) SC Cleared
3 2 (4.44%) Security Cleared
4 1 (2.22%) CCAA
4 1 (2.22%) CCENT
4 1 (2.22%) Citrix Certification
4 1 (2.22%) DBS Check
4 1 (2.22%) HNC
4 1 (2.22%) MCITP
4 1 (2.22%) MCSA
Quality Assurance & Compliance
1 2 (4.44%) SLA
2 1 (2.22%) Sarbanes-Oxley
System Software
1 21 (46.67%) Active Directory
2 1 (2.22%) VMware Infrastructure
Systems Management
1 3 (6.67%) SCCM
Vendors
1 25 (55.56%) Microsoft
2 14 (31.11%) Citrix
3 9 (20.00%) Cisco
4 7 (15.56%) Avaya
5 5 (11.11%) LANDesk
5 5 (11.11%) Sophos
6 4 (8.89%) Apple
6 4 (8.89%) Dell
6 4 (8.89%) Lotus
6 4 (8.89%) Remedy
7 3 (6.67%) HP
7 3 (6.67%) ServiceNow
7 3 (6.67%) VMware
8 2 (4.44%) Oracle
8 2 (4.44%) Toshiba
9 1 (2.22%) Google
9 1 (2.22%) Intel Security
9 1 (2.22%) MobileIron
9 1 (2.22%) Siemens
9 1 (2.22%) Symantec
Nuneaton, Warwickshire
Senitor Associates
Rate: £9 - £12 per hour
Posted: 3 days ago