The statistics below represent IT contracts advertised across the West Midlands region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 31 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
31 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 121 94 77
Rank change year-on-year
-27 -17
Contract jobs requiring a 2nd Line Support 25 27 41
As % of all contract IT jobs located in the West Midlands 0.76% 1.08% 1.62%
As % of the Job Titles category 0.79% 1.14% 1.72%
Number of daily rates quoted 10 4 13
Median daily rate £125 £150 £200
Median daily rate % change year-on-year
-16.80% -24.87%
90% offered a daily rate of more than £107 £126 £126
10% offered a daily rate of more than £162 £202 £268
UK excluding London median daily rate £150 £161 £160
% change year-on-year
-6.54% +0.31%
Number of hourly rates quoted 6 17 17
Median hourly rate £13.50 £14.84 £12.50
Median hourly rate % change year-on-year
-9.02% +18.72%
90% offered a hourly rate of more than £11.75 £11.91 £9.50
10% offered a hourly rate of more than £19.25 £17.20 £17.00
UK excluding London median hourly rate £15.00 £15.26 £14.00
% change year-on-year
-1.70% +9.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
3162 2369 2385
As % of all contract IT jobs located in the West Midlands 95.56% 95.06% 94.05%
Number of daily rates quoted 1885 1400 1210
Median daily rate £400 £363 £350
Median daily rate % change year-on-year
+10.34% +3.57%
90% offered a daily rate of more than £240 £228 £200
10% offered a daily rate of more than £525 £500 £495
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 132 151 184
Median hourly rate £15.00 £16.50 £17.00
Median hourly rate % change year-on-year
-9.09% -2.94%
90% offered a hourly rate of more than £10.00 £11.78 £9.50
10% offered a hourly rate of more than £39.00 £37.50 £35.00
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

2nd Line Support
Jobs Demand Trend in the West Midlands

The demand trend of IT contracts across the West Midlands region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Daily Rate Trend in the West Midlands

2nd Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Hourly Rate Trend in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 31 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire -1 6 £125 - 1
Shropshire -15 6 - - 1
Birmingham -13 2 £130 -40.90% 4
Staffordshire +1 1 £110 -31.46% 2
Worcestershire 0 1 £180 -
West Bromwich -3 1 £140 -
Herefordshire -7 1 - -
Coventry -17 1 - -
Solihull - 1 - - 1
Sutton Coldfield - 1 £100 -
Walsall - 1 £125 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 31 August 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring 2nd Line Support in the job title.

1 35 (66.04%) Windows
2 26 (49.06%) Active Directory
3 24 (45.28%) Microsoft
4 16 (30.19%) MS Office
5 14 (26.42%) Windows Server
5 14 (26.42%) Windows Server 2008
6 13 (24.53%) ITIL
7 10 (18.87%) Windows XP
7 10 (18.87%) Cisco
7 10 (18.87%) Windows 7
8 9 (16.98%) Blackberry
8 9 (16.98%) Citrix
8 9 (16.98%) Avaya
9 8 (15.09%) MS Exchange
9 8 (15.09%) Service Management
9 8 (15.09%) Windows Server 2012
10 7 (13.21%) Windows Server 2003
10 7 (13.21%) Android
10 7 (13.21%) LANDesk
10 7 (13.21%) IP Telephony
11 6 (11.32%) Exchange Server 2003
11 6 (11.32%) Exchange Server 2007
11 6 (11.32%) Cisco IOS
11 6 (11.32%) HP
11 6 (11.32%) Windows 8
12 5 (9.43%) Dell
12 5 (9.43%) TCP/IP
12 5 (9.43%) SLA
12 5 (9.43%) Toshiba
12 5 (9.43%) MOS

2nd Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (15.09%) MS Exchange
2 6 (11.32%) Exchange Server 2003
2 6 (11.32%) Exchange Server 2007
3 4 (7.55%) IBM Notes
4 3 (5.66%) IBM Domino
5 1 (1.89%) Skype for Business
Applications
1 16 (30.19%) MS Office
2 4 (7.55%) MS Excel
3 1 (1.89%) MS PowerPoint
3 1 (1.89%) MS Project
3 1 (1.89%) MS Visio
Business Applications
1 1 (1.89%) Dynamics AX
Cloud Services
1 3 (5.66%) Office 365
2 2 (3.77%) Microsoft Azure
Communications & Networking
1 7 (13.21%) IP Telephony
2 6 (11.32%) Cisco IOS
3 5 (9.43%) TCP/IP
4 4 (7.55%) VPN
5 3 (5.66%) Firewall
6 2 (3.77%) DNS
6 2 (3.77%) LAN
6 2 (3.77%) WAN
7 1 (1.89%) Cisco IPT
7 1 (1.89%) DHCP
7 1 (1.89%) Ethernet
7 1 (1.89%) Junos
7 1 (1.89%) PABX
7 1 (1.89%) Remote Desktop
7 1 (1.89%) VoIP
7 1 (1.89%) Wireless
Database & Business Intelligence
1 1 (1.89%) SQL Server
Development Applications
1 1 (1.89%) ClearCase
General
1 3 (5.66%) German Language
2 2 (3.77%) Back Office
2 2 (3.77%) Finance
2 2 (3.77%) Retail
3 1 (1.89%) Advertising
3 1 (1.89%) Billing
3 1 (1.89%) Marketing
3 1 (1.89%) Telecoms
Miscellaneous
1 9 (16.98%) Blackberry
2 4 (7.55%) Smartphone
3 3 (5.66%) Analytical Skills
4 2 (3.77%) Driving Licence
4 2 (3.77%) EPoS
4 2 (3.77%) Pocket PC
5 1 (1.89%) BYOD
5 1 (1.89%) CMDB
5 1 (1.89%) Fat Client
5 1 (1.89%) Handset
5 1 (1.89%) Health Informatics
5 1 (1.89%) Informatics
5 1 (1.89%) IVR
5 1 (1.89%) Management Information System
5 1 (1.89%) Mobile App
5 1 (1.89%) PDA
5 1 (1.89%) RSA SecurID
5 1 (1.89%) Thin Client
5 1 (1.89%) Virtual Team
Operating Systems
1 35 (66.04%) Windows
2 14 (26.42%) Windows Server
2 14 (26.42%) Windows Server 2008
3 10 (18.87%) Windows 7
3 10 (18.87%) Windows XP
4 8 (15.09%) Windows Server 2012
5 7 (13.21%) Android
5 7 (13.21%) Windows Server 2003
6 6 (11.32%) Windows 8
7 3 (5.66%) Windows 10
8 2 (3.77%) Linux
8 2 (3.77%) Unix
9 1 (1.89%) AIX
9 1 (1.89%) Apple iOS
9 1 (1.89%) Mac OS X
9 1 (1.89%) Windows 2000
9 1 (1.89%) Windows NT
Processes & Methodologies
1 13 (24.53%) ITIL
2 8 (15.09%) Service Management
3 4 (7.55%) Incident Management
4 3 (5.66%) Desktop Virtualisation
4 3 (5.66%) Validation
5 2 (3.77%) Coaching
5 2 (3.77%) Continuous Improvement
5 2 (3.77%) Knowledge Management
5 2 (3.77%) Problem Management
6 1 (1.89%) Business Continuity
6 1 (1.89%) Change Management
6 1 (1.89%) Data Security
6 1 (1.89%) Disaster Recovery
6 1 (1.89%) ERP
6 1 (1.89%) Facilities Management
6 1 (1.89%) Migration
6 1 (1.89%) Resource Management
6 1 (1.89%) Service Delivery
6 1 (1.89%) Software Engineering
6 1 (1.89%) Workflow
Qualifications
1 5 (9.43%) MOS
2 4 (7.55%) SC Cleared
2 4 (7.55%) Security Cleared
3 1 (1.89%) DBS Check
3 1 (1.89%) HNC
3 1 (1.89%) ITIL Certification
3 1 (1.89%) MCSE
3 1 (1.89%) Microsoft Certification
Quality Assurance & Compliance
1 5 (9.43%) SLA
System Software
1 26 (49.06%) Active Directory
2 1 (1.89%) Citrix Presentation Server
2 1 (1.89%) KVM
2 1 (1.89%) VMware Infrastructure
2 1 (1.89%) XenApp
Systems Management
1 4 (7.55%) SCCM
2 3 (5.66%) OpenView Configuration Management
3 2 (3.77%) BladeLogic
4 1 (1.89%) Backup Exec
4 1 (1.89%) Microsoft Intune
Vendors
1 24 (45.28%) Microsoft
2 10 (18.87%) Cisco
3 9 (16.98%) Avaya
3 9 (16.98%) Citrix
4 7 (13.21%) LANDesk
5 6 (11.32%) HP
6 5 (9.43%) Dell
6 5 (9.43%) Toshiba
7 4 (7.55%) Lotus
8 3 (5.66%) Remedy
8 3 (5.66%) Sophos
9 2 (3.77%) Apple
9 2 (3.77%) NetIQ
9 2 (3.77%) ServiceNow
9 2 (3.77%) VMware
10 1 (1.89%) MobileIron
10 1 (1.89%) Siemens
Birmingham, West Midlands (County)
Capita Resourcing - IT Resourcing
Rate: £120 - £180 per day
Posted: 6 days ago