The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 87 85 64
Rank change year-on-year
-2 -21
Contract jobs requiring a 2nd Line Support 29 31 32
As % of all contract IT jobs located in the West Midlands 1.25% 1.32% 1.80%
As % of the Job Titles category 1.33% 1.46% 1.97%
Number of daily rates quoted 7 5 8
Average daily rate
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£140 £225 £130
Average daily rate % change year-on-year
-37.77% +73.07%
90% offered a daily rate of more than £115 £143 £115
10% offered a daily rate of more than £159 £238 £160
UK excluding London average daily rate £160 £160 £150
% change year-on-year
- +6.66%
Number of hourly rates quoted 17 18 14
Average hourly rate £15.50 £13.00 £14.50
Average hourly rate % change year-on-year
+19.23% -10.34%
90% offered a hourly rate of more than £13.30 £10.50 £11.38
10% offered a hourly rate of more than £17.50 £18.65 £16.50
UK excluding London average hourly rate £15.00 £14.00 £15.10
% change year-on-year
+7.14% -7.30%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2182 2129 1622
As % of all contract IT jobs located in the West Midlands 94.30% 90.98% 91.43%
Number of daily rates quoted 1334 1089 750
Average daily rate £365 £340 £330
Average daily rate % change year-on-year
+7.35% +3.03%
90% offered a daily rate of more than £213 £225 £205
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 126 199 131
Average hourly rate £16.60 £16.00 £16.85
Average hourly rate % change year-on-year
+3.75% -5.01%
90% offered a hourly rate of more than £11.00 £8.50 £10.00
10% offered a hourly rate of more than £35.00 £37.50 £37.80
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Daily Rate Trend in the West Midlands

2nd Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Hourly Rate Trend in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 5 £173 +15.00% 1
Worcestershire +9 4 £132 -4.36%
Warwickshire -3 4 - - 1
Coventry +7 3 £115 -51.57%
West Bromwich - 3 - -
Staffordshire -11 2 - - 2
Shropshire -3 1 £150 - 1
Herefordshire - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 6 July 2015, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 56 (72.73%) Windows
2 39 (50.65%) Active Directory
3 26 (33.77%) Windows 7
4 24 (31.17%) Microsoft
4 24 (31.17%) ITIL
5 18 (23.38%) Windows XP
6 17 (22.08%) MS Exchange
6 17 (22.08%) Citrix
7 15 (19.48%) Windows Server 2008
8 14 (18.18%) VMware
8 14 (18.18%) Windows Server 2003
8 14 (18.18%) MS Office
8 14 (18.18%) Analytical Skills
9 13 (16.88%) Linux
10 11 (14.29%) Cisco
11 10 (12.99%) LAN
11 10 (12.99%) HPUX
12 8 (10.39%) SQL
12 8 (10.39%) HP
12 8 (10.39%) Knowledge Management
12 8 (10.39%) Windows Server 2012
13 7 (9.09%) WAN
14 6 (7.79%) DHCP
14 6 (7.79%) Blackberry
14 6 (7.79%) SLA
15 5 (6.49%) Microsoft Certification
15 5 (6.49%) Lotus
15 5 (6.49%) MS Excel
15 5 (6.49%) IBM Notes
15 5 (6.49%) Finance

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 6 July 2015, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (22.08%) MS Exchange
2 5 (6.49%) IBM Notes
2 5 (6.49%) Exchange Server 2010
3 4 (5.19%) SharePoint
3 4 (5.19%) Blackberry Enterprise Server
4 2 (2.60%) Lync
5 1 (1.30%) IIS
5 1 (1.30%) Exchange Server 2003
5 1 (1.30%) Exchange Server 2007
5 1 (1.30%) Exchange Server 2013
Applications
1 14 (18.18%) MS Office
2 5 (6.49%) MS Excel
Business Applications
1 1 (1.30%) Magento
Cloud Services
1 2 (2.60%) Office 365
Communications & Networking
1 10 (12.99%) LAN
2 7 (9.09%) WAN
3 6 (7.79%) DHCP
4 4 (5.19%) Firewall
4 4 (5.19%) Wireless
4 4 (5.19%) VPN
4 4 (5.19%) DNS
4 4 (5.19%) SAN
5 3 (3.90%) TCP/IP
6 2 (2.60%) NAS
7 1 (1.30%) IP Telephony
7 1 (1.30%) Cisco IOS
7 1 (1.30%) OSPF
7 1 (1.30%) SMTP
7 1 (1.30%) SMS
7 1 (1.30%) VoIP
General
1 5 (6.49%) Finance
2 2 (2.60%) Back Office
2 2 (2.60%) Banking
2 2 (2.60%) Retail
3 1 (1.30%) Telecoms
3 1 (1.30%) Automotive
3 1 (1.30%) Manufacturing
Miscellaneous
1 14 (18.18%) Analytical Skills
2 6 (7.79%) Blackberry
3 5 (6.49%) PDA
4 2 (2.60%) iPhone
4 2 (2.60%) Clustering
4 2 (2.60%) NHS
Operating Systems
1 56 (72.73%) Windows
2 26 (33.77%) Windows 7
3 18 (23.38%) Windows XP
4 15 (19.48%) Windows Server 2008
5 14 (18.18%) Windows Server 2003
6 13 (16.88%) Linux
7 10 (12.99%) HPUX
8 8 (10.39%) Windows Server 2012
9 4 (5.19%) Windows 2000 Server
9 4 (5.19%) Windows 2000
10 3 (3.90%) Windows NT
10 3 (3.90%) Windows 8
11 2 (2.60%) Android
12 1 (1.30%) UNIX
12 1 (1.30%) Windows Vista
Processes & Methodologies
1 24 (31.17%) ITIL
2 8 (10.39%) Knowledge Management
3 4 (5.19%) Service Management
3 4 (5.19%) Continuous Improvement
4 2 (2.60%) Incident Management
5 1 (1.30%) Problem Management
5 1 (1.30%) ITIL V3
5 1 (1.30%) Service Delivery
5 1 (1.30%) ITSM
5 1 (1.30%) Network Design
5 1 (1.30%) Network Monitoring
5 1 (1.30%) Server Monitoring
5 1 (1.30%) Server Building
Programming Languages
1 8 (10.39%) SQL
2 1 (1.30%) PHP
Qualifications
1 5 (6.49%) Microsoft Certification
2 4 (5.19%) SC Cleared
2 4 (5.19%) Security Cleared
2 4 (5.19%) ITIL Certification
3 2 (2.60%) MCDST
3 2 (2.60%) MCITP
3 2 (2.60%) A+ Certification
4 1 (1.30%) NVQ Level 4
4 1 (1.30%) MCSE
4 1 (1.30%) CCNP
4 1 (1.30%) CCNA
4 1 (1.30%) Cisco Certification
Quality Assurance & Compliance
1 6 (7.79%) SLA
System Software
1 39 (50.65%) Active Directory
2 2 (2.60%) VMware Infrastructure
3 1 (1.30%) Hyper-V
3 1 (1.30%) XenApp
Systems Management
1 3 (3.90%) Backup Exec
1 3 (3.90%) SCCM
2 2 (2.60%) ServiceCenter
2 2 (2.60%) DameWare
3 1 (1.30%) ARCserve
3 1 (1.30%) SCOM
Vendors
1 24 (31.17%) Microsoft
2 17 (22.08%) Citrix
3 14 (18.18%) VMware
4 11 (14.29%) Cisco
5 8 (10.39%) HP
6 5 (6.49%) Lotus
7 2 (2.60%) Dell
7 2 (2.60%) Veeam
8 1 (1.30%) Spiceworks
8 1 (1.30%) Meraki
8 1 (1.30%) Intel
8 1 (1.30%) CheckPoint
8 1 (1.30%) Remedy
8 1 (1.30%) Oracle
8 1 (1.30%) Sun
8 1 (1.30%) Avaya
8 1 (1.30%) Juniper
8 1 (1.30%) CA
8 1 (1.30%) LANDesk
8 1 (1.30%) WatchGuard
Warwickshire
Senitor Associates
Rate: £12 - £17 per hour
Posted: 5 days ago