2nd Line Support Contracts in the West Midlands
 
Demand Trend Daily Rate Trend Hourly Rate Trend Job Locations Related Skills

The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
22 May 2013		 Same period 2012 Same period 2011
Second Line Support
Rank 69 83 85
Rank change year-on-year
+14 +2
Contract jobs requiring a 2nd Line Support 30 27 14
As % of all contract IT jobs located in the West Midlands 1.789% 1.182% 0.758%
As % of the Job Titles category 1.938% 1.275% 0.822%
Number of daily rates quoted 8 4 3
Average daily rate £135 £140 £225
Average daily rate % change year-on-year
-3.57% -37.77%
UK excluding London average daily rate £165 £140 £160
% change year-on-year
+17.85% -12.50%
Number of hourly rates quoted 10 15 3
Average hourly rate £14.50 £13.50 £11.00
Average hourly rate % change year-on-year
+7.40% +22.72%
90% offered a hourly rate of more than £11.85 £11.20 £10.99
10% offered a hourly rate of more than £15.33 £16.12 £16.60
UK excluding London average hourly rate £15.00 £14.50 £14.00
% change year-on-year
+3.44% +3.57%
All Job Titles
West Midlands
Contract IT job ads with a match in the
Job Titles category		 1548 2117 1704
As % of all contract IT jobs located in the West Midlands 92.31% 92.65% 92.21%
Number of daily rates quoted 702 962 776
Average daily rate £325 £325 £330
Average daily rate % change year-on-year
- -1.51%
90% offered a daily rate of more than £212 £218 £200
10% offered a daily rate of more than £475 £457 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 132 165 145
Average hourly rate £19.50 £15.56 £18.25
Average hourly rate % change year-on-year
+25.32% -14.73%
90% offered a hourly rate of more than £10.00 £10.00 £10.99
10% offered a hourly rate of more than £37.80 £33.00 £37.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support across the West Midlands region as a proportion of the total demand within the Job Titles category.

West Midlands 2nd Line Support Jobs Demand Trend

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Midlands region.

West Midlands 2nd Line Support Daily Rate Trend

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Midlands region.

West Midlands 2nd Line Support Hourly Rate Trend

2nd Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
Birmingham +14 9 £120 -17.24%
Warwickshire -5 5 £175 -
Staffordshire +20 4 £125 -
Solihull +2 4 £160 -
Coventry -4 2 £108 +19.44%
Wolverhampton - 2 - -
Herefordshire - 1 £135 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 42 (68.85%) Windows
2 40 (65.57%) Active Directory
3 36 (59.02%) Microsoft
4 28 (45.90%) MS Office
5 25 (40.98%) Windows XP
6 23 (37.70%) Windows 7
7 19 (31.15%) ITIL
8 18 (29.51%) MS Exchange
9 15 (24.59%) LAN
9 15 (24.59%) MS Excel
10 11 (18.03%) VMware
10 11 (18.03%) Windows Server 2003
11 10 (16.39%) Windows Vista
11 10 (16.39%) Windows Server 2008
12 8 (13.11%) TCP/IP
12 8 (13.11%) Citrix
12 8 (13.11%) WAN
13 7 (11.48%) Microsoft Certification
13 7 (11.48%) Blackberry
14 6 (9.836%) SLA
14 6 (9.836%) VMware Infrastructure
15 5 (8.197%) iPad
15 5 (8.197%) Exchange Server 2010
15 5 (8.197%) Exchange Server 2003
15 5 (8.197%) ERP
15 5 (8.197%) SQL Server
16 4 (6.557%) SAP
16 4 (6.557%) Windows 2000
16 4 (6.557%) JD Edwards
16 4 (6.557%) Exchange Server 2007

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (1.639%) COM
1 1 (1.639%) Web Services
Application Platforms
1 18 (29.51%) MS Exchange
2 5 (8.197%) Exchange Server 2010
2 5 (8.197%) Exchange Server 2003
3 4 (6.557%) Exchange Server 2007
4 3 (4.918%) SharePoint 2010
4 3 (4.918%) Lotus Notes
4 3 (4.918%) SharePoint
Applications
1 28 (45.90%) MS Office
2 15 (24.59%) MS Excel
3 1 (1.639%) Spreadsheet
3 1 (1.639%) MS PowerPoint
Business Applications
1 1 (1.639%) Dynamics AX
Communications & Networking
1 15 (24.59%) LAN
2 8 (13.11%) TCP/IP
2 8 (13.11%) WAN
3 3 (4.918%) DNS
4 2 (3.279%) DHCP
4 2 (3.279%) Firewall
4 2 (3.279%) MPLS
5 1 (1.639%) VLAN
5 1 (1.639%) HTTP
Database & Business Intelligence
1 5 (8.197%) SQL Server
2 1 (1.639%) SQL Server 2008
2 1 (1.639%) SQL Server 2005
General
1 3 (4.918%) Telecoms
2 2 (3.279%) Retail
3 1 (1.639%) Banking
3 1 (1.639%) Finance
3 1 (1.639%) Law
3 1 (1.639%) Manufacturing
Miscellaneous
1 7 (11.48%) Blackberry
2 5 (8.197%) iPad
3 4 (6.557%) PDA
4 2 (3.279%) NHS
4 2 (3.279%) iPhone
5 1 (1.639%) Mathematics
5 1 (1.639%) AS400
Operating Systems
1 42 (68.85%) Windows
2 25 (40.98%) Windows XP
3 23 (37.70%) Windows 7
4 11 (18.03%) Windows Server 2003
5 10 (16.39%) Windows Vista
5 10 (16.39%) Windows Server 2008
6 4 (6.557%) Windows 2000
7 1 (1.639%) Windows Mobile
7 1 (1.639%) Windows CE
Processes & Methodologies
1 19 (31.15%) ITIL
2 5 (8.197%) ERP
3 2 (3.279%) Software Deployment
3 2 (3.279%) Mobile Device Management
4 1 (1.639%) Release Management
4 1 (1.639%) Continuous Improvement
4 1 (1.639%) Project Management
4 1 (1.639%) Logistics
4 1 (1.639%) Service Delivery
4 1 (1.639%) Change Management
Programming Languages
1 1 (1.639%) C
Qualifications
1 7 (11.48%) Microsoft Certification
2 3 (4.918%) MCSE
2 3 (4.918%) MCP
3 2 (3.279%) ITIL Certification
4 1 (1.639%) MCDST
4 1 (1.639%) MCSA
Quality Assurance & Compliance
1 6 (9.836%) SLA
System Software
1 40 (65.57%) Active Directory
2 6 (9.836%) VMware Infrastructure
3 1 (1.639%) VMware ESXi
3 1 (1.639%) XenApp
3 1 (1.639%) vSphere
Systems Management
1 3 (4.918%) DameWare
2 1 (1.639%) SCCM
2 1 (1.639%) Norton AntiVirus
2 1 (1.639%) Systems Management Server (SMS)
Vendors
1 36 (59.02%) Microsoft
2 11 (18.03%) VMware
3 8 (13.11%) Citrix
4 4 (6.557%) SAP
4 4 (6.557%) JD Edwards
5 3 (4.918%) Lotus
6 2 (3.279%) Apple
6 2 (3.279%) Avaya
6 2 (3.279%) Cisco
6 2 (3.279%) Symantec
7 1 (1.639%) Remedy
7 1 (1.639%) Nortel
2nd Line support/Windows Server/Exchange/SQL/Cisco
Birmingham, West Midlands (County)
Roc Searches client are currently recruiting for a number of positions due to an increased work level. The ideal candidate will have a varied background in support thus...
Roc Search
Posted: 20 May 2013
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Last Updated Wednesday 22 May 2013
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