The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Second Line Support
Rank 108 89 76
Rank change year-on-year
-19 -13
Contract jobs requiring a 2nd Line Support 26 38 41
As % of all contract IT jobs located in the West Midlands 0.90% 1.42% 1.74%
As % of the Job Titles category 0.95% 1.51% 1.86%
Number of daily rates quoted 11 12 5
Average daily rate £175 £274 £225
Average daily rate % change year-on-year
-36.07% +21.66%
90% offered a daily rate of more than £129 £153 £115
10% offered a daily rate of more than £190 £301 £239
UK excluding London average daily rate £150 £150 £140
% change year-on-year
- +7.14%
Number of hourly rates quoted 9 9 21
Average hourly rate £13.00 £13.87 £12.40
Average hourly rate % change year-on-year
-6.27% +11.85%
90% offered a hourly rate of more than £11.40 £11.90 £10.50
10% offered a hourly rate of more than £23.30 £17.50 £17.00
UK excluding London average hourly rate £13.50 £14.50 £15.00
% change year-on-year
-6.89% -3.33%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2734 2515 2202
As % of all contract IT jobs located in the West Midlands 94.96% 93.98% 93.27%
Number of daily rates quoted 1537 1469 1134
Average daily rate £390 £363 £350
Average daily rate % change year-on-year
+7.58% +3.57%
90% offered a daily rate of more than £245 £225 £220
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 75 162 162
Average hourly rate £14.00 £17.50 £16.00
Average hourly rate % change year-on-year
-20.00% +9.37%
90% offered a hourly rate of more than £10.00 £11.00 £10.50
10% offered a hourly rate of more than £37.25 £35.00 £37.50
UK excluding London average hourly rate £17.50 £16.70 £17.45
% change year-on-year
+4.79% -4.29%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Daily Rate Trend in the West Midlands

2nd Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Hourly Rate Trend in the West Midlands

2nd Line Support
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 28 April 2016.

2nd Line Support Hourly Rate Histogram in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 28 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 9 £175 -12.50%
Coventry -2 6 £166 - 1
Warwickshire -3 5 £130 -52.72% 1
Staffordshire +16 4 £135 - 1
Worcestershire -5 1 £125 -15.54%
West Bromwich - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 April 2016, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 33 (70.21%) Windows
2 27 (57.45%) Microsoft
3 24 (51.06%) Active Directory
4 16 (34.04%) Windows 7
5 15 (31.91%) Citrix
6 12 (25.53%) Microsoft Certification
6 12 (25.53%) MS Office
7 11 (23.40%) ITIL
8 10 (21.28%) Windows XP
9 9 (19.15%) SCCM
10 8 (17.02%) Sophos
11 7 (14.89%) MS Excel
11 7 (14.89%) Windows Server 2008
11 7 (14.89%) Driving Licence
12 6 (12.77%) Remote Desktop
12 6 (12.77%) Windows 8
12 6 (12.77%) Windows Server 2012
12 6 (12.77%) Office 365
12 6 (12.77%) Dell
12 6 (12.77%) MCSE
12 6 (12.77%) MCP
12 6 (12.77%) Avaya
12 6 (12.77%) Cisco
12 6 (12.77%) Service Management
13 5 (10.64%) Migration
13 5 (10.64%) Blackberry
13 5 (10.64%) VPN
13 5 (10.64%) Apple
13 5 (10.64%) SC Cleared
13 5 (10.64%) Security Cleared

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 April 2016, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.51%) IBM Notes
2 3 (6.38%) IBM Domino
2 3 (6.38%) MS Exchange
3 2 (4.26%) Exchange Server 2003
3 2 (4.26%) Exchange Server 2007
3 2 (4.26%) Skype for Business
4 1 (2.13%) SharePoint
Applications
1 12 (25.53%) MS Office
2 7 (14.89%) MS Excel
3 1 (2.13%) MS PowerPoint
3 1 (2.13%) MS Project
3 1 (2.13%) MS Visio
Cloud Services
1 6 (12.77%) Office 365
2 1 (2.13%) Microsoft Azure
Communications & Networking
1 6 (12.77%) Remote Desktop
2 5 (10.64%) VPN
3 4 (8.51%) LAN
3 4 (8.51%) WAN
4 3 (6.38%) TCP/IP
4 3 (6.38%) VoIP
5 2 (4.26%) DNS
5 2 (4.26%) Firewall
5 2 (4.26%) IP Telephony
5 2 (4.26%) Unified Communications
5 2 (4.26%) Wireless
6 1 (2.13%) Cisco IOS
6 1 (2.13%) Junos
Database & Business Intelligence
1 1 (2.13%) SQL Server
General
1 4 (8.51%) Finance
2 3 (6.38%) German Language
3 2 (4.26%) Billing
4 1 (2.13%) Advertising
4 1 (2.13%) Marketing
4 1 (2.13%) Telecoms
Miscellaneous
1 7 (14.89%) Driving Licence
2 5 (10.64%) Analytical Skills
2 5 (10.64%) Blackberry
3 3 (6.38%) Management Information System
3 3 (6.38%) Smartphone
4 2 (4.26%) Private Cloud
5 1 (2.13%) Fat Client
5 1 (2.13%) Health Informatics
5 1 (2.13%) Informatics
5 1 (2.13%) Mobile App
5 1 (2.13%) PDA
5 1 (2.13%) RSA SecurID
5 1 (2.13%) Thin Client
Operating Systems
1 33 (70.21%) Windows
2 16 (34.04%) Windows 7
3 10 (21.28%) Windows XP
4 7 (14.89%) Windows Server 2008
5 6 (12.77%) Windows 8
5 6 (12.77%) Windows Server 2012
6 5 (10.64%) Windows Server
7 3 (6.38%) Windows Server 2003
8 2 (4.26%) Android
8 2 (4.26%) Windows 10
9 1 (2.13%) Apple iOS
9 1 (2.13%) Mac OS X
Processes & Methodologies
1 11 (23.40%) ITIL
2 6 (12.77%) Service Management
3 5 (10.64%) Migration
3 5 (10.64%) Root Cause Analysis
4 4 (8.51%) Time Management
5 3 (6.38%) Desktop Virtualisation
5 3 (6.38%) Incident Management
5 3 (6.38%) ITIL V3
6 2 (4.26%) Application Packaging
6 2 (4.26%) Continuous Improvement
6 2 (4.26%) Disaster Recovery
6 2 (4.26%) Facilities Management
6 2 (4.26%) ITSM
7 1 (2.13%) Coaching
7 1 (2.13%) Identity Management
7 1 (2.13%) Patch Management
7 1 (2.13%) Resource Management
7 1 (2.13%) Software Audit
7 1 (2.13%) Software Deployment
7 1 (2.13%) Workflow
Qualifications
1 12 (25.53%) Microsoft Certification
2 6 (12.77%) MCP
2 6 (12.77%) MCSE
3 5 (10.64%) SC Cleared
3 5 (10.64%) Security Cleared
4 1 (2.13%) CCAA
4 1 (2.13%) CCENT
4 1 (2.13%) Citrix Certification
4 1 (2.13%) DBS Check
4 1 (2.13%) MCITP
4 1 (2.13%) MCSA
4 1 (2.13%) MOS
Quality Assurance & Compliance
1 2 (4.26%) SLA
2 1 (2.13%) Sarbanes-Oxley
System Software
1 24 (51.06%) Active Directory
2 2 (4.26%) Microsoft App-V
3 1 (2.13%) VMware Infrastructure
Systems Management
1 9 (19.15%) SCCM
Vendors
1 27 (57.45%) Microsoft
2 15 (31.91%) Citrix
3 8 (17.02%) Sophos
4 6 (12.77%) Avaya
4 6 (12.77%) Cisco
4 6 (12.77%) Dell
5 5 (10.64%) Apple
6 4 (8.51%) LANDesk
6 4 (8.51%) Lotus
7 3 (6.38%) VMware
8 2 (4.26%) HP
8 2 (4.26%) Oracle
8 2 (4.26%) Remedy
9 1 (2.13%) Altiris
9 1 (2.13%) Capita
9 1 (2.13%) Google
9 1 (2.13%) Intel Security
9 1 (2.13%) SAP
9 1 (2.13%) Symantec
9 1 (2.13%) Toshiba