The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 74 80 78
Rank change year-on-year
+6 -2
Contract jobs requiring a 2nd Line Support 39 27 27
As % of all contract IT jobs located in the West Midlands 1.63% 1.43% 1.20%
As % of the Job Titles category 1.79% 1.54% 1.28%
Number of daily rates quoted 5 6 2
Average daily rate £225 £135 £100
Average daily rate % change year-on-year
+66.66% +35.33%
90% offered a daily rate of more than £115 £114 £95
10% offered a daily rate of more than £239 £170 £105
UK excluding London average daily rate £145 £150 £135
% change year-on-year
-3.33% +11.11%
Number of hourly rates quoted 19 9 15
Average hourly rate £12.50 £13.50 £14.00
Average hourly rate % change year-on-year
-7.40% -3.57%
90% offered a hourly rate of more than £10.40 £11.90 £11.00
10% offered a hourly rate of more than £17.00 £15.80 £14.80
UK excluding London average hourly rate £15.00 £14.50 £14.50
% change year-on-year
+3.44% -
Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2179 1757 2105
As % of all contract IT jobs located in the West Midlands 90.98% 93.11% 93.27%
Number of daily rates quoted 1126 820 958
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £220 £200 £225
10% offered a daily rate of more than £475 £500 £475
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 142 172 179
Average hourly rate £15.85 £19.00 £17.00
Average hourly rate % change year-on-year
-16.57% +11.76%
90% offered a hourly rate of more than £10.00 £10.15 £10.00
10% offered a hourly rate of more than £35.00 £37.80 £33.30
UK excluding London average hourly rate £17.00 £17.50 £19.00
% change year-on-year
-2.85% -7.89%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Daily Rate Trend in the West Midlands

2nd Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Hourly Rate Trend in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Staffordshire +7 8 - - 3
Warwickshire -6 6 £225 +45.16%
Birmingham -17 5 £240 +68.42% 2
Shropshire - 3 £100 -
Worcestershire - 3 £138 - 4
Herefordshire +2 2 - -
Coventry -5 2 £238 +120.93%
Walsall - 2 - -
West Bromwich - 1 - -
Solihull - - - - 1
Sutton Coldfield - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 16 April 2014, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 48 (72.73%) Windows
2 37 (56.06%) Active Directory
3 30 (45.45%) Windows 7
4 28 (42.42%) Windows XP
5 18 (27.27%) Microsoft
6 16 (24.24%) Citrix
7 14 (21.21%) MS Office
7 14 (21.21%) ITIL
8 11 (16.67%) MS Exchange
8 11 (16.67%) MS Excel
9 9 (13.64%) SCCM
10 8 (12.12%) Windows Server 2008
10 8 (12.12%) Windows 8
11 6 (9.09%) Exchange Server 2010
11 6 (9.09%) IBM Notes
11 6 (9.09%) Linux
11 6 (9.09%) Microsoft Certification
11 6 (9.09%) Lotus
11 6 (9.09%) TCP/IP
12 5 (7.58%) SLA
12 5 (7.58%) Red Hat
12 5 (7.58%) HPUX
12 5 (7.58%) UNIX
12 5 (7.58%) Firewall
12 5 (7.58%) Manufacturing
12 5 (7.58%) Red Hat Enterprise Linux
13 4 (6.06%) VMware
13 4 (6.06%) ERP
14 3 (4.55%) DHCP
14 3 (4.55%) VPN

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 16 April 2014, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (16.67%) MS Exchange
2 6 (9.09%) IBM Notes
2 6 (9.09%) Exchange Server 2010
3 2 (3.03%) Lync
4 1 (1.52%) SharePoint
4 1 (1.52%) CMS
4 1 (1.52%) Exchange Server 2003
4 1 (1.52%) Exchange Server 2007
Applications
1 14 (21.21%) MS Office
2 11 (16.67%) MS Excel
Cloud Services
1 1 (1.52%) Office 365
Communications & Networking
1 6 (9.09%) TCP/IP
2 5 (7.58%) Firewall
3 3 (4.55%) DHCP
3 3 (4.55%) VPN
4 2 (3.03%) DNS
4 2 (3.03%) SAN
4 2 (3.03%) VoIP
4 2 (3.03%) WAN
5 1 (1.52%) ADSL
5 1 (1.52%) LAN
5 1 (1.52%) Internet
Database & Business Intelligence
1 1 (1.52%) SQL Server
General
1 5 (7.58%) Manufacturing
2 1 (1.52%) Retail
2 1 (1.52%) Finance
Miscellaneous
1 3 (4.55%) Blackberry
1 3 (4.55%) iPad
2 2 (3.03%) Mainframe
2 2 (3.03%) Handset
2 2 (3.03%) NHS
2 2 (3.03%) Thin Client
2 2 (3.03%) Fat Client
3 1 (1.52%) iPhone
3 1 (1.52%) CMDB
Operating Systems
1 48 (72.73%) Windows
2 30 (45.45%) Windows 7
3 28 (42.42%) Windows XP
4 8 (12.12%) Windows Server 2008
4 8 (12.12%) Windows 8
5 6 (9.09%) Linux
6 5 (7.58%) HPUX
6 5 (7.58%) UNIX
6 5 (7.58%) Red Hat Enterprise Linux
7 3 (4.55%) Windows Server 2003
7 3 (4.55%) Windows Vista
8 2 (3.03%) Android
9 1 (1.52%) Windows Mobile
9 1 (1.52%) Windows 2000
9 1 (1.52%) Apple iOS
9 1 (1.52%) Windows Server 2012
9 1 (1.52%) Windows Phone
Processes & Methodologies
1 14 (21.21%) ITIL
2 4 (6.06%) ERP
3 3 (4.55%) Risk Management
3 3 (4.55%) Incident Management
4 2 (3.03%) ITSM
4 2 (3.03%) Migration
5 1 (1.52%) Content Management
5 1 (1.52%) Data Analysis
5 1 (1.52%) Six Sigma
5 1 (1.52%) Service Delivery
5 1 (1.52%) CRM
5 1 (1.52%) Network Monitoring
Qualifications
1 6 (9.09%) Microsoft Certification
2 2 (3.03%) MCP
3 1 (1.52%) MCSE
3 1 (1.52%) MCSA
3 1 (1.52%) MCITP
3 1 (1.52%) Degree
Quality Assurance & Compliance
1 5 (7.58%) SLA
System Software
1 37 (56.06%) Active Directory
2 3 (4.55%) XenApp
3 1 (1.52%) XenDesktop
3 1 (1.52%) Terminal Server
Systems Management
1 9 (13.64%) SCCM
2 3 (4.55%) Norton AntiVirus
3 2 (3.03%) DameWare
4 1 (1.52%) Backup Exec
Vendors
1 18 (27.27%) Microsoft
2 16 (24.24%) Citrix
3 6 (9.09%) Lotus
4 5 (7.58%) Red Hat
5 4 (6.06%) VMware
6 3 (4.55%) Symantec
7 2 (3.03%) HP
7 2 (3.03%) Dell
7 2 (3.03%) Cisco
7 2 (3.03%) Wyse
7 2 (3.03%) LANDesk
8 1 (1.52%) Google
8 1 (1.52%) NetApp
8 1 (1.52%) McAfee
8 1 (1.52%) Apple
Stoke-On-Trent, Staffordshire
HAYS INFORMATION TECHNOLOGY
Rate: £12.00 - £14.00 per hour
Posted: 5 days ago
Worcestershire
Hays IT - Uk Posting account
Rate: £135.00 - £140.00 per day
Posted: 14 days ago
Staffordshire
Hays IT - Uk Posting account
Rate: £10.00 - £12.00 per hour
Posted: 20 days ago
Stafford
Hays IT - Uk Posting account
Rate: £12.00 per hour
Posted: 20 days ago
Birmingham
Hays IT - Uk Posting account
Rate: £15.00 - £19.00 per hour
Posted: 22 days ago