The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 83 74 78
Rank change year-on-year
-9 +4
Contract jobs requiring a 2nd Line Support 45 39 27
As % of all contract IT jobs located in the West Midlands 1.66% 1.65% 1.43%
As % of the Job Titles category 1.81% 1.81% 1.54%
Number of daily rates quoted 15 5 6
Average daily rate
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of your Daily Rate
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£273 £225 £135
Average daily rate % change year-on-year
+21.11% +66.66%
90% offered a daily rate of more than £161 £115 £114
10% offered a daily rate of more than £301 £239 £170
UK excluding London average daily rate £158 £145 £150
% change year-on-year
+8.62% -3.33%
Number of hourly rates quoted 14 19 9
Average hourly rate £13.94 £12.50 £13.50
Average hourly rate % change year-on-year
+11.48% -7.40%
90% offered a hourly rate of more than £12.15 £10.40 £11.90
10% offered a hourly rate of more than £16.27 £17.00 £15.80
UK excluding London average hourly rate £14.50 £15.00 £14.50
% change year-on-year
-3.33% +3.44%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2490 2152 1756
As % of all contract IT jobs located in the West Midlands 91.88% 91.03% 93.11%
Number of daily rates quoted 1440 1111 819
Average daily rate £363 £350 £325
Average daily rate % change year-on-year
+3.57% +7.69%
90% offered a daily rate of more than £220 £221 £200
10% offered a daily rate of more than £500 £480 £500
UK excluding London average daily rate £375 £350 £346
% change year-on-year
+7.14% +1.30%
Number of hourly rates quoted 163 141 172
Average hourly rate £16.60 £15.85 £19.00
Average hourly rate % change year-on-year
+4.73% -16.57%
90% offered a hourly rate of more than £11.00 £10.00 £10.15
10% offered a hourly rate of more than £35.00 £35.00 £37.80
UK excluding London average hourly rate £16.50 £17.00 £17.50
% change year-on-year
-2.94% -2.85%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Daily Rate Trend in the West Midlands

2nd Line Support
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 17 April 2015.

2nd Line Support Daily Rate Histogram in the West Midlands

2nd Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Hourly Rate Trend in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -4 10 £200 -16.66% 2
Coventry +10 6 £180 -24.21%
Worcestershire +2 4 £148 +7.63% 1
Herefordshire -5 3 £228 -
Staffordshire -16 2 - - 1
West Bromwich -7 1 - -
Shropshire -12 1 - - 1
Wolverhampton - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 17 April 2015, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 68 (73.91%) Windows
2 50 (54.35%) Active Directory
3 36 (39.13%) ITIL
4 31 (33.70%) Windows XP
5 29 (31.52%) Windows 7
6 27 (29.35%) Microsoft
6 27 (29.35%) MS Office
7 19 (20.65%) Windows Server 2003
8 18 (19.57%) Linux
9 17 (18.48%) Windows Server 2008
9 17 (18.48%) VMware
10 16 (17.39%) MS Exchange
10 16 (17.39%) Citrix
10 16 (17.39%) Analytical Skills
11 13 (14.13%) HPUX
12 12 (13.04%) SLA
13 11 (11.96%) LAN
14 10 (10.87%) MS Excel
14 10 (10.87%) Knowledge Management
15 9 (9.78%) SQL
15 9 (9.78%) WAN
15 9 (9.78%) Microsoft Certification
15 9 (9.78%) HP
16 8 (8.70%) Exchange Server 2010
17 7 (7.61%) Continuous Improvement
17 7 (7.61%) VMware Infrastructure
17 7 (7.61%) PDA
17 7 (7.61%) SCCM
17 7 (7.61%) DHCP
17 7 (7.61%) Windows 2000

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 17 April 2015, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (17.39%) MS Exchange
2 8 (8.70%) Exchange Server 2010
3 6 (6.52%) SharePoint
4 5 (5.43%) IBM Notes
5 2 (2.17%) IIS
5 2 (2.17%) Lync
6 1 (1.09%) Exchange Server 2013
6 1 (1.09%) Blackberry Enterprise Server
6 1 (1.09%) Exchange Server 2007
Applications
1 27 (29.35%) MS Office
2 10 (10.87%) MS Excel
Business Applications
1 1 (1.09%) Magento
Cloud Services
1 3 (3.26%) Office 365
Communications & Networking
1 11 (11.96%) LAN
2 9 (9.78%) WAN
3 7 (7.61%) DHCP
4 5 (5.43%) TCP/IP
4 5 (5.43%) DNS
5 3 (3.26%) SAN
5 3 (3.26%) VPN
5 3 (3.26%) Wireless
6 2 (2.17%) NAS
6 2 (2.17%) NetScaler
6 2 (2.17%) Firewall
7 1 (1.09%) Cisco IOS
7 1 (1.09%) OSPF
7 1 (1.09%) SMTP
7 1 (1.09%) SMS
7 1 (1.09%) VoIP
Database & Business Intelligence
1 4 (4.35%) SQL Server
2 3 (3.26%) SQL Server 2008
General
1 5 (5.43%) Finance
2 2 (2.17%) Legal
2 2 (2.17%) Banking
2 2 (2.17%) Marketing
3 1 (1.09%) Back Office
3 1 (1.09%) Telecoms
Miscellaneous
1 16 (17.39%) Analytical Skills
2 7 (7.61%) PDA
3 5 (5.43%) Blackberry
4 2 (2.17%) Management Information System
4 2 (2.17%) Clustering
4 2 (2.17%) iPhone
4 2 (2.17%) NHS
5 1 (1.09%) Mobile App
5 1 (1.09%) Pocket PC
Operating Systems
1 68 (73.91%) Windows
2 31 (33.70%) Windows XP
3 29 (31.52%) Windows 7
4 19 (20.65%) Windows Server 2003
5 18 (19.57%) Linux
6 17 (18.48%) Windows Server 2008
7 13 (14.13%) HPUX
8 7 (7.61%) Windows 2000
9 6 (6.52%) Windows 2000 Server
10 5 (5.43%) Windows 8
10 5 (5.43%) Windows Server 2012
11 4 (4.35%) Windows NT
12 3 (3.26%) UNIX
13 2 (2.17%) Windows Vista
13 2 (2.17%) Android
Processes & Methodologies
1 36 (39.13%) ITIL
2 10 (10.87%) Knowledge Management
3 7 (7.61%) Continuous Improvement
4 2 (2.17%) Infrastructure Management
4 2 (2.17%) Incident Management
4 2 (2.17%) ITIL V3
4 2 (2.17%) Line Management
4 2 (2.17%) Service Management
4 2 (2.17%) Service Delivery
4 2 (2.17%) Change Management
5 1 (1.09%) ITSM
5 1 (1.09%) Migration
5 1 (1.09%) Asset Management
5 1 (1.09%) Network Design
5 1 (1.09%) Problem Management
5 1 (1.09%) Network Monitoring
5 1 (1.09%) Server Monitoring
Programming Languages
1 9 (9.78%) SQL
2 1 (1.09%) PHP
Qualifications
1 9 (9.78%) Microsoft Certification
2 6 (6.52%) ITIL Certification
3 4 (4.35%) Security Cleared
4 3 (3.26%) SC Cleared
5 2 (2.17%) A+ Certification
5 2 (2.17%) MCDST
5 2 (2.17%) MCITP
6 1 (1.09%) NVQ Level 4
6 1 (1.09%) MCSE
6 1 (1.09%) CCNP
6 1 (1.09%) CCNA
6 1 (1.09%) Cisco Certification
6 1 (1.09%) DV Cleared
Quality Assurance & Compliance
1 12 (13.04%) SLA
System Software
1 50 (54.35%) Active Directory
2 7 (7.61%) VMware Infrastructure
3 4 (4.35%) Hyper-V
4 3 (3.26%) XenApp
5 2 (2.17%) XenDesktop
5 2 (2.17%) vSphere
Systems Management
1 7 (7.61%) SCCM
2 3 (3.26%) Backup Exec
3 2 (2.17%) DameWare
3 2 (2.17%) ServiceCenter
4 1 (1.09%) SCOM
4 1 (1.09%) OpenView Configuration Management
4 1 (1.09%) WSUS
Vendors
1 27 (29.35%) Microsoft
2 17 (18.48%) VMware
3 16 (17.39%) Citrix
4 9 (9.78%) HP
5 5 (5.43%) Lotus
6 4 (4.35%) Cisco
7 2 (2.17%) Oracle
7 2 (2.17%) Sun
7 2 (2.17%) Dell
7 2 (2.17%) Remedy
7 2 (2.17%) AppSense
7 2 (2.17%) Infor
8 1 (1.09%) NETGEAR
8 1 (1.09%) Panasonic
8 1 (1.09%) Spiceworks
8 1 (1.09%) Meraki
8 1 (1.09%) WatchGuard
8 1 (1.09%) SonicWALL
8 1 (1.09%) Draytek
8 1 (1.09%) McAfee
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