The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 70 79 77
Rank change year-on-year
+9 -2
Contract jobs requiring a 2nd Line Support 53 31 35
As % of all contract IT jobs located in the West Midlands 2.08% 1.51% 1.56%
As % of the Job Titles category 2.27% 1.63% 1.68%
Number of daily rates quoted 11 3 22
Average daily rate
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£155 £130 £200
Average daily rate % change year-on-year
+19.23% -35.00%
90% offered a daily rate of more than £111 £130 £175
10% offered a daily rate of more than £238 £206 £215
UK excluding London average daily rate £160 £150 £160
% change year-on-year
+6.66% -6.25%
Number of hourly rates quoted 25 19 7
Average hourly rate £13.50 £12.50 £14.00
Average hourly rate % change year-on-year
+8.00% -10.71%
90% offered a hourly rate of more than £10.40 £10.00 £12.00
10% offered a hourly rate of more than £20.00 £15.98 £16.60
UK excluding London average hourly rate £14.50 £14.00 £14.00
% change year-on-year
+3.57% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2330 1905 2089
As % of all contract IT jobs located in the West Midlands 91.62% 92.57% 93.26%
Number of daily rates quoted 1234 1037 1039
Average daily rate £350 £343 £333
Average daily rate % change year-on-year
+2.18% +3.00%
90% offered a daily rate of more than £190 £210 £215
10% offered a daily rate of more than £488 £450 £463
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 158 149 175
Average hourly rate £17.50 £15.00 £22.50
Average hourly rate % change year-on-year
+16.66% -33.33%
90% offered a hourly rate of more than £10.00 £10.00 £10.75
10% offered a hourly rate of more than £34.00 £30.00 £37.50
UK excluding London average hourly rate £16.50 £16.50 £17.50
% change year-on-year
- -5.71%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Daily Rate Trend in the West Midlands

2nd Line Support
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 21 October 2014.

2nd Line Support Daily Rate Histogram in the West Midlands

2nd Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Hourly Rate Trend in the West Midlands

2nd Line Support
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 21 October 2014.

2nd Line Support Hourly Rate Histogram in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +4 16 £145 -
Birmingham -2 10 £105 -19.23% 2
Shropshire -5 9 £155 -
Staffordshire -8 5 £150 - 1
Coventry -10 5 £238 -
Walsall - 2 - - 1
Wolverhampton -6 1 - -
West Bromwich -8 1 - -
Dudley - 1 - -
Solihull - - - -
Worcestershire - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 21 October 2014, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 60 (68.18%) Windows
2 45 (51.14%) Active Directory
3 36 (40.91%) Windows XP
4 32 (36.36%) Windows 7
5 30 (34.09%) Microsoft
6 26 (29.55%) MS Office
7 23 (26.14%) ITIL
8 20 (22.73%) MS Exchange
9 14 (15.91%) TCP/IP
9 14 (15.91%) MS Excel
10 13 (14.77%) Citrix
10 13 (14.77%) Lotus
10 13 (14.77%) Windows Server 2008
11 12 (13.64%) Blackberry
12 11 (12.50%) IBM Notes
13 10 (11.36%) UNIX
13 10 (11.36%) HP
13 10 (11.36%) Cisco
13 10 (11.36%) SCCM
14 9 (10.23%) Red Hat
14 9 (10.23%) VoIP
14 9 (10.23%) HPUX
14 9 (10.23%) Linux
15 8 (9.09%) Red Hat Enterprise Linux
15 8 (9.09%) VMware
16 7 (7.95%) SQL Server
16 7 (7.95%) WAN
16 7 (7.95%) Windows Server 2003
16 7 (7.95%) Windows 8
17 6 (6.82%) Analytical Skills

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 21 October 2014, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (22.73%) MS Exchange
2 11 (12.50%) IBM Notes
3 6 (6.82%) Exchange Server 2010
4 4 (4.55%) Lotus Domino
5 2 (2.27%) Exchange Server 2007
6 1 (1.14%) Lync
6 1 (1.14%) SharePoint
6 1 (1.14%) Blackberry Enterprise Server
6 1 (1.14%) Exchange Server 2003
Applications
1 26 (29.55%) MS Office
2 14 (15.91%) MS Excel
3 1 (1.14%) Acrobat
3 1 (1.14%) Photoshop
Communications & Networking
1 14 (15.91%) TCP/IP
2 9 (10.23%) VoIP
3 7 (7.95%) WAN
4 6 (6.82%) DHCP
4 6 (6.82%) Firewall
5 5 (5.68%) LAN
5 5 (5.68%) DNS
6 4 (4.55%) VPN
6 4 (4.55%) ADSL
6 4 (4.55%) Wi-Fi
6 4 (4.55%) 3G
7 3 (3.41%) VLAN
8 2 (2.27%) Wireless
9 1 (1.14%) SAN
9 1 (1.14%) Internet
Database & Business Intelligence
1 7 (7.95%) SQL Server
2 3 (3.41%) SQL Server 2008
General
1 2 (2.27%) Back Office
1 2 (2.27%) Telecoms
1 2 (2.27%) Finance
Libraries, Frameworks & Software Standards
1 1 (1.14%) HTML
Miscellaneous
1 12 (13.64%) Blackberry
2 6 (6.82%) Analytical Skills
3 4 (4.55%) iPad
4 3 (3.41%) Client/Server
4 3 (3.41%) Video Conferencing
5 2 (2.27%) iPhone
5 2 (2.27%) Mainframe
5 2 (2.27%) Management Information System
6 1 (1.14%) Smartphone
6 1 (1.14%) PDA
6 1 (1.14%) GIS
6 1 (1.14%) EqualLogic
Operating Systems
1 60 (68.18%) Windows
2 36 (40.91%) Windows XP
3 32 (36.36%) Windows 7
4 13 (14.77%) Windows Server 2008
5 10 (11.36%) UNIX
6 9 (10.23%) HPUX
6 9 (10.23%) Linux
7 8 (9.09%) Red Hat Enterprise Linux
8 7 (7.95%) Windows 8
8 7 (7.95%) Windows Server 2003
9 6 (6.82%) Windows Vista
10 5 (5.68%) Windows 2000
11 3 (3.41%) Windows Server 2012
12 1 (1.14%) Windows 2000 Server
Processes & Methodologies
1 23 (26.14%) ITIL
2 4 (4.55%) Service Delivery
2 4 (4.55%) Change Management
3 3 (3.41%) Root Cause Analysis
4 2 (2.27%) Incident Management
4 2 (2.27%) Continuous Improvement
4 2 (2.27%) CRM
4 2 (2.27%) Configuration Management
4 2 (2.27%) Project Management
4 2 (2.27%) Service Management
5 1 (1.14%) ERP
5 1 (1.14%) Migration
5 1 (1.14%) Asset Management
5 1 (1.14%) Data Analysis
5 1 (1.14%) Problem Management
5 1 (1.14%) ITIL V3
5 1 (1.14%) Data Privacy
Programming Languages
1 4 (4.55%) SQL
2 1 (1.14%) Java
2 1 (1.14%) JavaScript
Qualifications
1 5 (5.68%) Microsoft Certification
2 3 (3.41%) SC Cleared
2 3 (3.41%) Security Cleared
3 1 (1.14%) DV Cleared
3 1 (1.14%) MCSE
3 1 (1.14%) CCNP
3 1 (1.14%) CCNA
3 1 (1.14%) Cisco Certification
Quality Assurance & Compliance
1 4 (4.55%) SLA
System Software
1 45 (51.14%) Active Directory
2 2 (2.27%) XenApp
2 2 (2.27%) vSphere
3 1 (1.14%) VMware ESXi
3 1 (1.14%) VMware ESX
3 1 (1.14%) Citrix Presentation Server
3 1 (1.14%) VMware Infrastructure
3 1 (1.14%) Hyper-V
Systems Management
1 10 (11.36%) SCCM
2 4 (4.55%) Backup Exec
3 1 (1.14%) Symantec Enterprise Vault
3 1 (1.14%) DameWare
3 1 (1.14%) NetBackup
Vendors
1 30 (34.09%) Microsoft
2 13 (14.77%) Citrix
2 13 (14.77%) Lotus
3 10 (11.36%) Cisco
3 10 (11.36%) HP
4 9 (10.23%) Red Hat
5 8 (9.09%) VMware
6 3 (3.41%) Dell
7 2 (2.27%) Sophos
7 2 (2.27%) Symantec
7 2 (2.27%) Remedy
8 1 (1.14%) McAfee
8 1 (1.14%) Apple
8 1 (1.14%) Veeam
8 1 (1.14%) Intel
8 1 (1.14%) Adobe
8 1 (1.14%) Avaya
8 1 (1.14%) Juniper
8 1 (1.14%) Nokia
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