The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 80 82 68
Rank change year-on-year
+2 -14
Contract jobs requiring a 2nd Line Support 41 27 43
As % of all contract IT jobs located in the West Midlands 1.59% 1.30% 1.90%
As % of the Job Titles category 1.74% 1.41% 2.03%
Number of daily rates quoted 13 5 25
Average daily rate
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£200 £130 £195
Average daily rate % change year-on-year
+53.84% -33.33%
90% offered a daily rate of more than £121 £121 £120
10% offered a daily rate of more than £268 £195 £225
UK excluding London average daily rate £163 £146 £170
% change year-on-year
+11.49% -14.26%
Number of hourly rates quoted 17 16 13
Average hourly rate £12.50 £13.99 £15.50
Average hourly rate % change year-on-year
-10.63% -9.75%
90% offered a hourly rate of more than £9.50 £10.50 £10.90
10% offered a hourly rate of more than £17.00 £16.25 £17.34
UK excluding London average hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2356 1909 2114
As % of all contract IT jobs located in the West Midlands 91.18% 91.73% 93.21%
Number of daily rates quoted 1193 991 1053
Average daily rate £338 £330 £325
Average daily rate % change year-on-year
+2.27% +1.53%
90% offered a daily rate of more than £200 £200 £200
10% offered a daily rate of more than £500 £475 £463
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 175 134 141
Average hourly rate £17.00 £15.00 £21.50
Average hourly rate % change year-on-year
+13.33% -30.23%
90% offered a hourly rate of more than £9.50 £9.71 £12.25
10% offered a hourly rate of more than £37.80 £35.60 £37.50
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Daily Rate Trend in the West Midlands

2nd Line Support
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 29 August 2014.

2nd Line Support Daily Rate Histogram in the West Midlands

2nd Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Hourly Rate Trend in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -3 11 £150 +15.38% 1
Coventry -4 7 £238 -
Warwickshire -5 6 £123 - 1
Staffordshire +4 5 - - 1
Shropshire -2 2 - - 1
Worcestershire - 1 £200 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 August 2014, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 50 (64.94%) Windows
2 37 (48.05%) Active Directory
3 31 (40.26%) Windows XP
4 29 (37.66%) Microsoft
5 28 (36.36%) Windows 7
6 26 (33.77%) ITIL
7 22 (28.57%) MS Office
8 17 (22.08%) Lotus
8 17 (22.08%) MS Excel
9 15 (19.48%) IBM Notes
10 14 (18.18%) MS Exchange
11 13 (16.88%) UNIX
12 12 (15.58%) HPUX
12 12 (15.58%) Linux
12 12 (15.58%) Red Hat
12 12 (15.58%) Citrix
13 11 (14.29%) Red Hat Enterprise Linux
14 9 (11.69%) Cisco
14 9 (11.69%) Blackberry
14 9 (11.69%) HP
15 8 (10.39%) TCP/IP
15 8 (10.39%) Windows Vista
15 8 (10.39%) Windows Server 2008
16 7 (9.09%) SCCM
16 7 (9.09%) WAN
17 5 (6.49%) iPad
17 5 (6.49%) Windows 8
17 5 (6.49%) VMware
17 5 (6.49%) Service Delivery
17 5 (6.49%) ADSL

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 August 2014, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (19.48%) IBM Notes
2 14 (18.18%) MS Exchange
3 4 (5.19%) Lotus Domino
4 3 (3.90%) Exchange Server 2010
5 1 (1.30%) SharePoint
5 1 (1.30%) Blackberry Enterprise Server
5 1 (1.30%) Exchange Server 2003
5 1 (1.30%) Exchange Server 2007
Applications
1 22 (28.57%) MS Office
2 17 (22.08%) MS Excel
Communications & Networking
1 8 (10.39%) TCP/IP
2 7 (9.09%) WAN
3 5 (6.49%) ADSL
4 4 (5.19%) 3G
4 4 (5.19%) Firewall
4 4 (5.19%) Wi-Fi
5 3 (3.90%) VLAN
5 3 (3.90%) DHCP
5 3 (3.90%) VoIP
6 2 (2.60%) LAN
7 1 (1.30%) DNS
7 1 (1.30%) SAN
General
1 3 (3.90%) Manufacturing
2 2 (2.60%) Back Office
3 1 (1.30%) Finance
Libraries, Frameworks & Software Standards
1 1 (1.30%) HTML
Miscellaneous
1 9 (11.69%) Blackberry
2 5 (6.49%) iPad
3 4 (5.19%) Mainframe
4 1 (1.30%) Handset
4 1 (1.30%) iPhone
4 1 (1.30%) EqualLogic
4 1 (1.30%) Client/Server
4 1 (1.30%) NHS
Operating Systems
1 50 (64.94%) Windows
2 31 (40.26%) Windows XP
3 28 (36.36%) Windows 7
4 13 (16.88%) UNIX
5 12 (15.58%) HPUX
5 12 (15.58%) Linux
6 11 (14.29%) Red Hat Enterprise Linux
7 8 (10.39%) Windows Server 2008
7 8 (10.39%) Windows Vista
8 5 (6.49%) Windows 8
9 4 (5.19%) Windows 2000
10 3 (3.90%) Windows Server 2003
10 3 (3.90%) Windows Server 2012
11 2 (2.60%) Android
12 1 (1.30%) Windows Mobile
12 1 (1.30%) Windows Phone
12 1 (1.30%) Apple iOS
Processes & Methodologies
1 26 (33.77%) ITIL
2 5 (6.49%) Service Delivery
3 3 (3.90%) Incident Management
4 2 (2.60%) Configuration Management
4 2 (2.60%) Project Management
4 2 (2.60%) Service Management
4 2 (2.60%) Change Management
5 1 (1.30%) Risk Management
5 1 (1.30%) Data Analysis
5 1 (1.30%) CRM
5 1 (1.30%) ERP
5 1 (1.30%) Six Sigma
5 1 (1.30%) Problem Management
5 1 (1.30%) ITIL V3
5 1 (1.30%) Network Monitoring
Programming Languages
1 1 (1.30%) Java
1 1 (1.30%) JavaScript
1 1 (1.30%) SQL
Qualifications
1 4 (5.19%) Microsoft Certification
2 2 (2.60%) SC Cleared
2 2 (2.60%) MCSE
2 2 (2.60%) Security Cleared
3 1 (1.30%) MCP
3 1 (1.30%) CCNP
3 1 (1.30%) CCNA
3 1 (1.30%) Cisco Certification
3 1 (1.30%) DV Cleared
3 1 (1.30%) Degree
Quality Assurance & Compliance
1 4 (5.19%) SLA
System Software
1 37 (48.05%) Active Directory
2 3 (3.90%) XenApp
3 2 (2.60%) vSphere
4 1 (1.30%) VMware ESXi
4 1 (1.30%) VMware ESX
4 1 (1.30%) VMware Infrastructure
Systems Management
1 7 (9.09%) SCCM
2 3 (3.90%) DameWare
3 2 (2.60%) Backup Exec
4 1 (1.30%) Norton AntiVirus
4 1 (1.30%) NetBackup
4 1 (1.30%) Symantec Enterprise Vault
Vendors
1 29 (37.66%) Microsoft
2 17 (22.08%) Lotus
3 12 (15.58%) Red Hat
3 12 (15.58%) Citrix
4 9 (11.69%) HP
4 9 (11.69%) Cisco
5 5 (6.49%) VMware
6 3 (3.90%) Symantec
6 3 (3.90%) Dell
7 1 (1.30%) Apple
7 1 (1.30%) Avaya
7 1 (1.30%) Juniper
7 1 (1.30%) Nokia
7 1 (1.30%) Remedy
7 1 (1.30%) Google
7 1 (1.30%) LANDesk
Shropshire
Senitor Associates
Rate: £16 - £24 per hour
Posted: 14 hours ago
Birmingham, West Midlands (County)
Mortimer Spinks
Rate: £90 - £110 per day
Posted: 3 days ago
Stratford-Upon-Avon, Warwickshire
Jumar
Rate: Up to £120 per day
Posted: 3 days ago
Hereford
Computer Futures
Rate: £100 - £200 per day + competitive
Posted: 23 days ago