West Midlands 2nd Line Support Contracts

This section looks at the demand for the 2nd Line Support role in IT contracts within the West Midlands region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 July 2008 with a comparison to the same period last year.

Second Line Support
Location Aberdeen Avon Bacup Banbury Barking Barnet Basildon Basingstoke Beckenham Bedford Bedfordshire Belfast Berkshire Bicester Birmingham Bognor Regis Bracknell Bradford Bridgend Bridgwater Bristol Buckinghamshire Burton-upon-Trent Camberley Cambridge Cambridgeshire Canary Wharf Canterbury Cardiff Chatham Chelmsford Cheshire Chester City of London Colchester Cornwall County Antrim Coventry Crawley Croydon Cumbria Darlington Derby Derbyshire Devon Docklands, London Dorset Dover Dudley Durham Ealing East Anglia East Midlands East of England East Sussex East Yorkshire Edinburgh Enfield England Epsom Essex Exeter Farnborough Feltham Glasgow Gloucester Gloucestershire Guildford Hampshire Hartlepool Heanor Herefordshire Hertfordshire High Wycombe Hounslow Hull Huntingdon Kegworth Kent Lancashire Leeds Leicestershire Lincoln Lincolnshire Liverpool London Luton Maidenhead Manchester Mansfield Marlow Merseyside Middlesex Midlands Milton Keynes Newcastle Newcastle Upon Tyne Newport Norfolk North Ayrshire North East North Wales North West North Yorkshire Northallerton Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Plymouth Portsmouth Reading Rugby Scotland Sheffield Shropshire Slough Somerset South East South Wales South West South Yorkshire Southampton Southwark Stafford Staffordshire Stevenage Stockton-on-Tees Stoke-on-Trent Suffolk Sunbury-on-Thames Surrey Sussex Swindon Teesside Telford Thames Valley Torpoint Tyne and Wear UK Uxbridge Wakefield Wales Walsall Warwick Warwickshire West Kilbride West Midlands West Sussex West Yorkshire Weybridge Wiltshire Windsor Wirral Wolverhampton Worcestershire York Yorkshire	3 months to 24 Jul 2008	Same period last year
Rank	78	92
Rank change on same period last year	+14
Matching contract IT job ads	46	36
As % of all UK contract IT job ads sampled	0.061 %	0.036 %
As % of the category below	1.554 %	1.142 %
Daily rates quoted	0	2
Average minimum daily rate	-	£140
Average daily rate	-	£143
% change on same period last year	-
Average maximum daily rate	-	£145
UK excluding London average daily rate	£166	£157
% change on same period last year	+5.89 %
Hourly rates quoted	18	18
Average minimum hourly rate	£13.41	£15.05
Average hourly rate	£14.08	£16.12
% change on same period last year	-12.65 %
Average maximum hourly rate	£14.74	£17.19
UK excluding London average hourly rate	£15.29	£16.04
% change on same period last year	-4.72 %
Job Titles West Midlands
Matching contract IT job ads	2961	3153
As % of all UK contract IT job ads sampled	3.941 %	3.196 %
Daily rates quoted	722	681
Average minimum daily rate	£325	£328
Average daily rate	£346	£345
% change on same period last year	+0.25 %
Average maximum daily rate	£367	£362
UK excluding London average daily rate	£357	£352
% change on same period last year	+1.32 %
Hourly rates quoted	272	429
Average minimum hourly rate	£19.61	£22.58
Average hourly rate	£21.13	£24.42
% change on same period last year	-13.46 %
Average maximum hourly rate	£22.66	£26.26
UK excluding London average hourly rate	£23.50	£25.85
% change on same period last year	-9.09 %
2nd Line Support England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

2nd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 2nd Line Support across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 24 July 2008.

2nd Line Support
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 24 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Staffordshire	+6	10	-	-
Birmingham	+1	10	-	-
Worcestershire	-	6	-	-
Warwickshire	+13	5	-	-
Coventry	-12	4	-	-
Walsall	+12	3	-	-
Wolverhampton	-8	2	-	-
Herefordshire	-	1	-	-
Shropshire	-9	1	-	-
Dudley	-	1	-	-

2nd Line Support England

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 July 2008, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 76 (69.09 %) Windows 2 54 (49.09 %) Microsoft 3 37 (33.64 %) Windows XP 4 32 (29.09 %) Active Directory 4 32 (29.09 %) MS Office 5 29 (26.36 %) MS Excel 6 22 (20.00 %) Windows 2000 7 19 (17.27 %) NHS 8 14 (12.73 %) MS Exchange 9 13 (11.82 %) Exchange Server 2003 10 11 (10.00 %) Citrix 11 8 (7.273 %) Windows Server 2003 11 8 (7.273 %) Windows NT 12 7 (6.364 %) Novell 13 5 (4.545 %) Lotus

13 5 (4.545 %) HP 13 5 (4.545 %) SQL Server 13 5 (4.545 %) Exchange Server 2000 14 4 (3.636 %) Manufacturing 14 4 (3.636 %) SAP 14 4 (3.636 %) Lotus Notes 14 4 (3.636 %) TCP/IP 14 4 (3.636 %) Cisco 15 3 (2.727 %) Remedy 15 3 (2.727 %) Systems Management Server (SMS) 15 3 (2.727 %) Dell 15 3 (2.727 %) SAP Implementation 16 2 (1.818 %) Citrix Presentation Server 16 2 (1.818 %) VMware 16 2 (1.818 %) Government

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 July 2008, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 14 (12.73 %) MS Exchange 2 13 (11.82 %) Exchange Server 2003 3 5 (4.545 %) Exchange Server 2000 4 4 (3.636 %) Lotus Notes 5 2 (1.818 %) GroupWise 6 1 (0.909 %) Exchange Server 2007 6 1 (0.909 %) IIS 6 1 (0.909 %) BizTalk Server	Applications 1 32 (29.09 %) MS Office 2 29 (26.36 %) MS Excel 3 1 (0.909 %) MS PowerPoint
Business Applications 1 1 (0.909 %) SAP FI 1 1 (0.909 %) SAP FI/CO 1 1 (0.909 %) SoftGrid 1 1 (0.909 %) SAP CO	Communications & Networking 1 4 (3.636 %) TCP/IP 2 2 (1.818 %) DNS 2 2 (1.818 %) LAN 2 2 (1.818 %) WAN 3 1 (0.909 %) SMTP 3 1 (0.909 %) Intranet
Database & Business Intelligence 1 5 (4.545 %) SQL Server	General 1 4 (3.636 %) Manufacturing 2 2 (1.818 %) Government 2 2 (1.818 %) Legal 3 1 (0.909 %) Back Office 3 1 (0.909 %) Telecoms 3 1 (0.909 %) Insurance 3 1 (0.909 %) Local Government 3 1 (0.909 %) FMCG
Miscellaneous 1 19 (17.27 %) NHS 2 1 (0.909 %) Thin Client 2 1 (0.909 %) Clustering 2 1 (0.909 %) PDA 2 1 (0.909 %) Fat Client	Operating Systems 1 76 (69.09 %) Windows 2 37 (33.64 %) Windows XP 3 22 (20.00 %) Windows 2000 4 8 (7.273 %) Windows NT 4 8 (7.273 %) Windows Server 2003 5 2 (1.818 %) NetWare 6 1 (0.909 %) UNIX 6 1 (0.909 %) Linux
Processes & Methodologies 1 3 (2.727 %) SAP Implementation 2 2 (1.818 %) ITIL 3 1 (0.909 %) CRM 3 1 (0.909 %) Time Management	Programming Languages 1 2 (1.818 %) VBScript 2 1 (0.909 %) VB 2 1 (0.909 %) C
Qualifications 1 2 (1.818 %) CCNA 1 2 (1.818 %) Cisco Certification 1 2 (1.818 %) Microsoft Certification 1 2 (1.818 %) MCP 2 1 (0.909 %) MCSE 2 1 (0.909 %) MCSA 2 1 (0.909 %) MCDST	Quality Assurance & Compliance 1 2 (1.818 %) SLA
System Software 1 32 (29.09 %) Active Directory 2 2 (1.818 %) Citrix Presentation Server 2 2 (1.818 %) VMware Infrastructure 3 1 (0.909 %) NDS	Systems Management 1 3 (2.727 %) Systems Management Server (SMS) 2 1 (0.909 %) DameWare 2 1 (0.909 %) WSUS 2 1 (0.909 %) HP Data Protector 2 1 (0.909 %) MOM
Vendors 1 54 (49.09 %) Microsoft 2 11 (10.00 %) Citrix 3 7 (6.364 %) Novell 4 5 (4.545 %) Lotus 4 5 (4.545 %) HP 5 4 (3.636 %) SAP 5 4 (3.636 %) Cisco 6 3 (2.727 %) Dell 6 3 (2.727 %) Remedy 7 2 (1.818 %) VMware 8 1 (0.909 %) Altiris 8 1 (0.909 %) IBM 8 1 (0.909 %) Red Hat 8 1 (0.909 %) JD Edwards 8 1 (0.909 %) Symantec