The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 73 82 70
Rank change year-on-year
+9 -12
Contract jobs requiring a 2nd Line Support 49 27 40
As % of all contract IT jobs located in the West Midlands 1.91% 1.28% 1.73%
As % of the Job Titles category 2.10% 1.38% 1.86%
Number of daily rates quoted 16 5 31
Average daily rate
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of your Daily Rate
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£165 £130 £200
Average daily rate % change year-on-year
+26.92% -35.00%
90% offered a daily rate of more than £123 £121 £117
10% offered a daily rate of more than £253 £195 £225
UK excluding London average daily rate £161 £150 £170
% change year-on-year
+7.50% -11.76%
Number of hourly rates quoted 21 17 6
Average hourly rate £14.00 £13.98 £15.25
Average hourly rate % change year-on-year
+0.17% -8.36%
90% offered a hourly rate of more than £9.96 £10.00 £12.75
10% offered a hourly rate of more than £17.50 £16.00 £16.75
UK excluding London average hourly rate £15.00 £15.00 £14.75
% change year-on-year
- +1.69%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2338 1955 2145
As % of all contract IT jobs located in the West Midlands 91.11% 92.43% 92.90%
Number of daily rates quoted 1180 1040 1068
Average daily rate £350 £338 £325
Average daily rate % change year-on-year
+3.70% +3.84%
90% offered a daily rate of more than £200 £210 £200
10% offered a daily rate of more than £495 £450 £450
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 156 146 151
Average hourly rate £17.00 £15.00 £24.00
Average hourly rate % change year-on-year
+13.33% -37.50%
90% offered a hourly rate of more than £9.50 £10.00 £11.75
10% offered a hourly rate of more than £34.13 £30.00 £37.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Daily Rate Trend in the West Midlands

2nd Line Support
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 23 September 2014.

2nd Line Support Daily Rate Histogram in the West Midlands

2nd Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Hourly Rate Trend in the West Midlands

2nd Line Support
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 23 September 2014.

2nd Line Support Hourly Rate Histogram in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +5 13 £145 - 4
Birmingham -5 9 £150 +15.38% 3
Staffordshire +3 6 £150 - 1
Coventry -3 6 £238 -
Shropshire - 5 £155 - 3
Dudley - 3 - -
Wolverhampton -4 1 - -
Worcestershire -7 1 £200 - 1
Walsall - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 September 2014, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 57 (67.86%) Windows
2 41 (48.81%) Active Directory
3 33 (39.29%) Windows XP
4 31 (36.90%) Microsoft
5 30 (35.71%) Windows 7
6 25 (29.76%) MS Office
7 24 (28.57%) ITIL
8 19 (22.62%) MS Exchange
9 17 (20.24%) Lotus
10 16 (19.05%) MS Excel
11 15 (17.86%) IBM Notes
12 14 (16.67%) Citrix
13 13 (15.48%) UNIX
14 12 (14.29%) HPUX
14 12 (14.29%) Linux
14 12 (14.29%) Red Hat
15 11 (13.10%) Red Hat Enterprise Linux
16 10 (11.90%) Windows Server 2008
16 10 (11.90%) HP
16 10 (11.90%) Blackberry
16 10 (11.90%) TCP/IP
16 10 (11.90%) Cisco
17 8 (9.52%) WAN
18 7 (8.33%) Windows Vista
18 7 (8.33%) SCCM
18 7 (8.33%) Firewall
19 6 (7.14%) VMware
19 6 (7.14%) VoIP
19 6 (7.14%) Windows 2000
19 6 (7.14%) Exchange Server 2010

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 23 September 2014, IT contractor jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (22.62%) MS Exchange
2 15 (17.86%) IBM Notes
3 6 (7.14%) Exchange Server 2010
4 4 (4.76%) Lotus Domino
5 1 (1.19%) SharePoint
5 1 (1.19%) Blackberry Enterprise Server
5 1 (1.19%) Exchange Server 2003
5 1 (1.19%) Exchange Server 2007
Applications
1 25 (29.76%) MS Office
2 16 (19.05%) MS Excel
3 1 (1.19%) Acrobat
3 1 (1.19%) Photoshop
Communications & Networking
1 10 (11.90%) TCP/IP
2 8 (9.52%) WAN
3 7 (8.33%) Firewall
4 6 (7.14%) VoIP
5 5 (5.95%) ADSL
5 5 (5.95%) LAN
6 4 (4.76%) DHCP
6 4 (4.76%) 3G
6 4 (4.76%) Wi-Fi
7 3 (3.57%) VLAN
7 3 (3.57%) VPN
8 2 (2.38%) DNS
8 2 (2.38%) Wireless
9 1 (1.19%) SAN
9 1 (1.19%) Internet
Database & Business Intelligence
1 3 (3.57%) SQL Server
2 1 (1.19%) SQL Server 2008
General
1 2 (2.38%) Back Office
1 2 (2.38%) Finance
2 1 (1.19%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.19%) HTML
Miscellaneous
1 10 (11.90%) Blackberry
2 5 (5.95%) iPad
2 5 (5.95%) Analytical Skills
3 4 (4.76%) Mainframe
4 3 (3.57%) Client/Server
5 2 (2.38%) Management Information System
5 2 (2.38%) iPhone
6 1 (1.19%) EqualLogic
6 1 (1.19%) Handset
6 1 (1.19%) Video Conferencing
6 1 (1.19%) GIS
Operating Systems
1 57 (67.86%) Windows
2 33 (39.29%) Windows XP
3 30 (35.71%) Windows 7
4 13 (15.48%) UNIX
5 12 (14.29%) HPUX
5 12 (14.29%) Linux
6 11 (13.10%) Red Hat Enterprise Linux
7 10 (11.90%) Windows Server 2008
8 7 (8.33%) Windows Vista
9 6 (7.14%) Windows 2000
9 6 (7.14%) Windows 8
10 5 (5.95%) Windows Server 2003
11 3 (3.57%) Windows Server 2012
12 2 (2.38%) Android
13 1 (1.19%) Windows Mobile
13 1 (1.19%) Windows Phone
13 1 (1.19%) Apple iOS
13 1 (1.19%) Windows 2000 Server
Processes & Methodologies
1 24 (28.57%) ITIL
2 5 (5.95%) Service Delivery
3 2 (2.38%) Change Management
3 2 (2.38%) CRM
3 2 (2.38%) ERP
3 2 (2.38%) Configuration Management
3 2 (2.38%) Project Management
3 2 (2.38%) Service Management
3 2 (2.38%) Incident Management
3 2 (2.38%) Root Cause Analysis
4 1 (1.19%) Data Privacy
4 1 (1.19%) Problem Management
4 1 (1.19%) ITIL V3
4 1 (1.19%) Asset Management
4 1 (1.19%) Data Analysis
Programming Languages
1 2 (2.38%) SQL
2 1 (1.19%) Java
2 1 (1.19%) JavaScript
Qualifications
1 3 (3.57%) Microsoft Certification
2 2 (2.38%) SC Cleared
2 2 (2.38%) Security Cleared
3 1 (1.19%) DV Cleared
3 1 (1.19%) MCSE
3 1 (1.19%) CCNP
3 1 (1.19%) CCNA
3 1 (1.19%) Cisco Certification
Quality Assurance & Compliance
1 4 (4.76%) SLA
System Software
1 41 (48.81%) Active Directory
2 3 (3.57%) XenApp
3 2 (2.38%) vSphere
4 1 (1.19%) VMware ESXi
4 1 (1.19%) VMware ESX
4 1 (1.19%) Citrix Presentation Server
4 1 (1.19%) VMware Infrastructure
Systems Management
1 7 (8.33%) SCCM
2 3 (3.57%) Backup Exec
3 2 (2.38%) DameWare
4 1 (1.19%) NetBackup
4 1 (1.19%) Symantec Enterprise Vault
Vendors
1 31 (36.90%) Microsoft
2 17 (20.24%) Lotus
3 14 (16.67%) Citrix
4 12 (14.29%) Red Hat
5 10 (11.90%) Cisco
5 10 (11.90%) HP
6 6 (7.14%) VMware
7 3 (3.57%) Dell
8 2 (2.38%) Sophos
8 2 (2.38%) Symantec
9 1 (1.19%) Remedy
9 1 (1.19%) McAfee
9 1 (1.19%) Apple
9 1 (1.19%) Veeam
9 1 (1.19%) Intel
9 1 (1.19%) Adobe
9 1 (1.19%) Avaya
9 1 (1.19%) Juniper
9 1 (1.19%) Nokia
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