The statistics below represent IT contracts advertised across the West Midlands region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 124 91 86
Rank change year-on-year
-33 -5
Contract jobs requiring a 2nd Line Support 19 30 36
As % of all contract IT jobs located in the West Midlands 0.61% 1.26% 1.53%
As % of the Job Titles category 0.64% 1.31% 1.63%
Number of daily rates quoted 6 7 9
Median daily rate £158 £150 £200
Median daily rate % change year-on-year
+5.35% -25.25%
90% offered a daily rate of more than £96 £115 £146
10% offered a daily rate of more than £180 £192 £245
UK excluding London median daily rate £150 £171 £160
% change year-on-year
-12.40% +7.03%
Number of hourly rates quoted 8 19 18
Median hourly rate £13.75 £15.50 £13.25
Median hourly rate % change year-on-year
-11.29% +16.98%
90% offered a hourly rate of more than £11.50 £13.90 £10.20
10% offered a hourly rate of more than £20.10 £18.00 £18.65
UK excluding London median hourly rate £15.00 £15.00 £14.00
% change year-on-year
- +7.14%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2983 2292 2209
As % of all contract IT jobs located in the West Midlands 95.15% 95.94% 93.76%
Number of daily rates quoted 1778 1367 1132
Median daily rate £400 £365 £338
Median daily rate % change year-on-year
+9.58% +8.14%
90% offered a daily rate of more than £250 £210 £200
10% offered a daily rate of more than £513 £500 £500
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 107 148 198
Median hourly rate £15.00 £16.60 £16.00
Median hourly rate % change year-on-year
-9.63% +3.75%
90% offered a hourly rate of more than £10.00 £11.00 £7.50
10% offered a hourly rate of more than £38.00 £35.00 £35.50
UK excluding London median hourly rate £16.50 £16.16 £16.20
% change year-on-year
+2.10% -0.24%

2nd Line Support
Jobs Demand Trend in the West Midlands

The demand trend of IT contracts across the West Midlands region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Daily Rate Trend in the West Midlands

2nd Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Hourly Rate Trend in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire -7 6 £108 - 1
Staffordshire -2 2 - - 2
Birmingham -17 2 £178 -9.55% 2
Worcestershire -2 1 £180 +56.52%
Herefordshire -5 1 - -
Coventry -17 1 - -
Solihull - 1 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 July 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring 2nd Line Support in the job title.

1 34 (73.91%) Windows
2 25 (54.35%) Microsoft
3 23 (50.00%) Active Directory
4 16 (34.78%) MS Office
5 13 (28.26%) Windows 7
5 13 (28.26%) ITIL
5 13 (28.26%) Citrix
6 11 (23.91%) Windows Server 2008
7 10 (21.74%) Cisco
8 9 (19.57%) Windows Server
9 8 (17.39%) Avaya
10 7 (15.22%) Windows Server 2012
11 6 (13.04%) Android
11 6 (13.04%) Windows 8
11 6 (13.04%) Service Management
11 6 (13.04%) Windows XP
11 6 (13.04%) LANDesk
12 5 (10.87%) IP Telephony
12 5 (10.87%) Smartphone
12 5 (10.87%) MS Exchange
12 5 (10.87%) Blackberry
12 5 (10.87%) Windows Server 2003
12 5 (10.87%) Driving Licence
13 4 (8.70%) Remedy
13 4 (8.70%) Lotus
13 4 (8.70%) Sophos
13 4 (8.70%) MS Excel
13 4 (8.70%) IBM Notes
13 4 (8.70%) HP
13 4 (8.70%) Dell

2nd Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.87%) MS Exchange
2 4 (8.70%) Exchange Server 2003
2 4 (8.70%) Exchange Server 2007
2 4 (8.70%) IBM Notes
3 3 (6.52%) IBM Domino
4 2 (4.35%) Skype for Business
Applications
1 16 (34.78%) MS Office
2 4 (8.70%) MS Excel
3 1 (2.17%) MS PowerPoint
3 1 (2.17%) MS Project
3 1 (2.17%) MS Visio
Business Applications
1 1 (2.17%) Dynamics AX
Cloud Services
1 2 (4.35%) Microsoft Azure
2 1 (2.17%) Office 365
Communications & Networking
1 5 (10.87%) IP Telephony
2 4 (8.70%) Cisco IOS
2 4 (8.70%) TCP/IP
2 4 (8.70%) VPN
3 2 (4.35%) DNS
3 2 (4.35%) Firewall
3 2 (4.35%) LAN
3 2 (4.35%) Unified Communications
3 2 (4.35%) WAN
4 1 (2.17%) Cisco IPT
4 1 (2.17%) DHCP
4 1 (2.17%) Junos
4 1 (2.17%) PABX
4 1 (2.17%) Remote Desktop
4 1 (2.17%) VoIP
4 1 (2.17%) Wireless
Database & Business Intelligence
1 1 (2.17%) SQL Server
General
1 3 (6.52%) German Language
2 2 (4.35%) Billing
2 2 (4.35%) Finance
3 1 (2.17%) Advertising
3 1 (2.17%) Back Office
3 1 (2.17%) Marketing
3 1 (2.17%) Retail
3 1 (2.17%) Telecoms
Miscellaneous
1 5 (10.87%) Blackberry
1 5 (10.87%) Driving Licence
1 5 (10.87%) Smartphone
2 2 (4.35%) Fat Client
2 2 (4.35%) PDA
2 2 (4.35%) Private Cloud
2 2 (4.35%) Thin Client
3 1 (2.17%) Analytical Skills
3 1 (2.17%) BYOD
3 1 (2.17%) CMDB
3 1 (2.17%) EPoS
3 1 (2.17%) Handset
3 1 (2.17%) Health Informatics
3 1 (2.17%) Informatics
3 1 (2.17%) IVR
3 1 (2.17%) Management Information System
3 1 (2.17%) Mobile App
3 1 (2.17%) RSA SecurID
3 1 (2.17%) Virtual Team
Operating Systems
1 34 (73.91%) Windows
2 13 (28.26%) Windows 7
3 11 (23.91%) Windows Server 2008
4 9 (19.57%) Windows Server
5 7 (15.22%) Windows Server 2012
6 6 (13.04%) Android
6 6 (13.04%) Windows 8
6 6 (13.04%) Windows XP
7 5 (10.87%) Windows Server 2003
8 2 (4.35%) Apple iOS
8 2 (4.35%) Windows 10
9 1 (2.17%) Mac OS X
Processes & Methodologies
1 13 (28.26%) ITIL
2 6 (13.04%) Service Management
3 3 (6.52%) Desktop Virtualisation
3 3 (6.52%) Incident Management
3 3 (6.52%) ITIL V3
4 2 (4.35%) Application Packaging
4 2 (4.35%) Migration
4 2 (4.35%) Problem Management
4 2 (4.35%) Software Deployment
5 1 (2.17%) Business Continuity
5 1 (2.17%) Business Continuity Planning
5 1 (2.17%) Coaching
5 1 (2.17%) Facilities Management
5 1 (2.17%) Patch Management
5 1 (2.17%) Resource Management
5 1 (2.17%) Service Desk Management
5 1 (2.17%) Software Audit
5 1 (2.17%) Ticket Management
5 1 (2.17%) Time Management
5 1 (2.17%) Virtual Team Management
Qualifications
1 3 (6.52%) Microsoft Certification
1 3 (6.52%) MOS
2 1 (2.17%) CCAA
2 1 (2.17%) CCENT
2 1 (2.17%) Citrix Certification
2 1 (2.17%) DBS Check
2 1 (2.17%) HNC
2 1 (2.17%) ITIL Certification
2 1 (2.17%) MCITP
2 1 (2.17%) MCP
2 1 (2.17%) MCSA
2 1 (2.17%) MCSE
2 1 (2.17%) SC Cleared
2 1 (2.17%) Security Cleared
Quality Assurance & Compliance
1 3 (6.52%) SLA
2 1 (2.17%) Sarbanes-Oxley
System Software
1 23 (50.00%) Active Directory
2 2 (4.35%) Virtual Desktop
3 1 (2.17%) KVM
3 1 (2.17%) VMware Infrastructure
Systems Management
1 2 (4.35%) SCCM
2 1 (2.17%) Backup Exec
2 1 (2.17%) Microsoft Intune
Vendors
1 25 (54.35%) Microsoft
2 13 (28.26%) Citrix
3 10 (21.74%) Cisco
4 8 (17.39%) Avaya
5 6 (13.04%) LANDesk
6 4 (8.70%) Dell
6 4 (8.70%) HP
6 4 (8.70%) Lotus
6 4 (8.70%) Remedy
6 4 (8.70%) Sophos
7 3 (6.52%) ServiceNow
7 3 (6.52%) Toshiba
7 3 (6.52%) VMware
8 2 (4.35%) Apple
8 2 (4.35%) Oracle
9 1 (2.17%) Google
9 1 (2.17%) Intel Security
9 1 (2.17%) MobileIron
9 1 (2.17%) Siemens
9 1 (2.17%) Symantec