The statistics below represent IT contracts advertised across the West Midlands region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 4 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 109 92 64
Rank change year-on-year
-17 -28
Contract jobs requiring a 2nd Line Support 23 32 60
As % of all contract IT jobs located in the West Midlands 0.84% 1.24% 2.50%
As % of the Job Titles category 0.89% 1.32% 2.68%
Number of daily rates quoted 7 18 10
Median daily rate £135 £145 £165
Median daily rate % change year-on-year
-6.89% -12.12%
90% offered a daily rate of more than £124 £104 £110
10% offered a daily rate of more than £166 £183 £245
UK excluding London median daily rate £160 £158 £170
% change year-on-year
+1.58% -7.35%
Number of hourly rates quoted 9 9 30
Median hourly rate £15.00 £10.73 £13.25
Median hourly rate % change year-on-year
+39.79% -19.01%
90% offered a hourly rate of more than £11.94 £10.12 £10.47
10% offered a hourly rate of more than £17.60 £16.28 £20.00
UK excluding London median hourly rate £15.00 £15.26 £14.50
% change year-on-year
-1.70% +5.24%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2584 2428 2237
As % of all contract IT jobs located in the West Midlands 94.48% 94.33% 93.32%
Number of daily rates quoted 1567 1344 1241
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £230 £200 £188
10% offered a daily rate of more than £545 £515 £475
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.76% +2.66%
Number of hourly rates quoted 104 120 187
Median hourly rate £16.00 £14.00 £15.61
Median hourly rate % change year-on-year
+14.28% -10.28%
90% offered a hourly rate of more than £11.50 £10.33 £10.50
10% offered a hourly rate of more than £36.00 £33.55 £30.00
UK excluding London median hourly rate £16.50 £17.00 £15.71
% change year-on-year
-2.94% +8.21%

2nd Line Support
Jobs Demand Trend in the West Midlands

The demand trend of IT contracts across the West Midlands region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Daily Rate Trend in the West Midlands

2nd Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Hourly Rate Trend in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -18 10 £150 +7.14% 1
Warwickshire +1 6 £135 -22.85%
West Bromwich -2 2 - -
Staffordshire -5 2 £190 - 1
Coventry -18 1 - -
Walsall - 1 - -
Herefordshire - 1 - - 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 4 December 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring 2nd Line Support in the job title.

1 31 (63.27%) Windows
2 22 (44.90%) Active Directory
3 15 (30.61%) Microsoft
4 13 (26.53%) ITIL
5 12 (24.49%) Windows Server
6 11 (22.45%) MS Office
6 11 (22.45%) Windows 7
7 9 (18.37%) SLA
7 9 (18.37%) Windows Server 2008
8 7 (14.29%) Windows XP
9 6 (12.24%) Office 365
9 6 (12.24%) Blackberry
9 6 (12.24%) SC Cleared
9 6 (12.24%) Security Cleared
9 6 (12.24%) Retail
10 5 (10.20%) VMware
10 5 (10.20%) Citrix
10 5 (10.20%) MS Exchange
10 5 (10.20%) Cisco
10 5 (10.20%) Windows 10
10 5 (10.20%) Windows Server 2012
11 4 (8.16%) MS Excel
11 4 (8.16%) Service Management
11 4 (8.16%) Android
11 4 (8.16%) LANDesk
12 3 (6.12%) Exchange Server 2007
12 3 (6.12%) Cisco IOS
12 3 (6.12%) SCCM
12 3 (6.12%) IP Telephony
12 3 (6.12%) MOS

2nd Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.20%) MS Exchange
2 3 (6.12%) Exchange Server 2003
2 3 (6.12%) Exchange Server 2007
3 2 (4.08%) Skype for Business
4 1 (2.04%) Blackberry Enterprise Server
4 1 (2.04%) CMS
4 1 (2.04%) Exchange Server 2010
Applications
1 11 (22.45%) MS Office
2 4 (8.16%) MS Excel
3 1 (2.04%) MS Visio
Business Applications
1 1 (2.04%) Dynamics AX
1 1 (2.04%) Dynamics CRM
Cloud Services
1 6 (12.24%) Office 365
2 1 (2.04%) Microsoft Azure
Communications & Networking
1 3 (6.12%) Cisco IOS
1 3 (6.12%) IP Telephony
2 1 (2.04%) Ethernet
2 1 (2.04%) Firewall
2 1 (2.04%) Internet
2 1 (2.04%) Network Security
2 1 (2.04%) Remote Desktop
2 1 (2.04%) Skype
2 1 (2.04%) TCP/IP
2 1 (2.04%) VPN
Database & Business Intelligence
1 1 (2.04%) BusinessObjects
1 1 (2.04%) BusinessObjects Business Intelligence
Development Applications
1 1 (2.04%) ClearCase
General
1 6 (12.24%) Retail
2 2 (4.08%) Back Office
2 2 (4.08%) Finance
3 1 (2.04%) Banking
3 1 (2.04%) Dutch Language
3 1 (2.04%) French Language
3 1 (2.04%) Private Banking
3 1 (2.04%) Retail Banking
3 1 (2.04%) Spanish Language
Miscellaneous
1 6 (12.24%) Blackberry
2 3 (6.12%) Analytical Skills
3 2 (4.08%) EPoS
3 2 (4.08%) Management Information System
3 2 (4.08%) Pocket PC
3 2 (4.08%) Smartphone
4 1 (2.04%) Digital Media
4 1 (2.04%) Driving Licence
4 1 (2.04%) Mainframe
4 1 (2.04%) NHS
Operating Systems
1 31 (63.27%) Windows
2 12 (24.49%) Windows Server
3 11 (22.45%) Windows 7
4 9 (18.37%) Windows Server 2008
5 7 (14.29%) Windows XP
6 5 (10.20%) Windows 10
6 5 (10.20%) Windows Server 2012
7 4 (8.16%) Android
8 3 (6.12%) Windows Server 2003
9 2 (4.08%) Linux
9 2 (4.08%) Unix
9 2 (4.08%) Windows 2000
9 2 (4.08%) Windows 8
10 1 (2.04%) AIX
10 1 (2.04%) Windows NT
Processes & Methodologies
1 13 (26.53%) ITIL
2 4 (8.16%) Service Management
3 3 (6.12%) Validation
4 2 (4.08%) Continuous Improvement
4 2 (4.08%) CRM
4 2 (4.08%) ERP
4 2 (4.08%) Incident Management
4 2 (4.08%) Knowledge Management
5 1 (2.04%) Agile Software Development
5 1 (2.04%) Asset Management
5 1 (2.04%) Coaching
5 1 (2.04%) Contract Management
5 1 (2.04%) Data Protection
5 1 (2.04%) Investment Management
5 1 (2.04%) Migration
5 1 (2.04%) Root Cause Analysis
5 1 (2.04%) Service Desk Management
5 1 (2.04%) Software Engineering
5 1 (2.04%) Wealth Management
5 1 (2.04%) Web Development
Programming Languages
1 1 (2.04%) Java
1 1 (2.04%) JavaScript
1 1 (2.04%) PHP
1 1 (2.04%) SQL
Qualifications
1 6 (12.24%) SC Cleared
1 6 (12.24%) Security Cleared
2 3 (6.12%) MOS
3 2 (4.08%) A+ Certification
3 2 (4.08%) CCNA
3 2 (4.08%) Cisco Certification
3 2 (4.08%) Microsoft Certification
4 1 (2.04%) ITIL Certification
4 1 (2.04%) MCSA
4 1 (2.04%) MCSE
Quality Assurance & Compliance
1 9 (18.37%) SLA
System Software
1 22 (44.90%) Active Directory
2 2 (4.08%) VMware Infrastructure
3 1 (2.04%) Citrix Presentation Server
3 1 (2.04%) KVM
3 1 (2.04%) XenApp
Systems Management
1 3 (6.12%) OpenView Configuration Management
1 3 (6.12%) SCCM
2 2 (4.08%) BladeLogic
3 1 (2.04%) Backup Exec
3 1 (2.04%) Microsoft Intune
Vendors
1 15 (30.61%) Microsoft
2 5 (10.20%) Cisco
2 5 (10.20%) Citrix
2 5 (10.20%) VMware
3 4 (8.16%) LANDesk
4 3 (6.12%) Avaya
4 3 (6.12%) Dell
4 3 (6.12%) HP
4 3 (6.12%) IBM
4 3 (6.12%) Toshiba
5 2 (4.08%) Apple
5 2 (4.08%) EMC
5 2 (4.08%) NetIQ
6 1 (2.04%) Google
6 1 (2.04%) ServiceNow