The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Staffordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Staffordshire region.

Location
3 months to
18 Jun 2013
Same period 2012 Same period 2011
Second Line Support
Rank 67 68 58
Rank change year-on-year
+1 -10
Permanent jobs requiring a 2nd Line Support 4 1 6
As % of all permanent IT jobs located in Staffordshire 0.626% 0.165% 1.047%
As % of the Job Titles category 0.642% 0.169% 1.109%
Number of salaries quoted 4 1 6
Average salary £23,250 £21,000 £21,250
Average salary % change year-on-year
+10.71% -1.17%
90% offered a salary of more than £20,275 £21,000 £20,000
10% offered a salary of more than £25,770 £21,000 £26,500
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
All Job Titles
Staffordshire
Permanent IT job ads with a match in the
Job Titles category
623 591 541
As % of all permanent IT jobs located in Staffordshire 97.50% 97.69% 94.42%
Number of salaries quoted 526 507 412
Average salary £37,500 £40,000 £37,500
Average salary % change year-on-year
-6.25% +6.66%
90% offered a salary of more than £22,500 £25,000 £25,000
10% offered a salary of more than £55,000 £60,000 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
West Midlands

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Staffordshire region as a proportion of the total demand within the Job Titles category.

Staffordshire 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Staffordshire region.

Staffordshire 2nd Line Support Salary Trend

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Staffordshire region over the 3 months to 18 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Cannock - 1 £26,850 -
2nd Line Support
West Midlands

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 18 June 2013, IT jobs across the Staffordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 12 (80.00%) Active Directory
2 11 (73.33%) Windows
3 10 (66.67%) MS Office
3 10 (66.67%) Citrix
4 9 (60.00%) Microsoft
5 8 (53.33%) Blackberry
6 7 (46.67%) ITIL
6 7 (46.67%) Windows Vista
7 6 (40.00%) iPad
7 6 (40.00%) ITIL Certification
8 3 (20.00%) LAN
8 3 (20.00%) WAN
8 3 (20.00%) DNS
9 2 (13.33%) VMware
9 2 (13.33%) Windows 7
9 2 (13.33%) Fat Client
9 2 (13.33%) TCP/IP
9 2 (13.33%) E-Commerce
9 2 (13.33%) Windows XP
9 2 (13.33%) Thin Client
9 2 (13.33%) Blackberry Enterprise Server
10 1 (6.667%) Configuration Management
10 1 (6.667%) SAN
10 1 (6.667%) Lotus
10 1 (6.667%) MPLS
10 1 (6.667%) Finance
10 1 (6.667%) Validation
10 1 (6.667%) MS Exchange
10 1 (6.667%) IBM Notes
10 1 (6.667%) LDAP

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 18 June 2013, IT jobs across the Staffordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (6.667%) Application Packaging
Application Platforms
1 2 (13.33%) Blackberry Enterprise Server
2 1 (6.667%) Exchange Server 2007
2 1 (6.667%) IBM Notes
2 1 (6.667%) MS Exchange
Applications
1 10 (66.67%) MS Office
Communications & Networking
1 3 (20.00%) LAN
1 3 (20.00%) WAN
1 3 (20.00%) DNS
2 2 (13.33%) TCP/IP
3 1 (6.667%) VPN
3 1 (6.667%) SAN
3 1 (6.667%) MPLS
3 1 (6.667%) DHCP
3 1 (6.667%) HTTP
3 1 (6.667%) VoIP
3 1 (6.667%) LDAP
Database & Business Intelligence
1 1 (6.667%) SQL Server
General
1 1 (6.667%) Finance
Miscellaneous
1 8 (53.33%) Blackberry
2 6 (40.00%) iPad
3 2 (13.33%) Thin Client
3 2 (13.33%) Fat Client
4 1 (6.667%) CMDB
Operating Systems
1 11 (73.33%) Windows
2 7 (46.67%) Windows Vista
3 2 (13.33%) Windows 7
3 2 (13.33%) Windows XP
Processes & Methodologies
1 7 (46.67%) ITIL
2 2 (13.33%) E-Commerce
3 1 (6.667%) Configuration Management
3 1 (6.667%) Validation
Qualifications
1 6 (40.00%) ITIL Certification
System Software
1 12 (80.00%) Active Directory
Vendors
1 10 (66.67%) Citrix
2 9 (60.00%) Microsoft
3 2 (13.33%) VMware
4 1 (6.667%) Lotus
4 1 (6.667%) Oracle
4 1 (6.667%) Cisco