The statistics below represent IT jobs advertised across the Staffordshire region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 January 2017 with a comparison to same period over 2 years.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
Second Line Support
West Midlands / Staffordshire
Rank 68 53 48
Rank change year-on-year
-15 -5
Permanent jobs requiring a 2nd Line Support 3 12 18
As % of all permanent IT jobs located in Staffordshire 0.56% 2.04% 3.14%
As % of the Job Titles category 0.57% 2.05% 3.19%
Number of salaries quoted 3 12 18
Median salary £22,500 £23,500 £22,500
Median salary % change year-on-year
-4.25% +4.44%
UK excluding London median salary £25,000 £25,125 £25,000
% change year-on-year
-0.49% +0.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Staffordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Staffordshire
Permanent IT job ads with a match in the
Job Titles category
527 586 565
As % of all permanent IT jobs located in Staffordshire 97.59% 99.49% 98.43%
Number of salaries quoted 437 523 489
Median salary £37,500 £36,000 £37,500
Median salary % change year-on-year
+4.16% -4.00%
90% offered a salary of more than £25,000 £22,500 £22,000
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in Staffordshire

The demand trend of job ads across the Staffordshire region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Staffordshire

2nd Line Support
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Staffordshire region.

2nd Line Support Salary Trend in Staffordshire

2nd Line Support
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Staffordshire region over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stoke-on-Trent -2 2 £21,250 -5.55%
2nd Line Support
West Midlands

2nd Line Support Skill Set
Top 30 Related IT Skills in Staffordshire

For the 6 months to 19 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Staffordshire region featuring 2nd Line Support in the job title.

1 17 (100.00%) Windows
2 15 (88.24%) Windows Server
3 14 (82.35%) Microsoft
4 12 (70.59%) Active Directory
5 8 (47.06%) MS Office
6 7 (41.18%) Citrix
7 6 (35.29%) MS Exchange
7 6 (35.29%) Windows Server 2008
8 5 (29.41%) VMware Infrastructure
8 5 (29.41%) Android
8 5 (29.41%) iPhone
8 5 (29.41%) VMware
8 5 (29.41%) DHCP
8 5 (29.41%) DNS
8 5 (29.41%) ITIL
8 5 (29.41%) Windows Phone
9 4 (23.53%) MS Excel
9 4 (23.53%) VPN
10 3 (17.65%) Windows Server 2012
10 3 (17.65%) Service Management
10 3 (17.65%) Firewall
10 3 (17.65%) TCP/IP
10 3 (17.65%) SQL
10 3 (17.65%) SQL Server
11 2 (11.76%) Windows XP
11 2 (11.76%) Linux
11 2 (11.76%) LAN
11 2 (11.76%) WAN
11 2 (11.76%) Wi-Fi
11 2 (11.76%) SAN

2nd Line Support Skill Set
Top Related IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (35.29%) MS Exchange
2 2 (11.76%) Exchange Server 2010
3 1 (5.88%) Exchange Server 2003
3 1 (5.88%) Exchange Server 2007
Applications
1 8 (47.06%) MS Office
2 4 (23.53%) MS Excel
Communications & Networking
1 5 (29.41%) DHCP
1 5 (29.41%) DNS
2 4 (23.53%) VPN
3 3 (17.65%) Firewall
3 3 (17.65%) TCP/IP
4 2 (11.76%) LAN
4 2 (11.76%) SAN
4 2 (11.76%) WAN
4 2 (11.76%) Wi-Fi
5 1 (5.88%) BGP
5 1 (5.88%) EIGRP
5 1 (5.88%) FTP
5 1 (5.88%) VLAN
Database & Business Intelligence
1 3 (17.65%) SQL Server
2 2 (11.76%) SQL Server 2000
2 2 (11.76%) SQL Server 2005
2 2 (11.76%) SQL Server 2008
General
1 1 (5.88%) Manufacturing
Miscellaneous
1 5 (29.41%) iPhone
2 2 (11.76%) EPoS
3 1 (5.88%) Blackberry
3 1 (5.88%) Driving Licence
3 1 (5.88%) Life Science
Operating Systems
1 17 (100.00%) Windows
2 15 (88.24%) Windows Server
3 6 (35.29%) Windows Server 2008
4 5 (29.41%) Android
4 5 (29.41%) Windows Phone
5 3 (17.65%) Windows Server 2012
6 2 (11.76%) Linux
6 2 (11.76%) Windows 7
6 2 (11.76%) Windows 8
6 2 (11.76%) Windows Server 2003
6 2 (11.76%) Windows XP
7 1 (5.88%) Windows 10
7 1 (5.88%) Windows 2000
7 1 (5.88%) Windows Vista
Processes & Methodologies
1 5 (29.41%) ITIL
2 3 (17.65%) Service Management
3 2 (11.76%) Server Virtualisation
4 1 (5.88%) Change Control
4 1 (5.88%) People Management
Programming Languages
1 3 (17.65%) SQL
Qualifications
1 1 (5.88%) Microsoft Certification
1 1 (5.88%) Security Cleared
Quality Assurance & Compliance
1 1 (5.88%) SLA
System Software
1 12 (70.59%) Active Directory
2 5 (29.41%) VMware Infrastructure
3 1 (5.88%) VMware ESX
3 1 (5.88%) VMware ESXi
Vendors
1 14 (82.35%) Microsoft
2 7 (41.18%) Citrix
3 5 (29.41%) VMware
4 1 (5.88%) Cisco