The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Staffordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 23 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Staffordshire region.

Location
3 months to
23 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 68 54 57
Rank change year-on-year
-14 +3
Permanent jobs requiring a 2nd Line Support 4 14 3
As % of all permanent IT jobs located in Staffordshire 0.66% 2.41% 0.54%
As % of the Job Titles category 0.67% 2.47% 0.56%
Number of salaries quoted 4 10 3
Average salary £22,250 £21,000 £20,000
Average salary % change year-on-year
+5.95% +5.00%
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
Staffordshire
Permanent IT job ads with a match in the
Job Titles category
597 566 533
As % of all permanent IT jobs located in Staffordshire 98.68% 97.42% 96.56%
Number of salaries quoted 477 479 445
Average salary £36,250 £35,000 £40,000
Average salary % change year-on-year
+3.57% -12.50%
90% offered a salary of more than £22,000 £16,000 £25,000
10% offered a salary of more than £57,500 £52,500 £51,000
UK excluding London average salary £40,000 £38,000 £38,000
% change year-on-year
+5.26% -
2nd Line Support
West Midlands

2nd Line Support
Jobs Demand Trend in Staffordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Staffordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Staffordshire

2nd Line Support
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Staffordshire region.

2nd Line Support Salary Trend in Staffordshire

2nd Line Support
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Staffordshire region over the 3 months to 23 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Stoke-on-Trent -8 4 £22,250 +19.46%
2nd Line Support
West Midlands

2nd Line Support
Top 30 Related IT Skills in Staffordshire

For the 6 months to 23 April 2014, IT jobs across the Staffordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 10 (100.00%) Windows
1 10 (100.00%) Active Directory
2 9 (90.00%) Citrix
3 7 (70.00%) MS Office
3 7 (70.00%) Blackberry
4 5 (50.00%) Blackberry Enterprise Server
4 5 (50.00%) MS Excel
5 4 (40.00%) E-Commerce
5 4 (40.00%) Windows XP
5 4 (40.00%) TCP/IP
6 3 (30.00%) Windows Server 2003
6 3 (30.00%) Windows 8
6 3 (30.00%) MS Exchange
6 3 (30.00%) LAN
6 3 (30.00%) WAN
6 3 (30.00%) DNS
6 3 (30.00%) Cisco
6 3 (30.00%) Microsoft
7 2 (20.00%) CCNA
7 2 (20.00%) Cisco Certification
7 2 (20.00%) Microsoft Certification
7 2 (20.00%) Terminal Server
7 2 (20.00%) DHCP
7 2 (20.00%) MCSE
7 2 (20.00%) MCTS
7 2 (20.00%) MCITP
7 2 (20.00%) Exchange Server 2003
7 2 (20.00%) Wireless
7 2 (20.00%) VPN
8 1 (10.00%) VMware

2nd Line Support
Top Related IT Skills in Staffordshire by Category

For the 6 months to 23 April 2014, IT jobs across the Staffordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (50.00%) Blackberry Enterprise Server
2 3 (30.00%) MS Exchange
3 2 (20.00%) Exchange Server 2003
Applications
1 7 (70.00%) MS Office
2 5 (50.00%) MS Excel
Communications & Networking
1 4 (40.00%) TCP/IP
2 3 (30.00%) LAN
2 3 (30.00%) WAN
2 3 (30.00%) DNS
3 2 (20.00%) Wireless
3 2 (20.00%) DHCP
3 2 (20.00%) VPN
Miscellaneous
1 7 (70.00%) Blackberry
Operating Systems
1 10 (100.00%) Windows
2 4 (40.00%) Windows XP
3 3 (30.00%) Windows Server 2003
3 3 (30.00%) Windows 8
4 1 (10.00%) Windows 2000
Processes & Methodologies
1 4 (40.00%) E-Commerce
Qualifications
1 2 (20.00%) MCSE
1 2 (20.00%) CCNA
1 2 (20.00%) Cisco Certification
1 2 (20.00%) Microsoft Certification
1 2 (20.00%) MCTS
1 2 (20.00%) MCITP
System Software
1 10 (100.00%) Active Directory
2 2 (20.00%) Terminal Server
Vendors
1 9 (90.00%) Citrix
2 3 (30.00%) Cisco
2 3 (30.00%) Microsoft
3 1 (10.00%) VMware