The statistics below represent IT jobs advertised across the Staffordshire region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 September 2016 with a comparison to same period over 2 years.

3 months to
24 Sep 2016
Same period 2015 Same period 2014
Second Line Support
Rank 55 65 68
Rank change year-on-year
+10 +3
Permanent jobs requiring a 2nd Line Support 14 6 16
As % of all permanent IT jobs located in Staffordshire 2.56% 1.01% 2.21%
As % of the Job Titles category 2.63% 1.02% 2.24%
Number of salaries quoted 13 5 16
Median salary £23,000 £24,000 £23,500
Median salary % change year-on-year
-4.16% +2.12%
90% offered a salary of more than £20,300 £23,700 £20,750
10% offered a salary of more than £28,400 £26,100 £28,750
UK excluding London median salary £26,000 £25,000 £25,000
% change year-on-year
+4.00% -
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Staffordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Staffordshire
Permanent IT job ads with a match in the
Job Titles category
533 591 715
As % of all permanent IT jobs located in Staffordshire 97.62% 99.16% 98.76%
Number of salaries quoted 474 513 572
Median salary £37,500 £32,500 £35,000
Median salary % change year-on-year
+15.38% -7.14%
90% offered a salary of more than £21,500 £24,000 £23,500
10% offered a salary of more than £50,000 £55,000 £50,000
UK excluding London median salary £42,250 £40,000 £40,000
% change year-on-year
+5.62% -

2nd Line Support
Jobs Demand Trend in Staffordshire

The demand trend of job ads across the Staffordshire region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Staffordshire

2nd Line Support
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Staffordshire region.

2nd Line Support Salary Trend in Staffordshire

2nd Line Support
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Staffordshire region over the 3 months to 24 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stoke-on-Trent +1 8 £23,000 -2.12%
Tamworth +6 3 £29,250 -
Burton-upon-Trent -6 1 £21,500 -10.41%
Lichfield - 1 £20,000 -
Uttoxeter - 1 £24,000 -
2nd Line Support
West Midlands

2nd Line Support Skill Set
Top 30 Related IT Skills in Staffordshire

For the 6 months to 24 September 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Staffordshire region featuring 2nd Line Support in the job title.

1 18 (94.74%) Windows
2 15 (78.95%) Microsoft
3 13 (68.42%) Active Directory
3 13 (68.42%) Windows Server
4 11 (57.89%) MS Office
5 7 (36.84%) MS Exchange
6 6 (31.58%) Service Management
6 6 (31.58%) VMware
6 6 (31.58%) VMware Infrastructure
6 6 (31.58%) Citrix
7 5 (26.32%) MS Excel
7 5 (26.32%) Windows Server 2008
8 4 (21.05%) Android
8 4 (21.05%) iPhone
8 4 (21.05%) DHCP
8 4 (21.05%) ITIL
8 4 (21.05%) TCP/IP
8 4 (21.05%) VPN
8 4 (21.05%) DNS
8 4 (21.05%) Microsoft Certification
8 4 (21.05%) Windows 8
8 4 (21.05%) Windows Phone
9 3 (15.79%) Windows 7
9 3 (15.79%) Driving Licence
9 3 (15.79%) SAN
9 3 (15.79%) SQL
9 3 (15.79%) LAN
9 3 (15.79%) WAN
10 2 (10.53%) Windows XP
10 2 (10.53%) SQL Server

2nd Line Support Skill Set
Top Related IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (36.84%) MS Exchange
2 2 (10.53%) Exchange Server 2010
3 1 (5.26%) WordPress
Applications
1 11 (57.89%) MS Office
2 5 (26.32%) MS Excel
Cloud Services
1 1 (5.26%) Office 365
Communications & Networking
1 4 (21.05%) DHCP
1 4 (21.05%) DNS
1 4 (21.05%) TCP/IP
1 4 (21.05%) VPN
2 3 (15.79%) LAN
2 3 (15.79%) SAN
2 3 (15.79%) WAN
3 1 (5.26%) Firewall
3 1 (5.26%) HTTP
Database & Business Intelligence
1 2 (10.53%) SQL Server
2 1 (5.26%) MySQL
2 1 (5.26%) SQL Server 2000
2 1 (5.26%) SQL Server 2005
2 1 (5.26%) SQL Server 2008
General
1 2 (10.53%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (5.26%) CSS
1 1 (5.26%) HTML
Miscellaneous
1 4 (21.05%) iPhone
2 3 (15.79%) Driving Licence
3 2 (10.53%) Blackberry
3 2 (10.53%) EPoS
3 2 (10.53%) Life Science
Operating Systems
1 18 (94.74%) Windows
2 13 (68.42%) Windows Server
3 5 (26.32%) Windows Server 2008
4 4 (21.05%) Android
4 4 (21.05%) Windows 8
4 4 (21.05%) Windows Phone
5 3 (15.79%) Windows 7
6 2 (10.53%) Windows Server 2012
6 2 (10.53%) Windows XP
7 1 (5.26%) Linux
7 1 (5.26%) Windows 10
Processes & Methodologies
1 6 (31.58%) Service Management
2 4 (21.05%) ITIL
3 2 (10.53%) Change Control
3 2 (10.53%) Server Virtualisation
4 1 (5.26%) People Management
4 1 (5.26%) Project Management
Programming Languages
1 3 (15.79%) SQL
2 1 (5.26%) JavaScript
2 1 (5.26%) PHP
Qualifications
1 4 (21.05%) Microsoft Certification
2 2 (10.53%) MCSA
2 2 (10.53%) Security Cleared
3 1 (5.26%) CCNA
3 1 (5.26%) Cisco Certification
3 1 (5.26%) Degree
3 1 (5.26%) MCSE
Quality Assurance & Compliance
1 2 (10.53%) SLA
System Software
1 13 (68.42%) Active Directory
2 6 (31.58%) VMware Infrastructure
Vendors
1 15 (78.95%) Microsoft
2 6 (31.58%) Citrix
2 6 (31.58%) VMware
3 1 (5.26%) Oracle