The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Staffordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 20 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Nov 2014
Same period 2013 Same period 2012
Second Line Support
Rank 63 55 61
Rank change year-on-year
-8 +6
Permanent jobs requiring a 2nd Line Support 7 14 4
As % of all permanent IT jobs located in Staffordshire 1.04% 2.17% 0.82%
As % of the Job Titles category 1.09% 2.23% 0.84%
Number of salaries quoted 7 14 4
Average salary £25,500 £21,000 £20,000
Average salary % change year-on-year
+21.42% +5.00%
90% offered a salary of more than £20,200 £21,000 £19,300
10% offered a salary of more than £28,500 £22,000 £20,700
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Staffordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Staffordshire
Permanent IT job ads with a match in the
Job Titles category
644 629 479
As % of all permanent IT jobs located in Staffordshire 95.55% 97.67% 97.96%
Number of salaries quoted 538 529 395
Average salary £35,000 £32,500 £35,000
Average salary % change year-on-year
+7.69% -7.14%
90% offered a salary of more than £21,000 £20,000 £16,000
10% offered a salary of more than £55,000 £50,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Staffordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Staffordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Staffordshire

2nd Line Support
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Staffordshire region.

2nd Line Support Salary Trend in Staffordshire

2nd Line Support
Salary Histogram in Staffordshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Staffordshire region over the 3 months to 20 November 2014.

2nd Line Support Salary Histogram in Staffordshire

2nd Line Support
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Staffordshire region over the 3 months to 20 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tamworth -13 3 £25,500 +21.42%
Stoke-on-Trent +11 1 £19,000 -13.63% 2
Lichfield - 1 £21,000 -
Stafford - 1 £30,000 -
2nd Line Support
West Midlands

2nd Line Support
Top 30 Related IT Skills in Staffordshire

For the 6 months to 20 November 2014, IT jobs across the Staffordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 12 (80.00%) Windows
2 7 (46.67%) Windows 7
3 5 (33.33%) Windows Server 2003
3 5 (33.33%) Active Directory
3 5 (33.33%) Windows Server 2008
4 4 (26.67%) Microsoft
4 4 (26.67%) MS Excel
4 4 (26.67%) LAN
4 4 (26.67%) WAN
5 3 (20.00%) Client/Server
5 3 (20.00%) Windows XP
5 3 (20.00%) Citrix
5 3 (20.00%) Blackberry
5 3 (20.00%) Windows 8
6 2 (13.33%) WSUS
6 2 (13.33%) LANDesk
6 2 (13.33%) Blackberry Enterprise Server
6 2 (13.33%) Apple
6 2 (13.33%) TCP/IP
6 2 (13.33%) MS Office
6 2 (13.33%) SQL
7 1 (6.67%) VB
7 1 (6.67%) .NET
7 1 (6.67%) SQL Server
7 1 (6.67%) IIS
7 1 (6.67%) ITIL
7 1 (6.67%) E-Commerce
7 1 (6.67%) DNS
7 1 (6.67%) SLA
7 1 (6.67%) MS Exchange

2nd Line Support
Top Related IT Skills in Staffordshire by Category

For the 6 months to 20 November 2014, IT jobs across the Staffordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (13.33%) Blackberry Enterprise Server
2 1 (6.67%) Lync
2 1 (6.67%) IIS
2 1 (6.67%) MS Exchange
Applications
1 4 (26.67%) MS Excel
2 2 (13.33%) MS Office
Communications & Networking
1 4 (26.67%) LAN
1 4 (26.67%) WAN
2 2 (13.33%) TCP/IP
3 1 (6.67%) DNS
Database & Business Intelligence
1 1 (6.67%) SQL Server
General
1 1 (6.67%) Automotive
Libraries, Frameworks & Software Standards
1 1 (6.67%) .NET
Miscellaneous
1 3 (20.00%) Client/Server
1 3 (20.00%) Blackberry
2 1 (6.67%) Management Information System
Operating Systems
1 12 (80.00%) Windows
2 7 (46.67%) Windows 7
3 5 (33.33%) Windows Server 2003
3 5 (33.33%) Windows Server 2008
4 3 (20.00%) Windows XP
4 3 (20.00%) Windows 8
5 1 (6.67%) Apple iOS
Processes & Methodologies
1 1 (6.67%) ITIL
1 1 (6.67%) E-Commerce
1 1 (6.67%) ERP
1 1 (6.67%) Service Management
1 1 (6.67%) Disaster Recovery
1 1 (6.67%) Data Analysis
1 1 (6.67%) System Testing
1 1 (6.67%) Time Management
Programming Languages
1 2 (13.33%) SQL
2 1 (6.67%) VB
2 1 (6.67%) C#
Quality Assurance & Compliance
1 1 (6.67%) SLA
System Software
1 5 (33.33%) Active Directory
2 1 (6.67%) VMware Infrastructure
2 1 (6.67%) XenApp
2 1 (6.67%) XenDesktop
Systems Management
1 2 (13.33%) WSUS
Vendors
1 4 (26.67%) Microsoft
2 3 (20.00%) Citrix
3 2 (13.33%) Apple
3 2 (13.33%) LANDesk
4 1 (6.67%) VMware
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £19.5k - 25k per year + Bonus
Posted: 3 days ago
Stoke on Trent
Hays IT - Uk Posting account
Salary: £18000.00 - £20000.00 per annum + excellent benefits
Posted: 13 days ago