The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Staffordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 52 60 64
Rank change year-on-year
+8 +4
Permanent jobs requiring a 2nd Line Support 14 6 4
As % of all permanent IT jobs located in Staffordshire 2.55% 1.03% 0.79%
As % of the Job Titles category 2.68% 1.06% 0.82%
Number of salaries quoted 14 6 0
Average salary £24,500 £22,000 -
Average salary % change year-on-year
+11.36% -
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Staffordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Staffordshire
Permanent IT job ads with a match in the
Job Titles category
523 567 486
As % of all permanent IT jobs located in Staffordshire 95.26% 97.59% 96.24%
Number of salaries quoted 461 492 415
Average salary £37,500 £35,000 £32,500
Average salary % change year-on-year
+7.14% +7.69%
90% offered a salary of more than £22,000 £21,000 £16,000
10% offered a salary of more than £50,000 £50,150 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Staffordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Staffordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Staffordshire

2nd Line Support
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Staffordshire region.

2nd Line Support Salary Trend in Staffordshire

2nd Line Support
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Staffordshire region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stoke-on-Trent +2 5 £22,000 -
Burton-upon-Trent - 5 £25,000 -
Tamworth -6 1 £27,500 +37.50%
Lichfield - 1 £19,500 -
2nd Line Support
West Midlands

2nd Line Support
Top 30 Related IT Skills in Staffordshire

For the 6 months to 26 January 2015, IT jobs across the Staffordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 19 (90.48%) Windows
2 13 (61.90%) Active Directory
3 9 (42.86%) Microsoft
3 9 (42.86%) MS Excel
4 6 (28.57%) MS Office
4 6 (28.57%) Windows XP
4 6 (28.57%) LAN
4 6 (28.57%) WAN
4 6 (28.57%) Windows 7
4 6 (28.57%) Windows 8
5 4 (19.05%) Firewall
5 4 (19.05%) Windows Server 2008
5 4 (19.05%) TCP/IP
5 4 (19.05%) MS Exchange
5 4 (19.05%) SQL Server
5 4 (19.05%) Apple
5 4 (19.05%) Windows Server 2003
5 4 (19.05%) Blackberry
5 4 (19.05%) Citrix
6 3 (14.29%) Hyper-V
6 3 (14.29%) Apple iOS
6 3 (14.29%) DNS
6 3 (14.29%) ERP
6 3 (14.29%) Avaya
6 3 (14.29%) Blackberry Enterprise Server
6 3 (14.29%) Management Information System
6 3 (14.29%) VMware
7 2 (9.52%) Disaster Recovery
7 2 (9.52%) WSUS
7 2 (9.52%) LANDesk

2nd Line Support
Top Related IT Skills in Staffordshire by Category

For the 6 months to 26 January 2015, IT jobs across the Staffordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (19.05%) MS Exchange
2 3 (14.29%) Blackberry Enterprise Server
3 1 (4.76%) SharePoint
Applications
1 9 (42.86%) MS Excel
2 6 (28.57%) MS Office
3 1 (4.76%) MS PowerPoint
Cloud Services
1 1 (4.76%) Office 365
Communications & Networking
1 6 (28.57%) LAN
1 6 (28.57%) WAN
2 4 (19.05%) TCP/IP
2 4 (19.05%) Firewall
3 3 (14.29%) DNS
4 2 (9.52%) VPN
5 1 (4.76%) Ethernet
5 1 (4.76%) IPv4
5 1 (4.76%) Wireless
Database & Business Intelligence
1 4 (19.05%) SQL Server
2 1 (4.76%) SQL Server 2008
Miscellaneous
1 4 (19.05%) Blackberry
2 3 (14.29%) Management Information System
3 1 (4.76%) Statistics
3 1 (4.76%) Client/Server
Operating Systems
1 19 (90.48%) Windows
2 6 (28.57%) Windows XP
2 6 (28.57%) Windows 7
2 6 (28.57%) Windows 8
3 4 (19.05%) Windows Server 2008
3 4 (19.05%) Windows Server 2003
4 3 (14.29%) Apple iOS
5 1 (4.76%) UNIX
5 1 (4.76%) Windows Vista
Processes & Methodologies
1 3 (14.29%) ERP
2 2 (9.52%) Disaster Recovery
2 2 (9.52%) ITIL
3 1 (4.76%) Data Analysis
3 1 (4.76%) Incident Management
3 1 (4.76%) Problem Management
3 1 (4.76%) System Testing
3 1 (4.76%) Time Management
3 1 (4.76%) Software Licensing
3 1 (4.76%) Configuration Management
3 1 (4.76%) Service Management
3 1 (4.76%) Change Management
Programming Languages
1 1 (4.76%) SQL
Qualifications
1 2 (9.52%) Microsoft Certification
2 1 (4.76%) ITIL Certification
2 1 (4.76%) MCP
Quality Assurance & Compliance
1 1 (4.76%) SLA
System Software
1 13 (61.90%) Active Directory
2 3 (14.29%) Hyper-V
3 1 (4.76%) VMware Infrastructure
Systems Management
1 2 (9.52%) WSUS
Vendors
1 9 (42.86%) Microsoft
2 4 (19.05%) Citrix
2 4 (19.05%) Apple
3 3 (14.29%) Avaya
3 3 (14.29%) VMware
4 2 (9.52%) LANDesk
4 2 (9.52%) Cisco
4 2 (9.52%) McAfee