The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the Surrey region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 80 77 74
Rank change year-on-year
-3 -3
Contract jobs requiring a 1st Line Support 11 6 11
As % of all contract IT jobs located in Surrey 0.80% 0.46% 0.85%
As % of the Job Titles category 0.87% 0.50% 0.94%
Number of daily rates quoted 7 4 6
Average daily rate
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of your Daily Rate
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£140 £150 £112
Average daily rate % change year-on-year
-6.66% +33.92%
90% offered a daily rate of more than £130 £136 £108
10% offered a daily rate of more than £168 £150 £115
UK excluding London average daily rate £113 £83 £110
% change year-on-year
+36.36% -25.00%
Number of hourly rates quoted 2 0 4
Average hourly rate £14.25 - £12.50
90% offered a hourly rate of more than £13.65 - £11.80
10% offered a hourly rate of more than £14.85 - £14.95
UK excluding London average hourly rate £11.50 £11.50 £11.50
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Surrey
Contract IT job ads with a match in the
Job Titles category
1267 1204 1172
As % of all contract IT jobs located in Surrey 91.94% 93.19% 90.71%
Number of daily rates quoted 713 746 574
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £200 £225 £225
10% offered a daily rate of more than £513 £500 £495
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 63 51 100
Average hourly rate £30.00 £18.00 £23.88
Average hourly rate % change year-on-year
+66.66% -24.60%
90% offered a hourly rate of more than £13.50 £10.75 £12.50
10% offered a hourly rate of more than £47.50 £42.75 £45.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

1st Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Surrey

1st Line Support
Daily Rate Trend in Surrey

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Surrey region.

1st Line Support Daily Rate Trend in Surrey

1st Line Support
Hourly Rate Trend in Surrey

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Surrey region.

1st Line Support Hourly Rate Trend in Surrey

1st Line Support
Contract Job Locations in Surrey

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the Surrey region over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Woking - 4 £135 -
Guildford - 3 - -
Leatherhead -5 2 £148 +13.46%
Redhill - - - - 1
Shepperton - - - -
Staines - - - -
Sunbury-on-Thames - - - -
Weybridge - - - -
Camberley - - - -
Dorking - - - - 1
Epsom - - - -
Godalming - - - -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 2 October 2014, IT contractor jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 14 (77.78%) Windows
2 12 (66.67%) Microsoft
3 8 (44.44%) Active Directory
3 8 (44.44%) Windows 7
4 7 (38.89%) MS Office
4 7 (38.89%) MS Excel
5 6 (33.33%) Incident Management
6 5 (27.78%) Windows XP
6 5 (27.78%) ITIL
6 5 (27.78%) Service Management
7 3 (16.67%) Blackberry
7 3 (16.67%) MS Exchange
7 3 (16.67%) Citrix
7 3 (16.67%) Analytical Skills
8 2 (11.11%) ITIL Certification
8 2 (11.11%) Lotus
8 2 (11.11%) Apple
8 2 (11.11%) TCP/IP
8 2 (11.11%) IBM Notes
8 2 (11.11%) Configuration Management
8 2 (11.11%) Project Management
8 2 (11.11%) Terminal Services
8 2 (11.11%) Internet
8 2 (11.11%) Change Management
8 2 (11.11%) ITSM
8 2 (11.11%) Migration
9 1 (5.56%) Apple iOS
9 1 (5.56%) Office 365
9 1 (5.56%) Windows 8
9 1 (5.56%) Kalman Filter

1st Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 2 October 2014, IT contractor jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (16.67%) MS Exchange
2 2 (11.11%) IBM Notes
Applications
1 7 (38.89%) MS Office
1 7 (38.89%) MS Excel
2 1 (5.56%) Spreadsheet
Cloud Services
1 1 (5.56%) Office 365
Communications & Networking
1 2 (11.11%) TCP/IP
1 2 (11.11%) Internet
2 1 (5.56%) Firewall
2 1 (5.56%) VPN
2 1 (5.56%) SAN
General
1 1 (5.56%) Dutch Language
Miscellaneous
1 3 (16.67%) Blackberry
1 3 (16.67%) Analytical Skills
2 1 (5.56%) Fat Client
2 1 (5.56%) Thin Client
Operating Systems
1 14 (77.78%) Windows
2 8 (44.44%) Windows 7
3 5 (27.78%) Windows XP
4 1 (5.56%) Apple iOS
4 1 (5.56%) Windows 8
Processes & Methodologies
1 6 (33.33%) Incident Management
2 5 (27.78%) ITIL
2 5 (27.78%) Service Management
3 2 (11.11%) Configuration Management
3 2 (11.11%) Project Management
3 2 (11.11%) Change Management
3 2 (11.11%) ITSM
3 2 (11.11%) Migration
4 1 (5.56%) Kalman Filter
Qualifications
1 2 (11.11%) ITIL Certification
2 1 (5.56%) Degree
2 1 (5.56%) Cisco Certification
2 1 (5.56%) CCNA
System Software
1 8 (44.44%) Active Directory
2 2 (11.11%) Terminal Services
3 1 (5.56%) XenApp
3 1 (5.56%) VMware Infrastructure
Systems Management
1 1 (5.56%) Backup Exec
1 1 (5.56%) ZENworks
1 1 (5.56%) Norton AntiVirus
Vendors
1 12 (66.67%) Microsoft
2 3 (16.67%) Citrix
3 2 (11.11%) Lotus
3 2 (11.11%) Apple
4 1 (5.56%) Veeam
4 1 (5.56%) VMware
4 1 (5.56%) Symantec
4 1 (5.56%) Cisco
4 1 (5.56%) Novell