The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Surrey region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
First Line Support
Rank 156 167 207
Rank change year-on-year
+11 +40
Permanent jobs requiring a 1st Line Support 65 52 29
As % of all permanent IT jobs located in Surrey 1.22% 0.97% 0.48%
As % of the Job Titles category 1.28% 1.01% 0.50%
Number of salaries quoted 57 50 28
Average salary £21,500 £21,250 £22,000
Average salary % change year-on-year
+1.17% -3.40%
90% offered a salary of more than £18,600 £16,750 £17,000
10% offered a salary of more than £25,000 £23,000 £25,300
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
5084 5125 5812
As % of all permanent IT jobs located in Surrey 95.06% 95.87% 95.39%
Number of salaries quoted 4141 4059 5094
Average salary £45,000 £41,000 £44,500
Average salary % change year-on-year
+9.75% -7.86%
90% offered a salary of more than £25,000 £25,000 £27,500
10% offered a salary of more than £60,000 £65,000 £60,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
1st Line Support
South East

1st Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Surrey

1st Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Surrey region.

1st Line Support Salary Trend in Surrey

1st Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Surrey region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Woking -13 10 £21,000 +2.43% 1
Guildford -3 8 £18,000 +5.88%
Weybridge -4 7 £21,000 -9.67% 1
Dorking +9 5 £19,500 -10.34% 2
Godalming 0 4 £20,500 +7.89%
Epsom - 4 £21,500 -
Redhill +2 3 £23,500 +2.17%
Farnham - 1 £16,500 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 16 April 2014, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 83 (71.55%) Active Directory
2 67 (57.76%) Windows
3 50 (43.10%) MS Office
4 39 (33.62%) ITIL
5 38 (32.76%) Microsoft
6 31 (26.72%) Windows 7
7 28 (24.14%) MS Excel
8 26 (22.41%) Citrix
8 26 (22.41%) SLA
9 23 (19.83%) MS Exchange
10 21 (18.10%) Incident Management
11 19 (16.38%) Windows XP
12 16 (13.79%) Blackberry
12 16 (13.79%) Security Cleared
13 13 (11.21%) Remedy
14 12 (10.34%) VMware
15 11 (9.48%) Exchange Server 2007
16 10 (8.62%) SCCM
16 10 (8.62%) Finance
16 10 (8.62%) Microsoft Certification
17 9 (7.76%) MCSE
17 9 (7.76%) Legal
17 9 (7.76%) Windows Server 2008
18 8 (6.90%) VMware Infrastructure
18 8 (6.90%) SharePoint
18 8 (6.90%) TCP/IP
19 7 (6.03%) Workflow
20 6 (5.17%) Workflow Management
20 6 (5.17%) SharePoint 2010
20 6 (5.17%) Exchange Server 2010

1st Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 16 April 2014, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (19.83%) MS Exchange
2 11 (9.48%) Exchange Server 2007
3 8 (6.90%) SharePoint
4 6 (5.17%) SharePoint 2010
4 6 (5.17%) Exchange Server 2010
5 5 (4.31%) Blackberry Enterprise Server
6 4 (3.45%) IBM Notes
7 1 (0.86%) Lotus Domino
7 1 (0.86%) Exchange Server 2003
Applications
1 50 (43.10%) MS Office
2 28 (24.14%) MS Excel
3 1 (0.86%) MS PowerPoint
Communications & Networking
1 8 (6.90%) TCP/IP
2 5 (4.31%) VPN
3 4 (3.45%) VoIP
4 3 (2.59%) Internet
5 2 (1.72%) Firewall
6 1 (0.86%) SAN
6 1 (0.86%) DNS
6 1 (0.86%) DHCP
6 1 (0.86%) FWSM
6 1 (0.86%) Cisco ASA
General
1 10 (8.62%) Finance
2 9 (7.76%) Legal
3 3 (2.59%) Telecoms
3 3 (2.59%) Law
4 2 (1.72%) Billing
5 1 (0.86%) Electronics
Miscellaneous
1 16 (13.79%) Blackberry
2 3 (2.59%) Firmware
3 2 (1.72%) Management Information System
4 1 (0.86%) EPoS
4 1 (0.86%) NHS
4 1 (0.86%) Computer Science
Operating Systems
1 67 (57.76%) Windows
2 31 (26.72%) Windows 7
3 19 (16.38%) Windows XP
4 9 (7.76%) Windows Server 2008
5 6 (5.17%) Windows Server 2012
5 6 (5.17%) Windows Server 2003
6 3 (2.59%) Windows 2000
6 3 (2.59%) Windows 8
7 1 (0.86%) Windows 2000 Server
Processes & Methodologies
1 39 (33.62%) ITIL
2 21 (18.10%) Incident Management
3 7 (6.03%) Workflow
4 6 (5.17%) Workflow Management
4 6 (5.17%) CAD
5 5 (4.31%) Document Management
6 3 (2.59%) Service Management
7 2 (1.72%) Data Entry
7 2 (1.72%) Network Management
7 2 (1.72%) E-Commerce
8 1 (0.86%) ITIL V3
8 1 (0.86%) Root Cause Analysis
8 1 (0.86%) Time Management
8 1 (0.86%) Problem Management
8 1 (0.86%) Software Engineering
8 1 (0.86%) Service Delivery
Programming Languages
1 3 (2.59%) C
1 3 (2.59%) SQL
Qualifications
1 16 (13.79%) Security Cleared
2 10 (8.62%) Microsoft Certification
3 9 (7.76%) MCSE
4 5 (4.31%) MCP
5 3 (2.59%) ITIL Certification
5 3 (2.59%) MCSA
5 3 (2.59%) MOS
6 2 (1.72%) Degree
6 2 (1.72%) CCNA
6 2 (1.72%) Cisco Certification
6 2 (1.72%) SAP Certification
7 1 (0.86%) A+ Certification
7 1 (0.86%) NVQ Level 3
7 1 (0.86%) MCITP
7 1 (0.86%) Network+ Certification
Quality Assurance & Compliance
1 26 (22.41%) SLA
2 2 (1.72%) ISO/IEC 27001
2 2 (1.72%) ISO 9001
System Software
1 83 (71.55%) Active Directory
2 8 (6.90%) VMware Infrastructure
3 2 (1.72%) Terminal Services
4 1 (0.86%) Hyper-V
Systems Management
1 10 (8.62%) SCCM
2 4 (3.45%) ServiceCenter
3 2 (1.72%) DameWare
3 2 (1.72%) Tivoli
3 2 (1.72%) Tivoli Storage Manager
Vendors
1 38 (32.76%) Microsoft
2 26 (22.41%) Citrix
3 13 (11.21%) Remedy
4 12 (10.34%) VMware
5 4 (3.45%) Oracle
5 4 (3.45%) Peregrine
5 4 (3.45%) Lotus
5 4 (3.45%) JD Edwards
6 3 (2.59%) IBM
7 2 (1.72%) HP
7 2 (1.72%) Cisco
7 2 (1.72%) SAP
7 2 (1.72%) Interwoven
8 1 (0.86%) Novell
8 1 (0.86%) F5
8 1 (0.86%) Kaspersky
8 1 (0.86%) WatchGuard
Woking, Surrey
Capita Resourcing - IT Resourcing
Salary: £17000 - £18000 per annum + Benefits
Posted: Yesterday
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £18000 - £21000 per annum + ben+training
Posted: 4 days ago
Weybridge
Hays IT - Uk Posting account
Salary: £20000.00 - £24000.00 per annum
Posted: 15 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 22 days ago