The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 145 173 199
Rank change year-on-year
+28 +26
Permanent jobs requiring a 1st Line Support 74 40 32
As % of all permanent IT jobs located in Surrey 1.55% 0.85% 0.60%
As % of the Job Titles category 1.63% 0.89% 0.62%
Number of salaries quoted 66 37 28
Average salary £21,000 £20,500 £19,750
Average salary % change year-on-year
+2.43% +3.79%
90% offered a salary of more than £17,500 £19,600 £17,000
10% offered a salary of more than £26,500 £26,200 £24,000
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4546 4513 5147
As % of all permanent IT jobs located in Surrey 95.22% 95.68% 96.10%
Number of salaries quoted 3680 3646 4434
Average salary £45,000 £42,500 £42,000
Average salary % change year-on-year
+5.88% +1.19%
90% offered a salary of more than £25,500 £25,500 £25,500
10% offered a salary of more than £62,500 £60,000 £60,500
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

1st Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Surrey

1st Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Surrey region.

1st Line Support Salary Trend in Surrey

1st Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Surrey region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Woking +2 7 £17,500 -14.63%
Guildford +12 6 £19,000 +2.76%
Dorking - 6 £22,500 - 1
Camberley -7 5 £17,500 -18.60% 1
Redhill -12 5 £21,500 -14.00% 1
Leatherhead - 4 £19,750 -
Staines - 3 £19,000 -
Sunbury-on-Thames - 2 £22,500 -
Epsom - 2 £22,000 -
Godalming +8 1 £24,000 -12.72%
Weybridge -6 1 £19,500 -30.35%
Chertsey - 1 £26,500 -
Reigate - 1 £22,500 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 16 September 2014, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 110 (72.37%) Windows
2 105 (69.08%) Active Directory
3 66 (43.42%) Microsoft
4 50 (32.89%) MS Office
5 48 (31.58%) ITIL
5 48 (31.58%) MS Exchange
6 45 (29.61%) MS Excel
7 44 (28.95%) Windows 7
8 40 (26.32%) Citrix
9 34 (22.37%) SCCM
10 29 (19.08%) Analytical Skills
10 29 (19.08%) Finance
10 29 (19.08%) SLA
11 28 (18.42%) VMware
12 26 (17.11%) Windows XP
12 26 (17.11%) Exchange Server 2007
13 22 (14.47%) Legal
14 21 (13.82%) SharePoint
15 20 (13.16%) TCP/IP
15 20 (13.16%) Windows Server 2003
16 19 (12.50%) CAD
16 19 (12.50%) SharePoint 2010
17 18 (11.84%) VMware Infrastructure
17 18 (11.84%) Windows Server 2008
18 17 (11.18%) Windows Server 2012
18 17 (11.18%) Workflow Management
18 17 (11.18%) Workflow
19 16 (10.53%) VPN
20 15 (9.87%) Exchange Server 2003
21 14 (9.21%) LAN

1st Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 16 September 2014, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 48 (31.58%) MS Exchange
2 26 (17.11%) Exchange Server 2007
3 21 (13.82%) SharePoint
4 19 (12.50%) SharePoint 2010
5 15 (9.87%) Exchange Server 2003
6 10 (6.58%) Exchange Server 2010
7 8 (5.26%) Exchange Server 2013
8 3 (1.97%) Blackberry Enterprise Server
8 3 (1.97%) IBM Notes
9 2 (1.32%) Lync
10 1 (0.66%) GroupWise
Applications
1 50 (32.89%) MS Office
2 45 (29.61%) MS Excel
3 2 (1.32%) MS PowerPoint
Cloud Services
1 1 (0.66%) SaaS
1 1 (0.66%) PaaS
1 1 (0.66%) IaaS
Communications & Networking
1 20 (13.16%) TCP/IP
2 16 (10.53%) VPN
3 14 (9.21%) LAN
4 12 (7.89%) WAN
5 10 (6.58%) Firewall
6 9 (5.92%) VoIP
7 8 (5.26%) DNS
8 4 (2.63%) SAN
8 4 (2.63%) Internet
9 2 (1.32%) DHCP
Database & Business Intelligence
1 9 (5.92%) SQL Server
2 6 (3.95%) Data Warehouse
3 2 (1.32%) MS Access
Development Applications
1 6 (3.95%) Team Foundation Server
General
1 29 (19.08%) Finance
2 22 (14.47%) Legal
3 6 (3.95%) Banking
3 6 (3.95%) Retail
4 4 (2.63%) Telecoms
4 4 (2.63%) Law
5 3 (1.97%) Billing
6 1 (0.66%) Marketing
6 1 (0.66%) Military
6 1 (0.66%) Aerospace
Libraries, Frameworks & Software Standards
1 1 (0.66%) HTML
Miscellaneous
1 29 (19.08%) Analytical Skills
2 7 (4.61%) Blackberry
3 6 (3.95%) Statistics
4 5 (3.29%) Fat Client
4 5 (3.29%) Thin Client
5 3 (1.97%) EPoS
6 2 (1.32%) IVR
6 2 (1.32%) iSeries
6 2 (1.32%) Computer Science
7 1 (0.66%) Wiki
7 1 (0.66%) Management Information System
7 1 (0.66%) Firmware
7 1 (0.66%) PMI
Operating Systems
1 110 (72.37%) Windows
2 44 (28.95%) Windows 7
3 26 (17.11%) Windows XP
4 20 (13.16%) Windows Server 2003
5 18 (11.84%) Windows Server 2008
6 17 (11.18%) Windows Server 2012
7 9 (5.92%) Windows 8
8 5 (3.29%) Linux
9 1 (0.66%) Windows Vista
9 1 (0.66%) Windows 2000 Server
9 1 (0.66%) UNIX
Processes & Methodologies
1 48 (31.58%) ITIL
2 19 (12.50%) CAD
3 17 (11.18%) Workflow Management
3 17 (11.18%) Workflow
4 13 (8.55%) Kalman Filter
5 12 (7.89%) Incident Management
6 11 (7.24%) Service Management
7 8 (5.26%) Service Delivery
8 6 (3.95%) Project Management
8 6 (3.95%) Continuous Improvement
9 5 (3.29%) Document Management
9 5 (3.29%) ITSM
10 3 (1.97%) Line Management
11 2 (1.32%) CRM
11 2 (1.32%) E-Commerce
11 2 (1.32%) ERP
11 2 (1.32%) Project Planning
11 2 (1.32%) Logistics
11 2 (1.32%) Network Monitoring
12 1 (0.66%) Email Marketing
Programming Languages
1 6 (3.95%) SQL
2 5 (3.29%) C
Qualifications
1 9 (5.92%) MCP
2 7 (4.61%) Microsoft Certification
3 6 (3.95%) MCSE
4 5 (3.29%) Security Cleared
5 4 (2.63%) Cisco Certification
5 4 (2.63%) CCNA
5 4 (2.63%) Degree
6 3 (1.97%) Network+ Certification
7 2 (1.32%) A+ Certification
8 1 (0.66%) PMI Certification
8 1 (0.66%) SAP Certification
Quality Assurance & Compliance
1 29 (19.08%) SLA
2 4 (2.63%) ISO/IEC 27001
3 2 (1.32%) Sarbanes-Oxley
4 1 (0.66%) ISO 9001
System Software
1 105 (69.08%) Active Directory
2 18 (11.84%) VMware Infrastructure
3 8 (5.26%) XenApp
4 6 (3.95%) Terminal Services
5 2 (1.32%) XenDesktop
5 2 (1.32%) Citrix Presentation Server
Systems Management
1 34 (22.37%) SCCM
2 7 (4.61%) Backup Exec
3 6 (3.95%) Norton AntiVirus
4 5 (3.29%) ServiceCenter
5 2 (1.32%) Tivoli
5 2 (1.32%) Tivoli Storage Manager
5 2 (1.32%) DameWare
5 2 (1.32%) Cisco UCCX
Vendors
1 66 (43.42%) Microsoft
2 40 (26.32%) Citrix
3 28 (18.42%) VMware
4 8 (5.26%) Cisco
4 8 (5.26%) HP
5 6 (3.95%) Symantec
6 5 (3.29%) Oracle
6 5 (3.29%) JD Edwards
6 5 (3.29%) Peregrine
7 4 (2.63%) Kaseya
7 4 (2.63%) Veeam
8 3 (1.97%) Remedy
8 3 (1.97%) Lotus
9 2 (1.32%) Cognos
9 2 (1.32%) Informatica
9 2 (1.32%) Interwoven
9 2 (1.32%) Sophos
9 2 (1.32%) Altiris
9 2 (1.32%) ServiceNow
9 2 (1.32%) SolarWinds
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: 3 days ago
Surrey
Millshill Recruitment Ltd
Salary: From £20,000 to £20,000 per annum + Bens
Posted: 4 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 4 days ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £23000 per annum + Package
Posted: 5 days ago
Surrey
Harrington Starr
Salary: £20000 - £35000 per annum
Posted: 5 days ago
Surrey
Capita - ITIN
Salary: £19000 - £22000 per annum + Benefits
Posted: 24 days ago