The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 148 135 164
Rank change year-on-year
-13 +29
Permanent jobs requiring a 1st Line Support 55 80 45
As % of all permanent IT jobs located in Surrey 1.42% 1.79% 1.03%
As % of the Job Titles category 1.46% 1.82% 1.06%
Number of salaries quoted 55 76 41
Average salary £20,750 £21,500 £21,500
Average salary % change year-on-year
-3.48% -
90% offered a salary of more than £17,500 £19,000 £20,000
10% offered a salary of more than £23,300 £22,750 £24,000
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
3762 4402 4239
As % of all permanent IT jobs located in Surrey 97.11% 98.24% 96.80%
Number of salaries quoted 3274 3682 3360
Average salary £45,000 £42,500 £45,000
Average salary % change year-on-year
+5.88% -5.55%
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Surrey

1st Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Surrey region.

1st Line Support Salary Trend in Surrey

1st Line Support
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Surrey region over the 3 months to 11 February 2016.

1st Line Support Salary Histogram in Surrey

1st Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Surrey region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Egham - 14 £21,500 - 1
Thames Ditton -11 8 £22,500 -10.00%
Reigate -13 5 £17,000 -21.83%
Woking -17 5 £23,000 +8.23%
Guildford -4 4 £21,000 +5.00% 1
Camberley -2 2 £20,500 -25.45% 1
Staines - 2 £19,000 -
Redhill -8 1 £17,600 -19.08%
Weybridge -12 1 £21,500 +17.80%
Leatherhead - 1 £24,000 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 11 February 2016, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 88 (73.33%) Windows
2 71 (59.17%) Microsoft
3 66 (55.00%) Active Directory
4 53 (44.17%) MS Excel
5 47 (39.17%) Windows Server
6 46 (38.33%) Windows 7
7 39 (32.50%) VMware
8 37 (30.83%) MS Office
9 36 (30.00%) MS Exchange
10 34 (28.33%) SLA
11 33 (27.50%) Windows XP
12 31 (25.83%) VMware Infrastructure
13 22 (18.33%) Windows 8
14 21 (17.50%) Microsoft Certification
14 21 (17.50%) Windows Server 2003
14 21 (17.50%) DNS
14 21 (17.50%) ITIL
15 20 (16.67%) Windows Server 2008
16 19 (15.83%) Hyper-V
16 19 (15.83%) TCP/IP
16 19 (15.83%) Windows Vista
17 15 (12.50%) Firewall
17 15 (12.50%) Exchange Server 2007
18 13 (10.83%) Blackberry
19 12 (10.00%) Office 365
20 11 (9.17%) Degree
20 11 (9.17%) Exchange Server 2003
20 11 (9.17%) MCSE
20 11 (9.17%) Mentoring
21 10 (8.33%) Exchange Server 2010

1st Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 11 February 2016, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (30.00%) MS Exchange
2 15 (12.50%) Exchange Server 2007
3 11 (9.17%) Exchange Server 2003
4 10 (8.33%) Exchange Server 2010
5 8 (6.67%) SharePoint
5 8 (6.67%) Skype for Business
Applications
1 53 (44.17%) MS Excel
2 37 (30.83%) MS Office
3 5 (4.17%) MS PowerPoint
3 5 (4.17%) MS Visio
Business Applications
1 8 (6.67%) Dynamics CRM
2 1 (0.83%) Remedy ITSM
Cloud Services
1 12 (10.00%) Office 365
Communications & Networking
1 21 (17.50%) DNS
2 19 (15.83%) TCP/IP
3 15 (12.50%) Firewall
4 10 (8.33%) SSL
5 9 (7.50%) VPN
6 8 (6.67%) SAN
7 4 (3.33%) Internet
7 4 (3.33%) WAN
8 2 (1.67%) Broadband
8 2 (1.67%) LAN
8 2 (1.67%) VLAN
9 1 (0.83%) DHCP
9 1 (0.83%) MPLS
9 1 (0.83%) NetScaler
9 1 (0.83%) SNMP
Database & Business Intelligence
1 2 (1.67%) SQL Server
Development Applications
1 1 (0.83%) AdminStudio
General
1 4 (3.33%) Marketing
2 3 (2.50%) Finance
3 1 (0.83%) Games
3 1 (0.83%) Law
Libraries, Frameworks & Software Standards
1 7 (5.83%) .NET
2 1 (0.83%) ASP.NET
2 1 (0.83%) HTML
Miscellaneous
1 13 (10.83%) Blackberry
2 8 (6.67%) Computer Science
3 6 (5.00%) Analytical Skills
3 6 (5.00%) Driving Licence
4 2 (1.67%) iPad
4 2 (1.67%) Mathematics
4 2 (1.67%) NHS
5 1 (0.83%) AS400
5 1 (0.83%) Clustering
5 1 (0.83%) iSeries
Operating Systems
1 88 (73.33%) Windows
2 47 (39.17%) Windows Server
3 46 (38.33%) Windows 7
4 33 (27.50%) Windows XP
5 22 (18.33%) Windows 8
6 21 (17.50%) Windows Server 2003
7 20 (16.67%) Windows Server 2008
8 19 (15.83%) Windows Vista
9 10 (8.33%) Android
10 8 (6.67%) Apple iOS
10 8 (6.67%) Windows Server 2012
11 7 (5.83%) Linux
12 3 (2.50%) Windows 10
13 1 (0.83%) Mac OS
Processes & Methodologies
1 21 (17.50%) ITIL
2 11 (9.17%) Mentoring
3 9 (7.50%) CRM
4 8 (6.67%) High Availability
5 7 (5.83%) Project Management
6 6 (5.00%) Business Continuity
6 6 (5.00%) Service Delivery
6 6 (5.00%) Service Management
7 4 (3.33%) ITSM
8 2 (1.67%) Coaching
8 2 (1.67%) Incident Management
8 2 (1.67%) Line Management
8 2 (1.67%) Software Engineering
9 1 (0.83%) Application Packaging
9 1 (0.83%) Business Continuity Planning
9 1 (0.83%) Capacity Management
9 1 (0.83%) Change Management
9 1 (0.83%) Disaster Recovery
9 1 (0.83%) Performance Monitoring
9 1 (0.83%) Wealth Management
Programming Languages
1 6 (5.00%) SQL
2 2 (1.67%) C
3 1 (0.83%) PowerShell
Qualifications
1 21 (17.50%) Microsoft Certification
2 11 (9.17%) Degree
2 11 (9.17%) MCSE
3 8 (6.67%) HNC
3 8 (6.67%) MCDST
3 8 (6.67%) MCTS
4 6 (5.00%) Cisco Certification
5 4 (3.33%) CCNA
6 3 (2.50%) MCP
7 2 (1.67%) ITIL Foundation Certificate
7 2 (1.67%) MCSA
8 1 (0.83%) CCA
8 1 (0.83%) CCNP
8 1 (0.83%) Citrix Certification
8 1 (0.83%) DBS Check
8 1 (0.83%) MCITP
Quality Assurance & Compliance
1 34 (28.33%) SLA
System Software
1 66 (55.00%) Active Directory
2 31 (25.83%) VMware Infrastructure
3 19 (15.83%) Hyper-V
4 3 (2.50%) VMware ESX
4 3 (2.50%) XenApp
5 2 (1.67%) XenDesktop
6 1 (0.83%) Microsoft App-V
Systems Management
1 10 (8.33%) Backup Exec
2 9 (7.50%) SCOM
3 8 (6.67%) Microsoft Data Protection Manager
4 1 (0.83%) SCCM
4 1 (0.83%) SCVMM
4 1 (0.83%) Tivoli
4 1 (0.83%) Tivoli Storage Manager
Vendors
1 71 (59.17%) Microsoft
2 39 (32.50%) VMware
3 10 (8.33%) Dell
3 10 (8.33%) HP
3 10 (8.33%) SonicWALL
3 10 (8.33%) Symantec
4 7 (5.83%) Citrix
5 6 (5.00%) Cisco
6 5 (4.17%) Adobe
7 3 (2.50%) Remedy
8 1 (0.83%) AppSense
8 1 (0.83%) IBM
8 1 (0.83%) Juniper
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