The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 150 182 196
Rank change year-on-year
+32 +14
Permanent jobs requiring a 1st Line Support 66 34 37
As % of all permanent IT jobs located in Surrey 1.35% 0.69% 0.67%
As % of the Job Titles category 1.42% 0.72% 0.70%
Number of salaries quoted 59 32 30
Average salary £21,500 £20,750 £20,000
Average salary % change year-on-year
+3.61% +3.75%
90% offered a salary of more than £17,500 £19,100 £17,900
10% offered a salary of more than £28,500 £23,500 £24,000
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4647 4694 5286
As % of all permanent IT jobs located in Surrey 95.26% 95.46% 96.02%
Number of salaries quoted 3815 3741 4553
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,000 £26,000 £27,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Surrey

1st Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Surrey region.

1st Line Support Salary Trend in Surrey

1st Line Support
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Surrey region over the 3 months to 27 August 2014.

1st Line Support Salary Histogram in Surrey

1st Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Surrey region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Woking +4 7 £17,500 -12.50%
Guildford +11 5 £19,000 +7.07% 2
Dorking - 5 £22,500 - 2
Camberley -1 3 £17,000 -20.93%
Redhill -9 3 £21,500 -8.51%
Staines - 3 £19,000 -
Reigate - 2 £22,500 -
Leatherhead - 2 £19,500 -
Epsom - 2 £22,000 -
Godalming +14 1 £24,000 -
Chertsey - 1 £26,500 -
Weybridge - 1 £19,500 - 1
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 27 August 2014, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 101 (72.66%) Windows
2 99 (71.22%) Active Directory
3 54 (38.85%) Microsoft
4 44 (31.65%) MS Exchange
4 44 (31.65%) Windows 7
5 42 (30.22%) MS Office
5 42 (30.22%) ITIL
6 36 (25.90%) Citrix
7 35 (25.18%) MS Excel
8 32 (23.02%) SCCM
9 30 (21.58%) SLA
10 29 (20.86%) Finance
11 26 (18.71%) Exchange Server 2007
12 25 (17.99%) VMware
13 24 (17.27%) Windows XP
14 20 (14.39%) Legal
15 19 (13.67%) SharePoint
15 19 (13.67%) TCP/IP
15 19 (13.67%) CAD
15 19 (13.67%) SharePoint 2010
16 18 (12.95%) Workflow
17 17 (12.23%) Workflow Management
17 17 (12.23%) Windows Server 2003
18 16 (11.51%) Windows Server 2012
19 15 (10.79%) VMware Infrastructure
19 15 (10.79%) Windows Server 2008
20 14 (10.07%) VPN
21 12 (8.63%) Exchange Server 2003
21 12 (8.63%) LAN
21 12 (8.63%) Kalman Filter

1st Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 27 August 2014, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (31.65%) MS Exchange
2 26 (18.71%) Exchange Server 2007
3 19 (13.67%) SharePoint 2010
3 19 (13.67%) SharePoint
4 12 (8.63%) Exchange Server 2003
5 8 (5.76%) Exchange Server 2010
6 6 (4.32%) Exchange Server 2013
7 3 (2.16%) Blackberry Enterprise Server
7 3 (2.16%) IBM Notes
8 2 (1.44%) Lync
9 1 (0.72%) GroupWise
Applications
1 42 (30.22%) MS Office
2 35 (25.18%) MS Excel
3 2 (1.44%) MS PowerPoint
Cloud Services
1 1 (0.72%) SaaS
1 1 (0.72%) PaaS
1 1 (0.72%) IaaS
Communications & Networking
1 19 (13.67%) TCP/IP
2 14 (10.07%) VPN
3 12 (8.63%) LAN
4 10 (7.19%) WAN
4 10 (7.19%) Firewall
5 9 (6.47%) VoIP
6 7 (5.04%) DNS
7 4 (2.88%) SAN
8 2 (1.44%) DHCP
9 1 (0.72%) Internet
Database & Business Intelligence
1 8 (5.76%) SQL Server
2 6 (4.32%) Data Warehouse
3 2 (1.44%) MS Access
Development Applications
1 6 (4.32%) Team Foundation Server
General
1 29 (20.86%) Finance
2 20 (14.39%) Legal
3 6 (4.32%) Banking
3 6 (4.32%) Retail
4 4 (2.88%) Law
4 4 (2.88%) Telecoms
5 3 (2.16%) Billing
6 1 (0.72%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.72%) HTML
Miscellaneous
1 7 (5.04%) Blackberry
2 6 (4.32%) Statistics
3 4 (2.88%) Thin Client
3 4 (2.88%) Fat Client
4 2 (1.44%) IVR
4 2 (1.44%) EPoS
4 2 (1.44%) Computer Science
5 1 (0.72%) Wiki
5 1 (0.72%) Management Information System
5 1 (0.72%) Firmware
5 1 (0.72%) PMI
Operating Systems
1 101 (72.66%) Windows
2 44 (31.65%) Windows 7
3 24 (17.27%) Windows XP
4 17 (12.23%) Windows Server 2003
5 16 (11.51%) Windows Server 2012
6 15 (10.79%) Windows Server 2008
7 8 (5.76%) Windows 8
8 5 (3.60%) Linux
9 1 (0.72%) Windows 2000 Server
9 1 (0.72%) UNIX
Processes & Methodologies
1 42 (30.22%) ITIL
2 19 (13.67%) CAD
3 18 (12.95%) Workflow
4 17 (12.23%) Workflow Management
5 12 (8.63%) Kalman Filter
6 10 (7.19%) Incident Management
7 7 (5.04%) Service Management
8 6 (4.32%) Service Delivery
8 6 (4.32%) Project Management
8 6 (4.32%) Continuous Improvement
9 5 (3.60%) Document Management
10 2 (1.44%) ITSM
10 2 (1.44%) E-Commerce
10 2 (1.44%) Network Monitoring
10 2 (1.44%) Project Planning
10 2 (1.44%) Logistics
11 1 (0.72%) Software Engineering
11 1 (0.72%) Email Marketing
Programming Languages
1 6 (4.32%) SQL
2 5 (3.60%) C
Qualifications
1 10 (7.19%) MCP
2 8 (5.76%) Microsoft Certification
3 7 (5.04%) MCSE
4 6 (4.32%) Security Cleared
5 4 (2.88%) Degree
5 4 (2.88%) CCNA
5 4 (2.88%) Cisco Certification
6 3 (2.16%) Network+ Certification
7 2 (1.44%) A+ Certification
8 1 (0.72%) PMI Certification
8 1 (0.72%) SAP Certification
Quality Assurance & Compliance
1 30 (21.58%) SLA
2 4 (2.88%) ISO/IEC 27001
3 1 (0.72%) ISO 9001
System Software
1 99 (71.22%) Active Directory
2 15 (10.79%) VMware Infrastructure
3 6 (4.32%) XenApp
4 4 (2.88%) Terminal Services
5 2 (1.44%) Citrix Presentation Server
5 2 (1.44%) XenDesktop
Systems Management
1 32 (23.02%) SCCM
2 6 (4.32%) Backup Exec
2 6 (4.32%) Norton AntiVirus
3 5 (3.60%) ServiceCenter
4 2 (1.44%) Cisco UCCX
4 2 (1.44%) DameWare
4 2 (1.44%) Tivoli
4 2 (1.44%) Tivoli Storage Manager
Vendors
1 54 (38.85%) Microsoft
2 36 (25.90%) Citrix
3 25 (17.99%) VMware
4 8 (5.76%) Cisco
5 6 (4.32%) Symantec
6 5 (3.60%) JD Edwards
6 5 (3.60%) HP
6 5 (3.60%) Peregrine
6 5 (3.60%) Oracle
7 4 (2.88%) Remedy
7 4 (2.88%) Veeam
7 4 (2.88%) Kaseya
8 3 (2.16%) Lotus
9 2 (1.44%) Sophos
9 2 (1.44%) Cognos
9 2 (1.44%) Interwoven
9 2 (1.44%) Informatica
9 2 (1.44%) ServiceNow
9 2 (1.44%) SolarWinds
9 2 (1.44%) Altiris
Dorking, Surrey
Greywood Associates Limited
Salary: £18000 - £24000 per annum + excellent benefits
Posted: Yesterday
Surrey
Capita - ITIN
Salary: £19000 - £22000 per annum + Benefits
Posted: 4 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £21000 - £26000 per annum
Posted: 5 days ago
Surrey
Millshill Recruitment Ltd
Salary: From £20,000 to £20,000 per annum + Bens
Posted: 5 days ago
Weybridge, Surrey
Ashdown IT
Salary: £20000 - £24000 per annum + training
Posted: 6 days ago
Guildford
Reed Technology - UK Posting Account
Salary: £17000 - £21000 per annum
Posted: 6 days ago
Surrey
NFP Group Ltd
Salary: £18000 - £22000 per annum
Posted: 27 days ago