The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 140 154 160
Rank change year-on-year
+14 +6
Permanent jobs requiring a 1st Line Support 70 47 55
As % of all permanent IT jobs located in Surrey 1.60% 1.09% 1.07%
As % of the Job Titles category 1.65% 1.15% 1.11%
Number of salaries quoted 67 45 51
Average salary £20,500 £21,500 £22,000
Average salary % change year-on-year
-4.65% -2.27%
90% offered a salary of more than £19,000 £20,000 £19,000
10% offered a salary of more than £22,000 £24,127 £23,500
UK excluding London average salary £19,750 £20,000 £20,000
% change year-on-year
-1.25% -
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4255 4089 4966
As % of all permanent IT jobs located in Surrey 97.26% 94.54% 96.48%
Number of salaries quoted 3567 3259 4233
Average salary £42,500 £45,000 £42,500
Average salary % change year-on-year
-5.55% +5.88%
90% offered a salary of more than £25,000 £26,000 £26,500
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Surrey

1st Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Surrey region.

1st Line Support Salary Trend in Surrey

1st Line Support
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Surrey region over the 3 months to 29 January 2015.

1st Line Support Salary Histogram in Surrey

1st Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Surrey region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Woking +15 17 £21,500 - 4
Addlestone - 8 £19,000 -
Dorking - 8 £21,500 - 1
Guildford -4 7 £20,000 -4.76% 1
Redhill - 6 £21,500 -
Reigate - 6 £20,000 -
Farnham +11 3 £19,000 +15.15%
Weybridge +7 2 £18,250 -17.04%
Sunbury-on-Thames - 1 £13,000 - 1
Thames Ditton - 1 £25,000 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 29 January 2015, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 102 (68.46%) Microsoft
2 91 (61.07%) Windows
3 74 (49.66%) MS Office
4 69 (46.31%) MS Excel
5 63 (42.28%) Active Directory
6 52 (34.90%) ITIL
7 49 (32.89%) Citrix
8 39 (26.17%) MS Exchange
9 35 (23.49%) Windows 7
10 33 (22.15%) Internet
11 28 (18.79%) HP
12 27 (18.12%) WAN
12 27 (18.12%) Service Management
13 26 (17.45%) Windows XP
14 25 (16.78%) LAN
15 23 (15.44%) XenApp
16 22 (14.77%) VMware Infrastructure
16 22 (14.77%) VMware
16 22 (14.77%) Analytical Skills
17 21 (14.09%) Windows Server 2008
17 21 (14.09%) Incident Management
18 20 (13.42%) SCCM
18 20 (13.42%) TCP/IP
18 20 (13.42%) DNS
19 19 (12.75%) MCP
20 18 (12.08%) SharePoint
20 18 (12.08%) VPN
20 18 (12.08%) A+ Certification
21 17 (11.41%) Windows Server 2003
21 17 (11.41%) CRM

1st Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 29 January 2015, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (26.17%) MS Exchange
2 18 (12.08%) SharePoint
3 13 (8.72%) Exchange Server 2003
4 8 (5.37%) Exchange Server 2010
4 8 (5.37%) Exchange Server 2013
5 4 (2.68%) WorkSite
6 2 (1.34%) Exchange Server 2007
7 1 (0.67%) Blackberry Enterprise Server
7 1 (0.67%) SharePoint 2010
Applications
1 74 (49.66%) MS Office
2 69 (46.31%) MS Excel
3 12 (8.05%) MS PowerPoint
Business Applications
1 1 (0.67%) SalesLogix
1 1 (0.67%) Dynamics AX
Cloud Services
1 5 (3.36%) Office 365
2 1 (0.67%) SaaS
2 1 (0.67%) PaaS
2 1 (0.67%) IaaS
2 1 (0.67%) Google Apps
Communications & Networking
1 33 (22.15%) Internet
2 27 (18.12%) WAN
3 25 (16.78%) LAN
4 20 (13.42%) TCP/IP
4 20 (13.42%) DNS
5 18 (12.08%) VPN
6 15 (10.07%) Firewall
6 15 (10.07%) DHCP
7 11 (7.38%) VoIP
7 11 (7.38%) Broadband
8 4 (2.68%) SAN
9 2 (1.34%) FTP
10 1 (0.67%) POP3
10 1 (0.67%) SMTP
10 1 (0.67%) IMAP
10 1 (0.67%) Wireless
Database & Business Intelligence
1 10 (6.71%) SQL Server
General
1 16 (10.74%) Legal
2 7 (4.70%) Advertising
3 5 (3.36%) Law
4 4 (2.68%) Finance
5 2 (1.34%) Marketing
6 1 (0.67%) Retail
6 1 (0.67%) Telecoms
6 1 (0.67%) Aerospace
6 1 (0.67%) Military
Libraries, Frameworks & Software Standards
1 1 (0.67%) MAPI
Miscellaneous
1 22 (14.77%) Analytical Skills
2 12 (8.05%) Blackberry
3 10 (6.71%) Fat Client
3 10 (6.71%) Thin Client
4 5 (3.36%) Mobile Computing
5 4 (2.68%) Management Information System
5 4 (2.68%) EPoS
6 2 (1.34%) iSeries
Operating Systems
1 91 (61.07%) Windows
2 35 (23.49%) Windows 7
3 26 (17.45%) Windows XP
4 21 (14.09%) Windows Server 2008
5 17 (11.41%) Windows Server 2003
6 13 (8.72%) Windows Server 2012
7 12 (8.05%) Windows 8
8 11 (7.38%) Mac OS
9 5 (3.36%) Linux
10 2 (1.34%) Mac OS X
11 1 (0.67%) UNIX
11 1 (0.67%) Windows Vista
11 1 (0.67%) Windows 2000 Server
11 1 (0.67%) Apple iOS
Processes & Methodologies
1 52 (34.90%) ITIL
2 27 (18.12%) Service Management
3 21 (14.09%) Incident Management
4 17 (11.41%) CRM
4 17 (11.41%) Kalman Filter
5 12 (8.05%) ITSM
6 11 (7.38%) Service Delivery
6 11 (7.38%) Project Planning
7 5 (3.36%) Line Management
8 4 (2.68%) Agile Software Development
8 4 (2.68%) E-Commerce
9 2 (1.34%) Logistics
9 2 (1.34%) ERP
10 1 (0.67%) CAD
10 1 (0.67%) Project Management
10 1 (0.67%) Workflow Management
10 1 (0.67%) Workflow
10 1 (0.67%) Change Management
10 1 (0.67%) Process Management
10 1 (0.67%) Mentoring
Qualifications
1 19 (12.75%) MCP
2 18 (12.08%) A+ Certification
3 15 (10.07%) Network+ Certification
4 14 (9.40%) Microsoft Certification
5 8 (5.37%) Degree
6 7 (4.70%) ITIL Foundation Certificate
7 5 (3.36%) HND
8 4 (2.68%) SAP Certification
9 3 (2.01%) MCSE
10 2 (1.34%) CCNA
10 2 (1.34%) Cisco Certification
11 1 (0.67%) ACTC
Quality Assurance & Compliance
1 11 (7.38%) SLA
2 4 (2.68%) ISO/IEC 27001
2 4 (2.68%) ISO 9001
3 2 (1.34%) Sarbanes-Oxley
System Software
1 63 (42.28%) Active Directory
2 23 (15.44%) XenApp
3 22 (14.77%) VMware Infrastructure
4 12 (8.05%) Terminal Services
5 11 (7.38%) Citrix Presentation Server
5 11 (7.38%) XenDesktop
6 1 (0.67%) Firmware
6 1 (0.67%) VirtualBox
6 1 (0.67%) KVM
Systems Management
1 20 (13.42%) SCCM
2 11 (7.38%) Backup Exec
3 9 (6.04%) Norton AntiVirus
Vendors
1 102 (68.46%) Microsoft
2 49 (32.89%) Citrix
3 28 (18.79%) HP
4 22 (14.77%) VMware
5 16 (10.74%) Cisco
6 11 (7.38%) Sun
7 9 (6.04%) Symantec
7 9 (6.04%) Veeam
8 8 (5.37%) Apple
9 4 (2.68%) SAP
10 3 (2.01%) Kaseya
11 1 (0.67%) Epicor
11 1 (0.67%) Sage
11 1 (0.67%) Dell
11 1 (0.67%) IBM
11 1 (0.67%) Google
11 1 (0.67%) NETGEAR
11 1 (0.67%) Kaspersky
11 1 (0.67%) Altiris
Woking, Surrey
Edge Specialist Recruitment
Salary: £18000 - £22000 per annum + Great Bens
Posted: 10 hours ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Excellent Benefits
Posted: 18 hours ago
Surrey
networx
Salary: £Competitive + bonus
Posted: Yesterday
Guildford, Surrey
Information Technology Services
Salary: £18k - 22k per year
Posted: 2 days ago
Woking, Surrey
Capital IT Resourcing LTD
Salary: £18k - 22k per year + Overtime & Shift Allowance
Posted: 3 days ago
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: 4 days ago
Woking, Surrey
Broady Limited
Salary: From £18,000 to £22,000 per annum + shift allowance + benefits
Posted: 4 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 6 days ago
Sunbury-On-Thames
Pearson Whiffin
Salary: £12000 - £14000 per annum + Extensive training
Posted: 23 days ago