1st Line Support Jobs in Surrey
 
Demand Trend Salary Trend Job Locations Related Skills

The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Surrey region.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
First Line Support
Rank 181 193 187
Rank change year-on-year
+12 -6
Permanent jobs requiring a 1st Line Support 39 34 27
As % of all permanent IT jobs located in Surrey 0.739% 0.565% 0.504%
As % of the Job Titles category 0.776% 0.589% 0.533%
Number of salaries quoted 35 31 26
Average salary £20,500 £22,000 £21,500
Average salary % change year-on-year
-6.81% +2.32%
90% offered a salary of more than £16,500 £17,000 £18,000
10% offered a salary of more than £22,500 £25,000 £25,000
UK excluding London average salary £19,000 £19,500 £20,000
% change year-on-year
-2.56% -2.50%
Search 9 1st Line Support jobs in Surrey
All Job Titles
Surrey
Permanent IT job ads with a match in the
Job Titles category		 5024 5773 5069
As % of all permanent IT jobs located in Surrey 95.26% 95.96% 94.54%
Number of salaries quoted 4066 5050 4444
Average salary £42,500 £45,000 £40,000
Average salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £27,000 £28,000 £25,000
10% offered a salary of more than £60,000 £57,500 £65,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
South East

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the Surrey region as a proportion of the total demand within the Job Titles category.

Surrey 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Surrey region.

Surrey 1st Line Support Salary Trend

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Surrey region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
Woking - 9 £20,000 -
Guildford -5 8 £17,000 -
Godalming - 6 £20,250 -
Leatherhead - 3 £22,500 -
Weybridge - 3 £21,000 -
Camberley - 2 £21,500 -
Addlestone - 1 £16,000 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 74 (69.81%) Windows
2 54 (50.94%) MS Office
3 53 (50.00%) Microsoft
4 47 (44.34%) Active Directory
5 46 (43.40%) Windows XP
6 44 (41.51%) ITIL
7 37 (34.91%) MS Exchange
8 30 (28.30%) Service Management
9 28 (26.42%) MCDST
10 27 (25.47%) MS Excel
10 27 (25.47%) A+ Certification
11 26 (24.53%) Altiris
12 18 (16.98%) TCP/IP
13 17 (16.04%) Windows 7
14 16 (15.09%) Citrix
15 11 (10.38%) Microsoft Certification
15 11 (10.38%) SQL
16 9 (8.491%) VMware
16 9 (8.491%) VMware Infrastructure
17 8 (7.547%) Incident Management
17 8 (7.547%) Blue Coat
17 8 (7.547%) Finance
17 8 (7.547%) Terminal Services
17 8 (7.547%) Windows 2000
17 8 (7.547%) Cisco
18 7 (6.604%) VPN
19 6 (5.660%) SLA
19 6 (5.660%) Degree
20 5 (4.717%) Problem Management
20 5 (4.717%) Remedy

1st Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (2.830%) .NET
2 2 (1.887%) ASP.NET
2 2 (1.887%) XML
3 1 (0.943%) XSLT
3 1 (0.943%) COM
3 1 (0.943%) CSS
3 1 (0.943%) HTML
Application Platforms
1 37 (34.91%) MS Exchange
2 4 (3.774%) Exchange Server 2010
3 2 (1.887%) Oracle Workflow
3 2 (1.887%) IIS
4 1 (0.943%) Lotus Notes
Applications
1 54 (50.94%) MS Office
2 27 (25.47%) MS Excel
Communications & Networking
1 18 (16.98%) TCP/IP
2 7 (6.604%) VPN
3 4 (3.774%) Firewall
4 3 (2.830%) Internet
5 1 (0.943%) ADSL
5 1 (0.943%) Wireless
Database & Business Intelligence
1 4 (3.774%) SQL Server
2 2 (1.887%) Oracle 8/8i
General
1 8 (7.547%) Finance
2 3 (2.830%) Retail
3 2 (1.887%) Back Office
3 2 (1.887%) Russian Language
4 1 (0.943%) Music
4 1 (0.943%) Financial Institution
Miscellaneous
1 5 (4.717%) Blackberry
2 4 (3.774%) EPoS
3 2 (1.887%) Management Information System
3 2 (1.887%) Device Driver
4 1 (0.943%) Mathematics
4 1 (0.943%) Video Conferencing
4 1 (0.943%) iPhone
Operating Systems
1 74 (69.81%) Windows
2 46 (43.40%) Windows XP
3 17 (16.04%) Windows 7
4 8 (7.547%) Windows 2000
5 2 (1.887%) Windows Server 2008
5 2 (1.887%) Windows Vista
6 1 (0.943%) Windows Mobile
6 1 (0.943%) Windows Server 2003
Processes & Methodologies
1 44 (41.51%) ITIL
2 30 (28.30%) Service Management
3 8 (7.547%) Incident Management
4 5 (4.717%) Problem Management
5 4 (3.774%) ITSM
6 2 (1.887%) Service Delivery
6 2 (1.887%) Workflow
6 2 (1.887%) Software Testing
6 2 (1.887%) Workflow Management
6 2 (1.887%) Continuous Improvement
7 1 (0.943%) Root Cause Analysis
Programming Languages
1 11 (10.38%) SQL
2 1 (0.943%) JavaScript
Qualifications
1 28 (26.42%) MCDST
2 27 (25.47%) A+ Certification
3 11 (10.38%) Microsoft Certification
4 6 (5.660%) Degree
5 4 (3.774%) Security Cleared
6 3 (2.830%) MCTS
6 3 (2.830%) MCP
7 2 (1.887%) MCITP
8 1 (0.943%) SC Cleared
8 1 (0.943%) MCSE
8 1 (0.943%) ITIL Certification
Quality Assurance & Compliance
1 6 (5.660%) SLA
System Software
1 47 (44.34%) Active Directory
2 9 (8.491%) VMware Infrastructure
3 8 (7.547%) Terminal Services
Systems Management
1 3 (2.830%) Norton AntiVirus
Vendors
1 53 (50.00%) Microsoft
2 26 (24.53%) Altiris
3 16 (15.09%) Citrix
4 9 (8.491%) VMware
5 8 (7.547%) Blue Coat
5 8 (7.547%) Cisco
6 5 (4.717%) Remedy
7 3 (2.830%) CheckPoint
7 3 (2.830%) Symantec
8 2 (1.887%) IBM
8 2 (1.887%) Oracle
8 2 (1.887%) Business Objects
9 1 (0.943%) Lotus
1st Line Support Analyst
Guildford, Surrey
Reporting directly to the Support Desk Manager the successful Support Analyst will be responsible for supporting external customers through any difficulties they may be experiencing with their hardware/...
Advantage XPO
Salary: £17000 per annum
Posted: 22 May 2013
1st Line Support Analyst
Guildford, Surrey
Our client is looking for a 1st Line Support Analyst to be a key member of their busy and dynamic team who provide remote IT (ePOS) support to...
Advantage XPO
Salary: £15000 - £17000 per annum + Benefits
Posted: 21 May 2013
1st Line Support Engineer
Surrey
You will be working on a busy service desk and be responsible for providing IT Windows support to end users. This role is Commutable from Walton-on-Thames,...
Mortimer Spinks
Salary: £19000 - £24000 per annum
Posted: 20 May 2013
IT Support Engineer - 1st Line Support - Weybridge, Surrey
Weybridge, Surrey
I.T Support Engineer required immediately - Windows, MS Office Suite, Desktop, 1... Key skills required: Windows, MS Office Suite, Desktop, 1... You will also be expected to identify...
Dakota 6
Salary: From £20,000 to £22,000 per annum
Posted: 22 May 2013
1st Line / 2nd Line Technical Support Engineer
Surrey
You will take responsibility for providing Helpdesk and Desktop Support across a Windows XP/7, Exchange, Active Directory and Blackberry Infrastructure environment. You will have a background providing...
Redrock Consulting Ltd
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: 20 May 2013
1st Line Service Desk Support Engineer
Weybridge, Surrey
1st line Service Desk Support Analyst - Active Directory, Windows, service desk, 1st line, call logging system, password reset, ITIL... * Understanding of SLA's * Previous experience in a customer...
Capita Resourcing - Jobs at Capita
Salary: £20000.00 - £22000.00 per annum + Benefits
Posted: 21 May 2013
1st Line IT Support (ICT Support Assistant, ICT, Microsoft, Legal Practice Management, Digital Dictation)
Guildford, Surrey, South East
The ICT Department based at Guildford requires an 1st Line IT Support / ICT Support Assistant (ICT, Microsoft, Legal Practice Management, Digital Dictation) to help with the IT function...
Barlow Robbins
Salary: Competitive
Posted: 25 May 2013
1st Line Support Engineer
Leatherhead, Surrey
A multi-award winning, market leading company with over 15 years experience in the software industry, looking for a 1. st... This is a superb opportunity for somebody...
E-Personnel
Salary: From £18,000 to £22,000 per annum
Posted: 23 May 2013
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