The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 142 137 177
Rank change year-on-year
-5 +40
Permanent jobs requiring a 1st Line Support 76 67 44
As % of all permanent IT jobs located in Surrey 1.64% 1.44% 0.84%
As % of the Job Titles category 1.72% 1.51% 0.87%
Number of salaries quoted 71 59 41
Average salary £21,000 £20,500 £20,000
Average salary % change year-on-year
+2.43% +2.50%
90% offered a salary of more than £17,500 £19,000 £17,000
10% offered a salary of more than £22,500 £25,000 £24,000
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4417 4429 5057
As % of all permanent IT jobs located in Surrey 95.09% 95.00% 96.73%
Number of salaries quoted 3640 3666 4351
Average salary £45,000 £43,000 £40,000
Average salary % change year-on-year
+4.65% +7.50%
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Surrey

1st Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Surrey region.

1st Line Support Salary Trend in Surrey

1st Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Surrey region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Redhill -8 10 £21,500 -18.86%
Guildford 0 8 £19,000 -5.00% 2
Dorking - 8 £22,500 - 1
Woking +4 7 £16,000 -22.42% 1
Staines +11 5 £23,250 -10.57%
Camberley -7 4 £18,000 -12.19% 1
Leatherhead - 4 £19,750 -
Shepperton - 4 £19,000 -
Epsom -3 2 £22,000 -6.38%
Addlestone -4 2 £19,000 -9.52% 1
Sunbury-on-Thames - 2 £22,500 -
Godalming -3 1 £24,000 +17.07%
Weybridge -9 1 £19,500 -30.35%
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 21 October 2014, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 96 (69.06%) Windows
2 77 (55.40%) Active Directory
3 66 (47.48%) Microsoft
4 53 (38.13%) MS Excel
5 49 (35.25%) MS Office
6 45 (32.37%) ITIL
7 40 (28.78%) MS Exchange
8 34 (24.46%) Citrix
9 28 (20.14%) VMware
10 27 (19.42%) Windows 7
11 25 (17.99%) Analytical Skills
12 24 (17.27%) SCCM
13 23 (16.55%) Windows XP
13 23 (16.55%) SharePoint
14 22 (15.83%) VMware Infrastructure
15 21 (15.11%) SLA
15 21 (15.11%) Legal
16 19 (13.67%) Finance
17 17 (12.23%) TCP/IP
17 17 (12.23%) VPN
17 17 (12.23%) Windows Server 2003
18 16 (11.51%) Exchange Server 2007
18 16 (11.51%) Exchange Server 2003
19 15 (10.79%) LAN
19 15 (10.79%) Windows Server 2008
20 14 (10.07%) SharePoint 2010
20 14 (10.07%) Windows Server 2012
20 14 (10.07%) CAD
20 14 (10.07%) Service Management
21 13 (9.35%) Internet

1st Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 21 October 2014, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (28.78%) MS Exchange
2 23 (16.55%) SharePoint
3 16 (11.51%) Exchange Server 2007
3 16 (11.51%) Exchange Server 2003
4 14 (10.07%) SharePoint 2010
5 10 (7.19%) Exchange Server 2010
6 8 (5.76%) Exchange Server 2013
7 3 (2.16%) Blackberry Enterprise Server
8 2 (1.44%) Lync
Applications
1 53 (38.13%) MS Excel
2 49 (35.25%) MS Office
3 2 (1.44%) MS PowerPoint
Business Applications
1 1 (0.72%) SalesLogix
1 1 (0.72%) Dynamics AX
Cloud Services
1 4 (2.88%) Office 365
2 2 (1.44%) IaaS
2 2 (1.44%) SaaS
2 2 (1.44%) PaaS
Communications & Networking
1 17 (12.23%) TCP/IP
1 17 (12.23%) VPN
2 15 (10.79%) LAN
3 13 (9.35%) Internet
3 13 (9.35%) WAN
4 10 (7.19%) DNS
4 10 (7.19%) Firewall
5 4 (2.88%) SAN
6 3 (2.16%) VoIP
6 3 (2.16%) DHCP
7 2 (1.44%) Broadband
Database & Business Intelligence
1 10 (7.19%) SQL Server
2 6 (4.32%) Data Warehouse
3 2 (1.44%) MS Access
Development Applications
1 6 (4.32%) Team Foundation Server
General
1 21 (15.11%) Legal
2 19 (13.67%) Finance
3 6 (4.32%) Banking
3 6 (4.32%) Retail
4 3 (2.16%) Advertising
4 3 (2.16%) Telecoms
5 2 (1.44%) Billing
6 1 (0.72%) Military
6 1 (0.72%) Aerospace
6 1 (0.72%) Law
6 1 (0.72%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.72%) HTML
Miscellaneous
1 25 (17.99%) Analytical Skills
2 6 (4.32%) Statistics
3 5 (3.60%) Fat Client
3 5 (3.60%) Thin Client
3 5 (3.60%) Blackberry
4 4 (2.88%) EPoS
5 3 (2.16%) Management Information System
6 2 (1.44%) IVR
6 2 (1.44%) iSeries
7 1 (0.72%) Computer Science
7 1 (0.72%) Wiki
7 1 (0.72%) PMI
Operating Systems
1 96 (69.06%) Windows
2 27 (19.42%) Windows 7
3 23 (16.55%) Windows XP
4 17 (12.23%) Windows Server 2003
5 15 (10.79%) Windows Server 2008
6 14 (10.07%) Windows Server 2012
7 7 (5.04%) Windows 8
8 5 (3.60%) Linux
9 2 (1.44%) Windows 2000 Server
10 1 (0.72%) Windows Vista
10 1 (0.72%) UNIX
Processes & Methodologies
1 45 (32.37%) ITIL
2 14 (10.07%) CAD
2 14 (10.07%) Service Management
3 13 (9.35%) Kalman Filter
4 12 (8.63%) Workflow
4 12 (8.63%) Workflow Management
5 11 (7.91%) CRM
6 10 (7.19%) Incident Management
7 9 (6.47%) ITSM
8 8 (5.76%) Service Delivery
9 7 (5.04%) Project Management
10 6 (4.32%) Continuous Improvement
11 4 (2.88%) E-Commerce
12 3 (2.16%) Line Management
12 3 (2.16%) Agile Software Development
13 2 (1.44%) ERP
13 2 (1.44%) Project Planning
13 2 (1.44%) Logistics
14 1 (0.72%) Network Monitoring
14 1 (0.72%) Software Engineering
Programming Languages
1 5 (3.60%) SQL
2 1 (0.72%) C
Qualifications
1 11 (7.91%) MCP
2 6 (4.32%) Microsoft Certification
2 6 (4.32%) A+ Certification
3 5 (3.60%) Network+ Certification
4 3 (2.16%) Degree
4 3 (2.16%) MCSE
4 3 (2.16%) SAP Certification
4 3 (2.16%) Cisco Certification
4 3 (2.16%) CCNA
5 2 (1.44%) ITIL Foundation Certificate
6 1 (0.72%) Security Cleared
6 1 (0.72%) PMI Certification
Quality Assurance & Compliance
1 21 (15.11%) SLA
2 6 (4.32%) ISO/IEC 27001
3 3 (2.16%) ISO 9001
4 2 (1.44%) Sarbanes-Oxley
System Software
1 77 (55.40%) Active Directory
2 22 (15.83%) VMware Infrastructure
3 9 (6.47%) XenApp
4 7 (5.04%) Terminal Services
5 2 (1.44%) Citrix Presentation Server
5 2 (1.44%) XenDesktop
6 1 (0.72%) Firmware
Systems Management
1 24 (17.27%) SCCM
2 7 (5.04%) Backup Exec
3 6 (4.32%) Norton AntiVirus
4 2 (1.44%) Tivoli
4 2 (1.44%) Tivoli Storage Manager
4 2 (1.44%) Cisco UCCX
Vendors
1 66 (47.48%) Microsoft
2 34 (24.46%) Citrix
3 28 (20.14%) VMware
4 13 (9.35%) HP
5 10 (7.19%) Cisco
6 6 (4.32%) Symantec
7 4 (2.88%) Apple
7 4 (2.88%) Veeam
7 4 (2.88%) Kaseya
8 3 (2.16%) SAP
9 2 (1.44%) Informatica
9 2 (1.44%) Cognos
9 2 (1.44%) Sun
9 2 (1.44%) ServiceNow
10 1 (0.72%) SolarWinds
10 1 (0.72%) Altiris
10 1 (0.72%) LANDesk
10 1 (0.72%) IBM
10 1 (0.72%) Epicor
10 1 (0.72%) Sage
Claygate, Surrey
British Heart Foundation
Salary: benefits
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: 2 days ago
Woking, Surrey
Vantage Recruitment Solutions Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 3 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 3 days ago
Guildford, Surrey
Reed Technology Leadership Practice
Salary: £15000 - £21000 per annum
Posted: 6 days ago
Addlestone, Surrey
Steria
Salary: From £18,000 to £20,000 per annum
Posted: 11 days ago
Surrey
Capita - ITIN
Salary: £22000 per annum + Benefits
Posted: 14 days ago
Guildford
Hays IT - Uk Posting account
Salary: £18000.00 - £22000.00 per annum + benefits
Posted: 17 days ago