The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 136 134 176
Rank change year-on-year
-2 +42
Permanent jobs requiring a 1st Line Support 82 77 54
As % of all permanent IT jobs located in Surrey 1.76% 1.66% 0.99%
As % of the Job Titles category 1.82% 1.75% 1.02%
Number of salaries quoted 80 70 49
Average salary £20,500 £21,000 £21,500
Average salary % change year-on-year
-2.38% -2.32%
90% offered a salary of more than £19,000 £19,000 £17,000
10% offered a salary of more than £22,500 £25,000 £24,600
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4509 4400 5306
As % of all permanent IT jobs located in Surrey 96.51% 94.58% 96.95%
Number of salaries quoted 3834 3579 4640
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Surrey

1st Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Surrey region.

1st Line Support Salary Trend in Surrey

1st Line Support
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Surrey region over the 3 months to 19 December 2014.

1st Line Support Salary Histogram in Surrey

1st Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Surrey region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Redhill +4 15 £21,500 -18.86%
Addlestone - 11 £19,000 -
Woking +16 10 £20,500 -1.20% 1
Dorking - 7 £20,000 -
Guildford -23 6 £20,000 - 1
Reigate - 5 £20,000 -
Farnham +16 3 £19,000 +8.57% 1
Staines +10 3 £27,000 +3.84%
Shepperton - 3 £19,000 -
Weybridge -2 2 £18,250 -17.04%
Camberley -17 1 £22,500 +9.75%
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 19 December 2014, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 97 (62.99%) Windows
2 94 (61.04%) Microsoft
3 71 (46.10%) Active Directory
4 68 (44.16%) MS Office
5 66 (42.86%) MS Excel
6 54 (35.06%) ITIL
7 44 (28.57%) Citrix
8 39 (25.32%) MS Exchange
9 34 (22.08%) Windows 7
10 30 (19.48%) Internet
11 28 (18.18%) Windows XP
12 25 (16.23%) VMware
12 25 (16.23%) SharePoint
13 23 (14.94%) VMware Infrastructure
13 23 (14.94%) Service Management
14 22 (14.29%) Analytical Skills
14 22 (14.29%) SCCM
14 22 (14.29%) Legal
15 21 (13.64%) HP
15 21 (13.64%) LAN
15 21 (13.64%) WAN
15 21 (13.64%) VPN
16 20 (12.99%) Windows Server 2003
16 20 (12.99%) Windows Server 2008
16 20 (12.99%) Incident Management
17 18 (11.69%) TCP/IP
17 18 (11.69%) Cisco
18 17 (11.04%) CRM
19 16 (10.39%) Windows Server 2012
19 16 (10.39%) SLA

1st Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 19 December 2014, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (25.32%) MS Exchange
2 25 (16.23%) SharePoint
3 16 (10.39%) Exchange Server 2003
4 10 (6.49%) Exchange Server 2007
4 10 (6.49%) Exchange Server 2010
5 8 (5.19%) Exchange Server 2013
5 8 (5.19%) SharePoint 2010
6 3 (1.95%) Blackberry Enterprise Server
7 2 (1.30%) WorkSite
Applications
1 68 (44.16%) MS Office
2 66 (42.86%) MS Excel
3 7 (4.55%) MS PowerPoint
Business Applications
1 1 (0.65%) SalesLogix
1 1 (0.65%) Dynamics AX
Cloud Services
1 4 (2.60%) Office 365
2 1 (0.65%) IaaS
2 1 (0.65%) SaaS
2 1 (0.65%) PaaS
Communications & Networking
1 30 (19.48%) Internet
2 21 (13.64%) LAN
2 21 (13.64%) WAN
2 21 (13.64%) VPN
3 18 (11.69%) TCP/IP
4 14 (9.09%) DNS
5 13 (8.44%) Firewall
6 11 (7.14%) Broadband
7 8 (5.19%) DHCP
8 6 (3.90%) VoIP
9 4 (2.60%) SAN
10 1 (0.65%) FTP
Database & Business Intelligence
1 10 (6.49%) SQL Server
2 3 (1.95%) Data Warehouse
3 1 (0.65%) MS Access
Development Applications
1 3 (1.95%) Team Foundation Server
General
1 22 (14.29%) Legal
2 13 (8.44%) Finance
3 7 (4.55%) Advertising
4 3 (1.95%) Banking
4 3 (1.95%) Retail
4 3 (1.95%) Law
5 1 (0.65%) Telecoms
5 1 (0.65%) Aerospace
5 1 (0.65%) Military
Miscellaneous
1 22 (14.29%) Analytical Skills
2 9 (5.84%) Blackberry
3 7 (4.55%) Fat Client
3 7 (4.55%) Thin Client
4 5 (3.25%) Mobile Computing
5 4 (2.60%) Management Information System
5 4 (2.60%) EPoS
6 3 (1.95%) Statistics
7 2 (1.30%) iSeries
7 2 (1.30%) IVR
8 1 (0.65%) PMI
8 1 (0.65%) Wiki
Operating Systems
1 97 (62.99%) Windows
2 34 (22.08%) Windows 7
3 28 (18.18%) Windows XP
4 20 (12.99%) Windows Server 2003
4 20 (12.99%) Windows Server 2008
5 16 (10.39%) Windows Server 2012
6 9 (5.84%) Windows 8
7 6 (3.90%) Mac OS
8 5 (3.25%) Linux
9 1 (0.65%) Windows Vista
9 1 (0.65%) UNIX
9 1 (0.65%) Windows 2000 Server
Processes & Methodologies
1 54 (35.06%) ITIL
2 23 (14.94%) Service Management
3 20 (12.99%) Incident Management
4 17 (11.04%) CRM
5 14 (9.09%) Kalman Filter
6 13 (8.44%) ITSM
7 10 (6.49%) Service Delivery
8 8 (5.19%) CAD
9 6 (3.90%) Workflow
9 6 (3.90%) Project Planning
9 6 (3.90%) Workflow Management
10 5 (3.25%) E-Commerce
11 4 (2.60%) Project Management
11 4 (2.60%) Agile Software Development
12 3 (1.95%) Continuous Improvement
12 3 (1.95%) Line Management
13 2 (1.30%) Logistics
13 2 (1.30%) ERP
14 1 (0.65%) Process Management
14 1 (0.65%) Software Engineering
Programming Languages
1 1 (0.65%) SQL
Qualifications
1 15 (9.74%) MCP
1 15 (9.74%) Microsoft Certification
2 14 (9.09%) Network+ Certification
3 12 (7.79%) A+ Certification
4 8 (5.19%) Degree
5 6 (3.90%) ITIL Foundation Certificate
6 5 (3.25%) HND
7 4 (2.60%) SAP Certification
8 3 (1.95%) MCSE
9 2 (1.30%) CCNA
9 2 (1.30%) Cisco Certification
10 1 (0.65%) PMI Certification
10 1 (0.65%) Security Cleared
Quality Assurance & Compliance
1 16 (10.39%) SLA
2 4 (2.60%) ISO 9001
2 4 (2.60%) ISO/IEC 27001
3 2 (1.30%) Sarbanes-Oxley
System Software
1 71 (46.10%) Active Directory
2 23 (14.94%) VMware Infrastructure
3 15 (9.74%) XenApp
4 9 (5.84%) Terminal Services
5 6 (3.90%) Citrix Presentation Server
5 6 (3.90%) XenDesktop
6 1 (0.65%) Firmware
Systems Management
1 22 (14.29%) SCCM
2 9 (5.84%) Backup Exec
3 8 (5.19%) Norton AntiVirus
4 2 (1.30%) Tivoli
4 2 (1.30%) Tivoli Storage Manager
4 2 (1.30%) Cisco UCCX
Vendors
1 94 (61.04%) Microsoft
2 44 (28.57%) Citrix
3 25 (16.23%) VMware
4 21 (13.64%) HP
5 18 (11.69%) Cisco
6 11 (7.14%) Sun
7 8 (5.19%) Symantec
8 6 (3.90%) Apple
8 6 (3.90%) Veeam
9 4 (2.60%) Kaseya
9 4 (2.60%) SAP
10 2 (1.30%) ServiceNow
11 1 (0.65%) Altiris
11 1 (0.65%) Sage
11 1 (0.65%) Cognos
11 1 (0.65%) IBM
11 1 (0.65%) Informatica
11 1 (0.65%) Epicor
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 2 days ago
Guildford, Surrey
Information Technology Services
Salary: £18k - 22k per year
Posted: 5 days ago
Farnham
Hays IT - Uk Posting account
Salary: £18000.00 - £20000.00 per annum
Posted: 7 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £24,000 to £26,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 24 days ago