The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 135 164 149
Rank change year-on-year
+29 -15
Permanent jobs requiring a 1st Line Support 73 44 65
As % of all permanent IT jobs located in Surrey 1.62% 0.97% 1.31%
As % of the Job Titles category 1.69% 1.02% 1.36%
Number of salaries quoted 68 37 64
Average salary £21,500 £21,500 £22,500
Average salary % change year-on-year
- -4.44%
90% offered a salary of more than £19,100 £18,400 £19,000
10% offered a salary of more than £22,500 £24,000 £23,500
UK excluding London average salary £20,000 £20,000 £20,413
% change year-on-year
- -2.02%
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4323 4319 4771
As % of all permanent IT jobs located in Surrey 95.85% 95.24% 96.21%
Number of salaries quoted 3590 3458 3916
Average salary £42,500 £45,000 £41,000
Average salary % change year-on-year
-5.55% +9.75%
90% offered a salary of more than £25,000 £26,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Surrey

1st Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Surrey region.

1st Line Support Salary Trend in Surrey

1st Line Support
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Surrey region over the 3 months to 3 March 2015.

1st Line Support Salary Histogram in Surrey

1st Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Surrey region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Woking +13 22 £21,500 - 1
Guildford +25 15 £20,000 -5.88% 2
Dorking - 9 £21,500 - 1
Reigate - 7 £21,750 -
Redhill - 5 £21,750 -
Leatherhead - 2 £21,500 -
Addlestone - 2 £19,000 -
Weybridge +7 1 £16,500 -21.42%
Farnham -4 1 £19,000 +15.15%
Epsom - 1 £20,250 -
Horley - 1 £20,000 -
Sunbury-on-Thames - 1 £13,000 -
Thames Ditton - 1 £25,000 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 3 March 2015, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 99 (63.46%) Microsoft
2 97 (62.18%) Windows
3 77 (49.36%) MS Office
4 72 (46.15%) MS Excel
4 72 (46.15%) Active Directory
5 59 (37.82%) Citrix
6 51 (32.69%) ITIL
7 43 (27.56%) Windows 7
8 36 (23.08%) Internet
9 35 (22.44%) MS Exchange
10 28 (17.95%) Service Management
10 28 (17.95%) WAN
11 27 (17.31%) HP
12 26 (16.67%) Incident Management
12 26 (16.67%) LAN
13 24 (15.38%) TCP/IP
13 24 (15.38%) Windows XP
14 23 (14.74%) XenApp
15 22 (14.10%) Windows Server 2008
15 22 (14.10%) VMware
16 21 (13.46%) VMware Infrastructure
16 21 (13.46%) DNS
17 19 (12.18%) DHCP
17 19 (12.18%) A+ Certification
18 18 (11.54%) Windows Server 2003
19 17 (10.90%) CRM
19 17 (10.90%) SharePoint
19 17 (10.90%) Legal
20 16 (10.26%) SCCM
20 16 (10.26%) MCP

1st Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 3 March 2015, IT jobs across the Surrey region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (22.44%) MS Exchange
2 17 (10.90%) SharePoint
3 7 (4.49%) WorkSite
4 4 (2.56%) Exchange Server 2003
5 3 (1.92%) Blackberry Enterprise Server
6 2 (1.28%) Exchange Server 2010
6 2 (1.28%) Exchange Server 2013
7 1 (0.64%) Exchange Server 2007
Applications
1 77 (49.36%) MS Office
2 72 (46.15%) MS Excel
3 12 (7.69%) MS PowerPoint
Business Applications
1 1 (0.64%) SalesLogix
1 1 (0.64%) Dynamics AX
Cloud Services
1 5 (3.21%) Office 365
2 1 (0.64%) IaaS
2 1 (0.64%) SaaS
2 1 (0.64%) PaaS
2 1 (0.64%) Google Apps
Communications & Networking
1 36 (23.08%) Internet
2 28 (17.95%) WAN
3 26 (16.67%) LAN
4 24 (15.38%) TCP/IP
5 21 (13.46%) DNS
6 19 (12.18%) DHCP
7 11 (7.05%) VoIP
7 11 (7.05%) Broadband
8 10 (6.41%) VPN
9 9 (5.77%) Firewall
10 3 (1.92%) FTP
11 2 (1.28%) SAN
12 1 (0.64%) Wireless
12 1 (0.64%) IMAP
12 1 (0.64%) POP3
12 1 (0.64%) SMTP
Database & Business Intelligence
1 2 (1.28%) SQL Server
General
1 17 (10.90%) Legal
2 10 (6.41%) Law
3 7 (4.49%) Advertising
4 5 (3.21%) Finance
5 4 (2.56%) Marketing
6 1 (0.64%) Aerospace
6 1 (0.64%) Military
6 1 (0.64%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.64%) MAPI
Miscellaneous
1 16 (10.26%) Blackberry
2 14 (8.97%) Analytical Skills
3 10 (6.41%) Fat Client
3 10 (6.41%) Thin Client
4 5 (3.21%) Mobile Computing
5 3 (1.92%) EPoS
5 3 (1.92%) Management Information System
6 2 (1.28%) iSeries
Operating Systems
1 97 (62.18%) Windows
2 43 (27.56%) Windows 7
3 24 (15.38%) Windows XP
4 22 (14.10%) Windows Server 2008
5 18 (11.54%) Windows Server 2003
6 14 (8.97%) Windows 8
7 11 (7.05%) Mac OS
8 7 (4.49%) Windows Server 2012
9 4 (2.56%) Mac OS X
9 4 (2.56%) Linux
10 3 (1.92%) Apple iOS
11 1 (0.64%) Windows Vista
11 1 (0.64%) Windows 2000 Server
Processes & Methodologies
1 51 (32.69%) ITIL
2 28 (17.95%) Service Management
3 26 (16.67%) Incident Management
4 17 (10.90%) CRM
5 12 (7.69%) ITSM
6 11 (7.05%) Project Planning
6 11 (7.05%) Kalman Filter
7 9 (5.77%) Service Delivery
8 5 (3.21%) Line Management
9 3 (1.92%) Agile Software Development
9 3 (1.92%) E-Commerce
10 2 (1.28%) ERP
11 1 (0.64%) Project Management
11 1 (0.64%) Change Management
11 1 (0.64%) Process Management
11 1 (0.64%) Document Management
11 1 (0.64%) Mentoring
Programming Languages
1 1 (0.64%) C
Qualifications
1 19 (12.18%) A+ Certification
2 16 (10.26%) MCP
3 15 (9.62%) Network+ Certification
4 12 (7.69%) ITIL Foundation Certificate
5 11 (7.05%) Microsoft Certification
6 6 (3.85%) Degree
7 5 (3.21%) HND
8 3 (1.92%) SAP Certification
8 3 (1.92%) ACTC
9 1 (0.64%) CCNA
9 1 (0.64%) Cisco Certification
9 1 (0.64%) VCP4
Quality Assurance & Compliance
1 7 (4.49%) SLA
2 3 (1.92%) ISO 9001
2 3 (1.92%) ISO/IEC 27001
3 2 (1.28%) Sarbanes-Oxley
System Software
1 72 (46.15%) Active Directory
2 23 (14.74%) XenApp
3 21 (13.46%) VMware Infrastructure
4 12 (7.69%) Terminal Services
5 11 (7.05%) Citrix Presentation Server
5 11 (7.05%) XenDesktop
6 1 (0.64%) VirtualBox
6 1 (0.64%) KVM
Systems Management
1 16 (10.26%) SCCM
2 11 (7.05%) Backup Exec
3 9 (5.77%) Norton AntiVirus
4 1 (0.64%) Tivoli
4 1 (0.64%) Tivoli Storage Manager
Vendors
1 99 (63.46%) Microsoft
2 59 (37.82%) Citrix
3 27 (17.31%) HP
4 22 (14.10%) VMware
5 13 (8.33%) Cisco
6 11 (7.05%) Sun
7 10 (6.41%) Apple
8 9 (5.77%) Symantec
8 9 (5.77%) Veeam
9 3 (1.92%) SAP
10 2 (1.28%) Nimsoft
11 1 (0.64%) MobileIron
11 1 (0.64%) Sage
11 1 (0.64%) Google
11 1 (0.64%) NETGEAR
11 1 (0.64%) Kaspersky
11 1 (0.64%) IBM
11 1 (0.64%) Dell
11 1 (0.64%) Epicor
Guildford, Surrey
Information Technology Services
Salary: £23k - 28k per year
Posted: 22 hours ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £30,000 per annum £25,000 to £30,000 Negotiable + Bonu
Posted: 3 days ago
Surrey
Harrington Starr
Salary: £25000 - £34000 per annum
Posted: 4 days ago
Woking, Surrey
Broady Limited
Salary: From £18,000 to £22,000 per annum + shift allowance + benefits
Posted: 5 days ago
Esher
Hays IT - Uk Posting account
Salary: £100.00 - £130.00 per annum
Posted: 14 days ago
Guildford
NFP Group Ltd
Salary: £22000 - £27000 per annum
Posted: 26 days ago