The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 217 185 145
Rank change year-on-year
-32 -40
Contract jobs requiring a 1st Line Support 66 85 115
As % of all contract IT jobs located in the South East 0.68% 0.84% 1.23%
As % of the Job Titles category 0.72% 0.89% 1.31%
Number of daily rates quoted 9 18 36
Average daily rate £130 £125 £115
Average daily rate % change year-on-year
+4.00% +8.69%
90% offered a daily rate of more than £72 £99 £95
10% offered a daily rate of more than £159 £225 £130
UK excluding London average daily rate £115 £125 £102
% change year-on-year
-8.00% +22.85%
Number of hourly rates quoted 46 32 54
Average hourly rate £12.43 £12.13 £12.00
Average hourly rate % change year-on-year
+2.51% +1.04%
90% offered a hourly rate of more than £10.75 £9.00 £9.20
10% offered a hourly rate of more than £15.00 £14.00 £18.40
UK excluding London average hourly rate £11.75 £11.93 £11.00
% change year-on-year
-1.48% +8.43%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
9196 9522 8760
As % of all contract IT jobs located in the South East 95.43% 94.31% 93.96%
Number of daily rates quoted 5593 5223 4823
Average daily rate £400 £375 £350
Average daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £225 £238 £200
10% offered a daily rate of more than £525 £505 £500
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 374 460 482
Average hourly rate £17.50 £20.00 £17.50
Average hourly rate % change year-on-year
-12.50% +14.28%
90% offered a hourly rate of more than £11.44 £12.00 £11.50
10% offered a hourly rate of more than £44.00 £42.50 £51.00
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the South East region.

1st Line Support Daily Rate Trend in the South East

1st Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the South East region.

1st Line Support Hourly Rate Trend in the South East

1st Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the South East region over the 3 months to 1 May 2016.

1st Line Support Hourly Rate Histogram in the South East

1st Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -4 16 £134 -17.69% 5
Oxfordshire +15 15 - - 2
Surrey -6 14 £145 +31.81% 3
Buckinghamshire +10 8 £120 -51.51%
Berkshire -15 4 - - 1
Kent -25 4 - - 1
West Sussex - 3 £120 -
East Sussex -13 2 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 1 May 2016, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 67 (55.37%) Windows
2 62 (51.24%) Active Directory
3 54 (44.63%) Microsoft
4 42 (34.71%) MS Office
5 38 (31.40%) Windows 7
6 35 (28.93%) ITIL
7 20 (16.53%) SLA
8 19 (15.70%) Service Management
9 14 (11.57%) Finance
10 13 (10.74%) Cisco
10 13 (10.74%) Windows XP
11 10 (8.26%) MS Exchange
11 10 (8.26%) Incident Management
12 9 (7.44%) LAN
12 9 (7.44%) WAN
12 9 (7.44%) MS Excel
13 8 (6.61%) Blackberry
14 7 (5.79%) Windows 8
15 6 (4.96%) Office 365
15 6 (4.96%) SAP
15 6 (4.96%) TCP/IP
15 6 (4.96%) ATM
15 6 (4.96%) Fault Management
16 5 (4.13%) VPN
16 5 (4.13%) Bomgar
16 5 (4.13%) Email Management
17 4 (3.31%) Enterprise Software
17 4 (3.31%) Driving Licence
17 4 (3.31%) Ticket Management
17 4 (3.31%) Apple iOS

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 1 May 2016, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (8.26%) MS Exchange
2 4 (3.31%) IBM Notes
3 3 (2.48%) Exchange Server 2010
3 3 (2.48%) SharePoint
4 2 (1.65%) Exchange Server 2003
Applications
1 42 (34.71%) MS Office
2 9 (7.44%) MS Excel
3 3 (2.48%) MS PowerPoint
4 2 (1.65%) MS Visio
5 1 (0.83%) Acrobat
Business Applications
1 2 (1.65%) Remedy ITSM
Cloud Services
1 6 (4.96%) Office 365
Communications & Networking
1 9 (7.44%) LAN
1 9 (7.44%) WAN
2 6 (4.96%) ATM
2 6 (4.96%) TCP/IP
3 5 (4.13%) VPN
4 3 (2.48%) Intranet
4 3 (2.48%) VoIP
5 2 (1.65%) DNS
5 2 (1.65%) Internet
5 2 (1.65%) Skype
6 1 (0.83%) Ethernet
6 1 (0.83%) Extranet
6 1 (0.83%) Firewall
6 1 (0.83%) SAN
6 1 (0.83%) Wi-Fi
Database & Business Intelligence
1 1 (0.83%) SQL Server
General
1 14 (11.57%) Finance
2 4 (3.31%) Back Office
3 2 (1.65%) Telecoms
4 1 (0.83%) Advertising
4 1 (0.83%) Legal
4 1 (0.83%) Retail
Miscellaneous
1 8 (6.61%) Blackberry
2 4 (3.31%) Analytical Skills
2 4 (3.31%) Driving Licence
2 4 (3.31%) Enterprise Software
2 4 (3.31%) NHS
3 3 (2.48%) Mobile Computing
4 2 (1.65%) iPhone
5 1 (0.83%) Data Centre
5 1 (0.83%) iPad
Operating Systems
1 67 (55.37%) Windows
2 38 (31.40%) Windows 7
3 13 (10.74%) Windows XP
4 7 (5.79%) Windows 8
5 4 (3.31%) Android
5 4 (3.31%) Apple iOS
6 3 (2.48%) Windows 10
7 2 (1.65%) Windows Server
8 1 (0.83%) Linux
8 1 (0.83%) Unix
8 1 (0.83%) Windows Server 2003
8 1 (0.83%) Windows Server 2012
8 1 (0.83%) Windows Vista
Processes & Methodologies
1 35 (28.93%) ITIL
2 19 (15.70%) Service Management
3 10 (8.26%) Incident Management
4 6 (4.96%) Fault Management
5 5 (4.13%) Email Management
6 4 (3.31%) Service Delivery
6 4 (3.31%) Ticket Management
7 3 (2.48%) Data Protection
7 3 (2.48%) Migration
8 2 (1.65%) Change Control
8 2 (1.65%) Change Management
8 2 (1.65%) ITIL V3
8 2 (1.65%) ITSM
8 2 (1.65%) Project Planning
8 2 (1.65%) Root Cause Analysis
9 1 (0.83%) Benchmarking
9 1 (0.83%) CRM
9 1 (0.83%) Information Security
9 1 (0.83%) Problem Management
9 1 (0.83%) Release Management
Programming Languages
1 2 (1.65%) SQL
2 1 (0.83%) C
Qualifications
1 4 (3.31%) CCNA
1 4 (3.31%) Cisco Certification
2 3 (2.48%) ITIL Certification
2 3 (2.48%) MCP
3 2 (1.65%) A+ Certification
3 2 (1.65%) DV Cleared
3 2 (1.65%) ITIL Foundation Certificate
3 2 (1.65%) Security Cleared
4 1 (0.83%) Degree
4 1 (0.83%) SC Cleared
Quality Assurance & Compliance
1 20 (16.53%) SLA
2 1 (0.83%) Disclosure Scotland
2 1 (0.83%) ISO 9000
System Software
1 62 (51.24%) Active Directory
Systems Management
1 2 (1.65%) OVSD
1 2 (1.65%) SCCM
1 2 (1.65%) ZENworks
2 1 (0.83%) Backup Exec
2 1 (0.83%) DameWare
2 1 (0.83%) Norton AntiVirus
Vendors
1 54 (44.63%) Microsoft
2 13 (10.74%) Cisco
3 6 (4.96%) SAP
4 5 (4.13%) Bomgar
5 4 (3.31%) Lotus
5 4 (3.31%) Remedy
6 2 (1.65%) Apple
6 2 (1.65%) BMC
6 2 (1.65%) HP
6 2 (1.65%) ServiceNow
7 1 (0.83%) Adobe
7 1 (0.83%) Intel Security
7 1 (0.83%) Northgate
7 1 (0.83%) Oracle
7 1 (0.83%) Pegasus
7 1 (0.83%) PeopleSoft
7 1 (0.83%) Salesforce.com
7 1 (0.83%) Sun
7 1 (0.83%) Symantec
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £25 per hour
Posted: 2 days ago
Hampshire
Computer People
Rate: £12.50 per hour + TEMP TO PERM
Posted: 4 days ago