The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 150 174 150
Rank change year-on-year
+24 -24
Contract jobs requiring a 1st Line Support 90 61 71
As % of all contract IT jobs located in the South East 0.96% 0.73% 0.95%
As % of the Job Titles category 1.05% 0.80% 1.03%
Number of daily rates quoted 25 14 8
Average daily rate
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of your Daily Rate
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£140 £114 £125
Average daily rate % change year-on-year
+23.07% -9.00%
90% offered a daily rate of more than £98 £103 £99
10% offered a daily rate of more than £153 £146 £137
UK excluding London average daily rate £125 £80 £110
% change year-on-year
+56.25% -27.27%
Number of hourly rates quoted 47 23 48
Average hourly rate £12.50 £12.50 £11.75
Average hourly rate % change year-on-year
- +6.38%
90% offered a hourly rate of more than £9.00 £10.70 £10.00
10% offered a hourly rate of more than £16.60 £13.50 £14.00
UK excluding London average hourly rate £12.00 £11.50 £11.35
% change year-on-year
+4.34% +1.32%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8534 7613 6882
As % of all contract IT jobs located in the South East 91.42% 91.48% 91.63%
Number of daily rates quoted 4596 3962 3299
Average daily rate £375 £363 £360
Average daily rate % change year-on-year
+3.44% +0.69%
90% offered a daily rate of more than £225 £223 £215
10% offered a daily rate of more than £513 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 406 449 609
Average hourly rate £16.50 £16.50 £18.00
Average hourly rate % change year-on-year
- -8.33%
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £40.00 £39.00 £40.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the South East region.

1st Line Support Daily Rate Trend in the South East

1st Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the South East region.

1st Line Support Hourly Rate Trend in the South East

1st Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -4 34 £150 - 3
Buckinghamshire -5 18 £121 +10.00% 1
Surrey -2 12 £140 +24.44% 9
Kent 0 9 £125 - 3
Berkshire -3 5 £130 -8.77% 1
West Sussex - 5 - - 1
Oxfordshire -16 4 - -
East Sussex -8 3 £110 -
Middlesex - - - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 30 January 2015, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 106 (55.79%) Windows
2 80 (42.11%) MS Office
3 78 (41.05%) ITIL
4 67 (35.26%) Microsoft
5 50 (26.32%) Windows 7
6 49 (25.79%) Active Directory
7 46 (24.21%) MS Excel
8 44 (23.16%) Security Cleared
9 35 (18.42%) SC Cleared
10 33 (17.37%) Service Management
11 24 (12.63%) Citrix
11 24 (12.63%) Analytical Skills
12 21 (11.05%) SLA
13 19 (10.00%) HP
13 19 (10.00%) Finance
14 18 (9.47%) MS Exchange
15 17 (8.95%) MCSE
15 17 (8.95%) MCP
15 17 (8.95%) Microsoft Certification
15 17 (8.95%) Cisco
15 17 (8.95%) Management Information System
15 17 (8.95%) Windows Server 2008
16 16 (8.42%) Windows 8
16 16 (8.42%) Windows XP
17 15 (7.89%) ITSM
18 13 (6.84%) C
18 13 (6.84%) Windows Vista
19 12 (6.32%) Backup Exec
19 12 (6.32%) Exchange Server 2003
19 12 (6.32%) ITIL Foundation Certificate

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 30 January 2015, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (9.47%) MS Exchange
2 12 (6.32%) Exchange Server 2003
3 3 (1.58%) IBM Notes
4 2 (1.05%) CMS
4 2 (1.05%) Exchange Server 2010
Applications
1 80 (42.11%) MS Office
2 46 (24.21%) MS Excel
3 3 (1.58%) Spreadsheet
4 1 (0.53%) MS PowerPoint
Cloud Services
1 4 (2.11%) SaaS
2 3 (1.58%) Office 365
Communications & Networking
1 10 (5.26%) Internet
2 7 (3.68%) Wireless
2 7 (3.68%) WAN
2 7 (3.68%) LAN
3 6 (3.16%) VoIP
4 5 (2.63%) VPN
5 4 (2.11%) TCP/IP
6 3 (1.58%) Intranet
7 1 (0.53%) Wi-Fi
7 1 (0.53%) MPLS
7 1 (0.53%) DSL
7 1 (0.53%) HTTP
7 1 (0.53%) HTTPS
Database & Business Intelligence
1 4 (2.11%) Oracle Database
2 1 (0.53%) Crystal Reports
General
1 19 (10.00%) Finance
2 9 (4.74%) Telecoms
3 4 (2.11%) Manufacturing
3 4 (2.11%) Advertising
4 1 (0.53%) Automotive
4 1 (0.53%) Dutch Language
4 1 (0.53%) French Language
4 1 (0.53%) German Language
4 1 (0.53%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.53%) .NET
1 1 (0.53%) JSON
1 1 (0.53%) XHR
Miscellaneous
1 24 (12.63%) Analytical Skills
2 17 (8.95%) Management Information System
3 5 (2.63%) Mobile Computing
4 4 (2.11%) Blackberry
5 1 (0.53%) Computer Science
Operating Systems
1 106 (55.79%) Windows
2 50 (26.32%) Windows 7
3 17 (8.95%) Windows Server 2008
4 16 (8.42%) Windows 8
4 16 (8.42%) Windows XP
5 13 (6.84%) Windows Vista
6 7 (3.68%) UNIX
7 4 (2.11%) AIX
8 2 (1.05%) Windows 2000 Server
8 2 (1.05%) Windows Server 2003
9 1 (0.53%) Mac OS X
Processes & Methodologies
1 78 (41.05%) ITIL
2 33 (17.37%) Service Management
3 15 (7.89%) ITSM
4 7 (3.68%) Incident Management
5 6 (3.16%) CRM
5 6 (3.16%) Service Delivery
6 5 (2.63%) Software Deployment
6 5 (2.63%) CAD
7 4 (2.11%) Asset Management
7 4 (2.11%) ERP
8 3 (1.58%) Configuration Management
8 3 (1.58%) Migration
9 2 (1.05%) eTOM
9 2 (1.05%) Time Management
9 2 (1.05%) Project Management
9 2 (1.05%) Change Management
Programming Languages
1 13 (6.84%) C
2 7 (3.68%) SQL
Qualifications
1 44 (23.16%) Security Cleared
2 35 (18.42%) SC Cleared
3 17 (8.95%) MCSE
3 17 (8.95%) MCP
3 17 (8.95%) Microsoft Certification
4 12 (6.32%) ITIL Foundation Certificate
5 8 (4.21%) DV Cleared
6 4 (2.11%) Degree
6 4 (2.11%) ITIL Certification
7 1 (0.53%) ECDL
7 1 (0.53%) Cisco Certification
7 1 (0.53%) CCNA
7 1 (0.53%) NVQ Level 3
7 1 (0.53%) BC Cleared
Quality Assurance & Compliance
1 21 (11.05%) SLA
2 4 (2.11%) ISO/IEC 20000
System Software
1 49 (25.79%) Active Directory
2 3 (1.58%) XenApp
3 2 (1.05%) Terminal Services
Systems Management
1 12 (6.32%) Backup Exec
2 9 (4.74%) OVSD
3 4 (2.11%) Tivoli
Vendors
1 67 (35.26%) Microsoft
2 24 (12.63%) Citrix
3 19 (10.00%) HP
4 17 (8.95%) Cisco
5 10 (5.26%) Sun
6 9 (4.74%) Remedy
7 7 (3.68%) Oracle
8 3 (1.58%) Lotus
8 3 (1.58%) Apple
9 2 (1.05%) Mitel
9 2 (1.05%) VMware
10 1 (0.53%) McAfee
10 1 (0.53%) CA
10 1 (0.53%) LANDesk
10 1 (0.53%) New Relic
10 1 (0.53%) Altiris
Guildford, Surrey
Lorien Resourcing
Posted: Yesterday
Sutton, Surrey
Reed Business Information Ltd
Rate: From £120 to £150 per day direct - no agency margin
Posted: 2 days ago
Hampshire
Venn Group - UK
Rate: 8-10 Per Hour
Posted: 18 days ago
Hampshire
Venn Group - UK
Rate: 7-9 Per Hour
Posted: 26 days ago