The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 152 164 153
Rank change year-on-year
+12 -11
Contract jobs requiring a 1st Line Support 97 60 84
As % of all contract IT jobs located in the South East 1.05% 0.71% 0.85%
As % of the Job Titles category 1.15% 0.76% 0.93%
Number of daily rates quoted 35 13 6
Average daily rate
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£120 £135 £108
Average daily rate % change year-on-year
-11.11% +25.58%
90% offered a daily rate of more than £106 £97 £105
10% offered a daily rate of more than £158 £240 £138
UK excluding London average daily rate £108 £123 £110
% change year-on-year
-12.24% +11.36%
Number of hourly rates quoted 44 42 47
Average hourly rate £12.50 £11.88 £11.50
Average hourly rate % change year-on-year
+5.26% +3.26%
90% offered a hourly rate of more than £10.33 £9.55 £9.39
10% offered a hourly rate of more than £17.00 £15.00 £16.40
UK excluding London average hourly rate £11.50 £11.00 £11.50
% change year-on-year
+4.54% -4.34%
Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8443 7880 9019
As % of all contract IT jobs located in the South East 91.77% 92.77% 91.26%
Number of daily rates quoted 4593 4073 4128
Average daily rate £350 £360 £350
Average daily rate % change year-on-year
-2.77% +2.85%
90% offered a daily rate of more than £213 £205 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 407 547 637
Average hourly rate £16.00 £17.00 £18.88
Average hourly rate % change year-on-year
-5.88% -9.93%
90% offered a hourly rate of more than £11.00 £11.75 £11.00
10% offered a hourly rate of more than £39.40 £37.50 £42.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
1st Line Support
England

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the South East region.

1st Line Support Daily Rate Trend in the South East

1st Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the South East region.

1st Line Support Hourly Rate Trend in the South East

1st Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the South East region over the 3 months to 28 July 2014.

1st Line Support Hourly Rate Histogram in the South East

1st Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Buckinghamshire 0 17 £130 -13.33% 1
West Sussex +12 16 £120 -
Berkshire -1 13 £138 -8.33% 2
Hampshire -16 11 £108 -20.37% 7
East Sussex +8 10 £95 - 2
Oxfordshire -1 8 £85 - 5
Surrey 0 7 £120 +9.09% 5
Kent +5 6 £175 - 4
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 28 July 2014, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 137 (65.55%) Windows
2 87 (41.63%) Active Directory
3 76 (36.36%) MS Office
4 65 (31.10%) Microsoft
5 60 (28.71%) Windows 7
6 58 (27.75%) ITIL
7 53 (25.36%) MS Excel
8 52 (24.88%) Windows XP
9 29 (13.88%) Citrix
10 27 (12.92%) MS Exchange
10 27 (12.92%) SLA
11 24 (11.48%) Windows Server 2008
12 20 (9.57%) SC Cleared
12 20 (9.57%) Security Cleared
13 18 (8.61%) TCP/IP
14 17 (8.13%) Finance
15 14 (6.70%) Service Management
16 12 (5.74%) Microsoft Certification
16 12 (5.74%) LAN
17 10 (4.78%) VMware
17 10 (4.78%) Exchange Server 2003
17 10 (4.78%) Windows Vista
17 10 (4.78%) Blackberry
17 10 (4.78%) Exchange Server 2010
18 9 (4.31%) Office 365
18 9 (4.31%) VMware Infrastructure
18 9 (4.31%) WAN
18 9 (4.31%) VPN
18 9 (4.31%) MCP
18 9 (4.31%) UNIX

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 28 July 2014, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (12.92%) MS Exchange
2 10 (4.78%) Exchange Server 2003
2 10 (4.78%) Exchange Server 2010
3 6 (2.87%) Blackberry Enterprise Server
4 4 (1.91%) Exchange Server 2007
5 3 (1.44%) IBM Notes
6 1 (0.48%) SharePoint
6 1 (0.48%) Lync
6 1 (0.48%) CMS
6 1 (0.48%) Exchange Server 2000
Applications
1 76 (36.36%) MS Office
2 53 (25.36%) MS Excel
3 2 (0.96%) MS PowerPoint
Business Applications
1 2 (0.96%) Remedy ITSM
Cloud Services
1 9 (4.31%) Office 365
Communications & Networking
1 18 (8.61%) TCP/IP
2 12 (5.74%) LAN
3 9 (4.31%) WAN
3 9 (4.31%) VPN
4 7 (3.35%) Internet
5 5 (2.39%) DNS
6 4 (1.91%) Broadband
7 2 (0.96%) ADSL
7 2 (0.96%) Firewall
7 2 (0.96%) Wireless
8 1 (0.48%) Unified Communications
8 1 (0.48%) Wi-Fi
8 1 (0.48%) SAN
8 1 (0.48%) DHCP
8 1 (0.48%) Ethernet
General
1 17 (8.13%) Finance
2 4 (1.91%) Banking
3 3 (1.44%) Retail
3 3 (1.44%) Telecoms
3 3 (1.44%) Legal
4 2 (0.96%) Dutch Language
5 1 (0.48%) Automotive
5 1 (0.48%) Law
Libraries, Frameworks & Software Standards
1 1 (0.48%) Application Packaging
Miscellaneous
1 10 (4.78%) Blackberry
2 7 (3.35%) Thin Client
2 7 (3.35%) Fat Client
3 5 (2.39%) Video Conferencing
4 4 (1.91%) Mathematics
5 3 (1.44%) Management Information System
6 2 (0.96%) Client/Server
6 2 (0.96%) EPoS
6 2 (0.96%) EFT
7 1 (0.48%) Handset
7 1 (0.48%) Replication
7 1 (0.48%) FMCG
7 1 (0.48%) EqualLogic
Operating Systems
1 137 (65.55%) Windows
2 60 (28.71%) Windows 7
3 52 (24.88%) Windows XP
4 24 (11.48%) Windows Server 2008
5 10 (4.78%) Windows Vista
6 9 (4.31%) UNIX
7 8 (3.83%) Windows Server 2003
8 5 (2.39%) Windows 8
9 4 (1.91%) Solaris
10 3 (1.44%) Windows 2000
10 3 (1.44%) Windows NT
10 3 (1.44%) Apple iOS
11 2 (0.96%) Linux
12 1 (0.48%) Mac OS X
12 1 (0.48%) Android
12 1 (0.48%) Windows 2000 Server
Processes & Methodologies
1 58 (27.75%) ITIL
2 14 (6.70%) Service Management
3 8 (3.83%) Software Deployment
4 7 (3.35%) ITSM
5 5 (2.39%) Problem Management
6 4 (1.91%) Software Distribution
6 4 (1.91%) Mobile Device Management
7 3 (1.44%) Service Delivery
8 2 (0.96%) Change Management
8 2 (0.96%) Information Security Management
8 2 (0.96%) Data Security
8 2 (0.96%) Security Management
8 2 (0.96%) Information Security
8 2 (0.96%) Incident Management
8 2 (0.96%) ISMS
9 1 (0.48%) Data Entry
9 1 (0.48%) Network Management
9 1 (0.48%) Change Control
9 1 (0.48%) Requirements Analysis
9 1 (0.48%) Asset Management
Programming Languages
1 5 (2.39%) SQL
2 4 (1.91%) C
Qualifications
1 20 (9.57%) SC Cleared
1 20 (9.57%) Security Cleared
2 12 (5.74%) Microsoft Certification
3 9 (4.31%) MCP
4 8 (3.83%) MCSE
4 8 (3.83%) DV Cleared
5 6 (2.87%) CCNA
5 6 (2.87%) Cisco Certification
6 3 (1.44%) Degree
7 2 (0.96%) MCITP
7 2 (0.96%) ITIL Certification
8 1 (0.48%) MCTS
8 1 (0.48%) MCSA
8 1 (0.48%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 27 (12.92%) SLA
2 2 (0.96%) ISO/IEC 27001
System Software
1 87 (41.63%) Active Directory
2 9 (4.31%) VMware Infrastructure
3 6 (2.87%) Terminal Services
4 5 (2.39%) XenApp
5 1 (0.48%) vSphere
5 1 (0.48%) VMware ESXi
5 1 (0.48%) VMware ESX
5 1 (0.48%) Squid
Systems Management
1 7 (3.35%) Backup Exec
2 2 (0.96%) OVSD
3 1 (0.48%) Symantec Enterprise Vault
3 1 (0.48%) ZENworks
3 1 (0.48%) Norton AntiVirus
Vendors
1 65 (31.10%) Microsoft
2 29 (13.88%) Citrix
3 10 (4.78%) VMware
4 6 (2.87%) Oracle
5 5 (2.39%) Veeam
6 4 (1.91%) MobileIron
6 4 (1.91%) Altiris
6 4 (1.91%) HP
7 3 (1.44%) Lotus
7 3 (1.44%) Apple
7 3 (1.44%) Cisco
7 3 (1.44%) Remedy
8 2 (0.96%) Symantec
9 1 (0.48%) Juniper
9 1 (0.48%) Novell
9 1 (0.48%) Dell
9 1 (0.48%) SAP
South East
ARC IT Recruitment Ltd
Rate: £110 Per Annum
Posted: 3 days ago
Lyndhurst, Hampshire
360 Resourcing Solutions
Rate: £10 per hour
Posted: 5 days ago
Berkshire
Venn Group - UK
Posted: 5 days ago
Basingstoke, Hampshire
Connectus
Rate: £10 - £13.75 per hour
Posted: 5 days ago
Winchester, Hampshire
Experis Ltd
Rate: £8.68 per hour
Posted: 5 days ago
Kidlington
Reed Technology - UK Posting Account
Rate: £12 - £13.70 per hour
Posted: 6 days ago
Kent
ReThink Recruitment
Rate: £100.00 - £110.00 per day
Posted: 6 days ago
Kent
Interquest - Sand Resources
Rate: £8 - £8.50 per hour
Posted: 12 days ago
Bicester
Opus Recruitment Solutions Ltd
Rate: £80 - £90 per day
Posted: 18 days ago