The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 155 160 166
Rank change year-on-year
+5 +6
Contract jobs requiring a 1st Line Support 88 71 93
As % of all contract IT jobs located in the South East 0.96% 0.82% 0.94%
As % of the Job Titles category 1.05% 0.88% 1.02%
Number of daily rates quoted 40 12 22
Average daily rate
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of your Daily Rate
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£118 £150 £115
Average daily rate % change year-on-year
-21.66% +31.00%
90% offered a daily rate of more than £99 £125 £105
10% offered a daily rate of more than £161 £245 £124
UK excluding London average daily rate £113 £88 £110
% change year-on-year
+28.57% -20.45%
Number of hourly rates quoted 37 46 56
Average hourly rate £12.50 £12.00 £12.48
Average hourly rate % change year-on-year
+4.16% -3.86%
90% offered a hourly rate of more than £10.00 £10.60 £10.00
10% offered a hourly rate of more than £16.20 £14.00 £14.10
UK excluding London average hourly rate £11.50 £11.50 £11.63
% change year-on-year
- -1.07%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8392 8070 9133
As % of all contract IT jobs located in the South East 91.47% 92.66% 92.21%
Number of daily rates quoted 4635 4319 4191
Average daily rate £360 £363 £350
Average daily rate % change year-on-year
-0.68% +3.57%
90% offered a daily rate of more than £213 £215 £218
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 435 498 620
Average hourly rate £16.50 £15.75 £17.50
Average hourly rate % change year-on-year
+4.76% -10.00%
90% offered a hourly rate of more than £10.57 £11.25 £11.00
10% offered a hourly rate of more than £42.50 £38.75 £40.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the South East region.

1st Line Support Daily Rate Trend in the South East

1st Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the South East region.

1st Line Support Hourly Rate Trend in the South East

1st Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the South East region over the 3 months to 1 October 2014.

1st Line Support Hourly Rate Histogram in the South East

1st Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Buckinghamshire +20 24 £121 -11.81% 6
Hampshire -15 18 £118 -6.00% 8
Surrey +5 11 £140 -6.66% 2
Berkshire +12 10 £115 -42.50% 7
West Sussex +5 7 £120 - 3
Oxfordshire -4 7 £85 - 4
East Sussex - 3 £83 - 1
Kent -6 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 1 October 2014, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 119 (62.63%) Windows
2 66 (34.74%) MS Office
3 62 (32.63%) ITIL
3 62 (32.63%) Active Directory
4 59 (31.05%) Microsoft
5 44 (23.16%) Windows 7
6 41 (21.58%) MS Excel
7 32 (16.84%) Citrix
8 26 (13.68%) Windows XP
9 25 (13.16%) Security Cleared
10 22 (11.58%) SC Cleared
10 22 (11.58%) Service Management
11 21 (11.05%) Finance
11 21 (11.05%) MS Exchange
12 19 (10.00%) Windows Server 2008
13 17 (8.95%) SLA
14 15 (7.89%) Analytical Skills
15 14 (7.37%) Microsoft Certification
16 12 (6.32%) MCP
16 12 (6.32%) UNIX
16 12 (6.32%) MCSE
17 11 (5.79%) LAN
18 10 (5.26%) Backup Exec
18 10 (5.26%) Exchange Server 2003
18 10 (5.26%) WAN
18 10 (5.26%) DV Cleared
19 9 (4.74%) Software Deployment
19 9 (4.74%) Internet
20 8 (4.21%) SQL
20 8 (4.21%) Oracle

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 1 October 2014, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (11.05%) MS Exchange
2 10 (5.26%) Exchange Server 2003
3 4 (2.11%) IBM Notes
4 2 (1.05%) CMS
4 2 (1.05%) Blackberry Enterprise Server
5 1 (0.53%) Exchange Server 2000
5 1 (0.53%) Exchange Server 2007
5 1 (0.53%) Lync
5 1 (0.53%) Exchange Server 2010
Applications
1 66 (34.74%) MS Office
2 41 (21.58%) MS Excel
3 2 (1.05%) Spreadsheet
Cloud Services
1 7 (3.68%) Office 365
2 2 (1.05%) SaaS
Communications & Networking
1 11 (5.79%) LAN
2 10 (5.26%) WAN
3 9 (4.74%) Internet
4 7 (3.68%) TCP/IP
5 3 (1.58%) Intranet
6 2 (1.05%) VPN
7 1 (0.53%) VoIP
7 1 (0.53%) DNS
7 1 (0.53%) HTTPS
7 1 (0.53%) DHCP
7 1 (0.53%) Ethernet
7 1 (0.53%) HTTP
7 1 (0.53%) SAN
7 1 (0.53%) DSL
7 1 (0.53%) MPLS
7 1 (0.53%) Wireless
7 1 (0.53%) Firewall
7 1 (0.53%) Unified Communications
Database & Business Intelligence
1 2 (1.05%) Oracle Database
General
1 21 (11.05%) Finance
2 7 (3.68%) Telecoms
3 4 (2.11%) Banking
4 2 (1.05%) Dutch Language
4 2 (1.05%) Manufacturing
5 1 (0.53%) Automotive
5 1 (0.53%) Law
5 1 (0.53%) Legal
5 1 (0.53%) French Language
5 1 (0.53%) German Language
Libraries, Frameworks & Software Standards
1 1 (0.53%) .NET
1 1 (0.53%) JSON
1 1 (0.53%) Application Packaging
1 1 (0.53%) XHR
Miscellaneous
1 15 (7.89%) Analytical Skills
2 5 (2.63%) Blackberry
2 5 (2.63%) Management Information System
3 4 (2.11%) Fat Client
3 4 (2.11%) Thin Client
4 2 (1.05%) Client/Server
5 1 (0.53%) Mathematics
5 1 (0.53%) EqualLogic
5 1 (0.53%) FMCG
5 1 (0.53%) Video Conferencing
Operating Systems
1 119 (62.63%) Windows
2 44 (23.16%) Windows 7
3 26 (13.68%) Windows XP
4 19 (10.00%) Windows Server 2008
5 12 (6.32%) UNIX
6 7 (3.68%) Windows 8
7 5 (2.63%) Windows Server 2003
8 4 (2.11%) Solaris
9 3 (1.58%) Windows Vista
10 2 (1.05%) Apple iOS
10 2 (1.05%) AIX
11 1 (0.53%) Linux
11 1 (0.53%) Mac OS X
11 1 (0.53%) Windows 2000 Server
11 1 (0.53%) Android
Processes & Methodologies
1 62 (32.63%) ITIL
2 22 (11.58%) Service Management
3 9 (4.74%) Software Deployment
4 7 (3.68%) Incident Management
5 5 (2.63%) ITSM
6 4 (2.11%) Service Delivery
6 4 (2.11%) Change Management
7 2 (1.05%) ISMS
7 2 (1.05%) Migration
7 2 (1.05%) Information Security Management
7 2 (1.05%) Security Management
7 2 (1.05%) Problem Management
7 2 (1.05%) eTOM
7 2 (1.05%) Asset Management
7 2 (1.05%) Information Security
7 2 (1.05%) Project Management
7 2 (1.05%) Configuration Management
7 2 (1.05%) CRM
7 2 (1.05%) ERP
8 1 (0.53%) CAD
Programming Languages
1 8 (4.21%) SQL
2 5 (2.63%) C
Qualifications
1 25 (13.16%) Security Cleared
2 22 (11.58%) SC Cleared
3 14 (7.37%) Microsoft Certification
4 12 (6.32%) MCP
4 12 (6.32%) MCSE
5 10 (5.26%) DV Cleared
6 7 (3.68%) CCNA
6 7 (3.68%) Cisco Certification
7 3 (1.58%) ITIL Foundation Certificate
8 2 (1.05%) MCITP
8 2 (1.05%) Degree
8 2 (1.05%) ITIL Certification
9 1 (0.53%) MCSA
9 1 (0.53%) ECDL
9 1 (0.53%) MCTS
9 1 (0.53%) BC Cleared
9 1 (0.53%) NVQ Level 3
Quality Assurance & Compliance
1 17 (8.95%) SLA
2 2 (1.05%) ISO/IEC 20000
2 2 (1.05%) ISO/IEC 27001
System Software
1 62 (32.63%) Active Directory
2 2 (1.05%) VMware Infrastructure
2 2 (1.05%) XenApp
2 2 (1.05%) Terminal Services
3 1 (0.53%) VMware ESX
3 1 (0.53%) vSphere
3 1 (0.53%) VMware ESXi
Systems Management
1 10 (5.26%) Backup Exec
2 3 (1.58%) OVSD
3 2 (1.05%) Tivoli
4 1 (0.53%) ZENworks
4 1 (0.53%) Norton AntiVirus
4 1 (0.53%) Symantec Enterprise Vault
Vendors
1 59 (31.05%) Microsoft
2 32 (16.84%) Citrix
3 8 (4.21%) Oracle
4 5 (2.63%) Cisco
4 5 (2.63%) Remedy
4 5 (2.63%) Veeam
5 4 (2.11%) HP
5 4 (2.11%) Lotus
6 3 (1.58%) Apple
7 2 (1.05%) VMware
7 2 (1.05%) Symantec
8 1 (0.53%) Juniper
8 1 (0.53%) Novell
8 1 (0.53%) Dell
8 1 (0.53%) New Relic
High Wycombe, Buckinghamshire
Global Technology Solutions Ltd
Rate: £8.00 - £8.50 per hour
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £110.00 - £120.00 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
Certes Computing Ltd
Rate: £120 - £144 per day
Posted: 2 days ago
Basingstoke, Hampshire
Capita Resourcing - IT Resourcing
Rate: £100 - £110 per day
Posted: 5 days ago
Winchester, Hampshire
Experis Ltd
Rate: £8.68 per hour
Posted: 6 days ago
Winchester
Reed Technology - UK Posting Account
Rate: £13.00 - £13.70 per hour
Posted: 7 days ago
Berkshire
Venn Group - UK
Rate: 100-150 Per Day
Posted: 8 days ago
High Wycombe
Hays IT - Uk Posting account
Rate: £10 - £14 per hour + Chance to go perm
Posted: 15 days ago
Oxford
Reed Technology - UK Posting Account
Rate: £13.00 - £13.70 per hour
Posted: 15 days ago
Berkshire
Venn Group - UK
Rate: 8-10 Per Hour
Posted: 20 days ago