1st Line Support Contracts in the South East
 
Demand Trend Daily Rate Trend Hourly Rate Trend Hourly Rate Histogram Job Locations Related Skills

The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
20 May 2013		 Same period 2012 Same period 2011
First Line Support
Rank 154 152 165
Rank change year-on-year
-2 +13
Contract jobs requiring a 1st Line Support 71 95 80
As % of all contract IT jobs located in the South East 0.908% 0.939% 0.778%
As % of the Job Titles category 0.979% 1.015% 0.839%
Number of daily rates quoted 15 12 6
Average daily rate £125 £112 £103
Average daily rate % change year-on-year
+11.60% +9.26%
90% offered a daily rate of more than £99 £101 £95
10% offered a daily rate of more than £137 £148 £105
UK excluding London average daily rate £110 £105 £88
% change year-on-year
+4.76% +20.00%
Number of hourly rates quoted 44 54 65
Average hourly rate £12.98 £11.67 £11.65
Average hourly rate % change year-on-year
+11.23% +0.12%
90% offered a hourly rate of more than £9.65 £10.00 £9.55
10% offered a hourly rate of more than £14.85 £15.40 £15.00
UK excluding London average hourly rate £11.50 £11.19 £11.36
% change year-on-year
+2.81% -1.54%
All Job Titles
South East
Contract IT job ads with a match in the
Job Titles category		 7249 9360 9532
As % of all contract IT jobs located in the South East 92.69% 92.54% 92.64%
Number of daily rates quoted 3589 4188 4102
Average daily rate £350 £350 £360
Average daily rate % change year-on-year
- -2.77%
90% offered a daily rate of more than £205 £220 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 578 719 799
Average hourly rate £17.50 £19.00 £21.00
Average hourly rate % change year-on-year
-7.89% -9.52%
90% offered a hourly rate of more than £12.00 £11.25 £11.00
10% offered a hourly rate of more than £38.75 £42.50 £42.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
1st Line Support
England

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support across the South East region as a proportion of the total demand within the Job Titles category.

South East 1st Line Support Jobs Demand Trend

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the South East region.

South East 1st Line Support Daily Rate Trend

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the South East region.

South East 1st Line Support Hourly Rate Trend

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the South East region over the 3 months to 20 May 2013.

South East 1st Line Support Hourly Rate Histogram

1st Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
Berkshire +17 23 £125 -
Hampshire -1 17 £135 -
Buckinghamshire -2 12 £120 +14.28%
Kent +3 8 - -
Oxfordshire -8 5 - -
Surrey +15 3 £95 -20.16%
West Sussex +9 1 - -
East Sussex +4 1 - -
Isle of Wight - 1 £110 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 49 (36.03%) Windows
2 40 (29.41%) Microsoft
3 38 (27.94%) Active Directory
4 32 (23.53%) MS Office
5 21 (15.44%) SLA
6 20 (14.71%) MS Excel
6 20 (14.71%) Windows 7
7 19 (13.97%) Windows XP
8 16 (11.76%) ITIL
9 15 (11.03%) HP
10 12 (8.824%) TCP/IP
11 11 (8.088%) MS Exchange
11 11 (8.088%) Internet
11 11 (8.088%) Security Cleared
12 10 (7.353%) SC Cleared
12 10 (7.353%) Degree
12 10 (7.353%) Cisco
12 10 (7.353%) Windows Server 2003
13 9 (6.618%) Citrix
13 9 (6.618%) Windows Vista
13 9 (6.618%) Windows Server 2008
14 8 (5.882%) Incident Management
14 8 (5.882%) A+ Certification
14 8 (5.882%) Blackberry
15 7 (5.147%) WAN
15 7 (5.147%) ITSM
15 7 (5.147%) Exchange Server 2007
16 5 (3.676%) Remedy
16 5 (3.676%) UNIX
16 5 (3.676%) LAN

1st Line Support
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 5 (3.676%) HTML
2 1 (0.735%) .NET
2 1 (0.735%) J2EE
2 1 (0.735%) XML
2 1 (0.735%) WebSphere
Application Platforms
1 11 (8.088%) MS Exchange
2 7 (5.147%) Exchange Server 2007
3 5 (3.676%) Exchange Server 2010
4 4 (2.941%) Exchange Server 2003
4 4 (2.941%) SharePoint
5 3 (2.206%) CMS
6 2 (1.471%) Lotus Notes
Applications
1 32 (23.53%) MS Office
2 20 (14.71%) MS Excel
3 2 (1.471%) MS PowerPoint
Business Applications
1 1 (0.735%) Oracle CRM
1 1 (0.735%) Remedy ITSM
Communications & Networking
1 12 (8.824%) TCP/IP
2 11 (8.088%) Internet
3 7 (5.147%) WAN
4 5 (3.676%) LAN
5 3 (2.206%) VPN
5 3 (2.206%) HTTP
6 2 (1.471%) FTP
7 1 (0.735%) DNS
7 1 (0.735%) IP Telephony
7 1 (0.735%) PBX
7 1 (0.735%) ADSL
7 1 (0.735%) Broadband
7 1 (0.735%) SMTP
7 1 (0.735%) DHCP
7 1 (0.735%) Ethernet
Database & Business Intelligence
1 1 (0.735%) SQL Server
General
1 4 (2.941%) Finance
1 4 (2.941%) Retail
Miscellaneous
1 8 (5.882%) Blackberry
2 3 (2.206%) Statistics
3 1 (0.735%) Mathematics
3 1 (0.735%) Computer Science
3 1 (0.735%) iPhone
3 1 (0.735%) Management Information System
3 1 (0.735%) AS400
3 1 (0.735%) PDA
3 1 (0.735%) EPoS
3 1 (0.735%) NHS
Operating Systems
1 49 (36.03%) Windows
2 20 (14.71%) Windows 7
3 19 (13.97%) Windows XP
4 10 (7.353%) Windows Server 2003
5 9 (6.618%) Windows Vista
5 9 (6.618%) Windows Server 2008
6 5 (3.676%) UNIX
7 3 (2.206%) Linux
8 1 (0.735%) Windows 2000
8 1 (0.735%) Windows 8
Processes & Methodologies
1 16 (11.76%) ITIL
2 8 (5.882%) Incident Management
3 7 (5.147%) ITSM
4 5 (3.676%) Service Management
5 3 (2.206%) E-Commerce
5 3 (2.206%) Content Management
6 2 (1.471%) Process Management
7 1 (0.735%) Disaster Recovery
7 1 (0.735%) Workflow
7 1 (0.735%) Quality Management
7 1 (0.735%) CRM
7 1 (0.735%) Fault Management
7 1 (0.735%) User Acceptance Testing
7 1 (0.735%) Data Protection
7 1 (0.735%) Data Entry
7 1 (0.735%) Root Cause Analysis
Programming Languages
1 5 (3.676%) SQL
2 2 (1.471%) Java
3 1 (0.735%) PHP
3 1 (0.735%) Shell Script
Qualifications
1 11 (8.088%) Security Cleared
2 10 (7.353%) Degree
2 10 (7.353%) SC Cleared
3 8 (5.882%) A+ Certification
4 4 (2.941%) MCDST
5 3 (2.206%) MCP
5 3 (2.206%) Microsoft Certification
6 2 (1.471%) CCNA
6 2 (1.471%) Cisco Certification
7 1 (0.735%) MCSE
7 1 (0.735%) CCNP
7 1 (0.735%) MCITP
7 1 (0.735%) BC Cleared
Quality Assurance & Compliance
1 21 (15.44%) SLA
System Software
1 38 (27.94%) Active Directory
2 3 (2.206%) Hyper-V
3 2 (1.471%) VMware Infrastructure
Systems Management
1 1 (0.735%) Norton AntiVirus
1 1 (0.735%) Backup Exec
Vendors
1 40 (29.41%) Microsoft
2 15 (11.03%) HP
3 10 (7.353%) Cisco
4 9 (6.618%) Citrix
5 5 (3.676%) Remedy
6 4 (2.941%) VMware
7 2 (1.471%) Lotus
7 2 (1.471%) Dell
7 2 (1.471%) Oracle
8 1 (0.735%) SAP
8 1 (0.735%) Symantec
8 1 (0.735%) Sophos
8 1 (0.735%) BT
8 1 (0.735%) Altiris
8 1 (0.735%) FrontRange
8 1 (0.735%) VocaLink
1st Line Support Analyst / Helpdesk Analyst
Berkshire
My client are a leading organisation within their industry and currently have the fantastic opportunity for a 1st Line Support Analyst to join them. You will be the...
Clearwater People Solutions
Rate: £100 - 150 Per Day
Posted: 18 May 2013
1st Line Desktop Support
Berkshire
The objective of the role is to deliver to contractual Service Levels against agreed equipment list to achieve first class service delivery and to bring technical expertise to...
Polar Recruitment
Rate: £0000 - £9999 per hour + Attractive Rates of Pay
Posted: 14 May 2013
Service Desk Analyst / 1st Line Support Technician
Southampton, Hampshire
2 x Service Desk & 1st Line Support Engineers are required for 6 month contracts (potential to go perm or become long term) based near Southampton. Working within the...
Connectus
Rate: £10 - £13 per hour
Posted: 14 May 2013
Helpdesk Engineer, Service Desk Analyst, 1st Line Support, CCNA
Oxford, Oxfordshire
Line Support, Network Engineer, CCNA... A strong understanding of LAN/WAN connectivity troubleshooting would also be highly beneficial as would previous service desk experience... Skills:- * Ability to troubleshoot...
Haybrook IT Resourcing Ltd
Rate: Up to £15 per hour
Posted: 17 May 2013
1st Line Support
Southampton, South East
Our client an NHS Trust based in Southampton are currently looking to recruit a number of 1st line support analysts.Criteria:2-3 years experience in 1st/2nd...
E-Resourcing
Rate: £120 - £150 per day
Posted: 8 May 2013
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Last Updated Monday 20 May 2013
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