The statistics below represent IT contracts advertised across the South East region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 29 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
First Line Support
Rank 195 199 149
Rank change year-on-year
+4 -50
Contract jobs requiring a 1st Line Support 63 68 100
As % of all contract IT jobs located in the South East 0.71% 0.71% 1.09%
As % of the Job Titles category 0.76% 0.75% 1.15%
Number of daily rates quoted 20 20 34
Median daily rate £120 £120 £120
90% offered a daily rate of more than £99 £87 £106
10% offered a daily rate of more than £175 £148 £160
UK excluding London median daily rate £114 £120 £109
% change year-on-year
-5.20% +10.34%
Number of hourly rates quoted 34 38 48
Median hourly rate £12.00 £12.50 £12.50
Median hourly rate % change year-on-year
-4.00% -
90% offered a hourly rate of more than £10.83 £10.00 £10.00
10% offered a hourly rate of more than £14.70 £14.23 £17.00
UK excluding London median hourly rate £11.75 £12.00 £11.50
% change year-on-year
-2.08% +4.34%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8311 9063 8668
As % of all contract IT jobs located in the South East 94.20% 94.85% 94.36%
Number of daily rates quoted 4966 5337 4682
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £250 £230 £210
10% offered a daily rate of more than £525 £500 £495
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 374 426 432
Median hourly rate £21.00 £16.14 £16.14
Median hourly rate % change year-on-year
+30.11% -
90% offered a hourly rate of more than £11.00 £11.45 £11.35
10% offered a hourly rate of more than £47.88 £42.50 £40.00
UK excluding London median hourly rate £16.50 £16.16 £16.25
% change year-on-year
+2.10% -0.55%

1st Line Support
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the South East region.

1st Line Support Daily Rate Trend in the South East

1st Line Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the South East region over the 3 months to 29 July 2016.

1st Line Support Daily Rate Histogram in the South East

1st Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the South East region.

1st Line Support Hourly Rate Trend in the South East

1st Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the South East region over the 3 months to 29 July 2016.

1st Line Support Hourly Rate Histogram in the South East

1st Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +12 29 £170 +94.28% 3
Buckinghamshire +17 10 £120 -14.28% 6
Surrey -10 8 £115 +2.22% 4
Berkshire 0 6 £110 -18.51% 1
West Sussex -3 6 £130 - 1
Oxfordshire +1 3 - - 5
Kent +9 1 £110 +25.71% 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 29 July 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring 1st Line Support in the job title.

1 71 (55.04%) Windows
2 56 (43.41%) Active Directory
3 41 (31.78%) Microsoft
4 40 (31.01%) MS Office
5 38 (29.46%) Windows 7
6 34 (26.36%) ITIL
7 17 (13.18%) Service Management
8 15 (11.63%) Cisco
9 12 (9.30%) SLA
9 12 (9.30%) Windows XP
10 11 (8.53%) MS Excel
11 10 (7.75%) Finance
12 8 (6.20%) Bomgar
12 8 (6.20%) LAN
12 8 (6.20%) WAN
13 7 (5.43%) Blackberry
13 7 (5.43%) Email Management
14 6 (4.65%) Windows 8
15 5 (3.88%) Fault Management
15 5 (3.88%) TCP/IP
15 5 (3.88%) ATM
15 5 (3.88%) MS Exchange
16 4 (3.10%) CCNA
16 4 (3.10%) Cisco Certification
16 4 (3.10%) VMware
16 4 (3.10%) Android
16 4 (3.10%) SC Cleared
16 4 (3.10%) Security Cleared
16 4 (3.10%) Enterprise Software
16 4 (3.10%) ServiceNow

1st Line Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (3.88%) MS Exchange
2 2 (1.55%) Exchange Server 2003
2 2 (1.55%) IBM Notes
2 2 (1.55%) SharePoint
3 1 (0.78%) Blackberry Enterprise Server
3 1 (0.78%) Exchange Server 2010
3 1 (0.78%) Exchange Server 2013
Applications
1 40 (31.01%) MS Office
2 11 (8.53%) MS Excel
3 1 (0.78%) MS PowerPoint
3 1 (0.78%) MS Visio
Cloud Services
1 3 (2.33%) Office 365
Communications & Networking
1 8 (6.20%) LAN
1 8 (6.20%) WAN
2 5 (3.88%) ATM
2 5 (3.88%) TCP/IP
3 3 (2.33%) Internet
4 2 (1.55%) DNS
4 2 (1.55%) Intranet
4 2 (1.55%) Skype
4 2 (1.55%) VoIP
5 1 (0.78%) ADSL
5 1 (0.78%) Ethernet
5 1 (0.78%) Extranet
5 1 (0.78%) Firewall
5 1 (0.78%) ISDN
5 1 (0.78%) PSTN
5 1 (0.78%) SAN
5 1 (0.78%) VPN
Database & Business Intelligence
1 1 (0.78%) SQL Server
General
1 10 (7.75%) Finance
2 3 (2.33%) Back Office
2 3 (2.33%) Retail
3 2 (1.55%) Telecoms
4 1 (0.78%) Advertising
4 1 (0.78%) Legal
Miscellaneous
1 7 (5.43%) Blackberry
2 4 (3.10%) Analytical Skills
2 4 (3.10%) Enterprise Software
3 3 (2.33%) iPhone
3 3 (2.33%) NHS
4 1 (0.78%) Driving Licence
4 1 (0.78%) iPad
4 1 (0.78%) Management Information System
4 1 (0.78%) Video Conferencing
Operating Systems
1 71 (55.04%) Windows
2 38 (29.46%) Windows 7
3 12 (9.30%) Windows XP
4 6 (4.65%) Windows 8
5 4 (3.10%) Android
5 4 (3.10%) Windows Server
6 3 (2.33%) Apple iOS
6 3 (2.33%) Windows 10
7 1 (0.78%) Linux
7 1 (0.78%) Unix
7 1 (0.78%) Windows Mobile
7 1 (0.78%) Windows Server 2003
7 1 (0.78%) Windows Server 2008
7 1 (0.78%) Windows Server 2012
7 1 (0.78%) Windows Vista
Processes & Methodologies
1 34 (26.36%) ITIL
2 17 (13.18%) Service Management
3 7 (5.43%) Email Management
4 5 (3.88%) Fault Management
5 3 (2.33%) Data Protection
5 3 (2.33%) Incident Management
6 2 (1.55%) Asset Management
6 2 (1.55%) Coaching
6 2 (1.55%) CRM
6 2 (1.55%) IT Asset Management
6 2 (1.55%) Line Management
6 2 (1.55%) Service Delivery
6 2 (1.55%) Ticket Management
7 1 (0.78%) Application Discovery
7 1 (0.78%) Benchmarking
7 1 (0.78%) Continuous Improvement
7 1 (0.78%) Email Filtering
7 1 (0.78%) ITIL V3
7 1 (0.78%) Kalman Filter
7 1 (0.78%) Server Virtualisation
Programming Languages
1 1 (0.78%) C
1 1 (0.78%) SQL
Qualifications
1 4 (3.10%) CCNA
1 4 (3.10%) Cisco Certification
1 4 (3.10%) SC Cleared
1 4 (3.10%) Security Cleared
2 2 (1.55%) A+ Certification
3 1 (0.78%) Degree
3 1 (0.78%) ITIL Foundation Certificate
3 1 (0.78%) MCITP
3 1 (0.78%) MCP
3 1 (0.78%) MCSA
3 1 (0.78%) Microsoft Certification
Quality Assurance & Compliance
1 12 (9.30%) SLA
2 1 (0.78%) ISO 9000
System Software
1 56 (43.41%) Active Directory
2 2 (1.55%) VMware Infrastructure
3 1 (0.78%) Terminal Services
Systems Management
1 2 (1.55%) Backup Exec
1 2 (1.55%) Norton AntiVirus
1 2 (1.55%) SCCM
1 2 (1.55%) Tivoli Storage Manager
1 2 (1.55%) ZENworks
2 1 (0.78%) OVSD
Vendors
1 41 (31.78%) Microsoft
2 15 (11.63%) Cisco
3 8 (6.20%) Bomgar
4 4 (3.10%) ServiceNow
4 4 (3.10%) VMware
5 3 (2.33%) HP
6 2 (1.55%) Apple
6 2 (1.55%) Lotus
6 2 (1.55%) SAP
6 2 (1.55%) Symantec
7 1 (0.78%) Avaya
7 1 (0.78%) Citrix
7 1 (0.78%) Computacenter
7 1 (0.78%) Northgate
7 1 (0.78%) Pegasus
7 1 (0.78%) Salesforce.com
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