The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
First Line Support
Rank 155 168 154
Rank change year-on-year
+13 -14
Contract jobs requiring a 1st Line Support 102 69 87
As % of all contract IT jobs located in the South East 1.04% 0.81% 1.00%
As % of the Job Titles category 1.14% 0.87% 1.07%
Number of daily rates quoted 41 9 18
Average daily rate
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£115 £150 £114
Average daily rate % change year-on-year
-23.33% +31.86%
90% offered a daily rate of more than £85 £118 £109
10% offered a daily rate of more than £168 £150 £128
UK excluding London average daily rate £115 £90 £113
% change year-on-year
+27.77% -20.35%
Number of hourly rates quoted 45 48 56
Average hourly rate £12.50 £12.00 £11.88
Average hourly rate % change year-on-year
+4.16% +1.05%
90% offered a hourly rate of more than £9.21 £10.00 £10.00
10% offered a hourly rate of more than £15.00 £13.25 £14.35
UK excluding London average hourly rate £11.50 £11.50 £11.50
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8982 7890 8105
As % of all contract IT jobs located in the South East 91.53% 92.76% 92.90%
Number of daily rates quoted 4974 4223 3848
Average daily rate £375 £363 £360
Average daily rate % change year-on-year
+3.44% +0.69%
90% offered a daily rate of more than £215 £225 £220
10% offered a daily rate of more than £513 £500 £488
UK excluding London average daily rate £370 £350 £350
% change year-on-year
+5.71% -
Number of hourly rates quoted 490 482 619
Average hourly rate £15.73 £14.50 £17.50
Average hourly rate % change year-on-year
+8.44% -17.14%
90% offered a hourly rate of more than £11.00 £11.09 £11.00
10% offered a hourly rate of more than £42.50 £37.50 £41.60
UK excluding London average hourly rate £16.00 £16.00 £17.50
% change year-on-year
- -8.57%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the South East region.

1st Line Support Daily Rate Trend in the South East

1st Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the South East region.

1st Line Support Hourly Rate Trend in the South East

1st Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the South East region over the 3 months to 21 November 2014.

1st Line Support Hourly Rate Histogram in the South East

1st Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Buckinghamshire +22 39 £132 - 4
Surrey +7 23 £85 -43.33% 7
Hampshire -29 18 £128 - 6
Berkshire +4 10 £115 -4.16% 3
Oxfordshire -21 6 - -
East Sussex -1 3 £110 - 2
West Sussex -8 2 £120 -
Kent - - - - 1
Middlesex - - - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 21 November 2014, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 110 (55.56%) Windows
2 74 (37.37%) ITIL
3 73 (36.87%) MS Office
4 61 (30.81%) Microsoft
5 52 (26.26%) Windows 7
6 49 (24.75%) Active Directory
7 47 (23.74%) MS Excel
8 39 (19.70%) Security Cleared
9 34 (17.17%) SC Cleared
10 28 (14.14%) Service Management
11 27 (13.64%) Citrix
12 24 (12.12%) Windows XP
13 23 (11.62%) Windows Server 2008
13 23 (11.62%) Analytical Skills
14 21 (10.61%) Microsoft Certification
15 20 (10.10%) MS Exchange
15 20 (10.10%) MCP
16 19 (9.60%) MCSE
16 19 (9.60%) SLA
17 16 (8.08%) HP
17 16 (8.08%) Finance
18 15 (7.58%) Windows 8
19 14 (7.07%) Backup Exec
19 14 (7.07%) Exchange Server 2003
19 14 (7.07%) Cisco
20 13 (6.57%) Management Information System
21 12 (6.06%) ITSM
21 12 (6.06%) UNIX
22 11 (5.56%) Internet
22 11 (5.56%) Windows Vista

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 21 November 2014, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (10.10%) MS Exchange
2 14 (7.07%) Exchange Server 2003
3 3 (1.52%) IBM Notes
4 2 (1.01%) Exchange Server 2010
5 1 (0.51%) Exchange Server 2007
5 1 (0.51%) Lync
5 1 (0.51%) Blackberry Enterprise Server
5 1 (0.51%) CMS
Applications
1 73 (36.87%) MS Office
2 47 (23.74%) MS Excel
3 3 (1.52%) Spreadsheet
Cloud Services
1 4 (2.02%) Office 365
2 2 (1.01%) SaaS
Communications & Networking
1 11 (5.56%) Internet
2 10 (5.05%) LAN
2 10 (5.05%) WAN
3 5 (2.53%) TCP/IP
4 4 (2.02%) VoIP
5 3 (1.52%) Intranet
6 1 (0.51%) VPN
6 1 (0.51%) HTTPS
6 1 (0.51%) HTTP
6 1 (0.51%) MPLS
6 1 (0.51%) DSL
6 1 (0.51%) Unified Communications
Database & Business Intelligence
1 2 (1.01%) Oracle Database
2 1 (0.51%) Crystal Reports
General
1 16 (8.08%) Finance
2 7 (3.54%) Telecoms
3 2 (1.01%) Manufacturing
3 2 (1.01%) Banking
4 1 (0.51%) Dutch Language
4 1 (0.51%) French Language
4 1 (0.51%) German Language
4 1 (0.51%) Automotive
Libraries, Frameworks & Software Standards
1 1 (0.51%) .NET
1 1 (0.51%) JSON
1 1 (0.51%) XHR
Miscellaneous
1 23 (11.62%) Analytical Skills
2 13 (6.57%) Management Information System
3 5 (2.53%) Blackberry
4 1 (0.51%) Client/Server
4 1 (0.51%) Thin Client
4 1 (0.51%) Fat Client
4 1 (0.51%) Video Conferencing
4 1 (0.51%) FMCG
4 1 (0.51%) EqualLogic
Operating Systems
1 110 (55.56%) Windows
2 52 (26.26%) Windows 7
3 24 (12.12%) Windows XP
4 23 (11.62%) Windows Server 2008
5 15 (7.58%) Windows 8
6 12 (6.06%) UNIX
7 11 (5.56%) Windows Vista
8 5 (2.53%) Windows Server 2003
9 3 (1.52%) Solaris
10 2 (1.01%) AIX
Processes & Methodologies
1 74 (37.37%) ITIL
2 28 (14.14%) Service Management
3 12 (6.06%) ITSM
4 9 (4.55%) Incident Management
5 7 (3.54%) Software Deployment
6 6 (3.03%) Service Delivery
7 4 (2.02%) Change Management
8 3 (1.52%) Configuration Management
8 3 (1.52%) Migration
9 2 (1.01%) Asset Management
9 2 (1.01%) Time Management
9 2 (1.01%) Project Management
9 2 (1.01%) ERP
9 2 (1.01%) CAD
10 1 (0.51%) CRM
10 1 (0.51%) Data Entry
10 1 (0.51%) Problem Management
10 1 (0.51%) Risk Analysis
10 1 (0.51%) eTOM
10 1 (0.51%) Data Security
Programming Languages
1 9 (4.55%) C
1 9 (4.55%) SQL
Qualifications
1 39 (19.70%) Security Cleared
2 34 (17.17%) SC Cleared
3 21 (10.61%) Microsoft Certification
4 20 (10.10%) MCP
5 19 (9.60%) MCSE
6 9 (4.55%) DV Cleared
7 8 (4.04%) ITIL Foundation Certificate
8 5 (2.53%) CCNA
8 5 (2.53%) Cisco Certification
9 4 (2.02%) ITIL Certification
10 3 (1.52%) Degree
11 1 (0.51%) NVQ Level 3
11 1 (0.51%) BC Cleared
11 1 (0.51%) ECDL
11 1 (0.51%) MCTS
11 1 (0.51%) MCITP
11 1 (0.51%) MCSA
Quality Assurance & Compliance
1 19 (9.60%) SLA
2 2 (1.01%) ISO/IEC 20000
System Software
1 49 (24.75%) Active Directory
2 2 (1.01%) Terminal Services
3 1 (0.51%) VMware ESX
3 1 (0.51%) VMware Infrastructure
3 1 (0.51%) XenApp
3 1 (0.51%) vSphere
3 1 (0.51%) VMware ESXi
Systems Management
1 14 (7.07%) Backup Exec
2 10 (5.05%) OVSD
3 2 (1.01%) Tivoli
4 1 (0.51%) Symantec Enterprise Vault
Vendors
1 61 (30.81%) Microsoft
2 27 (13.64%) Citrix
3 16 (8.08%) HP
4 14 (7.07%) Cisco
5 10 (5.05%) Sun
6 7 (3.54%) Remedy
7 6 (3.03%) Oracle
8 3 (1.52%) Lotus
8 3 (1.52%) Veeam
9 2 (1.01%) Mitel
9 2 (1.01%) Apple
10 1 (0.51%) Symantec
10 1 (0.51%) VMware
10 1 (0.51%) Altiris
10 1 (0.51%) LANDesk
10 1 (0.51%) New Relic
10 1 (0.51%) Dell
10 1 (0.51%) Juniper
10 1 (0.51%) CA
Hampshire
Venn Group - UK
Rate: 7-9 Per Hour
Posted: 5 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: Market Rates Apply
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: 6 days ago
Berkshire
Interquest - ITQ Financial - Tunbridge Wells
Rate: £130 - £160 per day
Posted: 11 days ago
Addlestone, Surrey
Steria
Rate: From £18,000 to £20,000 per annum and Daily rates will be £80 - £90 pe
Posted: 11 days ago
Havant
Hays IT - Uk Posting account
Rate: £11.00 - £14.00 per hour
Posted: 26 days ago