The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
First Line Support
Rank 201 161 184
Rank change year-on-year
-40 +23
Contract jobs requiring a 1st Line Support 69 90 53
As % of all contract IT jobs located in the South East 0.70% 0.98% 0.61%
As % of the Job Titles category 0.75% 1.07% 0.65%
Number of daily rates quoted 19 38 9
Average daily rate
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£110 £120 £150
Average daily rate % change year-on-year
-8.33% -20.00%
90% offered a daily rate of more than £87 £104 £118
10% offered a daily rate of more than £148 £153 £250
UK excluding London average daily rate £110 £110 £100
% change year-on-year
- +10.00%
Number of hourly rates quoted 41 39 35
Average hourly rate £13.23 £12.50 £12.00
Average hourly rate % change year-on-year
+5.80% +4.16%
90% offered a hourly rate of more than £10.00 £10.20 £10.20
10% offered a hourly rate of more than £16.00 £17.00 £14.94
UK excluding London average hourly rate £12.00 £11.69 £11.00
% change year-on-year
+2.67% +6.25%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
9180 8428 8132
As % of all contract IT jobs located in the South East 92.63% 92.15% 93.02%
Number of daily rates quoted 5526 4697 4301
Average daily rate £375 £350 £363
Average daily rate % change year-on-year
+7.14% -3.44%
90% offered a daily rate of more than £238 £210 £220
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 416 410 497
Average hourly rate £17.50 £16.21 £17.50
Average hourly rate % change year-on-year
+7.99% -7.40%
90% offered a hourly rate of more than £11.50 £11.00 £11.75
10% offered a hourly rate of more than £42.50 £42.50 £38.75
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

1st Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the South East region.

1st Line Support Daily Rate Trend in the South East

1st Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the South East region.

1st Line Support Hourly Rate Trend in the South East

1st Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the South East region over the 3 months to 28 August 2015.

1st Line Support Hourly Rate Histogram in the South East

1st Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -4 19 £105 -10.63% 5
Berkshire 0 13 £120 +2.12% 1
Oxfordshire -20 10 £100 +17.64% 1
Buckinghamshire -22 10 £140 +16.66% 1
Surrey -1 7 £95 -30.90% 4
West Sussex -24 5 - - 1
Kent +6 3 £85 -51.42% 1
East Sussex -6 2 - - 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 28 August 2015, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 72 (48.98%) Windows
2 62 (42.18%) MS Office
2 62 (42.18%) Microsoft
3 61 (41.50%) Active Directory
4 51 (34.69%) ITIL
5 37 (25.17%) Windows 7
6 34 (23.13%) Windows XP
7 24 (16.33%) MS Excel
8 23 (15.65%) Security Cleared
9 22 (14.97%) Service Management
10 17 (11.56%) MS Exchange
10 17 (11.56%) SLA
11 14 (9.52%) HP
11 14 (9.52%) Windows 8
11 14 (9.52%) Analytical Skills
12 13 (8.84%) ITIL Foundation Certificate
12 13 (8.84%) SQL
13 12 (8.16%) SC Cleared
14 11 (7.48%) Internet
15 10 (6.80%) Cisco
16 9 (6.12%) German Language
17 8 (5.44%) Windows Server 2008
17 8 (5.44%) VMware
17 8 (5.44%) Windows Server 2012
17 8 (5.44%) Exchange Server 2010
18 7 (4.76%) Waterfall
18 7 (4.76%) ITSM
18 7 (4.76%) Agile Software Development
18 7 (4.76%) OVSD
18 7 (4.76%) Incident Management

1st Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 28 August 2015, IT contractor jobs across the South East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (11.56%) MS Exchange
2 8 (5.44%) Exchange Server 2010
3 4 (2.72%) Exchange Server 2007
4 2 (1.36%) Exchange Server 2013
4 2 (1.36%) SharePoint
5 1 (0.68%) IBM Notes
5 1 (0.68%) Exchange Server 2003
Applications
1 62 (42.18%) MS Office
2 24 (16.33%) MS Excel
Business Applications
1 1 (0.68%) Dynamics CRM
Cloud Services
1 3 (2.04%) Office 365
2 1 (0.68%) Cloud Computing
2 1 (0.68%) Microsoft Azure
Communications & Networking
1 11 (7.48%) Internet
2 4 (2.72%) LAN
2 4 (2.72%) WAN
3 3 (2.04%) DHCP
3 3 (2.04%) TCP/IP
3 3 (2.04%) DNS
3 3 (2.04%) Firewall
4 2 (1.36%) VPN
5 1 (0.68%) SAN
5 1 (0.68%) Ethernet
5 1 (0.68%) Wireless
5 1 (0.68%) ATM
Database & Business Intelligence
1 1 (0.68%) SQL Server
1 1 (0.68%) SQL Server Reporting Services
1 1 (0.68%) SQL Server 2008
Development Applications
1 7 (4.76%) Visual Studio
1 7 (4.76%) Subversion
General
1 9 (6.12%) German Language
2 4 (2.72%) Finance
3 3 (2.04%) Retail
4 2 (1.36%) Games
5 1 (0.68%) Military
5 1 (0.68%) Marketing
5 1 (0.68%) French Language
5 1 (0.68%) Spanish Language
5 1 (0.68%) Back Office
Libraries, Frameworks & Software Standards
1 7 (4.76%) .NET
1 7 (4.76%) ASP.NET
1 7 (4.76%) XML
2 1 (0.68%) WCF
2 1 (0.68%) ASP.NET Web API
Miscellaneous
1 14 (9.52%) Analytical Skills
2 6 (4.08%) Blackberry
3 4 (2.72%) Smartphone
4 3 (2.04%) Thin Client
4 3 (2.04%) Fat Client
5 2 (1.36%) iPhone
5 2 (1.36%) NHS
5 2 (1.36%) PDA
5 2 (1.36%) Statistics
6 1 (0.68%) Mathematics
6 1 (0.68%) EPoS
6 1 (0.68%) Smartcard
6 1 (0.68%) iPad
6 1 (0.68%) Enterprise Software
6 1 (0.68%) FMCG
Operating Systems
1 72 (48.98%) Windows
2 37 (25.17%) Windows 7
3 34 (23.13%) Windows XP
4 14 (9.52%) Windows 8
5 8 (5.44%) Windows Server 2012
5 8 (5.44%) Windows Server 2008
6 6 (4.08%) Windows Server 2003
7 2 (1.36%) Android
7 2 (1.36%) Linux
8 1 (0.68%) Mac OS X
8 1 (0.68%) UNIX
8 1 (0.68%) Windows Mobile
8 1 (0.68%) Windows 2000 Server
8 1 (0.68%) Mac OS
8 1 (0.68%) Apple iOS
Processes & Methodologies
1 51 (34.69%) ITIL
2 22 (14.97%) Service Management
3 7 (4.76%) ITSM
3 7 (4.76%) Agile Software Development
3 7 (4.76%) Incident Management
3 7 (4.76%) Waterfall
4 6 (4.08%) ITIL V3
5 3 (2.04%) Data Protection
6 2 (1.36%) Network Management
6 2 (1.36%) Problem Management
6 2 (1.36%) CRM
6 2 (1.36%) Software License Management
7 1 (0.68%) Mentoring
7 1 (0.68%) Project Management
7 1 (0.68%) Service Delivery
7 1 (0.68%) Asset Management
7 1 (0.68%) Logistics
7 1 (0.68%) Knowledge Management
7 1 (0.68%) Fault Management
7 1 (0.68%) Time Management
Programming Languages
1 13 (8.84%) SQL
2 7 (4.76%) T-SQL
2 7 (4.76%) C#
Qualifications
1 23 (15.65%) Security Cleared
2 13 (8.84%) ITIL Foundation Certificate
3 12 (8.16%) SC Cleared
4 7 (4.76%) DV Cleared
5 6 (4.08%) Microsoft Certification
6 5 (3.40%) CCNA
6 5 (3.40%) Cisco Certification
7 4 (2.72%) MCSE
8 3 (2.04%) MCP
9 1 (0.68%) MCSA
9 1 (0.68%) ITIL Certification
9 1 (0.68%) MCITP
9 1 (0.68%) Degree
Quality Assurance & Compliance
1 17 (11.56%) SLA
System Software
1 61 (41.50%) Active Directory
2 3 (2.04%) VMware Infrastructure
2 3 (2.04%) Hyper-V
3 2 (1.36%) XenApp
4 1 (0.68%) VMware ESXi
Systems Management
1 7 (4.76%) OVSD
2 2 (1.36%) SCCM
3 1 (0.68%) NetVault Backup
3 1 (0.68%) Backup Exec
Vendors
1 62 (42.18%) Microsoft
2 14 (9.52%) HP
3 10 (6.80%) Cisco
4 8 (5.44%) VMware
5 7 (4.76%) Citrix
6 4 (2.72%) Remedy
7 2 (1.36%) Salesforce.com
7 2 (1.36%) Oracle
8 1 (0.68%) SAP
8 1 (0.68%) Lotus
8 1 (0.68%) Apple
8 1 (0.68%) Bomgar
Southampton, Hampshire
Connectus
Rate: £10.25 - £13.25 per hour
Posted: 2 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £21.55 per hour
Posted: 2 days ago
Guildford, Surrey
Connectus
Rate: £11.18 - £13.68 per hour
Posted: 3 days ago
High Wycombe, Buckinghamshire
Understanding Recruitment
Rate: £80 - £90 per day
Posted: 3 days ago
South East
Marcus Donald People
Rate: £90 - £100 per day
Posted: 4 days ago
Farnborough, Hampshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: 4 days ago
Farnborough
Austin Fraser Limited
Rate: £10 - £15 per hour
Posted: 17 days ago