The statistics below represent IT contracts advertised across the South East region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
First Line Support
Rank 209 191 145
Rank change year-on-year
-18 -46
Contract jobs requiring a 1st Line Support 60 71 102
As % of all contract IT jobs located in the South East 0.67% 0.76% 1.13%
As % of the Job Titles category 0.71% 0.80% 1.20%
Number of daily rates quoted 18 16 35
Median daily rate £128 £120 £113
Median daily rate % change year-on-year
+6.25% +6.66%
90% offered a daily rate of more than £107 £88 £95
10% offered a daily rate of more than £181 £149 £160
UK excluding London median daily rate £115 £120 £105
% change year-on-year
-4.16% +14.28%
Number of hourly rates quoted 35 35 41
Median hourly rate £12.00 £11.75 £12.50
Median hourly rate % change year-on-year
+2.12% -6.00%
90% offered a hourly rate of more than £10.00 £10.50 £8.68
10% offered a hourly rate of more than £14.80 £13.80 £17.00
UK excluding London median hourly rate £11.50 £12.00 £11.50
% change year-on-year
-4.16% +4.34%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8507 8823 8526
As % of all contract IT jobs located in the South East 94.76% 94.98% 94.82%
Number of daily rates quoted 5075 5046 4617
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £250 £230 £210
10% offered a daily rate of more than £525 £500 £490
UK excluding London median daily rate £400 £370 £350
% change year-on-year
+8.10% +5.71%
Number of hourly rates quoted 384 418 441
Median hourly rate £19.00 £16.50 £17.00
Median hourly rate % change year-on-year
+15.15% -2.94%
90% offered a hourly rate of more than £11.00 £11.75 £11.50
10% offered a hourly rate of more than £46.00 £40.00 £45.00
UK excluding London median hourly rate £17.50 £16.14 £16.50
% change year-on-year
+8.42% -2.18%

1st Line Support
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the South East

1st Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the South East region.

1st Line Support Daily Rate Trend in the South East

1st Line Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the South East region over the 3 months to 28 June 2016.

1st Line Support Daily Rate Histogram in the South East

1st Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the South East region.

1st Line Support Hourly Rate Trend in the South East

1st Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the South East region over the 3 months to 28 June 2016.

1st Line Support Hourly Rate Histogram in the South East

1st Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +5 16 £175 - 4
Surrey -3 11 £115 -8.00% 2
Oxfordshire +13 10 - - 2
Buckinghamshire +15 8 - -
Berkshire -9 7 £110 - 3
West Sussex -7 6 £130 - 2
Kent +5 2 £110 +29.41% 2
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 28 June 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring 1st Line Support in the job title.

1 70 (54.69%) Windows
2 59 (46.09%) Active Directory
3 46 (35.94%) Microsoft
4 40 (31.25%) MS Office
5 37 (28.91%) Windows 7
6 33 (25.78%) ITIL
7 17 (13.28%) Finance
7 17 (13.28%) SLA
8 16 (12.50%) Cisco
8 16 (12.50%) Service Management
9 11 (8.59%) MS Excel
9 11 (8.59%) Windows XP
10 9 (7.03%) MS Exchange
10 9 (7.03%) LAN
10 9 (7.03%) WAN
11 8 (6.25%) ATM
11 8 (6.25%) Blackberry
11 8 (6.25%) Fault Management
12 7 (5.47%) Incident Management
13 6 (4.69%) Bomgar
13 6 (4.69%) Email Management
14 5 (3.91%) Windows 8
14 5 (3.91%) TCP/IP
15 4 (3.13%) Android
15 4 (3.13%) VMware
15 4 (3.13%) Back Office
15 4 (3.13%) CCNA
15 4 (3.13%) Cisco Certification
15 4 (3.13%) SAP
15 4 (3.13%) NHS

1st Line Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (7.03%) MS Exchange
2 3 (2.34%) Exchange Server 2003
3 2 (1.56%) Exchange Server 2010
3 2 (1.56%) IBM Notes
3 2 (1.56%) SharePoint
4 1 (0.78%) Blackberry Enterprise Server
4 1 (0.78%) Exchange Server 2013
Applications
1 40 (31.25%) MS Office
2 11 (8.59%) MS Excel
3 1 (0.78%) MS PowerPoint
3 1 (0.78%) MS Visio
Cloud Services
1 3 (2.34%) Office 365
Communications & Networking
1 9 (7.03%) LAN
1 9 (7.03%) WAN
2 8 (6.25%) ATM
3 5 (3.91%) TCP/IP
4 3 (2.34%) Intranet
4 3 (2.34%) VPN
5 2 (1.56%) DNS
5 2 (1.56%) Internet
5 2 (1.56%) Skype
5 2 (1.56%) VoIP
6 1 (0.78%) ADSL
6 1 (0.78%) Ethernet
6 1 (0.78%) Extranet
6 1 (0.78%) Firewall
6 1 (0.78%) ISDN
6 1 (0.78%) PSTN
6 1 (0.78%) SAN
6 1 (0.78%) Wi-Fi
Database & Business Intelligence
1 1 (0.78%) SQL Server
General
1 17 (13.28%) Finance
2 4 (3.13%) Back Office
3 1 (0.78%) Advertising
3 1 (0.78%) Legal
3 1 (0.78%) Retail
3 1 (0.78%) Telecoms
Miscellaneous
1 8 (6.25%) Blackberry
2 4 (3.13%) Enterprise Software
2 4 (3.13%) NHS
3 3 (2.34%) Analytical Skills
3 3 (2.34%) Driving Licence
4 2 (1.56%) iPhone
4 2 (1.56%) Mobile Computing
4 2 (1.56%) Smartphone
5 1 (0.78%) iPad
Operating Systems
1 70 (54.69%) Windows
2 37 (28.91%) Windows 7
3 11 (8.59%) Windows XP
4 5 (3.91%) Windows 8
5 4 (3.13%) Android
5 4 (3.13%) Windows Server
6 3 (2.34%) Apple iOS
6 3 (2.34%) Windows 10
7 1 (0.78%) Linux
7 1 (0.78%) Unix
7 1 (0.78%) Windows Server 2003
7 1 (0.78%) Windows Server 2008
7 1 (0.78%) Windows Server 2012
7 1 (0.78%) Windows Vista
Processes & Methodologies
1 33 (25.78%) ITIL
2 16 (12.50%) Service Management
3 8 (6.25%) Fault Management
4 7 (5.47%) Incident Management
5 6 (4.69%) Email Management
6 3 (2.34%) Data Protection
6 3 (2.34%) Service Delivery
7 2 (1.56%) Asset Management
7 2 (1.56%) CRM
7 2 (1.56%) IT Asset Management
7 2 (1.56%) Migration
7 2 (1.56%) Ticket Management
8 1 (0.78%) Application Discovery
8 1 (0.78%) Coaching
8 1 (0.78%) Continuous Improvement
8 1 (0.78%) Email Filtering
8 1 (0.78%) Kalman Filter
8 1 (0.78%) Line Management
8 1 (0.78%) Root Cause Analysis
8 1 (0.78%) Server Virtualisation
Qualifications
1 4 (3.13%) CCNA
1 4 (3.13%) Cisco Certification
2 2 (1.56%) A+ Certification
2 2 (1.56%) MCP
2 2 (1.56%) SC Cleared
2 2 (1.56%) Security Cleared
3 1 (0.78%) ITIL Certification
3 1 (0.78%) MCITP
3 1 (0.78%) MCSA
3 1 (0.78%) Microsoft Certification
Quality Assurance & Compliance
1 17 (13.28%) SLA
2 1 (0.78%) ISO 9000
System Software
1 59 (46.09%) Active Directory
2 2 (1.56%) VMware Infrastructure
3 1 (0.78%) Terminal Services
Systems Management
1 3 (2.34%) Backup Exec
1 3 (2.34%) Norton AntiVirus
2 2 (1.56%) SCCM
2 2 (1.56%) Tivoli Storage Manager
2 2 (1.56%) ZENworks
Vendors
1 46 (35.94%) Microsoft
2 16 (12.50%) Cisco
3 6 (4.69%) Bomgar
4 4 (3.13%) SAP
4 4 (3.13%) ServiceNow
4 4 (3.13%) VMware
5 3 (2.34%) Symantec
6 2 (1.56%) Apple
6 2 (1.56%) Lotus
7 1 (0.78%) Citrix
7 1 (0.78%) Computacenter
7 1 (0.78%) HP
7 1 (0.78%) Intel Security
7 1 (0.78%) Northgate
7 1 (0.78%) Pegasus
7 1 (0.78%) Salesforce.com