The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Surrey region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 72 76 76
Rank change year-on-year
+4 0
Contract jobs requiring a 2nd Line Support 16 10 13
As % of all contract IT jobs located in Surrey 1.23% 0.79% 1.00%
As % of the Job Titles category 1.33% 0.86% 1.09%
Number of daily rates quoted 7 5 1
Average daily rate
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of your Daily Rate
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£160 £150 £250
Average daily rate % change year-on-year
+6.66% -40.00%
UK excluding London average daily rate £163 £146 £170
% change year-on-year
+11.49% -14.26%
Number of hourly rates quoted 6 2 10
Average hourly rate £14.00 £19.75 £13.63
Average hourly rate % change year-on-year
-29.11% +44.95%
90% offered a hourly rate of more than £13.00 £16.35 £11.40
10% offered a hourly rate of more than £18.00 £23.15 £15.50
UK excluding London average hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Surrey
Contract IT job ads with a match in the
Job Titles category
1199 1159 1195
As % of all contract IT jobs located in Surrey 92.16% 91.91% 91.85%
Number of daily rates quoted 716 675 572
Average daily rate £350 £363 £350
Average daily rate % change year-on-year
-3.44% +3.57%
90% offered a daily rate of more than £225 £215 £240
10% offered a daily rate of more than £500 £475 £500
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 51 61 103
Average hourly rate £17.00 £20.00 £30.00
Average hourly rate % change year-on-year
-15.00% -33.33%
90% offered a hourly rate of more than £14.00 £13.00 £12.28
10% offered a hourly rate of more than £51.00 £42.50 £42.95
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

2nd Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Surrey

2nd Line Support
Daily Rate Trend in Surrey

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Surrey region.

2nd Line Support Daily Rate Trend in Surrey

2nd Line Support
Daily Rate Histogram in Surrey

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the Surrey region over the 3 months to 29 August 2014.

2nd Line Support Daily Rate Histogram in Surrey

2nd Line Support
Hourly Rate Trend in Surrey

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Surrey region.

2nd Line Support Hourly Rate Trend in Surrey

2nd Line Support
Contract Job Locations in Surrey

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the Surrey region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dorking - 3 £121 - 1
Camberley +5 2 - - 1
Woking -3 1 - -
Guildford - 1 - - 1
Reigate - 1 £150 -
Staines - - - -
Leatherhead - - - -
Redhill - - - -
Chertsey - - - -
Esher - - - -
Farnham - - - -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 29 August 2014, IT contractor jobs across the Surrey region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 31 (75.61%) Windows
2 26 (63.41%) Active Directory
3 19 (46.34%) Microsoft
4 18 (43.90%) Windows 7
5 17 (41.46%) MS Office
6 13 (31.71%) Firewall
6 13 (31.71%) MS Excel
7 12 (29.27%) VPN
7 12 (29.27%) Citrix
8 11 (26.83%) MS Exchange
9 10 (24.39%) Blackberry
10 9 (21.95%) Windows XP
10 9 (21.95%) ITIL
11 6 (14.63%) Dutch Language
11 6 (14.63%) Windows Server 2008
11 6 (14.63%) McAfee
11 6 (14.63%) Terminal Services
12 5 (12.20%) Wireless
12 5 (12.20%) Symantec
12 5 (12.20%) Blackberry Enterprise Server
12 5 (12.20%) DNS
12 5 (12.20%) SLA
12 5 (12.20%) iPhone
13 4 (9.76%) Cisco
13 4 (9.76%) Avaya
13 4 (9.76%) SQL
13 4 (9.76%) Apple
13 4 (9.76%) Finance
13 4 (9.76%) VMware
14 3 (7.32%) BT

2nd Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 29 August 2014, IT contractor jobs across the Surrey region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (26.83%) MS Exchange
2 5 (12.20%) Blackberry Enterprise Server
3 2 (4.88%) Exchange Server 2003
4 1 (2.44%) SharePoint
4 1 (2.44%) IBM Notes
4 1 (2.44%) WorkSite
4 1 (2.44%) SharePoint 2010
Applications
1 17 (41.46%) MS Office
2 13 (31.71%) MS Excel
Business Applications
1 1 (2.44%) Dynamics AX
Cloud Services
1 3 (7.32%) Office 365
Communications & Networking
1 13 (31.71%) Firewall
2 12 (29.27%) VPN
3 5 (12.20%) Wireless
3 5 (12.20%) DNS
4 3 (7.32%) Intranet
4 3 (7.32%) Internet
4 3 (7.32%) ISDN
4 3 (7.32%) LAN
4 3 (7.32%) PSTN
4 3 (7.32%) VoIP
5 2 (4.88%) WAN
5 2 (4.88%) MPLS
6 1 (2.44%) DHCP
6 1 (2.44%) SAN
General
1 6 (14.63%) Dutch Language
2 4 (9.76%) Finance
3 1 (2.44%) Law
3 1 (2.44%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (2.44%) WAP
Miscellaneous
1 10 (24.39%) Blackberry
2 5 (12.20%) iPhone
3 3 (7.32%) iPad
4 2 (4.88%) Wiki
5 1 (2.44%) Management Information System
5 1 (2.44%) NHS
5 1 (2.44%) Thin Client
5 1 (2.44%) Fat Client
Operating Systems
1 31 (75.61%) Windows
2 18 (43.90%) Windows 7
3 9 (21.95%) Windows XP
4 6 (14.63%) Windows Server 2008
5 3 (7.32%) Apple iOS
5 3 (7.32%) Windows 8
6 2 (4.88%) Windows Server 2003
7 1 (2.44%) Mac OS X
Processes & Methodologies
1 9 (21.95%) ITIL
2 3 (7.32%) Stakeholder Engagement
2 3 (7.32%) ITIL V2
3 2 (4.88%) ITSM
4 1 (2.44%) Service Management
4 1 (2.44%) EAM
4 1 (2.44%) E-Commerce
4 1 (2.44%) Problem Management
4 1 (2.44%) Asset Management
4 1 (2.44%) Incident Management
4 1 (2.44%) Kalman Filter
Programming Languages
1 4 (9.76%) SQL
Qualifications
1 3 (7.32%) Avaya Certification
1 3 (7.32%) Cisco Certification
2 2 (4.88%) Microsoft Certification
2 2 (4.88%) Check Point Certification
3 1 (2.44%) CCSA
3 1 (2.44%) MCP
3 1 (2.44%) MCSE
3 1 (2.44%) ITIL Certification
Quality Assurance & Compliance
1 5 (12.20%) SLA
System Software
1 26 (63.41%) Active Directory
2 6 (14.63%) Terminal Services
3 3 (7.32%) XenApp
4 1 (2.44%) ISA Server
4 1 (2.44%) VMware Infrastructure
Systems Management
1 3 (7.32%) SCCM
2 1 (2.44%) Backup Exec
2 1 (2.44%) Norton AntiVirus
2 1 (2.44%) WSUS
2 1 (2.44%) Sysprep
Vendors
1 19 (46.34%) Microsoft
2 12 (29.27%) Citrix
3 6 (14.63%) McAfee
4 5 (12.20%) Symantec
5 4 (9.76%) Cisco
5 4 (9.76%) Avaya
5 4 (9.76%) Apple
5 4 (9.76%) VMware
6 3 (7.32%) BT
6 3 (7.32%) Dell
6 3 (7.32%) Barracuda Networks
6 3 (7.32%) Altiris
7 2 (4.88%) WatchGuard
7 2 (4.88%) Kaspersky
7 2 (4.88%) CheckPoint
8 1 (2.44%) CommVault
8 1 (2.44%) Lotus
8 1 (2.44%) HP
8 1 (2.44%) Infor
8 1 (2.44%) Veeam