The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 164 150 149
Rank change year-on-year
-14 -1
Contract jobs requiring a 2nd Line Support 94 98 81
As % of all contract IT jobs located in the South East 1.00% 1.09% 0.98%
As % of the Job Titles category 1.08% 1.18% 1.05%
Number of daily rates quoted 25 34 24
Average daily rate
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£170 £160 £170
Average daily rate % change year-on-year
+6.25% -5.88%
90% offered a daily rate of more than £126 £112 £124
10% offered a daily rate of more than £200 £227 £210
UK excluding London average daily rate £164 £160 £150
% change year-on-year
+2.34% +6.66%
Number of hourly rates quoted 44 37 37
Average hourly rate £18.00 £14.00 £15.50
Average hourly rate % change year-on-year
+28.57% -9.67%
90% offered a hourly rate of more than £13.58 £13.50 £12.48
10% offered a hourly rate of more than £21.55 £20.50 £21.50
UK excluding London average hourly rate £15.00 £14.00 £15.10
% change year-on-year
+7.14% -7.30%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8664 8286 7701
As % of all contract IT jobs located in the South East 92.59% 92.51% 92.79%
Number of daily rates quoted 4998 4523 3917
Average daily rate £375 £350 £353
Average daily rate % change year-on-year
+7.14% -0.70%
90% offered a daily rate of more than £240 £215 £210
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 422 421 581
Average hourly rate £16.00 £16.50 £17.85
Average hourly rate % change year-on-year
-3.03% -7.53%
90% offered a hourly rate of more than £11.00 £11.00 £12.00
10% offered a hourly rate of more than £40.00 £42.50 £39.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South East region.

2nd Line Support Daily Rate Trend in the South East

2nd Line Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 3 July 2015.

2nd Line Support Daily Rate Histogram in the South East

2nd Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South East region.

2nd Line Support Hourly Rate Trend in the South East

2nd Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 3 July 2015.

2nd Line Support Hourly Rate Histogram in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +31 28 £170 -29.16% 6
Hampshire +9 19 £170 +11.47% 5
Oxfordshire -27 16 £146 +6.36% 3
Surrey -15 14 £140 -12.50% 3
Buckinghamshire +2 8 £250 - 3
Kent +1 5 £163 +16.07% 3
West Sussex -18 2 - -
Middlesex +4 1 - -
East Sussex -21 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 3 July 2015, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 163 (87.17%) Windows
2 119 (63.64%) Active Directory
3 96 (51.34%) Windows 7
4 90 (48.13%) Microsoft
5 54 (28.88%) MS Office
6 46 (24.60%) ITIL
7 38 (20.32%) Microsoft Certification
8 36 (19.25%) MS Excel
9 34 (18.18%) Security Cleared
10 33 (17.65%) Windows XP
11 32 (17.11%) SLA
12 31 (16.58%) HP
13 29 (15.51%) MCSE
14 27 (14.44%) MS Exchange
15 26 (13.90%) Windows Server 2008
15 26 (13.90%) SCCM
16 24 (12.83%) MCP
16 24 (12.83%) VMware
17 23 (12.30%) Citrix
18 21 (11.23%) Symantec
19 19 (10.16%) SQL
19 19 (10.16%) SC Cleared
19 19 (10.16%) DV Cleared
19 19 (10.16%) Windows 8
20 18 (9.63%) MS Visio
20 18 (9.63%) Blackberry
20 18 (9.63%) Windows Server 2003
20 18 (9.63%) Configuration Management
21 17 (9.09%) Exchange Server 2010
21 17 (9.09%) Office 365

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 3 July 2015, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (14.44%) MS Exchange
2 17 (9.09%) Exchange Server 2010
3 15 (8.02%) Lync
4 7 (3.74%) Blackberry Enterprise Server
4 7 (3.74%) SharePoint
5 4 (2.14%) IBM Notes
5 4 (2.14%) Exchange Server 2013
6 3 (1.60%) Exchange Server 2007
6 3 (1.60%) Exchange Server 2003
7 1 (0.53%) SharePoint Server
7 1 (0.53%) MS Project Server
7 1 (0.53%) CMS
7 1 (0.53%) Lotus Domino
7 1 (0.53%) IIS
7 1 (0.53%) SharePoint 2013
Applications
1 54 (28.88%) MS Office
2 36 (19.25%) MS Excel
3 18 (9.63%) MS Visio
4 3 (1.60%) AutoCAD
5 1 (0.53%) Spreadsheet
5 1 (0.53%) MS Project
Cloud Services
1 17 (9.09%) Office 365
2 1 (0.53%) SaaS
Communications & Networking
1 16 (8.56%) VoIP
2 14 (7.49%) WAN
2 14 (7.49%) TCP/IP
3 13 (6.95%) LAN
4 12 (6.42%) DHCP
4 12 (6.42%) DNS
5 9 (4.81%) VPN
6 7 (3.74%) Firewall
7 6 (3.21%) Internet
8 5 (2.67%) Broadband
9 3 (1.60%) Wi-Fi
9 3 (1.60%) Wireless
10 2 (1.07%) SMS
10 2 (1.07%) Ethernet
10 2 (1.07%) 3G
10 2 (1.07%) NAS
10 2 (1.07%) Unified Communications
11 1 (0.53%) 4G
11 1 (0.53%) PABX
11 1 (0.53%) Extranet
Database & Business Intelligence
1 5 (2.67%) SQL Server
2 1 (0.53%) RDBMS
2 1 (0.53%) SQL Server 2008
2 1 (0.53%) Relational Database
2 1 (0.53%) MySQL
Development Applications
1 2 (1.07%) MSI
General
1 7 (3.74%) Finance
2 4 (2.14%) Manufacturing
3 3 (1.60%) Retail
4 2 (1.07%) Banking
4 2 (1.07%) Telecoms
4 2 (1.07%) Legal
5 1 (0.53%) Advertising
5 1 (0.53%) Law
5 1 (0.53%) Pharmaceutical
5 1 (0.53%) Back Office
5 1 (0.53%) Local Government
5 1 (0.53%) Marketing
5 1 (0.53%) Dutch Language
5 1 (0.53%) French Language
5 1 (0.53%) German Language
Libraries, Frameworks & Software Standards
1 3 (1.60%) HTML
2 1 (0.53%) .NET
2 1 (0.53%) CSS
2 1 (0.53%) Web Services
2 1 (0.53%) XML
2 1 (0.53%) ODBC
Miscellaneous
1 18 (9.63%) Blackberry
2 10 (5.35%) Analytical Skills
3 8 (4.28%) Data Centre
4 6 (3.21%) iPhone
5 5 (2.67%) iPad
5 5 (2.67%) EPoS
6 3 (1.60%) Mainframe
6 3 (1.60%) Smartphone
6 3 (1.60%) Replication
6 3 (1.60%) BYOD
7 2 (1.07%) Video Conferencing
7 2 (1.07%) PDA
7 2 (1.07%) Computer Science
7 2 (1.07%) NHS
8 1 (0.53%) Thin Client
8 1 (0.53%) Management Information System
8 1 (0.53%) Life Science
8 1 (0.53%) Fat Client
8 1 (0.53%) Client/Server
8 1 (0.53%) Clustering
Operating Systems
1 163 (87.17%) Windows
2 96 (51.34%) Windows 7
3 33 (17.65%) Windows XP
4 26 (13.90%) Windows Server 2008
5 19 (10.16%) Windows 8
6 18 (9.63%) Windows Server 2003
7 7 (3.74%) Linux
8 6 (3.21%) Windows 2000
8 6 (3.21%) Windows Server 2012
8 6 (3.21%) Windows 2000 Server
8 6 (3.21%) Windows Vista
8 6 (3.21%) UNIX
9 4 (2.14%) Android
10 3 (1.60%) Mac OS
10 3 (1.60%) Windows NT
11 2 (1.07%) Windows Mobile
11 2 (1.07%) Apple iOS
12 1 (0.53%) Windows Phone
12 1 (0.53%) Mac OS X
Processes & Methodologies
1 46 (24.60%) ITIL
2 18 (9.63%) Configuration Management
3 10 (5.35%) CRM
4 7 (3.74%) Migration
5 5 (2.67%) Release Management
5 5 (2.67%) Software Deployment
6 4 (2.14%) Software Delivery
7 3 (1.60%) Patch Management
7 3 (1.60%) Server Building
7 3 (1.60%) Time Management
7 3 (1.60%) Change Management
7 3 (1.60%) Disaster Recovery
7 3 (1.60%) Business Intelligence
8 2 (1.07%) Service Management
8 2 (1.07%) Software Distribution
8 2 (1.07%) Incident Management
8 2 (1.07%) ITIL V3
9 1 (0.53%) Root Cause Analysis
9 1 (0.53%) Problem Management
9 1 (0.53%) Software Licensing
Programming Languages
1 19 (10.16%) SQL
2 2 (1.07%) PowerShell
3 1 (0.53%) Bash Shell
3 1 (0.53%) Java
3 1 (0.53%) JavaScript
3 1 (0.53%) PHP
3 1 (0.53%) PL/SQL
Qualifications
1 38 (20.32%) Microsoft Certification
2 34 (18.18%) Security Cleared
3 29 (15.51%) MCSE
4 24 (12.83%) MCP
5 19 (10.16%) SC Cleared
5 19 (10.16%) DV Cleared
6 7 (3.74%) Degree
7 6 (3.21%) Cisco Certification
7 6 (3.21%) CCNA
8 5 (2.67%) MCSA
9 4 (2.14%) ITIL Certification
10 2 (1.07%) Network+ Certification
10 2 (1.07%) A+ Certification
10 2 (1.07%) VMware Certified Professional (VCP)
10 2 (1.07%) CCNP
10 2 (1.07%) MCSD
11 1 (0.53%) HND
11 1 (0.53%) CCDA
11 1 (0.53%) CCA
11 1 (0.53%) Citrix Certification
Quality Assurance & Compliance
1 32 (17.11%) SLA
2 1 (0.53%) ISO/IEC 27001
2 1 (0.53%) QA
2 1 (0.53%) ISO 9000
System Software
1 119 (63.64%) Active Directory
2 13 (6.95%) VMware Infrastructure
3 8 (4.28%) vSphere
4 6 (3.21%) Terminal Services
5 5 (2.67%) Hyper-V
6 3 (1.60%) Firmware
7 2 (1.07%) VMware ESX
8 1 (0.53%) NFS
8 1 (0.53%) XenApp
8 1 (0.53%) Samba
8 1 (0.53%) Forefront TMG
8 1 (0.53%) VMware ESXi
8 1 (0.53%) BitLocker
Systems Management
1 26 (13.90%) SCCM
2 3 (1.60%) OpenView Configuration Management
2 3 (1.60%) Backup Exec
3 2 (1.07%) McAfee ePO
3 2 (1.07%) Symantec Endpoint Protection
4 1 (0.53%) Hyperic
4 1 (0.53%) SCOM
4 1 (0.53%) WSUS
4 1 (0.53%) Norton AntiVirus
Vendors
1 90 (48.13%) Microsoft
2 31 (16.58%) HP
3 24 (12.83%) VMware
4 23 (12.30%) Citrix
5 21 (11.23%) Symantec
6 7 (3.74%) Apple
7 6 (3.21%) Remedy
7 6 (3.21%) Dell
7 6 (3.21%) Cisco
8 5 (2.67%) McAfee
9 4 (2.14%) Lotus
9 4 (2.14%) LANDesk
10 3 (1.60%) Google
10 3 (1.60%) Adobe
11 2 (1.07%) Oracle
11 2 (1.07%) CA
11 2 (1.07%) Sophos
11 2 (1.07%) Toshiba
11 2 (1.07%) Acronis
11 2 (1.07%) GFI Software
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