The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 141 145 165
Rank change year-on-year
+4 +20
Contract jobs requiring a 2nd Line Support 113 97 92
As % of all contract IT jobs located in the South East 1.22% 1.09% 0.93%
As % of the Job Titles category 1.32% 1.18% 1.02%
Number of daily rates quoted 43 31 7
Average daily rate
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of your Daily Rate
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£175 £162 £175
Average daily rate % change year-on-year
+8.35% -7.71%
90% offered a daily rate of more than £120 £100 £113
10% offered a daily rate of more than £262 £200 £235
UK excluding London average daily rate £165 £146 £170
% change year-on-year
+13.20% -14.26%
Number of hourly rates quoted 37 35 47
Average hourly rate £14.00 £15.50 £15.00
Average hourly rate % change year-on-year
-9.67% +3.33%
90% offered a hourly rate of more than £11.50 £11.20 £11.24
10% offered a hourly rate of more than £19.00 £23.80 £20.00
UK excluding London average hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8567 8237 9037
As % of all contract IT jobs located in the South East 92.14% 92.98% 91.67%
Number of daily rates quoted 4797 4361 4217
Average daily rate £350 £363 £350
Average daily rate % change year-on-year
-3.44% +3.57%
90% offered a daily rate of more than £210 £220 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 425 502 624
Average hourly rate £16.50 £17.50 £19.00
Average hourly rate % change year-on-year
-5.71% -7.89%
90% offered a hourly rate of more than £11.00 £11.75 £11.34
10% offered a hourly rate of more than £44.85 £38.75 £40.00
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South East region.

2nd Line Support Daily Rate Trend in the South East

2nd Line Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 1 September 2014.

2nd Line Support Daily Rate Histogram in the South East

2nd Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South East region.

2nd Line Support Hourly Rate Trend in the South East

2nd Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 1 September 2014.

2nd Line Support Hourly Rate Histogram in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Sussex +18 24 £120 -40.00% 1
Berkshire +2 24 £281 +67.91% 9
Hampshire -12 20 £185 +85.00% 4
Surrey +5 15 £175 +16.66% 2
Oxfordshire -2 12 £145 -14.70% 3
East Sussex +2 11 £100 - 2
Buckinghamshire +2 4 £200 +33.33% 3
Kent -11 2 £188 - 3
Middlesex - 1 £220 - 1
Sussex - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 1 September 2014, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 160 (73.06%) Windows
2 114 (52.05%) Active Directory
3 100 (45.66%) Microsoft
4 89 (40.64%) Windows 7
5 88 (40.18%) MS Office
6 50 (22.83%) ITIL
7 49 (22.37%) MS Excel
8 45 (20.55%) Blackberry
9 43 (19.63%) Windows XP
10 39 (17.81%) Citrix
11 38 (17.35%) SLA
12 35 (15.98%) MS Exchange
13 33 (15.07%) Windows Server 2008
14 27 (12.33%) Windows Server 2003
15 25 (11.42%) HP
16 22 (10.05%) Security Cleared
17 18 (8.22%) Firewall
18 17 (7.76%) Cisco
18 17 (7.76%) VPN
18 17 (7.76%) SC Cleared
19 16 (7.31%) Windows 8
20 15 (6.85%) McAfee
21 14 (6.39%) VMware
21 14 (6.39%) Migration
21 14 (6.39%) Windows 2000
22 13 (5.94%) Finance
23 12 (5.48%) Symantec
24 11 (5.02%) Blackberry Enterprise Server
24 11 (5.02%) Exchange Server 2003
24 11 (5.02%) Exchange Server 2010

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 1 September 2014, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (15.98%) MS Exchange
2 11 (5.02%) Blackberry Enterprise Server
2 11 (5.02%) Exchange Server 2003
2 11 (5.02%) Exchange Server 2010
3 8 (3.65%) SharePoint
3 8 (3.65%) IBM Notes
4 7 (3.20%) SharePoint 2013
5 4 (1.83%) Lotus Domino
6 3 (1.37%) Exchange Server 2007
7 1 (0.46%) SharePoint 2010
7 1 (0.46%) WorkSite
Applications
1 88 (40.18%) MS Office
2 49 (22.37%) MS Excel
3 4 (1.83%) MS Visio
3 4 (1.83%) MS PowerPoint
4 1 (0.46%) MS Project
Business Applications
1 1 (0.46%) Dynamics NAV
1 1 (0.46%) Dynamics AX
Cloud Services
1 6 (2.74%) Office 365
Communications & Networking
1 18 (8.22%) Firewall
2 17 (7.76%) VPN
3 9 (4.11%) LAN
4 8 (3.65%) WAN
4 8 (3.65%) DNS
4 8 (3.65%) TCP/IP
5 7 (3.20%) Internet
5 7 (3.20%) Broadband
5 7 (3.20%) Wireless
6 6 (2.74%) 3G
7 5 (2.28%) DHCP
7 5 (2.28%) SMS
8 4 (1.83%) VoIP
9 3 (1.37%) ISDN
9 3 (1.37%) PSTN
9 3 (1.37%) Intranet
10 2 (0.91%) SAN
10 2 (0.91%) MPLS
11 1 (0.46%) Wi-Fi
11 1 (0.46%) Ethernet
Database & Business Intelligence
1 1 (0.46%) QlikView
1 1 (0.46%) Big Data
General
1 13 (5.94%) Finance
2 6 (2.74%) Dutch Language
3 1 (0.46%) Spanish Language
3 1 (0.46%) Pharmaceutical
3 1 (0.46%) Back Office
3 1 (0.46%) Telecoms
3 1 (0.46%) Aerospace
3 1 (0.46%) Automotive
3 1 (0.46%) Law
3 1 (0.46%) Advertising
3 1 (0.46%) Publishing
3 1 (0.46%) Military
3 1 (0.46%) Banking
Libraries, Frameworks & Software Standards
1 1 (0.46%) WAP
Miscellaneous
1 45 (20.55%) Blackberry
2 6 (2.74%) iPhone
2 6 (2.74%) iPad
3 4 (1.83%) Management Information System
3 4 (1.83%) Mathematics
4 3 (1.37%) Thin Client
4 3 (1.37%) Fat Client
5 2 (0.91%) Video Conferencing
5 2 (0.91%) Wiki
5 2 (0.91%) Client/Server
5 2 (0.91%) NHS
6 1 (0.46%) Clustering
6 1 (0.46%) CMDB
6 1 (0.46%) Data Integration
Operating Systems
1 160 (73.06%) Windows
2 89 (40.64%) Windows 7
3 43 (19.63%) Windows XP
4 33 (15.07%) Windows Server 2008
5 27 (12.33%) Windows Server 2003
6 16 (7.31%) Windows 8
7 14 (6.39%) Windows 2000
8 9 (4.11%) Linux
9 6 (2.74%) Mac OS X
10 5 (2.28%) Windows Vista
11 4 (1.83%) Apple iOS
11 4 (1.83%) Mac OS
11 4 (1.83%) Windows Phone
12 3 (1.37%) Android
12 3 (1.37%) Windows 2000 Server
13 2 (0.91%) Windows Server 2012
14 1 (0.46%) Red Hat Enterprise Linux
14 1 (0.46%) Windows NT
14 1 (0.46%) UNIX
14 1 (0.46%) AIX
Processes & Methodologies
1 50 (22.83%) ITIL
2 14 (6.39%) Migration
3 10 (4.57%) Software Distribution
3 10 (4.57%) Service Management
4 9 (4.11%) Software Deployment
4 9 (4.11%) Security Management
5 8 (3.65%) Problem Management
6 5 (2.28%) ITIL V3
6 5 (2.28%) Service Delivery
6 5 (2.28%) ITSM
7 4 (1.83%) Asset Management
7 4 (1.83%) Release Management
8 3 (1.37%) User Acceptance Testing
8 3 (1.37%) Business Continuity
8 3 (1.37%) Stakeholder Engagement
8 3 (1.37%) ITIL V2
8 3 (1.37%) BCP
8 3 (1.37%) Configuration Management
9 2 (0.91%) CRM
9 2 (0.91%) Network Management
Programming Languages
1 9 (4.11%) C
2 6 (2.74%) SQL
3 1 (0.46%) C#
Qualifications
1 22 (10.05%) Security Cleared
2 17 (7.76%) SC Cleared
3 10 (4.57%) Microsoft Certification
4 9 (4.11%) MCP
5 8 (3.65%) MCSE
6 6 (2.74%) DV Cleared
7 4 (1.83%) Cisco Certification
8 3 (1.37%) Avaya Certification
9 2 (0.91%) Degree
9 2 (0.91%) A+ Certification
9 2 (0.91%) Check Point Certification
9 2 (0.91%) ITIL Certification
10 1 (0.46%) MCSA
10 1 (0.46%) CCNA
10 1 (0.46%) CCA
10 1 (0.46%) Citrix Certification
10 1 (0.46%) CCENT
10 1 (0.46%) NVQ Level 3
10 1 (0.46%) HNC
10 1 (0.46%) Network+ Certification
Quality Assurance & Compliance
1 38 (17.35%) SLA
2 5 (2.28%) QA
3 1 (0.46%) ISO/IEC 27001
System Software
1 114 (52.05%) Active Directory
2 6 (2.74%) Terminal Services
2 6 (2.74%) VMware Infrastructure
3 5 (2.28%) XenApp
4 3 (1.37%) Hyper-V
5 2 (0.91%) VMware Workstation
5 2 (0.91%) Citrix Presentation Server
6 1 (0.46%) ISA Server
6 1 (0.46%) VMware ESX
Systems Management
1 10 (4.57%) SCCM
2 7 (3.20%) OpenView Configuration Management
3 5 (2.28%) Backup Exec
4 4 (1.83%) Norton AntiVirus
5 1 (0.46%) NetBackup
5 1 (0.46%) WSUS
5 1 (0.46%) SCOM
5 1 (0.46%) Sysprep
5 1 (0.46%) Symantec Enterprise Vault
Vendors
1 100 (45.66%) Microsoft
2 39 (17.81%) Citrix
3 25 (11.42%) HP
4 17 (7.76%) Cisco
5 15 (6.85%) McAfee
6 14 (6.39%) VMware
7 12 (5.48%) Symantec
8 10 (4.57%) Lotus
9 7 (3.20%) Dell
10 5 (2.28%) Apple
11 4 (1.83%) Avaya
12 3 (1.37%) BT
12 3 (1.37%) Altiris
12 3 (1.37%) Barracuda Networks
13 2 (0.91%) Kaspersky
13 2 (0.91%) Infor
13 2 (0.91%) Becrypt
13 2 (0.91%) WatchGuard
13 2 (0.91%) Remedy
13 2 (0.91%) CheckPoint
Berkshire
Lorien Resourcing
Rate: market rates
Posted: 9 hours ago
Bracknell, Berkshire
LA International
Rate: £200 - £270 per day
Posted: 3 days ago
Oxford, Oxfordshire
Pioneer Search
Rate: £23000.00 - £29000.00 per annum
Posted: 3 days ago
Hampshire
Technology Sourcing Limited
Rate: market rates
Posted: 5 days ago
Southampton, Hampshire
Steria
Rate: Up to £9 per hour
Posted: 5 days ago