The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 135 132 154
Rank change year-on-year
-3 +22
Contract jobs requiring a 2nd Line Support 103 101 89
As % of all contract IT jobs located in the South East 1.12% 1.19% 0.90%
As % of the Job Titles category 1.22% 1.29% 0.99%
Number of daily rates quoted 32 36 15
Average daily rate
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of your Daily Rate
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£155 £170 £175
Average daily rate % change year-on-year
-8.82% -2.85%
90% offered a daily rate of more than £116 £100 £112
10% offered a daily rate of more than £220 £210 £225
UK excluding London average daily rate £160 £150 £140
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 39 35 41
Average hourly rate £14.38 £15.50 £15.00
Average hourly rate % change year-on-year
-7.25% +3.33%
90% offered a hourly rate of more than £13.50 £12.44 £11.40
10% offered a hourly rate of more than £20.10 £21.78 £20.00
UK excluding London average hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8433 7851 9010
As % of all contract IT jobs located in the South East 91.92% 92.74% 91.27%
Number of daily rates quoted 4584 4045 4124
Average daily rate £350 £360 £350
Average daily rate % change year-on-year
-2.77% +2.85%
90% offered a daily rate of more than £213 £200 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £348
% change year-on-year
- +0.71%
Number of hourly rates quoted 410 547 641
Average hourly rate £16.14 £17.00 £19.00
Average hourly rate % change year-on-year
-5.05% -10.52%
90% offered a hourly rate of more than £11.00 £11.75 £11.00
10% offered a hourly rate of more than £40.00 £37.50 £42.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South East region.

2nd Line Support Daily Rate Trend in the South East

2nd Line Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 25 July 2014.

2nd Line Support Daily Rate Histogram in the South East

2nd Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South East region.

2nd Line Support Hourly Rate Trend in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +11 22 £160 +6.66% 7
West Sussex +2 16 £120 - 3
Berkshire -13 15 £239 +43.60% 3
Hampshire -22 14 £173 +72.50% 6
East Sussex +2 13 £100 -52.38%
Oxfordshire +1 13 - - 5
Buckinghamshire -7 7 - - 5
Kent -3 2 £140 -
Middlesex - 1 £220 -
Sussex - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 25 July 2014, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 144 (70.24%) Windows
2 111 (54.15%) Active Directory
3 95 (46.34%) Microsoft
4 90 (43.90%) MS Office
5 89 (43.41%) Windows 7
6 50 (24.39%) Windows XP
7 48 (23.41%) ITIL
7 48 (23.41%) MS Excel
8 40 (19.51%) Citrix
9 39 (19.02%) Blackberry
10 38 (18.54%) Windows Server 2008
11 36 (17.56%) MS Exchange
12 25 (12.20%) Windows Server 2003
13 24 (11.71%) VPN
13 24 (11.71%) SLA
14 19 (9.27%) Security Cleared
15 18 (8.78%) Firewall
16 16 (7.80%) SC Cleared
16 16 (7.80%) Windows 8
16 16 (7.80%) HP
17 15 (7.32%) Windows 2000
17 15 (7.32%) McAfee
18 14 (6.83%) Cisco
19 13 (6.34%) Finance
20 12 (5.85%) Migration
20 12 (5.85%) Blackberry Enterprise Server
20 12 (5.85%) TCP/IP
20 12 (5.85%) Exchange Server 2010
20 12 (5.85%) Software Distribution
21 10 (4.88%) Symantec

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 25 July 2014, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (17.56%) MS Exchange
2 12 (5.85%) Blackberry Enterprise Server
2 12 (5.85%) Exchange Server 2010
3 8 (3.90%) IBM Notes
4 7 (3.41%) Exchange Server 2003
5 4 (1.95%) Lotus Domino
6 1 (0.49%) SharePoint
6 1 (0.49%) WorkSite
6 1 (0.49%) Exchange Server 2007
6 1 (0.49%) SharePoint 2010
Applications
1 90 (43.90%) MS Office
2 48 (23.41%) MS Excel
3 5 (2.44%) MS PowerPoint
4 3 (1.46%) MS Visio
5 1 (0.49%) MS Project
Business Applications
1 1 (0.49%) Dynamics NAV
1 1 (0.49%) Dynamics AX
Cloud Services
1 6 (2.93%) Office 365
Communications & Networking
1 24 (11.71%) VPN
2 18 (8.78%) Firewall
3 12 (5.85%) TCP/IP
4 7 (3.41%) Wireless
4 7 (3.41%) DNS
4 7 (3.41%) Internet
4 7 (3.41%) LAN
5 6 (2.93%) WAN
6 5 (2.44%) DHCP
6 5 (2.44%) SMS
7 3 (1.46%) VoIP
7 3 (1.46%) Intranet
8 2 (0.98%) Ethernet
8 2 (0.98%) Structured Cabling
9 1 (0.49%) PSTN
9 1 (0.49%) Broadband
9 1 (0.49%) ISDN
9 1 (0.49%) 3G
9 1 (0.49%) MPLS
9 1 (0.49%) VLAN
Database & Business Intelligence
1 1 (0.49%) SQL Server
1 1 (0.49%) Crystal Reports
1 1 (0.49%) BusinessObjects
1 1 (0.49%) SQL Server 2000
1 1 (0.49%) SQL Server 2005
1 1 (0.49%) QlikView
1 1 (0.49%) SQL Server 2008
1 1 (0.49%) Big Data
General
1 13 (6.34%) Finance
2 7 (3.41%) Dutch Language
3 2 (0.98%) Pharmaceutical
3 2 (0.98%) Back Office
4 1 (0.49%) Telecoms
4 1 (0.49%) Spanish Language
4 1 (0.49%) Aerospace
4 1 (0.49%) Automotive
4 1 (0.49%) Law
4 1 (0.49%) Publishing
4 1 (0.49%) Military
4 1 (0.49%) Banking
Libraries, Frameworks & Software Standards
1 1 (0.49%) WAP
1 1 (0.49%) OLE
Miscellaneous
1 39 (19.02%) Blackberry
2 6 (2.93%) iPhone
3 5 (2.44%) iPad
4 4 (1.95%) Mathematics
5 3 (1.46%) Management Information System
6 2 (0.98%) Client/Server
6 2 (0.98%) Fat Client
6 2 (0.98%) Video Conferencing
6 2 (0.98%) Thin Client
7 1 (0.49%) Data Integration
7 1 (0.49%) CMDB
7 1 (0.49%) Wiki
7 1 (0.49%) NHS
7 1 (0.49%) Clustering
Operating Systems
1 144 (70.24%) Windows
2 89 (43.41%) Windows 7
3 50 (24.39%) Windows XP
4 38 (18.54%) Windows Server 2008
5 25 (12.20%) Windows Server 2003
6 16 (7.80%) Windows 8
7 15 (7.32%) Windows 2000
8 6 (2.93%) Mac OS X
9 5 (2.44%) Windows Vista
9 5 (2.44%) Linux
9 5 (2.44%) Mac OS
9 5 (2.44%) Apple iOS
10 4 (1.95%) Windows 2000 Server
10 4 (1.95%) Windows Phone
11 2 (0.98%) Windows Server 2012
12 1 (0.49%) Windows NT
12 1 (0.49%) Android
Processes & Methodologies
1 48 (23.41%) ITIL
2 12 (5.85%) Migration
2 12 (5.85%) Software Distribution
3 9 (4.39%) Service Management
4 7 (3.41%) ITSM
4 7 (3.41%) Software Deployment
5 5 (2.44%) ITIL V3
5 5 (2.44%) Service Delivery
6 4 (1.95%) Asset Management
6 4 (1.95%) Release Management
7 3 (1.46%) Business Continuity
7 3 (1.46%) BCP
7 3 (1.46%) Change Management
8 2 (0.98%) CRM
8 2 (0.98%) Configuration Management
8 2 (0.98%) Security Management
8 2 (0.98%) Network Management
9 1 (0.49%) Information Security
9 1 (0.49%) User Acceptance Testing
9 1 (0.49%) ISMS
Programming Languages
1 9 (4.39%) C
2 6 (2.93%) SQL
Qualifications
1 19 (9.27%) Security Cleared
2 16 (7.80%) SC Cleared
3 9 (4.39%) Microsoft Certification
4 8 (3.90%) MCP
5 6 (2.93%) MCSE
6 5 (2.44%) DV Cleared
7 4 (1.95%) Degree
8 3 (1.46%) Cisco Certification
9 2 (0.98%) CCNA
9 2 (0.98%) A+ Certification
9 2 (0.98%) Check Point Certification
10 1 (0.49%) ITIL Certification
10 1 (0.49%) Avaya Certification
10 1 (0.49%) Network+ Certification
10 1 (0.49%) CCSA
10 1 (0.49%) VMware Certified Professional (VCP)
10 1 (0.49%) ACSA
10 1 (0.49%) MCTS
10 1 (0.49%) MCITP
10 1 (0.49%) MCSA
Quality Assurance & Compliance
1 24 (11.71%) SLA
2 5 (2.44%) QA
3 1 (0.49%) ISO/IEC 27001
System Software
1 111 (54.15%) Active Directory
2 5 (2.44%) Terminal Services
3 4 (1.95%) VMware Infrastructure
4 3 (1.46%) Hyper-V
4 3 (1.46%) XenApp
5 2 (0.98%) VMware Workstation
5 2 (0.98%) Citrix Presentation Server
6 1 (0.49%) XenServer
6 1 (0.49%) ISA Server
6 1 (0.49%) VMware ESX
Systems Management
1 10 (4.88%) SCCM
2 6 (2.93%) OpenView Configuration Management
3 3 (1.46%) Norton AntiVirus
3 3 (1.46%) Backup Exec
4 1 (0.49%) WSUS
4 1 (0.49%) SCOM
4 1 (0.49%) Sysprep
4 1 (0.49%) Symantec Enterprise Vault
Vendors
1 95 (46.34%) Microsoft
2 40 (19.51%) Citrix
3 16 (7.80%) HP
4 15 (7.32%) McAfee
5 14 (6.83%) Cisco
6 10 (4.88%) Symantec
6 10 (4.88%) Lotus
7 8 (3.90%) Apple
7 8 (3.90%) VMware
8 7 (3.41%) Dell
9 4 (1.95%) CheckPoint
10 3 (1.46%) Altiris
10 3 (1.46%) WatchGuard
11 2 (0.98%) Kaspersky
11 2 (0.98%) Becrypt
11 2 (0.98%) Avaya
11 2 (0.98%) BMC
11 2 (0.98%) SAP
12 1 (0.49%) Cognos
12 1 (0.49%) Oracle
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