The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 175 152 120
Rank change year-on-year
-23 -32
Contract jobs requiring a 2nd Line Support 78 104 122
As % of all contract IT jobs located in the South East 0.91% 1.12% 1.46%
As % of the Job Titles category 0.97% 1.19% 1.56%
Number of daily rates quoted 35 47 37
Average daily rate £175 £150 £145
Average daily rate % change year-on-year
+16.66% +3.44%
90% offered a daily rate of more than £132 £126 £117
10% offered a daily rate of more than £356 £330 £195
UK excluding London average daily rate £160 £165 £140
% change year-on-year
-3.03% +17.85%
Number of hourly rates quoted 21 22 45
Average hourly rate £17.00 £16.50 £15.50
Average hourly rate % change year-on-year
+3.03% +6.45%
90% offered a hourly rate of more than £14.50 £13.82 £12.45
10% offered a hourly rate of more than £20.00 £19.50 £21.60
UK excluding London average hourly rate £16.00 £14.50 £15.00
% change year-on-year
+10.34% -3.33%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8034 8717 7813
As % of all contract IT jobs located in the South East 93.91% 93.76% 93.33%
Number of daily rates quoted 4854 4667 4070
Average daily rate £385 £375 £370
Average daily rate % change year-on-year
+2.66% +1.35%
90% offered a daily rate of more than £239 £225 £220
10% offered a daily rate of more than £525 £518 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 411 421 454
Average hourly rate £17.50 £17.00 £16.50
Average hourly rate % change year-on-year
+2.94% +3.03%
90% offered a hourly rate of more than £11.50 £11.00 £11.50
10% offered a hourly rate of more than £55.28 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South East region.

2nd Line Support Daily Rate Trend in the South East

2nd Line Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 5 February 2016.

2nd Line Support Daily Rate Histogram in the South East

2nd Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South East region.

2nd Line Support Hourly Rate Trend in the South East

2nd Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 5 February 2016.

2nd Line Support Hourly Rate Histogram in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire -1 25 £287 +106.65% 6
Oxfordshire +2 14 £138 -31.25% 4
Hampshire -3 14 £159 -42.27% 7
Surrey -9 10 £175 +16.66% 6
Buckinghamshire +4 7 £350 +75.00% 2
Kent -5 3 £160 -27.27%
West Sussex +4 2 - - 3
Middlesex -1 2 £190 -49.33%
Isle of Wight - 1 £135 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 5 February 2016, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 148 (80.87%) Windows
2 95 (51.91%) Active Directory
3 84 (45.90%) Microsoft
4 83 (45.36%) Windows 7
5 60 (32.79%) MS Office
6 47 (25.68%) MS Excel
7 41 (22.40%) ITIL
8 40 (21.86%) Windows Server
9 29 (15.85%) MS Exchange
10 28 (15.30%) Windows 8
11 27 (14.75%) Windows XP
12 23 (12.57%) Citrix
12 23 (12.57%) Windows Server 2008
13 22 (12.02%) Security Cleared
14 21 (11.48%) VMware
15 20 (10.93%) SCCM
16 17 (9.29%) Blackberry
16 17 (9.29%) Windows Server 2003
17 16 (8.74%) SLA
17 16 (8.74%) Cisco
18 15 (8.20%) Windows Server 2012
18 15 (8.20%) Exchange Server 2010
19 14 (7.65%) SC Cleared
19 14 (7.65%) Apple
20 13 (7.10%) VMware Infrastructure
21 12 (6.56%) TCP/IP
22 10 (5.46%) Driving Licence
22 10 (5.46%) DNS
23 9 (4.92%) DHCP
23 9 (4.92%) SQL

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 5 February 2016, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (15.85%) MS Exchange
2 15 (8.20%) Exchange Server 2010
3 8 (4.37%) Blackberry Enterprise Server
4 5 (2.73%) Exchange Server 2013
4 5 (2.73%) IBM Notes
5 4 (2.19%) Exchange Server 2003
6 3 (1.64%) IBM Domino
7 2 (1.09%) Lync
8 1 (0.55%) Exchange Server 2007
8 1 (0.55%) IIS
8 1 (0.55%) Live Communications Server
8 1 (0.55%) SharePoint
8 1 (0.55%) SharePoint 2010
8 1 (0.55%) WebLogic
8 1 (0.55%) WebSphere
Applications
1 60 (32.79%) MS Office
2 47 (25.68%) MS Excel
3 1 (0.55%) Acrobat
3 1 (0.55%) MS PowerPoint
3 1 (0.55%) MS Visio
Business Applications
1 1 (0.55%) Remedy ITSM
Cloud Services
1 7 (3.83%) Office 365
2 2 (1.09%) Google Apps
Communications & Networking
1 12 (6.56%) TCP/IP
2 10 (5.46%) DNS
3 9 (4.92%) DHCP
3 9 (4.92%) Firewall
4 8 (4.37%) Internet
4 8 (4.37%) VoIP
4 8 (4.37%) WAN
4 8 (4.37%) Wireless
5 7 (3.83%) LAN
6 5 (2.73%) Remote Desktop
7 4 (2.19%) Cisco Wireless
8 3 (1.64%) VPN
9 1 (0.55%) ADSL
9 1 (0.55%) ATM
9 1 (0.55%) Broadband
9 1 (0.55%) Intranet
9 1 (0.55%) PBX
9 1 (0.55%) SAN
9 1 (0.55%) SDH
9 1 (0.55%) SMTP
Database & Business Intelligence
1 8 (4.37%) SQL Server
2 3 (1.64%) SQL Server 2005
2 3 (1.64%) SQL Server 2008
2 3 (1.64%) SQL Server 2012
3 2 (1.09%) Oracle Database
3 2 (1.09%) Oracle Database 10g
3 2 (1.09%) Oracle Database 11g
3 2 (1.09%) Oracle Database 12c
3 2 (1.09%) Oracle ODI
3 2 (1.09%) Oracle9i Database
3 2 (1.09%) SQL Server 2014
3 2 (1.09%) SQL Server Integration Services
Development Applications
1 2 (1.09%) ERwin
General
1 7 (3.83%) Retail
2 6 (3.28%) Finance
3 5 (2.73%) Telecoms
4 4 (2.19%) Advertising
4 4 (2.19%) Banking
5 1 (0.55%) French Language
5 1 (0.55%) Games
5 1 (0.55%) German Language
5 1 (0.55%) Local Government
5 1 (0.55%) Marketing
5 1 (0.55%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (1.64%) COM
2 2 (1.09%) Middleware
2 2 (1.09%) Oracle Fusion
2 2 (1.09%) Oracle GoldenGate
Miscellaneous
1 17 (9.29%) Blackberry
2 10 (5.46%) Driving Licence
3 7 (3.83%) Analytical Skills
3 7 (3.83%) iPhone
4 6 (3.28%) Video Conferencing
5 5 (2.73%) Data Centre
6 4 (2.19%) Client/Server
6 4 (2.19%) NHS
7 3 (1.64%) Clustering
8 2 (1.09%) CMDB
8 2 (1.09%) Smartphone
8 2 (1.09%) User Experience
9 1 (0.55%) BYOD
9 1 (0.55%) Computer Science
9 1 (0.55%) Fat Client
9 1 (0.55%) Mathematics
9 1 (0.55%) Mobile Banking
9 1 (0.55%) Mobile Payment
9 1 (0.55%) Online Banking
9 1 (0.55%) PDA
Operating Systems
1 148 (80.87%) Windows
2 83 (45.36%) Windows 7
3 40 (21.86%) Windows Server
4 28 (15.30%) Windows 8
5 27 (14.75%) Windows XP
6 23 (12.57%) Windows Server 2008
7 17 (9.29%) Windows Server 2003
8 15 (8.20%) Windows Server 2012
9 8 (4.37%) Apple iOS
10 6 (3.28%) Linux
11 4 (2.19%) Windows 10
12 3 (1.64%) Android
12 3 (1.64%) Mac OS X
13 2 (1.09%) Mac OS
13 2 (1.09%) Unix
13 2 (1.09%) Windows Phone
13 2 (1.09%) Windows Vista
14 1 (0.55%) AIX
14 1 (0.55%) Ubuntu
14 1 (0.55%) Windows 2000 Server
Processes & Methodologies
1 41 (22.40%) ITIL
2 9 (4.92%) Problem Management
3 8 (4.37%) Incident Management
3 8 (4.37%) Service Delivery
4 7 (3.83%) Continuous Improvement
5 6 (3.28%) ITIL V3
5 6 (3.28%) Service Management
6 5 (2.73%) Release Management
7 4 (2.19%) Migration
7 4 (2.19%) Software Delivery
7 4 (2.19%) Software Deployment
7 4 (2.19%) Time Management
8 3 (1.64%) CRM
8 3 (1.64%) Disaster Recovery
8 3 (1.64%) ITSM
8 3 (1.64%) Resource Management
9 2 (1.09%) Asset Management
9 2 (1.09%) Change Control
9 2 (1.09%) Change Management
9 2 (1.09%) Data Migration
Programming Languages
1 9 (4.92%) SQL
2 5 (2.73%) PowerShell
3 3 (1.64%) C
4 2 (1.09%) Java
4 2 (1.09%) T-SQL
5 1 (0.55%) PL/SQL
Qualifications
1 22 (12.02%) Security Cleared
2 14 (7.65%) SC Cleared
3 8 (4.37%) DBS Check
4 7 (3.83%) Cisco Certification
5 5 (2.73%) Microsoft Certification
6 4 (2.19%) CCNP
6 4 (2.19%) CCVP
6 4 (2.19%) DV Cleared
6 4 (2.19%) ITIL Foundation Certificate
7 3 (1.64%) ACMT
7 3 (1.64%) CCNA
8 2 (1.09%) ITIL Certification
8 2 (1.09%) MCP
8 2 (1.09%) MCSE
9 1 (0.55%) BPSS Clearance
9 1 (0.55%) Degree
9 1 (0.55%) MCSA
9 1 (0.55%) MOS
Quality Assurance & Compliance
1 16 (8.74%) SLA
2 2 (1.09%) Disclosure Scotland
System Software
1 95 (51.91%) Active Directory
2 13 (7.10%) VMware Infrastructure
3 6 (3.28%) XenApp
4 5 (2.73%) Terminal Services
5 3 (1.64%) VMware Workstation
6 2 (1.09%) Tivoli Workload Scheduler
6 2 (1.09%) VMware ESX
6 2 (1.09%) vSphere
7 1 (0.55%) Hyper-V
7 1 (0.55%) Microsoft Virtual Server
7 1 (0.55%) ProxySG
7 1 (0.55%) XenDesktop
Systems Management
1 20 (10.93%) SCCM
2 7 (3.83%) Backup Exec
3 5 (2.73%) Cisco UCCX
4 4 (2.19%) Cisco UCCE
4 4 (2.19%) Norton AntiVirus
5 3 (1.64%) OpenView Configuration Management
5 3 (1.64%) Tivoli
6 2 (1.09%) OVSD
7 1 (0.55%) FortiGate
7 1 (0.55%) HP Data Protector
7 1 (0.55%) Systems Management Server (SMS)
7 1 (0.55%) Tivoli Storage Manager
7 1 (0.55%) WSUS
Vendors
1 84 (45.90%) Microsoft
2 23 (12.57%) Citrix
3 21 (11.48%) VMware
4 16 (8.74%) Cisco
5 14 (7.65%) Apple
6 7 (3.83%) HP
6 7 (3.83%) Lotus
6 7 (3.83%) Remedy
7 6 (3.28%) Google
7 6 (3.28%) Symantec
8 4 (2.19%) CA
8 4 (2.19%) Dell
8 4 (2.19%) McAfee
9 3 (1.64%) Oracle
10 2 (1.09%) Avaya
10 2 (1.09%) CheckPoint
10 2 (1.09%) Cognos
10 2 (1.09%) Juniper
10 2 (1.09%) Sophos
10 2 (1.09%) webMethods
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