The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 181 143 159
Rank change year-on-year
-38 +16
Contract jobs requiring a 2nd Line Support 79 102 84
As % of all contract IT jobs located in the South East 0.79% 1.09% 1.00%
As % of the Job Titles category 0.87% 1.19% 1.09%
Number of daily rates quoted 23 37 14
Average daily rate
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£155 £135 £173
Average daily rate % change year-on-year
+14.81% -21.73%
90% offered a daily rate of more than £121 £106 £140
10% offered a daily rate of more than £257 £181 £206
UK excluding London average daily rate £150 £145 £145
% change year-on-year
+3.44% -
Number of hourly rates quoted 27 36 48
Average hourly rate £16.50 £15.75 £14.50
Average hourly rate % change year-on-year
+4.76% +8.62%
90% offered a hourly rate of more than £13.39 £13.25 £12.48
10% offered a hourly rate of more than £21.55 £130.00 £20.45
UK excluding London average hourly rate £14.50 £15.00 £14.50
% change year-on-year
-3.33% +3.44%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
9096 8574 7740
As % of all contract IT jobs located in the South East 91.45% 91.95% 92.21%
Number of daily rates quoted 5023 4748 3880
Average daily rate £375 £350 £350
Average daily rate % change year-on-year
+7.14% -
90% offered a daily rate of more than £240 £213 £220
10% offered a daily rate of more than £505 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 432 456 611
Average hourly rate £18.00 £17.50 £18.50
Average hourly rate % change year-on-year
+2.85% -5.40%
90% offered a hourly rate of more than £11.95 £11.89 £11.50
10% offered a hourly rate of more than £42.50 £50.00 £39.00
UK excluding London average hourly rate £16.70 £17.50 £17.50
% change year-on-year
-4.57% -

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South East region.

2nd Line Support Daily Rate Trend in the South East

2nd Line Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 28 April 2015.

2nd Line Support Daily Rate Histogram in the South East

2nd Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South East region.

2nd Line Support Hourly Rate Trend in the South East

2nd Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 28 April 2015.

2nd Line Support Hourly Rate Histogram in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 28 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +4 26 £153 -4.68% 6
Oxfordshire -25 15 £165 +65.00% 3
Surrey -3 13 £120 -2.04% 7
Hampshire -4 10 £150 -9.09% 8
Buckinghamshire -17 6 - - 8
Kent -3 3 - - 2
West Sussex -18 3 £193 +28.33% 1
East Sussex -14 2 £140 +27.27% 4
Thames Valley - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 28 April 2015, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 143 (82.66%) Windows
2 104 (60.12%) Active Directory
3 75 (43.35%) Microsoft
4 71 (41.04%) Windows 7
5 42 (24.28%) ITIL
5 42 (24.28%) MS Office
6 33 (19.08%) Microsoft Certification
7 32 (18.50%) Windows Server 2008
8 30 (17.34%) Security Cleared
9 29 (16.76%) Citrix
9 29 (16.76%) MS Excel
10 28 (16.18%) MS Exchange
11 27 (15.61%) SLA
12 26 (15.03%) Windows XP
13 23 (13.29%) MCP
13 23 (13.29%) Windows Server 2003
14 22 (12.72%) SC Cleared
14 22 (12.72%) Blackberry
14 22 (12.72%) MCSE
15 21 (12.14%) VoIP
16 20 (11.56%) HP
17 19 (10.98%) DV Cleared
17 19 (10.98%) Exchange Server 2010
18 18 (10.40%) VMware
19 17 (9.83%) SCCM
20 16 (9.25%) Symantec
21 14 (8.09%) Configuration Management
22 13 (7.51%) WAN
22 13 (7.51%) MS Visio
22 13 (7.51%) LAN

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 28 April 2015, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (16.18%) MS Exchange
2 19 (10.98%) Exchange Server 2010
3 10 (5.78%) Lync
3 10 (5.78%) SharePoint
4 8 (4.62%) Blackberry Enterprise Server
5 4 (2.31%) IBM Notes
6 3 (1.73%) Exchange Server 2003
7 2 (1.16%) Exchange Server 2007
7 2 (1.16%) SharePoint 2013
8 1 (0.58%) Exchange Server 2013
8 1 (0.58%) SharePoint Server
8 1 (0.58%) MS Project Server
8 1 (0.58%) CMS
8 1 (0.58%) Lotus Domino
8 1 (0.58%) IIS
Applications
1 42 (24.28%) MS Office
2 29 (16.76%) MS Excel
3 13 (7.51%) MS Visio
4 2 (1.16%) AutoCAD
5 1 (0.58%) MS Project
Cloud Services
1 13 (7.51%) Office 365
2 3 (1.73%) Cloud Computing
Communications & Networking
1 21 (12.14%) VoIP
2 13 (7.51%) LAN
2 13 (7.51%) WAN
3 11 (6.36%) DHCP
3 11 (6.36%) TCP/IP
3 11 (6.36%) DNS
4 10 (5.78%) VPN
5 8 (4.62%) Firewall
6 5 (2.89%) Broadband
7 4 (2.31%) Wi-Fi
8 3 (1.73%) SMS
9 2 (1.16%) Wireless
9 2 (1.16%) 3G
10 1 (0.58%) WLAN
10 1 (0.58%) SSL
10 1 (0.58%) SAN
10 1 (0.58%) Internet
10 1 (0.58%) VLAN
10 1 (0.58%) Network Security
10 1 (0.58%) NAS
Database & Business Intelligence
1 2 (1.16%) SQL Server
2 1 (0.58%) RDBMS
2 1 (0.58%) SQL Server 2008
2 1 (0.58%) Relational Database
General
1 8 (4.62%) Finance
2 4 (2.31%) Legal
3 3 (1.73%) Telecoms
4 2 (1.16%) Banking
4 2 (1.16%) Retail
4 2 (1.16%) Manufacturing
5 1 (0.58%) Advertising
5 1 (0.58%) Dutch Language
5 1 (0.58%) French Language
5 1 (0.58%) German Language
5 1 (0.58%) Italian Language
5 1 (0.58%) Back Office
5 1 (0.58%) Law
Libraries, Frameworks & Software Standards
1 1 (0.58%) HTML
1 1 (0.58%) .NET
Miscellaneous
1 22 (12.72%) Blackberry
2 11 (6.36%) Analytical Skills
3 5 (2.89%) iPhone
4 4 (2.31%) Video Conferencing
5 3 (1.73%) PDA
5 3 (1.73%) Mainframe
6 2 (1.16%) NHS
6 2 (1.16%) Smartphone
6 2 (1.16%) Computer Science
6 2 (1.16%) iPad
7 1 (0.58%) Mobile Computing
7 1 (0.58%) Enterprise Software
7 1 (0.58%) Client/Server
7 1 (0.58%) EPoS
7 1 (0.58%) Management Information System
7 1 (0.58%) Clustering
Operating Systems
1 143 (82.66%) Windows
2 71 (41.04%) Windows 7
3 32 (18.50%) Windows Server 2008
4 26 (15.03%) Windows XP
5 23 (13.29%) Windows Server 2003
6 9 (5.20%) Linux
7 8 (4.62%) Windows 8
8 7 (4.05%) Windows Server 2012
9 6 (3.47%) Windows 2000 Server
9 6 (3.47%) Windows 2000
10 5 (2.89%) UNIX
10 5 (2.89%) Android
11 3 (1.73%) Windows NT
12 2 (1.16%) Windows Mobile
12 2 (1.16%) Windows Vista
12 2 (1.16%) Apple iOS
13 1 (0.58%) Mac OS X
Processes & Methodologies
1 42 (24.28%) ITIL
2 14 (8.09%) Configuration Management
3 9 (5.20%) CRM
4 7 (4.05%) Migration
5 6 (3.47%) Release Management
6 4 (2.31%) Business Intelligence
6 4 (2.31%) PRINCE
6 4 (2.31%) Capacity Planning
6 4 (2.31%) Software Deployment
6 4 (2.31%) Performance Analysis
7 3 (1.73%) Software Delivery
7 3 (1.73%) Time Management
7 3 (1.73%) Change Management
7 3 (1.73%) Disaster Recovery
8 2 (1.16%) Security Management
8 2 (1.16%) Problem Management
8 2 (1.16%) Service Management
8 2 (1.16%) Network Monitoring
8 2 (1.16%) ITIL V3
9 1 (0.58%) Software Distribution
Programming Languages
1 7 (4.05%) SQL
2 1 (0.58%) PowerShell
2 1 (0.58%) Bash Shell
2 1 (0.58%) Java
2 1 (0.58%) PHP
2 1 (0.58%) PL/SQL
Qualifications
1 33 (19.08%) Microsoft Certification
2 30 (17.34%) Security Cleared
3 23 (13.29%) MCP
4 22 (12.72%) MCSE
4 22 (12.72%) SC Cleared
5 19 (10.98%) DV Cleared
6 6 (3.47%) Cisco Certification
6 6 (3.47%) MCSA
6 6 (3.47%) CCNA
7 5 (2.89%) ITIL Certification
8 4 (2.31%) Degree
9 2 (1.16%) Network+ Certification
9 2 (1.16%) MCDST
9 2 (1.16%) A+ Certification
9 2 (1.16%) CCNP
9 2 (1.16%) MCSD
10 1 (0.58%) CCDA
10 1 (0.58%) MCTS
10 1 (0.58%) MCITP
10 1 (0.58%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 27 (15.61%) SLA
2 1 (0.58%) QA
System Software
1 104 (60.12%) Active Directory
2 12 (6.94%) Terminal Services
3 5 (2.89%) VMware Infrastructure
4 3 (1.73%) Hyper-V
4 3 (1.73%) Firmware
5 2 (1.16%) VMware ESX
5 2 (1.16%) vSphere
6 1 (0.58%) BitLocker
6 1 (0.58%) XenApp
Systems Management
1 17 (9.83%) SCCM
2 3 (1.73%) SCOM
2 3 (1.73%) OpenView Configuration Management
3 2 (1.16%) Norton AntiVirus
3 2 (1.16%) Backup Exec
4 1 (0.58%) WSUS
4 1 (0.58%) ARCserve
4 1 (0.58%) Hyperic
4 1 (0.58%) Symantec Endpoint Protection
Vendors
1 75 (43.35%) Microsoft
2 29 (16.76%) Citrix
3 20 (11.56%) HP
4 18 (10.40%) VMware
5 16 (9.25%) Symantec
6 9 (5.20%) Cisco
7 7 (4.05%) Apple
8 5 (2.89%) Remedy
9 4 (2.31%) Lotus
10 3 (1.73%) McAfee
10 3 (1.73%) Mitel
10 3 (1.73%) Dell
11 2 (1.16%) NetApp
11 2 (1.16%) LANDesk
12 1 (0.58%) GFI Software
12 1 (0.58%) Red Hat
12 1 (0.58%) Avaya
12 1 (0.58%) Oracle
12 1 (0.58%) SAP
12 1 (0.58%) Altiris
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £21.55 per hour
Posted: 5 days ago
Berkshire
Explore Group
Posted: 6 days ago
Berkshire
Explore Group
Rate: £300 - £350 per day
Posted: 6 days ago
High Wycombe, Buckinghamshire
Atech Support
Rate: From £100 to £150 per day 6-12 Month Contract
Posted: 10 days ago
Oxfordshire
Hays IT - Uk Posting account
Rate: £15.00 - £22.00 per hour + Please quote an hourly rate
Posted: 25 days ago