The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 166 151 132
Rank change year-on-year
-15 -19
Contract jobs requiring a 2nd Line Support 96 103 105
As % of all contract IT jobs located in the South East 1.01% 1.12% 1.24%
As % of the Job Titles category 1.09% 1.22% 1.34%
Number of daily rates quoted 27 34 38
Average daily rate
Keep up to 90%
of your Daily Rate
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£170 £153 £168
Average daily rate % change year-on-year
+11.47% -8.95%
90% offered a daily rate of more than £127 £117 £100
10% offered a daily rate of more than £230 £219 £210
UK excluding London average daily rate £170 £160 £150
% change year-on-year
+6.25% +6.66%
Number of hourly rates quoted 43 39 35
Average hourly rate £16.50 £14.38 £15.50
Average hourly rate % change year-on-year
+14.78% -7.25%
90% offered a hourly rate of more than £13.23 £13.40 £12.44
10% offered a hourly rate of more than £21.55 £20.10 £21.78
UK excluding London average hourly rate £15.00 £14.44 £15.10
% change year-on-year
+3.89% -4.40%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8806 8448 7862
As % of all contract IT jobs located in the South East 92.37% 91.86% 92.80%
Number of daily rates quoted 5200 4616 4096
Average daily rate £375 £350 £358
Average daily rate % change year-on-year
+7.14% -2.23%
90% offered a daily rate of more than £230 £213 £205
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 408 400 542
Average hourly rate £16.00 £16.48 £17.00
Average hourly rate % change year-on-year
-2.91% -3.05%
90% offered a hourly rate of more than £11.17 £11.00 £11.75
10% offered a hourly rate of more than £40.00 £40.00 £37.50
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South East region.

2nd Line Support Daily Rate Trend in the South East

2nd Line Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 31 July 2015.

2nd Line Support Daily Rate Histogram in the South East

2nd Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South East region.

2nd Line Support Hourly Rate Trend in the South East

2nd Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 31 July 2015.

2nd Line Support Hourly Rate Histogram in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +14 23 £170 -28.79% 4
Hampshire -3 20 £175 +1.44% 7
Oxfordshire -17 17 £183 - 4
Surrey -8 15 £140 -12.50% 4
Buckinghamshire +1 8 £300 - 2
West Sussex -17 8 £188 +53.06% 2
Kent -2 4 £150 +7.14% 4
Middlesex +4 2 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 31 July 2015, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 156 (88.14%) Windows
2 118 (66.67%) Active Directory
3 91 (51.41%) Windows 7
4 81 (45.76%) Microsoft
5 52 (29.38%) MS Office
6 38 (21.47%) ITIL
7 34 (19.21%) Security Cleared
8 33 (18.64%) MS Excel
9 32 (18.08%) Microsoft Certification
10 30 (16.95%) HP
11 29 (16.38%) Windows XP
12 27 (15.25%) Windows Server 2003
12 27 (15.25%) SLA
13 26 (14.69%) Windows Server 2008
13 26 (14.69%) VMware
14 25 (14.12%) MS Exchange
15 24 (13.56%) SCCM
16 23 (12.99%) MCSE
17 22 (12.43%) Citrix
18 21 (11.86%) Windows 8
19 20 (11.30%) MCP
19 20 (11.30%) Symantec
20 19 (10.73%) SC Cleared
21 17 (9.60%) Office 365
21 17 (9.60%) SQL
22 16 (9.04%) Lync
22 16 (9.04%) DV Cleared
22 16 (9.04%) VMware Infrastructure
23 15 (8.47%) MS Visio
23 15 (8.47%) Configuration Management

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 31 July 2015, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (14.12%) MS Exchange
2 16 (9.04%) Lync
3 12 (6.78%) Exchange Server 2010
4 5 (2.82%) Blackberry Enterprise Server
4 5 (2.82%) SharePoint
5 4 (2.26%) IBM Notes
5 4 (2.26%) Exchange Server 2013
6 2 (1.13%) Exchange Server 2007
6 2 (1.13%) Exchange Server 2003
7 1 (0.56%) SharePoint Server
7 1 (0.56%) MS Project Server
7 1 (0.56%) Lotus Domino
7 1 (0.56%) IIS
7 1 (0.56%) SharePoint 2013
Applications
1 52 (29.38%) MS Office
2 33 (18.64%) MS Excel
3 15 (8.47%) MS Visio
4 2 (1.13%) AutoCAD
5 1 (0.56%) Spreadsheet
5 1 (0.56%) MS Project
Cloud Services
1 17 (9.60%) Office 365
2 1 (0.56%) Azure Active Directory
2 1 (0.56%) Microsoft Azure
2 1 (0.56%) SaaS
Communications & Networking
1 14 (7.91%) LAN
2 12 (6.78%) WAN
2 12 (6.78%) DNS
3 11 (6.21%) DHCP
4 10 (5.65%) VoIP
5 9 (5.08%) TCP/IP
6 6 (3.39%) Internet
7 5 (2.82%) VPN
7 5 (2.82%) Firewall
8 3 (1.69%) SMS
9 2 (1.13%) Ethernet
9 2 (1.13%) 3G
9 2 (1.13%) Wi-Fi
9 2 (1.13%) Wireless
9 2 (1.13%) NAS
9 2 (1.13%) Unified Communications
10 1 (0.56%) 4G
10 1 (0.56%) PABX
10 1 (0.56%) Network Security
10 1 (0.56%) iSCSI
Database & Business Intelligence
1 4 (2.26%) SQL Server
2 1 (0.56%) SQL Server 2008
2 1 (0.56%) MySQL
Development Applications
1 2 (1.13%) MSI
General
1 9 (5.08%) Finance
2 4 (2.26%) Manufacturing
3 3 (1.69%) Retail
4 2 (1.13%) Banking
4 2 (1.13%) French Language
4 2 (1.13%) Legal
5 1 (0.56%) German Language
5 1 (0.56%) Japanese Language
5 1 (0.56%) Local Government
5 1 (0.56%) Marketing
5 1 (0.56%) Dutch Language
5 1 (0.56%) Law
5 1 (0.56%) Pharmaceutical
5 1 (0.56%) Back Office
5 1 (0.56%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.69%) HTML
2 1 (0.56%) CSS
2 1 (0.56%) Web Services
2 1 (0.56%) XML
2 1 (0.56%) ODBC
Miscellaneous
1 12 (6.78%) Blackberry
2 10 (5.65%) Data Centre
3 6 (3.39%) iPhone
3 6 (3.39%) Analytical Skills
4 5 (2.82%) iPad
4 5 (2.82%) EPoS
5 4 (2.26%) Client/Server
6 3 (1.69%) Thin Client
6 3 (1.69%) Replication
6 3 (1.69%) Smartphone
6 3 (1.69%) BYOD
6 3 (1.69%) Fat Client
6 3 (1.69%) Video Conferencing
7 2 (1.13%) Mainframe
7 2 (1.13%) PDA
7 2 (1.13%) Computer Science
7 2 (1.13%) NHS
8 1 (0.56%) Life Science
8 1 (0.56%) Management Information System
Operating Systems
1 156 (88.14%) Windows
2 91 (51.41%) Windows 7
3 29 (16.38%) Windows XP
4 27 (15.25%) Windows Server 2003
5 26 (14.69%) Windows Server 2008
6 21 (11.86%) Windows 8
7 9 (5.08%) Windows 2000 Server
8 8 (4.52%) Windows Server 2012
9 6 (3.39%) Windows Vista
10 5 (2.82%) Linux
10 5 (2.82%) Windows 2000
11 4 (2.26%) Android
11 4 (2.26%) UNIX
12 3 (1.69%) Mac OS
13 2 (1.13%) Windows Mobile
13 2 (1.13%) Windows NT
14 1 (0.56%) Apple iOS
14 1 (0.56%) Windows Phone
Processes & Methodologies
1 38 (21.47%) ITIL
2 15 (8.47%) Configuration Management
3 8 (4.52%) Software Deployment
4 7 (3.95%) Software Delivery
4 7 (3.95%) Release Management
5 5 (2.82%) Migration
5 5 (2.82%) CRM
6 4 (2.26%) Software Distribution
7 3 (1.69%) Server Building
8 2 (1.13%) Business Intelligence
8 2 (1.13%) Patch Management
8 2 (1.13%) ITIL V3
8 2 (1.13%) Change Management
8 2 (1.13%) Disaster Recovery
8 2 (1.13%) Incident Management
8 2 (1.13%) Time Management
8 2 (1.13%) Stakeholder Engagement
9 1 (0.56%) Network Management
9 1 (0.56%) Performance Management
9 1 (0.56%) Problem Management
Programming Languages
1 17 (9.60%) SQL
2 2 (1.13%) PowerShell
3 1 (0.56%) Java
3 1 (0.56%) JavaScript
Qualifications
1 34 (19.21%) Security Cleared
2 32 (18.08%) Microsoft Certification
3 23 (12.99%) MCSE
4 20 (11.30%) MCP
5 19 (10.73%) SC Cleared
6 16 (9.04%) DV Cleared
7 7 (3.95%) Degree
8 6 (3.39%) Cisco Certification
8 6 (3.39%) CCNA
9 5 (2.82%) MCSA
10 4 (2.26%) ITIL Certification
11 2 (1.13%) Network+ Certification
11 2 (1.13%) A+ Certification
11 2 (1.13%) CCNP
11 2 (1.13%) MCSD
12 1 (0.56%) HND
12 1 (0.56%) CCDA
12 1 (0.56%) CCA
12 1 (0.56%) Citrix Certification
12 1 (0.56%) MOS
Quality Assurance & Compliance
1 27 (15.25%) SLA
2 1 (0.56%) ISO/IEC 27001
2 1 (0.56%) QA
2 1 (0.56%) ISO 9000
System Software
1 118 (66.67%) Active Directory
2 16 (9.04%) VMware Infrastructure
3 7 (3.95%) vSphere
4 4 (2.26%) Hyper-V
4 4 (2.26%) Terminal Services
5 2 (1.13%) Firmware
6 1 (0.56%) Samba
6 1 (0.56%) VMware ESX
6 1 (0.56%) Citrix Presentation Server
6 1 (0.56%) Forefront TMG
6 1 (0.56%) VMware ESXi
6 1 (0.56%) BitLocker
6 1 (0.56%) NFS
Systems Management
1 24 (13.56%) SCCM
2 6 (3.39%) OpenView Configuration Management
3 5 (2.82%) Backup Exec
4 4 (2.26%) Norton AntiVirus
5 2 (1.13%) McAfee ePO
5 2 (1.13%) Systems Management Server (SMS)
6 1 (0.56%) Symantec Endpoint Protection
6 1 (0.56%) SCOM
6 1 (0.56%) WSUS
Vendors
1 81 (45.76%) Microsoft
2 30 (16.95%) HP
3 26 (14.69%) VMware
4 22 (12.43%) Citrix
5 20 (11.30%) Symantec
6 8 (4.52%) McAfee
7 6 (3.39%) Remedy
7 6 (3.39%) Apple
8 5 (2.82%) Dell
8 5 (2.82%) Cisco
9 4 (2.26%) Lotus
9 4 (2.26%) Sophos
9 4 (2.26%) LANDesk
10 3 (1.69%) Google
10 3 (1.69%) Adobe
10 3 (1.69%) CA
11 2 (1.13%) Toshiba
11 2 (1.13%) Acronis
12 1 (0.56%) MobileIron
12 1 (0.56%) GFI Software
Buckinghamshire
Opus Recruitment Solutions Ltd
Rate: £90 - £110 per day
Posted: Yesterday
Southampton, Hampshire
Austin Fraser
Rate: £150 - £170 per day
Posted: 2 days ago
Hampshire
Venn Group
Rate: £8 - £10 Per Hour
Posted: 3 days ago
Oxfordshire
Lorien Resourcing
Rate: Market rates
Posted: 4 days ago