The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 164 136 145
Rank change year-on-year
-28 +9
Contract jobs requiring a 2nd Line Support 97 111 76
As % of all contract IT jobs located in the South East 0.99% 1.23% 0.99%
As % of the Job Titles category 1.08% 1.35% 1.09%
Number of daily rates quoted 39 33 16
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£150 £145 £175
Average daily rate % change year-on-year
+3.44% -17.14%
90% offered a daily rate of more than £119 £110 £123
10% offered a daily rate of more than £255 £187 £213
UK excluding London average daily rate £160 £150 £135
% change year-on-year
+6.66% +11.11%
Number of hourly rates quoted 19 43 37
Average hourly rate £16.00 £16.00 £15.00
Average hourly rate % change year-on-year
- +6.66%
90% offered a hourly rate of more than £13.77 £13.30 £11.21
10% offered a hourly rate of more than £19.00 £26.76 £21.90
UK excluding London average hourly rate £14.50 £15.09 £14.00
% change year-on-year
-3.90% +7.78%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8981 8228 6991
As % of all contract IT jobs located in the South East 91.59% 91.40% 91.48%
Number of daily rates quoted 4813 4347 3312
Average daily rate £375 £363 £350
Average daily rate % change year-on-year
+3.44% +3.57%
90% offered a daily rate of more than £225 £218 £220
10% offered a daily rate of more than £510 £500 £500
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 418 476 593
Average hourly rate £17.50 £17.25 £17.94
Average hourly rate % change year-on-year
+1.44% -3.84%
90% offered a hourly rate of more than £11.50 £12.00 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £16.72 £17.15 £17.50
% change year-on-year
-2.50% -2.00%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South East region.

2nd Line Support Daily Rate Trend in the South East

2nd Line Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 2 March 2015.

2nd Line Support Daily Rate Histogram in the South East

2nd Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South East region.

2nd Line Support Hourly Rate Trend in the South East

2nd Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 2 March 2015.

2nd Line Support Hourly Rate Histogram in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 2 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +1 26 £139 -10.32% 5
Hampshire -17 16 £150 -15.49% 6
Surrey -6 15 £130 -16.12% 9
Oxfordshire -10 15 £200 - 4
Buckinghamshire -6 11 £150 +25.00% 6
Kent -12 6 £220 +66.03% 1
West Sussex -17 5 £110 -24.13%
Middlesex +3 1 £375 -
East Sussex -13 1 - - 2
Sussex - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 2 March 2015, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 161 (79.31%) Windows
2 107 (52.71%) Active Directory
3 89 (43.84%) Microsoft
4 86 (42.36%) Windows 7
5 50 (24.63%) MS Office
6 43 (21.18%) MS Excel
6 43 (21.18%) ITIL
7 41 (20.20%) Security Cleared
7 41 (20.20%) Windows Server 2008
8 40 (19.70%) Windows XP
9 38 (18.72%) MS Exchange
10 35 (17.24%) SLA
10 35 (17.24%) Microsoft Certification
11 34 (16.75%) Citrix
12 32 (15.76%) SC Cleared
13 27 (13.30%) Windows Server 2003
14 24 (11.82%) MCP
15 23 (11.33%) MCSE
15 23 (11.33%) HP
15 23 (11.33%) Blackberry
15 23 (11.33%) VMware
15 23 (11.33%) SCCM
16 22 (10.84%) DV Cleared
17 21 (10.34%) Exchange Server 2010
18 20 (9.85%) VoIP
19 17 (8.37%) WAN
20 15 (7.39%) VPN
20 15 (7.39%) LAN
20 15 (7.39%) Symantec
21 14 (6.90%) TCP/IP

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 2 March 2015, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (18.72%) MS Exchange
2 21 (10.34%) Exchange Server 2010
3 10 (4.93%) SharePoint
4 8 (3.94%) Blackberry Enterprise Server
5 7 (3.45%) Exchange Server 2003
5 7 (3.45%) Lync
6 4 (1.97%) SharePoint 2013
6 4 (1.97%) IBM Notes
7 3 (1.48%) Exchange Server 2007
8 2 (0.99%) Exchange Server 2013
9 1 (0.49%) Lotus Domino
9 1 (0.49%) IIS
9 1 (0.49%) CMS
9 1 (0.49%) Live Communications Server
9 1 (0.49%) CICS
Applications
1 50 (24.63%) MS Office
2 43 (21.18%) MS Excel
3 12 (5.91%) MS Visio
4 2 (0.99%) AutoCAD
Business Applications
1 1 (0.49%) Oracle EBS
1 1 (0.49%) Dynamics AX
1 1 (0.49%) Oracle General Ledger
1 1 (0.49%) Oracle Payables
1 1 (0.49%) Oracle Receivables
Cloud Services
1 10 (4.93%) Office 365
2 3 (1.48%) Cloud Computing
Communications & Networking
1 20 (9.85%) VoIP
2 17 (8.37%) WAN
3 15 (7.39%) LAN
3 15 (7.39%) VPN
4 14 (6.90%) TCP/IP
5 11 (5.42%) DNS
5 11 (5.42%) DHCP
6 8 (3.94%) Firewall
7 7 (3.45%) Broadband
8 5 (2.46%) Internet
8 5 (2.46%) Wireless
9 4 (1.97%) 3G
9 4 (1.97%) Wi-Fi
10 2 (0.99%) SMS
11 1 (0.49%) ADSL
11 1 (0.49%) Ethernet
11 1 (0.49%) WLAN
11 1 (0.49%) SSL
11 1 (0.49%) SAN
11 1 (0.49%) VLAN
Database & Business Intelligence
1 2 (0.99%) SQL Server
2 1 (0.49%) RDBMS
2 1 (0.49%) SQL Server 2000
2 1 (0.49%) SQL Server 2005
2 1 (0.49%) SQL Server 2008
2 1 (0.49%) Relational Database
Development Applications
1 1 (0.49%) Oracle Forms
General
1 10 (4.93%) Finance
2 4 (1.97%) Legal
2 4 (1.97%) Italian Language
3 3 (1.48%) Telecoms
4 2 (0.99%) Manufacturing
5 1 (0.49%) Advertising
5 1 (0.49%) Military
5 1 (0.49%) Banking
5 1 (0.49%) Retail
5 1 (0.49%) General Ledger
5 1 (0.49%) Dutch Language
Libraries, Frameworks & Software Standards
1 1 (0.49%) HTML
1 1 (0.49%) .NET
Miscellaneous
1 23 (11.33%) Blackberry
2 13 (6.40%) Analytical Skills
3 5 (2.46%) Video Conferencing
4 4 (1.97%) iPhone
5 3 (1.48%) iPad
5 3 (1.48%) Mainframe
5 3 (1.48%) Clustering
6 2 (0.99%) PDA
6 2 (0.99%) Management Information System
6 2 (0.99%) Client/Server
6 2 (0.99%) NHS
7 1 (0.49%) Computer Science
7 1 (0.49%) Smartphone
7 1 (0.49%) Mobile Computing
7 1 (0.49%) Enterprise Software
Operating Systems
1 161 (79.31%) Windows
2 86 (42.36%) Windows 7
3 41 (20.20%) Windows Server 2008
4 40 (19.70%) Windows XP
5 27 (13.30%) Windows Server 2003
6 12 (5.91%) Linux
7 10 (4.93%) Windows 8
8 9 (4.43%) Windows Server 2012
9 6 (2.96%) UNIX
10 5 (2.46%) Android
10 5 (2.46%) Windows 2000 Server
10 5 (2.46%) Windows 2000
10 5 (2.46%) Windows NT
11 4 (1.97%) Windows Vista
12 2 (0.99%) Apple iOS
13 1 (0.49%) Mac OS X
Processes & Methodologies
1 43 (21.18%) ITIL
2 13 (6.40%) Configuration Management
3 11 (5.42%) Migration
4 7 (3.45%) CRM
5 6 (2.96%) Incident Management
6 5 (2.46%) Release Management
7 4 (1.97%) Capacity Planning
7 4 (1.97%) Software Deployment
7 4 (1.97%) Performance Analysis
7 4 (1.97%) Problem Management
7 4 (1.97%) Service Management
7 4 (1.97%) Business Intelligence
7 4 (1.97%) PRINCE
7 4 (1.97%) Security Management
8 3 (1.48%) Change Management
8 3 (1.48%) Disaster Recovery
8 3 (1.48%) Time Management
9 2 (0.99%) High Availability
9 2 (0.99%) Network Monitoring
9 2 (0.99%) Software Distribution
Programming Languages
1 8 (3.94%) SQL
2 1 (0.49%) PowerShell
2 1 (0.49%) Bash Shell
2 1 (0.49%) C#
2 1 (0.49%) Java
2 1 (0.49%) PHP
2 1 (0.49%) PL/SQL
Qualifications
1 41 (20.20%) Security Cleared
2 35 (17.24%) Microsoft Certification
3 32 (15.76%) SC Cleared
4 24 (11.82%) MCP
5 23 (11.33%) MCSE
6 22 (10.84%) DV Cleared
7 7 (3.45%) MCSA
8 5 (2.46%) CCNA
8 5 (2.46%) Cisco Certification
9 3 (1.48%) VCP4
9 3 (1.48%) ITIL Certification
9 3 (1.48%) MCDST
9 3 (1.48%) CNA
9 3 (1.48%) CNE
9 3 (1.48%) Novell Certification
10 1 (0.49%) A+ Certification
10 1 (0.49%) CCNP
10 1 (0.49%) MCSD
10 1 (0.49%) MCTS
10 1 (0.49%) MCITP
Quality Assurance & Compliance
1 35 (17.24%) SLA
2 1 (0.49%) QA
System Software
1 107 (52.71%) Active Directory
2 13 (6.40%) Terminal Services
3 11 (5.42%) VMware Infrastructure
4 3 (1.48%) Hyper-V
4 3 (1.48%) XenApp
4 3 (1.48%) Firmware
5 2 (0.99%) VMware ESX
5 2 (0.99%) Microsoft App-V
5 2 (0.99%) vSphere
Systems Management
1 23 (11.33%) SCCM
2 5 (2.46%) OpenView Configuration Management
3 4 (1.97%) Backup Exec
4 3 (1.48%) SCOM
5 2 (0.99%) Norton AntiVirus
6 1 (0.49%) Unicenter
6 1 (0.49%) ARCserve
6 1 (0.49%) McAfee ePO
6 1 (0.49%) Hyperic
6 1 (0.49%) Symantec Endpoint Protection
Vendors
1 89 (43.84%) Microsoft
2 34 (16.75%) Citrix
3 23 (11.33%) HP
3 23 (11.33%) VMware
4 15 (7.39%) Symantec
5 11 (5.42%) Cisco
6 10 (4.93%) Remedy
7 8 (3.94%) Apple
8 7 (3.45%) McAfee
9 4 (1.97%) Lotus
9 4 (1.97%) Dell
9 4 (1.97%) Mitel
9 4 (1.97%) Altiris
10 2 (0.99%) Google
10 2 (0.99%) Wyse
10 2 (0.99%) Oracle
10 2 (0.99%) NetApp
11 1 (0.49%) Borland
11 1 (0.49%) Sophos
11 1 (0.49%) Toshiba
Reading
Explore Group
Rate: £200 - £225 per day
Posted: 19 hours ago
Camberley, Surrey
Connectus
Rate: £9 - £14.5 per hour
Posted: 4 days ago
Surrey
Gold Group
Rate: £15 - £20 per hour
Posted: 4 days ago
Esher
Hays IT - Uk Posting account
Rate: £100.00 - £130.00 per annum
Posted: 5 days ago
Oxford, Oxfordshire
Senitor Associates
Rate: £110 - £150 per day
Posted: 5 days ago
Newbury
Hays IT - Uk Posting account
Rate: £18.00 - £19.00 per hour + £18.50 Per Hour
Posted: 6 days ago
Lewes, East Sussex
Reed Professional Services
Rate: £15 - £16 per hour + 1.5x for night shift work
Posted: 6 days ago
Redhill, Surrey
Venturi
Rate: £17.00 - £20 per hour
Posted: 6 days ago
Esher
Hays IT - Uk Posting account
Rate: £100.00 - £130.00 per day
Posted: 10 days ago
High Wycombe, Buckinghamshire
Atech Support
Rate: £100 - £150 per shift depending on experience
Posted: 26 days ago