The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 134 145 147
Rank change year-on-year
+11 +2
Contract jobs requiring a 2nd Line Support 115 90 106
As % of all contract IT jobs located in the South East 1.16% 1.06% 1.00%
As % of the Job Titles category 1.27% 1.15% 1.08%
Number of daily rates quoted 38 17 26
Average daily rate £130 £175 £141
Average daily rate % change year-on-year
-25.71% +24.11%
90% offered a daily rate of more than £107 £122 £107
10% offered a daily rate of more than £175 £201 £258
UK excluding London average daily rate £145 £150 £135
% change year-on-year
-3.33% +11.11%
Number of hourly rates quoted 41 49 36
Average hourly rate £15.35 £14.50 £14.69
Average hourly rate % change year-on-year
+5.86% -1.27%
90% offered a hourly rate of more than £13.50 £12.37 £11.00
10% offered a hourly rate of more than £115.00 £20.30 £18.75
UK excluding London average hourly rate £15.00 £14.50 £14.50
% change year-on-year
+3.44% -
Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
9082 7833 9779
As % of all contract IT jobs located in the South East 91.84% 92.21% 92.39%
Number of daily rates quoted 5002 3901 4422
Average daily rate £350 £350 £350
90% offered a daily rate of more than £215 £220 £215
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 483 611 700
Average hourly rate £17.13 £18.50 £19.00
Average hourly rate % change year-on-year
-7.43% -2.63%
90% offered a hourly rate of more than £11.50 £11.50 £11.65
10% offered a hourly rate of more than £50.00 £39.70 £41.67
UK excluding London average hourly rate £17.00 £17.50 £19.00
% change year-on-year
-2.85% -7.89%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South East region.

2nd Line Support Daily Rate Trend in the South East

2nd Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South East region.

2nd Line Support Hourly Rate Trend in the South East

2nd Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 16 April 2014.

2nd Line Support Hourly Rate Histogram in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Surrey -1 27 £123 -30.00% 6
Oxfordshire +19 22 £100 - 7
Berkshire -10 22 £155 -8.82% 4
Hampshire +1 17 £165 +30.69% 3
Buckinghamshire -24 13 £120 -38.46% 5
East Sussex -4 7 £110 - 2
Kent +4 4 £135 - 2
West Sussex -2 2 £150 +22.44% 3
Middlesex - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 16 April 2014, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 167 (77.67%) Windows
2 111 (51.63%) Windows 7
3 102 (47.44%) Active Directory
4 89 (41.40%) Microsoft
5 80 (37.21%) MS Office
6 60 (27.91%) Windows XP
7 46 (21.40%) MS Excel
8 44 (20.47%) Windows Server 2008
9 43 (20.00%) MS Exchange
10 40 (18.60%) ITIL
11 35 (16.28%) Blackberry
12 31 (14.42%) SC Cleared
12 31 (14.42%) Security Cleared
13 30 (13.95%) Windows Server 2003
14 27 (12.56%) VPN
15 26 (12.09%) Citrix
16 21 (9.77%) HP
17 20 (9.30%) TCP/IP
17 20 (9.30%) Microsoft Certification
18 19 (8.84%) Exchange Server 2010
19 18 (8.37%) SLA
20 17 (7.91%) MCSE
21 16 (7.44%) SCCM
22 15 (6.98%) VLAN
22 15 (6.98%) Degree
22 15 (6.98%) Windows 8
23 14 (6.51%) DNS
24 13 (6.05%) DHCP
24 13 (6.05%) Finance
24 13 (6.05%) Software Distribution

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 16 April 2014, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (20.00%) MS Exchange
2 19 (8.84%) Exchange Server 2010
3 12 (5.58%) Exchange Server 2003
4 10 (4.65%) Blackberry Enterprise Server
5 5 (2.33%) Exchange Server 2007
5 5 (2.33%) SharePoint
6 4 (1.86%) IBM Notes
7 2 (0.93%) Live Communications Server
8 1 (0.47%) IIS
8 1 (0.47%) SharePoint 2010
8 1 (0.47%) Exchange Server 2013
Applications
1 80 (37.21%) MS Office
2 46 (21.40%) MS Excel
3 1 (0.47%) MS Visio
3 1 (0.47%) MS PowerPoint
3 1 (0.47%) MS Project
Business Applications
1 6 (2.79%) Remedy ITSM
2 3 (1.40%) Oracle ERP
3 2 (0.93%) Dynamics CRM
3 2 (0.93%) Line 500
4 1 (0.47%) Dynamics AX
4 1 (0.47%) Dynamics NAV
Cloud Services
1 3 (1.40%) Office 365
2 1 (0.47%) Cloud Computing
Communications & Networking
1 27 (12.56%) VPN
2 20 (9.30%) TCP/IP
3 15 (6.98%) VLAN
4 14 (6.51%) DNS
5 13 (6.05%) DHCP
6 12 (5.58%) LAN
7 10 (4.65%) Internet
8 9 (4.19%) Firewall
8 9 (4.19%) WAN
9 7 (3.26%) Wireless
10 4 (1.86%) Ethernet
10 4 (1.86%) SMS
11 3 (1.40%) PBX
11 3 (1.40%) SAN
12 2 (0.93%) Wi-Fi
12 2 (0.93%) 3G
12 2 (0.93%) VoIP
12 2 (0.93%) Structured Cabling
13 1 (0.47%) IP Telephony
13 1 (0.47%) SSH
Database & Business Intelligence
1 3 (1.40%) SQL Server
2 1 (0.47%) Crystal Reports
2 1 (0.47%) BusinessObjects
2 1 (0.47%) SQL Server 2000
2 1 (0.47%) SQL Server 2005
2 1 (0.47%) SQL Server 2008
General
1 13 (6.05%) Finance
2 5 (2.33%) Telecoms
3 4 (1.86%) Electronics
3 4 (1.86%) Dutch Language
4 3 (1.40%) Back Office
4 3 (1.40%) Banking
5 2 (0.93%) Financial Institution
6 1 (0.47%) Pharmaceutical
6 1 (0.47%) Automotive
6 1 (0.47%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.47%) OLE
Miscellaneous
1 35 (16.28%) Blackberry
2 8 (3.72%) iPhone
3 5 (2.33%) Video Conferencing
4 4 (1.86%) Mathematics
4 4 (1.86%) Fat Client
4 4 (1.86%) Thin Client
5 3 (1.40%) iPad
6 2 (0.93%) Enterprise Software
6 2 (0.93%) NHS
6 2 (0.93%) Replication
6 2 (0.93%) Clustering
7 1 (0.47%) Smartphone
7 1 (0.47%) Management Information System
7 1 (0.47%) Client/Server
7 1 (0.47%) EPoS
7 1 (0.47%) Mobile Computing
Operating Systems
1 167 (77.67%) Windows
2 111 (51.63%) Windows 7
3 60 (27.91%) Windows XP
4 44 (20.47%) Windows Server 2008
5 30 (13.95%) Windows Server 2003
6 15 (6.98%) Windows 8
7 8 (3.72%) Windows Server 2012
8 7 (3.26%) Linux
9 6 (2.79%) Windows 2000
10 4 (1.86%) UNIX
11 3 (1.40%) Red Hat Enterprise Linux
12 2 (0.93%) Apple iOS
12 2 (0.93%) SUSE
13 1 (0.47%) Debian
13 1 (0.47%) Gentoo
13 1 (0.47%) Ubuntu
13 1 (0.47%) Windows Vista
13 1 (0.47%) NetWare
13 1 (0.47%) Mac OS
13 1 (0.47%) Windows 2000 Server
Processes & Methodologies
1 40 (18.60%) ITIL
2 13 (6.05%) Software Distribution
3 10 (4.65%) Root Cause Analysis
3 10 (4.65%) Incident Management
3 10 (4.65%) Problem Management
3 10 (4.65%) DRM
4 7 (3.26%) Service Management
5 6 (2.79%) ITSM
5 6 (2.79%) Migration
6 5 (2.33%) Release Management
6 5 (2.33%) ITIL V3
6 5 (2.33%) Change Management
6 5 (2.33%) Software Deployment
7 4 (1.86%) Service Delivery
7 4 (1.86%) Business Continuity
8 3 (1.40%) Project Management
8 3 (1.40%) Configuration Management
8 3 (1.40%) ERP
9 2 (0.93%) CAD
9 2 (0.93%) CRM
Programming Languages
1 10 (4.65%) C
2 4 (1.86%) Perl
2 4 (1.86%) Korn
2 4 (1.86%) Bourne shell
3 3 (1.40%) VB
3 3 (1.40%) SQL
4 2 (0.93%) PowerShell
5 1 (0.47%) AWK
5 1 (0.47%) VBScript
5 1 (0.47%) PHP
5 1 (0.47%) C-shell
Qualifications
1 31 (14.42%) SC Cleared
1 31 (14.42%) Security Cleared
2 20 (9.30%) Microsoft Certification
3 17 (7.91%) MCSE
4 15 (6.98%) Degree
5 10 (4.65%) A+ Certification
6 4 (1.86%) MCP
6 4 (1.86%) Cisco Certification
6 4 (1.86%) MCITP
7 3 (1.40%) MCSA
7 3 (1.40%) CCNA
8 2 (0.93%) Check Point Certification
8 2 (0.93%) ITIL Certification
9 1 (0.47%) Network+ Certification
9 1 (0.47%) CCSA
9 1 (0.47%) VMware Certified Professional (VCP)
9 1 (0.47%) ACSA
9 1 (0.47%) MCTS
9 1 (0.47%) CCENT
9 1 (0.47%) DV Cleared
Quality Assurance & Compliance
1 18 (8.37%) SLA
2 4 (1.86%) QA
System Software
1 102 (47.44%) Active Directory
2 10 (4.65%) Hyper-V
3 4 (1.86%) VMware Infrastructure
4 3 (1.40%) NFS
4 3 (1.40%) VMware ESXi
5 2 (0.93%) XenApp
6 1 (0.47%) XenServer
6 1 (0.47%) vSphere
6 1 (0.47%) Terminal Services
Systems Management
1 16 (7.44%) SCCM
2 6 (2.79%) OpenView Configuration Management
2 6 (2.79%) Backup Exec
3 5 (2.33%) Norton AntiVirus
4 3 (1.40%) NetBackup
5 1 (0.47%) WSUS
5 1 (0.47%) Plesk
5 1 (0.47%) Systems Management Server (SMS)
Vendors
1 89 (41.40%) Microsoft
2 26 (12.09%) Citrix
3 21 (9.77%) HP
4 12 (5.58%) Cisco
5 11 (5.12%) McAfee
6 10 (4.65%) VMware
7 9 (4.19%) Remedy
8 8 (3.72%) BMC
9 7 (3.26%) Symantec
10 6 (2.79%) Apple
11 5 (2.33%) Becrypt
11 5 (2.33%) Veritas
12 4 (1.86%) Lotus
12 4 (1.86%) Red Hat
12 4 (1.86%) Dell
12 4 (1.86%) Nortel
12 4 (1.86%) Oracle
12 4 (1.86%) CheckPoint
13 3 (1.40%) Sophos
13 3 (1.40%) NEC
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