The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 134 139 160
Rank change year-on-year
+5 +21
Contract jobs requiring a 2nd Line Support 117 107 90
As % of all contract IT jobs located in the South East 1.26% 1.24% 0.90%
As % of the Job Titles category 1.37% 1.33% 0.98%
Number of daily rates quoted 45 37 9
Average daily rate
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of your Daily Rate
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£175 £159 £170
Average daily rate % change year-on-year
+10.06% -6.47%
90% offered a daily rate of more than £120 £100 £115
10% offered a daily rate of more than £275 £200 £233
UK excluding London average daily rate £160 £150 £170
% change year-on-year
+6.66% -11.76%
Number of hourly rates quoted 38 35 41
Average hourly rate £15.38 £15.23 £15.00
Average hourly rate % change year-on-year
+0.95% +1.53%
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £19.00 £20.00 £20.00
UK excluding London average hourly rate £15.00 £14.75 £14.78
% change year-on-year
+1.69% -0.16%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8537 8019 9138
As % of all contract IT jobs located in the South East 91.98% 92.98% 91.84%
Number of daily rates quoted 4779 4262 4249
Average daily rate £350 £363 £350
Average daily rate % change year-on-year
-3.44% +3.57%
90% offered a daily rate of more than £210 £225 £220
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 438 496 599
Average hourly rate £16.14 £16.50 £17.50
Average hourly rate % change year-on-year
-2.18% -5.71%
90% offered a hourly rate of more than £10.90 £11.25 £11.50
10% offered a hourly rate of more than £40.60 £39.50 £40.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South East region.

2nd Line Support Daily Rate Trend in the South East

2nd Line Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 18 September 2014.

2nd Line Support Daily Rate Histogram in the South East

2nd Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South East region.

2nd Line Support Hourly Rate Trend in the South East

2nd Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the South East region over the 3 months to 18 September 2014.

2nd Line Support Hourly Rate Histogram in the South East

2nd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +2 32 £269 +56.93% 9
West Sussex +17 23 £120 -40.00% 2
Surrey +10 19 £200 +53.84% 7
Hampshire -12 18 £215 +34.37% 4
Oxfordshire -6 13 £139 - 2
East Sussex -8 6 £100 -
Buckinghamshire -13 4 £200 +53.84% 2
Kent -9 2 £188 - 2
Middlesex - - - - 2
Sussex - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 18 September 2014, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 160 (73.39%) Windows
2 104 (47.71%) Active Directory
3 97 (44.50%) Microsoft
4 86 (39.45%) Windows 7
5 82 (37.61%) MS Office
6 48 (22.02%) MS Excel
7 47 (21.56%) ITIL
8 44 (20.18%) Blackberry
9 43 (19.72%) Windows XP
10 41 (18.81%) SLA
11 35 (16.06%) Citrix
12 33 (15.14%) MS Exchange
13 28 (12.84%) HP
13 28 (12.84%) Windows Server 2008
14 26 (11.93%) Security Cleared
15 23 (10.55%) Windows Server 2003
16 20 (9.17%) SC Cleared
17 17 (7.80%) Firewall
17 17 (7.80%) Migration
17 17 (7.80%) Cisco
18 16 (7.34%) VPN
19 14 (6.42%) VMware
19 14 (6.42%) Windows 8
20 13 (5.96%) McAfee
21 12 (5.50%) Symantec
21 12 (5.50%) Finance
21 12 (5.50%) Service Management
21 12 (5.50%) Microsoft Certification
21 12 (5.50%) Windows 2000
22 11 (5.05%) MCP

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 18 September 2014, IT contractor jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (15.14%) MS Exchange
2 10 (4.59%) Blackberry Enterprise Server
2 10 (4.59%) Exchange Server 2010
3 9 (4.13%) Exchange Server 2003
4 8 (3.67%) IBM Notes
4 8 (3.67%) SharePoint 2013
4 8 (3.67%) SharePoint
5 4 (1.83%) Lotus Domino
6 3 (1.38%) Exchange Server 2007
7 1 (0.46%) Lync
7 1 (0.46%) WorkSite
7 1 (0.46%) CICS
Applications
1 82 (37.61%) MS Office
2 48 (22.02%) MS Excel
3 6 (2.75%) MS Visio
4 4 (1.83%) MS PowerPoint
5 1 (0.46%) MS Project
Business Applications
1 1 (0.46%) Oracle EBS
1 1 (0.46%) Dynamics NAV
1 1 (0.46%) Dynamics AX
1 1 (0.46%) Oracle General Ledger
1 1 (0.46%) Oracle Payables
1 1 (0.46%) Oracle Receivables
Cloud Services
1 6 (2.75%) Office 365
Communications & Networking
1 17 (7.80%) Firewall
2 16 (7.34%) VPN
3 11 (5.05%) LAN
4 10 (4.59%) TCP/IP
5 9 (4.13%) DNS
5 9 (4.13%) Internet
5 9 (4.13%) WAN
6 8 (3.67%) Broadband
7 7 (3.21%) 3G
7 7 (3.21%) Wireless
8 6 (2.75%) DHCP
9 4 (1.83%) SMS
9 4 (1.83%) VoIP
10 3 (1.38%) ISDN
10 3 (1.38%) PSTN
10 3 (1.38%) Intranet
11 2 (0.92%) SAN
11 2 (0.92%) MPLS
11 2 (0.92%) Ethernet
12 1 (0.46%) Wi-Fi
Database & Business Intelligence
1 1 (0.46%) SQL Server
1 1 (0.46%) SQL Server 2000
1 1 (0.46%) SQL Server 2005
1 1 (0.46%) QlikView
1 1 (0.46%) SQL Server 2008
1 1 (0.46%) Big Data
Development Applications
1 1 (0.46%) Oracle Forms
General
1 12 (5.50%) Finance
2 5 (2.29%) Dutch Language
3 2 (0.92%) Telecoms
4 1 (0.46%) Spanish Language
4 1 (0.46%) Pharmaceutical
4 1 (0.46%) Back Office
4 1 (0.46%) Aerospace
4 1 (0.46%) Law
4 1 (0.46%) Advertising
4 1 (0.46%) Publishing
4 1 (0.46%) Military
4 1 (0.46%) Banking
4 1 (0.46%) General Ledger
Libraries, Frameworks & Software Standards
1 1 (0.46%) WAP
Miscellaneous
1 44 (20.18%) Blackberry
2 11 (5.05%) Analytical Skills
3 7 (3.21%) iPad
4 6 (2.75%) iPhone
5 4 (1.83%) Management Information System
6 3 (1.38%) Mathematics
6 3 (1.38%) Thin Client
6 3 (1.38%) Fat Client
6 3 (1.38%) Video Conferencing
7 2 (0.92%) Wiki
7 2 (0.92%) Client/Server
7 2 (0.92%) NHS
8 1 (0.46%) Clustering
8 1 (0.46%) CMDB
8 1 (0.46%) Data Integration
Operating Systems
1 160 (73.39%) Windows
2 86 (39.45%) Windows 7
3 43 (19.72%) Windows XP
4 28 (12.84%) Windows Server 2008
5 23 (10.55%) Windows Server 2003
6 14 (6.42%) Windows 8
7 12 (5.50%) Windows 2000
8 11 (5.05%) Linux
9 6 (2.75%) Mac OS X
9 6 (2.75%) Windows Vista
10 5 (2.29%) Apple iOS
11 4 (1.83%) Android
11 4 (1.83%) Mac OS
11 4 (1.83%) Windows Phone
12 3 (1.38%) Windows 2000 Server
12 3 (1.38%) Windows NT
12 3 (1.38%) UNIX
13 2 (0.92%) Windows Server 2012
14 1 (0.46%) Red Hat Enterprise Linux
14 1 (0.46%) AIX
Processes & Methodologies
1 47 (21.56%) ITIL
2 17 (7.80%) Migration
3 12 (5.50%) Service Management
4 10 (4.59%) Security Management
4 10 (4.59%) Software Distribution
5 9 (4.13%) Problem Management
5 9 (4.13%) Software Deployment
6 5 (2.29%) Configuration Management
6 5 (2.29%) ITSM
7 4 (1.83%) Release Management
7 4 (1.83%) Asset Management
8 3 (1.38%) Stakeholder Engagement
8 3 (1.38%) User Acceptance Testing
8 3 (1.38%) ITIL V3
8 3 (1.38%) ITIL V2
8 3 (1.38%) BCP
8 3 (1.38%) Service Delivery
8 3 (1.38%) Incident Management
9 2 (0.92%) Technical Analysis
9 2 (0.92%) CRM
Programming Languages
1 8 (3.67%) C
2 6 (2.75%) SQL
3 1 (0.46%) C#
Qualifications
1 26 (11.93%) Security Cleared
2 20 (9.17%) SC Cleared
3 12 (5.50%) Microsoft Certification
4 11 (5.05%) MCP
4 11 (5.05%) DV Cleared
5 10 (4.59%) MCSE
6 4 (1.83%) Cisco Certification
7 3 (1.38%) Avaya Certification
8 2 (0.92%) Degree
8 2 (0.92%) A+ Certification
8 2 (0.92%) Check Point Certification
8 2 (0.92%) ITIL Certification
9 1 (0.46%) MCSA
9 1 (0.46%) CCNA
9 1 (0.46%) CCA
9 1 (0.46%) Citrix Certification
9 1 (0.46%) CCENT
9 1 (0.46%) NVQ Level 3
9 1 (0.46%) HNC
9 1 (0.46%) Network+ Certification
Quality Assurance & Compliance
1 41 (18.81%) SLA
2 4 (1.83%) QA
3 1 (0.46%) ISO/IEC 27001
System Software
1 104 (47.71%) Active Directory
2 6 (2.75%) VMware Infrastructure
3 5 (2.29%) Terminal Services
3 5 (2.29%) XenApp
4 2 (0.92%) VMware Workstation
4 2 (0.92%) Citrix Presentation Server
5 1 (0.46%) Hyper-V
5 1 (0.46%) ISA Server
5 1 (0.46%) VMware ESX
Systems Management
1 8 (3.67%) OpenView Configuration Management
1 8 (3.67%) SCCM
2 3 (1.38%) Backup Exec
3 2 (0.92%) Norton AntiVirus
4 1 (0.46%) NetBackup
4 1 (0.46%) WSUS
4 1 (0.46%) SCOM
4 1 (0.46%) Sysprep
4 1 (0.46%) Symantec Enterprise Vault
4 1 (0.46%) Unicenter
Vendors
1 97 (44.50%) Microsoft
2 35 (16.06%) Citrix
3 28 (12.84%) HP
4 17 (7.80%) Cisco
5 14 (6.42%) VMware
6 13 (5.96%) McAfee
7 12 (5.50%) Symantec
8 10 (4.59%) Lotus
9 7 (3.21%) Dell
10 5 (2.29%) Apple
11 4 (1.83%) Avaya
12 3 (1.38%) Altiris
12 3 (1.38%) BT
12 3 (1.38%) Barracuda Networks
13 2 (0.92%) Kaspersky
13 2 (0.92%) Infor
13 2 (0.92%) WatchGuard
13 2 (0.92%) CheckPoint
13 2 (0.92%) Remedy
13 2 (0.92%) Oracle
West Sussex
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Rate: £200 to £220 per day
Posted: 16 hours ago
Camberley, Surrey
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Rate: £24,000 + 20% Shift Allowance
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Rate: £17.00 per hour
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