The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Surrey region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 70 88 84
Rank change year-on-year
+18 -4
Contract jobs requiring a Service Desk Analyst 23 1 5
As % of all contract IT jobs located in Surrey 1.53% 0.076% 0.38%
As % of the Job Titles category 1.65% 0.084% 0.41%
Number of daily rates quoted 17 0 2
Average daily rate
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£85 - £110
UK excluding London average daily rate £123 £93 £110
% change year-on-year
+32.43% -15.90%
Number of hourly rates quoted 2 0 2
Average hourly rate £89.50 - £69.25
90% offered a hourly rate of more than £29.10 - £24.65
10% offered a hourly rate of more than £149.90 - £113.85
UK excluding London average hourly rate £12.20 £12.50 £12.10
% change year-on-year
-2.40% +3.30%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Surrey
Contract IT job ads with a match in the
Job Titles category
1397 1195 1205
As % of all contract IT jobs located in Surrey 92.64% 91.01% 90.47%
Number of daily rates quoted 753 691 643
Average daily rate £360 £363 £363
Average daily rate % change year-on-year
-0.68% -
90% offered a daily rate of more than £220 £225 £220
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 68 70 115
Average hourly rate £17.50 £17.50 £25.00
Average hourly rate % change year-on-year
- -30.00%
90% offered a hourly rate of more than £13.00 £11.25 £13.00
10% offered a hourly rate of more than £55.00 £40.00 £48.92
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Desk Analyst
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Surrey

Service Desk Analyst
Daily Rate Trend in Surrey

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Surrey region.

Service Desk Analyst Daily Rate Trend in Surrey

Service Desk Analyst
Hourly Rate Trend in Surrey

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Surrey region.

Service Desk Analyst Hourly Rate Trend in Surrey

Service Desk Analyst
Hourly Rate Histogram in Surrey

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the Surrey region over the 3 months to 24 December 2014.

Service Desk Analyst Hourly Rate Histogram in Surrey

Service Desk Analyst
Contract Job Locations in Surrey

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the Surrey region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Woking - 3 £140 - 1
Guildford - 1 - -
Redhill - 1 £120 -
Reigate - - - - 1
Staines - - - -
Camberley - - - -
Caterham - - - -
Dorking - - - - 1
Egham - - - -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Surrey

For the 6 months to 24 December 2014, IT contractor jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 25 (55.56%) ITIL
1 25 (55.56%) Windows
2 20 (44.44%) Active Directory
3 18 (40.00%) Windows 7
4 16 (35.56%) Microsoft
4 16 (35.56%) MS Office
5 13 (28.89%) HP
5 13 (28.89%) Incident Management
6 11 (24.44%) Cisco
7 10 (22.22%) Sun
7 10 (22.22%) MS Excel
7 10 (22.22%) MS Exchange
8 7 (15.56%) Windows XP
8 7 (15.56%) SLA
9 6 (13.33%) Analytical Skills
10 4 (8.89%) Service Management
10 4 (8.89%) Service Delivery
10 4 (8.89%) Citrix
11 3 (6.67%) Avaya
11 3 (6.67%) LAN
11 3 (6.67%) VoIP
11 3 (6.67%) WAN
11 3 (6.67%) Change Management
11 3 (6.67%) Migration
11 3 (6.67%) ITIL V2
12 2 (4.44%) SCCM
12 2 (4.44%) Project Planning
12 2 (4.44%) Spreadsheet
12 2 (4.44%) Lotus
12 2 (4.44%) Blackberry

Service Desk Analyst
Top Related IT Skills in Surrey by Category

For the 6 months to 24 December 2014, IT contractor jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (22.22%) MS Exchange
2 2 (4.44%) IBM Notes
3 1 (2.22%) SharePoint
3 1 (2.22%) Exchange Server 2007
3 1 (2.22%) Moodle
3 1 (2.22%) Lync
3 1 (2.22%) Exchange Server 2010
Applications
1 16 (35.56%) MS Office
2 10 (22.22%) MS Excel
3 2 (4.44%) Spreadsheet
Cloud Services
1 1 (2.22%) Office 365
Communications & Networking
1 3 (6.67%) LAN
1 3 (6.67%) VoIP
1 3 (6.67%) WAN
2 2 (4.44%) TCP/IP
2 2 (4.44%) VPN
3 1 (2.22%) DNS
3 1 (2.22%) Internet
3 1 (2.22%) Firewall
3 1 (2.22%) Ethernet
3 1 (2.22%) ADSL
General
1 1 (2.22%) Telecoms
Miscellaneous
1 6 (13.33%) Analytical Skills
2 2 (4.44%) Blackberry
3 1 (2.22%) EPoS
3 1 (2.22%) NHS
Operating Systems
1 25 (55.56%) Windows
2 18 (40.00%) Windows 7
3 7 (15.56%) Windows XP
4 2 (4.44%) Windows Server 2003
5 1 (2.22%) Windows Vista
5 1 (2.22%) Windows Server 2008
5 1 (2.22%) Windows 2000 Server
5 1 (2.22%) Windows 2000
Processes & Methodologies
1 25 (55.56%) ITIL
2 13 (28.89%) Incident Management
3 4 (8.89%) Service Management
3 4 (8.89%) Service Delivery
4 3 (6.67%) Change Management
4 3 (6.67%) Migration
4 3 (6.67%) ITIL V2
5 2 (4.44%) Project Planning
5 2 (4.44%) Configuration Management
5 2 (4.44%) Project Management
6 1 (2.22%) E-Commerce
6 1 (2.22%) Software Testing
6 1 (2.22%) Problem Management
6 1 (2.22%) Release Management
6 1 (2.22%) Network Monitoring
6 1 (2.22%) Kalman Filter
Programming Languages
1 1 (2.22%) C
1 1 (2.22%) SQL
1 1 (2.22%) VBScript
Qualifications
1 2 (4.44%) MCP
1 2 (4.44%) ITIL Certification
2 1 (2.22%) Degree
2 1 (2.22%) SC Cleared
2 1 (2.22%) Security Cleared
Quality Assurance & Compliance
1 7 (15.56%) SLA
System Software
1 20 (44.44%) Active Directory
Systems Management
1 2 (4.44%) SCCM
Vendors
1 16 (35.56%) Microsoft
2 13 (28.89%) HP
3 11 (24.44%) Cisco
4 10 (22.22%) Sun
5 4 (8.89%) Citrix
6 3 (6.67%) Avaya
7 2 (4.44%) Lotus
8 1 (2.22%) Remedy
8 1 (2.22%) Sophos
8 1 (2.22%) BT
8 1 (2.22%) Altiris
8 1 (2.22%) Google
8 1 (2.22%) Barracuda Networks
8 1 (2.22%) SolarWinds
8 1 (2.22%) BMC