The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 149 141 162
Rank change year-on-year
-8 +21
Permanent jobs requiring a Service Desk Analyst 63 69 69
As % of all permanent IT jobs located in Surrey 1.48% 1.48% 1.31%
As % of the Job Titles category 1.52% 1.53% 1.36%
Number of salaries quoted 57 66 69
Average salary £24,500 £21,750 £22,500
Average salary % change year-on-year
+12.64% -3.33%
90% offered a salary of more than £18,300 £20,250 £19,000
10% offered a salary of more than £30,000 £28,000 £27,500
UK excluding London average salary £22,000 £21,750 £21,000
% change year-on-year
+1.14% +3.57%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4147 4519 5086
As % of all permanent IT jobs located in Surrey 97.55% 97.06% 96.88%
Number of salaries quoted 3534 3757 4163
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Surrey

Service Desk Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Surrey region.

Service Desk Analyst Salary Trend in Surrey

Service Desk Analyst
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Surrey region over the 3 months to 1 May 2016.

Service Desk Analyst Salary Histogram in Surrey

Service Desk Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Surrey region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +9 15 £28,000 +33.33%
Epsom +1 7 £18,000 -11.11%
Woking +12 6 £26,000 +15.55%
Egham +21 3 £21,500 -23.21%
Staines +17 2 £26,250 -6.25%
Godalming -1 1 £17,500 -25.53%
Camberley - 1 £21,000 -
Cobham - 1 £35,000 -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Surrey

For the 6 months to 1 May 2016, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 85 (73.28%) Windows
2 78 (67.24%) Microsoft
3 69 (59.48%) Windows 7
4 65 (56.03%) MS Excel
5 61 (52.59%) Active Directory
6 56 (48.28%) MS Office
7 52 (44.83%) SLA
8 51 (43.97%) MS Exchange
9 36 (31.03%) ITIL
10 35 (30.17%) Windows Server
11 29 (25.00%) Windows 8
11 29 (25.00%) HP
11 29 (25.00%) DNS
12 28 (24.14%) Firewall
12 28 (24.14%) Windows Server 2008
13 26 (22.41%) TCP/IP
14 25 (21.55%) Exchange Server 2010
15 24 (20.69%) Exchange Server 2007
15 24 (20.69%) Windows XP
16 23 (19.83%) Blackberry
17 22 (18.97%) VMware
18 20 (17.24%) Backup Exec
18 20 (17.24%) Citrix
18 20 (17.24%) Hyper-V
19 19 (16.38%) SonicWALL
19 19 (16.38%) VMware Infrastructure
19 19 (16.38%) Dell
19 19 (16.38%) Microsoft Certification
19 19 (16.38%) Symantec
19 19 (16.38%) SSL

Service Desk Analyst
Top Related IT Skills in Surrey by Category

For the 6 months to 1 May 2016, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (43.97%) MS Exchange
2 25 (21.55%) Exchange Server 2010
3 24 (20.69%) Exchange Server 2007
4 13 (11.21%) Exchange Server 2003
5 12 (10.34%) SharePoint
6 8 (6.90%) Exchange Server 2013
6 8 (6.90%) Skype for Business
7 2 (1.72%) Blackberry Enterprise Server
7 2 (1.72%) SharePoint 2010
Applications
1 65 (56.03%) MS Excel
2 56 (48.28%) MS Office
3 11 (9.48%) MS PowerPoint
4 5 (4.31%) MS Visio
Business Applications
1 4 (3.45%) Dynamics CRM
Cloud Services
1 3 (2.59%) Office 365
Communications & Networking
1 29 (25.00%) DNS
2 28 (24.14%) Firewall
3 26 (22.41%) TCP/IP
4 19 (16.38%) SSL
5 18 (15.52%) VoIP
6 10 (8.62%) DHCP
7 8 (6.90%) Cisco ASA
7 8 (6.90%) FWSM
7 8 (6.90%) LAN
8 7 (6.03%) WAN
9 3 (2.59%) 3G
9 3 (2.59%) Bluetooth
9 3 (2.59%) Wi-Fi
10 1 (0.86%) VPN
10 1 (0.86%) WebEx
Database & Business Intelligence
1 1 (0.86%) SQL Server
General
1 10 (8.62%) Telecoms
2 6 (5.17%) Finance
3 5 (4.31%) Retail
4 4 (3.45%) German Language
5 3 (2.59%) Back Office
6 1 (0.86%) Advertising
Libraries, Frameworks & Software Standards
1 1 (0.86%) CSS
1 1 (0.86%) HTML
1 1 (0.86%) REST
Miscellaneous
1 23 (19.83%) Blackberry
2 8 (6.90%) Driving Licence
3 5 (4.31%) Analytical Skills
4 4 (3.45%) Mathematics
4 4 (3.45%) Video Conferencing
5 3 (2.59%) EPoS
6 1 (0.86%) Computer Science
6 1 (0.86%) iPad
6 1 (0.86%) iPhone
Operating Systems
1 85 (73.28%) Windows
2 69 (59.48%) Windows 7
3 35 (30.17%) Windows Server
4 29 (25.00%) Windows 8
5 28 (24.14%) Windows Server 2008
6 24 (20.69%) Windows XP
7 18 (15.52%) Windows Server 2003
8 13 (11.21%) Windows Server 2012
9 11 (9.48%) Windows Vista
10 6 (5.17%) Windows 10
11 2 (1.72%) Android
12 1 (0.86%) Apple iOS
12 1 (0.86%) Linux
Processes & Methodologies
1 36 (31.03%) ITIL
2 11 (9.48%) Network Monitoring
3 8 (6.90%) ITIL V3
3 8 (6.90%) Mentoring
4 6 (5.17%) Business Continuity
4 6 (5.17%) Change Management
5 5 (4.31%) CRM
5 5 (4.31%) Project Planning
5 5 (4.31%) User Acceptance Testing
6 4 (3.45%) Application Packaging
6 4 (3.45%) Incident Management
6 4 (3.45%) Service Delivery
7 3 (2.59%) ERP
7 3 (2.59%) Kalman Filter
7 3 (2.59%) Service Management
7 3 (2.59%) Web Filtering
8 2 (1.72%) Data Protection
8 2 (1.72%) Information Security
8 2 (1.72%) Problem Management
8 2 (1.72%) Ticket Management
Programming Languages
1 10 (8.62%) C
2 2 (1.72%) SQL
3 1 (0.86%) JavaScript
Qualifications
1 19 (16.38%) Microsoft Certification
2 10 (8.62%) CCNA
2 10 (8.62%) Cisco Certification
2 10 (8.62%) MCSA
2 10 (8.62%) Network+ Certification
3 9 (7.76%) MCSE
4 8 (6.90%) MOS
5 3 (2.59%) Degree
5 3 (2.59%) ITIL Certification
5 3 (2.59%) SC Cleared
5 3 (2.59%) Security Cleared
6 2 (1.72%) A+ Certification
6 2 (1.72%) MCTS
7 1 (0.86%) DBS Check
Quality Assurance & Compliance
1 52 (44.83%) SLA
System Software
1 61 (52.59%) Active Directory
2 20 (17.24%) Hyper-V
3 19 (16.38%) VMware Infrastructure
4 8 (6.90%) Firmware
5 5 (4.31%) Citrix Presentation Server
5 5 (4.31%) XenApp
5 5 (4.31%) XenDesktop
6 2 (1.72%) Terminal Services
Systems Management
1 20 (17.24%) Backup Exec
2 7 (6.03%) SCCM
Vendors
1 78 (67.24%) Microsoft
2 29 (25.00%) HP
3 22 (18.97%) VMware
4 20 (17.24%) Citrix
5 19 (16.38%) Dell
5 19 (16.38%) SonicWALL
5 19 (16.38%) Symantec
6 12 (10.34%) Juniper
7 11 (9.48%) Cisco
8 10 (8.62%) Extreme Networks
8 10 (8.62%) SolarWinds
9 8 (6.90%) CheckPoint
9 8 (6.90%) F5
9 8 (6.90%) Palo Alto
10 5 (4.31%) Adobe
11 4 (3.45%) LANDesk
11 4 (3.45%) Remedy
12 3 (2.59%) Sun
13 2 (1.72%) Sophos
13 2 (1.72%) ThinPrint