The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 142 137 179
Rank change year-on-year
-5 +42
Permanent jobs requiring a Service Desk Analyst 67 68 45
As % of all permanent IT jobs located in Surrey 1.51% 1.59% 0.88%
As % of the Job Titles category 1.55% 1.69% 0.91%
Number of salaries quoted 64 63 43
Average salary £22,000 £22,500 £22,500
Average salary % change year-on-year
-2.22% -
90% offered a salary of more than £20,850 £19,500 £20,500
10% offered a salary of more than £31,500 £27,500 £23,500
UK excluding London average salary £22,000 £22,000 £22,000
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4309 4035 4930
As % of all permanent IT jobs located in Surrey 97.22% 94.41% 96.52%
Number of salaries quoted 3616 3212 4223
Average salary £42,500 £45,000 £42,500
Average salary % change year-on-year
-5.55% +5.88%
90% offered a salary of more than £25,000 £26,000 £26,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Surrey

Service Desk Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Surrey region.

Service Desk Analyst Salary Trend in Surrey

Service Desk Analyst
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Surrey region over the 3 months to 27 January 2015.

Service Desk Analyst Salary Histogram in Surrey

Service Desk Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Surrey region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dorking -11 11 £21,000 +7.69% 1
Woking +11 10 £21,250 -20.56% 1
Reigate -24 8 £22,000 -4.34%
Redhill - 4 £23,125 -
Epsom 0 3 £21,500 -10.41% 1
Egham -2 2 £22,500 -
Guildford -10 1 £22,000 -12.00%
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Surrey

For the 6 months to 27 January 2015, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 91 (73.98%) Windows
2 89 (72.36%) ITIL
3 86 (69.92%) MS Office
4 85 (69.11%) Microsoft
5 83 (67.48%) Active Directory
6 62 (50.41%) MS Excel
7 61 (49.59%) Windows 7
8 60 (48.78%) MS Exchange
9 55 (44.72%) Citrix
10 47 (38.21%) SLA
11 42 (34.15%) HP
11 42 (34.15%) XenApp
12 37 (30.08%) Internet
13 36 (29.27%) DNS
13 36 (29.27%) VMware
14 35 (28.46%) Firewall
15 34 (27.64%) VMware Infrastructure
15 34 (27.64%) WAN
16 33 (26.83%) Incident Management
17 32 (26.02%) Cisco
18 31 (25.20%) CCNA
18 31 (25.20%) Cisco Certification
19 30 (24.39%) Kalman Filter
20 29 (23.58%) Symantec
20 29 (23.58%) Backup Exec
21 28 (22.76%) LAN
22 27 (21.95%) Windows 8
23 26 (21.14%) Terminal Services
23 26 (21.14%) Service Management
24 25 (20.33%) TCP/IP

Service Desk Analyst
Top Related IT Skills in Surrey by Category

For the 6 months to 27 January 2015, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (48.78%) MS Exchange
2 15 (12.20%) Exchange Server 2007
3 10 (8.13%) Exchange Server 2003
4 9 (7.32%) SharePoint
5 7 (5.69%) Exchange Server 2010
6 6 (4.88%) Lync
7 4 (3.25%) Moodle
7 4 (3.25%) SharePoint 2010
8 1 (0.81%) Blackberry Enterprise Server
Applications
1 86 (69.92%) MS Office
2 62 (50.41%) MS Excel
3 15 (12.20%) MS PowerPoint
Business Applications
1 1 (0.81%) SAP Oil and Gas
Cloud Services
1 4 (3.25%) Office 365
Communications & Networking
1 37 (30.08%) Internet
2 36 (29.27%) DNS
3 35 (28.46%) Firewall
4 34 (27.64%) WAN
5 28 (22.76%) LAN
6 25 (20.33%) TCP/IP
7 23 (18.70%) SAN
8 21 (17.07%) DHCP
9 16 (13.01%) VoIP
10 8 (6.50%) SSL
11 6 (4.88%) ADSL
11 6 (4.88%) Ethernet
12 5 (4.07%) Cisco ASA
12 5 (4.07%) FWSM
13 3 (2.44%) OSPF
13 3 (2.44%) BGP
14 2 (1.63%) SHDSL
14 2 (1.63%) VPN
14 2 (1.63%) Broadband
15 1 (0.81%) VLAN
General
1 12 (9.76%) Finance
2 5 (4.07%) Telecoms
3 2 (1.63%) Legal
4 1 (0.81%) Manufacturing
4 1 (0.81%) Marketing
4 1 (0.81%) Electronics
4 1 (0.81%) Law
Miscellaneous
1 24 (19.51%) Thin Client
1 24 (19.51%) Blackberry
1 24 (19.51%) Fat Client
2 17 (13.82%) Analytical Skills
3 4 (3.25%) iPhone
4 3 (2.44%) EPoS
4 3 (2.44%) Handset
5 2 (1.63%) VLE
5 2 (1.63%) Mobile Computing
6 1 (0.81%) Visualisation
6 1 (0.81%) PDA
6 1 (0.81%) CMDB
6 1 (0.81%) DTV
6 1 (0.81%) Management Information System
Operating Systems
1 91 (73.98%) Windows
2 61 (49.59%) Windows 7
3 27 (21.95%) Windows 8
4 25 (20.33%) Windows XP
5 19 (15.45%) Windows Server 2008
6 12 (9.76%) Windows Server 2012
7 11 (8.94%) Windows Server 2003
8 10 (8.13%) Mac OS
9 8 (6.50%) Windows Vista
10 1 (0.81%) Linux
10 1 (0.81%) Apple iOS
10 1 (0.81%) UNIX
Processes & Methodologies
1 89 (72.36%) ITIL
2 33 (26.83%) Incident Management
3 30 (24.39%) Kalman Filter
4 26 (21.14%) Service Management
5 16 (13.01%) Service Delivery
6 15 (12.20%) ITSM
7 10 (8.13%) Project Planning
8 6 (4.88%) Network Monitoring
9 4 (3.25%) Workflow Management
9 4 (3.25%) ITIL V3
9 4 (3.25%) Service Desk Management
9 4 (3.25%) Workflow
10 3 (2.44%) E-Commerce
10 3 (2.44%) Mentoring
11 2 (1.63%) Coaching
11 2 (1.63%) CAD
12 1 (0.81%) Configuration Management
12 1 (0.81%) Business Intelligence
12 1 (0.81%) Migration
12 1 (0.81%) Programme Management
Programming Languages
1 5 (4.07%) C
Qualifications
1 31 (25.20%) CCNA
1 31 (25.20%) Cisco Certification
2 16 (13.01%) MCP
3 15 (12.20%) A+ Certification
4 8 (6.50%) ITIL Foundation Certificate
5 6 (4.88%) Network+ Certification
6 4 (3.25%) MOS
6 4 (3.25%) MCSE
6 4 (3.25%) MCSA
6 4 (3.25%) Microsoft Certification
7 2 (1.63%) HND
7 2 (1.63%) Degree
7 2 (1.63%) ITIL Certification
8 1 (0.81%) ECDL
8 1 (0.81%) SAP Certification
Quality Assurance & Compliance
1 47 (38.21%) SLA
2 1 (0.81%) ISO/IEC 27001
2 1 (0.81%) ISO 9001
System Software
1 83 (67.48%) Active Directory
2 42 (34.15%) XenApp
3 34 (27.64%) VMware Infrastructure
4 26 (21.14%) Terminal Services
5 15 (12.20%) Citrix Presentation Server
5 15 (12.20%) XenDesktop
6 9 (7.32%) Hyper-V
7 3 (2.44%) Firmware
8 1 (0.81%) XenServer
Systems Management
1 29 (23.58%) Backup Exec
2 22 (17.89%) Norton AntiVirus
3 20 (16.26%) SCCM
4 2 (1.63%) SCOM
5 1 (0.81%) Nagios
Vendors
1 85 (69.11%) Microsoft
2 55 (44.72%) Citrix
3 42 (34.15%) HP
4 36 (29.27%) VMware
5 32 (26.02%) Cisco
6 29 (23.58%) Symantec
7 22 (17.89%) Veeam
8 7 (5.69%) SolarWinds
8 7 (5.69%) Kaseya
8 7 (5.69%) SonicWALL
8 7 (5.69%) Dell
9 6 (4.88%) Juniper
10 5 (4.07%) BMC
10 5 (4.07%) CheckPoint
10 5 (4.07%) Sophos
10 5 (4.07%) F5
11 4 (3.25%) BT
11 4 (3.25%) Barracuda Networks
12 3 (2.44%) Avaya
13 2 (1.63%) SAP
Surrey
Spring Technology
Salary: £20000.00 - £23500.00 per annum
Posted: Yesterday
Surrey
Harvey Nash plc
Salary: £21000 - £22000 per annum
Posted: 4 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 4 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £23000 per annum + Benefits+Training
Posted: 5 days ago
Epsom
Hays IT - Uk Posting account
Salary: £18000.00 - £22000.00 per annum + Benefits
Posted: 12 days ago