The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 25 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
25 Nov 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 153 158 181
Rank change year-on-year
+5 +23
Permanent jobs requiring a Service Desk Analyst 69 55 33
As % of all permanent IT jobs located in Surrey 1.47% 1.15% 0.63%
As % of the Job Titles category 1.54% 1.21% 0.65%
Number of salaries quoted 65 51 33
Average salary £22,000 £21,500 £24,000
Average salary % change year-on-year
+2.32% -10.41%
90% offered a salary of more than £20,500 £19,000 £20,100
10% offered a salary of more than £28,000 £28,500 £33,800
UK excluding London average salary £21,500 £21,000 £21,000
% change year-on-year
+2.38% -
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4486 4539 5070
As % of all permanent IT jobs located in Surrey 95.71% 94.64% 97.15%
Number of salaries quoted 3764 3717 4418
Average salary £45,000 £43,000 £42,000
Average salary % change year-on-year
+4.65% +2.38%
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Surrey

Service Desk Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Surrey region.

Service Desk Analyst Salary Trend in Surrey

Service Desk Analyst
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Surrey region over the 3 months to 25 November 2014.

Service Desk Analyst Salary Histogram in Surrey

Service Desk Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Surrey region over the 3 months to 25 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dorking -15 21 £21,000 -25.00% 3
Egham +5 7 £22,500 -
Reigate -19 6 £24,000 +17.07%
Woking +13 4 £20,500 -12.76% 1
Guildford - 4 £18,750 -
Redhill - 2 £23,125 -
Cranleigh - 2 £18,500 -
Staines +10 1 £25,250 +14.77%
Camberley -6 1 £22,500 +9.75%
Caterham - 1 £25,000 -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Surrey

For the 6 months to 25 November 2014, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 83 (73.45%) Windows
2 74 (65.49%) ITIL
2 74 (65.49%) Active Directory
3 65 (57.52%) Microsoft
4 58 (51.33%) MS Office
5 55 (48.67%) MS Exchange
6 47 (41.59%) MS Excel
7 45 (39.82%) Citrix
8 44 (38.94%) SLA
8 44 (38.94%) Windows 7
9 31 (27.43%) Firewall
9 31 (27.43%) VMware
9 31 (27.43%) Cisco
9 31 (27.43%) HP
10 29 (25.66%) DNS
11 28 (24.78%) VMware Infrastructure
11 28 (24.78%) XenApp
12 27 (23.89%) CCNA
12 27 (23.89%) Cisco Certification
12 27 (23.89%) Internet
13 26 (23.01%) Kalman Filter
14 23 (20.35%) Symantec
14 23 (20.35%) Windows XP
14 23 (20.35%) Backup Exec
14 23 (20.35%) Incident Management
15 21 (18.58%) WAN
15 21 (18.58%) Windows 8
16 20 (17.70%) Terminal Services
16 20 (17.70%) Exchange Server 2007
17 19 (16.81%) Service Management

Service Desk Analyst
Top Related IT Skills in Surrey by Category

For the 6 months to 25 November 2014, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 55 (48.67%) MS Exchange
2 20 (17.70%) Exchange Server 2007
3 17 (15.04%) SharePoint
4 11 (9.73%) SharePoint 2010
5 10 (8.85%) Exchange Server 2003
6 8 (7.08%) Lync
7 7 (6.19%) Exchange Server 2010
8 6 (5.31%) Moodle
9 3 (2.65%) IIS
10 2 (1.77%) Blackberry Enterprise Server
Applications
1 58 (51.33%) MS Office
2 47 (41.59%) MS Excel
3 6 (5.31%) MS PowerPoint
Business Applications
1 1 (0.88%) SAP Oil and Gas
Cloud Services
1 6 (5.31%) Office 365
Communications & Networking
1 31 (27.43%) Firewall
2 29 (25.66%) DNS
3 27 (23.89%) Internet
4 21 (18.58%) WAN
5 17 (15.04%) SAN
6 16 (14.16%) TCP/IP
7 15 (13.27%) LAN
8 12 (10.62%) DHCP
9 10 (8.85%) VoIP
10 8 (7.08%) ADSL
10 8 (7.08%) Ethernet
11 7 (6.19%) SSL
11 7 (6.19%) Cisco ASA
11 7 (6.19%) FWSM
12 4 (3.54%) Broadband
13 3 (2.65%) OSPF
13 3 (2.65%) BGP
14 2 (1.77%) SHDSL
15 1 (0.88%) IP Telephony
Database & Business Intelligence
1 4 (3.54%) Data Warehouse
2 3 (2.65%) SQL Server
3 1 (0.88%) Relational Database
Development Applications
1 4 (3.54%) Team Foundation Server
General
1 16 (14.16%) Finance
2 7 (6.19%) Legal
2 7 (6.19%) Telecoms
3 4 (3.54%) Banking
3 4 (3.54%) Retail
4 1 (0.88%) Marketing
4 1 (0.88%) Electronics
4 1 (0.88%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (2.65%) HTML
2 1 (0.88%) XML
Miscellaneous
1 18 (15.93%) Thin Client
1 18 (15.93%) Fat Client
2 16 (14.16%) Blackberry
3 15 (13.27%) Analytical Skills
4 5 (4.42%) Statistics
5 3 (2.65%) EPoS
5 3 (2.65%) IVR
6 2 (1.77%) VLE
6 2 (1.77%) Management Information System
6 2 (1.77%) iPhone
7 1 (0.88%) CMDB
7 1 (0.88%) Handset
7 1 (0.88%) PMI
7 1 (0.88%) DTV
Operating Systems
1 83 (73.45%) Windows
2 44 (38.94%) Windows 7
3 23 (20.35%) Windows XP
4 21 (18.58%) Windows 8
5 19 (16.81%) Windows Server 2008
6 11 (9.73%) Windows Server 2003
6 11 (9.73%) Windows Server 2012
7 9 (7.96%) Windows Vista
8 4 (3.54%) Mac OS
9 1 (0.88%) Apple iOS
9 1 (0.88%) Linux
9 1 (0.88%) UNIX
Processes & Methodologies
1 74 (65.49%) ITIL
2 26 (23.01%) Kalman Filter
3 23 (20.35%) Incident Management
4 19 (16.81%) Service Management
5 15 (13.27%) ITSM
6 9 (7.96%) Service Delivery
7 8 (7.08%) Workflow Management
7 8 (7.08%) Workflow
7 8 (7.08%) CAD
7 8 (7.08%) Network Monitoring
8 7 (6.19%) Problem Management
9 6 (5.31%) ITIL V3
10 5 (4.42%) Change Management
11 4 (3.54%) Project Management
11 4 (3.54%) Project Planning
11 4 (3.54%) Continuous Improvement
11 4 (3.54%) Time Management
11 4 (3.54%) Line Management
12 3 (2.65%) Service Desk Management
12 3 (2.65%) E-Commerce
Programming Languages
1 7 (6.19%) C
2 3 (2.65%) C#
2 3 (2.65%) JavaScript
3 1 (0.88%) PHP
3 1 (0.88%) SQL
Qualifications
1 27 (23.89%) CCNA
1 27 (23.89%) Cisco Certification
2 8 (7.08%) MCP
2 8 (7.08%) Network+ Certification
3 7 (6.19%) Microsoft Certification
4 6 (5.31%) A+ Certification
4 6 (5.31%) MOS
4 6 (5.31%) MCSE
4 6 (5.31%) MCSA
5 3 (2.65%) ITIL Foundation Certificate
6 1 (0.88%) Degree
6 1 (0.88%) ITIL Certification
6 1 (0.88%) PMI Certification
6 1 (0.88%) ECDL
6 1 (0.88%) SAP Certification
Quality Assurance & Compliance
1 44 (38.94%) SLA
2 1 (0.88%) ISO/IEC 27001
2 1 (0.88%) ISO 9001
System Software
1 74 (65.49%) Active Directory
2 28 (24.78%) VMware Infrastructure
2 28 (24.78%) XenApp
3 20 (17.70%) Terminal Services
4 8 (7.08%) Hyper-V
5 6 (5.31%) Citrix Presentation Server
5 6 (5.31%) XenDesktop
6 5 (4.42%) Firmware
7 1 (0.88%) XenServer
Systems Management
1 23 (20.35%) Backup Exec
2 18 (15.93%) SCCM
3 16 (14.16%) Norton AntiVirus
4 3 (2.65%) Cisco UCCX
5 2 (1.77%) SCOM
6 1 (0.88%) Nagios
Vendors
1 65 (57.52%) Microsoft
2 45 (39.82%) Citrix
3 31 (27.43%) HP
3 31 (27.43%) Cisco
3 31 (27.43%) VMware
4 23 (20.35%) Symantec
5 16 (14.16%) Veeam
6 9 (7.96%) SolarWinds
7 8 (7.08%) Juniper
8 7 (6.19%) BMC
8 7 (6.19%) Dell
8 7 (6.19%) Kaseya
8 7 (6.19%) F5
8 7 (6.19%) Sophos
8 7 (6.19%) SonicWALL
8 7 (6.19%) CheckPoint
9 6 (5.31%) Barracuda Networks
9 6 (5.31%) BT
10 2 (1.77%) ServiceNow
10 2 (1.77%) SAP
Surrey
Michael Page Technology
Posted: 17 hours ago
Dorking, Surrey
Sanderson
Salary: £21000.00 - £22000.00 per annum + excellent benefits
Posted: Yesterday
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £23000 per annum + Benefits+Training
Posted: 4 days ago
Dorking, Surrey
Forman Computer Staff
Salary: From £16,000 to £22,000 per annum
Posted: 4 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £22000 per annum
Posted: 6 days ago