The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Surrey region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 192 213 196
Rank change year-on-year
+21 -17
Permanent jobs requiring a Service Desk Analyst 24 18 18
As % of all permanent IT jobs located in Surrey 0.459% 0.301% 0.341%
As % of the Job Titles category 0.481% 0.314% 0.361%
Number of salaries quoted 20 15 11
Average salary £25,000 £23,500 £26,000
Average salary % change year-on-year
+6.38% -9.61%
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
Surrey
Permanent IT job ads with a match in the
Job Titles category
4989 5727 4985
As % of all permanent IT jobs located in Surrey 95.39% 95.91% 94.52%
Number of salaries quoted 4010 5032 4357
Average salary £42,500 £45,000 £40,000
Average salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £27,000 £27,750 £25,000
10% offered a salary of more than £60,000 £57,500 £65,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
South East

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the Surrey region as a proportion of the total demand within the Job Titles category.

Surrey Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Surrey region.

Surrey Service Desk Analyst Salary Trend

Service Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Surrey region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Leatherhead +7 4 £22,500 +7.14%
Egham -14 4 £29,288 +2.76%
Epsom +18 3 £25,000 -
Guildford - 3 £27,250 -
Woking +2 2 £19,000 -
Reigate +5 1 - -
Godalming - 1 £20,500 -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 56 (71.79%) Windows
2 54 (69.23%) Active Directory
3 48 (61.54%) ITIL
4 45 (57.69%) Microsoft
5 37 (47.44%) MS Exchange
5 37 (47.44%) MS Office
6 33 (42.31%) Service Management
6 33 (42.31%) Windows XP
7 27 (34.62%) A+ Certification
7 27 (34.62%) Altiris
7 27 (34.62%) MCDST
8 17 (21.79%) MS Excel
9 11 (14.10%) TCP/IP
9 11 (14.10%) Finance
10 9 (11.54%) Internet
11 8 (10.26%) Service Delivery
11 8 (10.26%) SLA
11 8 (10.26%) Windows 7
11 8 (10.26%) Incident Management
12 7 (8.974%) VoIP
13 6 (7.692%) BMC
13 6 (7.692%) Cisco
13 6 (7.692%) Cisco Certification
13 6 (7.692%) CCNA
13 6 (7.692%) Degree
14 5 (6.410%) ITIL Certification
14 5 (6.410%) ITSM
14 5 (6.410%) Network+ Certification
15 4 (5.128%) Citrix
15 4 (5.128%) Remedy

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (1.282%) HTML
1 1 (1.282%) CSS
1 1 (1.282%) XML
Application Platforms
1 37 (47.44%) MS Exchange
2 1 (1.282%) GroupWise
2 1 (1.282%) Exchange Server 2010
Applications
1 37 (47.44%) MS Office
2 17 (21.79%) MS Excel
Business Applications
1 2 (2.564%) Remedy ITSM
Communications & Networking
1 11 (14.10%) TCP/IP
2 9 (11.54%) Internet
3 7 (8.974%) VoIP
4 4 (5.128%) DHCP
4 4 (5.128%) DNS
5 1 (1.282%) LAN
5 1 (1.282%) WAN
5 1 (1.282%) Softphone
5 1 (1.282%) VPN
General
1 11 (14.10%) Finance
2 3 (3.846%) Advertising
3 1 (1.282%) Local Government
3 1 (1.282%) Financial Institution
3 1 (1.282%) Telecoms
3 1 (1.282%) Law
3 1 (1.282%) Legal
3 1 (1.282%) Manufacturing
Miscellaneous
1 4 (5.128%) Client/Server
2 3 (3.846%) Video Conferencing
3 2 (2.564%) Blackberry
4 1 (1.282%) Management Information System
4 1 (1.282%) Statistics
4 1 (1.282%) Mathematics
4 1 (1.282%) Computer Science
Operating Systems
1 56 (71.79%) Windows
2 33 (42.31%) Windows XP
3 8 (10.26%) Windows 7
4 4 (5.128%) Windows 8
5 3 (3.846%) Windows Vista
6 1 (1.282%) UNIX
Processes & Methodologies
1 48 (61.54%) ITIL
2 33 (42.31%) Service Management
3 8 (10.26%) Service Delivery
3 8 (10.26%) Incident Management
4 5 (6.410%) ITSM
5 4 (5.128%) Asset Management
6 1 (1.282%) Problem Management
6 1 (1.282%) Investment Management
6 1 (1.282%) Continuous Improvement
6 1 (1.282%) E-Commerce
6 1 (1.282%) Configuration Management
Programming Languages
1 4 (5.128%) C
2 2 (2.564%) SQL
3 1 (1.282%) C++
3 1 (1.282%) PHP
Qualifications
1 27 (34.62%) A+ Certification
1 27 (34.62%) MCDST
2 6 (7.692%) Degree
2 6 (7.692%) CCNA
2 6 (7.692%) Cisco Certification
3 5 (6.410%) ITIL Certification
3 5 (6.410%) Network+ Certification
4 2 (2.564%) Microsoft Certification
4 2 (2.564%) MCP
4 2 (2.564%) Security Cleared
5 1 (1.282%) SC Cleared
Quality Assurance & Compliance
1 8 (10.26%) SLA
System Software
1 54 (69.23%) Active Directory
2 1 (1.282%) Terminal Services
2 1 (1.282%) VMware Infrastructure
Systems Management
1 3 (3.846%) ServiceCenter
Vendors
1 45 (57.69%) Microsoft
2 27 (34.62%) Altiris
3 6 (7.692%) Cisco
3 6 (7.692%) BMC
4 4 (5.128%) Citrix
4 4 (5.128%) Remedy
5 3 (3.846%) Sophos
5 3 (3.846%) BT
5 3 (3.846%) SolarWinds
5 3 (3.846%) Peregrine
5 3 (3.846%) HP
6 2 (2.564%) VMware
7 1 (1.282%) Blue Coat
7 1 (1.282%) Oracle
7 1 (1.282%) Novell
Woking, Surrey
Service Desk Analystt with 6 months+ experience on a Service Desk, Microsoft Windows XP, Microsoft Office and service management system is required by my client based in Woking.
Circle Recruitment
Salary: £16000 - £18000 per annum + Benefits
Posted: 16 May 2013
Godalming, Surrey
Exchange or Active Directory or Vmware /VDI would be advantageous... I am looking for the following skills: Windows 7... Active Directory. Microsoft Exchange 2010. VMware. If you have...
Reflex Computer Recruitment
Salary: £19000 - £22000 per annum + Bens
Posted: 17 May 2013
Woking, Surrey
The EU Service Desk provides Fidessa’s first line support service to customers and forms part of Fidessa’s global support team... Key Requirements: Hold an IT, numerate...
Fidessa
Posted: 14 May 2013
Leatherhead, Surrey
Key skills and technologies will include: Onsite client support Telephone, email & remote support Installing, configuring, supporting, maintaining and troubleshooting IT hardware & software Windows 2003 Server / Windows 2008 Server /...
Ashdown IT
Salary: £20000 - £27000 per annum + pension & training
Posted: 14 May 2013