The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 143 152 190
Rank change year-on-year
+9 +38
Permanent jobs requiring a Service Desk Analyst 66 68 33
As % of all permanent IT jobs located in Surrey 1.43% 1.29% 0.61%
As % of the Job Titles category 1.51% 1.36% 0.64%
Number of salaries quoted 63 68 30
Average salary £21,750 £22,500 £22,500
Average salary % change year-on-year
-3.33% -
90% offered a salary of more than £20,250 £19,000 £21,000
10% offered a salary of more than £28,000 £27,500 £25,000
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4367 5007 5168
As % of all permanent IT jobs located in Surrey 94.83% 95.26% 95.83%
Number of salaries quoted 3629 4100 4114
Average salary £45,000 £45,000 £41,000
Average salary % change year-on-year
- +9.75%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Surrey

Service Desk Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Surrey region.

Service Desk Analyst Salary Trend in Surrey

Service Desk Analyst
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Surrey region over the 3 months to 24 April 2015.

Service Desk Analyst Salary Histogram in Surrey

Service Desk Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Surrey region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Egham +9 12 £28,000 -8.19%
Reigate +2 11 £21,750 -10.30%
Guildford +20 10 £21,000 +20.00% 1
Redhill 0 7 £21,750 -7.44%
Dorking -8 5 £21,000 +7.69%
Epsom +6 4 £20,250 -18.18%
Staines -4 4 £28,000 +47.36%
Chertsey +14 2 £22,000 +15.78%
Woking -2 2 £22,250 -19.09%
Weybridge +21 1 £21,000 -
Godalming - 1 £23,500 -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Surrey

For the 6 months to 24 April 2015, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 91 (68.94%) Active Directory
2 89 (67.42%) Windows
3 83 (62.88%) MS Office
4 81 (61.36%) Microsoft
5 78 (59.09%) ITIL
6 76 (57.58%) MS Excel
7 62 (46.97%) Windows 7
8 55 (41.67%) MS Exchange
9 48 (36.36%) Citrix
10 40 (30.30%) HP
11 39 (29.55%) SLA
11 39 (29.55%) Incident Management
12 38 (28.79%) VMware
12 38 (28.79%) LAN
12 38 (28.79%) WAN
13 37 (28.03%) Blackberry
14 34 (25.76%) VMware Infrastructure
15 31 (23.48%) TCP/IP
15 31 (23.48%) DNS
16 30 (22.73%) Internet
16 30 (22.73%) XenApp
17 28 (21.21%) Backup Exec
17 28 (21.21%) Symantec
17 28 (21.21%) Firewall
18 23 (17.42%) SCCM
18 23 (17.42%) Service Delivery
19 22 (16.67%) Service Management
20 21 (15.91%) Exchange Server 2007
20 21 (15.91%) Windows XP
21 20 (15.15%) ITIL Foundation Certificate

Service Desk Analyst
Top Related IT Skills in Surrey by Category

For the 6 months to 24 April 2015, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 55 (41.67%) MS Exchange
2 21 (15.91%) Exchange Server 2007
3 15 (11.36%) SharePoint
4 14 (10.61%) Exchange Server 2003
4 14 (10.61%) Exchange Server 2010
5 3 (2.27%) Blackberry Enterprise Server
6 2 (1.52%) SharePoint 2010
Applications
1 83 (62.88%) MS Office
2 76 (57.58%) MS Excel
3 16 (12.12%) MS PowerPoint
Cloud Services
1 4 (3.03%) Amazon AWS
Communications & Networking
1 38 (28.79%) LAN
1 38 (28.79%) WAN
2 31 (23.48%) TCP/IP
2 31 (23.48%) DNS
3 30 (22.73%) Internet
4 28 (21.21%) Firewall
5 17 (12.88%) SAN
5 17 (12.88%) DHCP
6 15 (11.36%) VoIP
6 15 (11.36%) SSL
7 3 (2.27%) Intranet
8 2 (1.52%) VPN
9 1 (0.76%) VLAN
9 1 (0.76%) Broadband
General
1 12 (9.09%) Finance
2 3 (2.27%) Law
Libraries, Frameworks & Software Standards
1 2 (1.52%) EDI
Miscellaneous
1 37 (28.03%) Blackberry
2 16 (12.12%) Analytical Skills
3 14 (10.61%) Thin Client
3 14 (10.61%) Fat Client
4 6 (4.55%) iPhone
5 4 (3.03%) Handset
6 3 (2.27%) EPoS
7 2 (1.52%) Management Information System
7 2 (1.52%) Mobile Computing
7 2 (1.52%) Mobile App
7 2 (1.52%) Statistics
8 1 (0.76%) PDA
8 1 (0.76%) Visualisation
8 1 (0.76%) iPad
Operating Systems
1 89 (67.42%) Windows
2 62 (46.97%) Windows 7
3 21 (15.91%) Windows XP
4 15 (11.36%) Windows Server 2008
5 14 (10.61%) Windows Server 2003
5 14 (10.61%) Windows Vista
5 14 (10.61%) Windows 8
6 11 (8.33%) Mac OS
7 6 (4.55%) Linux
8 4 (3.03%) Apple iOS
9 3 (2.27%) UNIX
10 1 (0.76%) Windows Server 2012
Processes & Methodologies
1 78 (59.09%) ITIL
2 39 (29.55%) Incident Management
3 23 (17.42%) Service Delivery
4 22 (16.67%) Service Management
5 14 (10.61%) Kalman Filter
6 11 (8.33%) Project Planning
7 6 (4.55%) ITSM
8 4 (3.03%) Agile Software Development
9 3 (2.27%) E-Commerce
9 3 (2.27%) Continuous Improvement
9 3 (2.27%) Mentoring
10 2 (1.52%) Coaching
10 2 (1.52%) Service Desk Management
10 2 (1.52%) Workflow
10 2 (1.52%) Workflow Management
11 1 (0.76%) Document Management
11 1 (0.76%) Software Deployment
Programming Languages
1 3 (2.27%) SQL
2 1 (0.76%) C
Qualifications
1 20 (15.15%) ITIL Foundation Certificate
2 19 (14.39%) A+ Certification
3 16 (12.12%) MCP
4 14 (10.61%) CCNA
4 14 (10.61%) Cisco Certification
5 4 (3.03%) SAP Certification
6 3 (2.27%) Degree
7 2 (1.52%) HND
8 1 (0.76%) Microsoft Certification
8 1 (0.76%) ITIL Certification
Quality Assurance & Compliance
1 39 (29.55%) SLA
2 4 (3.03%) ISO/IEC 27001
2 4 (3.03%) ISO 9001
System Software
1 91 (68.94%) Active Directory
2 34 (25.76%) VMware Infrastructure
3 30 (22.73%) XenApp
4 18 (13.64%) Hyper-V
5 16 (12.12%) XenDesktop
5 16 (12.12%) Citrix Presentation Server
6 14 (10.61%) Terminal Services
7 3 (2.27%) KVM
7 3 (2.27%) XenServer
Systems Management
1 28 (21.21%) Backup Exec
2 23 (17.42%) SCCM
3 14 (10.61%) Norton AntiVirus
4 3 (2.27%) ZENworks
5 2 (1.52%) Tivoli
5 2 (1.52%) Tivoli Storage Manager
Vendors
1 81 (61.36%) Microsoft
2 48 (36.36%) Citrix
3 40 (30.30%) HP
4 38 (28.79%) VMware
5 28 (21.21%) Symantec
6 15 (11.36%) Cisco
7 14 (10.61%) Dell
7 14 (10.61%) SonicWALL
7 14 (10.61%) Veeam
8 6 (4.55%) SAP
8 6 (4.55%) IBM
9 3 (2.27%) Apple
10 2 (1.52%) Salesforce.com
10 2 (1.52%) Avaya
11 1 (0.76%) Remedy
11 1 (0.76%) Altiris
Guildford, Surrey
Hudson IT
Salary: £20000 - £27200 per annum + Package
Posted: 5 days ago