The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 135 154 161
Rank change year-on-year
+19 +7
Permanent jobs requiring a Service Desk Analyst 77 58 50
As % of all permanent IT jobs located in Surrey 1.71% 1.28% 1.03%
As % of the Job Titles category 1.78% 1.34% 1.07%
Number of salaries quoted 73 55 48
Average salary £21,750 £22,000 £22,500
Average salary % change year-on-year
-1.13% -2.22%
90% offered a salary of more than £20,500 £19,200 £21,000
10% offered a salary of more than £28,000 £27,500 £23,950
UK excluding London average salary £21,750 £21,500 £22,000
% change year-on-year
+1.16% -2.27%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4320 4318 4694
As % of all permanent IT jobs located in Surrey 95.79% 95.30% 96.27%
Number of salaries quoted 3588 3460 3860
Average salary £42,500 £45,000 £41,500
Average salary % change year-on-year
-5.55% +8.43%
90% offered a salary of more than £25,000 £26,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Surrey

Service Desk Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Surrey region.

Service Desk Analyst Salary Trend in Surrey

Service Desk Analyst
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Surrey region over the 3 months to 2 March 2015.

Service Desk Analyst Salary Histogram in Surrey

Service Desk Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Surrey region over the 3 months to 2 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reigate -10 14 £21,750 -17.92%
Dorking -14 9 £21,000 +5.00% 1
Woking +4 7 £22,000 -20.00%
Guildford +8 6 £19,500 -22.00% 1
Redhill - 6 £21,750 -
Egham 0 4 £28,000 - 1
Epsom - 4 £20,875 -
Chertsey - 1 £22,000 -
Staines - 1 £28,000 -
Weybridge - 1 £21,000 -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Surrey

For the 6 months to 2 March 2015, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 108 (72.97%) ITIL
1 108 (72.97%) Windows
2 104 (70.27%) Active Directory
3 102 (68.92%) MS Office
4 97 (65.54%) Microsoft
5 77 (52.03%) MS Excel
6 73 (49.32%) Windows 7
7 64 (43.24%) MS Exchange
8 60 (40.54%) Citrix
9 53 (35.81%) SLA
10 46 (31.08%) XenApp
11 45 (30.41%) HP
12 44 (29.73%) VMware
13 43 (29.05%) Incident Management
14 42 (28.38%) VMware Infrastructure
14 42 (28.38%) Internet
14 42 (28.38%) WAN
15 40 (27.03%) Firewall
16 38 (25.68%) DNS
17 37 (25.00%) Symantec
17 37 (25.00%) Backup Exec
18 36 (24.32%) LAN
19 33 (22.30%) Cisco
20 32 (21.62%) Blackberry
21 31 (20.95%) CCNA
21 31 (20.95%) Cisco Certification
21 31 (20.95%) Kalman Filter
22 30 (20.27%) Service Management
23 29 (19.59%) TCP/IP
23 29 (19.59%) Terminal Services

Service Desk Analyst
Top Related IT Skills in Surrey by Category

For the 6 months to 2 March 2015, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 64 (43.24%) MS Exchange
2 17 (11.49%) Exchange Server 2007
3 13 (8.78%) Exchange Server 2003
4 11 (7.43%) Exchange Server 2010
5 9 (6.08%) SharePoint
6 3 (2.03%) Blackberry Enterprise Server
6 3 (2.03%) Lync
7 2 (1.35%) Moodle
7 2 (1.35%) SharePoint 2010
Applications
1 102 (68.92%) MS Office
2 77 (52.03%) MS Excel
3 16 (10.81%) MS PowerPoint
Cloud Services
1 2 (1.35%) Office 365
Communications & Networking
1 42 (28.38%) WAN
1 42 (28.38%) Internet
2 40 (27.03%) Firewall
3 38 (25.68%) DNS
4 36 (24.32%) LAN
5 29 (19.59%) TCP/IP
6 27 (18.24%) SAN
7 22 (14.86%) DHCP
8 17 (11.49%) VoIP
9 12 (8.11%) SSL
10 3 (2.03%) Intranet
10 3 (2.03%) ADSL
10 3 (2.03%) Ethernet
11 2 (1.35%) VPN
11 2 (1.35%) OSPF
11 2 (1.35%) BGP
11 2 (1.35%) Cisco ASA
11 2 (1.35%) FWSM
12 1 (0.68%) VLAN
12 1 (0.68%) SHDSL
General
1 9 (6.08%) Finance
2 2 (1.35%) Law
3 1 (0.68%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.68%) EDI
Miscellaneous
1 32 (21.62%) Blackberry
2 27 (18.24%) Thin Client
2 27 (18.24%) Fat Client
3 15 (10.14%) Analytical Skills
4 5 (3.38%) iPhone
5 4 (2.70%) EPoS
5 4 (2.70%) Handset
6 2 (1.35%) VLE
6 2 (1.35%) Mobile Computing
7 1 (0.68%) Mobile App
7 1 (0.68%) Visualisation
7 1 (0.68%) PDA
7 1 (0.68%) Statistics
7 1 (0.68%) CMDB
7 1 (0.68%) Management Information System
Operating Systems
1 108 (72.97%) Windows
2 73 (49.32%) Windows 7
3 29 (19.59%) Windows 8
4 28 (18.92%) Windows XP
5 23 (15.54%) Windows Server 2008
6 15 (10.14%) Windows Server 2003
7 12 (8.11%) Windows Vista
7 12 (8.11%) Windows Server 2012
8 11 (7.43%) Mac OS
9 4 (2.70%) Apple iOS
Processes & Methodologies
1 108 (72.97%) ITIL
2 43 (29.05%) Incident Management
3 31 (20.95%) Kalman Filter
4 30 (20.27%) Service Management
5 24 (16.22%) Service Delivery
6 14 (9.46%) ITSM
7 11 (7.43%) Project Planning
8 4 (2.70%) E-Commerce
9 3 (2.03%) Mentoring
9 3 (2.03%) Service Desk Management
9 3 (2.03%) Network Monitoring
10 2 (1.35%) Coaching
10 2 (1.35%) Agile Software Development
10 2 (1.35%) Workflow
10 2 (1.35%) Workflow Management
11 1 (0.68%) Migration
11 1 (0.68%) Document Management
11 1 (0.68%) Configuration Management
11 1 (0.68%) ITIL V3
11 1 (0.68%) Continuous Improvement
Programming Languages
1 3 (2.03%) C
Qualifications
1 31 (20.95%) CCNA
1 31 (20.95%) Cisco Certification
2 19 (12.84%) A+ Certification
3 17 (11.49%) ITIL Foundation Certificate
3 17 (11.49%) MCP
4 3 (2.03%) Degree
5 2 (1.35%) ITIL Certification
5 2 (1.35%) Network+ Certification
5 2 (1.35%) HND
5 2 (1.35%) Microsoft Certification
5 2 (1.35%) SAP Certification
6 1 (0.68%) MCSE
6 1 (0.68%) MCSA
6 1 (0.68%) MOS
6 1 (0.68%) ECDL
6 1 (0.68%) VCP4
Quality Assurance & Compliance
1 53 (35.81%) SLA
2 2 (1.35%) ISO/IEC 27001
2 2 (1.35%) ISO 9001
System Software
1 104 (70.27%) Active Directory
2 46 (31.08%) XenApp
3 42 (28.38%) VMware Infrastructure
4 29 (19.59%) Terminal Services
5 16 (10.81%) Citrix Presentation Server
5 16 (10.81%) XenDesktop
6 13 (8.78%) Hyper-V
Systems Management
1 37 (25.00%) Backup Exec
2 26 (17.57%) Norton AntiVirus
3 22 (14.86%) SCCM
4 3 (2.03%) ZENworks
5 1 (0.68%) SCOM
Vendors
1 97 (65.54%) Microsoft
2 60 (40.54%) Citrix
3 45 (30.41%) HP
4 44 (29.73%) VMware
5 37 (25.00%) Symantec
6 33 (22.30%) Cisco
7 26 (17.57%) Veeam
8 11 (7.43%) Dell
8 11 (7.43%) SonicWALL
9 7 (4.73%) Kaseya
10 3 (2.03%) SolarWinds
10 3 (2.03%) Sophos
10 3 (2.03%) Apple
10 3 (2.03%) SAP
10 3 (2.03%) Avaya
10 3 (2.03%) Juniper
11 2 (1.35%) BMC
11 2 (1.35%) CheckPoint
11 2 (1.35%) BT
11 2 (1.35%) Barracuda Networks
Surrey
Cadence Resourcing
Salary: £25000 - £32000 per annum + Benefits
Posted: 2 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 3 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £23000 per annum + Benefits+Training
Posted: 5 days ago
Guildford, Surrey
Connectus
Salary: £18000 - £21000 per annum
Posted: 6 days ago