The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 144 141 196
Rank change year-on-year
-3 +55
Permanent jobs requiring a Service Desk Analyst 72 70 34
As % of all permanent IT jobs located in Surrey 1.54% 1.50% 0.62%
As % of the Job Titles category 1.60% 1.59% 0.64%
Number of salaries quoted 66 66 32
Average salary £21,750 £22,000 £22,000
Average salary % change year-on-year
-1.13% -
90% offered a salary of more than £20,500 £19,000 £20,000
10% offered a salary of more than £28,000 £28,250 £27,500
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4509 4400 5306
As % of all permanent IT jobs located in Surrey 96.51% 94.58% 96.95%
Number of salaries quoted 3834 3579 4640
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Surrey

Service Desk Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Surrey region.

Service Desk Analyst Salary Trend in Surrey

Service Desk Analyst
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Surrey region over the 3 months to 19 December 2014.

Service Desk Analyst Salary Histogram in Surrey

Service Desk Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Surrey region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dorking -7 17 £21,000 -25.00% 1
Reigate -24 8 £22,375 +1.12% 1
Woking +14 6 £20,500 -12.76% 1
Egham -1 6 £22,500 -
Redhill - 3 £23,500 -
Guildford -22 2 £20,500 -18.00%
Staines +7 1 £25,250 +14.77%
Camberley -15 1 £22,500 +9.75%
Caterham - 1 £25,000 -
Cranleigh - 1 £18,500 -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Surrey

For the 6 months to 19 December 2014, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 87 (70.73%) ITIL
2 85 (69.11%) Windows
3 79 (64.23%) Active Directory
4 73 (59.35%) MS Office
5 71 (57.72%) Microsoft
6 55 (44.72%) MS Exchange
7 53 (43.09%) MS Excel
8 49 (39.84%) Citrix
9 47 (38.21%) Windows 7
10 44 (35.77%) SLA
11 36 (29.27%) HP
12 35 (28.46%) Internet
13 33 (26.83%) Firewall
14 32 (26.02%) XenApp
14 32 (26.02%) Cisco
14 32 (26.02%) VMware
14 32 (26.02%) Incident Management
15 31 (25.20%) DNS
16 30 (24.39%) VMware Infrastructure
17 29 (23.58%) CCNA
17 29 (23.58%) Cisco Certification
18 28 (22.76%) Kalman Filter
19 26 (21.14%) Windows XP
20 25 (20.33%) Service Management
20 25 (20.33%) Symantec
20 25 (20.33%) WAN
20 25 (20.33%) Backup Exec
21 23 (18.70%) Windows 8
22 22 (17.89%) Terminal Services
23 20 (16.26%) Fat Client

Service Desk Analyst
Top Related IT Skills in Surrey by Category

For the 6 months to 19 December 2014, IT jobs across the Surrey region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 55 (44.72%) MS Exchange
2 19 (15.45%) Exchange Server 2007
3 16 (13.01%) SharePoint
4 10 (8.13%) SharePoint 2010
4 10 (8.13%) Exchange Server 2003
5 8 (6.50%) Lync
6 7 (5.69%) Exchange Server 2010
7 6 (4.88%) Moodle
8 2 (1.63%) Blackberry Enterprise Server
9 1 (0.81%) IIS
Applications
1 73 (59.35%) MS Office
2 53 (43.09%) MS Excel
3 8 (6.50%) MS PowerPoint
Business Applications
1 1 (0.81%) SAP Oil and Gas
Cloud Services
1 6 (4.88%) Office 365
Communications & Networking
1 35 (28.46%) Internet
2 33 (26.83%) Firewall
3 31 (25.20%) DNS
4 25 (20.33%) WAN
5 19 (15.45%) LAN
5 19 (15.45%) SAN
6 18 (14.63%) TCP/IP
7 14 (11.38%) DHCP
8 9 (7.32%) VoIP
9 8 (6.50%) ADSL
9 8 (6.50%) Ethernet
10 7 (5.69%) SSL
10 7 (5.69%) Cisco ASA
10 7 (5.69%) FWSM
11 4 (3.25%) Broadband
12 3 (2.44%) OSPF
12 3 (2.44%) BGP
13 2 (1.63%) SHDSL
13 2 (1.63%) VPN
Database & Business Intelligence
1 2 (1.63%) Data Warehouse
2 1 (0.81%) Relational Database
2 1 (0.81%) SQL Server
Development Applications
1 2 (1.63%) Team Foundation Server
General
1 17 (13.82%) Finance
2 7 (5.69%) Telecoms
2 7 (5.69%) Legal
3 2 (1.63%) Banking
3 2 (1.63%) Retail
4 1 (0.81%) Marketing
4 1 (0.81%) Manufacturing
4 1 (0.81%) Electronics
4 1 (0.81%) Law
Libraries, Frameworks & Software Standards
1 1 (0.81%) HTML
1 1 (0.81%) XML
Miscellaneous
1 20 (16.26%) Thin Client
1 20 (16.26%) Blackberry
1 20 (16.26%) Fat Client
2 16 (13.01%) Analytical Skills
3 3 (2.44%) iPhone
3 3 (2.44%) IVR
3 3 (2.44%) Statistics
3 3 (2.44%) EPoS
4 2 (1.63%) Handset
4 2 (1.63%) VLE
4 2 (1.63%) Mobile Computing
5 1 (0.81%) CMDB
5 1 (0.81%) PMI
5 1 (0.81%) DTV
5 1 (0.81%) Management Information System
Operating Systems
1 85 (69.11%) Windows
2 47 (38.21%) Windows 7
3 26 (21.14%) Windows XP
4 23 (18.70%) Windows 8
5 18 (14.63%) Windows Server 2008
6 11 (8.94%) Windows Server 2003
6 11 (8.94%) Windows Server 2012
7 9 (7.32%) Windows Vista
8 6 (4.88%) Mac OS
9 1 (0.81%) Apple iOS
9 1 (0.81%) Linux
9 1 (0.81%) UNIX
Processes & Methodologies
1 87 (70.73%) ITIL
2 32 (26.02%) Incident Management
3 28 (22.76%) Kalman Filter
4 25 (20.33%) Service Management
5 18 (14.63%) ITSM
6 13 (10.57%) Service Delivery
7 8 (6.50%) CAD
7 8 (6.50%) Network Monitoring
8 7 (5.69%) Workflow
8 7 (5.69%) Workflow Management
9 6 (4.88%) Project Planning
9 6 (4.88%) ITIL V3
10 5 (4.07%) Problem Management
11 4 (3.25%) Time Management
11 4 (3.25%) Service Desk Management
12 3 (2.44%) Mentoring
12 3 (2.44%) Change Management
12 3 (2.44%) E-Commerce
13 2 (1.63%) Project Management
13 2 (1.63%) Coaching
Programming Languages
1 7 (5.69%) C
2 1 (0.81%) C#
2 1 (0.81%) JavaScript
2 1 (0.81%) PHP
2 1 (0.81%) SQL
Qualifications
1 29 (23.58%) CCNA
1 29 (23.58%) Cisco Certification
2 9 (7.32%) MCP
3 8 (6.50%) A+ Certification
3 8 (6.50%) Network+ Certification
4 7 (5.69%) ITIL Foundation Certificate
5 6 (4.88%) MOS
5 6 (4.88%) MCSE
5 6 (4.88%) MCSA
5 6 (4.88%) Microsoft Certification
6 3 (2.44%) Degree
7 2 (1.63%) HND
8 1 (0.81%) SAP Certification
8 1 (0.81%) ITIL Certification
8 1 (0.81%) PMI Certification
8 1 (0.81%) ECDL
Quality Assurance & Compliance
1 44 (35.77%) SLA
2 1 (0.81%) ISO/IEC 27001
2 1 (0.81%) ISO 9001
System Software
1 79 (64.23%) Active Directory
2 32 (26.02%) XenApp
3 30 (24.39%) VMware Infrastructure
4 22 (17.89%) Terminal Services
5 8 (6.50%) Citrix Presentation Server
5 8 (6.50%) Hyper-V
5 8 (6.50%) XenDesktop
6 5 (4.07%) Firmware
7 1 (0.81%) XenServer
Systems Management
1 25 (20.33%) Backup Exec
2 19 (15.45%) SCCM
3 18 (14.63%) Norton AntiVirus
4 3 (2.44%) Cisco UCCX
5 2 (1.63%) SCOM
6 1 (0.81%) Nagios
Vendors
1 71 (57.72%) Microsoft
2 49 (39.84%) Citrix
3 36 (29.27%) HP
4 32 (26.02%) Cisco
4 32 (26.02%) VMware
5 25 (20.33%) Symantec
6 18 (14.63%) Veeam
7 9 (7.32%) SolarWinds
8 8 (6.50%) Juniper
9 7 (5.69%) BMC
9 7 (5.69%) Dell
9 7 (5.69%) Kaseya
9 7 (5.69%) F5
9 7 (5.69%) Sophos
9 7 (5.69%) SonicWALL
9 7 (5.69%) CheckPoint
10 6 (4.88%) Barracuda Networks
10 6 (4.88%) BT
11 3 (2.44%) Avaya
12 2 (1.63%) SAP
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: Yesterday
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £23000 per annum + Benefits+Training
Posted: Yesterday
Surrey
Spring Technology
Salary: £20000.00 - £23500.00 per annum
Posted: 3 days ago
Reigate
Interquest - IQ ERP
Salary: £20000 - £23500 per annum + Life Assurance, Pension, 25 days leave
Posted: 14 days ago