2nd Line Support Contracts in Tyne and Wear

Second Line Support
North East > Tyne and Wear

The median Second Line Support daily rate in Tyne and Wear is £163, according to job vacancies posted in the 6 months leading up to 20 September 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 Sep 2024
Same period 2023 Same period 2022
Rank 26 22 59
Rank change year-on-year -4 +37 -10
Contract jobs requiring a 2nd Line Support 3 4 2
As % of all contract jobs advertised in Tyne and Wear 1.63% 2.37% 0.40%
As % of the Job Titles category 1.85% 2.58% 0.41%
Number of daily rates quoted 3 1 1
10th Percentile £148 - -
25th Percentile £151 £139 £159
Median daily rate (50th Percentile) £163 £143 £168
Median % change year-on-year +14.04% -14.93% -25.56%
75th Percentile £186 £146 £176
90th Percentile £196 - -
North East median daily rate £163 £143 £184
% change year-on-year +14.04% -22.45% -33.18%

All Contract IT Job Vacancies
Tyne and Wear

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in Tyne and Wear. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Tyne and Wear with a recognized job title 162 155 485
% of contract IT jobs with a recognized job title 88.04% 91.72% 96.81%
Number of daily rates quoted 83 109 371
10th Percentile £294 £259 £313
25th Percentile £391 £394 £444
Median daily rate (50th Percentile) £470 £500 £525
Median % change year-on-year -6.00% -4.76% +10.53%
75th Percentile £586 £600 £613
90th Percentile £650 £720 £700
North East median daily rate £470 £450 £525
% change year-on-year +4.44% -14.29% +16.67%
Number of hourly rates quoted 8 4 6
10th Percentile £17.01 £14.20 £11.13
25th Percentile £42.00 £16.00 £11.56
Median hourly rate £60.00 £24.50 £13.25
Median % change year-on-year +144.90% +84.91% -14.52%
75th Percentile £70.00 £32.44 £16.56
90th Percentile - £33.23 £20.50
North East median hourly rate £46.18 £32.00 £17.00
% change year-on-year +44.31% +88.24% +17.85%

2nd Line Support
Job Vacancy Trend in Tyne and Wear

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for 2nd Line Support in Tyne and Wear

2nd Line Support
Contractor Daily Rate Trend in Tyne and Wear

3-month moving average daily rate quoted in jobs citing 2nd Line Support in Tyne and Wear.

Daily rate trend for 2nd Line Support in Tyne and Wear

2nd Line Support
Contractor Hourly Rate Trend in Tyne and Wear

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in Tyne and Wear.

Hourly rate trend for 2nd Line Support in Tyne and Wear

2nd Line Support
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the Tyne and Wear region over the 6 months to 20 September 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Newcastle upon Tyne -2 3 £163 +14.04% 1
2nd Line Support
North East

2nd Line Support Skill Set
Top 16 Co-occurring Skills and Capabilities in Tyne and Wear

For the 6 months to 20 September 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Tyne and Wear region featuring 2nd Line Support in the job title.

1 3 (100.00%) Microsoft
1 3 (100.00%) Citrix
1 3 (100.00%) Microsoft 365
2 2 (66.67%) Azure
2 2 (66.67%) VMware
2 2 (66.67%) Business Continuity
2 2 (66.67%) Proactive Maintenance
2 2 (66.67%) Social Skills
2 2 (66.67%) Customer Service
2 2 (66.67%) SLA
3 1 (33.33%) Incident Management
3 1 (33.33%) Service Management
3 1 (33.33%) ITSM
3 1 (33.33%) Windows
3 1 (33.33%) SharePoint
3 1 (33.33%) Storage Management

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (33.33%) SharePoint
Cloud Services
1 3 (100.00%) Microsoft 365
2 2 (66.67%) Azure
General
1 2 (66.67%) Social Skills
Operating Systems
1 1 (33.33%) Windows
Processes & Methodologies
1 2 (66.67%) Business Continuity
1 2 (66.67%) Customer Service
1 2 (66.67%) Proactive Maintenance
2 1 (33.33%) Incident Management
2 1 (33.33%) ITSM
2 1 (33.33%) Service Management
2 1 (33.33%) Storage Management
Quality Assurance & Compliance
1 2 (66.67%) SLA
Vendors
1 3 (100.00%) Citrix
1 3 (100.00%) Microsoft
2 2 (66.67%) VMware