The statistics below represent IT jobs advertised across the Tyne and Wear region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 February 2017 with a comparison to same period over 2 years.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
Second Line Support
North East / Tyne and Wear
Rank 54 60 64
Rank change year-on-year
+6 +4
Permanent jobs requiring a 2nd Line Support 5 7 7
As % of all permanent IT jobs located in Tyne and Wear 1.04% 1.54% 1.25%
As % of the Job Titles category 1.08% 1.57% 1.29%
Number of salaries quoted 4 7 1
Median salary £27,768 £21,000 £26,000
Median salary % change year-on-year
+32.22% -19.23%
UK excluding London median salary £25,000 £25,500 £25,000
% change year-on-year
-1.96% +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Tyne and Wear region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
464 445 541
As % of all permanent IT jobs located in Tyne and Wear 96.67% 97.80% 96.43%
Number of salaries quoted 416 391 457
Median salary £35,000 £35,000 £35,232
Median salary % change year-on-year
- -0.65%
90% offered a salary of more than £22,500 £24,000 £25,000
10% offered a salary of more than £45,000 £55,000 £50,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in Tyne and Wear

The demand trend of job ads across the Tyne and Wear region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Tyne and Wear

2nd Line Support
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Tyne and Wear region.

2nd Line Support Salary Trend in Tyne and Wear

2nd Line Support
Salary Histogram in Tyne and Wear

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Tyne and Wear region over the 3 months to 19 February 2017.

2nd Line Support Salary Histogram in Tyne and Wear

2nd Line Support
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Tyne and Wear region over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +1 3 £27,768 +16.91%
Sunderland - 1 £19,000 -
2nd Line Support
North East

2nd Line Support Skill Set
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 19 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region featuring 2nd Line Support in the job title.

1 10 (71.43%) Windows
1 10 (71.43%) Microsoft
2 6 (42.86%) Active Directory
2 6 (42.86%) ITIL
2 6 (42.86%) MS Excel
3 5 (35.71%) SLA
4 4 (28.57%) Office 365
4 4 (28.57%) Analytical Skills
5 3 (21.43%) Windows 7
5 3 (21.43%) MS Office
5 3 (21.43%) Windows XP
5 3 (21.43%) MCP
6 2 (14.29%) PRINCE2
6 2 (14.29%) Unix
6 2 (14.29%) AIX
6 2 (14.29%) Linux
6 2 (14.29%) Windows 2000
6 2 (14.29%) MCSA
6 2 (14.29%) Oracle
6 2 (14.29%) DHCP
6 2 (14.29%) TCP/IP
6 2 (14.29%) VPN
6 2 (14.29%) DNS
6 2 (14.29%) MS Exchange
6 2 (14.29%) HP
6 2 (14.29%) Microsoft Certification
6 2 (14.29%) BPR
6 2 (14.29%) Service Management
6 2 (14.29%) Change Management
6 2 (14.29%) Firewall

2nd Line Support Skill Set
Top Related IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) MS Exchange
1 2 (14.29%) WebSphere
2 1 (7.14%) Exchange Server 2010
2 1 (7.14%) SharePoint
2 1 (7.14%) Skype for Business
Applications
1 6 (42.86%) MS Excel
2 3 (21.43%) MS Office
3 2 (14.29%) MS PowerPoint
Cloud Services
1 4 (28.57%) Office 365
2 2 (14.29%) IaaS
2 2 (14.29%) PaaS
2 2 (14.29%) SaaS
3 1 (7.14%) Microsoft Azure
Communications & Networking
1 2 (14.29%) DHCP
1 2 (14.29%) DNS
1 2 (14.29%) Firewall
1 2 (14.29%) TCP/IP
1 2 (14.29%) VLAN
1 2 (14.29%) VPN
2 1 (7.14%) WAN
Database & Business Intelligence
1 1 (7.14%) Oracle Database
1 1 (7.14%) SQL Server
General
1 2 (14.29%) Finance
2 1 (7.14%) Banking
2 1 (7.14%) Telecoms
Miscellaneous
1 4 (28.57%) Analytical Skills
2 2 (14.29%) Tandem
3 1 (7.14%) Blackberry
3 1 (7.14%) iPhone
Operating Systems
1 10 (71.43%) Windows
2 3 (21.43%) Windows 7
2 3 (21.43%) Windows XP
3 2 (14.29%) AIX
3 2 (14.29%) Linux
3 2 (14.29%) Unix
3 2 (14.29%) Windows 10
3 2 (14.29%) Windows 2000
3 2 (14.29%) Windows 8
4 1 (7.14%) Android
4 1 (7.14%) Windows Server
4 1 (7.14%) Windows Server 2003
4 1 (7.14%) Windows Server 2012
4 1 (7.14%) Windows Vista
Processes & Methodologies
1 6 (42.86%) ITIL
2 2 (14.29%) Agile Software Development
2 2 (14.29%) BPR
2 2 (14.29%) Change Management
2 2 (14.29%) Continuous Improvement
2 2 (14.29%) Data Analysis
2 2 (14.29%) Data Management
2 2 (14.29%) DevOps
2 2 (14.29%) ITSM
2 2 (14.29%) Open Source
2 2 (14.29%) Operational Acceptance Testing
2 2 (14.29%) PRINCE2
2 2 (14.29%) Problem Management
2 2 (14.29%) Release Management
2 2 (14.29%) Service Management
2 2 (14.29%) Supplier Management
3 1 (7.14%) Asset Management
3 1 (7.14%) Capacity Planning
3 1 (7.14%) Investment Management
3 1 (7.14%) Resource Management
Qualifications
1 3 (21.43%) MCP
2 2 (14.29%) MCSA
2 2 (14.29%) Microsoft Certification
3 1 (7.14%) Degree
3 1 (7.14%) ITIL Foundation Certificate
3 1 (7.14%) MCDST
3 1 (7.14%) MCITP
3 1 (7.14%) SC Cleared
3 1 (7.14%) Security Cleared
Quality Assurance & Compliance
1 5 (35.71%) SLA
2 2 (14.29%) QA
System Software
1 6 (42.86%) Active Directory
2 2 (14.29%) Hyper-V
2 2 (14.29%) vSphere
3 1 (7.14%) VMware Infrastructure
Vendors
1 10 (71.43%) Microsoft
2 2 (14.29%) HP
2 2 (14.29%) Oracle
2 2 (14.29%) ServiceNow
3 1 (7.14%) Bloomberg
3 1 (7.14%) Cisco
3 1 (7.14%) Dell
3 1 (7.14%) Fidessa
3 1 (7.14%) Reuters
3 1 (7.14%) Sophos
3 1 (7.14%) VMware