The statistics below represent IT jobs advertised across the Tyne and Wear region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 December 2016 with a comparison to same period over 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 52 61 66
Rank change year-on-year
+9 +5
Permanent jobs requiring a 2nd Line Support 9 5 11
As % of all permanent IT jobs located in Tyne and Wear 1.69% 1.06% 1.77%
As % of the Job Titles category 1.79% 1.08% 1.82%
Number of salaries quoted 4 4 10
Median salary £28,750 £20,000 £26,500
Median salary % change year-on-year
+43.75% -24.52%
90% offered a salary of more than £25,750 £20,000 £26,000
10% offered a salary of more than £35,250 £22,800 £29,000
UK excluding London median salary £25,000 £25,000 £25,000
2nd Line Support
North East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Tyne and Wear region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
503 462 606
As % of all permanent IT jobs located in Tyne and Wear 94.73% 98.30% 97.74%
Number of salaries quoted 395 405 516
Median salary £37,500 £35,000 £35,000
Median salary % change year-on-year
+7.14% -
90% offered a salary of more than £22,500 £23,500 £26,500
10% offered a salary of more than £49,000 £50,000 £51,000
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

2nd Line Support
Jobs Demand Trend in Tyne and Wear

The demand trend of job ads across the Tyne and Wear region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Tyne and Wear

2nd Line Support
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Tyne and Wear region.

2nd Line Support Salary Trend in Tyne and Wear

2nd Line Support
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Tyne and Wear region over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +7 5 £27,500 +37.50% 4
Sunderland - 1 - -
2nd Line Support
North East

2nd Line Support Skill Set
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 3 December 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region featuring 2nd Line Support in the job title.

1 9 (81.82%) Windows
2 7 (63.64%) Microsoft
3 5 (45.45%) SLA
3 5 (45.45%) ITIL
3 5 (45.45%) MS Excel
4 4 (36.36%) Active Directory
5 3 (27.27%) Windows 7
5 3 (27.27%) Windows XP
5 3 (27.27%) MCP
6 2 (18.18%) PRINCE2
6 2 (18.18%) Unix
6 2 (18.18%) AIX
6 2 (18.18%) Linux
6 2 (18.18%) Windows 2000
6 2 (18.18%) MCSA
6 2 (18.18%) MS Exchange
6 2 (18.18%) DHCP
6 2 (18.18%) VPN
6 2 (18.18%) DNS
6 2 (18.18%) Service Management
6 2 (18.18%) Change Management
6 2 (18.18%) Microsoft Certification
6 2 (18.18%) MS Office
6 2 (18.18%) Hyper-V
6 2 (18.18%) VLAN
6 2 (18.18%) WebSphere
6 2 (18.18%) QA
6 2 (18.18%) Problem Management
6 2 (18.18%) Release Management
6 2 (18.18%) HP

2nd Line Support Skill Set
Top Related IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (18.18%) MS Exchange
1 2 (18.18%) WebSphere
2 1 (9.09%) Exchange Server 2010
Applications
1 5 (45.45%) MS Excel
2 2 (18.18%) MS Office
2 2 (18.18%) MS PowerPoint
Cloud Services
1 2 (18.18%) IaaS
1 2 (18.18%) Office 365
1 2 (18.18%) PaaS
1 2 (18.18%) SaaS
Communications & Networking
1 2 (18.18%) DHCP
1 2 (18.18%) DNS
1 2 (18.18%) Firewall
1 2 (18.18%) VLAN
1 2 (18.18%) VPN
2 1 (9.09%) TCP/IP
2 1 (9.09%) WAN
General
1 2 (18.18%) Finance
2 1 (9.09%) Banking
2 1 (9.09%) Telecoms
Miscellaneous
1 2 (18.18%) Analytical Skills
1 2 (18.18%) Tandem
2 1 (9.09%) Blackberry
2 1 (9.09%) iPhone
Operating Systems
1 9 (81.82%) Windows
2 3 (27.27%) Windows 7
2 3 (27.27%) Windows XP
3 2 (18.18%) AIX
3 2 (18.18%) Linux
3 2 (18.18%) Unix
3 2 (18.18%) Windows 10
3 2 (18.18%) Windows 2000
3 2 (18.18%) Windows 8
4 1 (9.09%) Android
4 1 (9.09%) Windows Server
4 1 (9.09%) Windows Server 2003
4 1 (9.09%) Windows Server 2012
4 1 (9.09%) Windows Vista
Processes & Methodologies
1 5 (45.45%) ITIL
2 2 (18.18%) Agile Software Development
2 2 (18.18%) Change Management
2 2 (18.18%) Continuous Improvement
2 2 (18.18%) Data Analysis
2 2 (18.18%) Data Management
2 2 (18.18%) DevOps
2 2 (18.18%) ITSM
2 2 (18.18%) Open Source
2 2 (18.18%) Operational Acceptance Testing
2 2 (18.18%) PRINCE2
2 2 (18.18%) Problem Management
2 2 (18.18%) Release Management
2 2 (18.18%) Service Management
3 1 (9.09%) Asset Management
3 1 (9.09%) Disaster Recovery
3 1 (9.09%) Investment Management
Qualifications
1 3 (27.27%) MCP
2 2 (18.18%) MCSA
2 2 (18.18%) Microsoft Certification
3 1 (9.09%) Degree
3 1 (9.09%) ITIL Foundation Certificate
3 1 (9.09%) MCDST
3 1 (9.09%) MCITP
3 1 (9.09%) SC Cleared
3 1 (9.09%) Security Cleared
Quality Assurance & Compliance
1 5 (45.45%) SLA
2 2 (18.18%) QA
System Software
1 4 (36.36%) Active Directory
2 2 (18.18%) Hyper-V
2 2 (18.18%) vSphere
Vendors
1 7 (63.64%) Microsoft
2 2 (18.18%) HP
2 2 (18.18%) ServiceNow
3 1 (9.09%) Bloomberg
3 1 (9.09%) Cisco
3 1 (9.09%) Dell
3 1 (9.09%) Fidessa
3 1 (9.09%) Reuters
3 1 (9.09%) Sophos
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £18,000 to £24,000 per annum
Posted: 2 days ago