The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Second Line Support
Rank 68 49 54
Rank change year-on-year
-19 +5
Permanent jobs requiring a 2nd Line Support 5 9 7
As % of all permanent IT jobs located in Tyne and Wear 0.82% 1.90% 1.51%
As % of the Job Titles category 0.84% 1.96% 1.56%
Number of salaries quoted 5 9 7
Average salary £29,000 £25,500 £23,500
Average salary % change year-on-year
+13.72% +8.51%
UK excluding London average salary £25,000 £24,500 £24,500
% change year-on-year
+2.04% -
2nd Line Support
North East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Tyne and Wear region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
592 460 449
As % of all permanent IT jobs located in Tyne and Wear 97.21% 97.05% 96.77%
Number of salaries quoted 507 409 403
Average salary £36,500 £37,500 £34,000
Average salary % change year-on-year
-2.66% +10.29%
90% offered a salary of more than £25,500 £25,000 £21,500
10% offered a salary of more than £51,550 £47,500 £51,600
UK excluding London average salary £40,000 £40,000 £38,240
% change year-on-year
- +4.60%

2nd Line Support
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Tyne and Wear region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Tyne and Wear

2nd Line Support
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Tyne and Wear region.

2nd Line Support Salary Trend in Tyne and Wear

2nd Line Support
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Tyne and Wear region over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -15 3 £26,000 +1.96%
Wallsend - 1 £29,000 -
Gateshead - 1 £29,000 - 1
2nd Line Support
North East

2nd Line Support
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 27 November 2014, IT jobs across the Tyne and Wear region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 5 (55.56%) ITIL
1 5 (55.56%) Windows
1 5 (55.56%) Active Directory
2 3 (33.33%) VMware
2 3 (33.33%) PDA
2 3 (33.33%) Android
3 2 (22.22%) Test Scripting
3 2 (22.22%) CentOS
3 2 (22.22%) Red Hat Enterprise Linux
3 2 (22.22%) Zenoss
3 2 (22.22%) SaaS
3 2 (22.22%) Bash Shell
3 2 (22.22%) Puppet
3 2 (22.22%) MongoDB
3 2 (22.22%) Ruby
3 2 (22.22%) QA
3 2 (22.22%) Service Delivery
3 2 (22.22%) Red Hat
3 2 (22.22%) Nagios
3 2 (22.22%) Linux
3 2 (22.22%) Python
3 2 (22.22%) SQL
3 2 (22.22%) MySQL
3 2 (22.22%) Server Monitoring
3 2 (22.22%) KVM
3 2 (22.22%) VMware Infrastructure
4 1 (11.11%) IIS
4 1 (11.11%) MS Office
4 1 (11.11%) Web Services
4 1 (11.11%) T-SQL

2nd Line Support
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 27 November 2014, IT jobs across the Tyne and Wear region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (11.11%) IIS
1 1 (11.11%) MS Exchange
1 1 (11.11%) Blackberry Enterprise Server
1 1 (11.11%) Exchange Server 2003
1 1 (11.11%) Exchange Server 2007
1 1 (11.11%) Exchange Server 2010
Applications
1 1 (11.11%) MS Office
1 1 (11.11%) MS Excel
Cloud Services
1 2 (22.22%) SaaS
Communications & Networking
1 1 (11.11%) IP Telephony
Database & Business Intelligence
1 2 (22.22%) MySQL
1 2 (22.22%) MongoDB
Libraries, Frameworks & Software Standards
1 1 (11.11%) Web Services
Miscellaneous
1 3 (33.33%) PDA
2 1 (11.11%) iPhone
2 1 (11.11%) iPad
2 1 (11.11%) Blackberry
Operating Systems
1 5 (55.56%) Windows
2 3 (33.33%) Android
3 2 (22.22%) CentOS
3 2 (22.22%) Red Hat Enterprise Linux
3 2 (22.22%) Linux
4 1 (11.11%) Windows 7
Processes & Methodologies
1 5 (55.56%) ITIL
2 2 (22.22%) Service Delivery
2 2 (22.22%) Test Scripting
2 2 (22.22%) Server Monitoring
3 1 (11.11%) System Testing
3 1 (11.11%) Disaster Recovery
3 1 (11.11%) Incident Management
3 1 (11.11%) Configuration Management
Programming Languages
1 2 (22.22%) SQL
1 2 (22.22%) Python
1 2 (22.22%) Ruby
1 2 (22.22%) Bash Shell
2 1 (11.11%) T-SQL
2 1 (11.11%) C#
Qualifications
1 1 (11.11%) MCP
1 1 (11.11%) Citrix Certification
1 1 (11.11%) Microsoft Certification
1 1 (11.11%) ITIL Certification
1 1 (11.11%) MCDST
1 1 (11.11%) Degree
Quality Assurance & Compliance
1 2 (22.22%) QA
2 1 (11.11%) SLA
System Software
1 5 (55.56%) Active Directory
2 2 (22.22%) VMware Infrastructure
2 2 (22.22%) KVM
3 1 (11.11%) XenApp
3 1 (11.11%) XenServer
3 1 (11.11%) XenDesktop
Systems Management
1 2 (22.22%) Nagios
1 2 (22.22%) Zenoss
1 2 (22.22%) Puppet
Vendors
1 3 (33.33%) VMware
2 2 (22.22%) Red Hat
3 1 (11.11%) Citrix
3 1 (11.11%) LANDesk
Gateshead
Hays IT - Uk Posting account
Salary: £23000.00 - £29000.00 per annum + Benefits
Posted: 2 days ago