The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 15 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
15 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 63 - 53
Rank change year-on-year
- 0
Permanent jobs requiring a 2nd Line Support 3 0 7
As % of all permanent IT jobs located in Tyne and Wear 0.49% - 1.37%
As % of the Job Titles category 0.50% - 1.40%
Number of salaries quoted 3 0 7
Average salary £27,500 - £26,000
90% offered a salary of more than £25,500 - £17,300
10% offered a salary of more than £41,500 - £28,000
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
North East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Tyne and Wear region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
603 495 500
As % of all permanent IT jobs located in Tyne and Wear 97.57% 96.87% 98.04%
Number of salaries quoted 432 435 424
Average salary £33,500 £37,500 £35,000
Average salary % change year-on-year
-10.66% +7.14%
90% offered a salary of more than £22,500 £23,500 £22,500
10% offered a salary of more than £50,000 £62,500 £50,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

2nd Line Support
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Tyne and Wear region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Tyne and Wear

2nd Line Support
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Tyne and Wear region.

2nd Line Support Salary Trend in Tyne and Wear

2nd Line Support
Salary Histogram in Tyne and Wear

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Tyne and Wear region over the 3 months to 15 September 2014.

2nd Line Support Salary Histogram in Tyne and Wear

2nd Line Support
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Tyne and Wear region over the 3 months to 15 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne - 2 £36,250 - 1
Prudhoe - 1 £25,000 -
2nd Line Support
North East

2nd Line Support
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 15 September 2014, IT jobs across the Tyne and Wear region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 12 (70.59%) Windows
2 10 (58.82%) Active Directory
2 10 (58.82%) VMware
3 8 (47.06%) ITIL
4 7 (41.18%) Citrix
5 6 (35.29%) SAN
5 6 (35.29%) Microsoft
6 5 (29.41%) MS Office
6 5 (29.41%) Linux
7 4 (23.53%) Windows 7
7 4 (23.53%) Exchange Server 2010
7 4 (23.53%) Exchange Server 2003
7 4 (23.53%) Exchange Server 2007
7 4 (23.53%) MS Exchange
7 4 (23.53%) SQL Server
7 4 (23.53%) Tivoli Storage Manager
8 3 (17.65%) SharePoint
8 3 (17.65%) MS Excel
9 2 (11.76%) CRM
9 2 (11.76%) Python
9 2 (11.76%) ERP
9 2 (11.76%) Windows XP
9 2 (11.76%) SQL
9 2 (11.76%) MySQL
9 2 (11.76%) SAP
9 2 (11.76%) Nagios
9 2 (11.76%) Pegasus
9 2 (11.76%) Red Hat
9 2 (11.76%) Sage
9 2 (11.76%) VMware Infrastructure

2nd Line Support
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 15 September 2014, IT jobs across the Tyne and Wear region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (23.53%) MS Exchange
1 4 (23.53%) Exchange Server 2003
1 4 (23.53%) Exchange Server 2007
1 4 (23.53%) Exchange Server 2010
2 3 (17.65%) SharePoint
3 1 (5.88%) IIS
3 1 (5.88%) Blackberry Enterprise Server
Applications
1 5 (29.41%) MS Office
2 3 (17.65%) MS Excel
Business Applications
1 2 (11.76%) Dynamics NAV
1 2 (11.76%) Dynamics CRM
1 2 (11.76%) Dynamics GP
1 2 (11.76%) Line 50
2 1 (5.88%) Sage MMS
Cloud Services
1 2 (11.76%) SaaS
Communications & Networking
1 6 (35.29%) SAN
2 1 (5.88%) IP Telephony
2 1 (5.88%) VPN
Database & Business Intelligence
1 4 (23.53%) SQL Server
2 2 (11.76%) MongoDB
2 2 (11.76%) MySQL
General
1 1 (5.88%) Finance
1 1 (5.88%) Legal
Libraries, Frameworks & Software Standards
1 1 (5.88%) Web Services
Miscellaneous
1 1 (5.88%) Blackberry
1 1 (5.88%) CMDB
1 1 (5.88%) iPhone
1 1 (5.88%) iPad
Operating Systems
1 12 (70.59%) Windows
2 5 (29.41%) Linux
3 4 (23.53%) Windows 7
4 2 (11.76%) Windows 8
4 2 (11.76%) CentOS
4 2 (11.76%) Red Hat Enterprise Linux
4 2 (11.76%) Windows XP
5 1 (5.88%) Android
5 1 (5.88%) UNIX
Processes & Methodologies
1 8 (47.06%) ITIL
2 2 (11.76%) CRM
2 2 (11.76%) ERP
2 2 (11.76%) Server Monitoring
3 1 (5.88%) Configuration Management
3 1 (5.88%) Service Management
3 1 (5.88%) Disaster Recovery
3 1 (5.88%) Incident Management
Programming Languages
1 2 (11.76%) SQL
1 2 (11.76%) Python
1 2 (11.76%) Ruby
1 2 (11.76%) Bash Shell
Qualifications
1 1 (5.88%) MCP
1 1 (5.88%) Citrix Certification
1 1 (5.88%) Microsoft Certification
1 1 (5.88%) MCDST
System Software
1 10 (58.82%) Active Directory
2 2 (11.76%) VMware Infrastructure
2 2 (11.76%) KVM
3 1 (5.88%) XenApp
3 1 (5.88%) XenServer
3 1 (5.88%) XenDesktop
Systems Management
1 4 (23.53%) Tivoli Storage Manager
2 2 (11.76%) Nagios
2 2 (11.76%) Zenoss
2 2 (11.76%) Puppet
Vendors
1 10 (58.82%) VMware
2 7 (41.18%) Citrix
3 6 (35.29%) Microsoft
4 2 (11.76%) SAP
4 2 (11.76%) Pegasus
4 2 (11.76%) Red Hat
4 2 (11.76%) Sage
5 1 (5.88%) Oracle
5 1 (5.88%) Sun
5 1 (5.88%) LANDesk