The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Tyne and Wear region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 51 60 53
Rank change year-on-year
+9 -7
Permanent jobs requiring a 2nd Line Support 14 6 5
As % of all permanent IT jobs located in Tyne and Wear 2.56% 0.96% 0.94%
As % of the Job Titles category 2.63% 1.00% 0.98%
Number of salaries quoted 13 5 5
Average salary £23,500 £18,000 £22,500
Average salary % change year-on-year
+30.55% -20.00%
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
532 602 512
As % of all permanent IT jobs located in Tyne and Wear 97.44% 96.63% 96.24%
Number of salaries quoted 473 522 429
Average salary £37,000 £35,000 £37,500
Average salary % change year-on-year
+5.71% -6.66%
90% offered a salary of more than £23,000 £22,500 £24,500
10% offered a salary of more than £47,500 £72,500 £50,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support
North East

2nd Line Support
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Tyne and Wear region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Tyne and Wear

2nd Line Support
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Tyne and Wear region.

2nd Line Support Salary Trend in Tyne and Wear

2nd Line Support
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Tyne and Wear region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Newcastle upon Tyne +1 7 £23,500 +30.55% 1
Prudhoe - 5 £25,000 - 1
Gateshead -6 2 £24,500 +2.08%
Sunderland - 1 £21,500 -
2nd Line Support
North East

2nd Line Support
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 18 April 2014, IT jobs across the Tyne and Wear region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 17 (77.27%) Windows
2 12 (54.55%) Active Directory
2 12 (54.55%) Microsoft
3 9 (40.91%) VMware
4 8 (36.36%) Windows 7
4 8 (36.36%) MS Office
5 7 (31.82%) ITIL
5 7 (31.82%) Service Management
6 6 (27.27%) Sun
6 6 (27.27%) Citrix
6 6 (27.27%) SAN
7 4 (18.18%) Tivoli Storage Manager
7 4 (18.18%) Linux
8 3 (13.64%) SharePoint
8 3 (13.64%) Windows XP
8 3 (13.64%) MS Exchange
8 3 (13.64%) SQL Server
8 3 (13.64%) Exchange Server 2003
8 3 (13.64%) Exchange Server 2010
8 3 (13.64%) Exchange Server 2007
8 3 (13.64%) Windows 8
9 2 (9.09%) Data Protection
9 2 (9.09%) Capacity Management
9 2 (9.09%) Line 50
9 2 (9.09%) Sage MMS
9 2 (9.09%) Problem Management
9 2 (9.09%) Asset Management
9 2 (9.09%) Dynamics NAV
9 2 (9.09%) Dynamics CRM
9 2 (9.09%) Dynamics GP

2nd Line Support
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 18 April 2014, IT jobs across the Tyne and Wear region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (13.64%) SharePoint
1 3 (13.64%) MS Exchange
1 3 (13.64%) Exchange Server 2003
1 3 (13.64%) Exchange Server 2010
1 3 (13.64%) Exchange Server 2007
Applications
1 8 (36.36%) MS Office
2 2 (9.09%) MS Excel
Business Applications
1 2 (9.09%) Line 50
1 2 (9.09%) Sage MMS
1 2 (9.09%) Dynamics NAV
1 2 (9.09%) Dynamics CRM
1 2 (9.09%) Dynamics GP
Communications & Networking
1 6 (27.27%) SAN
2 2 (9.09%) TCP/IP
3 1 (4.55%) VPN
Database & Business Intelligence
1 3 (13.64%) SQL Server
General
1 1 (4.55%) Legal
Miscellaneous
1 1 (4.55%) CMDB
Operating Systems
1 17 (77.27%) Windows
2 8 (36.36%) Windows 7
3 4 (18.18%) Linux
4 3 (13.64%) Windows XP
4 3 (13.64%) Windows 8
5 1 (4.55%) UNIX
Processes & Methodologies
1 7 (31.82%) ITIL
1 7 (31.82%) Service Management
2 2 (9.09%) Data Protection
2 2 (9.09%) Capacity Management
2 2 (9.09%) Problem Management
2 2 (9.09%) Asset Management
2 2 (9.09%) Disaster Recovery
2 2 (9.09%) Configuration Management
2 2 (9.09%) ERP
2 2 (9.09%) CRM
3 1 (4.55%) Time Management
Programming Languages
1 2 (9.09%) SQL
System Software
1 12 (54.55%) Active Directory
Systems Management
1 4 (18.18%) Tivoli Storage Manager
Vendors
1 12 (54.55%) Microsoft
2 9 (40.91%) VMware
3 6 (27.27%) Sun
3 6 (27.27%) Citrix
4 2 (9.09%) Pegasus
4 2 (9.09%) Apple
4 2 (9.09%) Sage
4 2 (9.09%) SAP
4 2 (9.09%) Oracle
Newcastle Upon Tyne, Tyne and Wear
Sharpe Recruitment
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Prudhoe
Hays IT - Uk Posting account
Salary: £20000.00 - £26000.00 per annum
Posted: 21 days ago