The table below looks at the statistics for Service Management skills in IT contracts advertised for the Tyne and Wear region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 22 23 24
Rank change year-on-year
+1 +1
Contract jobs citing Service Management 30 5 17
As % of all contract IT jobs located in Tyne and Wear 6.93% 2.34% 4.76%
As % of the Processes & Methodologies category 9.04% 3.29% 6.88%
Number of daily rates quoted 27 1 3
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£350 £253 £525
Average daily rate % change year-on-year
+38.61% -51.90%
UK excluding London average daily rate £355 £350 £360
% change year-on-year
+1.42% -2.77%
Number of hourly rates quoted 0 1 2
Average hourly rate - £19.00 £21.50
Average hourly rate % change year-on-year
- -11.62%
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Tyne and Wear region.

Processes & Methodologies Category
Tyne and Wear
Contract IT job ads with a match in the
Processes & Methodologies category
332 152 247
As % of all contract IT jobs located in Tyne and Wear 76.67% 71.03% 69.19%
Number of daily rates quoted 231 76 114
Average daily rate £370 £350 £350
Average daily rate % change year-on-year
+5.71% -
90% offered a daily rate of more than £263 £235 £225
10% offered a daily rate of more than £500 £750 £525
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 16 8 12
Average hourly rate £18.53 £17.00 £21.50
Average hourly rate % change year-on-year
+9.00% -20.93%
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Service Management
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Tyne and Wear region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Tyne and Wear

Service Management
Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Tyne and Wear region.

Service Management Daily Rate Trend in Tyne and Wear

Service Management
Daily Rate Histogram in Tyne and Wear

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Tyne and Wear region over the 3 months to 21 August 2014.

Service Management Daily Rate Histogram in Tyne and Wear

Service Management
Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Tyne and Wear region.

Service Management Hourly Rate Trend in Tyne and Wear

Service Management
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Tyne and Wear region over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -1 26 £350 +38.61% 5
Service Management
North East

Service Management
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 21 August 2014, IT contractor jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 26 (49.06%) Security Cleared
2 24 (45.28%) ITIL
3 23 (43.40%) WAN
4 21 (39.62%) LAN
5 20 (37.74%) SC Cleared
6 19 (35.85%) UNIX
7 17 (32.08%) Firewall
8 15 (28.30%) Windows
8 15 (28.30%) Service Delivery
9 14 (26.42%) MS Office
9 14 (26.42%) AIX
9 14 (26.42%) Solaris
9 14 (26.42%) SAN
10 13 (24.53%) Microsoft
11 12 (22.64%) Middleware
11 12 (22.64%) Incident Management
12 11 (20.75%) PRINCE2
12 11 (20.75%) VPN
12 11 (20.75%) Configuration Management
12 11 (20.75%) Project Management
12 11 (20.75%) VMware
12 11 (20.75%) VMware Infrastructure
13 10 (18.87%) DNS
13 10 (18.87%) Cisco
13 10 (18.87%) Red Hat
13 10 (18.87%) Open Source
14 9 (16.98%) Oracle
14 9 (16.98%) HP
15 8 (15.09%) Windows Server 2003
15 8 (15.09%) WhatsUp Gold

Service Management
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 21 August 2014, IT contractor jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (9.43%) WebLogic
2 4 (7.55%) Oracle Application Server
3 3 (5.66%) SharePoint
3 3 (5.66%) MS Exchange
4 1 (1.89%) IIS
4 1 (1.89%) Apache
4 1 (1.89%) Tomcat
Applications
1 14 (26.42%) MS Office
2 7 (13.21%) MS Excel
Cloud Services
1 1 (1.89%) SaaS
Communications & Networking
1 23 (43.40%) WAN
2 21 (39.62%) LAN
3 17 (32.08%) Firewall
4 14 (26.42%) SAN
5 11 (20.75%) VPN
6 10 (18.87%) DNS
7 6 (11.32%) Cisco IOS
8 5 (9.43%) Network Security
8 5 (9.43%) SSL
8 5 (9.43%) DHCP
8 5 (9.43%) F5 BIG-IP LTM
8 5 (9.43%) F5 BIG-IP GTM
9 4 (7.55%) Junos
10 2 (3.77%) 4G
10 2 (3.77%) 3G
10 2 (3.77%) MPLS
10 2 (3.77%) DSL
10 2 (3.77%) Cisco ASA
11 1 (1.89%) NAS
11 1 (1.89%) Ethernet
Database & Business Intelligence
1 7 (13.21%) SQL Server
2 6 (11.32%) Oracle Database
3 5 (9.43%) Oracle Database 11g
3 5 (9.43%) SQL Server 2008
General
1 4 (7.55%) Telecoms
2 3 (5.66%) Finance
3 2 (3.77%) Front Office
3 2 (3.77%) Military
4 1 (1.89%) Back Office
4 1 (1.89%) Manufacturing
Job Titles
1 11 (20.75%) Project Manager
1 11 (20.75%) UNIX Engineer
2 7 (13.21%) Network Engineer
3 6 (11.32%) Support Engineer
4 5 (9.43%) Analyst
5 4 (7.55%) Service Analyst
5 4 (7.55%) 2nd Line Support
6 3 (5.66%) Service Manager
7 2 (3.77%) Senior Manager
7 2 (3.77%) Telecoms Project Manager
8 1 (1.89%) Service Desk Team Leader
8 1 (1.89%) 2nd Line Support Analyst
8 1 (1.89%) 2nd Line Support Engineer
8 1 (1.89%) Data Network Engineer
8 1 (1.89%) Service Operations Manager
8 1 (1.89%) Agile Coach
8 1 (1.89%) Change and Release Analyst
8 1 (1.89%) Network Architect
8 1 (1.89%) Services Delivery Analyst
8 1 (1.89%) Cisco Support
Libraries, Frameworks & Software Standards
1 12 (22.64%) Middleware
2 6 (11.32%) Web Services
3 3 (5.66%) XML
3 3 (5.66%) .NET
4 2 (3.77%) WCF
4 2 (3.77%) .NET Framework
5 1 (1.89%) JSON
5 1 (1.89%) WF
5 1 (1.89%) JGroups
5 1 (1.89%) AppFabric
5 1 (1.89%) ADO.NET Entity Framework
5 1 (1.89%) REST
5 1 (1.89%) SOAP
5 1 (1.89%) XSL
Miscellaneous
1 10 (18.87%) Open Source
2 5 (9.43%) Thin Client
2 5 (9.43%) HACMP
2 5 (9.43%) Cryptography
2 5 (9.43%) Fat Client
3 4 (7.55%) Economics
4 3 (5.66%) PMI
5 2 (3.77%) Computer Science
6 1 (1.89%) Celerra
6 1 (1.89%) Symmetrix DMX
6 1 (1.89%) Management Information System
6 1 (1.89%) CLARiiON
6 1 (1.89%) Clustering
Operating Systems
1 19 (35.85%) UNIX
2 15 (28.30%) Windows
3 14 (26.42%) AIX
3 14 (26.42%) Solaris
4 8 (15.09%) Windows Server 2003
5 7 (13.21%) HPUX
6 6 (11.32%) Linux
7 5 (9.43%) Windows Server 2008
7 5 (9.43%) Red Hat Enterprise Linux
8 1 (1.89%) Windows 7
Processes & Methodologies
1 24 (45.28%) ITIL
2 15 (28.30%) Service Delivery
3 12 (22.64%) Incident Management
4 11 (20.75%) Configuration Management
4 11 (20.75%) Project Management
4 11 (20.75%) PRINCE2
5 8 (15.09%) Network Management
5 8 (15.09%) Network Monitoring
6 7 (13.21%) Disaster Recovery
7 6 (11.32%) Problem Management
8 5 (9.43%) Performance Testing
8 5 (9.43%) Programme Management
8 5 (9.43%) Network Design
8 5 (9.43%) ITSM
8 5 (9.43%) Capacity Management
9 4 (7.55%) Change Data Capture
9 4 (7.55%) Six Sigma
9 4 (7.55%) Change Management
9 4 (7.55%) Load Balancing
10 3 (5.66%) Network Load Balancing
Programming Languages
1 7 (13.21%) SQL
2 4 (7.55%) Java
3 1 (1.89%) PL/SQL
3 1 (1.89%) VB
3 1 (1.89%) Shell Script
3 1 (1.89%) C#
Qualifications
1 26 (49.06%) Security Cleared
2 20 (37.74%) SC Cleared
3 7 (13.21%) DV Cleared
4 5 (9.43%) IBM AIX Certification
5 3 (5.66%) ISEB
5 3 (5.66%) PMI Certification
6 2 (3.77%) ITIL Foundation Certificate
7 1 (1.89%) APMP
7 1 (1.89%) ITIL Certification
7 1 (1.89%) PMP
7 1 (1.89%) ISEB Practitioner
7 1 (1.89%) Degree
7 1 (1.89%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 7 (13.21%) QA
2 4 (7.55%) JSP 440
3 2 (3.77%) SLA
3 2 (3.77%) BS7799
3 2 (3.77%) BS15000
3 2 (3.77%) ISO 14001
4 1 (1.89%) ISO/IEC 27001
System Software
1 11 (20.75%) VMware Infrastructure
2 7 (13.21%) Active Directory
3 6 (11.32%) VMware ESXi
4 5 (9.43%) GPFS
4 5 (9.43%) VMware ESX
4 5 (9.43%) Oracle RAC
5 4 (7.55%) Hyper-V
5 4 (7.55%) vSphere
5 4 (7.55%) KVM
5 4 (7.55%) RHEV
Systems Management
1 8 (15.09%) WhatsUp Gold
2 4 (7.55%) NetBackup
3 2 (3.77%) OpenView
3 2 (3.77%) Systems Management Server (SMS)
3 2 (3.77%) Netcool
3 2 (3.77%) OpenView Configuration Management
4 1 (1.89%) CA SiteMinder
4 1 (1.89%) WSUS
Vendors
1 13 (24.53%) Microsoft
2 11 (20.75%) VMware
3 10 (18.87%) Red Hat
3 10 (18.87%) Cisco
4 9 (16.98%) HP
4 9 (16.98%) Oracle
5 7 (13.21%) CheckPoint
5 7 (13.21%) Juniper
5 7 (13.21%) F5
6 6 (11.32%) IBM
6 6 (11.32%) McAfee
7 5 (9.43%) EMC
7 5 (9.43%) Citrix
8 4 (7.55%) Veritas
8 4 (7.55%) TippingPoint
8 4 (7.55%) 3PAR
9 3 (5.66%) Riverbed
9 3 (5.66%) Crossbeam
10 2 (3.77%) NetApp