The table below looks at the statistics for Service Management skills in IT contracts advertised for the Tyne and Wear region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 11 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
11 Dec 2016
Same period 2015 Same period 2014
Service Management
Rank 41 26 24
Rank change year-on-year
-15 -2
Contract jobs citing Service Management 60 46 41
As % of all contract IT jobs located in Tyne and Wear 5.51% 6.33% 6.86%
As % of the Processes & Methodologies category 6.51% 7.65% 8.37%
Number of daily rates quoted 42 23 22
Median daily rate £350 £350 £350
Median daily rate % change year-on-year
- +0.14%
90% offered a daily rate of more than £225 £139 £313
10% offered a daily rate of more than £711 £480 £451
UK excluding London median daily rate £400 £390 £350
% change year-on-year
+2.56% +11.42%
Number of hourly rates quoted 0 4 0
Median hourly rate - £27.00 -
UK excluding London median hourly rate £14.00 £15.50 £15.00
% change year-on-year
-9.67% +3.33%
Service Management
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Tyne and Wear region.

Processes & Methodologies Category
Tyne and Wear
Contract IT job ads with a match in the
Processes & Methodologies category
921 601 490
As % of all contract IT jobs located in Tyne and Wear 84.57% 82.67% 81.94%
Number of daily rates quoted 682 399 338
Median daily rate £400 £400 £420
Median daily rate % change year-on-year
- -4.76%
90% offered a daily rate of more than £300 £260 £275
10% offered a daily rate of more than £525 £600 £500
UK excluding London median daily rate £413 £400 £387
% change year-on-year
+3.12% +3.35%
Number of hourly rates quoted 24 25 12
Median hourly rate £24.00 £26.00 £21.82
Median hourly rate % change year-on-year
-7.69% +19.15%
90% offered a hourly rate of more than £13.56 £14.99 £16.00
10% offered a hourly rate of more than £33.25 £47.50 £30.00
UK excluding London median hourly rate £30.00 £33.00 £25.00
% change year-on-year
-9.09% +32.00%

Service Management
Jobs Demand Trend in Tyne and Wear

The demand trend of contract jobs across the Tyne and Wear region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Tyne and Wear

Service Management
Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Tyne and Wear region.

Service Management Daily Rate Trend in Tyne and Wear

Service Management
Daily Rate Histogram in Tyne and Wear

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Tyne and Wear region over the 3 months to 11 December 2016.

Service Management Daily Rate Histogram in Tyne and Wear

Service Management
Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Tyne and Wear region.

Service Management Hourly Rate Trend in Tyne and Wear

Service Management
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Tyne and Wear region over the 3 months to 11 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -17 56 £350 +7.69% 2
Sunderland 0 3 - - 1
Service Management
North East

Service Management
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 11 December 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Tyne and Wear region with a requirement for Service Management.

1 59 (67.05%) ITIL
2 37 (42.05%) Windows
3 36 (40.91%) Unix
3 36 (40.91%) ITSM
4 35 (39.77%) Linux
5 33 (37.50%) AIX
6 30 (34.09%) Windows XP
6 30 (34.09%) Microsoft
7 29 (32.95%) WebSphere
7 29 (32.95%) Open Source
7 29 (32.95%) SaaS
7 29 (32.95%) PaaS
7 29 (32.95%) IaaS
8 28 (31.82%) Windows 2000
8 28 (31.82%) Change Management
9 27 (30.68%) MS Excel
10 25 (28.41%) Security Cleared
10 25 (28.41%) MS PowerPoint
10 25 (28.41%) Analytical Skills
11 23 (26.14%) Release Management
12 21 (23.86%) Data Management
13 20 (22.73%) DevOps
13 20 (22.73%) SLA
14 17 (19.32%) PRINCE2
14 17 (19.32%) SC Cleared
14 17 (19.32%) Agile Software Development
14 17 (19.32%) Problem Management
15 15 (17.05%) Data Analysis
15 15 (17.05%) MS Office
15 15 (17.05%) HP

Service Management
Top Related IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (32.95%) WebSphere
2 5 (5.68%) SAS
3 2 (2.27%) Apache
3 2 (2.27%) IIS
3 2 (2.27%) Jetty
3 2 (2.27%) Mongrel
3 2 (2.27%) nginx
3 2 (2.27%) Oracle HTTP Server
3 2 (2.27%) SharePoint
3 2 (2.27%) Tomcat
4 1 (1.14%) OpenStack
Applications
1 27 (30.68%) MS Excel
2 25 (28.41%) MS PowerPoint
3 15 (17.05%) MS Office
4 3 (3.41%) MS Visio
5 2 (2.27%) MS Project
Cloud Services
1 29 (32.95%) IaaS
1 29 (32.95%) PaaS
1 29 (32.95%) SaaS
2 3 (3.41%) Amazon AWS
3 2 (2.27%) Amazon EC2
3 2 (2.27%) Google App Engine
3 2 (2.27%) Google Cloud Platform
Communications & Networking
1 9 (10.23%) WAN
2 8 (9.09%) LAN
3 7 (7.95%) VPN
4 4 (4.55%) Kerberos
4 4 (4.55%) LDAP
5 3 (3.41%) Firewall
5 3 (3.41%) Internet
5 3 (3.41%) IPsec
5 3 (3.41%) TCP/IP
6 2 (2.27%) BIG-IP
6 2 (2.27%) DHCP
6 2 (2.27%) DNS
6 2 (2.27%) FTP
6 2 (2.27%) HTTP
6 2 (2.27%) SSL
6 2 (2.27%) Wireless
7 1 (1.14%) BGP
7 1 (1.14%) MPLS
7 1 (1.14%) OSPF
Database & Business Intelligence
1 5 (5.68%) SQL Server
2 3 (3.41%) OLAP
2 3 (3.41%) Oracle Database
2 3 (3.41%) Oracle Database 11g
2 3 (3.41%) Oracle OLAP
2 3 (3.41%) SAS Enterprise Guide
2 3 (3.41%) SAS Enterprise Miner
3 2 (2.27%) Oracle Reports
4 1 (1.14%) MongoDB
4 1 (1.14%) MySQL
4 1 (1.14%) NoSQL
4 1 (1.14%) Redis
Development Applications
1 3 (3.41%) Jenkins
2 2 (2.27%) Travis CI
3 1 (1.14%) Git (software)
General
1 5 (5.68%) Finance
2 2 (2.27%) Legal
2 2 (2.27%) Telecoms
3 1 (1.14%) Banking
Job Titles
1 26 (29.55%) Analyst
2 20 (22.73%) Support Analyst
3 14 (15.91%) Operations Analyst
4 13 (14.77%) Operational Support Analyst
4 13 (14.77%) Operations Engineer
4 13 (14.77%) Operations Support Analyst
5 10 (11.36%) Architect
6 9 (10.23%) Enterprise Architect
6 9 (10.23%) Senior Operations Engineer
7 6 (6.82%) Service Manager
8 5 (5.68%) Applications Manager
8 5 (5.68%) Applications Project Manager
8 5 (5.68%) PMO Analyst
8 5 (5.68%) Project Manager
8 5 (5.68%) Unix Engineer
9 4 (4.55%) Linux Support
9 4 (4.55%) Project Analyst
9 4 (4.55%) Project Support Analyst
9 4 (4.55%) Report Analyst
9 4 (4.55%) Unix Support
Libraries, Frameworks & Software Standards
1 5 (5.68%) Middleware
2 2 (2.27%) .NET
2 2 (2.27%) J2EE
2 2 (2.27%) Regular Expression
2 2 (2.27%) Servlets
3 1 (1.14%) AngularJS
3 1 (1.14%) CSS
3 1 (1.14%) HTML
3 1 (1.14%) HTML5
3 1 (1.14%) jQuery
3 1 (1.14%) Node.js
3 1 (1.14%) Web Services
Miscellaneous
1 25 (28.41%) Analytical Skills
2 12 (13.64%) Tandem
3 5 (5.68%) Management Information System
4 4 (4.55%) CLARiiON
5 3 (3.41%) Economics
5 3 (3.41%) User Experience
6 2 (2.27%) Computer Science
7 1 (1.14%) CMDB
7 1 (1.14%) Data Centre
7 1 (1.14%) Enterprise Software
Operating Systems
1 37 (42.05%) Windows
2 36 (40.91%) Unix
3 35 (39.77%) Linux
4 33 (37.50%) AIX
5 30 (34.09%) Windows XP
6 28 (31.82%) Windows 2000
7 10 (11.36%) Solaris
8 6 (6.82%) HPUX
9 5 (5.68%) Red Hat Enterprise Linux
10 2 (2.27%) Windows 7
11 1 (1.14%) Windows Server
11 1 (1.14%) Windows Server 2003
11 1 (1.14%) Windows Server 2008
Processes & Methodologies
1 59 (67.05%) ITIL
2 36 (40.91%) ITSM
3 29 (32.95%) Open Source
4 28 (31.82%) Change Management
5 23 (26.14%) Release Management
6 21 (23.86%) Data Management
7 20 (22.73%) DevOps
8 17 (19.32%) Agile Software Development
8 17 (19.32%) PRINCE2
8 17 (19.32%) Problem Management
9 15 (17.05%) Data Analysis
9 15 (17.05%) Migration
10 11 (12.50%) Continuous Improvement
10 11 (12.50%) Operational Acceptance Testing
11 9 (10.23%) BCP
12 8 (9.09%) Enterprise Architecture
12 8 (9.09%) ITIL V3
12 8 (9.09%) Programme Management
13 7 (7.95%) Performance Tuning
13 7 (7.95%) Service Delivery
Programming Languages
1 5 (5.68%) Java
2 3 (3.41%) C
2 3 (3.41%) JavaScript
3 2 (2.27%) Perl
3 2 (2.27%) Shell Script
3 2 (2.27%) SQL
3 2 (2.27%) VBScript
4 1 (1.14%) Bourne shell
4 1 (1.14%) C++
4 1 (1.14%) Groovy
4 1 (1.14%) Korn
4 1 (1.14%) PHP
4 1 (1.14%) PowerShell
Qualifications
1 25 (28.41%) Security Cleared
2 17 (19.32%) SC Cleared
3 6 (6.82%) BPSS Clearance
3 6 (6.82%) Degree
4 5 (5.68%) ITIL Certification
5 2 (2.27%) CCDP
5 2 (2.27%) CCIE
5 2 (2.27%) CCIP
5 2 (2.27%) CCNP
5 2 (2.27%) CCSA
5 2 (2.27%) CCSE
5 2 (2.27%) Cisco Certification
5 2 (2.27%) HP ASE
5 2 (2.27%) HP MASE
5 2 (2.27%) ISEB
5 2 (2.27%) JNCIA
5 2 (2.27%) JNCIE
5 2 (2.27%) PMI Certification
5 2 (2.27%) PMP
6 1 (1.14%) ISTQB
Quality Assurance & Compliance
1 20 (22.73%) SLA
2 6 (6.82%) Disclosure Scotland
3 2 (2.27%) COBIT
3 2 (2.27%) QA
4 1 (1.14%) ISO 9001
4 1 (1.14%) PMBOK
System Software
1 2 (2.27%) VMware Infrastructure
1 2 (2.27%) Xen
Systems Management
1 4 (4.55%) Oracle ZFS
2 3 (3.41%) Oracle RMAN
3 2 (2.27%) FortiGate
3 2 (2.27%) HP SiteScope
3 2 (2.27%) Puppet
4 1 (1.14%) Netcool
4 1 (1.14%) SCOM
4 1 (1.14%) Tivoli
4 1 (1.14%) Unicenter
4 1 (1.14%) Zenoss
Vendors
1 30 (34.09%) Microsoft
2 15 (17.05%) HP
3 12 (13.64%) Oracle
4 8 (9.09%) Cadence
5 5 (5.68%) Red Hat
6 4 (4.55%) Cisco
6 4 (4.55%) EMC
6 4 (4.55%) ServiceNow
6 4 (4.55%) Sun
7 3 (3.41%) CheckPoint
7 3 (3.41%) F5
7 3 (3.41%) Juniper
7 3 (3.41%) VMware
8 2 (2.27%) Aruba
8 2 (2.27%) CA
8 2 (2.27%) Fortinet
8 2 (2.27%) Google
8 2 (2.27%) Riverbed
9 1 (1.14%) Capita
9 1 (1.14%) Compuware