The table below looks at the statistics for Service Management skills in IT contracts advertised for the Tyne and Wear region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 32 19 23
Rank change year-on-year
-13 +4
Contract jobs citing Service Management 19 46 11
As % of all contract IT jobs located in Tyne and Wear 4.17% 10.02% 5.67%
As % of the Processes & Methodologies category 5.57% 12.64% 8.40%
Number of daily rates quoted 14 29 0
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£317 £260 -
Average daily rate % change year-on-year
+22.01% -
UK excluding London average daily rate £361 £368 £375
% change year-on-year
-1.76% -2.00%
Number of hourly rates quoted 0 0 3
Average hourly rate - - £18.90
UK excluding London average hourly rate £13.35 £16.08 £16.00
% change year-on-year
-16.95% +0.46%
Service Management
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Tyne and Wear region.

Processes & Methodologies Category
Tyne and Wear
Contract IT job ads with a match in the
Processes & Methodologies category
341 364 131
As % of all contract IT jobs located in Tyne and Wear 74.78% 79.30% 67.53%
Number of daily rates quoted 198 235 51
Average daily rate £370 £281 £325
Average daily rate % change year-on-year
+31.67% -13.53%
90% offered a daily rate of more than £261 £200 £250
10% offered a daily rate of more than £518 £465 £450
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 18 8 11
Average hourly rate £11.86 £22.50 £18.90
Average hourly rate % change year-on-year
-47.31% +19.04%
UK excluding London average hourly rate £31.44 £27.50 £32.00
% change year-on-year
+14.32% -14.06%

Service Management
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Tyne and Wear region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Tyne and Wear

Service Management
Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Tyne and Wear region.

Service Management Daily Rate Trend in Tyne and Wear

Service Management
Daily Rate Histogram in Tyne and Wear

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Tyne and Wear region over the 3 months to 30 March 2015.

Service Management Daily Rate Histogram in Tyne and Wear

Service Management
Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Tyne and Wear region.

Service Management Hourly Rate Trend in Tyne and Wear

Service Management
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Tyne and Wear region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -12 19 £317 +22.01% 8
Service Management
North East

Service Management
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 30 March 2015, IT contractor jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 30 (61.22%) Security Cleared
2 29 (59.18%) ITIL
3 28 (57.14%) SC Cleared
4 20 (40.82%) MS Office
5 18 (36.73%) Microsoft
5 18 (36.73%) Project Management
6 15 (30.61%) Problem Management
7 14 (28.57%) HP
8 13 (26.53%) Service Delivery
9 12 (24.49%) Finance
9 12 (24.49%) Root Cause Analysis
9 12 (24.49%) Analytical Skills
10 11 (22.45%) SQL
11 10 (20.41%) Oracle
11 10 (20.41%) MS Excel
11 10 (20.41%) Red Hat
11 10 (20.41%) Change Management
11 10 (20.41%) Economics
12 9 (18.37%) Incident Management
12 9 (18.37%) Programme Management
12 9 (18.37%) SLA
12 9 (18.37%) Middleware
12 9 (18.37%) Oracle Reports
12 9 (18.37%) Windows
13 8 (16.33%) Linux
13 8 (16.33%) LDAP
13 8 (16.33%) JMS
13 8 (16.33%) LAN
13 8 (16.33%) WAN
13 8 (16.33%) Ant

Service Management
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 30 March 2015, IT contractor jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (16.33%) WebLogic
2 7 (14.29%) AquaLogic
3 1 (2.04%) Oracle Workflow
Applications
1 20 (40.82%) MS Office
2 10 (20.41%) MS Excel
3 4 (8.16%) MS Project
4 2 (4.08%) MS PowerPoint
Business Applications
1 1 (2.04%) Oracle EBS
1 1 (2.04%) Oracle EBS R12
Communications & Networking
1 8 (16.33%) LDAP
1 8 (16.33%) LAN
1 8 (16.33%) WAN
1 8 (16.33%) Firewall
2 5 (10.20%) Cisco IOS
3 4 (8.16%) SAN
4 3 (6.12%) DNS
4 3 (6.12%) SSL
4 3 (6.12%) Network Security
4 3 (6.12%) Cisco ASA
4 3 (6.12%) F5 BIG-IP LTM
4 3 (6.12%) F5 BIG-IP GTM
5 2 (4.08%) Junos
5 2 (4.08%) VPN
6 1 (2.04%) SMS
6 1 (2.04%) DSL
Database & Business Intelligence
1 9 (18.37%) Oracle Reports
2 7 (14.29%) Oracle Database
3 1 (2.04%) Oracle Discoverer
Development Applications
1 8 (16.33%) Ant
General
1 12 (24.49%) Finance
2 4 (8.16%) Billing
3 2 (4.08%) Electronics
3 2 (4.08%) Military
4 1 (2.04%) Legal
Job Titles
1 17 (34.69%) Project Manager
2 6 (12.24%) Network Engineer
3 5 (10.20%) Developer
3 5 (10.20%) Informatica Developer
4 4 (8.16%) Service Manager
5 3 (6.12%) Senior Project Manager
5 3 (6.12%) Analyst
5 3 (6.12%) Senior Manager
6 2 (4.08%) Problem Manager
6 2 (4.08%) UNIX Engineer
6 2 (4.08%) Incident Manager
6 2 (4.08%) Release Manager
6 2 (4.08%) Report Manager
7 1 (2.04%) Development Project Manager
7 1 (2.04%) Data Analyst
7 1 (2.04%) Applications Development Manager
7 1 (2.04%) Applications Manager
7 1 (2.04%) Applications Project Manager
7 1 (2.04%) Capacity Analyst
7 1 (2.04%) Documentation Specialist
Libraries, Frameworks & Software Standards
1 9 (18.37%) Middleware
2 8 (16.33%) JNDI
2 8 (16.33%) JMS
2 8 (16.33%) J2EE
2 8 (16.33%) JDBC
3 7 (14.29%) SOAP
3 7 (14.29%) Web Services
4 2 (4.08%) CSS
5 1 (2.04%) HTML
Miscellaneous
1 12 (24.49%) Analytical Skills
2 10 (20.41%) Economics
3 8 (16.33%) Clustering
4 3 (6.12%) Cryptography
4 3 (6.12%) Replication
5 2 (4.08%) Open Source
5 2 (4.08%) HACMP
5 2 (4.08%) Management Information System
6 1 (2.04%) Computer Science
6 1 (2.04%) CMDB
Operating Systems
1 9 (18.37%) Windows
2 8 (16.33%) Linux
2 8 (16.33%) Red Hat Enterprise Linux
3 3 (6.12%) UNIX
3 3 (6.12%) Windows Server 2008
3 3 (6.12%) Windows Server 2003
4 2 (4.08%) AIX
4 2 (4.08%) Solaris
5 1 (2.04%) VME
Processes & Methodologies
1 29 (59.18%) ITIL
2 18 (36.73%) Project Management
3 15 (30.61%) Problem Management
4 13 (26.53%) Service Delivery
5 12 (24.49%) Root Cause Analysis
6 10 (20.41%) Change Management
7 9 (18.37%) Programme Management
7 9 (18.37%) Incident Management
8 8 (16.33%) High Availability
9 7 (14.29%) SOA
10 6 (12.24%) Business Continuity
10 6 (12.24%) PRINCE2
10 6 (12.24%) OOA/OOD
10 6 (12.24%) Requirements Analysis
10 6 (12.24%) Network Monitoring
11 5 (10.20%) Knowledge Management
11 5 (10.20%) Continuous Improvement
11 5 (10.20%) Network Management
12 4 (8.16%) Configuration Management
13 3 (6.12%) Workflow
Programming Languages
1 11 (22.45%) SQL
2 8 (16.33%) PL/SQL
2 8 (16.33%) WebLogic Scripting Tool
3 7 (14.29%) Shell Script
3 7 (14.29%) Java
4 1 (2.04%) COBOL
Qualifications
1 30 (61.22%) Security Cleared
2 28 (57.14%) SC Cleared
3 2 (4.08%) ITIL Foundation Certificate
3 2 (4.08%) PRINCE2 Certification
3 2 (4.08%) ITIL Certification
3 2 (4.08%) IBM AIX Certification
4 1 (2.04%) Degree
Quality Assurance & Compliance
1 9 (18.37%) SLA
2 7 (14.29%) ISO 9001
3 4 (8.16%) QA
4 3 (6.12%) JSP 440
System Software
1 6 (12.24%) Active Directory
2 5 (10.20%) VMware Infrastructure
3 4 (8.16%) vSphere
3 4 (8.16%) VMware ESXi
4 3 (6.12%) Hyper-V
5 2 (4.08%) GPFS
Systems Management
1 5 (10.20%) OpenView Configuration Management
1 5 (10.20%) WhatsUp Gold
2 3 (6.12%) OpenView
3 1 (2.04%) Systems Management Server (SMS)
Vendors
1 18 (36.73%) Microsoft
2 14 (28.57%) HP
3 10 (20.41%) Oracle
3 10 (20.41%) Red Hat
4 8 (16.33%) Informatica
5 6 (12.24%) VMware
5 6 (12.24%) Cisco
6 5 (10.20%) CheckPoint
6 5 (10.20%) McAfee
6 5 (10.20%) Juniper
7 4 (8.16%) 3PAR
7 4 (8.16%) F5
7 4 (8.16%) EMC
8 3 (6.12%) TippingPoint
9 2 (4.08%) IBM
10 1 (2.04%) Micro Focus
10 1 (2.04%) Riverbed
10 1 (2.04%) Crossbeam