The table below looks at the statistics for Service Management skills in IT contracts advertised for the Tyne and Wear region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 28 19 15
Rank change year-on-year
-9 -4
Contract jobs citing Service Management 41 9 25
As % of all contract IT jobs located in Tyne and Wear 6.66% 4.57% 7.42%
As % of the Processes & Methodologies category 8.13% 6.04% 11.42%
Number of daily rates quoted 27 2 5
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£347 £478 £250
Average daily rate % change year-on-year
-27.22% +91.00%
90% offered a daily rate of more than £229 £468 £146
10% offered a daily rate of more than £451 £488 £370
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £15.00 £14.25 £15.00
% change year-on-year
+5.26% -5.00%
Service Management
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Tyne and Wear region.

Processes & Methodologies Category
Tyne and Wear
Contract IT job ads with a match in the
Processes & Methodologies category
504 149 219
As % of all contract IT jobs located in Tyne and Wear 81.82% 75.63% 64.99%
Number of daily rates quoted 342 74 102
Average daily rate £375 £350 £275
Average daily rate % change year-on-year
+7.14% +27.27%
90% offered a daily rate of more than £275 £200 £208
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £380 £363 £368
% change year-on-year
+4.68% -1.36%
Number of hourly rates quoted 21 8 14
Average hourly rate £21.80 £15.33 £14.50
Average hourly rate % change year-on-year
+42.20% +5.72%
90% offered a hourly rate of more than £13.00 £12.50 £12.10
10% offered a hourly rate of more than £30.00 £18.90 £20.40
UK excluding London average hourly rate £25.00 £27.50 £27.50
% change year-on-year
-9.09% -

Service Management
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Tyne and Wear region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Tyne and Wear

Service Management
Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Tyne and Wear region.

Service Management Daily Rate Trend in Tyne and Wear

Service Management
Daily Rate Histogram in Tyne and Wear

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Tyne and Wear region over the 3 months to 31 October 2014.

Service Management Daily Rate Histogram in Tyne and Wear

Service Management
Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Tyne and Wear region.

Service Management Hourly Rate Trend in Tyne and Wear

Service Management
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Tyne and Wear region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -11 38 £346 -27.48% 2
Service Management
North East

Service Management
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 31 October 2014, IT contractor jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 39 (59.09%) ITIL
2 35 (53.03%) Security Cleared
3 26 (39.39%) Windows
4 22 (33.33%) Windows Server 2003
4 22 (33.33%) SC Cleared
5 21 (31.82%) LAN
5 21 (31.82%) WAN
5 21 (31.82%) Microsoft
5 21 (31.82%) Service Delivery
6 20 (30.30%) Windows Server 2008
7 19 (28.79%) Firewall
7 19 (28.79%) MS Excel
7 19 (28.79%) SQL
7 19 (28.79%) MS Office
8 18 (27.27%) Incident Management
9 16 (24.24%) SAN
9 16 (24.24%) HP
10 15 (22.73%) Cisco
10 15 (22.73%) WhatsUp Gold
10 15 (22.73%) Network Management
10 15 (22.73%) Network Monitoring
11 14 (21.21%) DNS
11 14 (21.21%) CheckPoint
11 14 (21.21%) Juniper
11 14 (21.21%) Clustering
12 13 (19.70%) Project Management
12 13 (19.70%) McAfee
12 13 (19.70%) Active Directory
12 13 (19.70%) Oracle
12 13 (19.70%) Cisco IOS

Service Management
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 31 October 2014, IT contractor jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (12.12%) WebLogic
2 4 (6.06%) AquaLogic
3 3 (4.55%) SharePoint
3 3 (4.55%) MS Exchange
3 3 (4.55%) Oracle Application Server
4 1 (1.52%) IIS
4 1 (1.52%) Apache
4 1 (1.52%) Tomcat
Applications
1 19 (28.79%) MS Office
1 19 (28.79%) MS Excel
2 3 (4.55%) MS Project
Communications & Networking
1 21 (31.82%) LAN
1 21 (31.82%) WAN
2 19 (28.79%) Firewall
3 16 (24.24%) SAN
4 14 (21.21%) DNS
5 13 (19.70%) Cisco IOS
6 10 (15.15%) Network Security
6 10 (15.15%) F5 BIG-IP LTM
6 10 (15.15%) F5 BIG-IP GTM
6 10 (15.15%) SSL
7 9 (13.64%) Junos
8 7 (10.61%) Cisco ASA
9 5 (7.58%) LDAP
9 5 (7.58%) VPN
10 4 (6.06%) DHCP
11 3 (4.55%) SMS
12 1 (1.52%) MPLS
12 1 (1.52%) DSL
Database & Business Intelligence
1 8 (12.12%) Oracle Database
2 6 (9.09%) SQL Server
3 4 (6.06%) Oracle Database 11g
3 4 (6.06%) SQL Server 2008
4 3 (4.55%) Oracle Reports
Development Applications
1 5 (7.58%) Ant
General
1 9 (13.64%) Finance
2 3 (4.55%) Billing
3 2 (3.03%) Military
3 2 (3.03%) Front Office
4 1 (1.52%) Back Office
Job Titles
1 14 (21.21%) Network Engineer
2 11 (16.67%) Project Manager
3 8 (12.12%) Service Manager
4 5 (7.58%) Analyst
4 5 (7.58%) Consultant
4 5 (7.58%) UNIX Engineer
5 4 (6.06%) Senior Manager
5 4 (6.06%) Support Engineer
6 3 (4.55%) Service Analyst
6 3 (4.55%) Senior Project Manager
6 3 (4.55%) Informatica Specialist
7 2 (3.03%) 2nd Line Support
7 2 (3.03%) Services Delivery Manager
7 2 (3.03%) Applications Specialist
7 2 (3.03%) Network Consultant
7 2 (3.03%) Delivery Manager
8 1 (1.52%) Data Analyst
8 1 (1.52%) Desktop Support
8 1 (1.52%) Developer
8 1 (1.52%) Architect
Libraries, Frameworks & Software Standards
1 9 (13.64%) Web Services
1 9 (13.64%) Middleware
2 5 (7.58%) JNDI
2 5 (7.58%) J2EE
2 5 (7.58%) JDBC
2 5 (7.58%) SOAP
2 5 (7.58%) JMS
3 3 (4.55%) .NET
3 3 (4.55%) XML
4 2 (3.03%) .NET Framework
4 2 (3.03%) WCF
5 1 (1.52%) WF
5 1 (1.52%) JGroups
5 1 (1.52%) AppFabric
5 1 (1.52%) ADO.NET Entity Framework
5 1 (1.52%) REST
5 1 (1.52%) JSON
5 1 (1.52%) XSL
Miscellaneous
1 14 (21.21%) Clustering
2 10 (15.15%) Cryptography
3 8 (12.12%) Analytical Skills
4 5 (7.58%) Open Source
5 4 (6.06%) Economics
5 4 (6.06%) Thin Client
5 4 (6.06%) Fat Client
6 3 (4.55%) Performance Metrics
7 2 (3.03%) Computer Science
8 1 (1.52%) PMI
8 1 (1.52%) HACMP
8 1 (1.52%) Management Information System
Operating Systems
1 26 (39.39%) Windows
2 22 (33.33%) Windows Server 2003
3 20 (30.30%) Windows Server 2008
4 10 (15.15%) UNIX
5 9 (13.64%) Linux
6 8 (12.12%) Red Hat Enterprise Linux
7 7 (10.61%) Solaris
7 7 (10.61%) AIX
8 6 (9.09%) HPUX
9 1 (1.52%) Windows 7
Processes & Methodologies
1 39 (59.09%) ITIL
2 21 (31.82%) Service Delivery
3 18 (27.27%) Incident Management
4 15 (22.73%) Network Management
4 15 (22.73%) Network Monitoring
5 13 (19.70%) Project Management
6 10 (15.15%) Network Design
7 9 (13.64%) Load Balancing
7 9 (13.64%) Problem Management
7 9 (13.64%) PRINCE2
8 6 (9.09%) Configuration Management
8 6 (9.09%) Time Management
9 5 (7.58%) Programme Management
9 5 (7.58%) ITSM
10 4 (6.06%) Change Management
10 4 (6.06%) SOA
10 4 (6.06%) Performance Testing
10 4 (6.06%) Capacity Management
10 4 (6.06%) High Availability
11 3 (4.55%) Change Data Capture
Programming Languages
1 19 (28.79%) SQL
2 8 (12.12%) Java
3 5 (7.58%) PL/SQL
3 5 (7.58%) Shell Script
3 5 (7.58%) WebLogic Scripting Tool
4 1 (1.52%) C#
4 1 (1.52%) VB
Qualifications
1 35 (53.03%) Security Cleared
2 22 (33.33%) SC Cleared
3 12 (18.18%) DV Cleared
4 3 (4.55%) ISEB
5 2 (3.03%) ITIL Foundation Certificate
6 1 (1.52%) APMP
6 1 (1.52%) PRINCE2 Certification
6 1 (1.52%) PMP
6 1 (1.52%) PMI Certification
6 1 (1.52%) IBM AIX Certification
6 1 (1.52%) ISEB Practitioner
6 1 (1.52%) Degree
6 1 (1.52%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 12 (18.18%) QA
2 10 (15.15%) JSP 440
3 7 (10.61%) SLA
4 2 (3.03%) BS7799
4 2 (3.03%) BS15000
4 2 (3.03%) ISO 14001
5 1 (1.52%) ISO/IEC 27001
System Software
1 13 (19.70%) Active Directory
2 12 (18.18%) VMware ESXi
3 10 (15.15%) Hyper-V
3 10 (15.15%) vSphere
4 7 (10.61%) VMware Infrastructure
5 4 (6.06%) VMware ESX
5 4 (6.06%) Oracle RAC
6 3 (4.55%) KVM
6 3 (4.55%) RHEV
7 1 (1.52%) GPFS
Systems Management
1 15 (22.73%) WhatsUp Gold
2 9 (13.64%) MIIS
3 4 (6.06%) OpenView
3 4 (6.06%) Systems Management Server (SMS)
4 2 (3.03%) Netcool
4 2 (3.03%) OpenView Configuration Management
4 2 (3.03%) NetBackup
5 1 (1.52%) WSUS
5 1 (1.52%) CA SiteMinder
Vendors
1 21 (31.82%) Microsoft
2 16 (24.24%) HP
3 15 (22.73%) Cisco
4 14 (21.21%) CheckPoint
4 14 (21.21%) Juniper
5 13 (19.70%) McAfee
5 13 (19.70%) Oracle
6 12 (18.18%) F5
7 10 (15.15%) 3PAR
7 10 (15.15%) TippingPoint
7 10 (15.15%) EMC
8 9 (13.64%) Red Hat
9 7 (10.61%) VMware
10 5 (7.58%) Informatica
11 4 (6.06%) Citrix
11 4 (6.06%) Crossbeam
11 4 (6.06%) Riverbed
12 2 (3.03%) NetApp
12 2 (3.03%) Veritas
13 1 (1.52%) IBM