Service Management Contracts in Tyne and Wear
 
Demand Trend Daily Rate Trend Hourly Rate Trend Job Locations Related Skills

The first table below looks at the demand for Service Management skills in IT contracts advertised for the Tyne and Wear region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Tyne and Wear region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
23 May 2013		 Same period 2012 Same period 2011
Service Management
Rank 13 38 26
Rank change year-on-year
+25 -12
Contract jobs citing Service Management 17 3 10
As % of all contract IT jobs located in Tyne and Wear 8.995% 0.896% 3.704%
As % of the Processes & Methodologies category 13.08% 1.282% 6.410%
Number of daily rates quoted 1 0 4
Average daily rate £320 - £188
UK excluding London average daily rate £370 £325 £350
% change year-on-year
+13.84% -7.14%
Number of hourly rates quoted 2 0 0
Average hourly rate £19.00 - -
UK excluding London average hourly rate £16.65 £17.00 £16.25
% change year-on-year
-2.05% +4.61%
All Processes & Methodologies
Tyne and Wear
Contract IT job ads with a match in the
Processes & Methodologies category		 130 234 156
As % of all contract IT jobs located in Tyne and Wear 68.78% 69.85% 57.78%
Number of daily rates quoted 51 130 72
Average daily rate £350 £350 £305
Average daily rate % change year-on-year
- +14.75%
90% offered a daily rate of more than £263 £250 £200
10% offered a daily rate of more than £513 £550 £400
UK excluding London average daily rate £365 £365 £375
% change year-on-year
- -2.66%
Number of hourly rates quoted 5 9 6
Average hourly rate £19.00 £12.00 £17.50
Average hourly rate % change year-on-year
+58.33% -31.42%
UK excluding London average hourly rate £30.45 £25.00 £29.00
% change year-on-year
+21.78% -13.79%
Service Management
North East

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Tyne and Wear region as a proportion of the total demand within the Processes & Methodologies category.

Tyne and Wear Service Management Jobs Demand Trend

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Tyne and Wear region.

Tyne and Wear Service Management Daily Rate Trend

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Tyne and Wear region.

Tyne and Wear Service Management Hourly Rate Trend

Service Management
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Tyne and Wear region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
Newcastle upon Tyne +20 16 - -
Service Management
North East

Service Management
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT contractor jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 26 (92.86%) ITIL
2 10 (35.71%) Service Delivery
3 9 (32.14%) SLA
4 8 (28.57%) Windows
5 7 (25.00%) PRINCE2
5 7 (25.00%) Cisco
5 7 (25.00%) Project Management
5 7 (25.00%) ITSM
5 7 (25.00%) Stakeholder Management
6 6 (21.43%) Asset Management
6 6 (21.43%) Problem Management
7 5 (17.86%) Management Information System
7 5 (17.86%) Disaster Recovery
7 5 (17.86%) Configuration Management
7 5 (17.86%) Data Protection
7 5 (17.86%) Capacity Management
7 5 (17.86%) Information Governance
8 4 (14.29%) Project Planning
9 3 (10.71%) Incident Management
9 3 (10.71%) Business Analysis
9 3 (10.71%) Active Directory
9 3 (10.71%) Microsoft
9 3 (10.71%) Microsoft Certification
9 3 (10.71%) Performance Testing
9 3 (10.71%) ITIL V3
10 2 (7.143%) Windows 7
10 2 (7.143%) APMP
10 2 (7.143%) User Acceptance Testing
10 2 (7.143%) SC Cleared
10 2 (7.143%) BC Cleared

Service Management
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT contractor jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.571%) MS Exchange
1 1 (3.571%) Blackberry Enterprise Server
Applications
1 2 (7.143%) MS Office
Business Applications
1 1 (3.571%) assyst
Communications & Networking
1 1 (3.571%) LAN
Database & Business Intelligence
1 2 (7.143%) Data Warehouse
2 1 (3.571%) BusinessObjects
2 1 (3.571%) BusinessObjects XI
General
1 1 (3.571%) Banking
1 1 (3.571%) Finance
1 1 (3.571%) Manufacturing
Job Titles
1 14 (50.00%) Analyst
2 6 (21.43%) Service Analyst
3 5 (17.86%) Delivery Manager
3 5 (17.86%) Services Delivery Manager
3 5 (17.86%) Service Manager
4 4 (14.29%) Support Analyst
4 4 (14.29%) 2nd Line Support
5 3 (10.71%) Process Analyst
5 3 (10.71%) Technical Support
5 3 (10.71%) Technical Support Analyst
5 3 (10.71%) Technical Analyst
5 3 (10.71%) Service Desk Analyst
5 3 (10.71%) Project Manager
6 2 (7.143%) Lead Analyst Developer
6 2 (7.143%) Developer
6 2 (7.143%) Analyst Developer
6 2 (7.143%) Delivery Project Manager
6 2 (7.143%) Lead Developer
7 1 (3.571%) Infrastructure Analyst
7 1 (3.571%) Business Consultant
Miscellaneous
1 5 (17.86%) Management Information System
2 1 (3.571%) Blackberry
Operating Systems
1 8 (28.57%) Windows
2 2 (7.143%) Windows 7
3 1 (3.571%) UNIX
3 1 (3.571%) Linux
Processes & Methodologies
1 26 (92.86%) ITIL
2 10 (35.71%) Service Delivery
3 7 (25.00%) PRINCE2
3 7 (25.00%) Project Management
3 7 (25.00%) ITSM
3 7 (25.00%) Stakeholder Management
4 6 (21.43%) Asset Management
4 6 (21.43%) Problem Management
5 5 (17.86%) Disaster Recovery
5 5 (17.86%) Configuration Management
5 5 (17.86%) Data Protection
5 5 (17.86%) Capacity Management
5 5 (17.86%) Information Governance
6 4 (14.29%) Project Planning
7 3 (10.71%) Incident Management
7 3 (10.71%) Business Analysis
7 3 (10.71%) Performance Testing
7 3 (10.71%) ITIL V3
8 2 (7.143%) User Acceptance Testing
8 2 (7.143%) Migration
Programming Languages
1 2 (7.143%) JavaScript
2 1 (3.571%) PL/SQL
2 1 (3.571%) SQL
Qualifications
1 3 (10.71%) Microsoft Certification
2 2 (7.143%) APMP
2 2 (7.143%) SC Cleared
2 2 (7.143%) BC Cleared
2 2 (7.143%) Security Cleared
2 2 (7.143%) A+ Certification
2 2 (7.143%) MCP
3 1 (3.571%) Cisco Certification
3 1 (3.571%) CCNA
Quality Assurance & Compliance
1 9 (32.14%) SLA
System Software
1 3 (10.71%) Active Directory
Systems Management
1 1 (3.571%) Tivoli
1 1 (3.571%) Tivoli Monitoring
1 1 (3.571%) Cisco UCCX
Vendors
1 7 (25.00%) Cisco
2 3 (10.71%) Microsoft
3 1 (3.571%) Business Objects
3 1 (3.571%) SAP
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Last Updated Thursday 23 May 2013
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