The table below looks at the statistics for Service Management skills in IT contracts advertised for the Tyne and Wear region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 79 47 23
Rank change year-on-year
-32 -24
Contract jobs citing Service Management 27 33 42
As % of all contract IT jobs located in Tyne and Wear 2.25% 3.90% 8.00%
As % of the Processes & Methodologies category 2.62% 4.62% 9.74%
Number of daily rates quoted 22 16 33
Median daily rate £310 £383 £347
Median daily rate % change year-on-year
-18.95% +10.07%
90% offered a daily rate of more than £216 £286 £212
10% offered a daily rate of more than £375 £516 £450
UK excluding London median daily rate £400 £388 £368
% change year-on-year
+3.22% +5.44%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £14.50 £18.52 £15.00
% change year-on-year
-21.70% +23.46%
Service Management
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Tyne and Wear region.

Processes & Methodologies Category
Tyne and Wear
Contract IT job ads with a match in the
Processes & Methodologies category
1032 714 431
As % of all contract IT jobs located in Tyne and Wear 85.86% 84.40% 82.10%
Number of daily rates quoted 755 503 285
Median daily rate £400 £425 £360
Median daily rate % change year-on-year
-5.88% +18.05%
90% offered a daily rate of more than £260 £300 £265
10% offered a daily rate of more than £515 £575 £500
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 29 20 24
Median hourly rate £32.50 £19.75 £21.80
Median hourly rate % change year-on-year
+64.55% -9.40%
90% offered a hourly rate of more than £15.00 £11.65 £13.00
10% offered a hourly rate of more than £37.00 £43.00 £30.00
UK excluding London median hourly rate £32.50 £33.64 £26.25
% change year-on-year
-3.38% +28.15%

Service Management
Jobs Demand Trend in Tyne and Wear

The demand trend of contract jobs across the Tyne and Wear region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Tyne and Wear

Service Management
Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Tyne and Wear region.

Service Management Daily Rate Trend in Tyne and Wear

Service Management
Daily Rate Histogram in Tyne and Wear

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Tyne and Wear region over the 3 months to 27 September 2016.

Service Management Daily Rate Histogram in Tyne and Wear

Service Management
Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Tyne and Wear region.

Service Management Hourly Rate Trend in Tyne and Wear

Service Management
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Tyne and Wear region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -33 26 £310 -18.42% 2
Sunderland -1 1 - -
Service Management
North East

Service Management
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 27 September 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Tyne and Wear region with a requirement for Service Management.

1 38 (54.29%) Security Cleared
2 37 (52.86%) ITIL
3 31 (44.29%) SC Cleared
4 21 (30.00%) HP
5 19 (27.14%) Solaris
5 19 (27.14%) Change Management
6 17 (24.29%) Unix
6 17 (24.29%) Windows
7 15 (21.43%) MS Office
7 15 (21.43%) Microsoft
8 14 (20.00%) WAN
8 14 (20.00%) VPN
8 14 (20.00%) Red Hat
8 14 (20.00%) Problem Management
9 13 (18.57%) Project Management
9 13 (18.57%) LAN
9 13 (18.57%) AIX
10 12 (17.14%) Middleware
10 12 (17.14%) Open Source
11 11 (15.71%) Release Management
11 11 (15.71%) Migration
12 10 (14.29%) Programme Management
12 10 (14.29%) Service Delivery
12 10 (14.29%) Linux
12 10 (14.29%) IBM
12 10 (14.29%) Analytical Skills
13 9 (12.86%) PRINCE2
13 9 (12.86%) HPUX
13 9 (12.86%) Oracle
13 9 (12.86%) Disaster Recovery

Service Management
Top Related IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.71%) SharePoint
2 3 (4.29%) OpenStack
3 1 (1.43%) IIS
Applications
1 15 (21.43%) MS Office
2 6 (8.57%) MS Excel
3 4 (5.71%) MS Visio
4 3 (4.29%) MS PowerPoint
5 1 (1.43%) MS Project
Cloud Services
1 8 (11.43%) IaaS
1 8 (11.43%) PaaS
1 8 (11.43%) SaaS
2 1 (1.43%) Amazon AWS
Communications & Networking
1 14 (20.00%) VPN
1 14 (20.00%) WAN
2 13 (18.57%) LAN
3 7 (10.00%) Firewall
4 4 (5.71%) Internet
4 4 (5.71%) Kerberos
4 4 (5.71%) LDAP
5 2 (2.86%) Cisco ASA
5 2 (2.86%) Intranet
6 1 (1.43%) BGP
6 1 (1.43%) DHCP
6 1 (1.43%) DNS
6 1 (1.43%) IPsec
6 1 (1.43%) MPLS
6 1 (1.43%) OSPF
6 1 (1.43%) TCP/IP
Database & Business Intelligence
1 3 (4.29%) OLAP
1 3 (4.29%) Oracle Database
1 3 (4.29%) Oracle Database 11g
1 3 (4.29%) Oracle OLAP
1 3 (4.29%) SQL Server
2 2 (2.86%) Oracle Reports
3 1 (1.43%) MongoDB
3 1 (1.43%) MySQL
3 1 (1.43%) NoSQL
3 1 (1.43%) Redis
Development Applications
1 1 (1.43%) Git (software)
1 1 (1.43%) Jenkins
General
1 5 (7.14%) Finance
2 2 (2.86%) Military
3 1 (1.43%) Manufacturing
Job Titles
1 9 (12.86%) Project Manager
1 9 (12.86%) Unix Engineer
2 8 (11.43%) Coordinator
3 6 (8.57%) Administrator
4 5 (7.14%) Analyst
4 5 (7.14%) Architect
4 5 (7.14%) Infrastructure Architect
4 5 (7.14%) Monitoring Engineer
5 4 (5.71%) Incident Coordinator
5 4 (5.71%) Systems Engineer
5 4 (5.71%) Systems Monitoring Engineer
6 3 (4.29%) Applications Manager
6 3 (4.29%) Infrastructure Manager
6 3 (4.29%) IT Manager
6 3 (4.29%) Operations Manager
6 3 (4.29%) PMO Analyst
6 3 (4.29%) SC Cleared Project Manager
6 3 (4.29%) Service Manager
6 3 (4.29%) Support Engineer
6 3 (4.29%) Unix Support
Libraries, Frameworks & Software Standards
1 12 (17.14%) Middleware
2 5 (7.14%) Regular Expression
3 1 (1.43%) .NET
3 1 (1.43%) AngularJS
3 1 (1.43%) ASP.NET
3 1 (1.43%) CSS
3 1 (1.43%) HTML
3 1 (1.43%) HTML5
3 1 (1.43%) jQuery
3 1 (1.43%) Node.js
3 1 (1.43%) Web Services
Miscellaneous
1 10 (14.29%) Analytical Skills
2 8 (11.43%) Economics
3 6 (8.57%) HACMP
4 4 (5.71%) CLARiiON
4 4 (5.71%) Replication
5 3 (4.29%) Computer Science
5 3 (4.29%) User Experience
6 2 (2.86%) CMDB
7 1 (1.43%) Data Centre
7 1 (1.43%) Enterprise Software
7 1 (1.43%) Mainframe
7 1 (1.43%) Management Information System
7 1 (1.43%) Private Cloud
Operating Systems
1 19 (27.14%) Solaris
2 17 (24.29%) Unix
2 17 (24.29%) Windows
3 13 (18.57%) AIX
4 10 (14.29%) Linux
5 9 (12.86%) HPUX
5 9 (12.86%) Red Hat Enterprise Linux
6 6 (8.57%) Windows Server 2008
7 5 (7.14%) Windows XP
8 4 (5.71%) Windows Server 2003
9 3 (4.29%) Windows 7
10 2 (2.86%) Windows Server
11 1 (1.43%) CentOS
Processes & Methodologies
1 37 (52.86%) ITIL
2 19 (27.14%) Change Management
3 14 (20.00%) Problem Management
4 13 (18.57%) Project Management
5 12 (17.14%) Open Source
6 11 (15.71%) Migration
6 11 (15.71%) Release Management
7 10 (14.29%) Programme Management
7 10 (14.29%) Service Delivery
8 9 (12.86%) Disaster Recovery
8 9 (12.86%) Incident Management
8 9 (12.86%) ITSM
8 9 (12.86%) PRINCE2
9 8 (11.43%) Agile Software Development
9 8 (11.43%) ITIL V3
10 7 (10.00%) DevOps
10 7 (10.00%) Performance Tuning
11 6 (8.57%) Continuous Improvement
12 5 (7.14%) Process Improvement
12 5 (7.14%) Root Cause Analysis
Programming Languages
1 7 (10.00%) SQL
2 6 (8.57%) Java
3 5 (7.14%) Perl
3 5 (7.14%) VBScript
4 4 (5.71%) Bourne shell
4 4 (5.71%) JavaScript
4 4 (5.71%) Korn
4 4 (5.71%) PowerShell
5 3 (4.29%) C
5 3 (4.29%) Shell Script
6 2 (2.86%) C++
6 2 (2.86%) PHP
7 1 (1.43%) C#
7 1 (1.43%) Groovy
7 1 (1.43%) Python
7 1 (1.43%) T-SQL
Qualifications
1 38 (54.29%) Security Cleared
2 31 (44.29%) SC Cleared
3 8 (11.43%) ITIL Certification
4 6 (8.57%) IBM AIX Certification
5 4 (5.71%) Degree
6 3 (4.29%) BPSS Clearance
7 2 (2.86%) DV Cleared
7 2 (2.86%) PMP
8 1 (1.43%) A+ Certification
8 1 (1.43%) CAPM
8 1 (1.43%) CISSP
8 1 (1.43%) Citrix Certification
8 1 (1.43%) EXIN
8 1 (1.43%) ISEB
8 1 (1.43%) ISTQB
8 1 (1.43%) MCDST
8 1 (1.43%) MCP
8 1 (1.43%) Microsoft Certification
8 1 (1.43%) PMI Certification
8 1 (1.43%) SSCP
Quality Assurance & Compliance
1 5 (7.14%) ISO 9001
2 2 (2.86%) Disclosure Scotland
2 2 (2.86%) SLA
3 1 (1.43%) COBIT
3 1 (1.43%) QA
System Software
1 6 (8.57%) GPFS
2 5 (7.14%) VMware Infrastructure
3 4 (5.71%) Active Directory
4 1 (1.43%) Hyper-V
4 1 (1.43%) KVM
Systems Management
1 4 (5.71%) Oracle ZFS
2 3 (4.29%) HP SiteScope
2 3 (4.29%) Netcool
2 3 (4.29%) OpenView Configuration Management
2 3 (4.29%) Oracle RMAN
2 3 (4.29%) SCOM
2 3 (4.29%) Tivoli
3 2 (2.86%) McAfee ePO
4 1 (1.43%) Ansible
4 1 (1.43%) Puppet
4 1 (1.43%) Unicenter
4 1 (1.43%) Zenoss
Vendors
1 21 (30.00%) HP
2 15 (21.43%) Microsoft
3 14 (20.00%) Red Hat
4 10 (14.29%) IBM
5 9 (12.86%) Oracle
6 6 (8.57%) Cadence
6 6 (8.57%) VMware
7 4 (5.71%) CA
7 4 (5.71%) EMC
7 4 (5.71%) Sun
8 3 (4.29%) Cisco
9 2 (2.86%) ArcSight
9 2 (2.86%) Citrix
9 2 (2.86%) Intel Security
9 2 (2.86%) Lumension
9 2 (2.86%) Remedy
9 2 (2.86%) ServiceNow
10 1 (1.43%) F5
10 1 (1.43%) Juniper
10 1 (1.43%) New Relic