The table below looks at the statistics for Service Management skills in IT contracts advertised for the Tyne and Wear region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Management
Rank 31 28 12
Rank change year-on-year
-3 -16
Contract jobs citing Service Management 30 23 17
As % of all contract IT jobs located in Tyne and Wear 4.93% 4.87% 9.39%
As % of the Processes & Methodologies category 6.61% 6.46% 13.18%
Number of daily rates quoted 20 17 1
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£278 £282 £320
Average daily rate % change year-on-year
-1.59% -11.87%
UK excluding London average daily rate £361 £350 £370
% change year-on-year
+3.14% -5.40%
Number of hourly rates quoted 0 0 2
Average hourly rate - - £19.00
UK excluding London average hourly rate £13.35 £19.50 £16.33
% change year-on-year
-31.53% +19.44%
Service Management
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Tyne and Wear region.

Processes & Methodologies Category
Tyne and Wear
Contract IT job ads with a match in the
Processes & Methodologies category
454 356 129
As % of all contract IT jobs located in Tyne and Wear 74.67% 75.42% 71.27%
Number of daily rates quoted 281 241 50
Average daily rate £375 £350 £350
Average daily rate % change year-on-year
+7.14% -
90% offered a daily rate of more than £250 £225 £262
10% offered a daily rate of more than £553 £465 £450
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 35 2 8
Average hourly rate £15.00 £34.75 £18.63
Average hourly rate % change year-on-year
-56.83% +86.57%
90% offered a hourly rate of more than £11.00 £33.50 £11.81
10% offered a hourly rate of more than £40.00 £36.00 £19.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Tyne and Wear region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Tyne and Wear

Service Management
Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Tyne and Wear region.

Service Management Daily Rate Trend in Tyne and Wear

Service Management
Daily Rate Histogram in Tyne and Wear

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Tyne and Wear region over the 3 months to 22 May 2015.

Service Management Daily Rate Histogram in Tyne and Wear

Service Management
Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Tyne and Wear region.

Service Management Hourly Rate Trend in Tyne and Wear

Service Management
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Tyne and Wear region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -3 28 £278 -1.59% 1
Sunderland -1 2 - -
Service Management
North East

Service Management
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 22 May 2015, IT contractor jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 36 (69.23%) ITIL
2 30 (57.69%) Security Cleared
3 27 (51.92%) SC Cleared
4 26 (50.00%) Problem Management
5 23 (44.23%) HP
6 22 (42.31%) Microsoft
7 18 (34.62%) MS Office
7 18 (34.62%) MS Excel
8 17 (32.69%) SQL
9 16 (30.77%) Oracle
9 16 (30.77%) Analytical Skills
10 15 (28.85%) Root Cause Analysis
10 15 (28.85%) WebLogic
10 15 (28.85%) Windows
10 15 (28.85%) Linux
11 14 (26.92%) SLA
11 14 (26.92%) Ant
11 14 (26.92%) J2EE
11 14 (26.92%) Java
11 14 (26.92%) Informatica
11 14 (26.92%) WebLogic Scripting Tool
12 13 (25.00%) Shell Script
12 13 (25.00%) Service Delivery
12 13 (25.00%) SOAP
12 13 (25.00%) Web Services
12 13 (25.00%) Incident Management
13 12 (23.08%) Finance
13 12 (23.08%) Oracle Reports
14 11 (21.15%) Project Management
14 11 (21.15%) LDAP

Service Management
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 22 May 2015, IT contractor jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 15 (28.85%) WebLogic
2 8 (15.38%) AquaLogic
3 1 (1.92%) Oracle Workflow
Applications
1 18 (34.62%) MS Office
1 18 (34.62%) MS Excel
2 2 (3.85%) MS PowerPoint
3 1 (1.92%) MS Project
Business Applications
1 1 (1.92%) Oracle EBS
1 1 (1.92%) Oracle EBS R12
Communications & Networking
1 11 (21.15%) LDAP
2 6 (11.54%) LAN
2 6 (11.54%) WAN
2 6 (11.54%) Firewall
3 5 (9.62%) Network Security
3 5 (9.62%) Cisco IOS
4 4 (7.69%) Junos
4 4 (7.69%) SAN
5 3 (5.77%) SSL
5 3 (5.77%) DNS
5 3 (5.77%) Cisco ASA
5 3 (5.77%) F5 BIG-IP LTM
5 3 (5.77%) F5 BIG-IP GTM
6 1 (1.92%) DSL
Database & Business Intelligence
1 12 (23.08%) Oracle Reports
2 9 (17.31%) Oracle Database
3 1 (1.92%) Oracle Discoverer
Development Applications
1 14 (26.92%) Ant
General
1 12 (23.08%) Finance
2 3 (5.77%) Legal
3 2 (3.85%) Telecoms
4 1 (1.92%) Billing
Job Titles
1 12 (23.08%) Project Manager
2 8 (15.38%) Analyst
3 6 (11.54%) Developer
3 6 (11.54%) Network Engineer
4 5 (9.62%) Service Analyst
4 5 (9.62%) Service Desk Analyst
4 5 (9.62%) Informatica Developer
5 4 (7.69%) Linux Support
6 3 (5.77%) Release Manager
7 2 (3.85%) Report Manager
7 2 (3.85%) Development Consultant
7 2 (3.85%) Informatica Consultant
7 2 (3.85%) Incident Manager
7 2 (3.85%) Problem Manager
7 2 (3.85%) Linux Administrator
7 2 (3.85%) Linux Consultant
7 2 (3.85%) Consultant
7 2 (3.85%) Support Consultant
7 2 (3.85%) Administrator
8 1 (1.92%) Development Manager
Libraries, Frameworks & Software Standards
1 14 (26.92%) J2EE
2 13 (25.00%) SOAP
2 13 (25.00%) Web Services
3 9 (17.31%) Middleware
3 9 (17.31%) JMS
3 9 (17.31%) JDBC
3 9 (17.31%) JNDI
4 1 (1.92%) HTML
4 1 (1.92%) Java EE
4 1 (1.92%) Oracle Fusion
Miscellaneous
1 16 (30.77%) Analytical Skills
2 9 (17.31%) Clustering
3 8 (15.38%) Economics
4 7 (13.46%) Management Information System
5 5 (9.62%) Cryptography
6 3 (5.77%) Replication
7 1 (1.92%) CMDB
Operating Systems
1 15 (28.85%) Windows
1 15 (28.85%) Linux
2 10 (19.23%) Red Hat Enterprise Linux
3 5 (9.62%) Windows XP
3 5 (9.62%) Windows 7
4 3 (5.77%) Windows Server 2003
4 3 (5.77%) Windows Server 2008
5 1 (1.92%) UNIX
5 1 (1.92%) VME
Processes & Methodologies
1 36 (69.23%) ITIL
2 26 (50.00%) Problem Management
3 15 (28.85%) Root Cause Analysis
4 13 (25.00%) Service Delivery
4 13 (25.00%) Incident Management
5 11 (21.15%) Project Management
6 10 (19.23%) Change Management
7 9 (17.31%) High Availability
7 9 (17.31%) SOA
8 8 (15.38%) Programme Management
8 8 (15.38%) ITSM
9 6 (11.54%) Business Continuity
9 6 (11.54%) Time Management
10 5 (9.62%) OOA/OOD
10 5 (9.62%) Knowledge Management
10 5 (9.62%) Requirements Analysis
10 5 (9.62%) Information Security
10 5 (9.62%) Continuous Improvement
10 5 (9.62%) Network Monitoring
11 4 (7.69%) Network Management
Programming Languages
1 17 (32.69%) SQL
2 14 (26.92%) Java
2 14 (26.92%) WebLogic Scripting Tool
3 13 (25.00%) Shell Script
4 9 (17.31%) PL/SQL
5 7 (13.46%) Bash Shell
6 1 (1.92%) COBOL
Qualifications
1 30 (57.69%) Security Cleared
2 27 (51.92%) SC Cleared
3 2 (3.85%) ITIL Foundation Certificate
4 1 (1.92%) PRINCE2 Certification
4 1 (1.92%) ITIL Certification
Quality Assurance & Compliance
1 14 (26.92%) SLA
2 7 (13.46%) ISO 9001
3 4 (7.69%) QA
4 3 (5.77%) JSP 440
System Software
1 7 (13.46%) Active Directory
2 5 (9.62%) VMware Infrastructure
3 4 (7.69%) vSphere
3 4 (7.69%) VMware ESXi
4 3 (5.77%) Hyper-V
Systems Management
1 5 (9.62%) OpenView
1 5 (9.62%) OpenView Configuration Management
2 4 (7.69%) WhatsUp Gold
3 2 (3.85%) Systems Management Server (SMS)
Vendors
1 23 (44.23%) HP
2 22 (42.31%) Microsoft
3 16 (30.77%) Oracle
4 14 (26.92%) Informatica
5 11 (21.15%) Cisco
6 10 (19.23%) Red Hat
7 6 (11.54%) F5
7 6 (11.54%) VMware
8 5 (9.62%) McAfee
8 5 (9.62%) Juniper
8 5 (9.62%) Dell
8 5 (9.62%) CheckPoint
9 4 (7.69%) 3PAR
9 4 (7.69%) TippingPoint
9 4 (7.69%) EMC
10 2 (3.85%) Riverbed
10 2 (3.85%) Crossbeam
11 1 (1.92%) Micro Focus
11 1 (1.92%) BT