The table below looks at the statistics for CRM skills in IT contracts advertised for the Tyne and Wear region. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 47 22 35
Rank change year-on-year
-25 +13
Contract jobs citing CRM 14 3 4
As % of all contract IT jobs located in Tyne and Wear 2.75% 1.60% 1.18%
As % of the Processes & Methodologies category 3.42% 2.21% 1.77%
Number of daily rates quoted 5 1 2
Average daily rate
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of your Daily Rate
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£375 £375 £325
Average daily rate % change year-on-year
- +15.38%
UK excluding London average daily rate £400 £375 £400
% change year-on-year
+6.66% -6.25%
Number of hourly rates quoted 2 0 0
Average hourly rate £21.50 - -
UK excluding London average hourly rate £19.91 £38.15 £16.50
% change year-on-year
-47.81% +131.21%
CRM
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Tyne and Wear region.

Processes & Methodologies Category
Tyne and Wear
Contract IT job ads with a match in the
Processes & Methodologies category
409 136 226
As % of all contract IT jobs located in Tyne and Wear 80.35% 72.73% 66.86%
Number of daily rates quoted 276 69 106
Average daily rate £363 £325 £275
Average daily rate % change year-on-year
+11.53% +18.18%
90% offered a daily rate of more than £275 £231 £220
10% offered a daily rate of more than £475 £500 £425
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 23 7 13
Average hourly rate £21.80 £17.00 £16.64
Average hourly rate % change year-on-year
+28.23% +2.16%
90% offered a hourly rate of more than £13.00 £14.60 £13.11
10% offered a hourly rate of more than £30.00 £18.90 £25.00
UK excluding London average hourly rate £26.00 £30.00 £30.00
% change year-on-year
-13.33% -

CRM
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of IT contractor jobs citing CRM across the Tyne and Wear region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in Tyne and Wear

CRM
Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the Tyne and Wear region.

CRM Daily Rate Trend in Tyne and Wear

CRM
Daily Rate Histogram in Tyne and Wear

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the Tyne and Wear region over the 3 months to 18 September 2014.

CRM Daily Rate Histogram in Tyne and Wear

CRM
Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the Tyne and Wear region.

CRM Hourly Rate Trend in Tyne and Wear

CRM
Hourly Rate Histogram in Tyne and Wear

This chart provides a histogram of hourly rates quoted in contract IT jobs citing CRM across the Tyne and Wear region over the 3 months to 18 September 2014.

CRM Hourly Rate Histogram in Tyne and Wear

CRM
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the Tyne and Wear region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -26 8 £300 -20.00% 6
Sunderland - 5 £450 - 4
Gateshead - - - -
CRM
North East

CRM
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 18 September 2014, IT contractor jobs across the Tyne and Wear region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 16 (50.00%) Oracle
1 16 (50.00%) Microsoft
2 13 (40.63%) SQL
3 12 (37.50%) Dynamics CRM
4 11 (34.38%) Agile Software Development
4 11 (34.38%) Finance
4 11 (34.38%) Relational Database
5 10 (31.25%) Security Cleared
6 9 (28.13%) C#
7 8 (25.00%) .NET
7 8 (25.00%) SC Cleared
8 7 (21.88%) SQL Server
8 7 (21.88%) SAP
8 7 (21.88%) Business Intelligence
8 7 (21.88%) Management Information System
8 7 (21.88%) Oracle EBS
8 7 (21.88%) SAP BI
8 7 (21.88%) Genesys
8 7 (21.88%) Oracle EBS R12
8 7 (21.88%) WFM
8 7 (21.88%) Problem Management
8 7 (21.88%) IVR
9 5 (15.63%) BizTalk Server
9 5 (15.63%) Manufacturing
9 5 (15.63%) Windows
9 5 (15.63%) MS Excel
9 5 (15.63%) SharePoint
9 5 (15.63%) RDBMS
9 5 (15.63%) ASP.NET
9 5 (15.63%) VB.NET

CRM
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 18 September 2014, IT contractor jobs across the Tyne and Wear region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 5 (15.63%) SharePoint
1 5 (15.63%) BizTalk Server
2 3 (9.38%) Oracle Workflow
3 2 (6.25%) Oracle UPK
3 2 (6.25%) IIS
3 2 (6.25%) IBM Notes
3 2 (6.25%) Apache
Applications
1 5 (15.63%) MS Excel
Business Applications
1 12 (37.50%) Dynamics CRM
2 7 (21.88%) Oracle EBS R12
2 7 (21.88%) Oracle EBS
3 4 (12.50%) Oracle CRM
3 4 (12.50%) Oracle Applications
3 4 (12.50%) Dynamics AX
3 4 (12.50%) Oracle General Ledger
3 4 (12.50%) Oracle Payables
3 4 (12.50%) Oracle Receivables
4 2 (6.25%) Oracle Cash Management
4 2 (6.25%) Oracle Procure-to-Pay
4 2 (6.25%) Oracle iProcurement
4 2 (6.25%) Oracle Payroll
4 2 (6.25%) Oracle iRecruitment
Cloud Services
1 2 (6.25%) SaaS
2 1 (3.13%) Taleo
Communications & Networking
1 1 (3.13%) LDAP
1 1 (3.13%) DHCP
1 1 (3.13%) DNS
1 1 (3.13%) Firewall
Database & Business Intelligence
1 11 (34.38%) Relational Database
2 7 (21.88%) SAP BI
2 7 (21.88%) SQL Server
3 5 (15.63%) RDBMS
3 5 (15.63%) SQL Server Reporting Services
3 5 (15.63%) SQL Server Integration Services
3 5 (15.63%) SQL Server Analysis Services
4 3 (9.38%) Oracle BI EE
4 3 (9.38%) Oracle Discoverer
5 2 (6.25%) MongoDB
5 2 (6.25%) Oracle Reports
6 1 (3.13%) Oracle Database 10g
6 1 (3.13%) Oracle Database
6 1 (3.13%) EDRMS
Development Applications
1 4 (12.50%) Oracle Forms
2 2 (6.25%) Team Foundation Server
3 1 (3.13%) MSI
General
1 11 (34.38%) Finance
2 5 (15.63%) Manufacturing
3 4 (12.50%) General Ledger
4 2 (6.25%) Marketing
4 2 (6.25%) Advertising
4 2 (6.25%) Retail
Job Titles
1 11 (34.38%) Developer
2 6 (18.75%) Analyst
2 6 (18.75%) Microsoft Developer
2 6 (18.75%) Business Intelligence Manager
3 5 (15.63%) CRM Developer
4 4 (12.50%) Dynamics CRM Developer
4 4 (12.50%) Oracle Analyst
4 4 (12.50%) Consultant
5 3 (9.38%) Project Manager
5 3 (9.38%) Oracle Consultant
5 3 (9.38%) Business Manager
6 2 (6.25%) Applications Support Analyst
6 2 (6.25%) Oracle Support Analyst
6 2 (6.25%) Architect
6 2 (6.25%) Oracle Applications Support Analyst
6 2 (6.25%) Oracle Applications Support
6 2 (6.25%) Business Analyst
6 2 (6.25%) Applications Support
6 2 (6.25%) Programmer
6 2 (6.25%) Support Analyst
Libraries, Frameworks & Software Standards
1 8 (25.00%) .NET
2 5 (15.63%) ASP.NET
3 2 (6.25%) SAML
3 2 (6.25%) Middleware
4 1 (3.13%) Application Packaging
Miscellaneous
1 7 (21.88%) Management Information System
1 7 (21.88%) IVR
2 2 (6.25%) CMDB
2 2 (6.25%) Social Media
3 1 (3.13%) Analytical Skills
3 1 (3.13%) Mathematics
3 1 (3.13%) Clustering
Operating Systems
1 5 (15.63%) Windows
2 3 (9.38%) Windows 8
3 2 (6.25%) UNIX
Processes & Methodologies
1 11 (34.38%) Agile Software Development
2 7 (21.88%) Business Intelligence
2 7 (21.88%) WFM
2 7 (21.88%) Problem Management
3 5 (15.63%) Integration Testing
3 5 (15.63%) Test Scripting
3 5 (15.63%) Line Management
3 5 (15.63%) Stakeholder Management
4 4 (12.50%) Configuration Management
4 4 (12.50%) ITIL
4 4 (12.50%) Content Management
5 3 (9.38%) Continuous Improvement
5 3 (9.38%) SOA
5 3 (9.38%) Change Management
5 3 (9.38%) Regression Testing
5 3 (9.38%) Workflow
5 3 (9.38%) Migration
6 2 (6.25%) Disaster Recovery
6 2 (6.25%) Service Delivery
6 2 (6.25%) Asset Management
Programming Languages
1 13 (40.63%) SQL
2 9 (28.13%) C#
3 5 (15.63%) VB.NET
4 3 (9.38%) JavaScript
5 2 (6.25%) PL/SQL
6 1 (3.13%) C
Qualifications
1 10 (31.25%) Security Cleared
2 8 (25.00%) SC Cleared
3 2 (6.25%) ITIL Certification
4 1 (3.13%) Degree
4 1 (3.13%) Microsoft Certification
Quality Assurance & Compliance
1 4 (12.50%) SLA
2 2 (6.25%) QA
System Software
1 2 (6.25%) Terminal Services
2 1 (3.13%) Microsoft App-V
2 1 (3.13%) VMware Infrastructure
2 1 (3.13%) Active Directory
Systems Management
1 1 (3.13%) OpenView
1 1 (3.13%) OpenView Configuration Management
1 1 (3.13%) HP SIM
Vendors
1 16 (50.00%) Oracle
1 16 (50.00%) Microsoft
2 7 (21.88%) SAP
2 7 (21.88%) Genesys
3 4 (12.50%) HP
4 2 (6.25%) Citrix
4 2 (6.25%) Facebook
4 2 (6.25%) Twitter
4 2 (6.25%) Lotus
4 2 (6.25%) JBoss
4 2 (6.25%) Adobe
5 1 (3.13%) Open Text
5 1 (3.13%) VMware
5 1 (3.13%) Lagan
5 1 (3.13%) Northgate