The table below looks at the statistics for CRM skills in IT contracts advertised for the Tyne and Wear region. Included is a guide to the contractor rates offered in IT contracts that have cited CRM over the 3 months to 7 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Customer Relationship Management (CRM)
Rank 88 40 58
Rank change year-on-year
-48 +18
Contract jobs citing CRM 17 29 10
As % of all contract IT jobs located in Tyne and Wear 1.47% 3.99% 1.56%
As % of the Processes & Methodologies category 1.74% 4.79% 1.90%
Number of daily rates quoted 14 19 8
Median daily rate £475 £450 £332
Median daily rate % change year-on-year
+5.55% +35.51%
90% offered a daily rate of more than £383 £325 £300
10% offered a daily rate of more than £561 £550 £595
UK excluding London median daily rate £400 £425 £400
% change year-on-year
-5.88% +6.25%
Number of hourly rates quoted 0 0 2
Median hourly rate - - £21.50
UK excluding London median hourly rate £31.45 £25.50 £17.50
% change year-on-year
+23.33% +45.71%
CRM
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Tyne and Wear region.

Processes & Methodologies Category
Tyne and Wear
Contract IT job ads with a match in the
Processes & Methodologies category
979 605 527
As % of all contract IT jobs located in Tyne and Wear 84.91% 83.22% 82.22%
Number of daily rates quoted 734 404 365
Median daily rate £400 £400 £405
Median daily rate % change year-on-year
- -1.23%
90% offered a daily rate of more than £305 £260 £275
10% offered a daily rate of more than £525 £575 £500
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 24 26 13
Median hourly rate £24.00 £26.00 £27.50
Median hourly rate % change year-on-year
-7.69% -5.45%
90% offered a hourly rate of more than £15.25 £16.43 £13.00
10% offered a hourly rate of more than £35.70 £47.50 £30.00
UK excluding London median hourly rate £31.00 £35.00 £25.00
% change year-on-year
-11.42% +40.00%

CRM
Jobs Demand Trend in Tyne and Wear

The demand trend of contract jobs across the Tyne and Wear region citing CRM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

CRM Jobs Demand Trend in Tyne and Wear

CRM
Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the Tyne and Wear region.

CRM Daily Rate Trend in Tyne and Wear

CRM
Daily Rate Histogram in Tyne and Wear

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the Tyne and Wear region over the 3 months to 7 December 2016.

CRM Daily Rate Histogram in Tyne and Wear

CRM
Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the Tyne and Wear region.

CRM Hourly Rate Trend in Tyne and Wear

CRM
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the Tyne and Wear region over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -49 17 £475 +5.55% 2
CRM
North East

CRM
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 7 December 2016, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Tyne and Wear region with a requirement for CRM.

1 20 (62.50%) SQL Server
1 20 (62.50%) ITIL
1 20 (62.50%) Microsoft
2 18 (56.25%) SQL
2 18 (56.25%) Change Management
3 17 (53.13%) MS Excel
4 16 (50.00%) Active Directory
5 14 (43.75%) DNS
5 14 (43.75%) DHCP
5 14 (43.75%) Windows
5 14 (43.75%) Dynamics CRM
5 14 (43.75%) Problem Management
6 13 (40.63%) VMware
6 13 (40.63%) IIS
6 13 (40.63%) Microsoft Certification
6 13 (40.63%) VMware Infrastructure
7 12 (37.50%) Open Source
7 12 (37.50%) PRINCE2
7 12 (37.50%) Clustering
8 11 (34.38%) Management Information System
8 11 (34.38%) SaaS
8 11 (34.38%) PaaS
8 11 (34.38%) IaaS
9 10 (31.25%) DevOps
9 10 (31.25%) Oracle
9 10 (31.25%) Configuration Management
10 8 (25.00%) Linux
10 8 (25.00%) Apache
10 8 (25.00%) Incident Management
10 8 (25.00%) Agile Software Development

CRM
Top Related IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (40.63%) IIS
2 8 (25.00%) Apache
3 6 (18.75%) IBM Notes
4 4 (12.50%) SharePoint
5 2 (6.25%) Jetty
5 2 (6.25%) Mongrel
5 2 (6.25%) nginx
5 2 (6.25%) OpenROAD
5 2 (6.25%) Tomcat
5 2 (6.25%) Tuxedo
5 2 (6.25%) WebSphere
Applications
1 17 (53.13%) MS Excel
2 4 (12.50%) MS PowerPoint
Business Applications
1 14 (43.75%) Dynamics CRM
Cloud Services
1 11 (34.38%) IaaS
1 11 (34.38%) PaaS
1 11 (34.38%) SaaS
2 6 (18.75%) HP Helion
3 3 (9.38%) Amazon AWS
4 2 (6.25%) Amazon EC2
4 2 (6.25%) Google App Engine
4 2 (6.25%) Google Cloud Platform
Communications & Networking
1 14 (43.75%) DHCP
1 14 (43.75%) DNS
2 7 (21.88%) Firewall
3 2 (6.25%) CTI
3 2 (6.25%) FTP
3 2 (6.25%) HTTP
3 2 (6.25%) IPsec
3 2 (6.25%) SSL
3 2 (6.25%) TCP/IP
4 1 (3.13%) Network Security
Database & Business Intelligence
1 20 (62.50%) SQL Server
2 5 (15.63%) OLTP
3 3 (9.38%) Oracle Database
4 1 (3.13%) SQL Server 2012
4 1 (3.13%) SQL Server Integration Services
Development Applications
1 6 (18.75%) MSI
2 5 (15.63%) Jenkins
3 3 (9.38%) LoadRunner
4 2 (6.25%) Git (software)
4 2 (6.25%) Travis CI
General
1 5 (15.63%) Finance
2 1 (3.13%) Advertising
Job Titles
1 7 (21.88%) Support Engineer
2 6 (18.75%) Infrastructure Engineer
3 5 (15.63%) Administrator
3 5 (15.63%) DevOps Engineer
3 5 (15.63%) Windows Engineer
3 5 (15.63%) Windows Support Engineer
4 4 (12.50%) CRM Manager
4 4 (12.50%) CRM Project Manager
4 4 (12.50%) DBA
4 4 (12.50%) Project Manager
5 3 (9.38%) PRINCE2 Project Manager
6 2 (6.25%) Infrastructure Support
6 2 (6.25%) Infrastructure Support Engineer
6 2 (6.25%) QA Tester
6 2 (6.25%) Senior DevOps
6 2 (6.25%) Senior DevOps Engineer
6 2 (6.25%) Senior Infrastructure Engineer
6 2 (6.25%) Siebel Administrator
6 2 (6.25%) SQL DBA
6 2 (6.25%) Tester
Libraries, Frameworks & Software Standards
1 6 (18.75%) .NET
1 6 (18.75%) Middleware
2 2 (6.25%) J2EE
2 2 (6.25%) Servlets
2 2 (6.25%) Web Services
3 1 (3.13%) .NET Framework
3 1 (3.13%) ASP.NET
3 1 (3.13%) ASP.NET Web Forms
3 1 (3.13%) HTML
3 1 (3.13%) jQuery
3 1 (3.13%) WCF
Miscellaneous
1 12 (37.50%) Clustering
2 11 (34.38%) Management Information System
3 6 (18.75%) CMDB
4 4 (12.50%) PMI
5 2 (6.25%) Handset
6 1 (3.13%) Analytical Skills
6 1 (3.13%) Digital Media
6 1 (3.13%) Virtual Team
Operating Systems
1 14 (43.75%) Windows
2 8 (25.00%) Linux
3 7 (21.88%) Windows Server
3 7 (21.88%) Windows Server 2012
4 2 (6.25%) Unix
5 1 (3.13%) CentOS
Processes & Methodologies
1 20 (62.50%) ITIL
2 18 (56.25%) Change Management
3 14 (43.75%) Problem Management
4 12 (37.50%) Open Source
4 12 (37.50%) PRINCE2
5 10 (31.25%) Configuration Management
5 10 (31.25%) DevOps
6 8 (25.00%) Agile Software Development
6 8 (25.00%) Incident Management
7 7 (21.88%) TOGAF
8 6 (18.75%) Application Packaging
8 6 (18.75%) Data Management
8 6 (18.75%) E-Commerce
8 6 (18.75%) Escalation Management
8 6 (18.75%) High Availability
8 6 (18.75%) ITIL V3
8 6 (18.75%) Knowledge Management
8 6 (18.75%) Service Delivery
9 4 (12.50%) Project Management
9 4 (12.50%) Transition Management
Programming Languages
1 18 (56.25%) SQL
2 4 (12.50%) Java
3 2 (6.25%) C#
3 2 (6.25%) JavaScript
4 1 (3.13%) C
4 1 (3.13%) PHP
4 1 (3.13%) VB
4 1 (3.13%) VB6
Qualifications
1 13 (40.63%) Microsoft Certification
2 7 (21.88%) ITIL Certification
2 7 (21.88%) MCSA
3 5 (15.63%) MCSE
4 4 (12.50%) BPSS Clearance
4 4 (12.50%) PMI Certification
5 3 (9.38%) Security Cleared
6 2 (6.25%) PRINCE2 Certification
7 1 (3.13%) SC Cleared
Quality Assurance & Compliance
1 7 (21.88%) SLA
2 4 (12.50%) QA
3 3 (9.38%) Disclosure Scotland
System Software
1 16 (50.00%) Active Directory
2 13 (40.63%) VMware Infrastructure
3 7 (21.88%) VMware ESXi
3 7 (21.88%) vSphere
4 6 (18.75%) Microsoft App-V
4 6 (18.75%) Terminal Services
5 2 (6.25%) Xen
Systems Management
1 6 (18.75%) HP SIM
1 6 (18.75%) Microsoft Clustering
1 6 (18.75%) OpenView
1 6 (18.75%) OpenView Configuration Management
1 6 (18.75%) Perfmon
2 5 (15.63%) Puppet
3 2 (6.25%) Packer
Vendors
1 20 (62.50%) Microsoft
2 13 (40.63%) VMware
3 10 (31.25%) Oracle
4 6 (18.75%) Citrix
4 6 (18.75%) HP
4 6 (18.75%) Lotus
5 3 (9.38%) Red Hat
6 2 (6.25%) Google
6 2 (6.25%) Informatica
6 2 (6.25%) Siebel
7 1 (3.13%) Infragistics
7 1 (3.13%) RightScale