The table below looks at the statistics for CRM skills in IT contracts advertised for the North East region. Included is a guide to the contractor rates offered in IT contracts that have cited CRM over the 3 months to 3 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Customer Relationship Management (CRM)
Rank 80 43 70
Rank change year-on-year
-37 +27
Contract jobs citing CRM 31 37 10
As % of all contract IT jobs located in the North East 2.26% 3.82% 1.15%
As % of the Processes & Methodologies category 2.67% 4.70% 1.43%
Number of daily rates quoted 24 24 8
Median daily rate £475 £450 £332
Median daily rate % change year-on-year
+5.55% +35.51%
90% offered a daily rate of more than £333 £325 £300
10% offered a daily rate of more than £572 £550 £595
UK excluding London median daily rate £400 £425 £400
% change year-on-year
-5.88% +6.25%
Number of hourly rates quoted 0 0 2
Median hourly rate - - £21.50
UK excluding London median hourly rate £31.23 £25.50 £20.00
% change year-on-year
+22.45% +27.50%
CRM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
1160 787 697
As % of all contract IT jobs located in the North East 84.49% 81.22% 79.84%
Number of daily rates quoted 837 499 470
Median daily rate £410 £400 £400
Median daily rate % change year-on-year
+2.50% -
90% offered a daily rate of more than £300 £270 £265
10% offered a daily rate of more than £550 £575 £500
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 32 39 26
Median hourly rate £24.00 £21.00 £28.50
Median hourly rate % change year-on-year
+14.28% -26.31%
90% offered a hourly rate of more than £11.11 £13.90 £13.00
10% offered a hourly rate of more than £29.00 £45.50 £37.20
UK excluding London median hourly rate £31.00 £34.95 £25.00
% change year-on-year
-11.30% +39.80%

CRM
Jobs Demand Trend in the North East

The demand trend of contract jobs across the North East region citing CRM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

CRM Jobs Demand Trend in the North East

CRM
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the North East region.

CRM Daily Rate Trend in the North East

CRM
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the North East region over the 3 months to 3 December 2016.

CRM Daily Rate Histogram in the North East

CRM
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the North East region.

CRM Hourly Rate Trend in the North East

CRM
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the North East region over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -42 23 £500 +11.11% 1
Durham +6 4 £325 -27.89% 1
CRM
England

CRM
Top 30 Related IT Skills in the North East

For the 6 months to 3 December 2016, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for CRM.

1 27 (54.00%) SQL Server
2 22 (44.00%) ITIL
2 22 (44.00%) Microsoft
3 21 (42.00%) Change Management
4 20 (40.00%) SQL
5 18 (36.00%) MS Excel
6 17 (34.00%) Active Directory
7 16 (32.00%) PRINCE2
7 16 (32.00%) Dynamics CRM
8 15 (30.00%) Problem Management
9 14 (28.00%) Open Source
9 14 (28.00%) DHCP
9 14 (28.00%) Windows
9 14 (28.00%) DNS
10 13 (26.00%) Microsoft Certification
10 13 (26.00%) IIS
10 13 (26.00%) Oracle
10 13 (26.00%) VMware
10 13 (26.00%) VMware Infrastructure
11 12 (24.00%) SaaS
11 12 (24.00%) PaaS
11 12 (24.00%) IaaS
11 12 (24.00%) Clustering
11 12 (24.00%) Agile Software Development
11 12 (24.00%) Data Management
12 11 (22.00%) Management Information System
13 10 (20.00%) Configuration Management
13 10 (20.00%) DevOps
14 8 (16.00%) Project Management
14 8 (16.00%) Linux

CRM
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (26.00%) IIS
2 8 (16.00%) Apache
3 6 (12.00%) IBM Notes
4 4 (8.00%) SharePoint
5 3 (6.00%) OpenROAD
5 3 (6.00%) Tuxedo
6 2 (4.00%) Jetty
6 2 (4.00%) Mongrel
6 2 (4.00%) nginx
6 2 (4.00%) Tomcat
6 2 (4.00%) WebSphere
Applications
1 18 (36.00%) MS Excel
2 4 (8.00%) MS PowerPoint
Business Applications
1 16 (32.00%) Dynamics CRM
Cloud Services
1 12 (24.00%) IaaS
1 12 (24.00%) PaaS
1 12 (24.00%) SaaS
2 6 (12.00%) HP Helion
3 3 (6.00%) Amazon AWS
4 2 (4.00%) Amazon EC2
4 2 (4.00%) Google App Engine
4 2 (4.00%) Google Cloud Platform
Communications & Networking
1 14 (28.00%) DHCP
1 14 (28.00%) DNS
2 7 (14.00%) Firewall
3 2 (4.00%) CTI
3 2 (4.00%) FTP
3 2 (4.00%) HTTP
3 2 (4.00%) IPsec
3 2 (4.00%) SSL
3 2 (4.00%) TCP/IP
4 1 (2.00%) Network Security
Database & Business Intelligence
1 27 (54.00%) SQL Server
2 7 (14.00%) SQL Server Integration Services
3 6 (12.00%) OLTP
3 6 (12.00%) QlikView
3 6 (12.00%) SQL Server Analysis Services
3 6 (12.00%) SQL Server Reporting Services
4 3 (6.00%) Oracle Database
5 1 (2.00%) SQL Server 2012
Development Applications
1 6 (12.00%) MSI
2 5 (10.00%) Jenkins
3 4 (8.00%) LoadRunner
4 2 (4.00%) Git (software)
4 2 (4.00%) Travis CI
5 1 (2.00%) HP UFT
5 1 (2.00%) Sahi
5 1 (2.00%) Selenium
5 1 (2.00%) WATIR
General
1 6 (12.00%) Finance
2 1 (2.00%) Advertising
2 1 (2.00%) Retail
Job Titles
1 8 (16.00%) CRM Manager
1 8 (16.00%) CRM Project Manager
1 8 (16.00%) Project Manager
2 7 (14.00%) Developer
2 7 (14.00%) Support Engineer
3 6 (12.00%) Administrator
3 6 (12.00%) Analyst
3 6 (12.00%) Infrastructure Engineer
4 5 (10.00%) Business Analyst
4 5 (10.00%) DBA
4 5 (10.00%) DevOps Engineer
4 5 (10.00%) Windows Engineer
4 5 (10.00%) Windows Support Engineer
5 3 (6.00%) Business Intelligence Developer
5 3 (6.00%) CRM Analyst
5 3 (6.00%) CRM Business Analyst
5 3 (6.00%) CRM Developer
5 3 (6.00%) QlikView Developer
5 3 (6.00%) Web Analyst
5 3 (6.00%) Web Business Analyst
Libraries, Frameworks & Software Standards
1 7 (14.00%) .NET
2 6 (12.00%) Middleware
3 3 (6.00%) Web Services
4 2 (4.00%) J2EE
4 2 (4.00%) Servlets
5 1 (2.00%) .NET Framework
5 1 (2.00%) ASP.NET
5 1 (2.00%) ASP.NET Web Forms
5 1 (2.00%) HTML
5 1 (2.00%) jQuery
5 1 (2.00%) WCF
5 1 (2.00%) XML
Miscellaneous
1 12 (24.00%) Clustering
2 11 (22.00%) Management Information System
3 6 (12.00%) CMDB
4 5 (10.00%) PMI
5 2 (4.00%) Handset
5 2 (4.00%) Social Media
6 1 (2.00%) Analytical Skills
6 1 (2.00%) Digital Media
6 1 (2.00%) Virtual Team
Operating Systems
1 14 (28.00%) Windows
2 8 (16.00%) Linux
3 7 (14.00%) Windows Server
3 7 (14.00%) Windows Server 2012
4 2 (4.00%) Unix
5 1 (2.00%) CentOS
Processes & Methodologies
1 22 (44.00%) ITIL
2 21 (42.00%) Change Management
3 16 (32.00%) PRINCE2
4 15 (30.00%) Problem Management
5 14 (28.00%) Open Source
6 12 (24.00%) Agile Software Development
6 12 (24.00%) Data Management
7 10 (20.00%) Configuration Management
7 10 (20.00%) DevOps
8 8 (16.00%) Incident Management
8 8 (16.00%) Project Management
9 7 (14.00%) E-Commerce
9 7 (14.00%) TOGAF
10 6 (12.00%) Application Packaging
10 6 (12.00%) Business Intelligence
10 6 (12.00%) High Availability
10 6 (12.00%) ITIL V3
10 6 (12.00%) Knowledge Management
10 6 (12.00%) Master Data Management
10 6 (12.00%) Service Delivery
Programming Languages
1 20 (40.00%) SQL
2 5 (10.00%) Java
3 2 (4.00%) C#
3 2 (4.00%) JavaScript
4 1 (2.00%) C
4 1 (2.00%) PHP
4 1 (2.00%) Ruby
4 1 (2.00%) VB
4 1 (2.00%) VB6
Qualifications
1 13 (26.00%) Microsoft Certification
2 7 (14.00%) ITIL Certification
2 7 (14.00%) MCSA
3 5 (10.00%) MCSE
3 5 (10.00%) PMI Certification
4 4 (8.00%) BPSS Clearance
5 3 (6.00%) Security Cleared
6 2 (4.00%) PRINCE2 Certification
7 1 (2.00%) Degree
7 1 (2.00%) SC Cleared
Quality Assurance & Compliance
1 7 (14.00%) SLA
2 5 (10.00%) QA
3 3 (6.00%) Disclosure Scotland
System Software
1 17 (34.00%) Active Directory
2 13 (26.00%) VMware Infrastructure
3 7 (14.00%) VMware ESXi
3 7 (14.00%) vSphere
4 6 (12.00%) Microsoft App-V
4 6 (12.00%) Terminal Services
5 2 (4.00%) Xen
Systems Management
1 6 (12.00%) HP SIM
1 6 (12.00%) Microsoft Clustering
1 6 (12.00%) OpenView
1 6 (12.00%) OpenView Configuration Management
1 6 (12.00%) Perfmon
2 5 (10.00%) Puppet
3 2 (4.00%) Packer
Vendors
1 22 (44.00%) Microsoft
2 13 (26.00%) Oracle
2 13 (26.00%) VMware
3 6 (12.00%) Citrix
3 6 (12.00%) HP
3 6 (12.00%) Lotus
4 3 (6.00%) Red Hat
5 2 (4.00%) Facebook
5 2 (4.00%) Google
5 2 (4.00%) Informatica
5 2 (4.00%) Siebel
6 1 (2.00%) Infragistics
6 1 (2.00%) RightScale