The table below looks at the statistics for CRM skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 63 29 40
Rank change year-on-year
-34 +11
Contract jobs citing CRM 11 13 7
As % of all contract IT jobs located in the North East 1.26% 3.76% 1.56%
As % of the Processes & Methodologies category 1.65% 5.14% 2.36%
Number of daily rates quoted 8 8 2
Average daily rate
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of your Daily Rate
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£332 £459 £325
Average daily rate % change year-on-year
-27.68% +41.28%
90% offered a daily rate of more than £300 £421 £225
10% offered a daily rate of more than £595 £501 £425
UK excluding London average daily rate £400 £375 £400
% change year-on-year
+6.66% -6.25%
Number of hourly rates quoted 2 0 0
Average hourly rate £21.50 - -
UK excluding London average hourly rate £20.00 £22.84 £20.00
% change year-on-year
-12.41% +14.17%
CRM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
665 253 296
As % of all contract IT jobs located in the North East 76.35% 73.12% 65.78%
Number of daily rates quoted 446 118 133
Average daily rate £385 £350 £300
Average daily rate % change year-on-year
+10.00% +16.66%
90% offered a daily rate of more than £265 £200 £200
10% offered a daily rate of more than £500 £490 £450
UK excluding London average daily rate £388 £363 £370
% change year-on-year
+6.89% -2.02%
Number of hourly rates quoted 25 21 21
Average hourly rate £28.50 £20.00 £22.50
Average hourly rate % change year-on-year
+42.50% -11.11%
90% offered a hourly rate of more than £13.00 £10.75 £13.30
10% offered a hourly rate of more than £37.00 £28.00 £35.00
UK excluding London average hourly rate £25.00 £27.50 £29.75
% change year-on-year
-9.09% -7.56%

CRM
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing CRM across the North East region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in the North East

CRM
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the North East region.

CRM Daily Rate Trend in the North East

CRM
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the North East region over the 3 months to 28 November 2014.

CRM Daily Rate Histogram in the North East

CRM
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the North East region.

CRM Hourly Rate Trend in the North East

CRM
Hourly Rate Histogram in the North East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing CRM across the North East region over the 3 months to 28 November 2014.

CRM Hourly Rate Histogram in the North East

CRM
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the North East region over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -38 10 £332 -28.33% 16
Durham - - - -
CRM
England

CRM
Top 30 Related IT Skills in the North East

For the 6 months to 28 November 2014, IT contractor jobs across the North East region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 13 (44.83%) Microsoft
2 11 (37.93%) Business Intelligence
3 10 (34.48%) SAP
4 9 (31.03%) Genesys
4 9 (31.03%) SAP BI
4 9 (31.03%) IVR
4 9 (31.03%) WFM
5 8 (27.59%) Relational Database
6 7 (24.14%) Oracle
6 7 (24.14%) SQL
6 7 (24.14%) MS Excel
7 6 (20.69%) Finance
7 6 (20.69%) Dynamics CRM
8 5 (17.24%) Oracle EBS
8 5 (17.24%) Oracle EBS R12
8 5 (17.24%) Line Management
8 5 (17.24%) Management Information System
8 5 (17.24%) Stakeholder Management
8 5 (17.24%) Agile Software Development
8 5 (17.24%) .NET
8 5 (17.24%) ERP
9 4 (13.79%) Middleware
9 4 (13.79%) Problem Management
9 4 (13.79%) Dynamics AX
9 4 (13.79%) Business Analysis
10 3 (10.34%) Oracle BI EE
10 3 (10.34%) Change Management
10 3 (10.34%) C#
10 3 (10.34%) ITIL
11 2 (6.90%) Windows

CRM
Top Related IT Skills in the North East by Category

For the 6 months to 28 November 2014, IT contractor jobs across the North East region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.90%) IBM Notes
1 2 (6.90%) Apache
1 2 (6.90%) IIS
2 1 (3.45%) SharePoint 2013
2 1 (3.45%) SharePoint 2010
2 1 (3.45%) NetWeaver
2 1 (3.45%) SharePoint
Applications
1 7 (24.14%) MS Excel
2 1 (3.45%) MS PowerPoint
Business Applications
1 6 (20.69%) Dynamics CRM
2 5 (17.24%) Oracle EBS
2 5 (17.24%) Oracle EBS R12
3 4 (13.79%) Dynamics AX
4 2 (6.90%) Oracle Payroll
4 2 (6.90%) Oracle BPM
4 2 (6.90%) Oracle iRecruitment
5 1 (3.45%) SAP R/3
5 1 (3.45%) SAP HR
Cloud Services
1 1 (3.45%) Taleo
1 1 (3.45%) Microsoft Azure
1 1 (3.45%) Office 365
Communications & Networking
1 1 (3.45%) Firewall
1 1 (3.45%) DHCP
1 1 (3.45%) DNS
1 1 (3.45%) LDAP
Database & Business Intelligence
1 9 (31.03%) SAP BI
2 8 (27.59%) Relational Database
3 3 (10.34%) Oracle BI EE
4 2 (6.90%) SQL Server
5 1 (3.45%) SAP HANA
Development Applications
1 1 (3.45%) MSI
General
1 6 (20.69%) Finance
2 1 (3.45%) Manufacturing
2 1 (3.45%) Advertising
Job Titles
1 8 (27.59%) Business Intelligence Manager
2 5 (17.24%) Project Manager
2 5 (17.24%) Developer
3 4 (13.79%) Consultant
3 4 (13.79%) CRM Developer
3 4 (13.79%) Dynamics CRM Developer
3 4 (13.79%) Business Manager
4 3 (10.34%) Oracle Consultant
4 3 (10.34%) Business Intelligence Project Manager
4 3 (10.34%) Business Analyst
4 3 (10.34%) Analyst
4 3 (10.34%) Architect
5 2 (6.90%) Solutions Architect
5 2 (6.90%) Oracle Solutions Architect
5 2 (6.90%) Oracle Architect
5 2 (6.90%) Microsoft Developer
6 1 (3.45%) SharePoint Developer
6 1 (3.45%) Payroll Consultant
6 1 (3.45%) Oracle HR Consultant
6 1 (3.45%) Business Project Manager
Libraries, Frameworks & Software Standards
1 5 (17.24%) .NET
2 4 (13.79%) Middleware
3 1 (3.45%) jQuery
3 1 (3.45%) Application Packaging
3 1 (3.45%) SAP Basis
3 1 (3.45%) CSS
3 1 (3.45%) HTML
Miscellaneous
1 9 (31.03%) IVR
2 5 (17.24%) Management Information System
3 2 (6.90%) CMDB
4 1 (3.45%) Mathematics
4 1 (3.45%) Clustering
Operating Systems
1 2 (6.90%) Windows
Processes & Methodologies
1 11 (37.93%) Business Intelligence
2 9 (31.03%) WFM
3 5 (17.24%) Line Management
3 5 (17.24%) Stakeholder Management
3 5 (17.24%) Agile Software Development
3 5 (17.24%) ERP
4 4 (13.79%) Problem Management
4 4 (13.79%) Business Analysis
5 3 (10.34%) Change Management
5 3 (10.34%) ITIL
6 2 (6.90%) Data Modelling
6 2 (6.90%) SOA
6 2 (6.90%) E-Commerce
6 2 (6.90%) Service Delivery
6 2 (6.90%) Configuration Management
6 2 (6.90%) EAM
6 2 (6.90%) Asset Management
6 2 (6.90%) Data Management
6 2 (6.90%) ITIL V3
6 2 (6.90%) Analytics
Programming Languages
1 7 (24.14%) SQL
2 3 (10.34%) C#
3 1 (3.45%) C
3 1 (3.45%) JavaScript
Qualifications
1 1 (3.45%) SC Cleared
1 1 (3.45%) Security Cleared
1 1 (3.45%) Microsoft Certification
Quality Assurance & Compliance
1 2 (6.90%) SLA
System Software
1 2 (6.90%) Terminal Services
2 1 (3.45%) VMware Infrastructure
2 1 (3.45%) Microsoft App-V
2 1 (3.45%) Active Directory
Systems Management
1 1 (3.45%) HP SIM
1 1 (3.45%) OpenView
1 1 (3.45%) OpenView Configuration Management
Vendors
1 13 (44.83%) Microsoft
2 10 (34.48%) SAP
3 9 (31.03%) Genesys
4 7 (24.14%) Oracle
5 2 (6.90%) Lotus
5 2 (6.90%) HP
5 2 (6.90%) Citrix
6 1 (3.45%) VMware
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