The table below looks at the statistics for CRM skills in IT contracts advertised for the North East region. Included is a guide to the contractor rates offered in IT contracts that have cited CRM over the 3 months to 1 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 Jul 2016
Same period 2015 Same period 2014
Customer Relationship Management (CRM)
Rank 93 58 29
Rank change year-on-year
-35 -29
Contract jobs citing CRM 35 13 24
As % of all contract IT jobs located in the North East 2.14% 1.51% 4.57%
As % of the Processes & Methodologies category 2.52% 1.93% 6.15%
Number of daily rates quoted 23 9 19
Median daily rate £345 £375 £375
Median daily rate % change year-on-year
-8.00% -
90% offered a daily rate of more than £260 £320 £200
10% offered a daily rate of more than £550 £418 £475
UK excluding London median daily rate £400 £395 £388
% change year-on-year
+1.26% +1.93%
Number of hourly rates quoted 7 0 0
Median hourly rate £27.00 - -
UK excluding London median hourly rate £17.00 £16.00 £20.00
% change year-on-year
+6.25% -20.00%
CRM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
1390 673 390
As % of all contract IT jobs located in the North East 85.12% 78.35% 74.29%
Number of daily rates quoted 895 428 248
Median daily rate £325 £400 £350
Median daily rate % change year-on-year
-18.75% +14.28%
90% offered a daily rate of more than £225 £250 £235
10% offered a daily rate of more than £500 £550 £468
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 76 42 13
Median hourly rate £28.00 £18.00 £16.50
Median hourly rate % change year-on-year
+55.55% +9.09%
90% offered a hourly rate of more than £22.00 £11.83 £13.11
10% offered a hourly rate of more than £36.00 £40.00 £36.00
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

CRM
Jobs Demand Trend in the North East

The demand trend of contract jobs across the North East region citing CRM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

CRM Jobs Demand Trend in the North East

CRM
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the North East region.

CRM Daily Rate Trend in the North East

CRM
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the North East region over the 3 months to 1 July 2016.

CRM Daily Rate Histogram in the North East

CRM
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the North East region.

CRM Hourly Rate Trend in the North East

CRM
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the North East region over the 3 months to 1 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -38 28 £325 -20.48% 5
Durham +7 3 £550 +69.23%
CRM
England

CRM
Top 30 Related IT Skills in the North East

For the 6 months to 1 July 2016, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for CRM.

1 33 (46.48%) Agile Software Development
2 28 (39.44%) Dynamics CRM
3 26 (36.62%) Microsoft
4 20 (28.17%) JavaScript
4 20 (28.17%) SQL Server
5 15 (21.13%) Scrum
5 15 (21.13%) .NET
5 15 (21.13%) Security Cleared
6 14 (19.72%) ITIL
6 14 (19.72%) Service Delivery
7 13 (18.31%) Change Management
7 13 (18.31%) Oracle
7 13 (18.31%) ASP.NET
7 13 (18.31%) XML
7 13 (18.31%) E-Commerce
7 13 (18.31%) SC Cleared
7 13 (18.31%) ITIL V3
8 12 (16.90%) Test Scripting
8 12 (16.90%) Incident Management
8 12 (16.90%) CMDB
8 12 (16.90%) Problem Management
8 12 (16.90%) SLA
8 12 (16.90%) Web Services
8 12 (16.90%) C#
8 12 (16.90%) Configuration Management
9 11 (15.49%) SQL
9 11 (15.49%) HP
9 11 (15.49%) Knowledge Management
9 11 (15.49%) Escalation Management
10 10 (14.08%) Web Development

CRM
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (9.86%) Apache
1 7 (9.86%) IBM Notes
1 7 (9.86%) IIS
2 3 (4.23%) CMS
2 3 (4.23%) Documentum
3 2 (2.82%) BizTalk Server
3 2 (2.82%) Oracle Workflow
3 2 (2.82%) Skype for Business
4 1 (1.41%) ArcGIS
4 1 (1.41%) SharePoint
4 1 (1.41%) Sitecore CMS
Applications
1 8 (11.27%) MS Excel
2 3 (4.23%) MS Office
3 1 (1.41%) MS Visio
3 1 (1.41%) Photoshop
Business Applications
1 28 (39.44%) Dynamics CRM
2 4 (5.63%) SAP CRM
3 2 (2.82%) Oracle EBS R12
3 2 (2.82%) Oracle iProcurement
3 2 (2.82%) Oracle iSupplier
3 2 (2.82%) SAP IS-U
4 1 (1.41%) BigMachines
4 1 (1.41%) Eloqua
Cloud Services
1 1 (1.41%) Cloud Computing
1 1 (1.41%) Microsoft Azure
1 1 (1.41%) SaaS
Communications & Networking
1 8 (11.27%) Network Security
2 7 (9.86%) DHCP
2 7 (9.86%) DNS
2 7 (9.86%) Firewall
3 1 (1.41%) Internet
Database & Business Intelligence
1 20 (28.17%) SQL Server
2 9 (12.68%) Relational Database
3 5 (7.04%) SQL Server Integration Services
4 2 (2.82%) Big Data
4 2 (2.82%) Data Warehouse
4 2 (2.82%) OLAP
4 2 (2.82%) OLTP
4 2 (2.82%) Oracle BI EE
4 2 (2.82%) Star Schema
5 1 (1.41%) GIS
5 1 (1.41%) MongoDB
5 1 (1.41%) NoSQL
5 1 (1.41%) RDBMS
5 1 (1.41%) SQL Server Analysis Services
5 1 (1.41%) SQL Server Reporting Services
Development Applications
1 10 (14.08%) Visual Studio
2 7 (9.86%) MSI
3 2 (2.82%) JIRA
3 2 (2.82%) Team Foundation Server
4 1 (1.41%) Axure RP
4 1 (1.41%) Cucumber
4 1 (1.41%) Oracle APEX
4 1 (1.41%) Selenium
4 1 (1.41%) WebDriver
General
1 7 (9.86%) Finance
2 2 (2.82%) Advertising
2 2 (2.82%) Legal
2 2 (2.82%) Marketing
3 1 (1.41%) Manufacturing
3 1 (1.41%) Retail
Job Titles
1 17 (23.94%) Developer
2 10 (14.08%) CRM Developer
3 9 (12.68%) Dynamics CRM Developer
4 8 (11.27%) Consultant
4 8 (11.27%) Wintel Support
5 6 (8.45%) Analyst
5 6 (8.45%) Microsoft Developer
5 6 (8.45%) Support Engineer
6 5 (7.04%) Designer
6 5 (7.04%) SAP Consultant
6 5 (7.04%) Scrum Master
7 4 (5.63%) CRM Consultant
7 4 (5.63%) SAP CRM Consultant
7 4 (5.63%) Senior Developer
7 4 (5.63%) Windows Engineer
7 4 (5.63%) Windows Support Engineer
8 3 (4.23%) .NET Developer
8 3 (4.23%) Business Analyst
8 3 (4.23%) Functional Consultant
9 2 (2.82%) Procurement Consultant
Libraries, Frameworks & Software Standards
1 15 (21.13%) .NET
2 13 (18.31%) ASP.NET
2 13 (18.31%) XML
3 12 (16.90%) Web Services
4 9 (12.68%) ADO.NET
5 7 (9.86%) Middleware
6 5 (7.04%) CSS
6 5 (7.04%) HTML
7 4 (5.63%) SOAP
8 3 (4.23%) .NET Framework
8 3 (4.23%) jQuery
8 3 (4.23%) REST
9 2 (2.82%) JSON
9 2 (2.82%) Play Framework
9 2 (2.82%) RESTful
9 2 (2.82%) XHTML
9 2 (2.82%) XSLT
10 1 (1.41%) ASP.NET MVC
10 1 (1.41%) SAP Basis
10 1 (1.41%) Visualforce
Miscellaneous
1 12 (16.90%) CMDB
2 8 (11.27%) Digital Media
3 7 (9.86%) Clustering
3 7 (9.86%) Management Information System
4 6 (8.45%) Analytical Skills
5 5 (7.04%) User Experience
6 2 (2.82%) CESG
7 1 (1.41%) Enterprise Software
Operating Systems
1 8 (11.27%) Windows
2 1 (1.41%) Windows 8
2 1 (1.41%) Windows Server 2012
Processes & Methodologies
1 33 (46.48%) Agile Software Development
2 15 (21.13%) Scrum
3 14 (19.72%) ITIL
3 14 (19.72%) Service Delivery
4 13 (18.31%) Change Management
4 13 (18.31%) E-Commerce
4 13 (18.31%) ITIL V3
5 12 (16.90%) Configuration Management
5 12 (16.90%) Incident Management
5 12 (16.90%) Problem Management
5 12 (16.90%) Test Scripting
6 11 (15.49%) Escalation Management
6 11 (15.49%) Knowledge Management
7 10 (14.08%) Web Development
8 9 (12.68%) ERP
8 9 (12.68%) Test Automation
9 7 (9.86%) Application Packaging
9 7 (9.86%) High Availability
10 6 (8.45%) Mentoring
11 5 (7.04%) Migration
Programming Languages
1 20 (28.17%) JavaScript
2 12 (16.90%) C#
3 11 (15.49%) SQL
4 10 (14.08%) Java
5 9 (12.68%) PHP
6 4 (5.63%) T-SQL
7 2 (2.82%) ABAP
8 1 (1.41%) Apex Code
8 1 (1.41%) C
8 1 (1.41%) Perl
8 1 (1.41%) Python
8 1 (1.41%) Ruby
8 1 (1.41%) Shell Script
8 1 (1.41%) VB.NET
Qualifications
1 15 (21.13%) Security Cleared
2 13 (18.31%) SC Cleared
3 7 (9.86%) Microsoft Certification
4 2 (2.82%) Degree
5 1 (1.41%) BPSS Clearance
5 1 (1.41%) CISSP
5 1 (1.41%) CRISC
5 1 (1.41%) ISEB
5 1 (1.41%) ITIL Certification
Quality Assurance & Compliance
1 12 (16.90%) SLA
2 2 (2.82%) QA
3 1 (1.41%) Disclosure Scotland
3 1 (1.41%) GPG13
3 1 (1.41%) WAI
3 1 (1.41%) WCAG
System Software
1 8 (11.27%) Active Directory
2 7 (9.86%) Microsoft App-V
2 7 (9.86%) Terminal Services
2 7 (9.86%) VMware Infrastructure
Systems Management
1 7 (9.86%) Microsoft Clustering
1 7 (9.86%) OpenView
1 7 (9.86%) OpenView Configuration Management
1 7 (9.86%) Perfmon
2 5 (7.04%) HP SIM
3 1 (1.41%) Opscode Chef
3 1 (1.41%) Puppet
Vendors
1 26 (36.62%) Microsoft
2 13 (18.31%) Oracle
3 11 (15.49%) HP
4 8 (11.27%) Citrix
5 7 (9.86%) Lotus
5 7 (9.86%) VMware
6 5 (7.04%) SAP
7 2 (2.82%) Sitecore
8 1 (1.41%) Adobe
8 1 (1.41%) Avaya
8 1 (1.41%) Kofax
8 1 (1.41%) Pega
8 1 (1.41%) Salesforce.com
8 1 (1.41%) Siebel
8 1 (1.41%) Tableau
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