The table below looks at the statistics for CRM skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 58 29 43
Rank change year-on-year
-29 +14
Contract jobs citing CRM 17 7 4
As % of all contract IT jobs located in the North East 2.30% 2.10% 0.84%
As % of the Processes & Methodologies category 2.99% 3.13% 1.33%
Number of daily rates quoted 5 3 2
Average daily rate
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of your Daily Rate
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£375 £375 £225
Average daily rate % change year-on-year
- +66.66%
90% offered a daily rate of more than £300 £375 £205
10% offered a daily rate of more than £455 £395 £245
UK excluding London average daily rate £400 £380 £400
% change year-on-year
+5.26% -5.00%
Number of hourly rates quoted 2 0 0
Average hourly rate £21.50 - -
UK excluding London average hourly rate £20.50 £44.90 £16.00
% change year-on-year
-54.34% +180.62%
CRM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
568 224 301
As % of all contract IT jobs located in the North East 76.86% 67.07% 63.24%
Number of daily rates quoted 366 117 138
Average daily rate £360 £350 £275
Average daily rate % change year-on-year
+2.85% +27.27%
90% offered a daily rate of more than £250 £190 £220
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £365 £365
% change year-on-year
+2.73% -
Number of hourly rates quoted 37 22 19
Average hourly rate £22.15 £22.00 £16.00
Average hourly rate % change year-on-year
+0.68% +37.50%
90% offered a hourly rate of more than £13.00 £13.20 £7.46
10% offered a hourly rate of more than £33.00 £32.50 £25.00
UK excluding London average hourly rate £26.83 £30.00 £28.50
% change year-on-year
-10.56% +5.26%

CRM
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing CRM across the North East region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in the North East

CRM
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the North East region.

CRM Daily Rate Trend in the North East

CRM
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the North East region over the 3 months to 1 October 2014.

CRM Daily Rate Histogram in the North East

CRM
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the North East region.

CRM Hourly Rate Trend in the North East

CRM
Hourly Rate Histogram in the North East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing CRM across the North East region over the 3 months to 1 October 2014.

CRM Hourly Rate Histogram in the North East

CRM
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the North East region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -29 12 £375 - 9
Durham -7 1 - -
Northumberland - - - -
CRM
England

CRM
Top 30 Related IT Skills in the North East

For the 6 months to 1 October 2014, IT contractor jobs across the North East region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 21 (52.50%) Microsoft
2 16 (40.00%) Dynamics CRM
3 15 (37.50%) Oracle
4 13 (32.50%) SQL
5 12 (30.00%) Relational Database
6 11 (27.50%) .NET
6 11 (27.50%) Finance
6 11 (27.50%) Agile Software Development
7 10 (25.00%) SAP
8 9 (22.50%) C#
8 9 (22.50%) Business Intelligence
8 9 (22.50%) Genesys
8 9 (22.50%) SAP BI
8 9 (22.50%) IVR
8 9 (22.50%) WFM
9 8 (20.00%) Management Information System
10 7 (17.50%) Oracle EBS
10 7 (17.50%) Stakeholder Management
10 7 (17.50%) Security Cleared
10 7 (17.50%) MS Excel
10 7 (17.50%) Oracle EBS R12
11 6 (15.00%) SQL Server
11 6 (15.00%) Advertising
12 5 (12.50%) Manufacturing
12 5 (12.50%) Problem Management
12 5 (12.50%) Windows
12 5 (12.50%) Line Management
12 5 (12.50%) SC Cleared
13 4 (10.00%) BizTalk Server
13 4 (10.00%) Middleware

CRM
Top Related IT Skills in the North East by Category

For the 6 months to 1 October 2014, IT contractor jobs across the North East region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 4 (10.00%) BizTalk Server
1 4 (10.00%) SharePoint
2 2 (5.00%) IBM Notes
2 2 (5.00%) IIS
2 2 (5.00%) Apache
3 1 (2.50%) Oracle Workflow
3 1 (2.50%) NetWeaver
Applications
1 7 (17.50%) MS Excel
2 1 (2.50%) MS PowerPoint
Business Applications
1 16 (40.00%) Dynamics CRM
2 7 (17.50%) Oracle EBS
2 7 (17.50%) Oracle EBS R12
3 4 (10.00%) Dynamics AX
4 2 (5.00%) Oracle BPM
4 2 (5.00%) Oracle iProcurement
4 2 (5.00%) Oracle General Ledger
4 2 (5.00%) Oracle Payables
4 2 (5.00%) Oracle Procure-to-Pay
4 2 (5.00%) Oracle Receivables
4 2 (5.00%) Oracle Cash Management
4 2 (5.00%) Oracle iRecruitment
4 2 (5.00%) Oracle CRM
4 2 (5.00%) Oracle Applications
4 2 (5.00%) Oracle Payroll
5 1 (2.50%) SAP R/3
5 1 (2.50%) SAP HR
Cloud Services
1 2 (5.00%) SaaS
2 1 (2.50%) Taleo
Communications & Networking
1 1 (2.50%) LDAP
1 1 (2.50%) DHCP
1 1 (2.50%) DNS
1 1 (2.50%) Firewall
Database & Business Intelligence
1 12 (30.00%) Relational Database
2 9 (22.50%) SAP BI
3 6 (15.00%) SQL Server
4 4 (10.00%) RDBMS
4 4 (10.00%) SQL Server Analysis Services
4 4 (10.00%) SQL Server Reporting Services
4 4 (10.00%) SQL Server Integration Services
5 3 (7.50%) Oracle BI EE
6 2 (5.00%) MongoDB
6 2 (5.00%) Oracle Discoverer
7 1 (2.50%) Oracle Reports
7 1 (2.50%) EDRMS
7 1 (2.50%) SAP HANA
Development Applications
1 2 (5.00%) Team Foundation Server
1 2 (5.00%) Oracle Forms
2 1 (2.50%) MSI
General
1 11 (27.50%) Finance
2 6 (15.00%) Advertising
3 5 (12.50%) Manufacturing
4 2 (5.00%) Marketing
4 2 (5.00%) General Ledger
4 2 (5.00%) Retail
Job Titles
1 11 (27.50%) Developer
2 8 (20.00%) Business Intelligence Manager
3 7 (17.50%) Architect
4 6 (15.00%) CRM Developer
4 6 (15.00%) Microsoft Developer
5 5 (12.50%) Consultant
5 5 (12.50%) Solutions Architect
5 5 (12.50%) Dynamics CRM Developer
6 4 (10.00%) Project Manager
6 4 (10.00%) Analyst
6 4 (10.00%) Business Manager
7 3 (7.50%) Oracle Consultant
7 3 (7.50%) CRM Solutions Architect
7 3 (7.50%) Business Intelligence Project Manager
7 3 (7.50%) CRM Architect
8 2 (5.00%) Oracle Architect
8 2 (5.00%) Oracle Solutions Architect
8 2 (5.00%) Digital Architect
8 2 (5.00%) Programmer
8 2 (5.00%) Business Analyst
Libraries, Frameworks & Software Standards
1 11 (27.50%) .NET
2 4 (10.00%) Middleware
2 4 (10.00%) ASP.NET
3 2 (5.00%) SAML
4 1 (2.50%) SAP Basis
4 1 (2.50%) Application Packaging
Miscellaneous
1 9 (22.50%) IVR
2 8 (20.00%) Management Information System
3 2 (5.00%) Social Media
3 2 (5.00%) CMDB
4 1 (2.50%) Clustering
4 1 (2.50%) Mathematics
4 1 (2.50%) Analytical Skills
Operating Systems
1 5 (12.50%) Windows
2 3 (7.50%) Windows 8
3 1 (2.50%) UNIX
Processes & Methodologies
1 11 (27.50%) Agile Software Development
2 9 (22.50%) Business Intelligence
2 9 (22.50%) WFM
3 7 (17.50%) Stakeholder Management
4 5 (12.50%) Problem Management
4 5 (12.50%) Line Management
5 4 (10.00%) SOA
5 4 (10.00%) Integration Testing
5 4 (10.00%) Test Scripting
5 4 (10.00%) Content Management
5 4 (10.00%) Asset Management
6 3 (7.50%) Data Management
6 3 (7.50%) ITIL
6 3 (7.50%) Configuration Management
6 3 (7.50%) Change Management
7 2 (5.00%) Customer Engagement
7 2 (5.00%) Cash Management
7 2 (5.00%) ITIL V3
7 2 (5.00%) Analytics
7 2 (5.00%) Master Data Management
Programming Languages
1 13 (32.50%) SQL
2 9 (22.50%) C#
3 4 (10.00%) VB.NET
4 3 (7.50%) JavaScript
5 1 (2.50%) C
5 1 (2.50%) PL/SQL
Qualifications
1 7 (17.50%) Security Cleared
2 5 (12.50%) SC Cleared
3 1 (2.50%) Degree
3 1 (2.50%) Microsoft Certification
3 1 (2.50%) ITIL Certification
Quality Assurance & Compliance
1 3 (7.50%) SLA
2 1 (2.50%) QA
System Software
1 2 (5.00%) Terminal Services
2 1 (2.50%) Microsoft App-V
2 1 (2.50%) VMware Infrastructure
2 1 (2.50%) Active Directory
Systems Management
1 1 (2.50%) OpenView
1 1 (2.50%) OpenView Configuration Management
1 1 (2.50%) HP SIM
Vendors
1 21 (52.50%) Microsoft
2 15 (37.50%) Oracle
3 10 (25.00%) SAP
4 9 (22.50%) Genesys
5 3 (7.50%) HP
6 2 (5.00%) Facebook
6 2 (5.00%) Twitter
6 2 (5.00%) Citrix
6 2 (5.00%) Lotus
6 2 (5.00%) JBoss
6 2 (5.00%) Adobe
7 1 (2.50%) VMware
7 1 (2.50%) Open Text
7 1 (2.50%) Lagan
7 1 (2.50%) Northgate