The table below looks at the statistics for CRM skills in IT contracts advertised for the North East region. Included is a guide to the contractor rates offered in IT contracts that have cited CRM over the 3 months to 25 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Customer Relationship Management (CRM)
Rank 85 53 44
Rank change year-on-year
-32 -9
Contract jobs citing CRM 23 33 16
As % of all contract IT jobs located in the North East 1.79% 3.17% 2.63%
As % of the Processes & Methodologies category 2.18% 3.86% 3.43%
Number of daily rates quoted 18 21 5
Median daily rate £325 £328 £425
Median daily rate % change year-on-year
-0.95% -22.79%
90% offered a daily rate of more than £260 £300 £368
10% offered a daily rate of more than £428 £475 £505
UK excluding London median daily rate £400 £400 £400
Number of hourly rates quoted 1 1 0
Median hourly rate £28.50 £35.00 -
Median hourly rate % change year-on-year
-18.57% -
UK excluding London median hourly rate £17.00 £20.00 £20.00
% change year-on-year
-15.00% -
CRM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
1056 856 466
As % of all contract IT jobs located in the North East 82.12% 82.23% 76.64%
Number of daily rates quoted 685 537 291
Median daily rate £325 £425 £360
Median daily rate % change year-on-year
-23.52% +18.05%
90% offered a daily rate of more than £225 £275 £240
10% offered a daily rate of more than £500 £600 £500
UK excluding London median daily rate £400 £396 £375
% change year-on-year
+1.01% +5.60%
Number of hourly rates quoted 58 31 30
Median hourly rate £28.00 £17.75 £18.50
Median hourly rate % change year-on-year
+57.74% -4.05%
90% offered a hourly rate of more than £15.00 £12.34 £13.00
10% offered a hourly rate of more than £36.00 £42.50 £32.09
UK excluding London median hourly rate £30.00 £32.54 £25.00
% change year-on-year
-7.80% +30.16%

CRM
Jobs Demand Trend in the North East

The demand trend of contract jobs across the North East region citing CRM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

CRM Jobs Demand Trend in the North East

CRM
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the North East region.

CRM Daily Rate Trend in the North East

CRM
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the North East region over the 3 months to 25 August 2016.

CRM Daily Rate Histogram in the North East

CRM
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the North East region.

CRM Hourly Rate Trend in the North East

CRM
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the North East region over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -37 13 £260 -33.33% 3
Durham +10 9 £428 +31.53%
CRM
England

CRM
Top 30 Related IT Skills in the North East

For the 6 months to 25 August 2016, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for CRM.

1 21 (36.84%) Agile Software Development
2 19 (33.33%) SQL Server
3 18 (31.58%) Change Management
4 16 (28.07%) Microsoft
5 15 (26.32%) ITIL
5 15 (26.32%) Service Delivery
5 15 (26.32%) ITIL V3
6 14 (24.56%) Incident Management
6 14 (24.56%) CMDB
6 14 (24.56%) Problem Management
6 14 (24.56%) SLA
6 14 (24.56%) Configuration Management
7 13 (22.81%) HP
7 13 (22.81%) E-Commerce
7 13 (22.81%) Knowledge Management
7 13 (22.81%) Escalation Management
8 12 (21.05%) Oracle
9 11 (19.30%) Windows
9 11 (19.30%) SQL
9 11 (19.30%) Dynamics CRM
10 10 (17.54%) SQL Server Integration Services
10 10 (17.54%) JavaScript
10 10 (17.54%) Active Directory
10 10 (17.54%) MS Excel
10 10 (17.54%) Citrix
11 9 (15.79%) Microsoft Certification
11 9 (15.79%) Lotus
11 9 (15.79%) Terminal Services
11 9 (15.79%) MSI
11 9 (15.79%) DHCP

CRM
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (15.79%) Apache
1 9 (15.79%) IBM Notes
1 9 (15.79%) IIS
2 3 (5.26%) Documentum
2 3 (5.26%) SharePoint
3 2 (3.51%) BizTalk Server
3 2 (3.51%) Oracle Workflow
3 2 (3.51%) Skype for Business
4 1 (1.75%) CMS
4 1 (1.75%) Sitecore CMS
Applications
1 10 (17.54%) MS Excel
2 2 (3.51%) MS Office
2 2 (3.51%) MS PowerPoint
Business Applications
1 11 (19.30%) Dynamics CRM
2 2 (3.51%) SAP CRM
2 2 (3.51%) SAP IS-U
Cloud Services
1 1 (1.75%) Microsoft Azure
Communications & Networking
1 9 (15.79%) DHCP
1 9 (15.79%) DNS
1 9 (15.79%) Firewall
2 8 (14.04%) Network Security
Database & Business Intelligence
1 19 (33.33%) SQL Server
2 10 (17.54%) SQL Server Integration Services
3 7 (12.28%) SQL Server Analysis Services
3 7 (12.28%) SQL Server Reporting Services
4 6 (10.53%) QlikView
5 2 (3.51%) Big Data
5 2 (3.51%) Data Warehouse
5 2 (3.51%) OLAP
5 2 (3.51%) OLTP
5 2 (3.51%) Star Schema
6 1 (1.75%) MongoDB
6 1 (1.75%) NoSQL
6 1 (1.75%) RDBMS
6 1 (1.75%) Relational Database
Development Applications
1 9 (15.79%) MSI
2 2 (3.51%) JIRA
3 1 (1.75%) Cucumber
3 1 (1.75%) Selenium
3 1 (1.75%) WebDriver
General
1 6 (10.53%) Finance
2 2 (3.51%) Legal
3 1 (1.75%) Manufacturing
Job Titles
1 9 (15.79%) Developer
2 8 (14.04%) Wintel Support
3 7 (12.28%) Analyst
3 7 (12.28%) Support Engineer
4 6 (10.53%) Project Manager
5 5 (8.77%) Windows Engineer
5 5 (8.77%) Windows Support Engineer
6 4 (7.02%) Business Analyst
6 4 (7.02%) Consultant
6 4 (7.02%) CRM Manager
6 4 (7.02%) CRM Project Manager
7 3 (5.26%) Business Intelligence Developer
7 3 (5.26%) CRM Developer
7 3 (5.26%) QlikView Developer
7 3 (5.26%) SAP Consultant
7 3 (5.26%) SQL Developer
7 3 (5.26%) SQL Server Developer
7 3 (5.26%) Wintel Engineer
8 2 (3.51%) CRM Specialist
8 2 (3.51%) User Researcher
Libraries, Frameworks & Software Standards
1 9 (15.79%) Middleware
2 4 (7.02%) .NET
3 3 (5.26%) ASP.NET
3 3 (5.26%) REST
4 2 (3.51%) .NET Framework
4 2 (3.51%) ASP.NET Web Forms
4 2 (3.51%) HTML
4 2 (3.51%) jQuery
4 2 (3.51%) JSON
4 2 (3.51%) Play Framework
4 2 (3.51%) SOAP
4 2 (3.51%) XML
5 1 (1.75%) ASP.NET MVC
5 1 (1.75%) CSS
5 1 (1.75%) Entity Framework
5 1 (1.75%) J2EE
5 1 (1.75%) SAP Basis
5 1 (1.75%) Twitter Bootstrap
5 1 (1.75%) WCF
5 1 (1.75%) Web Services
Miscellaneous
1 14 (24.56%) CMDB
2 9 (15.79%) Clustering
2 9 (15.79%) Management Information System
3 8 (14.04%) Digital Media
4 6 (10.53%) Analytical Skills
5 3 (5.26%) PMI
6 2 (3.51%) CESG
6 2 (3.51%) User Experience
7 1 (1.75%) Enterprise Software
Operating Systems
1 11 (19.30%) Windows
2 1 (1.75%) Windows 8
2 1 (1.75%) Windows Server 2012
Processes & Methodologies
1 21 (36.84%) Agile Software Development
2 18 (31.58%) Change Management
3 15 (26.32%) ITIL
3 15 (26.32%) ITIL V3
3 15 (26.32%) Service Delivery
4 14 (24.56%) Configuration Management
4 14 (24.56%) Incident Management
4 14 (24.56%) Problem Management
5 13 (22.81%) E-Commerce
5 13 (22.81%) Escalation Management
5 13 (22.81%) Knowledge Management
6 9 (15.79%) Application Packaging
6 9 (15.79%) Business Intelligence
6 9 (15.79%) High Availability
7 8 (14.04%) ERP
7 8 (14.04%) Project Management
7 8 (14.04%) Web Development
8 6 (10.53%) Dashboard Development
8 6 (10.53%) Data Management
8 6 (10.53%) Master Data Management
Programming Languages
1 11 (19.30%) SQL
2 10 (17.54%) JavaScript
3 9 (15.79%) Java
4 8 (14.04%) PHP
5 4 (7.02%) C#
6 2 (3.51%) ABAP
6 2 (3.51%) T-SQL
7 1 (1.75%) C
7 1 (1.75%) Perl
7 1 (1.75%) Python
7 1 (1.75%) Ruby
7 1 (1.75%) Shell Script
7 1 (1.75%) VB.NET
Qualifications
1 9 (15.79%) Microsoft Certification
2 4 (7.02%) Security Cleared
3 3 (5.26%) PMI Certification
3 3 (5.26%) SC Cleared
4 2 (3.51%) Degree
5 1 (1.75%) CISSP
5 1 (1.75%) CRISC
5 1 (1.75%) ISEB
Quality Assurance & Compliance
1 14 (24.56%) SLA
2 2 (3.51%) QA
3 1 (1.75%) Disclosure Scotland
3 1 (1.75%) GPG13
3 1 (1.75%) WAI
3 1 (1.75%) WCAG
System Software
1 10 (17.54%) Active Directory
2 9 (15.79%) Microsoft App-V
2 9 (15.79%) Terminal Services
2 9 (15.79%) VMware Infrastructure
Systems Management
1 9 (15.79%) Microsoft Clustering
1 9 (15.79%) OpenView
1 9 (15.79%) OpenView Configuration Management
1 9 (15.79%) Perfmon
2 7 (12.28%) HP SIM
3 1 (1.75%) Opscode Chef
3 1 (1.75%) Puppet
Vendors
1 16 (28.07%) Microsoft
2 13 (22.81%) HP
3 12 (21.05%) Oracle
4 10 (17.54%) Citrix
5 9 (15.79%) Lotus
5 9 (15.79%) VMware
6 3 (5.26%) SAP
7 2 (3.51%) Sitecore
8 1 (1.75%) Avaya
8 1 (1.75%) Infragistics
8 1 (1.75%) Pega