The table below looks at the statistics for CRM skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 54 31 44
Rank change year-on-year
-23 +13
Contract jobs citing CRM 19 4 5
As % of all contract IT jobs located in the North East 2.76% 1.16% 1.09%
As % of the Processes & Methodologies category 3.59% 1.70% 1.67%
Number of daily rates quoted 5 2 3
Average daily rate
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of your Daily Rate
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£375 £375 £325
Average daily rate % change year-on-year
- +15.38%
UK excluding London average daily rate £400 £375 £400
% change year-on-year
+6.66% -6.25%
Number of hourly rates quoted 2 0 0
Average hourly rate £21.50 - -
UK excluding London average hourly rate £19.91 £38.15 £16.50
% change year-on-year
-47.81% +131.21%
CRM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
529 235 299
As % of all contract IT jobs located in the North East 76.89% 68.31% 65.00%
Number of daily rates quoted 331 122 137
Average daily rate £360 £350 £275
Average daily rate % change year-on-year
+2.85% +27.27%
90% offered a daily rate of more than £250 £190 £220
10% offered a daily rate of more than £475 £500 £538
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 37 26 20
Average hourly rate £20.25 £30.00 £16.64
Average hourly rate % change year-on-year
-32.50% +80.28%
90% offered a hourly rate of more than £13.00 £16.00 £7.64
10% offered a hourly rate of more than £32.09 £32.50 £25.00
UK excluding London average hourly rate £26.00 £30.00 £30.00
% change year-on-year
-13.33% -

CRM
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing CRM across the North East region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in the North East

CRM
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the North East region.

CRM Daily Rate Trend in the North East

CRM
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the North East region over the 3 months to 18 September 2014.

CRM Daily Rate Histogram in the North East

CRM
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the North East region.

CRM Hourly Rate Trend in the North East

CRM
Hourly Rate Histogram in the North East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing CRM across the North East region over the 3 months to 18 September 2014.

CRM Hourly Rate Histogram in the North East

CRM
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the North East region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -25 14 £375 - 10
Durham -4 1 - -
Northumberland - - - -
CRM
England

CRM
Top 30 Related IT Skills in the North East

For the 6 months to 18 September 2014, IT contractor jobs across the North East region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 23 (50.00%) Microsoft
2 20 (43.48%) Dynamics CRM
3 18 (39.13%) Oracle
4 14 (30.43%) SQL
5 13 (28.26%) .NET
5 13 (28.26%) Finance
5 13 (28.26%) Relational Database
6 12 (26.09%) Agile Software Development
6 12 (26.09%) SAP
7 11 (23.91%) C#
8 10 (21.74%) Security Cleared
9 9 (19.57%) Oracle EBS R12
9 9 (19.57%) Business Intelligence
9 9 (19.57%) Genesys
9 9 (19.57%) SAP BI
9 9 (19.57%) IVR
9 9 (19.57%) Oracle EBS
9 9 (19.57%) WFM
10 8 (17.39%) Management Information System
10 8 (17.39%) SQL Server
10 8 (17.39%) SC Cleared
11 7 (15.22%) MS Excel
11 7 (15.22%) Advertising
11 7 (15.22%) Stakeholder Management
11 7 (15.22%) Problem Management
12 6 (13.04%) SharePoint
13 5 (10.87%) Line Management
13 5 (10.87%) BizTalk Server
13 5 (10.87%) SOA
13 5 (10.87%) RDBMS

CRM
Top Related IT Skills in the North East by Category

For the 6 months to 18 September 2014, IT contractor jobs across the North East region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 6 (13.04%) SharePoint
2 5 (10.87%) BizTalk Server
3 3 (6.52%) Oracle Workflow
4 2 (4.35%) Oracle UPK
4 2 (4.35%) IIS
4 2 (4.35%) IBM Notes
4 2 (4.35%) Apache
5 1 (2.17%) NetWeaver
Applications
1 7 (15.22%) MS Excel
2 1 (2.17%) MS PowerPoint
Business Applications
1 20 (43.48%) Dynamics CRM
2 9 (19.57%) Oracle EBS
2 9 (19.57%) Oracle EBS R12
3 4 (8.70%) Oracle Payables
3 4 (8.70%) Oracle Receivables
3 4 (8.70%) Oracle CRM
3 4 (8.70%) Oracle Applications
3 4 (8.70%) Dynamics AX
3 4 (8.70%) Oracle General Ledger
4 2 (4.35%) Oracle Payroll
4 2 (4.35%) Oracle iRecruitment
4 2 (4.35%) Oracle Cash Management
4 2 (4.35%) Oracle Procure-to-Pay
4 2 (4.35%) Oracle iProcurement
4 2 (4.35%) Oracle BPM
5 1 (2.17%) SAP HR
5 1 (2.17%) SAP R/3
Cloud Services
1 2 (4.35%) SaaS
2 1 (2.17%) Taleo
Communications & Networking
1 1 (2.17%) LDAP
1 1 (2.17%) DHCP
1 1 (2.17%) DNS
1 1 (2.17%) Firewall
Database & Business Intelligence
1 13 (28.26%) Relational Database
2 9 (19.57%) SAP BI
3 8 (17.39%) SQL Server
4 5 (10.87%) RDBMS
4 5 (10.87%) SQL Server Reporting Services
4 5 (10.87%) SQL Server Integration Services
4 5 (10.87%) SQL Server Analysis Services
5 3 (6.52%) Oracle BI EE
5 3 (6.52%) Oracle Discoverer
6 2 (4.35%) MongoDB
6 2 (4.35%) Oracle Reports
7 1 (2.17%) Oracle Database 10g
7 1 (2.17%) SAP HANA
7 1 (2.17%) Oracle Database
7 1 (2.17%) EDRMS
Development Applications
1 4 (8.70%) Oracle Forms
2 2 (4.35%) Team Foundation Server
3 1 (2.17%) Visual Studio
3 1 (2.17%) MSI
General
1 13 (28.26%) Finance
2 7 (15.22%) Advertising
3 5 (10.87%) Manufacturing
4 4 (8.70%) General Ledger
5 2 (4.35%) Marketing
5 2 (4.35%) Retail
Job Titles
1 13 (28.26%) Developer
2 9 (19.57%) Architect
3 8 (17.39%) Business Intelligence Manager
4 7 (15.22%) Microsoft Developer
4 7 (15.22%) CRM Developer
5 6 (13.04%) Dynamics CRM Developer
5 6 (13.04%) Analyst
6 5 (10.87%) Consultant
6 5 (10.87%) Solutions Architect
6 5 (10.87%) CRM Architect
7 4 (8.70%) Project Manager
7 4 (8.70%) Business Manager
7 4 (8.70%) Oracle Analyst
8 3 (6.52%) Oracle Consultant
8 3 (6.52%) Business Intelligence Project Manager
8 3 (6.52%) CRM Solutions Architect
9 2 (4.35%) Digital Architect
9 2 (4.35%) Oracle Solutions Architect
9 2 (4.35%) Oracle Support Analyst
9 2 (4.35%) Oracle Architect
Libraries, Frameworks & Software Standards
1 13 (28.26%) .NET
2 5 (10.87%) ASP.NET
3 4 (8.70%) Middleware
4 2 (4.35%) SAML
5 1 (2.17%) SAP Basis
5 1 (2.17%) Application Packaging
Miscellaneous
1 9 (19.57%) IVR
2 8 (17.39%) Management Information System
3 2 (4.35%) CMDB
3 2 (4.35%) Social Media
4 1 (2.17%) Analytical Skills
4 1 (2.17%) Clustering
4 1 (2.17%) Mathematics
Operating Systems
1 5 (10.87%) Windows
2 3 (6.52%) Windows 8
3 2 (4.35%) UNIX
Processes & Methodologies
1 12 (26.09%) Agile Software Development
2 9 (19.57%) WFM
2 9 (19.57%) Business Intelligence
3 7 (15.22%) Problem Management
3 7 (15.22%) Stakeholder Management
4 5 (10.87%) Line Management
4 5 (10.87%) Integration Testing
4 5 (10.87%) Test Scripting
4 5 (10.87%) SOA
5 4 (8.70%) Configuration Management
5 4 (8.70%) Workflow
5 4 (8.70%) ITIL
5 4 (8.70%) Asset Management
5 4 (8.70%) Data Management
5 4 (8.70%) Content Management
6 3 (6.52%) Migration
6 3 (6.52%) Change Management
6 3 (6.52%) Regression Testing
6 3 (6.52%) Continuous Improvement
7 2 (4.35%) Analytics
Programming Languages
1 14 (30.43%) SQL
2 11 (23.91%) C#
3 5 (10.87%) VB.NET
4 4 (8.70%) JavaScript
5 2 (4.35%) PL/SQL
6 1 (2.17%) C
Qualifications
1 10 (21.74%) Security Cleared
2 8 (17.39%) SC Cleared
3 2 (4.35%) ITIL Certification
4 1 (2.17%) Degree
4 1 (2.17%) Microsoft Certification
Quality Assurance & Compliance
1 4 (8.70%) SLA
2 2 (4.35%) QA
System Software
1 2 (4.35%) Terminal Services
2 1 (2.17%) Microsoft App-V
2 1 (2.17%) VMware Infrastructure
2 1 (2.17%) Active Directory
Systems Management
1 1 (2.17%) OpenView
1 1 (2.17%) OpenView Configuration Management
1 1 (2.17%) HP SIM
Vendors
1 23 (50.00%) Microsoft
2 18 (39.13%) Oracle
3 12 (26.09%) SAP
4 9 (19.57%) Genesys
5 4 (8.70%) HP
6 2 (4.35%) Citrix
6 2 (4.35%) Facebook
6 2 (4.35%) Twitter
6 2 (4.35%) Lotus
6 2 (4.35%) JBoss
6 2 (4.35%) Adobe
7 1 (2.17%) Open Text
7 1 (2.17%) VMware
7 1 (2.17%) Lagan
7 1 (2.17%) Northgate