1st/2nd Line Support Engineer Contracts in the UK excluding London

1st/2nd Line Support Engineer
UK > UK excluding London

The median 1st/2nd Line Support Engineer daily rate in the UK excluding London is £200 according to job vacancies posted during the 6 months to 16 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 363 422 457
Rank change year-on-year +59 +35 -36
Contract jobs requiring a 1st/2nd Line Support Engineer 31 27 52
As % of all contract jobs advertised in the UK excluding London 0.15% 0.12% 0.17%
As % of the Job Titles category 0.17% 0.12% 0.18%
Number of daily rates quoted 23 20 36
10th Percentile £155 £148 £125
25th Percentile £180 £150 £139
Median daily rate (50th Percentile) £200 £173 £175
Median % change year-on-year +15.94% -1.43% +16.67%
75th Percentile £213 £201 £188
90th Percentile £230 £288 £201
UK median daily rate £200 £175 £175
% change year-on-year +14.29% - -
Number of hourly rates quoted 3 1 5
10th Percentile - - £15.10
25th Percentile - - £15.25
Median hourly rate £17.72 £20.00 £16.50
Median % change year-on-year -11.40% +21.21% +10.00%
75th Percentile £20.74 - £17.75
90th Percentile £22.54 - £17.90
UK median hourly rate £17.72 £23.00 £16.50
% change year-on-year -22.96% +39.39% +10.00%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,765 21,693 29,110
% of contract IT jobs with a recognized job title 92.47% 94.29% 95.72%
Number of daily rates quoted 11,441 15,152 20,402
10th Percentile £213 £225 £204
25th Percentile £363 £393 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £595 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £543 £525
% change year-on-year -3.23% +3.33% +10.53%
Number of hourly rates quoted 2,259 1,107 1,452
10th Percentile £12.50 £13.41 £12.25
25th Percentile £15.75 £18.08 £14.25
Median hourly rate £40.00 £42.50 £20.00
Median % change year-on-year -5.88% +112.50% +5.26%
75th Percentile £61.60 £65.00 £45.00
90th Percentile £74.00 £75.00 £60.00
UK median hourly rate £36.58 £45.00 £24.00
% change year-on-year -18.72% +87.50% +6.67%

1st/2nd Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st/2nd Line Support Engineer in the UK excluding London

1st/2nd Line Support Engineer
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support Engineer in the UK excluding London.

Daily rate trend for 1st/2nd Line Support Engineer in the UK excluding London

1st/2nd Line Support Engineer
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support Engineer in the UK excluding London.

Hourly rate trend for 1st/2nd Line Support Engineer in the UK excluding London

1st/2nd Line Support Engineer
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support Engineer within the UK excluding London region over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands +30 9 £200 +17.65% 1
North of England - 8 £205 -
West Midlands +28 7 £200 +14.29% 1
North West - 7 £220 -
South West +12 6 £175 -40.43% 1
South East +8 4 £215 +26.47% 1
Scotland +36 2 £200 -
East Midlands +14 2 £200 +21.21%
East of England +4 1 - -
Northern Ireland - 1 - -
Yorkshire - 1 £190 -
1st/2nd Line Support Engineer
UK

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 16 May 2024, 1st/2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st/2nd Line Support Engineer in the job title.

1 23 (74.19%) SCCM
2 22 (70.97%) Windows
2 22 (70.97%) Microsoft 365
3 20 (64.52%) Social Skills
3 20 (64.52%) Microsoft
4 19 (61.29%) Active Directory
5 17 (54.84%) Windows 10
6 13 (41.94%) Microsoft Office
7 11 (35.48%) Apple
7 11 (35.48%) Customer Service
8 10 (32.26%) Microsoft Intune
8 10 (32.26%) Mac OS
8 10 (32.26%) Asset Management
9 9 (29.03%) Problem-Solving
10 7 (22.58%) Hyper-V
10 7 (22.58%) Mobile Device Management
10 7 (22.58%) Analytical Skills
10 7 (22.58%) Jamf Pro
10 7 (22.58%) TCP/IP
10 7 (22.58%) DNS
11 6 (19.35%) VPN
11 6 (19.35%) LAN
11 6 (19.35%) VoIP
11 6 (19.35%) WAN
11 6 (19.35%) VLAN
11 6 (19.35%) Degree
11 6 (19.35%) VMware Infrastructure
11 6 (19.35%) PowerShell
11 6 (19.35%) Wi-Fi
11 6 (19.35%) Quality Management

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.23%) Exchange Server 2007
1 1 (3.23%) Exchange Server 2013
1 1 (3.23%) Microsoft Exchange
1 1 (3.23%) SharePoint
Applications
1 13 (41.94%) Microsoft Office
Cloud Services
1 22 (70.97%) Microsoft 365
2 6 (19.35%) Azure
3 4 (12.90%) OneDrive
4 1 (3.23%) Google Workspace
Communications & Networking
1 7 (22.58%) DNS
1 7 (22.58%) TCP/IP
2 6 (19.35%) Firewall
2 6 (19.35%) LAN
2 6 (19.35%) VLAN
2 6 (19.35%) VoIP
2 6 (19.35%) VPN
2 6 (19.35%) WAN
2 6 (19.35%) Wi-Fi
3 1 (3.23%) Cisco IOS
3 1 (3.23%) DHCP
3 1 (3.23%) HTTP
General
1 20 (64.52%) Social Skills
2 7 (22.58%) Analytical Skills
3 6 (19.35%) Documentation Skills
4 3 (9.68%) Legal
4 3 (9.68%) Organisational Skills
4 3 (9.68%) Public Sector
5 2 (6.45%) Electronics
5 2 (6.45%) Finance
5 2 (6.45%) Manufacturing
5 2 (6.45%) Marketing
5 2 (6.45%) Presentation Skills
5 2 (6.45%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.23%) CSS
1 1 (3.23%) XML
Miscellaneous
1 6 (19.35%) Clustering
1 6 (19.35%) Driving Licence
1 6 (19.35%) iPad
2 4 (12.90%) Self-Motivation
3 2 (6.45%) Management Information System
4 1 (3.23%) Blackberry
4 1 (3.23%) Onboarding
4 1 (3.23%) Social Media
4 1 (3.23%) Video Conferencing
Operating Systems
1 22 (70.97%) Windows
2 17 (54.84%) Windows 10
3 10 (32.26%) Mac OS
4 6 (19.35%) Windows Server
4 6 (19.35%) Windows Server 2012
4 6 (19.35%) Windows Server 2019
5 4 (12.90%) Apple iOS
6 1 (3.23%) Mac OS X
6 1 (3.23%) Windows 7
Processes & Methodologies
1 11 (35.48%) Customer Service
2 10 (32.26%) Asset Management
3 9 (29.03%) Problem-Solving
4 7 (22.58%) Mobile Device Management
5 6 (19.35%) Decision-Making
5 6 (19.35%) Quality Management
6 5 (16.13%) Customer Experience
7 4 (12.90%) Customer Requirements
7 4 (12.90%) Inventory Management
7 4 (12.90%) Service Management
7 4 (12.90%) Software Deployment
8 3 (9.68%) Antivirus Management
8 3 (9.68%) Case Management
8 3 (9.68%) Continuous Improvement
8 3 (9.68%) Project Management
9 2 (6.45%) Business Intelligence
9 2 (6.45%) Digital Marketing
9 2 (6.45%) Information Security
9 2 (6.45%) Programme Management
10 1 (3.23%) Incident Management
Programming Languages
1 6 (19.35%) PowerShell
2 4 (12.90%) JavaScript
3 3 (9.68%) Python
Qualifications
1 6 (19.35%) Degree
Quality Assurance & Compliance
1 4 (12.90%) SLA
System Software
1 19 (61.29%) Active Directory
2 7 (22.58%) Hyper-V
3 6 (19.35%) VMware Infrastructure
Systems Management
1 23 (74.19%) SCCM
2 10 (32.26%) Microsoft Intune
3 7 (22.58%) Jamf Pro
4 6 (19.35%) Autotask
4 6 (19.35%) Failover Clustering
5 4 (12.90%) Systems Management Server (SMS)
6 1 (3.23%) AirWatch
Vendors
1 20 (64.52%) Microsoft
2 11 (35.48%) Apple
3 6 (19.35%) Datto
3 6 (19.35%) VMware
4 5 (16.13%) ServiceNow
5 2 (6.45%) SAP
6 1 (3.23%) Cisco
6 1 (3.23%) Citrix
6 1 (3.23%) Google
6 1 (3.23%) HP
6 1 (3.23%) Remedy
6 1 (3.23%) Veeam